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Thank you so much. Just give me a minute or two. Let me just go over to your account. Okay? Bear with me. Thank you for holding, James. So I could see in here that your contract will end on the twenty first. So, technically, if you would like to cancel it today, the cancellation fee should be applied on your account. So if I can confirm, what is your preferred date to cancel your service, and what is the reason you would like to cancel? Mhmm. Oh, okay. Got it. And then to fully close your account, James, since you are requesting to cancel it today and it's still within the contract period, the cancellation fee of $132 should be settled. You will receive the invoice shortly to your email address, and this should be settled to fully close your account and avoid transferring to collection. Because I could see in here that your contract supposed to end by the twenty first. Yes. The May 21. Or I could suggest we can consider this as your thirty days notice. And then instead of you paying the cancellation fee, you can fulfill the contract until the twenty first. In that way, what you need to pay is your last invoice for May instead of you paying $132 because it will be and on yeah. It's it's cheaper. What you need to pay is for your May invoice, $79.95. That's it. And then we can cancel it. Let me check here. We can cancel it one moment. Okay? I'm going over here. I'm sorry. It's kinda slow. Thank you. So we can cancel it on the said that twenty first. In that way, it could put on the system that you fulfill the contract, and then I can accept this short thirty days notice. That way alright. Sure. So you will be receiving the last invoice on May 1, and then I can cancel your service on the twenty first once the contract has been fulfilled. And then we'll be sending you a email confirmation. Okay? That's much cheaper for you. Yes. That's correct. And then we can take care of the fully canceling your account and the services. Alright. Thank you, James, for calling, and you do have a great day. 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Good afternoon. Thank you so much for calling your account. How may I help you today? Oh, let me just go ahead and pull out your account here.\n\nWhat is your full name and your date of birth? Okay. Thank you so much. Just give me a minute or two. Let me just go over to your account.\n\nOkay? Bear with me. Thank you for holding, James. So I could see in here that your contract will end on the twenty first. So, technically, if you would like to cancel it today, the cancellation fee should be applied on your account.\n\nSo if I can confirm, what is your preferred date to cancel your service, and what is the reason you would like to cancel? Mhmm. Oh, okay. Got it. And then to fully close your account, James, since you are requesting to cancel it today and it's still within the contract period, the cancellation fee of $132 should be settled.\n\nYou will receive the invoice shortly to your email address, and this should be settled to fully close your account and avoid transferring to collection. Because I could see in here that your contract supposed to end by the twenty first. Yes. The May 21. Or I could suggest we can consider this as your thirty days notice.\n\nAnd then instead of you paying the cancellation fee, you can fulfill the contract until the twenty first. In that way, what you need to pay is your last invoice for May instead of you paying $132 because it will be and on yeah. It's it's cheaper. What you need to pay is for your May invoice, $79.95. That's it.\n\nAnd then we can cancel it. Let me check here. We can cancel it one moment. Okay? I'm going over here.\n\nI'm sorry. It's kinda slow. Thank you. So we can cancel it on the said that twenty first. In that way, it could put on the system that you fulfill the contract, and then I can accept this short thirty days notice.\n\nThat way alright. Sure. So you will be receiving the last invoice on May 1, and then I can cancel your service on the twenty first once the contract has been fulfilled. And then we'll be sending you a email confirmation. Okay?\n\nThat's much cheaper for you. Yes. That's correct. And then we can take care of the fully canceling your account and the services. Alright.\n\nThank you, James, for calling, and you do have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.25575119256973267},{"text":"Good afternoon.","start":1.04,"end":1.76,"sentiment":"positive","sentiment_score":0.438615083694458},{"text":"Thank you so much for calling your account.","start":1.76,"end":3.86,"sentiment":"positive","sentiment_score":0.6881155744194984},{"text":"How may I help you today?","start":3.9199998,"end":5.22,"sentiment":"positive","sentiment_score":0.5729789833227793},{"text":"Oh, let me just go ahead and pull out your account here.","start":11.36,"end":14.259999,"sentiment":"neutral","sentiment_score":0.0003027513933678468}],"sentiment":"positive","sentiment_score":0.34756596110247334,"num_words":29,"start":0.71999997,"end":14.259999},{"sentences":[{"text":"What is your full name and your date of 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you fulfill the contract, and then I can accept this short thirty days notice.","start":235.24501,"end":242.38501,"sentiment":"neutral","sentiment_score":0.0650946965130667}],"sentiment":"neutral","sentiment_score":0.025730470284110026,"num_words":42,"start":225.63,"end":242.38501},{"sentences":[{"text":"That way alright.","start":243.405,"end":245.66501,"sentiment":"neutral","sentiment_score":0.22454512119293213},{"text":"Sure.","start":245.725,"end":246.225,"sentiment":"neutral","sentiment_score":0.19568780064582825},{"text":"So you will be receiving the last invoice on May 1, and then I can cancel your service on the twenty first once the contract has been fulfilled.","start":246.365,"end":257.01,"sentiment":"neutral","sentiment_score":0.11640688856797558},{"text":"And then we'll be sending you a email 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there. This is James. I'd like to cancel my Airtel subscription. Yep. Full name, James Duong.\n\nDate of birth, 09/06/1993. Yes. I swapped providers just because the connection is very unstable, and I'm already using the new connection. So you can cancel immediately because I'm not using it at all at the moment. May 21?\n\nYes. It'll be cheaper that way. Right? Okay. Let's do that.\n\nI'm sorry. Yeah. Whatever is super. That's fine. Okay.\n\nYeah. That sounds good. So all I have to do is just pay the invoice on the May 1. That's all? Okay.\n\nOkay. Yeah. That sounds good. Thank you. Thank you.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":6.08,"end":6.72,"sentiment":"neutral","sentiment_score":-0.01900125853717327},{"text":"This is James.","start":6.72,"end":7.3599997,"sentiment":"neutral","sentiment_score":-0.022502030556400616},{"text":"I'd like to cancel my Airtel subscription.","start":7.3599997,"end":9.62,"sentiment":"neutral","sentiment_score":-0.13039286753961019},{"text":"Yep.","start":18.615,"end":19.095001,"sentiment":"neutral","sentiment_score":0.011902394704520702},{"text":"Full name, James Duong.","start":19.095001,"end":20.475,"sentiment":"neutral","sentiment_score":0.009795960038900375}],"sentiment":"neutral","sentiment_score":-0.05689249686239397,"num_words":17,"start":6.08,"end":20.475},{"sentences":[{"text":"Date of birth, 09/06/1993.","start":20.935001,"end":23.355,"sentiment":"neutral","sentiment_score":0.009658180875703692},{"text":"Yes.","start":128.705,"end":129.02501,"sentiment":"neutral","sentiment_score":-0.07063104957342148},{"text":"I swapped providers just because the connection is very unstable, and I'm already using the new connection.","start":129.02501,"end":135.185,"sentiment":"neutral","sentiment_score":-0.3296557244132547},{"text":"So you can cancel immediately because I'm not using it at all at the moment.","start":135.185,"end":138.325,"sentiment":"negative","sentiment_score":-0.34783949156602223},{"text":"May 21?","start":174.87001,"end":176.17001,"sentiment":"neutral","sentiment_score":-0.002211472950875759}],"sentiment":"neutral","sentiment_score":-0.27841438360225695,"num_words":39,"start":20.935001,"end":176.17001},{"sentences":[{"text":"Yes.","start":203.42,"end":203.66,"sentiment":"neutral","sentiment_score":0.18390269577503204},{"text":"It'll be cheaper that way.","start":203.66,"end":204.86,"sentiment":"neutral","sentiment_score":0.2565401911735535},{"text":"Right?","start":204.86,"end":205.36,"sentiment":"neutral","sentiment_score":0.07886703312397003},{"text":"Okay.","start":208.06,"end":208.46,"sentiment":"neutral","sentiment_score":0.040923018008470535},{"text":"Let's do that.","start":208.46,"end":209.44,"sentiment":"neutral","sentiment_score":0.01992966855565707}],"sentiment":"neutral","sentiment_score":0.14965297349474646,"num_words":11,"start":203.42,"end":209.44},{"sentences":[{"text":"I'm sorry.","start":228.15,"end":228.73,"sentiment":"neutral","sentiment_score":-0.16995350271463394},{"text":"Yeah.","start":243.315,"end":243.555,"sentiment":"neutral","sentiment_score":0.1256239414215088},{"text":"Whatever is super.","start":243.555,"end":244.535,"sentiment":"positive","sentiment_score":0.3514418601989746},{"text":"That's fine.","start":244.595,"end":245.415,"sentiment":"neutral","sentiment_score":0.3296278864145279},{"text":"Okay.","start":261.92,"end":262.42,"sentiment":"neutral","sentiment_score":0.14136281609535217}],"sentiment":"neutral","sentiment_score":0.18229567839039695,"num_words":9,"start":228.15,"end":262.42},{"sentences":[{"text":"Yeah.","start":263.44,"end":263.76,"sentiment":"neutral","sentiment_score":0.22567078471183777},{"text":"That sounds good.","start":263.76,"end":264.24,"sentiment":"positive","sentiment_score":0.39764901002248126},{"text":"So all I have to do is just pay the invoice on the May 1.","start":264.24,"end":266.96,"sentiment":"neutral","sentiment_score":0.10326640456914901},{"text":"That's all?","start":266.96,"end":267.78,"sentiment":"neutral","sentiment_score":0.07427363842725754},{"text":"Okay.","start":270.155,"end":270.655,"sentiment":"neutral","sentiment_score":0.07110156118869781}],"sentiment":"neutral","sentiment_score":0.14487557824362407,"num_words":22,"start":263.44,"end":270.655},{"sentences":[{"text":"Okay.","start":276.475,"end":276.795,"sentiment":"neutral","sentiment_score":0.16102442145347595},{"text":"Yeah.","start":276.795,"end":277.035,"sentiment":"neutral","sentiment_score":0.23547928035259247},{"text":"That sounds good.","start":277.035,"end":277.755,"sentiment":"positive","sentiment_score":0.4226135313510895},{"text":"Thank you.","start":277.755,"end":278.575,"sentiment":"positive","sentiment_score":0.4998789429664612},{"text":"Thank you.","start":280.3589,"end":281.17886,"sentiment":"positive","sentiment_score":0.6288092732429504}],"sentiment":"positive","sentiment_score":0.43574674758646226,"num_words":9,"start":276.475,"end":281.17886},{"sentences":[{"text":"You too.","start":282.59888,"end":283.15887,"sentiment":"neutral","sentiment_score":0.1725345477461815},{"text":"Bye.","start":283.15887,"end":283.65887,"sentiment":"neutral","sentiment_score":-0.07808764278888702}],"sentiment":"neutral","sentiment_score":0.08899381756782532,"num_words":3,"start":282.59888,"end":283.65887}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi there. This is James. I'd like to cancel my Airtel subscription.\n\nChannel 0: Oh, let me just go ahead and pull out your account here. What is your full name and your date of birth?\n\nChannel 1: Yep. Full name, James Duong. Date of birth, 09/06/1993.\n\nChannel 0: Okay. Thank you so much. Just give me a minute or two. Let me just go over to your account. Okay?\n\nBear with me. Thank you for holding, James. So I could see in here that your contract will end on the twenty first. So, technically, if you would like to cancel it today, the cancellation fee should be applied on your account. So if I can confirm, what is your preferred date to cancel your service, and what is the reason you would like to cancel?\n\nChannel 1: Yes. I swapped providers just because the connection is very unstable,\n\nChannel 0: Mhmm.\n\nChannel 1: and I'm already using the new connection. So you can cancel immediately because I'm not using it at all at the moment.\n\nChannel 0: Oh, okay. Got it. And then to fully close your account, James, since you are requesting to cancel it today and it's still within the contract period, the cancellation fee of $132 should be settled. You will receive the invoice shortly to your email address, and this should be settled to fully close your account and avoid transferring to collection. Because I could see in here that your contract supposed to end by the twenty first.\n\nChannel 1: May 21?\n\nChannel 0: Yes. The May 21. Or I could suggest we can consider this as your thirty days notice. And then instead of you paying the cancellation fee, you can fulfill the contract until the twenty first. In that way, what you need to pay is your last invoice for May instead of you paying $132 because\n\nChannel 1: Yes. It'll\n\nChannel 0: it will\n\nChannel 1: be cheaper\n\nChannel 0: be\n\nChannel 1: that\n\nChannel 0: and\n\nChannel 1: way.\n\nChannel 0: on\n\nChannel 1: Right?\n\nChannel 0: yeah. It's it's cheaper. What\n\nChannel 1: Okay.\n\nChannel 0: you need\n\nChannel 1: Let's\n\nChannel 0: to pay\n\nChannel 1: do\n\nChannel 0: is\n\nChannel 1: that.\n\nChannel 0: for your May invoice, $79.95. That's it. And then we can cancel it. Let me check here. We can cancel it one moment.\n\nOkay? I'm going over here. I'm sorry. It's kinda slow.\n\nChannel 1: I'm sorry.\n\nChannel 0: Thank you. So we can cancel it on the said that twenty first. In that way, it could put on the system that you fulfill the contract, and then I can accept this short thirty days notice.\n\nChannel 1: Yeah.\n\nChannel 0: That\n\nChannel 1: Whatever\n\nChannel 0: way\n\nChannel 1: is super. That's fine.\n\nChannel 0: alright. Sure. So you will be receiving the last invoice on May 1, and then I can cancel your service on the twenty first once the contract has been fulfilled. And then we'll be sending you a email confirmation. Okay?\n\nThat's much\n\nChannel 1: Okay.\n\nChannel 0: cheaper for you.\n\nChannel 1: Yeah. That sounds good. So all I have to do is just pay the invoice on the May 1. That's all?\n\nChannel 0: Yes. That's correct. And then we can\n\nChannel 1: Okay.\n\nChannel 0: take care of the fully canceling your account and the services.\n\nChannel 1: Okay. Yeah. That sounds good. Thank you.\n\nChannel 0: Alright. Thank you, James, for calling,\n\nChannel 1: Thank\n\nChannel 0: and\n\nChannel 1: you.\n\nChannel 0: you do have a great day. Bye\n\nChannel 1: You\n\nChannel 0: bye.\n\nChannel 1: too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.25575119256973267},{"text":"Good afternoon.","start":1.04,"end":1.76,"sentiment":"positive","sentiment_score":0.438615083694458},{"text":"Thank you so much for calling your account.","start":1.76,"end":3.86,"sentiment":"positive","sentiment_score":0.6881155744194984},{"text":"How may I help you today?","start":3.9199998,"end":5.22,"sentiment":"positive","sentiment_score":0.5729789833227793}],"sentiment":"positive","sentiment_score":0.5926929326618419,"channel":0,"num_words":17,"start":0.71999997,"end":5.22},{"sentences":[{"text":"Hi there.","start":6.08,"end":6.72,"sentiment":"neutral","sentiment_score":-0.01900125853717327},{"text":"This is James.","start":6.72,"end":7.3599997,"sentiment":"neutral","sentiment_score":-0.022502030556400616},{"text":"I'd like to cancel my Airtel 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me.","start":30.58,"end":31.48,"sentiment":"neutral","sentiment_score":0.03498479351401329},{"text":"Thank you for holding, James.","start":105.915,"end":107.354996,"sentiment":"neutral","sentiment_score":0.26623268723487853},{"text":"So I could see in here that your contract will end on the twenty first.","start":107.354996,"end":113.159996,"sentiment":"neutral","sentiment_score":0.15284140159686407},{"text":"So, technically, if you would like to cancel it today, the cancellation fee should be applied on your account.","start":113.619995,"end":120.34,"sentiment":"neutral","sentiment_score":0.043921356334498056},{"text":"So if I can confirm, what is your preferred date to cancel your service, and what is the reason you would like to 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should be settled to fully close your account and avoid transferring to collection.","start":154.105,"end":164.36499,"sentiment":"neutral","sentiment_score":0.09859388470649719},{"text":"Because I could see in here that your contract supposed to end by the twenty first.","start":165.2,"end":172.26,"sentiment":"neutral","sentiment_score":-0.024446620605885983}],"sentiment":"neutral","sentiment_score":0.023815391193095007,"channel":0,"num_words":76,"start":138.92,"end":172.26},{"sentences":[{"text":"May 21?","start":174.87001,"end":176.17001,"sentiment":"neutral","sentiment_score":-0.002211472950875759}],"sentiment":"neutral","sentiment_score":-0.002211472950875759,"channel":1,"num_words":2,"start":174.87001,"end":176.17001},{"sentences":[{"text":"Yes.","start":176.56,"end":177.06,"sentiment":"neutral","sentiment_score":0.01666535809636116},{"text":"The May 21.","start":177.2,"end":179.06,"sentiment":"neutral","sentiment_score":-0.019087015961607296},{"text":"Or I could suggest we can 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correct.","start":268.435,"end":269.175,"sentiment":"neutral","sentiment_score":0.1468006893992424},{"text":"And then we can","start":269.47498,"end":270.455,"sentiment":"neutral","sentiment_score":0.09685778431594372}],"sentiment":"neutral","sentiment_score":0.11413778683968953,"channel":0,"num_words":7,"start":268.03497,"end":270.455},{"sentences":[{"text":"Okay.","start":270.155,"end":270.655,"sentiment":"neutral","sentiment_score":0.07110156118869781}],"sentiment":"neutral","sentiment_score":0.07110156118869781,"channel":1,"num_words":1,"start":270.155,"end":270.655},{"sentences":[{"text":"take care of the fully canceling your account and the services.","start":270.51498,"end":275.335,"sentiment":"neutral","sentiment_score":0.029237135228785602}],"sentiment":"neutral","sentiment_score":0.029237135228785602,"channel":0,"num_words":11,"start":270.51498,"end":275.335},{"sentences":[{"text":"Okay.","start":276.475,"end":276.795,"sentiment":"neutral","sentiment_score":0.16102442145347595},{"text":"Yeah.","start":276.795,"end":277.035,"sentiment":"neutral","sentiment_score":0.23547928035259247},{"text":"That sounds good.","start":277.035,"end":277.755,"sentiment":"positive","sentiment_score":0.4226135313510895},{"text":"Thank you.","start":277.755,"end":278.575,"sentiment":"positive","sentiment_score":0.4998789429664612}],"sentiment":"positive","sentiment_score":0.38058602597032276,"channel":1,"num_words":7,"start":276.475,"end":278.575},{"sentences":[{"text":"Alright.","start":278.49893,"end":278.89893,"sentiment":"positive","sentiment_score":0.35945218801498413},{"text":"Thank you, James, for calling,","start":278.89893,"end":280.57892,"sentiment":"positive","sentiment_score":0.5292934358119965}],"sentiment":"positive","sentiment_score":0.5009865611791611,"channel":0,"num_words":6,"start":278.49893,"end":280.57892},{"sentences":[{"text":"Thank","start":280.3589,"end":280.67886,"sentiment":"positive","sentiment_score":0.6201931238174438}],"sentiment":"positive","sentiment_score":0.6201931238174438,"channel":1,"num_words":1,"start":280.3589,"end":280.67886},{"sentences":[{"text":"and","start":280.57892,"end":280.81894,"sentiment":"positive","sentiment_score":0.6409481167793274}],"sentiment":"positive","sentiment_score":0.6409481167793274,"channel":0,"num_words":1,"start":280.57892,"end":280.81894},{"sentences":[{"text":"you.","start":280.67886,"end":281.17886,"sentiment":"positive","sentiment_score":0.637425422668457}],"sentiment":"positive","sentiment_score":0.637425422668457,"channel":1,"num_words":1,"start":280.67886,"end":281.17886},{"sentences":[{"text":"you do have a great day.","start":280.81894,"end":282.27893,"sentiment":"positive","sentiment_score":0.6708575089772543},{"text":"Bye","start":282.49893,"end":282.73892,"sentiment":"neutral","sentiment_score":0.24709898233413696}],"sentiment":"positive","sentiment_score":0.6103205765996661,"channel":0,"num_words":7,"start":280.81894,"end":282.73892},{"sentences":[{"text":"You","start":282.59888,"end":282.83887,"sentiment":"neutral","sentiment_score":0.25948789715766907}],"sentiment":"neutral","sentiment_score":0.25948789715766907,"channel":1,"num_words":1,"start":282.59888,"end":282.83887},{"sentences":[{"text":"bye.","start":282.73892,"end":283.23892,"sentiment":"neutral","sentiment_score":0.2136287093162537}],"sentiment":"neutral","sentiment_score":0.2136287093162537,"channel":0,"num_words":1,"start":282.73892,"end":283.23892},{"sentences":[{"text":"too.","start":282.83887,"end":283.15887,"sentiment":"neutral","sentiment_score":0.08558119833469391},{"text":"Bye.","start":283.15887,"end":283.65887,"sentiment":"neutral","sentiment_score":-0.07808764278888702}],"sentiment":"neutral","sentiment_score":0.0037467777729034424,"channel":1,"num_words":2,"start":282.83887,"end":283.65887}]},"summary":{"result":"success","short":"The customer, James, wants to cancel his Airtel subscription and the agent, named James Duong, assists him in canceling the subscription and provides him with the cancellation fee and payment details. The agent explains that the cancellation fee is only applied to the subscription until the contract is over, and offers to cancel the subscription and provide a short 30-day notice. The customer agrees to pay the cancellation fee and the agent confirms the details before ending the call."},"intents":{"segments":[{"text":"Hi there. This is James. I'd like to cancel my Airtel subscription.","start_word":17,"end_word":28,"intents":[{"intent":"Cancel airtel subscription","confidence_score":0.20830254}]},{"text":"Thank you for holding, James. So I could see in here that your contract will end on the twenty first. So, technically, if you would like to cancel it today, the cancellation fee should be applied on your account.","start_word":84,"end_word":122,"intents":[{"intent":"Apply cancellation fee","confidence_score":0.5022801}]},{"text":"And then to fully close your account, James, since you are requesting to cancel it today and it's still within the contract period, the cancellation fee of $132 should be settled. You will receive the invoice shortly to your email address, and this should be settled to fully close your account and avoid transferring to collection.","start_word":185,"end_word":240,"intents":[{"intent":"Close account","confidence_score":0.6393586}]},{"text":"You will receive the invoice shortly to your email address, and this should be settled to fully close your account and avoid transferring to collection.","start_word":216,"end_word":240,"intents":[{"intent":"Receive invoice","confidence_score":0.4495573}]},{"text":"We can cancel it one moment. Okay? I'm going over here. I'm sorry. It's kinda slow. I'm sorry. Thank you. So we can cancel it on the said that twenty first. In that way, it could put on the system that you fulfill the contract, and then I can accept this short thirty days notice. Yeah.","start_word":357,"end_word":412,"intents":[{"intent":"Cancel service on may 1st","confidence_score":0.012174269}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.25575119256973267},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6025760769844055},{"text":"Hi there. This is James. I'd like to cancel my Airtel subscription. Oh, let me just go ahead and pull out your account here. What is your full name and your date of birth? Yep. Full name, James Duong. Date of birth, 09/06/1993. Okay.","start_word":17,"end_word":60,"sentiment":"neutral","sentiment_score":-0.01551058515906334},{"text":"Thank you so much.","start_word":61,"end_word":64,"sentiment":"positive","sentiment_score":0.46513089537620544},{"text":"Just give me a minute or two. Let me just go over to your account. Okay? Bear with me. Thank you for holding, James. So I could see in here that your contract will end on the twenty first. So, technically, if you would like to cancel it today, the cancellation fee should be applied on your account. So if I can confirm, what is your preferred date to cancel your service, and what is the reason you would like to cancel? Yes. I swapped providers just because the connection is very unstable, Mhmm.","start_word":65,"end_word":158,"sentiment":"neutral","sentiment_score":0.03785133734345436},{"text":"and I'm already using the new connection. So you can cancel immediately because I'm not using it at all at the moment.","start_word":159,"end_word":180,"sentiment":"negative","sentiment_score":-0.3440711200237274},{"text":"Oh, okay. Got it. And then to fully close your account, James, since you are requesting to cancel it today and it's still within the contract period, the cancellation fee of $132 should be settled. You will receive the invoice shortly to your email address, and this should be settled to fully close your account and avoid transferring to collection. Because I could see in here that your contract supposed to end by the twenty first. May 21? Yes. The May 21. Or I could suggest we can consider this as your thirty days notice. And then instead of you paying the cancellation fee, you can fulfill the contract until the twenty first. In that way, what you need to pay is your last invoice for May instead of you paying $132 because Yes. It'll it will be cheaper be that and way. on Right? yeah. It's it's cheaper. What Okay. you need Let's to pay do is that. for your May invoice, $79.95. That's it. And then we can cancel it. Let me check here. We can cancel it one moment. Okay? I'm going over here. I'm sorry. It's kinda slow. I'm sorry. Thank you. So we can cancel it on the said that twenty first. In that way, it could put on the system that you fulfill the contract, and then I can accept this short thirty days notice. Yeah. That Whatever way is super. That's fine. alright. Sure. So you will be receiving the last invoice on May 1, and then I can cancel your service on the twenty first once the contract has been fulfilled. And then we'll be sending you a email confirmation. Okay? That's much Okay. cheaper for you. Yeah.","start_word":181,"end_word":466,"sentiment":"neutral","sentiment_score":0.055318910661120935},{"text":"That sounds good.","start_word":467,"end_word":469,"sentiment":"positive","sentiment_score":0.38725489377975464},{"text":"So all I have to do is just pay the invoice on the May 1. That's all? Yes. That's correct. And then we can Okay. take care of the fully canceling your account and the services. Okay. Yeah.","start_word":470,"end_word":507,"sentiment":"neutral","sentiment_score":0.0906827747821808},{"text":"That sounds good. Thank you. Alright. Thank you, James, for calling, Thank and you. you do have a great day.","start_word":508,"end_word":527,"sentiment":"positive","sentiment_score":0.5410019159317017},{"text":"Bye You bye. too. Bye.","start_word":528,"end_word":532,"sentiment":"neutral","sentiment_score":0.1919150561094284}],"average":{"sentiment":"neutral","sentiment_score":0.07611276886679909}}}}