{"metadata":{"transaction_key":"deprecated","request_id":"01a0c6a9-21eb-74e2-afa6-c819a4d14dbc","sha256":"88968fa04770974beb2532e1dcde9820e02ecc9d441bff474d2c30b374e7720a","created":"2026-09-22T01:09:30.005Z","duration":68.54394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":236,"output_tokens":67},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":272,"output_tokens":272},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":272,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. Sorry. Good morning. Lou, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. That's wonderful. Lou, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft Mhmm. Yep. Mhmm. Mhmm. Alright. Okay. That that that will be fine, Lou. Alright. Thank you. Alright. Alright. Have","confidence":0.9980469,"words":[{"word":"yeah","start":2.8799999,"end":3.1999998,"confidence":0.8239746,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07490167021751404},{"word":"good","start":3.1999998,"end":3.4399998,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.24741844832897184},{"word":"afternoon","start":3.4399998,"end":3.9399998,"confidence":0.8828125,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.18312302231788635},{"word":"sorry","start":4.16,"end":4.48,"confidence":0.76171875,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.17483583092689514},{"word":"good","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.33786454796791077},{"word":"morning","start":4.72,"end":5.22,"confidence":0.9975586,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2559248208999634},{"word":"lou","start":5.8399997,"end":6.08,"confidence":0.861084,"punctuated_word":"Lou,","sentiment":"neutral","sentiment_score":0.22895877063274384},{"word":"it's","start":6.08,"end":6.58,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.258419930934906},{"word":"ronald","start":7.04,"end":7.54,"confidence":0.95947266,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.194647878408432},{"word":"from","start":7.8399997,"end":8.32,"confidence":0.99609375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2209354192018509},{"word":"cloud","start":8.32,"end":8.639999,"confidence":0.61035156,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.19319027662277224},{"word":"solution","start":8.639999,"end":9.139999,"confidence":0.9350586,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.2032725065946579},{"word":"it","start":9.28,"end":9.78,"confidence":0.99365234,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.1650969386100769},{"word":"how","start":10.4,"end":10.559999,"confidence":0.96533203,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.25248000025749207},{"word":"are","start":10.559999,"end":10.719999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.22976605594158173},{"word":"you","start":10.719999,"end":10.8,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2339361160993576},{"word":"doing","start":10.8,"end":11.04,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.24137334525585177},{"word":"today","start":11.04,"end":11.54,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.19446131587028503},{"word":"alright","start":13.44,"end":13.84,"confidence":0.9863281,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.3047836422920227},{"word":"okay","start":13.84,"end":14.08,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.4374603033065796},{"word":"that's","start":14.08,"end":14.24,"confidence":0.99560547,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.7194390296936035},{"word":"wonderful","start":14.24,"end":14.74,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.6244203448295593},{"word":"lou","start":15.615,"end":16.015,"confidence":0.8955078,"punctuated_word":"Lou,","sentiment":"neutral","sentiment_score":0.1586955040693283},{"word":"i","start":16.015,"end":16.255001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1449352502822876},{"word":"hope","start":16.255001,"end":16.495,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.12987521290779114},{"word":"you","start":16.495,"end":16.735,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0965106189250946},{"word":"still","start":16.735,"end":17.135,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0696970596909523},{"word":"remember","start":17.135,"end":17.635,"confidence":0.9604492,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.0578024722635746},{"word":"the","start":17.695,"end":17.775,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.059850599616765976},{"word":"company","start":17.775,"end":18.255001,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.09839773923158646},{"word":"because","start":18.255001,"end":18.575,"confidence":0.5810547,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.05759424343705177},{"word":"the","start":18.575,"end":18.655,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05140370130538941},{"word":"last","start":18.655,"end":18.975,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.03105037659406662},{"word":"time","start":18.975,"end":19.135,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.06429588049650192},{"word":"that","start":19.135,"end":19.375,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06440575420856476},{"word":"we","start":19.375,"end":19.695,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07322157919406891},{"word":"touched","start":19.695,"end":20.095001,"confidence":0.63916016,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.08262329548597336},{"word":"base","start":20.095001,"end":20.415,"confidence":0.99609375,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.08316606283187866},{"word":"with","start":20.415,"end":20.494999,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08398613333702087},{"word":"you","start":20.494999,"end":20.735,"confidence":0.93359375,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.09525098651647568},{"word":"it","start":20.735,"end":20.895,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.058915868401527405},{"word":"was","start":20.895,"end":21.135,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.036810994148254395},{"word":"february","start":21.135,"end":21.635,"confidence":1.0,"punctuated_word":"February","sentiment":"neutral","sentiment_score":0.060518063604831696},{"word":"of","start":21.695,"end":21.855,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07605253159999847},{"word":"this","start":21.855,"end":22.095001,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.07065662741661072},{"word":"year","start":22.095001,"end":22.595001,"confidence":0.9511719,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.07967139780521393},{"word":"and","start":23.135,"end":23.635,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05848691612482071},{"word":"during","start":23.775,"end":24.095001,"confidence":0.9614258,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.045611605048179626},{"word":"that","start":24.095001,"end":24.415,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.044617749750614166},{"word":"time","start":24.415,"end":24.735,"confidence":0.9914551,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.0412883386015892},{"word":"i","start":24.735,"end":24.895,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05393865704536438},{"word":"was","start":24.895,"end":25.295,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03748905658721924},{"word":"trying","start":25.295,"end":25.695,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.05546903610229492},{"word":"to","start":25.695,"end":25.935001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05929223448038101},{"word":"arrange","start":25.935001,"end":26.335,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.07499842345714569},{"word":"a","start":26.335,"end":26.494999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07097466289997101},{"word":"meeting","start":26.494999,"end":26.814999,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.06250572949647903},{"word":"with","start":26.814999,"end":27.055,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05943445488810539},{"word":"you","start":27.055,"end":27.555,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08678954839706421},{"word":"together","start":27.775,"end":28.255001,"confidence":0.83740234,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.07523853331804276},{"word":"with","start":28.255001,"end":28.494999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08787381649017334},{"word":"my","start":28.494999,"end":28.735,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1025415062904358},{"word":"cto","start":28.735,"end":29.235,"confidence":0.9905599,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.0906020998954773},{"word":"mister","start":29.535,"end":29.935,"confidence":0.99609375,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.09119373559951782},{"word":"baljit","start":29.935,"end":30.435,"confidence":0.75146484,"punctuated_word":"Baljit","sentiment":"neutral","sentiment_score":0.08113397657871246},{"word":"singh","start":30.494999,"end":30.994999,"confidence":0.9172363,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.088799387216568},{"word":"to","start":31.43,"end":31.75,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08909930288791656},{"word":"introduce","start":31.75,"end":32.25,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.06273006647825241},{"word":"our","start":32.31,"end":32.55,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07680222392082214},{"word":"company","start":32.55,"end":32.95,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.08713209629058838},{"word":"and","start":32.95,"end":33.11,"confidence":0.98095703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1064046248793602},{"word":"our","start":33.11,"end":33.350002,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07452495396137238},{"word":"services","start":33.350002,"end":33.850002,"confidence":0.99902344,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.07027599960565567},{"word":"name","start":35.03,"end":35.35,"confidence":0.99902344,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.04766076058149338},{"word":"of","start":35.35,"end":35.510002,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03565385192632675},{"word":"the","start":35.510002,"end":35.670002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04187920689582825},{"word":"company","start":35.670002,"end":36.07,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.0555967316031456},{"word":"again","start":36.07,"end":36.57,"confidence":0.795166,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.05080337077379227},{"word":"it's","start":36.63,"end":37.11,"confidence":0.9951172,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.06236204132437706},{"word":"cloud","start":37.11,"end":37.510002,"confidence":0.8120117,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.05563585087656975},{"word":"solution","start":37.510002,"end":38.010002,"confidence":0.98291016,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.05301263555884361},{"word":"it","start":38.07,"end":38.57,"confidence":0.98168945,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.05694848299026489},{"word":"we","start":39.27,"end":39.510002,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.055695340037345886},{"word":"are","start":39.510002,"end":39.67,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04476494342088699},{"word":"a","start":39.67,"end":40.17,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0592498779296875},{"word":"managed","start":40.23,"end":40.63,"confidence":0.7866211,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.07381899654865265},{"word":"service","start":40.63,"end":41.03,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.04872550815343857},{"word":"provider","start":41.03,"end":41.53,"confidence":0.9995117,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.043152131140232086},{"word":"we","start":42.07,"end":42.23,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.03371722996234894},{"word":"are","start":42.23,"end":42.39,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.035495515912771225},{"word":"also","start":42.39,"end":42.79,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.0366843082010746},{"word":"microsoft","start":42.79,"end":43.190002,"confidence":0.9941406,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.0151047445833683},{"word":"mhmm","start":46.125,"end":46.625,"confidence":0.9354248,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.023306500166654587},{"word":"yep","start":49.965,"end":50.465,"confidence":0.99316406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.010499573312699797},{"word":"mhmm","start":54.364998,"end":54.864998,"confidence":0.9486084,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.3046947717666626},{"word":"mhmm","start":59.018936,"end":59.518936,"confidence":0.9448242,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.2818412482738495},{"word":"alright","start":63.65894,"end":64.158936,"confidence":0.9641113,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.024515073746442795},{"word":"okay","start":64.21894,"end":64.69894,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.050112009048461914},{"word":"that","start":64.69894,"end":64.85894,"confidence":0.54248047,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.06187676265835762},{"word":"that","start":64.85894,"end":65.09894,"confidence":0.8461914,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07212328165769577},{"word":"that","start":65.09894,"end":65.17894,"confidence":0.5058594,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07960429042577744},{"word":"will","start":65.17894,"end":65.41894,"confidence":0.9086914,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1045396476984024},{"word":"be","start":65.41894,"end":65.57893,"confidence":0.9536133,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08808492124080658},{"word":"fine","start":65.57893,"end":65.89894,"confidence":0.9655762,"punctuated_word":"fine,","sentiment":"neutral","sentiment_score":0.2157232165336609},{"word":"lou","start":65.89894,"end":66.39894,"confidence":0.97314453,"punctuated_word":"Lou.","sentiment":"neutral","sentiment_score":0.21619418263435364},{"word":"alright","start":66.45894,"end":66.85894,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2691577076911926},{"word":"thank","start":66.85894,"end":67.09894,"confidence":0.83251953,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5319002866744995},{"word":"you","start":67.09894,"end":67.59894,"confidence":0.99072266,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.273192435503006},{"word":"alright","start":67.658936,"end":67.978935,"confidence":0.8803711,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.11273984611034392},{"word":"alright","start":67.978935,"end":68.21894,"confidence":0.8474121,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08167924731969833},{"word":"have","start":68.21894,"end":68.54394,"confidence":0.62060547,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.02867332100868225}],"paragraphs":{"transcript":"\nYeah. Good afternoon. Sorry. Good morning. Lou, it's Ronald from Cloud Solution IT.\n\nHow are you doing today? Alright. Okay. That's wonderful. Lou, I hope you still remember the company because the last time that we touched base with you, it was February of this year.\n\nAnd during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft Mhmm. Yep.\n\nMhmm. Mhmm. Alright. Okay. That that that will be fine, Lou.\n\nAlright. Thank you. Alright. Alright. Have","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.07490167021751404},{"text":"Good afternoon.","start":3.1999998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.2152707353234291},{"text":"Sorry.","start":4.16,"end":4.48,"sentiment":"neutral","sentiment_score":0.17483583092689514},{"text":"Good morning.","start":4.48,"end":5.22,"sentiment":"neutral","sentiment_score":0.2968946844339371},{"text":"Lou, it's Ronald from Cloud Solution IT.","start":5.8399997,"end":9.78,"sentiment":"neutral","sentiment_score":0.20921738871506282}],"sentiment":"neutral","sentiment_score":0.21066077397419855,"num_words":13,"start":2.8799999,"end":9.78},{"sentences":[{"text":"How are you doing today?","start":10.4,"end":11.54,"sentiment":"neutral","sentiment_score":0.23040336668491362},{"text":"Alright.","start":13.44,"end":13.84,"sentiment":"neutral","sentiment_score":0.3047836422920227},{"text":"Okay.","start":13.84,"end":14.08,"sentiment":"positive","sentiment_score":0.4374603033065796},{"text":"That's wonderful.","start":14.08,"end":14.74,"sentiment":"positive","sentiment_score":0.6719296872615814},{"text":"Lou, I hope you still remember the company because the last time that we touched base with you, it was February of this year.","start":15.615,"end":22.595001,"sentiment":"neutral","sentiment_score":0.0785578313904504}],"sentiment":"neutral","sentiment_score":0.1552578214217316,"num_words":33,"start":10.4,"end":22.595001},{"sentences":[{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":23.135,"end":33.850002,"sentiment":"neutral","sentiment_score":0.0716758791219305},{"text":"Name of the company again, it's Cloud Solution IT.","start":35.03,"end":38.57,"sentiment":"neutral","sentiment_score":0.051061436947849065},{"text":"We are a managed service provider.","start":39.27,"end":41.53,"sentiment":"neutral","sentiment_score":0.05423446620504061},{"text":"We are also Microsoft Mhmm.","start":42.07,"end":46.625,"sentiment":"neutral","sentiment_score":0.019539059698581697},{"text":"Yep.","start":49.965,"end":50.465,"sentiment":"neutral","sentiment_score":-0.010499573312699797}],"sentiment":"neutral","sentiment_score":0.0584875873173587,"num_words":48,"start":23.135,"end":50.465},{"sentences":[{"text":"Mhmm.","start":54.364998,"end":54.864998,"sentiment":"neutral","sentiment_score":-0.3046947717666626},{"text":"Mhmm.","start":59.018936,"end":59.518936,"sentiment":"neutral","sentiment_score":-0.2818412482738495},{"text":"Alright.","start":63.65894,"end":64.158936,"sentiment":"neutral","sentiment_score":0.024515073746442795},{"text":"Okay.","start":64.21894,"end":64.69894,"sentiment":"neutral","sentiment_score":0.050112009048461914},{"text":"That that that will be fine, Lou.","start":64.69894,"end":66.39894,"sentiment":"neutral","sentiment_score":0.11973518612129348}],"sentiment":"neutral","sentiment_score":0.029657942327586086,"num_words":11,"start":54.364998,"end":66.39894},{"sentences":[{"text":"Alright.","start":66.45894,"end":66.85894,"sentiment":"neutral","sentiment_score":0.2691577076911926},{"text":"Thank you.","start":66.85894,"end":67.59894,"sentiment":"positive","sentiment_score":0.40254636108875275},{"text":"Alright.","start":67.658936,"end":67.978935,"sentiment":"neutral","sentiment_score":0.11273984611034392},{"text":"Alright.","start":67.978935,"end":68.21894,"sentiment":"neutral","sentiment_score":0.08167924731969833},{"text":"Have","start":68.21894,"end":68.54394,"sentiment":"neutral","sentiment_score":0.02867332100868225}],"sentiment":"neutral","sentiment_score":0.21622380738457045,"num_words":6,"start":66.45894,"end":68.54394}]}}]},{"alternatives":[{"transcript":"Hello, speaking. Good. Thanks. Yes. During that call, I would have said, undoubtedly, that we're very happy with our MSA provider that we currently have. So we wouldn't move. It's just it's it's not easy moving on to say companies because they knew about it two years ago. I don't really wanna go through that again if there's nothing wrong with the current default. Right then. Thanks, mate. Cheers.","confidence":0.9807129,"words":[{"word":"hello","start":0.0,"end":0.5,"confidence":0.42773438,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.01833932474255562},{"word":"speaking","start":0.71999997,"end":1.22,"confidence":0.97436523,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.018601030111312863},{"word":"good","start":12.08,"end":12.32,"confidence":0.98413086,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4370468258857727},{"word":"thanks","start":12.32,"end":12.82,"confidence":0.99609375,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4644301235675812},{"word":"yes","start":42.64,"end":42.975,"confidence":0.90600586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.025739479809999462},{"word":"during","start":43.215,"end":43.454998,"confidence":1.0,"punctuated_word":"During","sentiment":"neutral","sentiment_score":-0.023861847817897797},{"word":"that","start":43.454998,"end":43.695,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.014866366982460022},{"word":"call","start":43.695,"end":44.094997,"confidence":0.9914551,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.0394047386944294},{"word":"i","start":44.094997,"end":44.254997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07973768562078476},{"word":"would","start":44.254997,"end":44.495,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.07957977056503296},{"word":"have","start":44.495,"end":44.655,"confidence":0.83740234,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0465419739484787},{"word":"said","start":44.655,"end":45.155,"confidence":0.7927246,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.026188388466835025},{"word":"undoubtedly","start":45.695,"end":46.195,"confidence":0.98168945,"punctuated_word":"undoubtedly,","sentiment":"neutral","sentiment_score":-0.04192912578582764},{"word":"that","start":46.414997,"end":46.574997,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.007523663341999054},{"word":"we're","start":46.574997,"end":46.815,"confidence":0.99853516,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.05354434251785278},{"word":"very","start":46.815,"end":47.055,"confidence":0.99902344,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.046891823410987854},{"word":"happy","start":47.055,"end":47.375,"confidence":1.0,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.058039747178554535},{"word":"with","start":47.375,"end":47.535,"confidence":0.97802734,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05351938307285309},{"word":"our","start":47.535,"end":47.774998,"confidence":0.9970703,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.13881978392601013},{"word":"msa","start":47.774998,"end":48.254997,"confidence":0.99316406,"punctuated_word":"MSA","sentiment":"neutral","sentiment_score":0.15338975191116333},{"word":"provider","start":48.254997,"end":48.754997,"confidence":0.9980469,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":0.11425906419754028},{"word":"that","start":49.454998,"end":49.695,"confidence":0.89990234,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04043310880661011},{"word":"we","start":49.695,"end":49.855,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.015078186988830566},{"word":"currently","start":49.855,"end":50.335,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.002706199884414673},{"word":"have","start":50.335,"end":50.835,"confidence":0.8405762,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":-0.01627986878156662},{"word":"so","start":51.295,"end":51.534996,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.17330706119537354},{"word":"we","start":51.534996,"end":51.695,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2397046685218811},{"word":"wouldn't","start":51.695,"end":52.015,"confidence":1.0,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.30059075355529785},{"word":"move","start":52.015,"end":52.335,"confidence":0.9807129,"punctuated_word":"move.","sentiment":"neutral","sentiment_score":-0.2773783206939697},{"word":"it's","start":52.335,"end":52.495,"confidence":0.970459,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2662724256515503},{"word":"just","start":52.495,"end":52.735,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2020912915468216},{"word":"it's","start":52.815,"end":53.315,"confidence":0.9897461,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.24990639090538025},{"word":"it's","start":53.934998,"end":54.254997,"confidence":0.9655762,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.3152170777320862},{"word":"not","start":54.254997,"end":54.414997,"confidence":0.9980469,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.36000856757164},{"word":"easy","start":54.414997,"end":54.815,"confidence":0.9921875,"punctuated_word":"easy","sentiment":"negative","sentiment_score":-0.3442710340023041},{"word":"moving","start":54.815,"end":55.135,"confidence":0.8828125,"punctuated_word":"moving","sentiment":"negative","sentiment_score":-0.3639683425426483},{"word":"on","start":55.135,"end":55.295,"confidence":0.6152344,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.452328622341156},{"word":"to","start":55.295,"end":55.454998,"confidence":0.23083496,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.31248438358306885},{"word":"say","start":55.454998,"end":55.614998,"confidence":0.6948242,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.21379372477531433},{"word":"companies","start":55.614998,"end":56.015,"confidence":0.31689453,"punctuated_word":"companies","sentiment":"neutral","sentiment_score":-0.216715008020401},{"word":"because","start":56.015,"end":56.254997,"confidence":0.6455078,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2437605857849121},{"word":"they","start":56.254997,"end":56.414997,"confidence":0.5551758,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.21813952922821045},{"word":"knew","start":56.414997,"end":56.574997,"confidence":0.8964844,"punctuated_word":"knew","sentiment":"neutral","sentiment_score":-0.17934484779834747},{"word":"about","start":56.574997,"end":56.894997,"confidence":0.9394531,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.18533138930797577},{"word":"it","start":56.894997,"end":57.21,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.17979711294174194},{"word":"two","start":57.29,"end":57.45,"confidence":0.8701172,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.2290705293416977},{"word":"years","start":57.45,"end":57.95,"confidence":0.9970703,"punctuated_word":"years","sentiment":"neutral","sentiment_score":-0.16448646783828735},{"word":"ago","start":58.329998,"end":58.489998,"confidence":0.9790039,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.20971308648586273},{"word":"i","start":58.489998,"end":58.649998,"confidence":0.82910156,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.357838898897171},{"word":"don't","start":58.649998,"end":58.73,"confidence":0.88256836,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.37673062086105347},{"word":"really","start":58.73,"end":58.969997,"confidence":0.9951172,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.3675263226032257},{"word":"wanna","start":58.969997,"end":59.21,"confidence":0.8886719,"punctuated_word":"wanna","sentiment":"negative","sentiment_score":-0.38713616132736206},{"word":"go","start":59.21,"end":59.37,"confidence":0.9741211,"punctuated_word":"go","sentiment":"negative","sentiment_score":-0.3927322328090668},{"word":"through","start":59.37,"end":59.53,"confidence":0.9370117,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.3275090157985687},{"word":"that","start":59.53,"end":59.69,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.30216309428215027},{"word":"again","start":59.69,"end":59.93,"confidence":0.83203125,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.2581777572631836},{"word":"if","start":59.93,"end":60.09,"confidence":0.88671875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2986814081668854},{"word":"there's","start":60.09,"end":60.329998,"confidence":0.99853516,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.2509045898914337},{"word":"nothing","start":60.329998,"end":60.649998,"confidence":0.99902344,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.31306958198547363},{"word":"wrong","start":60.649998,"end":60.809998,"confidence":0.9951172,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.3675045073032379},{"word":"with","start":60.809998,"end":61.05,"confidence":0.9951172,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.4746883809566498},{"word":"the","start":61.05,"end":61.129997,"confidence":0.9902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4375978708267212},{"word":"current","start":61.129997,"end":61.37,"confidence":0.5600586,"punctuated_word":"current","sentiment":"negative","sentiment_score":-0.426215797662735},{"word":"default","start":61.37,"end":61.87,"confidence":0.4666748,"punctuated_word":"default.","sentiment":"neutral","sentiment_score":-0.24873940646648407},{"word":"right","start":65.21,"end":65.45,"confidence":0.3479004,"punctuated_word":"Right","sentiment":"neutral","sentiment_score":0.08700726926326752},{"word":"then","start":65.45,"end":65.95,"confidence":0.7027588,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.11233118176460266},{"word":"thanks","start":66.409996,"end":66.729996,"confidence":0.7866211,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.3521232604980469},{"word":"mate","start":66.729996,"end":66.97,"confidence":0.80200195,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.29222556948661804},{"word":"cheers","start":66.97,"end":67.47,"confidence":0.9824219,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.4619712829589844}],"paragraphs":{"transcript":"\nHello, speaking. Good. Thanks. Yes. During that call, I would have said, undoubtedly, that we're very happy with our MSA provider that we currently have.\n\nSo we wouldn't move. It's just it's it's not easy moving on to say companies because they knew about it two years ago. I don't really wanna go through that again if there's nothing wrong with the current default. Right then. Thanks, mate.\n\nCheers.","paragraphs":[{"sentences":[{"text":"Hello, speaking.","start":0.0,"end":1.22,"sentiment":"neutral","sentiment_score":0.018470177426934242},{"text":"Good.","start":12.08,"end":12.32,"sentiment":"positive","sentiment_score":0.4370468258857727},{"text":"Thanks.","start":12.32,"end":12.82,"sentiment":"positive","sentiment_score":0.4644301235675812},{"text":"Yes.","start":42.64,"end":42.975,"sentiment":"neutral","sentiment_score":0.025739479809999462},{"text":"During that call, I would have said, undoubtedly, that we're very happy with our MSA provider that we currently have.","start":43.215,"end":50.835,"sentiment":"neutral","sentiment_score":0.014767778106033802}],"sentiment":"neutral","sentiment_score":0.050380493849515914,"num_words":25,"start":0.0,"end":50.835},{"sentences":[{"text":"So we wouldn't move.","start":51.295,"end":52.335,"sentiment":"neutral","sentiment_score":-0.24774520099163055},{"text":"It's just it's it's not easy moving on to say companies because they knew about it two years ago.","start":52.335,"end":58.489998,"sentiment":"neutral","sentiment_score":-0.25824739038944244},{"text":"I don't really wanna go through that again if there's nothing wrong with the current default.","start":58.489998,"end":61.87,"sentiment":"negative","sentiment_score":-0.34920097794383764},{"text":"Right then.","start":65.21,"end":65.95,"sentiment":"neutral","sentiment_score":0.09966922551393509},{"text":"Thanks, mate.","start":66.409996,"end":66.97,"sentiment":"neutral","sentiment_score":0.32217441499233246}],"sentiment":"neutral","sentiment_score":-0.2474699904059255,"num_words":43,"start":51.295,"end":66.97},{"sentences":[{"text":"Cheers.","start":66.97,"end":67.47,"sentiment":"positive","sentiment_score":0.4619712829589844}],"sentiment":"positive","sentiment_score":0.4619712829589844,"num_words":1,"start":66.97,"end":67.47}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, speaking.\n\nChannel 0: Yeah. Good afternoon. Sorry. Good morning. Lou, it's Ronald from Cloud Solution IT.\n\nHow are you doing today?\n\nChannel 1: Good. Thanks.\n\nChannel 0: Alright. Okay. That's wonderful. Lou, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, it's Cloud Solution IT. We are a managed service provider. We are also\n\nChannel 1: Yes.\n\nChannel 0: Microsoft\n\nChannel 1: During that call, I would have said, undoubtedly,\n\nChannel 0: Mhmm.\n\nChannel 1: that we're very happy with our MSA provider that we currently\n\nChannel 0: Yep.\n\nChannel 1: have. So we wouldn't move. It's just it's it's not\n\nChannel 0: Mhmm.\n\nChannel 1: easy moving on to say companies because they knew about it two years ago. I don't really wanna\n\nChannel 0: Mhmm.\n\nChannel 1: go through that again if there's nothing wrong with the current default.\n\nChannel 0: Alright. Okay. That that that will\n\nChannel 1: Right\n\nChannel 0: be\n\nChannel 1: then.\n\nChannel 0: fine, Lou.\n\nChannel 1: Thanks,\n\nChannel 0: Alright.\n\nChannel 1: mate.\n\nChannel 0: Thank\n\nChannel 1: Cheers.\n\nChannel 0: you. Alright. Alright. Have","paragraphs":[{"sentences":[{"text":"Hello, speaking.","start":0.0,"end":1.22,"sentiment":"neutral","sentiment_score":0.018470177426934242}],"sentiment":"neutral","sentiment_score":0.018470177426934242,"channel":1,"num_words":2,"start":0.0,"end":1.22},{"sentences":[{"text":"Yeah.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.07490167021751404},{"text":"Good afternoon.","start":3.1999998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.2152707353234291},{"text":"Sorry.","start":4.16,"end":4.48,"sentiment":"neutral","sentiment_score":0.17483583092689514},{"text":"Good morning.","start":4.48,"end":5.22,"sentiment":"neutral","sentiment_score":0.2968946844339371},{"text":"Lou, it's Ronald from Cloud Solution IT.","start":5.8399997,"end":9.78,"sentiment":"neutral","sentiment_score":0.20921738871506282}],"sentiment":"neutral","sentiment_score":0.21066077397419855,"channel":0,"num_words":13,"start":2.8799999,"end":9.78},{"sentences":[{"text":"How are you doing today?","start":10.4,"end":11.54,"sentiment":"neutral","sentiment_score":0.23040336668491362}],"sentiment":"neutral","sentiment_score":0.23040336668491362,"channel":0,"num_words":5,"start":10.4,"end":11.54},{"sentences":[{"text":"Good.","start":12.08,"end":12.32,"sentiment":"positive","sentiment_score":0.4370468258857727},{"text":"Thanks.","start":12.32,"end":12.82,"sentiment":"positive","sentiment_score":0.4644301235675812}],"sentiment":"positive","sentiment_score":0.45073847472667694,"channel":1,"num_words":2,"start":12.08,"end":12.82},{"sentences":[{"text":"Alright.","start":13.44,"end":13.84,"sentiment":"neutral","sentiment_score":0.3047836422920227},{"text":"Okay.","start":13.84,"end":14.08,"sentiment":"positive","sentiment_score":0.4374603033065796},{"text":"That's wonderful.","start":14.08,"end":14.74,"sentiment":"positive","sentiment_score":0.6719296872615814},{"text":"Lou, I hope you still remember the company because the last time that we touched base with you, it was February of this year.","start":15.615,"end":22.595001,"sentiment":"neutral","sentiment_score":0.0785578313904504},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":23.135,"end":33.850002,"sentiment":"neutral","sentiment_score":0.0716758791219305}],"sentiment":"neutral","sentiment_score":0.10739527290517634,"channel":0,"num_words":55,"start":13.44,"end":33.850002},{"sentences":[{"text":"Name of the company again, it's Cloud Solution IT.","start":35.03,"end":38.57,"sentiment":"neutral","sentiment_score":0.051061436947849065},{"text":"We are a managed service provider.","start":39.27,"end":41.53,"sentiment":"neutral","sentiment_score":0.05423446620504061},{"text":"We are also","start":42.07,"end":42.79,"sentiment":"neutral","sentiment_score":0.035299018025398254}],"sentiment":"neutral","sentiment_score":0.049492043546504445,"channel":0,"num_words":18,"start":35.03,"end":42.79},{"sentences":[{"text":"Yes.","start":42.64,"end":42.975,"sentiment":"neutral","sentiment_score":0.025739479809999462}],"sentiment":"neutral","sentiment_score":0.025739479809999462,"channel":1,"num_words":1,"start":42.64,"end":42.975},{"sentences":[{"text":"Microsoft","start":42.79,"end":43.190002,"sentiment":"neutral","sentiment_score":0.0151047445833683}],"sentiment":"neutral","sentiment_score":0.0151047445833683,"channel":0,"num_words":1,"start":42.79,"end":43.190002},{"sentences":[{"text":"During that call, I would have said, undoubtedly,","start":43.215,"end":46.195,"sentiment":"neutral","sentiment_score":-0.044013737235218287}],"sentiment":"neutral","sentiment_score":-0.044013737235218287,"channel":1,"num_words":8,"start":43.215,"end":46.195},{"sentences":[{"text":"Mhmm.","start":46.125,"end":46.625,"sentiment":"neutral","sentiment_score":-0.023306500166654587}],"sentiment":"neutral","sentiment_score":-0.023306500166654587,"channel":0,"num_words":1,"start":46.125,"end":46.625},{"sentences":[{"text":"that we're very happy with our MSA provider that we currently","start":46.414997,"end":50.335,"sentiment":"neutral","sentiment_score":0.06034048443490809}],"sentiment":"neutral","sentiment_score":0.06034048443490809,"channel":1,"num_words":11,"start":46.414997,"end":50.335},{"sentences":[{"text":"Yep.","start":49.965,"end":50.465,"sentiment":"neutral","sentiment_score":-0.010499573312699797}],"sentiment":"neutral","sentiment_score":-0.010499573312699797,"channel":0,"num_words":1,"start":49.965,"end":50.465},{"sentences":[{"text":"have.","start":50.335,"end":50.835,"sentiment":"neutral","sentiment_score":-0.01627986878156662},{"text":"So we wouldn't move.","start":51.295,"end":52.335,"sentiment":"neutral","sentiment_score":-0.24774520099163055},{"text":"It's just it's it's not","start":52.335,"end":54.414997,"sentiment":"neutral","sentiment_score":-0.27869915068149564}],"sentiment":"neutral","sentiment_score":-0.24007564261555672,"channel":1,"num_words":10,"start":50.335,"end":54.414997},{"sentences":[{"text":"Mhmm.","start":54.364998,"end":54.864998,"sentiment":"neutral","sentiment_score":-0.3046947717666626}],"sentiment":"neutral","sentiment_score":-0.3046947717666626,"channel":0,"num_words":1,"start":54.364998,"end":54.864998},{"sentences":[{"text":"easy moving on to say companies because they knew about it two years ago.","start":54.414997,"end":58.489998,"sentiment":"neutral","sentiment_score":-0.25094319028513773},{"text":"I don't really wanna","start":58.489998,"end":59.21,"sentiment":"negative","sentiment_score":-0.37230800092220306}],"sentiment":"neutral","sentiment_score":-0.2779131482044856,"channel":1,"num_words":18,"start":54.414997,"end":59.21},{"sentences":[{"text":"Mhmm.","start":59.018936,"end":59.518936,"sentiment":"neutral","sentiment_score":-0.2818412482738495}],"sentiment":"neutral","sentiment_score":-0.2818412482738495,"channel":0,"num_words":1,"start":59.018936,"end":59.518936},{"sentences":[{"text":"go through that again if there's nothing wrong with the current default.","start":59.21,"end":61.87,"sentiment":"negative","sentiment_score":-0.34149863695104915}],"sentiment":"negative","sentiment_score":-0.34149863695104915,"channel":1,"num_words":12,"start":59.21,"end":61.87},{"sentences":[{"text":"Alright.","start":63.65894,"end":64.158936,"sentiment":"neutral","sentiment_score":0.024515073746442795},{"text":"Okay.","start":64.21894,"end":64.69894,"sentiment":"neutral","sentiment_score":0.050112009048461914},{"text":"That that that will","start":64.69894,"end":65.41894,"sentiment":"neutral","sentiment_score":0.07953599561005831}],"sentiment":"neutral","sentiment_score":0.06546184420585632,"channel":0,"num_words":6,"start":63.65894,"end":65.41894},{"sentences":[{"text":"Right","start":65.21,"end":65.45,"sentiment":"neutral","sentiment_score":0.08700726926326752}],"sentiment":"neutral","sentiment_score":0.08700726926326752,"channel":1,"num_words":1,"start":65.21,"end":65.45},{"sentences":[{"text":"be","start":65.41894,"end":65.57893,"sentiment":"neutral","sentiment_score":0.08808492124080658}],"sentiment":"neutral","sentiment_score":0.08808492124080658,"channel":0,"num_words":1,"start":65.41894,"end":65.57893},{"sentences":[{"text":"then.","start":65.45,"end":65.95,"sentiment":"neutral","sentiment_score":0.11233118176460266}],"sentiment":"neutral","sentiment_score":0.11233118176460266,"channel":1,"num_words":1,"start":65.45,"end":65.95},{"sentences":[{"text":"fine, Lou.","start":65.57893,"end":66.39894,"sentiment":"neutral","sentiment_score":0.21595869958400726}],"sentiment":"neutral","sentiment_score":0.21595869958400726,"channel":0,"num_words":2,"start":65.57893,"end":66.39894},{"sentences":[{"text":"Thanks,","start":66.409996,"end":66.729996,"sentiment":"positive","sentiment_score":0.3521232604980469}],"sentiment":"positive","sentiment_score":0.3521232604980469,"channel":1,"num_words":1,"start":66.409996,"end":66.729996},{"sentences":[{"text":"Alright.","start":66.45894,"end":66.85894,"sentiment":"neutral","sentiment_score":0.2691577076911926}],"sentiment":"neutral","sentiment_score":0.2691577076911926,"channel":0,"num_words":1,"start":66.45894,"end":66.85894},{"sentences":[{"text":"mate.","start":66.729996,"end":66.97,"sentiment":"neutral","sentiment_score":0.29222556948661804}],"sentiment":"neutral","sentiment_score":0.29222556948661804,"channel":1,"num_words":1,"start":66.729996,"end":66.97},{"sentences":[{"text":"Thank","start":66.85894,"end":67.09894,"sentiment":"positive","sentiment_score":0.5319002866744995}],"sentiment":"positive","sentiment_score":0.5319002866744995,"channel":0,"num_words":1,"start":66.85894,"end":67.09894},{"sentences":[{"text":"Cheers.","start":66.97,"end":67.47,"sentiment":"positive","sentiment_score":0.4619712829589844}],"sentiment":"positive","sentiment_score":0.4619712829589844,"channel":1,"num_words":1,"start":66.97,"end":67.47},{"sentences":[{"text":"you.","start":67.09894,"end":67.59894,"sentiment":"neutral","sentiment_score":0.273192435503006},{"text":"Alright.","start":67.658936,"end":67.978935,"sentiment":"neutral","sentiment_score":0.11273984611034392},{"text":"Alright.","start":67.978935,"end":68.21894,"sentiment":"neutral","sentiment_score":0.08167924731969833},{"text":"Have","start":68.21894,"end":68.54394,"sentiment":"neutral","sentiment_score":0.02867332100868225}],"sentiment":"neutral","sentiment_score":0.12407121248543262,"channel":0,"num_words":4,"start":67.09894,"end":68.54394}]},"summary":{"result":"success","short":"The customer, Lou, receives a call from Ronald, a representative from Cloud Solution IT. Ronald reminds Lou that they had previously discussed their company and its services with Baljit Singh. Lou expresses interest in their services and mentions that they are happy with their current provider, Microsoft. They agree to avoid further discussion and end the call."},"intents":{"segments":[{"text":"Lou, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":26,"end_word":76,"intents":[{"intent":"Introduce company","confidence_score":0.29342774}]},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":50,"end_word":76,"intents":[{"intent":"Arrange meeting","confidence_score":0.6661817}]},{"text":"Microsoft During that call, I would have said, undoubtedly, Mhmm. that we're very happy with our MSA provider that we currently Yep. have.","start_word":96,"end_word":118,"intents":[{"intent":"Update msa provider","confidence_score":0.0015698024}]}]},"sentiments":{"segments":[{"text":"Hello, speaking. Yeah. Good afternoon. Sorry. Good morning. Lou, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.18576224148273468},{"text":"Good. Thanks.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.45073848962783813},{"text":"Alright.","start_word":22,"end_word":22,"sentiment":"neutral","sentiment_score":0.3047836422920227},{"text":"Okay. That's wonderful.","start_word":23,"end_word":25,"sentiment":"positive","sentiment_score":0.6117255687713623},{"text":"Lou, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Yes. Microsoft During that call, I would have said, undoubtedly, Mhmm. that we're very happy with our MSA provider that we currently Yep. have. So we wouldn't move. It's just it's it's not Mhmm. easy moving on to say companies because they knew about it two years ago.","start_word":26,"end_word":142,"sentiment":"neutral","sentiment_score":-0.021941760554909703},{"text":"I don't really wanna Mhmm.","start_word":143,"end_word":147,"sentiment":"negative","sentiment_score":-0.3415631055831909},{"text":"go through that again if there's nothing wrong with the current default. Alright. Okay. That that that will Right be then. fine, Lou. Thanks, Alright. mate.","start_word":148,"end_word":173,"sentiment":"neutral","sentiment_score":-0.024471092969179153},{"text":"Thank Cheers.","start_word":174,"end_word":175,"sentiment":"positive","sentiment_score":0.47945356369018555},{"text":"you. Alright. Alright. Have","start_word":176,"end_word":179,"sentiment":"neutral","sentiment_score":0.13207468390464783}],"average":{"sentiment":"neutral","sentiment_score":0.027755241183673635}}}}