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We're reaching out to let you know that we already sent your invoice for the preferred service plan and your connection fee for your Internet service. Oh, oh, I see. Because our tech rep just spoke to you earlier, and you confirmed your order. Oh, we do have as well a free modem. Actually, we have the promotion. If you sign up for twelve month contract, you will get a one month free. That's include from your six months discounted period and a free modem. However, reason why you're not getting the free modem is because you signed a for no contract. Have you noticed this from our side? We do offer no contract. Oh. Okay. So you you're truly decide just right now after you spoke to one of our tech rep. Right? Okay. Yeah. The $45 is the connection fee. However, if you've opted for six month contract, it's only $20 connection fee, and you will be getting a free router and six months discounted period including the first month free. Would you like to consider that? Yeah. The router were we offer three kinds of router. So there are applicable router for each contract. It's showing from our site. So, technically, if you've signed up for six months, you will be getting the a x 3,000 router. If you're getting the twelve month contract, you will be getting the complimentary router k seven dual band. And then if you're signing up for twenty four months, you will be getting the Wi Fi seven router. Those are the offers. I'm sorry. I'm I'm having a hard time to hear you. What is that again? Alright. So I just wanted to make sure, Indesh, you would like to send your order to us and check with the other provider and go back to us if you would like to proceed or no? When can we expect your confirmation? Because we don't want any delay with the activation of your service. Alright. So you would like to withdraw your order to us. That's it. It would be choosing other provider. Okay. I respect your decision. 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Good afternoon. Thank you so much for calling Airtel accounts. Oh, I'm speaking with Zayed? Yeah.\n\nThank you so much for giving us a call. This is Melissa from Airtel accounts. We're reaching out to let you know that we already sent your invoice for the preferred service plan and your connection fee for your Internet service. Oh, oh, I see. Because our tech rep just spoke to you earlier, and you confirmed your order.\n\nOh, we do have as well a free modem. Actually, we have the promotion. If you sign up for twelve month contract, you will get a one month free. That's include from your six months discounted period and a free modem. However, reason why you're not getting the free modem is because you signed a for no contract.\n\nHave you noticed this from our side? We do offer no contract. Oh. Okay. So you you're truly decide just right now after you spoke to one of our tech rep.\n\nRight? Okay. Yeah. The $45 is the connection fee. However, if you've opted for six month contract, it's only $20 connection fee, and you will be getting a free router and six months discounted period including the first month free.\n\nWould you like to consider that? Yeah. The router were we offer three kinds of router. So there are applicable router for each contract. It's showing from our site.\n\nSo, technically, if you've signed up for six months, you will be getting the a x 3,000 router. If you're getting the twelve month contract, you will be getting the complimentary router k seven dual band. And then if you're signing up for twenty four months, you will be getting the Wi Fi seven router. Those are the offers. I'm sorry.\n\nI'm I'm having a hard time to hear you. What is that again? Alright. So I just wanted to make sure, Indesh, you would like to send your order to us and check with the other provider and go back to us if you would like to proceed or no? When can we expect your confirmation?\n\nBecause we don't want any delay with the activation of your service. Alright. So you would like to withdraw your order to us. That's it. It would be choosing other provider.\n\nOkay. I respect your decision. I'll just coordinate this to our tech rep that you spoke earlier. Okay? Alright.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.2540273666381836},{"text":"Good afternoon.","start":0.64,"end":1.46,"sentiment":"positive","sentiment_score":0.47358742356300354},{"text":"Thank you so much for calling Airtel accounts.","start":1.52,"end":3.9399998,"sentiment":"positive","sentiment_score":0.6106991991400719},{"text":"Oh, I'm speaking with Zayed?","start":4.64,"end":6.98,"sentiment":"neutral","sentiment_score":0.10793563723564148},{"text":"Yeah.","start":9.04,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.1933506727218628}],"sentiment":"positive","sentiment_score":0.4011661568108727,"num_words":17,"start":0.39999998,"end":9.5199995},{"sentences":[{"text":"Thank you so much for giving us a call.","start":9.5199995,"end":11.86,"sentiment":"positive","sentiment_score":0.5896159145567152},{"text":"This is Melissa from Airtel accounts.","start":11.92,"end":14.5,"sentiment":"neutral","sentiment_score":0.28970057765642804},{"text":"We're reaching out to let you know that we already sent your invoice for the preferred service plan and your connection fee for your Internet service.","start":15.135,"end":25.635,"sentiment":"neutral","sentiment_score":0.2421273488837939},{"text":"Oh, oh, I see.","start":29.72,"end":32.76,"sentiment":"neutral","sentiment_score":0.10382569022476673},{"text":"Because our tech rep just spoke to you earlier, and you confirmed your order.","start":32.76,"end":38.379997,"sentiment":"neutral","sentiment_score":0.24219700055462973}],"sentiment":"neutral","sentiment_score":0.2906121785862971,"num_words":59,"start":9.5199995,"end":38.379997},{"sentences":[{"text":"Oh, we do have as well a free modem.","start":45.055,"end":47.715,"sentiment":"neutral","sentiment_score":0.1744094126754337},{"text":"Actually, we have the 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Oh, I might I might I might go with another provider on the website. Yeah. They are they are giving me a free modem as well, so it's the same price. No. But I'm I'm I'm not signing any contract with them, and they are not charging me any fee as well. You guys are charging me $40 fee, and so I will I just received my information from my agent. So there are lots of options. Yeah. Because it's you guys charging me more. $40 extra. Yeah. Albert, back in the cheaper road. No. I will check for you. I'm doing and I will decide. I will check with the other providers, and then I will see what's happening. Yeah. Because they offer me some better deal. So oh, I'm not in a hurry. That's fine. I will go with GladesNet maybe because they are cheaper. Yeah. Because you're not giving a good offer. 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Oh, I might I might I might go with another provider on the website. Yeah. They are they are giving me a free modem as well, so it's the same price. No.\n\nBut I'm I'm I'm not signing any contract with them, and they are not charging me any fee as well. You guys are charging me $40 fee, and so I will I just received my information from my agent. So there are lots of options. Yeah. Because it's you guys charging me more.\n\n$40 extra. Yeah. Albert, back in the cheaper road. No. I will check for you.\n\nI'm doing and I will decide. I will check with the other providers, and then I will see what's happening. Yeah. Because they offer me some better deal. So oh, I'm not in a hurry.\n\nThat's fine. I will go with GladesNet maybe because they are cheaper. Yeah. Because you're not giving a good offer. Alright.","paragraphs":[{"sentences":[{"text":"Yep.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.11478102207183838},{"text":"Oh, I might I might I might go with another provider on the website.","start":24.744999,"end":30.460001,"sentiment":"neutral","sentiment_score":0.007091418440852847},{"text":"Yeah.","start":40.345,"end":40.665,"sentiment":"neutral","sentiment_score":0.18790876865386963},{"text":"They are they are giving me a free modem as well, so it's the same price.","start":40.665,"end":46.125,"sentiment":"neutral","sentiment_score":0.2307810988277197},{"text":"No.","start":75.835,"end":76.075,"sentiment":"neutral","sentiment_score":-0.24078479409217832}],"sentiment":"neutral","sentiment_score":0.11677825563784802,"num_words":33,"start":7.7599998,"end":76.075},{"sentences":[{"text":"But I'm I'm I'm not signing any contract with them, and they are not charging me any fee as well.","start":76.075,"end":83.78,"sentiment":"negative","sentiment_score":-0.3472868397831917},{"text":"You guys are charging me $40 fee, and so I will I just received my information from my agent.","start":83.78,"end":93.78,"sentiment":"neutral","sentiment_score":-0.31833303876613317},{"text":"So there are lots of options.","start":93.78,"end":95.240005,"sentiment":"neutral","sentiment_score":-0.06881258512536685},{"text":"Yeah.","start":106.805,"end":107.125,"sentiment":"neutral","sentiment_score":-0.16883984208106995},{"text":"Because it's you guys charging me more.","start":107.125,"end":109.945,"sentiment":"negative","sentiment_score":-0.4497354541506086}],"sentiment":"neutral","sentiment_score":-0.31554581253033764,"num_words":53,"start":76.075,"end":109.945},{"sentences":[{"text":"$40 extra.","start":111.58,"end":112.880005,"sentiment":"neutral","sentiment_score":-0.19395480304956436},{"text":"Yeah.","start":113.42,"end":113.92,"sentiment":"neutral","sentiment_score":-0.08328046649694443},{"text":"Albert, back in the cheaper road.","start":133.645,"end":135.585,"sentiment":"neutral","sentiment_score":0.1377690980831782},{"text":"No.","start":176.38,"end":176.62001,"sentiment":"neutral","sentiment_score":-0.15320634841918945},{"text":"I will check for you.","start":176.62001,"end":177.82,"sentiment":"neutral","sentiment_score":-0.22285321354866028}],"sentiment":"neutral","sentiment_score":-0.060803193350632986,"num_words":15,"start":111.58,"end":177.82},{"sentences":[{"text":"I'm doing and I will decide.","start":177.82,"end":180.64,"sentiment":"neutral","sentiment_score":-0.24271822720766068},{"text":"I will check with the other providers, and then I will see what's happening.","start":185.495,"end":190.715,"sentiment":"neutral","sentiment_score":-0.14693168923258781},{"text":"Yeah.","start":207.23,"end":207.73,"sentiment":"neutral","sentiment_score":0.1338458955287933},{"text":"Because they offer me some better deal.","start":207.79,"end":210.03,"sentiment":"neutral","sentiment_score":0.3090758579117911},{"text":"So oh, I'm not in a hurry.","start":210.03,"end":224.445,"sentiment":"neutral","sentiment_score":0.00979871249624661}],"sentiment":"neutral","sentiment_score":-0.03278243211763246,"num_words":35,"start":177.82,"end":224.445},{"sentences":[{"text":"That's fine.","start":224.445,"end":225.265,"sentiment":"neutral","sentiment_score":0.24198036640882492},{"text":"I will go with GladesNet maybe because they are cheaper.","start":225.89,"end":229.03,"sentiment":"neutral","sentiment_score":0.2988362818956375},{"text":"Yeah.","start":240.395,"end":240.635,"sentiment":"neutral","sentiment_score":-0.27041754126548767},{"text":"Because you're not giving a good offer.","start":240.635,"end":242.575,"sentiment":"negative","sentiment_score":-0.6131361637796674},{"text":"Alright.","start":252.875,"end":253.375,"sentiment":"neutral","sentiment_score":0.22994093596935272}],"sentiment":"neutral","sentiment_score":-0.040957438094275336,"num_words":21,"start":224.445,"end":253.375}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling Airtel accounts. Oh, I'm speaking with Zayed?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Thank you so much for giving us a call. This is Melissa from Airtel accounts. We're reaching out to let you know that we already sent your invoice for the preferred service plan and your connection fee for your Internet\n\nChannel 1: Oh, I\n\nChannel 0: service.\n\nChannel 1: might I might I might go with another provider on\n\nChannel 0: Oh,\n\nChannel 1: the website.\n\nChannel 0: oh, I see. Because our tech rep just spoke to you earlier, and you confirmed your order.\n\nChannel 1: Yeah. They are they are giving me a free modem as well, so it's\n\nChannel 0: Oh,\n\nChannel 1: the\n\nChannel 0: we\n\nChannel 1: same\n\nChannel 0: do\n\nChannel 1: price.\n\nChannel 0: have as well a free modem. Actually, we have the promotion. If you sign up for twelve month contract, you will get a one month free. That's include from your six months discounted period and a free modem. However, reason why you're not getting the free modem is because you signed a for no contract.\n\nHave you noticed this from our side? We do offer\n\nChannel 1: No.\n\nChannel 0: no\n\nChannel 1: But\n\nChannel 0: contract.\n\nChannel 1: I'm I'm I'm not signing any contract with them, and they are\n\nChannel 0: Oh.\n\nChannel 1: not charging me any fee as well. You guys are charging me $40 fee, and so I will I just received my information from my agent. So there are lots of options.\n\nChannel 0: Okay. So you you're truly decide just right now after you spoke to one of our tech rep. Right?\n\nChannel 1: Yeah. Because it's you guys charging me more. $40\n\nChannel 0: Okay.\n\nChannel 1: extra. Yeah.\n\nChannel 0: Yeah. The $45 is the connection fee. However, if you've opted for six month contract, it's only $20 connection fee, and you will be getting a free router and six months discounted period including the first month free. Would you like to consider that?\n\nChannel 1: Albert, back in the cheaper road.\n\nChannel 0: Yeah. The router were we offer three kinds of router. So there are applicable router for each contract. It's showing from our site. So, technically, if you've signed up for six months, you will be getting the a x 3,000 router.\n\nIf you're getting the twelve month contract, you will be getting the complimentary router k seven dual band. And then if you're signing up for twenty four months, you will be getting the Wi Fi seven router. Those are the offers.\n\nChannel 1: No. I will check for you. I'm doing\n\nChannel 0: I'm\n\nChannel 1: and\n\nChannel 0: sorry.\n\nChannel 1: I will\n\nChannel 0: I'm\n\nChannel 1: decide.\n\nChannel 0: I'm having a hard time to hear you. What is that again?\n\nChannel 1: I will check with the other providers, and then I will see what's happening.\n\nChannel 0: Alright. So I just wanted to make sure, Indesh, you would like to send your order to us and check with the other provider and go back to us if you would like to proceed or no?\n\nChannel 1: Yeah. Because they offer me some better deal. So\n\nChannel 0: When can we expect your confirmation? Because we don't want any delay with the activation of your service.\n\nChannel 1: oh, I'm not in a hurry. That's fine. I will go with GladesNet maybe because they are cheaper.\n\nChannel 0: Alright. So you would like to withdraw your order to us. That's it. It would be choosing other provider.\n\nChannel 1: Yeah. Because you're not giving a good offer.\n\nChannel 0: Okay. I respect your decision. I'll just coordinate this to our tech rep that you spoke earlier. Okay?\n\nChannel 1: Alright.\n\nChannel 0: Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.2540273666381836},{"text":"Good afternoon.","start":0.64,"end":1.46,"sentiment":"positive","sentiment_score":0.47358742356300354},{"text":"Thank you so much for calling Airtel accounts.","start":1.52,"end":3.9399998,"sentiment":"positive","sentiment_score":0.6106991991400719},{"text":"Oh, I'm speaking with 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The representative informed the customer that they already sent their invoice for the preferred service plan and connection fee, but offers a promotion for a free modem if they sign up for a twelve month contract. The representative also explains that customers who signed a contract for a longer period will be charged a higher fee, but offers other options for cheaper routers. The customer decided to withdraw their order and check with other providers."},"intents":{"segments":[{"text":"might I might I might go with another provider on Oh, the website.","start_word":61,"end_word":73,"intents":[{"intent":"Propose alternative provider","confidence_score":0.0007629606}]},{"text":"They are they are giving me a free modem as well, so it's Oh, the we same do price. have as well a free modem.","start_word":92,"end_word":116,"intents":[{"intent":"Offer free modem","confidence_score":0.10572385}]},{"text":"We do offer No. no But contract. I'm I'm I'm not signing any contract with them, and they are Oh. not charging me any fee as well. You guys are charging me $40 fee, and so I will I just received my information from my agent. So there are lots of options. Okay.","start_word":173,"end_word":225,"intents":[{"intent":"Discuss contract options","confidence_score":0.013224579}]},{"text":"not charging me any fee as well. You guys are charging me $40 fee, and so I will I just received my information from my agent. So there are lots of options. Okay. So you you're truly decide just right now after you spoke to one of our tech rep. Right? Yeah. Because it's you guys charging me more. $40 Okay. extra. Yeah. Yeah. The $45 is the connection fee.","start_word":193,"end_word":262,"intents":[{"intent":"Clarify fee","confidence_score":0.006286}]},{"text":"The router were we offer three kinds of router. So there are applicable router for each contract. It's showing from our site.","start_word":307,"end_word":328,"intents":[{"intent":"Check router availability","confidence_score":0.014672185}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2540273666381836},{"text":"Good afternoon. Thank you so much for calling Airtel accounts.","start_word":1,"end_word":10,"sentiment":"positive","sentiment_score":0.5696518421173096},{"text":"Oh, I'm speaking with Zayed? Yep. Yeah.","start_word":11,"end_word":17,"sentiment":"neutral","sentiment_score":0.1240806058049202},{"text":"Thank you so much for giving us a call.","start_word":18,"end_word":26,"sentiment":"positive","sentiment_score":0.5908248424530029},{"text":"This is Melissa from Airtel accounts. We're reaching out to let you know that we already sent your invoice for the preferred service plan and your connection fee for your Internet Oh, I service. might I might I might go with another provider on Oh, the website. oh, I see. Because our tech rep just spoke to you earlier, and you confirmed your order. Yeah. They are they are giving me a free modem as well, so it's Oh, the we same do price. have as well a free modem. Actually, we have the promotion. If you sign up for twelve month contract, you will get a one month free. That's include from your six months discounted period and a free modem.","start_word":27,"end_word":148,"sentiment":"neutral","sentiment_score":0.1842721402645111},{"text":"However, reason why you're not getting the free modem is because you signed a for no contract.","start_word":149,"end_word":165,"sentiment":"negative","sentiment_score":-0.34675800800323486},{"text":"Have you noticed this from our side? We do offer No. no But contract. I'm I'm I'm not signing any contract with them, and they are Oh.","start_word":166,"end_word":192,"sentiment":"neutral","sentiment_score":-0.23479461669921875},{"text":"not charging me any fee as well.","start_word":193,"end_word":199,"sentiment":"negative","sentiment_score":-0.42427265644073486},{"text":"You guys are charging me $40 fee, and so I will I just received my information from my agent. So there are lots of options. Okay. So you you're truly decide just right now after you spoke to one of our tech rep. Right? Yeah.","start_word":200,"end_word":244,"sentiment":"neutral","sentiment_score":-0.10007800906896593},{"text":"Because it's you guys charging me more.","start_word":245,"end_word":251,"sentiment":"negative","sentiment_score":-0.4269543588161469},{"text":"$40 Okay. extra. Yeah. Yeah. The $45 is the connection fee. However, if you've opted for six month contract, it's only $20 connection fee, and you will be getting a free router and six months discounted period including the first month free. Would you like to consider that? Albert, back in the cheaper road. Yeah. The router were we offer three kinds of router. So there are applicable router for each contract. It's showing from our site. So, technically, if you've signed up for six months, you will be getting the a x 3,000 router. If you're getting the twelve month contract, you will be getting the complimentary router k seven dual band. And then if you're signing up for twenty four months, you will be getting the Wi Fi seven router. Those are the offers. No. I will check for you. I'm doing I'm and sorry. I will I'm decide.","start_word":252,"end_word":402,"sentiment":"neutral","sentiment_score":0.10714391031802097},{"text":"I'm having a hard time to hear you.","start_word":403,"end_word":410,"sentiment":"negative","sentiment_score":-0.503818154335022},{"text":"What is that again? I will check with the other providers, and then I will see what's happening. Alright. So I just wanted to make sure, Indesh, you would like to send your order to us and check with the other provider and go back to us if you would like to proceed or no? Yeah. Because they offer me some better deal. So When can we expect your confirmation? Because we don't want any delay with the activation of your service. oh, I'm not in a hurry. That's fine. I will go with GladesNet maybe because they are cheaper. Alright. So you would like to withdraw your order to us. That's it. It would be choosing other provider. Yeah.","start_word":411,"end_word":530,"sentiment":"neutral","sentiment_score":0.06640534102916718},{"text":"Because you're not giving a good offer.","start_word":531,"end_word":537,"sentiment":"negative","sentiment_score":-0.6186864972114563},{"text":"Okay.","start_word":538,"end_word":538,"sentiment":"neutral","sentiment_score":-0.18246175348758695},{"text":"I respect your decision. I'll just coordinate this to our tech rep that you spoke earlier.","start_word":539,"end_word":554,"sentiment":"positive","sentiment_score":0.4238271415233612},{"text":"Okay? Alright. Alright.","start_word":555,"end_word":557,"sentiment":"neutral","sentiment_score":0.25509098172187805},{"text":"Thank you.","start_word":558,"end_word":559,"sentiment":"positive","sentiment_score":0.7374793887138367}],"average":{"sentiment":"neutral","sentiment_score":0.06239001625462582}}}}