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Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Actually, my account is blocked. I have a Indian number. So can you reactivate that thing? So can you\n\nChannel 0: Oh, I'm\n\nChannel 1: get rid\n\nChannel 0: so\n\nChannel 1: of that?\n\nChannel 0: sorry. You have reached a wrong phone number. This is Airtel AU. What we do is to provide Internet services and a mobile plan services\n\nChannel 1: Okay.\n\nChannel 0: to Australian phone number. You have to contact your local network, which is Airtel India.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. All good then. Thank you. Thank\n\nChannel 0: Mhmm. Alright.\n\nChannel 1: you.\n\nChannel 0: Thank you.\n\nChannel 1: Bye\n\nChannel 0: Bye bye.\n\nChannel 1: bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.22224494814872744},{"text":"Good afternoon.","start":0.88,"end":1.52,"sentiment":"positive","sentiment_score":0.432523250579834},{"text":"This is Airtel accounts.","start":1.52,"end":2.8799999,"sentiment":"positive","sentiment_score":0.4151526466012001},{"text":"How may I help you today?","start":2.8799999,"end":4.18,"sentiment":"positive","sentiment_score":0.41409065822760266}],"sentiment":"positive","sentiment_score":0.40249584500606245,"channel":0,"num_words":13,"start":0.56,"end":4.18},{"sentences":[{"text":"Actually, my account is blocked.","start":4.88,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.2102343112230301},{"text":"I have a Indian number.","start":7.52,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.14429666101932526},{"text":"So can you reactivate that thing?","start":10.0,"end":12.48,"sentiment":"neutral","sentiment_score":-0.10663759832580884},{"text":"So can you","start":12.48,"end":13.2,"sentiment":"neutral","sentiment_score":-0.041492427388827004}],"sentiment":"neutral","sentiment_score":-0.13352409122805847,"channel":1,"num_words":19,"start":4.88,"end":13.2},{"sentences":[{"text":"Oh, I'm","start":12.975,"end":13.455,"sentiment":"neutral","sentiment_score":-0.06116652861237526}],"sentiment":"neutral","sentiment_score":-0.06116652861237526,"channel":0,"num_words":2,"start":12.975,"end":13.455},{"sentences":[{"text":"get rid","start":13.2,"end":13.5199995,"sentiment":"neutral","sentiment_score":-0.08104872703552246}],"sentiment":"neutral","sentiment_score":-0.08104872703552246,"channel":1,"num_words":2,"start":13.2,"end":13.5199995},{"sentences":[{"text":"so","start":13.455,"end":13.8550005,"sentiment":"neutral","sentiment_score":-0.10118278115987778}],"sentiment":"neutral","sentiment_score":-0.10118278115987778,"channel":0,"num_words":1,"start":13.455,"end":13.8550005},{"sentences":[{"text":"of that?","start":13.5199995,"end":13.905,"sentiment":"neutral","sentiment_score":-0.10309924557805061}],"sentiment":"neutral","sentiment_score":-0.10309924557805061,"channel":1,"num_words":2,"start":13.5199995,"end":13.905},{"sentences":[{"text":"sorry.","start":13.8550005,"end":14.3550005,"sentiment":"neutral","sentiment_score":-0.11624164134263992},{"text":"You have reached a wrong phone number.","start":14.655001,"end":16.255001,"sentiment":"neutral","sentiment_score":-0.22880348350320542},{"text":"This is Airtel AU.","start":16.255001,"end":17.615,"sentiment":"neutral","sentiment_score":-0.033049791818484664},{"text":"What we do is to provide Internet services and a mobile plan services","start":17.615,"end":21.395,"sentiment":"neutral","sentiment_score":-0.01927899168087886}],"sentiment":"neutral","sentiment_score":-0.08402768339961768,"channel":0,"num_words":25,"start":13.8550005,"end":21.395},{"sentences":[{"text":"Okay.","start":22.145,"end":22.645,"sentiment":"neutral","sentiment_score":-0.02219119668006897}],"sentiment":"neutral","sentiment_score":-0.02219119668006897,"channel":1,"num_words":1,"start":22.145,"end":22.645},{"sentences":[{"text":"to Australian phone number.","start":22.318937,"end":23.858938,"sentiment":"neutral","sentiment_score":-0.02056289603933692},{"text":"You have to contact your local network, which is Airtel India.","start":23.918938,"end":27.778938,"sentiment":"neutral","sentiment_score":-0.024131434292278507}],"sentiment":"neutral","sentiment_score":-0.023179824091494085,"channel":0,"num_words":15,"start":22.318937,"end":27.778938},{"sentences":[{"text":"Okay.","start":28.224998,"end":28.704998,"sentiment":"neutral","sentiment_score":0.04980819299817085}],"sentiment":"neutral","sentiment_score":0.04980819299817085,"channel":1,"num_words":1,"start":28.224998,"end":28.704998},{"sentences":[{"text":"Yeah.","start":28.638937,"end":29.138937,"sentiment":"neutral","sentiment_score":0.07584361732006073}],"sentiment":"neutral","sentiment_score":0.07584361732006073,"channel":0,"num_words":1,"start":28.638937,"end":29.138937},{"sentences":[{"text":"Okay.","start":28.704998,"end":29.025,"sentiment":"neutral","sentiment_score":0.16000694036483765},{"text":"All good then.","start":29.025,"end":29.798876,"sentiment":"positive","sentiment_score":0.4486490885416667},{"text":"Thank you.","start":29.878876,"end":30.398876,"sentiment":"positive","sentiment_score":0.5052686035633087},{"text":"Thank","start":30.398876,"end":30.758875,"sentiment":"positive","sentiment_score":0.33941832184791565}],"sentiment":"positive","sentiment_score":0.4079871049949101,"channel":1,"num_words":7,"start":28.704998,"end":30.758875},{"sentences":[{"text":"Mhmm.","start":30.398937,"end":30.558937,"sentiment":"neutral","sentiment_score":0.2314807027578354},{"text":"Alright.","start":30.558937,"end":31.058937,"sentiment":"neutral","sentiment_score":0.28769516944885254}],"sentiment":"neutral","sentiment_score":0.25958793610334396,"channel":0,"num_words":2,"start":30.398937,"end":31.058937},{"sentences":[{"text":"you.","start":30.758875,"end":31.258875,"sentiment":"neutral","sentiment_score":0.26953399181365967}],"sentiment":"neutral","sentiment_score":0.26953399181365967,"channel":1,"num_words":1,"start":30.758875,"end":31.258875},{"sentences":[{"text":"Thank you.","start":31.118938,"end":31.598938,"sentiment":"positive","sentiment_score":0.451012521982193}],"sentiment":"positive","sentiment_score":0.451012521982193,"channel":0,"num_words":2,"start":31.118938,"end":31.598938},{"sentences":[{"text":"Bye","start":31.558876,"end":32.058876,"sentiment":"neutral","sentiment_score":0.238663911819458}],"sentiment":"neutral","sentiment_score":0.238663911819458,"channel":1,"num_words":1,"start":31.558876,"end":32.058876},{"sentences":[{"text":"Bye bye.","start":31.598938,"end":32.338936,"sentiment":"neutral","sentiment_score":0.209686815738678}],"sentiment":"neutral","sentiment_score":0.209686815738678,"channel":0,"num_words":2,"start":31.598938,"end":32.338936},{"sentences":[{"text":"bye.","start":32.438877,"end":32.938877,"sentiment":"neutral","sentiment_score":0.09432357549667358}],"sentiment":"neutral","sentiment_score":0.09432357549667358,"channel":1,"num_words":1,"start":32.438877,"end":32.938877}]},"summary":{"result":"success","short":"The customer calls Airtel AU to reactivate their blocked account and the representative informs them that their account is blocked and they have an Australian phone number. The representative advises the customer to contact Airtel India for internet and mobile plan services and the call ends with pleasantries."},"intents":{"segments":[{"text":"So can you reactivate that thing?","start_word":23,"end_word":28,"intents":[{"intent":"Reactivate account","confidence_score":0.31200448}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22224494814872744},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.4133997559547424},{"text":"Actually, my account is blocked. I have a Indian number. So can you reactivate that thing? So can you Oh, I'm get rid so of that? sorry. You have reached a wrong phone number. This is Airtel AU. What we do is to provide Internet services and a mobile plan services Okay. to Australian phone number. You have to contact your local network, which is Airtel India. Okay. Yeah. Okay.","start_word":13,"end_word":82,"sentiment":"neutral","sentiment_score":-0.07308689504861832},{"text":"All good then. Thank you.","start_word":83,"end_word":87,"sentiment":"positive","sentiment_score":0.4579327702522278},{"text":"Thank Mhmm. Alright. you.","start_word":88,"end_word":91,"sentiment":"neutral","sentiment_score":0.26674947142601013},{"text":"Thank you.","start_word":92,"end_word":93,"sentiment":"positive","sentiment_score":0.4380623698234558},{"text":"Bye Bye bye. bye.","start_word":94,"end_word":97,"sentiment":"neutral","sentiment_score":0.18908517062664032}],"average":{"sentiment":"neutral","sentiment_score":0.06239668747474408}}}}