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Good afternoon. This is Ross from Techcom. How are you doing today? Hello?\n\nMy name is Ross calling from Techconsistent, getting back to you regarding your inquiry for speakerphone. Yep. So, Marlene, I was just checking in, like, how many units are you after? Okay. Alright.\n\nSo currently, we do have it in stock. And I noticed, like, there's one more question about pay over the phone rather than pay online. Actually, ma'am, we do have a secured payment gateway, pay online, and we do have another option, back transfer. Yep. We do have it in stock.\n\nWe have currently 58 pieces in stock. Yep. And the best price for you I can do is $2.38 x GST each. Yep. So Okay.\n\nI got you. No worries. I'll put you through and reply your email at the pricing and details. Okay? Alright, Merrill.\n\nThanks. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.16911238431930542},{"text":"Good afternoon.","start":4.7999997,"end":5.6,"sentiment":"positive","sentiment_score":0.374439537525177},{"text":"This is Ross from Techcom.","start":5.6,"end":7.04,"sentiment":"positive","sentiment_score":0.3465166211128235},{"text":"How are you doing today?","start":7.04,"end":8.26,"sentiment":"neutral","sentiment_score":0.2806941747665405},{"text":"Hello?","start":11.679999,"end":12.179999,"sentiment":"neutral","sentiment_score":0.005363991484045982}],"sentiment":"neutral","sentiment_score":0.2899578164464661,"num_words":14,"start":2.8,"end":12.179999},{"sentences":[{"text":"My name is Ross calling from Techconsistent, getting back to you regarding your inquiry for speakerphone.","start":13.405,"end":20.225,"sentiment":"neutral","sentiment_score":0.0240736958803609},{"text":"Yep.","start":24.61,"end":24.85,"sentiment":"neutral","sentiment_score":0.08539649099111557},{"text":"So, Marlene, I was just checking in, like, how many units are you after?","start":24.85,"end":28.87,"sentiment":"neutral","sentiment_score":0.026120999761457955},{"text":"Okay.","start":39.405,"end":39.905,"sentiment":"neutral","sentiment_score":0.030075009912252423},{"text":"Alright.","start":39.965,"end":40.465,"sentiment":"neutral","sentiment_score":0.0427919402718544}],"sentiment":"neutral","sentiment_score":0.02754959308852752,"num_words":33,"start":13.405,"end":40.465},{"sentences":[{"text":"So currently, we do have it in stock.","start":41.645,"end":44.045,"sentiment":"neutral","sentiment_score":0.024040995980612934},{"text":"And I noticed, like, there's one more question about pay over the phone rather than pay online.","start":44.045,"end":50.945,"sentiment":"neutral","sentiment_score":-0.033021400080007667},{"text":"Actually, ma'am, we do have a secured payment gateway, pay online, and we do have another option, back transfer.","start":64.83,"end":73.515,"sentiment":"neutral","sentiment_score":0.03838239075910104},{"text":"Yep.","start":80.295,"end":80.7,"sentiment":"neutral","sentiment_score":-0.030228029936552048},{"text":"We do have it in stock.","start":82.299995,"end":83.759995,"sentiment":"neutral","sentiment_score":0.06224222294986248}],"sentiment":"neutral","sentiment_score":0.013793233307261094,"num_words":51,"start":41.645,"end":83.759995},{"sentences":[{"text":"We have currently 58 pieces in stock.","start":84.619995,"end":87.52,"sentiment":"neutral","sentiment_score":0.04042586577790124},{"text":"Yep.","start":90.46,"end":90.96,"sentiment":"neutral","sentiment_score":0.07991024851799011},{"text":"And the best price for you I can do is $2.38 x GST each.","start":91.82,"end":95.955,"sentiment":"neutral","sentiment_score":0.0659606084227562},{"text":"Yep.","start":99.955,"end":100.455,"sentiment":"neutral","sentiment_score":0.04969195649027824},{"text":"So Okay.","start":101.235,"end":121.62,"sentiment":"neutral","sentiment_score":0.03396804630756378}],"sentiment":"neutral","sentiment_score":0.05615871503949165,"num_words":25,"start":84.619995,"end":121.62},{"sentences":[{"text":"I got you.","start":121.62,"end":122.535,"sentiment":"neutral","sentiment_score":0.0626405340929826},{"text":"No worries.","start":122.935005,"end":123.495,"sentiment":"neutral","sentiment_score":0.10780196264386177},{"text":"I'll put you through and reply your email at the pricing and details.","start":123.495,"end":128.715,"sentiment":"neutral","sentiment_score":0.10065547090310317},{"text":"Okay?","start":128.85501,"end":129.35501,"sentiment":"neutral","sentiment_score":0.06715881824493408},{"text":"Alright, Merrill.","start":133.49501,"end":134.375,"sentiment":"positive","sentiment_score":0.3551758825778961}],"sentiment":"neutral","sentiment_score":0.11855034441465423,"num_words":21,"start":121.62,"end":134.375},{"sentences":[{"text":"Thanks.","start":134.375,"end":134.875,"sentiment":"positive","sentiment_score":0.444640576839447},{"text":"Cheers.","start":135.175,"end":135.49501,"sentiment":"positive","sentiment_score":0.5230875015258789},{"text":"Bye.","start":135.49501,"end":135.99501,"sentiment":"neutral","sentiment_score":0.23712828755378723}],"sentiment":"positive","sentiment_score":0.4016187886397044,"num_words":3,"start":134.375,"end":135.99501}]}}]},{"alternatives":[{"transcript":"Good afternoon. Merrill speaking. Sorry. Who's talking? Sorry. Hi. Alright. Yes. Yep. We only want one at this stage to see if it will is gonna be fit for the purpose that we want. So we only want one at this stage. Yeah. So we're not allowed to actually pay online. So that was the question is whether an invoice could be sent to us and then I could ring and pay rather than actually paying online. Yeah. It's yeah. Okay. Yep. No. That's cool. That's fine. But you don't have them in stock anyway. Okay. Oh, okay. Okay. Okay. Yep. No worries. Are you able to flick that back to me? And I'll talk to my boss about that and, yeah, what your options are for for the payment. As I said, it's just our organization doesn't like us to pay things online like that even if it is a secure one. So that's why I was asking about, yeah, invoice and paying over the phone. No. Yep. No worries. Thank you very much for that. Thank you. 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Merrill speaking. Sorry. Who's talking? Sorry.\n\nHi. Alright. Yes. Yep. We only want one at this stage to see if it will is gonna be fit for the purpose that we want.\n\nSo we only want one at this stage. Yeah. So we're not allowed to actually pay online. So that was the question is whether an invoice could be sent to us and then I could ring and pay rather than actually paying online. Yeah.\n\nIt's yeah. Okay. Yep. No. That's cool.\n\nThat's fine. But you don't have them in stock anyway. Okay. Oh, okay. Okay.\n\nOkay. Yep. No worries. Are you able to flick that back to me? And I'll talk to my boss about that and, yeah, what your options are for for the payment.\n\nAs I said, it's just our organization doesn't like us to pay things online like that even if it is a secure one. So that's why I was asking about, yeah, invoice and paying over the phone. No. Yep. No worries.\n\nThank you very much for that. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.52,"end":2.24,"sentiment":"neutral","sentiment_score":0.2538580149412155},{"text":"Merrill speaking.","start":2.24,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.1675657033920288},{"text":"Sorry.","start":10.48,"end":10.88,"sentiment":"neutral","sentiment_score":-0.03425793722271919},{"text":"Who's 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Merrill speaking.\n\nChannel 0: Hello? Good afternoon. This is Ross from Techcom. How are you doing today?\n\nChannel 1: Sorry. Who's talking? Sorry.\n\nChannel 0: Hello? My name is Ross calling from Techconsistent, getting back to you regarding your inquiry for speakerphone.\n\nChannel 1: Hi. Alright. Yes. Yep.\n\nChannel 0: Yep. So, Marlene, I was just checking in, like, how many units are you after?\n\nChannel 1: We only want one at this stage to see if it will is gonna be fit for the purpose that we want. So we only want one at this stage.\n\nChannel 0: Okay. Alright. So currently, we do have it in stock. And I noticed, like, there's one more question about pay over the phone rather than pay online.\n\nChannel 1: Yeah. So we're not allowed to actually pay online. So that was the question is whether an invoice could be sent to us and then I could ring and pay rather than actually paying online.\n\nChannel 0: Actually, ma'am, we do have a secured payment gateway, pay\n\nChannel 1: Yeah.\n\nChannel 0: online,\n\nChannel 1: It's\n\nChannel 0: and we do have another option, back transfer.\n\nChannel 1: yeah. Okay. Yep. No. That's cool.\n\nThat's fine. But you don't have them in\n\nChannel 0: Yep.\n\nChannel 1: stock anyway. Okay.\n\nChannel 0: We do have it in stock. We have currently 58 pieces in stock.\n\nChannel 1: Oh, okay.\n\nChannel 0: Yep. And the best price for you\n\nChannel 1: Okay.\n\nChannel 0: I can\n\nChannel 1: Okay.\n\nChannel 0: do is\n\nChannel 1: Yep.\n\nChannel 0: $2.38 x GST each.\n\nChannel 1: No worries.\n\nChannel 0: Yep.\n\nChannel 1: Are you able to flick\n\nChannel 0: So\n\nChannel 1: that back to me? And I'll talk to my boss about that and, yeah, what your options are for for the payment. As I said, it's just our organization doesn't like us to pay things online like that even if it is a secure one. So that's why I was asking about, yeah, invoice and paying over the phone.\n\nChannel 0: Okay. I got you. No worries. I'll put you through and reply your email at the pricing and details. Okay?\n\nChannel 1: No. Yep. No worries. Thank you very much for that.\n\nChannel 0: Alright, Merrill. Thanks.\n\nChannel 1: Thank\n\nChannel 0: Cheers.\n\nChannel 1: you.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.52,"end":2.24,"sentiment":"neutral","sentiment_score":0.2538580149412155},{"text":"Merrill speaking.","start":2.24,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.1675657033920288}],"sentiment":"neutral","sentiment_score":0.21071185916662216,"channel":1,"num_words":4,"start":1.52,"end":3.1399999},{"sentences":[{"text":"Hello?","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.16911238431930542},{"text":"Good afternoon.","start":4.7999997,"end":5.6,"sentiment":"positive","sentiment_score":0.374439537525177},{"text":"This is Ross from Techcom.","start":5.6,"end":7.04,"sentiment":"positive","sentiment_score":0.3465166211128235},{"text":"How are you doing 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me?","start":101.384995,"end":102.024994,"sentiment":"neutral","sentiment_score":0.027295826002955437},{"text":"And I'll talk to my boss about that and, yeah, what your options are for for the payment.","start":102.024994,"end":107.865,"sentiment":"neutral","sentiment_score":0.017777279743717775},{"text":"As I said, it's just our organization doesn't like us to pay things online like that even if it is a secure one.","start":107.865,"end":115.52,"sentiment":"neutral","sentiment_score":-0.02985362336039543},{"text":"So that's why I was asking about, yeah, invoice and paying over the phone.","start":115.659996,"end":119.36,"sentiment":"neutral","sentiment_score":-0.006382734248680728}],"sentiment":"neutral","sentiment_score":-0.005878258938506498,"channel":1,"num_words":59,"start":101.384995,"end":119.36},{"sentences":[{"text":"Okay.","start":121.22,"end":121.62,"sentiment":"neutral","sentiment_score":0.04526267200708389},{"text":"I got you.","start":121.62,"end":122.535,"sentiment":"neutral","sentiment_score":0.0626405340929826},{"text":"No worries.","start":122.935005,"end":123.495,"sentiment":"neutral","sentiment_score":0.10780196264386177},{"text":"I'll put you through and reply your email at the pricing and details.","start":123.495,"end":128.715,"sentiment":"neutral","sentiment_score":0.10065547090310317},{"text":"Okay?","start":128.85501,"end":129.35501,"sentiment":"neutral","sentiment_score":0.06715881824493408}],"sentiment":"neutral","sentiment_score":0.09122340697795153,"channel":0,"num_words":20,"start":121.22,"end":129.35501},{"sentences":[{"text":"No.","start":129.405,"end":129.905,"sentiment":"neutral","sentiment_score":0.06422669440507889},{"text":"Yep.","start":129.965,"end":130.285,"sentiment":"neutral","sentiment_score":0.08497332036495209},{"text":"No worries.","start":130.285,"end":130.925,"sentiment":"neutral","sentiment_score":0.1554437056183815},{"text":"Thank you very much for that.","start":130.925,"end":132.465,"sentiment":"positive","sentiment_score":0.5292540788650513}],"sentiment":"positive","sentiment_score":0.36356118991971015,"channel":1,"num_words":10,"start":129.405,"end":132.465},{"sentences":[{"text":"Alright, Merrill.","start":133.49501,"end":134.375,"sentiment":"positive","sentiment_score":0.3551758825778961},{"text":"Thanks.","start":134.375,"end":134.875,"sentiment":"positive","sentiment_score":0.444640576839447}],"sentiment":"positive","sentiment_score":0.3849974473317464,"channel":0,"num_words":3,"start":133.49501,"end":134.875},{"sentences":[{"text":"Thank","start":135.085,"end":135.405,"sentiment":"positive","sentiment_score":0.5779198408126831}],"sentiment":"positive","sentiment_score":0.5779198408126831,"channel":1,"num_words":1,"start":135.085,"end":135.405},{"sentences":[{"text":"Cheers.","start":135.175,"end":135.49501,"sentiment":"positive","sentiment_score":0.5230875015258789}],"sentiment":"positive","sentiment_score":0.5230875015258789,"channel":0,"num_words":1,"start":135.175,"end":135.49501},{"sentences":[{"text":"you.","start":135.405,"end":135.905,"sentiment":"positive","sentiment_score":0.3688763976097107}],"sentiment":"positive","sentiment_score":0.3688763976097107,"channel":1,"num_words":1,"start":135.405,"end":135.905},{"sentences":[{"text":"Bye.","start":135.49501,"end":135.99501,"sentiment":"neutral","sentiment_score":0.23712828755378723}],"sentiment":"neutral","sentiment_score":0.23712828755378723,"channel":0,"num_words":1,"start":135.49501,"end":135.99501},{"sentences":[{"text":"Bye.","start":136.125,"end":136.625,"sentiment":"neutral","sentiment_score":0.11791291832923888}],"sentiment":"neutral","sentiment_score":0.11791291832923888,"channel":1,"num_words":1,"start":136.125,"end":136.625}]},"summary":{"result":"success","short":"A representative from Techcom named Ross calls a customer named Marlene to inquire about a speakerphone. Ross informs Marlene that they only want one at this stage and that they have a secure payment gateway available. He also explains that they cannot pay online and offers to send an invoice to Marlene's email."},"intents":{"segments":[{"text":"So, Marlene, I was just checking in, like, how many units are you after?","start_word":43,"end_word":56,"intents":[{"intent":"Check availability","confidence_score":0.07216558},{"intent":"Provide information","confidence_score":0.010521759}]},{"text":"So currently, we do have it in stock. And I noticed, like, there's one more question about pay over the phone rather than pay online. Yeah.","start_word":89,"end_word":114,"intents":[{"intent":"Inquire about payment options","confidence_score":0.3607016}]},{"text":"do is Yep. $2.38 x GST each. No worries.","start_word":214,"end_word":222,"intents":[{"intent":"Request price information","confidence_score":0.0071599814}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Merrill speaking. Hello?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.19296398758888245},{"text":"Good afternoon. This is Ross from Techcom.","start_word":5,"end_word":11,"sentiment":"positive","sentiment_score":0.3443413972854614},{"text":"How are you doing today? Sorry. Who's talking? Sorry. Hello? My name is Ross calling from Techconsistent, getting back to you regarding your inquiry for speakerphone. Hi. Alright. Yes. Yep. Yep. So, Marlene, I was just checking in, like, how many units are you after? We only want one at this stage to see if it will is gonna be fit for the purpose that we want. So we only want one at this stage. Okay. Alright. So currently, we do have it in stock. And I noticed, like, there's one more question about pay over the phone rather than pay online. Yeah. So we're not allowed to actually pay online. So that was the question is whether an invoice could be sent to us and then I could ring and pay rather than actually paying online. Actually, ma'am, we do have a secured payment gateway, pay Yeah. online, It's and we do have another option, back transfer. yeah. Okay. Yep. No. That's cool. That's fine. But you don't have them Yep. in stock anyway. Okay. We do have it in stock. We have currently 58 pieces in stock. Oh, okay. Yep. And the best price for you Okay. I can Okay. do is Yep. $2.38 x GST each. No worries. Yep. Are you able to flick So that back to me? And I'll talk to my boss about that and, yeah, what your options are for for the payment. As I said, it's just our organization doesn't like us to pay things online like that even if it is a secure one. So that's why I was asking about, yeah, invoice and paying over the phone. Okay. I got you. No worries. I'll put you through and reply your email at the pricing and details. Okay? No. Yep. No worries.","start_word":12,"end_word":312,"sentiment":"neutral","sentiment_score":0.02101978100836277},{"text":"Thank you very much for that. Alright, Merrill. Thanks. Thank Cheers. you.","start_word":313,"end_word":324,"sentiment":"positive","sentiment_score":0.4572561979293823},{"text":"Bye. Bye.","start_word":325,"end_word":326,"sentiment":"neutral","sentiment_score":0.19697992503643036}],"average":{"sentiment":"neutral","sentiment_score":0.05279402005470405}}}}