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So your address is Unit 41 Woolley Street, 32612. Is that correct? Yeah. But upon checking on our portal, there's 2 Unit 04, which is Unit C 04 or Unit G 04. Okay. So it's Unit G 041 Bully Street. Yeah. Okay then. We're in progress now in activating the service, and we'll update you once successful. Okay. You have a you have a a router right now? Yeah. But upon checking here, the order you purchased included a free router. So or you want us to check that router first? Mhmm. For the router, it usually takes three to five business days to arrive. But since upon checking here, you you purchased express postage, so the router will take one to three business days in this case. Mhmm. So probably next you'll the router will arrive next week. You'll receive the router next week. We can try to connect with the router, but you have to configure it first for it to establish a connection. So if you want, yeah, we can check that one if it's compatible. I can send you, like, an email instruction on how to connect it if ever. But mhmm. Yeah. But if your route your current router is not working, you just you need to wait for the new one instead. Mhmm. Yeah. Your you have a your first month is free of service. So the upfront payment that you just settled today, it will credit your first bill, which is hang on. Let me check. So your first month coverage is June 19 up to July 19, and your free month is yeah. That is your sorry. That is the free month. Then your front payment is July 20 up until August 20. So you'll be receiving your first invoice on August 21. Mhmm. Yeah. It's a Fiverr boost to 500 over 500. Mhmm. Okay. Thank you. 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Good morning. This is Maureen from Erto tech support. Am I speaking with Laura? Yes.\n\nHello. Just wanted we're just calling to confirm your address. So your address is Unit 41 Woolley Street, 32612. Is that correct? Yeah.\n\nBut upon checking on our portal, there's 2 Unit 04, which is Unit C 04 or Unit G 04. Okay. So it's Unit G 041 Bully Street. Yeah. Okay then.\n\nWe're in progress now in activating the service, and we'll update you once successful. Okay. You have a you have a a router right now? Yeah. But upon checking here, the order you purchased included a free router.\n\nSo or you want us to check that router first? Mhmm. For the router, it usually takes three to five business days to arrive. But since upon checking here, you you purchased express postage, so the router will take one to three business days in this case. Mhmm.\n\nSo probably next you'll the router will arrive next week. You'll receive the router next week. We can try to connect with the router, but you have to configure it first for it to establish a connection. So if you want, yeah, we can check that one if it's compatible. I can send you, like, an email instruction on how to connect it if ever.\n\nBut mhmm. Yeah. But if your route your current router is not working, you just you need to wait for the new one instead. Mhmm. Yeah.\n\nYour you have a your first month is free of service. So the upfront payment that you just settled today, it will credit your first bill, which is hang on. Let me check. So your first month coverage is June 19 up to July 19, and your free month is yeah. That is your sorry.\n\nThat is the free month. Then your front payment is July 20 up until August 20. So you'll be receiving your first invoice on August 21. Mhmm. Yeah.\n\nIt's a Fiverr boost to 500 over 500. Mhmm. Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.0898643434047699},{"text":"Good morning.","start":1.76,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.30387991666793823},{"text":"This is Maureen from Erto tech support.","start":2.3999999,"end":4.74,"sentiment":"neutral","sentiment_score":0.1707692997796195},{"text":"Am I speaking with Laura?","start":5.6,"end":7.22,"sentiment":"neutral","sentiment_score":0.09894790798425675},{"text":"Yes.","start":11.12,"end":11.44,"sentiment":"neutral","sentiment_score":0.04537317901849747}],"sentiment":"neutral","sentiment_score":0.15207012463361025,"num_words":16,"start":1.12,"end":11.44},{"sentences":[{"text":"Hello.","start":11.44,"end":11.94,"sentiment":"neutral","sentiment_score":0.031069599092006683},{"text":"Just wanted we're just calling to confirm your 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You are. Hello? Correct. Yes. So that's G 04. Very correct. Yes. Oh, perfect. And in terms of router, does the the current router that I have work for the time being online? Yeah. Yes. I do. No. No. It's okay. So it's free anyway. So I am happy to use that. I don't think my the router that I have is it can go with router. But because how long does it take for me to receive the router? One, two, three. Yeah. Easy. Not a problem. Easy. So it's mhmm. Okay. No problem. And in the meantime, sir, you'll you'll connect my service today. With the current router that I have, I can still use the Internet. Right? Yes. If it's on yeah. If you don't mind, that would be good. Easy. No problem. Also, in my plans, just wanna double check. I did receive, like, I think, monthly Internet as a trial or something. Right? Okay. Okay. No problem. Thank you. And the speed is 500 upload and 500 download. Right? You see. No problem. Thank you very much. I appreciate your help. Thank you. Bye. 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you.","start":241.33493,"end":241.97493,"sentiment":"neutral","sentiment_score":0.30724528431892395}],"sentiment":"positive","sentiment_score":0.428276994398662,"num_words":14,"start":234.93494,"end":241.97493},{"sentences":[{"text":"Bye.","start":241.97493,"end":242.37494,"sentiment":"neutral","sentiment_score":0.11219936609268188},{"text":"Bye.","start":242.37494,"end":242.87494,"sentiment":"neutral","sentiment_score":-0.0755997970700264}],"sentiment":"neutral","sentiment_score":0.018299784511327744,"num_words":2,"start":241.97493,"end":242.87494}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erto tech support. Am I speaking with Laura?\n\nChannel 1: Yes. You are. Hello?\n\nChannel 0: Yes. Hello. Just wanted we're just calling to confirm your address. So your address is Unit 41 Woolley Street, 32612. Is that correct?\n\nChannel 1: Correct. Yes.\n\nChannel 0: Yeah. But upon checking on our portal, there's 2 Unit 04, which is Unit C 04 or Unit G 04.\n\nChannel 1: So that's G 04.\n\nChannel 0: Okay. So it's Unit G 041 Bully Street.\n\nChannel 1: Very correct. Yes.\n\nChannel 0: Yeah. Okay then. We're in progress now in activating the service, and we'll update you once successful.\n\nChannel 1: Oh, perfect. And in terms of\n\nChannel 0: Okay.\n\nChannel 1: router, does the the current router that I have work for the time being online?\n\nChannel 0: You have a you have a a router right now?\n\nChannel 1: Yeah. Yes. I do.\n\nChannel 0: Yeah. But upon checking here, the order you purchased included a free router. So or you want us to check that router first?\n\nChannel 1: No. No. It's okay. So it's free anyway. So I am happy to use that.\n\nI don't think my the router that I have is it can go with router. But\n\nChannel 0: Mhmm.\n\nChannel 1: because how long does it take for me to receive the router?\n\nChannel 0: For the router, it usually takes three to five business days to arrive. But since upon checking here, you you purchased express postage, so the router will take one to three business days in this case.\n\nChannel 1: One, two, three. Yeah. Easy.\n\nChannel 0: Mhmm.\n\nChannel 1: Not a problem. Easy.\n\nChannel 0: So\n\nChannel 1: So it's\n\nChannel 0: probably next you'll the router will arrive next week. You'll receive the router next\n\nChannel 1: mhmm. Okay. No problem. And in the meantime, sir, you'll you'll connect my service today. With the current router that I have, I can still use the Internet.\n\nRight?\n\nChannel 0: week. We can try to connect with the router, but you have to configure it first for it to establish a connection. So if you want, yeah, we can check that one if it's compatible. I\n\nChannel 1: Yes.\n\nChannel 0: can send you, like, an email instruction on how\n\nChannel 1: If it's on\n\nChannel 0: to connect it if\n\nChannel 1: yeah.\n\nChannel 0: ever.\n\nChannel 1: If\n\nChannel 0: But\n\nChannel 1: you don't mind, that would be good.\n\nChannel 0: mhmm. Yeah. But if your route your current router is not working, you just you need to wait for the new one instead.\n\nChannel 1: Easy. No problem. Also, in my\n\nChannel 0: Mhmm.\n\nChannel 1: plans, just wanna double check. I did receive, like, I think, monthly Internet as a trial or something. Right?\n\nChannel 0: Yeah. Your you have a your first month is free of service. So the upfront payment that you just settled today, it will credit your first bill, which\n\nChannel 1: Okay.\n\nChannel 0: is hang on. Let me check. So your first month coverage is June 19 up to July 19, and your free month is yeah. That is your sorry. That is the free month.\n\nThen your front payment is July 20 up until August 20. So you'll be receiving your first invoice on August 21.\n\nChannel 1: Okay. No problem. Thank you. And the speed is 500 upload and 500 download. Right?\n\nChannel 0: Mhmm. Yeah. It's a Fiverr boost to 500 over 500.\n\nChannel 1: You see. No problem. Thank you very much. I appreciate your help.\n\nChannel 0: Mhmm. Okay. Thank you. Bye for\n\nChannel 1: Thank\n\nChannel 0: now.\n\nChannel 1: you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.0898643434047699},{"text":"Good morning.","start":1.76,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.30387991666793823},{"text":"This is Maureen from Erto tech support.","start":2.3999999,"end":4.74,"sentiment":"neutral","sentiment_score":0.1707692997796195},{"text":"Am I speaking with Laura?","start":5.6,"end":7.22,"sentiment":"neutral","sentiment_score":0.09894790798425675}],"sentiment":"neutral","sentiment_score":0.15918325434128444,"channel":0,"num_words":15,"start":1.12,"end":7.22},{"sentences":[{"text":"Yes.","start":8.72,"end":9.12,"sentiment":"neutral","sentiment_score":0.08000832051038742},{"text":"You 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representative from Erto tech support calls a customer named Laura to confirm her address and activating her service. The representative asks about the router and offers to check if it is compatible, but Laura explains that she already has a free router. The representative confirms that Laura's first month's coverage is June 19 to July 19, and her free month is July 20 to August 20, with a credit for her first bill."},"intents":{"segments":[{"text":"Just wanted we're just calling to confirm your address. So your address is Unit 41 Woolley Street, 32612. Is that correct?","start_word":21,"end_word":41,"intents":[{"intent":"Confirm address","confidence_score":0.90317845}]},{"text":"We're in progress now in activating the service, and we'll update you once successful. Oh, perfect.","start_word":82,"end_word":97,"intents":[{"intent":"Update router status","confidence_score":0.16966759}]},{"text":"router, does the the current router that I have work for the time being online?","start_word":103,"end_word":117,"intents":[{"intent":"Check router status","confidence_score":0.09837913}]},{"text":"For the router, it usually takes three to five business days to arrive. But since upon checking here, you you purchased express postage, so the router will take one to three business days in this case. One, two, three. Yeah. Easy. Mhmm. Not a problem. Easy. So So it's probably next you'll the router will arrive next week. You'll receive the router next mhmm. Okay.","start_word":199,"end_word":263,"intents":[{"intent":"Confirm delivery time","confidence_score":0.1307212}]},{"text":"With the current router that I have, I can still use the Internet. Right? week. We can try to connect with the router, but you have to configure it first for it to establish a connection. So if you want, yeah, we can check that one if it's compatible. I Yes.","start_word":277,"end_word":327,"intents":[{"intent":"Connect router with router","confidence_score":0.07940367}]},{"text":"can send you, like, an email instruction on how If it's on to connect it if yeah. ever.","start_word":328,"end_word":345,"intents":[{"intent":"Send instruction","confidence_score":0.08820483},{"intent":"Get instruction","confidence_score":0.0004085534}]},{"text":"I did receive, like, I think, monthly Internet as a trial or something. Right? Yeah.","start_word":390,"end_word":404,"intents":[{"intent":"Receive trial","confidence_score":0.03498942}]},{"text":"So your first month coverage is June 19 up to July 19, and your free month is yeah. That is your sorry. That is the free month. Then your front payment is July 20 up until August 20. So you'll be receiving your first invoice on August 21. Okay.","start_word":439,"end_word":487,"intents":[{"intent":"Check coverage","confidence_score":0.3201766}]},{"text":"And the speed is 500 upload and 500 download. Right? Mhmm. Yeah.","start_word":492,"end_word":503,"intents":[{"intent":"Check speed","confidence_score":0.05938024}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Erto tech support. Am I speaking with Laura? Yes. You are. Hello? Yes. Hello. Just wanted we're just calling to confirm your address. So your address is Unit 41 Woolley Street, 32612. Is that correct? Correct. Yes. Yeah. But upon checking on our portal, there's 2 Unit 04, which is Unit C 04 or Unit G 04. So that's G 04. Okay. So it's Unit G 041 Bully Street. Very correct. Yes. Yeah. Okay then. We're in progress now in activating the service, and we'll update you once successful.","start_word":0,"end_word":95,"sentiment":"neutral","sentiment_score":0.08306854963302612},{"text":"Oh, perfect.","start_word":96,"end_word":97,"sentiment":"positive","sentiment_score":0.40447843074798584},{"text":"And in terms of Okay. router, does the the current router that I have work for the time being online? You have a you have a a router right now? Yeah. Yes. I do. Yeah. But upon checking here, the order you purchased included a free router. So or you want us to check that router first? No. No. It's okay. So it's free anyway.","start_word":98,"end_word":162,"sentiment":"neutral","sentiment_score":0.04314909130334854},{"text":"So I am happy to use that.","start_word":163,"end_word":169,"sentiment":"positive","sentiment_score":0.5009284019470215},{"text":"I don't think my the router that I have is it can go with router. But Mhmm. because how long does it take for me to receive the router? For the router, it usually takes three to five business days to arrive. But since upon checking here, you you purchased express postage, so the router will take one to three business days in this case. One, two, three. Yeah. Easy. Mhmm. Not a problem. Easy. So So it's probably next you'll the router will arrive next week. You'll receive the router next mhmm. Okay. No problem. And in the meantime, sir, you'll you'll connect my service today. With the current router that I have, I can still use the Internet. Right? week. We can try to connect with the router, but you have to configure it first for it to establish a connection. So if you want, yeah, we can check that one if it's compatible. I Yes. can send you, like, an email instruction on how If it's on to connect it if yeah. ever. If But you don't mind, that would be good. mhmm. Yeah. But if your route your current router is not working, you just you need to wait for the new one instead. Easy. No problem. Also, in my Mhmm. plans, just wanna double check. I did receive, like, I think, monthly Internet as a trial or something. Right? Yeah. Your you have a your first month is free of service. So the upfront payment that you just settled today, it will credit your first bill, which Okay. is hang on. Let me check. So your first month coverage is June 19 up to July 19, and your free month is yeah. That is your sorry. That is the free month. Then your front payment is July 20 up until August 20. So you'll be receiving your first invoice on August 21. Okay. No problem.","start_word":170,"end_word":489,"sentiment":"neutral","sentiment_score":0.06862935890094377},{"text":"Thank you.","start_word":490,"end_word":491,"sentiment":"positive","sentiment_score":0.3664780557155609},{"text":"And the speed is 500 upload and 500 download. Right? Mhmm. Yeah. It's a Fiverr boost to 500 over 500. You see.","start_word":492,"end_word":513,"sentiment":"neutral","sentiment_score":0.1687207967042923},{"text":"No problem. Thank you very much. I appreciate your help.","start_word":514,"end_word":523,"sentiment":"positive","sentiment_score":0.5127921104431152},{"text":"Mhmm. Okay. Thank you. Bye for Thank now. you. Bye. Bye.","start_word":524,"end_word":534,"sentiment":"neutral","sentiment_score":0.2400639490647749}],"average":{"sentiment":"neutral","sentiment_score":0.0928815357871898}}}}