{"metadata":{"transaction_key":"deprecated","request_id":"019ece32-9162-77f0-afee-22ae5fd86efa","sha256":"421ae13fa8b5feb78f748a35f0de078d655c93ec426bcc74ac2e559136adcd0c","created":"2026-06-16T02:11:22.216Z","duration":18.431938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":78,"output_tokens":44},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":84,"output_tokens":84},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":84,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. May I speak with Blake Blake Heming? Oh, alright. Okay. Got it. Thank you. I just okay. No worries. Thank you.","confidence":0.99609375,"words":[{"word":"yeah","start":4.3199997,"end":4.56,"confidence":0.765625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1100769191980362},{"word":"good","start":4.56,"end":4.7999997,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.28913840651512146},{"word":"afternoon","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.20659139752388},{"word":"may","start":5.52,"end":5.7599998,"confidence":0.8535156,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.1454172432422638},{"word":"i","start":5.7599998,"end":5.8399997,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0775153636932373},{"word":"speak","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.08939871937036514},{"word":"with","start":6.0,"end":6.24,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07979843020439148},{"word":"blake","start":6.24,"end":6.74,"confidence":0.99902344,"punctuated_word":"Blake","sentiment":"neutral","sentiment_score":0.07732685655355453},{"word":"blake","start":7.04,"end":7.44,"confidence":0.71777344,"punctuated_word":"Blake","sentiment":"neutral","sentiment_score":0.027031028643250465},{"word":"heming","start":7.44,"end":7.94,"confidence":0.7988281,"punctuated_word":"Heming?","sentiment":"neutral","sentiment_score":0.06427699327468872},{"word":"oh","start":11.36,"end":11.599999,"confidence":0.77734375,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.028900153934955597},{"word":"alright","start":11.599999,"end":12.08,"confidence":0.99658203,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.01104041002690792},{"word":"okay","start":12.08,"end":12.4,"confidence":0.8276367,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.017590554431080818},{"word":"got","start":12.4,"end":12.639999,"confidence":0.96875,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.04729325324296951},{"word":"it","start":12.639999,"end":12.799999,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1284516155719757},{"word":"thank","start":12.799999,"end":13.04,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4739295542240143},{"word":"you","start":13.04,"end":13.54,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.38300031423568726},{"word":"i","start":14.5269375,"end":14.686938,"confidence":0.8496094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2133827954530716},{"word":"just","start":14.686938,"end":15.086938,"confidence":0.46557617,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.18421068787574768},{"word":"okay","start":15.4869375,"end":15.806938,"confidence":0.9914551,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.26350876688957214},{"word":"no","start":15.806938,"end":15.966938,"confidence":0.9970703,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.23833608627319336},{"word":"worries","start":15.966938,"end":16.366938,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.30273547768592834},{"word":"thank","start":16.366938,"end":16.606937,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5491542816162109},{"word":"you","start":16.606937,"end":17.106937,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4734759032726288}],"paragraphs":{"transcript":"\nYeah. Good afternoon. May I speak with Blake Blake Heming? Oh, alright. Okay.\n\nGot it. Thank you. I just okay. No worries. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.3199997,"end":4.56,"sentiment":"neutral","sentiment_score":0.1100769191980362},{"text":"Good afternoon.","start":4.56,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.24786490201950073},{"text":"May I speak with Blake Blake Heming?","start":5.52,"end":7.94,"sentiment":"neutral","sentiment_score":0.08010923356882163},{"text":"Oh, alright.","start":11.36,"end":12.08,"sentiment":"neutral","sentiment_score":-0.01997028198093176},{"text":"Okay.","start":12.08,"end":12.4,"sentiment":"neutral","sentiment_score":0.017590554431080818}],"sentiment":"neutral","sentiment_score":0.08801702682215434,"num_words":13,"start":4.3199997,"end":12.4},{"sentences":[{"text":"Got it.","start":12.4,"end":12.799999,"sentiment":"neutral","sentiment_score":0.08787243440747261},{"text":"Thank you.","start":12.799999,"end":13.54,"sentiment":"positive","sentiment_score":0.42846493422985077},{"text":"I just okay.","start":14.5269375,"end":15.806938,"sentiment":"neutral","sentiment_score":0.2203674167394638},{"text":"No worries.","start":15.806938,"end":16.366938,"sentiment":"neutral","sentiment_score":0.27053578197956085},{"text":"Thank you.","start":16.366938,"end":17.106937,"sentiment":"positive","sentiment_score":0.5113150924444199}],"sentiment":"neutral","sentiment_score":0.2961344305764545,"num_words":11,"start":12.4,"end":17.106937}]}}]},{"alternatives":[{"transcript":"Afternoon. Coastal Transport. Damian speaking. Yeah. Mate no longer works here, I'm afraid. Yeah. Can I help you with anything? No? Okay. Cool. Yeah. Right away.","confidence":0.98095703,"words":[{"word":"afternoon","start":1.12,"end":1.62,"confidence":0.98095703,"punctuated_word":"Afternoon.","sentiment":"neutral","sentiment_score":0.012797802686691284},{"word":"coastal","start":1.68,"end":2.0,"confidence":0.9375,"punctuated_word":"Coastal","sentiment":"neutral","sentiment_score":0.02278245985507965},{"word":"transport","start":2.0,"end":2.48,"confidence":0.96899414,"punctuated_word":"Transport.","sentiment":"neutral","sentiment_score":0.018196817487478256},{"word":"damian","start":2.48,"end":2.8799999,"confidence":0.53466797,"punctuated_word":"Damian","sentiment":"neutral","sentiment_score":0.030306022614240646},{"word":"speaking","start":2.8799999,"end":3.3799999,"confidence":0.9995117,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.026117518544197083},{"word":"yeah","start":8.16,"end":8.559999,"confidence":0.77001953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.15179848670959473},{"word":"mate","start":8.559999,"end":8.8,"confidence":0.3996582,"punctuated_word":"Mate","sentiment":"neutral","sentiment_score":-0.3034297525882721},{"word":"no","start":8.8,"end":8.96,"confidence":0.48754883,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.3713438808917999},{"word":"longer","start":8.96,"end":9.28,"confidence":0.99902344,"punctuated_word":"longer","sentiment":"negative","sentiment_score":-0.3755573034286499},{"word":"works","start":9.28,"end":9.5199995,"confidence":0.9589844,"punctuated_word":"works","sentiment":"negative","sentiment_score":-0.37506935000419617},{"word":"here","start":9.5199995,"end":9.76,"confidence":0.97021484,"punctuated_word":"here,","sentiment":"negative","sentiment_score":-0.4090481698513031},{"word":"i'm","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.35408657789230347},{"word":"afraid","start":9.92,"end":10.42,"confidence":0.99902344,"punctuated_word":"afraid.","sentiment":"neutral","sentiment_score":-0.263643354177475},{"word":"yeah","start":12.216938,"end":12.536938,"confidence":0.79541016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02695314958691597},{"word":"can","start":12.536938,"end":12.7769375,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.1600174754858017},{"word":"i","start":12.7769375,"end":12.856937,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.224282830953598},{"word":"help","start":12.856937,"end":13.096938,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.4360214769840241},{"word":"you","start":13.096938,"end":13.176938,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11469563841819765},{"word":"with","start":13.176938,"end":13.336938,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.23656915128231049},{"word":"anything","start":13.336938,"end":13.836938,"confidence":1.0,"punctuated_word":"anything?","sentiment":"neutral","sentiment_score":0.22435994446277616},{"word":"no","start":13.976938,"end":14.296938,"confidence":0.90893555,"punctuated_word":"No?","sentiment":"neutral","sentiment_score":0.006467372179031372},{"word":"okay","start":14.296938,"end":14.616938,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10737903416156767},{"word":"cool","start":14.616938,"end":15.116938,"confidence":0.98706055,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.23433314263820648},{"word":"yeah","start":15.496938,"end":15.996938,"confidence":0.5941162,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.21097788214683533},{"word":"right","start":17.016937,"end":17.256939,"confidence":0.70996094,"punctuated_word":"Right","sentiment":"neutral","sentiment_score":0.2873044013977051},{"word":"away","start":17.256939,"end":17.756939,"confidence":0.7709961,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":0.20358072221279144}],"paragraphs":{"transcript":"\nAfternoon. Coastal Transport. Damian speaking. Yeah. Mate no longer works here, I'm afraid.\n\nYeah. Can I help you with anything? No? Okay. Cool.\n\nYeah. Right away.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.012797802686691284},{"text":"Coastal Transport.","start":1.68,"end":2.48,"sentiment":"neutral","sentiment_score":0.020489638671278954},{"text":"Damian speaking.","start":2.48,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.028211770579218864},{"text":"Yeah.","start":8.16,"end":8.559999,"sentiment":"neutral","sentiment_score":-0.15179848670959473},{"text":"Mate no longer works here, I'm afraid.","start":8.559999,"end":10.42,"sentiment":"negative","sentiment_score":-0.3503111984048571}],"sentiment":"neutral","sentiment_score":-0.19182894264276212,"num_words":13,"start":1.12,"end":10.42},{"sentences":[{"text":"Yeah.","start":12.216938,"end":12.536938,"sentiment":"neutral","sentiment_score":0.02695314958691597},{"text":"Can I help you with anything?","start":12.536938,"end":13.836938,"sentiment":"neutral","sentiment_score":0.232657752931118},{"text":"No?","start":13.976938,"end":14.296938,"sentiment":"neutral","sentiment_score":0.006467372179031372},{"text":"Okay.","start":14.296938,"end":14.616938,"sentiment":"neutral","sentiment_score":0.10737903416156767},{"text":"Cool.","start":14.616938,"end":15.116938,"sentiment":"neutral","sentiment_score":0.23433314263820648}],"sentiment":"neutral","sentiment_score":0.17710792161524297,"num_words":10,"start":12.216938,"end":15.116938},{"sentences":[{"text":"Yeah.","start":15.496938,"end":15.996938,"sentiment":"neutral","sentiment_score":0.21097788214683533},{"text":"Right away.","start":17.016937,"end":17.756939,"sentiment":"neutral","sentiment_score":0.24544256180524826}],"sentiment":"neutral","sentiment_score":0.23395433525244394,"num_words":3,"start":15.496938,"end":17.756939}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Afternoon. Coastal Transport. Damian speaking.\n\nChannel 0: Yeah. Good afternoon. May I speak with Blake Blake Heming?\n\nChannel 1: Yeah. Mate no longer works here, I'm afraid.\n\nChannel 0: Oh, alright. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Got\n\nChannel 1: Can\n\nChannel 0: it.\n\nChannel 1: I\n\nChannel 0: Thank\n\nChannel 1: help\n\nChannel 0: you.\n\nChannel 1: you with anything? No? Okay.\n\nChannel 0: I\n\nChannel 1: Cool.\n\nChannel 0: just okay.\n\nChannel 1: Yeah.\n\nChannel 0: No worries. Thank you.\n\nChannel 1: Right away.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.012797802686691284},{"text":"Coastal Transport.","start":1.68,"end":2.48,"sentiment":"neutral","sentiment_score":0.020489638671278954},{"text":"Damian speaking.","start":2.48,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.028211770579218864}],"sentiment":"neutral","sentiment_score":0.022040124237537383,"channel":1,"num_words":5,"start":1.12,"end":3.3799999},{"sentences":[{"text":"Yeah.","start":4.3199997,"end":4.56,"sentiment":"neutral","sentiment_score":0.1100769191980362},{"text":"Good afternoon.","start":4.56,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.24786490201950073},{"text":"May I speak with Blake Blake Heming?","start":5.52,"end":7.94,"sentiment":"neutral","sentiment_score":0.08010923356882163}],"sentiment":"neutral","sentiment_score":0.11665713582187891,"channel":0,"num_words":10,"start":4.3199997,"end":7.94},{"sentences":[{"text":"Yeah.","start":8.16,"end":8.559999,"sentiment":"neutral","sentiment_score":-0.15179848670959473},{"text":"Mate no longer works here, I'm afraid.","start":8.559999,"end":10.42,"sentiment":"negative","sentiment_score":-0.3503111984048571}],"sentiment":"neutral","sentiment_score":-0.3254971094429493,"channel":1,"num_words":8,"start":8.16,"end":10.42},{"sentences":[{"text":"Oh, alright.","start":11.36,"end":12.08,"sentiment":"neutral","sentiment_score":-0.01997028198093176},{"text":"Okay.","start":12.08,"end":12.4,"sentiment":"neutral","sentiment_score":0.017590554431080818}],"sentiment":"neutral","sentiment_score":-0.0074500031769275665,"channel":0,"num_words":3,"start":11.36,"end":12.4},{"sentences":[{"text":"Yeah.","start":12.216938,"end":12.536938,"sentiment":"neutral","sentiment_score":0.02695314958691597}],"sentiment":"neutral","sentiment_score":0.02695314958691597,"channel":1,"num_words":1,"start":12.216938,"end":12.536938},{"sentences":[{"text":"Got","start":12.4,"end":12.639999,"sentiment":"neutral","sentiment_score":0.04729325324296951}],"sentiment":"neutral","sentiment_score":0.04729325324296951,"channel":0,"num_words":1,"start":12.4,"end":12.639999},{"sentences":[{"text":"Can","start":12.536938,"end":12.7769375,"sentiment":"neutral","sentiment_score":0.1600174754858017}],"sentiment":"neutral","sentiment_score":0.1600174754858017,"channel":1,"num_words":1,"start":12.536938,"end":12.7769375},{"sentences":[{"text":"it.","start":12.639999,"end":12.799999,"sentiment":"neutral","sentiment_score":0.1284516155719757}],"sentiment":"neutral","sentiment_score":0.1284516155719757,"channel":0,"num_words":1,"start":12.639999,"end":12.799999},{"sentences":[{"text":"I","start":12.7769375,"end":12.856937,"sentiment":"neutral","sentiment_score":0.224282830953598}],"sentiment":"neutral","sentiment_score":0.224282830953598,"channel":1,"num_words":1,"start":12.7769375,"end":12.856937},{"sentences":[{"text":"Thank","start":12.799999,"end":13.04,"sentiment":"positive","sentiment_score":0.4739295542240143}],"sentiment":"positive","sentiment_score":0.4739295542240143,"channel":0,"num_words":1,"start":12.799999,"end":13.04},{"sentences":[{"text":"help","start":12.856937,"end":13.096938,"sentiment":"positive","sentiment_score":0.4360214769840241}],"sentiment":"positive","sentiment_score":0.4360214769840241,"channel":1,"num_words":1,"start":12.856937,"end":13.096938},{"sentences":[{"text":"you.","start":13.04,"end":13.54,"sentiment":"positive","sentiment_score":0.38300031423568726}],"sentiment":"positive","sentiment_score":0.38300031423568726,"channel":0,"num_words":1,"start":13.04,"end":13.54},{"sentences":[{"text":"you with anything?","start":13.096938,"end":13.836938,"sentiment":"neutral","sentiment_score":0.19187491138776144},{"text":"No?","start":13.976938,"end":14.296938,"sentiment":"neutral","sentiment_score":0.006467372179031372},{"text":"Okay.","start":14.296938,"end":14.616938,"sentiment":"neutral","sentiment_score":0.10737903416156767}],"sentiment":"neutral","sentiment_score":0.13789422810077667,"channel":1,"num_words":5,"start":13.096938,"end":14.616938},{"sentences":[{"text":"I","start":14.5269375,"end":14.686938,"sentiment":"neutral","sentiment_score":0.2133827954530716}],"sentiment":"neutral","sentiment_score":0.2133827954530716,"channel":0,"num_words":1,"start":14.5269375,"end":14.686938},{"sentences":[{"text":"Cool.","start":14.616938,"end":15.116938,"sentiment":"neutral","sentiment_score":0.23433314263820648}],"sentiment":"neutral","sentiment_score":0.23433314263820648,"channel":1,"num_words":1,"start":14.616938,"end":15.116938},{"sentences":[{"text":"just okay.","start":14.686938,"end":15.806938,"sentiment":"neutral","sentiment_score":0.2238597273826599}],"sentiment":"neutral","sentiment_score":0.2238597273826599,"channel":0,"num_words":2,"start":14.686938,"end":15.806938},{"sentences":[{"text":"Yeah.","start":15.496938,"end":15.996938,"sentiment":"neutral","sentiment_score":0.21097788214683533}],"sentiment":"neutral","sentiment_score":0.21097788214683533,"channel":1,"num_words":1,"start":15.496938,"end":15.996938},{"sentences":[{"text":"No worries.","start":15.806938,"end":16.366938,"sentiment":"neutral","sentiment_score":0.27053578197956085},{"text":"Thank you.","start":16.366938,"end":17.106937,"sentiment":"positive","sentiment_score":0.5113150924444199}],"sentiment":"positive","sentiment_score":0.39092543721199036,"channel":0,"num_words":4,"start":15.806938,"end":17.106937},{"sentences":[{"text":"Right away.","start":17.016937,"end":17.756939,"sentiment":"neutral","sentiment_score":0.24544256180524826}],"sentiment":"neutral","sentiment_score":0.24544256180524826,"channel":1,"num_words":2,"start":17.016937,"end":17.756939}]},"summary":{"result":"success","short":"A representative from Coastal Transport calls Blake Heming but he no longer works there. The representative thanks Blake and asks if he needs anything, to which Blake responds no. The call ends with Blake thanking the representative."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Afternoon. Coastal Transport. Damian speaking. Yeah. Good afternoon. May I speak with Blake Blake Heming? Yeah.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.05437561124563217},{"text":"Mate no longer works here, I'm afraid.","start_word":16,"end_word":22,"sentiment":"negative","sentiment_score":-0.348458468914032},{"text":"Oh, alright. Okay. Yeah. Got Can it.","start_word":23,"end_word":29,"sentiment":"neutral","sentiment_score":0.03556768223643303},{"text":"I Thank help you.","start_word":30,"end_word":33,"sentiment":"positive","sentiment_score":0.38004690408706665},{"text":"you with anything? No? Okay. I Cool. just okay. Yeah. No worries.","start_word":34,"end_word":45,"sentiment":"neutral","sentiment_score":0.1940377652645111},{"text":"Thank you.","start_word":46,"end_word":47,"sentiment":"positive","sentiment_score":0.4987020492553711},{"text":"Right away.","start_word":48,"end_word":49,"sentiment":"neutral","sentiment_score":0.29934126138687134}],"average":{"sentiment":"neutral","sentiment_score":0.07430580116453625}}}}