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Neil, I hope you still remember the company, because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Alright. So we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Neil, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. Because the last time, sir, you asked me to call you back again after four to five months, and we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. Mhmm. Mhmm. Yep. Yep. Mhmm. Alright. Yeah. When would be the best time can I call you back? You mentioned after three months. By December. December or January. Okay. Mhmm. Yeah. Okay. I'll call you back before Christmas break, sir, on December. Alright. Thank you, Neil. Thank you for answering my call again. Sorry. It's Ronald, sir, from Cloud Solution IT. I think, sir, because the last time, I think, I was able to send you an email. But let me double check the email that we got, sir. You are still in Ipsos, sir. Right? Yep. It's neo dot zoo at yipsis dot com, sir. Alright? Okay. Okay. Okay. Alright. Thank you, neo. Okay. Enjoy your day. 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Good afternoon. Neil, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. Neil, I hope you still remember the company, because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT.\n\nAlright. So we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Neil, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. Because the last time, sir, you asked me to call you back again after four to five months, and we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.\n\nMhmm. Mhmm. Yep. Yep. Mhmm.\n\nAlright. Yeah. When would be the best time can I call you back? You mentioned after three months. By December.\n\nDecember or January. Okay. Mhmm. Yeah. Okay.\n\nI'll call you back before Christmas break, sir, on December. Alright. Thank you, Neil. Thank you for answering my call again. Sorry.\n\nIt's Ronald, sir, from Cloud Solution IT. I think, sir, because the last time, I think, I was able to send you an email. But let me double check the email that we got, sir. You are still in Ipsos, sir. Right?\n\nYep. It's neo dot zoo at yipsis dot com, sir. Alright? Okay. Okay.\n\nOkay. Alright. Thank you, neo. Okay. 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Okay. Thanks. Right. Yep. Yep. I don't think that's possible because this year, we have been very busy. So we got involved with the multiple projects, so including office move. So we don't really have ample looking to the business requirements for cloud service. But, yes, I would like to continue keeping in touch with you guys, but not in the next three months because we have so many in our hands. So don't have extra manpower to to working on that. Yeah. I think three, four months. Yeah. Yeah. Because December yeah. That will be the best time to to planning 2027. Yeah. Alright. Thank thank you. Sorry. What's your name? Do you have my email address? Okay. Yeah. Yeah. Yeah. That's correct. Yeah. That's correct. Alright. Thank you. Bye. Bye. 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Okay. Thanks. Right. Yep.\n\nYep. I don't think that's possible because this year, we have been very busy. So we got involved with the multiple projects, so including office move. So we don't really have ample looking to the business requirements for cloud service. But, yes, I would like to continue keeping in touch with you guys, but not in the next three months because we have so many in our hands.\n\nSo don't have extra manpower to to working on that. Yeah. I think three, four months. Yeah. Yeah.\n\nBecause December yeah. That will be the best time to to planning 2027. Yeah. Alright. Thank thank you.\n\nSorry. What's your name? Do you have my email address? Okay. Yeah.\n\nYeah. Yeah. That's correct. Yeah. That's correct.\n\nAlright. Thank you. Bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.030512532219290733},{"text":"Okay.","start":11.92,"end":12.24,"sentiment":"neutral","sentiment_score":0.25380194187164307},{"text":"Thanks.","start":12.24,"end":12.705,"sentiment":"positive","sentiment_score":0.4783039093017578},{"text":"Right.","start":39.915,"end":40.075,"sentiment":"neutral","sentiment_score":0.08060458302497864},{"text":"Yep.","start":40.075,"end":40.575,"sentiment":"neutral","sentiment_score":0.06840594857931137}],"sentiment":"neutral","sentiment_score":0.18232578299939634,"num_words":5,"start":1.28,"end":40.575},{"sentences":[{"text":"Yep.","start":50.555,"end":51.055,"sentiment":"neutral","sentiment_score":0.12070070207118988},{"text":"I don't think that's possible because this year, we have been very busy.","start":78.845,"end":84.145,"sentiment":"negative","sentiment_score":-0.47901893808291507},{"text":"So we got involved with the multiple 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Good afternoon. Neil, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Okay. Thanks.\n\nChannel 0: Alright. Okay. That's wonderful. Neil, I hope you still remember the company, because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.\n\nName of the company again, it's Cloud Solution IT. Alright.\n\nChannel 1: Right. Yep.\n\nChannel 0: So we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery,\n\nChannel 1: Yep.\n\nChannel 0: SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Neil, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. Because the last time, sir, you asked me to call you back again after four to five months, and we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.\n\nChannel 1: I don't think that's possible because this year, we have been very busy. So we got involved with the multiple\n\nChannel 0: Mhmm.\n\nChannel 1: projects, so\n\nChannel 0: Mhmm.\n\nChannel 1: including office move. So we don't\n\nChannel 0: Yep.\n\nChannel 1: really have ample looking to the business requirements for cloud service. But, yes, I would like to continue keeping in touch with you guys, but not in the next three months because\n\nChannel 0: Yep.\n\nChannel 1: we have so many in our hands. So don't have extra manpower to to working\n\nChannel 0: Mhmm.\n\nChannel 1: on\n\nChannel 0: Alright.\n\nChannel 1: that. Yeah.\n\nChannel 0: Yeah. When would be the best time can I call you back? You mentioned after three months.\n\nChannel 1: I think three, four months. Yeah.\n\nChannel 0: By December. December\n\nChannel 1: Yeah.\n\nChannel 0: or January.\n\nChannel 1: Because\n\nChannel 0: Okay.\n\nChannel 1: December yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: That will be the best time to to planning 2027. Yeah.\n\nChannel 0: Yeah. Okay. I'll call you back before Christmas break, sir, on December.\n\nChannel 1: Alright. Thank thank you.\n\nChannel 0: Alright. Thank you, Neil. Thank you\n\nChannel 1: Sorry.\n\nChannel 0: for\n\nChannel 1: What's\n\nChannel 0: answering\n\nChannel 1: your\n\nChannel 0: my\n\nChannel 1: name?\n\nChannel 0: call again. Sorry. It's Ronald, sir, from Cloud Solution IT.\n\nChannel 1: Do you have my email address?\n\nChannel 0: I think, sir, because the last time, I think, I was able to send you an email. But let me double check the email that we got, sir. You are still in Ipsos, sir. Right?\n\nChannel 1: Okay.\n\nChannel 0: Yep. It's neo dot zoo at\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: yipsis dot com, sir.\n\nChannel 1: Yeah.\n\nChannel 0: Alright?\n\nChannel 1: That's\n\nChannel 0: Okay.\n\nChannel 1: correct. Yeah. That's correct.\n\nChannel 0: Okay.\n\nChannel 1: Alright.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Alright.\n\nChannel 1: Bye.\n\nChannel 0: Thank you, neo. Okay. Enjoy your\n\nChannel 1: Bye.\n\nChannel 0: day. Thank you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.030512532219290733}],"sentiment":"neutral","sentiment_score":0.030512532219290733,"channel":1,"num_words":1,"start":1.28,"end":1.78},{"sentences":[{"text":"Yeah.","start":3.9199998,"end":4.16,"sentiment":"neutral","sentiment_score":0.12946707010269165},{"text":"Good afternoon.","start":4.16,"end":4.8199997,"sentiment":"positive","sentiment_score":0.39644457399845123},{"text":"Neil, it's Ronald from Cloud Solution IT.","start":5.44,"end":9.3,"sentiment":"neutral","sentiment_score":0.26014226036412375},{"text":"How are you doing 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your","start":181.45894,"end":181.93893,"sentiment":"positive","sentiment_score":0.7764657735824585}],"sentiment":"positive","sentiment_score":0.44967351605494815,"channel":0,"num_words":6,"start":180.41895,"end":181.93893},{"sentences":[{"text":"Bye.","start":181.91893,"end":182.41893,"sentiment":"positive","sentiment_score":0.6141408681869507}],"sentiment":"positive","sentiment_score":0.6141408681869507,"channel":1,"num_words":1,"start":181.91893,"end":182.41893},{"sentences":[{"text":"day.","start":181.93893,"end":182.17894,"sentiment":"positive","sentiment_score":0.5382533669471741},{"text":"Thank you.","start":182.17894,"end":182.83894,"sentiment":"positive","sentiment_score":0.7831049561500549}],"sentiment":"positive","sentiment_score":0.7014877597490946,"channel":0,"num_words":3,"start":181.93893,"end":182.83894},{"sentences":[{"text":"Bye.","start":183.11894,"end":183.61894,"sentiment":"neutral","sentiment_score":-0.09268409758806229}],"sentiment":"neutral","sentiment_score":-0.09268409758806229,"channel":1,"num_words":1,"start":183.11894,"end":183.61894}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls the customer, Neil, to introduce their company and offer cloud solutions including managed services and Microsoft's Power BI. Ronald explains that they have been busy with multiple projects and cannot schedule an introductory meeting until after December or January. They agree to schedule the meeting for December or January and exchange pleasantries."},"intents":{"segments":[{"text":"Neil, I hope you still remember the company, because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start_word":22,"end_word":72,"intents":[{"intent":"Inform about company and services","confidence_score":0.0021632458}]},{"text":"Because the last time, sir, you asked me to call you back again after four to five months, and we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.","start_word":149,"end_word":187,"intents":[{"intent":"Request callback","confidence_score":0.0022966617}]},{"text":"When would be the best time can I call you back? You mentioned after three months.","start_word":273,"end_word":288,"intents":[{"intent":"Request callback","confidence_score":0.0026358534}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.07998979836702347},{"text":"Good afternoon.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.3707437515258789},{"text":"Neil, it's Ronald from Cloud Solution IT. How are you doing today? Okay.","start_word":4,"end_word":16,"sentiment":"neutral","sentiment_score":0.2732565402984619},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.4783039093017578},{"text":"Alright.","start_word":18,"end_word":18,"sentiment":"neutral","sentiment_score":0.3271721601486206},{"text":"Okay. That's wonderful.","start_word":19,"end_word":21,"sentiment":"positive","sentiment_score":0.6772910952568054},{"text":"Neil, I hope you still remember the company, because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Alright. Right. Yep. So we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, Yep. SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Neil, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. Because the last time, sir, you asked me to call you back again after four to five months, and we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.","start_word":22,"end_word":187,"sentiment":"neutral","sentiment_score":0.09085102379322052},{"text":"I don't think that's possible because this year, we have been very busy.","start_word":188,"end_word":200,"sentiment":"negative","sentiment_score":-0.46892568469047546},{"text":"So we got involved with the multiple Mhmm. projects, so Mhmm. including office move. So we don't Yep. really have ample looking to the business requirements for cloud service. But, yes, I would like to continue keeping in touch with you guys, but not in the next three months because Yep. we have so many in our hands. So don't have extra manpower to to working Mhmm. on Alright. that. Yeah. Yeah. When would be the best time can I call you back? You mentioned after three months. I think three, four months. Yeah. By December. December Yeah. or January. Because Okay. December yeah. Mhmm. That will be the best time to to planning 2027. Yeah. Yeah. Okay. I'll call you back before Christmas break, sir, on December. Alright.","start_word":201,"end_word":329,"sentiment":"neutral","sentiment_score":-0.04435998354424802},{"text":"Thank thank you.","start_word":330,"end_word":332,"sentiment":"positive","sentiment_score":0.4506829380989074},{"text":"Alright. Thank you, Neil. Thank you Sorry. for What's answering your my name? call again. Sorry. It's Ronald, sir, from Cloud Solution IT. Do you have my email address? I think, sir, because the last time, I think, I was able to send you an email. But let me double check the email that we got, sir. You are still in Ipsos, sir. Right? Okay. Yep. It's neo dot zoo at Yeah. Yeah. yipsis dot com, sir. Yeah. Alright? That's Okay. correct. Yeah. That's correct. Okay. Alright. Okay.","start_word":333,"end_word":420,"sentiment":"neutral","sentiment_score":0.04863695055246353},{"text":"Thank you.","start_word":421,"end_word":422,"sentiment":"positive","sentiment_score":0.3571224808692932},{"text":"Alright. Bye. Thank you, neo. Okay.","start_word":423,"end_word":428,"sentiment":"neutral","sentiment_score":0.2653273940086365},{"text":"Enjoy your Bye. day. Thank you. Bye.","start_word":429,"end_word":435,"sentiment":"positive","sentiment_score":0.6248700022697449}],"average":{"sentiment":"neutral","sentiment_score":0.05907115790680165}}}}