{"metadata":{"transaction_key":"deprecated","request_id":"01a00d98-36a7-7c93-b33d-62ada70c9fe1","sha256":"cd276c5e2d10e4810b3899a2fe6d7d52185d3037dfb1fae19080826a82c7cf77","created":"2026-08-17T02:41:15.499Z","duration":28.439938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":40},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"No one is available to answer your call at this time. Please leave a message after the tone. When you've finished recording, you may hang up, or press 1 for more options.","confidence":1.0,"words":[{"word":"no","start":1.52,"end":1.76,"confidence":0.99902344,"punctuated_word":"No","sentiment":"negative","sentiment_score":-0.7991664409637451},{"word":"one","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.8132337331771851},{"word":"is","start":1.92,"end":2.08,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8280446529388428},{"word":"available","start":2.08,"end":2.56,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.8288189768791199},{"word":"to","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.849819004535675},{"word":"answer","start":2.72,"end":3.04,"confidence":1.0,"punctuated_word":"answer","sentiment":"negative","sentiment_score":-0.8284973502159119},{"word":"your","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8648214340209961},{"word":"call","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8358041644096375},{"word":"at","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.8275319337844849},{"word":"this","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.8381618857383728},{"word":"time","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"time.","sentiment":"negative","sentiment_score":-0.7805196046829224},{"word":"please","start":4.56,"end":4.96,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4635666608810425},{"word":"leave","start":4.96,"end":5.2,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.4117811918258667},{"word":"a","start":5.2,"end":5.2799997,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4290655255317688},{"word":"message","start":5.2799997,"end":5.7799997,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.4173409044742584},{"word":"after","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.2798568606376648},{"word":"the","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3685348331928253},{"word":"tone","start":6.3999996,"end":6.8999996,"confidence":1.0,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.4005028307437897},{"word":"when","start":7.52,"end":7.68,"confidence":0.9873047,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.1224626749753952},{"word":"you've","start":7.68,"end":7.9199996,"confidence":0.91186523,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.148492693901062},{"word":"finished","start":7.9199996,"end":8.32,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.15559224784374237},{"word":"recording","start":8.32,"end":8.8,"confidence":0.9980469,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.14542879164218905},{"word":"you","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15401120483875275},{"word":"may","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.1591813564300537},{"word":"hang","start":9.2,"end":9.44,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.17098060250282288},{"word":"up","start":9.44,"end":9.76,"confidence":0.80200195,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.10915959626436234},{"word":"or","start":9.76,"end":10.0,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.12344828248023988},{"word":"press","start":10.0,"end":10.32,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.13152191042900083},{"word":"1","start":10.32,"end":10.639999,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.08222310245037079},{"word":"for","start":10.639999,"end":10.8,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07749471068382263},{"word":"more","start":10.8,"end":11.04,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.10453049838542938},{"word":"options","start":11.04,"end":11.54,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.10049351304769516}],"paragraphs":{"transcript":"\nNo one is available to answer your call at this time. Please leave a message after the tone. When you've finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"No one is available to answer your call at this time.","start":1.52,"end":4.42,"sentiment":"negative","sentiment_score":-0.8267653801224448},{"text":"Please leave a message after the tone.","start":4.56,"end":6.8999996,"sentiment":"negative","sentiment_score":-0.39580697246960234},{"text":"When you've finished recording, you may hang up, or press 1 for more options.","start":7.52,"end":11.54,"sentiment":"neutral","sentiment_score":-0.12750151327678136}],"sentiment":"negative","sentiment_score":-0.42656528670340776,"num_words":32,"start":1.52,"end":11.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: No one is available to answer your call at this time. Please leave a message after the tone. When you've finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"No one is available to answer your call at this time.","start":1.52,"end":4.42,"sentiment":"negative","sentiment_score":-0.8267653801224448},{"text":"Please leave a message after the tone.","start":4.56,"end":6.8999996,"sentiment":"negative","sentiment_score":-0.39580697246960234},{"text":"When you've finished recording, you may hang up, or press 1 for more options.","start":7.52,"end":11.54,"sentiment":"neutral","sentiment_score":-0.12750151327678136}],"sentiment":"negative","sentiment_score":-0.42656528670340776,"channel":1,"num_words":32,"start":1.52,"end":11.54}]},"summary":{"result":"success","short":"No one is available to answer your call at this time. Please leave a message after the tone. When you've finished recording, you may hang up, or press 1 for more options."},"intents":{"segments":[{"text":"When you've finished recording, you may hang up, or press 1 for more options.","start_word":18,"end_word":31,"intents":[{"intent":"Leave message","confidence_score":0.7145299}]}]},"sentiments":{"segments":[{"text":"No one is available to answer your call at this time. Please leave a message after the tone.","start_word":0,"end_word":17,"sentiment":"negative","sentiment_score":-0.6416741013526917},{"text":"When you've finished recording, you may hang up, or press 1 for more options.","start_word":18,"end_word":31,"sentiment":"neutral","sentiment_score":-0.13306939601898193}],"average":{"sentiment":"negative","sentiment_score":-0.4000868797302246}}}}