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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.\n\nChannel 0: Yeah. Good afternoon. Chris, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Hello? I'm good, man. I I I don't work in in IT anymore, Ronald.\n\nChannel 0: Alright. Okay. But but but you're still in\n\nChannel 1: No.\n\nChannel 0: TMBL?\n\nChannel 1: No. No. I'm I'm not working at all, mate.\n\nChannel 0: Retired, sir. Alright. Got it.\n\nChannel 1: Yeah. No worries.\n\nChannel 0: Thank you. Alright.\n\nChannel 1: Cheers. Bye bye.\n\nChannel 0: Good luck. 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line.","start":14.745,"end":16.365,"sentiment":"neutral","sentiment_score":0.2321160316467285}],"sentiment":"neutral","sentiment_score":0.26304366687933606,"channel":1,"num_words":6,"start":13.945,"end":16.365},{"sentences":[{"text":"Yeah.","start":27.769999,"end":28.009998,"sentiment":"neutral","sentiment_score":0.21346750855445865},{"text":"Good afternoon.","start":28.009998,"end":28.75,"sentiment":"positive","sentiment_score":0.4090674966573715},{"text":"Chris, it's Ronald from Cloud Solution IT.","start":29.21,"end":33.309998,"sentiment":"neutral","sentiment_score":0.27300600494657246},{"text":"How are you doing today?","start":34.01,"end":35.23,"sentiment":"neutral","sentiment_score":0.264700710773468}],"sentiment":"neutral","sentiment_score":0.28440987269083656,"channel":0,"num_words":15,"start":27.769999,"end":35.23},{"sentences":[{"text":"Hello?","start":34.78,"end":35.28,"sentiment":"neutral","sentiment_score":0.11281096935272215},{"text":"I'm good, man.","start":35.58,"end":36.22,"sentiment":"neutral","sentiment_score":0.14408153792222342},{"text":"I I I don't work in in IT anymore, Ronald.","start":36.22,"end":38.72,"sentiment":"neutral","sentiment_score":-0.15708877742290497}],"sentiment":"neutral","sentiment_score":-0.07327372793640409,"channel":1,"num_words":14,"start":34.78,"end":38.72},{"sentences":[{"text":"Alright.","start":40.01,"end":40.51,"sentiment":"neutral","sentiment_score":-0.019704289734363556},{"text":"Okay.","start":41.415,"end":41.655,"sentiment":"neutral","sentiment_score":-0.01750127784907818},{"text":"But but but you're still in","start":41.655,"end":43.195,"sentiment":"neutral","sentiment_score":-0.05596303194761276}],"sentiment":"neutral","sentiment_score":-0.04662296990863979,"channel":0,"num_words":8,"start":40.01,"end":43.195},{"sentences":[{"text":"No.","start":44.225,"end":44.606937,"sentiment":"neutral","sentiment_score":-0.10801242291927338}],"sentiment":"neutral","sentiment_score":-0.10801242291927338,"channel":1,"num_words":1,"start":44.225,"end":44.606937},{"sentences":[{"text":"TMBL?","start":44.934998,"end":45.434998,"sentiment":"neutral","sentiment_score":-0.08907553553581238}],"sentiment":"neutral","sentiment_score":-0.08907553553581238,"channel":0,"num_words":1,"start":44.934998,"end":45.434998},{"sentences":[{"text":"No.","start":46.206936,"end":46.366936,"sentiment":"neutral","sentiment_score":-0.2618156671524048},{"text":"No.","start":46.366936,"end":46.606937,"sentiment":"negative","sentiment_score":-0.3366238474845886},{"text":"I'm I'm not working at all, mate.","start":46.606937,"end":48.14694,"sentiment":"neutral","sentiment_score":-0.30940750879900797}],"sentiment":"neutral","sentiment_score":-0.30714356402556103,"channel":1,"num_words":9,"start":46.206936,"end":48.14694},{"sentences":[{"text":"Retired, sir.","start":48.614998,"end":50.055,"sentiment":"neutral","sentiment_score":-0.09759216383099556},{"text":"Alright.","start":50.055,"end":50.555,"sentiment":"neutral","sentiment_score":0.041049547493457794},{"text":"Got it.","start":50.614998,"end":51.434998,"sentiment":"neutral","sentiment_score":0.0578604731708765}],"sentiment":"neutral","sentiment_score":-0.007682766765356064,"channel":0,"num_words":5,"start":48.614998,"end":51.434998},{"sentences":[{"text":"Yeah.","start":51.16694,"end":51.64694,"sentiment":"neutral","sentiment_score":0.05636785551905632},{"text":"No worries.","start":51.64694,"end":52.386936,"sentiment":"neutral","sentiment_score":0.11469876766204834}],"sentiment":"neutral","sentiment_score":0.095255130281051,"channel":1,"num_words":3,"start":51.16694,"end":52.386936},{"sentences":[{"text":"Thank you.","start":51.975,"end":52.795,"sentiment":"neutral","sentiment_score":0.26810091733932495},{"text":"Alright.","start":52.855,"end":53.355,"sentiment":"neutral","sentiment_score":0.23318108916282657}],"sentiment":"neutral","sentiment_score":0.2564609746138255,"channel":0,"num_words":3,"start":51.975,"end":53.355},{"sentences":[{"text":"Cheers.","start":52.926937,"end":53.32694,"sentiment":"positive","sentiment_score":0.3442481756210327},{"text":"Bye bye.","start":53.32694,"end":53.98694,"sentiment":"neutral","sentiment_score":0.25638504326343536}],"sentiment":"neutral","sentiment_score":0.28567275404930115,"channel":1,"num_words":3,"start":52.926937,"end":53.98694},{"sentences":[{"text":"Good luck.","start":53.495,"end":53.975,"sentiment":"positive","sentiment_score":0.44048646092414856},{"text":"Thank you.","start":53.975,"end":54.715,"sentiment":"positive","sentiment_score":0.4309660345315933}],"sentiment":"positive","sentiment_score":0.43572624772787094,"channel":0,"num_words":4,"start":53.495,"end":54.715},{"sentences":[{"text":"Thank you.","start":54.686935,"end":55.506935,"sentiment":"positive","sentiment_score":0.34585392475128174}],"sentiment":"positive","sentiment_score":0.34585392475128174,"channel":1,"num_words":2,"start":54.686935,"end":55.506935}]},"summary":{"result":"success","short":"The customer, Ronald, called and was transferred to an agent named Chris from Cloud Solutions IT. There were some confusion about the purpose of the call, but eventually, Ronald informed Chris that he is no longer working in IT and was born in April. Chris thanked Ronald and ended the call."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks.","start_word":1,"end_word":18,"intents":[{"intent":"Leave message","confidence_score":0.0028799183}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.05055184289813042},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.41768184304237366},{"text":"Please stay on the line. 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Alright.","start_word":65,"end_word":82,"sentiment":"neutral","sentiment_score":-0.07492969185113907},{"text":"Cheers.","start_word":83,"end_word":83,"sentiment":"positive","sentiment_score":0.3442481756210327},{"text":"Bye bye.","start_word":84,"end_word":85,"sentiment":"neutral","sentiment_score":0.2566259801387787},{"text":"Good luck. Thank you. Thank you.","start_word":86,"end_word":91,"sentiment":"positive","sentiment_score":0.4188401997089386}],"average":{"sentiment":"neutral","sentiment_score":0.0634460938282502}}}}