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So I I'll just have I mean, I'll just give some information with you. So do not my plan. Okay? ID. Let me just confirm first. I'll call you back, but this all this information will be submitted to the accounts department. So So so the issue is only only one device is working, connecting to the yeah. Only one. I don't know why what seems to be the problem. Submit information. Yeah? Submit information. Okay. Okay. How much is that? Okay. Okay. Okay. How much is that? It's 69 point price. $69.45. Oh, 69 and 45. Okay. Okay. Okay. Uh-uh. Uh-uh. Mhmm. Effective immediately. 250 216. 2 16. Tapos 324. 358. Leave audio message. Voice mail. So and also with regards, sir, to you to your issue with the Internet connection, So, Anita, as you mentioned, only one device is working with the. I guess. Yes. I don't know why why is that happening, but before No. Upgrade. I'll just collect some information so I can send this over to our Okay. Yes. Thank you, Paula. Thank you. Thank you so much. Based on this based on our website, it's three to five. Okay. I want it to to cycle. Okay, Sabiko. And the next plan from your plan is this one. Okay. Make it that then, I'll just, I want it for only two months. Two months. Clarify. Two months July and August. Yes. Also add. Only for July and August. Yeah. Yeah. Yeah. Notes. Notes. How is this name? So Yep Okay. We will process it for her. Thank you for the update. Much appreciated. Mhmm. No worries, Tom. But can you update me so I can email that or upgrade I'm singing. No worries. I don't think it's no worries. No. Thank you. Thank you so much. Sorry, Ken. No worries, Dom. Thank you so much. Bye for now. For thirty eight. Quarter Melissa. Saturday last no. Last time two months, three months every Saturday, Sunday since college depression Oh, yes. It's Abico. Interview. On-site Oh, on the password. The password document. To find this angle. Uh-huh. No. No stress. I'll call you now. So calls I'll call you now. Hi, Paula. 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apologies, but our accounts department is still on call. So I I'll just have I mean, I'll just give some information with you. So do not my plan. Okay? ID.\n\nLet me just confirm first. I'll call you back, but this all this information will be submitted to the accounts department. So So so the issue is only only one device is working, connecting to the yeah. Only one. I don't know why what seems to be the problem.\n\nSubmit information. Yeah? Submit information. Okay. Okay.\n\nHow much is that? Okay. Okay. Okay. How much is that?\n\nIt's 69 point price. $69.45. Oh, 69 and 45. Okay. Okay.\n\nOkay. Uh-uh. Uh-uh. Mhmm. Effective immediately.\n\n250 216. 2 16. Tapos 324. 358. Leave audio message.\n\nVoice mail. So and also with regards, sir, to you to your issue with the Internet connection, So, Anita, as you mentioned, only one device is working with the. I guess. Yes. I don't know why why is that happening, but before No.\n\nUpgrade. I'll just collect some information so I can send this over to our Okay. Yes. Thank you, Paula. Thank you.\n\nThank you so much. Based on this based on our website, it's three to five. Okay. I want it to to cycle. Okay, Sabiko.\n\nAnd the next plan from your plan is this one. Okay. Make it that then, I'll just, I want it for only two months. Two months. Clarify.\n\nTwo months July and August. Yes. Also add. Only for July and August. Yeah.\n\nYeah. Yeah. Notes. Notes. How is this name?\n\nSo Yep Okay. We will process it for her. Thank you for the update. Much appreciated. Mhmm.\n\nNo worries, Tom. But can you update me so I can email that or upgrade I'm singing. No worries. I don't think it's no worries. No.\n\nThank you. Thank you so much. Sorry, Ken. No worries, Dom. Thank you so much.\n\nBye for now. For thirty eight. Quarter Melissa. Saturday last no. Last time two months, three months every Saturday, Sunday since college depression Oh, yes.\n\nIt's Abico. Interview. On-site Oh, on the password. The password document. To find this angle.\n\nUh-huh. No. No stress. I'll call you now. So calls I'll call you now.\n\nHi, Paula. Have you received any training videos? I received it. Should I go ahead and take it? I'm on my lunch break at the moment, but I I can take it.\n\nI don't have anything else to do right now. I'm just waiting for my lunch break to finish. Actually, Melissa, ma'am, my message lunch or break. Hi. Hello?\n\nUh-huh. CRM. Excitement activate. Okay.","paragraphs":[{"sentences":[{"text":"My apologies, but our accounts department is still on call.","start":129.615,"end":135.375,"sentiment":"negative","sentiment_score":-0.41747975051403047},{"text":"So I I'll just have I mean, I'll just give some information with you.","start":135.375,"end":140.495,"sentiment":"neutral","sentiment_score":-0.12448028661310673},{"text":"So do not my plan.","start":140.495,"end":205.29001,"sentiment":"neutral","sentiment_score":-0.3195256292819977},{"text":"Okay?","start":206.87,"end":207.37,"sentiment":"neutral","sentiment_score":-0.06401391327381134},{"text":"ID.","start":207.67,"end":208.17,"sentiment":"neutral","sentiment_score":-0.054109424352645874}],"sentiment":"neutral","sentiment_score":-0.24623461296000787,"num_words":31,"start":129.615,"end":208.17},{"sentences":[{"text":"Let me just confirm first.","start":208.71,"end":210.25,"sentiment":"neutral","sentiment_score":-0.014614418521523476},{"text":"I'll call you back, but this all this 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mail.","start":963.75995,"end":972.18,"sentiment":"neutral","sentiment_score":-0.03769388422369957},{"text":"So and also with regards, sir, to you to your issue with the Internet connection, So, Anita, as you mentioned, only one device is working with the.","start":1135.93,"end":1153.825,"sentiment":"neutral","sentiment_score":-0.045962149807665914},{"text":"I guess.","start":1154.6849,"end":1155.1649,"sentiment":"neutral","sentiment_score":-0.09158123284578323},{"text":"Yes.","start":1155.1649,"end":1155.6649,"sentiment":"neutral","sentiment_score":-0.07523307204246521},{"text":"I don't know why why is that happening, but before No.","start":1155.8049,"end":1235.505,"sentiment":"neutral","sentiment_score":-0.16636862233281136}],"sentiment":"neutral","sentiment_score":-0.07918177201510082,"num_words":43,"start":963.75995,"end":1235.505},{"sentences":[{"text":"Upgrade.","start":1236.7649,"end":1237.2649,"sentiment":"neutral","sentiment_score":-0.07418914884328842},{"text":"I'll just collect some information so I can send this over to our Okay.","start":1239.085,"end":1251.8401,"sentiment":"neutral","sentiment_score":-0.03046539133148534},{"text":"Yes.","start":1251.8401,"end":1252.0,"sentiment":"neutral","sentiment_score":0.09835368394851685},{"text":"Thank you, Paula.","start":1252.0,"end":1252.98,"sentiment":"positive","sentiment_score":0.4191383918126424},{"text":"Thank you.","start":1253.04,"end":1253.4401,"sentiment":"positive","sentiment_score":0.4689903110265732}],"sentiment":"neutral","sentiment_score":0.08538308828359559,"num_words":21,"start":1236.7649,"end":1253.4401},{"sentences":[{"text":"Thank you so much.","start":1253.4401,"end":1254.5801,"sentiment":"positive","sentiment_score":0.5468515753746033},{"text":"Based on this based on our website, it's three to five.","start":1286.8049,"end":1290.2649,"sentiment":"neutral","sentiment_score":0.1308951357548887},{"text":"Okay.","start":1292.6449,"end":1293.1449,"sentiment":"neutral","sentiment_score":0.0451301708817482},{"text":"I want it to to cycle.","start":1293.205,"end":1295.5249,"sentiment":"neutral","sentiment_score":0.025593197904527187},{"text":"Okay, Sabiko.","start":1295.5249,"end":1296.6649,"sentiment":"neutral","sentiment_score":0.05424970202147961}],"sentiment":"neutral","sentiment_score":0.16393506488141915,"num_words":24,"start":1253.4401,"end":1296.6649},{"sentences":[{"text":"And the next plan from your plan is this one.","start":1296.725,"end":1300.745,"sentiment":"neutral","sentiment_score":0.03060735035687685},{"text":"Okay.","start":1301.97,"end":1302.37,"sentiment":"neutral","sentiment_score":0.019564829766750336},{"text":"Make it that then, I'll just, I want it for only two months.","start":1302.37,"end":1307.57,"sentiment":"neutral","sentiment_score":0.001016351322715099},{"text":"Two months.","start":1307.57,"end":1308.3099,"sentiment":"neutral","sentiment_score":-0.001066900324076414},{"text":"Clarify.","start":1311.09,"end":1311.41,"sentiment":"neutral","sentiment_score":0.0017891371389850974}],"sentiment":"neutral","sentiment_score":0.012537268037838792,"num_words":27,"start":1296.725,"end":1311.41},{"sentences":[{"text":"Two months July and August.","start":1311.41,"end":1313.11,"sentiment":"neutral","sentiment_score":0.0044338244944810866},{"text":"Yes.","start":1314.525,"end":1314.765,"sentiment":"neutral","sentiment_score":0.016973543912172318},{"text":"Also add.","start":1314.765,"end":1315.825,"sentiment":"neutral","sentiment_score":0.0025089026894420385},{"text":"Only for July and August.","start":1315.885,"end":1317.665,"sentiment":"neutral","sentiment_score":-0.00042351409792900084},{"text":"Yeah.","start":1318.8451,"end":1318.885,"sentiment":"neutral","sentiment_score":0.014686993323266506}],"sentiment":"neutral","sentiment_score":0.004052135328363095,"num_words":14,"start":1311.41,"end":1318.885},{"sentences":[{"text":"Yeah.","start":1318.885,"end":1318.925,"sentiment":"neutral","sentiment_score":0.014964699745178224},{"text":"Yeah.","start":1318.925,"end":1319.425,"sentiment":"neutral","sentiment_score":0.009836534038186072},{"text":"Notes.","start":1319.885,"end":1320.385,"sentiment":"neutral","sentiment_score":0.0011846059933304789},{"text":"Notes.","start":1323.5497,"end":1324.0497,"sentiment":"neutral","sentiment_score":-0.001448427326977253},{"text":"How is this name?","start":1326.2051,"end":1327.265,"sentiment":"neutral","sentiment_score":0.0031595665495842695}],"sentiment":"neutral","sentiment_score":0.004646959831006825,"num_words":8,"start":1318.885,"end":1327.265},{"sentences":[{"text":"So Yep Okay.","start":1424.885,"end":1631.1799,"sentiment":"neutral","sentiment_score":0.04260151647031307},{"text":"We will process it for her.","start":1631.24,"end":1632.84,"sentiment":"neutral","sentiment_score":0.1139996126294136},{"text":"Thank you for the update.","start":1632.84,"end":1633.96,"sentiment":"positive","sentiment_score":0.5117308974266053},{"text":"Much appreciated.","start":1633.96,"end":1634.86,"sentiment":"positive","sentiment_score":0.513884037733078},{"text":"Mhmm.","start":1635.96,"end":1636.46,"sentiment":"neutral","sentiment_score":0.08006714284420013}],"sentiment":"neutral","sentiment_score":0.26342893709592957,"num_words":17,"start":1424.885,"end":1636.46},{"sentences":[{"text":"No worries, Tom.","start":1640.6,"end":1641.5599,"sentiment":"neutral","sentiment_score":0.04160029999911785},{"text":"But can you update me so I can email that or upgrade I'm singing.","start":1641.5599,"end":1671.095,"sentiment":"neutral","sentiment_score":0.03751962898033006},{"text":"No worries.","start":1675.955,"end":1676.4349,"sentiment":"neutral","sentiment_score":0.032591632567346096},{"text":"I don't think it's no worries.","start":1676.4349,"end":1679.955,"sentiment":"neutral","sentiment_score":-0.006941453010464708},{"text":"No.","start":1679.955,"end":1680.455,"sentiment":"neutral","sentiment_score":0.04344756901264191}],"sentiment":"neutral","sentiment_score":0.027579146992558472,"num_words":26,"start":1640.6,"end":1680.455},{"sentences":[{"text":"Thank you.","start":1682.915,"end":1683.735,"sentiment":"neutral","sentiment_score":0.1865365132689476},{"text":"Thank you so much.","start":1683.875,"end":1685.255,"sentiment":"positive","sentiment_score":0.38672688603401184},{"text":"Sorry, Ken.","start":1693.57,"end":1694.21,"sentiment":"neutral","sentiment_score":0.056219086050987244},{"text":"No worries, Dom.","start":1694.21,"end":1695.01,"sentiment":"neutral","sentiment_score":0.07569905122121175},{"text":"Thank you so much.","start":1695.01,"end":1696.07,"sentiment":"positive","sentiment_score":0.3699464350938797}],"sentiment":"neutral","sentiment_score":0.24928677578767142,"num_words":15,"start":1682.915,"end":1696.07},{"sentences":[{"text":"Bye for now.","start":1696.13,"end":1697.19,"sentiment":"neutral","sentiment_score":0.0931453953186671},{"text":"For thirty eight.","start":1698.645,"end":1699.625,"sentiment":"neutral","sentiment_score":0.024770003433028858},{"text":"Quarter Melissa.","start":1741.51,"end":1757.9049,"sentiment":"neutral","sentiment_score":0.016631076578050852},{"text":"Saturday last no.","start":1770.6849,"end":1772.125,"sentiment":"neutral","sentiment_score":-0.005471291020512581},{"text":"Last time two months, three months every Saturday, Sunday since college depression Oh, yes.","start":1772.125,"end":2984.92,"sentiment":"neutral","sentiment_score":-0.03736545325123838}],"sentiment":"neutral","sentiment_score":-0.006100874766707421,"num_words":25,"start":1696.13,"end":2984.92},{"sentences":[{"text":"It's Abico.","start":2987.46,"end":2988.2,"sentiment":"neutral","sentiment_score":0.008381532039493322},{"text":"Interview.","start":2990.26,"end":2990.76,"sentiment":"neutral","sentiment_score":-0.0013360120356082916},{"text":"On-site Oh, on the password.","start":3058.165,"end":3321.7798,"sentiment":"neutral","sentiment_score":-0.03869636268354952},{"text":"The password document.","start":3322.4,"end":3323.7,"sentiment":"neutral","sentiment_score":-0.03007433811823527},{"text":"To find this angle.","start":3399.7551,"end":3400.975,"sentiment":"neutral","sentiment_score":-0.02748324302956462}],"sentiment":"neutral","sentiment_score":-0.025214049856488903,"num_words":15,"start":2987.46,"end":3400.975},{"sentences":[{"text":"Uh-huh.","start":3414.6848,"end":3415.1848,"sentiment":"neutral","sentiment_score":-0.011644422076642512},{"text":"No.","start":3425.7249,"end":3425.9648,"sentiment":"neutral","sentiment_score":-0.007711056619882584},{"text":"No stress.","start":3425.9648,"end":3426.545,"sentiment":"neutral","sentiment_score":0.004813216626644134},{"text":"I'll call you now.","start":3459.37,"end":3460.1702,"sentiment":"neutral","sentiment_score":0.10077229328453541},{"text":"So calls I'll call you now.","start":3460.1702,"end":3464.59,"sentiment":"neutral","sentiment_score":0.0839885671933492}],"sentiment":"neutral","sentiment_score":0.06409225220392857,"num_words":14,"start":3414.6848,"end":3464.59},{"sentences":[{"text":"Hi, Paula.","start":3519.73,"end":3520.4502,"sentiment":"neutral","sentiment_score":0.14340867847204208},{"text":"Have you received any training videos?","start":3520.4502,"end":3522.3901,"sentiment":"neutral","sentiment_score":0.08475082367658615},{"text":"I received it.","start":3522.4502,"end":3523.73,"sentiment":"neutral","sentiment_score":0.06688914944728215},{"text":"Should I go ahead and take it?","start":3523.73,"end":3525.59,"sentiment":"neutral","sentiment_score":0.08686756981270653},{"text":"I'm on my lunch break at the moment, but I I can take it.","start":3526.235,"end":3529.855,"sentiment":"neutral","sentiment_score":-0.05859084480575153}],"sentiment":"neutral","sentiment_score":0.024493465898558497,"num_words":32,"start":3519.73,"end":3529.855},{"sentences":[{"text":"I don't have anything else to do right now.","start":3529.995,"end":3532.235,"sentiment":"negative","sentiment_score":-0.3464866578578949},{"text":"I'm just waiting for my lunch break to finish.","start":3532.235,"end":3534.495,"sentiment":"neutral","sentiment_score":-0.1441330843501621},{"text":"Actually, Melissa, ma'am, my message lunch or break.","start":3534.635,"end":3540.57,"sentiment":"neutral","sentiment_score":0.0015683902893215418},{"text":"Hi.","start":3919.105,"end":3919.605,"sentiment":"neutral","sentiment_score":0.02818431332707405},{"text":"Hello?","start":4025.13,"end":4025.63,"sentiment":"neutral","sentiment_score":-0.0003153695724904537}],"sentiment":"neutral","sentiment_score":-0.15625577192154846,"num_words":28,"start":3529.995,"end":4025.63},{"sentences":[{"text":"Uh-huh.","start":4080.11,"end":4080.61,"sentiment":"neutral","sentiment_score":-0.019196543842554092},{"text":"CRM.","start":4108.15,"end":4108.65,"sentiment":"neutral","sentiment_score":-0.01875476911664009},{"text":"Excitement activate.","start":4304.2603,"end":4305.16,"sentiment":"neutral","sentiment_score":-0.10887229442596436},{"text":"Okay.","start":4470.5303,"end":4471.0303,"sentiment":"neutral","sentiment_score":0.1723022162914276}],"sentiment":"neutral","sentiment_score":-0.016678737103939058,"num_words":5,"start":4080.11,"end":4471.0303}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Oh.\n\nChannel 1: My apologies, but our accounts department is still on call. So I I'll just have I mean, I'll just give some information with you. So do not\n\nChannel 0: Uh-uh.\n\nChannel 1: my plan. Okay? ID. Let me just confirm first. I'll call you back, but this all this information will be submitted to the accounts department.\n\nSo\n\nChannel 0: Uh-uh.\n\nChannel 1: So so the issue is only only one device is working, connecting to the yeah. Only one. I don't know why what seems to be the problem.\n\nChannel 0: Available Teams. Request\n\nChannel 1: Submit information. Yeah? Submit information.\n\nChannel 0: upgrade request tech team upgrade kite after hours after hours\n\nChannel 1: Okay. Okay. How much is that? Okay. Okay.\n\nOkay. How much is that? It's 69 point price. $69.45. Oh, 69 and 45.\n\nChannel 0: $69 and 95.\n\nChannel 1: Okay.\n\nChannel 0: Okay. So you said you said basic plan and and the black to upgrade to Shupa. If effective immediately upgrade\n\nChannel 1: Okay. Okay.\n\nChannel 0: So same\n\nChannel 1: Uh-uh.\n\nChannel 0: I'll endorse your request, upgrade to our tech team. Once the request has been completed,\n\nChannel 1: Uh-uh.\n\nChannel 0: you will get notified. They will reach out to you. Can can you notify amount? I plan has been upgraded. Oh, may number.\n\nSix times call. Okay?\n\nChannel 1: Mhmm.\n\nChannel 0: At least\n\nChannel 1: Effective immediately.\n\nChannel 0: immediately. Uh-oh. Spot mode. Three missed calls.\n\nChannel 1: 250 216. 2\n\nChannel 0: Hold on.\n\nChannel 1: 16. Tapos 324. 358. Leave\n\nChannel 0: Okay.\n\nChannel 1: audio message. Voice mail.\n\nChannel 0: Where have you been? Where have you been? We need you here. No. Oh, next time concern sounds like.\n\nWell, verse hey. I'm calling you here.\n\nChannel 1: So and also with regards, sir, to you to your issue with the Internet connection, So, Anita, as you mentioned, only one device is working with the. I guess. Yes. I don't know why why is that happening, but before\n\nChannel 0: Again.\n\nChannel 1: No. Upgrade. I'll just collect some information so I can send this over to our Okay. Yes. Thank you, Paula.\n\nThank you. Thank you so much. Based on this based on our website, it's three to five. Okay. I want it to to cycle.\n\nOkay, Sabiko. And the next plan from your plan is this one. Okay. Make it that then, I'll just, I want it for only two months. Two months.\n\nClarify. Two months July and August. Yes. Also add. Only for July and August.\n\nYeah. Yeah. Yeah. Notes. Notes.\n\nHow is this name?\n\nChannel 0: Three to five cell phone CCTV counted June. Oh, counted June device. Counted June. Because you consider device connected Wi Fi. Anyway upgrade Investigation\n\nChannel 1: So Yep Okay. We will process it for her. Thank you for the update. Much appreciated. Mhmm.\n\nNo worries, Tom. But can you update me so I can email that or upgrade I'm singing. No worries. I don't think it's no worries. No.\n\nThank you. Thank you so much. Sorry, Ken. No worries, Dom. Thank you so much.\n\nBye for now. For thirty eight. Quarter Melissa.\n\nChannel 0: Monday. Saturday.\n\nChannel 1: Saturday last no. Last time\n\nChannel 0: No. Clarify schedule Tuesday to Saturday of Sunday, Monday.\n\nChannel 1: two months, three months every Saturday, Sunday since college\n\nChannel 0: Oh,\n\nChannel 1: depression\n\nChannel 0: no. So so that to diagnose diagnosis. Clinically diagnosis. Oh, clinically die oh, okay. I see.\n\nUh-uh. Uh-oh. Uh-uh. Uh-uh. Since after pandemic, normal name online.\n\nChannel 1: Oh, yes. It's Abico. Interview.\n\nChannel 0: Expire. Pandemic. 02/2021. Pandemic as in Okay.\n\nChannel 1: On-site\n\nChannel 0: Music music Not yet.\n\nChannel 1: Oh, on the password. The password document. To find this angle. Uh-huh. No.\n\nNo stress. I'll call you now. So calls I'll call you now.\n\nChannel 0: I'm waiting.\n\nChannel 1: Hi, Paula. Have you received any training videos? I received it. Should I go ahead and take it? I'm on my lunch break at the moment, but I I can take it.\n\nI don't have anything else to do right now. I'm just waiting for my lunch break to finish. Actually, Melissa, ma'am, my message lunch or break.\n\nChannel 0: Alright.\n\nChannel 1: Hi.\n\nChannel 0: Make sure now you're seeing it or what\n\nChannel 1: Hello?\n\nChannel 0: invoice. $600. Invoice.\n\nChannel 1: Uh-huh.\n\nChannel 0: Update settings. Don't don't shut down your PC afternoon restart. So Monday prepare Sunday.\n\nChannel 1: CRM.\n\nChannel 0: Invoice is $100 six months service plan. By email Fortunately, Anna, you're not receiving invoices since 2025. Customer disregard billing error voice mail\n\nChannel 1: Excitement activate.\n\nChannel 0: Please complete. Activation on boarding customer sales. Upgrade upgrade. If not, upgrade. I was assisted by your tech tech tech guy, Sabina.\n\nAfter hours WhatsApp 3744.\n\nChannel 1: Okay.\n\nChannel 0: Uh-oh. Tomorrow. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":-0.18661245703697205}],"sentiment":"neutral","sentiment_score":-0.18661245703697205,"channel":0,"num_words":1,"start":5.8399997,"end":6.3399997},{"sentences":[{"text":"My apologies, but our accounts department is still on call.","start":129.615,"end":135.375,"sentiment":"negative","sentiment_score":-0.41747975051403047},{"text":"So I I'll just have I mean, I'll just give some information with you.","start":135.375,"end":140.495,"sentiment":"neutral","sentiment_score":-0.12448028661310673},{"text":"So do 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to the accounts department.","start":210.39,"end":216.105,"sentiment":"neutral","sentiment_score":-0.027750802575610578}],"sentiment":"neutral","sentiment_score":-0.05050056785345078,"channel":1,"num_words":25,"start":200.71,"end":216.105},{"sentences":[{"text":"So","start":216.485,"end":216.985,"sentiment":"neutral","sentiment_score":-0.14439117908477783}],"sentiment":"neutral","sentiment_score":-0.14439117908477783,"channel":1,"num_words":1,"start":216.485,"end":216.985},{"sentences":[{"text":"Uh-uh.","start":259.45,"end":259.95,"sentiment":"neutral","sentiment_score":-0.1951131820678711}],"sentiment":"neutral","sentiment_score":-0.1951131820678711,"channel":0,"num_words":1,"start":259.45,"end":259.95},{"sentences":[{"text":"So so the issue is only only one device is working, connecting to the yeah.","start":264.34,"end":271.78,"sentiment":"neutral","sentiment_score":-0.32610235512256625},{"text":"Only one.","start":271.78,"end":272.595,"sentiment":"negative","sentiment_score":-0.34975266456604004},{"text":"I don't know why what seems to be the problem.","start":272.835,"end":275.175,"sentiment":"negative","sentiment_score":-0.4298634469509125}],"sentiment":"negative","sentiment_score":-0.36628426390665547,"channel":1,"num_words":27,"start":264.34,"end":275.175},{"sentences":[{"text":"Available Teams.","start":292.80502,"end":293.385,"sentiment":"neutral","sentiment_score":-0.03185452055186033},{"text":"Request","start":301.61,"end":302.11,"sentiment":"neutral","sentiment_score":-0.004629302769899368}],"sentiment":"neutral","sentiment_score":-0.022779447957873344,"channel":0,"num_words":3,"start":292.80502,"end":302.11},{"sentences":[{"text":"Submit information.","start":304.005,"end":305.14502,"sentiment":"neutral","sentiment_score":-0.009822925087064505},{"text":"Yeah?","start":305.285,"end":305.785,"sentiment":"neutral","sentiment_score":0.01433889102190733},{"text":"Submit 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that?","start":406.755,"end":410.185,"sentiment":"neutral","sentiment_score":0.0038671521469950676},{"text":"Okay.","start":410.185,"end":410.685,"sentiment":"neutral","sentiment_score":0.012149776332080364},{"text":"Okay.","start":421.32,"end":421.72,"sentiment":"neutral","sentiment_score":0.01644067093729973}],"sentiment":"neutral","sentiment_score":0.005492400494404137,"channel":1,"num_words":8,"start":404.415,"end":421.72},{"sentences":[{"text":"Okay.","start":421.72,"end":421.96,"sentiment":"neutral","sentiment_score":0.015931425616145134},{"text":"How much is that?","start":421.96,"end":423.1,"sentiment":"neutral","sentiment_score":0.018337588291615248},{"text":"It's 69 point price.","start":424.52002,"end":427.24,"sentiment":"neutral","sentiment_score":0.024435304570943117},{"text":"$69.45.","start":427.24,"end":429.1,"sentiment":"neutral","sentiment_score":0.02199132740497589},{"text":"Oh, 69 and 45.","start":430.84,"end":432.7,"sentiment":"neutral","sentiment_score":0.012665081536397338}],"sentiment":"neutral","sentiment_score":0.0185481893297817,"channel":1,"num_words":14,"start":421.72,"end":432.7},{"sentences":[{"text":"$69 and 95.","start":433.155,"end":435.335,"sentiment":"neutral","sentiment_score":0.012152378136912981}],"sentiment":"neutral","sentiment_score":0.012152378136912981,"channel":0,"num_words":3,"start":433.155,"end":435.335},{"sentences":[{"text":"Okay.","start":436.385,"end":436.885,"sentiment":"neutral","sentiment_score":0.03390130028128624}],"sentiment":"neutral","sentiment_score":0.03390130028128624,"channel":1,"num_words":1,"start":436.385,"end":436.885},{"sentences":[{"text":"Okay.","start":438.755,"end":439.255,"sentiment":"neutral","sentiment_score":0.0437401682138443},{"text":"So you said you said basic plan and and the black to upgrade to Shupa.","start":441.77,"end":449.15,"sentiment":"neutral","sentiment_score":0.039808282752831776},{"text":"If 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it?","start":3523.73,"end":3525.59,"sentiment":"neutral","sentiment_score":0.08686756981270653},{"text":"I'm on my lunch break at the moment, but I I can take it.","start":3526.235,"end":3529.855,"sentiment":"neutral","sentiment_score":-0.05859084480575153}],"sentiment":"neutral","sentiment_score":0.024493465898558497,"channel":1,"num_words":32,"start":3519.73,"end":3529.855},{"sentences":[{"text":"I don't have anything else to do right now.","start":3529.995,"end":3532.235,"sentiment":"negative","sentiment_score":-0.3464866578578949},{"text":"I'm just waiting for my lunch break to finish.","start":3532.235,"end":3534.495,"sentiment":"neutral","sentiment_score":-0.1441330843501621},{"text":"Actually, Melissa, ma'am, my message lunch or break.","start":3534.635,"end":3540.57,"sentiment":"neutral","sentiment_score":0.0015683902893215418}],"sentiment":"neutral","sentiment_score":-0.16934732913684386,"channel":1,"num_words":26,"start":3529.995,"end":3540.57},{"sentences":[{"text":"Alright.","start":3813.04,"end":3813.54,"sentiment":"neutral","sentiment_score":0.04933120310306549}],"sentiment":"neutral","sentiment_score":0.04933120310306549,"channel":0,"num_words":1,"start":3813.04,"end":3813.54},{"sentences":[{"text":"Hi.","start":3919.105,"end":3919.605,"sentiment":"neutral","sentiment_score":0.02818431332707405}],"sentiment":"neutral","sentiment_score":0.02818431332707405,"channel":1,"num_words":1,"start":3919.105,"end":3919.605},{"sentences":[{"text":"Make sure now you're seeing it or what","start":3935.425,"end":3938.005,"sentiment":"neutral","sentiment_score":0.01879649772308767}],"sentiment":"neutral","sentiment_score":0.01879649772308767,"channel":0,"num_words":8,"start":3935.425,"end":3938.005},{"sentences":[{"text":"Hello?","start":4025.13,"end":4025.63,"sentiment":"neutral","sentiment_score":-0.0003153695724904537}],"sentiment":"neutral","sentiment_score":-0.0003153695724904537,"channel":1,"num_words":1,"start":4025.13,"end":4025.63},{"sentences":[{"text":"invoice.","start":4054.16,"end":4054.5598,"sentiment":"neutral","sentiment_score":-0.013942152261734009},{"text":"$600.","start":4054.5598,"end":4056.18,"sentiment":"neutral","sentiment_score":-0.0094813983887434},{"text":"Invoice.","start":4059.2,"end":4059.7,"sentiment":"neutral","sentiment_score":-0.016472136601805687}],"sentiment":"neutral","sentiment_score":-0.013298562417427698,"channel":0,"num_words":3,"start":4054.16,"end":4059.7},{"sentences":[{"text":"Uh-huh.","start":4080.11,"end":4080.61,"sentiment":"neutral","sentiment_score":-0.019196543842554092}],"sentiment":"neutral","sentiment_score":-0.019196543842554092,"channel":1,"num_words":1,"start":4080.11,"end":4080.61},{"sentences":[{"text":"Update settings.","start":4081.68,"end":4082.5,"sentiment":"neutral","sentiment_score":-0.03654846176505089},{"text":"Don't don't shut down your PC afternoon restart.","start":4087.2,"end":4092.66,"sentiment":"neutral","sentiment_score":-0.11450174264609814},{"text":"So Monday prepare Sunday.","start":4093.185,"end":4098.325,"sentiment":"neutral","sentiment_score":-0.0321152089163661}],"sentiment":"neutral","sentiment_score":-0.0798265500260251,"channel":0,"num_words":14,"start":4081.68,"end":4098.325},{"sentences":[{"text":"CRM.","start":4108.15,"end":4108.65,"sentiment":"neutral","sentiment_score":-0.01875476911664009}],"sentiment":"neutral","sentiment_score":-0.01875476911664009,"channel":1,"num_words":1,"start":4108.15,"end":4108.65},{"sentences":[{"text":"Invoice is $100 six months service plan.","start":4124.6055,"end":4130.145,"sentiment":"neutral","sentiment_score":-0.01642956504864352},{"text":"By email Fortunately, Anna, you're not receiving invoices since 2025.","start":4131.165,"end":4138.6304,"sentiment":"neutral","sentiment_score":-0.17116400860249997},{"text":"Customer disregard billing error voice mail","start":4144.93,"end":4149.6704,"sentiment":"neutral","sentiment_score":-0.19378700852394104}],"sentiment":"neutral","sentiment_score":-0.1299725692395283,"channel":0,"num_words":23,"start":4124.6055,"end":4149.6704},{"sentences":[{"text":"Excitement activate.","start":4304.2603,"end":4305.16,"sentiment":"neutral","sentiment_score":-0.10887229442596436}],"sentiment":"neutral","sentiment_score":-0.10887229442596436,"channel":1,"num_words":2,"start":4304.2603,"end":4305.16},{"sentences":[{"text":"Please complete.","start":4334.3804,"end":4335.2803,"sentiment":"neutral","sentiment_score":-0.06588156148791313},{"text":"Activation on boarding customer sales.","start":4336.7803,"end":4345.04,"sentiment":"neutral","sentiment_score":-0.03639125227928162},{"text":"Upgrade upgrade.","start":4380.755,"end":4381.415,"sentiment":"neutral","sentiment_score":-0.032732823863625526},{"text":"If not, upgrade.","start":4387.0747,"end":4397.63,"sentiment":"neutral","sentiment_score":-0.05843203514814377},{"text":"I was assisted by your tech tech tech guy, Sabina.","start":4433.875,"end":4438.935,"sentiment":"neutral","sentiment_score":0.002377308253198862}],"sentiment":"neutral","sentiment_score":-0.024123093409633093,"channel":0,"num_words":22,"start":4334.3804,"end":4438.935},{"sentences":[{"text":"After hours WhatsApp 3744.","start":4462.655,"end":4468.515,"sentiment":"neutral","sentiment_score":-0.005600780947133899}],"sentiment":"neutral","sentiment_score":-0.005600780947133899,"channel":0,"num_words":4,"start":4462.655,"end":4468.515},{"sentences":[{"text":"Okay.","start":4470.5303,"end":4471.0303,"sentiment":"neutral","sentiment_score":0.1723022162914276}],"sentiment":"neutral","sentiment_score":0.1723022162914276,"channel":1,"num_words":1,"start":4470.5303,"end":4471.0303},{"sentences":[{"text":"Uh-oh.","start":4499.233,"end":4499.633,"sentiment":"neutral","sentiment_score":0.12262846529483797},{"text":"Tomorrow.","start":4499.633,"end":4500.133,"sentiment":"neutral","sentiment_score":0.03929910808801651},{"text":"Bye bye.","start":4500.4326,"end":4501.173,"sentiment":"neutral","sentiment_score":0.04915381968021393}],"sentiment":"neutral","sentiment_score":0.06505880318582058,"channel":0,"num_words":4,"start":4499.233,"end":4501.173}]},"summary":{"result":"success","short":"The customer is experiencing issues with their plan and is speaking with a representative from the company. The representative explains that the issue is only one device and provides information on upgrading to a basic plan. The customer is instructed to provide feedback to the account department and the representative promises to update them. The call ends with the representative updating the customer's information and thanking them for their call."},"intents":{"segments":[{"text":"Request Submit information. Yeah?","start_word":85,"end_word":88,"intents":[{"intent":"Request information","confidence_score":0.10577557}]},{"text":"Request Submit information. Yeah? Submit information.","start_word":85,"end_word":90,"intents":[{"intent":"Submit information","confidence_score":0.6521069}]},{"text":"So you said you said basic plan and and the black to upgrade to Shupa. If effective immediately upgrade Okay.","start_word":128,"end_word":147,"intents":[{"intent":"Update plan","confidence_score":0.14076596}]},{"text":"Oh, next time concern sounds like. Well, verse hey.","start_word":235,"end_word":243,"intents":[{"intent":"End conversation","confidence_score":0.23397659}]},{"text":"So and also with regards, sir, to you to your issue with the Internet connection, So, Anita, as you mentioned, only one device is working with the. I guess. Yes.","start_word":248,"end_word":277,"intents":[{"intent":"Schedule internet connection upgrade","confidence_score":0.012909866}]},{"text":"Have you received any training videos? I received it.","start_word":573,"end_word":581,"intents":[{"intent":"Receive training videos","confidence_score":0.0116363065}]},{"text":"Activation on boarding customer sales. Upgrade upgrade.","start_word":686,"end_word":692,"intents":[{"intent":"Activate upgrade","confidence_score":0.023940785}]}]},"sentiments":{"segments":[{"text":"Oh.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.18661245703697205},{"text":"My apologies, but our accounts department is still on call.","start_word":1,"end_word":10,"sentiment":"negative","sentiment_score":-0.4214547276496887},{"text":"So I I'll just have I mean, I'll just give some information with you.","start_word":11,"end_word":24,"sentiment":"neutral","sentiment_score":-0.12577243149280548},{"text":"So do not Uh-uh.","start_word":25,"end_word":28,"sentiment":"negative","sentiment_score":-0.3808623552322388},{"text":"my plan. Okay? ID. Let me just confirm first. I'll call you back, but this all this information will be submitted to the accounts department. So Uh-uh. So so the issue is only only one device is working, connecting to the yeah.","start_word":29,"end_word":70,"sentiment":"neutral","sentiment_score":-0.1506219506263733},{"text":"Only one. I don't know why what seems to be the problem.","start_word":71,"end_word":82,"sentiment":"negative","sentiment_score":-0.3998136520385742},{"text":"Available Teams. Request Submit information. Yeah? Submit information. upgrade request tech team upgrade kite after hours after hours Okay. Okay. How much is that? Okay. Okay. Okay. How much is that? It's 69 point price. $69.45. Oh, 69 and 45. $69 and 95. Okay. Okay. So you said you said basic plan and and the black to upgrade to Shupa. If effective immediately upgrade Okay. Okay. So same Uh-uh. I'll endorse your request, upgrade to our tech team. Once the request has been completed, Uh-uh. you will get notified. They will reach out to you. Can can you notify amount? I plan has been upgraded. Oh, may number. Six times call. Okay? Mhmm. At least Effective immediately. immediately. Uh-oh. Spot mode. Three missed calls. 250 216. 2 Hold on. 16. Tapos 324. 358. Leave Okay. audio message. Voice mail. Where have you been? Where have you been? We need you here. No. Oh, next time concern sounds like. Well, verse hey. I'm calling you here. So and also with regards, sir, to you to your issue with the Internet connection, So, Anita, as you mentioned, only one device is working with the. I guess. Yes. I don't know why why is that happening, but before Again. No. Upgrade. I'll just collect some information so I can send this over to our Okay. Yes.","start_word":83,"end_word":305,"sentiment":"neutral","sentiment_score":-0.004674222842360024},{"text":"Thank you, Paula. Thank you. Thank you so much.","start_word":306,"end_word":314,"sentiment":"positive","sentiment_score":0.4686553478240967},{"text":"Based on this based on our website, it's three to five. Okay. I want it to to cycle. Okay, Sabiko. And the next plan from your plan is this one. Okay. Make it that then, I'll just, I want it for only two months. Two months. Clarify. Two months July and August. Yes. Also add. Only for July and August. Yeah. Yeah. Yeah. Notes. Notes. How is this name? Three to five cell phone CCTV counted June. Oh, counted June device. Counted June. Because you consider device connected Wi Fi. Anyway upgrade Investigation So Yep Okay. We will process it for her.","start_word":315,"end_word":416,"sentiment":"neutral","sentiment_score":0.030104560777544975},{"text":"Thank you for the update. Much appreciated.","start_word":417,"end_word":423,"sentiment":"positive","sentiment_score":0.5020244717597961},{"text":"Mhmm. No worries, Tom. But can you update me so I can email that or upgrade I'm singing. No worries. I don't think it's no worries. No. Thank you.","start_word":424,"end_word":452,"sentiment":"neutral","sentiment_score":0.04109285771846771},{"text":"Thank you so much.","start_word":453,"end_word":456,"sentiment":"positive","sentiment_score":0.3907566666603088},{"text":"Sorry, Ken. No worries, Dom.","start_word":457,"end_word":461,"sentiment":"neutral","sentiment_score":0.0692511573433876},{"text":"Thank you so much.","start_word":462,"end_word":465,"sentiment":"positive","sentiment_score":0.3653947412967682},{"text":"Bye for now. For thirty eight. Quarter Melissa. Monday. Saturday. Saturday last no. Last time No. Clarify schedule Tuesday to Saturday of Sunday, Monday. two months, three months every Saturday, Sunday since college Oh, depression no. So so that to diagnose diagnosis. Clinically diagnosis. Oh, clinically die oh, okay. I see. Uh-uh. Uh-oh. Uh-uh. Uh-uh. Since after pandemic, normal name online. Oh, yes. It's Abico. Interview. Expire. Pandemic. 02/2021. Pandemic as in Okay. On-site Music music Not yet. Oh, on the password. The password document. To find this angle. Uh-huh. No. No stress. I'll call you now. So calls I'll call you now. I'm waiting. Hi, Paula. Have you received any training videos? I received it. Should I go ahead and take it? I'm on my lunch break at the moment, but I I can take it. I don't have anything else to do right now. I'm just waiting for my lunch break to finish. Actually, Melissa, ma'am, my message lunch or break. Alright. Hi. Make sure now you're seeing it or what Hello? invoice. $600. Invoice. Uh-huh. Update settings. Don't don't shut down your PC afternoon restart. So Monday prepare Sunday. CRM. Invoice is $100 six months service plan. By email Fortunately, Anna, you're not receiving invoices since 2025. Customer disregard billing error voice mail Excitement activate. Please complete. Activation on boarding customer sales. Upgrade upgrade. If not, upgrade. I was assisted by your tech tech tech guy, Sabina. After hours WhatsApp 3744. Okay. Uh-oh. Tomorrow. Bye bye.","start_word":466,"end_word":714,"sentiment":"neutral","sentiment_score":-0.03594028237593701}],"average":{"sentiment":"neutral","sentiment_score":-0.01938943342108116}}}}