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Bye bye.","paragraphs":[{"sentences":[{"text":"It's Airtel accounts.","start":0.24,"end":1.28,"sentiment":"neutral","sentiment_score":0.12669553607702255},{"text":"How may I help you today?","start":1.28,"end":2.58,"sentiment":"neutral","sentiment_score":0.21479554226001105},{"text":"Hi.","start":9.679999,"end":10.0,"sentiment":"neutral","sentiment_score":0.2564535140991211},{"text":"How may I help you?","start":10.0,"end":10.88,"sentiment":"neutral","sentiment_score":0.22772043347358703},{"text":"I'm sorry.","start":10.88,"end":11.28,"sentiment":"neutral","sentiment_score":-0.12723778933286667}],"sentiment":"neutral","sentiment_score":0.1652611743877916,"num_words":17,"start":0.24,"end":11.28},{"sentences":[{"text":"You caught up.","start":11.28,"end":12.179999,"sentiment":"neutral","sentiment_score":-0.18222895761330923},{"text":"So you're pertaining with your Indian phone number, SIM card.","start":25.880001,"end":29.64,"sentiment":"neutral","sentiment_score":0.00748790092766285},{"text":"Right?","start":29.64,"end":30.14,"sentiment":"neutral","sentiment_score":0.01592879742383957},{"text":"Well, Okay.","start":31.56,"end":51.16,"sentiment":"neutral","sentiment_score":-0.029133306816220284},{"text":"I'm so sorry.","start":51.16,"end":52.14,"sentiment":"neutral","sentiment_score":-0.14160873740911484}],"sentiment":"neutral","sentiment_score":-0.04941957326311814,"num_words":19,"start":11.28,"end":52.14},{"sentences":[{"text":"However, you have reached a wrong phone number.","start":52.44,"end":54.519997,"sentiment":"negative","sentiment_score":-0.33900222554802895},{"text":"This is Airtel Australia.","start":54.519997,"end":56.14,"sentiment":"neutral","sentiment_score":-0.20472508668899536},{"text":"We are a Internet service provider and a mobile plan services across Australia.","start":56.92,"end":62.14,"sentiment":"neutral","sentiment_score":-0.19574323296546936},{"text":"We cannot provide services to any other phone number.","start":63.079998,"end":67.615,"sentiment":"neutral","sentiment_score":-0.32999560236930847},{"text":"So above your Indian phone number, Airtel India, you still needs to contact them and get a support.","start":67.615,"end":75.315,"sentiment":"neutral","sentiment_score":-0.23067691342698204}],"sentiment":"neutral","sentiment_score":-0.25380240466732246,"num_words":52,"start":52.44,"end":75.315},{"sentences":[{"text":"We are a separate company.","start":75.455,"end":77.155,"sentiment":"neutral","sentiment_score":-0.19523245692253113},{"text":"Just so happened the same name Airtel, but Airtel India and Airtel Australia is not affiliated.","start":77.215004,"end":84.13,"sentiment":"neutral","sentiment_score":-0.15245991107076406},{"text":"We are a separate one.","start":84.99,"end":86.45,"sentiment":"neutral","sentiment_score":-0.1416376695036888},{"text":"Yeah.","start":88.43,"end":88.93,"sentiment":"neutral","sentiment_score":0.22708967328071591},{"text":"You're welcome.","start":88.99,"end":89.81,"sentiment":"positive","sentiment_score":0.46990981698036194}],"sentiment":"neutral","sentiment_score":-0.10195861731109948,"num_words":29,"start":75.455,"end":89.81},{"sentences":[{"text":"Have a good one.","start":89.869995,"end":90.75,"sentiment":"positive","sentiment_score":0.5686351507902145},{"text":"Bye bye.","start":90.75,"end":91.409996,"sentiment":"neutral","sentiment_score":0.23629870265722275}],"sentiment":"positive","sentiment_score":0.45785633474588394,"num_words":6,"start":89.869995,"end":91.409996}]}}]},{"alternatives":[{"transcript":"Hey. Myself, sir. I just came from India, and I got ported my old provider to Airtel. But during to activation time, I was in flight. So how can I activate my Airtel SIM card? Yes. So on twenty fifth or twenty sixth, I was with another provider. But on that day, I converted into Airtel in India. But, an Airtel sale, on twenty seventh of night, you have to active your SIM card. But on that time, I was in flight. Alright. Thank you. You too. 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Myself, sir. I just came from India, and I got ported my old provider to Airtel. But during to activation time, I was in flight. So how can I activate my Airtel SIM card?\n\nYes. So on twenty fifth or twenty sixth, I was with another provider. But on that day, I converted into Airtel in India. But, an Airtel sale, on twenty seventh of night, you have to active your SIM card. But on that time, I was in flight.\n\nAlright. Thank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.0906347632408142},{"text":"Myself, sir.","start":4.24,"end":5.38,"sentiment":"neutral","sentiment_score":0.12503284215927124},{"text":"I just came from India, and I got ported my old provider to Airtel.","start":13.555,"end":18.615,"sentiment":"neutral","sentiment_score":-0.05940022372773716},{"text":"But during to activation time, I was in flight.","start":18.835001,"end":21.875,"sentiment":"neutral","sentiment_score":-0.03294454804725117},{"text":"So how can I activate my Airtel SIM card?","start":21.875,"end":24.695,"sentiment":"neutral","sentiment_score":0.0346659090783861}],"sentiment":"neutral","sentiment_score":-0.013583155295678547,"num_words":35,"start":3.9199998,"end":24.695},{"sentences":[{"text":"Yes.","start":30.61,"end":31.09,"sentiment":"neutral","sentiment_score":0.027205871418118477},{"text":"So on twenty fifth or twenty sixth, I was with another provider.","start":31.09,"end":36.629997,"sentiment":"neutral","sentiment_score":-0.008991500983635584},{"text":"But on that day, I converted into Airtel in India.","start":36.69,"end":40.945,"sentiment":"neutral","sentiment_score":-0.024024408031255006},{"text":"But, an Airtel sale, on twenty seventh of night, you have to active your SIM card.","start":41.004997,"end":46.925,"sentiment":"neutral","sentiment_score":-0.03925975179299712},{"text":"But on that time, I was in flight.","start":46.925,"end":49.265,"sentiment":"neutral","sentiment_score":-0.061426968313753605}],"sentiment":"neutral","sentiment_score":-0.030649106295660457,"num_words":47,"start":30.61,"end":49.265},{"sentences":[{"text":"Alright.","start":87.270004,"end":87.770004,"sentiment":"neutral","sentiment_score":0.10891878604888916},{"text":"Thank you.","start":87.83,"end":88.65,"sentiment":"neutral","sentiment_score":0.30260612070560455},{"text":"You too.","start":91.19,"end":91.83,"sentiment":"neutral","sentiment_score":0.18431533128023148},{"text":"Bye.","start":91.83,"end":92.33,"sentiment":"neutral","sentiment_score":0.07799334824085236}],"sentiment":"neutral","sentiment_score":0.19345917304356894,"num_words":6,"start":87.270004,"end":92.33}]}}]}],"paragraphs":{"transcript":"\nChannel 0: It's Airtel accounts. How may I help you today?\n\nChannel 1: Hey. Myself, sir.\n\nChannel 0: Hi. How may I help you? I'm sorry. You caught up.\n\nChannel 1: I just came from India, and I got ported my old provider to Airtel. But during to activation time, I was in flight. So how can I activate my Airtel SIM card?\n\nChannel 0: So you're pertaining with your Indian phone number, SIM card. Right?\n\nChannel 1: Yes. So\n\nChannel 0: Well,\n\nChannel 1: on twenty fifth or twenty sixth, I was with another provider. But on that day, I converted into Airtel in India. But, an Airtel sale, on twenty seventh of night, you have to active your SIM card. But on that time, I was in flight.\n\nChannel 0: Okay. I'm so sorry. However, you have reached a wrong phone number. This is Airtel Australia. We are a Internet service provider and a mobile plan services across Australia.\n\nWe cannot provide services to any other phone number. So above your Indian phone number, Airtel India, you still needs to contact them and get a support. We are a separate company. Just so happened the same name Airtel, but Airtel India and Airtel Australia is not affiliated. We are a separate one.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Yeah. You're welcome. Have a good one. Bye bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"It's Airtel accounts.","start":0.24,"end":1.28,"sentiment":"neutral","sentiment_score":0.12669553607702255},{"text":"How may I help you today?","start":1.28,"end":2.58,"sentiment":"neutral","sentiment_score":0.21479554226001105}],"sentiment":"neutral","sentiment_score":0.18542887353234822,"channel":0,"num_words":9,"start":0.24,"end":2.58},{"sentences":[{"text":"Hey.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.0906347632408142},{"text":"Myself, sir.","start":4.24,"end":5.38,"sentiment":"neutral","sentiment_score":0.12503284215927124}],"sentiment":"neutral","sentiment_score":0.1135668158531189,"channel":1,"num_words":3,"start":3.9199998,"end":5.38},{"sentences":[{"text":"Hi.","start":9.679999,"end":10.0,"sentiment":"neutral","sentiment_score":0.2564535140991211},{"text":"How may I help you?","start":10.0,"end":10.88,"sentiment":"neutral","sentiment_score":0.22772043347358703},{"text":"I'm sorry.","start":10.88,"end":11.28,"sentiment":"neutral","sentiment_score":-0.12723778933286667},{"text":"You caught up.","start":11.28,"end":12.179999,"sentiment":"neutral","sentiment_score":-0.18222895761330923}],"sentiment":"neutral","sentiment_score":0.05399029363285412,"channel":0,"num_words":11,"start":9.679999,"end":12.179999},{"sentences":[{"text":"I just came from India, and I got ported my old provider to Airtel.","start":13.555,"end":18.615,"sentiment":"neutral","sentiment_score":-0.05940022372773716},{"text":"But during to activation time, I was in flight.","start":18.835001,"end":21.875,"sentiment":"neutral","sentiment_score":-0.03294454804725117},{"text":"So how can I activate my Airtel SIM card?","start":21.875,"end":24.695,"sentiment":"neutral","sentiment_score":0.0346659090783861}],"sentiment":"neutral","sentiment_score":-0.025503465090878308,"channel":1,"num_words":32,"start":13.555,"end":24.695},{"sentences":[{"text":"So you're pertaining with your Indian phone number, SIM card.","start":25.880001,"end":29.64,"sentiment":"neutral","sentiment_score":0.00748790092766285},{"text":"Right?","start":29.64,"end":30.14,"sentiment":"neutral","sentiment_score":0.01592879742383957}],"sentiment":"neutral","sentiment_score":0.008255255154588005,"channel":0,"num_words":11,"start":25.880001,"end":30.14},{"sentences":[{"text":"Yes.","start":30.61,"end":31.09,"sentiment":"neutral","sentiment_score":0.027205871418118477},{"text":"So","start":31.09,"end":31.59,"sentiment":"neutral","sentiment_score":0.005495438352227211}],"sentiment":"neutral","sentiment_score":0.016350654885172844,"channel":1,"num_words":2,"start":30.61,"end":31.59},{"sentences":[{"text":"Well,","start":31.56,"end":32.059998,"sentiment":"neutral","sentiment_score":0.0013465248048305511}],"sentiment":"neutral","sentiment_score":0.0013465248048305511,"channel":0,"num_words":1,"start":31.56,"end":32.059998},{"sentences":[{"text":"on twenty fifth or twenty sixth, I was with another provider.","start":31.73,"end":36.629997,"sentiment":"neutral","sentiment_score":-0.01030849546871402},{"text":"But on that day, I converted into Airtel in India.","start":36.69,"end":40.945,"sentiment":"neutral","sentiment_score":-0.024024408031255006},{"text":"But, an Airtel sale, on twenty seventh of night, you have to active your SIM card.","start":41.004997,"end":46.925,"sentiment":"neutral","sentiment_score":-0.03925975179299712},{"text":"But on that time, I was in flight.","start":46.925,"end":49.265,"sentiment":"neutral","sentiment_score":-0.061426968313753605}],"sentiment":"neutral","sentiment_score":-0.032737984570364156,"channel":1,"num_words":45,"start":31.73,"end":49.265},{"sentences":[{"text":"Okay.","start":50.84,"end":51.16,"sentiment":"neutral","sentiment_score":-0.05961313843727112},{"text":"I'm so sorry.","start":51.16,"end":52.14,"sentiment":"neutral","sentiment_score":-0.14160873740911484},{"text":"However, you have reached a wrong phone number.","start":52.44,"end":54.519997,"sentiment":"negative","sentiment_score":-0.33900222554802895},{"text":"This is Airtel Australia.","start":54.519997,"end":56.14,"sentiment":"neutral","sentiment_score":-0.20472508668899536},{"text":"We are a Internet service provider and a mobile plan services across Australia.","start":56.92,"end":62.14,"sentiment":"neutral","sentiment_score":-0.19574323296546936}],"sentiment":"neutral","sentiment_score":-0.22620757001227346,"channel":0,"num_words":29,"start":50.84,"end":62.14},{"sentences":[{"text":"We cannot provide services to any other phone number.","start":63.079998,"end":67.615,"sentiment":"neutral","sentiment_score":-0.32999560236930847},{"text":"So above your Indian phone number, Airtel India, you still needs to contact them and get a support.","start":67.615,"end":75.315,"sentiment":"neutral","sentiment_score":-0.23067691342698204},{"text":"We are a separate company.","start":75.455,"end":77.155,"sentiment":"neutral","sentiment_score":-0.19523245692253113},{"text":"Just so happened the same name Airtel, but Airtel India and Airtel Australia is not affiliated.","start":77.215004,"end":84.13,"sentiment":"neutral","sentiment_score":-0.15245991107076406},{"text":"We are a separate one.","start":84.99,"end":86.45,"sentiment":"neutral","sentiment_score":-0.1416376695036888}],"sentiment":"neutral","sentiment_score":-0.2121859258919392,"channel":0,"num_words":53,"start":63.079998,"end":86.45},{"sentences":[{"text":"Alright.","start":87.270004,"end":87.770004,"sentiment":"neutral","sentiment_score":0.10891878604888916},{"text":"Thank you.","start":87.83,"end":88.65,"sentiment":"neutral","sentiment_score":0.30260612070560455}],"sentiment":"neutral","sentiment_score":0.23804367582003275,"channel":1,"num_words":3,"start":87.270004,"end":88.65},{"sentences":[{"text":"Yeah.","start":88.43,"end":88.93,"sentiment":"neutral","sentiment_score":0.22708967328071591},{"text":"You're welcome.","start":88.99,"end":89.81,"sentiment":"positive","sentiment_score":0.46990981698036194},{"text":"Have a good one.","start":89.869995,"end":90.75,"sentiment":"positive","sentiment_score":0.5686351507902145},{"text":"Bye bye.","start":90.75,"end":91.409996,"sentiment":"neutral","sentiment_score":0.23629870265722275}],"sentiment":"positive","sentiment_score":0.4348941461907493,"channel":0,"num_words":9,"start":88.43,"end":91.409996},{"sentences":[{"text":"You too.","start":91.19,"end":91.83,"sentiment":"neutral","sentiment_score":0.18431533128023148},{"text":"Bye.","start":91.83,"end":92.33,"sentiment":"neutral","sentiment_score":0.07799334824085236}],"sentiment":"neutral","sentiment_score":0.1488746702671051,"channel":1,"num_words":3,"start":91.19,"end":92.33}]},"summary":{"result":"success","short":"The customer is trying to activate their Airtel SIM card but was redirected to the wrong number when switching from another provider. The agent informs them that Airtel is a separate company and cannot provide services to any other phone number. The agent advises the customer to contact Airtel India and Airtel Australia to get support."},"intents":{"segments":[{"text":"So above your Indian phone number, Airtel India, you still needs to contact them and get a support. We are a separate company.","start_word":152,"end_word":174,"intents":[{"intent":"Initiate support","confidence_score":0.000011947498}]}]},"sentiments":{"segments":[{"text":"It's Airtel accounts. How may I help you today? Hey. Myself, sir. Hi. How may I help you? I'm sorry. You caught up. I just came from India, and I got ported my old provider to Airtel. But during to activation time, I was in flight. So how can I activate my Airtel SIM card? So you're pertaining with your Indian phone number, SIM card. Right? Yes. So Well, on twenty fifth or twenty sixth, I was with another provider. But on that day, I converted into Airtel in India. But, an Airtel sale, on twenty seventh of night, you have to active your SIM card. But on that time, I was in flight. Okay. I'm so sorry. However, you have reached a wrong phone number. This is Airtel Australia. We are a Internet service provider and a mobile plan services across Australia. We cannot provide services to any other phone number. So above your Indian phone number, Airtel India, you still needs to contact them and get a support. We are a separate company. Just so happened the same name Airtel, but Airtel India and Airtel Australia is not affiliated. We are a separate one. Alright. Thank you. Yeah.","start_word":0,"end_word":199,"sentiment":"neutral","sentiment_score":-0.07287470996379852},{"text":"You're welcome. Have a good one.","start_word":200,"end_word":205,"sentiment":"positive","sentiment_score":0.5108617544174194},{"text":"Bye bye. You too. Bye.","start_word":206,"end_word":210,"sentiment":"neutral","sentiment_score":0.18400044739246368}],"average":{"sentiment":"neutral","sentiment_score":-0.04184541766275496}}}}