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Carlo? Yes. Carlo, it's Andrew from Vigilance AI. And I just wanted to follow-up on you.\n\nAre we still good with the demo on the October 1? Yeah. I don't think that you still remember, but I have called you last week, Carlo. And, you know, I I just wanted to confirm if you're okay with the schedule that I sent you via email. You said to send you our our schedule to your calendar, and we haven't confirmed yet, which is why I'm just wanted to check if you're okay with that schedule that I sent you on the first of October.\n\nOh, yeah. Andrew, I represent our cybersecurity company called Vigilance AI. Yeah. And just wanted to confirm, Carlo, if you have received that email and, you know Oh, it's my surname? It's Montana.\n\nI send it Oh, yeah. Yeah. No problem. Yeah. I was just checking, Carlo, but I'll send it back to you.","paragraphs":[{"sentences":[{"text":"Oh, hi, Carl?","start":3.12,"end":4.74,"sentiment":"neutral","sentiment_score":0.03416999553640684},{"text":"Carlo?","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.03034244105219841},{"text":"Yes.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.15519481897354126},{"text":"Carlo, it's Andrew from Vigilance AI.","start":8.16,"end":10.5,"sentiment":"neutral","sentiment_score":0.18572433044513068},{"text":"And I just wanted to follow-up on you.","start":11.44,"end":14.345,"sentiment":"neutral","sentiment_score":0.18388084135949612}],"sentiment":"neutral","sentiment_score":0.15123368211482702,"num_words":19,"start":3.12,"end":14.345},{"sentences":[{"text":"Are we still good with the demo on the October 1?","start":14.405001,"end":18.345001,"sentiment":"neutral","sentiment_score":0.20572746341878717},{"text":"Yeah.","start":24.485,"end":24.985,"sentiment":"neutral","sentiment_score":0.03479604795575142},{"text":"I don't think that you still remember, but I have called you last week, Carlo.","start":25.51,"end":30.41,"sentiment":"neutral","sentiment_score":0.030887740229566894},{"text":"And, you know, I I just wanted to confirm if you're okay with the schedule that I sent you via email.","start":31.11,"end":38.09,"sentiment":"neutral","sentiment_score":0.1247992135939144},{"text":"You said to send you our our schedule to your calendar, and we haven't confirmed yet, which is why I'm just wanted to check if you're okay with that schedule that I sent you on the first of October.","start":39.085003,"end":52.785004,"sentiment":"neutral","sentiment_score":0.03624904587960396}],"sentiment":"neutral","sentiment_score":0.0781104657906054,"num_words":87,"start":14.405001,"end":52.785004},{"sentences":[{"text":"Oh, yeah.","start":56.5,"end":57.24,"sentiment":"neutral","sentiment_score":-0.006084547843784094},{"text":"Andrew, I represent our cybersecurity company called Vigilance AI.","start":57.38,"end":61.96,"sentiment":"neutral","sentiment_score":0.007465084911220604},{"text":"Yeah.","start":69.76501,"end":70.26501,"sentiment":"neutral","sentiment_score":0.008665652945637703},{"text":"And just wanted to confirm, Carlo, if you have received that email and, you know Oh, it's my surname?","start":71.685005,"end":87.420006,"sentiment":"neutral","sentiment_score":-0.02591177507450706},{"text":"It's Montana.","start":89.880005,"end":90.700005,"sentiment":"neutral","sentiment_score":-0.033779487013816833}],"sentiment":"neutral","sentiment_score":-0.015036375120733723,"num_words":33,"start":56.5,"end":90.700005},{"sentences":[{"text":"I send it Oh, yeah.","start":101.255,"end":112.02894,"sentiment":"neutral","sentiment_score":-0.21869370713829994},{"text":"Yeah.","start":112.02894,"end":112.268936,"sentiment":"neutral","sentiment_score":0.05021989345550537},{"text":"No problem.","start":112.268936,"end":112.908936,"sentiment":"neutral","sentiment_score":0.12487410008907318},{"text":"Yeah.","start":112.908936,"end":113.02893,"sentiment":"neutral","sentiment_score":0.1461763232946396},{"text":"I was just checking, Carlo, but I'll send it back to you.","start":113.02893,"end":116.20894,"sentiment":"neutral","sentiment_score":0.2614680988093217}],"sentiment":"neutral","sentiment_score":0.11858538414041202,"num_words":21,"start":101.255,"end":116.20894}]}}]},{"alternatives":[{"transcript":"Hello. Connor speaking. Hi. Yeah. Hello? Sorry? Hello? Okay. Sorry. What's your name, sir? Who who am I speaking to? Okay. I can't hear anything from Andrew. Like, what's your surname, Andrew? Sorry. Can't see anything in my email from you. Right now is not a good time. I'm actually just preparing for a meeting as well. Can you send another email for me if you've sent one already? Thank you. Great. Thank you. Great. Thank 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Connor speaking. Hi. Yeah. Hello?\n\nSorry? Hello? Okay. Sorry. What's your name, sir?\n\nWho who am I speaking to? Okay. I can't hear anything from Andrew. Like, what's your surname, Andrew? Sorry.\n\nCan't see anything in my email from you. Right now is not a good time. I'm actually just preparing for a meeting as well. Can you send another email for me if you've sent one already? Thank you.\n\nGreat. Thank you. Great. 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Connor speaking.\n\nChannel 0: Oh, hi, Carl? Carlo?\n\nChannel 1: Hi. Yeah.\n\nChannel 0: Yes. Carlo, it's Andrew from Vigilance AI. And I just wanted to follow-up on you. Are we still good with the demo on the October 1?\n\nChannel 1: Hello? Sorry? Hello?\n\nChannel 0: Yeah. I don't think that you still remember, but I have called you last week, Carlo. And, you know, I I just wanted to confirm if you're okay with the schedule that I sent you via email. You said to send you our our schedule to your calendar, and we haven't confirmed yet, which is why I'm just wanted to check if you're okay with that schedule that I sent you on the first of\n\nChannel 1: Okay.\n\nChannel 0: October.\n\nChannel 1: Sorry. What's your name, sir? Who who am I speaking to?\n\nChannel 0: Oh, yeah. Andrew, I represent our cybersecurity company called Vigilance AI.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. 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confirm, Carlo, if you have received that email and,","start":71.685005,"end":77.205,"sentiment":"neutral","sentiment_score":-0.010048151302796144}],"sentiment":"neutral","sentiment_score":-0.008711450999336583,"channel":0,"num_words":14,"start":69.76501,"end":77.205},{"sentences":[{"text":"I can't hear","start":76.775,"end":77.495,"sentiment":"neutral","sentiment_score":-0.1662172923485438}],"sentiment":"neutral","sentiment_score":-0.1662172923485438,"channel":1,"num_words":3,"start":76.775,"end":77.495},{"sentences":[{"text":"you know","start":77.205,"end":77.525,"sentiment":"neutral","sentiment_score":-0.11438485607504845}],"sentiment":"neutral","sentiment_score":-0.11438485607504845,"channel":0,"num_words":2,"start":77.205,"end":77.525},{"sentences":[{"text":"anything from Andrew.","start":77.495,"end":79.275,"sentiment":"neutral","sentiment_score":-0.07410328090190887},{"text":"Like, what's your surname, Andrew?","start":79.91,"end":81.35,"sentiment":"neutral","sentiment_score":-0.018362723849713804},{"text":"Sorry.","start":81.35,"end":81.85,"sentiment":"neutral","sentiment_score":-0.04336411878466606}],"sentiment":"neutral","sentiment_score":-0.039720842304329075,"channel":1,"num_words":9,"start":77.495,"end":81.85},{"sentences":[{"text":"Oh, it's my surname?","start":84.68,"end":87.420006,"sentiment":"neutral","sentiment_score":-0.03323201183229685},{"text":"It's Montana.","start":89.880005,"end":90.700005,"sentiment":"neutral","sentiment_score":-0.033779487013816833}],"sentiment":"neutral","sentiment_score":-0.03341450355947018,"channel":0,"num_words":6,"start":84.68,"end":90.700005},{"sentences":[{"text":"Can't see anything in my email from you.","start":97.525,"end":101.225,"sentiment":"neutral","sentiment_score":-0.2768109440803528}],"sentiment":"neutral","sentiment_score":-0.2768109440803528,"channel":1,"num_words":8,"start":97.525,"end":101.225},{"sentences":[{"text":"I","start":101.255,"end":101.494995,"sentiment":"neutral","sentiment_score":-0.22336576879024503}],"sentiment":"neutral","sentiment_score":-0.22336576879024503,"channel":0,"num_words":1,"start":101.255,"end":101.494995},{"sentences":[{"text":"Right","start":101.365,"end":101.605,"sentiment":"neutral","sentiment_score":-0.33278200030326843}],"sentiment":"neutral","sentiment_score":-0.33278200030326843,"channel":1,"num_words":1,"start":101.365,"end":101.605},{"sentences":[{"text":"send","start":101.494995,"end":101.814995,"sentiment":"negative","sentiment_score":-0.3710689842700958}],"sentiment":"negative","sentiment_score":-0.3710689842700958,"channel":0,"num_words":1,"start":101.494995,"end":101.814995},{"sentences":[{"text":"now","start":101.605,"end":101.845,"sentiment":"negative","sentiment_score":-0.3812583088874817}],"sentiment":"negative","sentiment_score":-0.3812583088874817,"channel":1,"num_words":1,"start":101.605,"end":101.845},{"sentences":[{"text":"it","start":101.814995,"end":102.055,"sentiment":"negative","sentiment_score":-0.5524421334266663}],"sentiment":"negative","sentiment_score":-0.5524421334266663,"channel":0,"num_words":1,"start":101.814995,"end":102.055},{"sentences":[{"text":"is not a good time.","start":101.845,"end":102.645004,"sentiment":"negative","sentiment_score":-0.5777394533157348},{"text":"I'm actually just preparing for a meeting as well.","start":102.645004,"end":105.865,"sentiment":"neutral","sentiment_score":-0.30439961949984234},{"text":"Can you send another email for me if you've sent one already?","start":105.925,"end":109.55,"sentiment":"neutral","sentiment_score":-0.11933099913100402},{"text":"Thank you.","start":109.77,"end":110.59,"sentiment":"neutral","sentiment_score":0.06081754527986049}],"sentiment":"neutral","sentiment_score":-0.24780824075319938,"channel":1,"num_words":28,"start":101.845,"end":110.59},{"sentences":[{"text":"Oh, yeah.","start":111.70894,"end":112.02894,"sentiment":"neutral","sentiment_score":0.026704175397753716},{"text":"Yeah.","start":112.02894,"end":112.268936,"sentiment":"neutral","sentiment_score":0.05021989345550537},{"text":"No problem.","start":112.268936,"end":112.908936,"sentiment":"neutral","sentiment_score":0.12487410008907318},{"text":"Yeah.","start":112.908936,"end":113.02893,"sentiment":"neutral","sentiment_score":0.1461763232946396},{"text":"I was","start":113.02893,"end":113.38893,"sentiment":"neutral","sentiment_score":0.20414166897535324}],"sentiment":"neutral","sentiment_score":0.11347951320931315,"channel":0,"num_words":8,"start":111.70894,"end":113.38893},{"sentences":[{"text":"Great.","start":113.21,"end":113.71,"sentiment":"positive","sentiment_score":0.35318702459335327}],"sentiment":"positive","sentiment_score":0.35318702459335327,"channel":1,"num_words":1,"start":113.21,"end":113.71},{"sentences":[{"text":"just checking, Carlo, but I'll send","start":113.38893,"end":115.228935,"sentiment":"neutral","sentiment_score":0.2650388677914937}],"sentiment":"neutral","sentiment_score":0.2650388677914937,"channel":0,"num_words":6,"start":113.38893,"end":115.228935},{"sentences":[{"text":"Thank you.","start":114.97,"end":115.71,"sentiment":"positive","sentiment_score":0.35261061787605286}],"sentiment":"positive","sentiment_score":0.35261061787605286,"channel":1,"num_words":2,"start":114.97,"end":115.71},{"sentences":[{"text":"it back to you.","start":115.228935,"end":116.20894,"sentiment":"neutral","sentiment_score":0.28477516025304794}],"sentiment":"neutral","sentiment_score":0.28477516025304794,"channel":0,"num_words":4,"start":115.228935,"end":116.20894},{"sentences":[{"text":"Great.","start":116.57,"end":117.07,"sentiment":"positive","sentiment_score":0.4859241247177124},{"text":"Thank you.","start":117.13,"end":117.87,"sentiment":"positive","sentiment_score":0.41389429569244385}],"sentiment":"positive","sentiment_score":0.4379042387008667,"channel":1,"num_words":3,"start":116.57,"end":117.87}]},"summary":{"result":"success","short":"An agent from cost security AI called a customer named Carlo to follow up on a demo on October 1st. The agent had sent a schedule via email to Carlo, but Carlo had not received it and the agent asked him to send another email. The agent also asked Carlo to confirm if he had received the email and if he had any questions."},"intents":{"segments":[{"text":"Carlo, it's Andrew from Vigilance AI. And I just wanted to follow-up on you. Are we still good with the demo on the October 1? Hello? Sorry?","start_word":10,"end_word":36,"intents":[{"intent":"Check availability","confidence_score":0.0015122881}]}]},"sentiments":{"segments":[{"text":"Hello. Connor speaking. Oh, hi, Carl? Carlo? Hi. Yeah. Yes. Carlo, it's Andrew from Vigilance AI. And I just wanted to follow-up on you. Are we still good with the demo on the October 1? Hello? Sorry? Hello? Yeah. I don't think that you still remember, but I have called you last week, Carlo. And, you know, I I just wanted to confirm if you're okay with the schedule that I sent you via email. You said to send you our our schedule to your calendar, and we haven't confirmed yet, which is why I'm just wanted to check if you're okay with that schedule that I sent you on the first of Okay. October. Sorry. What's your name, sir? Who who am I speaking to? Oh, yeah. Andrew, I represent our cybersecurity company called Vigilance AI. Okay. Yeah. And just wanted to confirm, Carlo, if you have received that email and, I can't hear you know anything from Andrew. Like, what's your surname, Andrew? Sorry. Oh, it's my surname? It's Montana. Can't see anything in my email from you.","start_word":0,"end_word":179,"sentiment":"neutral","sentiment_score":0.03145214915275574},{"text":"I Right send now it is not a good time.","start_word":180,"end_word":189,"sentiment":"negative","sentiment_score":-0.4901654720306397},{"text":"I'm actually just preparing for a meeting as well. Can you send another email for me if you've sent one already? Thank you. Oh, yeah. Yeah. No problem. Yeah. I was Great. just checking, Carlo, but I'll send Thank you. it back to you.","start_word":190,"end_word":233,"sentiment":"neutral","sentiment_score":0.022656917572021484},{"text":"Great. Thank you.","start_word":234,"end_word":236,"sentiment":"positive","sentiment_score":0.47596293687820435}],"average":{"sentiment":"neutral","sentiment_score":0.018420771477927624}}}}