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This is just like a quick check if you need any assistance to process your payment for September invoice as well as to set up the your direct debit. We also sent you, like, an email Tuesday in reference with this. Actually, it's just like a a a small invoice amount for $4.33. However, we've also helped you to set up your direct debit. In that way, moving forward, it will be processed on time. Have have you received our email, if I may ask? Uh-huh. Yeah. Actually, it's only $4.33 because this only covered the remaining day of September 30. It's on only one day because the a prompt payment Yeah. Oh, I'm so sorry to hear about that. Yeah. The reason why we've sent you the okay. Are you at home right now? Would you like to try to log in, or would you like me just to process your payment and set up your direct debit, and then you're good to go? Okay. Sure. Let me do it for you. Reason why we tried to reach you today, because we see your trial here, September 15, you tried to reset the password, and we really appreciate your effort. But after this call, I also sent you the password showing on our end. In that way, you could log in to the customer portal. Because from the customer portal, you will be able to review your finances document, receipt payment usage, and the status of your account. K? You're welcome. Mhmm. Surely, I'll be happy to do that for you. And no worries. Since this is just, like, a small amount, I've already waived the late fee for you. So you're just paying only the $4.33. 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Good afternoon. This is Melissa from Airtel, your Internet service provider. Am I speaking to Meng Yi Guo? Hi.\n\nHow are you today? That's great to hear. This is just like a quick check if you need any assistance to process your payment for September invoice as well as to set up the your direct debit. We also sent you, like, an email Tuesday in reference with this. Actually, it's just like a a a small invoice amount for $4.33.\n\nHowever, we've also helped you to set up your direct debit. In that way, moving forward, it will be processed on time. Have have you received our email, if I may ask? Uh-huh. Yeah.\n\nActually, it's only $4.33 because this only covered the remaining day of September 30. It's on only one day because the a prompt payment Yeah. Oh, I'm so sorry to hear about that. Yeah. The reason why we've sent you the okay.\n\nAre you at home right now? Would you like to try to log in, or would you like me just to process your payment and set up your direct debit, and then you're good to go? Okay. Sure. Let me do it for you.\n\nReason why we tried to reach you today, because we see your trial here, September 15, you tried to reset the password, and we really appreciate your effort. But after this call, I also sent you the password showing on our end. In that way, you could log in to the customer portal. Because from the customer portal, you will be able to review your finances document, receipt payment usage, and the status of your account. K?\n\nYou're welcome. Mhmm. Surely, I'll be happy to do that for you. And no worries. Since this is just, like, a small amount, I've already waived the late fee for you.\n\nSo you're just paying only the $4.33. 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processed on time.","start":41.66,"end":45.545,"sentiment":"neutral","sentiment_score":0.29970781776038086},{"text":"Have have you received our email, if I may ask?","start":47.285,"end":50.344997,"sentiment":"neutral","sentiment_score":0.018123607151210308},{"text":"Uh-huh.","start":53.045,"end":53.545,"sentiment":"neutral","sentiment_score":-0.04029013216495514},{"text":"Yeah.","start":54.405,"end":54.725,"sentiment":"neutral","sentiment_score":0.0025678742676973343}],"sentiment":"neutral","sentiment_score":0.1932748762123725,"num_words":34,"start":37.18,"end":54.725},{"sentences":[{"text":"Actually, it's only $4.33 because this only covered the remaining day of September 30.","start":54.725,"end":62.82,"sentiment":"neutral","sentiment_score":-0.024431951277490174},{"text":"It's on only one day because the a prompt payment Yeah.","start":62.82,"end":86.57,"sentiment":"neutral","sentiment_score":-0.02281697162173011},{"text":"Oh, I'm so sorry to hear about 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you could log in to the customer portal.","start":129.795,"end":133.075,"sentiment":"neutral","sentiment_score":0.270321630618789},{"text":"Because from the customer portal, you will be able to review your finances document, receipt payment usage, and the status of your account.","start":133.075,"end":142.375,"sentiment":"neutral","sentiment_score":0.18531914913783903},{"text":"K?","start":142.595,"end":143.095,"sentiment":"neutral","sentiment_score":0.13122686743736267}],"sentiment":"neutral","sentiment_score":0.26946646134768215,"num_words":77,"start":111.205,"end":143.095},{"sentences":[{"text":"You're welcome.","start":143.48001,"end":144.3,"sentiment":"neutral","sentiment_score":0.2712652236223221},{"text":"Mhmm.","start":145.72,"end":146.22,"sentiment":"neutral","sentiment_score":0.23307165503501892},{"text":"Surely, I'll be happy to do that for you.","start":146.6,"end":149.40001,"sentiment":"positive","sentiment_score":0.614600764380561},{"text":"And no 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Good afternoon. This is Melissa from Airtel, your Internet service provider. Am I speaking to Meng Yi Guo?\n\nChannel 1: Yes.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: That's good.\n\nChannel 0: That's great to hear. This is just like a quick check if you need any assistance to process your payment for September invoice as well as to set up the your direct debit. We also sent you, like, an email Tuesday in reference with this. Actually, it's just like a a a small invoice amount for $4.33. However, we've also helped you to set up your direct debit.\n\nIn that way, moving forward, it will be processed on time.\n\nChannel 1: Okay.\n\nChannel 0: Have have you received our email, if I may ask?\n\nChannel 1: Yes. I received. So I need to\n\nChannel 0: Uh-huh.\n\nChannel 1: pay that. Okay.\n\nChannel 0: Yeah. Actually, it's only $4.33 because this only covered the remaining day of September 30. It's on only one day because\n\nChannel 1: Yes. 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The representative explains that they have helped the customer set up their direct debit and provides a password reset option. The customer is advised to use their card for payment and the call ends."},"intents":{"segments":[{"text":"This is just like a quick check if you need any assistance to process your payment for September invoice as well as to set up the your direct debit.","start_word":32,"end_word":60,"intents":[{"intent":"Set up direct debit","confidence_score":0.3342552}]},{"text":"This is just like a quick check if you need any assistance to process your payment for September invoice as well as to set up the your direct debit. We also sent you, like, an email Tuesday in reference with this. Actually, it's just like a a a small invoice amount for $4.33. However, we've also helped you to set up your direct debit. In that way, moving forward, it will be processed on time. Okay.","start_word":32,"end_word":107,"intents":[{"intent":"Process payment","confidence_score":0.4482298}]},{"text":"Would you like to try to log in, or would you like me just to process your payment and set up your direct debit, and then you're good to go? Yes. Okay.","start_word":247,"end_word":278,"intents":[{"intent":"Process payment","confidence_score":0.0018040913}]},{"text":"Reason why we tried to reach you today, because we see your trial here, September 15, you tried to reset the password, and we really appreciate your effort.","start_word":286,"end_word":313,"intents":[{"intent":"Request password reset","confidence_score":0.20287241}]},{"text":"But after this call, I also sent you the password showing on our end. In that way, you could log in to the customer portal.","start_word":314,"end_word":338,"intents":[{"intent":"Provide password information","confidence_score":0.057383154}]},{"text":"able to review your finances document, receipt payment usage, and the status Okay.","start_word":349,"end_word":361,"intents":[{"intent":"Review finances","confidence_score":0.1909501}]},{"text":"Since this is just, like, a small amount, I've already waived the late fee for you. So you're just paying only the $4.33.","start_word":393,"end_word":415,"intents":[{"intent":"End call","confidence_score":0.031691078}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. This is Melissa from Airtel, your Internet service provider. Am I speaking to Meng Yi Guo? Yes. Hi. How are you today?","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.15441866219043732},{"text":"That's good. That's great to hear.","start_word":26,"end_word":31,"sentiment":"positive","sentiment_score":0.7336451411247253},{"text":"This is just like a quick check if you need any assistance to process your payment for September invoice as well as to set up the your direct debit. We also sent you, like, an email Tuesday in reference with this. Actually, it's just like a a a small invoice amount for $4.33. However, we've also helped you to set up your direct debit. In that way, moving forward, it will be processed on time. Okay. Have have you received our email, if I may ask? Yes. I received. So I need to Uh-huh. pay that. Okay. Yeah. Actually, it's only $4.33 because this only covered the remaining day of September 30. It's on only one day because Yes. I the want a prompt to payment case that, but the I did I don't sorry. And when I need to log in, but my password always wrong. And I change or I I click the forgot the password, and they send me a click, but I changed the password. And I use Yeah. the new password, but I still not can't log in. Oh, I'm so sorry to hear So about that. Yeah. The yeah. reason So why I I we've always sent you can't the log in. okay. Are you at home right now? Would you like to try to log in, or would you like me just to process your payment and set up your direct debit, and then you're good to go? Yes. Okay. Sure.","start_word":32,"end_word":279,"sentiment":"neutral","sentiment_score":0.020726998471805164},{"text":"Let me do it for you. Reason why we tried to reach you today, because we see your trial here, September 15, you tried to reset the password, and we really appreciate your effort.","start_word":280,"end_word":313,"sentiment":"positive","sentiment_score":0.36047789454460144},{"text":"But after this call, I also sent you the password showing on our end. In that way, you could log in to the customer portal. 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