{"metadata":{"transaction_key":"deprecated","request_id":"01a0ad82-3cf7-7921-a2ef-d9851d5cd47d","sha256":"fcdbfc66144afdec36c20768437328ee22021b85038f49bd1e2973ff9e8d0d57","created":"2026-09-17T03:56:30.048Z","duration":19.367937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":59,"output_tokens":59},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":59,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. Welcome to the Mutual Bank. We're currently experiencing high call volumes. We apologize for any inconvenience, and we'll get to your call as soon as possible. We're aware of scam activity where callers are impersonating banks and posing as fraud teams.","confidence":0.99902344,"words":[{"word":"hi","start":0.88,"end":1.38,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.08226387202739716},{"word":"welcome","start":1.52,"end":1.92,"confidence":1.0,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.1883198618888855},{"word":"to","start":1.92,"end":2.08,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20206458866596225},{"word":"the","start":2.08,"end":2.24,"confidence":0.7216797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17549118399620056},{"word":"mutual","start":2.24,"end":2.72,"confidence":0.5029297,"punctuated_word":"Mutual","sentiment":"neutral","sentiment_score":0.1352296620607376},{"word":"bank","start":2.72,"end":3.22,"confidence":0.99609375,"punctuated_word":"Bank.","sentiment":"neutral","sentiment_score":0.24796877801418304},{"word":"we're","start":5.2799997,"end":5.6,"confidence":0.9980469,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.2872636616230011},{"word":"currently","start":5.6,"end":6.08,"confidence":1.0,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.4130134880542755},{"word":"experiencing","start":6.08,"end":6.58,"confidence":1.0,"punctuated_word":"experiencing","sentiment":"negative","sentiment_score":-0.4404471814632416},{"word":"high","start":6.72,"end":6.96,"confidence":0.9970703,"punctuated_word":"high","sentiment":"negative","sentiment_score":-0.3448570668697357},{"word":"call","start":6.96,"end":7.2799997,"confidence":0.99902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5132853984832764},{"word":"volumes","start":7.2799997,"end":7.7799997,"confidence":0.99853516,"punctuated_word":"volumes.","sentiment":"negative","sentiment_score":-0.4871492385864258},{"word":"we","start":7.972875,"end":8.0528755,"confidence":1.0,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.4690547585487366},{"word":"apologize","start":8.0528755,"end":8.5528755,"confidence":1.0,"punctuated_word":"apologize","sentiment":"negative","sentiment_score":-0.39101243019104},{"word":"for","start":8.692875,"end":8.852875,"confidence":1.0,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.5110865831375122},{"word":"any","start":8.852875,"end":9.252875,"confidence":1.0,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.44412147998809814},{"word":"inconvenience","start":9.252875,"end":9.752875,"confidence":0.94433594,"punctuated_word":"inconvenience,","sentiment":"negative","sentiment_score":-0.4870606064796448},{"word":"and","start":9.892876,"end":10.0528755,"confidence":0.9980469,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3778262138366699},{"word":"we'll","start":10.0528755,"end":10.212875,"confidence":0.9975586,"punctuated_word":"we'll","sentiment":"negative","sentiment_score":-0.3751766085624695},{"word":"get","start":10.212875,"end":10.452875,"confidence":1.0,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.38593655824661255},{"word":"to","start":10.452875,"end":10.532875,"confidence":0.98291016,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4030406177043915},{"word":"your","start":10.532875,"end":10.692875,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2393217831850052},{"word":"call","start":10.692875,"end":10.932875,"confidence":0.9970703,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.2740272283554077},{"word":"as","start":10.932875,"end":11.092875,"confidence":0.99902344,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3764211535453797},{"word":"soon","start":11.092875,"end":11.332875,"confidence":1.0,"punctuated_word":"soon","sentiment":"negative","sentiment_score":-0.42960870265960693},{"word":"as","start":11.332875,"end":11.492875,"confidence":1.0,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.4833751022815704},{"word":"possible","start":11.492875,"end":11.992875,"confidence":1.0,"punctuated_word":"possible.","sentiment":"negative","sentiment_score":-0.4756672382354736},{"word":"we're","start":14.0528755,"end":14.372875,"confidence":0.99853516,"punctuated_word":"We're","sentiment":"negative","sentiment_score":-0.5737652778625488},{"word":"aware","start":14.372875,"end":14.692875,"confidence":1.0,"punctuated_word":"aware","sentiment":"negative","sentiment_score":-0.6107825040817261},{"word":"of","start":14.692875,"end":14.852875,"confidence":1.0,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.6322508454322815},{"word":"scam","start":14.852875,"end":15.172874,"confidence":0.99902344,"punctuated_word":"scam","sentiment":"negative","sentiment_score":-0.7898543477058411},{"word":"activity","start":15.172874,"end":15.572875,"confidence":1.0,"punctuated_word":"activity","sentiment":"negative","sentiment_score":-0.7893987894058228},{"word":"where","start":15.572875,"end":15.812875,"confidence":0.9873047,"punctuated_word":"where","sentiment":"negative","sentiment_score":-0.6500259041786194},{"word":"callers","start":15.812875,"end":16.132875,"confidence":0.9975586,"punctuated_word":"callers","sentiment":"negative","sentiment_score":-0.7070863246917725},{"word":"are","start":16.132875,"end":16.372875,"confidence":1.0,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.7441666126251221},{"word":"impersonating","start":16.372875,"end":16.872875,"confidence":0.9970703,"punctuated_word":"impersonating","sentiment":"negative","sentiment_score":-0.7304021716117859},{"word":"banks","start":17.012875,"end":17.412874,"confidence":1.0,"punctuated_word":"banks","sentiment":"negative","sentiment_score":-0.7052117586135864},{"word":"and","start":17.412874,"end":17.572874,"confidence":0.9863281,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.8102675080299377},{"word":"posing","start":17.572874,"end":17.972876,"confidence":0.9970703,"punctuated_word":"posing","sentiment":"negative","sentiment_score":-0.720733642578125},{"word":"as","start":17.972876,"end":18.212875,"confidence":0.9921875,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.7222541570663452},{"word":"fraud","start":18.212875,"end":18.532875,"confidence":0.9863281,"punctuated_word":"fraud","sentiment":"negative","sentiment_score":-0.5173056721687317},{"word":"teams","start":18.532875,"end":19.032875,"confidence":0.9970703,"punctuated_word":"teams.","sentiment":"negative","sentiment_score":-0.44450506567955017}],"paragraphs":{"transcript":"\nHi. Welcome to the Mutual Bank. We're currently experiencing high call volumes. We apologize for any inconvenience, and we'll get to your call as soon as possible. We're aware of scam activity where callers are impersonating banks and posing as fraud teams.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.08226387202739716},{"text":"Welcome to the Mutual Bank.","start":1.52,"end":3.22,"sentiment":"neutral","sentiment_score":0.18981481492519378},{"text":"We're currently experiencing high call volumes.","start":5.2799997,"end":7.7799997,"sentiment":"negative","sentiment_score":-0.41433600584665936},{"text":"We apologize for any inconvenience, and we'll get to your call as soon as possible.","start":7.972875,"end":11.992875,"sentiment":"negative","sentiment_score":-0.4081824709971746},{"text":"We're aware of scam activity where callers are impersonating banks and posing as fraud teams.","start":14.0528755,"end":19.032875,"sentiment":"negative","sentiment_score":-0.6765340387821197}],"sentiment":"negative","sentiment_score":-0.4220339460741906,"num_words":42,"start":0.88,"end":19.032875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Welcome to the Mutual Bank. We're currently experiencing high call volumes. We apologize for any inconvenience, and we'll get to your call as soon as possible. We're aware of scam activity where callers are impersonating banks and posing as fraud teams.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.08226387202739716},{"text":"Welcome to the Mutual Bank.","start":1.52,"end":3.22,"sentiment":"neutral","sentiment_score":0.18981481492519378},{"text":"We're currently experiencing high call volumes.","start":5.2799997,"end":7.7799997,"sentiment":"negative","sentiment_score":-0.41433600584665936},{"text":"We apologize for any inconvenience, and we'll get to your call as soon as possible.","start":7.972875,"end":11.992875,"sentiment":"negative","sentiment_score":-0.4081824709971746},{"text":"We're aware of scam activity where callers are impersonating banks and posing as fraud teams.","start":14.0528755,"end":19.032875,"sentiment":"negative","sentiment_score":-0.6765340387821197}],"sentiment":"negative","sentiment_score":-0.4220339460741906,"channel":1,"num_words":42,"start":0.88,"end":19.032875}]},"summary":{"result":"success","short":"Hi. Welcome to the Mutual Bank. We're currently experiencing high call volumes. We apologize for any inconvenience, and we'll get to your call as soon as possible. We're aware of scam activity where callers are impersonating banks and posing as fraud teams."},"intents":{"segments":[{"text":"We're aware of scam activity where callers are impersonating banks and posing as fraud teams.","start_word":27,"end_word":41,"intents":[{"intent":"Help callers","confidence_score":0.0010171076}]}]},"sentiments":{"segments":[{"text":"Hi. Welcome to the Mutual Bank.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.1701963245868683},{"text":"We're currently experiencing high call volumes. We apologize for any inconvenience, and we'll get to your call as soon as possible. We're aware of scam activity where callers are impersonating banks and posing as fraud teams.","start_word":6,"end_word":41,"sentiment":"negative","sentiment_score":-0.5325445532798767}],"average":{"sentiment":"negative","sentiment_score":-0.4372576374118611}}}}