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Omar, actually, just wanted to ask, because the SKUs you have provided so will it be okay, like, if the customer like, just after three licenses as of now? So okay. Oh. Alright. Hello? Okay. Got you. So as of now, like, they were after three licenses. I will confirm from them, like, once again, like, how many license they are after, and I'll recommend them, like, you can go after level a, five to 49. Right? Whether if they are whether they are, like, keen to buy more licenses in future. So recommend them level a, five to 49. Okay. And if they want just three, so there's a different SKU and different pricing? Mhmm. Okay. Please. Mhmm. Yeah. Please. So if you can just quote me that as well for three, so I will give all the options to the customer. And let's see how they go. Mhmm. Mhmm. For three. Right? And if they go for five or higher, there will be maintenance support as well. So the pricing you mentioned for maintenance and support, so will it like, it will be included in the pricing or, like, we need to pay differently for maintenance and support for five or more licenses? Mhmm. Right. Right. Alright. Mhmm. Okay. Uh-huh. Okay. And if they go for less than 5, so there will be no maintenance and support. Right? Level is five. Okay. Got you. No way. Mhmm. Yep. Okay. Okay. Alright. Mhmm. Okay. Alright. Got you. Uh-huh. Hello? Can you hear me? Omar, if you can just send me the code for three licenses as well, I will give all the options, and it depends upon the customer, like for, like, which with which they want to go ahead. Alright? No worries. I mean, yep, I'll send you the confirmation. Yep. 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Omar. Right? Hi, Omar. Ross here with Techcom.\n\nHow are you? I'm great. Doing good, buddy. Omar, actually, just wanted to ask, because the SKUs you have provided so will it be okay, like, if the customer like, just after three licenses as of now? So okay.\n\nOh. Alright. Hello? Okay. Got you.\n\nSo as of now, like, they were after three licenses. I will confirm from them, like, once again, like, how many license they are after, and I'll recommend them, like, you can go after level a, five to 49. Right? Whether if they are whether they are, like, keen to buy more licenses in future. So recommend them level a, five to 49.\n\nOkay. And if they want just three, so there's a different SKU and different pricing? Mhmm. Okay. Please.\n\nMhmm. Yeah. Please. So if you can just quote me that as well for three, so I will give all the options to the customer. And let's see how they go.\n\nMhmm. Mhmm. For three. Right? And if they go for five or higher, there will be maintenance support as well.\n\nSo the pricing you mentioned for maintenance and support, so will it like, it will be included in the pricing or, like, we need to pay differently for maintenance and support for five or more licenses? Mhmm. Right. Right. Alright.\n\nMhmm. Okay. Uh-huh. Okay. And if they go for less than 5, so there will be no maintenance and support.\n\nRight? Level is five. Okay. Got you. No way.\n\nMhmm. Yep. Okay. Okay. Alright.\n\nMhmm. Okay. Alright. Got you. Uh-huh.\n\nHello? Can you hear me? Omar, if you can just send me the code for three licenses as well, I will give all the options, and it depends upon the customer, like for, like, which with which they want to go ahead. Alright? No worries.\n\nI mean, yep, I'll send you the confirmation. Yep. Thanks.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.019495800137519836},{"text":"Omar.","start":4.7999997,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.02742091566324234},{"text":"Right?","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.019249316304922104},{"text":"Hi, Omar.","start":8.0,"end":8.74,"sentiment":"neutral","sentiment_score":0.21550406515598297},{"text":"Ross here with Techcom.","start":8.88,"end":9.92,"sentiment":"neutral","sentiment_score":0.2409137226641178}],"sentiment":"neutral","sentiment_score":0.16231433923045793,"num_words":9,"start":1.76,"end":9.92},{"sentences":[{"text":"How are you?","start":9.92,"end":10.82,"sentiment":"neutral","sentiment_score":0.24022992451985678},{"text":"I'm great.","start":12.88,"end":13.5199995,"sentiment":"positive","sentiment_score":0.7000483274459839},{"text":"Doing good, 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Yes. Good. Good. How are you, Ross? Yep. No. If if they're after three license, then it would be a different SKU. Then they need to purchase then they have to purchase under nonvolume license. But the I mean, if they are planning to purchase more licenses in future, then it's best to buy for them under volume license right now, minimum quantity five. And then later on, they can add one more license or two more and few more licenses in in under the same volume license contract. It would be easier for them. As as they will keep on adding more licenses, they will eventually move to the higher band level and cheaper pricing. Five to 49. Yes. If they're after three, then recommend them to purchase minimum five. Only in that case, the the pricing I have Yes. Minimum five licenses. Yeah. If they only want three licenses, then we can't quote them volume licenses. In that case, I will quote non volume license. That would be license only. They yeah. For three. And then that would be Okay. But just to explain to them that the if they are going for less than five licenses, for three license only, that would be just the license only, and there is no maintenance and support included in that pricing. So there will be no yeah. For three licenses. Yes. They that's why in the second line, you will see that there's a maintenance and support part that is required. And then, yeah, there will be maintenance and support, free upgrades, updates, patches, and everything that would be included in that thing. So the quote I sent you, that includes two lines. Line one is license only, and line two is maintenance and support. So $2.60 8.91 is the unit price for volume license, and 53.79 is unit support, which is required with line one. So, yeah, they they need to purchase both of these lines and quantity 5, which is the minimum. There will be no maintenance support. But if they are planning to purchase more licenses, then it's better to go for volume license this year level. This is what you recommend to them that, look, if you're buying more licenses in future, then it's good for them because later on, they will not be able to upgrade to the volume licensing if they purchase non volume license right now. It would be more cost costly for them to buy again again later on. For example, for now, they purchase three licenses. And then later on down the road, they decide, oh, we need five more licenses. In that case, they will purchase brand new five licenses under volume licensing, and they will have three more that would be just a waste. The existing three licenses which they purchased, that would be just a waste. But if they purchase five licenses right now, and they they can later on add one more license under the same volume licensing contract. One or two, and then they can purchase just one license more additional license, two more additional license, any quantity of additional licenses they want. Hello? Yep. Yeah. Yeah. I can hear you now. Okay. Okay. Not a problem. I'll send you a quote. Okay. Thank you. Thanks. 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Yes. Good. Good. How are you, Ross?\n\nYep. No. If if they're after three license, then it would be a different SKU. Then they need to purchase then they have to purchase under nonvolume license. But the I mean, if they are planning to purchase more licenses in future, then it's best to buy for them under volume license right now, minimum quantity five.\n\nAnd then later on, they can add one more license or two more and few more licenses in in under the same volume license contract. It would be easier for them. As as they will keep on adding more licenses, they will eventually move to the higher band level and cheaper pricing. Five to 49. Yes.\n\nIf they're after three, then recommend them to purchase minimum five. Only in that case, the the pricing I have Yes. Minimum five licenses. Yeah. If they only want three licenses, then we can't quote them volume licenses.\n\nIn that case, I will quote non volume license. That would be license only. They yeah. For three. And then that would be Okay.\n\nBut just to explain to them that the if they are going for less than five licenses, for three license only, that would be just the license only, and there is no maintenance and support included in that pricing. So there will be no yeah. For three licenses. Yes. They that's why in the second line, you will see that there's a maintenance and support part that is required.\n\nAnd then, yeah, there will be maintenance and support, free upgrades, updates, patches, and everything that would be included in that thing. So the quote I sent you, that includes two lines. Line one is license only, and line two is maintenance and support. So $2.60 8.91 is the unit price for volume license, and 53.79 is unit support, which is required with line one. So, yeah, they they need to purchase both of these lines and quantity 5, which is the minimum.\n\nThere will be no maintenance support. But if they are planning to purchase more licenses, then it's better to go for volume license this year level. This is what you recommend to them that, look, if you're buying more licenses in future, then it's good for them because later on, they will not be able to upgrade to the volume licensing if they purchase non volume license right now. It would be more cost costly for them to buy again again later on. For example, for now, they purchase three licenses.\n\nAnd then later on down the road, they decide, oh, we need five more licenses. In that case, they will purchase brand new five licenses under volume licensing, and they will have three more that would be just a waste. The existing three licenses which they purchased, that would be just a waste. But if they purchase five licenses right now, and they they can later on add one more license under the same volume licensing contract. One or two, and then they can purchase just one license more additional license, two more additional license, any quantity of additional licenses they want.\n\nHello? Yep. Yeah. Yeah. I can hear you now.\n\nOkay. Okay. Not a problem. I'll send you a quote. Okay.\n\nThank you. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.92,"end":6.08,"sentiment":"neutral","sentiment_score":0.027044251561164856},{"text":"Yes.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.08839684724807739},{"text":"Good.","start":10.96,"end":11.2,"sentiment":"positive","sentiment_score":0.5536166429519653},{"text":"Good.","start":11.2,"end":11.36,"sentiment":"positive","sentiment_score":0.5359307527542114},{"text":"How are you, Ross?","start":11.36,"end":12.195,"sentiment":"positive","sentiment_score":0.36835575103759766}],"sentiment":"positive","sentiment_score":0.3348014373332262,"num_words":8,"start":5.92,"end":12.195},{"sentences":[{"text":"Yep.","start":20.035,"end":20.535,"sentiment":"neutral","sentiment_score":0.021586235612630844},{"text":"No.","start":30.86,"end":31.18,"sentiment":"neutral","sentiment_score":-0.09950582683086397},{"text":"If if they're after three license, then it would be a different 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licenses.","start":159.125,"end":160.025,"sentiment":"neutral","sentiment_score":-0.07334443554282188},{"text":"Yes.","start":163.125,"end":163.625,"sentiment":"neutral","sentiment_score":0.04610364139080048},{"text":"They that's why in the second line, you will see that there's a maintenance and support part that is required.","start":163.685,"end":169.35,"sentiment":"neutral","sentiment_score":0.0289390682708472}],"sentiment":"neutral","sentiment_score":-0.0972833458631151,"num_words":69,"start":143.87,"end":169.35},{"sentences":[{"text":"And then, yeah, there will be maintenance and support, free upgrades, updates, patches, and everything that would be included in that thing.","start":169.41,"end":176.63,"sentiment":"neutral","sentiment_score":0.08191328047012741},{"text":"So the quote I sent you, that includes two lines.","start":191.305,"end":195.54,"sentiment":"neutral","sentiment_score":0.022618162631988525},{"text":"Line one is license only, and line two is maintenance and support.","start":195.78,"end":199.71999,"sentiment":"neutral","sentiment_score":0.02253027322391669},{"text":"So $2.60 8.91 is the unit price for volume license, and 53.79 is unit support, which is required with line one.","start":199.78,"end":212.61499,"sentiment":"neutral","sentiment_score":0.03796076428677354},{"text":"So, yeah, they they need to purchase both of these lines and quantity 5, which is the minimum.","start":214.75499,"end":224.39001,"sentiment":"neutral","sentiment_score":0.009258987692495188}],"sentiment":"neutral","sentiment_score":0.03930692655225116,"num_words":83,"start":169.41,"end":224.39001},{"sentences":[{"text":"There will be no maintenance support.","start":229.25,"end":230.85,"sentiment":"neutral","sentiment_score":-0.10466386129458745},{"text":"But if they are planning to purchase more licenses, then it's better to go for volume license this year level.","start":230.85,"end":237.985,"sentiment":"neutral","sentiment_score":-0.01105873566120863},{"text":"This is what you recommend to them that, look, if you're buying more licenses in future, then it's good for them because later on, they will not be able to upgrade to the volume licensing if they purchase non volume license right now.","start":237.985,"end":253.69,"sentiment":"neutral","sentiment_score":0.05697150597738665},{"text":"It would be more cost costly for them to buy again again later on.","start":253.69,"end":258.81,"sentiment":"neutral","sentiment_score":-0.27571004150169237},{"text":"For example, for now, they purchase three licenses.","start":258.81,"end":261.63,"sentiment":"neutral","sentiment_score":-0.1415111944079399}],"sentiment":"neutral","sentiment_score":-0.03726827758517894,"num_words":91,"start":229.25,"end":261.63},{"sentences":[{"text":"And then later on down the road, they decide, oh, we need five more licenses.","start":261.77,"end":266.785,"sentiment":"neutral","sentiment_score":-0.14733355740706125},{"text":"In that case, they will purchase brand new five licenses under volume licensing, and they will have three more that would be just a waste.","start":267.405,"end":278.25,"sentiment":"neutral","sentiment_score":-0.3110957249999046},{"text":"The existing three licenses which they purchased, that would be just a waste.","start":280.65,"end":284.01,"sentiment":"neutral","sentiment_score":-0.2999480481331165},{"text":"But if they purchase five licenses right now, and they they can later on add one more license under the same volume licensing contract.","start":284.01,"end":294.185,"sentiment":"neutral","sentiment_score":-0.05887096949542562},{"text":"One or two, and then they can purchase just one license more additional license, two more additional license, any quantity of additional licenses they want.","start":295.365,"end":304.745,"sentiment":"neutral","sentiment_score":-0.020449623465538025}],"sentiment":"neutral","sentiment_score":-0.15500848006237955,"num_words":102,"start":261.77,"end":304.745},{"sentences":[{"text":"Hello?","start":313.48,"end":313.98,"sentiment":"neutral","sentiment_score":0.010836933739483356},{"text":"Yep.","start":318.76,"end":319.26,"sentiment":"neutral","sentiment_score":0.01789063960313797},{"text":"Yeah.","start":319.56,"end":319.8,"sentiment":"neutral","sentiment_score":0.04627087339758873},{"text":"Yeah.","start":319.8,"end":320.04,"sentiment":"neutral","sentiment_score":0.06404386460781097},{"text":"I can hear you now.","start":320.04,"end":321.015,"sentiment":"neutral","sentiment_score":0.06587215662002563}],"sentiment":"neutral","sentiment_score":0.05204478827201658,"num_words":9,"start":313.48,"end":321.015},{"sentences":[{"text":"Okay.","start":332.375,"end":332.875,"sentiment":"neutral","sentiment_score":0.07955227047204971},{"text":"Okay.","start":333.33502,"end":333.815,"sentiment":"neutral","sentiment_score":0.11152221262454988},{"text":"Not a problem.","start":333.815,"end":334.55502,"sentiment":"neutral","sentiment_score":0.20056085785230002},{"text":"I'll send you a quote.","start":334.855,"end":336.0569,"sentiment":"neutral","sentiment_score":0.1177392527461052},{"text":"Okay.","start":339.4969,"end":339.9969,"sentiment":"positive","sentiment_score":0.3396289348602295}],"sentiment":"neutral","sentiment_score":0.1564620232040232,"num_words":11,"start":332.375,"end":339.9969},{"sentences":[{"text":"Thank you.","start":340.5369,"end":341.2769,"sentiment":"positive","sentiment_score":0.7444354295730591},{"text":"Thanks.","start":341.57687,"end":341.9769,"sentiment":"positive","sentiment_score":0.6969291567802429},{"text":"Bye.","start":341.9769,"end":342.4769,"sentiment":"neutral","sentiment_score":-0.09500386565923692}],"sentiment":"positive","sentiment_score":0.522699037566781,"num_words":4,"start":340.5369,"end":342.4769}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Omar. Right?\n\nChannel 1: Hello? Yes.\n\nChannel 0: Hi, Omar. Ross here with Techcom. How are you?\n\nChannel 1: Good. Good. How are you, Ross?\n\nChannel 0: I'm great. Doing good, buddy. Omar, actually, just wanted to ask, because the SKUs you have provided\n\nChannel 1: Yep.\n\nChannel 0: so will it be okay, like, if the customer like, just after three licenses as of now? So\n\nChannel 1: No. If if they're after three license, then it would be a different SKU. Then they need\n\nChannel 0: okay.\n\nChannel 1: to purchase then they have to purchase under nonvolume license. But\n\nChannel 0: Oh.\n\nChannel 1: the I mean, if they are planning to purchase more licenses in future, then it's best\n\nChannel 0: Alright.\n\nChannel 1: to buy for them under volume license right now, minimum quantity five. And then later on, they can add one more license or two more and few more licenses in in under the same volume license contract. It would be easier for\n\nChannel 0: Hello?\n\nChannel 1: them. As as they will keep on adding more licenses, they will eventually move to the higher band level and cheaper pricing.\n\nChannel 0: Okay. Got you. So as of now, like, they were after three licenses. I will confirm from them, like, once again, like, how many license they are after, and I'll recommend them, like, you can go after level a, five to 49. Right?\n\nChannel 1: Five to 49. Yes. If they're after three, then recommend them to purchase minimum five. Only in that case, the the pricing\n\nChannel 0: Whether if\n\nChannel 1: I\n\nChannel 0: they are\n\nChannel 1: have\n\nChannel 0: whether they are, like, keen to buy more licenses in future. So recommend them level a, five to 49.\n\nChannel 1: Yes. Minimum five licenses.\n\nChannel 0: Okay. And if they want just three, so there's a different SKU and different pricing?\n\nChannel 1: Yeah. If they only want three licenses, then we can't quote\n\nChannel 0: Mhmm.\n\nChannel 1: them volume licenses. In that case,\n\nChannel 0: Okay.\n\nChannel 1: I will quote non volume license. That would be license\n\nChannel 0: Please.\n\nChannel 1: only. They\n\nChannel 0: Mhmm.\n\nChannel 1: yeah. For three. And then\n\nChannel 0: Yeah. Please.\n\nChannel 1: that would\n\nChannel 0: So\n\nChannel 1: be\n\nChannel 0: if you can just quote me that as well for three, so I will give all the options to the customer. And let's see how they go.\n\nChannel 1: Okay. But just to explain to them that the if they are going for less than five licenses, for three license only, that would\n\nChannel 0: Mhmm.\n\nChannel 1: be\n\nChannel 0: Mhmm.\n\nChannel 1: just the license only, and there is no maintenance and support included in that pricing. So\n\nChannel 0: For\n\nChannel 1: there\n\nChannel 0: three.\n\nChannel 1: will be\n\nChannel 0: Right?\n\nChannel 1: no yeah.\n\nChannel 0: And\n\nChannel 1: For\n\nChannel 0: if\n\nChannel 1: three\n\nChannel 0: they\n\nChannel 1: licenses.\n\nChannel 0: go for five or higher, there will be maintenance support as well.\n\nChannel 1: Yes. They that's why in the second line, you will see that there's a maintenance and support part that is required. And then, yeah, there will be maintenance and support, free upgrades, updates, patches, and everything that would be included\n\nChannel 0: So\n\nChannel 1: in\n\nChannel 0: the\n\nChannel 1: that thing.\n\nChannel 0: pricing you mentioned for maintenance and support, so will it like, it will be included in the pricing or, like, we need to pay differently for maintenance and support for five or more licenses?\n\nChannel 1: So the quote I sent you, that\n\nChannel 0: Mhmm.\n\nChannel 1: includes two lines. Line one is license only, and line two is maintenance and support. So $2.60\n\nChannel 0: Right.\n\nChannel 1: 8.91 is the unit price for volume license,\n\nChannel 0: Right. Alright.\n\nChannel 1: and 53.79 is unit support, which is required with line\n\nChannel 0: Mhmm.\n\nChannel 1: one.\n\nChannel 0: Okay.\n\nChannel 1: So, yeah, they they need to purchase both of these lines and quantity\n\nChannel 0: Uh-huh.\n\nChannel 1: 5, which is the\n\nChannel 0: Okay.\n\nChannel 1: minimum.\n\nChannel 0: And if they go for less than 5, so there will be no maintenance and support. Right?\n\nChannel 1: There will be no maintenance support. But if they are planning to purchase more licenses, then it's better to go for volume\n\nChannel 0: Level\n\nChannel 1: license\n\nChannel 0: is five.\n\nChannel 1: this\n\nChannel 0: Okay.\n\nChannel 1: year\n\nChannel 0: Got you.\n\nChannel 1: level.\n\nChannel 0: No way.\n\nChannel 1: This is what you recommend to them that, look,\n\nChannel 0: Mhmm.\n\nChannel 1: if you're\n\nChannel 0: Yep.\n\nChannel 1: buying more licenses in future, then it's good for them because later on, they will not be able to upgrade to the volume licensing if they purchase\n\nChannel 0: Okay.\n\nChannel 1: non volume license right now. It\n\nChannel 0: Okay.\n\nChannel 1: would be more\n\nChannel 0: Alright.\n\nChannel 1: cost costly for them to buy again again later on. For example, for now, they purchase three licenses. And then later on down the road, they decide, oh, we need five more licenses. In that case, they will purchase brand new five licenses under volume licensing, and they will have three\n\nChannel 0: Mhmm.\n\nChannel 1: more that would be just a waste.\n\nChannel 0: Okay. Alright.\n\nChannel 1: The existing\n\nChannel 0: Got\n\nChannel 1: three\n\nChannel 0: you.\n\nChannel 1: licenses which they purchased, that would be just a waste. But if they purchase\n\nChannel 0: Uh-huh.\n\nChannel 1: five licenses right now, and they they can later on add one more license under the same volume licensing contract. One or two, and then they can purchase just one license more additional license, two more additional license, any quantity of additional licenses they want. Hello?\n\nChannel 0: Hello? Can you\n\nChannel 1: Yep.\n\nChannel 0: hear me?\n\nChannel 1: Yeah. Yeah. I can hear you\n\nChannel 0: Omar,\n\nChannel 1: now.\n\nChannel 0: if you can just send me the code for three licenses as well, I will give all the options, and it depends upon the customer, like for, like, which with which they want to go ahead.\n\nChannel 1: Okay.\n\nChannel 0: Alright?\n\nChannel 1: Okay. Not a problem. I'll send you a\n\nChannel 0: No\n\nChannel 1: quote.\n\nChannel 0: worries. I mean, yep, I'll send you the confirmation.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Yep. Thanks.\n\nChannel 1: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.019495800137519836},{"text":"Omar.","start":4.7999997,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.02742091566324234},{"text":"Right?","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.019249316304922104}],"sentiment":"neutral","sentiment_score":0.022055344035228092,"channel":0,"num_words":3,"start":1.76,"end":5.7799997},{"sentences":[{"text":"Hello?","start":5.92,"end":6.08,"sentiment":"neutral","sentiment_score":0.027044251561164856},{"text":"Yes.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.08839684724807739}],"sentiment":"neutral","sentiment_score":0.057720549404621124,"channel":1,"num_words":2,"start":5.92,"end":6.58},{"sentences":[{"text":"Hi, Omar.","start":8.0,"end":8.74,"sentiment":"neutral","sentiment_score":0.21550406515598297},{"text":"Ross here with Techcom.","start":8.88,"end":9.92,"sentiment":"neutral","sentiment_score":0.2409137226641178},{"text":"How are you?","start":9.92,"end":10.82,"sentiment":"neutral","sentiment_score":0.24022992451985678}],"sentiment":"neutral","sentiment_score":0.23503919939200082,"channel":0,"num_words":9,"start":8.0,"end":10.82},{"sentences":[{"text":"Good.","start":10.96,"end":11.2,"sentiment":"positive","sentiment_score":0.5536166429519653},{"text":"Good.","start":11.2,"end":11.36,"sentiment":"positive","sentiment_score":0.5359307527542114},{"text":"How are you, Ross?","start":11.36,"end":12.195,"sentiment":"positive","sentiment_score":0.36835575103759766}],"sentiment":"positive","sentiment_score":0.4271617333094279,"channel":1,"num_words":6,"start":10.96,"end":12.195},{"sentences":[{"text":"I'm great.","start":12.88,"end":13.5199995,"sentiment":"positive","sentiment_score":0.7000483274459839},{"text":"Doing good, buddy.","start":13.5199995,"end":14.42,"sentiment":"positive","sentiment_score":0.6592036485671997},{"text":"Omar, actually, just wanted to ask, because the SKUs you have provided","start":14.745,"end":19.305,"sentiment":"neutral","sentiment_score":0.03931546133632461}],"sentiment":"neutral","sentiment_score":0.22644077274290955,"channel":0,"num_words":17,"start":12.88,"end":19.305},{"sentences":[{"text":"Yep.","start":20.035,"end":20.535,"sentiment":"neutral","sentiment_score":0.021586235612630844}],"sentiment":"neutral","sentiment_score":0.021586235612630844,"channel":1,"num_words":1,"start":20.035,"end":20.535},{"sentences":[{"text":"so will it be okay, like, if the customer like, just after three licenses as of now?","start":21.705,"end":28.125,"sentiment":"neutral","sentiment_score":0.013717929065665779},{"text":"So","start":30.68,"end":31.18,"sentiment":"neutral","sentiment_score":-0.04607070982456207}],"sentiment":"neutral","sentiment_score":0.010396338016208675,"channel":0,"num_words":18,"start":21.705,"end":31.18},{"sentences":[{"text":"No.","start":30.86,"end":31.18,"sentiment":"neutral","sentiment_score":-0.09950582683086397},{"text":"If if they're after three license, then it would be a different SKU.","start":31.18,"end":35.2,"sentiment":"neutral","sentiment_score":-0.07290394203020976},{"text":"Then they need","start":35.82,"end":36.62,"sentiment":"neutral","sentiment_score":-0.04367094735304514}],"sentiment":"neutral","sentiment_score":-0.06930999501663096,"channel":1,"num_words":17,"start":30.86,"end":36.62},{"sentences":[{"text":"okay.","start":36.440002,"end":36.940002,"sentiment":"neutral","sentiment_score":-0.03352493420243263}],"sentiment":"neutral","sentiment_score":-0.03352493420243263,"channel":0,"num_words":1,"start":36.440002,"end":36.940002},{"sentences":[{"text":"to purchase then they have to purchase under nonvolume license.","start":36.62,"end":40.32,"sentiment":"neutral","sentiment_score":-0.044415480270981786},{"text":"But","start":40.575,"end":41.075,"sentiment":"neutral","sentiment_score":-0.037918686866760254}],"sentiment":"neutral","sentiment_score":-0.04382486268877983,"channel":1,"num_words":11,"start":36.62,"end":41.075},{"sentences":[{"text":"Oh.","start":41.4,"end":41.835,"sentiment":"neutral","sentiment_score":-0.03449133411049843}],"sentiment":"neutral","sentiment_score":-0.03449133411049843,"channel":0,"num_words":1,"start":41.4,"end":41.835},{"sentences":[{"text":"the I mean, if they are planning to purchase more licenses in future, then it's best","start":41.614998,"end":47.155,"sentiment":"neutral","sentiment_score":-0.03348881553392857}],"sentiment":"neutral","sentiment_score":-0.03348881553392857,"channel":1,"num_words":16,"start":41.614998,"end":47.155},{"sentences":[{"text":"Alright.","start":47.195,"end":47.695,"sentiment":"neutral","sentiment_score":0.004096370190382004}],"sentiment":"neutral","sentiment_score":0.004096370190382004,"channel":0,"num_words":1,"start":47.195,"end":47.695},{"sentences":[{"text":"to buy for them under volume license right now, minimum quantity five.","start":47.535,"end":53.19,"sentiment":"neutral","sentiment_score":0.008591497472176949},{"text":"And then later on, they can add one more license or two more and few more licenses in in under the same volume license contract.","start":53.67,"end":63.85,"sentiment":"neutral","sentiment_score":0.020882111974060535},{"text":"It would be easier for","start":64.31,"end":65.43,"sentiment":"neutral","sentiment_score":0.04622994400560856}],"sentiment":"neutral","sentiment_score":0.02038810688203999,"channel":1,"num_words":42,"start":47.535,"end":65.43},{"sentences":[{"text":"Hello?","start":65.32,"end":65.82,"sentiment":"neutral","sentiment_score":0.02563469298183918}],"sentiment":"neutral","sentiment_score":0.02563469298183918,"channel":0,"num_words":1,"start":65.32,"end":65.82},{"sentences":[{"text":"them.","start":65.43,"end":65.75,"sentiment":"neutral","sentiment_score":-0.00397137738764286},{"text":"As as they will keep on adding more licenses, they will eventually move to the higher band level and cheaper pricing.","start":65.75,"end":73.634995,"sentiment":"neutral","sentiment_score":0.027791894794929595}],"sentiment":"neutral","sentiment_score":0.026348109695721756,"channel":1,"num_words":22,"start":65.43,"end":73.634995},{"sentences":[{"text":"Okay.","start":74.805,"end":75.284996,"sentiment":"neutral","sentiment_score":0.050570048391819},{"text":"Got you.","start":75.284996,"end":75.84499,"sentiment":"neutral","sentiment_score":0.045747555792331696},{"text":"So as of now, like, they were after three licenses.","start":75.84499,"end":79.465,"sentiment":"neutral","sentiment_score":0.02951241247355938},{"text":"I will confirm from them, like, once again, like, how many license they are after, and I'll recommend them, like, you can go after level a, five to 49.","start":79.685,"end":90.560005,"sentiment":"neutral","sentiment_score":0.07079447073669269},{"text":"Right?","start":90.560005,"end":91.060005,"sentiment":"neutral","sentiment_score":0.03293202072381973}],"sentiment":"neutral","sentiment_score":0.05867816178604614,"channel":0,"num_words":43,"start":74.805,"end":91.060005},{"sentences":[{"text":"Five to 49.","start":91.990005,"end":92.87,"sentiment":"neutral","sentiment_score":0.018831780180335045},{"text":"Yes.","start":92.87,"end":93.37,"sentiment":"neutral","sentiment_score":0.04707193374633789},{"text":"If they're after three, then recommend them to purchase minimum five.","start":93.765,"end":98.105,"sentiment":"neutral","sentiment_score":0.030344787815755062},{"text":"Only in that case, the the pricing","start":98.645004,"end":102.165,"sentiment":"neutral","sentiment_score":0.011011173948645592}],"sentiment":"neutral","sentiment_score":0.023383552631871266,"channel":1,"num_words":22,"start":91.990005,"end":102.165},{"sentences":[{"text":"Whether if","start":101.875,"end":102.195,"sentiment":"neutral","sentiment_score":0.0003379844129085541}],"sentiment":"neutral","sentiment_score":0.0003379844129085541,"channel":0,"num_words":2,"start":101.875,"end":102.195},{"sentences":[{"text":"I","start":102.165,"end":102.405,"sentiment":"neutral","sentiment_score":0.005756884813308716}],"sentiment":"neutral","sentiment_score":0.005756884813308716,"channel":1,"num_words":1,"start":102.165,"end":102.405},{"sentences":[{"text":"they are","start":102.195,"end":102.855,"sentiment":"neutral","sentiment_score":0.001080607995390892}],"sentiment":"neutral","sentiment_score":0.001080607995390892,"channel":0,"num_words":2,"start":102.195,"end":102.855},{"sentences":[{"text":"have","start":102.405,"end":102.565,"sentiment":"neutral","sentiment_score":0.004592668265104294}],"sentiment":"neutral","sentiment_score":0.004592668265104294,"channel":1,"num_words":1,"start":102.405,"end":102.565},{"sentences":[{"text":"whether they are, like, keen to buy more licenses in future.","start":103.635,"end":107.715,"sentiment":"neutral","sentiment_score":0.018664933402429928},{"text":"So recommend them level a, five to 49.","start":107.715,"end":110.935,"sentiment":"neutral","sentiment_score":0.0437986608594656}],"sentiment":"neutral","sentiment_score":0.029247555489602842,"channel":0,"num_words":19,"start":103.635,"end":110.935},{"sentences":[{"text":"Yes.","start":111.15,"end":111.630005,"sentiment":"neutral","sentiment_score":0.026020333170890808},{"text":"Minimum five licenses.","start":111.630005,"end":113.01,"sentiment":"neutral","sentiment_score":0.008231355187793573}],"sentiment":"neutral","sentiment_score":0.012678599683567882,"channel":1,"num_words":4,"start":111.15,"end":113.01},{"sentences":[{"text":"Okay.","start":114.100006,"end":114.340004,"sentiment":"neutral","sentiment_score":0.007576317526400089},{"text":"And if they want just three, so there's a different SKU and different 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want.","start":295.365,"end":304.745,"sentiment":"neutral","sentiment_score":-0.020449623465538025},{"text":"Hello?","start":313.48,"end":313.98,"sentiment":"neutral","sentiment_score":0.010836933739483356}],"sentiment":"neutral","sentiment_score":-0.03172524093204866,"channel":1,"num_words":46,"start":285.61,"end":313.98},{"sentences":[{"text":"Hello?","start":317.675,"end":318.175,"sentiment":"neutral","sentiment_score":0.017508655786514282},{"text":"Can you","start":318.475,"end":318.875,"sentiment":"neutral","sentiment_score":0.023498369380831715}],"sentiment":"neutral","sentiment_score":0.021501798182725906,"channel":0,"num_words":3,"start":317.675,"end":318.875},{"sentences":[{"text":"Yep.","start":318.76,"end":319.26,"sentiment":"neutral","sentiment_score":0.01789063960313797}],"sentiment":"neutral","sentiment_score":0.01789063960313797,"channel":1,"num_words":1,"start":318.76,"end":319.26},{"sentences":[{"text":"hear 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named Ross calls Omar to discuss the pricing for Yep. customers who want three licenses. Ross recommends purchasing the volume license for five licenses and recommends the maintenance and support for three licenses. Omar agrees to purchase the volume license and the remaining licenses for the customer's convenience. Ross will send a confirmation and the call ends."},"intents":{"segments":[{"text":"so will it be okay, like, if the customer like, just after three licenses as of now?","start_word":38,"end_word":54,"intents":[{"intent":"Evaluate license options","confidence_score":0.0020477322}]},{"text":"If they only want three licenses, then we can't quote Mhmm. them volume licenses.","start_word":279,"end_word":292,"intents":[{"intent":"Quote license options","confidence_score":0.08307067}]},{"text":"But just to explain to them that the if they are going for less than five licenses, for three license only, that would Mhmm. be Mhmm. just the license only, and there is no maintenance and support included in that pricing. So For there three.","start_word":349,"end_word":393,"intents":[{"intent":"Explain pricing","confidence_score":0.40879592},{"intent":"Inquire about pricing","confidence_score":0.012318297}]},{"text":"just the license only, and there is no maintenance and support included in that pricing. So For there three.","start_word":375,"end_word":393,"intents":[{"intent":"Include maintenance and support","confidence_score":0.110828474}]},{"text":"But if they are planning to purchase more licenses, then it's better to go for volume Level license is five. this Okay.","start_word":588,"end_word":609,"intents":[{"intent":"Propose buying licenses","confidence_score":0.000008183159}]},{"text":"This is what you recommend to them that, look, Mhmm. if you're Yep. buying more licenses in future, then it's good for them because later on, they will not be able to upgrade to the volume licensing if they purchase Okay.","start_word":616,"end_word":656,"intents":[{"intent":"Recommend upgrading to volume level licenses","confidence_score":0.0015701704}]},{"text":"cost costly for them to buy again again later on. For example, for now, they purchase three licenses. And then later on down the road, they decide, oh, we need five more licenses. In that case, they will purchase brand new five licenses under volume licensing, and they will have three Mhmm. more that would be just a waste. Okay. Alright.","start_word":668,"end_word":728,"intents":[{"intent":"Explain purchase cost and number of licenses","confidence_score":4.4138115e-8}]},{"text":"if you can just send me the code for three licenses as well, I will give all the options, and it depends upon the customer, like for, like, which with which they want to go ahead. Okay.","start_word":809,"end_word":845,"intents":[{"intent":"Provide code for three licenses","confidence_score":0.0016344155}]},{"text":"Not a problem. I'll send you a No quote. worries.","start_word":848,"end_word":857,"intents":[{"intent":"Request quote","confidence_score":0.20263036}]}]},"sentiments":{"segments":[{"text":"Hello? Omar. Right? Hello? Yes. Hi, Omar. Ross here with Techcom. How are you?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.1464180201292038},{"text":"Good. Good. How are you, Ross? I'm great. Doing good, buddy.","start_word":14,"end_word":24,"sentiment":"positive","sentiment_score":0.564471423625946},{"text":"Omar, actually, just wanted to ask, because the SKUs you have provided Yep. so will it be okay, like, if the customer like, just after three licenses as of now? So No. If if they're after three license, then it would be a different SKU. Then they need okay. to purchase then they have to purchase under nonvolume license. But Oh. the I mean, if they are planning to purchase more licenses in future, then it's best Alright. to buy for them under volume license right now, minimum quantity five. And then later on, they can add one more license or two more and few more licenses in in under the same volume license contract. It would be easier for Hello? them. As as they will keep on adding more licenses, they will eventually move to the higher band level and cheaper pricing. Okay. Got you. So as of now, like, they were after three licenses. I will confirm from them, like, once again, like, how many license they are after, and I'll recommend them, like, you can go after level a, five to 49. Right? Five to 49. Yes. If they're after three, then recommend them to purchase minimum five. Only in that case, the the pricing Whether if I they are have whether they are, like, keen to buy more licenses in future. So recommend them level a, five to 49. Yes. Minimum five licenses. Okay. And if they want just three, so there's a different SKU and different pricing? Yeah. If they only want three licenses, then we can't quote Mhmm. them volume licenses. In that case, Okay. I will quote non volume license. That would be license Please. only. They Mhmm. yeah. For three. And then Yeah. Please. that would So be if you can just quote me that as well for three, so I will give all the options to the customer. And let's see how they go. Okay. But just to explain to them that the if they are going for less than five licenses, for three license only, that would Mhmm. be Mhmm. just the license only, and there is no maintenance and support included in that pricing. So For there three. will be Right? no yeah. And For if three they licenses. go for five or higher, there will be maintenance support as well. Yes. They that's why in the second line, you will see that there's a maintenance and support part that is required. And then, yeah, there will be maintenance and support, free upgrades, updates, patches, and everything that would be included So in the that thing. pricing you mentioned for maintenance and support, so will it like, it will be included in the pricing or, like, we need to pay differently for maintenance and support for five or more licenses? So the quote I sent you, that Mhmm. includes two lines. Line one is license only, and line two is maintenance and support. So $2.60 Right. 8.91 is the unit price for volume license, Right. Alright. and 53.79 is unit support, which is required with line Mhmm. one. Okay. So, yeah, they they need to purchase both of these lines and quantity Uh-huh. 5, which is the Okay. minimum. And if they go for less than 5, so there will be no maintenance and support. Right? There will be no maintenance support. But if they are planning to purchase more licenses, then it's better to go for volume Level license is five. this Okay. year Got you. level. No way. This is what you recommend to them that, look, Mhmm. if you're Yep. buying more licenses in future, then it's good for them because later on, they will not be able to upgrade to the volume licensing if they purchase Okay. non volume license right now. It Okay. would be more Alright. cost costly for them to buy again again later on. For example, for now, they purchase three licenses. And then later on down the road, they decide, oh, we need five more licenses. In that case, they will purchase brand new five licenses under volume licensing, and they will have three Mhmm.","start_word":25,"end_word":719,"sentiment":"neutral","sentiment_score":-0.015885053288271958},{"text":"more that would be just a waste.","start_word":720,"end_word":726,"sentiment":"negative","sentiment_score":-0.5991423726081848},{"text":"Okay. Alright. The existing Got three you. licenses which they purchased, that would be just a waste. But if they purchase Uh-huh. five licenses right now, and they they can later on add one more license under the same volume licensing contract. One or two, and then they can purchase just one license more additional license, two more additional license, any quantity of additional licenses they want. Hello? Hello? Can you Yep. hear me? Yeah. Yeah. I can hear you Omar, now. if you can just send me the code for three licenses as well, I will give all the options, and it depends upon the customer, like for, like, which with which they want to go ahead. Okay. Alright? Okay. Not a problem. I'll send you a No quote. worries. I mean, yep, I'll send you the confirmation.","start_word":727,"end_word":865,"sentiment":"neutral","sentiment_score":0.00006025858732650606},{"text":"Okay. Thank you. Yep. Thanks. Thanks. Bye.","start_word":866,"end_word":872,"sentiment":"positive","sentiment_score":0.559073269367218}],"average":{"sentiment":"neutral","sentiment_score":0.003826140963991877}}}}