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Ben speaking.\n\nChannel 0: Yes. Hello. Good morning. This is Maureen from Ertel tech support. Just\n\nChannel 1: From\n\nChannel 0: wanted\n\nChannel 1: what tech\n\nChannel 0: to\n\nChannel 1: support?\n\nChannel 0: Ertel, Australia?\n\nChannel 1: Airtel.\n\nChannel 0: Yeah. Australia.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Mhmm. Yeah. Just wanted to ask your date of birth for us to have it on our records.\n\nChannel 1: 06/30/1955.\n\nChannel 0: Sorry?\n\nChannel 1: 06/30/2019 look. I'm really busy. You're running me at a bad time. Can we just move this along, please? So 06/30/1955.\n\nChannel 0: Mhmm. Okay. How about your driver's license number for identification?\n\nChannel 1: Oh, no. You have to ring me back. I'm sorry. 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wanted to ask your date of birth for us to have it on our records.","start":19.405,"end":23.585,"sentiment":"neutral","sentiment_score":0.045130646554753184}],"sentiment":"neutral","sentiment_score":0.04386970752643214,"channel":0,"num_words":18,"start":18.365,"end":23.585},{"sentences":[{"text":"06/30/1955.","start":24.195,"end":26.455,"sentiment":"neutral","sentiment_score":0.001086277887225151}],"sentiment":"neutral","sentiment_score":0.001086277887225151,"channel":1,"num_words":1,"start":24.195,"end":26.455},{"sentences":[{"text":"Sorry?","start":28.07,"end":28.57,"sentiment":"neutral","sentiment_score":-0.0390872061252594}],"sentiment":"neutral","sentiment_score":-0.0390872061252594,"channel":0,"num_words":1,"start":28.07,"end":28.57},{"sentences":[{"text":"06/30/2019 look.","start":29.69,"end":31.53,"sentiment":"neutral","sentiment_score":-0.08573153987526894},{"text":"I'm really busy.","start":31.53,"end":32.41,"sentiment":"negative","sentiment_score":-0.6010115146636963},{"text":"You're running me at a bad time.","start":32.41,"end":33.69,"sentiment":"negative","sentiment_score":-0.6062339970043727},{"text":"Can we just move this along, please?","start":33.69,"end":35.55,"sentiment":"neutral","sentiment_score":-0.19288772770336696},{"text":"So 06/30/1955.","start":35.77,"end":39.07,"sentiment":"neutral","sentiment_score":-0.02452564612030983}],"sentiment":"negative","sentiment_score":-0.36273338042554404,"channel":1,"num_words":21,"start":29.69,"end":39.07},{"sentences":[{"text":"Mhmm.","start":39.59,"end":39.67,"sentiment":"neutral","sentiment_score":-0.028085920959711075},{"text":"Okay.","start":39.67,"end":40.17,"sentiment":"neutral","sentiment_score":-0.008378628641366959},{"text":"How about your driver's license number for identification?","start":40.41094,"end":43.15094,"sentiment":"neutral","sentiment_score":-0.014085736824199557}],"sentiment":"neutral","sentiment_score":-0.01491504441946745,"channel":0,"num_words":10,"start":39.59,"end":43.15094},{"sentences":[{"text":"Oh, no.","start":42.790874,"end":43.030872,"sentiment":"negative","sentiment_score":-0.3985825479030609},{"text":"You have to ring me back.","start":43.030872,"end":44.230873,"sentiment":"negative","sentiment_score":-0.5089628646771113},{"text":"I'm sorry.","start":44.230873,"end":44.710873,"sentiment":"negative","sentiment_score":-0.5200399458408356},{"text":"I'm too busy for this nonsense.","start":44.710873,"end":46.170876,"sentiment":"negative","sentiment_score":-0.6863244374593099}],"sentiment":"negative","sentiment_score":-0.563060550019145,"channel":1,"num_words":16,"start":42.790874,"end":46.170876}]},"summary":{"result":"success","short":"A representative from Ertel tech support named Maureen calls a customer named Ben to ask for his date of birth and driver's license number for identification. Ben is busy and unable to answer the call, telling Maureen that he needs to ring him back later."},"intents":{"segments":[{"text":"This is Maureen from Ertel tech support. Just From wanted what tech to support? Ertel, Australia?","start_word":7,"end_word":22,"intents":[{"intent":"Request information","confidence_score":0.10765717}]},{"text":"Just wanted to ask your date of birth for us to have it on our records. 06/30/1955.","start_word":30,"end_word":46,"intents":[{"intent":"Verify date of birth","confidence_score":0.012511727}]},{"text":"How about your driver's license number for identification? Oh, no.","start_word":71,"end_word":80,"intents":[{"intent":"Confirm contact number","confidence_score":0.00048198906}]}]},"sentiments":{"segments":[{"text":"Hello. Ben speaking. Yes. Hello.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.055191509425640106},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.3577655553817749},{"text":"This is Maureen from Ertel tech support. Just From wanted what tech to support? Ertel, Australia? Airtel. Yeah. Australia. Yeah. Yeah. Mhmm. Yeah. Just wanted to ask your date of birth for us to have it on our records. 06/30/1955. Sorry? 06/30/2019 look.","start_word":7,"end_word":49,"sentiment":"neutral","sentiment_score":0.04380149021744728},{"text":"I'm really busy. You're running me at a bad time.","start_word":50,"end_word":59,"sentiment":"negative","sentiment_score":-0.5946794152259827},{"text":"Can we just move this along, please? So 06/30/1955. Mhmm. Okay. How about your driver's license number for identification?","start_word":60,"end_word":78,"sentiment":"neutral","sentiment_score":-0.06274265050888062},{"text":"Oh, no. You have to ring me back. I'm sorry. I'm too busy for this nonsense.","start_word":79,"end_word":94,"sentiment":"negative","sentiment_score":-0.5644720196723938}],"average":{"sentiment":"neutral","sentiment_score":-0.1409756204356318}}}}