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Hello? Oh, hi, sir. It's Andrew from Midland's AI. Have I caught you in a bad time?\n\nOh, the last time I spoke to you, you said to call you at this time because you were available. So I'm calling back. Oh, that's what I'm going to ask you if you have received it, mate. Yeah. That's what I'm going to ask you next because I you did said that, and I send you the email.\n\nAnd you send me you said that we're going to talk at this time. I I have this on my notes, Sharad, when I called you last week. 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you're","start":76.965004,"end":79.685,"sentiment":"neutral","sentiment_score":-0.07798083457681868}],"sentiment":"neutral","sentiment_score":-0.07798083457681868,"channel":0,"num_words":9,"start":76.965004,"end":79.685},{"sentences":[{"text":"back.","start":79.65,"end":79.73,"sentiment":"neutral","sentiment_score":-0.08056622743606567}],"sentiment":"neutral","sentiment_score":-0.08056622743606567,"channel":1,"num_words":1,"start":79.65,"end":79.73},{"sentences":[{"text":"available,","start":79.685,"end":80.165,"sentiment":"neutral","sentiment_score":-0.13294735550880432}],"sentiment":"neutral","sentiment_score":-0.13294735550880432,"channel":0,"num_words":1,"start":79.685,"end":80.165},{"sentences":[{"text":"I don't think","start":79.73,"end":80.55,"sentiment":"neutral","sentiment_score":-0.19997222224871317}],"sentiment":"neutral","sentiment_score":-0.19997222224871317,"channel":1,"num_words":3,"start":79.73,"end":80.55},{"sentences":[{"text":"mate?","start":80.165,"end":80.665,"sentiment":"neutral","sentiment_score":-0.21672239899635315}],"sentiment":"neutral","sentiment_score":-0.21672239899635315,"channel":0,"num_words":1,"start":80.165,"end":80.665},{"sentences":[{"text":"I don't think I would need any security at the moment.","start":80.77,"end":85.729996,"sentiment":"negative","sentiment_score":-0.3644622943618081},{"text":"So if I need any, I'll let you know.","start":85.729996,"end":87.51,"sentiment":"neutral","sentiment_score":-0.04194598189658589}],"sentiment":"neutral","sentiment_score":-0.2193299537524581,"channel":1,"num_words":20,"start":80.77,"end":87.51}]},"summary":{"result":"success","short":"An agent from Midland's AI calls a customer named Sharath, who had previously spoken to him about a security issue. The agent apologizes for not informing Sharath of the issue and promises to call him back when he is available. They exchange pleasantries and end the call."},"intents":{"segments":[{"text":"My I can't talk to you right now. Sorry.","start_word":22,"end_word":30,"intents":[{"intent":"Notify sarath of unavailability","confidence_score":0.00049286743}]},{"text":"I I spoke to you last time, and I told you to send me an email. And I told you that I will get back to you if I need anything next time. Remember?","start_word":57,"end_word":90,"intents":[{"intent":"Ask about email","confidence_score":0.060809094}]},{"text":"Oh, that's what I'm going to ask you if you have received it, mate. Yeah.","start_word":91,"end_word":105,"intents":[{"intent":"Confirm receipt of email","confidence_score":0.016697533}]},{"text":"I don't think I would need any security at the moment. So if I need any, I'll let you know.","start_word":229,"end_word":248,"intents":[{"intent":"Request security","confidence_score":0.012946552}]}]},"sentiments":{"segments":[{"text":"Hi, Sharath. Hello? Hello? Oh, hi, sir. It's Andrew from Midland's AI. Have I caught you in a bad time? I'm working.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":-0.07893802225589752},{"text":"My I can't talk to you right now.","start_word":22,"end_word":29,"sentiment":"negative","sentiment_score":-0.5130922198295593},{"text":"Sorry. Oh, the last time I spoke to you, you said to call you at this time because you were available.","start_word":30,"end_word":50,"sentiment":"neutral","sentiment_score":-0.2136029452085495},{"text":"No.","start_word":51,"end_word":51,"sentiment":"negative","sentiment_score":-0.3590620160102844},{"text":"So I'm calling No.","start_word":52,"end_word":55,"sentiment":"neutral","sentiment_score":-0.32981187105178833},{"text":"back.","start_word":56,"end_word":56,"sentiment":"negative","sentiment_score":-0.35348790884017944},{"text":"I I spoke to you last time, and I told you to send me an email. And I told you that I will get back to you if I need anything next time. Remember? Oh, that's what I'm going to ask you if you have received it, mate. Yeah. Excuse me? Sorry? Yeah. That's what I'm going to ask you next because I you did said that, and I send you the email. And No. But you send I me didn't you I said didn't that tell you we're to going call to me talk back, at this though. time. No. But I didn't tell you to call me back, though, for this. I I have this on my notes, Sharad, when Yeah. I called I you think last you must week. have I think you must have miswrote it, but I didn't. Yeah. I'm sorry. If I ever need it, I will just Oh, call you when should I call you back, Sharad, that you're back. available, I don't think mate?","start_word":57,"end_word":228,"sentiment":"neutral","sentiment_score":-0.12956702709197998},{"text":"I don't think I would need any security at the moment.","start_word":229,"end_word":239,"sentiment":"negative","sentiment_score":-0.35854199528694153},{"text":"So if I need any, I'll let you know.","start_word":240,"end_word":248,"sentiment":"neutral","sentiment_score":-0.040086112916469574}],"average":{"sentiment":"neutral","sentiment_score":-0.15318354814412208}}}}