{"metadata":{"transaction_key":"deprecated","request_id":"019f3ad6-a024-7a12-9fc9-b27d76ccb532","sha256":"d9abc6053517ed5abb45f827e0076de49acbbecbd6479c773938cd8066ba9e09","created":"2026-07-07T04:29:33.380Z","duration":152.06393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":518,"output_tokens":67},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":590,"output_tokens":592},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":590,"output_tokens":66}},"results":{"channels":[{"alternatives":[{"transcript":"Mister Rick? I'm okay. How are you? Yes. The mobile numbers you need. Okay. We're ordering. I'm just gonna wait back for a reply. Hang on a second. Let me I've logged in now. Let's have a look. I'm looking at it. One moment. I've gotta go to order fulfillment. Go by speed, rate data. Okay. Let's see. Yeah. You've done it right. There's nothing wrong with it. When was this? How old is this now? Let's see. There should be a ticket date. From the second, which is wow. Okay. Okay. Alright. Let me escalate. Alright. Let me escalate. What's the best way to do this? Okay. This one. Got it. K. Alright. Cool. Leave it with me, and then hopefully the team can jump onto it and then I can assign it. Everything else going okay, my friend? It's very nice, isn't it? Have you got any feedback or feature request? Can you just chuck it in to the okay. What about invoices? Have you got all the invoices there or not yet? Yeah. Let's have a look together. So let me go. Is it go high speed or go data? Which one? Go high speed. Yeah. Yeah. Okay. No. Go. Go. Go. Go for it. I'm just gonna look and see what you got here. Okay. Alright. I'll go for it anyway. Alright. Thanks, mate. See you. Bye bye.","confidence":0.9926758,"words":[{"word":"mister","start":1.1999999,"end":1.5999999,"confidence":0.96533203,"punctuated_word":"Mister","sentiment":"neutral","sentiment_score":0.02469901740550995},{"word":"rick","start":1.5999999,"end":2.1,"confidence":0.78222656,"punctuated_word":"Rick?","sentiment":"neutral","sentiment_score":0.04168587177991867},{"word":"i'm","start":4.4,"end":4.64,"confidence":0.8918457,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.29396867752075195},{"word":"okay","start":4.64,"end":5.04,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.3083879351615906},{"word":"how","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.26082843542099},{"word":"are","start":5.2,"end":5.2799997,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.23751738667488095},{"word":"you","start":5.2799997,"end":5.7799997,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.3067355751991272},{"word":"yes","start":8.559999,"end":9.059999,"confidence":0.9265137,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03773818165063858},{"word":"the","start":19.795,"end":19.955,"confidence":0.42382812,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.0199737511575222},{"word":"mobile","start":19.955,"end":20.355,"confidence":0.99316406,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.0018064547330141068},{"word":"numbers","start":20.355,"end":20.755001,"confidence":0.99609375,"punctuated_word":"numbers","sentiment":"neutral","sentiment_score":-0.019669633358716965},{"word":"you","start":20.755001,"end":20.915,"confidence":0.96435547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00855979323387146},{"word":"need","start":20.915,"end":21.415,"confidence":0.82666016,"punctuated_word":"need.","sentiment":"neutral","sentiment_score":-0.003924697637557983},{"word":"okay","start":24.035,"end":24.515,"confidence":0.9609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.040510743856430054},{"word":"we're","start":24.515,"end":24.755001,"confidence":0.9970703,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.044558651745319366},{"word":"ordering","start":24.755001,"end":25.255001,"confidence":0.9482422,"punctuated_word":"ordering.","sentiment":"neutral","sentiment_score":0.05133655667304993},{"word":"i'm","start":25.555,"end":25.715,"confidence":0.6397705,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04563705250620842},{"word":"just","start":25.715,"end":25.955,"confidence":0.78808594,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.049685925245285034},{"word":"gonna","start":25.955,"end":26.195,"confidence":0.9472656,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.02788882702589035},{"word":"wait","start":26.195,"end":26.435,"confidence":0.9951172,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.023373760282993317},{"word":"back","start":26.435,"end":26.675,"confidence":0.9892578,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.010429911315441132},{"word":"for","start":26.675,"end":26.915,"confidence":0.9902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.008676134049892426},{"word":"a","start":26.915,"end":27.165,"confidence":0.9116211,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03332551196217537},{"word":"reply","start":27.165,"end":27.665,"confidence":0.9995117,"punctuated_word":"reply.","sentiment":"neutral","sentiment_score":0.03522314876317978},{"word":"hang","start":28.49,"end":28.65,"confidence":0.9951172,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.0184159055352211},{"word":"on","start":28.65,"end":28.73,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.005837690085172653},{"word":"a","start":28.73,"end":28.89,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0038063284009695057},{"word":"second","start":28.89,"end":29.21,"confidence":0.99902344,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.015597023069858553},{"word":"let","start":29.21,"end":29.45,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02381480857729912},{"word":"me","start":29.45,"end":29.650002,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02719911187887192},{"word":"i've","start":29.85,"end":30.09,"confidence":0.7922363,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.028268005698919296},{"word":"logged","start":30.09,"end":30.33,"confidence":0.89208984,"punctuated_word":"logged","sentiment":"neutral","sentiment_score":0.0325227715075016},{"word":"in","start":30.33,"end":30.49,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.01432768628001213},{"word":"now","start":30.49,"end":30.73,"confidence":0.9614258,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.0307928454130888},{"word":"let's","start":30.73,"end":30.89,"confidence":0.9995117,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.03553088754415512},{"word":"have","start":30.89,"end":31.01,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.030001170933246613},{"word":"a","start":31.01,"end":31.130001,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04288803786039352},{"word":"look","start":31.130001,"end":31.630001,"confidence":0.9975586,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.034044571220874786},{"word":"i'm","start":36.01,"end":36.09,"confidence":0.7062988,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.025211114436388016},{"word":"looking","start":36.09,"end":36.489998,"confidence":0.97509766,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.02478067576885223},{"word":"at","start":36.489998,"end":36.65,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.009198419749736786},{"word":"it","start":36.65,"end":37.15,"confidence":0.9975586,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.021671351045370105},{"word":"one","start":43.434998,"end":43.754997,"confidence":0.5175781,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.021124940365552906},{"word":"moment","start":43.754997,"end":44.254997,"confidence":0.99902344,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.001337248831987381},{"word":"i've","start":45.114998,"end":45.274998,"confidence":0.5296631,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.009036468341946602},{"word":"gotta","start":45.274998,"end":45.515,"confidence":0.7192383,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.004145994782447815},{"word":"go","start":45.515,"end":45.754997,"confidence":0.99316406,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.013252466917037964},{"word":"to","start":45.754997,"end":45.914997,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00985533371567726},{"word":"order","start":45.914997,"end":46.234997,"confidence":0.98828125,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.044276632368564606},{"word":"fulfillment","start":46.234997,"end":46.734997,"confidence":0.82714844,"punctuated_word":"fulfillment.","sentiment":"neutral","sentiment_score":0.02160901390016079},{"word":"go","start":47.195,"end":47.434998,"confidence":0.9140625,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":0.018182937055826187},{"word":"by","start":47.434998,"end":47.675,"confidence":0.59765625,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.03073142282664776},{"word":"speed","start":47.675,"end":48.175,"confidence":0.8811035,"punctuated_word":"speed,","sentiment":"neutral","sentiment_score":0.03981701657176018},{"word":"rate","start":48.235,"end":48.475,"confidence":0.63378906,"punctuated_word":"rate","sentiment":"neutral","sentiment_score":0.03692888468503952},{"word":"data","start":48.475,"end":48.975,"confidence":0.99609375,"punctuated_word":"data.","sentiment":"neutral","sentiment_score":0.030212897807359695},{"word":"okay","start":51.675,"end":52.074997,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06764055788516998},{"word":"let's","start":52.074997,"end":52.394997,"confidence":0.98999023,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.057429298758506775},{"word":"see","start":52.394997,"end":52.894997,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.07732968032360077},{"word":"yeah","start":57.87,"end":58.19,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18889561295509336},{"word":"you've","start":58.19,"end":58.43,"confidence":0.9995117,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.2914186716079712},{"word":"done","start":58.43,"end":58.67,"confidence":1.0,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.30818626284599304},{"word":"it","start":58.67,"end":58.75,"confidence":0.8881836,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.3873782157897949},{"word":"right","start":58.75,"end":59.25,"confidence":0.6789551,"punctuated_word":"right.","sentiment":"positive","sentiment_score":0.3643119931221008},{"word":"there's","start":59.39,"end":59.55,"confidence":0.9567871,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.24833378195762632},{"word":"nothing","start":59.55,"end":59.87,"confidence":1.0,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":0.18048647046089172},{"word":"wrong","start":59.87,"end":60.11,"confidence":1.0,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.03649324178695679},{"word":"with","start":60.11,"end":60.27,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.16713504493236542},{"word":"it","start":60.27,"end":60.77,"confidence":0.74853516,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1433919072151184},{"word":"when","start":60.91,"end":61.23,"confidence":0.99609375,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.0020541660487651825},{"word":"was","start":61.23,"end":61.39,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.014449220150709152},{"word":"this","start":61.39,"end":61.71,"confidence":0.982666,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.02768176794052124},{"word":"how","start":61.71,"end":61.87,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.0732247531414032},{"word":"old","start":61.87,"end":62.11,"confidence":1.0,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.07915833592414856},{"word":"is","start":62.11,"end":62.27,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0766296535730362},{"word":"this","start":62.27,"end":62.59,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08511658012866974},{"word":"now","start":62.59,"end":62.91,"confidence":0.99853516,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.06969080865383148},{"word":"let's","start":62.91,"end":63.149998,"confidence":0.99902344,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.011514320969581604},{"word":"see","start":63.149998,"end":63.469997,"confidence":0.9980469,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.008339974097907543},{"word":"there","start":63.469997,"end":63.629997,"confidence":0.9863281,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.00946810096502304},{"word":"should","start":63.629997,"end":63.87,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.04299858212471008},{"word":"be","start":63.87,"end":63.949997,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.02143656089901924},{"word":"a","start":63.949997,"end":64.03,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.013224167749285698},{"word":"ticket","start":64.03,"end":64.43,"confidence":0.9970703,"punctuated_word":"ticket","sentiment":"neutral","sentiment_score":-0.002072330564260483},{"word":"date","start":64.43,"end":64.93,"confidence":0.82421875,"punctuated_word":"date.","sentiment":"neutral","sentiment_score":0.003993149846792221},{"word":"from","start":66.99,"end":67.229996,"confidence":0.7363281,"punctuated_word":"From","sentiment":"neutral","sentiment_score":0.004303064197301865},{"word":"the","start":67.229996,"end":67.47,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0028748996555805206},{"word":"second","start":67.47,"end":67.97,"confidence":0.9838867,"punctuated_word":"second,","sentiment":"neutral","sentiment_score":0.005343839526176453},{"word":"which","start":68.255005,"end":68.495,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.0039560385048389435},{"word":"is","start":68.495,"end":68.735,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01505480334162712},{"word":"wow","start":68.975006,"end":69.475006,"confidence":0.7261963,"punctuated_word":"wow.","sentiment":"neutral","sentiment_score":0.05526261031627655},{"word":"okay","start":69.615005,"end":70.115005,"confidence":0.9802246,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.017263388261198997},{"word":"okay","start":70.735,"end":71.235,"confidence":0.73010254,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02756915427744389},{"word":"alright","start":71.375,"end":71.695,"confidence":0.9921875,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02548192068934441},{"word":"let","start":71.695,"end":71.775,"confidence":0.9980469,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.007664356380701065},{"word":"me","start":71.775,"end":72.015,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01435304433107376},{"word":"escalate","start":72.015,"end":72.515,"confidence":0.9980469,"punctuated_word":"escalate.","sentiment":"neutral","sentiment_score":0.004030074924230576},{"word":"alright","start":72.575005,"end":73.075005,"confidence":0.72924805,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02963944897055626},{"word":"let","start":74.575005,"end":74.815,"confidence":0.97314453,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.006087195128202438},{"word":"me","start":74.815,"end":75.135,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.016826272010803223},{"word":"escalate","start":75.135,"end":75.635,"confidence":1.0,"punctuated_word":"escalate.","sentiment":"neutral","sentiment_score":0.009036224335432053},{"word":"what's","start":75.695,"end":75.935005,"confidence":0.88720703,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.007410670630633831},{"word":"the","start":75.935005,"end":76.095,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008285284042358398},{"word":"best","start":76.095,"end":76.255005,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.024123579263687137},{"word":"way","start":76.255005,"end":76.495,"confidence":0.99609375,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.001120150089263916},{"word":"to","start":76.495,"end":76.575005,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.023645423352718353},{"word":"do","start":76.575005,"end":76.735,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.01676797866821289},{"word":"this","start":76.735,"end":76.975006,"confidence":0.99316406,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":0.040895141661167145},{"word":"okay","start":76.975006,"end":77.295006,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08147471398115158},{"word":"this","start":77.295006,"end":77.535,"confidence":0.9970703,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07880675792694092},{"word":"one","start":77.535,"end":78.035,"confidence":0.9980469,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.0848059207201004},{"word":"got","start":79.535,"end":79.695,"confidence":0.98535156,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.19704169034957889},{"word":"it","start":79.695,"end":80.19,"confidence":0.99365234,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.14908593893051147},{"word":"k","start":92.270004,"end":92.51,"confidence":0.7561035,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.07664429396390915},{"word":"alright","start":92.51,"end":92.91,"confidence":0.9975586,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.20980922877788544},{"word":"cool","start":92.91,"end":93.15,"confidence":1.0,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.05461842566728592},{"word":"leave","start":93.15,"end":93.39,"confidence":0.99609375,"punctuated_word":"Leave","sentiment":"neutral","sentiment_score":0.05536840111017227},{"word":"it","start":93.39,"end":93.55,"confidence":0.984375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.037282247096300125},{"word":"with","start":93.55,"end":93.630005,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03410384804010391},{"word":"me","start":93.630005,"end":93.79,"confidence":0.85595703,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.053227849304676056},{"word":"and","start":93.79,"end":94.03,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.036805056035518646},{"word":"then","start":94.03,"end":94.270004,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.05797865986824035},{"word":"hopefully","start":94.270004,"end":94.770004,"confidence":0.6303711,"punctuated_word":"hopefully","sentiment":"neutral","sentiment_score":0.07498987764120102},{"word":"the","start":95.354996,"end":95.515,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08484625816345215},{"word":"team","start":95.515,"end":95.835,"confidence":0.9760742,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.1022549420595169},{"word":"can","start":95.835,"end":96.075,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10314591974020004},{"word":"jump","start":96.075,"end":96.314995,"confidence":1.0,"punctuated_word":"jump","sentiment":"neutral","sentiment_score":0.16364686191082},{"word":"onto","start":96.314995,"end":96.555,"confidence":0.74365234,"punctuated_word":"onto","sentiment":"neutral","sentiment_score":0.11151634156703948},{"word":"it","start":96.555,"end":96.795,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.10800499469041824},{"word":"and","start":96.795,"end":96.954994,"confidence":0.44921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06725567579269409},{"word":"then","start":96.954994,"end":97.115,"confidence":0.9482422,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.06141179800033569},{"word":"i","start":97.115,"end":97.274994,"confidence":0.90478516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04400639608502388},{"word":"can","start":97.274994,"end":97.435,"confidence":0.9604492,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05162401497364044},{"word":"assign","start":97.435,"end":97.755,"confidence":0.7792969,"punctuated_word":"assign","sentiment":"neutral","sentiment_score":0.02520267851650715},{"word":"it","start":97.755,"end":98.255,"confidence":0.90893555,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.4697245657444},{"word":"everything","start":99.034996,"end":99.435,"confidence":0.9838867,"punctuated_word":"Everything","sentiment":"neutral","sentiment_score":0.2931438386440277},{"word":"else","start":99.435,"end":99.674995,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.3186974823474884},{"word":"going","start":99.674995,"end":99.994995,"confidence":0.99316406,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.2829649746417999},{"word":"okay","start":99.994995,"end":100.314995,"confidence":0.9758301,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":0.2673911452293396},{"word":"my","start":100.314995,"end":100.555,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.21604715287685392},{"word":"friend","start":100.555,"end":101.055,"confidence":0.9995117,"punctuated_word":"friend?","sentiment":"neutral","sentiment_score":0.29571032524108887},{"word":"it's","start":109.274994,"end":109.595,"confidence":0.9926758,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.7543259859085083},{"word":"very","start":109.595,"end":109.91499,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.7930713295936584},{"word":"nice","start":109.91499,"end":110.235,"confidence":0.9284668,"punctuated_word":"nice,","sentiment":"positive","sentiment_score":0.750835657119751},{"word":"isn't","start":110.235,"end":110.475,"confidence":0.9995117,"punctuated_word":"isn't","sentiment":"positive","sentiment_score":0.6552531123161316},{"word":"it","start":110.475,"end":110.79,"confidence":0.9946289,"punctuated_word":"it?","sentiment":"positive","sentiment_score":0.5806857347488403},{"word":"have","start":111.83,"end":112.07,"confidence":0.9970703,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.068707674741745},{"word":"you","start":112.07,"end":112.23,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11294189095497131},{"word":"got","start":112.23,"end":112.47,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.1215810924768448},{"word":"any","start":112.47,"end":112.71,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.13827958703041077},{"word":"feedback","start":112.71,"end":113.11,"confidence":1.0,"punctuated_word":"feedback","sentiment":"neutral","sentiment_score":0.10680480301380156},{"word":"or","start":113.11,"end":113.43,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.06997601687908173},{"word":"feature","start":113.43,"end":113.83,"confidence":0.98291016,"punctuated_word":"feature","sentiment":"neutral","sentiment_score":0.1036284863948822},{"word":"request","start":113.83,"end":114.23,"confidence":0.7746582,"punctuated_word":"request?","sentiment":"neutral","sentiment_score":0.13184118270874023},{"word":"can","start":114.23,"end":114.31,"confidence":0.99121094,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0008134078234434128},{"word":"you","start":114.31,"end":114.47,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013029081746935844},{"word":"just","start":114.47,"end":114.71,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.008386127650737762},{"word":"chuck","start":114.71,"end":114.87,"confidence":0.79052734,"punctuated_word":"chuck","sentiment":"neutral","sentiment_score":-0.010528882965445518},{"word":"it","start":114.87,"end":115.03,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0009625405073165894},{"word":"in","start":115.03,"end":115.19,"confidence":0.5229492,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0015682503581047058},{"word":"to","start":115.19,"end":115.35,"confidence":0.69140625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.022915439680218697},{"word":"the","start":115.35,"end":115.590004,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05556069687008858},{"word":"okay","start":121.03,"end":121.53,"confidence":0.99658203,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.2299591600894928},{"word":"what","start":123.43,"end":123.67,"confidence":0.9404297,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.020311057567596436},{"word":"about","start":123.67,"end":123.91,"confidence":0.9404297,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.01256544515490532},{"word":"invoices","start":123.91,"end":124.39,"confidence":0.99328613,"punctuated_word":"invoices?","sentiment":"neutral","sentiment_score":0.03374475613236427},{"word":"have","start":124.39,"end":124.55,"confidence":1.0,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.006047144532203674},{"word":"you","start":124.55,"end":124.71,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00260874442756176},{"word":"got","start":124.71,"end":124.87,"confidence":0.9970703,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.006788436323404312},{"word":"all","start":124.87,"end":124.95,"confidence":0.8618164,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.006836822256445885},{"word":"the","start":124.95,"end":125.03,"confidence":0.72998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007200658321380615},{"word":"invoices","start":125.03,"end":125.53,"confidence":1.0,"punctuated_word":"invoices","sentiment":"neutral","sentiment_score":0.006563355214893818},{"word":"there","start":125.59,"end":125.83,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.0025270767509937286},{"word":"or","start":125.83,"end":125.99,"confidence":0.98095703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.001005725935101509},{"word":"not","start":125.99,"end":126.15,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.007234055548906326},{"word":"yet","start":126.15,"end":126.465,"confidence":0.9995117,"punctuated_word":"yet?","sentiment":"neutral","sentiment_score":-0.004448631778359413},{"word":"yeah","start":129.025,"end":129.525,"confidence":0.7305908,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01185864768922329},{"word":"let's","start":129.905,"end":130.305,"confidence":0.83740234,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.021402817219495773},{"word":"have","start":130.305,"end":130.545,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.030924173071980476},{"word":"a","start":130.545,"end":130.625,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.044624555855989456},{"word":"look","start":130.625,"end":130.86499,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.028929011896252632},{"word":"together","start":130.86499,"end":131.36499,"confidence":0.98217773,"punctuated_word":"together.","sentiment":"neutral","sentiment_score":0.01994575187563896},{"word":"so","start":131.50499,"end":131.745,"confidence":0.9453125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01153993047773838},{"word":"let","start":131.745,"end":131.905,"confidence":0.9951172,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.020952371880412105},{"word":"me","start":131.905,"end":132.14499,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.025903038680553436},{"word":"go","start":132.14499,"end":132.625,"confidence":0.8796387,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.01493103988468647},{"word":"is","start":132.625,"end":132.86499,"confidence":0.8442383,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.002842503599822521},{"word":"it","start":132.86499,"end":132.94499,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.004125213250517845},{"word":"go","start":132.94499,"end":133.185,"confidence":0.56591797,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.002087254077196121},{"word":"high","start":133.185,"end":133.345,"confidence":0.9448242,"punctuated_word":"high","sentiment":"neutral","sentiment_score":0.0028254427015781403},{"word":"speed","start":133.345,"end":133.58499,"confidence":0.9970703,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.0067375293001532555},{"word":"or","start":133.58499,"end":133.745,"confidence":0.99316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.00623855646699667},{"word":"go","start":133.745,"end":133.905,"confidence":0.96777344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.0006996681913733482},{"word":"data","start":133.905,"end":134.22499,"confidence":0.9448242,"punctuated_word":"data?","sentiment":"neutral","sentiment_score":0.0016898810863494873},{"word":"which","start":134.22499,"end":134.465,"confidence":0.9980469,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":-0.009754407219588757},{"word":"one","start":134.465,"end":134.94499,"confidence":0.907959,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.006706181913614273},{"word":"go","start":134.94499,"end":135.105,"confidence":0.91748047,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":-0.02150055393576622},{"word":"high","start":135.105,"end":135.345,"confidence":0.9863281,"punctuated_word":"high","sentiment":"neutral","sentiment_score":-0.011599819175899029},{"word":"speed","start":135.345,"end":135.665,"confidence":0.79833984,"punctuated_word":"speed.","sentiment":"neutral","sentiment_score":-0.01461376715451479},{"word":"yeah","start":135.665,"end":136.165,"confidence":0.9836426,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007980084046721458},{"word":"yeah","start":139.185,"end":139.685,"confidence":0.97875977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03230980038642883},{"word":"okay","start":141.39,"end":141.71,"confidence":0.9790039,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00533646997064352},{"word":"no","start":141.71,"end":142.11,"confidence":0.9230957,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08697875589132309},{"word":"go","start":142.11,"end":142.27,"confidence":0.7453613,"punctuated_word":"Go.","sentiment":"neutral","sentiment_score":-0.05982247740030289},{"word":"go","start":142.27,"end":142.43001,"confidence":0.9951172,"punctuated_word":"Go.","sentiment":"neutral","sentiment_score":-0.032883211970329285},{"word":"go","start":142.43001,"end":142.67001,"confidence":0.99365234,"punctuated_word":"Go.","sentiment":"neutral","sentiment_score":-0.010129183530807497},{"word":"go","start":142.67001,"end":142.75,"confidence":0.99609375,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":0.04788056015968323},{"word":"for","start":142.75,"end":142.99,"confidence":0.9448242,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08648974448442459},{"word":"it","start":142.99,"end":143.15001,"confidence":0.99853516,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.03665940463542938},{"word":"i'm","start":143.15001,"end":143.31001,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02548016980290413},{"word":"just","start":143.31001,"end":143.47,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.030163027346134182},{"word":"gonna","start":143.47,"end":143.79001,"confidence":0.9526367,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.041017234325408936},{"word":"look","start":143.79001,"end":143.95001,"confidence":0.9970703,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.04509095847606659},{"word":"and","start":143.95001,"end":144.11,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02648233249783516},{"word":"see","start":144.11,"end":144.19,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.02566376700997353},{"word":"what","start":144.19,"end":144.35,"confidence":0.66748047,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.011111009865999222},{"word":"you","start":144.35,"end":144.51001,"confidence":0.9589844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012717436999082564},{"word":"got","start":144.51001,"end":144.75,"confidence":0.74902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.014183785766363144},{"word":"here","start":144.75,"end":144.91,"confidence":0.6390381,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.02282833307981491},{"word":"okay","start":144.91,"end":145.41,"confidence":0.67077637,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04224470630288124},{"word":"alright","start":146.75,"end":147.25,"confidence":0.85913086,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09844087809324265},{"word":"i'll","start":147.39,"end":147.55,"confidence":0.4996338,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.11317314207553864},{"word":"go","start":147.55,"end":147.71,"confidence":0.59716797,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.12237519025802612},{"word":"for","start":147.71,"end":147.83002,"confidence":0.6538086,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11006313562393188},{"word":"it","start":147.83002,"end":147.95001,"confidence":0.56152344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08063576370477676},{"word":"anyway","start":147.95001,"end":148.35,"confidence":0.8894043,"punctuated_word":"anyway.","sentiment":"neutral","sentiment_score":0.05278482288122177},{"word":"alright","start":148.35,"end":148.75,"confidence":0.9916992,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08359618484973907},{"word":"thanks","start":148.75,"end":149.15001,"confidence":0.9777832,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.4293224811553955},{"word":"mate","start":149.15001,"end":149.39,"confidence":0.98168945,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.36450693011283875},{"word":"see","start":149.39,"end":149.63,"confidence":0.98291016,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.29761749505996704},{"word":"you","start":149.63,"end":149.87001,"confidence":0.9921875,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.24331355094909668},{"word":"bye","start":149.87001,"end":150.11,"confidence":0.64746094,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.10777672380208968},{"word":"bye","start":150.11,"end":150.61,"confidence":0.77783203,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.08843664824962616}],"paragraphs":{"transcript":"\nMister Rick? I'm okay. How are you? Yes. The mobile numbers you need.\n\nOkay. We're ordering. I'm just gonna wait back for a reply. Hang on a second. Let me I've logged in now.\n\nLet's have a look. I'm looking at it. One moment. I've gotta go to order fulfillment. Go by speed, rate data.\n\nOkay. Let's see. Yeah. You've done it right. There's nothing wrong with it.\n\nWhen was this? How old is this now? Let's see. There should be a ticket date. From the second, which is wow.\n\nOkay. Okay. Alright. Let me escalate. Alright.\n\nLet me escalate. What's the best way to do this? Okay. This one. Got it.\n\nK. Alright. Cool. Leave it with me, and then hopefully the team can jump onto it and then I can assign it. Everything else going okay, my friend?\n\nIt's very nice, isn't it? Have you got any feedback or feature request? Can you just chuck it in to the okay. What about invoices? Have you got all the invoices there or not yet?\n\nYeah. Let's have a look together. So let me go. Is it go high speed or go data? Which one?\n\nGo high speed. Yeah. Yeah. Okay. No.\n\nGo. Go. Go. Go for it. I'm just gonna look and see what you got here.\n\nOkay. Alright. I'll go for it anyway. Alright. Thanks, mate.\n\nSee you. Bye bye.","paragraphs":[{"sentences":[{"text":"Mister Rick?","start":1.1999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.03319244459271431},{"text":"I'm okay.","start":4.4,"end":5.04,"sentiment":"neutral","sentiment_score":0.30117830634117126},{"text":"How are you?","start":5.04,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2683604657649994},{"text":"Yes.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.03773818165063858},{"text":"The mobile numbers you need.","start":19.795,"end":21.415,"sentiment":"neutral","sentiment_score":-0.010786866024136543}],"sentiment":"neutral","sentiment_score":0.11212513466867116,"num_words":13,"start":1.1999999,"end":21.415},{"sentences":[{"text":"Okay.","start":24.035,"end":24.515,"sentiment":"neutral","sentiment_score":0.040510743856430054},{"text":"We're ordering.","start":24.515,"end":25.255001,"sentiment":"neutral","sentiment_score":0.04794760420918465},{"text":"I'm just gonna wait back for a reply.","start":25.555,"end":27.665,"sentiment":"neutral","sentiment_score":0.027111000381410122},{"text":"Hang on a second.","start":28.49,"end":29.21,"sentiment":"neutral","sentiment_score":-0.0012125610373914237},{"text":"Let me I've logged in now.","start":29.21,"end":30.73,"sentiment":"neutral","sentiment_score":0.02615420489261548}],"sentiment":"neutral","sentiment_score":0.024065187644390834,"num_words":21,"start":24.035,"end":30.73},{"sentences":[{"text":"Let's have a look.","start":30.73,"end":31.630001,"sentiment":"neutral","sentiment_score":0.03561616688966751},{"text":"I'm looking at it.","start":36.01,"end":37.15,"sentiment":"neutral","sentiment_score":0.020215390250086784},{"text":"One moment.","start":43.434998,"end":44.254997,"sentiment":"neutral","sentiment_score":-0.011231094598770143},{"text":"I've gotta go to order fulfillment.","start":45.114998,"end":46.734997,"sentiment":"neutral","sentiment_score":0.012635163962841034},{"text":"Go by speed, rate data.","start":47.195,"end":48.975,"sentiment":"neutral","sentiment_score":0.031174631789326668}],"sentiment":"neutral","sentiment_score":0.020597532480245546,"num_words":21,"start":30.73,"end":48.975},{"sentences":[{"text":"Okay.","start":51.675,"end":52.074997,"sentiment":"neutral","sentiment_score":0.06764055788516998},{"text":"Let's see.","start":52.074997,"end":52.894997,"sentiment":"neutral","sentiment_score":0.06737948954105377},{"text":"Yeah.","start":57.87,"end":58.19,"sentiment":"neutral","sentiment_score":0.18889561295509336},{"text":"You've done it right.","start":58.19,"end":59.25,"sentiment":"positive","sentiment_score":0.337823785841465},{"text":"There's nothing wrong with it.","start":59.39,"end":60.77,"sentiment":"neutral","sentiment_score":0.140570792555809}],"sentiment":"neutral","sentiment_score":0.1881110966205597,"num_words":13,"start":51.675,"end":60.77},{"sentences":[{"text":"When was this?","start":60.91,"end":61.71,"sentiment":"neutral","sentiment_score":-0.014728384713331858},{"text":"How old is this now?","start":61.71,"end":62.91,"sentiment":"neutral","sentiment_score":-0.07676402628421783},{"text":"Let's see.","start":62.91,"end":63.469997,"sentiment":"neutral","sentiment_score":-0.0015871734358370304},{"text":"There should be a ticket date.","start":63.469997,"end":64.93,"sentiment":"neutral","sentiment_score":0.014841371836761633},{"text":"From the second, which is wow.","start":66.99,"end":69.475006,"sentiment":"neutral","sentiment_score":0.014465875923633575}],"sentiment":"neutral","sentiment_score":-0.01160618844865398,"num_words":22,"start":60.91,"end":69.475006},{"sentences":[{"text":"Okay.","start":69.615005,"end":70.115005,"sentiment":"neutral","sentiment_score":0.017263388261198997},{"text":"Okay.","start":70.735,"end":71.235,"sentiment":"neutral","sentiment_score":0.02756915427744389},{"text":"Alright.","start":71.375,"end":71.695,"sentiment":"neutral","sentiment_score":0.02548192068934441},{"text":"Let me escalate.","start":71.695,"end":72.515,"sentiment":"neutral","sentiment_score":0.0035729209582010904},{"text":"Alright.","start":72.575005,"end":73.075005,"sentiment":"neutral","sentiment_score":0.02963944897055626}],"sentiment":"neutral","sentiment_score":0.015810382153306688,"num_words":7,"start":69.615005,"end":73.075005},{"sentences":[{"text":"Let me escalate.","start":74.575005,"end":75.635,"sentiment":"neutral","sentiment_score":0.010649897158145905},{"text":"What's the best way to do this?","start":75.695,"end":76.975006,"sentiment":"neutral","sentiment_score":0.005766979950879302},{"text":"Okay.","start":76.975006,"end":77.295006,"sentiment":"neutral","sentiment_score":0.08147471398115158},{"text":"This one.","start":77.295006,"end":78.035,"sentiment":"neutral","sentiment_score":0.08180633932352066},{"text":"Got it.","start":79.535,"end":80.19,"sentiment":"neutral","sentiment_score":0.17306381464004517}],"sentiment":"neutral","sentiment_score":0.04423557153592507,"num_words":15,"start":74.575005,"end":80.19},{"sentences":[{"text":"K.","start":92.270004,"end":92.51,"sentiment":"neutral","sentiment_score":0.07664429396390915},{"text":"Alright.","start":92.51,"end":92.91,"sentiment":"neutral","sentiment_score":0.20980922877788544},{"text":"Cool.","start":92.91,"end":93.15,"sentiment":"neutral","sentiment_score":0.05461842566728592},{"text":"Leave it with me, and then hopefully the team can jump onto it and then I can assign it.","start":93.15,"end":98.255,"sentiment":"neutral","sentiment_score":0.09170507296527687},{"text":"Everything else going okay, my friend?","start":99.034996,"end":101.055,"sentiment":"neutral","sentiment_score":0.2789924864967664}],"sentiment":"neutral","sentiment_score":0.13419368763321213,"num_words":28,"start":92.270004,"end":101.055},{"sentences":[{"text":"It's very nice, isn't it?","start":109.274994,"end":110.79,"sentiment":"positive","sentiment_score":0.706834363937378},{"text":"Have you got any feedback or feature request?","start":111.83,"end":114.23,"sentiment":"neutral","sentiment_score":0.1067200917750597},{"text":"Can you just chuck it in to the okay.","start":114.23,"end":121.53,"sentiment":"neutral","sentiment_score":0.03563786008291774},{"text":"What about invoices?","start":123.43,"end":124.39,"sentiment":"neutral","sentiment_score":0.02220708628495534},{"text":"Have you got all the invoices there or not yet?","start":124.39,"end":126.465,"sentiment":"neutral","sentiment_score":0.0025883824564516544}],"sentiment":"neutral","sentiment_score":0.13717652508722886,"num_words":35,"start":109.274994,"end":126.465},{"sentences":[{"text":"Yeah.","start":129.025,"end":129.525,"sentiment":"neutral","sentiment_score":0.01185864768922329},{"text":"Let's have a look together.","start":129.905,"end":131.36499,"sentiment":"neutral","sentiment_score":0.02916526198387146},{"text":"So let me go.","start":131.50499,"end":132.625,"sentiment":"neutral","sentiment_score":0.018331595230847597},{"text":"Is it go high speed or go data?","start":132.625,"end":134.22499,"sentiment":"neutral","sentiment_score":0.0009605740197002888},{"text":"Which one?","start":134.22499,"end":134.94499,"sentiment":"neutral","sentiment_score":-0.008230294566601515}],"sentiment":"neutral","sentiment_score":0.011111767077818514,"num_words":20,"start":129.025,"end":134.94499},{"sentences":[{"text":"Go high speed.","start":134.94499,"end":135.665,"sentiment":"neutral","sentiment_score":-0.015904713422060013},{"text":"Yeah.","start":135.665,"end":136.165,"sentiment":"neutral","sentiment_score":0.007980084046721458},{"text":"Yeah.","start":139.185,"end":139.685,"sentiment":"neutral","sentiment_score":-0.03230980038642883},{"text":"Okay.","start":141.39,"end":141.71,"sentiment":"neutral","sentiment_score":-0.00533646997064352},{"text":"No.","start":141.71,"end":142.11,"sentiment":"neutral","sentiment_score":-0.08697875589132309}],"sentiment":"neutral","sentiment_score":-0.023479868923979148,"num_words":7,"start":134.94499,"end":142.11},{"sentences":[{"text":"Go.","start":142.11,"end":142.27,"sentiment":"neutral","sentiment_score":-0.05982247740030289},{"text":"Go.","start":142.27,"end":142.43001,"sentiment":"neutral","sentiment_score":-0.032883211970329285},{"text":"Go.","start":142.43001,"end":142.67001,"sentiment":"neutral","sentiment_score":-0.010129183530807497},{"text":"Go for it.","start":142.67001,"end":143.15001,"sentiment":"neutral","sentiment_score":0.05700990309317907},{"text":"I'm just gonna look and see what you got here.","start":143.15001,"end":144.91,"sentiment":"neutral","sentiment_score":0.025473805516958235}],"sentiment":"neutral","sentiment_score":0.020183305721729994,"num_words":16,"start":142.11,"end":144.91},{"sentences":[{"text":"Okay.","start":144.91,"end":145.41,"sentiment":"neutral","sentiment_score":0.04224470630288124},{"text":"Alright.","start":146.75,"end":147.25,"sentiment":"neutral","sentiment_score":0.09844087809324265},{"text":"I'll go for it anyway.","start":147.39,"end":148.35,"sentiment":"neutral","sentiment_score":0.09580641090869904},{"text":"Alright.","start":148.35,"end":148.75,"sentiment":"neutral","sentiment_score":0.08359618484973907},{"text":"Thanks, mate.","start":148.75,"end":149.39,"sentiment":"positive","sentiment_score":0.3969147056341171}],"sentiment":"neutral","sentiment_score":0.14971432350575925,"num_words":10,"start":144.91,"end":149.39},{"sentences":[{"text":"See you.","start":149.39,"end":149.87001,"sentiment":"neutral","sentiment_score":0.27046552300453186},{"text":"Bye bye.","start":149.87001,"end":150.61,"sentiment":"neutral","sentiment_score":0.09810668602585793}],"sentiment":"neutral","sentiment_score":0.1842861045151949,"num_words":4,"start":149.39,"end":150.61}]}}]},{"alternatives":[{"transcript":"History. How are we? Encurred my good. Hi. Yes. I'm just following up. I know porting takes a little bit longer, but the two new numbers been sitting there for quite a bit. Has anyone looked at it? Yeah. Two. Yeah. I just wanna make sure I've done it right. Okay. Okay. From the second, which I I think that's Thursday. Okay. No worries. Thanks, Sean. Yeah. Yeah. All doing okay. I was sort of trying to play around with the new platform. It seems seems nice. No. Because I did the new order, the new porting, and that was pretty straightforward. So that looks good. Not not yet. No. It should be on the go. Hey, Sean. But can we do it later, man? Because I'm just in the middle of 20 different things. That's all. Okay. You'll you'll look. We can touch base tomorrow if need be. Okay? Thanks, mate. Alright. Bye.","confidence":0.99121094,"words":[{"word":"history","start":1.4399999,"end":1.9399999,"confidence":0.69799805,"punctuated_word":"History.","sentiment":"neutral","sentiment_score":0.03056013025343418},{"word":"how","start":2.48,"end":2.72,"confidence":0.89990234,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.12406733632087708},{"word":"are","start":2.72,"end":2.8799999,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1025964692234993},{"word":"we","start":2.8799999,"end":3.3799999,"confidence":0.99316406,"punctuated_word":"we?","sentiment":"neutral","sentiment_score":0.1352880895137787},{"word":"encurred","start":5.8399997,"end":6.3199997,"confidence":0.2612915,"punctuated_word":"Encurred","sentiment":"positive","sentiment_score":0.4596230685710907},{"word":"my","start":6.3199997,"end":6.48,"confidence":0.48486328,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.5036642551422119},{"word":"good","start":6.48,"end":6.7999997,"confidence":0.6777344,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5155673027038574},{"word":"hi","start":6.7999997,"end":6.96,"confidence":0.54785156,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.20207880437374115},{"word":"yes","start":6.96,"end":7.2,"confidence":0.94262695,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.19194412231445312},{"word":"i'm","start":7.2,"end":7.3599997,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1304636299610138},{"word":"just","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.15286773443222046},{"word":"following","start":7.52,"end":7.9199996,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.1609843522310257},{"word":"up","start":7.9199996,"end":8.42,"confidence":0.9995117,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.16419076919555664},{"word":"i","start":10.0,"end":10.24,"confidence":0.64746094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04001915454864502},{"word":"know","start":10.24,"end":10.559999,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06020665168762207},{"word":"porting","start":10.559999,"end":10.96,"confidence":0.9707031,"punctuated_word":"porting","sentiment":"neutral","sentiment_score":-0.04648634046316147},{"word":"takes","start":10.96,"end":11.28,"confidence":0.97509766,"punctuated_word":"takes","sentiment":"neutral","sentiment_score":-0.07463253289461136},{"word":"a","start":11.28,"end":11.36,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09297455102205276},{"word":"little","start":11.36,"end":11.599999,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.09858083724975586},{"word":"bit","start":11.599999,"end":11.84,"confidence":0.9980469,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.09583675861358644},{"word":"longer","start":11.84,"end":12.32,"confidence":0.9538574,"punctuated_word":"longer,","sentiment":"neutral","sentiment_score":-0.06764085590839386},{"word":"but","start":12.32,"end":12.82,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07370252907276154},{"word":"the","start":12.96,"end":13.2,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14231106638908386},{"word":"two","start":13.2,"end":13.44,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.10983357578516006},{"word":"new","start":13.44,"end":13.679999,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.09006214886903763},{"word":"numbers","start":13.679999,"end":14.179999,"confidence":0.9770508,"punctuated_word":"numbers","sentiment":"neutral","sentiment_score":-0.06407615542411804},{"word":"been","start":14.4,"end":14.639999,"confidence":0.7368164,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.179351344704628},{"word":"sitting","start":14.639999,"end":14.88,"confidence":0.96972656,"punctuated_word":"sitting","sentiment":"neutral","sentiment_score":-0.18508929014205933},{"word":"there","start":14.88,"end":15.04,"confidence":0.9941406,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.16962037980556488},{"word":"for","start":15.04,"end":15.28,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1072150319814682},{"word":"quite","start":15.28,"end":15.5199995,"confidence":0.9970703,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.09369972348213196},{"word":"a","start":15.5199995,"end":15.599999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09273919463157654},{"word":"bit","start":15.599999,"end":15.885,"confidence":0.99658203,"punctuated_word":"bit.","sentiment":"neutral","sentiment_score":-0.08222675323486328},{"word":"has","start":16.445,"end":16.765,"confidence":0.96533203,"punctuated_word":"Has","sentiment":"neutral","sentiment_score":-0.04369688034057617},{"word":"anyone","start":16.765,"end":17.085001,"confidence":0.9980469,"punctuated_word":"anyone","sentiment":"neutral","sentiment_score":-0.02598067931830883},{"word":"looked","start":17.085001,"end":17.325,"confidence":0.99902344,"punctuated_word":"looked","sentiment":"neutral","sentiment_score":-0.036676399409770966},{"word":"at","start":17.325,"end":17.485,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.04630929231643677},{"word":"it","start":17.485,"end":17.985,"confidence":0.99365234,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.018790068104863167},{"word":"yeah","start":21.725,"end":22.225,"confidence":0.9465332,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018688995391130447},{"word":"two","start":22.285,"end":22.785,"confidence":0.9951172,"punctuated_word":"Two.","sentiment":"neutral","sentiment_score":0.011716022156178951},{"word":"yeah","start":32.17,"end":32.57,"confidence":0.9916992,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0719500258564949},{"word":"i","start":32.57,"end":32.73,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013879328966140749},{"word":"just","start":32.73,"end":32.89,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.005822703242301941},{"word":"wanna","start":32.89,"end":33.13,"confidence":0.8964844,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.021465927362442017},{"word":"make","start":33.13,"end":33.29,"confidence":0.99316406,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.003292985260486603},{"word":"sure","start":33.29,"end":33.53,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.010409675538539886},{"word":"i've","start":33.53,"end":33.69,"confidence":0.98876953,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.027781231328845024},{"word":"done","start":33.69,"end":33.85,"confidence":0.99902344,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.01483285427093506},{"word":"it","start":33.85,"end":34.01,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.024336576461791992},{"word":"right","start":34.01,"end":34.51,"confidence":0.99853516,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.05902034789323807},{"word":"okay","start":45.554996,"end":46.054996,"confidence":0.7976074,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.015591725707054138},{"word":"okay","start":60.98,"end":61.48,"confidence":0.8022461,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.002647245302796364},{"word":"from","start":64.020004,"end":64.520004,"confidence":0.7685547,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.00798436626791954},{"word":"the","start":65.78,"end":66.1,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.002051493152976036},{"word":"second","start":66.1,"end":66.6,"confidence":0.9033203,"punctuated_word":"second,","sentiment":"neutral","sentiment_score":0.005875852890312672},{"word":"which","start":67.14,"end":67.46,"confidence":0.99902344,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.004810258746147156},{"word":"i","start":67.46,"end":67.96,"confidence":0.94628906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.006962904706597328},{"word":"i","start":68.66,"end":68.74,"confidence":0.9013672,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0025032535195350647},{"word":"think","start":68.74,"end":69.14,"confidence":0.99316406,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.00766870379447937},{"word":"that's","start":69.14,"end":69.64,"confidence":0.9470215,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.017289042472839355},{"word":"thursday","start":69.7,"end":70.2,"confidence":0.8425293,"punctuated_word":"Thursday.","sentiment":"neutral","sentiment_score":0.005113394930958748},{"word":"okay","start":73.735,"end":74.235,"confidence":0.97631836,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.012914976105093956},{"word":"no","start":97.28999,"end":97.45,"confidence":0.7573242,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.028817597776651382},{"word":"worries","start":97.45,"end":97.689995,"confidence":0.95458984,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.09547770768404008},{"word":"thanks","start":97.689995,"end":98.009995,"confidence":0.9135742,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.5584859251976013},{"word":"sean","start":98.009995,"end":98.509995,"confidence":0.94506836,"punctuated_word":"Sean.","sentiment":"neutral","sentiment_score":0.18114739656448364},{"word":"yeah","start":101.564995,"end":101.884995,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18786199390888217},{"word":"yeah","start":101.884995,"end":102.365,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.23419201374053955},{"word":"all","start":102.365,"end":102.604996,"confidence":0.9394531,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.32936370372772217},{"word":"doing","start":102.604996,"end":102.924995,"confidence":0.8857422,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.3489932715892792},{"word":"okay","start":102.924995,"end":103.424995,"confidence":0.9736328,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.3610825538635254},{"word":"i","start":104.284996,"end":104.445,"confidence":0.8339844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.27251288294792175},{"word":"was","start":104.445,"end":104.945,"confidence":0.97314453,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.2733655273914337},{"word":"sort","start":105.005,"end":105.244995,"confidence":0.82128906,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.196147620677948},{"word":"of","start":105.244995,"end":105.325,"confidence":0.97998047,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.26935088634490967},{"word":"trying","start":105.325,"end":105.564995,"confidence":0.9921875,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.218581885099411},{"word":"to","start":105.564995,"end":105.645,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2640487551689148},{"word":"play","start":105.645,"end":105.884995,"confidence":1.0,"punctuated_word":"play","sentiment":"neutral","sentiment_score":0.24795931577682495},{"word":"around","start":105.884995,"end":106.125,"confidence":1.0,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.26761555671691895},{"word":"with","start":106.125,"end":106.284996,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.343902587890625},{"word":"the","start":106.284996,"end":106.445,"confidence":0.9980469,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.351240336894989},{"word":"new","start":106.445,"end":106.604996,"confidence":1.0,"punctuated_word":"new","sentiment":"positive","sentiment_score":0.3704988062381744},{"word":"platform","start":106.604996,"end":107.104996,"confidence":0.970459,"punctuated_word":"platform.","sentiment":"positive","sentiment_score":0.3423194885253906},{"word":"it","start":107.16499,"end":107.325,"confidence":0.99121094,"punctuated_word":"It","sentiment":"positive","sentiment_score":0.7220619916915894},{"word":"seems","start":107.325,"end":107.645,"confidence":0.9863281,"punctuated_word":"seems","sentiment":"positive","sentiment_score":0.7330859899520874},{"word":"seems","start":107.645,"end":107.965,"confidence":0.9819336,"punctuated_word":"seems","sentiment":"positive","sentiment_score":0.7930482625961304},{"word":"nice","start":107.965,"end":108.465,"confidence":1.0,"punctuated_word":"nice.","sentiment":"positive","sentiment_score":0.7436342239379883},{"word":"no","start":115.61,"end":116.01,"confidence":0.96191406,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.009474733844399452},{"word":"because","start":116.01,"end":116.490005,"confidence":0.99316406,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.005464758723974228},{"word":"i","start":116.490005,"end":116.57001,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08740563690662384},{"word":"did","start":116.57001,"end":116.73,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.11598342657089232},{"word":"the","start":116.73,"end":116.89001,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12325122952461244},{"word":"new","start":116.89001,"end":117.21001,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.09142326563596724},{"word":"order","start":117.21001,"end":117.53001,"confidence":0.95947266,"punctuated_word":"order,","sentiment":"neutral","sentiment_score":0.1737864762544632},{"word":"the","start":117.53001,"end":117.69,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2477407902479172},{"word":"new","start":117.69,"end":118.090004,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.19194690883159635},{"word":"porting","start":118.090004,"end":118.490005,"confidence":0.9078776,"punctuated_word":"porting,","sentiment":"neutral","sentiment_score":0.2289679050445557},{"word":"and","start":118.490005,"end":118.810005,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.3009238541126251},{"word":"that","start":118.810005,"end":118.97,"confidence":0.8730469,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4292636513710022},{"word":"was","start":118.97,"end":119.29,"confidence":0.69189453,"punctuated_word":"was","sentiment":"positive","sentiment_score":0.3995019197463989},{"word":"pretty","start":119.29,"end":119.69,"confidence":0.99902344,"punctuated_word":"pretty","sentiment":"positive","sentiment_score":0.33358538150787354},{"word":"straightforward","start":119.69,"end":120.19,"confidence":0.9440918,"punctuated_word":"straightforward.","sentiment":"neutral","sentiment_score":0.23408383131027224},{"word":"so","start":122.090004,"end":122.41,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2877664566040039},{"word":"that","start":122.41,"end":122.810005,"confidence":0.9980469,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5058249235153198},{"word":"looks","start":122.810005,"end":123.130005,"confidence":0.5361328,"punctuated_word":"looks","sentiment":"positive","sentiment_score":0.4648735523223877},{"word":"good","start":123.130005,"end":123.630005,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.33048585057258606},{"word":"not","start":127.325005,"end":127.565,"confidence":0.7324219,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.03797311708331108},{"word":"not","start":127.565,"end":128.045,"confidence":0.93408203,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.031113939359784126},{"word":"yet","start":128.045,"end":128.545,"confidence":0.9650879,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.016858208924531937},{"word":"no","start":135.085,"end":135.405,"confidence":0.90405273,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.027953410521149635},{"word":"it","start":135.405,"end":135.565,"confidence":0.6245117,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.005348283797502518},{"word":"should","start":135.565,"end":135.80501,"confidence":0.9970703,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.0067667774856090546},{"word":"be","start":135.80501,"end":135.885,"confidence":0.9902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.01682715304195881},{"word":"on","start":135.885,"end":136.045,"confidence":0.7553711,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.009509488940238953},{"word":"the","start":136.045,"end":136.125,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017045004293322563},{"word":"go","start":136.125,"end":136.365,"confidence":0.6916504,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.011126426979899406},{"word":"hey","start":136.365,"end":136.845,"confidence":0.63952637,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":0.018612638115882874},{"word":"sean","start":136.845,"end":137.085,"confidence":0.8339844,"punctuated_word":"Sean.","sentiment":"neutral","sentiment_score":0.01818990707397461},{"word":"but","start":137.085,"end":137.245,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.005542296916246414},{"word":"can","start":137.245,"end":137.405,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0075752828270196915},{"word":"we","start":137.405,"end":137.565,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0028031356632709503},{"word":"do","start":137.565,"end":137.80501,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0012616626918315887},{"word":"it","start":137.80501,"end":137.885,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.005616610869765282},{"word":"later","start":137.885,"end":138.205,"confidence":0.98217773,"punctuated_word":"later,","sentiment":"neutral","sentiment_score":-0.005926311947405338},{"word":"man","start":138.205,"end":138.445,"confidence":0.94873047,"punctuated_word":"man?","sentiment":"neutral","sentiment_score":-0.006651596166193485},{"word":"because","start":138.445,"end":138.945,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.04342542588710785},{"word":"i'm","start":139.72,"end":139.95999,"confidence":0.9916992,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.049074526876211166},{"word":"just","start":139.95999,"end":140.04,"confidence":0.9892578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05202077329158783},{"word":"in","start":140.04,"end":140.12,"confidence":0.89501953,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.05222281441092491},{"word":"the","start":140.12,"end":140.2,"confidence":0.8857422,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.055741555988788605},{"word":"middle","start":140.2,"end":140.52,"confidence":1.0,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":-0.039871398359537125},{"word":"of","start":140.52,"end":140.59999,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04096325486898422},{"word":"20","start":140.59999,"end":140.92,"confidence":0.32080078,"punctuated_word":"20","sentiment":"neutral","sentiment_score":-0.038248926401138306},{"word":"different","start":140.92,"end":141.16,"confidence":0.99316406,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.03004663810133934},{"word":"things","start":141.16,"end":141.4,"confidence":0.96533203,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":-0.03746849298477173},{"word":"that's","start":141.4,"end":141.64,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.013342625461518764},{"word":"all","start":141.64,"end":142.14,"confidence":0.99902344,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.012823388911783695},{"word":"okay","start":144.59999,"end":144.92,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.020403679460287098},{"word":"you'll","start":144.92,"end":145.23999,"confidence":0.814209,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":0.051490843296051025},{"word":"you'll","start":145.23999,"end":145.56,"confidence":0.7373047,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.06392712891101837},{"word":"look","start":145.56,"end":145.95999,"confidence":0.71972656,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.06037476286292076},{"word":"we","start":145.95999,"end":146.12,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.06240071728825569},{"word":"can","start":146.12,"end":146.62,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07332107424736023},{"word":"touch","start":146.92,"end":147.16,"confidence":0.9326172,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.08887384831905365},{"word":"base","start":147.16,"end":147.48,"confidence":0.99609375,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.11084873974323271},{"word":"tomorrow","start":147.48,"end":147.88,"confidence":0.99121094,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.10097625851631165},{"word":"if","start":147.88,"end":148.04,"confidence":0.78125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06453690677881241},{"word":"need","start":148.04,"end":148.2,"confidence":0.9472656,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.010993855074048042},{"word":"be","start":148.2,"end":148.44,"confidence":0.99853516,"punctuated_word":"be.","sentiment":"neutral","sentiment_score":0.03071628510951996},{"word":"okay","start":148.44,"end":148.94,"confidence":0.9145508,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.09134028851985931},{"word":"thanks","start":149.56,"end":149.8,"confidence":0.68896484,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.43418699502944946},{"word":"mate","start":149.8,"end":150.04,"confidence":0.71191406,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.09755970537662506},{"word":"alright","start":150.04,"end":150.36,"confidence":0.9970703,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.12254055589437483},{"word":"bye","start":150.36,"end":150.86,"confidence":0.99316406,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.10307131707668304}],"paragraphs":{"transcript":"\nHistory. How are we? Encurred my good. Hi. Yes.\n\nI'm just following up. I know porting takes a little bit longer, but the two new numbers been sitting there for quite a bit. Has anyone looked at it? Yeah. Two.\n\nYeah. I just wanna make sure I've done it right. Okay. Okay. From the second, which I I think that's Thursday.\n\nOkay. No worries. Thanks, Sean. Yeah. Yeah.\n\nAll doing okay. I was sort of trying to play around with the new platform. It seems seems nice. No. Because I did the new order, the new porting, and that was pretty straightforward.\n\nSo that looks good. Not not yet. No. It should be on the go. Hey, Sean.\n\nBut can we do it later, man? Because I'm just in the middle of 20 different things. That's all. Okay. You'll you'll look.\n\nWe can touch base tomorrow if need be. Okay? Thanks, mate. Alright. Bye.","paragraphs":[{"sentences":[{"text":"History.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.03056013025343418},{"text":"How are we?","start":2.48,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.12065063168605168},{"text":"Encurred my good.","start":5.8399997,"end":6.7999997,"sentiment":"positive","sentiment_score":0.49295154213905334},{"text":"Hi.","start":6.7999997,"end":6.96,"sentiment":"neutral","sentiment_score":0.20207880437374115},{"text":"Yes.","start":6.96,"end":7.2,"sentiment":"neutral","sentiment_score":0.19194412231445312}],"sentiment":"neutral","sentiment_score":0.25170995315743816,"num_words":9,"start":1.4399999,"end":7.2},{"sentences":[{"text":"I'm just following up.","start":7.2,"end":8.42,"sentiment":"neutral","sentiment_score":0.15212662145495415},{"text":"I know porting takes a little bit longer, but the two new numbers been sitting there for quite a bit.","start":10.0,"end":15.885,"sentiment":"neutral","sentiment_score":-0.09831524379551411},{"text":"Has anyone looked at it?","start":16.445,"end":17.985,"sentiment":"neutral","sentiment_score":-0.03429066389799118},{"text":"Yeah.","start":21.725,"end":22.225,"sentiment":"neutral","sentiment_score":0.018688995391130447},{"text":"Two.","start":22.285,"end":22.785,"sentiment":"neutral","sentiment_score":0.011716022156178951}],"sentiment":"neutral","sentiment_score":-0.04834989329139071,"num_words":31,"start":7.2,"end":22.785},{"sentences":[{"text":"Yeah.","start":32.17,"end":32.57,"sentiment":"neutral","sentiment_score":0.0719500258564949},{"text":"I just wanna make sure I've done it right.","start":32.57,"end":34.51,"sentiment":"neutral","sentiment_score":0.019361739978194237},{"text":"Okay.","start":45.554996,"end":46.054996,"sentiment":"neutral","sentiment_score":0.015591725707054138},{"text":"Okay.","start":60.98,"end":61.48,"sentiment":"neutral","sentiment_score":0.002647245302796364},{"text":"From the second, which I I think that's Thursday.","start":64.020004,"end":70.2,"sentiment":"neutral","sentiment_score":0.0032170144841074944}],"sentiment":"neutral","sentiment_score":0.01397132319176481,"num_words":21,"start":32.17,"end":70.2},{"sentences":[{"text":"Okay.","start":73.735,"end":74.235,"sentiment":"neutral","sentiment_score":0.012914976105093956},{"text":"No worries.","start":97.28999,"end":97.689995,"sentiment":"neutral","sentiment_score":0.06214765273034573},{"text":"Thanks, Sean.","start":97.689995,"end":98.509995,"sentiment":"positive","sentiment_score":0.3698166608810425},{"text":"Yeah.","start":101.564995,"end":101.884995,"sentiment":"neutral","sentiment_score":0.18786199390888217},{"text":"Yeah.","start":101.884995,"end":102.365,"sentiment":"neutral","sentiment_score":0.23419201374053955}],"sentiment":"neutral","sentiment_score":0.18555680156818458,"num_words":7,"start":73.735,"end":102.365},{"sentences":[{"text":"All doing okay.","start":102.365,"end":103.424995,"sentiment":"positive","sentiment_score":0.3464798430601756},{"text":"I was sort of trying to play around with the new platform.","start":104.284996,"end":107.104996,"sentiment":"neutral","sentiment_score":0.28479530413945514},{"text":"It seems seems nice.","start":107.16499,"end":108.465,"sentiment":"positive","sentiment_score":0.7479576170444489},{"text":"No.","start":115.61,"end":116.01,"sentiment":"neutral","sentiment_score":0.009474733844399452},{"text":"Because I did the new order, the new porting, and that was pretty straightforward.","start":116.01,"end":120.19,"sentiment":"neutral","sentiment_score":0.21088567988148757}],"sentiment":"neutral","sentiment_score":0.3061967029181473,"num_words":34,"start":102.365,"end":120.19},{"sentences":[{"text":"So that looks good.","start":122.090004,"end":123.630005,"sentiment":"positive","sentiment_score":0.39723769575357437},{"text":"Not not yet.","start":127.325005,"end":128.545,"sentiment":"neutral","sentiment_score":-0.02864842178920905},{"text":"No.","start":135.085,"end":135.405,"sentiment":"neutral","sentiment_score":-0.027953410521149635},{"text":"It should be on the go.","start":135.405,"end":136.365,"sentiment":"neutral","sentiment_score":0.007065501995384693},{"text":"Hey, Sean.","start":136.365,"end":137.085,"sentiment":"neutral","sentiment_score":0.01840127259492874}],"sentiment":"neutral","sentiment_score":0.0971404790179804,"num_words":16,"start":122.090004,"end":137.085},{"sentences":[{"text":"But can we do it later, man?","start":137.085,"end":138.445,"sentiment":"neutral","sentiment_score":-0.004252946536455836},{"text":"Because I'm just in the middle of 20 different things.","start":138.445,"end":141.4,"sentiment":"neutral","sentiment_score":-0.043908380717039106},{"text":"That's all.","start":141.4,"end":142.14,"sentiment":"neutral","sentiment_score":-0.01308300718665123},{"text":"Okay.","start":144.59999,"end":144.92,"sentiment":"neutral","sentiment_score":0.020403679460287098},{"text":"You'll you'll look.","start":144.92,"end":145.95999,"sentiment":"neutral","sentiment_score":0.058597578356663384}],"sentiment":"neutral","sentiment_score":-0.012992349250809006,"num_words":23,"start":137.085,"end":145.95999},{"sentences":[{"text":"We can touch base tomorrow if need be.","start":145.95999,"end":148.44,"sentiment":"neutral","sentiment_score":0.0678334606345743},{"text":"Okay?","start":148.44,"end":148.94,"sentiment":"neutral","sentiment_score":0.09134028851985931},{"text":"Thanks, mate.","start":149.56,"end":150.04,"sentiment":"neutral","sentiment_score":0.26587335020303726},{"text":"Alright.","start":150.04,"end":150.36,"sentiment":"neutral","sentiment_score":0.12254055589437483},{"text":"Bye.","start":150.36,"end":150.86,"sentiment":"neutral","sentiment_score":-0.10307131707668304}],"sentiment":"neutral","sentiment_score":0.09117107021694,"num_words":13,"start":145.95999,"end":150.86}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Mister\n\nChannel 1: History.\n\nChannel 0: Rick?\n\nChannel 1: How are we?\n\nChannel 0: I'm okay. How are you?\n\nChannel 1: Encurred my good. Hi. Yes. I'm just following up.\n\nChannel 0: Yes.\n\nChannel 1: I know porting takes a little bit longer, but the two new numbers been sitting there for quite a bit. Has anyone looked at it?\n\nChannel 0: The mobile numbers you need.\n\nChannel 1: Yeah. Two.\n\nChannel 0: Okay. We're ordering. I'm just gonna wait back for a reply. Hang on a second. Let me I've logged in now.\n\nLet's have a look.\n\nChannel 1: Yeah. I just wanna make sure I've done it right.\n\nChannel 0: I'm looking at it. One moment. I've gotta go\n\nChannel 1: Okay.\n\nChannel 0: to order fulfillment. Go by speed, rate data. Okay. Let's see. Yeah.\n\nYou've done it right. There's nothing wrong with it. When\n\nChannel 1: Okay.\n\nChannel 0: was this? How old is this now? Let's see. There should be a\n\nChannel 1: From\n\nChannel 0: ticket date.\n\nChannel 1: the second,\n\nChannel 0: From\n\nChannel 1: which\n\nChannel 0: the\n\nChannel 1: I\n\nChannel 0: second, which is\n\nChannel 1: I think\n\nChannel 0: wow.\n\nChannel 1: that's\n\nChannel 0: Okay.\n\nChannel 1: Thursday.\n\nChannel 0: Okay. Alright. Let me escalate. Alright.\n\nChannel 1: Okay.\n\nChannel 0: Let me escalate. What's the best way to do this? Okay. This one. Got it.\n\nK. Alright. Cool. Leave it with me, and then hopefully the team can jump onto it and then I can\n\nChannel 1: No\n\nChannel 0: assign\n\nChannel 1: worries. Thanks,\n\nChannel 0: it.\n\nChannel 1: Sean.\n\nChannel 0: Everything else going okay, my friend?\n\nChannel 1: Yeah. Yeah. All doing okay. I was sort of trying to play around with the new platform. It seems seems nice.\n\nChannel 0: It's very nice, isn't it? Have you got any feedback or feature request? Can you just chuck it in to the\n\nChannel 1: No. Because I did the new order, the new porting, and that was pretty straightforward.\n\nChannel 0: okay.\n\nChannel 1: So that looks good.\n\nChannel 0: What about invoices? Have you got all the invoices there or not yet?\n\nChannel 1: Not not yet.\n\nChannel 0: Yeah. Let's have a look together. So let me go. Is it go high speed or go data? Which one?\n\nGo\n\nChannel 1: No.\n\nChannel 0: high speed.\n\nChannel 1: It should\n\nChannel 0: Yeah.\n\nChannel 1: be on the go. Hey, Sean. But can we do it later, man? Because\n\nChannel 0: Yeah.\n\nChannel 1: I'm just in the middle of 20 different things.\n\nChannel 0: Okay.\n\nChannel 1: That's all.\n\nChannel 0: No. Go. Go. Go. Go for it.\n\nI'm just gonna look and see what you got\n\nChannel 1: Okay.\n\nChannel 0: here. Okay.\n\nChannel 1: You'll you'll look. We can\n\nChannel 0: Alright.\n\nChannel 1: touch base\n\nChannel 0: I'll\n\nChannel 1: tomorrow\n\nChannel 0: go for it\n\nChannel 1: if\n\nChannel 0: anyway.\n\nChannel 1: need be.\n\nChannel 0: Alright.\n\nChannel 1: Okay?\n\nChannel 0: Thanks, mate. See\n\nChannel 1: Thanks,\n\nChannel 0: you.\n\nChannel 1: mate.\n\nChannel 0: Bye\n\nChannel 1: Alright.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Mister","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.02469901740550995}],"sentiment":"neutral","sentiment_score":0.02469901740550995,"channel":0,"num_words":1,"start":1.1999999,"end":1.5999999},{"sentences":[{"text":"History.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.03056013025343418}],"sentiment":"neutral","sentiment_score":0.03056013025343418,"channel":1,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"Rick?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.04168587177991867}],"sentiment":"neutral","sentiment_score":0.04168587177991867,"channel":0,"num_words":1,"start":1.5999999,"end":2.1},{"sentences":[{"text":"How are we?","start":2.48,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.12065063168605168}],"sentiment":"neutral","sentiment_score":0.12065063168605168,"channel":1,"num_words":3,"start":2.48,"end":3.3799999},{"sentences":[{"text":"I'm okay.","start":4.4,"end":5.04,"sentiment":"neutral","sentiment_score":0.30117830634117126},{"text":"How are you?","start":5.04,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2683604657649994}],"sentiment":"neutral","sentiment_score":0.28148760199546813,"channel":0,"num_words":5,"start":4.4,"end":5.7799997},{"sentences":[{"text":"Encurred my good.","start":5.8399997,"end":6.7999997,"sentiment":"positive","sentiment_score":0.49295154213905334},{"text":"Hi.","start":6.7999997,"end":6.96,"sentiment":"neutral","sentiment_score":0.20207880437374115},{"text":"Yes.","start":6.96,"end":7.2,"sentiment":"neutral","sentiment_score":0.19194412231445312},{"text":"I'm just following up.","start":7.2,"end":8.42,"sentiment":"neutral","sentiment_score":0.15212662145495415}],"sentiment":"neutral","sentiment_score":0.2757093376583523,"channel":1,"num_words":9,"start":5.8399997,"end":8.42},{"sentences":[{"text":"Yes.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.03773818165063858}],"sentiment":"neutral","sentiment_score":0.03773818165063858,"channel":0,"num_words":1,"start":8.559999,"end":9.059999},{"sentences":[{"text":"I know porting takes a little bit longer, but the two new numbers been sitting there for quite a bit.","start":10.0,"end":15.885,"sentiment":"neutral","sentiment_score":-0.09831524379551411},{"text":"Has anyone looked at it?","start":16.445,"end":17.985,"sentiment":"neutral","sentiment_score":-0.03429066389799118}],"sentiment":"neutral","sentiment_score":-0.08551032781600952,"channel":1,"num_words":25,"start":10.0,"end":17.985},{"sentences":[{"text":"The mobile numbers you need.","start":19.795,"end":21.415,"sentiment":"neutral","sentiment_score":-0.010786866024136543}],"sentiment":"neutral","sentiment_score":-0.010786866024136543,"channel":0,"num_words":5,"start":19.795,"end":21.415},{"sentences":[{"text":"Yeah.","start":21.725,"end":22.225,"sentiment":"neutral","sentiment_score":0.018688995391130447},{"text":"Two.","start":22.285,"end":22.785,"sentiment":"neutral","sentiment_score":0.011716022156178951}],"sentiment":"neutral","sentiment_score":0.0152025087736547,"channel":1,"num_words":2,"start":21.725,"end":22.785},{"sentences":[{"text":"Okay.","start":24.035,"end":24.515,"sentiment":"neutral","sentiment_score":0.040510743856430054},{"text":"We're ordering.","start":24.515,"end":25.255001,"sentiment":"neutral","sentiment_score":0.04794760420918465},{"text":"I'm just gonna wait back for a reply.","start":25.555,"end":27.665,"sentiment":"neutral","sentiment_score":0.027111000381410122},{"text":"Hang on a second.","start":28.49,"end":29.21,"sentiment":"neutral","sentiment_score":-0.0012125610373914237},{"text":"Let me I've logged in now.","start":29.21,"end":30.73,"sentiment":"neutral","sentiment_score":0.02615420489261548}],"sentiment":"neutral","sentiment_score":0.024065187644390834,"channel":0,"num_words":21,"start":24.035,"end":30.73},{"sentences":[{"text":"Let's have a look.","start":30.73,"end":31.630001,"sentiment":"neutral","sentiment_score":0.03561616688966751}],"sentiment":"neutral","sentiment_score":0.03561616688966751,"channel":0,"num_words":4,"start":30.73,"end":31.630001},{"sentences":[{"text":"Yeah.","start":32.17,"end":32.57,"sentiment":"neutral","sentiment_score":0.0719500258564949},{"text":"I just wanna make sure I've done it right.","start":32.57,"end":34.51,"sentiment":"neutral","sentiment_score":0.019361739978194237}],"sentiment":"neutral","sentiment_score":0.024620568566024303,"channel":1,"num_words":10,"start":32.17,"end":34.51},{"sentences":[{"text":"I'm looking at it.","start":36.01,"end":37.15,"sentiment":"neutral","sentiment_score":0.020215390250086784},{"text":"One moment.","start":43.434998,"end":44.254997,"sentiment":"neutral","sentiment_score":-0.011231094598770143},{"text":"I've gotta go","start":45.114998,"end":45.754997,"sentiment":"neutral","sentiment_score":0.000023334597547849018}],"sentiment":"neutral","sentiment_score":0.006496597288383378,"channel":0,"num_words":9,"start":36.01,"end":45.754997},{"sentences":[{"text":"Okay.","start":45.554996,"end":46.054996,"sentiment":"neutral","sentiment_score":0.015591725707054138}],"sentiment":"neutral","sentiment_score":0.015591725707054138,"channel":1,"num_words":1,"start":45.554996,"end":46.054996},{"sentences":[{"text":"to order fulfillment.","start":45.754997,"end":46.734997,"sentiment":"neutral","sentiment_score":0.02524699332813422},{"text":"Go by speed, rate data.","start":47.195,"end":48.975,"sentiment":"neutral","sentiment_score":0.031174631789326668},{"text":"Okay.","start":51.675,"end":52.074997,"sentiment":"neutral","sentiment_score":0.06764055788516998},{"text":"Let's see.","start":52.074997,"end":52.894997,"sentiment":"neutral","sentiment_score":0.06737948954105377},{"text":"Yeah.","start":57.87,"end":58.19,"sentiment":"neutral","sentiment_score":0.18889561295509336}],"sentiment":"neutral","sentiment_score":0.05190910740445057,"channel":0,"num_words":12,"start":45.754997,"end":58.19},{"sentences":[{"text":"You've done it right.","start":58.19,"end":59.25,"sentiment":"positive","sentiment_score":0.337823785841465},{"text":"There's nothing wrong with it.","start":59.39,"end":60.77,"sentiment":"neutral","sentiment_score":0.140570792555809},{"text":"When","start":60.91,"end":61.23,"sentiment":"neutral","sentiment_score":-0.0020541660487651825}],"sentiment":"neutral","sentiment_score":0.205209494009614,"channel":0,"num_words":10,"start":58.19,"end":61.23},{"sentences":[{"text":"Okay.","start":60.98,"end":61.48,"sentiment":"neutral","sentiment_score":0.002647245302796364}],"sentiment":"neutral","sentiment_score":0.002647245302796364,"channel":1,"num_words":1,"start":60.98,"end":61.48},{"sentences":[{"text":"was this?","start":61.23,"end":61.71,"sentiment":"neutral","sentiment_score":-0.021065494045615196},{"text":"How old is this now?","start":61.71,"end":62.91,"sentiment":"neutral","sentiment_score":-0.07676402628421783},{"text":"Let's see.","start":62.91,"end":63.469997,"sentiment":"neutral","sentiment_score":-0.0015871734358370304},{"text":"There should be a","start":63.469997,"end":64.03,"sentiment":"neutral","sentiment_score":0.021781852934509516}],"sentiment":"neutral","sentiment_score":-0.026307542665073506,"channel":0,"num_words":13,"start":61.23,"end":64.03},{"sentences":[{"text":"From","start":64.020004,"end":64.520004,"sentiment":"neutral","sentiment_score":-0.00798436626791954}],"sentiment":"neutral","sentiment_score":-0.00798436626791954,"channel":1,"num_words":1,"start":64.020004,"end":64.520004},{"sentences":[{"text":"ticket date.","start":64.03,"end":64.93,"sentiment":"neutral","sentiment_score":0.0009604096412658691}],"sentiment":"neutral","sentiment_score":0.0009604096412658691,"channel":0,"num_words":2,"start":64.03,"end":64.93},{"sentences":[{"text":"the second,","start":65.78,"end":66.6,"sentiment":"neutral","sentiment_score":0.003963673021644354}],"sentiment":"neutral","sentiment_score":0.003963673021644354,"channel":1,"num_words":2,"start":65.78,"end":66.6},{"sentences":[{"text":"From","start":66.99,"end":67.229996,"sentiment":"neutral","sentiment_score":0.004303064197301865}],"sentiment":"neutral","sentiment_score":0.004303064197301865,"channel":0,"num_words":1,"start":66.99,"end":67.229996},{"sentences":[{"text":"which","start":67.14,"end":67.46,"sentiment":"neutral","sentiment_score":0.004810258746147156}],"sentiment":"neutral","sentiment_score":0.004810258746147156,"channel":1,"num_words":1,"start":67.14,"end":67.46},{"sentences":[{"text":"the","start":67.229996,"end":67.47,"sentiment":"neutral","sentiment_score":0.0028748996555805206}],"sentiment":"neutral","sentiment_score":0.0028748996555805206,"channel":0,"num_words":1,"start":67.229996,"end":67.47},{"sentences":[{"text":"I","start":67.46,"end":67.96,"sentiment":"neutral","sentiment_score":0.006962904706597328}],"sentiment":"neutral","sentiment_score":0.006962904706597328,"channel":1,"num_words":1,"start":67.46,"end":67.96},{"sentences":[{"text":"second, which is","start":67.47,"end":68.735,"sentiment":"neutral","sentiment_score":0.008118227124214172}],"sentiment":"neutral","sentiment_score":0.008118227124214172,"channel":0,"num_words":3,"start":67.47,"end":68.735},{"sentences":[{"text":"I think","start":68.66,"end":69.14,"sentiment":"neutral","sentiment_score":-0.0025827251374721527}],"sentiment":"neutral","sentiment_score":-0.0025827251374721527,"channel":1,"num_words":2,"start":68.66,"end":69.14},{"sentences":[{"text":"wow.","start":68.975006,"end":69.475006,"sentiment":"neutral","sentiment_score":0.05526261031627655}],"sentiment":"neutral","sentiment_score":0.05526261031627655,"channel":0,"num_words":1,"start":68.975006,"end":69.475006},{"sentences":[{"text":"that's","start":69.14,"end":69.64,"sentiment":"neutral","sentiment_score":0.017289042472839355}],"sentiment":"neutral","sentiment_score":0.017289042472839355,"channel":1,"num_words":1,"start":69.14,"end":69.64},{"sentences":[{"text":"Okay.","start":69.615005,"end":70.115005,"sentiment":"neutral","sentiment_score":0.017263388261198997}],"sentiment":"neutral","sentiment_score":0.017263388261198997,"channel":0,"num_words":1,"start":69.615005,"end":70.115005},{"sentences":[{"text":"Thursday.","start":69.7,"end":70.2,"sentiment":"neutral","sentiment_score":0.005113394930958748}],"sentiment":"neutral","sentiment_score":0.005113394930958748,"channel":1,"num_words":1,"start":69.7,"end":70.2},{"sentences":[{"text":"Okay.","start":70.735,"end":71.235,"sentiment":"neutral","sentiment_score":0.02756915427744389},{"text":"Alright.","start":71.375,"end":71.695,"sentiment":"neutral","sentiment_score":0.02548192068934441},{"text":"Let me escalate.","start":71.695,"end":72.515,"sentiment":"neutral","sentiment_score":0.0035729209582010904},{"text":"Alright.","start":72.575005,"end":73.075005,"sentiment":"neutral","sentiment_score":0.02963944897055626}],"sentiment":"neutral","sentiment_score":0.015568214468657972,"channel":0,"num_words":6,"start":70.735,"end":73.075005},{"sentences":[{"text":"Okay.","start":73.735,"end":74.235,"sentiment":"neutral","sentiment_score":0.012914976105093956}],"sentiment":"neutral","sentiment_score":0.012914976105093956,"channel":1,"num_words":1,"start":73.735,"end":74.235},{"sentences":[{"text":"Let me escalate.","start":74.575005,"end":75.635,"sentiment":"neutral","sentiment_score":0.010649897158145905},{"text":"What's the best way to do this?","start":75.695,"end":76.975006,"sentiment":"neutral","sentiment_score":0.005766979950879302},{"text":"Okay.","start":76.975006,"end":77.295006,"sentiment":"neutral","sentiment_score":0.08147471398115158},{"text":"This one.","start":77.295006,"end":78.035,"sentiment":"neutral","sentiment_score":0.08180633932352066},{"text":"Got it.","start":79.535,"end":80.19,"sentiment":"neutral","sentiment_score":0.17306381464004517}],"sentiment":"neutral","sentiment_score":0.04423557153592507,"channel":0,"num_words":15,"start":74.575005,"end":80.19},{"sentences":[{"text":"K.","start":92.270004,"end":92.51,"sentiment":"neutral","sentiment_score":0.07664429396390915},{"text":"Alright.","start":92.51,"end":92.91,"sentiment":"neutral","sentiment_score":0.20980922877788544},{"text":"Cool.","start":92.91,"end":93.15,"sentiment":"neutral","sentiment_score":0.05461842566728592},{"text":"Leave it with me, and then hopefully the team can jump onto it and then I can","start":93.15,"end":97.435,"sentiment":"neutral","sentiment_score":0.07338053776937373}],"sentiment":"neutral","sentiment_score":0.0794270545244217,"channel":0,"num_words":20,"start":92.270004,"end":97.435},{"sentences":[{"text":"No","start":97.28999,"end":97.45,"sentiment":"neutral","sentiment_score":0.028817597776651382}],"sentiment":"neutral","sentiment_score":0.028817597776651382,"channel":1,"num_words":1,"start":97.28999,"end":97.45},{"sentences":[{"text":"assign","start":97.435,"end":97.755,"sentiment":"neutral","sentiment_score":0.02520267851650715}],"sentiment":"neutral","sentiment_score":0.02520267851650715,"channel":0,"num_words":1,"start":97.435,"end":97.755},{"sentences":[{"text":"worries.","start":97.45,"end":97.689995,"sentiment":"neutral","sentiment_score":0.09547770768404008},{"text":"Thanks,","start":97.689995,"end":98.009995,"sentiment":"positive","sentiment_score":0.5584859251976013}],"sentiment":"neutral","sentiment_score":0.3269818164408207,"channel":1,"num_words":2,"start":97.45,"end":98.009995},{"sentences":[{"text":"it.","start":97.755,"end":98.255,"sentiment":"positive","sentiment_score":0.4697245657444}],"sentiment":"positive","sentiment_score":0.4697245657444,"channel":0,"num_words":1,"start":97.755,"end":98.255},{"sentences":[{"text":"Sean.","start":98.009995,"end":98.509995,"sentiment":"neutral","sentiment_score":0.18114739656448364}],"sentiment":"neutral","sentiment_score":0.18114739656448364,"channel":1,"num_words":1,"start":98.009995,"end":98.509995},{"sentences":[{"text":"Everything else going okay, my friend?","start":99.034996,"end":101.055,"sentiment":"neutral","sentiment_score":0.2789924864967664}],"sentiment":"neutral","sentiment_score":0.2789924864967664,"channel":0,"num_words":6,"start":99.034996,"end":101.055},{"sentences":[{"text":"Yeah.","start":101.564995,"end":101.884995,"sentiment":"neutral","sentiment_score":0.18786199390888217},{"text":"Yeah.","start":101.884995,"end":102.365,"sentiment":"neutral","sentiment_score":0.23419201374053955},{"text":"All doing okay.","start":102.365,"end":103.424995,"sentiment":"positive","sentiment_score":0.3464798430601756},{"text":"I was sort of trying to play around with the new platform.","start":104.284996,"end":107.104996,"sentiment":"neutral","sentiment_score":0.28479530413945514},{"text":"It seems seems nice.","start":107.16499,"end":108.465,"sentiment":"positive","sentiment_score":0.7479576170444489}],"sentiment":"positive","sentiment_score":0.374803221651486,"channel":1,"num_words":21,"start":101.564995,"end":108.465},{"sentences":[{"text":"It's very nice, isn't it?","start":109.274994,"end":110.79,"sentiment":"positive","sentiment_score":0.706834363937378},{"text":"Have you got any feedback or feature request?","start":111.83,"end":114.23,"sentiment":"neutral","sentiment_score":0.1067200917750597},{"text":"Can you just chuck it in to the","start":114.23,"end":115.590004,"sentiment":"neutral","sentiment_score":0.011347697582095861}],"sentiment":"neutral","sentiment_score":0.21327210164495877,"channel":0,"num_words":21,"start":109.274994,"end":115.590004},{"sentences":[{"text":"No.","start":115.61,"end":116.01,"sentiment":"neutral","sentiment_score":0.009474733844399452},{"text":"Because I did the new order, the new porting, and that was pretty straightforward.","start":116.01,"end":120.19,"sentiment":"neutral","sentiment_score":0.21088567988148757}],"sentiment":"neutral","sentiment_score":0.19745828347901503,"channel":1,"num_words":15,"start":115.61,"end":120.19},{"sentences":[{"text":"okay.","start":121.03,"end":121.53,"sentiment":"neutral","sentiment_score":0.2299591600894928}],"sentiment":"neutral","sentiment_score":0.2299591600894928,"channel":0,"num_words":1,"start":121.03,"end":121.53},{"sentences":[{"text":"So that looks good.","start":122.090004,"end":123.630005,"sentiment":"positive","sentiment_score":0.39723769575357437}],"sentiment":"positive","sentiment_score":0.39723769575357437,"channel":1,"num_words":4,"start":122.090004,"end":123.630005},{"sentences":[{"text":"What about invoices?","start":123.43,"end":124.39,"sentiment":"neutral","sentiment_score":0.02220708628495534},{"text":"Have you got all the invoices there or not yet?","start":124.39,"end":126.465,"sentiment":"neutral","sentiment_score":0.0025883824564516544}],"sentiment":"neutral","sentiment_score":0.007115775647644813,"channel":0,"num_words":13,"start":123.43,"end":126.465},{"sentences":[{"text":"Not not yet.","start":127.325005,"end":128.545,"sentiment":"neutral","sentiment_score":-0.02864842178920905}],"sentiment":"neutral","sentiment_score":-0.02864842178920905,"channel":1,"num_words":3,"start":127.325005,"end":128.545},{"sentences":[{"text":"Yeah.","start":129.025,"end":129.525,"sentiment":"neutral","sentiment_score":0.01185864768922329},{"text":"Let's have a look together.","start":129.905,"end":131.36499,"sentiment":"neutral","sentiment_score":0.02916526198387146},{"text":"So let me go.","start":131.50499,"end":132.625,"sentiment":"neutral","sentiment_score":0.018331595230847597},{"text":"Is it go high speed or go data?","start":132.625,"end":134.22499,"sentiment":"neutral","sentiment_score":0.0009605740197002888},{"text":"Which one?","start":134.22499,"end":134.94499,"sentiment":"neutral","sentiment_score":-0.008230294566601515}],"sentiment":"neutral","sentiment_score":0.011111767077818514,"channel":0,"num_words":20,"start":129.025,"end":134.94499},{"sentences":[{"text":"Go","start":134.94499,"end":135.105,"sentiment":"neutral","sentiment_score":-0.02150055393576622}],"sentiment":"neutral","sentiment_score":-0.02150055393576622,"channel":0,"num_words":1,"start":134.94499,"end":135.105},{"sentences":[{"text":"No.","start":135.085,"end":135.405,"sentiment":"neutral","sentiment_score":-0.027953410521149635}],"sentiment":"neutral","sentiment_score":-0.027953410521149635,"channel":1,"num_words":1,"start":135.085,"end":135.405},{"sentences":[{"text":"high speed.","start":135.105,"end":135.665,"sentiment":"neutral","sentiment_score":-0.01310679316520691}],"sentiment":"neutral","sentiment_score":-0.01310679316520691,"channel":0,"num_words":2,"start":135.105,"end":135.665},{"sentences":[{"text":"It should","start":135.405,"end":135.80501,"sentiment":"neutral","sentiment_score":-0.006057530641555786}],"sentiment":"neutral","sentiment_score":-0.006057530641555786,"channel":1,"num_words":2,"start":135.405,"end":135.80501},{"sentences":[{"text":"Yeah.","start":135.665,"end":136.165,"sentiment":"neutral","sentiment_score":0.007980084046721458}],"sentiment":"neutral","sentiment_score":0.007980084046721458,"channel":0,"num_words":1,"start":135.665,"end":136.165},{"sentences":[{"text":"be on the go.","start":135.80501,"end":136.365,"sentiment":"neutral","sentiment_score":0.013627018313854933},{"text":"Hey, Sean.","start":136.365,"end":137.085,"sentiment":"neutral","sentiment_score":0.01840127259492874},{"text":"But can we do it later, man?","start":137.085,"end":138.445,"sentiment":"neutral","sentiment_score":-0.004252946536455836},{"text":"Because","start":138.445,"end":138.945,"sentiment":"neutral","sentiment_score":-0.04342542588710785}],"sentiment":"neutral","sentiment_score":0.0012938976287841797,"channel":1,"num_words":14,"start":135.80501,"end":138.945},{"sentences":[{"text":"Yeah.","start":139.185,"end":139.685,"sentiment":"neutral","sentiment_score":-0.03230980038642883}],"sentiment":"neutral","sentiment_score":-0.03230980038642883,"channel":0,"num_words":1,"start":139.185,"end":139.685},{"sentences":[{"text":"I'm just in the middle of 20 different things.","start":139.72,"end":141.4,"sentiment":"neutral","sentiment_score":-0.043962042364809245}],"sentiment":"neutral","sentiment_score":-0.043962042364809245,"channel":1,"num_words":9,"start":139.72,"end":141.4},{"sentences":[{"text":"Okay.","start":141.39,"end":141.71,"sentiment":"neutral","sentiment_score":-0.00533646997064352}],"sentiment":"neutral","sentiment_score":-0.00533646997064352,"channel":0,"num_words":1,"start":141.39,"end":141.71},{"sentences":[{"text":"That's all.","start":141.4,"end":142.14,"sentiment":"neutral","sentiment_score":-0.01308300718665123}],"sentiment":"neutral","sentiment_score":-0.01308300718665123,"channel":1,"num_words":2,"start":141.4,"end":142.14},{"sentences":[{"text":"No.","start":141.71,"end":142.11,"sentiment":"neutral","sentiment_score":-0.08697875589132309},{"text":"Go.","start":142.11,"end":142.27,"sentiment":"neutral","sentiment_score":-0.05982247740030289},{"text":"Go.","start":142.27,"end":142.43001,"sentiment":"neutral","sentiment_score":-0.032883211970329285},{"text":"Go.","start":142.43001,"end":142.67001,"sentiment":"neutral","sentiment_score":-0.010129183530807497},{"text":"Go for it.","start":142.67001,"end":143.15001,"sentiment":"neutral","sentiment_score":0.05700990309317907}],"sentiment":"neutral","sentiment_score":-0.0026834170733179364,"channel":0,"num_words":7,"start":141.71,"end":143.15001},{"sentences":[{"text":"I'm just gonna look and see what you got","start":143.15001,"end":144.75,"sentiment":"neutral","sentiment_score":0.02576774689886305}],"sentiment":"neutral","sentiment_score":0.02576774689886305,"channel":0,"num_words":9,"start":143.15001,"end":144.75},{"sentences":[{"text":"Okay.","start":144.59999,"end":144.92,"sentiment":"neutral","sentiment_score":0.020403679460287098}],"sentiment":"neutral","sentiment_score":0.020403679460287098,"channel":1,"num_words":1,"start":144.59999,"end":144.92},{"sentences":[{"text":"here.","start":144.75,"end":144.91,"sentiment":"neutral","sentiment_score":0.02282833307981491},{"text":"Okay.","start":144.91,"end":145.41,"sentiment":"neutral","sentiment_score":0.04224470630288124}],"sentiment":"neutral","sentiment_score":0.032536519691348076,"channel":0,"num_words":2,"start":144.75,"end":145.41},{"sentences":[{"text":"You'll you'll look.","start":144.92,"end":145.95999,"sentiment":"neutral","sentiment_score":0.058597578356663384},{"text":"We can","start":145.95999,"end":146.62,"sentiment":"neutral","sentiment_score":0.06786089576780796}],"sentiment":"neutral","sentiment_score":0.06230290532112122,"channel":1,"num_words":5,"start":144.92,"end":146.62},{"sentences":[{"text":"Alright.","start":146.75,"end":147.25,"sentiment":"neutral","sentiment_score":0.09844087809324265}],"sentiment":"neutral","sentiment_score":0.09844087809324265,"channel":0,"num_words":1,"start":146.75,"end":147.25},{"sentences":[{"text":"touch base","start":146.92,"end":147.48,"sentiment":"neutral","sentiment_score":0.09986129403114319}],"sentiment":"neutral","sentiment_score":0.09986129403114319,"channel":1,"num_words":2,"start":146.92,"end":147.48},{"sentences":[{"text":"I'll","start":147.39,"end":147.55,"sentiment":"neutral","sentiment_score":0.11317314207553864}],"sentiment":"neutral","sentiment_score":0.11317314207553864,"channel":0,"num_words":1,"start":147.39,"end":147.55},{"sentences":[{"text":"tomorrow","start":147.48,"end":147.88,"sentiment":"neutral","sentiment_score":0.10097625851631165}],"sentiment":"neutral","sentiment_score":0.10097625851631165,"channel":1,"num_words":1,"start":147.48,"end":147.88},{"sentences":[{"text":"go for it","start":147.55,"end":147.95001,"sentiment":"neutral","sentiment_score":0.10435802986224492}],"sentiment":"neutral","sentiment_score":0.10435802986224492,"channel":0,"num_words":3,"start":147.55,"end":147.95001},{"sentences":[{"text":"if","start":147.88,"end":148.04,"sentiment":"neutral","sentiment_score":0.06453690677881241}],"sentiment":"neutral","sentiment_score":0.06453690677881241,"channel":1,"num_words":1,"start":147.88,"end":148.04},{"sentences":[{"text":"anyway.","start":147.95001,"end":148.35,"sentiment":"neutral","sentiment_score":0.05278482288122177}],"sentiment":"neutral","sentiment_score":0.05278482288122177,"channel":0,"num_words":1,"start":147.95001,"end":148.35},{"sentences":[{"text":"need be.","start":148.04,"end":148.44,"sentiment":"neutral","sentiment_score":0.020855070091784}],"sentiment":"neutral","sentiment_score":0.020855070091784,"channel":1,"num_words":2,"start":148.04,"end":148.44},{"sentences":[{"text":"Alright.","start":148.35,"end":148.75,"sentiment":"neutral","sentiment_score":0.08359618484973907}],"sentiment":"neutral","sentiment_score":0.08359618484973907,"channel":0,"num_words":1,"start":148.35,"end":148.75},{"sentences":[{"text":"Okay?","start":148.44,"end":148.94,"sentiment":"neutral","sentiment_score":0.09134028851985931}],"sentiment":"neutral","sentiment_score":0.09134028851985931,"channel":1,"num_words":1,"start":148.44,"end":148.94},{"sentences":[{"text":"Thanks, mate.","start":148.75,"end":149.39,"sentiment":"positive","sentiment_score":0.3969147056341171},{"text":"See","start":149.39,"end":149.63,"sentiment":"neutral","sentiment_score":0.29761749505996704}],"sentiment":"positive","sentiment_score":0.36381563544273376,"channel":0,"num_words":3,"start":148.75,"end":149.63},{"sentences":[{"text":"Thanks,","start":149.56,"end":149.8,"sentiment":"positive","sentiment_score":0.43418699502944946}],"sentiment":"positive","sentiment_score":0.43418699502944946,"channel":1,"num_words":1,"start":149.56,"end":149.8},{"sentences":[{"text":"you.","start":149.63,"end":149.87001,"sentiment":"neutral","sentiment_score":0.24331355094909668}],"sentiment":"neutral","sentiment_score":0.24331355094909668,"channel":0,"num_words":1,"start":149.63,"end":149.87001},{"sentences":[{"text":"mate.","start":149.8,"end":150.04,"sentiment":"neutral","sentiment_score":0.09755970537662506}],"sentiment":"neutral","sentiment_score":0.09755970537662506,"channel":1,"num_words":1,"start":149.8,"end":150.04},{"sentences":[{"text":"Bye","start":149.87001,"end":150.11,"sentiment":"neutral","sentiment_score":0.10777672380208968}],"sentiment":"neutral","sentiment_score":0.10777672380208968,"channel":0,"num_words":1,"start":149.87001,"end":150.11},{"sentences":[{"text":"Alright.","start":150.04,"end":150.36,"sentiment":"neutral","sentiment_score":0.12254055589437483}],"sentiment":"neutral","sentiment_score":0.12254055589437483,"channel":1,"num_words":1,"start":150.04,"end":150.36},{"sentences":[{"text":"bye.","start":150.11,"end":150.61,"sentiment":"neutral","sentiment_score":0.08843664824962616}],"sentiment":"neutral","sentiment_score":0.08843664824962616,"channel":0,"num_words":1,"start":150.11,"end":150.61},{"sentences":[{"text":"Bye.","start":150.36,"end":150.86,"sentiment":"neutral","sentiment_score":-0.10307131707668304}],"sentiment":"neutral","sentiment_score":-0.10307131707668304,"channel":1,"num_words":1,"start":150.36,"end":150.86}]},"summary":{"result":"success","short":"The customer is following up on a porting issue and is trying to order fulfillment. The agent helps the customer locate the order and escalates it to the appropriate team. They also discuss the new platform and its features, including invoices. The call ends with the agent reminding the customer to touch base again the next day."},"intents":{"segments":[{"text":"I know porting takes a little bit longer, but the two new numbers been sitting there for quite a bit. Has anyone looked at it?","start_word":21,"end_word":45,"intents":[{"intent":"Check order status","confidence_score":0.023964457}]},{"text":"How old is this now?","start_word":123,"end_word":127,"intents":[{"intent":"Inquire about age","confidence_score":0.024127666},{"intent":"Inquire about age","confidence_score":0.008676232}]},{"text":"Let me escalate. Alright. Okay. Let me escalate. What's the best way to do this? Okay. This one.","start_word":154,"end_word":171,"intents":[{"intent":"Decide on escalate","confidence_score":0.00017459328}]},{"text":"I was sort of trying to play around with the new platform. It seems seems nice.","start_word":211,"end_word":226,"intents":[{"intent":"Discuss platform options","confidence_score":0.014398894}]}]},"sentiments":{"segments":[{"text":"Mister History. Rick? How are we? I'm okay. How are you?","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.17376993596553802},{"text":"Encurred my good.","start_word":11,"end_word":13,"sentiment":"positive","sentiment_score":0.4856113791465759},{"text":"Hi. Yes. I'm just following up. Yes. I know porting takes a little bit longer, but the two new numbers been sitting there for quite a bit. Has anyone looked at it? The mobile numbers you need. Yeah. Two. Okay. We're ordering. I'm just gonna wait back for a reply. Hang on a second. Let me I've logged in now. Let's have a look. Yeah. I just wanna make sure I've done it right. I'm looking at it. One moment. I've gotta go Okay. to order fulfillment. Go by speed, rate data. Okay. Let's see. Yeah. You've done it right. There's nothing wrong with it. When Okay. was this? How old is this now? Let's see. There should be a From ticket date. the second, From which the I second, which is I think wow. that's Okay. Thursday. Okay. Alright. Let me escalate. Alright. Okay. Let me escalate. What's the best way to do this? Okay. This one. Got it. K. Alright. Cool. Leave it with me, and then hopefully the team can jump onto it and then I can No assign worries.","start_word":14,"end_word":196,"sentiment":"neutral","sentiment_score":0.03756851428112046},{"text":"Thanks, it.","start_word":197,"end_word":198,"sentiment":"positive","sentiment_score":0.5141052603721619},{"text":"Sean. Everything else going okay, my friend? Yeah. Yeah.","start_word":199,"end_word":207,"sentiment":"neutral","sentiment_score":0.24596136808395383},{"text":"All doing okay.","start_word":208,"end_word":210,"sentiment":"positive","sentiment_score":0.35013052821159363},{"text":"I was sort of trying to play around with the new platform.","start_word":211,"end_word":222,"sentiment":"neutral","sentiment_score":0.28922024369239807},{"text":"It seems seems nice. It's very nice, isn't it?","start_word":223,"end_word":231,"sentiment":"positive","sentiment_score":0.7103276252746582},{"text":"Have you got any feedback or feature request? Can you just chuck it in to the No. Because I did the new order, the new porting, and that was pretty straightforward. okay.","start_word":232,"end_word":263,"sentiment":"neutral","sentiment_score":0.1340731978416443},{"text":"So that looks good.","start_word":264,"end_word":267,"sentiment":"positive","sentiment_score":0.3838873505592346},{"text":"What about invoices? Have you got all the invoices there or not yet? Not not yet. Yeah. Let's have a look together. So let me go. Is it go high speed or go data? Which one? Go No. high speed. It should Yeah. be on the go. Hey, Sean. But can we do it later, man? Because Yeah. I'm just in the middle of 20 different things. Okay. That's all. No. Go. Go. Go. Go for it. I'm just gonna look and see what you got Okay. here. Okay. You'll you'll look. We can Alright. touch base I'll tomorrow go for it if anyway. need be. Alright. Okay?","start_word":268,"end_word":375,"sentiment":"neutral","sentiment_score":0.01578940451145172},{"text":"Thanks, mate. See Thanks, you.","start_word":376,"end_word":380,"sentiment":"positive","sentiment_score":0.3846099078655243},{"text":"mate. Bye Alright. bye. Bye.","start_word":381,"end_word":385,"sentiment":"neutral","sentiment_score":0.09988396614789964}],"average":{"sentiment":"neutral","sentiment_score":0.09167390900689204}}}}