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Thank you.","confidence":0.9802246,"words":[{"word":"hello","start":10.96,"end":11.46,"confidence":0.9255371,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.11348175257444382},{"word":"i","start":15.175,"end":15.335,"confidence":0.75146484,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4377117156982422},{"word":"am","start":15.335,"end":15.655001,"confidence":0.9970703,"punctuated_word":"am","sentiment":"positive","sentiment_score":0.4382607340812683},{"word":"good","start":15.655001,"end":16.135,"confidence":0.9946289,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4263859987258911},{"word":"okay","start":16.135,"end":16.455,"confidence":0.6907959,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08781837671995163},{"word":"i","start":16.455,"end":16.535,"confidence":0.97509766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0005202032625675201},{"word":"need","start":16.535,"end":16.855,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.011363465338945389},{"word":"help","start":16.855,"end":17.175,"confidence":0.9951172,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.0019667502492666245},{"word":"regarding","start":17.175,"end":17.675,"confidence":0.9980469,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.004681723192334175},{"word":"one","start":17.735,"end":18.235,"confidence":0.49853516,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.006526123732328415},{"word":"number","start":18.375,"end":18.855,"confidence":0.6826172,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.005887560546398163},{"word":"i","start":18.855,"end":18.935,"confidence":0.9428711,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.025623595342040065},{"word":"have","start":18.935,"end":19.175,"confidence":0.9951172,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0068846289068460464},{"word":"refreshed","start":19.175,"end":19.675,"confidence":0.77441406,"punctuated_word":"refreshed.","sentiment":"neutral","sentiment_score":0.002246142365038395},{"word":"yep","start":25.415,"end":25.915,"confidence":0.98999023,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.007748170755803585},{"word":"oh","start":50.245,"end":50.565,"confidence":0.6760254,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.02507244236767292},{"word":"okay","start":50.565,"end":50.965,"confidence":0.9880371,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.02676369808614254},{"word":"you","start":50.965,"end":51.125,"confidence":0.94189453,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.059208352118730545},{"word":"got","start":51.125,"end":51.445,"confidence":0.9536133,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.04968143627047539},{"word":"their","start":51.445,"end":51.685,"confidence":0.74365234,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.05087432637810707},{"word":"number","start":51.685,"end":52.165,"confidence":0.9970703,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.05069470405578613},{"word":"or","start":52.165,"end":52.325,"confidence":0.90283203,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05449066311120987},{"word":"no","start":52.325,"end":52.825,"confidence":0.9802246,"punctuated_word":"no?","sentiment":"neutral","sentiment_score":-0.0712762326002121},{"word":"all","start":58.578938,"end":58.818935,"confidence":0.98535156,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.11320918053388596},{"word":"good","start":58.818935,"end":59.318935,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.1372666358947754},{"word":"thank","start":59.61894,"end":59.93894,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2788688540458679},{"word":"you","start":59.93894,"end":60.43894,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.312313973903656}],"paragraphs":{"transcript":"\nHello? I am good. Okay. I need help regarding one number I have refreshed. Yep.\n\nOh, okay. You got their number or no? All good. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":10.96,"end":11.46,"sentiment":"neutral","sentiment_score":0.11348175257444382},{"text":"I am good.","start":15.175,"end":16.135,"sentiment":"positive","sentiment_score":0.43411948283513385},{"text":"Okay.","start":16.135,"end":16.455,"sentiment":"neutral","sentiment_score":0.08781837671995163},{"text":"I need help regarding one number I have refreshed.","start":16.455,"end":19.675,"sentiment":"neutral","sentiment_score":-0.0011527073673076103},{"text":"Yep.","start":25.415,"end":25.915,"sentiment":"neutral","sentiment_score":-0.007748170755803585}],"sentiment":"neutral","sentiment_score":0.09903573604921499,"num_words":15,"start":10.96,"end":25.915},{"sentences":[{"text":"Oh, okay.","start":50.245,"end":50.965,"sentiment":"neutral","sentiment_score":-0.02591807022690773},{"text":"You got their number or no?","start":50.965,"end":52.825,"sentiment":"neutral","sentiment_score":-0.05603761908908685},{"text":"All good.","start":58.578938,"end":59.318935,"sentiment":"neutral","sentiment_score":0.12523790821433067},{"text":"Thank you.","start":59.61894,"end":60.43894,"sentiment":"neutral","sentiment_score":0.29559141397476196}],"sentiment":"neutral","sentiment_score":0.03779973244915406,"num_words":12,"start":50.245,"end":60.43894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thanks for calling Airtel accounts. How may I help you today? Hi. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hello?\n\nChannel 0: Hi. How are you?\n\nChannel 1: I am good. Okay. I need help regarding one number I have refreshed.\n\nChannel 0: Oh, are you pertaining to your Indian phone number?\n\nChannel 1: Yep.\n\nChannel 0: Oh, I'm sorry. You have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services within Australia and also a mobile plan services. We don't support any other phone number asides with Australian phone number.\n\nSo about your Indian phone number, you have to contact your local network, which is Airtel India.\n\nChannel 1: Oh, okay. You got their number or no?\n\nChannel 0: No. We don't have their number because we're not affiliated.\n\nChannel 1: All good. Thank\n\nChannel 0: Yeah.\n\nChannel 1: you.\n\nChannel 0: Thank you. Have a good one.","paragraphs":[{"sentences":[{"text":"Thanks for calling Airtel accounts.","start":0.16,"end":1.76,"sentiment":"positive","sentiment_score":0.554992163181305},{"text":"How may I help you today?","start":1.76,"end":2.98,"sentiment":"positive","sentiment_score":0.48510197798411053},{"text":"Hi.","start":6.3199997,"end":6.72,"sentiment":"neutral","sentiment_score":0.18528424203395844},{"text":"This is Airtel accounts.","start":6.72,"end":8.26,"sentiment":"neutral","sentiment_score":0.19087578356266022},{"text":"How may I help you today?","start":8.48,"end":9.78,"sentiment":"neutral","sentiment_score":0.21301295856634775}],"sentiment":"positive","sentiment_score":0.3596562641588124,"channel":0,"num_words":22,"start":0.16,"end":9.78},{"sentences":[{"text":"Hello?","start":10.96,"end":11.46,"sentiment":"neutral","sentiment_score":0.11348175257444382}],"sentiment":"neutral","sentiment_score":0.11348175257444382,"channel":1,"num_words":1,"start":10.96,"end":11.46},{"sentences":[{"text":"Hi.","start":13.44,"end":13.759999,"sentiment":"neutral","sentiment_score":0.15961028635501862},{"text":"How are you?","start":13.759999,"end":14.58,"sentiment":"neutral","sentiment_score":0.18008841574192047}],"sentiment":"neutral","sentiment_score":0.174968883395195,"channel":0,"num_words":4,"start":13.44,"end":14.58},{"sentences":[{"text":"I am 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services.","start":31.449999,"end":38.19,"sentiment":"neutral","sentiment_score":-0.04213630862068385},{"text":"We don't support any other phone number asides with Australian phone number.","start":38.25,"end":42.43,"sentiment":"neutral","sentiment_score":-0.20737898598114649}],"sentiment":"neutral","sentiment_score":-0.13512485079644693,"channel":0,"num_words":42,"start":26.81,"end":42.43},{"sentences":[{"text":"So about your Indian phone number, you have to contact your local network, which is Airtel India.","start":42.785004,"end":48.485,"sentiment":"neutral","sentiment_score":-0.07830091587760869}],"sentiment":"neutral","sentiment_score":-0.07830091587760869,"channel":0,"num_words":17,"start":42.785004,"end":48.485},{"sentences":[{"text":"Oh, okay.","start":50.245,"end":50.965,"sentiment":"neutral","sentiment_score":-0.02591807022690773},{"text":"You got their number or 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good.","start":58.578938,"end":59.318935,"sentiment":"neutral","sentiment_score":0.12523790821433067},{"text":"Thank","start":59.61894,"end":59.93894,"sentiment":"neutral","sentiment_score":0.2788688540458679}],"sentiment":"neutral","sentiment_score":0.17644822349150976,"channel":1,"num_words":3,"start":58.578938,"end":59.93894},{"sentences":[{"text":"Yeah.","start":59.74894,"end":60.148937,"sentiment":"neutral","sentiment_score":0.24452604353427887}],"sentiment":"neutral","sentiment_score":0.24452604353427887,"channel":0,"num_words":1,"start":59.74894,"end":60.148937},{"sentences":[{"text":"you.","start":59.93894,"end":60.43894,"sentiment":"neutral","sentiment_score":0.312313973903656}],"sentiment":"neutral","sentiment_score":0.312313973903656,"channel":1,"num_words":1,"start":59.93894,"end":60.43894},{"sentences":[{"text":"Thank you.","start":60.148937,"end":60.86894,"sentiment":"positive","sentiment_score":0.5604220628738403},{"text":"Have a good one.","start":60.86894,"end":61.92894,"sentiment":"positive","sentiment_score":0.46953030675649643}],"sentiment":"positive","sentiment_score":0.4998275587956111,"channel":0,"num_words":6,"start":60.148937,"end":61.92894}]},"summary":{"result":"success","short":"The customer called Airtel accounts and spoke to an agent about refreshing their Indian phone number. The agent informed them that Airtel only provides Internet services in Australia and mobile plan services, not their Indian phone number. The agent directed the customer to contact Airtel' local network for assistance with their Indian phone number."},"intents":{"segments":[{"text":"Thanks for calling Airtel accounts. How may I help you today? Hi. This is Airtel accounts. How may I help you today? Hello?","start_word":1,"end_word":23,"intents":[{"intent":"Help","confidence_score":0.05747592}]},{"text":"I need help regarding one number I have refreshed.","start_word":31,"end_word":39,"intents":[{"intent":"Refresh phone number","confidence_score":0.033243295}]},{"text":"Oh, are you pertaining to your Indian phone number?","start_word":40,"end_word":48,"intents":[{"intent":"Contact indian phone number","confidence_score":0.13679506}]},{"text":"What we do is to provide Internet services within Australia and also a mobile plan services. We don't support any other phone number asides with Australian phone number. So about your Indian phone number, you have to contact your local network, which is Airtel India. Oh, okay.","start_word":64,"end_word":110,"intents":[{"intent":"Provide internet services","confidence_score":0.57673657}]},{"text":"So about your Indian phone number, you have to contact your local network, which is Airtel India. Oh, okay.","start_word":92,"end_word":110,"intents":[{"intent":"Contact local network","confidence_score":0.12948601}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.5166257619857788},{"text":"Hi. This is Airtel accounts. How may I help you today? Hello? Hi. How are you?","start_word":11,"end_word":26,"sentiment":"neutral","sentiment_score":0.1864246129989624},{"text":"I am good.","start_word":27,"end_word":29,"sentiment":"positive","sentiment_score":0.4321861267089844},{"text":"Okay. I need help regarding one number I have refreshed. Oh, are you pertaining to your Indian phone number? Yep. Oh, I'm sorry. You have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services within Australia and also a mobile plan services. We don't support any other phone number asides with Australian phone number. So about your Indian phone number, you have to contact your local network, which is Airtel India. Oh, okay. You got their number or no? No. We don't have their number because we're not affiliated. All good. Thank Yeah. you.","start_word":30,"end_word":131,"sentiment":"neutral","sentiment_score":-0.07844917476177216},{"text":"Thank you. Have a good one.","start_word":132,"end_word":137,"sentiment":"positive","sentiment_score":0.5245484113693237}],"average":{"sentiment":"neutral","sentiment_score":0.037385029767556165}}}}