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Let me just pull up your account. Hello, William? Yes. Thank you for waiting. So upon checking here on our end, there seems to be no issue with your speed because on our end, it is recorded as 500 over 500 MBPS. May I know again how what is the upload and download speed that you're getting? Okay. I see. So what we're going to do now is we're going to power cycle the router. Is that okay? I'm going Yeah. I'm going to reboot the network on our end because this sometimes this often clears out any lingering speed issue or connect connection issue. So hang on. Let me just do it right now. So on your end, for it to take effect, you need to full power cycle the router. Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection again, your speed. So I'll notice that mhmm. Yeah. That's correct. Yeah. Mhmm. It's just like a turn off, turn on, but plug it out. Mhmm. Yeah. Mhmm. That's correct. So I'll load this tab in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. If the issue persists, yeah, we'll be asking you via email a speed test result. I'm going to email you if the issue is still there, then I'll escalate the issue to the network team for them to further check if there's a signal abnormalities. Mhmm. Okay. Thank you. 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Good morning. This is Maureen from Erto tech support. How can I assist you today? Mhmm.\n\nMhmm. Okay. May I know your full name, please, for me to check the account? Okay. Hang on.\n\nLet me just pull up your account. Hello, William? Yes. Thank you for waiting. So upon checking here on our end, there seems to be no issue with your speed because on our end, it is recorded as 500 over 500 MBPS.\n\nMay I know again how what is the upload and download speed that you're getting? Okay. I see. So what we're going to do now is we're going to power cycle the router. Is that okay?\n\nI'm going Yeah. I'm going to reboot the network on our end because this sometimes this often clears out any lingering speed issue or connect connection issue. So hang on. Let me just do it right now. So on your end, for it to take effect, you need to full power cycle the router.\n\nPlease unplug the router. Keep it unplugged for twenty minutes. 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Thank you.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.14070388674736023},{"text":"Good morning.","start":2.3999999,"end":3.04,"sentiment":"positive","sentiment_score":0.38404418528079987},{"text":"This is Maureen from Erto tech support.","start":3.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.33051650864737375},{"text":"How can I assist you today?","start":6.16,"end":7.7,"sentiment":"neutral","sentiment_score":0.324169360101223},{"text":"Mhmm.","start":12.88,"end":13.335,"sentiment":"neutral","sentiment_score":-0.019216349348425865}],"sentiment":"neutral","sentiment_score":0.3028357428882052,"num_words":17,"start":1.8399999,"end":13.335},{"sentences":[{"text":"Mhmm.","start":30.36,"end":30.86,"sentiment":"neutral","sentiment_score":-0.022417906671762463},{"text":"Okay.","start":31.08,"end":31.58,"sentiment":"neutral","sentiment_score":-0.00031626224517822266},{"text":"May I know your 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router.","start":244.53499,"end":249.59499,"sentiment":"neutral","sentiment_score":0.013198324698297417}],"sentiment":"neutral","sentiment_score":0.026544238958093856,"num_words":54,"start":221.985,"end":249.59499},{"sentences":[{"text":"Please unplug the router.","start":250.055,"end":251.355,"sentiment":"neutral","sentiment_score":-0.014869827078655362},{"text":"Keep it unplugged for twenty minutes.","start":251.495,"end":253.355,"sentiment":"neutral","sentiment_score":-0.010385840355108181},{"text":"After that, plug it back in and check your Internet connection again, your speed.","start":253.89,"end":258.15,"sentiment":"neutral","sentiment_score":0.009411722621215242},{"text":"So I'll notice that mhmm.","start":258.61,"end":260.63,"sentiment":"neutral","sentiment_score":-0.017761551402509214},{"text":"Yeah.","start":267.25,"end":267.615,"sentiment":"neutral","sentiment_score":0.0028173779137432575}],"sentiment":"neutral","sentiment_score":-0.0025340204282353323,"num_words":30,"start":250.055,"end":267.615},{"sentences":[{"text":"That's correct.","start":267.85498,"end":268.51498,"sentiment":"neutral","sentiment_score":0.010389945469796658},{"text":"Yeah.","start":269.13498,"end":269.63498,"sentiment":"neutral","sentiment_score":0.00794127956032753},{"text":"Mhmm.","start":271.29498,"end":271.69498,"sentiment":"neutral","sentiment_score":0.0010744552128016949},{"text":"It's just like a turn off, turn on, but plug it out.","start":271.69498,"end":276.91498,"sentiment":"neutral","sentiment_score":-0.03156480953718225},{"text":"Mhmm.","start":276.97498,"end":277.47498,"sentiment":"neutral","sentiment_score":-0.011511089280247688}],"sentiment":"neutral","sentiment_score":-0.02120548105963013,"num_words":17,"start":267.85498,"end":277.47498},{"sentences":[{"text":"Yeah.","start":279.775,"end":280.275,"sentiment":"neutral","sentiment_score":0.01551782339811325},{"text":"Mhmm.","start":280.895,"end":281.375,"sentiment":"neutral","sentiment_score":0.01826641708612442},{"text":"That's correct.","start":281.375,"end":282.19498,"sentiment":"neutral","sentiment_score":0.10217644646763802},{"text":"So I'll load this tab in your account.","start":283.01,"end":285.41,"sentiment":"neutral","sentiment_score":0.08808463392779231},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.","start":285.41,"end":295.11002,"sentiment":"neutral","sentiment_score":-0.06784253375548305}],"sentiment":"neutral","sentiment_score":-0.028799764646424187,"num_words":45,"start":279.775,"end":295.11002},{"sentences":[{"text":"If the issue persists, yeah, we'll be asking you via email a speed test result.","start":295.41,"end":301.195,"sentiment":"neutral","sentiment_score":-0.07858203947544098},{"text":"I'm going to email you if the issue is still there, then I'll escalate the issue to the network team for them to further check if there's a signal abnormalities.","start":302.215,"end":314.73,"sentiment":"neutral","sentiment_score":-0.10729605468610923},{"text":"Mhmm.","start":315.35,"end":315.85,"sentiment":"neutral","sentiment_score":-0.030926533043384552},{"text":"Okay.","start":321.94293,"end":322.44293,"sentiment":"neutral","sentiment_score":0.14350372552871704},{"text":"Thank you.","start":322.66293,"end":323.22293,"sentiment":"neutral","sentiment_score":0.27716921269893646}],"sentiment":"neutral","sentiment_score":-0.07613666560880993,"num_words":49,"start":295.41,"end":323.22293},{"sentences":[{"text":"Bye for now.","start":323.22293,"end":324.20294,"sentiment":"neutral","sentiment_score":0.22741417586803436}],"sentiment":"neutral","sentiment_score":0.22741417586803436,"num_words":3,"start":323.22293,"end":324.20294}]}}]},{"alternatives":[{"transcript":"Hi. I signed up yesterday to a five hundred five hundred plan, and I'm I I only seem to be getting a a top of a 100 meg. I keep doing speed tests. It starts out at about 200, and then it dips down to anywhere between 94 and a 100 megabits per second. I just wanted to check what the issue was. William Boulis, b o u l I s. Hello? So I'm getting anywhere between 94 and a 100 down, and my last test for up was so my last test was one zero three down, one forty one up. Sorry? Yeah. Yeah. Good. Good. Good. Good. Good for it. Power cycle away. So I'm sorry. Sorry. Hang on one second. So you said unplug the router, leave it unplugged for twenty minutes, and then turn it back on? Okay. Yeah. But so sorry. For for for for twenty minutes, you said? I just wanna confirm. Yeah. Okay. Sure. Okay. Okay. That's great. Thank you. I'll give you a callback after twenty minutes if twenty minutes if it doesn't work. Thank you. 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I signed up yesterday to a five hundred five hundred plan, and I'm I I only seem to be getting a a top of a 100 meg. I keep doing speed tests. It starts out at about 200, and then it dips down to anywhere between 94 and a 100 megabits per second. I just wanted to check what the issue was.\n\nWilliam Boulis, b o u l I s. Hello? So I'm getting anywhere between 94 and a 100 down, and my last test for up was so my last test was one zero three down, one forty one up. Sorry? Yeah.\n\nYeah. Good. Good. Good. Good.\n\nGood for it. Power cycle away. So I'm sorry. Sorry. Hang on one second.\n\nSo you said unplug the router, leave it unplugged for twenty minutes, and then turn it back on? Okay. Yeah. But so sorry. For for for for twenty minutes, you said?\n\nI just wanna confirm. Yeah. Okay. Sure. Okay.\n\nOkay. That's great. Thank you. I'll give you a callback after twenty minutes if twenty minutes if it doesn't work. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.4,"end":8.72,"sentiment":"neutral","sentiment_score":0.021500274538993835},{"text":"I signed up yesterday to a five hundred five hundred plan, and I'm I I only seem to be getting a a top of a 100 meg.","start":8.72,"end":17.235,"sentiment":"neutral","sentiment_score":-0.10267794901436125},{"text":"I keep doing speed tests.","start":17.235,"end":18.775,"sentiment":"neutral","sentiment_score":-0.22009786069393159},{"text":"It starts out at about 200, and then it dips down to anywhere between 94 and a 100 megabits per second.","start":19.235,"end":27.34,"sentiment":"neutral","sentiment_score":-0.20623634116990225},{"text":"I just wanted to check what the issue was.","start":27.34,"end":29.2,"sentiment":"neutral","sentiment_score":-0.21718783014350468}],"sentiment":"neutral","sentiment_score":-0.16090392520917313,"num_words":63,"start":8.4,"end":29.2},{"sentences":[{"text":"William Boulis, b o u l I 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Good morning. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Hi. I signed up yesterday to a five hundred five hundred plan,\n\nChannel 0: Mhmm.\n\nChannel 1: and I'm I I only seem to be getting a a top of a 100 meg. I keep doing speed tests. It starts out at about 200, and then it dips down to anywhere between 94 and a 100 megabits per second. I just wanted to check what the issue was.\n\nChannel 0: Mhmm. Okay. May I know your full name, please, for me to check the account?\n\nChannel 1: William Boulis, b o u l I s.\n\nChannel 0: Okay. Hang on. Let me just pull up your account. Hello, William?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. So upon checking here on our end, there seems to be no issue with your speed because on our end, it is recorded as 500 over 500 MBPS. May I know again how what is the upload and download speed that you're getting?\n\nChannel 1: So I'm getting anywhere between 94 and a 100 down, and my last test for up was so my last test was one zero three down, one forty one up.\n\nChannel 0: Okay. I see. So what we're going to do now is we're going to power cycle the router. Is that okay?\n\nChannel 1: Sorry?\n\nChannel 0: I'm going\n\nChannel 1: Yeah. Yeah. Good. Good. Good.\n\nGood. Good for it. Power cycle away.\n\nChannel 0: Yeah. I'm going to reboot the network on our end because this sometimes this often clears out any lingering speed issue or connect connection issue. So hang on. Let me just do it right now. So on your end, for it to take effect, you need to full power cycle the router.\n\nPlease unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection again, your speed. So I'll notice\n\nChannel 1: So\n\nChannel 0: that\n\nChannel 1: I'm\n\nChannel 0: mhmm.\n\nChannel 1: sorry. Sorry. Hang on one second. So you said unplug the router, leave it unplugged for twenty minutes, and\n\nChannel 0: Yeah.\n\nChannel 1: then turn it\n\nChannel 0: That's\n\nChannel 1: back\n\nChannel 0: correct.\n\nChannel 1: on?\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. It's just like a turn off, turn on, but\n\nChannel 1: Yeah. But\n\nChannel 0: plug\n\nChannel 1: so sorry.\n\nChannel 0: it out.\n\nChannel 1: For for\n\nChannel 0: Mhmm.\n\nChannel 1: for for twenty minutes, you said? I just wanna\n\nChannel 0: Yeah.\n\nChannel 1: confirm.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: That's\n\nChannel 1: Okay.\n\nChannel 0: correct. So I'll load this tab in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. If\n\nChannel 1: Sure.\n\nChannel 0: the issue persists, yeah, we'll be asking you via email a speed test result. I'm going to email you if the issue is still there, then I'll escalate the issue to the network team for them to further check if\n\nChannel 1: Okay.\n\nChannel 0: there's a signal abnormalities. Mhmm.\n\nChannel 1: Okay. That's great. Thank you. I'll give you a callback after twenty minutes if twenty minutes if it doesn't work.\n\nChannel 0: Okay. Thank you. Bye for now.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.14070388674736023},{"text":"Good morning.","start":2.3999999,"end":3.04,"sentiment":"positive","sentiment_score":0.38404418528079987},{"text":"This is Maureen from Erto tech support.","start":3.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.33051650864737375},{"text":"How can I assist you today?","start":6.16,"end":7.7,"sentiment":"neutral","sentiment_score":0.324169360101223}],"sentiment":"neutral","sentiment_score":0.32296399865299463,"channel":0,"num_words":16,"start":1.8399999,"end":7.7},{"sentences":[{"text":"Hi.","start":8.4,"end":8.72,"sentiment":"neutral","sentiment_score":0.021500274538993835},{"text":"I signed up yesterday to a five hundred five hundred plan,","start":8.72,"end":12.34,"sentiment":"neutral","sentiment_score":0.00923524195836349}],"sentiment":"neutral","sentiment_score":0.010257328006749352,"channel":1,"num_words":12,"start":8.4,"end":12.34},{"sentences":[{"text":"Mhmm.","start":12.88,"end":13.335,"sentiment":"neutral","sentiment_score":-0.019216349348425865}],"sentiment":"neutral","sentiment_score":-0.019216349348425865,"channel":0,"num_words":1,"start":12.88,"end":13.335},{"sentences":[{"text":"and I'm I I only seem to be getting a a top of a 100 meg.","start":13.395,"end":17.235,"sentiment":"neutral","sentiment_score":-0.17961826780810952},{"text":"I keep doing speed tests.","start":17.235,"end":18.775,"sentiment":"neutral","sentiment_score":-0.22009786069393159},{"text":"It starts out at about 200, and then it dips down to anywhere between 94 and a 100 megabits per second.","start":19.235,"end":27.34,"sentiment":"neutral","sentiment_score":-0.20623634116990225},{"text":"I just wanted to check what the issue 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William?","start":176.59,"end":177.48999,"sentiment":"neutral","sentiment_score":0.024997955188155174}],"sentiment":"neutral","sentiment_score":0.023328024428337812,"channel":0,"num_words":12,"start":42.28,"end":177.48999},{"sentences":[{"text":"Hello?","start":178.72499,"end":179.22499,"sentiment":"neutral","sentiment_score":0.028569713234901428}],"sentiment":"neutral","sentiment_score":0.028569713234901428,"channel":1,"num_words":1,"start":178.72499,"end":179.22499},{"sentences":[{"text":"Yes.","start":179.55,"end":179.87,"sentiment":"neutral","sentiment_score":0.14861811697483063},{"text":"Thank you for waiting.","start":179.87,"end":181.01,"sentiment":"positive","sentiment_score":0.41648945212364197},{"text":"So upon checking here on our end, there seems to be no issue with your speed because on our end, it is recorded as 500 over 500 MBPS.","start":181.15,"end":191.445,"sentiment":"neutral","sentiment_score":0.19950247582580363},{"text":"May I know again how what is the upload and download speed that you're getting?","start":192.225,"end":196.405,"sentiment":"neutral","sentiment_score":0.07602551442881425}],"sentiment":"neutral","sentiment_score":0.17793808260466903,"channel":0,"num_words":48,"start":179.55,"end":196.405},{"sentences":[{"text":"So I'm getting anywhere between 94 and a 100 down, and my last test for up was so my last test was one zero three down, one forty one up.","start":197.13,"end":208.425,"sentiment":"neutral","sentiment_score":-0.039895704078177614}],"sentiment":"neutral","sentiment_score":-0.039895704078177614,"channel":1,"num_words":30,"start":197.13,"end":208.425},{"sentences":[{"text":"Okay.","start":210.77,"end":211.01,"sentiment":"neutral","sentiment_score":0.014233285561203957},{"text":"I see.","start":211.01,"end":211.67,"sentiment":"neutral","sentiment_score":0.003053971566259861},{"text":"So what we're going to do now is we're going to power cycle the 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for twenty minutes, you said?","start":277.52,"end":279.28,"sentiment":"neutral","sentiment_score":-0.010374232660979033},{"text":"I just 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I'll load this tab in your account.","start":283.01,"end":285.41,"sentiment":"neutral","sentiment_score":0.08808463392779231},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.","start":285.41,"end":295.11002,"sentiment":"neutral","sentiment_score":-0.06784253375548305},{"text":"If","start":295.41,"end":295.65,"sentiment":"neutral","sentiment_score":-0.04652223363518715}],"sentiment":"neutral","sentiment_score":-0.03411143836240436,"channel":0,"num_words":43,"start":281.69498,"end":295.65},{"sentences":[{"text":"Sure.","start":295.57498,"end":296.07498,"sentiment":"neutral","sentiment_score":-0.03595857322216034}],"sentiment":"neutral","sentiment_score":-0.03595857322216034,"channel":1,"num_words":1,"start":295.57498,"end":296.07498},{"sentences":[{"text":"the issue persists, yeah, we'll be asking you via email a speed test 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The agent, Maureen, checked his account and there seemed to be no issue with his speed. She power cycled the router and asked him to check his internet connection again. She promised to email him if the issue persists and escalate it to the network team for further investigation."},"intents":{"segments":[{"text":"and I'm I I only seem to be getting a a top of a 100 meg. I keep doing speed tests. It starts out at about 200, and then it dips down to anywhere between 94 and a 100 megabits per second. I just wanted to check what the issue was. Mhmm. Okay.","start_word":29,"end_word":81,"intents":[{"intent":"Check speed","confidence_score":0.84014547}]},{"text":"So what we're going to do now is we're going to power cycle the router. Is that okay? Sorry?","start_word":197,"end_word":215,"intents":[{"intent":"Power cycle router","confidence_score":0.12598158}]},{"text":"I'm going to reboot the network on our end because this sometimes this often clears out any lingering speed issue or connect connection issue. So hang on.","start_word":231,"end_word":257,"intents":[{"intent":"Troubleshoot connection issue","confidence_score":0.08880194}]},{"text":"So on your end, for it to take effect, you need to full power cycle the router.","start_word":265,"end_word":281,"intents":[{"intent":"Power cycle router","confidence_score":0.18440583},{"intent":"Power cycle router","confidence_score":0.06347901}]},{"text":"So on your end, for it to take effect, you need to full power cycle the router. Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection again, your speed.","start_word":265,"end_word":305,"intents":[{"intent":"Set up router","confidence_score":0.0024916965}]},{"text":"Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection again, your speed.","start_word":282,"end_word":305,"intents":[{"intent":"Unplug router","confidence_score":0.045082226}]},{"text":"After that, plug it back in and check your Internet connection again, your speed.","start_word":292,"end_word":305,"intents":[{"intent":"Check internet connection","confidence_score":0.64184946}]},{"text":"For for Mhmm. for for twenty minutes, you said? I just wanna Yeah. confirm.","start_word":359,"end_word":372,"intents":[{"intent":"Confirm setup","confidence_score":0.044312015}]},{"text":"the issue persists, yeah, we'll be asking you via email a speed test result. I'm going to email you if the issue is still there, then I'll escalate the issue to the network team for them to further check if Okay.","start_word":421,"end_word":461,"intents":[{"intent":"Test router","confidence_score":0.014552086},{"intent":"Test tunable","confidence_score":2.627609e-8}]},{"text":"I'll give you a callback after twenty minutes if twenty minutes if it doesn't work. Okay.","start_word":472,"end_word":487,"intents":[{"intent":"Request callback","confidence_score":0.015386223}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.14070388674736023},{"text":"Good morning. This is Maureen from Erto tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3478465974330902},{"text":"How can I assist you today? Hi. I signed up yesterday to a five hundred five hundred plan, Mhmm. and I'm I I only seem to be getting a a top of a 100 meg. I keep doing speed tests. It starts out at about 200, and then it dips down to anywhere between 94 and a 100 megabits per second. I just wanted to check what the issue was. Mhmm. Okay. May I know your full name, please, for me to check the account? William Boulis, b o u l I s. Okay. Hang on. Let me just pull up your account. Hello, William? Hello? Yes.","start_word":10,"end_word":116,"sentiment":"neutral","sentiment_score":-0.06445211917161942},{"text":"Thank you for waiting.","start_word":117,"end_word":120,"sentiment":"positive","sentiment_score":0.410335510969162},{"text":"So upon checking here on our end, there seems to be no issue with your speed because on our end, it is recorded as 500 over 500 MBPS. May I know again how what is the upload and download speed that you're getting? So I'm getting anywhere between 94 and a 100 down, and my last test for up was so my last test was one zero three down, one forty one up. Okay. I see. So what we're going to do now is we're going to power cycle the router. Is that okay? Sorry? I'm going Yeah. Yeah. Good.","start_word":121,"end_word":220,"sentiment":"neutral","sentiment_score":0.05934780091047287},{"text":"Good. Good. Good. Good for it.","start_word":221,"end_word":226,"sentiment":"positive","sentiment_score":0.43472275137901306},{"text":"Power cycle away. Yeah. I'm going to reboot the network on our end because this sometimes this often clears out any lingering speed issue or connect connection issue. So hang on. Let me just do it right now. So on your end, for it to take effect, you need to full power cycle the router. Please unplug the router. Keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection again, your speed. So I'll notice So that I'm mhmm. sorry. Sorry. Hang on one second. So you said unplug the router, leave it unplugged for twenty minutes, and Yeah. then turn it That's back correct. on? Yeah. Okay. Mhmm. It's just like a turn off, turn on, but Yeah. But plug so sorry. it out. For for Mhmm. for for twenty minutes, you said? I just wanna Yeah. confirm. Mhmm. Yeah. That's Okay. correct. So I'll load this tab in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. If Sure. the issue persists, yeah, we'll be asking you via email a speed test result. I'm going to email you if the issue is still there, then I'll escalate the issue to the network team for them to further check if Okay. there's a signal abnormalities. Mhmm. Okay.","start_word":227,"end_word":467,"sentiment":"neutral","sentiment_score":-0.021059275353597903},{"text":"That's great. Thank you.","start_word":468,"end_word":471,"sentiment":"positive","sentiment_score":0.45737195014953613},{"text":"I'll give you a callback after twenty minutes if twenty minutes if it doesn't work. Okay. Thank you. Bye for now.","start_word":472,"end_word":492,"sentiment":"neutral","sentiment_score":0.06572449952363968},{"text":"Thank you.","start_word":493,"end_word":494,"sentiment":"positive","sentiment_score":0.3367409110069275},{"text":"Bye.","start_word":495,"end_word":495,"sentiment":"neutral","sentiment_score":0.1591843217611313}],"average":{"sentiment":"neutral","sentiment_score":0.012984710284449657}}}}