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Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.06681142002344131},{"text":"Good.","start":5.3599997,"end":5.6,"sentiment":"positive","sentiment_score":0.4939630329608917},{"text":"How are you?","start":5.6,"end":6.42,"sentiment":"neutral","sentiment_score":0.3312586148579915},{"text":"Actually, there's my one phone number.","start":10.719999,"end":13.139999,"sentiment":"neutral","sentiment_score":-0.01367779883245627},{"text":"Hello?","start":14.415,"end":14.915,"sentiment":"neutral","sentiment_score":-0.006528151221573353}],"sentiment":"neutral","sentiment_score":0.12216294611183305,"num_words":12,"start":0.48,"end":14.915},{"sentences":[{"text":"The...","start":15.295,"end":15.775,"sentiment":"neutral","sentiment_score":-0.008003368973731995},{"text":"I got, like, 18 number.","start":15.775,"end":17.475,"sentiment":"neutral","sentiment_score":-0.009162775799632072},{"text":"Like, that's...","start":18.415,"end":19.235,"sentiment":"neutral","sentiment_score":-0.00981186330318451},{"text":"Before, I was using as a eSIM.","start":19.695,"end":22.115,"sentiment":"neutral","sentiment_score":-0.013346768383468901},{"text":"That's the 1.","start":25.695,"end":26.595001,"sentiment":"neutral","sentiment_score":-0.005927193599442641}],"sentiment":"neutral","sentiment_score":-0.010258329670048423,"num_words":18,"start":15.295,"end":26.595001},{"sentences":[{"text":"7347.","start":26.88,"end":28.42,"sentiment":"neutral","sentiment_score":-0.007839209400117397},{"text":"From outside.","start":33.04,"end":33.84,"sentiment":"neutral","sentiment_score":-0.03778650239109993},{"text":"Yeah.","start":33.84,"end":34.34,"sentiment":"neutral","sentiment_score":-0.024078823626041412},{"text":"That's from India?","start":36.64,"end":37.586937,"sentiment":"neutral","sentiment_score":-0.030101347714662552},{"text":"Oh, yes.","start":42.866936,"end":43.266937,"sentiment":"neutral","sentiment_score":-0.04041396640241146}],"sentiment":"neutral","sentiment_score":-0.03095811263968547,"num_words":9,"start":26.88,"end":43.266937},{"sentences":[{"text":"Sorry, ma'am.","start":43.266937,"end":44.086937,"sentiment":"neutral","sentiment_score":-0.0653718039393425},{"text":"Okay.","start":45.266937,"end":45.586937,"sentiment":"neutral","sentiment_score":0.18534286320209503},{"text":"Thank you.","start":45.586937,"end":46.326935,"sentiment":"positive","sentiment_score":0.42425931990146637}],"sentiment":"neutral","sentiment_score":0.18062357902526854,"num_words":5,"start":43.266937,"end":46.326935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Good morning. How are you? Good morning. How are you?\n\nChannel 1: Good. How are you?\n\nChannel 0: Good. Thanks. How can I how can I help you?\n\nChannel 1: Actually, there's my one phone number.\n\nChannel 0: Sorry?\n\nChannel 1: Hello? The...\n\nChannel 0: Yep.\n\nChannel 1: I got, like, 18 number. Like, that's... Before, I was using as a eSIM.\n\nChannel 0: What's the number?\n\nChannel 1: That's the 1. 7347.\n\nChannel 0: No. That's... Is that from Australia, that number, or from outside?\n\nChannel 1: From outside. Yeah.\n\nChannel 0: What country is it from?\n\nChannel 1: That's from India?\n\nChannel 0: Yeah. Look. We're... Sorry, mate. We're a different company.\n\nYou need to call India.\n\nChannel 1: Oh, yes. Sorry, ma'am.\n\nChannel 0: That's alright. No worries.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.06681142002344131}],"sentiment":"neutral","sentiment_score":0.06681142002344131,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Good morning.","start":0.56,"end":0.96,"sentiment":"positive","sentiment_score":0.3661213219165802},{"text":"How are you?","start":0.96,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.30412084857622784},{"text":"Good morning.","start":3.6,"end":4.16,"sentiment":"positive","sentiment_score":0.3741016983985901},{"text":"How are you?","start":4.16,"end":4.98,"sentiment":"neutral","sentiment_score":0.2613169153531392}],"sentiment":"neutral","sentiment_score":0.3176759332418442,"channel":0,"num_words":10,"start":0.56,"end":4.98},{"sentences":[{"text":"Good.","start":5.3599997,"end":5.6,"sentiment":"positive","sentiment_score":0.4939630329608917},{"text":"How are 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is trying to help the agent with a phone number and realizes they have the wrong number. The agent helps the customer clarify the number and suggests they call India instead. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"Actually, there's my one phone number. Sorry? Hello?","start_word":25,"end_word":32,"intents":[{"intent":"Confirm phone number","confidence_score":0.10320731},{"intent":"Confirm contact","confidence_score":0.0031902804}]},{"text":"What country is it from? 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