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you for calling Catholic Care Diocese of Broken Bay. We will be with you shortly. Welcome to Catholic Care. Margaret speaking. He actually no longer works here.\n\nAnd I what was it regarding? Okay. So we look after that all in house and it's, yeah, it's all sorted. So if you'd like to send us an email with information, I can send it through to the team, but we look through all of that, look after that all in house. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Catholic Care Diocese of Broken Bay.","start":4.24,"end":7.46,"sentiment":"positive","sentiment_score":0.5427722930908203},{"text":"We will be with you shortly.","start":7.6,"end":9.059999,"sentiment":"positive","sentiment_score":0.4492577662070592},{"text":"Welcome to Catholic Care.","start":19.885,"end":21.244999,"sentiment":"positive","sentiment_score":0.33665287494659424},{"text":"Margaret speaking.","start":21.244999,"end":22.305,"sentiment":"neutral","sentiment_score":0.19526953250169754},{"text":"He actually no longer works here.","start":27.485,"end":29.43,"sentiment":"neutral","sentiment_score":-0.22328695406516394}],"sentiment":"neutral","sentiment_score":0.30431065601961954,"num_words":28,"start":4.24,"end":29.43},{"sentences":[{"text":"And I what was it regarding?","start":29.67,"end":43.37,"sentiment":"neutral","sentiment_score":-0.04557879765828451},{"text":"Okay.","start":52.345,"end":52.665,"sentiment":"neutral","sentiment_score":0.08992213010787964},{"text":"So we look after that all in house and it's, yeah, it's all sorted.","start":52.665,"end":60.170002,"sentiment":"neutral","sentiment_score":0.1714840190751212},{"text":"So if you'd like to send us an email with information, I can send it through to the team, but we look through all of that, look after that all in house.","start":60.31,"end":71.72094,"sentiment":"neutral","sentiment_score":0.07794012618251145},{"text":"Thank you.","start":77.24094,"end":78.04094,"sentiment":"positive","sentiment_score":0.49452702701091766}],"sentiment":"neutral","sentiment_score":0.1036429764194922,"num_words":55,"start":29.67,"end":78.04094},{"sentences":[{"text":"Bye bye.","start":78.04094,"end":78.78094,"sentiment":"neutral","sentiment_score":0.24100056290626526}],"sentiment":"neutral","sentiment_score":0.24100056290626526,"num_words":2,"start":78.04094,"end":78.78094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Catholic Care Diocese of Broken Bay. We will be with you shortly. Welcome to Catholic Care. Margaret speaking.\n\nChannel 0: Good morning. I'm looking for David Oxley.\n\nChannel 1: He actually no longer works here. And I\n\nChannel 0: Oh, mhmm. I see. Any replacement of him or, like, IT manager available to speak with?\n\nChannel 1: what was it regarding?\n\nChannel 0: We just want to present cybersecurity for the person in charge here.\n\nChannel 1: Okay. So we look after that all in house and it's, yeah, it's all sorted. So if you'd like to send us an email with information, I can send it through to the team, but we look through all of that, look after that all in house.\n\nChannel 0: I see. Okay then. Thank you.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Catholic Care Diocese of Broken Bay.","start":4.24,"end":7.46,"sentiment":"positive","sentiment_score":0.5427722930908203},{"text":"We will be with you shortly.","start":7.6,"end":9.059999,"sentiment":"positive","sentiment_score":0.4492577662070592},{"text":"Welcome to Catholic Care.","start":19.885,"end":21.244999,"sentiment":"positive","sentiment_score":0.33665287494659424},{"text":"Margaret speaking.","start":21.244999,"end":22.305,"sentiment":"neutral","sentiment_score":0.19526953250169754}],"sentiment":"positive","sentiment_score":0.4482009133154696,"channel":1,"num_words":22,"start":4.24,"end":22.305},{"sentences":[{"text":"Good morning.","start":23.205,"end":23.945,"sentiment":"neutral","sentiment_score":0.21704179048538208},{"text":"I'm looking for David Oxley.","start":24.005,"end":26.105,"sentiment":"neutral","sentiment_score":-0.004275746643543243}],"sentiment":"neutral","sentiment_score":0.058957835393292565,"channel":0,"num_words":7,"start":23.205,"end":26.105},{"sentences":[{"text":"He actually no longer works here.","start":27.485,"end":29.43,"sentiment":"neutral","sentiment_score":-0.22328695406516394},{"text":"And I","start":29.67,"end":31.37,"sentiment":"neutral","sentiment_score":-0.0634589921683073}],"sentiment":"neutral","sentiment_score":-0.18332996359094977,"channel":1,"num_words":8,"start":27.485,"end":31.37},{"sentences":[{"text":"Oh, mhmm.","start":30.939999,"end":32.719997,"sentiment":"neutral","sentiment_score":-0.03428819961845875},{"text":"I see.","start":34.14,"end":34.8,"sentiment":"neutral","sentiment_score":-0.03280659206211567},{"text":"Any replacement of him or, like, IT manager available to speak with?","start":35.26,"end":41.519997,"sentiment":"neutral","sentiment_score":-0.04627579512695471}],"sentiment":"neutral","sentiment_score":-0.04309369530528784,"channel":0,"num_words":16,"start":30.939999,"end":41.519997},{"sentences":[{"text":"what was it regarding?","start":42.31,"end":43.37,"sentiment":"neutral","sentiment_score":-0.036638700403273106}],"sentiment":"neutral","sentiment_score":-0.036638700403273106,"channel":1,"num_words":4,"start":42.31,"end":43.37},{"sentences":[{"text":"We just want to present cybersecurity for the person in charge here.","start":45.305,"end":50.925,"sentiment":"neutral","sentiment_score":-0.06885814759880304}],"sentiment":"neutral","sentiment_score":-0.06885814759880304,"channel":0,"num_words":12,"start":45.305,"end":50.925},{"sentences":[{"text":"Okay.","start":52.345,"end":52.665,"sentiment":"neutral","sentiment_score":0.08992213010787964},{"text":"So we look after that all in house and it's, yeah, it's all sorted.","start":52.665,"end":60.170002,"sentiment":"neutral","sentiment_score":0.1714840190751212},{"text":"So if you'd like to send us an email with information, I can send it through to the team, but we look through all of that, look after that all in house.","start":60.31,"end":71.72094,"sentiment":"neutral","sentiment_score":0.07794012618251145}],"sentiment":"neutral","sentiment_score":0.10605920074467963,"channel":1,"num_words":47,"start":52.345,"end":71.72094},{"sentences":[{"text":"I see.","start":74.950874,"end":75.670876,"sentiment":"neutral","sentiment_score":0.08656381443142891},{"text":"Okay then.","start":75.670876,"end":76.39088,"sentiment":"neutral","sentiment_score":0.2160336971282959},{"text":"Thank you.","start":76.39088,"end":77.130875,"sentiment":"positive","sentiment_score":0.4652312099933624}],"sentiment":"neutral","sentiment_score":0.2559429071843624,"channel":0,"num_words":6,"start":74.950874,"end":77.130875},{"sentences":[{"text":"Thank you.","start":77.24094,"end":78.04094,"sentiment":"positive","sentiment_score":0.49452702701091766},{"text":"Bye bye.","start":78.04094,"end":78.78094,"sentiment":"neutral","sentiment_score":0.24100056290626526}],"sentiment":"positive","sentiment_score":0.36776379495859146,"channel":1,"num_words":4,"start":77.24094,"end":78.78094}]},"summary":{"result":"success","short":"The customer calls Catholic Care and asks for David Oxley, an IT manager. The representative informs the customer that Oxley no longer works there and offers to send information to the IT team. The customer agrees and thanks the representative before ending the call."},"intents":{"segments":[{"text":"We just want to present cybersecurity for the person in charge here. Okay.","start_word":57,"end_word":69,"intents":[{"intent":"Provide cybersecurity information","confidence_score":0.024039296}]},{"text":"So if you'd like to send us an email with information, I can send it through to the team, but we look through all of that, look after that all in house. I see.","start_word":84,"end_word":117,"intents":[{"intent":"Send email with information","confidence_score":0.67534405}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Catholic Care Diocese of Broken Bay. We will be with you shortly.","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.5121147632598877},{"text":"Welcome to Catholic Care. Margaret speaking. Good morning. I'm looking for David Oxley. He actually no longer works here. And I Oh, mhmm. I see. Any replacement of him or, like, IT manager available to speak with? what was it regarding? We just want to present cybersecurity for the person in charge here. Okay. So we look after that all in house and it's, yeah, it's all sorted. So if you'd like to send us an email with information, I can send it through to the team, but we look through all of that, look after that all in house. I see. Okay then.","start_word":16,"end_word":119,"sentiment":"neutral","sentiment_score":0.053301677107810974},{"text":"Thank you. Thank you.","start_word":120,"end_word":123,"sentiment":"positive","sentiment_score":0.47060608863830566},{"text":"Bye bye.","start_word":124,"end_word":125,"sentiment":"neutral","sentiment_score":0.2710817754268646}],"average":{"sentiment":"neutral","sentiment_score":0.12529101009257357}}}}