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Troy speaking. Where are you from, sorry? Mhmm. I'm from TechAlm.\n\nHow are you, mate? Good. Good. Yeah. Yeah.\n\nI need to have a chat internally and come back to you on it. Yes. So I've already put it in. Did you want me to mail the other switch back as well? Because I got Harry's one.\n\nOkay. I'll call Harry and figure out where to mail it to, if that's okay. Thanks, Ralph. Speak to you, mate. 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Troy speaking.\n\nChannel 0: Hi. Morning, Joe. This is Ross with Tech Home. How are you?\n\nChannel 1: Where are you from, sorry?\n\nChannel 0: Ross\n\nChannel 1: Mhmm.\n\nChannel 0: calling from Tech Home Systems.\n\nChannel 1: I'm from TechAlm. How are you, mate?\n\nChannel 0: Yep. Good, man. How are you?\n\nChannel 1: Good. Good.\n\nChannel 0: That's great. Jay, actually, I was just getting back to you as Harry has given you the free trial for the checkpoint.\n\nChannel 1: Yeah. Yeah. I need to have a chat internally and come back to you on it.\n\nChannel 0: Okay. Alright. And I believe you have received the delivery for the switch port.\n\nChannel 1: Yes. So I've already put it in. Did you want me to mail the other switch back as well? Because I got Harry's one.\n\nChannel 0: Oh, okay. Sure. You can.\n\nChannel 1: Okay. I'll call Harry and figure out where to mail it to, if that's okay.\n\nChannel 0: Alright. 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mate.","start":59.83,"end":60.63,"sentiment":"neutral","sentiment_score":0.2854471430182457},{"text":"Cheers.","start":60.63,"end":61.03,"sentiment":"positive","sentiment_score":0.40655577182769775}],"sentiment":"neutral","sentiment_score":0.3096688687801361,"channel":1,"num_words":5,"start":59.83,"end":61.03},{"sentences":[{"text":"Yep.","start":60.784874,"end":61.024876,"sentiment":"neutral","sentiment_score":0.1736832559108734},{"text":"All","start":61.024876,"end":61.264877,"sentiment":"neutral","sentiment_score":0.251420795917511}],"sentiment":"neutral","sentiment_score":0.2125520259141922,"channel":0,"num_words":2,"start":60.784874,"end":61.264877},{"sentences":[{"text":"Bye.","start":61.03,"end":61.53,"sentiment":"neutral","sentiment_score":0.2585524022579193}],"sentiment":"neutral","sentiment_score":0.2585524022579193,"channel":1,"num_words":1,"start":61.03,"end":61.53},{"sentences":[{"text":"good.","start":61.264877,"end":61.584877,"sentiment":"positive","sentiment_score":0.35810554027557373},{"text":"Cheers.","start":61.584877,"end":61.984875,"sentiment":"positive","sentiment_score":0.34720951318740845},{"text":"Bye.","start":61.984875,"end":62.484875,"sentiment":"neutral","sentiment_score":0.12719973921775818}],"sentiment":"neutral","sentiment_score":0.27750493089358014,"channel":0,"num_words":3,"start":61.264877,"end":62.484875}]},"summary":{"result":"success","short":"A representative from Tech Home Systems named Ross calls a customer named Joe to follow up on a trial for a checkpoint. Ross asks Joe about a delivery for a switch port and offers to mail it to him. Joe agrees and plans to speak to Harry to determine where to send the other switch. The call ends with Ross thanking Joe and saying goodbye."},"intents":{"segments":[{"text":"And I believe you have received the delivery for the switch port. Yes.","start_word":82,"end_word":94,"intents":[{"intent":"Inquire about delivery and address switch shipment","confidence_score":2.9773508e-7}]}]},"sentiments":{"segments":[{"text":"Hello. Troy speaking. Hi. Morning, Joe. This is Ross with Tech Home. How are you? Where are you from, sorry? Ross Mhmm. calling from Tech Home Systems. I'm from TechAlm. How are you, mate? Yep.","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":0.0458868108689785},{"text":"Good, man.","start_word":35,"end_word":36,"sentiment":"positive","sentiment_score":0.4038730263710022},{"text":"How are you?","start_word":37,"end_word":39,"sentiment":"neutral","sentiment_score":0.25294509530067444},{"text":"Good. Good. That's great.","start_word":40,"end_word":43,"sentiment":"positive","sentiment_score":0.6871751546859741},{"text":"Jay, actually, I was just getting back to you as Harry has given you the free trial for the checkpoint. Yeah. Yeah. I need to have a chat internally and come back to you on it. Okay. Alright. And I believe you have received the delivery for the switch port. Yes. So I've already put it in. Did you want me to mail the other switch back as well? Because I got Harry's one. Oh, okay. Sure. You can. Okay. I'll call Harry and figure out where to mail it to, if that's okay. Alright. No worries.","start_word":44,"end_word":140,"sentiment":"neutral","sentiment_score":0.06268733739852905},{"text":"Thanks, Ralph. Thanks.","start_word":141,"end_word":143,"sentiment":"positive","sentiment_score":0.4221703708171845},{"text":"Speak to you, mate.","start_word":144,"end_word":147,"sentiment":"neutral","sentiment_score":0.29187238216400146},{"text":"Cheers.","start_word":148,"end_word":148,"sentiment":"positive","sentiment_score":0.40655577182769775},{"text":"Yep. All Bye.","start_word":149,"end_word":151,"sentiment":"neutral","sentiment_score":0.2211611270904541},{"text":"good. Cheers.","start_word":152,"end_word":153,"sentiment":"positive","sentiment_score":0.35156792402267456},{"text":"Bye.","start_word":154,"end_word":154,"sentiment":"neutral","sentiment_score":0.16911546885967255}],"average":{"sentiment":"neutral","sentiment_score":0.1237286647160848}}}}