{"metadata":{"transaction_key":"deprecated","request_id":"cc744392-1159-4fa9-8005-7b0382459d33","sha256":"df930978a60c5ae7ca11a5d9bde869308c61be65237bc0ba03de6991eb29fa75","created":"2026-03-24T06:00:45.361Z","duration":544.96796,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1513,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1717,"output_tokens":1721},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1717,"output_tokens":125}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon, Airtel. Yes. What's wrong with the Internet? Mhmm. Can I have your can I have the first name of the account holder? Sorry. B o. Yep. Okay. And what seems to be the problem? What it just like it turns on and off, does it? Hello? No. You can't I can't hear you properly. Hello? Hello? Okay. So you're saying that the Internet taps on and off. Does it? When did this start to happen? Oh, okay. Hang on a sec. Yep. Oh, that's not good. Everything everything alright? That's that's not good. Hang on a second. Thanks. Alright. Got that one. Alright. I just wanna see if this is a network issue or an issue from Airtel. Hang on a sec. Thanks. Okay. So your plan is 25 Mbps, which is depending on how many on how many devices. You can use up to three devices on that one. Anything over three devices, you might get lagging or or cutouts and stuff like that. You know, let me just try this for you. Yeah. You know what? They say better a loan than with bad company. That's how it's better to be a land than with bad company. Haven't you heard of that before? Alright. So your unit 18032 Sandstone Prism At Poirier Park? Let me just check your status here. 1808. Yeah. Okay. So we've got so on the wall, you got a black box there, right, that's going on to the wall. That black box is connected to your router. Right? Now the no. No. What's connected on the wall is an NTD box. It's in the network terminal device. And then from that back box or the net NTD box, there's a cable that goes from that to your router or to your modem router. It's called a okay. Now the top the model of that router, do you know what model it is? Is it a TP Link or a no. No. Your router, the modem. Okay. Which yeah. I know. Well, we got a lot of them. Which one is it? Is it a everyone or a k d seven or sorry? Oh, yeah. Yeah. Every okay. That's the a x 3,000. Alright. So that's the a x 3,000 Wi Fi six. So that so that wouldn't be a problem. I've just checked. Can you just check your service now? Yeah. What do you use? A laptop or a PC or how do you use it? Alright. So what I want you to do with the Windows laptop, can you open up your Chrome browser? What do you use? Edge? Okay. That's alright. Well, if you can open up your Microsoft Edge, and on your Microsoft Edge, you go to the URL. And what I'll do is I'm gonna actually, I'm gonna text you with the the twenty four hour number. Okay. Hang on a sec. 0416806277. I just made the phone ring once, and I'm just gonna send you a text. It says 277277. Okay. I just sent you a text that says, hello? No. No. What I want you to do, I will open up your Google your Microsoft Edge. Okay. And in the URL at the top, I want you to write down speedtest,1word,..net. I'll text it to you. Okay? Okay. You'll see it there. It just come up on your screen. Do you see it? Okay. Just speedtest.net on the URL, and then click enter, and then run a speed test or two of them, and just send me a photo of them, please. Now continue. Yeah. Because Google Chrome call out. Problem is with Microsoft Edge, it's got some well malware in it. The I mean, I always use Google Chrome. That's the safe the safest one. Can you send me a photo of that? So is this your work laptop or your personal one? You don't have yeah. Could be do you does your work use a private VPN? Well, then that's where the problem is. Sometimes the VPNs, they can slow down. It can create problems or so, yeah, that sound that's what it sounds like. Because from my end, everything looks good. Yeah. Just if you could still send me a photo of that, it'd be good. Okay. Yeah. You might need to talk to your IT guy. But if anything happens, just call me on that number I'll just text you on. Alright? You'll get a you'll get a a faster response. Alright. No problems. Anything else? Okay. Well, you have a lovely day, and don't hesitate to give us a callback or text assistance to that number if you need help. Alright. Thank you. Bye.","confidence":0.992946,"words":[{"word":"good","start":0.64,"end":0.88,"confidence":0.9900984,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.28165745735168457},{"word":"afternoon","start":0.88,"end":1.38,"confidence":0.76531136,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":0.2163582593202591},{"word":"airtel","start":1.4399999,"end":1.9399999,"confidence":0.8095006,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.2142745554447174},{"word":"yes","start":8.0,"end":8.4,"confidence":0.91512,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.007274666801095009},{"word":"what's","start":8.4,"end":8.639999,"confidence":0.9971641,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.1305886059999466},{"word":"wrong","start":8.639999,"end":8.8,"confidence":0.9994104,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.1743800938129425},{"word":"with","start":8.8,"end":8.96,"confidence":0.99954283,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.16214625537395477},{"word":"the","start":8.96,"end":9.12,"confidence":0.9242829,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11329402774572372},{"word":"internet","start":9.12,"end":9.62,"confidence":0.9790516,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":-0.1486712396144867},{"word":"mhmm","start":21.195,"end":21.595,"confidence":0.98181325,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.04924760386347771},{"word":"can","start":21.595,"end":21.915,"confidence":0.79420483,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.023781437426805496},{"word":"i","start":21.915,"end":22.075,"confidence":0.9996661,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.026207029819488525},{"word":"have","start":22.075,"end":22.235,"confidence":0.9996923,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.009270904585719109},{"word":"your","start":22.235,"end":22.735,"confidence":0.9912948,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.009184973314404488},{"word":"can","start":23.595001,"end":23.835,"confidence":0.9307104,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.005280870944261551},{"word":"i","start":23.835,"end":23.915,"confidence":0.99835986,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004882641136646271},{"word":"have","start":23.915,"end":24.075,"confidence":0.99978036,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.006593004800379276},{"word":"the","start":24.075,"end":24.235,"confidence":0.9972389,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0020218100398778915},{"word":"first","start":24.235,"end":24.555,"confidence":0.9994623,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.003092288039624691},{"word":"name","start":24.555,"end":24.875,"confidence":0.99952877,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.002357175573706627},{"word":"of","start":24.875,"end":25.035,"confidence":0.9954456,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.000985991209745407},{"word":"the","start":25.035,"end":25.275,"confidence":0.99975246,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.000999930314719677},{"word":"account","start":25.275,"end":25.595001,"confidence":0.99983966,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.001174822449684143},{"word":"holder","start":25.595001,"end":26.095001,"confidence":0.99849385,"punctuated_word":"holder?","sentiment":"neutral","sentiment_score":0.0004503916425164789},{"word":"sorry","start":31.47,"end":31.869999,"confidence":0.7783164,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.039744168519973755},{"word":"b","start":31.869999,"end":32.19,"confidence":0.9686188,"punctuated_word":"B","sentiment":"neutral","sentiment_score":-0.016024645417928696},{"word":"o","start":32.19,"end":32.69,"confidence":0.6884323,"punctuated_word":"o.","sentiment":"neutral","sentiment_score":-0.015436249785125256},{"word":"yep","start":34.91,"end":35.41,"confidence":0.99188,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.014603051356971264},{"word":"okay","start":45.655,"end":45.975,"confidence":0.78928214,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.020304029807448387},{"word":"and","start":45.975,"end":46.135002,"confidence":0.97069067,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.05165897309780121},{"word":"what","start":46.135002,"end":46.295,"confidence":0.9981237,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05058895051479339},{"word":"seems","start":46.295,"end":46.614998,"confidence":0.99725586,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":-0.07209882885217667},{"word":"to","start":46.614998,"end":46.695,"confidence":0.99975365,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07557088881731033},{"word":"be","start":46.695,"end":46.935,"confidence":0.999724,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06645078212022781},{"word":"the","start":46.935,"end":47.015,"confidence":0.99948287,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07219651341438293},{"word":"problem","start":47.015,"end":47.515,"confidence":0.9992348,"punctuated_word":"problem?","sentiment":"neutral","sentiment_score":-0.08347473293542862},{"word":"what","start":58.050003,"end":58.21,"confidence":0.40315008,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.10035615414381029},{"word":"it","start":58.29,"end":58.45,"confidence":0.9863978,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1185477375984192},{"word":"just","start":58.45,"end":58.47667,"confidence":0.9505182,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07988490164279938},{"word":"like","start":58.47667,"end":58.503334,"confidence":0.25134686,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.10098896920681},{"word":"it","start":58.530003,"end":58.556667,"confidence":0.99771166,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13477595150470734},{"word":"turns","start":58.556667,"end":58.583336,"confidence":0.99774194,"punctuated_word":"turns","sentiment":"neutral","sentiment_score":-0.15306907892227173},{"word":"on","start":58.583336,"end":58.61,"confidence":0.9993716,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.09310097992420197},{"word":"and","start":58.61,"end":58.63667,"confidence":0.99501413,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1511443704366684},{"word":"off","start":58.63667,"end":58.663334,"confidence":0.8326231,"punctuated_word":"off,","sentiment":"neutral","sentiment_score":-0.12369045615196228},{"word":"does","start":58.663334,"end":58.690002,"confidence":0.9936659,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.09244900941848756},{"word":"it","start":58.690002,"end":59.190002,"confidence":0.9996451,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.1027156263589859},{"word":"hello","start":63.730003,"end":64.23,"confidence":0.998543,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.06770668923854828},{"word":"no","start":67.365,"end":67.525,"confidence":0.8418951,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.3445167541503906},{"word":"you","start":67.525,"end":67.605,"confidence":0.9802684,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.4340887367725372},{"word":"can't","start":67.605,"end":67.685,"confidence":0.8967749,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.3459205627441406},{"word":"i","start":67.765,"end":68.005,"confidence":0.99857116,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4462791085243225},{"word":"can't","start":68.005,"end":68.165,"confidence":0.99833375,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.46894800662994385},{"word":"hear","start":68.165,"end":68.405,"confidence":0.9988172,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.3196580708026886},{"word":"you","start":68.405,"end":68.485,"confidence":0.9938595,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.36157456040382385},{"word":"properly","start":68.485,"end":68.805,"confidence":0.99539423,"punctuated_word":"properly.","sentiment":"negative","sentiment_score":-0.3732389807701111},{"word":"hello","start":68.805,"end":69.305,"confidence":0.9988313,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.09612196683883668},{"word":"hello","start":72.485,"end":72.985,"confidence":0.9933199,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.05821971595287323},{"word":"okay","start":76.005,"end":76.485,"confidence":0.9960983,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03197917342185974},{"word":"so","start":76.485,"end":76.985,"confidence":0.99486524,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02658117562532425},{"word":"you're","start":77.604996,"end":77.925,"confidence":0.9922346,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.027503736317157745},{"word":"saying","start":77.925,"end":78.245,"confidence":0.9994261,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.0411810576915741},{"word":"that","start":78.245,"end":78.405,"confidence":0.99950504,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04805949330329895},{"word":"the","start":78.405,"end":78.565,"confidence":0.9987576,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06660546362400055},{"word":"internet","start":78.565,"end":79.045,"confidence":0.9431241,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.06737199425697327},{"word":"taps","start":79.045,"end":79.285,"confidence":0.88764393,"punctuated_word":"taps","sentiment":"neutral","sentiment_score":-0.06949681788682938},{"word":"on","start":79.285,"end":79.525,"confidence":0.99944836,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05579733848571777},{"word":"and","start":79.525,"end":79.685,"confidence":0.9983045,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08841308951377869},{"word":"off","start":79.685,"end":79.845,"confidence":0.76884913,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.07646837830543518},{"word":"does","start":79.845,"end":80.085,"confidence":0.9854176,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":-0.045244574546813965},{"word":"it","start":80.085,"end":80.585,"confidence":0.9963623,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.06040635704994202},{"word":"when","start":85.53,"end":85.93,"confidence":0.593377,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.05193335562944412},{"word":"did","start":85.93,"end":86.09,"confidence":0.9990313,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.04947260022163391},{"word":"this","start":86.09,"end":86.329994,"confidence":0.98219717,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.055216070264577866},{"word":"start","start":86.329994,"end":86.57,"confidence":0.976933,"punctuated_word":"start","sentiment":"neutral","sentiment_score":-0.0752868801355362},{"word":"to","start":86.57,"end":86.729996,"confidence":0.9915725,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07779157906770706},{"word":"happen","start":86.729996,"end":87.229996,"confidence":0.998083,"punctuated_word":"happen?","sentiment":"neutral","sentiment_score":-0.052284423261880875},{"word":"oh","start":90.009995,"end":90.17,"confidence":0.7570814,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0042624324560165405},{"word":"okay","start":90.17,"end":90.57,"confidence":0.99760854,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.0018947217613458631},{"word":"hang","start":90.57,"end":90.729996,"confidence":0.9909774,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.009548773989081384},{"word":"on","start":90.729996,"end":90.96999,"confidence":0.9988446,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.018417123705148697},{"word":"a","start":90.96999,"end":91.049995,"confidence":0.99356365,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.015294535085558891},{"word":"sec","start":91.049995,"end":91.549995,"confidence":0.7107288,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.03094925358891487},{"word":"yep","start":98.115,"end":98.615,"confidence":0.8200893,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.0894172191619873},{"word":"oh","start":102.674995,"end":102.91499,"confidence":0.723856,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.10464587062597276},{"word":"that's","start":102.91499,"end":103.23499,"confidence":0.7848782,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.11110465228557588},{"word":"not","start":103.23499,"end":103.475,"confidence":0.65643835,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11819063872098924},{"word":"good","start":103.475,"end":103.975,"confidence":0.9991921,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":-0.1070164293050766},{"word":"everything","start":104.59499,"end":105.09499,"confidence":0.9448834,"punctuated_word":"Everything","sentiment":"neutral","sentiment_score":0.00669531524181366},{"word":"everything","start":105.23499,"end":105.634995,"confidence":0.44338724,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.011810727417469025},{"word":"alright","start":105.634995,"end":106.134995,"confidence":0.99578893,"punctuated_word":"alright?","sentiment":"neutral","sentiment_score":0.014747178182005882},{"word":"that's","start":109.634995,"end":110.13,"confidence":0.9746864,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.4492957592010498},{"word":"that's","start":110.369995,"end":110.61,"confidence":0.9995323,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.5747548937797546},{"word":"not","start":110.61,"end":110.85,"confidence":0.5800545,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6161052584648132},{"word":"good","start":110.85,"end":111.35,"confidence":0.9987452,"punctuated_word":"good.","sentiment":"negative","sentiment_score":-0.5271307826042175},{"word":"hang","start":112.93,"end":113.25,"confidence":0.45041156,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.08066777139902115},{"word":"on","start":113.25,"end":113.49,"confidence":0.9959681,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0939297378063202},{"word":"a","start":113.49,"end":113.649994,"confidence":0.97857386,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.061263322830200195},{"word":"second","start":113.649994,"end":114.149994,"confidence":0.9588095,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.02324894443154335},{"word":"thanks","start":114.21,"end":114.71,"confidence":0.6305489,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.08657112717628479},{"word":"alright","start":114.85,"end":115.25,"confidence":0.8399566,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.049967940896749496},{"word":"got","start":115.25,"end":115.49,"confidence":0.50590056,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.05005902051925659},{"word":"that","start":115.49,"end":115.649994,"confidence":0.9906873,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03499346226453781},{"word":"one","start":115.649994,"end":116.149994,"confidence":0.9904305,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.042145758867263794},{"word":"alright","start":117.49,"end":117.99,"confidence":0.9916724,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.022733554244041443},{"word":"i","start":118.049995,"end":118.21,"confidence":0.9340465,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02333924174308777},{"word":"just","start":118.21,"end":118.45,"confidence":0.9093979,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.008193399757146835},{"word":"wanna","start":118.45,"end":118.77,"confidence":0.99205387,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.012159915640950205},{"word":"see","start":118.77,"end":119.27,"confidence":0.99008685,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.004560496658086777},{"word":"if","start":119.57,"end":119.89,"confidence":0.9990822,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03112970106303692},{"word":"this","start":119.89,"end":120.13,"confidence":0.9998029,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0624571293592453},{"word":"is","start":120.13,"end":120.28999,"confidence":0.9976547,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04691031575202942},{"word":"a","start":120.28999,"end":120.53,"confidence":0.9985286,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04572279006242752},{"word":"network","start":120.53,"end":121.03,"confidence":0.99989665,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.042168885469436646},{"word":"issue","start":121.25,"end":121.75,"confidence":0.99980897,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.06128997728228569},{"word":"or","start":121.89,"end":122.39,"confidence":0.9882881,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04343196004629135},{"word":"an","start":122.53,"end":122.689995,"confidence":0.99787104,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0413549430668354},{"word":"issue","start":122.689995,"end":123.009995,"confidence":0.99979025,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.035249918699264526},{"word":"from","start":123.009995,"end":123.329994,"confidence":0.9936371,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.01813778653740883},{"word":"airtel","start":123.329994,"end":123.829994,"confidence":0.99371177,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.00555973406881094},{"word":"hang","start":123.89,"end":124.13,"confidence":0.9992132,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.015016552060842514},{"word":"on","start":124.13,"end":124.369995,"confidence":0.9952944,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.012876143679022787},{"word":"a","start":124.369995,"end":124.53,"confidence":0.9954531,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00392303429543972},{"word":"sec","start":124.53,"end":125.03,"confidence":0.99803126,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.016894660890102386},{"word":"thanks","start":126.555,"end":127.055,"confidence":0.67388654,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.14903371036052704},{"word":"okay","start":132.395,"end":132.895,"confidence":0.78927004,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04628702625632286},{"word":"so","start":132.955,"end":133.275,"confidence":0.99114215,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.012030737474560738},{"word":"your","start":133.275,"end":133.515,"confidence":0.9926812,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01065274327993393},{"word":"plan","start":133.515,"end":133.91501,"confidence":0.99885345,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.028631344437599186},{"word":"is","start":133.91501,"end":134.155,"confidence":0.99940574,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.016752827912569046},{"word":"25","start":134.155,"end":134.795,"confidence":0.9989262,"punctuated_word":"25","sentiment":"neutral","sentiment_score":0.010792694985866548},{"word":"mbps","start":134.795,"end":135.295,"confidence":0.71388096,"punctuated_word":"Mbps,","sentiment":"neutral","sentiment_score":0.01711590588092804},{"word":"which","start":137.275,"end":137.435,"confidence":0.8425374,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.016663212329149246},{"word":"is","start":137.435,"end":137.61,"confidence":0.89348006,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0008318088948726654},{"word":"depending","start":138.17,"end":138.57,"confidence":0.8781155,"punctuated_word":"depending","sentiment":"neutral","sentiment_score":0.03293859586119652},{"word":"on","start":138.57,"end":138.73,"confidence":0.985523,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02097608521580696},{"word":"how","start":138.73,"end":138.81,"confidence":0.74966145,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.004325456917285919},{"word":"many","start":138.81,"end":138.97,"confidence":0.5307866,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.009609661996364594},{"word":"on","start":138.97,"end":139.21,"confidence":0.87159276,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0009107477962970734},{"word":"how","start":139.21,"end":139.37,"confidence":0.9968797,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.005087316036224365},{"word":"many","start":139.37,"end":139.61,"confidence":0.998892,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.009530987590551376},{"word":"devices","start":139.61,"end":140.11,"confidence":0.89752173,"punctuated_word":"devices.","sentiment":"neutral","sentiment_score":-0.027149777859449387},{"word":"you","start":140.17,"end":140.25,"confidence":0.99929917,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.04873116314411163},{"word":"can","start":140.25,"end":140.41,"confidence":0.9990765,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06895008683204651},{"word":"use","start":140.41,"end":140.65,"confidence":0.9996705,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.07165653258562088},{"word":"up","start":140.65,"end":140.81,"confidence":0.9979621,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.07530603557825089},{"word":"to","start":140.81,"end":140.89,"confidence":0.9947366,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06390202790498734},{"word":"three","start":140.89,"end":141.21,"confidence":0.9993913,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.04445520788431168},{"word":"devices","start":141.21,"end":141.71,"confidence":0.9998215,"punctuated_word":"devices","sentiment":"neutral","sentiment_score":0.022803157567977905},{"word":"on","start":141.77,"end":141.93,"confidence":0.99971324,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09258856624364852},{"word":"that","start":141.93,"end":142.09,"confidence":0.99995315,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08663030713796616},{"word":"one","start":142.09,"end":142.59,"confidence":0.9979657,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.031394243240356445},{"word":"anything","start":143.21,"end":143.61,"confidence":0.98443884,"punctuated_word":"Anything","sentiment":"neutral","sentiment_score":-0.10884028673171996},{"word":"over","start":143.61,"end":143.93,"confidence":0.88891923,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.10982909053564072},{"word":"three","start":143.93,"end":144.17,"confidence":0.98184144,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.0920240730047226},{"word":"devices","start":144.17,"end":144.65,"confidence":0.9170984,"punctuated_word":"devices,","sentiment":"neutral","sentiment_score":-0.14064021408557892},{"word":"you","start":144.65,"end":144.81,"confidence":0.99980575,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21231864392757416},{"word":"might","start":144.81,"end":145.05,"confidence":0.9998797,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.19903354346752167},{"word":"get","start":145.05,"end":145.53,"confidence":0.9997508,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2080554962158203},{"word":"lagging","start":145.53,"end":146.03,"confidence":0.951677,"punctuated_word":"lagging","sentiment":"neutral","sentiment_score":-0.28124725818634033},{"word":"or","start":146.09,"end":146.59,"confidence":0.9892055,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.32819175720214844},{"word":"or","start":147.37,"end":147.61,"confidence":0.98608625,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2916128933429718},{"word":"cutouts","start":147.61,"end":148.01,"confidence":0.77436835,"punctuated_word":"cutouts","sentiment":"negative","sentiment_score":-0.33491718769073486},{"word":"and","start":148.01,"end":148.17,"confidence":0.95537424,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.22793543338775635},{"word":"stuff","start":148.17,"end":148.49,"confidence":0.9985625,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":-0.2072927951812744},{"word":"like","start":148.49,"end":148.65,"confidence":0.99836725,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2084583193063736},{"word":"that","start":148.65,"end":149.05,"confidence":0.9997459,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.2215818464756012},{"word":"you","start":149.05,"end":149.21,"confidence":0.6654082,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.09108338505029678},{"word":"know","start":149.21,"end":149.45,"confidence":0.73650604,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.08960267156362534},{"word":"let","start":149.45,"end":149.61,"confidence":0.996834,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.035947285592556},{"word":"me","start":149.61,"end":149.77,"confidence":0.9996543,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.004304423928260803},{"word":"just","start":149.77,"end":150.01,"confidence":0.99919266,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03760823607444763},{"word":"try","start":150.01,"end":150.33,"confidence":0.9985298,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.03517388552427292},{"word":"this","start":150.33,"end":150.57,"confidence":0.9992042,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0149981752038002},{"word":"for","start":150.57,"end":150.89,"confidence":0.99979454,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0252818763256073},{"word":"you","start":150.89,"end":151.39,"confidence":0.9948989,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.0305539146065712},{"word":"yeah","start":161.02501,"end":161.425,"confidence":0.9600821,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.11523358523845673},{"word":"you","start":161.425,"end":161.585,"confidence":0.9682938,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.16214051842689514},{"word":"know","start":161.585,"end":161.82501,"confidence":0.9989555,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.15547016263008118},{"word":"what","start":161.82501,"end":161.985,"confidence":0.800756,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.16351592540740967},{"word":"they","start":161.985,"end":162.145,"confidence":0.5970268,"punctuated_word":"They","sentiment":"negative","sentiment_score":-0.3358284831047058},{"word":"say","start":162.145,"end":162.46501,"confidence":0.93975925,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.28617775440216064},{"word":"better","start":162.46501,"end":162.945,"confidence":0.7391317,"punctuated_word":"better","sentiment":"negative","sentiment_score":-0.4300612211227417},{"word":"a","start":162.945,"end":163.02501,"confidence":0.22071397,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.467684805393219},{"word":"loan","start":163.02501,"end":163.345,"confidence":0.5841142,"punctuated_word":"loan","sentiment":"negative","sentiment_score":-0.5795043706893921},{"word":"than","start":163.345,"end":163.585,"confidence":0.9856391,"punctuated_word":"than","sentiment":"negative","sentiment_score":-0.4036775231361389},{"word":"with","start":163.585,"end":163.905,"confidence":0.6631147,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.5081120729446411},{"word":"bad","start":163.905,"end":164.145,"confidence":0.69245267,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.5057011246681213},{"word":"company","start":164.145,"end":164.645,"confidence":0.99863505,"punctuated_word":"company.","sentiment":"negative","sentiment_score":-0.4796149134635926},{"word":"that's","start":167.06999,"end":167.31,"confidence":0.7003904,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.3973201513290405},{"word":"how","start":167.31,"end":167.39,"confidence":0.3123977,"punctuated_word":"how","sentiment":"negative","sentiment_score":-0.3561893105506897},{"word":"it's","start":167.39,"end":167.62999,"confidence":0.9931667,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.40525349974632263},{"word":"better","start":167.62999,"end":167.95,"confidence":0.9946713,"punctuated_word":"better","sentiment":"negative","sentiment_score":-0.4621282517910004},{"word":"to","start":167.95,"end":168.03,"confidence":0.9958282,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.40278565883636475},{"word":"be","start":168.03,"end":168.26999,"confidence":0.99786,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.41531598567962646},{"word":"a","start":168.26999,"end":168.34999,"confidence":0.9040969,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.33914923667907715},{"word":"land","start":168.34999,"end":168.59,"confidence":0.9991001,"punctuated_word":"land","sentiment":"negative","sentiment_score":-0.3498586118221283},{"word":"than","start":168.59,"end":168.75,"confidence":0.9819759,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.28157931566238403},{"word":"with","start":168.75,"end":168.98999,"confidence":0.9979316,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.462301105260849},{"word":"bad","start":168.98999,"end":169.23,"confidence":0.99770325,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.4287381172180176},{"word":"company","start":169.23,"end":169.73,"confidence":0.9984083,"punctuated_word":"company.","sentiment":"negative","sentiment_score":-0.3632183372974396},{"word":"haven't","start":172.19,"end":172.51,"confidence":0.99045455,"punctuated_word":"Haven't","sentiment":"neutral","sentiment_score":-0.0462111234664917},{"word":"you","start":172.51,"end":172.59,"confidence":0.996003,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03623514622449875},{"word":"heard","start":172.59,"end":172.75,"confidence":0.9736395,"punctuated_word":"heard","sentiment":"neutral","sentiment_score":-0.038435518741607666},{"word":"of","start":172.75,"end":172.83,"confidence":0.9152616,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06272049248218536},{"word":"that","start":172.83,"end":172.98999,"confidence":0.99666756,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05619886890053749},{"word":"before","start":172.98999,"end":173.48999,"confidence":0.9982221,"punctuated_word":"before?","sentiment":"neutral","sentiment_score":-0.047792814671993256},{"word":"alright","start":178.685,"end":179.00499,"confidence":0.8030498,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08108000457286835},{"word":"so","start":179.00499,"end":179.08499,"confidence":0.99794394,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04235048592090607},{"word":"your","start":179.08499,"end":179.405,"confidence":0.7852333,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04348856210708618},{"word":"unit","start":179.405,"end":179.805,"confidence":0.9994497,"punctuated_word":"unit","sentiment":"neutral","sentiment_score":0.05788932740688324},{"word":"18032","start":179.805,"end":181.08499,"confidence":0.9171173,"punctuated_word":"18032","sentiment":"neutral","sentiment_score":0.07327506691217422},{"word":"sandstone","start":181.08499,"end":181.58499,"confidence":0.8907137,"punctuated_word":"Sandstone","sentiment":"neutral","sentiment_score":0.05607274919748306},{"word":"prism","start":181.72499,"end":182.125,"confidence":0.89023954,"punctuated_word":"Prism","sentiment":"neutral","sentiment_score":0.0560726672410965},{"word":"at","start":182.125,"end":182.28499,"confidence":0.57420635,"punctuated_word":"At","sentiment":"neutral","sentiment_score":0.06401670724153519},{"word":"poirier","start":182.28499,"end":182.605,"confidence":0.601394,"punctuated_word":"Poirier","sentiment":"neutral","sentiment_score":0.05168743431568146},{"word":"park","start":182.605,"end":183.105,"confidence":0.7308568,"punctuated_word":"Park?","sentiment":"neutral","sentiment_score":0.05194218456745148},{"word":"let","start":184.685,"end":184.92499,"confidence":0.5385754,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.05399111285805702},{"word":"me","start":184.92499,"end":185.08499,"confidence":0.9998759,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04972293600440025},{"word":"just","start":185.08499,"end":185.405,"confidence":0.9995647,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.048957034945487976},{"word":"check","start":185.405,"end":185.72499,"confidence":0.99977595,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.04578140750527382},{"word":"your","start":185.72499,"end":186.045,"confidence":0.999297,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03625711798667908},{"word":"status","start":186.045,"end":186.525,"confidence":0.98786896,"punctuated_word":"status","sentiment":"neutral","sentiment_score":0.04712064564228058},{"word":"here","start":186.525,"end":187.025,"confidence":0.996075,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.047380849719047546},{"word":"1808","start":189.565,"end":190.36499,"confidence":0.9661876,"punctuated_word":"1808.","sentiment":"neutral","sentiment_score":0.0680401474237442},{"word":"yeah","start":190.36499,"end":190.525,"confidence":0.73089117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06298764795064926},{"word":"okay","start":190.525,"end":190.765,"confidence":0.81508815,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.034925781190395355},{"word":"so","start":190.765,"end":191.00499,"confidence":0.9987417,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.009878875687718391},{"word":"we've","start":191.00499,"end":191.245,"confidence":0.99922144,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.008046919479966164},{"word":"got","start":191.245,"end":191.72499,"confidence":0.9997669,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.005222151055932045},{"word":"so","start":192.125,"end":192.36499,"confidence":0.99168444,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.008550267666578293},{"word":"on","start":192.36499,"end":192.525,"confidence":0.9973984,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.005447357892990112},{"word":"the","start":192.525,"end":192.685,"confidence":0.9995944,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0047722794115543365},{"word":"wall","start":192.685,"end":193.165,"confidence":0.9419248,"punctuated_word":"wall,","sentiment":"neutral","sentiment_score":0.0064966268837451935},{"word":"you","start":193.165,"end":193.325,"confidence":0.97016877,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.004833754152059555},{"word":"got","start":193.325,"end":193.485,"confidence":0.8195035,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.0086832195520401},{"word":"a","start":193.485,"end":193.64499,"confidence":0.9987458,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.004351478070020676},{"word":"black","start":193.64499,"end":193.885,"confidence":0.9967564,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.01818942464888096},{"word":"box","start":193.885,"end":194.25,"confidence":0.9987124,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.012413915246725082},{"word":"there","start":194.25,"end":194.49,"confidence":0.7683587,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.000364106148481369},{"word":"right","start":194.49,"end":194.73,"confidence":0.99616504,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":0.012336264364421368},{"word":"that's","start":194.73,"end":194.89,"confidence":0.98432016,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.009762115776538847},{"word":"going","start":194.89,"end":195.05,"confidence":0.6807286,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.010372379794716837},{"word":"on","start":195.05,"end":195.21,"confidence":0.73857594,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.00957917422056198},{"word":"to","start":195.21,"end":195.37,"confidence":0.9786325,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004315972328186035},{"word":"the","start":195.37,"end":195.45,"confidence":0.9981206,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0031628645956516266},{"word":"wall","start":195.45,"end":195.69,"confidence":0.85265493,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":0.011717258021235466},{"word":"that","start":195.69,"end":195.85,"confidence":0.9261278,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.01557665690779686},{"word":"black","start":195.85,"end":196.09,"confidence":0.9283516,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.0040964409708976746},{"word":"box","start":196.09,"end":196.33,"confidence":0.99591535,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.002958036959171295},{"word":"is","start":196.33,"end":196.49,"confidence":0.9980197,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.011967860162258148},{"word":"connected","start":196.49,"end":196.89,"confidence":0.99941635,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.005982333794236183},{"word":"to","start":196.89,"end":197.05,"confidence":0.9987602,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.018023787066340446},{"word":"your","start":197.05,"end":197.29,"confidence":0.99738926,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.011051218956708908},{"word":"router","start":197.29,"end":197.61,"confidence":0.99386406,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.0069931019097566605},{"word":"right","start":197.61,"end":198.11,"confidence":0.99760497,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.016774483025074005},{"word":"now","start":199.61,"end":199.93,"confidence":0.8949057,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.0014829766005277634},{"word":"the","start":199.93,"end":200.09,"confidence":0.9748454,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.024646589532494545},{"word":"no","start":205.61,"end":205.77,"confidence":0.9834044,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.05472152680158615},{"word":"no","start":205.77,"end":206.01,"confidence":0.9923673,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08464686572551727},{"word":"what's","start":206.01,"end":206.33,"confidence":0.992946,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.014370987191796305},{"word":"connected","start":206.33,"end":206.81,"confidence":0.9926812,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.011162340641021729},{"word":"on","start":206.81,"end":206.97,"confidence":0.9986375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0007360503077507019},{"word":"the","start":206.97,"end":207.05,"confidence":0.999602,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004520293325185776},{"word":"wall","start":207.05,"end":207.29,"confidence":0.99980015,"punctuated_word":"wall","sentiment":"neutral","sentiment_score":0.005956608802080154},{"word":"is","start":207.29,"end":207.53,"confidence":0.9206062,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0022572800517082214},{"word":"an","start":207.53,"end":207.69,"confidence":0.618906,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.006765786558389664},{"word":"ntd","start":207.69,"end":208.17,"confidence":0.5339389,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":-0.003300454467535019},{"word":"box","start":208.17,"end":208.49,"confidence":0.86678433,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.006268450990319252},{"word":"it's","start":208.49,"end":208.65,"confidence":0.9799619,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.015607230365276337},{"word":"in","start":208.65,"end":208.89,"confidence":0.93278974,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.015255261212587357},{"word":"the","start":208.89,"end":209.145,"confidence":0.4279768,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010916855186223984},{"word":"network","start":209.38501,"end":209.785,"confidence":0.9923774,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.0036449655890464783},{"word":"terminal","start":209.785,"end":210.265,"confidence":0.99129534,"punctuated_word":"terminal","sentiment":"neutral","sentiment_score":-0.000611182302236557},{"word":"device","start":210.265,"end":210.765,"confidence":0.8805102,"punctuated_word":"device.","sentiment":"neutral","sentiment_score":0.009528329595923424},{"word":"and","start":211.625,"end":211.785,"confidence":0.99382776,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.014631051570177078},{"word":"then","start":211.785,"end":212.02501,"confidence":0.9963509,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.00996382161974907},{"word":"from","start":212.02501,"end":212.265,"confidence":0.9788986,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.002558622509241104},{"word":"that","start":212.265,"end":212.425,"confidence":0.9929878,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.007886841893196106},{"word":"back","start":212.425,"end":212.66501,"confidence":0.45566788,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.005834557116031647},{"word":"box","start":212.66501,"end":212.985,"confidence":0.90762347,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.002746734768152237},{"word":"or","start":212.985,"end":213.145,"confidence":0.9222239,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0026767291128635406},{"word":"the","start":213.145,"end":213.30501,"confidence":0.9851273,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006177589297294617},{"word":"net","start":213.30501,"end":213.80501,"confidence":0.8908954,"punctuated_word":"net","sentiment":"neutral","sentiment_score":0.009623732417821884},{"word":"ntd","start":213.945,"end":214.425,"confidence":0.99425113,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.003896905109286308},{"word":"box","start":214.425,"end":214.66501,"confidence":0.88159096,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":0.00925740133970976},{"word":"there's","start":214.66501,"end":214.825,"confidence":0.98449916,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.008329437114298344},{"word":"a","start":214.825,"end":214.985,"confidence":0.99018186,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005041209980845451},{"word":"cable","start":214.985,"end":215.30501,"confidence":0.9934269,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.01100395992398262},{"word":"that","start":215.30501,"end":215.38501,"confidence":0.98802465,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.004036847501993179},{"word":"goes","start":215.38501,"end":215.625,"confidence":0.99076617,"punctuated_word":"goes","sentiment":"neutral","sentiment_score":-0.002090156078338623},{"word":"from","start":215.625,"end":215.785,"confidence":0.995017,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.004588451236486435},{"word":"that","start":215.785,"end":216.10501,"confidence":0.9962328,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.00014089420437812805},{"word":"to","start":216.10501,"end":216.345,"confidence":0.9988451,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.004604842513799667},{"word":"your","start":216.345,"end":216.825,"confidence":0.9986469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0026019923388957977},{"word":"router","start":216.825,"end":217.225,"confidence":0.99961984,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.00645679235458374},{"word":"or","start":217.225,"end":217.38501,"confidence":0.9695574,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.01416928693652153},{"word":"to","start":217.38501,"end":217.545,"confidence":0.9967284,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00814824178814888},{"word":"your","start":217.545,"end":217.705,"confidence":0.9933095,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.003272745758295059},{"word":"modem","start":217.705,"end":218.10501,"confidence":0.9987249,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.008731653913855553},{"word":"router","start":218.10501,"end":218.505,"confidence":0.9836005,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.003869669511914253},{"word":"it's","start":218.505,"end":218.74501,"confidence":0.9862788,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.019823499023914337},{"word":"called","start":218.74501,"end":219.065,"confidence":0.9651743,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.00818188488483429},{"word":"a","start":219.065,"end":219.30501,"confidence":0.7135638,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02325335703790188},{"word":"okay","start":220.265,"end":220.765,"confidence":0.98206913,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.1262189745903015},{"word":"now","start":220.905,"end":221.145,"confidence":0.7534491,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.03079802729189396},{"word":"the","start":221.145,"end":221.30501,"confidence":0.8754926,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01785850152373314},{"word":"top","start":221.30501,"end":221.545,"confidence":0.5169058,"punctuated_word":"top","sentiment":"neutral","sentiment_score":0.020903736352920532},{"word":"the","start":221.625,"end":221.865,"confidence":0.89381665,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02459067478775978},{"word":"model","start":221.865,"end":222.10501,"confidence":0.9649403,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.011155996471643448},{"word":"of","start":222.10501,"end":222.265,"confidence":0.9978091,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02304026111960411},{"word":"that","start":222.265,"end":222.425,"confidence":0.99732816,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.016883451491594315},{"word":"router","start":222.425,"end":222.825,"confidence":0.88911194,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.015685180202126503},{"word":"do","start":222.825,"end":222.905,"confidence":0.9994561,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.006825413554906845},{"word":"you","start":222.905,"end":223.065,"confidence":0.99837,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01761748641729355},{"word":"know","start":223.065,"end":223.225,"confidence":0.9979469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.00960606336593628},{"word":"what","start":223.225,"end":223.38501,"confidence":0.9951539,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0062070079147815704},{"word":"model","start":223.38501,"end":223.705,"confidence":0.9995733,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.0027845799922943115},{"word":"it","start":223.705,"end":223.865,"confidence":0.95831525,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.020030617713928223},{"word":"is","start":223.865,"end":224.365,"confidence":0.9959675,"punctuated_word":"is?","sentiment":"neutral","sentiment_score":0.00885873381048441},{"word":"is","start":225.9,"end":226.14,"confidence":0.9952728,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.001340116374194622},{"word":"it","start":226.14,"end":226.3,"confidence":0.99752885,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.006601437926292419},{"word":"a","start":226.3,"end":226.54,"confidence":0.9796602,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005473562516272068},{"word":"tp","start":226.54,"end":227.02,"confidence":0.8616808,"punctuated_word":"TP","sentiment":"neutral","sentiment_score":0.012661647982895374},{"word":"link","start":227.02,"end":227.34,"confidence":0.8993582,"punctuated_word":"Link","sentiment":"neutral","sentiment_score":0.016963282600045204},{"word":"or","start":227.34,"end":227.73999,"confidence":0.90036315,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.009766658768057823},{"word":"a","start":227.73999,"end":227.9,"confidence":0.40154916,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.011362466029822826},{"word":"no","start":228.78,"end":228.94,"confidence":0.982428,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.07564382255077362},{"word":"no","start":228.94,"end":229.18,"confidence":0.99855757,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07455314695835114},{"word":"your","start":229.18,"end":229.5,"confidence":0.9194985,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.06107227876782417},{"word":"router","start":229.5,"end":229.81999,"confidence":0.8134357,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.050256844609975815},{"word":"the","start":229.81999,"end":229.98,"confidence":0.9983315,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05891856178641319},{"word":"modem","start":229.98,"end":230.48,"confidence":0.96197724,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":-0.03062231652438641},{"word":"okay","start":234.78,"end":235.09999,"confidence":0.99488133,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.015274002216756344},{"word":"which","start":235.09999,"end":235.26,"confidence":0.9927228,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":0.0035286955535411835},{"word":"yeah","start":235.34,"end":235.5,"confidence":0.9860283,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.003923399373888969},{"word":"i","start":235.5,"end":235.58,"confidence":0.94979495,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01288997009396553},{"word":"know","start":235.58,"end":235.73999,"confidence":0.87861305,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.006241805851459503},{"word":"well","start":235.73999,"end":235.9,"confidence":0.8137282,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.029291991144418716},{"word":"we","start":235.9,"end":235.98,"confidence":0.99813443,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.02526121959090233},{"word":"got","start":235.98,"end":236.14,"confidence":0.90296054,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.023801609873771667},{"word":"a","start":236.14,"end":236.22,"confidence":0.97261244,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.023908279836177822},{"word":"lot","start":236.22,"end":236.37999,"confidence":0.99803394,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.026649095118045807},{"word":"of","start":236.37999,"end":236.45999,"confidence":0.9985545,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03143269568681717},{"word":"them","start":236.45999,"end":236.62,"confidence":0.99759257,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.024399451911449432},{"word":"which","start":236.62,"end":236.78,"confidence":0.99923444,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":-0.014885317534208298},{"word":"one","start":236.78,"end":237.01999,"confidence":0.99925643,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.008922174572944641},{"word":"is","start":237.01999,"end":237.18,"confidence":0.9958049,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.011216480284929276},{"word":"it","start":237.18,"end":237.68,"confidence":0.9958228,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.009954215958714483},{"word":"is","start":241.515,"end":241.675,"confidence":0.98800325,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.014494994655251505},{"word":"it","start":241.675,"end":241.755,"confidence":0.9916466,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.009658807888627052},{"word":"a","start":241.755,"end":242.255,"confidence":0.40614206,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.014453050680458546},{"word":"everyone","start":242.315,"end":242.815,"confidence":0.29308006,"punctuated_word":"everyone","sentiment":"neutral","sentiment_score":-0.011164447292685509},{"word":"or","start":243.035,"end":243.535,"confidence":0.8758063,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.01216878928244114},{"word":"a","start":243.595,"end":243.835,"confidence":0.7746733,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.012678311206400394},{"word":"k","start":243.835,"end":244.07501,"confidence":0.8239425,"punctuated_word":"k","sentiment":"neutral","sentiment_score":-0.011003379710018637},{"word":"d","start":244.07501,"end":244.395,"confidence":0.964141,"punctuated_word":"d","sentiment":"neutral","sentiment_score":-0.004768842831254005},{"word":"seven","start":244.395,"end":244.895,"confidence":0.99666923,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":-0.004717553034424782},{"word":"or","start":245.035,"end":245.535,"confidence":0.74023414,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.012740587815642355},{"word":"sorry","start":250.155,"end":250.655,"confidence":0.9885855,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.03030589036643505},{"word":"oh","start":254.55,"end":254.63,"confidence":0.70535284,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.01197148021310568},{"word":"yeah","start":254.63,"end":254.87001,"confidence":0.97738534,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.009644878096878529},{"word":"yeah","start":254.87001,"end":255.11,"confidence":0.9925362,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.27955642342567444},{"word":"every","start":255.11,"end":255.35,"confidence":0.9172109,"punctuated_word":"Every","sentiment":"positive","sentiment_score":0.39323773980140686},{"word":"okay","start":255.51001,"end":255.75,"confidence":0.956988,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.43074387311935425},{"word":"that's","start":255.75,"end":255.99,"confidence":0.7686691,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.3365236520767212},{"word":"the","start":255.99,"end":256.23,"confidence":0.9796102,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3271881639957428},{"word":"a","start":256.23,"end":256.39,"confidence":0.8045228,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3454866409301758},{"word":"x","start":256.39,"end":256.63,"confidence":0.9972199,"punctuated_word":"x","sentiment":"neutral","sentiment_score":0.25854814052581787},{"word":"3,000","start":256.63,"end":257.37,"confidence":0.9977914,"punctuated_word":"3,000.","sentiment":"neutral","sentiment_score":0.21731290221214297},{"word":"alright","start":257.99,"end":258.31,"confidence":0.9972146,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2950410842895508},{"word":"so","start":258.31,"end":258.47,"confidence":0.99940455,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.31389468908309937},{"word":"that's","start":258.47,"end":258.63,"confidence":0.9917964,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.3659841418266296},{"word":"the","start":258.63,"end":258.71,"confidence":0.6212327,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.37568238377571106},{"word":"a","start":258.71,"end":258.87,"confidence":0.98109376,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3827623426914215},{"word":"x","start":258.87,"end":259.11002,"confidence":0.99777824,"punctuated_word":"x","sentiment":"positive","sentiment_score":0.35755211114883423},{"word":"3,000","start":259.11002,"end":259.67,"confidence":0.9994175,"punctuated_word":"3,000","sentiment":"neutral","sentiment_score":0.30854544043540955},{"word":"wi","start":259.67,"end":259.83002,"confidence":0.7099609,"punctuated_word":"Wi","sentiment":"positive","sentiment_score":0.3390602171421051},{"word":"fi","start":259.83002,"end":260.15,"confidence":0.99940395,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.31031107902526855},{"word":"six","start":260.15,"end":260.39,"confidence":0.8242861,"punctuated_word":"six.","sentiment":"positive","sentiment_score":0.3655765652656555},{"word":"so","start":260.39,"end":260.55,"confidence":0.9913379,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.3702762722969055},{"word":"that","start":260.55,"end":260.71,"confidence":0.9967907,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.45369523763656616},{"word":"so","start":260.71,"end":260.95,"confidence":0.92241275,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4331223964691162},{"word":"that","start":260.95,"end":261.11002,"confidence":0.9990995,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5531102418899536},{"word":"wouldn't","start":261.11002,"end":261.43,"confidence":0.99838424,"punctuated_word":"wouldn't","sentiment":"positive","sentiment_score":0.4766718745231629},{"word":"be","start":261.43,"end":261.59,"confidence":0.9993024,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4424743354320526},{"word":"a","start":261.59,"end":261.75,"confidence":0.9969938,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4309397339820862},{"word":"problem","start":261.75,"end":262.15,"confidence":0.9927897,"punctuated_word":"problem.","sentiment":"positive","sentiment_score":0.35951679944992065},{"word":"i've","start":262.15,"end":262.39,"confidence":0.9766387,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.20285815000534055},{"word":"just","start":262.39,"end":262.71,"confidence":0.9998703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2024885267019272},{"word":"checked","start":262.71,"end":263.21,"confidence":0.999274,"punctuated_word":"checked.","sentiment":"neutral","sentiment_score":0.16134808957576752},{"word":"can","start":264.31,"end":264.47,"confidence":0.88387144,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.11386534571647644},{"word":"you","start":264.47,"end":264.63,"confidence":0.99987364,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06612085551023483},{"word":"just","start":264.63,"end":265.11002,"confidence":0.99986076,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12915760278701782},{"word":"check","start":265.11002,"end":265.35,"confidence":0.99981827,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.06978242844343185},{"word":"your","start":265.35,"end":265.59,"confidence":0.99976975,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0682154968380928},{"word":"service","start":265.59,"end":266.07,"confidence":0.9994986,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.07104318588972092},{"word":"now","start":266.07,"end":266.57,"confidence":0.99945116,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.06321978569030762},{"word":"yeah","start":270.64502,"end":271.14502,"confidence":0.98258793,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.040129728615283966},{"word":"what","start":271.20502,"end":271.52502,"confidence":0.9571559,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.010679084807634354},{"word":"do","start":271.52502,"end":271.605,"confidence":0.9798636,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.007654713466763496},{"word":"you","start":271.605,"end":271.765,"confidence":0.99723226,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014519103802740574},{"word":"use","start":271.765,"end":272.005,"confidence":0.8746692,"punctuated_word":"use?","sentiment":"neutral","sentiment_score":0.019599851220846176},{"word":"a","start":272.005,"end":272.165,"confidence":0.99720013,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.008318083360791206},{"word":"laptop","start":272.165,"end":272.665,"confidence":0.99934727,"punctuated_word":"laptop","sentiment":"neutral","sentiment_score":0.022823892533779144},{"word":"or","start":272.80502,"end":273.125,"confidence":0.7485558,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.002375435084104538},{"word":"a","start":273.125,"end":273.285,"confidence":0.9127333,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.008472621440887451},{"word":"pc","start":273.285,"end":273.785,"confidence":0.99632615,"punctuated_word":"PC","sentiment":"neutral","sentiment_score":0.01742629148066044},{"word":"or","start":273.92502,"end":274.325,"confidence":0.55142844,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.00958714634180069},{"word":"how","start":274.325,"end":274.48502,"confidence":0.7902476,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.007832042872905731},{"word":"do","start":274.48502,"end":274.725,"confidence":0.9979698,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.010980404913425446},{"word":"you","start":274.725,"end":274.80502,"confidence":0.9960323,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.021530861034989357},{"word":"use","start":274.80502,"end":275.045,"confidence":0.9995881,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.024990852922201157},{"word":"it","start":275.045,"end":275.545,"confidence":0.9972111,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.021655088290572166},{"word":"alright","start":283.31998,"end":283.63998,"confidence":0.8370119,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08948443830013275},{"word":"so","start":283.63998,"end":283.96,"confidence":0.99718755,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.058799274265766144},{"word":"what","start":283.96,"end":284.03998,"confidence":0.9919037,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.06589320302009583},{"word":"i","start":284.03998,"end":284.19998,"confidence":0.9996252,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.045218467712402344},{"word":"want","start":284.19998,"end":284.43997,"confidence":0.9992329,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.05611708015203476},{"word":"you","start":284.43997,"end":284.59998,"confidence":0.999271,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04469005763530731},{"word":"to","start":284.59998,"end":284.68,"confidence":0.9983778,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04728216677904129},{"word":"do","start":284.68,"end":284.91998,"confidence":0.9984744,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.05003557354211807},{"word":"with","start":284.91998,"end":285.08,"confidence":0.9674046,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03675422817468643},{"word":"the","start":285.08,"end":285.24,"confidence":0.7822672,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0490935817360878},{"word":"windows","start":285.24,"end":285.63998,"confidence":0.9656631,"punctuated_word":"Windows","sentiment":"neutral","sentiment_score":0.06018155440688133},{"word":"laptop","start":285.63998,"end":286.13998,"confidence":0.96286905,"punctuated_word":"laptop,","sentiment":"neutral","sentiment_score":0.048502907156944275},{"word":"can","start":286.84,"end":287.08,"confidence":0.9993585,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.041779179126024246},{"word":"you","start":287.08,"end":287.24,"confidence":0.99983525,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03874072805047035},{"word":"open","start":287.24,"end":287.56,"confidence":0.99914944,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.03775748983025551},{"word":"up","start":287.56,"end":287.8,"confidence":0.99796116,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.04485369846224785},{"word":"your","start":287.8,"end":288.03998,"confidence":0.99876046,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.041905634105205536},{"word":"chrome","start":288.03998,"end":288.53998,"confidence":0.9804422,"punctuated_word":"Chrome","sentiment":"neutral","sentiment_score":0.029035482555627823},{"word":"browser","start":288.59998,"end":289.09998,"confidence":0.994117,"punctuated_word":"browser?","sentiment":"neutral","sentiment_score":0.02650200203061104},{"word":"what","start":301.345,"end":301.585,"confidence":0.43582547,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.05358376353979111},{"word":"do","start":301.585,"end":301.825,"confidence":0.9952761,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03475015610456467},{"word":"you","start":301.825,"end":301.905,"confidence":0.99795985,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024441305547952652},{"word":"use","start":301.905,"end":302.405,"confidence":0.997888,"punctuated_word":"use?","sentiment":"neutral","sentiment_score":-0.01963722892105579},{"word":"edge","start":307.745,"end":308.225,"confidence":0.9499682,"punctuated_word":"Edge?","sentiment":"neutral","sentiment_score":-0.0023950692266225815},{"word":"okay","start":308.225,"end":308.625,"confidence":0.9936434,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05974565073847771},{"word":"that's","start":308.625,"end":308.865,"confidence":0.9995178,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.09961342066526412},{"word":"alright","start":308.865,"end":309.365,"confidence":0.9878202,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.12727509438991547},{"word":"well","start":309.71,"end":309.79,"confidence":0.9796504,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.0976591259241104},{"word":"if","start":309.79,"end":309.91,"confidence":0.9943064,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.11493751406669615},{"word":"you","start":309.91,"end":310.03,"confidence":0.9995233,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10690880566835403},{"word":"can","start":310.03,"end":310.11002,"confidence":0.99857783,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09408268332481384},{"word":"open","start":310.11002,"end":310.51,"confidence":0.99118453,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.06828521192073822},{"word":"up","start":310.51,"end":310.59,"confidence":0.99593925,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.07574079930782318},{"word":"your","start":310.59,"end":310.91,"confidence":0.9941831,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06921344995498657},{"word":"microsoft","start":310.91,"end":311.41,"confidence":0.8928479,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.05112729221582413},{"word":"edge","start":311.87,"end":312.37,"confidence":0.64456964,"punctuated_word":"Edge,","sentiment":"neutral","sentiment_score":0.06703150272369385},{"word":"and","start":315.55002,"end":315.79,"confidence":0.99752516,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06880906969308853},{"word":"on","start":315.79,"end":315.95,"confidence":0.9989617,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07166767865419388},{"word":"your","start":315.95,"end":316.19,"confidence":0.9984977,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06670539081096649},{"word":"microsoft","start":316.19,"end":316.69,"confidence":0.9973737,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.049976006150245667},{"word":"edge","start":316.99,"end":317.23,"confidence":0.95108783,"punctuated_word":"Edge,","sentiment":"neutral","sentiment_score":0.06867048144340515},{"word":"you","start":317.23,"end":317.47,"confidence":0.9990778,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06072021648287773},{"word":"go","start":317.47,"end":317.63,"confidence":0.98960364,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.060641445219516754},{"word":"to","start":317.63,"end":317.87,"confidence":0.99886096,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07085266709327698},{"word":"the","start":317.87,"end":318.11002,"confidence":0.9990951,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06667178869247437},{"word":"url","start":318.11002,"end":318.61002,"confidence":0.92355216,"punctuated_word":"URL.","sentiment":"neutral","sentiment_score":0.05185865610837936},{"word":"and","start":323.91498,"end":324.07498,"confidence":0.6918794,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07962687313556671},{"word":"what","start":324.07498,"end":324.235,"confidence":0.99664694,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.06935916841030121},{"word":"i'll","start":324.235,"end":324.315,"confidence":0.9919112,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.059408314526081085},{"word":"do","start":324.315,"end":324.475,"confidence":0.99077237,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.07197455316781998},{"word":"is","start":324.475,"end":324.555,"confidence":0.94630545,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06861880421638489},{"word":"i'm","start":324.555,"end":324.79498,"confidence":0.92994523,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.056791871786117554},{"word":"gonna","start":324.79498,"end":324.875,"confidence":0.9605663,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.06728935986757278},{"word":"actually","start":325.035,"end":325.275,"confidence":0.98151374,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.05242593586444855},{"word":"i'm","start":325.275,"end":325.435,"confidence":0.9834939,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03940177336335182},{"word":"gonna","start":325.435,"end":325.755,"confidence":0.996958,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.054555587470531464},{"word":"text","start":325.755,"end":325.995,"confidence":0.9970034,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.040169477462768555},{"word":"you","start":325.995,"end":326.155,"confidence":0.99958545,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02911397814750671},{"word":"with","start":326.155,"end":326.395,"confidence":0.9995975,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0577365905046463},{"word":"the","start":326.395,"end":326.875,"confidence":0.99958247,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05249149352312088},{"word":"the","start":326.875,"end":327.035,"confidence":0.78455645,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04567700996994972},{"word":"twenty","start":327.035,"end":327.275,"confidence":0.9980567,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.04293984919786453},{"word":"four","start":327.275,"end":327.51498,"confidence":0.9978371,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.01286393404006958},{"word":"hour","start":327.51498,"end":327.835,"confidence":0.9974306,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":0.023856278508901596},{"word":"number","start":327.835,"end":328.335,"confidence":0.9777829,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.022028429433703423},{"word":"okay","start":342.47,"end":342.87,"confidence":0.7793952,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02423056587576866},{"word":"hang","start":342.87,"end":343.03,"confidence":0.9059793,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.003257427364587784},{"word":"on","start":343.03,"end":343.11,"confidence":0.9986388,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.014157768338918686},{"word":"a","start":343.11,"end":343.35,"confidence":0.9002035,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.020886490121483803},{"word":"sec","start":343.35,"end":343.85,"confidence":0.99728775,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.01840704120695591},{"word":"0416806277","start":344.47,"end":353.885,"confidence":0.94299,"punctuated_word":"0416806277.","sentiment":"neutral","sentiment_score":0.017481407150626183},{"word":"i","start":362.345,"end":362.58502,"confidence":0.9862099,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007562819868326187},{"word":"just","start":362.58502,"end":362.905,"confidence":0.86121696,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0014666952192783356},{"word":"made","start":362.905,"end":363.14502,"confidence":0.99953246,"punctuated_word":"made","sentiment":"neutral","sentiment_score":-0.005919136106967926},{"word":"the","start":363.14502,"end":363.305,"confidence":0.99941957,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005206618458032608},{"word":"phone","start":363.305,"end":363.625,"confidence":0.9979323,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.014325719326734545},{"word":"ring","start":363.625,"end":363.945,"confidence":0.9981091,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.007662517949938774},{"word":"once","start":363.945,"end":364.445,"confidence":0.92817426,"punctuated_word":"once,","sentiment":"neutral","sentiment_score":-0.013251988217234612},{"word":"and","start":365.93,"end":366.09,"confidence":0.9996315,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.013311907649040222},{"word":"i'm","start":366.09,"end":366.33,"confidence":0.98973215,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.011808647774159908},{"word":"just","start":366.33,"end":366.49,"confidence":0.9995852,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.008091181516647339},{"word":"gonna","start":366.49,"end":366.72998,"confidence":0.99747366,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.006253257393836975},{"word":"send","start":366.72998,"end":366.96997,"confidence":0.99950874,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.004572965204715729},{"word":"you","start":366.96997,"end":367.12997,"confidence":0.99972504,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02494985982775688},{"word":"a","start":367.12997,"end":367.28998,"confidence":0.99941015,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.012624368071556091},{"word":"text","start":367.28998,"end":367.78998,"confidence":0.9688902,"punctuated_word":"text.","sentiment":"neutral","sentiment_score":-0.0193588025867939},{"word":"it","start":369.53,"end":369.77,"confidence":0.31082368,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.0177463348954916},{"word":"says","start":369.77,"end":370.09,"confidence":0.9285558,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.007606770843267441},{"word":"277277","start":370.09,"end":371.93,"confidence":0.91367483,"punctuated_word":"277277.","sentiment":"neutral","sentiment_score":-0.0024973698891699314},{"word":"okay","start":371.93,"end":372.43,"confidence":0.9962978,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.022107280790805817},{"word":"i","start":374.56998,"end":374.72998,"confidence":0.9755315,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0030116066336631775},{"word":"just","start":374.72998,"end":374.96997,"confidence":0.5796883,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.014622148126363754},{"word":"sent","start":374.96997,"end":375.12997,"confidence":0.50929147,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.006781384348869324},{"word":"you","start":375.12997,"end":375.28998,"confidence":0.99270403,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.009002488106489182},{"word":"a","start":375.28998,"end":375.37,"confidence":0.99406993,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.015154821798205376},{"word":"text","start":375.37,"end":375.61,"confidence":0.999749,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.014828655868768692},{"word":"that","start":375.61,"end":375.77,"confidence":0.57495636,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0023535601794719696},{"word":"says","start":375.77,"end":376.00998,"confidence":0.83576214,"punctuated_word":"says,","sentiment":"neutral","sentiment_score":0.005014728754758835},{"word":"hello","start":376.00998,"end":376.50998,"confidence":0.9357498,"punctuated_word":"hello?","sentiment":"neutral","sentiment_score":0.008480105549097061},{"word":"no","start":381.455,"end":381.615,"confidence":0.9632664,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.19571128487586975},{"word":"no","start":381.615,"end":381.85498,"confidence":0.9964633,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17908719182014465},{"word":"what","start":381.85498,"end":382.095,"confidence":0.9372716,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.17512688040733335},{"word":"i","start":382.095,"end":382.175,"confidence":0.99790525,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10650144517421722},{"word":"want","start":382.175,"end":382.335,"confidence":0.99744177,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.1252536177635193},{"word":"you","start":382.335,"end":382.57498,"confidence":0.997919,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12241903692483902},{"word":"to","start":382.57498,"end":382.655,"confidence":0.99773645,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07968062907457352},{"word":"do","start":382.655,"end":383.155,"confidence":0.82376945,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":-0.05364074185490608},{"word":"i","start":383.775,"end":384.01498,"confidence":0.7330138,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.029336467385292053},{"word":"will","start":384.01498,"end":384.25497,"confidence":0.35497785,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.048278406262397766},{"word":"open","start":384.25497,"end":384.495,"confidence":0.7730888,"punctuated_word":"open","sentiment":"neutral","sentiment_score":-0.010855764150619509},{"word":"up","start":384.495,"end":384.57498,"confidence":0.9936779,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.007454156875610352},{"word":"your","start":384.57498,"end":384.81497,"confidence":0.9093961,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04509500041604042},{"word":"google","start":384.81497,"end":385.13498,"confidence":0.9927099,"punctuated_word":"Google","sentiment":"neutral","sentiment_score":-0.021047018468379974},{"word":"your","start":385.53497,"end":386.03497,"confidence":0.9851633,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04659223556518555},{"word":"microsoft","start":386.655,"end":387.155,"confidence":0.9815684,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":-0.02249850705265999},{"word":"edge","start":387.375,"end":387.875,"confidence":0.9636557,"punctuated_word":"Edge.","sentiment":"neutral","sentiment_score":-0.036788634955883026},{"word":"okay","start":389.055,"end":389.375,"confidence":0.98518705,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05696152150630951},{"word":"and","start":389.375,"end":389.615,"confidence":0.99751294,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.052430663257837296},{"word":"in","start":389.615,"end":389.85498,"confidence":0.97022396,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06592714041471481},{"word":"the","start":389.85498,"end":390.01498,"confidence":0.9993135,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0651426911354065},{"word":"url","start":390.01498,"end":390.51498,"confidence":0.9938055,"punctuated_word":"URL","sentiment":"neutral","sentiment_score":0.06571075320243835},{"word":"at","start":390.57498,"end":390.735,"confidence":0.72541714,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.06429657340049744},{"word":"the","start":390.735,"end":390.895,"confidence":0.99967813,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06068747490644455},{"word":"top","start":390.895,"end":391.13498,"confidence":0.97100043,"punctuated_word":"top,","sentiment":"neutral","sentiment_score":0.06395533680915833},{"word":"i","start":391.13498,"end":391.29498,"confidence":0.86212826,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0537077859044075},{"word":"want","start":391.29498,"end":391.455,"confidence":0.998892,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.0574050135910511},{"word":"you","start":391.455,"end":391.615,"confidence":0.99884135,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04880378395318985},{"word":"to","start":391.615,"end":391.775,"confidence":0.9954169,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.061899419873952866},{"word":"write","start":391.775,"end":391.935,"confidence":0.9992872,"punctuated_word":"write","sentiment":"neutral","sentiment_score":0.04663476347923279},{"word":"down","start":391.935,"end":392.41498,"confidence":0.9852535,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.06267014145851135},{"word":"speedtest,1word,..net","start":392.41498,"end":396.93,"confidence":0.91577274,"punctuated_word":"speedtest,1word,..net.","sentiment":"neutral","sentiment_score":0.05149966478347778},{"word":"i'll","start":396.93,"end":397.17,"confidence":0.993443,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0779426097869873},{"word":"text","start":397.17,"end":397.49002,"confidence":0.9983157,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.1199529469013214},{"word":"it","start":397.49002,"end":397.65,"confidence":0.9986432,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07505125552415848},{"word":"to","start":397.65,"end":397.81,"confidence":0.9977884,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08496078103780746},{"word":"you","start":397.81,"end":398.05002,"confidence":0.9986818,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.051910802721977234},{"word":"okay","start":398.05002,"end":398.55002,"confidence":0.9919517,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.04065383970737457},{"word":"okay","start":407.48502,"end":407.725,"confidence":0.8387745,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0489734448492527},{"word":"you'll","start":407.725,"end":407.96503,"confidence":0.9964191,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":0.04655280336737633},{"word":"see","start":407.96503,"end":408.285,"confidence":0.97953206,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06602422147989273},{"word":"it","start":408.285,"end":408.36502,"confidence":0.4006514,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05141396448016167},{"word":"there","start":408.36502,"end":408.605,"confidence":0.42340827,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.04876094311475754},{"word":"it","start":408.605,"end":408.685,"confidence":0.8718906,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.04588799923658371},{"word":"just","start":408.685,"end":408.845,"confidence":0.6152106,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.044876862317323685},{"word":"come","start":408.845,"end":409.005,"confidence":0.98630476,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.05732931196689606},{"word":"up","start":409.005,"end":409.165,"confidence":0.9989116,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.054438017308712006},{"word":"on","start":409.165,"end":409.325,"confidence":0.98052466,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05135729908943176},{"word":"your","start":409.325,"end":409.565,"confidence":0.9997174,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.033281322568655014},{"word":"screen","start":409.565,"end":410.065,"confidence":0.9995425,"punctuated_word":"screen.","sentiment":"neutral","sentiment_score":0.04005437344312668},{"word":"do","start":416.92502,"end":417.08502,"confidence":0.64929813,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.020573262125253677},{"word":"you","start":417.08502,"end":417.165,"confidence":0.99954224,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.021402213722467422},{"word":"see","start":417.165,"end":417.405,"confidence":0.9998117,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.029560379683971405},{"word":"it","start":417.405,"end":417.905,"confidence":0.9994416,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.0161724966019392},{"word":"okay","start":419.005,"end":419.405,"confidence":0.9970952,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.026959946379065514},{"word":"just","start":419.405,"end":419.80502,"confidence":0.8864045,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.06254521012306213},{"word":"speedtest.net","start":419.80502,"end":421.185,"confidence":0.98237705,"punctuated_word":"speedtest.net","sentiment":"neutral","sentiment_score":0.05609496310353279},{"word":"on","start":421.48502,"end":421.64502,"confidence":0.99028486,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04317145049571991},{"word":"the","start":421.64502,"end":421.885,"confidence":0.9996216,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04011735320091248},{"word":"url","start":421.885,"end":422.385,"confidence":0.75674355,"punctuated_word":"URL,","sentiment":"neutral","sentiment_score":0.05023417994379997},{"word":"and","start":422.81,"end":423.05002,"confidence":0.99949133,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.027958741411566734},{"word":"then","start":423.05002,"end":423.21002,"confidence":0.9995834,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03338932991027832},{"word":"click","start":423.21002,"end":423.61002,"confidence":0.99620855,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.02951914817094803},{"word":"enter","start":423.61002,"end":423.93002,"confidence":0.77560127,"punctuated_word":"enter,","sentiment":"neutral","sentiment_score":0.04361620917916298},{"word":"and","start":423.93002,"end":424.09,"confidence":0.99893326,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.031991831958293915},{"word":"then","start":424.09,"end":424.25,"confidence":0.99786097,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.039961300790309906},{"word":"run","start":424.25,"end":424.49002,"confidence":0.99840206,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.04146827012300491},{"word":"a","start":424.49002,"end":424.65002,"confidence":0.99335057,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.040152668952941895},{"word":"speed","start":424.65002,"end":424.97,"confidence":0.9965804,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.037959493696689606},{"word":"test","start":424.97,"end":425.37003,"confidence":0.99707687,"punctuated_word":"test","sentiment":"neutral","sentiment_score":0.048031795769929886},{"word":"or","start":425.37003,"end":425.61002,"confidence":0.86591816,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04278034716844559},{"word":"two","start":425.61002,"end":425.77002,"confidence":0.9408194,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.05959545075893402},{"word":"of","start":425.77002,"end":425.93002,"confidence":0.9930045,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04706266522407532},{"word":"them","start":425.93002,"end":426.43002,"confidence":0.76325345,"punctuated_word":"them,","sentiment":"neutral","sentiment_score":0.04064233601093292},{"word":"and","start":426.57,"end":426.73,"confidence":0.9994809,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.029865553602576256},{"word":"just","start":426.73,"end":426.97,"confidence":0.9951852,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.029838621616363525},{"word":"send","start":426.97,"end":427.13,"confidence":0.9962968,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.02180054411292076},{"word":"me","start":427.13,"end":427.29,"confidence":0.99907047,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.034080155193805695},{"word":"a","start":427.29,"end":427.45,"confidence":0.99637103,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.030890459194779396},{"word":"photo","start":427.45,"end":427.77002,"confidence":0.9983236,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":0.02831193059682846},{"word":"of","start":427.77002,"end":427.93002,"confidence":0.98998487,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02985275536775589},{"word":"them","start":427.93002,"end":428.17,"confidence":0.9814654,"punctuated_word":"them,","sentiment":"neutral","sentiment_score":0.012459620833396912},{"word":"please","start":428.17,"end":428.67,"confidence":0.98832893,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.005734345875680447},{"word":"now","start":437.615,"end":437.85498,"confidence":0.47391754,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.03211602941155434},{"word":"continue","start":437.85498,"end":438.35498,"confidence":0.97458243,"punctuated_word":"continue.","sentiment":"neutral","sentiment_score":-0.00956062227487564},{"word":"yeah","start":440.975,"end":441.13498,"confidence":0.9144944,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04149393737316131},{"word":"because","start":441.13498,"end":441.535,"confidence":0.99547285,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.08704636991024017},{"word":"google","start":441.535,"end":441.935,"confidence":0.9865096,"punctuated_word":"Google","sentiment":"neutral","sentiment_score":-0.08573104441165924},{"word":"chrome","start":441.935,"end":442.435,"confidence":0.99086386,"punctuated_word":"Chrome","sentiment":"neutral","sentiment_score":-0.1015210747718811},{"word":"call","start":443.375,"end":443.695,"confidence":0.44385165,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1321048140525818},{"word":"out","start":443.695,"end":444.195,"confidence":0.6422432,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.14976641535758972},{"word":"problem","start":448.335,"end":448.735,"confidence":0.4536676,"punctuated_word":"Problem","sentiment":"neutral","sentiment_score":-0.2371717244386673},{"word":"is","start":448.735,"end":448.975,"confidence":0.96915,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.23936155438423157},{"word":"with","start":448.975,"end":449.375,"confidence":0.9075032,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2729378342628479},{"word":"microsoft","start":449.375,"end":449.875,"confidence":0.54652375,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":-0.2711237967014313},{"word":"edge","start":450.01498,"end":450.255,"confidence":0.87514657,"punctuated_word":"Edge,","sentiment":"neutral","sentiment_score":-0.25178033113479614},{"word":"it's","start":450.255,"end":450.45,"confidence":0.977217,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.27424678206443787},{"word":"got","start":450.45,"end":450.69,"confidence":0.99820864,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2650435268878937},{"word":"some","start":450.69,"end":450.85,"confidence":0.99652594,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.27678996324539185},{"word":"well","start":450.85,"end":451.17,"confidence":0.89207834,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.22543783485889435},{"word":"malware","start":451.41,"end":451.81,"confidence":0.8938144,"punctuated_word":"malware","sentiment":"neutral","sentiment_score":-0.22858330607414248},{"word":"in","start":451.81,"end":451.97,"confidence":0.7040136,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2572247087955475},{"word":"it","start":451.97,"end":452.13,"confidence":0.972955,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.2341980338096619},{"word":"the","start":452.13,"end":452.21002,"confidence":0.508813,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.12550455331802368},{"word":"i","start":452.29,"end":452.37003,"confidence":0.99966776,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09663847088813782},{"word":"mean","start":452.37003,"end":452.53,"confidence":0.9954119,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.09813161194324492},{"word":"i","start":452.53,"end":452.69,"confidence":0.9949616,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07667972892522812},{"word":"always","start":452.69,"end":453.01,"confidence":0.8823636,"punctuated_word":"always","sentiment":"neutral","sentiment_score":-0.04814287647604942},{"word":"use","start":453.01,"end":453.25,"confidence":0.98122907,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.07879754155874252},{"word":"google","start":453.25,"end":453.57,"confidence":0.99860674,"punctuated_word":"Google","sentiment":"neutral","sentiment_score":-0.021244093775749207},{"word":"chrome","start":453.57,"end":453.89,"confidence":0.97257614,"punctuated_word":"Chrome.","sentiment":"neutral","sentiment_score":-0.04549914598464966},{"word":"that's","start":453.89,"end":454.13,"confidence":0.9994464,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.01084241084754467},{"word":"the","start":454.13,"end":454.29,"confidence":0.98882884,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05672603473067283},{"word":"safe","start":454.29,"end":454.61002,"confidence":0.9001593,"punctuated_word":"safe","sentiment":"neutral","sentiment_score":-0.06475993245840073},{"word":"the","start":454.69,"end":454.85,"confidence":0.99727184,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026405394077301025},{"word":"safest","start":454.85,"end":455.33002,"confidence":0.99798536,"punctuated_word":"safest","sentiment":"neutral","sentiment_score":-0.07001854479312897},{"word":"one","start":455.33002,"end":455.83002,"confidence":0.9997609,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.1256842017173767},{"word":"can","start":460.45,"end":460.69,"confidence":0.99685436,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.0129292793571949},{"word":"you","start":460.69,"end":460.85,"confidence":0.9996952,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.015345420688390732},{"word":"send","start":460.85,"end":461.09003,"confidence":0.9982907,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.014364076778292656},{"word":"me","start":461.09003,"end":461.17,"confidence":0.9996166,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.009613392874598505},{"word":"a","start":461.17,"end":461.25,"confidence":0.9987784,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0012866463512182236},{"word":"photo","start":461.25,"end":461.73,"confidence":0.9986349,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":-0.0009466111660003662},{"word":"of","start":461.73,"end":461.81,"confidence":0.9987595,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0022654682397842407},{"word":"that","start":461.81,"end":462.31,"confidence":0.9974352,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.0024805469438433647},{"word":"so","start":470.905,"end":471.225,"confidence":0.6961932,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.003929538652300835},{"word":"is","start":471.225,"end":471.385,"confidence":0.99430215,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0036588897928595543},{"word":"this","start":471.385,"end":471.625,"confidence":0.99906904,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.00388464517891407},{"word":"your","start":471.625,"end":471.865,"confidence":0.9979825,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.008048690855503082},{"word":"work","start":471.865,"end":472.185,"confidence":0.99910176,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.014103438705205916},{"word":"laptop","start":472.185,"end":472.665,"confidence":0.9996637,"punctuated_word":"laptop","sentiment":"neutral","sentiment_score":-0.012936807237565516},{"word":"or","start":472.665,"end":472.905,"confidence":0.98373437,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.011046117171645164},{"word":"your","start":472.905,"end":473.14502,"confidence":0.9988009,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.008499660529196262},{"word":"personal","start":473.14502,"end":473.545,"confidence":0.9992766,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":-0.008429869078099728},{"word":"one","start":473.545,"end":474.045,"confidence":0.9989363,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.01166766043752432},{"word":"you","start":476.185,"end":476.42502,"confidence":0.6847396,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.040073759853839874},{"word":"don't","start":476.42502,"end":476.665,"confidence":0.9907996,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.07599614560604095},{"word":"have","start":476.665,"end":477.165,"confidence":0.99856925,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04873676970601082},{"word":"yeah","start":488.1,"end":488.42,"confidence":0.9379153,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.03481477499008179},{"word":"could","start":488.42,"end":488.66,"confidence":0.6911464,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.02585042640566826},{"word":"be","start":488.66,"end":488.82,"confidence":0.84903115,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.015939168632030487},{"word":"do","start":488.90002,"end":488.98,"confidence":0.7684548,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.017839564010500908},{"word":"you","start":488.98,"end":489.06,"confidence":0.7283435,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.017271310091018677},{"word":"does","start":489.22,"end":489.46002,"confidence":0.98416245,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.01566377282142639},{"word":"your","start":489.46002,"end":489.62003,"confidence":0.99251103,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01769353076815605},{"word":"work","start":489.62003,"end":489.86002,"confidence":0.9938012,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.021611247211694717},{"word":"use","start":489.86002,"end":490.1,"confidence":0.9744255,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.020021842792630196},{"word":"a","start":490.1,"end":490.26,"confidence":0.98182756,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01962365955114365},{"word":"private","start":490.26,"end":490.76,"confidence":0.99850744,"punctuated_word":"private","sentiment":"neutral","sentiment_score":-0.03170602768659592},{"word":"vpn","start":490.82,"end":491.32,"confidence":0.9989311,"punctuated_word":"VPN?","sentiment":"neutral","sentiment_score":-0.026894748210906982},{"word":"well","start":493.155,"end":493.395,"confidence":0.8919477,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.018654339015483856},{"word":"then","start":493.395,"end":493.555,"confidence":0.9991223,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.014512386173009872},{"word":"that's","start":493.555,"end":493.715,"confidence":0.9707693,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.032138265669345856},{"word":"where","start":493.715,"end":493.955,"confidence":0.8574262,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.06551682204008102},{"word":"the","start":493.955,"end":494.115,"confidence":0.99867946,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06350620090961456},{"word":"problem","start":494.115,"end":494.355,"confidence":0.9997067,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.08754413574934006},{"word":"is","start":494.355,"end":494.855,"confidence":0.99909997,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.06375188380479813},{"word":"sometimes","start":495.155,"end":495.555,"confidence":0.9119728,"punctuated_word":"Sometimes","sentiment":"neutral","sentiment_score":-0.08172342926263809},{"word":"the","start":495.555,"end":495.79498,"confidence":0.8944507,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15768659114837646},{"word":"vpns","start":495.79498,"end":496.29498,"confidence":0.9642703,"punctuated_word":"VPNs,","sentiment":"neutral","sentiment_score":-0.17590950429439545},{"word":"they","start":496.435,"end":496.595,"confidence":0.9986519,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.2004433274269104},{"word":"can","start":496.595,"end":496.835,"confidence":0.9998091,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.20047838985919952},{"word":"slow","start":496.835,"end":497.235,"confidence":0.9967824,"punctuated_word":"slow","sentiment":"neutral","sentiment_score":-0.23339420557022095},{"word":"down","start":497.235,"end":497.555,"confidence":0.7618192,"punctuated_word":"down.","sentiment":"neutral","sentiment_score":-0.2287711203098297},{"word":"it","start":497.555,"end":497.79498,"confidence":0.48063734,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.1869201809167862},{"word":"can","start":497.79498,"end":498.035,"confidence":0.9962618,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.18625742197036743},{"word":"create","start":498.035,"end":498.51498,"confidence":0.99719256,"punctuated_word":"create","sentiment":"neutral","sentiment_score":-0.2905227243900299},{"word":"problems","start":498.51498,"end":499.01498,"confidence":0.9994623,"punctuated_word":"problems","sentiment":"neutral","sentiment_score":-0.21691244840621948},{"word":"or","start":499.155,"end":499.435,"confidence":0.71117336,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.19097094237804413},{"word":"so","start":499.715,"end":499.955,"confidence":0.76465666,"punctuated_word":"so,","sentiment":"neutral","sentiment_score":-0.12493500858545303},{"word":"yeah","start":499.955,"end":500.355,"confidence":0.9351914,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.0743970274925232},{"word":"that","start":500.355,"end":500.51498,"confidence":0.8554299,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06391558051109314},{"word":"sound","start":500.51498,"end":500.635,"confidence":0.48834792,"punctuated_word":"sound","sentiment":"neutral","sentiment_score":-0.0843500941991806},{"word":"that's","start":500.755,"end":500.995,"confidence":0.94179976,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.019467968493700027},{"word":"what","start":500.995,"end":501.155,"confidence":0.956507,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0015671998262405396},{"word":"it","start":501.155,"end":501.235,"confidence":0.9943235,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.01981080323457718},{"word":"sounds","start":501.235,"end":501.475,"confidence":0.9228088,"punctuated_word":"sounds","sentiment":"neutral","sentiment_score":-0.03507619351148605},{"word":"like","start":501.475,"end":501.555,"confidence":0.8329967,"punctuated_word":"like.","sentiment":"neutral","sentiment_score":-0.04183831065893173},{"word":"because","start":501.555,"end":501.79498,"confidence":0.9712641,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.2296425998210907},{"word":"from","start":501.79498,"end":501.955,"confidence":0.89795965,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.35870957374572754},{"word":"my","start":501.955,"end":502.115,"confidence":0.9933984,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.3632962703704834},{"word":"end","start":502.115,"end":502.275,"confidence":0.9896012,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":0.3200039863586426},{"word":"everything","start":502.275,"end":502.675,"confidence":0.99953234,"punctuated_word":"everything","sentiment":"positive","sentiment_score":0.4296306073665619},{"word":"looks","start":502.675,"end":502.995,"confidence":0.99946266,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":0.31072545051574707},{"word":"good","start":502.995,"end":503.495,"confidence":0.9996753,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.24735184013843536},{"word":"yeah","start":504.835,"end":504.995,"confidence":0.9347379,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16105502843856812},{"word":"just","start":504.995,"end":505.155,"confidence":0.9979668,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.21879173815250397},{"word":"if","start":505.235,"end":505.395,"confidence":0.9941738,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.21019604802131653},{"word":"you","start":505.395,"end":505.555,"confidence":0.9989157,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20366165041923523},{"word":"could","start":505.555,"end":505.635,"confidence":0.7569421,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.200716495513916},{"word":"still","start":505.635,"end":505.875,"confidence":0.9974589,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.16524165868759155},{"word":"send","start":505.875,"end":506.035,"confidence":0.99875844,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.16453374922275543},{"word":"me","start":506.035,"end":506.195,"confidence":0.99966955,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.209949791431427},{"word":"a","start":506.195,"end":506.355,"confidence":0.9867294,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18866783380508423},{"word":"photo","start":506.355,"end":506.595,"confidence":0.991165,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":0.14954648911952972},{"word":"of","start":506.595,"end":506.755,"confidence":0.8574266,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.17425274848937988},{"word":"that","start":506.755,"end":506.915,"confidence":0.99351364,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.15989050269126892},{"word":"it'd","start":506.915,"end":507.155,"confidence":0.7027078,"punctuated_word":"it'd","sentiment":"neutral","sentiment_score":0.1839967966079712},{"word":"be","start":507.155,"end":507.315,"confidence":0.99933857,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.18656863272190097},{"word":"good","start":507.315,"end":507.815,"confidence":0.99921894,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.12259097397327424},{"word":"okay","start":516.32,"end":516.82,"confidence":0.91903055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03186772018671036},{"word":"yeah","start":517.2,"end":517.44,"confidence":0.8128597,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03258645161986351},{"word":"you","start":517.44,"end":517.60004,"confidence":0.99866176,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.059065718203783035},{"word":"might","start":517.60004,"end":517.84,"confidence":0.9987833,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.07063101977109909},{"word":"need","start":517.84,"end":518.0,"confidence":0.99950457,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.09800363332033156},{"word":"to","start":518.0,"end":518.08,"confidence":0.9987968,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09444133192300797},{"word":"talk","start":518.08,"end":518.32,"confidence":0.99892646,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.09865979105234146},{"word":"to","start":518.32,"end":518.48,"confidence":0.9965481,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10423178970813753},{"word":"your","start":518.48,"end":518.72003,"confidence":0.99668044,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.10040873289108276},{"word":"it","start":518.72003,"end":519.12,"confidence":0.85900444,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.13054782152175903},{"word":"guy","start":519.12,"end":519.62,"confidence":0.9940785,"punctuated_word":"guy.","sentiment":"neutral","sentiment_score":-0.09488960355520248},{"word":"but","start":521.275,"end":521.355,"confidence":0.78713524,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.010510284453630447},{"word":"if","start":521.355,"end":521.515,"confidence":0.9939752,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.004577159881591797},{"word":"anything","start":521.515,"end":521.835,"confidence":0.9998196,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.02692609652876854},{"word":"happens","start":521.835,"end":522.315,"confidence":0.9645113,"punctuated_word":"happens,","sentiment":"neutral","sentiment_score":0.005349176004528999},{"word":"just","start":522.315,"end":522.815,"confidence":0.9996698,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.016519680619239807},{"word":"call","start":523.515,"end":523.755,"confidence":0.92588836,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.011941101402044296},{"word":"me","start":523.755,"end":523.915,"confidence":0.99982256,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02235763892531395},{"word":"on","start":523.915,"end":524.075,"confidence":0.99988437,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04516847804188728},{"word":"that","start":524.075,"end":524.235,"confidence":0.9995881,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03435879200696945},{"word":"number","start":524.235,"end":524.555,"confidence":0.99974185,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.004645898938179016},{"word":"i'll","start":524.555,"end":524.715,"confidence":0.7623073,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03970811516046524},{"word":"just","start":524.715,"end":524.955,"confidence":0.9991763,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03501015529036522},{"word":"text","start":524.955,"end":525.195,"confidence":0.9997335,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.0323677696287632},{"word":"you","start":525.195,"end":525.355,"confidence":0.9993918,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0010845586657524109},{"word":"on","start":525.355,"end":525.515,"confidence":0.99212617,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.009437333792448044},{"word":"alright","start":525.515,"end":526.015,"confidence":0.99905425,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.04663871228694916},{"word":"you'll","start":526.875,"end":527.115,"confidence":0.9534534,"punctuated_word":"You'll","sentiment":"positive","sentiment_score":0.35709795355796814},{"word":"get","start":527.115,"end":527.275,"confidence":0.9975358,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.4160330593585968},{"word":"a","start":527.275,"end":527.355,"confidence":0.9445638,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3150293231010437},{"word":"you'll","start":527.355,"end":527.595,"confidence":0.9970057,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.3229796588420868},{"word":"get","start":527.595,"end":527.755,"confidence":0.9994855,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1971023827791214},{"word":"a","start":527.755,"end":527.995,"confidence":0.99816185,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.20170092582702637},{"word":"a","start":527.995,"end":528.075,"confidence":0.46060023,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.17286700010299683},{"word":"faster","start":528.075,"end":528.475,"confidence":0.99371827,"punctuated_word":"faster","sentiment":"neutral","sentiment_score":0.1810854375362396},{"word":"response","start":528.475,"end":528.875,"confidence":0.9997284,"punctuated_word":"response.","sentiment":"neutral","sentiment_score":0.18287593126296997},{"word":"alright","start":528.875,"end":529.115,"confidence":0.9855597,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1524602770805359},{"word":"no","start":529.115,"end":529.355,"confidence":0.9983398,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.183411106467247},{"word":"problems","start":529.355,"end":529.855,"confidence":0.85437274,"punctuated_word":"problems.","sentiment":"neutral","sentiment_score":0.16115009784698486},{"word":"anything","start":530.795,"end":531.195,"confidence":0.997592,"punctuated_word":"Anything","sentiment":"neutral","sentiment_score":0.11338141560554504},{"word":"else","start":531.195,"end":531.695,"confidence":0.9998214,"punctuated_word":"else?","sentiment":"neutral","sentiment_score":0.08849266171455383},{"word":"okay","start":534.17,"end":534.41,"confidence":0.99664205,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.26917701959609985},{"word":"well","start":534.41,"end":534.65,"confidence":0.9961501,"punctuated_word":"Well,","sentiment":"positive","sentiment_score":0.45348167419433594},{"word":"you","start":534.65,"end":534.73,"confidence":0.99942505,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5662851929664612},{"word":"have","start":534.73,"end":534.89,"confidence":0.9998864,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6043275594711304},{"word":"a","start":534.89,"end":534.97,"confidence":0.99940467,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5959172248840332},{"word":"lovely","start":534.97,"end":535.21,"confidence":0.99994123,"punctuated_word":"lovely","sentiment":"positive","sentiment_score":0.5994341373443604},{"word":"day","start":535.21,"end":535.45,"confidence":0.84863067,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.6268825531005859},{"word":"and","start":535.45,"end":535.85,"confidence":0.9995421,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5527721643447876},{"word":"don't","start":535.85,"end":536.08997,"confidence":0.89322203,"punctuated_word":"don't","sentiment":"positive","sentiment_score":0.47669267654418945},{"word":"hesitate","start":536.08997,"end":536.57,"confidence":0.99552983,"punctuated_word":"hesitate","sentiment":"positive","sentiment_score":0.4739210605621338},{"word":"to","start":536.57,"end":536.65,"confidence":0.99806505,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.420193612575531},{"word":"give","start":536.65,"end":536.81,"confidence":0.99966323,"punctuated_word":"give","sentiment":"positive","sentiment_score":0.3515474796295166},{"word":"us","start":536.81,"end":536.97,"confidence":0.9994931,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.3184233009815216},{"word":"a","start":536.97,"end":537.13,"confidence":0.9985209,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.35441988706588745},{"word":"callback","start":537.13,"end":537.45,"confidence":0.98612076,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.30454695224761963},{"word":"or","start":537.45,"end":537.77,"confidence":0.9783124,"punctuated_word":"or","sentiment":"positive","sentiment_score":0.34569111466407776},{"word":"text","start":537.77,"end":538.17,"confidence":0.9974886,"punctuated_word":"text","sentiment":"positive","sentiment_score":0.3781740069389343},{"word":"assistance","start":538.17,"end":538.57,"confidence":0.99871695,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.3036309480667114},{"word":"to","start":538.57,"end":538.73,"confidence":0.9988714,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.39271196722984314},{"word":"that","start":538.73,"end":538.89,"confidence":0.9997652,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.32819756865501404},{"word":"number","start":538.89,"end":539.13,"confidence":0.9999459,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.28892943263053894},{"word":"if","start":539.13,"end":539.29,"confidence":0.9578268,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.388195276260376},{"word":"you","start":539.29,"end":539.45,"confidence":0.9997793,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3855800926685333},{"word":"need","start":539.45,"end":539.61,"confidence":0.9955172,"punctuated_word":"need","sentiment":"positive","sentiment_score":0.3490954339504242},{"word":"help","start":539.61,"end":540.11,"confidence":0.9840497,"punctuated_word":"help.","sentiment":"positive","sentiment_score":0.3354862928390503},{"word":"alright","start":541.77,"end":541.85,"confidence":0.7130025,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.44683218002319336},{"word":"thank","start":541.85,"end":542.08997,"confidence":0.99887556,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8147698044776917},{"word":"you","start":542.08997,"end":542.41,"confidence":0.9998373,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7399754524230957},{"word":"bye","start":542.41,"end":542.91,"confidence":0.99296683,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4743635058403015}],"paragraphs":{"transcript":"\nGood afternoon, Airtel. Yes. What's wrong with the Internet? Mhmm. Can I have your can I have the first name of the account holder?\n\nSorry. B o. Yep. Okay. And what seems to be the problem?\n\nWhat it just like it turns on and off, does it? Hello? No. You can't I can't hear you properly. Hello?\n\nHello? Okay. So you're saying that the Internet taps on and off. Does it? When did this start to happen?\n\nOh, okay. Hang on a sec. Yep. Oh, that's not good. Everything everything alright?\n\nThat's that's not good. Hang on a second. Thanks. Alright. Got that one.\n\nAlright. I just wanna see if this is a network issue or an issue from Airtel. Hang on a sec. Thanks. Okay.\n\nSo your plan is 25 Mbps, which is depending on how many on how many devices. You can use up to three devices on that one. Anything over three devices, you might get lagging or or cutouts and stuff like that. You know, let me just try this for you. Yeah.\n\nYou know what? They say better a loan than with bad company. That's how it's better to be a land than with bad company. Haven't you heard of that before? Alright.\n\nSo your unit 18032 Sandstone Prism At Poirier Park? Let me just check your status here. 1808. Yeah. Okay.\n\nSo we've got so on the wall, you got a black box there, right, that's going on to the wall. That black box is connected to your router. Right? Now the no. No.\n\nWhat's connected on the wall is an NTD box. It's in the network terminal device. And then from that back box or the net NTD box, there's a cable that goes from that to your router or to your modem router. It's called a okay. Now the top the model of that router, do you know what model it is?\n\nIs it a TP Link or a no. No. Your router, the modem. Okay. Which yeah.\n\nI know. Well, we got a lot of them. Which one is it? Is it a everyone or a k d seven or sorry? Oh, yeah.\n\nYeah. Every okay. That's the a x 3,000. Alright. So that's the a x 3,000 Wi Fi six.\n\nSo that so that wouldn't be a problem. I've just checked. Can you just check your service now? Yeah. What do you use?\n\nA laptop or a PC or how do you use it? Alright. So what I want you to do with the Windows laptop, can you open up your Chrome browser? What do you use? Edge?\n\nOkay. That's alright. Well, if you can open up your Microsoft Edge, and on your Microsoft Edge, you go to the URL. And what I'll do is I'm gonna actually, I'm gonna text you with the the twenty four hour number. Okay.\n\nHang on a sec. 0416806277. I just made the phone ring once, and I'm just gonna send you a text. It says 277277. Okay.\n\nI just sent you a text that says, hello? No. No. What I want you to do, I will open up your Google your Microsoft Edge. Okay.\n\nAnd in the URL at the top, I want you to write down speedtest,1word,..net. I'll text it to you. Okay? Okay. You'll see it there.\n\nIt just come up on your screen. Do you see it? Okay. Just speedtest.net on the URL, and then click enter, and then run a speed test or two of them, and just send me a photo of them, please. Now continue.\n\nYeah. Because Google Chrome call out. Problem is with Microsoft Edge, it's got some well malware in it. The I mean, I always use Google Chrome. That's the safe the safest one.\n\nCan you send me a photo of that? So is this your work laptop or your personal one? You don't have yeah. Could be do you does your work use a private VPN? Well, then that's where the problem is.\n\nSometimes the VPNs, they can slow down. It can create problems or so, yeah, that sound that's what it sounds like. Because from my end, everything looks good. Yeah. Just if you could still send me a photo of that, it'd be good.\n\nOkay. Yeah. You might need to talk to your IT guy. But if anything happens, just call me on that number I'll just text you on. Alright?\n\nYou'll get a you'll get a a faster response. Alright. No problems. Anything else? Okay.\n\nWell, you have a lovely day, and don't hesitate to give us a callback or text assistance to that number if you need help. Alright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Airtel.","start":0.64,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.23743009070555368},{"text":"Yes.","start":8.0,"end":8.4,"sentiment":"neutral","sentiment_score":0.007274666801095009},{"text":"What's wrong with the Internet?","start":8.4,"end":9.62,"sentiment":"neutral","sentiment_score":-0.14581604450941085},{"text":"Mhmm.","start":21.195,"end":21.595,"sentiment":"neutral","sentiment_score":-0.04924760386347771},{"text":"Can I have your can I have the first name of the account holder?","start":21.595,"end":26.095001,"sentiment":"neutral","sentiment_score":-0.003520829513685645}],"sentiment":"neutral","sentiment_score":-0.004502270861848956,"num_words":24,"start":0.64,"end":26.095001},{"sentences":[{"text":"Sorry.","start":31.47,"end":31.869999,"sentiment":"neutral","sentiment_score":-0.039744168519973755},{"text":"B o.","start":31.869999,"end":32.69,"sentiment":"neutral","sentiment_score":-0.015730447601526976},{"text":"Yep.","start":34.91,"end":35.41,"sentiment":"neutral","sentiment_score":-0.014603051356971264},{"text":"Okay.","start":45.655,"end":45.975,"sentiment":"neutral","sentiment_score":-0.020304029807448387},{"text":"And what seems to be the problem?","start":45.975,"end":47.515,"sentiment":"neutral","sentiment_score":-0.06743423853601728}],"sentiment":"neutral","sentiment_score":-0.04817931788663069,"num_words":12,"start":31.47,"end":47.515},{"sentences":[{"text":"What it just like it turns on and off, does it?","start":58.050003,"end":59.190002,"sentiment":"neutral","sentiment_score":-0.11370211230082945},{"text":"Hello?","start":63.730003,"end":64.23,"sentiment":"neutral","sentiment_score":-0.06770668923854828},{"text":"No.","start":67.365,"end":67.525,"sentiment":"negative","sentiment_score":-0.3445167541503906},{"text":"You can't I can't hear you properly.","start":67.525,"end":68.805,"sentiment":"negative","sentiment_score":-0.39281543237822397},{"text":"Hello?","start":68.805,"end":69.305,"sentiment":"neutral","sentiment_score":-0.09612196683883668}],"sentiment":"neutral","sentiment_score":-0.2147036510564032,"num_words":21,"start":58.050003,"end":69.305},{"sentences":[{"text":"Hello?","start":72.485,"end":72.985,"sentiment":"neutral","sentiment_score":-0.05821971595287323},{"text":"Okay.","start":76.005,"end":76.485,"sentiment":"neutral","sentiment_score":-0.03197917342185974},{"text":"So you're saying that the Internet taps on and off.","start":76.485,"end":79.845,"sentiment":"neutral","sentiment_score":-0.056747854501008985},{"text":"Does it?","start":79.845,"end":80.585,"sentiment":"neutral","sentiment_score":-0.05282546579837799},{"text":"When did this start to happen?","start":85.53,"end":87.229996,"sentiment":"neutral","sentiment_score":-0.06033081809679667}],"sentiment":"neutral","sentiment_score":-0.05626566372811794,"num_words":20,"start":72.485,"end":87.229996},{"sentences":[{"text":"Oh, okay.","start":90.009995,"end":90.57,"sentiment":"neutral","sentiment_score":0.0011838553473353386},{"text":"Hang on a sec.","start":90.57,"end":91.549995,"sentiment":"neutral","sentiment_score":-0.01855242159217596},{"text":"Yep.","start":98.115,"end":98.615,"sentiment":"neutral","sentiment_score":-0.0894172191619873},{"text":"Oh, that's not good.","start":102.674995,"end":103.975,"sentiment":"neutral","sentiment_score":-0.11023939773440362},{"text":"Everything everything alright?","start":104.59499,"end":106.134995,"sentiment":"neutral","sentiment_score":0.01108440694709619}],"sentiment":"neutral","sentiment_score":-0.04064025463802474,"num_words":14,"start":90.009995,"end":106.134995},{"sentences":[{"text":"That's that's not good.","start":109.634995,"end":111.35,"sentiment":"negative","sentiment_score":-0.5418216735124588},{"text":"Hang on a second.","start":112.93,"end":114.149994,"sentiment":"neutral","sentiment_score":-0.06477744411677122},{"text":"Thanks.","start":114.21,"end":114.71,"sentiment":"neutral","sentiment_score":0.08657112717628479},{"text":"Alright.","start":114.85,"end":115.25,"sentiment":"neutral","sentiment_score":0.049967940896749496},{"text":"Got that one.","start":115.25,"end":116.149994,"sentiment":"neutral","sentiment_score":0.042399413883686066}],"sentiment":"neutral","sentiment_score":-0.16635839698406366,"num_words":13,"start":109.634995,"end":116.149994},{"sentences":[{"text":"Alright.","start":117.49,"end":117.99,"sentiment":"neutral","sentiment_score":0.022733554244041443},{"text":"I just wanna see if this is a network issue or an issue from Airtel.","start":118.049995,"end":123.829994,"sentiment":"neutral","sentiment_score":-0.031369781804581484},{"text":"Hang on a sec.","start":123.89,"end":125.03,"sentiment":"neutral","sentiment_score":-0.003730267286300659},{"text":"Thanks.","start":126.555,"end":127.055,"sentiment":"neutral","sentiment_score":0.14903371036052704},{"text":"Okay.","start":132.395,"end":132.895,"sentiment":"neutral","sentiment_score":0.04628702625632286}],"sentiment":"neutral","sentiment_score":-0.012155159334228798,"num_words":22,"start":117.49,"end":132.895},{"sentences":[{"text":"So your plan is 25 Mbps, which is depending on how many on how many devices.","start":132.955,"end":140.11,"sentiment":"neutral","sentiment_score":0.009856513817794621},{"text":"You can use up to three devices on that one.","start":140.17,"end":142.59,"sentiment":"neutral","sentiment_score":0.06064173281192779},{"text":"Anything over three devices, you might get lagging or or cutouts and stuff like that.","start":143.21,"end":149.05,"sentiment":"neutral","sentiment_score":-0.21146525591611862},{"text":"You know, let me just try this for you.","start":149.05,"end":151.39,"sentiment":"neutral","sentiment_score":-0.03954944511254629},{"text":"Yeah.","start":161.02501,"end":161.425,"sentiment":"neutral","sentiment_score":-0.11523358523845673}],"sentiment":"neutral","sentiment_score":-0.05645168393704237,"num_words":51,"start":132.955,"end":161.425},{"sentences":[{"text":"You know what?","start":161.425,"end":161.985,"sentiment":"neutral","sentiment_score":-0.16037553548812866},{"text":"They say better a loan than with bad company.","start":161.985,"end":164.645,"sentiment":"negative","sentiment_score":-0.4440402521027459},{"text":"That's how it's better to be a land than with bad company.","start":167.06999,"end":169.73,"sentiment":"negative","sentiment_score":-0.388653131822745},{"text":"Haven't you heard of that before?","start":172.19,"end":173.48999,"sentiment":"neutral","sentiment_score":-0.04793232741455237},{"text":"Alright.","start":178.685,"end":179.00499,"sentiment":"neutral","sentiment_score":0.08108000457286835}],"sentiment":"neutral","sentiment_score":-0.3015432392637576,"num_words":31,"start":161.425,"end":179.00499},{"sentences":[{"text":"So your unit 18032 Sandstone Prism At Poirier Park?","start":179.00499,"end":183.105,"sentiment":"neutral","sentiment_score":0.055199464990033045},{"text":"Let me just check your status here.","start":184.685,"end":187.025,"sentiment":"neutral","sentiment_score":0.04703015780874661},{"text":"1808.","start":189.565,"end":190.36499,"sentiment":"neutral","sentiment_score":0.0680401474237442},{"text":"Yeah.","start":190.36499,"end":190.525,"sentiment":"neutral","sentiment_score":0.06298764795064926},{"text":"Okay.","start":190.525,"end":190.765,"sentiment":"neutral","sentiment_score":0.034925781190395355}],"sentiment":"neutral","sentiment_score":0.05220841400717434,"num_words":19,"start":179.00499,"end":190.765},{"sentences":[{"text":"So we've got so on the wall, you got a black box there, right, that's going on to the wall.","start":190.765,"end":195.69,"sentiment":"neutral","sentiment_score":0.003041230468079448},{"text":"That black box is connected to your router.","start":195.69,"end":197.61,"sentiment":"neutral","sentiment_score":0.008557069348171353},{"text":"Right?","start":197.61,"end":198.11,"sentiment":"neutral","sentiment_score":0.016774483025074005},{"text":"Now the no.","start":199.61,"end":205.77,"sentiment":"neutral","sentiment_score":-0.026950364311536152},{"text":"No.","start":205.77,"end":206.01,"sentiment":"neutral","sentiment_score":-0.08464686572551727}],"sentiment":"neutral","sentiment_score":-0.0005891609541846044,"num_words":33,"start":190.765,"end":206.01},{"sentences":[{"text":"What's connected on the wall is an NTD box.","start":206.01,"end":208.49,"sentiment":"neutral","sentiment_score":-0.0012633221016989814},{"text":"It's in the network terminal device.","start":208.49,"end":210.765,"sentiment":"neutral","sentiment_score":0.009056909941136837},{"text":"And then from that back box or the net NTD box, there's a cable that goes from that to your router or to your modem router.","start":211.625,"end":218.505,"sentiment":"neutral","sentiment_score":0.003724255240880526},{"text":"It's called a okay.","start":218.505,"end":220.765,"sentiment":"neutral","sentiment_score":0.044369428884238005},{"text":"Now the top the model of that router, do you know what model it is?","start":220.905,"end":224.365,"sentiment":"neutral","sentiment_score":0.01552304880072673}],"sentiment":"neutral","sentiment_score":0.00916876074237128,"num_words":60,"start":206.01,"end":224.365},{"sentences":[{"text":"Is it a TP Link or a no.","start":225.9,"end":228.94,"sentiment":"neutral","sentiment_score":-0.006716612493619323},{"text":"No.","start":228.94,"end":229.18,"sentiment":"neutral","sentiment_score":-0.07455314695835114},{"text":"Your router, the modem.","start":229.18,"end":230.48,"sentiment":"neutral","sentiment_score":-0.0502175004221499},{"text":"Okay.","start":234.78,"end":235.09999,"sentiment":"neutral","sentiment_score":0.015274002216756344},{"text":"Which yeah.","start":235.09999,"end":235.5,"sentiment":"neutral","sentiment_score":0.0037260474637150764}],"sentiment":"neutral","sentiment_score":-0.019151871965732425,"num_words":16,"start":225.9,"end":235.5},{"sentences":[{"text":"I know.","start":235.5,"end":235.73999,"sentiment":"neutral","sentiment_score":-0.009565887972712517},{"text":"Well, we got a lot of them.","start":235.73999,"end":236.62,"sentiment":"neutral","sentiment_score":-0.02639204902308328},{"text":"Which one is it?","start":236.62,"end":237.68,"sentiment":"neutral","sentiment_score":-0.011244547087699175},{"text":"Is it a everyone or a k d seven or sorry?","start":241.515,"end":250.655,"sentiment":"neutral","sentiment_score":-0.012559514069421724},{"text":"Oh, yeah.","start":254.55,"end":254.87001,"sentiment":"neutral","sentiment_score":-0.010808179154992104}],"sentiment":"neutral","sentiment_score":-0.015716358481977995,"num_words":26,"start":235.5,"end":254.87001},{"sentences":[{"text":"Yeah.","start":254.87001,"end":255.11,"sentiment":"neutral","sentiment_score":0.27955642342567444},{"text":"Every okay.","start":255.11,"end":255.75,"sentiment":"positive","sentiment_score":0.41199080646038055},{"text":"That's the a x 3,000.","start":255.75,"end":257.37,"sentiment":"neutral","sentiment_score":0.2970118999481201},{"text":"Alright.","start":257.99,"end":258.31,"sentiment":"neutral","sentiment_score":0.2950410842895508},{"text":"So that's the a x 3,000 Wi Fi six.","start":258.31,"end":260.39,"sentiment":"positive","sentiment_score":0.34659655226601493}],"sentiment":"positive","sentiment_score":0.3335004217094845,"num_words":18,"start":254.87001,"end":260.39},{"sentences":[{"text":"So that so that wouldn't be a problem.","start":260.39,"end":262.15,"sentiment":"positive","sentiment_score":0.4399758614599705},{"text":"I've just checked.","start":262.15,"end":263.21,"sentiment":"neutral","sentiment_score":0.18889825542767844},{"text":"Can you just check your service now?","start":264.31,"end":266.57,"sentiment":"neutral","sentiment_score":0.08305781441075462},{"text":"Yeah.","start":270.64502,"end":271.14502,"sentiment":"neutral","sentiment_score":0.040129728615283966},{"text":"What do you use?","start":271.20502,"end":272.005,"sentiment":"neutral","sentiment_score":0.01311318832449615}],"sentiment":"neutral","sentiment_score":0.2069777756848413,"num_words":23,"start":260.39,"end":272.005},{"sentences":[{"text":"A laptop or a PC or how do you use it?","start":272.005,"end":275.545,"sentiment":"neutral","sentiment_score":0.013749259100718931},{"text":"Alright.","start":283.31998,"end":283.63998,"sentiment":"neutral","sentiment_score":0.08948443830013275},{"text":"So what I want you to do with the Windows laptop, can you open up your Chrome browser?","start":283.63998,"end":289.09998,"sentiment":"neutral","sentiment_score":0.04573012826343378},{"text":"What do you use?","start":301.345,"end":302.405,"sentiment":"neutral","sentiment_score":-0.033103113528341055},{"text":"Edge?","start":307.745,"end":308.225,"sentiment":"neutral","sentiment_score":-0.0023950692266225815}],"sentiment":"neutral","sentiment_score":0.026544602108853205,"num_words":35,"start":272.005,"end":308.225},{"sentences":[{"text":"Okay.","start":308.225,"end":308.625,"sentiment":"neutral","sentiment_score":0.05974565073847771},{"text":"That's alright.","start":308.625,"end":309.365,"sentiment":"neutral","sentiment_score":0.1134442575275898},{"text":"Well, if you can open up your Microsoft Edge, and on your Microsoft Edge, you go to the URL.","start":309.71,"end":318.61002,"sentiment":"neutral","sentiment_score":0.0727136729187087},{"text":"And what I'll do is I'm gonna actually, I'm gonna text you with the the twenty four hour number.","start":323.91498,"end":328.335,"sentiment":"neutral","sentiment_score":0.04980680434719512},{"text":"Okay.","start":342.47,"end":342.87,"sentiment":"neutral","sentiment_score":0.02423056587576866}],"sentiment":"neutral","sentiment_score":0.06282747142194282,"num_words":42,"start":308.225,"end":342.87},{"sentences":[{"text":"Hang on a sec.","start":342.87,"end":343.85,"sentiment":"neutral","sentiment_score":0.014177181757986546},{"text":"0416806277.","start":344.47,"end":353.885,"sentiment":"neutral","sentiment_score":0.017481407150626183},{"text":"I just made the phone ring once, and I'm just gonna send you a text.","start":362.345,"end":367.78998,"sentiment":"neutral","sentiment_score":-0.010228872982164223},{"text":"It says 277277.","start":369.53,"end":371.93,"sentiment":"neutral","sentiment_score":-0.009283491875976324},{"text":"Okay.","start":371.93,"end":372.43,"sentiment":"neutral","sentiment_score":0.022107280790805817}],"sentiment":"neutral","sentiment_score":-0.003541089807792256,"num_words":24,"start":342.87,"end":372.43},{"sentences":[{"text":"I just sent you a text that says, hello?","start":374.56998,"end":376.50998,"sentiment":"neutral","sentiment_score":0.008282486556304825},{"text":"No.","start":381.455,"end":381.615,"sentiment":"neutral","sentiment_score":-0.19571128487586975},{"text":"No.","start":381.615,"end":381.85498,"sentiment":"neutral","sentiment_score":-0.17908719182014465},{"text":"What I want you to do, I will open up your Google your Microsoft Edge.","start":381.85498,"end":387.875,"sentiment":"neutral","sentiment_score":-0.06203790282209714},{"text":"Okay.","start":389.055,"end":389.375,"sentiment":"neutral","sentiment_score":0.05696152150630951}],"sentiment":"neutral","sentiment_score":-0.04347641179683032,"num_words":27,"start":374.56998,"end":389.375},{"sentences":[{"text":"And in the URL at the top, I want you to write down speedtest,1word,..net.","start":389.375,"end":396.93,"sentiment":"neutral","sentiment_score":0.058626514726451466},{"text":"I'll text it to you.","start":396.93,"end":398.05002,"sentiment":"neutral","sentiment_score":0.08196367919445038},{"text":"Okay?","start":398.05002,"end":398.55002,"sentiment":"neutral","sentiment_score":0.04065383970737457},{"text":"Okay.","start":407.48502,"end":407.725,"sentiment":"neutral","sentiment_score":0.0489734448492527},{"text":"You'll see it there.","start":407.725,"end":408.605,"sentiment":"neutral","sentiment_score":0.053187983110547066}],"sentiment":"neutral","sentiment_score":0.061318752765655515,"num_words":25,"start":389.375,"end":408.605},{"sentences":[{"text":"It just come up on your screen.","start":408.605,"end":410.065,"sentiment":"neutral","sentiment_score":0.04674645513296127},{"text":"Do you see it?","start":416.92502,"end":417.905,"sentiment":"neutral","sentiment_score":0.021927088033407927},{"text":"Okay.","start":419.005,"end":419.405,"sentiment":"neutral","sentiment_score":0.026959946379065514},{"text":"Just speedtest.net on the URL, and then click enter, and then run a speed test or two of them, and just send me a photo of them, please.","start":419.405,"end":428.67,"sentiment":"neutral","sentiment_score":0.03711166901380888},{"text":"Now continue.","start":437.615,"end":438.35498,"sentiment":"neutral","sentiment_score":-0.02083832584321499}],"sentiment":"neutral","sentiment_score":0.0342700848843725,"num_words":42,"start":408.605,"end":438.35498},{"sentences":[{"text":"Yeah.","start":440.975,"end":441.13498,"sentiment":"neutral","sentiment_score":-0.04149393737316131},{"text":"Because Google Chrome call out.","start":441.13498,"end":444.195,"sentiment":"neutral","sentiment_score":-0.1112339437007904},{"text":"Problem is with Microsoft Edge, it's got some well malware in it.","start":448.335,"end":452.13,"sentiment":"neutral","sentiment_score":-0.25282494972149533},{"text":"The I mean, I always use Google Chrome.","start":452.13,"end":453.89,"sentiment":"neutral","sentiment_score":-0.07382975285872817},{"text":"That's the safe the safest one.","start":453.89,"end":455.83002,"sentiment":"neutral","sentiment_score":-0.05545861615488926}],"sentiment":"neutral","sentiment_score":-0.1423422741354443,"num_words":32,"start":440.975,"end":455.83002},{"sentences":[{"text":"Can you send me a photo of that?","start":460.45,"end":462.31,"sentiment":"neutral","sentiment_score":-0.006837563239969313},{"text":"So is this your work laptop or your personal one?","start":470.905,"end":474.045,"sentiment":"neutral","sentiment_score":-0.008620531763881445},{"text":"You don't have yeah.","start":476.185,"end":488.42,"sentiment":"neutral","sentiment_score":-0.04990536253899336},{"text":"Could be do you does your work use a private VPN?","start":488.42,"end":491.32,"sentiment":"neutral","sentiment_score":-0.020919572561979294},{"text":"Well, then that's where the problem is.","start":493.155,"end":494.855,"sentiment":"neutral","sentiment_score":-0.04937486190881048}],"sentiment":"neutral","sentiment_score":-0.022906665131449698,"num_words":40,"start":460.45,"end":494.855},{"sentences":[{"text":"Sometimes the VPNs, they can slow down.","start":495.155,"end":497.555,"sentiment":"neutral","sentiment_score":-0.18262950969593866},{"text":"It can create problems or so, yeah, that sound that's what it sounds like.","start":497.555,"end":501.555,"sentiment":"neutral","sentiment_score":-0.10955767892301083},{"text":"Because from my end, everything looks good.","start":501.555,"end":503.495,"sentiment":"neutral","sentiment_score":0.32276576118809835},{"text":"Yeah.","start":504.835,"end":504.995,"sentiment":"neutral","sentiment_score":0.16105502843856812},{"text":"Just if you could still send me a photo of that, it'd be good.","start":504.995,"end":507.815,"sentiment":"neutral","sentiment_score":0.18132893634693964}],"sentiment":"neutral","sentiment_score":0.04992573006555091,"num_words":43,"start":495.155,"end":507.815},{"sentences":[{"text":"Okay.","start":516.32,"end":516.82,"sentiment":"neutral","sentiment_score":-0.03186772018671036},{"text":"Yeah.","start":517.2,"end":517.44,"sentiment":"neutral","sentiment_score":-0.03258645161986351},{"text":"You might need to talk to your IT guy.","start":517.44,"end":519.62,"sentiment":"neutral","sentiment_score":-0.09454216021630499},{"text":"But if anything happens, just call me on that number I'll just text you on.","start":521.275,"end":525.515,"sentiment":"neutral","sentiment_score":0.01736637018620968},{"text":"Alright?","start":525.515,"end":526.015,"sentiment":"neutral","sentiment_score":0.04663871228694916}],"sentiment":"neutral","sentiment_score":-0.022525901802712016,"num_words":27,"start":516.32,"end":526.015},{"sentences":[{"text":"You'll get a you'll get a a faster response.","start":526.875,"end":528.875,"sentiment":"neutral","sentiment_score":0.2607524080408944},{"text":"Alright.","start":528.875,"end":529.115,"sentiment":"neutral","sentiment_score":0.1524602770805359},{"text":"No problems.","start":529.115,"end":529.855,"sentiment":"neutral","sentiment_score":0.17228060215711594},{"text":"Anything else?","start":530.795,"end":531.695,"sentiment":"neutral","sentiment_score":0.10093703866004944},{"text":"Okay.","start":534.17,"end":534.41,"sentiment":"neutral","sentiment_score":0.26917701959609985}],"sentiment":"neutral","sentiment_score":0.2209896167119344,"num_words":15,"start":526.875,"end":534.41},{"sentences":[{"text":"Well, you have a lovely day, and don't hesitate to give us a callback or text assistance to that number if you need help.","start":534.41,"end":540.11,"sentiment":"positive","sentiment_score":0.42477240040898323},{"text":"Alright.","start":541.77,"end":541.85,"sentiment":"positive","sentiment_score":0.44683218002319336},{"text":"Thank you.","start":541.85,"end":542.41,"sentiment":"positive","sentiment_score":0.7773726284503937},{"text":"Bye.","start":542.41,"end":542.91,"sentiment":"positive","sentiment_score":0.4743635058403015}],"sentiment":"positive","sentiment_score":0.45251709116356714,"num_words":28,"start":534.41,"end":542.91}]}}]},{"alternatives":[{"transcript":"Hi. Good afternoon to you. I'm calling regarding my Internet. So, basically, I've been trying all day today to work with the Internet, and it's not working for me. I sent these photos. Yes. Bolagi, b o l a j I. L a j I. So the problem is the Internet interruption. So basically, it's it's on our off. I send the photos to Maureen. Yes. I can Yes. It goes on and off. So, basically, today, I was not able to work from home. Yeah. Today. The whole of today. Yeah. Because today, I work from home all day, and it happened. So other days, I will usually go to work, and that was because I had an accident. And now for this week, I will be I will be working from home. Yeah. Yeah. Under control. Yeah. Thank you. Yeah. Yes. I'm only connected with three devices at the moment because it's just me in the unit. Sorry? Right. Right. Well, yeah. This is true. Yeah. Okay. Yes. 1 8 08. Yeah. Thank you. Yes. The black bag no. The the router is connected to the wall. Yeah. Yeah. Yeah. That's right. That's right. The mode model of the black box? The model is from you guys, from Airtel. Okay. It's Verint. Very every every every net. Okay. I'll try to check now. I'll check now. So it's the Windows laptop from work. So yeah. Oh, okay. Because we use Internet. What do you call it? We use the we don't use I don't use Chrome. I u yes. Microsoft Edge. Yeah. Sorry. It's just on it now. I'm on it now. Were you the one that called me just now? Oh, okay. Let me check. Do you want me to respond? My computer said yes. Okay. Yes. It says besides this site does not support a secure connection. Continue to site or go back. Okay. It says this page is not isn't working right now. Yeah. My work laptop. So, basically, we use we we yeah. We it looks like maybe it's a work issue. I don't know. Yes. Okay. I've clicked off it because also there is some certain things we we are not allowed to do at work also. Yeah. Okay. Alright. Thank you so much. Okay. No. I think that's it for today. Alright. Thank you. Bye.","confidence":0.9899457,"words":[{"word":"hi","start":2.8799999,"end":3.3799999,"confidence":0.9957163,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.17806433141231537},{"word":"good","start":4.08,"end":4.3199997,"confidence":0.7707549,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3523632287979126},{"word":"afternoon","start":4.3199997,"end":4.72,"confidence":0.9983393,"punctuated_word":"afternoon","sentiment":"neutral","sentiment_score":0.22973166406154633},{"word":"to","start":4.72,"end":4.88,"confidence":0.9915001,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2633013129234314},{"word":"you","start":4.88,"end":5.12,"confidence":0.99960274,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2318865805864334},{"word":"i'm","start":5.12,"end":5.2799997,"confidence":0.99965537,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05666805058717728},{"word":"calling","start":5.2799997,"end":5.68,"confidence":0.9998161,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.02347685769200325},{"word":"regarding","start":5.68,"end":6.16,"confidence":0.9988668,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.03482375293970108},{"word":"my","start":6.16,"end":6.3999996,"confidence":0.9996971,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.029378077015280724},{"word":"internet","start":6.3999996,"end":6.8999996,"confidence":0.98764545,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":0.049959488213062286},{"word":"so","start":10.639999,"end":10.88,"confidence":0.87254,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.3062359094619751},{"word":"basically","start":10.88,"end":11.38,"confidence":0.9997354,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":-0.3251393437385559},{"word":"i've","start":11.84,"end":12.08,"confidence":0.9947883,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.3811856210231781},{"word":"been","start":12.08,"end":12.4,"confidence":0.9998202,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.42675745487213135},{"word":"trying","start":12.4,"end":12.9,"confidence":0.9841599,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.3982961773872375},{"word":"all","start":13.245,"end":13.405,"confidence":0.99958855,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.34590065479278564},{"word":"day","start":13.405,"end":13.905,"confidence":0.9992211,"punctuated_word":"day","sentiment":"negative","sentiment_score":-0.4053642749786377},{"word":"today","start":14.285,"end":14.785,"confidence":0.9829947,"punctuated_word":"today","sentiment":"neutral","sentiment_score":-0.332038015127182},{"word":"to","start":14.845,"end":15.345,"confidence":0.9973761,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.33648884296417236},{"word":"work","start":15.805,"end":16.125,"confidence":0.8491534,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.29807499051094055},{"word":"with","start":16.125,"end":16.445,"confidence":0.9999026,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.3354461193084717},{"word":"the","start":16.445,"end":16.605,"confidence":0.99862516,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3125823736190796},{"word":"internet","start":16.605,"end":17.105,"confidence":0.94330347,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.25697875022888184},{"word":"and","start":17.805,"end":18.125,"confidence":0.9994318,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.3115214705467224},{"word":"it's","start":18.125,"end":18.625,"confidence":0.99783444,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.5056095123291016},{"word":"not","start":18.845,"end":19.345,"confidence":0.99965537,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5890526175498962},{"word":"working","start":20.045,"end":20.445,"confidence":0.9989961,"punctuated_word":"working","sentiment":"negative","sentiment_score":-0.5430871844291687},{"word":"for","start":20.445,"end":20.685,"confidence":0.974355,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.518708348274231},{"word":"me","start":20.685,"end":21.185,"confidence":0.9976304,"punctuated_word":"me.","sentiment":"negative","sentiment_score":-0.39334529638290405},{"word":"i","start":21.965,"end":22.045,"confidence":0.9607775,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02148383855819702},{"word":"sent","start":22.045,"end":22.445,"confidence":0.9424801,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.01913792639970779},{"word":"these","start":22.445,"end":22.685,"confidence":0.28782484,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.00756513886153698},{"word":"photos","start":22.685,"end":23.185,"confidence":0.95575196,"punctuated_word":"photos.","sentiment":"neutral","sentiment_score":-0.00793442316353321},{"word":"yes","start":24.125,"end":24.625,"confidence":0.7100905,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0049294279888272285},{"word":"bolagi","start":27.325,"end":27.825,"confidence":0.65773374,"punctuated_word":"Bolagi,","sentiment":"neutral","sentiment_score":-0.004339700564742088},{"word":"b","start":28.205,"end":28.445,"confidence":0.98734933,"punctuated_word":"b","sentiment":"neutral","sentiment_score":-0.006528674624860287},{"word":"o","start":28.445,"end":28.92,"confidence":0.9974356,"punctuated_word":"o","sentiment":"neutral","sentiment_score":-0.0061876205727458},{"word":"l","start":29.48,"end":29.88,"confidence":0.9885698,"punctuated_word":"l","sentiment":"neutral","sentiment_score":-0.013085989281535149},{"word":"a","start":29.88,"end":30.12,"confidence":0.58926904,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.015946336090564728},{"word":"j","start":30.12,"end":30.52,"confidence":0.5898958,"punctuated_word":"j","sentiment":"neutral","sentiment_score":-0.0165316890925169},{"word":"i","start":30.52,"end":31.02,"confidence":0.7860594,"punctuated_word":"I.","sentiment":"neutral","sentiment_score":-0.0165858194231987},{"word":"l","start":33.56,"end":33.72,"confidence":0.7615271,"punctuated_word":"L","sentiment":"neutral","sentiment_score":-0.020607810467481613},{"word":"a","start":33.72,"end":34.22,"confidence":0.9974275,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.012327119708061218},{"word":"j","start":35.8,"end":36.28,"confidence":0.9925621,"punctuated_word":"j","sentiment":"neutral","sentiment_score":-0.012710433453321455},{"word":"i","start":36.28,"end":36.78,"confidence":0.9926536,"punctuated_word":"I.","sentiment":"neutral","sentiment_score":-0.015664635226130486},{"word":"so","start":48.295002,"end":48.775,"confidence":0.4921858,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11581317335367204},{"word":"the","start":48.775,"end":48.935,"confidence":0.7745794,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18532170355319977},{"word":"problem","start":48.935,"end":49.335,"confidence":0.9895399,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.18516181409358975},{"word":"is","start":49.335,"end":49.495003,"confidence":0.990153,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.22683165967464447},{"word":"the","start":49.495003,"end":49.655003,"confidence":0.99810326,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.30008846521377563},{"word":"internet","start":49.655003,"end":50.155003,"confidence":0.9462435,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.23008756339550016},{"word":"interruption","start":50.375,"end":50.875,"confidence":0.95680493,"punctuated_word":"interruption.","sentiment":"neutral","sentiment_score":-0.2357351928949356},{"word":"so","start":51.815002,"end":52.055,"confidence":0.99874866,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2024554014205933},{"word":"basically","start":52.055,"end":52.555,"confidence":0.6442913,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":-0.16022628545761108},{"word":"it's","start":52.855003,"end":53.355003,"confidence":0.66886914,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1507001519203186},{"word":"it's","start":53.415,"end":53.495003,"confidence":0.71961683,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.14220468699932098},{"word":"on","start":53.495003,"end":53.735,"confidence":0.51903284,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.12757369875907898},{"word":"our","start":53.735,"end":53.975002,"confidence":0.5980613,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.14813639223575592},{"word":"off","start":53.975002,"end":54.295002,"confidence":0.82808197,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.11281035840511322},{"word":"i","start":54.295002,"end":54.455,"confidence":0.9995177,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07833540439605713},{"word":"send","start":54.455,"end":54.695,"confidence":0.6750264,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.06660813838243484},{"word":"the","start":54.695,"end":54.855003,"confidence":0.9956594,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06787097454071045},{"word":"photos","start":54.855003,"end":55.335,"confidence":0.9719402,"punctuated_word":"photos","sentiment":"neutral","sentiment_score":-0.046192824840545654},{"word":"to","start":55.335,"end":55.835,"confidence":0.99915147,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.051081229001283646},{"word":"maureen","start":56.55,"end":57.05,"confidence":0.939898,"punctuated_word":"Maureen.","sentiment":"neutral","sentiment_score":-0.05793646723031998},{"word":"yes","start":73.765,"end":74.265,"confidence":0.97083265,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.03384847193956375},{"word":"i","start":76.165,"end":76.325,"confidence":0.76890504,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03983353078365326},{"word":"can","start":76.325,"end":76.565,"confidence":0.9899468,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.02010890282690525},{"word":"yes","start":80.71001,"end":81.03001,"confidence":0.8440576,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.03532172366976738},{"word":"it","start":81.03001,"end":81.270004,"confidence":0.9537,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.09978382289409636},{"word":"goes","start":81.270004,"end":81.51,"confidence":0.9281059,"punctuated_word":"goes","sentiment":"neutral","sentiment_score":-0.0710819810628891},{"word":"on","start":81.51,"end":81.75,"confidence":0.98993,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0657711997628212},{"word":"and","start":81.75,"end":81.83,"confidence":0.91631186,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07831459492444992},{"word":"off","start":81.83,"end":82.07,"confidence":0.9529456,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.0824374407529831},{"word":"so","start":82.07,"end":82.310005,"confidence":0.83761007,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.08621689677238464},{"word":"basically","start":82.310005,"end":82.71001,"confidence":0.99905884,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":-0.08229868113994598},{"word":"today","start":82.71001,"end":82.950005,"confidence":0.8468592,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.09267584979534148},{"word":"i","start":82.950005,"end":83.11,"confidence":0.9998054,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1269337832927704},{"word":"was","start":83.11,"end":83.350006,"confidence":0.99935967,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.12791766226291656},{"word":"not","start":83.350006,"end":83.51,"confidence":0.99965453,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11401353031396866},{"word":"able","start":83.51,"end":83.75,"confidence":0.9997261,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.12198175489902496},{"word":"to","start":83.75,"end":83.83,"confidence":0.9994692,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10850780457258224},{"word":"work","start":83.83,"end":84.33,"confidence":0.9943821,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.10782676190137865},{"word":"from","start":84.630005,"end":84.950005,"confidence":0.99932325,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.049792658537626266},{"word":"home","start":84.950005,"end":85.450005,"confidence":0.9912081,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":-0.12297511100769044},{"word":"yeah","start":86.23,"end":86.73,"confidence":0.9022726,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.060067325830459595},{"word":"today","start":88.15,"end":88.630005,"confidence":0.7167149,"punctuated_word":"Today.","sentiment":"neutral","sentiment_score":-0.027482077479362488},{"word":"the","start":88.630005,"end":88.79,"confidence":0.9937483,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.02492747083306313},{"word":"whole","start":88.79,"end":89.03,"confidence":0.9873198,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":-0.03036521002650261},{"word":"of","start":89.03,"end":89.270004,"confidence":0.9725734,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.019767895340919495},{"word":"today","start":89.270004,"end":89.770004,"confidence":0.9981129,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.02136173844337463},{"word":"yeah","start":90.79,"end":91.03,"confidence":0.9976443,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01047847419977188},{"word":"because","start":91.03,"end":91.43,"confidence":0.99892324,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.024636266753077507},{"word":"today","start":91.43,"end":91.75,"confidence":0.89612293,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.0397518202662468},{"word":"i","start":91.75,"end":91.91,"confidence":0.9998567,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.037587523460388184},{"word":"work","start":91.91,"end":92.23,"confidence":0.73044753,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.01700683683156967},{"word":"from","start":92.23,"end":92.47,"confidence":0.99935526,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.02154726535081863},{"word":"home","start":92.47,"end":92.79,"confidence":0.99987125,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.007762938737869263},{"word":"all","start":92.79,"end":92.950005,"confidence":0.99912304,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.010719720274209976},{"word":"day","start":92.950005,"end":93.270004,"confidence":0.7581816,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":-0.02308928780257702},{"word":"and","start":93.270004,"end":93.590004,"confidence":0.9997279,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02988964691758156},{"word":"it","start":93.590004,"end":93.83,"confidence":0.9993661,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04510771110653877},{"word":"happened","start":93.83,"end":94.33,"confidence":0.8169849,"punctuated_word":"happened.","sentiment":"neutral","sentiment_score":-0.04740191251039505},{"word":"so","start":94.685005,"end":94.925,"confidence":0.9945615,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06317366659641266},{"word":"other","start":94.925,"end":95.08501,"confidence":0.8574195,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.08212166279554367},{"word":"days","start":95.08501,"end":95.485,"confidence":0.9475159,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":-0.08827822655439377},{"word":"i","start":95.485,"end":95.725006,"confidence":0.99810684,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0769292563199997},{"word":"will","start":95.725006,"end":95.885,"confidence":0.76493305,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.07081334292888641},{"word":"usually","start":95.885,"end":96.285,"confidence":0.99700195,"punctuated_word":"usually","sentiment":"neutral","sentiment_score":-0.08915665745735168},{"word":"go","start":96.285,"end":96.525,"confidence":0.9996872,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.0940358266234398},{"word":"to","start":96.525,"end":96.685005,"confidence":0.99919873,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0766584724187851},{"word":"work","start":96.685005,"end":97.165,"confidence":0.8557732,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":-0.0720895528793335},{"word":"and","start":97.165,"end":97.665,"confidence":0.99966395,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.060257263481616974},{"word":"that","start":97.965004,"end":98.205,"confidence":0.99523634,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07070264965295792},{"word":"was","start":98.205,"end":98.445,"confidence":0.9469538,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.10601242631673811},{"word":"because","start":98.445,"end":98.845,"confidence":0.99897754,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1474454253911972},{"word":"i","start":98.845,"end":99.005005,"confidence":0.99977654,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2163437008857727},{"word":"had","start":99.005005,"end":99.245,"confidence":0.9998883,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.24154752492904663},{"word":"an","start":99.245,"end":99.485,"confidence":0.99974567,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.23075972497463224},{"word":"accident","start":99.485,"end":99.985,"confidence":0.9590178,"punctuated_word":"accident.","sentiment":"neutral","sentiment_score":-0.15154975652694702},{"word":"and","start":100.125,"end":100.365005,"confidence":0.99964464,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.09747199714183807},{"word":"now","start":100.365005,"end":100.605,"confidence":0.997865,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.11011777818202972},{"word":"for","start":100.605,"end":100.925,"confidence":0.94641703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09150007367134094},{"word":"this","start":100.925,"end":101.165,"confidence":0.99899143,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08553285896778107},{"word":"week","start":101.165,"end":101.485,"confidence":0.9899308,"punctuated_word":"week,","sentiment":"neutral","sentiment_score":-0.08814837783575058},{"word":"i","start":101.485,"end":101.725006,"confidence":0.9998492,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06963283568620682},{"word":"will","start":101.725006,"end":101.885,"confidence":0.6430428,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.06827933341264725},{"word":"be","start":101.885,"end":102.385,"confidence":0.99896634,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.05158047378063202},{"word":"i","start":102.525,"end":102.605,"confidence":0.9904867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07252465933561325},{"word":"will","start":102.605,"end":102.765,"confidence":0.8489638,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.05430663749575615},{"word":"be","start":102.765,"end":102.925,"confidence":0.99850625,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.12651170790195465},{"word":"working","start":102.925,"end":103.325005,"confidence":0.9899457,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.10109046846628188},{"word":"from","start":103.325005,"end":103.645004,"confidence":0.99931526,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.07962718605995178},{"word":"home","start":103.645004,"end":104.145004,"confidence":0.99826145,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":-0.05425640195608139},{"word":"yeah","start":104.44501,"end":104.94501,"confidence":0.99858594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.015005245804786682},{"word":"yeah","start":106.525,"end":107.025,"confidence":0.9968709,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01968376152217388},{"word":"under","start":107.165,"end":107.645004,"confidence":0.8213,"punctuated_word":"Under","sentiment":"neutral","sentiment_score":0.03382556140422821},{"word":"control","start":107.645004,"end":108.145004,"confidence":0.99631923,"punctuated_word":"control.","sentiment":"neutral","sentiment_score":-0.015777967870235443},{"word":"yeah","start":109.08501,"end":109.325005,"confidence":0.9973411,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06456533074378967},{"word":"thank","start":109.325005,"end":109.71,"confidence":0.9992637,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.06565281748771667},{"word":"you","start":111.71,"end":111.95,"confidence":0.99987996,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.16734611988067627},{"word":"yeah","start":111.95,"end":112.45,"confidence":0.9895687,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06016479805111885},{"word":"yes","start":153.675,"end":153.99501,"confidence":0.9208399,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.054317109286785126},{"word":"i'm","start":153.99501,"end":154.315,"confidence":0.9951713,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09789726138114928},{"word":"only","start":154.315,"end":154.55501,"confidence":0.9953087,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.09673266112804411},{"word":"connected","start":154.55501,"end":155.05501,"confidence":0.9932568,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.06919779628515244},{"word":"with","start":155.115,"end":155.27501,"confidence":0.9934627,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07637014240026474},{"word":"three","start":155.27501,"end":155.595,"confidence":0.998779,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.09697684645652772},{"word":"devices","start":155.595,"end":156.095,"confidence":0.99979717,"punctuated_word":"devices","sentiment":"neutral","sentiment_score":-0.08297386765480042},{"word":"at","start":156.155,"end":156.315,"confidence":0.99654585,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.08657890558242798},{"word":"the","start":156.315,"end":156.395,"confidence":0.9991141,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08625555038452148},{"word":"moment","start":156.395,"end":156.795,"confidence":0.99993277,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.10095258802175522},{"word":"because","start":156.795,"end":157.115,"confidence":0.5895861,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0828562080860138},{"word":"it's","start":157.115,"end":157.27501,"confidence":0.97811174,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.06152607128024101},{"word":"just","start":157.27501,"end":157.515,"confidence":0.99913776,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06086007505655289},{"word":"me","start":157.515,"end":158.015,"confidence":0.9967843,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06592297554016113},{"word":"in","start":158.19,"end":158.69,"confidence":0.4958156,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.05170080065727234},{"word":"the","start":158.91,"end":159.41,"confidence":0.9888726,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05770408362150192},{"word":"unit","start":159.63,"end":160.13,"confidence":0.9674972,"punctuated_word":"unit.","sentiment":"neutral","sentiment_score":-0.06639707088470459},{"word":"sorry","start":165.79001,"end":166.29001,"confidence":0.89324045,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.32096734642982483},{"word":"right","start":171.55,"end":172.05,"confidence":0.9674114,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.04282350093126297},{"word":"right","start":172.575,"end":173.075,"confidence":0.9894526,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.034656502306461334},{"word":"well","start":175.135,"end":175.375,"confidence":0.66759706,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.006036622449755669},{"word":"yeah","start":175.375,"end":175.855,"confidence":0.85886776,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.04124703630805016},{"word":"this","start":175.855,"end":176.335,"confidence":0.48794562,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06163347512483597},{"word":"is","start":176.335,"end":176.495,"confidence":0.9935922,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06965041905641556},{"word":"true","start":176.495,"end":176.995,"confidence":0.99572194,"punctuated_word":"true.","sentiment":"neutral","sentiment_score":0.08697035908699036},{"word":"yeah","start":177.855,"end":178.355,"confidence":0.97930586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07646448910236359},{"word":"okay","start":178.655,"end":179.155,"confidence":0.6993338,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.079291433095932},{"word":"yes","start":183.535,"end":184.035,"confidence":0.9657607,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05105467513203621},{"word":"1","start":186.015,"end":186.41501,"confidence":0.9036707,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.04869973659515381},{"word":"8","start":186.41501,"end":186.815,"confidence":0.99919575,"punctuated_word":"8","sentiment":"neutral","sentiment_score":0.04506555944681168},{"word":"08","start":186.815,"end":187.62,"confidence":0.99813974,"punctuated_word":"08.","sentiment":"neutral","sentiment_score":0.04126035422086716},{"word":"yeah","start":188.09999,"end":188.45999,"confidence":0.983947,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1276167631149292},{"word":"thank","start":188.45999,"end":188.81999,"confidence":0.9985322,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.278490275144577},{"word":"you","start":188.81999,"end":189.31999,"confidence":0.9998503,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2510751187801361},{"word":"yes","start":198.5,"end":199.0,"confidence":0.9735507,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.015454713255167007},{"word":"the","start":199.62,"end":199.86,"confidence":0.9608787,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.01897610723972321},{"word":"black","start":199.86,"end":200.18,"confidence":0.47161084,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.03613895922899246},{"word":"bag","start":200.18,"end":200.34,"confidence":0.4213461,"punctuated_word":"bag","sentiment":"neutral","sentiment_score":-0.0342247299849987},{"word":"no","start":200.58,"end":200.9,"confidence":0.99819756,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.03954187035560608},{"word":"the","start":200.9,"end":201.14,"confidence":0.999366,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.057031918317079544},{"word":"the","start":201.14,"end":201.29999,"confidence":0.9972698,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05677637457847595},{"word":"router","start":201.29999,"end":201.7,"confidence":0.99645644,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.059196412563323975},{"word":"is","start":201.7,"end":201.86,"confidence":0.99832004,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05139707028865814},{"word":"connected","start":201.86,"end":202.36,"confidence":0.99984264,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.048226092010736465},{"word":"to","start":202.5,"end":202.73999,"confidence":0.9986303,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05460885912179947},{"word":"the","start":202.73999,"end":203.175,"confidence":0.9986104,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05334243178367615},{"word":"wall","start":205.975,"end":206.475,"confidence":0.96804965,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":-0.058601364493370056},{"word":"yeah","start":218.5,"end":218.73999,"confidence":0.74637914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.025908678770065308},{"word":"yeah","start":218.73999,"end":218.98,"confidence":0.9985653,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.020535092800855637},{"word":"yeah","start":218.98,"end":219.37999,"confidence":0.9955186,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.025018244981765747},{"word":"that's","start":219.37999,"end":219.7,"confidence":0.9746785,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.055300235748291016},{"word":"right","start":219.7,"end":220.01999,"confidence":0.9507129,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.08725768327713013},{"word":"that's","start":220.01999,"end":220.42,"confidence":0.9978955,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.12470845878124236},{"word":"right","start":220.42,"end":220.92,"confidence":0.9984109,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.0730530172586441},{"word":"the","start":226.18,"end":226.34,"confidence":0.9270965,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.007058940827846527},{"word":"mode","start":226.34,"end":226.73999,"confidence":0.6772063,"punctuated_word":"mode","sentiment":"neutral","sentiment_score":0.01419242098927498},{"word":"model","start":226.81999,"end":227.22,"confidence":0.98875916,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.002242669463157654},{"word":"of","start":227.22,"end":227.37999,"confidence":0.99816775,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0009814724326133728},{"word":"the","start":227.37999,"end":227.62,"confidence":0.9642844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.002734130248427391},{"word":"black","start":227.62,"end":228.01999,"confidence":0.9737621,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.014057636260986328},{"word":"box","start":228.01999,"end":228.51999,"confidence":0.8355883,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":-0.01228324044495821},{"word":"the","start":231.22,"end":231.37999,"confidence":0.8971061,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.009985312819480896},{"word":"model","start":231.37999,"end":231.78,"confidence":0.92523307,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.003955729305744171},{"word":"is","start":231.78,"end":231.94,"confidence":0.99406487,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.005440413951873779},{"word":"from","start":231.94,"end":232.34,"confidence":0.99145573,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0015201233327388763},{"word":"you","start":232.34,"end":232.58,"confidence":0.8823738,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.006023835390806198},{"word":"guys","start":232.58,"end":233.055,"confidence":0.8586931,"punctuated_word":"guys,","sentiment":"neutral","sentiment_score":0.019178656861186028},{"word":"from","start":233.135,"end":233.53499,"confidence":0.99865675,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.01725658029317856},{"word":"airtel","start":233.53499,"end":234.03499,"confidence":0.9542016,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.004189095459878445},{"word":"okay","start":241.855,"end":242.355,"confidence":0.9217571,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.010521277785301208},{"word":"it's","start":246.655,"end":247.155,"confidence":0.9818985,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.025438664481043816},{"word":"verint","start":247.45499,"end":247.95499,"confidence":0.4469068,"punctuated_word":"Verint.","sentiment":"neutral","sentiment_score":-0.027904490008950233},{"word":"very","start":252.06999,"end":252.56999,"confidence":0.75500906,"punctuated_word":"Very","sentiment":"neutral","sentiment_score":-0.028220729902386665},{"word":"every","start":253.27,"end":253.66501,"confidence":0.46682775,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.015763437375426292},{"word":"every","start":253.66501,"end":254.06,"confidence":0.7620481,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.014919676817953588},{"word":"every","start":254.31,"end":254.70999,"confidence":0.73986495,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.017361285164952278},{"word":"net","start":254.70999,"end":255.20999,"confidence":0.6740269,"punctuated_word":"net.","sentiment":"neutral","sentiment_score":-0.015013761818408966},{"word":"okay","start":264.415,"end":264.915,"confidence":0.97844654,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13759347796440125},{"word":"i'll","start":268.255,"end":268.415,"confidence":0.6566902,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03823169693350792},{"word":"try","start":268.415,"end":268.655,"confidence":0.4784212,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.03021247126162052},{"word":"to","start":268.655,"end":268.73502,"confidence":0.9861755,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.023475630208849907},{"word":"check","start":268.73502,"end":269.135,"confidence":0.9953496,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.030090337619185448},{"word":"now","start":269.135,"end":269.295,"confidence":0.8949631,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.05031953752040863},{"word":"i'll","start":269.295,"end":269.535,"confidence":0.96163046,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05303555354475975},{"word":"check","start":269.535,"end":269.855,"confidence":0.9936412,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.040023840963840485},{"word":"now","start":269.855,"end":270.355,"confidence":0.9986806,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.06356953084468842},{"word":"so","start":276.415,"end":276.575,"confidence":0.9481809,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.019089272245764732},{"word":"it's","start":276.575,"end":276.815,"confidence":0.94696426,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.022892054170370105},{"word":"the","start":276.815,"end":276.975,"confidence":0.5640409,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010231569409370422},{"word":"windows","start":276.975,"end":277.475,"confidence":0.8356076,"punctuated_word":"Windows","sentiment":"neutral","sentiment_score":0.02718093991279602},{"word":"laptop","start":277.535,"end":278.035,"confidence":0.9843127,"punctuated_word":"laptop","sentiment":"neutral","sentiment_score":-0.0020996518433094025},{"word":"from","start":278.255,"end":278.575,"confidence":0.99816966,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.019537627696990967},{"word":"work","start":278.575,"end":278.97,"confidence":0.7793217,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":0.02375520020723343},{"word":"so","start":279.45,"end":279.95,"confidence":0.9974999,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06261441111564636},{"word":"yeah","start":280.49,"end":280.99,"confidence":0.99179053,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06779095530509949},{"word":"oh","start":291.29,"end":291.79,"confidence":0.9770986,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0026026638224720955},{"word":"okay","start":291.85,"end":292.33,"confidence":0.9977447,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.003751748241484165},{"word":"because","start":292.33,"end":292.65,"confidence":0.9993955,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.034373629838228226},{"word":"we","start":292.65,"end":292.81,"confidence":0.99960154,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.01983277313411236},{"word":"use","start":292.81,"end":293.13,"confidence":0.9961079,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.01271689124405384},{"word":"internet","start":293.13,"end":293.63,"confidence":0.92848146,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.01903850957751274},{"word":"what","start":294.905,"end":295.225,"confidence":0.9863194,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.02814018540084362},{"word":"do","start":295.225,"end":295.385,"confidence":0.99397415,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03256507217884064},{"word":"you","start":295.385,"end":295.465,"confidence":0.99525344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024881191551685333},{"word":"call","start":295.465,"end":295.625,"confidence":0.99973863,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.034810058772563934},{"word":"it","start":295.625,"end":296.125,"confidence":0.9987885,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.027555830776691437},{"word":"we","start":296.585,"end":296.825,"confidence":0.99395305,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.12794239819049835},{"word":"use","start":296.825,"end":297.325,"confidence":0.99903846,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.08387985825538635},{"word":"the","start":297.465,"end":297.965,"confidence":0.9722624,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12917771935462952},{"word":"we","start":298.345,"end":298.505,"confidence":0.9973687,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.15472491085529327},{"word":"don't","start":298.505,"end":298.745,"confidence":0.9998166,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15815454721450806},{"word":"use","start":298.745,"end":299.065,"confidence":0.99936396,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.11953089386224748},{"word":"i","start":299.305,"end":299.465,"confidence":0.99835473,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1867087185382843},{"word":"don't","start":299.465,"end":299.705,"confidence":0.9997458,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.17713437974452972},{"word":"use","start":299.705,"end":300.025,"confidence":0.9995254,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.13157665729522705},{"word":"chrome","start":300.025,"end":300.525,"confidence":0.9756942,"punctuated_word":"Chrome.","sentiment":"neutral","sentiment_score":-0.1431645005941391},{"word":"i","start":301.545,"end":301.785,"confidence":0.91442436,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05299433320760727},{"word":"u","start":301.785,"end":301.945,"confidence":0.355106,"punctuated_word":"u","sentiment":"neutral","sentiment_score":-0.0284615121781826},{"word":"yes","start":306.345,"end":306.585,"confidence":0.93408906,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":-0.0031431009992957115},{"word":"microsoft","start":306.585,"end":307.085,"confidence":0.9972535,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.002170845866203308},{"word":"edge","start":307.385,"end":307.785,"confidence":0.980331,"punctuated_word":"Edge.","sentiment":"neutral","sentiment_score":-0.005051289685070515},{"word":"yeah","start":307.785,"end":308.285,"confidence":0.99659395,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02496037818491459},{"word":"sorry","start":333.305,"end":333.54498,"confidence":0.6566564,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0933617502450943},{"word":"it's","start":333.54498,"end":333.705,"confidence":0.6682019,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.08778661489486694},{"word":"just","start":333.705,"end":334.205,"confidence":0.61756015,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0985921248793602},{"word":"on","start":334.26498,"end":334.505,"confidence":0.35633248,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08733963966369629},{"word":"it","start":334.505,"end":334.585,"confidence":0.4606898,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.10008947551250458},{"word":"now","start":334.585,"end":334.905,"confidence":0.9672351,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.06919239461421967},{"word":"i'm","start":334.905,"end":335.145,"confidence":0.9963604,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.019841231405735016},{"word":"on","start":335.145,"end":335.385,"confidence":0.8121175,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.022428978234529495},{"word":"it","start":335.385,"end":335.54498,"confidence":0.7937133,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02319205552339554},{"word":"now","start":335.54498,"end":336.04498,"confidence":0.9816086,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.00873253308236599},{"word":"were","start":366.25,"end":366.41,"confidence":0.886158,"punctuated_word":"Were","sentiment":"neutral","sentiment_score":-0.013878554105758669},{"word":"you","start":366.41,"end":366.57,"confidence":0.99236697,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01473744586110115},{"word":"the","start":366.57,"end":366.73,"confidence":0.99922264,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005146771669387817},{"word":"one","start":366.73,"end":366.89,"confidence":0.998811,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.00016872957348823547},{"word":"that","start":366.89,"end":367.13,"confidence":0.99673414,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.010856352746486664},{"word":"called","start":367.13,"end":367.37,"confidence":0.9690533,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.04315931722521782},{"word":"me","start":367.37,"end":367.69,"confidence":0.9978301,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.016903288662433624},{"word":"just","start":367.69,"end":367.93002,"confidence":0.99566287,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.013340186327695848},{"word":"now","start":367.93002,"end":368.43002,"confidence":0.99859905,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.009564767591655254},{"word":"oh","start":377.42502,"end":377.665,"confidence":0.79336226,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.021111954003572464},{"word":"okay","start":377.665,"end":378.14502,"confidence":0.9986685,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.02124179899692535},{"word":"let","start":378.14502,"end":378.385,"confidence":0.9983144,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.010781656950712204},{"word":"me","start":378.385,"end":378.545,"confidence":0.9999223,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.006437670439481735},{"word":"check","start":378.545,"end":378.945,"confidence":0.9142685,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.0009664520621299744},{"word":"do","start":378.945,"end":379.105,"confidence":0.7313966,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.021008942276239395},{"word":"you","start":379.105,"end":379.265,"confidence":0.99917245,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.017716825008392334},{"word":"want","start":379.265,"end":379.42502,"confidence":0.9997936,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.02939159050583839},{"word":"me","start":379.42502,"end":379.58502,"confidence":0.999806,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.025024954229593277},{"word":"to","start":379.58502,"end":379.825,"confidence":0.9996762,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03928542882204056},{"word":"respond","start":379.825,"end":380.325,"confidence":0.9958845,"punctuated_word":"respond?","sentiment":"neutral","sentiment_score":-0.0356806144118309},{"word":"my","start":386.945,"end":387.18503,"confidence":0.69082004,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.03917176276445389},{"word":"computer","start":387.18503,"end":387.58502,"confidence":0.84083855,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":-0.03595803678035736},{"word":"said","start":387.58502,"end":387.90503,"confidence":0.44410628,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.009086109697818756},{"word":"yes","start":387.90503,"end":388.40503,"confidence":0.8025191,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.03279082477092743},{"word":"okay","start":399.69,"end":400.19,"confidence":0.9952435,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04243616759777069},{"word":"yes","start":418.265,"end":418.59,"confidence":0.9955777,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04855697602033615},{"word":"it","start":429.22998,"end":429.47,"confidence":0.96866524,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.1258651316165924},{"word":"says","start":429.47,"end":429.79,"confidence":0.9953275,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.12097490578889848},{"word":"besides","start":429.79,"end":430.29,"confidence":0.34196633,"punctuated_word":"besides","sentiment":"neutral","sentiment_score":-0.13304290175437927},{"word":"this","start":430.43,"end":430.66998,"confidence":0.4804539,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2291622906923294},{"word":"site","start":430.66998,"end":430.91,"confidence":0.55777794,"punctuated_word":"site","sentiment":"neutral","sentiment_score":-0.26826250553131104},{"word":"does","start":430.91,"end":431.15,"confidence":0.96848035,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.30930474400520325},{"word":"not","start":431.15,"end":431.31,"confidence":0.99833435,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.30696871876716614},{"word":"support","start":431.31,"end":431.71,"confidence":0.9936428,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.2756217420101166},{"word":"a","start":431.71,"end":432.045,"confidence":0.60795236,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.31859779357910156},{"word":"secure","start":432.20502,"end":432.70502,"confidence":0.9413698,"punctuated_word":"secure","sentiment":"neutral","sentiment_score":-0.22865600883960724},{"word":"connection","start":434.36502,"end":434.86502,"confidence":0.99618316,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.2909553050994873},{"word":"continue","start":435.165,"end":435.64502,"confidence":0.9757732,"punctuated_word":"Continue","sentiment":"neutral","sentiment_score":-0.1276918351650238},{"word":"to","start":435.64502,"end":435.885,"confidence":0.9957858,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.061882734298706055},{"word":"site","start":435.885,"end":436.125,"confidence":0.8048925,"punctuated_word":"site","sentiment":"neutral","sentiment_score":-0.046961307525634766},{"word":"or","start":436.125,"end":436.285,"confidence":0.94663477,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07092569023370743},{"word":"go","start":436.285,"end":436.52502,"confidence":0.99961156,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.0596463605761528},{"word":"back","start":436.52502,"end":437.02502,"confidence":0.9953546,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.053953997790813446},{"word":"okay","start":439.24503,"end":439.74503,"confidence":0.99894875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.015198687091469765},{"word":"it","start":455.9,"end":456.06,"confidence":0.6905166,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.18960638344287872},{"word":"says","start":456.06,"end":456.38,"confidence":0.9663126,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.19309236109256744},{"word":"this","start":456.38,"end":456.53998,"confidence":0.9836639,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.29311656951904297},{"word":"page","start":456.53998,"end":456.94,"confidence":0.9866344,"punctuated_word":"page","sentiment":"negative","sentiment_score":-0.33549433946609497},{"word":"is","start":456.94,"end":457.1,"confidence":0.91858596,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.29967188835144043},{"word":"not","start":457.1,"end":457.25998,"confidence":0.88963944,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.30593082308769226},{"word":"isn't","start":457.41998,"end":457.82,"confidence":0.99733627,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.3238852024078369},{"word":"working","start":457.82,"end":458.3,"confidence":0.9910458,"punctuated_word":"working","sentiment":"negative","sentiment_score":-0.3410126864910126},{"word":"right","start":458.3,"end":458.62,"confidence":0.9994543,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.26658526062965393},{"word":"now","start":458.62,"end":459.12,"confidence":0.9898615,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.24376261234283447},{"word":"yeah","start":459.41998,"end":459.915,"confidence":0.83323836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.024572666734457016},{"word":"my","start":474.155,"end":474.475,"confidence":0.996566,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.03964429721236229},{"word":"work","start":474.475,"end":474.95502,"confidence":0.99472576,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.04117856919765472},{"word":"laptop","start":474.95502,"end":475.45502,"confidence":0.99354213,"punctuated_word":"laptop.","sentiment":"neutral","sentiment_score":-0.04083448648452759},{"word":"so","start":476.41,"end":476.65,"confidence":0.856989,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.05604357644915581},{"word":"basically","start":476.65,"end":477.15,"confidence":0.99942493,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":-0.07678012549877167},{"word":"we","start":477.61,"end":478.01,"confidence":0.9992349,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.05554954707622528},{"word":"use","start":478.01,"end":478.51,"confidence":0.967555,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.05470540374517441},{"word":"we","start":479.29,"end":479.45,"confidence":0.9826613,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.05139043927192688},{"word":"we","start":479.45,"end":479.61,"confidence":0.9933781,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06654717028141022},{"word":"yeah","start":480.33,"end":480.83,"confidence":0.9969119,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.08026541769504547},{"word":"we","start":481.29,"end":481.69,"confidence":0.99880517,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.10027666389942168},{"word":"it","start":482.88998,"end":483.13,"confidence":0.98390996,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1049419716000557},{"word":"looks","start":483.13,"end":483.53,"confidence":0.9832345,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":-0.08182094246149063},{"word":"like","start":483.53,"end":484.03,"confidence":0.98498833,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.08517048507928848},{"word":"maybe","start":484.73,"end":485.05,"confidence":0.9980939,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.11178528517484664},{"word":"it's","start":485.05,"end":485.21,"confidence":0.99392074,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.14052215218544006},{"word":"a","start":485.21,"end":485.45,"confidence":0.9986236,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12298056483268738},{"word":"work","start":485.45,"end":485.77,"confidence":0.9989147,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.19073466956615448},{"word":"issue","start":485.77,"end":486.27,"confidence":0.96766853,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.1470925360918045},{"word":"i","start":487.21,"end":487.37,"confidence":0.99834216,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10543113946914671},{"word":"don't","start":487.37,"end":487.61,"confidence":0.99986875,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.12350207567214966},{"word":"know","start":487.61,"end":488.11,"confidence":0.99825794,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.0953771099448204},{"word":"yes","start":492.155,"end":492.655,"confidence":0.99823666,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.001815847121179104},{"word":"okay","start":508.97,"end":509.45,"confidence":0.81606,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00522286631166935},{"word":"i've","start":509.45,"end":509.69,"confidence":0.81296885,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.03985112160444259},{"word":"clicked","start":509.69,"end":510.17,"confidence":0.95070505,"punctuated_word":"clicked","sentiment":"neutral","sentiment_score":-0.023276370018720627},{"word":"off","start":510.17,"end":510.41,"confidence":0.8335742,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.06121528148651123},{"word":"it","start":510.41,"end":510.91,"confidence":0.8689437,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09469053894281387},{"word":"because","start":511.05,"end":511.45,"confidence":0.7603416,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11126594245433807},{"word":"also","start":511.45,"end":511.77,"confidence":0.5504855,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.12133735418319702},{"word":"there","start":511.77,"end":512.09,"confidence":0.8664494,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.14961817860603333},{"word":"is","start":512.09,"end":512.17,"confidence":0.37445956,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.13334929943084717},{"word":"some","start":512.17,"end":512.49,"confidence":0.96673375,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.14102745056152344},{"word":"certain","start":512.49,"end":512.81,"confidence":0.9743231,"punctuated_word":"certain","sentiment":"neutral","sentiment_score":-0.14716967940330505},{"word":"things","start":512.81,"end":513.13,"confidence":0.99794596,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.1685634404420853},{"word":"we","start":513.13,"end":513.45,"confidence":0.9723518,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.16286998987197876},{"word":"we","start":513.45,"end":513.53,"confidence":0.9863897,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.18624116480350497},{"word":"are","start":513.53,"end":513.69,"confidence":0.9989016,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.15398621559143066},{"word":"not","start":513.69,"end":513.93,"confidence":0.9913579,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1826813817024231},{"word":"allowed","start":513.93,"end":514.25,"confidence":0.9976509,"punctuated_word":"allowed","sentiment":"neutral","sentiment_score":-0.18562233448028564},{"word":"to","start":514.25,"end":514.41,"confidence":0.99964285,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17860853672027588},{"word":"do","start":514.41,"end":514.65,"confidence":0.9994242,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.20293869078159332},{"word":"at","start":514.65,"end":514.81,"confidence":0.99589765,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.18777884542942047},{"word":"work","start":514.81,"end":515.31,"confidence":0.98389155,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.1646902561187744},{"word":"also","start":515.96497,"end":516.46497,"confidence":0.9714105,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":-0.1277393251657486},{"word":"yeah","start":517.165,"end":517.665,"confidence":0.9975016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.028741557151079174},{"word":"okay","start":520.045,"end":520.545,"confidence":0.99719703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.016010407358407974},{"word":"alright","start":526.205,"end":526.705,"confidence":0.9967097,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.13791656494140625},{"word":"thank","start":526.765,"end":527.005,"confidence":0.99963033,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3840206861495972},{"word":"you","start":527.005,"end":527.165,"confidence":0.9998754,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.36432141065597534},{"word":"so","start":527.165,"end":527.40497,"confidence":0.9995522,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3491276502609253},{"word":"much","start":527.40497,"end":527.90497,"confidence":0.99838996,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.3058699667453766},{"word":"okay","start":530.125,"end":530.43,"confidence":0.7933199,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11866403371095656},{"word":"no","start":532.02997,"end":532.35,"confidence":0.99847126,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.035987988114356995},{"word":"i","start":532.35,"end":532.51,"confidence":0.9989512,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03220859915018082},{"word":"think","start":532.51,"end":532.75,"confidence":0.9989052,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.0271589457988739},{"word":"that's","start":532.75,"end":533.07,"confidence":0.99608946,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.04015375301241875},{"word":"it","start":533.07,"end":533.23,"confidence":0.9821426,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03708909824490547},{"word":"for","start":533.23,"end":533.47,"confidence":0.9977265,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0856439471244812},{"word":"today","start":533.47,"end":533.97,"confidence":0.99948364,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.12430421262979507},{"word":"alright","start":540.27,"end":540.77,"confidence":0.9906872,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.3132428824901581},{"word":"thank","start":540.91,"end":541.14996,"confidence":0.999554,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5333314538002014},{"word":"you","start":541.14996,"end":541.64996,"confidence":0.99983835,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.23197972774505615},{"word":"bye","start":543.14996,"end":543.64996,"confidence":0.987399,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08686446398496628}],"paragraphs":{"transcript":"\nHi. Good afternoon to you. I'm calling regarding my Internet. So, basically, I've been trying all day today to work with the Internet, and it's not working for me. I sent these photos.\n\nYes. Bolagi, b o l a j I. L a j I. So the problem is the Internet interruption. So basically, it's it's on our off.\n\nI send the photos to Maureen. Yes. I can Yes. It goes on and off. So, basically, today, I was not able to work from home.\n\nYeah. Today. The whole of today. Yeah. Because today, I work from home all day, and it happened.\n\nSo other days, I will usually go to work, and that was because I had an accident. And now for this week, I will be I will be working from home. Yeah. Yeah. Under control.\n\nYeah. Thank you. Yeah. Yes. I'm only connected with three devices at the moment because it's just me in the unit.\n\nSorry? Right. Right. Well, yeah. This is true.\n\nYeah. Okay. Yes. 1 8 08. Yeah.\n\nThank you. Yes. The black bag no. The the router is connected to the wall. Yeah.\n\nYeah. Yeah. That's right. That's right. The mode model of the black box?\n\nThe model is from you guys, from Airtel. Okay. It's Verint. Very every every every net. Okay.\n\nI'll try to check now. I'll check now. So it's the Windows laptop from work. So yeah. Oh, okay.\n\nBecause we use Internet. What do you call it? We use the we don't use I don't use Chrome. I u yes. Microsoft Edge.\n\nYeah. Sorry. It's just on it now. I'm on it now. Were you the one that called me just now?\n\nOh, okay. Let me check. Do you want me to respond? My computer said yes. Okay.\n\nYes. It says besides this site does not support a secure connection. Continue to site or go back. Okay. It says this page is not isn't working right now.\n\nYeah. My work laptop. So, basically, we use we we yeah. We it looks like maybe it's a work issue. I don't know.\n\nYes. Okay. I've clicked off it because also there is some certain things we we are not allowed to do at work also. Yeah. Okay.\n\nAlright. Thank you so much. Okay. No. I think that's it for today.\n\nAlright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.17806433141231537},{"text":"Good afternoon to you.","start":4.08,"end":5.12,"sentiment":"neutral","sentiment_score":0.26932069659233093},{"text":"I'm calling regarding my Internet.","start":5.12,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.03886124528944492},{"text":"So, basically, I've been trying all day today to work with the Internet, and it's not working for me.","start":10.639999,"end":21.185,"sentiment":"negative","sentiment_score":-0.3853585767118554},{"text":"I sent these photos.","start":21.965,"end":23.185,"sentiment":"neutral","sentiment_score":-0.014030331745743752}],"sentiment":"neutral","sentiment_score":-0.17964487697816256,"num_words":33,"start":2.8799999,"end":23.185},{"sentences":[{"text":"Yes.","start":24.125,"end":24.625,"sentiment":"neutral","sentiment_score":0.0049294279888272285},{"text":"Bolagi, b o l a j I.","start":27.325,"end":31.02,"sentiment":"neutral","sentiment_score":-0.01131511852145195},{"text":"L a j I.","start":33.56,"end":36.78,"sentiment":"neutral","sentiment_score":-0.015327499713748693},{"text":"So the problem is the Internet interruption.","start":48.295002,"end":50.875,"sentiment":"neutral","sentiment_score":-0.21129136745418822},{"text":"So basically, it's it's on our off.","start":51.815002,"end":54.295002,"sentiment":"neutral","sentiment_score":-0.1491581393139703}],"sentiment":"neutral","sentiment_score":-0.1022589595343631,"num_words":26,"start":24.125,"end":54.295002},{"sentences":[{"text":"I send the photos to Maureen.","start":54.295002,"end":57.05,"sentiment":"neutral","sentiment_score":-0.06133750639855862},{"text":"Yes.","start":73.765,"end":74.265,"sentiment":"neutral","sentiment_score":-0.03384847193956375},{"text":"I can Yes.","start":76.165,"end":81.03001,"sentiment":"neutral","sentiment_score":-0.03175471909344196},{"text":"It goes on and off.","start":81.03001,"end":82.07,"sentiment":"neutral","sentiment_score":-0.07947780787944794},{"text":"So, basically, today, I was not able to work from home.","start":82.07,"end":85.450005,"sentiment":"neutral","sentiment_score":-0.10374004495414821}],"sentiment":"neutral","sentiment_score":-0.07829489236554274,"num_words":26,"start":54.295002,"end":85.450005},{"sentences":[{"text":"Yeah.","start":86.23,"end":86.73,"sentiment":"neutral","sentiment_score":-0.060067325830459595},{"text":"Today.","start":88.15,"end":88.630005,"sentiment":"neutral","sentiment_score":-0.027482077479362488},{"text":"The whole of today.","start":88.630005,"end":89.770004,"sentiment":"neutral","sentiment_score":-0.024105578660964966},{"text":"Yeah.","start":90.79,"end":91.03,"sentiment":"neutral","sentiment_score":-0.01047847419977188},{"text":"Because today, I work from home all day, and it happened.","start":91.03,"end":94.33,"sentiment":"neutral","sentiment_score":-0.023764218119057743}],"sentiment":"neutral","sentiment_score":-0.025325366192393832,"num_words":18,"start":86.23,"end":94.33},{"sentences":[{"text":"So other days, I will usually go to work, and that was because I had an accident.","start":94.685005,"end":99.985,"sentiment":"neutral","sentiment_score":-0.11399265510194442},{"text":"And now for this week, I will be I will be working from home.","start":100.125,"end":104.145004,"sentiment":"neutral","sentiment_score":-0.08218434213527612},{"text":"Yeah.","start":104.44501,"end":104.94501,"sentiment":"neutral","sentiment_score":-0.015005245804786682},{"text":"Yeah.","start":106.525,"end":107.025,"sentiment":"neutral","sentiment_score":0.01968376152217388},{"text":"Under control.","start":107.165,"end":108.145004,"sentiment":"neutral","sentiment_score":0.009023796766996384}],"sentiment":"neutral","sentiment_score":-0.08759228049644402,"num_words":35,"start":94.685005,"end":108.145004},{"sentences":[{"text":"Yeah.","start":109.08501,"end":109.325005,"sentiment":"neutral","sentiment_score":-0.06456533074378967},{"text":"Thank you.","start":109.325005,"end":111.95,"sentiment":"neutral","sentiment_score":-0.11649946868419647},{"text":"Yeah.","start":111.95,"end":112.45,"sentiment":"neutral","sentiment_score":-0.06016479805111885},{"text":"Yes.","start":153.675,"end":153.99501,"sentiment":"neutral","sentiment_score":-0.054317109286785126},{"text":"I'm only connected with three devices at the moment because it's just me in the unit.","start":153.99501,"end":160.13,"sentiment":"neutral","sentiment_score":-0.07755643152631819}],"sentiment":"neutral","sentiment_score":-0.07871186094624656,"num_words":21,"start":109.08501,"end":160.13},{"sentences":[{"text":"Sorry?","start":165.79001,"end":166.29001,"sentiment":"neutral","sentiment_score":-0.32096734642982483},{"text":"Right.","start":171.55,"end":172.05,"sentiment":"neutral","sentiment_score":-0.04282350093126297},{"text":"Right.","start":172.575,"end":173.075,"sentiment":"neutral","sentiment_score":-0.034656502306461334},{"text":"Well, yeah.","start":175.135,"end":175.855,"sentiment":"neutral","sentiment_score":0.023641829378902916},{"text":"This is true.","start":175.855,"end":176.995,"sentiment":"neutral","sentiment_score":0.07275141775608063}],"sentiment":"neutral","sentiment_score":-0.01661367970518768,"num_words":8,"start":165.79001,"end":176.995},{"sentences":[{"text":"Yeah.","start":177.855,"end":178.355,"sentiment":"neutral","sentiment_score":0.07646448910236359},{"text":"Okay.","start":178.655,"end":179.155,"sentiment":"neutral","sentiment_score":0.079291433095932},{"text":"Yes.","start":183.535,"end":184.035,"sentiment":"neutral","sentiment_score":0.05105467513203621},{"text":"1 8 08.","start":186.015,"end":187.62,"sentiment":"neutral","sentiment_score":0.04500855008761088},{"text":"Yeah.","start":188.09999,"end":188.45999,"sentiment":"neutral","sentiment_score":0.1276167631149292}],"sentiment":"neutral","sentiment_score":0.06706471581544195,"num_words":7,"start":177.855,"end":188.45999},{"sentences":[{"text":"Thank you.","start":188.45999,"end":189.31999,"sentiment":"neutral","sentiment_score":0.26478269696235657},{"text":"Yes.","start":198.5,"end":199.0,"sentiment":"neutral","sentiment_score":0.015454713255167007},{"text":"The black bag no.","start":199.62,"end":200.9,"sentiment":"neutral","sentiment_score":-0.03222041670233011},{"text":"The the router is connected to the wall.","start":200.9,"end":206.475,"sentiment":"neutral","sentiment_score":-0.05489756539463997},{"text":"Yeah.","start":218.5,"end":218.73999,"sentiment":"neutral","sentiment_score":0.025908678770065308}],"sentiment":"neutral","sentiment_score":0.00017916224896907806,"num_words":16,"start":188.45999,"end":218.73999},{"sentences":[{"text":"Yeah.","start":218.73999,"end":218.98,"sentiment":"neutral","sentiment_score":0.020535092800855637},{"text":"Yeah.","start":218.98,"end":219.37999,"sentiment":"neutral","sentiment_score":0.025018244981765747},{"text":"That's right.","start":219.37999,"end":220.01999,"sentiment":"neutral","sentiment_score":0.07127895951271057},{"text":"That's right.","start":220.01999,"end":220.92,"sentiment":"neutral","sentiment_score":0.09888073801994324},{"text":"The mode model of the black box?","start":226.18,"end":228.51999,"sentiment":"neutral","sentiment_score":-0.0009374925866723061}],"sentiment":"neutral","sentiment_score":0.029177714210863296,"num_words":13,"start":218.73999,"end":228.51999},{"sentences":[{"text":"The model is from you guys, from Airtel.","start":231.22,"end":234.03499,"sentiment":"neutral","sentiment_score":0.005947390221990645},{"text":"Okay.","start":241.855,"end":242.355,"sentiment":"neutral","sentiment_score":-0.010521277785301208},{"text":"It's Verint.","start":246.655,"end":247.95499,"sentiment":"neutral","sentiment_score":-0.026671577244997025},{"text":"Very every every every net.","start":252.06999,"end":255.20999,"sentiment":"neutral","sentiment_score":-0.01825577821582556},{"text":"Okay.","start":264.415,"end":264.915,"sentiment":"neutral","sentiment_score":0.13759347796440125}],"sentiment":"neutral","sentiment_score":0.0017664280227001976,"num_words":17,"start":231.22,"end":264.915},{"sentences":[{"text":"I'll try to check now.","start":268.255,"end":269.295,"sentiment":"neutral","sentiment_score":0.03446593470871449},{"text":"I'll check now.","start":269.295,"end":270.355,"sentiment":"neutral","sentiment_score":0.05220964178442955},{"text":"So it's the Windows laptop from work.","start":276.415,"end":278.97,"sentiment":"neutral","sentiment_score":0.01722671597131661},{"text":"So yeah.","start":279.45,"end":280.99,"sentiment":"neutral","sentiment_score":0.06520268321037292},{"text":"Oh, okay.","start":291.29,"end":292.33,"sentiment":"neutral","sentiment_score":-0.0031772060319781303}],"sentiment":"neutral","sentiment_score":0.030189292897519312,"num_words":19,"start":268.255,"end":292.33},{"sentences":[{"text":"Because we use Internet.","start":292.33,"end":293.63,"sentiment":"neutral","sentiment_score":-0.02149045094847679},{"text":"What do you call it?","start":294.905,"end":296.125,"sentiment":"neutral","sentiment_score":-0.029590467736124993},{"text":"We use the we don't use I don't use Chrome.","start":296.585,"end":300.525,"sentiment":"neutral","sentiment_score":-0.14119945839047432},{"text":"I u yes.","start":301.545,"end":306.585,"sentiment":"neutral","sentiment_score":-0.028199648795028526},{"text":"Microsoft Edge.","start":306.585,"end":307.785,"sentiment":"neutral","sentiment_score":-0.0014402219094336033}],"sentiment":"neutral","sentiment_score":-0.0722245048576345,"num_words":24,"start":292.33,"end":307.785},{"sentences":[{"text":"Yeah.","start":307.785,"end":308.285,"sentiment":"neutral","sentiment_score":0.02496037818491459},{"text":"Sorry.","start":333.305,"end":333.54498,"sentiment":"neutral","sentiment_score":-0.0933617502450943},{"text":"It's just on it now.","start":333.54498,"end":334.905,"sentiment":"neutral","sentiment_score":-0.08860004991292954},{"text":"I'm on it now.","start":334.905,"end":336.04498,"sentiment":"neutral","sentiment_score":-0.01854869956150651},{"text":"Were you the one that called me just now?","start":366.25,"end":368.43002,"sentiment":"neutral","sentiment_score":-0.014195045973691676}],"sentiment":"neutral","sentiment_score":-0.03566759168170393,"num_words":20,"start":307.785,"end":368.43002},{"sentences":[{"text":"Oh, okay.","start":377.42502,"end":378.14502,"sentiment":"neutral","sentiment_score":0.02117687650024891},{"text":"Let me check.","start":378.14502,"end":378.945,"sentiment":"neutral","sentiment_score":0.006061926484107971},{"text":"Do you want me to respond?","start":378.945,"end":380.325,"sentiment":"neutral","sentiment_score":-0.028018059208989143},{"text":"My computer said yes.","start":386.945,"end":388.40503,"sentiment":"neutral","sentiment_score":-0.012856271117925644},{"text":"Okay.","start":399.69,"end":400.19,"sentiment":"neutral","sentiment_score":0.04243616759777069}],"sentiment":"neutral","sentiment_score":-0.007284858729690313,"num_words":16,"start":377.42502,"end":400.19},{"sentences":[{"text":"Yes.","start":418.265,"end":418.59,"sentiment":"neutral","sentiment_score":0.04855697602033615},{"text":"It says besides this site does not support a secure connection.","start":429.22998,"end":434.86502,"sentiment":"neutral","sentiment_score":-0.23703745888038116},{"text":"Continue to site or go back.","start":435.165,"end":437.02502,"sentiment":"neutral","sentiment_score":-0.07017698759833972},{"text":"Okay.","start":439.24503,"end":439.74503,"sentiment":"neutral","sentiment_score":-0.015198687091469765},{"text":"It says this page is not isn't working right now.","start":455.9,"end":459.12,"sentiment":"neutral","sentiment_score":-0.27921581268310547}],"sentiment":"neutral","sentiment_score":-0.19956116590263515,"num_words":29,"start":418.265,"end":459.12},{"sentences":[{"text":"Yeah.","start":459.41998,"end":459.915,"sentiment":"neutral","sentiment_score":-0.024572666734457016},{"text":"My work laptop.","start":474.155,"end":475.45502,"sentiment":"neutral","sentiment_score":-0.0405524509648482},{"text":"So, basically, we use we we yeah.","start":476.41,"end":480.83,"sentiment":"neutral","sentiment_score":-0.06304024000252996},{"text":"We it looks like maybe it's a work issue.","start":481.29,"end":486.27,"sentiment":"neutral","sentiment_score":-0.12059169676568773},{"text":"I don't know.","start":487.21,"end":488.11,"sentiment":"neutral","sentiment_score":-0.10810344169537227}],"sentiment":"neutral","sentiment_score":-0.08683249111408772,"num_words":23,"start":459.41998,"end":488.11},{"sentences":[{"text":"Yes.","start":492.155,"end":492.655,"sentiment":"neutral","sentiment_score":-0.001815847121179104},{"text":"Okay.","start":508.97,"end":509.45,"sentiment":"neutral","sentiment_score":-0.00522286631166935},{"text":"I've clicked off it because also there is some certain things we we are not allowed to do at work also.","start":509.45,"end":516.46497,"sentiment":"neutral","sentiment_score":-0.13926292370472634},{"text":"Yeah.","start":517.165,"end":517.665,"sentiment":"neutral","sentiment_score":-0.028741557151079174},{"text":"Okay.","start":520.045,"end":520.545,"sentiment":"neutral","sentiment_score":-0.016010407358407974}],"sentiment":"neutral","sentiment_score":-0.11905248302966356,"num_words":25,"start":492.155,"end":520.545},{"sentences":[{"text":"Alright.","start":526.205,"end":526.705,"sentiment":"neutral","sentiment_score":0.13791656494140625},{"text":"Thank you so much.","start":526.765,"end":527.90497,"sentiment":"positive","sentiment_score":0.3508349284529686},{"text":"Okay.","start":530.125,"end":530.43,"sentiment":"neutral","sentiment_score":0.11866403371095656},{"text":"No.","start":532.02997,"end":532.35,"sentiment":"neutral","sentiment_score":0.035987988114356995},{"text":"I think that's it for today.","start":532.35,"end":533.97,"sentiment":"neutral","sentiment_score":0.05775975932677587}],"sentiment":"neutral","sentiment_score":0.1571128351184038,"num_words":13,"start":526.205,"end":533.97},{"sentences":[{"text":"Alright.","start":540.27,"end":540.77,"sentiment":"neutral","sentiment_score":0.3132428824901581},{"text":"Thank you.","start":540.91,"end":541.64996,"sentiment":"positive","sentiment_score":0.3826555907726288},{"text":"Bye.","start":543.14996,"end":543.64996,"sentiment":"neutral","sentiment_score":-0.08686446398496628}],"sentiment":"neutral","sentiment_score":0.24792240001261234,"num_words":4,"start":540.27,"end":543.64996}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Airtel.\n\nChannel 1: Hi. Good afternoon to you. I'm calling regarding my Internet.\n\nChannel 0: Yes. What's wrong with the Internet?\n\nChannel 1: So, basically, I've been trying all day today to work with the Internet, and it's not working for me.\n\nChannel 0: Mhmm. Can I\n\nChannel 1: I sent\n\nChannel 0: have your\n\nChannel 1: these photos.\n\nChannel 0: can I have the\n\nChannel 1: Yes.\n\nChannel 0: first name of the account holder?\n\nChannel 1: Bolagi, b o l a j I.\n\nChannel 0: Sorry. B o.\n\nChannel 1: L a\n\nChannel 0: Yep.\n\nChannel 1: j I.\n\nChannel 0: Okay. And what seems to be the problem?\n\nChannel 1: So the problem is the Internet interruption. So basically, it's it's on our off. I send the photos to Maureen.\n\nChannel 0: What it just like it turns on and off, does it? Hello? No. You can't I can't hear you properly. Hello?\n\nHello?\n\nChannel 1: Yes.\n\nChannel 0: Okay.\n\nChannel 1: I can\n\nChannel 0: So you're saying that the Internet taps on and off. Does it?\n\nChannel 1: Yes. It goes on and off. So, basically, today, I was not able to work from home.\n\nChannel 0: When did this\n\nChannel 1: Yeah.\n\nChannel 0: start to happen?\n\nChannel 1: Today. The whole of today.\n\nChannel 0: Oh, okay. Hang on\n\nChannel 1: Yeah.\n\nChannel 0: a\n\nChannel 1: Because\n\nChannel 0: sec.\n\nChannel 1: today, I work from home all day, and it happened. So other days, I will usually go to work, and that\n\nChannel 0: Yep.\n\nChannel 1: was because I had an accident. And now for this week, I will be I will\n\nChannel 0: Oh,\n\nChannel 1: be\n\nChannel 0: that's\n\nChannel 1: working\n\nChannel 0: not\n\nChannel 1: from\n\nChannel 0: good.\n\nChannel 1: home. Yeah.\n\nChannel 0: Everything everything alright?\n\nChannel 1: Yeah. Under control. Yeah. Thank\n\nChannel 0: That's that's not good.\n\nChannel 1: you. Yeah.\n\nChannel 0: Hang on a second. Thanks. Alright. Got that one. Alright.\n\nI just wanna see if this is a network issue or an issue from Airtel. Hang on a sec. Thanks. Okay. So your plan is 25 Mbps, which is depending on how many on how many devices.\n\nYou can use up to three devices on that one. Anything over three devices, you might get lagging or or cutouts and stuff like that. You know, let me just try this for you.\n\nChannel 1: Yes. I'm only connected with three devices at the moment because it's just me in the unit.\n\nChannel 0: Yeah. You know what? They say better a loan than with bad company.\n\nChannel 1: Sorry?\n\nChannel 0: That's how it's better to be a land than with bad company.\n\nChannel 1: Right.\n\nChannel 0: Haven't you\n\nChannel 1: Right.\n\nChannel 0: heard of that before?\n\nChannel 1: Well, yeah. This is true. Yeah. Okay.\n\nChannel 0: Alright. So your unit 18032 Sandstone Prism At Poirier Park?\n\nChannel 1: Yes.\n\nChannel 0: Let me just check your\n\nChannel 1: 1\n\nChannel 0: status\n\nChannel 1: 8\n\nChannel 0: here.\n\nChannel 1: 08. Yeah. Thank you.\n\nChannel 0: 1808. Yeah. Okay. So we've got so on the wall, you got a black box there, right, that's going on to the wall. That black box is connected to your router.\n\nRight?\n\nChannel 1: Yes.\n\nChannel 0: Now\n\nChannel 1: The black\n\nChannel 0: the\n\nChannel 1: bag no. The the router is connected to the\n\nChannel 0: no. No.\n\nChannel 1: wall.\n\nChannel 0: What's connected on the wall is an NTD box. It's in the network terminal device. And then from that back box or the net NTD box, there's a cable that goes from that to your router or to your modem router.\n\nChannel 1: Yeah.\n\nChannel 0: It's\n\nChannel 1: Yeah.\n\nChannel 0: called\n\nChannel 1: Yeah.\n\nChannel 0: a\n\nChannel 1: That's right. That's\n\nChannel 0: okay.\n\nChannel 1: right.\n\nChannel 0: Now the top the model of that router, do you know what model it is? Is it\n\nChannel 1: The\n\nChannel 0: a\n\nChannel 1: mode\n\nChannel 0: TP\n\nChannel 1: model\n\nChannel 0: Link\n\nChannel 1: of\n\nChannel 0: or\n\nChannel 1: the black\n\nChannel 0: a\n\nChannel 1: box?\n\nChannel 0: no. No. Your router, the modem.\n\nChannel 1: The model is from you guys, from Airtel.\n\nChannel 0: Okay. Which yeah. I know. Well, we got a lot of them. Which one is it?\n\nIs it a\n\nChannel 1: Okay.\n\nChannel 0: everyone or a k d seven or\n\nChannel 1: It's Verint.\n\nChannel 0: sorry?\n\nChannel 1: Very every every every\n\nChannel 0: Oh, yeah.\n\nChannel 1: net.\n\nChannel 0: Yeah. Every okay. That's the a x 3,000. Alright. So that's the a x 3,000 Wi Fi six.\n\nSo that so that wouldn't be a problem. I've just checked. Can\n\nChannel 1: Okay.\n\nChannel 0: you just check your service now?\n\nChannel 1: I'll try to check now. I'll check now.\n\nChannel 0: Yeah. What do you use? A laptop or a PC or how do you use it?\n\nChannel 1: So it's the Windows laptop from work. So yeah.\n\nChannel 0: Alright. So what I want you to do with the Windows laptop, can you open up your Chrome browser?\n\nChannel 1: Oh, okay. Because we use Internet. What do you call it? We use the we don't use I don't use Chrome.\n\nChannel 0: What\n\nChannel 1: I\n\nChannel 0: do\n\nChannel 1: u\n\nChannel 0: you use?\n\nChannel 1: yes. Microsoft Edge.\n\nChannel 0: Edge?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. That's alright. Well, if you can open up your Microsoft Edge, and on your Microsoft Edge, you go to the URL. And what I'll do is I'm gonna actually, I'm gonna text you with the the twenty four hour number.\n\nChannel 1: Sorry. It's just on it now. I'm on it now.\n\nChannel 0: Okay. Hang on a sec. 0416806277. I just made the phone ring once, and I'm\n\nChannel 1: Were\n\nChannel 0: just\n\nChannel 1: you\n\nChannel 0: gonna\n\nChannel 1: the\n\nChannel 0: send\n\nChannel 1: one that\n\nChannel 0: you a\n\nChannel 1: called\n\nChannel 0: text.\n\nChannel 1: me just now?\n\nChannel 0: It says 277277. Okay. I just sent you a text that says, hello?\n\nChannel 1: Oh, okay. Let me check. Do you want me to respond?\n\nChannel 0: No. No. What I want you to do, I will open up your Google your Microsoft\n\nChannel 1: My computer\n\nChannel 0: Edge.\n\nChannel 1: said yes.\n\nChannel 0: Okay. And in the URL at the top, I want you to write down speedtest,1word,..net. I'll text it to you. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Okay. You'll see it there. It just come up on your screen. Do you see it?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Just speedtest.net on the URL, and then click enter, and then run a speed test or two of them, and just send me a photo of them, please.\n\nChannel 1: It says besides this site does not support a secure connection. Continue to site or go back.\n\nChannel 0: Now continue.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Because Google Chrome call out. Problem is with Microsoft Edge, it's got some well malware in it. The I mean, I always use Google Chrome. That's the safe the safest one.\n\nChannel 1: It says this page is not isn't working right now. Yeah.\n\nChannel 0: Can you send me a photo of that? So is this your work laptop or your personal one?\n\nChannel 1: My work laptop.\n\nChannel 0: You\n\nChannel 1: So,\n\nChannel 0: don't\n\nChannel 1: basically,\n\nChannel 0: have\n\nChannel 1: we use we we yeah. We it looks like maybe it's a work issue. I don't know.\n\nChannel 0: yeah. Could be do you does your work use a private VPN?\n\nChannel 1: Yes.\n\nChannel 0: Well, then that's where the problem is. Sometimes the VPNs, they can slow down. It can create problems or so, yeah, that sound that's what it sounds like. Because from my end, everything looks good. Yeah.\n\nJust if you could still send me a photo of that, it'd be good.\n\nChannel 1: Okay. I've clicked off it because also there is some certain things we we are not allowed to do at work also.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. You might need to talk to your IT guy.\n\nChannel 1: Okay.\n\nChannel 0: But if anything happens, just call me on that number I'll just text you on. Alright?\n\nChannel 1: Alright. Thank\n\nChannel 0: You'll\n\nChannel 1: you\n\nChannel 0: get\n\nChannel 1: so\n\nChannel 0: a you'll\n\nChannel 1: much.\n\nChannel 0: get a a faster response. Alright. No problems.\n\nChannel 1: Okay.\n\nChannel 0: Anything else?\n\nChannel 1: No. I think that's it for today.\n\nChannel 0: Okay. Well, you have a lovely day, and don't hesitate to give us a callback or text assistance to that number if you need help.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Alright. Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Airtel.","start":0.64,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.23743009070555368}],"sentiment":"neutral","sentiment_score":0.23743009070555368,"channel":0,"num_words":3,"start":0.64,"end":1.9399999},{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.17806433141231537},{"text":"Good afternoon to you.","start":4.08,"end":5.12,"sentiment":"neutral","sentiment_score":0.26932069659233093},{"text":"I'm calling regarding my Internet.","start":5.12,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.03886124528944492}],"sentiment":"neutral","sentiment_score":0.14496533442288637,"channel":1,"num_words":10,"start":2.8799999,"end":6.8999996},{"sentences":[{"text":"Yes.","start":8.0,"end":8.4,"sentiment":"neutral","sentiment_score":0.007274666801095009},{"text":"What's wrong with the Internet?","start":8.4,"end":9.62,"sentiment":"neutral","sentiment_score":-0.14581604450941085}],"sentiment":"neutral","sentiment_score":-0.12030092595765988,"channel":0,"num_words":6,"start":8.0,"end":9.62},{"sentences":[{"text":"So, basically, I've been trying all day today to work with the Internet, and it's not working for me.","start":10.639999,"end":21.185,"sentiment":"negative","sentiment_score":-0.3853585767118554}],"sentiment":"negative","sentiment_score":-0.3853585767118554,"channel":1,"num_words":19,"start":10.639999,"end":21.185},{"sentences":[{"text":"Mhmm.","start":21.195,"end":21.595,"sentiment":"neutral","sentiment_score":-0.04924760386347771},{"text":"Can I","start":21.595,"end":22.075,"sentiment":"neutral","sentiment_score":-0.02499423362314701}],"sentiment":"neutral","sentiment_score":-0.03307869036992391,"channel":0,"num_words":3,"start":21.195,"end":22.075},{"sentences":[{"text":"I sent","start":21.965,"end":22.445,"sentiment":"neutral","sentiment_score":-0.020310882478952408}],"sentiment":"neutral","sentiment_score":-0.020310882478952408,"channel":1,"num_words":2,"start":21.965,"end":22.445},{"sentences":[{"text":"have your","start":22.075,"end":22.735,"sentiment":"neutral","sentiment_score":-0.009227938950061798}],"sentiment":"neutral","sentiment_score":-0.009227938950061798,"channel":0,"num_words":2,"start":22.075,"end":22.735},{"sentences":[{"text":"these photos.","start":22.445,"end":23.185,"sentiment":"neutral","sentiment_score":-0.007749781012535095}],"sentiment":"neutral","sentiment_score":-0.007749781012535095,"channel":1,"num_words":2,"start":22.445,"end":23.185},{"sentences":[{"text":"can I have the","start":23.595001,"end":24.235,"sentiment":"neutral","sentiment_score":0.004694581730291247}],"sentiment":"neutral","sentiment_score":0.004694581730291247,"channel":0,"num_words":4,"start":23.595001,"end":24.235},{"sentences":[{"text":"Yes.","start":24.125,"end":24.625,"sentiment":"neutral","sentiment_score":0.0049294279888272285}],"sentiment":"neutral","sentiment_score":0.0049294279888272285,"channel":1,"num_words":1,"start":24.125,"end":24.625},{"sentences":[{"text":"first name of the account holder?","start":24.235,"end":26.095001,"sentiment":"neutral","sentiment_score":0.000062400838942267}],"sentiment":"neutral","sentiment_score":0.000062400838942267,"channel":0,"num_words":6,"start":24.235,"end":26.095001},{"sentences":[{"text":"Bolagi, b o l a j I.","start":27.325,"end":31.02,"sentiment":"neutral","sentiment_score":-0.01131511852145195}],"sentiment":"neutral","sentiment_score":-0.01131511852145195,"channel":1,"num_words":7,"start":27.325,"end":31.02},{"sentences":[{"text":"Sorry.","start":31.47,"end":31.869999,"sentiment":"neutral","sentiment_score":-0.039744168519973755},{"text":"B o.","start":31.869999,"end":32.69,"sentiment":"neutral","sentiment_score":-0.015730447601526976}],"sentiment":"neutral","sentiment_score":-0.023735021241009235,"channel":0,"num_words":3,"start":31.47,"end":32.69},{"sentences":[{"text":"L a","start":33.56,"end":34.22,"sentiment":"neutral","sentiment_score":-0.016467465087771416}],"sentiment":"neutral","sentiment_score":-0.016467465087771416,"channel":1,"num_words":2,"start":33.56,"end":34.22},{"sentences":[{"text":"Yep.","start":34.91,"end":35.41,"sentiment":"neutral","sentiment_score":-0.014603051356971264}],"sentiment":"neutral","sentiment_score":-0.014603051356971264,"channel":0,"num_words":1,"start":34.91,"end":35.41},{"sentences":[{"text":"j I.","start":35.8,"end":36.78,"sentiment":"neutral","sentiment_score":-0.014187534339725971}],"sentiment":"neutral","sentiment_score":-0.014187534339725971,"channel":1,"num_words":2,"start":35.8,"end":36.78},{"sentences":[{"text":"Okay.","start":45.655,"end":45.975,"sentiment":"neutral","sentiment_score":-0.020304029807448387},{"text":"And what seems to be the problem?","start":45.975,"end":47.515,"sentiment":"neutral","sentiment_score":-0.06743423853601728}],"sentiment":"neutral","sentiment_score":-0.06154296244494617,"channel":0,"num_words":8,"start":45.655,"end":47.515},{"sentences":[{"text":"So the problem is the Internet interruption.","start":48.295002,"end":50.875,"sentiment":"neutral","sentiment_score":-0.21129136745418822},{"text":"So basically, it's it's on our off.","start":51.815002,"end":54.295002,"sentiment":"neutral","sentiment_score":-0.1491581393139703},{"text":"I send the photos to Maureen.","start":54.295002,"end":57.05,"sentiment":"neutral","sentiment_score":-0.06133750639855862}],"sentiment":"neutral","sentiment_score":-0.14455857928842306,"channel":1,"num_words":20,"start":48.295002,"end":57.05},{"sentences":[{"text":"What it just like it turns on and off, does it?","start":58.050003,"end":59.190002,"sentiment":"neutral","sentiment_score":-0.11370211230082945},{"text":"Hello?","start":63.730003,"end":64.23,"sentiment":"neutral","sentiment_score":-0.06770668923854828},{"text":"No.","start":67.365,"end":67.525,"sentiment":"negative","sentiment_score":-0.3445167541503906},{"text":"You can't I can't hear you properly.","start":67.525,"end":68.805,"sentiment":"negative","sentiment_score":-0.39281543237822397},{"text":"Hello?","start":68.805,"end":69.305,"sentiment":"neutral","sentiment_score":-0.09612196683883668}],"sentiment":"neutral","sentiment_score":-0.2147036510564032,"channel":0,"num_words":21,"start":58.050003,"end":69.305},{"sentences":[{"text":"Hello?","start":72.485,"end":72.985,"sentiment":"neutral","sentiment_score":-0.05821971595287323}],"sentiment":"neutral","sentiment_score":-0.05821971595287323,"channel":0,"num_words":1,"start":72.485,"end":72.985},{"sentences":[{"text":"Yes.","start":73.765,"end":74.265,"sentiment":"neutral","sentiment_score":-0.03384847193956375}],"sentiment":"neutral","sentiment_score":-0.03384847193956375,"channel":1,"num_words":1,"start":73.765,"end":74.265},{"sentences":[{"text":"Okay.","start":76.005,"end":76.485,"sentiment":"neutral","sentiment_score":-0.03197917342185974}],"sentiment":"neutral","sentiment_score":-0.03197917342185974,"channel":0,"num_words":1,"start":76.005,"end":76.485},{"sentences":[{"text":"I can","start":76.165,"end":76.565,"sentiment":"neutral","sentiment_score":-0.029971216805279255}],"sentiment":"neutral","sentiment_score":-0.029971216805279255,"channel":1,"num_words":2,"start":76.165,"end":76.565},{"sentences":[{"text":"So you're saying that the Internet taps on and off.","start":76.485,"end":79.845,"sentiment":"neutral","sentiment_score":-0.056747854501008985},{"text":"Does it?","start":79.845,"end":80.585,"sentiment":"neutral","sentiment_score":-0.05282546579837799}],"sentiment":"neutral","sentiment_score":-0.05609412305057049,"channel":0,"num_words":12,"start":76.485,"end":80.585},{"sentences":[{"text":"Yes.","start":80.71001,"end":81.03001,"sentiment":"neutral","sentiment_score":-0.03532172366976738},{"text":"It goes on and off.","start":81.03001,"end":82.07,"sentiment":"neutral","sentiment_score":-0.07947780787944794},{"text":"So, basically, today, I was not able to work from home.","start":82.07,"end":85.450005,"sentiment":"neutral","sentiment_score":-0.10374004495414821}],"sentiment":"neutral","sentiment_score":-0.09257948573897867,"channel":1,"num_words":17,"start":80.71001,"end":85.450005},{"sentences":[{"text":"When did this","start":85.53,"end":86.329994,"sentiment":"neutral","sentiment_score":-0.052207342038551964}],"sentiment":"neutral","sentiment_score":-0.052207342038551964,"channel":0,"num_words":3,"start":85.53,"end":86.329994},{"sentences":[{"text":"Yeah.","start":86.23,"end":86.73,"sentiment":"neutral","sentiment_score":-0.060067325830459595}],"sentiment":"neutral","sentiment_score":-0.060067325830459595,"channel":1,"num_words":1,"start":86.23,"end":86.73},{"sentences":[{"text":"start to happen?","start":86.329994,"end":87.229996,"sentiment":"neutral","sentiment_score":-0.06845429415504138}],"sentiment":"neutral","sentiment_score":-0.06845429415504138,"channel":0,"num_words":3,"start":86.329994,"end":87.229996},{"sentences":[{"text":"Today.","start":88.15,"end":88.630005,"sentiment":"neutral","sentiment_score":-0.027482077479362488},{"text":"The whole of today.","start":88.630005,"end":89.770004,"sentiment":"neutral","sentiment_score":-0.024105578660964966}],"sentiment":"neutral","sentiment_score":-0.02478087842464447,"channel":1,"num_words":5,"start":88.15,"end":89.770004},{"sentences":[{"text":"Oh, okay.","start":90.009995,"end":90.57,"sentiment":"neutral","sentiment_score":0.0011838553473353386},{"text":"Hang on","start":90.57,"end":90.96999,"sentiment":"neutral","sentiment_score":-0.01398294884711504}],"sentiment":"neutral","sentiment_score":-0.006399546749889851,"channel":0,"num_words":4,"start":90.009995,"end":90.96999},{"sentences":[{"text":"Yeah.","start":90.79,"end":91.03,"sentiment":"neutral","sentiment_score":-0.01047847419977188}],"sentiment":"neutral","sentiment_score":-0.01047847419977188,"channel":1,"num_words":1,"start":90.79,"end":91.03},{"sentences":[{"text":"a","start":90.96999,"end":91.049995,"sentiment":"neutral","sentiment_score":-0.015294535085558891}],"sentiment":"neutral","sentiment_score":-0.015294535085558891,"channel":0,"num_words":1,"start":90.96999,"end":91.049995},{"sentences":[{"text":"Because","start":91.03,"end":91.43,"sentiment":"neutral","sentiment_score":-0.024636266753077507}],"sentiment":"neutral","sentiment_score":-0.024636266753077507,"channel":1,"num_words":1,"start":91.03,"end":91.43},{"sentences":[{"text":"sec.","start":91.049995,"end":91.549995,"sentiment":"neutral","sentiment_score":-0.03094925358891487}],"sentiment":"neutral","sentiment_score":-0.03094925358891487,"channel":0,"num_words":1,"start":91.049995,"end":91.549995},{"sentences":[{"text":"today, I work from home all day, and it happened.","start":91.43,"end":94.33,"sentiment":"neutral","sentiment_score":-0.023677013255655764},{"text":"So other days, I will usually go to work, and that","start":94.685005,"end":98.205,"sentiment":"neutral","sentiment_score":-0.07674696160988374}],"sentiment":"neutral","sentiment_score":-0.05147555763167994,"channel":1,"num_words":21,"start":91.43,"end":98.205},{"sentences":[{"text":"Yep.","start":98.115,"end":98.615,"sentiment":"neutral","sentiment_score":-0.0894172191619873}],"sentiment":"neutral","sentiment_score":-0.0894172191619873,"channel":0,"num_words":1,"start":98.115,"end":98.615},{"sentences":[{"text":"was because I had an accident.","start":98.205,"end":99.985,"sentiment":"neutral","sentiment_score":-0.18227642650405565},{"text":"And now for this week, I will be I will","start":100.125,"end":102.765,"sentiment":"neutral","sentiment_score":-0.07890950255095959}],"sentiment":"neutral","sentiment_score":-0.11767209903337061,"channel":1,"num_words":16,"start":98.205,"end":102.765},{"sentences":[{"text":"Oh,","start":102.674995,"end":102.91499,"sentiment":"neutral","sentiment_score":-0.10464587062597276}],"sentiment":"neutral","sentiment_score":-0.10464587062597276,"channel":0,"num_words":1,"start":102.674995,"end":102.91499},{"sentences":[{"text":"be","start":102.765,"end":102.925,"sentiment":"neutral","sentiment_score":-0.12651170790195465}],"sentiment":"neutral","sentiment_score":-0.12651170790195465,"channel":1,"num_words":1,"start":102.765,"end":102.925},{"sentences":[{"text":"that's","start":102.91499,"end":103.23499,"sentiment":"neutral","sentiment_score":-0.11110465228557588}],"sentiment":"neutral","sentiment_score":-0.11110465228557588,"channel":0,"num_words":1,"start":102.91499,"end":103.23499},{"sentences":[{"text":"working","start":102.925,"end":103.325005,"sentiment":"neutral","sentiment_score":-0.10109046846628188}],"sentiment":"neutral","sentiment_score":-0.10109046846628188,"channel":1,"num_words":1,"start":102.925,"end":103.325005},{"sentences":[{"text":"not","start":103.23499,"end":103.475,"sentiment":"neutral","sentiment_score":-0.11819063872098924}],"sentiment":"neutral","sentiment_score":-0.11819063872098924,"channel":0,"num_words":1,"start":103.23499,"end":103.475},{"sentences":[{"text":"from","start":103.325005,"end":103.645004,"sentiment":"neutral","sentiment_score":-0.07962718605995178}],"sentiment":"neutral","sentiment_score":-0.07962718605995178,"channel":1,"num_words":1,"start":103.325005,"end":103.645004},{"sentences":[{"text":"good.","start":103.475,"end":103.975,"sentiment":"neutral","sentiment_score":-0.1070164293050766}],"sentiment":"neutral","sentiment_score":-0.1070164293050766,"channel":0,"num_words":1,"start":103.475,"end":103.975},{"sentences":[{"text":"home.","start":103.645004,"end":104.145004,"sentiment":"neutral","sentiment_score":-0.05425640195608139},{"text":"Yeah.","start":104.44501,"end":104.94501,"sentiment":"neutral","sentiment_score":-0.015005245804786682}],"sentiment":"neutral","sentiment_score":-0.034630823880434036,"channel":1,"num_words":2,"start":103.645004,"end":104.94501},{"sentences":[{"text":"Everything everything alright?","start":104.59499,"end":106.134995,"sentiment":"neutral","sentiment_score":0.01108440694709619}],"sentiment":"neutral","sentiment_score":0.01108440694709619,"channel":0,"num_words":3,"start":104.59499,"end":106.134995},{"sentences":[{"text":"Yeah.","start":106.525,"end":107.025,"sentiment":"neutral","sentiment_score":0.01968376152217388},{"text":"Under control.","start":107.165,"end":108.145004,"sentiment":"neutral","sentiment_score":0.009023796766996384},{"text":"Yeah.","start":109.08501,"end":109.325005,"sentiment":"neutral","sentiment_score":-0.06456533074378967},{"text":"Thank","start":109.325005,"end":109.71,"sentiment":"neutral","sentiment_score":-0.06565281748771667}],"sentiment":"neutral","sentiment_score":-0.01849735863506794,"channel":1,"num_words":5,"start":106.525,"end":109.71},{"sentences":[{"text":"That's that's not good.","start":109.634995,"end":111.35,"sentiment":"negative","sentiment_score":-0.5418216735124588}],"sentiment":"negative","sentiment_score":-0.5418216735124588,"channel":0,"num_words":4,"start":109.634995,"end":111.35},{"sentences":[{"text":"you.","start":111.71,"end":111.95,"sentiment":"neutral","sentiment_score":-0.16734611988067627},{"text":"Yeah.","start":111.95,"end":112.45,"sentiment":"neutral","sentiment_score":-0.06016479805111885}],"sentiment":"neutral","sentiment_score":-0.11375545896589756,"channel":1,"num_words":2,"start":111.71,"end":112.45},{"sentences":[{"text":"Hang on a second.","start":112.93,"end":114.149994,"sentiment":"neutral","sentiment_score":-0.06477744411677122},{"text":"Thanks.","start":114.21,"end":114.71,"sentiment":"neutral","sentiment_score":0.08657112717628479},{"text":"Alright.","start":114.85,"end":115.25,"sentiment":"neutral","sentiment_score":0.049967940896749496},{"text":"Got that one.","start":115.25,"end":116.149994,"sentiment":"neutral","sentiment_score":0.042399413883686066},{"text":"Alright.","start":117.49,"end":117.99,"sentiment":"neutral","sentiment_score":0.022733554244041443}],"sentiment":"neutral","sentiment_score":0.002736108750104904,"channel":0,"num_words":10,"start":112.93,"end":117.99},{"sentences":[{"text":"I just wanna see if this is a network issue or an issue from Airtel.","start":118.049995,"end":123.829994,"sentiment":"neutral","sentiment_score":-0.031369781804581484},{"text":"Hang on a sec.","start":123.89,"end":125.03,"sentiment":"neutral","sentiment_score":-0.003730267286300659},{"text":"Thanks.","start":126.555,"end":127.055,"sentiment":"neutral","sentiment_score":0.14903371036052704},{"text":"Okay.","start":132.395,"end":132.895,"sentiment":"neutral","sentiment_score":0.04628702625632286},{"text":"So your plan is 25 Mbps, which is depending on how many on how many devices.","start":132.955,"end":140.11,"sentiment":"neutral","sentiment_score":0.009856513817794621}],"sentiment":"neutral","sentiment_score":-0.003579536176009758,"channel":0,"num_words":37,"start":118.049995,"end":140.11},{"sentences":[{"text":"You can use up to three devices on that one.","start":140.17,"end":142.59,"sentiment":"neutral","sentiment_score":0.06064173281192779},{"text":"Anything over three devices, you might get lagging or or cutouts and stuff like that.","start":143.21,"end":149.05,"sentiment":"neutral","sentiment_score":-0.21146525591611862},{"text":"You know, let me just try this for you.","start":149.05,"end":151.39,"sentiment":"neutral","sentiment_score":-0.03954944511254629}],"sentiment":"neutral","sentiment_score":-0.08592666225398288,"channel":0,"num_words":34,"start":140.17,"end":151.39},{"sentences":[{"text":"Yes.","start":153.675,"end":153.99501,"sentiment":"neutral","sentiment_score":-0.054317109286785126},{"text":"I'm only connected with three devices at the moment because it's just me in the unit.","start":153.99501,"end":160.13,"sentiment":"neutral","sentiment_score":-0.07755643152631819}],"sentiment":"neutral","sentiment_score":-0.07618941257105154,"channel":1,"num_words":17,"start":153.675,"end":160.13},{"sentences":[{"text":"Yeah.","start":161.02501,"end":161.425,"sentiment":"neutral","sentiment_score":-0.11523358523845673},{"text":"You know what?","start":161.425,"end":161.985,"sentiment":"neutral","sentiment_score":-0.16037553548812866},{"text":"They say better a loan than with bad company.","start":161.985,"end":164.645,"sentiment":"negative","sentiment_score":-0.4440402521027459}],"sentiment":"negative","sentiment_score":-0.3532863431251966,"channel":0,"num_words":13,"start":161.02501,"end":164.645},{"sentences":[{"text":"Sorry?","start":165.79001,"end":166.29001,"sentiment":"neutral","sentiment_score":-0.32096734642982483}],"sentiment":"neutral","sentiment_score":-0.32096734642982483,"channel":1,"num_words":1,"start":165.79001,"end":166.29001},{"sentences":[{"text":"That's how it's better to be a land than with bad company.","start":167.06999,"end":169.73,"sentiment":"negative","sentiment_score":-0.388653131822745}],"sentiment":"negative","sentiment_score":-0.388653131822745,"channel":0,"num_words":12,"start":167.06999,"end":169.73},{"sentences":[{"text":"Right.","start":171.55,"end":172.05,"sentiment":"neutral","sentiment_score":-0.04282350093126297}],"sentiment":"neutral","sentiment_score":-0.04282350093126297,"channel":1,"num_words":1,"start":171.55,"end":172.05},{"sentences":[{"text":"Haven't you","start":172.19,"end":172.59,"sentiment":"neutral","sentiment_score":-0.041223134845495224}],"sentiment":"neutral","sentiment_score":-0.041223134845495224,"channel":0,"num_words":2,"start":172.19,"end":172.59},{"sentences":[{"text":"Right.","start":172.575,"end":173.075,"sentiment":"neutral","sentiment_score":-0.034656502306461334}],"sentiment":"neutral","sentiment_score":-0.034656502306461334,"channel":1,"num_words":1,"start":172.575,"end":173.075},{"sentences":[{"text":"heard of that before?","start":172.59,"end":173.48999,"sentiment":"neutral","sentiment_score":-0.051286923699080944}],"sentiment":"neutral","sentiment_score":-0.051286923699080944,"channel":0,"num_words":4,"start":172.59,"end":173.48999},{"sentences":[{"text":"Well, yeah.","start":175.135,"end":175.855,"sentiment":"neutral","sentiment_score":0.023641829378902916},{"text":"This is true.","start":175.855,"end":176.995,"sentiment":"neutral","sentiment_score":0.07275141775608063},{"text":"Yeah.","start":177.855,"end":178.355,"sentiment":"neutral","sentiment_score":0.07646448910236359},{"text":"Okay.","start":178.655,"end":179.155,"sentiment":"neutral","sentiment_score":0.079291433095932}],"sentiment":"neutral","sentiment_score":0.06018483346062047,"channel":1,"num_words":7,"start":175.135,"end":179.155},{"sentences":[{"text":"Alright.","start":178.685,"end":179.00499,"sentiment":"neutral","sentiment_score":0.08108000457286835},{"text":"So your unit 18032 Sandstone Prism At Poirier Park?","start":179.00499,"end":183.105,"sentiment":"neutral","sentiment_score":0.055199464990033045}],"sentiment":"neutral","sentiment_score":0.057787518948316574,"channel":0,"num_words":10,"start":178.685,"end":183.105},{"sentences":[{"text":"Yes.","start":183.535,"end":184.035,"sentiment":"neutral","sentiment_score":0.05105467513203621}],"sentiment":"neutral","sentiment_score":0.05105467513203621,"channel":1,"num_words":1,"start":183.535,"end":184.035},{"sentences":[{"text":"Let me just check your","start":184.685,"end":186.045,"sentiment":"neutral","sentiment_score":0.04694192185997963}],"sentiment":"neutral","sentiment_score":0.04694192185997963,"channel":0,"num_words":5,"start":184.685,"end":186.045},{"sentences":[{"text":"1","start":186.015,"end":186.41501,"sentiment":"neutral","sentiment_score":0.04869973659515381}],"sentiment":"neutral","sentiment_score":0.04869973659515381,"channel":1,"num_words":1,"start":186.015,"end":186.41501},{"sentences":[{"text":"status","start":186.045,"end":186.525,"sentiment":"neutral","sentiment_score":0.04712064564228058}],"sentiment":"neutral","sentiment_score":0.04712064564228058,"channel":0,"num_words":1,"start":186.045,"end":186.525},{"sentences":[{"text":"8","start":186.41501,"end":186.815,"sentiment":"neutral","sentiment_score":0.04506555944681168}],"sentiment":"neutral","sentiment_score":0.04506555944681168,"channel":1,"num_words":1,"start":186.41501,"end":186.815},{"sentences":[{"text":"here.","start":186.525,"end":187.025,"sentiment":"neutral","sentiment_score":0.047380849719047546}],"sentiment":"neutral","sentiment_score":0.047380849719047546,"channel":0,"num_words":1,"start":186.525,"end":187.025},{"sentences":[{"text":"08.","start":186.815,"end":187.62,"sentiment":"neutral","sentiment_score":0.04126035422086716},{"text":"Yeah.","start":188.09999,"end":188.45999,"sentiment":"neutral","sentiment_score":0.1276167631149292},{"text":"Thank you.","start":188.45999,"end":189.31999,"sentiment":"neutral","sentiment_score":0.26478269696235657}],"sentiment":"neutral","sentiment_score":0.17461062781512737,"channel":1,"num_words":4,"start":186.815,"end":189.31999},{"sentences":[{"text":"1808.","start":189.565,"end":190.36499,"sentiment":"neutral","sentiment_score":0.0680401474237442},{"text":"Yeah.","start":190.36499,"end":190.525,"sentiment":"neutral","sentiment_score":0.06298764795064926},{"text":"Okay.","start":190.525,"end":190.765,"sentiment":"neutral","sentiment_score":0.034925781190395355},{"text":"So we've got so on the wall, you got a black box there, right, that's going on to the wall.","start":190.765,"end":195.69,"sentiment":"neutral","sentiment_score":0.003041230468079448},{"text":"That black box is connected to your router.","start":195.69,"end":197.61,"sentiment":"neutral","sentiment_score":0.008557069348171353}],"sentiment":"neutral","sentiment_score":0.009523701313282213,"channel":0,"num_words":31,"start":189.565,"end":197.61},{"sentences":[{"text":"Right?","start":197.61,"end":198.11,"sentiment":"neutral","sentiment_score":0.016774483025074005}],"sentiment":"neutral","sentiment_score":0.016774483025074005,"channel":0,"num_words":1,"start":197.61,"end":198.11},{"sentences":[{"text":"Yes.","start":198.5,"end":199.0,"sentiment":"neutral","sentiment_score":0.015454713255167007}],"sentiment":"neutral","sentiment_score":0.015454713255167007,"channel":1,"num_words":1,"start":198.5,"end":199.0},{"sentences":[{"text":"Now","start":199.61,"end":199.93,"sentiment":"neutral","sentiment_score":-0.0014829766005277634}],"sentiment":"neutral","sentiment_score":-0.0014829766005277634,"channel":0,"num_words":1,"start":199.61,"end":199.93},{"sentences":[{"text":"The black","start":199.62,"end":200.18,"sentiment":"neutral","sentiment_score":-0.027557533234357834}],"sentiment":"neutral","sentiment_score":-0.027557533234357834,"channel":1,"num_words":2,"start":199.62,"end":200.18},{"sentences":[{"text":"the","start":199.93,"end":200.09,"sentiment":"neutral","sentiment_score":-0.024646589532494545}],"sentiment":"neutral","sentiment_score":-0.024646589532494545,"channel":0,"num_words":1,"start":199.93,"end":200.09},{"sentences":[{"text":"bag no.","start":200.18,"end":200.9,"sentiment":"neutral","sentiment_score":-0.03688330017030239},{"text":"The the router is connected to the","start":200.9,"end":203.175,"sentiment":"neutral","sentiment_score":-0.05436845123767853}],"sentiment":"neutral","sentiment_score":-0.050482862111594945,"channel":1,"num_words":9,"start":200.18,"end":203.175},{"sentences":[{"text":"no.","start":205.61,"end":205.77,"sentiment":"neutral","sentiment_score":-0.05472152680158615},{"text":"No.","start":205.77,"end":206.01,"sentiment":"neutral","sentiment_score":-0.08464686572551727}],"sentiment":"neutral","sentiment_score":-0.06968419626355171,"channel":0,"num_words":2,"start":205.61,"end":206.01},{"sentences":[{"text":"wall.","start":205.975,"end":206.475,"sentiment":"neutral","sentiment_score":-0.058601364493370056}],"sentiment":"neutral","sentiment_score":-0.058601364493370056,"channel":1,"num_words":1,"start":205.975,"end":206.475},{"sentences":[{"text":"What's connected on the wall is an NTD box.","start":206.01,"end":208.49,"sentiment":"neutral","sentiment_score":-0.0012633221016989814},{"text":"It's in the network terminal device.","start":208.49,"end":210.765,"sentiment":"neutral","sentiment_score":0.009056909941136837},{"text":"And then from that back box or the net NTD box, there's a cable that goes from that to your router or to your modem router.","start":211.625,"end":218.505,"sentiment":"neutral","sentiment_score":0.003724255240880526}],"sentiment":"neutral","sentiment_score":0.003409809682790826,"channel":0,"num_words":41,"start":206.01,"end":218.505},{"sentences":[{"text":"Yeah.","start":218.5,"end":218.73999,"sentiment":"neutral","sentiment_score":0.025908678770065308}],"sentiment":"neutral","sentiment_score":0.025908678770065308,"channel":1,"num_words":1,"start":218.5,"end":218.73999},{"sentences":[{"text":"It's","start":218.505,"end":218.74501,"sentiment":"neutral","sentiment_score":0.019823499023914337}],"sentiment":"neutral","sentiment_score":0.019823499023914337,"channel":0,"num_words":1,"start":218.505,"end":218.74501},{"sentences":[{"text":"Yeah.","start":218.73999,"end":218.98,"sentiment":"neutral","sentiment_score":0.020535092800855637}],"sentiment":"neutral","sentiment_score":0.020535092800855637,"channel":1,"num_words":1,"start":218.73999,"end":218.98},{"sentences":[{"text":"called","start":218.74501,"end":219.065,"sentiment":"neutral","sentiment_score":0.00818188488483429}],"sentiment":"neutral","sentiment_score":0.00818188488483429,"channel":0,"num_words":1,"start":218.74501,"end":219.065},{"sentences":[{"text":"Yeah.","start":218.98,"end":219.37999,"sentiment":"neutral","sentiment_score":0.025018244981765747}],"sentiment":"neutral","sentiment_score":0.025018244981765747,"channel":1,"num_words":1,"start":218.98,"end":219.37999},{"sentences":[{"text":"a","start":219.065,"end":219.30501,"sentiment":"neutral","sentiment_score":0.02325335703790188}],"sentiment":"neutral","sentiment_score":0.02325335703790188,"channel":0,"num_words":1,"start":219.065,"end":219.30501},{"sentences":[{"text":"That's right.","start":219.37999,"end":220.01999,"sentiment":"neutral","sentiment_score":0.07127895951271057},{"text":"That's","start":220.01999,"end":220.42,"sentiment":"neutral","sentiment_score":0.12470845878124236}],"sentiment":"neutral","sentiment_score":0.08908879260222118,"channel":1,"num_words":3,"start":219.37999,"end":220.42},{"sentences":[{"text":"okay.","start":220.265,"end":220.765,"sentiment":"neutral","sentiment_score":0.1262189745903015}],"sentiment":"neutral","sentiment_score":0.1262189745903015,"channel":0,"num_words":1,"start":220.265,"end":220.765},{"sentences":[{"text":"right.","start":220.42,"end":220.92,"sentiment":"neutral","sentiment_score":0.0730530172586441}],"sentiment":"neutral","sentiment_score":0.0730530172586441,"channel":1,"num_words":1,"start":220.42,"end":220.92},{"sentences":[{"text":"Now the top the model of that router, do you know what model it is?","start":220.905,"end":224.365,"sentiment":"neutral","sentiment_score":0.01552304880072673},{"text":"Is it","start":225.9,"end":226.3,"sentiment":"neutral","sentiment_score":0.003970777150243521}],"sentiment":"neutral","sentiment_score":0.014163958018316943,"channel":0,"num_words":17,"start":220.905,"end":226.3},{"sentences":[{"text":"The","start":226.18,"end":226.34,"sentiment":"neutral","sentiment_score":0.007058940827846527}],"sentiment":"neutral","sentiment_score":0.007058940827846527,"channel":1,"num_words":1,"start":226.18,"end":226.34},{"sentences":[{"text":"a","start":226.3,"end":226.54,"sentiment":"neutral","sentiment_score":0.005473562516272068}],"sentiment":"neutral","sentiment_score":0.005473562516272068,"channel":0,"num_words":1,"start":226.3,"end":226.54},{"sentences":[{"text":"mode","start":226.34,"end":226.73999,"sentiment":"neutral","sentiment_score":0.01419242098927498}],"sentiment":"neutral","sentiment_score":0.01419242098927498,"channel":1,"num_words":1,"start":226.34,"end":226.73999},{"sentences":[{"text":"TP","start":226.54,"end":227.02,"sentiment":"neutral","sentiment_score":0.012661647982895374}],"sentiment":"neutral","sentiment_score":0.012661647982895374,"channel":0,"num_words":1,"start":226.54,"end":227.02},{"sentences":[{"text":"model","start":226.81999,"end":227.22,"sentiment":"neutral","sentiment_score":0.002242669463157654}],"sentiment":"neutral","sentiment_score":0.002242669463157654,"channel":1,"num_words":1,"start":226.81999,"end":227.22},{"sentences":[{"text":"Link","start":227.02,"end":227.34,"sentiment":"neutral","sentiment_score":0.016963282600045204}],"sentiment":"neutral","sentiment_score":0.016963282600045204,"channel":0,"num_words":1,"start":227.02,"end":227.34},{"sentences":[{"text":"of","start":227.22,"end":227.37999,"sentiment":"neutral","sentiment_score":-0.0009814724326133728}],"sentiment":"neutral","sentiment_score":-0.0009814724326133728,"channel":1,"num_words":1,"start":227.22,"end":227.37999},{"sentences":[{"text":"or","start":227.34,"end":227.73999,"sentiment":"neutral","sentiment_score":-0.009766658768057823}],"sentiment":"neutral","sentiment_score":-0.009766658768057823,"channel":0,"num_words":1,"start":227.34,"end":227.73999},{"sentences":[{"text":"the black","start":227.37999,"end":228.01999,"sentiment":"neutral","sentiment_score":-0.00839588325470686}],"sentiment":"neutral","sentiment_score":-0.00839588325470686,"channel":1,"num_words":2,"start":227.37999,"end":228.01999},{"sentences":[{"text":"a","start":227.73999,"end":227.9,"sentiment":"neutral","sentiment_score":-0.011362466029822826}],"sentiment":"neutral","sentiment_score":-0.011362466029822826,"channel":0,"num_words":1,"start":227.73999,"end":227.9},{"sentences":[{"text":"box?","start":228.01999,"end":228.51999,"sentiment":"neutral","sentiment_score":-0.01228324044495821}],"sentiment":"neutral","sentiment_score":-0.01228324044495821,"channel":1,"num_words":1,"start":228.01999,"end":228.51999},{"sentences":[{"text":"no.","start":228.78,"end":228.94,"sentiment":"neutral","sentiment_score":-0.07564382255077362},{"text":"No.","start":228.94,"end":229.18,"sentiment":"neutral","sentiment_score":-0.07455314695835114},{"text":"Your router, the modem.","start":229.18,"end":230.48,"sentiment":"neutral","sentiment_score":-0.0502175004221499}],"sentiment":"neutral","sentiment_score":-0.05851116186628739,"channel":0,"num_words":6,"start":228.78,"end":230.48},{"sentences":[{"text":"The model is from you guys, from Airtel.","start":231.22,"end":234.03499,"sentiment":"neutral","sentiment_score":0.005947390221990645}],"sentiment":"neutral","sentiment_score":0.005947390221990645,"channel":1,"num_words":8,"start":231.22,"end":234.03499},{"sentences":[{"text":"Okay.","start":234.78,"end":235.09999,"sentiment":"neutral","sentiment_score":0.015274002216756344},{"text":"Which yeah.","start":235.09999,"end":235.5,"sentiment":"neutral","sentiment_score":0.0037260474637150764},{"text":"I know.","start":235.5,"end":235.73999,"sentiment":"neutral","sentiment_score":-0.009565887972712517},{"text":"Well, we got a lot of them.","start":235.73999,"end":236.62,"sentiment":"neutral","sentiment_score":-0.02639204902308328},{"text":"Which one is it?","start":236.62,"end":237.68,"sentiment":"neutral","sentiment_score":-0.011244547087699175}],"sentiment":"neutral","sentiment_score":-0.014133013144601136,"channel":0,"num_words":16,"start":234.78,"end":237.68},{"sentences":[{"text":"Is it a","start":241.515,"end":242.255,"sentiment":"neutral","sentiment_score":-0.012868951074779034}],"sentiment":"neutral","sentiment_score":-0.012868951074779034,"channel":0,"num_words":3,"start":241.515,"end":242.255},{"sentences":[{"text":"Okay.","start":241.855,"end":242.355,"sentiment":"neutral","sentiment_score":-0.010521277785301208}],"sentiment":"neutral","sentiment_score":-0.010521277785301208,"channel":1,"num_words":1,"start":241.855,"end":242.355},{"sentences":[{"text":"everyone or a k d seven or","start":242.315,"end":245.535,"sentiment":"neutral","sentiment_score":-0.009891701596123832}],"sentiment":"neutral","sentiment_score":-0.009891701596123832,"channel":0,"num_words":7,"start":242.315,"end":245.535},{"sentences":[{"text":"It's Verint.","start":246.655,"end":247.95499,"sentiment":"neutral","sentiment_score":-0.026671577244997025}],"sentiment":"neutral","sentiment_score":-0.026671577244997025,"channel":1,"num_words":2,"start":246.655,"end":247.95499},{"sentences":[{"text":"sorry?","start":250.155,"end":250.655,"sentiment":"neutral","sentiment_score":-0.03030589036643505}],"sentiment":"neutral","sentiment_score":-0.03030589036643505,"channel":0,"num_words":1,"start":250.155,"end":250.655},{"sentences":[{"text":"Very every every every","start":252.06999,"end":254.70999,"sentiment":"neutral","sentiment_score":-0.019066282315179706}],"sentiment":"neutral","sentiment_score":-0.019066282315179706,"channel":1,"num_words":4,"start":252.06999,"end":254.70999},{"sentences":[{"text":"Oh, yeah.","start":254.55,"end":254.87001,"sentiment":"neutral","sentiment_score":-0.010808179154992104}],"sentiment":"neutral","sentiment_score":-0.010808179154992104,"channel":0,"num_words":2,"start":254.55,"end":254.87001},{"sentences":[{"text":"net.","start":254.70999,"end":255.20999,"sentiment":"neutral","sentiment_score":-0.015013761818408966}],"sentiment":"neutral","sentiment_score":-0.015013761818408966,"channel":1,"num_words":1,"start":254.70999,"end":255.20999},{"sentences":[{"text":"Yeah.","start":254.87001,"end":255.11,"sentiment":"neutral","sentiment_score":0.27955642342567444},{"text":"Every okay.","start":255.11,"end":255.75,"sentiment":"positive","sentiment_score":0.41199080646038055},{"text":"That's the a x 3,000.","start":255.75,"end":257.37,"sentiment":"neutral","sentiment_score":0.2970118999481201},{"text":"Alright.","start":257.99,"end":258.31,"sentiment":"neutral","sentiment_score":0.2950410842895508},{"text":"So that's the a x 3,000 Wi Fi six.","start":258.31,"end":260.39,"sentiment":"positive","sentiment_score":0.34659655226601493}],"sentiment":"positive","sentiment_score":0.3335004217094845,"channel":0,"num_words":18,"start":254.87001,"end":260.39},{"sentences":[{"text":"So that so that wouldn't be a problem.","start":260.39,"end":262.15,"sentiment":"positive","sentiment_score":0.4399758614599705},{"text":"I've just checked.","start":262.15,"end":263.21,"sentiment":"neutral","sentiment_score":0.18889825542767844},{"text":"Can","start":264.31,"end":264.47,"sentiment":"neutral","sentiment_score":0.11386534571647644}],"sentiment":"positive","sentiment_score":0.3500305836399396,"channel":0,"num_words":12,"start":260.39,"end":264.47},{"sentences":[{"text":"Okay.","start":264.415,"end":264.915,"sentiment":"neutral","sentiment_score":0.13759347796440125}],"sentiment":"neutral","sentiment_score":0.13759347796440125,"channel":1,"num_words":1,"start":264.415,"end":264.915},{"sentences":[{"text":"you just check your service now?","start":264.47,"end":266.57,"sentiment":"neutral","sentiment_score":0.07792322585980098}],"sentiment":"neutral","sentiment_score":0.07792322585980098,"channel":0,"num_words":6,"start":264.47,"end":266.57},{"sentences":[{"text":"I'll try to check now.","start":268.255,"end":269.295,"sentiment":"neutral","sentiment_score":0.03446593470871449},{"text":"I'll check now.","start":269.295,"end":270.355,"sentiment":"neutral","sentiment_score":0.05220964178442955}],"sentiment":"neutral","sentiment_score":0.041119824862107635,"channel":1,"num_words":8,"start":268.255,"end":270.355},{"sentences":[{"text":"Yeah.","start":270.64502,"end":271.14502,"sentiment":"neutral","sentiment_score":0.040129728615283966},{"text":"What do you use?","start":271.20502,"end":272.005,"sentiment":"neutral","sentiment_score":0.01311318832449615},{"text":"A laptop or a PC or how do you use it?","start":272.005,"end":275.545,"sentiment":"neutral","sentiment_score":0.013749259100718931}],"sentiment":"neutral","sentiment_score":0.015239020751323551,"channel":0,"num_words":16,"start":270.64502,"end":275.545},{"sentences":[{"text":"So it's the Windows laptop from work.","start":276.415,"end":278.97,"sentiment":"neutral","sentiment_score":0.01722671597131661},{"text":"So yeah.","start":279.45,"end":280.99,"sentiment":"neutral","sentiment_score":0.06520268321037292}],"sentiment":"neutral","sentiment_score":0.027888042024440236,"channel":1,"num_words":9,"start":276.415,"end":280.99},{"sentences":[{"text":"Alright.","start":283.31998,"end":283.63998,"sentiment":"neutral","sentiment_score":0.08948443830013275},{"text":"So what I want you to do with the Windows laptop, can you open up your Chrome browser?","start":283.63998,"end":289.09998,"sentiment":"neutral","sentiment_score":0.04573012826343378}],"sentiment":"neutral","sentiment_score":0.04803298668641793,"channel":0,"num_words":19,"start":283.31998,"end":289.09998},{"sentences":[{"text":"Oh, okay.","start":291.29,"end":292.33,"sentiment":"neutral","sentiment_score":-0.0031772060319781303},{"text":"Because we use Internet.","start":292.33,"end":293.63,"sentiment":"neutral","sentiment_score":-0.02149045094847679},{"text":"What do you call it?","start":294.905,"end":296.125,"sentiment":"neutral","sentiment_score":-0.029590467736124993},{"text":"We use the we don't use I don't use Chrome.","start":296.585,"end":300.525,"sentiment":"neutral","sentiment_score":-0.14119945839047432}],"sentiment":"neutral","sentiment_score":-0.07867919706872531,"channel":1,"num_words":21,"start":291.29,"end":300.525},{"sentences":[{"text":"What","start":301.345,"end":301.585,"sentiment":"neutral","sentiment_score":-0.05358376353979111}],"sentiment":"neutral","sentiment_score":-0.05358376353979111,"channel":0,"num_words":1,"start":301.345,"end":301.585},{"sentences":[{"text":"I","start":301.545,"end":301.785,"sentiment":"neutral","sentiment_score":-0.05299433320760727}],"sentiment":"neutral","sentiment_score":-0.05299433320760727,"channel":1,"num_words":1,"start":301.545,"end":301.785},{"sentences":[{"text":"do","start":301.585,"end":301.825,"sentiment":"neutral","sentiment_score":-0.03475015610456467}],"sentiment":"neutral","sentiment_score":-0.03475015610456467,"channel":0,"num_words":1,"start":301.585,"end":301.825},{"sentences":[{"text":"u","start":301.785,"end":301.945,"sentiment":"neutral","sentiment_score":-0.0284615121781826}],"sentiment":"neutral","sentiment_score":-0.0284615121781826,"channel":1,"num_words":1,"start":301.785,"end":301.945},{"sentences":[{"text":"you use?","start":301.825,"end":302.405,"sentiment":"neutral","sentiment_score":-0.022039267234504223}],"sentiment":"neutral","sentiment_score":-0.022039267234504223,"channel":0,"num_words":2,"start":301.825,"end":302.405},{"sentences":[{"text":"yes.","start":306.345,"end":306.585,"sentiment":"neutral","sentiment_score":-0.0031431009992957115},{"text":"Microsoft Edge.","start":306.585,"end":307.785,"sentiment":"neutral","sentiment_score":-0.0014402219094336033}],"sentiment":"neutral","sentiment_score":-0.0020078482727209726,"channel":1,"num_words":3,"start":306.345,"end":307.785},{"sentences":[{"text":"Edge?","start":307.745,"end":308.225,"sentiment":"neutral","sentiment_score":-0.0023950692266225815}],"sentiment":"neutral","sentiment_score":-0.0023950692266225815,"channel":0,"num_words":1,"start":307.745,"end":308.225},{"sentences":[{"text":"Yeah.","start":307.785,"end":308.285,"sentiment":"neutral","sentiment_score":0.02496037818491459}],"sentiment":"neutral","sentiment_score":0.02496037818491459,"channel":1,"num_words":1,"start":307.785,"end":308.285},{"sentences":[{"text":"Okay.","start":308.225,"end":308.625,"sentiment":"neutral","sentiment_score":0.05974565073847771},{"text":"That's alright.","start":308.625,"end":309.365,"sentiment":"neutral","sentiment_score":0.1134442575275898},{"text":"Well, if you can open up your Microsoft Edge, and on your Microsoft Edge, you go to the URL.","start":309.71,"end":318.61002,"sentiment":"neutral","sentiment_score":0.0727136729187087},{"text":"And what I'll do is I'm gonna actually, I'm gonna text you with the the twenty four hour number.","start":323.91498,"end":328.335,"sentiment":"neutral","sentiment_score":0.04980680434719512}],"sentiment":"neutral","sentiment_score":0.06376885936209341,"channel":0,"num_words":41,"start":308.225,"end":328.335},{"sentences":[{"text":"Sorry.","start":333.305,"end":333.54498,"sentiment":"neutral","sentiment_score":-0.0933617502450943},{"text":"It's just on it now.","start":333.54498,"end":334.905,"sentiment":"neutral","sentiment_score":-0.08860004991292954},{"text":"I'm on it now.","start":334.905,"end":336.04498,"sentiment":"neutral","sentiment_score":-0.01854869956150651}],"sentiment":"neutral","sentiment_score":-0.0610556798055768,"channel":1,"num_words":10,"start":333.305,"end":336.04498},{"sentences":[{"text":"Okay.","start":342.47,"end":342.87,"sentiment":"neutral","sentiment_score":0.02423056587576866},{"text":"Hang on a sec.","start":342.87,"end":343.85,"sentiment":"neutral","sentiment_score":0.014177181757986546},{"text":"0416806277.","start":344.47,"end":353.885,"sentiment":"neutral","sentiment_score":0.017481407150626183},{"text":"I just made the phone ring once, and I'm","start":362.345,"end":366.33,"sentiment":"neutral","sentiment_score":-0.008620295570128493}],"sentiment":"neutral","sentiment_score":0.0013892026618123055,"channel":0,"num_words":15,"start":342.47,"end":366.33},{"sentences":[{"text":"Were","start":366.25,"end":366.41,"sentiment":"neutral","sentiment_score":-0.013878554105758669}],"sentiment":"neutral","sentiment_score":-0.013878554105758669,"channel":1,"num_words":1,"start":366.25,"end":366.41},{"sentences":[{"text":"just","start":366.33,"end":366.49,"sentiment":"neutral","sentiment_score":-0.008091181516647339}],"sentiment":"neutral","sentiment_score":-0.008091181516647339,"channel":0,"num_words":1,"start":366.33,"end":366.49},{"sentences":[{"text":"you","start":366.41,"end":366.57,"sentiment":"neutral","sentiment_score":-0.01473744586110115}],"sentiment":"neutral","sentiment_score":-0.01473744586110115,"channel":1,"num_words":1,"start":366.41,"end":366.57},{"sentences":[{"text":"gonna","start":366.49,"end":366.72998,"sentiment":"neutral","sentiment_score":-0.006253257393836975}],"sentiment":"neutral","sentiment_score":-0.006253257393836975,"channel":0,"num_words":1,"start":366.49,"end":366.72998},{"sentences":[{"text":"the","start":366.57,"end":366.73,"sentiment":"neutral","sentiment_score":-0.005146771669387817}],"sentiment":"neutral","sentiment_score":-0.005146771669387817,"channel":1,"num_words":1,"start":366.57,"end":366.73},{"sentences":[{"text":"send","start":366.72998,"end":366.96997,"sentiment":"neutral","sentiment_score":-0.004572965204715729}],"sentiment":"neutral","sentiment_score":-0.004572965204715729,"channel":0,"num_words":1,"start":366.72998,"end":366.96997},{"sentences":[{"text":"one that","start":366.73,"end":367.13,"sentiment":"neutral","sentiment_score":-0.00551254115998745}],"sentiment":"neutral","sentiment_score":-0.00551254115998745,"channel":1,"num_words":2,"start":366.73,"end":367.13},{"sentences":[{"text":"you a","start":366.96997,"end":367.28998,"sentiment":"neutral","sentiment_score":-0.018787113949656487}],"sentiment":"neutral","sentiment_score":-0.018787113949656487,"channel":0,"num_words":2,"start":366.96997,"end":367.28998},{"sentences":[{"text":"called","start":367.13,"end":367.37,"sentiment":"neutral","sentiment_score":-0.04315931722521782}],"sentiment":"neutral","sentiment_score":-0.04315931722521782,"channel":1,"num_words":1,"start":367.13,"end":367.37},{"sentences":[{"text":"text.","start":367.28998,"end":367.78998,"sentiment":"neutral","sentiment_score":-0.0193588025867939}],"sentiment":"neutral","sentiment_score":-0.0193588025867939,"channel":0,"num_words":1,"start":367.28998,"end":367.78998},{"sentences":[{"text":"me just now?","start":367.37,"end":368.43002,"sentiment":"neutral","sentiment_score":-0.013269414193928242}],"sentiment":"neutral","sentiment_score":-0.013269414193928242,"channel":1,"num_words":3,"start":367.37,"end":368.43002},{"sentences":[{"text":"It says 277277.","start":369.53,"end":371.93,"sentiment":"neutral","sentiment_score":-0.009283491875976324},{"text":"Okay.","start":371.93,"end":372.43,"sentiment":"neutral","sentiment_score":0.022107280790805817},{"text":"I just sent you a text that says, hello?","start":374.56998,"end":376.50998,"sentiment":"neutral","sentiment_score":0.008282486556304825}],"sentiment":"neutral","sentiment_score":0.005292244936124637,"channel":0,"num_words":13,"start":369.53,"end":376.50998},{"sentences":[{"text":"Oh, okay.","start":377.42502,"end":378.14502,"sentiment":"neutral","sentiment_score":0.02117687650024891},{"text":"Let me check.","start":378.14502,"end":378.945,"sentiment":"neutral","sentiment_score":0.006061926484107971},{"text":"Do you want me to respond?","start":378.945,"end":380.325,"sentiment":"neutral","sentiment_score":-0.028018059208989143}],"sentiment":"neutral","sentiment_score":-0.009778983891010284,"channel":1,"num_words":11,"start":377.42502,"end":380.325},{"sentences":[{"text":"No.","start":381.455,"end":381.615,"sentiment":"neutral","sentiment_score":-0.19571128487586975},{"text":"No.","start":381.615,"end":381.85498,"sentiment":"neutral","sentiment_score":-0.17908719182014465},{"text":"What I want you to do, I will open up your Google your Microsoft","start":381.85498,"end":387.155,"sentiment":"neutral","sentiment_score":-0.06384142195539814}],"sentiment":"neutral","sentiment_score":-0.07928614900447428,"channel":0,"num_words":16,"start":381.455,"end":387.155},{"sentences":[{"text":"My computer","start":386.945,"end":387.58502,"sentiment":"neutral","sentiment_score":-0.037564899772405624}],"sentiment":"neutral","sentiment_score":-0.037564899772405624,"channel":1,"num_words":2,"start":386.945,"end":387.58502},{"sentences":[{"text":"Edge.","start":387.375,"end":387.875,"sentiment":"neutral","sentiment_score":-0.036788634955883026}],"sentiment":"neutral","sentiment_score":-0.036788634955883026,"channel":0,"num_words":1,"start":387.375,"end":387.875},{"sentences":[{"text":"said yes.","start":387.58502,"end":388.40503,"sentiment":"neutral","sentiment_score":0.011852357536554337}],"sentiment":"neutral","sentiment_score":0.011852357536554337,"channel":1,"num_words":2,"start":387.58502,"end":388.40503},{"sentences":[{"text":"Okay.","start":389.055,"end":389.375,"sentiment":"neutral","sentiment_score":0.05696152150630951},{"text":"And in the URL at the top, I want you to write down speedtest,1word,..net.","start":389.375,"end":396.93,"sentiment":"neutral","sentiment_score":0.058626514726451466},{"text":"I'll text it to you.","start":396.93,"end":398.05002,"sentiment":"neutral","sentiment_score":0.08196367919445038},{"text":"Okay?","start":398.05002,"end":398.55002,"sentiment":"neutral","sentiment_score":0.04065383970737457}],"sentiment":"neutral","sentiment_score":0.06324785539791697,"channel":0,"num_words":21,"start":389.055,"end":398.55002},{"sentences":[{"text":"Okay.","start":399.69,"end":400.19,"sentiment":"neutral","sentiment_score":0.04243616759777069}],"sentiment":"neutral","sentiment_score":0.04243616759777069,"channel":1,"num_words":1,"start":399.69,"end":400.19},{"sentences":[{"text":"Okay.","start":407.48502,"end":407.725,"sentiment":"neutral","sentiment_score":0.0489734448492527},{"text":"You'll see it there.","start":407.725,"end":408.605,"sentiment":"neutral","sentiment_score":0.053187983110547066},{"text":"It just come up on your screen.","start":408.605,"end":410.065,"sentiment":"neutral","sentiment_score":0.04674645513296127},{"text":"Do you see it?","start":416.92502,"end":417.905,"sentiment":"neutral","sentiment_score":0.021927088033407927}],"sentiment":"neutral","sentiment_score":0.0422911822097376,"channel":0,"num_words":16,"start":407.48502,"end":417.905},{"sentences":[{"text":"Yes.","start":418.265,"end":418.59,"sentiment":"neutral","sentiment_score":0.04855697602033615}],"sentiment":"neutral","sentiment_score":0.04855697602033615,"channel":1,"num_words":1,"start":418.265,"end":418.59},{"sentences":[{"text":"Okay.","start":419.005,"end":419.405,"sentiment":"neutral","sentiment_score":0.026959946379065514},{"text":"Just speedtest.net on the URL, and then click enter, and then run a speed test or two of them, and just send me a photo of them, please.","start":419.405,"end":428.67,"sentiment":"neutral","sentiment_score":0.03711166901380888}],"sentiment":"neutral","sentiment_score":0.03676160961261083,"channel":0,"num_words":29,"start":419.005,"end":428.67},{"sentences":[{"text":"It says besides this site does not support a secure connection.","start":429.22998,"end":434.86502,"sentiment":"neutral","sentiment_score":-0.23703745888038116},{"text":"Continue to site or go back.","start":435.165,"end":437.02502,"sentiment":"neutral","sentiment_score":-0.07017698759833972}],"sentiment":"neutral","sentiment_score":-0.17814552783966064,"channel":1,"num_words":17,"start":429.22998,"end":437.02502},{"sentences":[{"text":"Now continue.","start":437.615,"end":438.35498,"sentiment":"neutral","sentiment_score":-0.02083832584321499}],"sentiment":"neutral","sentiment_score":-0.02083832584321499,"channel":0,"num_words":2,"start":437.615,"end":438.35498},{"sentences":[{"text":"Okay.","start":439.24503,"end":439.74503,"sentiment":"neutral","sentiment_score":-0.015198687091469765}],"sentiment":"neutral","sentiment_score":-0.015198687091469765,"channel":1,"num_words":1,"start":439.24503,"end":439.74503},{"sentences":[{"text":"Yeah.","start":440.975,"end":441.13498,"sentiment":"neutral","sentiment_score":-0.04149393737316131},{"text":"Because Google Chrome call out.","start":441.13498,"end":444.195,"sentiment":"neutral","sentiment_score":-0.1112339437007904},{"text":"Problem is with Microsoft Edge, it's got some well malware in it.","start":448.335,"end":452.13,"sentiment":"neutral","sentiment_score":-0.25282494972149533},{"text":"The I mean, I always use Google Chrome.","start":452.13,"end":453.89,"sentiment":"neutral","sentiment_score":-0.07382975285872817},{"text":"That's the safe the safest one.","start":453.89,"end":455.83002,"sentiment":"neutral","sentiment_score":-0.05545861615488926}],"sentiment":"neutral","sentiment_score":-0.1423422741354443,"channel":0,"num_words":32,"start":440.975,"end":455.83002},{"sentences":[{"text":"It says this page is not isn't working right now.","start":455.9,"end":459.12,"sentiment":"neutral","sentiment_score":-0.27921581268310547},{"text":"Yeah.","start":459.41998,"end":459.915,"sentiment":"neutral","sentiment_score":-0.024572666734457016}],"sentiment":"neutral","sentiment_score":-0.2560664357786829,"channel":1,"num_words":11,"start":455.9,"end":459.915},{"sentences":[{"text":"Can you send me a photo of that?","start":460.45,"end":462.31,"sentiment":"neutral","sentiment_score":-0.006837563239969313},{"text":"So is this your work laptop or your personal one?","start":470.905,"end":474.045,"sentiment":"neutral","sentiment_score":-0.008620531763881445}],"sentiment":"neutral","sentiment_score":-0.007828101308809387,"channel":0,"num_words":18,"start":460.45,"end":474.045},{"sentences":[{"text":"My work laptop.","start":474.155,"end":475.45502,"sentiment":"neutral","sentiment_score":-0.0405524509648482}],"sentiment":"neutral","sentiment_score":-0.0405524509648482,"channel":1,"num_words":3,"start":474.155,"end":475.45502},{"sentences":[{"text":"You","start":476.185,"end":476.42502,"sentiment":"neutral","sentiment_score":-0.040073759853839874}],"sentiment":"neutral","sentiment_score":-0.040073759853839874,"channel":0,"num_words":1,"start":476.185,"end":476.42502},{"sentences":[{"text":"So,","start":476.41,"end":476.65,"sentiment":"neutral","sentiment_score":-0.05604357644915581}],"sentiment":"neutral","sentiment_score":-0.05604357644915581,"channel":1,"num_words":1,"start":476.41,"end":476.65},{"sentences":[{"text":"don't","start":476.42502,"end":476.665,"sentiment":"neutral","sentiment_score":-0.07599614560604095}],"sentiment":"neutral","sentiment_score":-0.07599614560604095,"channel":0,"num_words":1,"start":476.42502,"end":476.665},{"sentences":[{"text":"basically,","start":476.65,"end":477.15,"sentiment":"neutral","sentiment_score":-0.07678012549877167}],"sentiment":"neutral","sentiment_score":-0.07678012549877167,"channel":1,"num_words":1,"start":476.65,"end":477.15},{"sentences":[{"text":"have","start":476.665,"end":477.165,"sentiment":"neutral","sentiment_score":-0.04873676970601082}],"sentiment":"neutral","sentiment_score":-0.04873676970601082,"channel":0,"num_words":1,"start":476.665,"end":477.165},{"sentences":[{"text":"we use we we yeah.","start":477.61,"end":480.83,"sentiment":"neutral","sentiment_score":-0.06169159561395645},{"text":"We it looks like maybe it's a work issue.","start":481.29,"end":486.27,"sentiment":"neutral","sentiment_score":-0.12059169676568773},{"text":"I don't know.","start":487.21,"end":488.11,"sentiment":"neutral","sentiment_score":-0.10810344169537227}],"sentiment":"neutral","sentiment_score":-0.10106432788512286,"channel":1,"num_words":17,"start":477.61,"end":488.11},{"sentences":[{"text":"yeah.","start":488.1,"end":488.42,"sentiment":"neutral","sentiment_score":-0.03481477499008179},{"text":"Could be do you does your work use a private VPN?","start":488.42,"end":491.32,"sentiment":"neutral","sentiment_score":-0.020919572561979294}],"sentiment":"neutral","sentiment_score":-0.022077506097654503,"channel":0,"num_words":12,"start":488.1,"end":491.32},{"sentences":[{"text":"Yes.","start":492.155,"end":492.655,"sentiment":"neutral","sentiment_score":-0.001815847121179104}],"sentiment":"neutral","sentiment_score":-0.001815847121179104,"channel":1,"num_words":1,"start":492.155,"end":492.655},{"sentences":[{"text":"Well, then that's where the problem is.","start":493.155,"end":494.855,"sentiment":"neutral","sentiment_score":-0.04937486190881048},{"text":"Sometimes the VPNs, they can slow down.","start":495.155,"end":497.555,"sentiment":"neutral","sentiment_score":-0.18262950969593866},{"text":"It can create problems or so, yeah, that sound that's what it sounds like.","start":497.555,"end":501.555,"sentiment":"neutral","sentiment_score":-0.10955767892301083},{"text":"Because from my end, everything looks good.","start":501.555,"end":503.495,"sentiment":"neutral","sentiment_score":0.32276576118809835},{"text":"Yeah.","start":504.835,"end":504.995,"sentiment":"neutral","sentiment_score":0.16105502843856812}],"sentiment":"neutral","sentiment_score":-0.02048396526111497,"channel":0,"num_words":36,"start":493.155,"end":504.995},{"sentences":[{"text":"Just if you could still send me a photo of that, it'd be good.","start":504.995,"end":507.815,"sentiment":"neutral","sentiment_score":0.18132893634693964}],"sentiment":"neutral","sentiment_score":0.18132893634693964,"channel":0,"num_words":14,"start":504.995,"end":507.815},{"sentences":[{"text":"Okay.","start":508.97,"end":509.45,"sentiment":"neutral","sentiment_score":-0.00522286631166935},{"text":"I've clicked off it because also there is some certain things we we are not allowed to do at work also.","start":509.45,"end":516.46497,"sentiment":"neutral","sentiment_score":-0.13926292370472634}],"sentiment":"neutral","sentiment_score":-0.13317019382322376,"channel":1,"num_words":22,"start":508.97,"end":516.46497},{"sentences":[{"text":"Okay.","start":516.32,"end":516.82,"sentiment":"neutral","sentiment_score":-0.03186772018671036}],"sentiment":"neutral","sentiment_score":-0.03186772018671036,"channel":0,"num_words":1,"start":516.32,"end":516.82},{"sentences":[{"text":"Yeah.","start":517.165,"end":517.665,"sentiment":"neutral","sentiment_score":-0.028741557151079174}],"sentiment":"neutral","sentiment_score":-0.028741557151079174,"channel":1,"num_words":1,"start":517.165,"end":517.665},{"sentences":[{"text":"Yeah.","start":517.2,"end":517.44,"sentiment":"neutral","sentiment_score":-0.03258645161986351},{"text":"You might need to talk to your IT guy.","start":517.44,"end":519.62,"sentiment":"neutral","sentiment_score":-0.09454216021630499}],"sentiment":"neutral","sentiment_score":-0.08834658935666084,"channel":0,"num_words":10,"start":517.2,"end":519.62},{"sentences":[{"text":"Okay.","start":520.045,"end":520.545,"sentiment":"neutral","sentiment_score":-0.016010407358407974}],"sentiment":"neutral","sentiment_score":-0.016010407358407974,"channel":1,"num_words":1,"start":520.045,"end":520.545},{"sentences":[{"text":"But if anything happens, just call me on that number I'll just text you on.","start":521.275,"end":525.515,"sentiment":"neutral","sentiment_score":0.01736637018620968},{"text":"Alright?","start":525.515,"end":526.015,"sentiment":"neutral","sentiment_score":0.04663871228694916}],"sentiment":"neutral","sentiment_score":0.019195891567505896,"channel":0,"num_words":16,"start":521.275,"end":526.015},{"sentences":[{"text":"Alright.","start":526.205,"end":526.705,"sentiment":"neutral","sentiment_score":0.13791656494140625},{"text":"Thank","start":526.765,"end":527.005,"sentiment":"positive","sentiment_score":0.3840206861495972}],"sentiment":"neutral","sentiment_score":0.2609686255455017,"channel":1,"num_words":2,"start":526.205,"end":527.005},{"sentences":[{"text":"You'll","start":526.875,"end":527.115,"sentiment":"positive","sentiment_score":0.35709795355796814}],"sentiment":"positive","sentiment_score":0.35709795355796814,"channel":0,"num_words":1,"start":526.875,"end":527.115},{"sentences":[{"text":"you","start":527.005,"end":527.165,"sentiment":"positive","sentiment_score":0.36432141065597534}],"sentiment":"positive","sentiment_score":0.36432141065597534,"channel":1,"num_words":1,"start":527.005,"end":527.165},{"sentences":[{"text":"get","start":527.115,"end":527.275,"sentiment":"positive","sentiment_score":0.4160330593585968}],"sentiment":"positive","sentiment_score":0.4160330593585968,"channel":0,"num_words":1,"start":527.115,"end":527.275},{"sentences":[{"text":"so","start":527.165,"end":527.40497,"sentiment":"positive","sentiment_score":0.3491276502609253}],"sentiment":"positive","sentiment_score":0.3491276502609253,"channel":1,"num_words":1,"start":527.165,"end":527.40497},{"sentences":[{"text":"a you'll","start":527.275,"end":527.595,"sentiment":"neutral","sentiment_score":0.31900449097156525}],"sentiment":"neutral","sentiment_score":0.31900449097156525,"channel":0,"num_words":2,"start":527.275,"end":527.595},{"sentences":[{"text":"much.","start":527.40497,"end":527.90497,"sentiment":"neutral","sentiment_score":0.3058699667453766}],"sentiment":"neutral","sentiment_score":0.3058699667453766,"channel":1,"num_words":1,"start":527.40497,"end":527.90497},{"sentences":[{"text":"get a a faster response.","start":527.595,"end":528.875,"sentiment":"neutral","sentiment_score":0.18712633550167085},{"text":"Alright.","start":528.875,"end":529.115,"sentiment":"neutral","sentiment_score":0.1524602770805359},{"text":"No problems.","start":529.115,"end":529.855,"sentiment":"neutral","sentiment_score":0.17228060215711594}],"sentiment":"neutral","sentiment_score":0.17908164486289024,"channel":0,"num_words":8,"start":527.595,"end":529.855},{"sentences":[{"text":"Okay.","start":530.125,"end":530.43,"sentiment":"neutral","sentiment_score":0.11866403371095656}],"sentiment":"neutral","sentiment_score":0.11866403371095656,"channel":1,"num_words":1,"start":530.125,"end":530.43},{"sentences":[{"text":"Anything else?","start":530.795,"end":531.695,"sentiment":"neutral","sentiment_score":0.10093703866004944}],"sentiment":"neutral","sentiment_score":0.10093703866004944,"channel":0,"num_words":2,"start":530.795,"end":531.695},{"sentences":[{"text":"No.","start":532.02997,"end":532.35,"sentiment":"neutral","sentiment_score":0.035987988114356995},{"text":"I think that's it for today.","start":532.35,"end":533.97,"sentiment":"neutral","sentiment_score":0.05775975932677587}],"sentiment":"neutral","sentiment_score":0.05464950629643032,"channel":1,"num_words":7,"start":532.02997,"end":533.97},{"sentences":[{"text":"Okay.","start":534.17,"end":534.41,"sentiment":"neutral","sentiment_score":0.26917701959609985},{"text":"Well, you have a lovely day, and don't hesitate to give us a callback or text assistance to that number if you need help.","start":534.41,"end":540.11,"sentiment":"positive","sentiment_score":0.42477240040898323}],"sentiment":"positive","sentiment_score":0.41854858517646787,"channel":0,"num_words":25,"start":534.17,"end":540.11},{"sentences":[{"text":"Alright.","start":540.27,"end":540.77,"sentiment":"neutral","sentiment_score":0.3132428824901581},{"text":"Thank you.","start":540.91,"end":541.64996,"sentiment":"positive","sentiment_score":0.3826555907726288}],"sentiment":"positive","sentiment_score":0.35951802134513855,"channel":1,"num_words":3,"start":540.27,"end":541.64996},{"sentences":[{"text":"Alright.","start":541.77,"end":541.85,"sentiment":"positive","sentiment_score":0.44683218002319336},{"text":"Thank you.","start":541.85,"end":542.41,"sentiment":"positive","sentiment_score":0.7773726284503937},{"text":"Bye.","start":542.41,"end":542.91,"sentiment":"positive","sentiment_score":0.4743635058403015}],"sentiment":"positive","sentiment_score":0.6189852356910706,"channel":0,"num_words":4,"start":541.77,"end":542.91},{"sentences":[{"text":"Bye.","start":543.14996,"end":543.64996,"sentiment":"neutral","sentiment_score":-0.08686446398496628}],"sentiment":"neutral","sentiment_score":-0.08686446398496628,"channel":1,"num_words":1,"start":543.14996,"end":543.64996}]},"summary":{"result":"success","short":"The customer is experiencing internet interruption and is trying to troubleshoot the issue. The agent asks for photos of the modem and router and guides the customer through the process of accessing their computer through Google Chrome. The agent also advises the customer to contact their IT guy if the issue persists."},"intents":{"segments":[{"text":"I'm calling regarding my Internet. Yes. What's wrong with the Internet? So, basically, I've been trying all day today to work with the Internet, and it's not working for me. Mhmm.","start_word":8,"end_word":38,"intents":[{"intent":"Request assistance with internet issue","confidence_score":0.00013882297}]},{"text":"What's wrong with the Internet? So, basically, I've been trying all day today to work with the Internet, and it's not working for me. Mhmm.","start_word":14,"end_word":38,"intents":[{"intent":"Fix internet issue","confidence_score":0.017514763}]},{"text":"first name of the account holder?","start_word":52,"end_word":57,"intents":[{"intent":"Provide account holder information","confidence_score":0.022972398}]},{"text":"I'm only connected with three devices at the moment because it's just me in the unit. Yeah. You know what?","start_word":319,"end_word":338,"intents":[{"intent":"Inquire about connectivity options","confidence_score":0.00006256516}]},{"text":"you just check your service now?","start_word":612,"end_word":617,"intents":[{"intent":"Check service","confidence_score":0.7449315}]},{"text":"A laptop or a PC or how do you use it?","start_word":631,"end_word":641,"intents":[{"intent":"Use laptop","confidence_score":0.04142596}]},{"text":"So what I want you to do with the Windows laptop, can you open up your Chrome browser? Oh, okay.","start_word":652,"end_word":671,"intents":[{"intent":"Open google","confidence_score":0.27808684}]},{"text":"And what I'll do is I'm gonna actually, I'm gonna text you with the the twenty four hour number. Sorry.","start_word":724,"end_word":743,"intents":[{"intent":"Confirm text","confidence_score":0.0068075303},{"intent":"Confirm text","confidence_score":0.13307968}]},{"text":"I just made the phone ring once, and I'm Were just you gonna the send one that you a called text. me just now?","start_word":759,"end_word":782,"intents":[{"intent":"Send text","confidence_score":0.003289238}]},{"text":"And in the URL at the top, I want you to write down speedtest,1word,..net.","start_word":829,"end_word":842,"intents":[{"intent":"Write speedtest","confidence_score":0.39666137}]},{"text":"It says besides this site does not support a secure connection.","start_word":896,"end_word":906,"intents":[{"intent":"Provide support","confidence_score":0.00050766644}]},{"text":"Problem is with Microsoft Edge, it's got some well malware in it. The I mean, I always use Google Chrome. That's the safe the safest one. It says this page is not isn't working right now. Yeah.","start_word":922,"end_word":958,"intents":[{"intent":"Explain problem","confidence_score":0.011909184}]},{"text":"Can you send me a photo of that?","start_word":959,"end_word":966,"intents":[{"intent":"Send photo","confidence_score":0.48241454}]},{"text":"Can you send me a photo of that? So is this your work laptop or your personal one?","start_word":959,"end_word":976,"intents":[{"intent":"Confirm information","confidence_score":0.0031848806}]},{"text":"So is this your work laptop or your personal one? My work laptop.","start_word":967,"end_word":979,"intents":[{"intent":"Ask about work laptop","confidence_score":0.020721007}]},{"text":"Well, you have a lovely day, and don't hesitate to give us a callback or text assistance to that number if you need help. Alright.","start_word":1144,"end_word":1168,"intents":[{"intent":"Request assistance","confidence_score":0.026263421}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Airtel. Hi. Good afternoon to you. I'm calling regarding my Internet. Yes. What's wrong with the Internet?","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.07276510447263718},{"text":"So, basically, I've been trying all day today to work with the Internet, and it's not working for me.","start_word":19,"end_word":37,"sentiment":"negative","sentiment_score":-0.3843371570110321},{"text":"Mhmm. Can I I sent have your these photos. can I have the Yes. first name of the account holder? Bolagi, b o l a j I. Sorry. B o. L a Yep. j I. Okay. And what seems to be the problem? So the problem is the Internet interruption. So basically, it's it's on our off. I send the photos to Maureen. What it just like it turns on and off, does it? Hello?","start_word":38,"end_word":112,"sentiment":"neutral","sentiment_score":-0.06299292296171188},{"text":"No. You can't I can't hear you properly.","start_word":113,"end_word":120,"sentiment":"negative","sentiment_score":-0.3886941373348236},{"text":"Hello? Hello? Yes. Okay. I can So you're saying that the Internet taps on and off. Does it? Yes. It goes on and off. So, basically, today, I was not able to work from home. When did this Yeah. start to happen? Today. The whole of today. Oh, okay. Hang on Yeah. a Because sec. today, I work from home all day, and it happened. So other days, I will usually go to work, and that Yep. was because I had an accident. And now for this week, I will be I will Oh, be that's working not from good. home. Yeah. Everything everything alright? Yeah. Under control. Yeah.","start_word":121,"end_word":229,"sentiment":"neutral","sentiment_score":-0.06226389855146408},{"text":"Thank That's that's not good.","start_word":230,"end_word":234,"sentiment":"negative","sentiment_score":-0.48081713914871216},{"text":"you. Yeah. Hang on a second. Thanks. Alright. Got that one. Alright. I just wanna see if this is a network issue or an issue from Airtel. Hang on a sec. Thanks. Okay. So your plan is 25 Mbps, which is depending on how many on how many devices. You can use up to three devices on that one. Anything over three devices, you might get lagging or or cutouts and stuff like that. You know, let me just try this for you. Yes. I'm only connected with three devices at the moment because it's just me in the unit. Yeah. You know what?","start_word":235,"end_word":338,"sentiment":"neutral","sentiment_score":-0.054062470874319285},{"text":"They say better a loan than with bad company.","start_word":339,"end_word":347,"sentiment":"negative","sentiment_score":-0.44942378997802734},{"text":"Sorry?","start_word":348,"end_word":348,"sentiment":"neutral","sentiment_score":-0.32096734642982483},{"text":"That's how it's better to be a land than with bad company.","start_word":349,"end_word":360,"sentiment":"negative","sentiment_score":-0.3872973620891571},{"text":"Right. Haven't you Right. heard of that before? Well, yeah. This is true. Yeah. Okay. Alright. So your unit 18032 Sandstone Prism At Poirier Park? Yes. Let me just check your 1 status 8 here. 08. Yeah. Thank you. 1808. Yeah. Okay. So we've got so on the wall, you got a black box there, right, that's going on to the wall. That black box is connected to your router. Right? Yes. Now The black the bag no. The the router is connected to the no. No. wall. What's connected on the wall is an NTD box. It's in the network terminal device. And then from that back box or the net NTD box, there's a cable that goes from that to your router or to your modem router. Yeah. It's Yeah. called Yeah. a That's right. That's okay. right. Now the top the model of that router, do you know what model it is? Is it The a mode TP model Link of or the black a box? no. No. Your router, the modem. The model is from you guys, from Airtel. Okay. Which yeah. I know. Well, we got a lot of them. Which one is it? Is it a Okay. everyone or a k d seven or It's Verint. sorry? Very every every every Oh, yeah. net. Yeah.","start_word":361,"end_word":581,"sentiment":"neutral","sentiment_score":0.010201146261454708},{"text":"Every okay.","start_word":582,"end_word":583,"sentiment":"positive","sentiment_score":0.4182418286800385},{"text":"That's the a x 3,000. Alright.","start_word":584,"end_word":589,"sentiment":"neutral","sentiment_score":0.29156363010406494},{"text":"So that's the a x 3,000 Wi Fi six. So that so that wouldn't be a problem.","start_word":590,"end_word":606,"sentiment":"positive","sentiment_score":0.3899770677089691},{"text":"I've just checked. Can Okay. you just check your service now? I'll try to check now. I'll check now. Yeah. What do you use? A laptop or a PC or how do you use it? So it's the Windows laptop from work. So yeah. Alright. So what I want you to do with the Windows laptop, can you open up your Chrome browser? Oh, okay. Because we use Internet. What do you call it? We use the we don't use I don't use Chrome. What I do u you use? yes. Microsoft Edge. Edge? Yeah. Okay. That's alright. Well, if you can open up your Microsoft Edge, and on your Microsoft Edge, you go to the URL. And what I'll do is I'm gonna actually, I'm gonna text you with the the twenty four hour number. Sorry. It's just on it now. I'm on it now. Okay. Hang on a sec. 0416806277. I just made the phone ring once, and I'm Were just you gonna the send one that you a called text. me just now? It says 277277. Okay. I just sent you a text that says, hello? Oh, okay. Let me check. Do you want me to respond? No. No. What I want you to do, I will open up your Google your Microsoft My computer Edge. said yes. Okay. And in the URL at the top, I want you to write down speedtest,1word,..net. I'll text it to you. Okay? Okay. Okay. You'll see it there. It just come up on your screen. Do you see it? Yes. Okay. Just speedtest.net on the URL, and then click enter, and then run a speed test or two of them, and just send me a photo of them, please. It says besides this site does not support a secure connection. Continue to site or go back. Now continue. Okay. Yeah. Because Google Chrome call out. Problem is with Microsoft Edge, it's got some well malware in it. The I mean, I always use Google Chrome. That's the safe the safest one. It says this page is not isn't working right now. Yeah. Can you send me a photo of that? So is this your work laptop or your personal one? My work laptop. You So, don't basically, have we use we we yeah. We it looks like maybe it's a work issue. I don't know. yeah. Could be do you does your work use a private VPN? Yes. Well, then that's where the problem is. Sometimes the VPNs, they can slow down. It can create problems or so, yeah, that sound that's what it sounds like. Because from my end, everything looks good. Yeah. Just if you could still send me a photo of that, it'd be good. Okay. I've clicked off it because also there is some certain things we we are not allowed to do at work also. Okay. Yeah. Yeah. You might need to talk to your IT guy. Okay. But if anything happens, just call me on that number I'll just text you on. Alright? Alright.","start_word":607,"end_word":1116,"sentiment":"neutral","sentiment_score":-0.0165394191575401},{"text":"Thank You'll you get so a you'll much.","start_word":1117,"end_word":1124,"sentiment":"positive","sentiment_score":0.34253817796707153},{"text":"get a a faster response. Alright. No problems. Okay. Anything else? No. I think that's it for today. Okay.","start_word":1125,"end_word":1143,"sentiment":"neutral","sentiment_score":0.12954258918762207},{"text":"Well, you have a lovely day, and don't hesitate to give us a callback or text assistance to that number if you need help.","start_word":1144,"end_word":1167,"sentiment":"positive","sentiment_score":0.4305106699466706},{"text":"Alright.","start_word":1168,"end_word":1168,"sentiment":"neutral","sentiment_score":0.3132428824901581},{"text":"Thank you. Alright. Thank you. Bye.","start_word":1169,"end_word":1174,"sentiment":"positive","sentiment_score":0.5430342555046082},{"text":"Bye.","start_word":1175,"end_word":1175,"sentiment":"neutral","sentiment_score":0.2637620270252228}],"average":{"sentiment":"neutral","sentiment_score":-0.008942494899432787}}}}