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Could you provide me the name...\n\nI mean, the last name associated on the account so that I can pull it up for you?","paragraphs":[{"sentences":[{"text":"Thank you for calling Arso.","start":0.88,"end":2.42,"sentiment":"positive","sentiment_score":0.3455256700515747},{"text":"My name is Mary.","start":2.72,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.17016657069325447},{"text":"May I have your name, please?","start":3.6799998,"end":4.9,"sentiment":"neutral","sentiment_score":0.0874284158150355},{"text":"Hello, Ellie.","start":8.16,"end":9.139999,"sentiment":"neutral","sentiment_score":0.08865869417786598},{"text":"How may I help you today?","start":9.2,"end":10.66,"sentiment":"neutral","sentiment_score":0.1428877885142962}],"sentiment":"neutral","sentiment_score":0.17250040205924408,"num_words":23,"start":0.88,"end":10.66},{"sentences":[{"text":"Mhmm.","start":14.015,"end":14.515,"sentiment":"neutral","sentiment_score":-0.2216177433729172},{"text":"I really do I really do apologize for what happened, Billy.","start":24.654999,"end":29.395,"sentiment":"negative","sentiment_score":-0.5426196970722892},{"text":"I'm sorry.","start":30.550001,"end":31.11,"sentiment":"neutral","sentiment_score":-0.17115222662687302},{"text":"I mean, Ali.","start":31.11,"end":31.93,"sentiment":"neutral","sentiment_score":-0.04905153997242451},{"text":"Could you provide me the name...","start":32.47,"end":33.83,"sentiment":"neutral","sentiment_score":-0.0240193714077274}],"sentiment":"neutral","sentiment_score":-0.29669607446893403,"num_words":23,"start":14.015,"end":33.83},{"sentences":[{"text":"I mean, the last name associated on the account so that I can pull it up for you?","start":33.83,"end":37.85,"sentiment":"neutral","sentiment_score":-0.018939660034245916}],"sentiment":"neutral","sentiment_score":-0.018939660034245916,"num_words":18,"start":33.83,"end":37.85}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank\n\nChannel 0: Oh,\n\nChannel 1: you for\n\nChannel 0: what\n\nChannel 1: calling\n\nChannel 0: am I\n\nChannel 1: Arso. My name is Mary.\n\nChannel 0: doing?\n\nChannel 1: May I have your name, please?\n\nChannel 0: Hi, Mary. My name is Ali. Are you on line?\n\nChannel 1: Hello, Ellie. How may I help you today?\n\nChannel 0: I've received my bill for the month, my new invoice,\n\nChannel 1: Mhmm.\n\nChannel 0: and you guys have increased my payment from $89 to a $105 without any notice, and that's\n\nChannel 1: I\n\nChannel 0: not\n\nChannel 1: really do\n\nChannel 0: acceptable.\n\nChannel 1: I really do apologize for what happened, Billy. I'm sorry. I mean, Ali. Could you provide me the name... I mean, the last name associated on the account so that I can pull it up\n\nChannel 0: Yep.\n\nChannel 1: for you?\n\nChannel 0: Yep. Weby. So w h, b for","paragraphs":[{"sentences":[{"text":"Thank","start":0.88,"end":1.12,"sentiment":"positive","sentiment_score":0.4347703456878662}],"sentiment":"positive","sentiment_score":0.4347703456878662,"channel":1,"num_words":1,"start":0.88,"end":1.12},{"sentences":[{"text":"Oh,","start":1.04,"end":1.36,"sentiment":"positive","sentiment_score":0.3768157362937927}],"sentiment":"positive","sentiment_score":0.3768157362937927,"channel":0,"num_words":1,"start":1.04,"end":1.36},{"sentences":[{"text":"you 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I","start":1.5999999,"end":2.26,"sentiment":"neutral","sentiment_score":0.31712067127227783}],"sentiment":"neutral","sentiment_score":0.31712067127227783,"channel":0,"num_words":2,"start":1.5999999,"end":2.26},{"sentences":[{"text":"Arso.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.32115304470062256},{"text":"My name is Mary.","start":2.72,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.17016657069325447}],"sentiment":"neutral","sentiment_score":0.2003638654947281,"channel":1,"num_words":5,"start":1.92,"end":3.6799998},{"sentences":[{"text":"doing?","start":3.4,"end":3.9,"sentiment":"neutral","sentiment_score":0.1500260829925537}],"sentiment":"neutral","sentiment_score":0.1500260829925537,"channel":0,"num_words":1,"start":3.4,"end":3.9},{"sentences":[{"text":"May I have your name, please?","start":3.6799998,"end":4.9,"sentiment":"neutral","sentiment_score":0.0874284158150355}],"sentiment":"neutral","sentiment_score":0.0874284158150355,"channel":1,"num_words":6,"start":3.6799998,"end":4.9},{"sentences":[{"text":"Hi, Mary.","start":5.04,"end":5.6,"sentiment":"neutral","sentiment_score":0.046475568786263466},{"text":"My name is Ali.","start":5.6,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.03198253642767668},{"text":"Are you on line?","start":6.3999996,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.03707309206947684}],"sentiment":"neutral","sentiment_score":0.0369173651561141,"channel":0,"num_words":10,"start":5.04,"end":7.2999997},{"sentences":[{"text":"Hello, Ellie.","start":8.16,"end":9.139999,"sentiment":"neutral","sentiment_score":0.08865869417786598},{"text":"How may I help you today?","start":9.2,"end":10.66,"sentiment":"neutral","sentiment_score":0.1428877885142962}],"sentiment":"neutral","sentiment_score":0.12933051493018866,"channel":1,"num_words":8,"start":8.16,"end":10.66},{"sentences":[{"text":"I've received my bill for the month, my new invoice,","start":10.88,"end":14.259999,"sentiment":"neutral","sentiment_score":-0.2038736052811146}],"sentiment":"neutral","sentiment_score":-0.2038736052811146,"channel":0,"num_words":10,"start":10.88,"end":14.259999},{"sentences":[{"text":"Mhmm.","start":14.015,"end":14.515,"sentiment":"neutral","sentiment_score":-0.2216177433729172}],"sentiment":"neutral","sentiment_score":-0.2216177433729172,"channel":1,"num_words":1,"start":14.015,"end":14.515},{"sentences":[{"text":"and you guys have increased my payment from $89 to a $105 without any notice, and that's","start":14.715,"end":24.875,"sentiment":"negative","sentiment_score":-0.48568329215049744}],"sentiment":"negative","sentiment_score":-0.48568329215049744,"channel":0,"num_words":17,"start":14.715,"end":24.875},{"sentences":[{"text":"I","start":24.654999,"end":24.895,"sentiment":"negative","sentiment_score":-0.7650229930877686}],"sentiment":"negative","sentiment_score":-0.7650229930877686,"channel":1,"num_words":1,"start":24.654999,"end":24.895},{"sentences":[{"text":"not","start":24.875,"end":25.195,"sentiment":"negative","sentiment_score":-0.7874323725700378}],"sentiment":"negative","sentiment_score":-0.7874323725700378,"channel":0,"num_words":1,"start":24.875,"end":25.195},{"sentences":[{"text":"really 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last name associated on the account so that I can pull it up","start":33.83,"end":37.27,"sentiment":"neutral","sentiment_score":-0.020868453662842512}],"sentiment":"neutral","sentiment_score":-0.1318801880947181,"channel":1,"num_words":35,"start":26.895,"end":37.27},{"sentences":[{"text":"Yep.","start":37.22,"end":37.72,"sentiment":"neutral","sentiment_score":-0.02065128833055496}],"sentiment":"neutral","sentiment_score":-0.02065128833055496,"channel":0,"num_words":1,"start":37.22,"end":37.72},{"sentences":[{"text":"for you?","start":37.27,"end":37.85,"sentiment":"neutral","sentiment_score":-0.003509311005473137}],"sentiment":"neutral","sentiment_score":-0.003509311005473137,"channel":1,"num_words":2,"start":37.27,"end":37.85},{"sentences":[{"text":"Yep.","start":37.94,"end":38.1,"sentiment":"neutral","sentiment_score":0.0014302082126960158},{"text":"Weby.","start":38.1,"end":38.6,"sentiment":"neutral","sentiment_score":-0.002176967216655612},{"text":"So w h, b 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She apologizes for the mistake and asks for the name associated with her account to check. The agent, Mary, asks for the last name and confirms the amount charged."},"intents":{"segments":[{"text":"I've received my bill for the month, my new invoice, Mhmm. and you guys have increased my payment from $89 to a $105 without any notice, and that's I not really do acceptable.","start_word":38,"end_word":70,"intents":[{"intent":"Assist with bill","confidence_score":0.028851522}]},{"text":"Could you provide me the name... I mean, the last name associated on the account so that I can pull it up Yep. for you? Yep.","start_word":84,"end_word":109,"intents":[{"intent":"Provide name","confidence_score":0.04386757},{"intent":"Provide account information","confidence_score":0.011534798}]}]},"sentiments":{"segments":[{"text":"Thank Oh, you what for am calling I Arso.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.3363128900527954},{"text":"My name is Mary. doing? May I have your name, please? Hi, Mary. My name is Ali. Are you on line? Hello, Ellie. How may I help you today? I've received my bill for the month, my new invoice, Mhmm.","start_word":9,"end_word":48,"sentiment":"neutral","sentiment_score":0.002272854559123516},{"text":"and you guys have increased my payment from $89 to a $105 without any notice, and that's I not really do acceptable. I really do apologize for what happened, Billy.","start_word":49,"end_word":78,"sentiment":"negative","sentiment_score":-0.5088376402854919},{"text":"I'm sorry. I mean, Ali. Could you provide me the name... I mean, the last name associated on the account so that I can pull it up Yep. for you? Yep. Weby. So w h, b for","start_word":79,"end_word":115,"sentiment":"neutral","sentiment_score":-0.03228241950273514}],"average":{"sentiment":"neutral","sentiment_score":-0.10309658280338148}}}}