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Good afternoon. Hi, ma'am. Is this miss Carrie Van in Hi. Can you hear me okay?\n\nOh, by the way, ma'am, this is Abby from Techno One in Springfield, Brisbane. We do can you hear me okay? Okay. Yeah. Techno One with that yeah.\n\nTechno one. Yes. So we actually reached out to you previously, I believe, months ago, but we wanted to check out if you are still conducting regular IT checkups. Like, it's normally done annually. Right?\n\nBut, you know, becoming having the technology This is for work for your company, ma'am. Basically, annual regular IT checkups is done. Right? But right now, it's do it. TechnoWand.\n\nAre you the one in charge for your IT? No? Because we do, like, an instead of annual, we do a quarterly IT checkup to check your IT situation previously. So we wanted to check if you're interested to check some like, an IT gap analysis to see a clear picture. Alright.\n\nOh, alright. Alright. No problem, ma'am. Or I can reach out to someone who is in charge to check it, so, like, no obligation. Email.\n\nEmail. Okay. Got it. Thank you, ma'am, for your time. 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Hello? Hello? Yep. Yeah. I can. So I'm just driving. You're from Technology. Hold on. I'm I'm sorry? So are you calling me in my work capacity or my personal capacity? Sorry. Sorry. Sorry. So you're not technology one who does the corporate system with me? Okay. Okay. I'm not sure why you're calling, but I'm but I so I think that I probably need to talk to you. I'm I'm not I'm not understanding no. Are you are you contacted with us? No. I I'm so we're all covered. You could you could just email photo@roundaboutcanberra.org. I'm not associated with somebody. I'm not at work. I'm not I'm not at I'm not at work. I'm not sure why you have my contact details, but I'm not at work. So that would be probably the best way to go about it. It's just info@roundaboutcanvas.org. Yeah. Okay. Thank you. 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Hi, ma'am. Is this miss Carrie Van\n\nChannel 1: Hello?\n\nChannel 0: in Hi. Can you hear me okay?\n\nChannel 1: Yep.\n\nChannel 0: Oh, by the way, ma'am, this is Abby from Techno One in Springfield, Brisbane. We do can you hear me okay?\n\nChannel 1: Yeah. I can. So I'm just driving. You're from\n\nChannel 0: Okay.\n\nChannel 1: Technology.\n\nChannel 0: Yeah. Techno One with that yeah. Techno one. Yes. So we actually reached out to you previously, I believe, months ago, but we wanted to check out if you are still conducting regular IT checkups.\n\nLike, it's normally done annually. Right? But, you know, becoming having\n\nChannel 1: Hold\n\nChannel 0: the\n\nChannel 1: on.\n\nChannel 0: technology\n\nChannel 1: I'm I'm sorry? So are you calling me in my work capacity or my personal capacity? Sorry.\n\nChannel 0: This is for work for your company, ma'am. Basically, annual regular IT checkups is done. Right? But right now, it's do\n\nChannel 1: Sorry. Sorry. So you're not technology one who does the corporate system with me?\n\nChannel 0: it. TechnoWand.\n\nChannel 1: Okay. Okay. I'm not sure why you're calling, but I'm but I so I think that I probably need to talk to you. I'm I'm\n\nChannel 0: Are\n\nChannel 1: not\n\nChannel 0: you\n\nChannel 1: I'm\n\nChannel 0: the\n\nChannel 1: not\n\nChannel 0: one in\n\nChannel 1: understanding\n\nChannel 0: charge for your IT?\n\nChannel 1: no.\n\nChannel 0: No? Because we do, like, an instead of annual, we do a quarterly IT checkup to check your IT situation\n\nChannel 1: Are you are you contacted with us?\n\nChannel 0: previously. So we wanted to check if you're interested to check some like, an IT gap analysis to see a\n\nChannel 1: No.\n\nChannel 0: clear picture.\n\nChannel 1: I I'm so we're all covered. You could you could just email photo@roundaboutcanberra.org.\n\nChannel 0: Alright.\n\nChannel 1: I'm not associated with somebody.\n\nChannel 0: Oh, alright. Alright. No problem, ma'am. Or I can reach out to someone who is in charge to\n\nChannel 1: I'm\n\nChannel 0: check\n\nChannel 1: not\n\nChannel 0: it,\n\nChannel 1: at\n\nChannel 0: so, like,\n\nChannel 1: work. I'm\n\nChannel 0: no\n\nChannel 1: not\n\nChannel 0: obligation.\n\nChannel 1: I'm not at I'm not at work. I'm not sure why you have my contact details, but I'm not at work. So that would be probably the best way to go about it. It's just info@roundaboutcanvas.org.\n\nChannel 0: Email. Email.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Got it. Thank you, ma'am,\n\nChannel 1: Okay.\n\nChannel 0: for your time. Alright? You take\n\nChannel 1: Thank\n\nChannel 0: care.\n\nChannel 1: you. 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The customer explains that they are not interested in annual checkups because they are working for their company and the representative suggests contacting someone in charge to see if they are interested. The representative provides contact information and advises the customer to email if they are not interested."},"intents":{"segments":[{"text":"Is this miss Carrie Van Hello? in Hi.","start_word":7,"end_word":14,"intents":[{"intent":"Confirm identity","confidence_score":0.08432125},{"intent":"Confirm identity","confidence_score":0.048841592},{"intent":"Confirm identification","confidence_score":0.0021608954}]},{"text":"Oh, by the way, ma'am, this is Abby from Techno One in Springfield, Brisbane. We do can you hear me okay? Yeah.","start_word":21,"end_word":42,"intents":[{"intent":"Confirm location","confidence_score":0.024567734}]},{"text":"So we actually reached out to you previously, I believe, months ago, but we wanted to check out if you are still conducting regular IT checkups. Like, it's normally done annually. Right?","start_word":62,"end_word":93,"intents":[{"intent":"Check availability of it checkups","confidence_score":0.0006349622}]},{"text":"So you're not technology one who does the corporate system with me? it. TechnoWand. Okay. Okay. I'm not sure why you're calling, but I'm but I so I think that I probably need to talk to you.","start_word":143,"end_word":179,"intents":[{"intent":"Confirm understanding","confidence_score":0.115675904}]},{"text":"I'm not sure why you're calling, but I'm but I so I think that I probably need to talk to you.","start_word":159,"end_word":179,"intents":[{"intent":"Confirm reason for call","confidence_score":0.0014461529}]},{"text":"Because we do, like, an instead of annual, we do a quarterly IT checkup to check your IT situation Are you are you contacted with us? previously. So we wanted to check if you're interested to check some like, an IT gap analysis to see a No. clear picture.","start_word":197,"end_word":245,"intents":[{"intent":"Check it status","confidence_score":0.15221316}]}]},"sentiments":{"segments":[{"text":"Carrie. Hello. Hello?","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.051555924117565155},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.3926858901977539},{"text":"Hi, ma'am. Is this miss Carrie Van Hello? in Hi. Can you hear me okay? Yep. Oh, by the way, ma'am, this is Abby from Techno One in Springfield, Brisbane. We do can you hear me okay? Yeah. I can. So I'm just driving. You're Okay. from Technology. Yeah. Techno One with that yeah. Techno one. Yes. So we actually reached out to you previously, I believe, months ago, but we wanted to check out if you are still conducting regular IT checkups. Like, it's normally done annually. Right? But, you know, becoming having Hold the on. technology I'm I'm sorry? So are you calling me in my work capacity or my personal capacity? Sorry. This is for work for your company, ma'am. Basically, annual regular IT checkups is done. Right? But right now, it's do Sorry. Sorry. So you're not technology one who does the corporate system with me? it. TechnoWand. Okay. Okay. I'm not sure why you're calling, but I'm but I so I think that I probably need to talk to you. I'm I'm Are not you I'm the not one in understanding charge for your IT? no. No? Because we do, like, an instead of annual, we do a quarterly IT checkup to check your IT situation Are you are you contacted with us? previously. So we wanted to check if you're interested to check some like, an IT gap analysis to see a No. clear picture. I I'm so we're all covered. You could you could just email photo@roundaboutcanberra.org. Alright. I'm not associated with somebody. Oh, alright. Alright. No problem, ma'am. Or I can reach out to someone who is in charge to I'm check not it, at so, like, work. I'm no not obligation. I'm not at I'm not at work. I'm not sure why you have my contact details, but I'm not at work. So that would be probably the best way to go about it. It's just info@roundaboutcanvas.org. Email. Email. Yeah. Okay. Got it.","start_word":5,"end_word":336,"sentiment":"neutral","sentiment_score":-0.04462482547948519},{"text":"Thank you, ma'am, Okay. for your time. Alright? You take Thank care.","start_word":337,"end_word":348,"sentiment":"positive","sentiment_score":0.4870791733264923},{"text":"you. Bye bye.","start_word":349,"end_word":351,"sentiment":"neutral","sentiment_score":0.206981360912323}],"average":{"sentiment":"neutral","sentiment_score":-0.01713316183421468}}}}