{"metadata":{"transaction_key":"deprecated","request_id":"01a083e4-2ff0-7d71-8f08-a57fffd0c60d","sha256":"223fc41c9ef3b807a836bb438092ff703ed1ff09e898c9eab8ae8f9b19c66cfa","created":"2026-09-09T01:59:26.017Z","duration":21.311937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":46,"output_tokens":46},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":46,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew. I'm calling for a follow-up.","confidence":0.99902344,"words":[{"word":"andrew","start":6.48,"end":6.98,"confidence":0.696167,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":-0.005216658115386963},{"word":"i'm","start":7.44,"end":7.7599998,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.024379780516028404},{"word":"calling","start":7.7599998,"end":8.16,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.03627685084939003},{"word":"for","start":8.16,"end":8.559999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0169973261654377},{"word":"a","start":8.559999,"end":8.72,"confidence":0.9165039,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03121961280703545},{"word":"follow-up","start":8.72,"end":9.22,"confidence":0.99902344,"punctuated_word":"follow-up.","sentiment":"neutral","sentiment_score":-0.012046338990330696}],"paragraphs":{"transcript":"\nAndrew. I'm calling for a follow-up.","paragraphs":[{"sentences":[{"text":"Andrew.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":-0.005216658115386963},{"text":"I'm calling for a follow-up.","start":7.44,"end":9.22,"sentiment":"neutral","sentiment_score":-0.024183981865644456}],"sentiment":"neutral","sentiment_score":-0.02102276124060154,"num_words":6,"start":6.48,"end":9.22}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.56,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05719917640089989},{"word":"if","start":0.56,"end":0.88,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.02642312273383141},{"word":"you","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005259450525045395},{"word":"record","start":1.04,"end":1.4399999,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.005784068256616592},{"word":"your","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.006422996520996094},{"word":"name","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.004655703902244568},{"word":"and","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004684612154960632},{"word":"reason","start":2.1599998,"end":2.48,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.012749291956424711},{"word":"for","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.006645001471042633},{"word":"calling","start":2.72,"end":3.22,"confidence":0.99853516,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.020979590713977817},{"word":"i'll","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.003096833825111389},{"word":"see","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.007950153201818466},{"word":"if","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0027213506400585175},{"word":"this","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.009112663567066193},{"word":"person","start":4.08,"end":4.48,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.008862491697072983},{"word":"is","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.010070402175188065},{"word":"available","start":4.64,"end":5.14,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.013874776661396028},{"word":"thanks","start":14.48,"end":14.96,"confidence":0.9975586,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.66362464427948},{"word":"andrew","start":14.96,"end":15.46,"confidence":1.0,"punctuated_word":"Andrew.","sentiment":"positive","sentiment_score":0.5240628719329834},{"word":"please","start":16.006937,"end":16.246937,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.02420106530189514},{"word":"stay","start":16.246937,"end":16.646936,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.05323149263858795},{"word":"on","start":16.646936,"end":16.886938,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.15058575570583344},{"word":"the","start":16.886938,"end":16.966938,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.26098883152008057},{"word":"line","start":16.966938,"end":17.466938,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.03761278837919235}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.05719917640089989},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":5.14,"sentiment":"neutral","sentiment_score":-0.003186712274327874},{"text":"Thanks, Andrew.","start":14.48,"end":15.46,"sentiment":"positive","sentiment_score":0.5938437581062317},{"text":"Please stay on the line.","start":16.006937,"end":17.466938,"sentiment":"neutral","sentiment_score":0.09564356058835984}],"sentiment":"neutral","sentiment_score":0.06967154579857986,"num_words":24,"start":0.24,"end":17.466938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew. I'm calling for a follow-up.\n\nChannel 1: Thanks, Andrew. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.05719917640089989},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":5.14,"sentiment":"neutral","sentiment_score":-0.003186712274327874}],"sentiment":"neutral","sentiment_score":0.0003653988242149352,"channel":1,"num_words":17,"start":0.24,"end":5.14},{"sentences":[{"text":"Andrew.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":-0.005216658115386963},{"text":"I'm calling for a follow-up.","start":7.44,"end":9.22,"sentiment":"neutral","sentiment_score":-0.024183981865644456}],"sentiment":"neutral","sentiment_score":-0.02102276124060154,"channel":0,"num_words":6,"start":6.48,"end":9.22},{"sentences":[{"text":"Thanks, Andrew.","start":14.48,"end":15.46,"sentiment":"positive","sentiment_score":0.5938437581062317},{"text":"Please stay on the line.","start":16.006937,"end":17.466938,"sentiment":"neutral","sentiment_score":0.09564356058835984}],"sentiment":"neutral","sentiment_score":0.23798647416489466,"channel":1,"num_words":7,"start":14.48,"end":17.466938}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew. I'm calling for a follow-up. Thanks, Andrew. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":25,"end_word":29,"intents":[{"intent":"Follow-up callers","confidence_score":0.019703478}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew. I'm calling for a follow-up.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":-0.005984513554722071},{"text":"Thanks, Andrew.","start_word":23,"end_word":24,"sentiment":"positive","sentiment_score":0.5938437581062317},{"text":"Please stay on the line.","start_word":25,"end_word":29,"sentiment":"neutral","sentiment_score":0.09350284188985825}],"average":{"sentiment":"neutral","sentiment_score":0.059151079343712845}}}}