{"metadata":{"transaction_key":"deprecated","request_id":"f0814368-e07f-40d0-aab4-fe8944636848","sha256":"d097e0b82904eb11e3345fedd150703b78a041236e66ac37b1d28c8405b033c1","created":"2026-03-09T01:16:25.287Z","duration":991.29596,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2524,"output_tokens":143},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2855,"output_tokens":2861},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2855,"output_tokens":175}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm. Mhmm. Mhmm. Okay. I see. May I know when is the last time you did spoke to the mail representative, you're saying? Is it mhmm. Friday night? Mhmm. Okay. So since you deleted the credentials, resetted the router, it might deleted the credentials. So we need to establish it again, log in to the router's interface, and enter the PPPoE credentials for it to access the Internet again. Mhmm. So open the browser on your laptop or computer, then type the IP address. Yeah. Yeah. It should be connected with the router's Wi Fi for you to access the router's interface even though it has no Internet connection yet. Mhmm. Yeah. It is printed at the back of your router, then use the default username and password on the back of your router also to log in. Sure. Yeah. Do you want me also to send you an email instruction on how to enter the credentials again? Okay. Sure. Yeah. That is the connection type. And mhmm. Can you also see a username and password at the back of your router? There should be a admin. Mhmm. Or is that the triple POE username and password? Okay. Do you have the copy of it, or want me to send it to you? Because that's a different username and password. Mhmm. Okay. Let me just text you through via SMS message instead. Okay. Hang on. Okay. Sure. Can you skip that one? Yes. Okay. Yeah. Just click next. Can you also skip that one or you need to enter? Sir, what does it says? Is that the admin username and password? Okay. I think you should change the password of the router's interface. Actually, it's up to you. Just please do remember it. Yeah. For actually, the that is the password, though, when logging in to the router's interface, which is the one written at the back of your router, the Admin. Okay. Mhmm. Mhmm. Are you able to skip that also? Yeah. That is the name of your router, the one you're using. Mhmm. Yeah. Yeah. So that means it's now establishing a connection. Actually, we just need to wait a few minutes for it, then you should now can be used to Internet. And upon checking on our end, the network is now up and running. So I think you're connected now. Can we try to use the Internet? Let me see. So I yeah. I think this is the issue still regarding the IP location. Mhmm. Have mhmm. Have you tried to run a speed test? Okay. May I know what is the error message you're saying? Okay. Mhmm. Mhmm. Yeah. But may I know the color of the indicator lights? Is it green, orange? Yeah. Mhmm. Okay. I see. Is it okay if you send me a picture of the router and the NTT box? I'll email you again shortly for me to yeah. For me to forward the pictures to the network team because I think this is a network related issue since you just entered the correct PPPoE credentials. Yeah. Mhmm. Mhmm. Okay. I see. But okay. Actually, upon checking your account, this might not be a router problem because you said, you was able to establish the connection, enter the PPPoE. Because if the router is the problem, it won't it won't successfully accept the credentials. And since, mhmm, you've been using their router since the day you signed up. Mhmm. Okay. So what we're going to do now is coordinate this to the provisioning team. Is it okay if I request a picture of your setup there for us to check? Mhmm. Yep. So I'm going to email you then asking for pictures for me to forward it to the provisioning team to investigate the picture. Mhmm. Okay. I'll email you then. Then we'll get back to you then. Okay. You mean regarding your billing? I can forward you now to our accounts department. Do you want me to forward the call for you to speak with them directly? Yeah. Sure. Our accounts department then will email you, forward your information then. Mhmm. Okay. Thank you. Bye for now.","confidence":0.99631274,"words":[{"word":"hello","start":1.92,"end":2.32,"confidence":0.9959034,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.18161419034004211},{"word":"good","start":2.32,"end":2.48,"confidence":0.9995783,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4702807068824768},{"word":"morning","start":2.48,"end":2.96,"confidence":0.9998057,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.45026564598083496},{"word":"this","start":2.96,"end":3.1999998,"confidence":0.9997693,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3742164075374603},{"word":"is","start":3.1999998,"end":3.36,"confidence":0.9979474,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.42119958996772766},{"word":"maureen","start":3.36,"end":3.86,"confidence":0.8887052,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.5053948163986206},{"word":"from","start":4.08,"end":4.48,"confidence":0.9955844,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4326336681842804},{"word":"airtel","start":4.48,"end":4.96,"confidence":0.84430933,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.34651464223861694},{"word":"tech","start":4.96,"end":5.2,"confidence":0.9047657,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.40542206168174744},{"word":"support","start":5.2,"end":5.68,"confidence":0.9959828,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.4009650945663452},{"word":"how","start":5.68,"end":5.8399997,"confidence":0.85322744,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.49060502648353577},{"word":"can","start":5.8399997,"end":6.0,"confidence":0.9932847,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.4929434657096863},{"word":"i","start":6.0,"end":6.08,"confidence":0.92099714,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4725301861763001},{"word":"assist","start":6.08,"end":6.3999996,"confidence":0.8108156,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.4214431941509247},{"word":"you","start":6.3999996,"end":6.48,"confidence":0.9629836,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.43692079186439514},{"word":"today","start":6.48,"end":6.98,"confidence":0.99918914,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.32824504375457764},{"word":"mhmm","start":14.32,"end":14.82,"confidence":0.882366,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.014405629597604276},{"word":"mhmm","start":45.535,"end":46.035,"confidence":0.98288584,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05278880149126053},{"word":"mhmm","start":65.85,"end":66.35,"confidence":0.8749095,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.02008887194097042},{"word":"okay","start":66.65,"end":66.97,"confidence":0.8294474,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.012849727645516396},{"word":"i","start":66.97,"end":67.130005,"confidence":0.99298793,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01900739409029484},{"word":"see","start":67.130005,"end":67.630005,"confidence":0.9996512,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.006842914968729019},{"word":"may","start":67.93,"end":68.17,"confidence":0.8714412,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.00999746099114418},{"word":"i","start":68.17,"end":68.25,"confidence":0.9987141,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012529190629720688},{"word":"know","start":68.25,"end":68.65,"confidence":0.9998505,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.014468412846326828},{"word":"when","start":68.65,"end":68.89,"confidence":0.9965552,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.013905474916100502},{"word":"is","start":68.89,"end":69.05,"confidence":0.9974413,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.013811375945806503},{"word":"the","start":69.05,"end":69.21,"confidence":0.9992355,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014877595007419586},{"word":"last","start":69.21,"end":69.53,"confidence":0.9999187,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.016019560396671295},{"word":"time","start":69.53,"end":69.770004,"confidence":0.9995546,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.02406083047389984},{"word":"you","start":69.770004,"end":69.93,"confidence":0.9816098,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02002539299428463},{"word":"did","start":69.93,"end":70.185,"confidence":0.9991379,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.02532452717423439},{"word":"spoke","start":70.265,"end":70.585,"confidence":0.9970035,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.013436727225780489},{"word":"to","start":70.585,"end":70.665,"confidence":0.99975234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.020645879209041595},{"word":"the","start":70.665,"end":70.825,"confidence":0.9996061,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03078603744506836},{"word":"mail","start":70.825,"end":71.325,"confidence":0.7190319,"punctuated_word":"mail","sentiment":"neutral","sentiment_score":-0.01801232434809208},{"word":"representative","start":71.384995,"end":71.884995,"confidence":0.9536396,"punctuated_word":"representative,","sentiment":"neutral","sentiment_score":-0.013807108625769615},{"word":"you're","start":72.024994,"end":72.265,"confidence":0.9117301,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.009305350482463837},{"word":"saying","start":72.265,"end":72.765,"confidence":0.998613,"punctuated_word":"saying?","sentiment":"neutral","sentiment_score":-0.014961455017328262},{"word":"is","start":73.225,"end":73.384995,"confidence":0.9888039,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.004871654324233532},{"word":"it","start":73.384995,"end":73.884995,"confidence":0.89742523,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0020513227209448814},{"word":"mhmm","start":74.825,"end":75.325,"confidence":0.9785193,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.009795057587325571},{"word":"friday","start":76.424995,"end":76.905,"confidence":0.986326,"punctuated_word":"Friday","sentiment":"neutral","sentiment_score":-0.014604218304157255},{"word":"night","start":76.905,"end":77.405,"confidence":0.9931274,"punctuated_word":"night?","sentiment":"neutral","sentiment_score":-0.01063634268939495},{"word":"mhmm","start":79.704994,"end":79.865,"confidence":0.8953479,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0009439983405172824},{"word":"okay","start":79.865,"end":80.365,"confidence":0.99464643,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0028618723154067993},{"word":"so","start":80.66499,"end":81.16499,"confidence":0.99906343,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03948075324296951},{"word":"since","start":81.305,"end":81.625,"confidence":0.93837017,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.0940740332007408},{"word":"you","start":81.625,"end":81.865,"confidence":0.99986386,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08482005447149277},{"word":"deleted","start":81.865,"end":82.345,"confidence":0.9993332,"punctuated_word":"deleted","sentiment":"neutral","sentiment_score":-0.06760828197002411},{"word":"the","start":82.345,"end":82.66499,"confidence":0.9924023,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08335437625646591},{"word":"credentials","start":82.66499,"end":83.16499,"confidence":0.9706886,"punctuated_word":"credentials,","sentiment":"neutral","sentiment_score":-0.08110354840755463},{"word":"resetted","start":84.090004,"end":84.57,"confidence":0.8397666,"punctuated_word":"resetted","sentiment":"neutral","sentiment_score":-0.09686516225337982},{"word":"the","start":84.57,"end":84.73,"confidence":0.993335,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09176135808229446},{"word":"router","start":84.73,"end":85.13,"confidence":0.8489542,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.06820587813854218},{"word":"it","start":85.13,"end":85.21,"confidence":0.83942306,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1198410838842392},{"word":"might","start":85.21,"end":85.45,"confidence":0.99255705,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.11187124997377396},{"word":"deleted","start":85.45,"end":85.770004,"confidence":0.9258282,"punctuated_word":"deleted","sentiment":"neutral","sentiment_score":-0.08302441239356995},{"word":"the","start":85.770004,"end":86.01,"confidence":0.9990089,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1178506538271904},{"word":"credentials","start":86.01,"end":86.51,"confidence":0.7682162,"punctuated_word":"credentials.","sentiment":"neutral","sentiment_score":-0.09313851594924928},{"word":"so","start":87.05,"end":87.21,"confidence":0.99922645,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0713357925415039},{"word":"we","start":87.21,"end":87.37,"confidence":0.9989704,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.05719081684947014},{"word":"need","start":87.37,"end":87.45,"confidence":0.9997404,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.06928207725286484},{"word":"to","start":87.45,"end":87.95,"confidence":0.9996014,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.054245930165052414},{"word":"establish","start":88.01,"end":88.51,"confidence":0.9855532,"punctuated_word":"establish","sentiment":"neutral","sentiment_score":-0.024967215955257416},{"word":"it","start":88.57,"end":88.81,"confidence":0.9997576,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04263182729482651},{"word":"again","start":88.81,"end":89.31,"confidence":0.8035184,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.044917032122612},{"word":"log","start":89.37,"end":89.61,"confidence":0.88349366,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.04570373520255089},{"word":"in","start":89.61,"end":89.770004,"confidence":0.9736376,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02322046458721161},{"word":"to","start":89.770004,"end":89.93,"confidence":0.99741024,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01469717174768448},{"word":"the","start":89.93,"end":90.01,"confidence":0.9882874,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01698380336165428},{"word":"router's","start":90.01,"end":90.49,"confidence":0.9791163,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":-0.01645996980369091},{"word":"interface","start":90.49,"end":90.99,"confidence":0.9154384,"punctuated_word":"interface,","sentiment":"neutral","sentiment_score":-0.01418970711529255},{"word":"and","start":92.17,"end":92.57,"confidence":0.9996728,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.026627596467733383},{"word":"enter","start":92.57,"end":92.89,"confidence":0.99798125,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.04082686826586723},{"word":"the","start":92.89,"end":93.13,"confidence":0.9986229,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.024347126483917236},{"word":"pppoe","start":93.13,"end":93.63,"confidence":0.9081201,"punctuated_word":"PPPoE","sentiment":"neutral","sentiment_score":-0.012999079190194609},{"word":"credentials","start":93.93,"end":94.43,"confidence":0.9986389,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":-0.033406469970941544},{"word":"for","start":94.73,"end":94.97,"confidence":0.99430686,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05152513459324837},{"word":"it","start":94.97,"end":95.05,"confidence":0.5397943,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04222489520907402},{"word":"to","start":95.05,"end":95.21,"confidence":0.99904186,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08270341157913208},{"word":"access","start":95.21,"end":95.61,"confidence":0.99678755,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.07334250956773758},{"word":"the","start":95.61,"end":95.770004,"confidence":0.99541664,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.038478247821331024},{"word":"internet","start":95.770004,"end":96.25,"confidence":0.97901946,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.032996147871017456},{"word":"again","start":96.25,"end":96.75,"confidence":0.9961897,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.06802399456501007},{"word":"mhmm","start":97.305,"end":97.805,"confidence":0.98824805,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0457347184419632},{"word":"so","start":106.745,"end":107.245,"confidence":0.86682934,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0015417002141475675},{"word":"open","start":109.225,"end":109.545,"confidence":0.94399333,"punctuated_word":"open","sentiment":"neutral","sentiment_score":-0.002104397863149643},{"word":"the","start":109.545,"end":109.625,"confidence":0.50458664,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0005615763366222382},{"word":"browser","start":109.625,"end":110.125,"confidence":0.9992853,"punctuated_word":"browser","sentiment":"neutral","sentiment_score":-0.01273222267627716},{"word":"on","start":110.185,"end":110.345,"confidence":0.9862027,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.001682829111814499},{"word":"your","start":110.345,"end":110.845,"confidence":0.99979943,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.003980427980422974},{"word":"laptop","start":111.065,"end":111.565,"confidence":0.98852193,"punctuated_word":"laptop","sentiment":"neutral","sentiment_score":0.0024323798716068268},{"word":"or","start":111.625,"end":111.945,"confidence":0.9979711,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.007854782044887543},{"word":"computer","start":111.945,"end":112.425,"confidence":0.8240348,"punctuated_word":"computer,","sentiment":"neutral","sentiment_score":-0.0010760342702269554},{"word":"then","start":112.425,"end":112.825,"confidence":0.99828523,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0031593777239322662},{"word":"type","start":112.825,"end":113.25,"confidence":0.9994168,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.01143522560596466},{"word":"the","start":113.25,"end":113.49,"confidence":0.99970514,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006316587328910828},{"word":"ip","start":113.49,"end":113.73,"confidence":0.9997273,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.007906999439001083},{"word":"address","start":113.73,"end":114.23,"confidence":0.94249475,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.011396695859730244},{"word":"yeah","start":115.09,"end":115.59,"confidence":0.9285024,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0029146280139684677},{"word":"yeah","start":118.13,"end":118.53,"confidence":0.9758879,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07189576327800751},{"word":"it","start":118.53,"end":118.69,"confidence":0.9406258,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.133899986743927},{"word":"should","start":118.69,"end":118.93,"confidence":0.9998343,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.17895476520061493},{"word":"be","start":118.93,"end":119.09,"confidence":0.9998093,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.14485809206962583},{"word":"connected","start":119.09,"end":119.49,"confidence":0.99571097,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.1117163673043251},{"word":"with","start":119.49,"end":119.81,"confidence":0.9990772,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1894571483135223},{"word":"the","start":119.81,"end":119.97,"confidence":0.8658257,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15980567038059235},{"word":"router's","start":119.97,"end":120.47,"confidence":0.99463964,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.1353103518486023},{"word":"wi","start":120.53,"end":120.77,"confidence":0.9489817,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.09457655251026154},{"word":"fi","start":120.77,"end":121.01,"confidence":0.9996772,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.12826234102249146},{"word":"for","start":121.01,"end":121.17,"confidence":0.9976891,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1661083996295929},{"word":"you","start":121.17,"end":121.33,"confidence":0.99991655,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13189370930194855},{"word":"to","start":121.33,"end":121.49,"confidence":0.9993793,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11283089965581894},{"word":"access","start":121.49,"end":121.89,"confidence":0.9998801,"punctuated_word":"access","sentiment":"neutral","sentiment_score":0.08624296635389328},{"word":"the","start":121.89,"end":122.05,"confidence":0.99219453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11607056856155396},{"word":"router's","start":122.05,"end":122.53,"confidence":0.99538076,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.07926789671182632},{"word":"interface","start":122.53,"end":123.03,"confidence":0.99949396,"punctuated_word":"interface","sentiment":"neutral","sentiment_score":0.04639936983585358},{"word":"even","start":123.41,"end":123.729996,"confidence":0.83165103,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.08832094073295593},{"word":"though","start":123.729996,"end":124.21,"confidence":0.9995023,"punctuated_word":"though","sentiment":"neutral","sentiment_score":-0.09841552376747131},{"word":"it","start":124.21,"end":124.37,"confidence":0.9711731,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.3202212154865265},{"word":"has","start":124.37,"end":124.61,"confidence":0.99980193,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.3660374879837036},{"word":"no","start":124.61,"end":124.85,"confidence":0.99962246,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.3488917052745819},{"word":"internet","start":124.85,"end":125.33,"confidence":0.9397133,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.4582015573978424},{"word":"connection","start":125.33,"end":125.729996,"confidence":0.9998204,"punctuated_word":"connection","sentiment":"negative","sentiment_score":-0.41939613223075867},{"word":"yet","start":125.729996,"end":126.229996,"confidence":0.9992764,"punctuated_word":"yet.","sentiment":"negative","sentiment_score":-0.3440081477165222},{"word":"mhmm","start":127.57,"end":128.07,"confidence":0.90000206,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0030825980938971043},{"word":"yeah","start":131.755,"end":132.255,"confidence":0.9765316,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018597204238176342},{"word":"it","start":132.955,"end":133.115,"confidence":0.7655307,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.03545065224170685},{"word":"is","start":133.115,"end":133.35501,"confidence":0.9796754,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03404339402914047},{"word":"printed","start":133.35501,"end":133.755,"confidence":0.99950695,"punctuated_word":"printed","sentiment":"neutral","sentiment_score":0.05182814598083496},{"word":"at","start":133.755,"end":133.91501,"confidence":0.9965256,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.03204122930765152},{"word":"the","start":133.91501,"end":133.99501,"confidence":0.9989888,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05512307211756706},{"word":"back","start":133.99501,"end":134.315,"confidence":0.9997533,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.057409241795539856},{"word":"of","start":134.315,"end":134.475,"confidence":0.99921155,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.044936954975128174},{"word":"your","start":134.475,"end":134.71501,"confidence":0.9978886,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.039693623781204224},{"word":"router","start":134.71501,"end":135.21501,"confidence":0.7786009,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.03239823877811432},{"word":"then","start":135.91501,"end":136.41501,"confidence":0.9822123,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.041220471262931824},{"word":"use","start":137.27501,"end":137.595,"confidence":0.9842031,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.025359826162457463},{"word":"the","start":137.595,"end":137.835,"confidence":0.9990343,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06614398956298828},{"word":"default","start":137.835,"end":138.235,"confidence":0.9992619,"punctuated_word":"default","sentiment":"neutral","sentiment_score":0.05946831405162811},{"word":"username","start":138.235,"end":138.71501,"confidence":0.9937588,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.03816800564527512},{"word":"and","start":138.71501,"end":138.875,"confidence":0.9940416,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03584844246506691},{"word":"password","start":138.875,"end":139.35501,"confidence":0.99979204,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.01054934412240982},{"word":"on","start":139.35501,"end":139.515,"confidence":0.9939666,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05032956227660179},{"word":"the","start":139.515,"end":139.675,"confidence":0.99947804,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05131671577692032},{"word":"back","start":139.675,"end":139.835,"confidence":0.99942255,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05616717040538788},{"word":"of","start":139.835,"end":139.99501,"confidence":0.9991774,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05481863394379616},{"word":"your","start":139.99501,"end":140.155,"confidence":0.9987338,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03934739530086517},{"word":"router","start":140.155,"end":140.55501,"confidence":0.9986922,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.013167373836040497},{"word":"also","start":140.55501,"end":140.79501,"confidence":0.98150015,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.04905940219759941},{"word":"to","start":140.79501,"end":140.955,"confidence":0.9963413,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02980931475758553},{"word":"log","start":140.955,"end":141.195,"confidence":0.96776253,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.007219620048999786},{"word":"in","start":141.195,"end":141.695,"confidence":0.9984166,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.033003538846969604},{"word":"sure","start":146.29,"end":146.79,"confidence":0.9312228,"punctuated_word":"Sure.","sentiment":"positive","sentiment_score":0.3867247700691223},{"word":"yeah","start":160.855,"end":161.355,"confidence":0.826426,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.20444011688232425},{"word":"do","start":161.41501,"end":161.575,"confidence":0.82877856,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.088987335562706},{"word":"you","start":161.575,"end":161.655,"confidence":0.9982529,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09053655713796616},{"word":"want","start":161.655,"end":161.895,"confidence":0.9998412,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.09215334802865982},{"word":"me","start":161.895,"end":162.05501,"confidence":0.99986625,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.09221777319908142},{"word":"also","start":162.05501,"end":162.375,"confidence":0.97752064,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.06281493604183197},{"word":"to","start":162.375,"end":162.535,"confidence":0.99946886,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05384243279695511},{"word":"send","start":162.535,"end":162.855,"confidence":0.9998436,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.043087515980005264},{"word":"you","start":162.855,"end":163.175,"confidence":0.9996637,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04168722406029701},{"word":"an","start":163.175,"end":163.655,"confidence":0.96271604,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.06834356486797333},{"word":"email","start":163.655,"end":164.13501,"confidence":0.9991253,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.05808793753385544},{"word":"instruction","start":164.13501,"end":164.63501,"confidence":0.9959208,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.04327524080872536},{"word":"on","start":164.695,"end":164.855,"confidence":0.8988625,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04586351290345192},{"word":"how","start":164.855,"end":165.175,"confidence":0.99992466,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.04776991531252861},{"word":"to","start":165.175,"end":165.41501,"confidence":0.9997228,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0748138278722763},{"word":"enter","start":165.41501,"end":165.815,"confidence":0.9997329,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.04367810487747192},{"word":"the","start":165.815,"end":166.05501,"confidence":0.9985428,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11214928328990936},{"word":"credentials","start":166.05501,"end":166.55501,"confidence":0.99994016,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.05900842323899269},{"word":"again","start":166.77501,"end":167.27501,"confidence":0.9987253,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":0.06473205238580704},{"word":"okay","start":173.51,"end":174.01,"confidence":0.9515612,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.035891059786081314},{"word":"sure","start":174.15,"end":174.65,"confidence":0.98254776,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.048809170722961426},{"word":"yeah","start":179.59,"end":180.06999,"confidence":0.8918944,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015562801621854304},{"word":"that","start":180.06999,"end":180.31,"confidence":0.99857104,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.016293412074446678},{"word":"is","start":180.31,"end":180.47,"confidence":0.9978879,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.010815314948558807},{"word":"the","start":180.47,"end":180.62999,"confidence":0.9996208,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011294949799776076},{"word":"connection","start":180.62999,"end":181.12999,"confidence":0.99969614,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.008423492312431335},{"word":"type","start":181.19,"end":181.69,"confidence":0.925901,"punctuated_word":"type.","sentiment":"neutral","sentiment_score":0.00200787466019392},{"word":"and","start":182.06999,"end":182.56999,"confidence":0.9924953,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.004158971831202507},{"word":"mhmm","start":183.34999,"end":183.84999,"confidence":0.99415493,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.0004566308052744717},{"word":"can","start":187.975,"end":188.135,"confidence":0.6591709,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.003022134304046631},{"word":"you","start":188.135,"end":188.375,"confidence":0.9999037,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.009602708742022514},{"word":"also","start":188.375,"end":188.615,"confidence":0.9991647,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.013649480417370796},{"word":"see","start":188.615,"end":188.855,"confidence":0.9993445,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.010696366429328918},{"word":"a","start":188.855,"end":189.015,"confidence":0.80736625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.011944119818508623},{"word":"username","start":189.015,"end":189.41501,"confidence":0.99599165,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.013431312516331673},{"word":"and","start":189.41501,"end":189.655,"confidence":0.9995189,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.003617089241743088},{"word":"password","start":189.655,"end":190.155,"confidence":0.99933785,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.009065594524145126},{"word":"at","start":190.215,"end":190.375,"confidence":0.99884415,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.0008526556193828583},{"word":"the","start":190.375,"end":190.455,"confidence":0.99928975,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006227459758520126},{"word":"back","start":190.455,"end":190.695,"confidence":0.9998299,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.016192251816391945},{"word":"of","start":190.695,"end":190.775,"confidence":0.99925536,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.006207786500453949},{"word":"your","start":190.775,"end":190.935,"confidence":0.99433064,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.006007025018334389},{"word":"router","start":190.935,"end":191.435,"confidence":0.9974179,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.008840108290314674},{"word":"there","start":191.655,"end":191.895,"confidence":0.9991679,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.0029073692858219147},{"word":"should","start":191.895,"end":192.05501,"confidence":0.99985194,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.0026339907199144363},{"word":"be","start":192.05501,"end":192.55501,"confidence":0.99947935,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.008519245311617851},{"word":"a","start":192.615,"end":192.775,"confidence":0.9453081,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01152566634118557},{"word":"admin","start":192.775,"end":193.275,"confidence":0.98934686,"punctuated_word":"admin.","sentiment":"neutral","sentiment_score":-0.030671555548906326},{"word":"mhmm","start":193.335,"end":193.835,"confidence":0.9017862,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0012364271096885204},{"word":"or","start":202.13,"end":202.61,"confidence":0.9847819,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.009151925332844256},{"word":"is","start":202.61,"end":202.84999,"confidence":0.9920353,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009979108348488808},{"word":"that","start":202.84999,"end":203.34999,"confidence":0.99827814,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0007138438522815704},{"word":"the","start":203.48999,"end":203.81,"confidence":0.74769133,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.003788001835346222},{"word":"triple","start":203.81,"end":204.31,"confidence":0.98758286,"punctuated_word":"triple","sentiment":"neutral","sentiment_score":-0.0011162739247083664},{"word":"poe","start":204.37,"end":204.84999,"confidence":0.8258452,"punctuated_word":"POE","sentiment":"neutral","sentiment_score":-0.00813616905361414},{"word":"username","start":204.84999,"end":205.25,"confidence":0.9801152,"punctuated_word":"username","sentiment":"neutral","sentiment_score":-0.0028756000101566315},{"word":"and","start":205.25,"end":205.48999,"confidence":0.99967635,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007212674245238304},{"word":"password","start":205.48999,"end":205.98999,"confidence":0.998484,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":-0.012763002887368202},{"word":"okay","start":211.33,"end":211.56999,"confidence":0.7628186,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.007728075608611107},{"word":"do","start":211.56999,"end":211.73,"confidence":0.99878484,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.014861095696687698},{"word":"you","start":211.73,"end":212.23,"confidence":0.9993494,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.006718665361404419},{"word":"have","start":213.01,"end":213.33,"confidence":0.99351853,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01216977834701538},{"word":"the","start":213.33,"end":213.65,"confidence":0.9976514,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012852322310209274},{"word":"copy","start":213.65,"end":213.97,"confidence":0.99949026,"punctuated_word":"copy","sentiment":"neutral","sentiment_score":-0.017687812447547913},{"word":"of","start":213.97,"end":214.13,"confidence":0.99991393,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01963426172733307},{"word":"it","start":214.13,"end":214.63,"confidence":0.7353613,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.017995592206716537},{"word":"or","start":215.33,"end":215.83,"confidence":0.9994041,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.016405604779720306},{"word":"want","start":215.97,"end":216.20999,"confidence":0.5301314,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.01603424921631813},{"word":"me","start":216.20999,"end":216.37,"confidence":0.99992037,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.00492299348115921},{"word":"to","start":216.37,"end":216.53,"confidence":0.99941134,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.015976417809724808},{"word":"send","start":216.53,"end":216.77,"confidence":0.9999176,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.01906074956059456},{"word":"it","start":216.77,"end":217.01,"confidence":0.9998037,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.012645255774259567},{"word":"to","start":217.01,"end":217.09,"confidence":0.9973744,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.021980009973049164},{"word":"you","start":217.09,"end":217.59,"confidence":0.963774,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.020525893196463585},{"word":"because","start":218.955,"end":219.35501,"confidence":0.8208818,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.108550064265728},{"word":"that's","start":219.35501,"end":219.595,"confidence":0.99844503,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.12799546122550964},{"word":"a","start":219.595,"end":219.755,"confidence":0.98829854,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13111023604869845},{"word":"different","start":219.755,"end":220.235,"confidence":0.9998795,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.15293578803539276},{"word":"username","start":220.235,"end":220.735,"confidence":0.9963607,"punctuated_word":"username","sentiment":"neutral","sentiment_score":-0.1274904906749725},{"word":"and","start":220.795,"end":221.035,"confidence":0.999432,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08522740751504898},{"word":"password","start":221.035,"end":221.535,"confidence":0.9965733,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.08918549120426178},{"word":"mhmm","start":225.475,"end":225.975,"confidence":0.9288173,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.047484032809734344},{"word":"okay","start":229.91501,"end":230.41501,"confidence":0.85441345,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03428854048252106},{"word":"let","start":230.55501,"end":230.795,"confidence":0.90114653,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.030573878437280655},{"word":"me","start":230.795,"end":230.955,"confidence":0.9999701,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.041080035269260406},{"word":"just","start":230.955,"end":231.455,"confidence":0.99967396,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03722500056028366},{"word":"text","start":232.44,"end":232.68,"confidence":0.9986759,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.05863066390156746},{"word":"you","start":232.68,"end":233.0,"confidence":0.7927423,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03589935973286629},{"word":"through","start":233.0,"end":233.23999,"confidence":0.64750254,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.05619171634316445},{"word":"via","start":233.23999,"end":233.56,"confidence":0.95964444,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.05907591059803963},{"word":"sms","start":233.56,"end":233.95999,"confidence":0.9973362,"punctuated_word":"SMS","sentiment":"neutral","sentiment_score":0.07408235967159271},{"word":"message","start":233.95999,"end":234.28,"confidence":0.9977035,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.0549880750477314},{"word":"instead","start":234.28,"end":234.78,"confidence":0.99704593,"punctuated_word":"instead.","sentiment":"neutral","sentiment_score":0.044491611421108246},{"word":"okay","start":236.36,"end":236.68,"confidence":0.9867916,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04127220809459686},{"word":"hang","start":236.68,"end":237.08,"confidence":0.9991726,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.02316610887646675},{"word":"on","start":237.08,"end":237.58,"confidence":0.99560875,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.03527333587408066},{"word":"okay","start":340.955,"end":341.355,"confidence":0.72195697,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03092916868627071},{"word":"sure","start":341.355,"end":341.855,"confidence":0.99790347,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.03500692546367645},{"word":"can","start":380.32,"end":380.63998,"confidence":0.9442171,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.10641825199127196},{"word":"you","start":380.63998,"end":380.88,"confidence":0.9590829,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08756726235151291},{"word":"skip","start":380.88,"end":381.38,"confidence":0.9928411,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":-0.05535212531685829},{"word":"that","start":381.44,"end":381.68,"confidence":0.99963045,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09354663640260696},{"word":"one","start":381.68,"end":382.18,"confidence":0.998963,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.06545110791921616},{"word":"yes","start":384.24,"end":384.48,"confidence":0.84299743,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.024122226983308792},{"word":"okay","start":384.48,"end":384.88,"confidence":0.9507917,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.018290679901838303},{"word":"yeah","start":384.88,"end":385.28,"confidence":0.9912006,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02130620926618576},{"word":"just","start":385.28,"end":385.78,"confidence":0.9868237,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.011094074696302414},{"word":"click","start":386.545,"end":386.865,"confidence":0.9989698,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.024686777964234352},{"word":"next","start":386.865,"end":387.365,"confidence":0.9977046,"punctuated_word":"next.","sentiment":"neutral","sentiment_score":0.021019890904426575},{"word":"can","start":417.125,"end":417.365,"confidence":0.5901992,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.030586637556552887},{"word":"you","start":417.365,"end":417.525,"confidence":0.9994197,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.025152571499347687},{"word":"also","start":417.525,"end":417.925,"confidence":0.9980463,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.03318845480680466},{"word":"skip","start":417.925,"end":418.16498,"confidence":0.99840146,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":-0.027792636305093765},{"word":"that","start":418.16498,"end":418.405,"confidence":0.9997546,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04357162117958069},{"word":"one","start":418.405,"end":418.72498,"confidence":0.9995814,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.04349247366189957},{"word":"or","start":418.72498,"end":419.04498,"confidence":0.4753325,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.053214848041534424},{"word":"you","start":419.04498,"end":419.205,"confidence":0.99890554,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06026709824800491},{"word":"need","start":419.205,"end":419.365,"confidence":0.9998572,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.05964719131588936},{"word":"to","start":419.365,"end":419.76498,"confidence":0.99966145,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06655977666378021},{"word":"enter","start":419.76498,"end":420.26498,"confidence":0.9932438,"punctuated_word":"enter?","sentiment":"neutral","sentiment_score":-0.07410862296819687},{"word":"sir","start":425.91,"end":426.15,"confidence":0.84723353,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":-0.08176217973232269},{"word":"what","start":426.15,"end":426.31,"confidence":0.99812096,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.10480128973722458},{"word":"does","start":426.31,"end":426.55,"confidence":0.9211252,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.09107150137424468},{"word":"it","start":426.55,"end":426.71,"confidence":0.97531813,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.060181017965078354},{"word":"says","start":426.71,"end":427.21,"confidence":0.86262304,"punctuated_word":"says?","sentiment":"neutral","sentiment_score":-0.06425061821937561},{"word":"is","start":431.91,"end":432.07,"confidence":0.9503177,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.014618290588259695},{"word":"that","start":432.07,"end":432.47,"confidence":0.98503023,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03209323436021805},{"word":"the","start":432.47,"end":432.71,"confidence":0.8513971,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027768071740865707},{"word":"admin","start":432.71,"end":433.21,"confidence":0.9989814,"punctuated_word":"admin","sentiment":"neutral","sentiment_score":0.051722295582294464},{"word":"username","start":433.43,"end":433.83,"confidence":0.97147816,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.04219264164566994},{"word":"and","start":433.83,"end":434.07,"confidence":0.99898285,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0001812800765037537},{"word":"password","start":434.07,"end":434.57,"confidence":0.9990723,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":-0.002184223383665085},{"word":"okay","start":441.245,"end":441.565,"confidence":0.9004812,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11404597759246826},{"word":"i","start":441.565,"end":441.645,"confidence":0.9963696,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10749070346355438},{"word":"think","start":441.645,"end":441.805,"confidence":0.9998272,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.1254386305809021},{"word":"you","start":441.805,"end":442.045,"confidence":0.9959961,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09458863735198976},{"word":"should","start":442.045,"end":442.545,"confidence":0.999915,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.11189094930887222},{"word":"change","start":442.845,"end":443.345,"confidence":0.8724654,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.17096924781799316},{"word":"the","start":443.405,"end":443.645,"confidence":0.99970883,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12730878591537476},{"word":"password","start":443.645,"end":444.145,"confidence":0.9999032,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.09140633046627045},{"word":"of","start":445.005,"end":445.165,"confidence":0.9994253,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09768233448266984},{"word":"the","start":445.165,"end":445.325,"confidence":0.99400145,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12226808816194534},{"word":"router's","start":445.325,"end":445.825,"confidence":0.98253715,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.12324778735637663},{"word":"interface","start":445.885,"end":446.385,"confidence":0.99499875,"punctuated_word":"interface.","sentiment":"neutral","sentiment_score":0.11109551787376404},{"word":"actually","start":455.26,"end":455.76,"confidence":0.74537253,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.061825238168239594},{"word":"it's","start":456.7,"end":457.18002,"confidence":0.9662801,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.08374691009521484},{"word":"up","start":457.18002,"end":457.34,"confidence":0.99987125,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.1045309528708458},{"word":"to","start":457.34,"end":457.5,"confidence":0.9996686,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16276805102825165},{"word":"you","start":457.5,"end":458.0,"confidence":0.99620134,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.14586934447288513},{"word":"just","start":458.46002,"end":458.78,"confidence":0.9986494,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.02315947413444519},{"word":"please","start":458.78,"end":459.02002,"confidence":0.986894,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.03657153993844986},{"word":"do","start":459.02002,"end":459.26,"confidence":0.9736336,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0021033063530921936},{"word":"remember","start":459.26,"end":459.74002,"confidence":0.9985892,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.016950376331806183},{"word":"it","start":459.74002,"end":460.24002,"confidence":0.90065503,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.04760920628905296},{"word":"yeah","start":460.7,"end":460.94,"confidence":0.8412501,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.058534905314445496},{"word":"for","start":460.94,"end":461.44,"confidence":0.9811709,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.021633975207805634},{"word":"actually","start":468.825,"end":469.30502,"confidence":0.9027661,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.001812577247619629},{"word":"the","start":469.30502,"end":469.545,"confidence":0.9380847,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006075497716665268},{"word":"that","start":469.70502,"end":469.945,"confidence":0.9996877,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0008029565215110779},{"word":"is","start":469.945,"end":470.18503,"confidence":0.9985026,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02503030374646187},{"word":"the","start":470.18503,"end":470.345,"confidence":0.99879646,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0256650447845459},{"word":"password","start":470.345,"end":470.845,"confidence":0.71040666,"punctuated_word":"password,","sentiment":"neutral","sentiment_score":-0.027420755475759503},{"word":"though","start":470.98502,"end":471.225,"confidence":0.94615006,"punctuated_word":"though,","sentiment":"neutral","sentiment_score":-0.05837702006101608},{"word":"when","start":471.225,"end":471.725,"confidence":0.99750865,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.025624804198741913},{"word":"logging","start":471.945,"end":472.345,"confidence":0.9621542,"punctuated_word":"logging","sentiment":"neutral","sentiment_score":-0.013361874967813492},{"word":"in","start":472.345,"end":472.505,"confidence":0.7000021,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.014821741729974748},{"word":"to","start":472.505,"end":472.74503,"confidence":0.99624854,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005777977406978607},{"word":"the","start":472.74503,"end":472.825,"confidence":0.9926036,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.001201178878545761},{"word":"router's","start":472.825,"end":473.225,"confidence":0.96520615,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.005859736353158951},{"word":"interface","start":473.225,"end":473.725,"confidence":0.9547622,"punctuated_word":"interface,","sentiment":"neutral","sentiment_score":-0.0019602682441473007},{"word":"which","start":474.90503,"end":475.14502,"confidence":0.9996892,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.006200522184371948},{"word":"is","start":475.14502,"end":475.385,"confidence":0.99944574,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.004511795938014984},{"word":"the","start":475.385,"end":475.625,"confidence":0.99950945,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007306903600692749},{"word":"one","start":475.625,"end":476.125,"confidence":0.9997663,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.01867080107331276},{"word":"written","start":476.18503,"end":476.58502,"confidence":0.9625741,"punctuated_word":"written","sentiment":"neutral","sentiment_score":-0.01644502952694893},{"word":"at","start":476.58502,"end":476.825,"confidence":0.99769163,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.04350995644927025},{"word":"the","start":476.825,"end":476.98502,"confidence":0.9980603,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02542869746685028},{"word":"back","start":476.98502,"end":477.225,"confidence":0.9986487,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.011191759258508682},{"word":"of","start":477.225,"end":477.385,"confidence":0.999493,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01669849082827568},{"word":"your","start":477.385,"end":477.545,"confidence":0.8909379,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.018018294125795364},{"word":"router","start":477.545,"end":478.045,"confidence":0.8907594,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.023800555616617203},{"word":"the","start":478.7,"end":478.86002,"confidence":0.99919957,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03611917793750763},{"word":"admin","start":478.86002,"end":479.36002,"confidence":0.84386015,"punctuated_word":"Admin.","sentiment":"neutral","sentiment_score":-0.03862375766038895},{"word":"okay","start":485.34,"end":485.84,"confidence":0.69201326,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02037054114043713},{"word":"mhmm","start":542.49,"end":542.99,"confidence":0.87703526,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.008635221049189568},{"word":"mhmm","start":545.265,"end":545.765,"confidence":0.87714684,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.010169072076678276},{"word":"are","start":548.705,"end":548.945,"confidence":0.9345315,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.00010198354721069336},{"word":"you","start":548.945,"end":549.10504,"confidence":0.99580514,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005677681416273117},{"word":"able","start":549.10504,"end":549.34503,"confidence":0.999463,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.01655968278646469},{"word":"to","start":549.34503,"end":549.585,"confidence":0.99972016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015167851001024246},{"word":"skip","start":549.585,"end":549.905,"confidence":0.9994485,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":0.01218121126294136},{"word":"that","start":549.905,"end":550.145,"confidence":0.99987566,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.013524673879146576},{"word":"also","start":550.145,"end":550.645,"confidence":0.9944757,"punctuated_word":"also?","sentiment":"neutral","sentiment_score":-0.0013301149010658264},{"word":"yeah","start":554.145,"end":554.625,"confidence":0.9672391,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03514993190765381},{"word":"that","start":554.625,"end":554.865,"confidence":0.9991468,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.03333139419555664},{"word":"is","start":554.865,"end":555.10504,"confidence":0.9988047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.029223263263702393},{"word":"the","start":555.10504,"end":555.505,"confidence":0.99909437,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.034043021500110626},{"word":"name","start":555.505,"end":555.825,"confidence":0.99867934,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0230945348739624},{"word":"of","start":555.825,"end":555.985,"confidence":0.9998017,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04307769238948822},{"word":"your","start":555.985,"end":556.305,"confidence":0.99972576,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.044496916234493256},{"word":"router","start":556.305,"end":556.805,"confidence":0.9041387,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.05071241781115532},{"word":"the","start":557.4,"end":557.64,"confidence":0.99980646,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05402029678225517},{"word":"one","start":557.64,"end":557.88,"confidence":0.9998692,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.04751160740852356},{"word":"you're","start":557.88,"end":558.38,"confidence":0.99740124,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.04105467349290848},{"word":"using","start":561.64,"end":561.89,"confidence":0.9987564,"punctuated_word":"using.","sentiment":"neutral","sentiment_score":0.03571496903896332},{"word":"mhmm","start":561.89,"end":562.39,"confidence":0.92941177,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04084610939025879},{"word":"yeah","start":586.29,"end":586.79,"confidence":0.8607329,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07143548130989075},{"word":"yeah","start":587.57,"end":587.97003,"confidence":0.99390495,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1162685602903366},{"word":"so","start":587.97003,"end":588.47003,"confidence":0.9877325,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.13710641860961914},{"word":"that","start":588.93,"end":589.17,"confidence":0.87255013,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.14479103684425354},{"word":"means","start":589.17,"end":589.67,"confidence":0.99919873,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.10199812799692154},{"word":"it's","start":589.89,"end":590.29,"confidence":0.9788617,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.18774133920669556},{"word":"now","start":590.29,"end":590.61,"confidence":0.5658994,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.177692249417305},{"word":"establishing","start":590.61,"end":591.11,"confidence":0.99956375,"punctuated_word":"establishing","sentiment":"neutral","sentiment_score":0.15245196223258972},{"word":"a","start":591.33,"end":591.41,"confidence":0.9978777,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15500137209892273},{"word":"connection","start":591.41,"end":591.91,"confidence":0.96804225,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":0.13572317361831665},{"word":"actually","start":599.885,"end":600.385,"confidence":0.8778194,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.09806549549102785},{"word":"we","start":600.605,"end":600.84503,"confidence":0.99205047,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.018134862184524536},{"word":"just","start":600.84503,"end":601.085,"confidence":0.9990258,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.011861413717269896},{"word":"need","start":601.085,"end":601.245,"confidence":0.99992,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.005607038736343384},{"word":"to","start":601.245,"end":601.405,"confidence":0.99955493,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.004668146371841431},{"word":"wait","start":601.405,"end":601.645,"confidence":0.9999167,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.010199233889579771},{"word":"a","start":601.645,"end":601.725,"confidence":0.9991886,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05354727804660797},{"word":"few","start":601.725,"end":601.965,"confidence":0.99992776,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.04621213674545288},{"word":"minutes","start":601.965,"end":602.465,"confidence":0.9998011,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.08063735067844391},{"word":"for","start":602.525,"end":602.765,"confidence":0.99965894,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.031065933406352997},{"word":"it","start":602.765,"end":603.265,"confidence":0.74894196,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.007766008377075195},{"word":"then","start":603.805,"end":604.125,"confidence":0.99866235,"punctuated_word":"then","sentiment":"positive","sentiment_score":0.4339703917503357},{"word":"you","start":604.125,"end":604.365,"confidence":0.9685305,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.48534730076789856},{"word":"should","start":604.365,"end":604.865,"confidence":0.93668157,"punctuated_word":"should","sentiment":"positive","sentiment_score":0.5777021646499634},{"word":"now","start":605.565,"end":606.065,"confidence":0.64697105,"punctuated_word":"now","sentiment":"positive","sentiment_score":0.6292212605476379},{"word":"can","start":606.125,"end":606.28503,"confidence":0.65839165,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.568145751953125},{"word":"be","start":606.28503,"end":606.525,"confidence":0.93380475,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5719112753868103},{"word":"used","start":606.525,"end":606.765,"confidence":0.50246793,"punctuated_word":"used","sentiment":"positive","sentiment_score":0.49314817786216736},{"word":"to","start":606.765,"end":606.925,"confidence":0.8002488,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6285126209259033},{"word":"internet","start":606.925,"end":607.425,"confidence":0.98081094,"punctuated_word":"Internet.","sentiment":"positive","sentiment_score":0.6092025637626648},{"word":"and","start":608.62,"end":608.86005,"confidence":0.9935807,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.5252519249916077},{"word":"upon","start":608.86005,"end":609.18,"confidence":0.9988864,"punctuated_word":"upon","sentiment":"positive","sentiment_score":0.4887714087963104},{"word":"checking","start":609.18,"end":609.5,"confidence":0.9988997,"punctuated_word":"checking","sentiment":"positive","sentiment_score":0.5080645680427551},{"word":"on","start":609.5,"end":609.66003,"confidence":0.9926064,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.4762975871562958},{"word":"our","start":609.66003,"end":609.9,"confidence":0.5175781,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.5530886650085449},{"word":"end","start":609.9,"end":610.4,"confidence":0.9964452,"punctuated_word":"end,","sentiment":"positive","sentiment_score":0.5653807520866394},{"word":"the","start":610.86005,"end":611.02,"confidence":0.97827744,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.6512342095375061},{"word":"network","start":611.02,"end":611.42004,"confidence":0.99934477,"punctuated_word":"network","sentiment":"positive","sentiment_score":0.7233138084411621},{"word":"is","start":611.42004,"end":611.66003,"confidence":0.99994326,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5963013172149658},{"word":"now","start":611.66003,"end":611.82,"confidence":0.99782854,"punctuated_word":"now","sentiment":"positive","sentiment_score":0.6906806230545044},{"word":"up","start":611.82,"end":611.98004,"confidence":0.9998815,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.6462582945823669},{"word":"and","start":611.98004,"end":612.22003,"confidence":0.99903655,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6018866300582886},{"word":"running","start":612.22003,"end":612.72003,"confidence":0.87874734,"punctuated_word":"running.","sentiment":"positive","sentiment_score":0.5511177778244019},{"word":"so","start":613.5,"end":613.74005,"confidence":0.99904126,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.5200940370559692},{"word":"i","start":613.74005,"end":613.9,"confidence":0.9851533,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5067980885505676},{"word":"think","start":613.9,"end":614.4,"confidence":0.99991214,"punctuated_word":"think","sentiment":"positive","sentiment_score":0.5210098028182983},{"word":"you're","start":615.66003,"end":616.06,"confidence":0.96872604,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.560951292514801},{"word":"connected","start":616.06,"end":616.56,"confidence":0.9998462,"punctuated_word":"connected","sentiment":"positive","sentiment_score":0.564696192741394},{"word":"now","start":616.62,"end":617.12,"confidence":0.99830973,"punctuated_word":"now.","sentiment":"positive","sentiment_score":0.5305754542350769},{"word":"can","start":617.26,"end":617.5,"confidence":0.9932215,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.1542261242866516},{"word":"we","start":617.5,"end":617.74005,"confidence":0.98306483,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13597822189331055},{"word":"try","start":617.74005,"end":617.98004,"confidence":0.9997404,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.1509489864110947},{"word":"to","start":617.98004,"end":618.14,"confidence":0.9991804,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15152296423912048},{"word":"use","start":618.14,"end":618.38,"confidence":0.99956495,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.15749268233776093},{"word":"the","start":618.38,"end":618.54004,"confidence":0.99867225,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13464124500751495},{"word":"internet","start":618.54004,"end":619.04004,"confidence":0.9980092,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":0.14965814352035522},{"word":"let","start":629.085,"end":629.245,"confidence":0.44779155,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.08886148035526276},{"word":"me","start":629.245,"end":629.405,"confidence":0.9465428,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.075233593583107},{"word":"see","start":629.405,"end":629.565,"confidence":0.9940672,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.08700898289680481},{"word":"so","start":629.565,"end":629.805,"confidence":0.9946845,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0757724940776825},{"word":"i","start":629.805,"end":630.045,"confidence":0.9483296,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.120088130235672},{"word":"yeah","start":630.525,"end":630.925,"confidence":0.9895323,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.10620677471160889},{"word":"i","start":630.925,"end":631.085,"confidence":0.9993808,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1938147395849228},{"word":"think","start":631.085,"end":631.405,"confidence":0.9994413,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.22360773384571075},{"word":"this","start":631.405,"end":631.645,"confidence":0.9980288,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.25628840923309326},{"word":"is","start":631.645,"end":631.965,"confidence":0.99865204,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2266746312379837},{"word":"the","start":631.965,"end":632.125,"confidence":0.993328,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23855917155742645},{"word":"issue","start":632.125,"end":632.60504,"confidence":0.99217707,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.26160430908203125},{"word":"still","start":632.60504,"end":633.005,"confidence":0.9839425,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.34698721766471863},{"word":"regarding","start":633.005,"end":633.505,"confidence":0.9895275,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.3109439015388489},{"word":"the","start":633.565,"end":633.965,"confidence":0.9987478,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4241918921470642},{"word":"ip","start":633.965,"end":634.205,"confidence":0.9534222,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.3013077676296234},{"word":"location","start":634.205,"end":634.705,"confidence":0.9779648,"punctuated_word":"location.","sentiment":"negative","sentiment_score":-0.3439183235168457},{"word":"mhmm","start":639.07,"end":639.57,"confidence":0.8815615,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.01615758053958416},{"word":"have","start":640.11,"end":640.61,"confidence":0.71143115,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.0076272450387477875},{"word":"mhmm","start":641.71,"end":642.21,"confidence":0.9947356,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.004365806933492422},{"word":"have","start":642.27,"end":642.51,"confidence":0.998718,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.019535766914486885},{"word":"you","start":642.51,"end":642.59,"confidence":0.99392253,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01638261042535305},{"word":"tried","start":642.59,"end":642.99,"confidence":0.99897563,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.03686724975705147},{"word":"to","start":642.99,"end":643.23,"confidence":0.9993813,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03999434411525726},{"word":"run","start":643.23,"end":643.47003,"confidence":0.9995795,"punctuated_word":"run","sentiment":"neutral","sentiment_score":-0.035846952348947525},{"word":"a","start":643.47003,"end":643.79004,"confidence":0.9940673,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02927462011575699},{"word":"speed","start":643.79004,"end":644.11,"confidence":0.999038,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":-0.01502770371735096},{"word":"test","start":644.11,"end":644.61,"confidence":0.99487114,"punctuated_word":"test?","sentiment":"neutral","sentiment_score":-0.01842954382300377},{"word":"okay","start":655.275,"end":655.775,"confidence":0.72168595,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05057581514120102},{"word":"may","start":664.52997,"end":664.77,"confidence":0.96235865,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.15743999183177948},{"word":"i","start":664.77,"end":664.85,"confidence":0.99819165,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1496845930814743},{"word":"know","start":664.85,"end":665.01,"confidence":0.99968076,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.15953320264816284},{"word":"what","start":665.01,"end":665.17,"confidence":0.99833846,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1544737070798874},{"word":"is","start":665.17,"end":665.41,"confidence":0.90066093,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.16868281364440918},{"word":"the","start":665.41,"end":665.49,"confidence":0.49812278,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.159347802400589},{"word":"error","start":665.49,"end":665.81,"confidence":0.9991679,"punctuated_word":"error","sentiment":"neutral","sentiment_score":-0.1529003083705902},{"word":"message","start":665.81,"end":666.31,"confidence":0.9997002,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.14608857035636902},{"word":"you're","start":667.57,"end":667.81,"confidence":0.3706981,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.14729109406471252},{"word":"saying","start":667.81,"end":668.31,"confidence":0.97323465,"punctuated_word":"saying?","sentiment":"neutral","sentiment_score":-0.09440763294696808},{"word":"okay","start":677.89,"end":678.39,"confidence":0.83734393,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07445067912340164},{"word":"mhmm","start":682.965,"end":683.465,"confidence":0.96808475,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.10167153924703598},{"word":"mhmm","start":685.36505,"end":685.525,"confidence":0.9670416,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.007695085369050503},{"word":"yeah","start":685.525,"end":685.84503,"confidence":0.9886596,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007903275080025196},{"word":"but","start":685.84503,"end":686.325,"confidence":0.99800843,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.00032054074108600616},{"word":"may","start":686.325,"end":686.445,"confidence":0.94114155,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.004996916279196739},{"word":"i","start":686.445,"end":686.565,"confidence":0.99578816,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00036612339317798615},{"word":"know","start":686.565,"end":686.885,"confidence":0.9994031,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.0009929854422807691},{"word":"the","start":686.885,"end":687.04504,"confidence":0.99811745,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003842992708086967},{"word":"color","start":687.04504,"end":687.445,"confidence":0.9976675,"punctuated_word":"color","sentiment":"neutral","sentiment_score":0.02125248685479164},{"word":"of","start":687.445,"end":687.60504,"confidence":0.99933535,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.008037153631448746},{"word":"the","start":687.60504,"end":687.765,"confidence":0.99947256,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003718083724379539},{"word":"indicator","start":687.765,"end":688.265,"confidence":0.99972254,"punctuated_word":"indicator","sentiment":"neutral","sentiment_score":0.017122887074947357},{"word":"lights","start":688.325,"end":688.72504,"confidence":0.93128484,"punctuated_word":"lights?","sentiment":"neutral","sentiment_score":0.007421726360917091},{"word":"is","start":688.72504,"end":688.965,"confidence":0.99946994,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.001812586560845375},{"word":"it","start":688.965,"end":689.445,"confidence":0.99978024,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.006993180140852928},{"word":"green","start":689.445,"end":689.945,"confidence":0.84602296,"punctuated_word":"green,","sentiment":"neutral","sentiment_score":0.010740862227976322},{"word":"orange","start":690.085,"end":690.585,"confidence":0.99874234,"punctuated_word":"orange?","sentiment":"neutral","sentiment_score":0.006748399697244167},{"word":"yeah","start":694.78,"end":695.28,"confidence":0.9910017,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.026209820061922073},{"word":"mhmm","start":702.86005,"end":703.36005,"confidence":0.99895585,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.018450867384672165},{"word":"okay","start":719.59,"end":719.91,"confidence":0.9252181,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04791907966136933},{"word":"i","start":719.91,"end":719.99,"confidence":0.7084663,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04486006498336792},{"word":"see","start":719.99,"end":720.49,"confidence":0.9939829,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.046356476843357086},{"word":"is","start":721.11,"end":721.35,"confidence":0.898824,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.07264216989278793},{"word":"it","start":721.35,"end":721.59,"confidence":0.9994821,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06842201948165894},{"word":"okay","start":721.59,"end":721.91,"confidence":0.9996105,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.06853990256786346},{"word":"if","start":721.91,"end":722.07,"confidence":0.9992662,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07256945967674255},{"word":"you","start":722.07,"end":722.31,"confidence":0.99971074,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03818576410412789},{"word":"send","start":722.31,"end":722.55,"confidence":0.9995371,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.034227535128593445},{"word":"me","start":722.55,"end":722.87,"confidence":0.9998522,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07164325565099716},{"word":"a","start":722.87,"end":723.11,"confidence":0.9997601,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06731224805116653},{"word":"picture","start":723.11,"end":723.61,"confidence":0.99995136,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.0518890842795372},{"word":"of","start":723.67,"end":723.91,"confidence":0.9999105,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04464336112141609},{"word":"the","start":723.91,"end":724.07,"confidence":0.9958545,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05515648424625397},{"word":"router","start":724.07,"end":724.55,"confidence":0.9998004,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.05364495515823364},{"word":"and","start":724.55,"end":724.79,"confidence":0.9909141,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05114973708987236},{"word":"the","start":724.79,"end":724.95,"confidence":0.99802136,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08206814527511597},{"word":"ntt","start":724.95,"end":725.35,"confidence":0.6609057,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":0.05518175661563873},{"word":"box","start":725.35,"end":725.83,"confidence":0.9767622,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":0.06125408411026001},{"word":"i'll","start":725.83,"end":725.99,"confidence":0.9948597,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.06986767798662186},{"word":"email","start":725.99,"end":726.39,"confidence":0.9994387,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.0714278370141983},{"word":"you","start":726.39,"end":726.55,"confidence":0.9998448,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.046421315521001816},{"word":"again","start":726.55,"end":726.87,"confidence":0.9959973,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.05197998881340027},{"word":"shortly","start":726.87,"end":727.37,"confidence":0.99641126,"punctuated_word":"shortly","sentiment":"neutral","sentiment_score":0.06520478427410126},{"word":"for","start":729.43,"end":729.59,"confidence":0.6996213,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0024153701961040497},{"word":"me","start":729.59,"end":729.83,"confidence":0.9994555,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.006971803493797779},{"word":"to","start":729.83,"end":730.07,"confidence":0.9962108,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00361722894012928},{"word":"yeah","start":731.97504,"end":732.135,"confidence":0.9819889,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.003178570419549942},{"word":"for","start":732.135,"end":732.375,"confidence":0.9981249,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.03214457631111145},{"word":"me","start":732.375,"end":732.615,"confidence":0.999838,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.028568241745233536},{"word":"to","start":732.615,"end":732.85504,"confidence":0.99841225,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.021686187013983727},{"word":"forward","start":732.85504,"end":733.35504,"confidence":0.99908054,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":-0.02865284308791161},{"word":"the","start":733.41504,"end":733.73505,"confidence":0.9685912,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.024758704006671906},{"word":"pictures","start":733.73505,"end":734.215,"confidence":0.9994673,"punctuated_word":"pictures","sentiment":"neutral","sentiment_score":-0.022405263036489487},{"word":"to","start":734.215,"end":734.455,"confidence":0.999428,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.022433729842305183},{"word":"the","start":734.455,"end":734.775,"confidence":0.9997054,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022832753136754036},{"word":"network","start":734.775,"end":735.17505,"confidence":0.9765227,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.025889556854963303},{"word":"team","start":735.17505,"end":735.41504,"confidence":0.98578715,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.04816717281937599},{"word":"because","start":735.41504,"end":735.73505,"confidence":0.53574806,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.05729268491268158},{"word":"i","start":735.73505,"end":735.895,"confidence":0.9912828,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16603223979473114},{"word":"think","start":735.895,"end":736.135,"confidence":0.99967027,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.1774330586194992},{"word":"this","start":736.135,"end":736.375,"confidence":0.99845433,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.17476892471313477},{"word":"is","start":736.375,"end":736.615,"confidence":0.9974865,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1614336222410202},{"word":"a","start":736.615,"end":736.775,"confidence":0.9956612,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16958333551883698},{"word":"network","start":736.775,"end":737.255,"confidence":0.9996753,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.3253045976161957},{"word":"related","start":737.255,"end":737.755,"confidence":0.97367597,"punctuated_word":"related","sentiment":"neutral","sentiment_score":-0.26003310084342957},{"word":"issue","start":737.815,"end":738.315,"confidence":0.998408,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.2335459291934967},{"word":"since","start":738.775,"end":739.17505,"confidence":0.9346089,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.20773807168006897},{"word":"you","start":739.17505,"end":739.67505,"confidence":0.87066025,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24146978557109833},{"word":"just","start":740.29504,"end":740.455,"confidence":0.4869896,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.19691528379917145},{"word":"entered","start":740.455,"end":740.85504,"confidence":0.76163536,"punctuated_word":"entered","sentiment":"neutral","sentiment_score":-0.18916305899620056},{"word":"the","start":740.85504,"end":741.09503,"confidence":0.9988807,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2307627499103546},{"word":"correct","start":741.09503,"end":741.59503,"confidence":0.9992174,"punctuated_word":"correct","sentiment":"neutral","sentiment_score":-0.0930456891655922},{"word":"pppoe","start":742.135,"end":742.635,"confidence":0.9225883,"punctuated_word":"PPPoE","sentiment":"neutral","sentiment_score":-0.1444736123085022},{"word":"credentials","start":743.09503,"end":743.59503,"confidence":0.97177994,"punctuated_word":"credentials.","sentiment":"neutral","sentiment_score":-0.08627815544605255},{"word":"yeah","start":746.91,"end":747.41,"confidence":0.9786749,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02338494174182415},{"word":"mhmm","start":840.12,"end":840.62,"confidence":0.9467267,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.09902018308639526},{"word":"mhmm","start":845.63995,"end":846.13995,"confidence":0.8703432,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01832735352218151},{"word":"okay","start":847.39996,"end":847.72,"confidence":0.96195936,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04698509722948074},{"word":"i","start":847.72,"end":847.95996,"confidence":0.9860125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.044924888759851456},{"word":"see","start":847.95996,"end":848.385,"confidence":0.9978554,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.05106337368488312},{"word":"but","start":848.625,"end":849.125,"confidence":0.9993476,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.04694293439388275},{"word":"okay","start":850.065,"end":850.565,"confidence":0.99822617,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.047146495431661606},{"word":"actually","start":851.745,"end":852.245,"confidence":0.95521,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.039768144488334656},{"word":"upon","start":852.385,"end":852.78503,"confidence":0.9997924,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.0638616681098938},{"word":"checking","start":852.78503,"end":853.185,"confidence":0.9997844,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.056992948055267334},{"word":"your","start":853.185,"end":853.425,"confidence":0.99658453,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05333593115210533},{"word":"account","start":853.425,"end":853.925,"confidence":0.9978199,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.04851900786161423},{"word":"this","start":854.385,"end":854.78503,"confidence":0.9995529,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.09799126535654068},{"word":"might","start":854.78503,"end":855.025,"confidence":0.9999379,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.07026231288909912},{"word":"not","start":855.025,"end":855.185,"confidence":0.9048286,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.021275334060192108},{"word":"be","start":855.185,"end":855.425,"confidence":0.9990552,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.08427432179450989},{"word":"a","start":855.425,"end":855.585,"confidence":0.6558262,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08533146232366562},{"word":"router","start":855.585,"end":856.065,"confidence":0.99965763,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.14401039481163025},{"word":"problem","start":856.065,"end":856.385,"confidence":0.9995622,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.09935542941093443},{"word":"because","start":856.385,"end":856.885,"confidence":0.7039522,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0492480993270874},{"word":"you","start":857.425,"end":857.585,"confidence":0.97447985,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.043323077261447906},{"word":"said","start":857.585,"end":858.065,"confidence":0.9625969,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.019437186419963837},{"word":"you","start":859.025,"end":859.185,"confidence":0.44859082,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.002963736653327942},{"word":"was","start":859.185,"end":859.425,"confidence":0.98884773,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03602132201194763},{"word":"able","start":859.425,"end":859.745,"confidence":0.9998783,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.04224059730768204},{"word":"to","start":859.745,"end":859.985,"confidence":0.99947375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.009427689015865326},{"word":"establish","start":859.985,"end":860.485,"confidence":0.99937004,"punctuated_word":"establish","sentiment":"neutral","sentiment_score":0.014000125229358671},{"word":"the","start":860.61,"end":860.85,"confidence":0.9994117,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009850479662418364},{"word":"connection","start":860.85,"end":861.32996,"confidence":0.80422705,"punctuated_word":"connection,","sentiment":"neutral","sentiment_score":-0.0007905848324298859},{"word":"enter","start":861.32996,"end":861.73,"confidence":0.95092255,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.02185223251581192},{"word":"the","start":861.73,"end":861.89,"confidence":0.9990872,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.002553015947341919},{"word":"pppoe","start":861.89,"end":862.39,"confidence":0.801535,"punctuated_word":"PPPoE.","sentiment":"neutral","sentiment_score":-0.02734670601785183},{"word":"because","start":862.85,"end":863.25,"confidence":0.99820304,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.1594247817993164},{"word":"if","start":863.25,"end":863.49,"confidence":0.9967794,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.14634788036346436},{"word":"the","start":863.49,"end":863.73,"confidence":0.9952213,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1859035491943359},{"word":"router","start":863.73,"end":864.20996,"confidence":0.99925727,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.22002658247947693},{"word":"is","start":864.20996,"end":864.45,"confidence":0.98216724,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15501289069652557},{"word":"the","start":864.45,"end":864.61,"confidence":0.9728855,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18325944244861603},{"word":"problem","start":864.61,"end":865.11,"confidence":0.99638104,"punctuated_word":"problem,","sentiment":"neutral","sentiment_score":-0.16476577520370483},{"word":"it","start":865.49,"end":865.73,"confidence":0.99958485,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.18973903357982635},{"word":"won't","start":865.73,"end":866.23,"confidence":0.99920875,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.15220026671886444},{"word":"it","start":868.69,"end":868.93,"confidence":0.9787097,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.18705733120441437},{"word":"won't","start":868.93,"end":869.25,"confidence":0.99893034,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.16290418803691864},{"word":"successfully","start":869.25,"end":869.75,"confidence":0.99857163,"punctuated_word":"successfully","sentiment":"neutral","sentiment_score":-0.10766378790140152},{"word":"accept","start":869.97,"end":870.45,"confidence":0.9999149,"punctuated_word":"accept","sentiment":"neutral","sentiment_score":-0.12122071534395218},{"word":"the","start":870.45,"end":870.69,"confidence":0.99929225,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13406874239444733},{"word":"credentials","start":870.69,"end":871.19,"confidence":0.9859079,"punctuated_word":"credentials.","sentiment":"neutral","sentiment_score":-0.13699403405189514},{"word":"and","start":874.93,"end":875.32996,"confidence":0.98995984,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.09380124509334564},{"word":"since","start":875.32996,"end":875.82996,"confidence":0.989645,"punctuated_word":"since,","sentiment":"neutral","sentiment_score":-0.16955041885375977},{"word":"mhmm","start":876.165,"end":876.40497,"confidence":0.99510723,"punctuated_word":"mhmm,","sentiment":"neutral","sentiment_score":-0.058716751635074615},{"word":"you've","start":876.40497,"end":876.805,"confidence":0.99898934,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.036524467170238495},{"word":"been","start":876.805,"end":877.045,"confidence":0.99990904,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.03217258304357529},{"word":"using","start":877.045,"end":877.445,"confidence":0.9999119,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.02064303681254387},{"word":"their","start":877.445,"end":877.685,"confidence":0.5458516,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.05387586727738381},{"word":"router","start":877.685,"end":878.185,"confidence":0.99926835,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.07218673825263977},{"word":"since","start":879.205,"end":879.52496,"confidence":0.91267556,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.013883046805858612},{"word":"the","start":879.52496,"end":879.685,"confidence":0.702905,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013015538454055786},{"word":"day","start":879.685,"end":879.925,"confidence":0.98923945,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.0030848458409309387},{"word":"you","start":879.925,"end":880.08496,"confidence":0.9379745,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.013862796127796171},{"word":"signed","start":880.08496,"end":880.40497,"confidence":0.52262276,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":-0.020030852407217022},{"word":"up","start":880.40497,"end":880.90497,"confidence":0.7937583,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.029758146032691},{"word":"mhmm","start":883.285,"end":883.785,"confidence":0.97892344,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.019735705107450485},{"word":"okay","start":893.03,"end":893.51,"confidence":0.99284625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04160574823617935},{"word":"so","start":893.51,"end":893.75,"confidence":0.9984388,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03572482615709305},{"word":"what","start":893.75,"end":893.99005,"confidence":0.99808407,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0468946248292923},{"word":"we're","start":893.99005,"end":894.23004,"confidence":0.99950653,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.05530285835266113},{"word":"going","start":894.23004,"end":894.47003,"confidence":0.9996679,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.08643481135368347},{"word":"to","start":894.47003,"end":894.63,"confidence":0.998887,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07483970373868942},{"word":"do","start":894.63,"end":894.79004,"confidence":0.9999193,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.08792251348495483},{"word":"now","start":894.79004,"end":895.03,"confidence":0.9986065,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.07850492000579834},{"word":"is","start":895.03,"end":895.27,"confidence":0.99921274,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08103775233030319},{"word":"coordinate","start":895.27,"end":895.77,"confidence":0.99970883,"punctuated_word":"coordinate","sentiment":"neutral","sentiment_score":0.08705806732177734},{"word":"this","start":896.63,"end":897.03,"confidence":0.91315866,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.11633318662643433},{"word":"to","start":897.03,"end":897.27,"confidence":0.993417,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1221410036087036},{"word":"the","start":897.27,"end":897.77,"confidence":0.9993529,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09460577368736268},{"word":"provisioning","start":897.83,"end":898.33,"confidence":0.998484,"punctuated_word":"provisioning","sentiment":"neutral","sentiment_score":0.0753709077835083},{"word":"team","start":898.47003,"end":898.97003,"confidence":0.9981469,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.07759738713502884},{"word":"is","start":900.71,"end":900.87006,"confidence":0.9725802,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0618944950401783},{"word":"it","start":900.87006,"end":901.03,"confidence":0.9996846,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09279333800077438},{"word":"okay","start":901.03,"end":901.27,"confidence":0.9997167,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.08466541767120361},{"word":"if","start":901.27,"end":901.43005,"confidence":0.99750084,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08769048750400543},{"word":"i","start":901.43005,"end":901.59,"confidence":0.998226,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05625086650252342},{"word":"request","start":901.59,"end":901.99005,"confidence":0.9991714,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.06928641349077225},{"word":"a","start":901.99005,"end":902.07,"confidence":0.93512446,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04497483000159264},{"word":"picture","start":902.07,"end":902.39,"confidence":0.9998306,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.058061983436346054},{"word":"of","start":902.39,"end":902.55005,"confidence":0.9952893,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.029692724347114563},{"word":"your","start":902.55005,"end":902.71,"confidence":0.5504916,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.030392229557037354},{"word":"setup","start":902.71,"end":903.11005,"confidence":0.93903005,"punctuated_word":"setup","sentiment":"neutral","sentiment_score":0.07244634628295898},{"word":"there","start":903.11005,"end":903.61005,"confidence":0.9102635,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.04724619537591934},{"word":"for","start":904.63,"end":904.87006,"confidence":0.8431515,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.007541539147496224},{"word":"us","start":904.87006,"end":904.95,"confidence":0.9890983,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.0026168935000896454},{"word":"to","start":904.95,"end":905.19,"confidence":0.99927455,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0015353206545114515},{"word":"check","start":905.19,"end":905.59,"confidence":0.9863143,"punctuated_word":"check?","sentiment":"neutral","sentiment_score":0.009787283837795258},{"word":"mhmm","start":905.59,"end":906.09,"confidence":0.8801128,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0140003003180027},{"word":"yep","start":906.755,"end":907.255,"confidence":0.755361,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.050646230578422546},{"word":"so","start":907.395,"end":907.715,"confidence":0.9741683,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03505801782011986},{"word":"i'm","start":907.715,"end":907.955,"confidence":0.9995044,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05778167396783829},{"word":"going","start":907.955,"end":908.355,"confidence":0.9998103,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.08094040304422379},{"word":"to","start":908.355,"end":908.835,"confidence":0.99963677,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08606582880020142},{"word":"email","start":908.835,"end":909.315,"confidence":0.9983839,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.06521870195865631},{"word":"you","start":909.315,"end":909.635,"confidence":0.999913,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06416281312704086},{"word":"then","start":909.635,"end":910.135,"confidence":0.96437186,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.08916789293289185},{"word":"asking","start":910.915,"end":911.415,"confidence":0.84125435,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":0.07701054960489273},{"word":"for","start":911.475,"end":911.635,"confidence":0.9994486,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07737110555171967},{"word":"pictures","start":911.635,"end":912.135,"confidence":0.977353,"punctuated_word":"pictures","sentiment":"neutral","sentiment_score":0.05823691189289093},{"word":"for","start":913.475,"end":913.635,"confidence":0.92253023,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07660537213087082},{"word":"me","start":913.635,"end":913.795,"confidence":0.99847823,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06825918704271317},{"word":"to","start":913.795,"end":914.115,"confidence":0.9990953,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.075722835958004},{"word":"forward","start":914.115,"end":914.435,"confidence":0.99778396,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.06737983226776123},{"word":"it","start":914.435,"end":914.595,"confidence":0.8754509,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09879504144191742},{"word":"to","start":914.595,"end":914.755,"confidence":0.99559265,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07904055714607239},{"word":"the","start":914.755,"end":914.915,"confidence":0.99807006,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0929482728242874},{"word":"provisioning","start":914.915,"end":915.415,"confidence":0.9956584,"punctuated_word":"provisioning","sentiment":"neutral","sentiment_score":0.06916266679763794},{"word":"team","start":915.635,"end":915.955,"confidence":0.99952376,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.05997862294316292},{"word":"to","start":915.955,"end":916.195,"confidence":0.98904395,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05435255169868469},{"word":"investigate","start":916.195,"end":916.695,"confidence":0.9987846,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.04101363569498062},{"word":"the","start":916.915,"end":916.995,"confidence":0.7646353,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027399953454732895},{"word":"picture","start":916.995,"end":917.495,"confidence":0.974378,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.033436089754104614},{"word":"mhmm","start":920.195,"end":920.695,"confidence":0.9461418,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.025361625477671623},{"word":"okay","start":922.54,"end":923.04,"confidence":0.8875588,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.050239019095897675},{"word":"i'll","start":923.98,"end":924.3,"confidence":0.9645866,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.06347962468862534},{"word":"email","start":924.3,"end":924.62,"confidence":0.99953353,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.07662975788116455},{"word":"you","start":924.62,"end":924.86,"confidence":0.9995578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06964188069105148},{"word":"then","start":924.86,"end":925.36,"confidence":0.6805759,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.07354193925857544},{"word":"then","start":925.66,"end":926.06,"confidence":0.83000934,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.058127403259277344},{"word":"we'll","start":926.06,"end":926.38,"confidence":0.99625635,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.07534314692020416},{"word":"get","start":926.38,"end":926.62,"confidence":0.99929225,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06706290692090988},{"word":"back","start":926.62,"end":926.78,"confidence":0.9992906,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.07075731456279755},{"word":"to","start":926.78,"end":926.94,"confidence":0.99782,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0743684396147728},{"word":"you","start":926.94,"end":927.1,"confidence":0.999548,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06284892559051514},{"word":"then","start":927.1,"end":927.6,"confidence":0.99630946,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.07708814740180969},{"word":"okay","start":930.06,"end":930.56,"confidence":0.9977895,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07154113054275513},{"word":"you","start":957.13,"end":957.29,"confidence":0.49587107,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.036042653024196625},{"word":"mean","start":957.29,"end":957.77,"confidence":0.998565,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.020027268677949905},{"word":"regarding","start":957.77,"end":958.25,"confidence":0.8490646,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.012743145227432253},{"word":"your","start":958.25,"end":958.49,"confidence":0.99910766,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.021590154618024823},{"word":"billing","start":958.49,"end":958.99,"confidence":0.99832124,"punctuated_word":"billing?","sentiment":"neutral","sentiment_score":-0.017650382593274117},{"word":"i","start":961.85,"end":962.01,"confidence":0.9543382,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.002209581434726715},{"word":"can","start":962.01,"end":962.25,"confidence":0.9998092,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0014570727944374084},{"word":"forward","start":962.25,"end":962.75,"confidence":0.99830735,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":-0.004008226096630096},{"word":"you","start":962.81,"end":962.97003,"confidence":0.9544496,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00003259629011154175},{"word":"now","start":962.97003,"end":963.21,"confidence":0.9959084,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.03173297643661499},{"word":"to","start":963.21,"end":963.37,"confidence":0.9980958,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00302954763174057},{"word":"our","start":963.37,"end":963.53,"confidence":0.38930964,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.013504289090633392},{"word":"accounts","start":963.53,"end":964.01,"confidence":0.9745967,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.016381293535232544},{"word":"department","start":964.01,"end":964.51,"confidence":0.9968195,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.02048293314874172},{"word":"do","start":964.65,"end":964.73,"confidence":0.6220259,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.024839628487825394},{"word":"you","start":964.73,"end":964.89,"confidence":0.9936259,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01934807002544403},{"word":"want","start":964.89,"end":965.13,"confidence":0.99937314,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.01723124086856842},{"word":"me","start":965.13,"end":965.21,"confidence":0.9995858,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.007773499935865402},{"word":"to","start":965.21,"end":965.71,"confidence":0.9971917,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.011583689600229263},{"word":"forward","start":966.615,"end":966.935,"confidence":0.9757967,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.002139948308467865},{"word":"the","start":966.935,"end":967.175,"confidence":0.96175754,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.022944919764995575},{"word":"call","start":967.175,"end":967.575,"confidence":0.99986696,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.004448391497135162},{"word":"for","start":967.575,"end":967.815,"confidence":0.98196226,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00537167489528656},{"word":"you","start":967.815,"end":967.975,"confidence":0.9999274,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005344182252883911},{"word":"to","start":967.975,"end":968.135,"confidence":0.99910754,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.003578580915927887},{"word":"speak","start":968.135,"end":968.295,"confidence":0.9999621,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.005223892629146576},{"word":"with","start":968.295,"end":968.455,"confidence":0.99902856,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.025318574160337448},{"word":"them","start":968.455,"end":968.695,"confidence":0.9962547,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.008066251873970032},{"word":"directly","start":968.695,"end":969.195,"confidence":0.9989504,"punctuated_word":"directly?","sentiment":"neutral","sentiment_score":-0.022668007761240005},{"word":"yeah","start":975.655,"end":975.895,"confidence":0.9499426,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2505835294723511},{"word":"sure","start":975.895,"end":976.395,"confidence":0.9994614,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.2785199284553528},{"word":"our","start":977.415,"end":977.655,"confidence":0.9419371,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":0.26560214161872864},{"word":"accounts","start":977.655,"end":978.055,"confidence":0.99058086,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.24544095993041992},{"word":"department","start":978.055,"end":978.535,"confidence":0.9994956,"punctuated_word":"department","sentiment":"neutral","sentiment_score":0.18125881254673004},{"word":"then","start":978.535,"end":978.695,"confidence":0.95734376,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.22578200697898865},{"word":"will","start":978.695,"end":978.855,"confidence":0.99516994,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.22118964791297913},{"word":"email","start":978.855,"end":979.175,"confidence":0.99974567,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.2766716182231903},{"word":"you","start":979.175,"end":979.415,"confidence":0.87125444,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.1831246912479401},{"word":"forward","start":979.415,"end":979.735,"confidence":0.9995167,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.18530750274658203},{"word":"your","start":979.735,"end":979.975,"confidence":0.99809474,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2234642505645752},{"word":"information","start":979.975,"end":980.475,"confidence":0.9996737,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.18961307406425476},{"word":"then","start":980.615,"end":981.115,"confidence":0.986886,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.16262617707252502},{"word":"mhmm","start":983.7,"end":984.2,"confidence":0.99852705,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.1805408746004105},{"word":"okay","start":984.74,"end":985.22003,"confidence":0.99631274,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.24688008427619937},{"word":"thank","start":985.22003,"end":985.46,"confidence":0.9692087,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6839755773544312},{"word":"you","start":985.46,"end":985.7,"confidence":0.9997041,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6572102308273315},{"word":"bye","start":985.7,"end":985.94,"confidence":0.9998203,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.30456241965293884},{"word":"for","start":985.94,"end":986.10004,"confidence":0.9987413,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4084806740283966},{"word":"now","start":986.10004,"end":986.60004,"confidence":0.9997022,"punctuated_word":"now.","sentiment":"positive","sentiment_score":0.5004457235336304}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Mhmm. Okay. I see. May I know when is the last time you did spoke to the mail representative, you're saying?\n\nIs it mhmm. Friday night? Mhmm. Okay. So since you deleted the credentials, resetted the router, it might deleted the credentials.\n\nSo we need to establish it again, log in to the router's interface, and enter the PPPoE credentials for it to access the Internet again. Mhmm. So open the browser on your laptop or computer, then type the IP address. Yeah. Yeah.\n\nIt should be connected with the router's Wi Fi for you to access the router's interface even though it has no Internet connection yet. Mhmm. Yeah. It is printed at the back of your router, then use the default username and password on the back of your router also to log in. Sure.\n\nYeah. Do you want me also to send you an email instruction on how to enter the credentials again? Okay. Sure. Yeah.\n\nThat is the connection type. And mhmm. Can you also see a username and password at the back of your router? There should be a admin. Mhmm.\n\nOr is that the triple POE username and password? Okay. Do you have the copy of it, or want me to send it to you? Because that's a different username and password. Mhmm.\n\nOkay. Let me just text you through via SMS message instead. Okay. Hang on. Okay.\n\nSure. Can you skip that one? Yes. Okay. Yeah.\n\nJust click next. Can you also skip that one or you need to enter? Sir, what does it says? Is that the admin username and password? Okay.\n\nI think you should change the password of the router's interface. Actually, it's up to you. Just please do remember it. Yeah. For actually, the that is the password, though, when logging in to the router's interface, which is the one written at the back of your router, the Admin.\n\nOkay. Mhmm. Mhmm. Are you able to skip that also? Yeah.\n\nThat is the name of your router, the one you're using. Mhmm. Yeah. Yeah. So that means it's now establishing a connection.\n\nActually, we just need to wait a few minutes for it, then you should now can be used to Internet. And upon checking on our end, the network is now up and running. So I think you're connected now. Can we try to use the Internet? Let me see.\n\nSo I yeah. I think this is the issue still regarding the IP location. Mhmm. Have mhmm. Have you tried to run a speed test?\n\nOkay. May I know what is the error message you're saying? Okay. Mhmm. Mhmm.\n\nYeah. But may I know the color of the indicator lights? Is it green, orange? Yeah. Mhmm.\n\nOkay. I see. Is it okay if you send me a picture of the router and the NTT box? I'll email you again shortly for me to yeah. For me to forward the pictures to the network team because I think this is a network related issue since you just entered the correct PPPoE credentials.\n\nYeah. Mhmm. Mhmm. Okay. I see.\n\nBut okay. Actually, upon checking your account, this might not be a router problem because you said, you was able to establish the connection, enter the PPPoE. Because if the router is the problem, it won't it won't successfully accept the credentials. And since, mhmm, you've been using their router since the day you signed up. Mhmm.\n\nOkay. So what we're going to do now is coordinate this to the provisioning team. Is it okay if I request a picture of your setup there for us to check? Mhmm. Yep.\n\nSo I'm going to email you then asking for pictures for me to forward it to the provisioning team to investigate the picture. Mhmm. Okay. I'll email you then. Then we'll get back to you then.\n\nOkay. You mean regarding your billing? I can forward you now to our accounts department. Do you want me to forward the call for you to speak with them directly? Yeah.\n\nSure. Our accounts department then will email you, forward your information then. Mhmm. Okay. Thank you.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.18161419034004211},{"text":"Good morning.","start":2.32,"end":2.96,"sentiment":"positive","sentiment_score":0.4602731764316559},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.68,"sentiment":"positive","sentiment_score":0.4123351829392569},{"text":"How can I assist you today?","start":5.68,"end":6.98,"sentiment":"positive","sentiment_score":0.44044795135656994},{"text":"Mhmm.","start":14.32,"end":14.82,"sentiment":"neutral","sentiment_score":-0.014405629597604276}],"sentiment":"positive","sentiment_score":0.3892228766070569,"num_words":17,"start":1.92,"end":14.82},{"sentences":[{"text":"Mhmm.","start":45.535,"end":46.035,"sentiment":"neutral","sentiment_score":-0.05278880149126053},{"text":"Mhmm.","start":65.85,"end":66.35,"sentiment":"neutral","sentiment_score":-0.02008887194097042},{"text":"Okay.","start":66.65,"end":66.97,"sentiment":"neutral","sentiment_score":-0.012849727645516396},{"text":"I see.","start":66.97,"end":67.630005,"sentiment":"neutral","sentiment_score":-0.01292515452951193},{"text":"May I know when is the last time you did spoke to the mail representative, you're saying?","start":67.93,"end":72.765,"sentiment":"neutral","sentiment_score":-0.016822041395832512}],"sentiment":"neutral","sentiment_score":-0.018070564266632904,"num_words":22,"start":45.535,"end":72.765},{"sentences":[{"text":"Is it mhmm.","start":73.225,"end":75.325,"sentiment":"neutral","sentiment_score":-0.005572678210834662},{"text":"Friday night?","start":76.424995,"end":77.405,"sentiment":"neutral","sentiment_score":-0.012620280496776104},{"text":"Mhmm.","start":79.704994,"end":79.865,"sentiment":"neutral","sentiment_score":-0.0009439983405172824},{"text":"Okay.","start":79.865,"end":80.365,"sentiment":"neutral","sentiment_score":-0.0028618723154067993},{"text":"So since you deleted the credentials, resetted the router, it might deleted the credentials.","start":80.66499,"end":86.51,"sentiment":"neutral","sentiment_score":-0.08807138300367764}],"sentiment":"neutral","sentiment_score":-0.06089351563492701,"num_words":21,"start":73.225,"end":86.51},{"sentences":[{"text":"So we need to establish it again, log in to the router's interface, and enter the PPPoE credentials for it to access the Internet again.","start":87.05,"end":96.75,"sentiment":"neutral","sentiment_score":-0.04093308102339506},{"text":"Mhmm.","start":97.305,"end":97.805,"sentiment":"neutral","sentiment_score":-0.0457347184419632},{"text":"So open the browser on your laptop or computer, then type the IP address.","start":106.745,"end":114.23,"sentiment":"neutral","sentiment_score":-0.0023484458880765097},{"text":"Yeah.","start":115.09,"end":115.59,"sentiment":"neutral","sentiment_score":0.0029146280139684677},{"text":"Yeah.","start":118.13,"end":118.53,"sentiment":"neutral","sentiment_score":0.07189576327800751}],"sentiment":"neutral","sentiment_score":-0.024455466551617497,"num_words":42,"start":87.05,"end":118.53},{"sentences":[{"text":"It should be connected with the router's Wi Fi for you to access the router's interface even though it has no Internet connection yet.","start":118.53,"end":126.229996,"sentiment":"neutral","sentiment_score":-0.017826567714413006},{"text":"Mhmm.","start":127.57,"end":128.07,"sentiment":"neutral","sentiment_score":-0.0030825980938971043},{"text":"Yeah.","start":131.755,"end":132.255,"sentiment":"neutral","sentiment_score":0.018597204238176342},{"text":"It is printed at the back of your router, then use the default username and password on the back of your router also to log in.","start":132.955,"end":141.695,"sentiment":"neutral","sentiment_score":0.040150833602708116},{"text":"Sure.","start":146.29,"end":146.79,"sentiment":"positive","sentiment_score":0.3867247700691223}],"sentiment":"neutral","sentiment_score":0.019213649523356614,"num_words":53,"start":118.53,"end":146.79},{"sentences":[{"text":"Yeah.","start":160.855,"end":161.355,"sentiment":"neutral","sentiment_score":0.20444011688232425},{"text":"Do you want me also to send you an email instruction on how to enter the credentials again?","start":161.41501,"end":167.27501,"sentiment":"neutral","sentiment_score":0.06572494366102749},{"text":"Okay.","start":173.51,"end":174.01,"sentiment":"neutral","sentiment_score":0.035891059786081314},{"text":"Sure.","start":174.15,"end":174.65,"sentiment":"neutral","sentiment_score":0.048809170722961426},{"text":"Yeah.","start":179.59,"end":180.06999,"sentiment":"neutral","sentiment_score":0.015562801621854304}],"sentiment":"neutral","sentiment_score":0.06762509704144164,"num_words":22,"start":160.855,"end":180.06999},{"sentences":[{"text":"That is the connection type.","start":180.06999,"end":181.69,"sentiment":"neutral","sentiment_score":0.009767008759081364},{"text":"And mhmm.","start":182.06999,"end":183.84999,"sentiment":"neutral","sentiment_score":0.0023078013182384893},{"text":"Can you also see a username and password at the back of your router?","start":187.975,"end":191.435,"sentiment":"neutral","sentiment_score":0.008403627268437828},{"text":"There should be a admin.","start":191.655,"end":193.275,"sentiment":"neutral","sentiment_score":-0.010197969153523445},{"text":"Mhmm.","start":193.335,"end":193.835,"sentiment":"neutral","sentiment_score":-0.0012364271096885204}],"sentiment":"neutral","sentiment_score":0.0044027835301002835,"num_words":27,"start":180.06999,"end":193.835},{"sentences":[{"text":"Or is that the triple POE username and password?","start":202.13,"end":205.98999,"sentiment":"neutral","sentiment_score":-0.006034323531720374},{"text":"Okay.","start":211.33,"end":211.56999,"sentiment":"neutral","sentiment_score":0.007728075608611107},{"text":"Do you have the copy of it, or want me to send it to you?","start":211.56999,"end":217.59,"sentiment":"neutral","sentiment_score":-0.015298046792546907},{"text":"Because that's a different username and password.","start":218.955,"end":221.535,"sentiment":"neutral","sentiment_score":-0.11749927699565887},{"text":"Mhmm.","start":225.475,"end":225.975,"sentiment":"neutral","sentiment_score":0.047484032809734344}],"sentiment":"neutral","sentiment_score":-0.03185037709772587,"num_words":33,"start":202.13,"end":225.975},{"sentences":[{"text":"Okay.","start":229.91501,"end":230.41501,"sentiment":"neutral","sentiment_score":0.03428854048252106},{"text":"Let me just text you through via SMS message instead.","start":230.55501,"end":234.78,"sentiment":"neutral","sentiment_score":0.04922386109828949},{"text":"Okay.","start":236.36,"end":236.68,"sentiment":"neutral","sentiment_score":0.04127220809459686},{"text":"Hang on.","start":236.68,"end":237.58,"sentiment":"neutral","sentiment_score":0.029219722375273705},{"text":"Okay.","start":340.955,"end":341.355,"sentiment":"neutral","sentiment_score":0.03092916868627071}],"sentiment":"neutral","sentiment_score":0.04381119819978873,"num_words":15,"start":229.91501,"end":341.355},{"sentences":[{"text":"Sure.","start":341.355,"end":341.855,"sentiment":"neutral","sentiment_score":0.03500692546367645},{"text":"Can you skip that one?","start":380.32,"end":382.18,"sentiment":"neutral","sentiment_score":-0.08166707679629326},{"text":"Yes.","start":384.24,"end":384.48,"sentiment":"neutral","sentiment_score":0.024122226983308792},{"text":"Okay.","start":384.48,"end":384.88,"sentiment":"neutral","sentiment_score":0.018290679901838303},{"text":"Yeah.","start":384.88,"end":385.28,"sentiment":"neutral","sentiment_score":0.02130620926618576}],"sentiment":"neutral","sentiment_score":-0.034401038040717445,"num_words":9,"start":341.355,"end":385.28},{"sentences":[{"text":"Just click next.","start":385.28,"end":387.365,"sentiment":"neutral","sentiment_score":0.018933581188321114},{"text":"Can you also skip that one or you need to enter?","start":417.125,"end":420.26498,"sentiment":"neutral","sentiment_score":-0.04705290293151682},{"text":"Sir, what does it says?","start":425.91,"end":427.21,"sentiment":"neutral","sentiment_score":-0.08041332140564919},{"text":"Is that the admin username and password?","start":431.91,"end":434.57,"sentiment":"neutral","sentiment_score":0.02377022723002093},{"text":"Okay.","start":441.245,"end":441.565,"sentiment":"neutral","sentiment_score":0.11404597759246826}],"sentiment":"neutral","sentiment_score":-0.021570749166938994,"num_words":27,"start":385.28,"end":441.565},{"sentences":[{"text":"I think you should change the password of the router's interface.","start":441.565,"end":446.385,"sentiment":"neutral","sentiment_score":0.11667154661633751},{"text":"Actually, it's up to you.","start":455.26,"end":458.0,"sentiment":"neutral","sentiment_score":0.1117480993270874},{"text":"Just please do remember it.","start":458.46002,"end":460.24002,"sentiment":"neutral","sentiment_score":0.010650164633989333},{"text":"Yeah.","start":460.7,"end":460.94,"sentiment":"neutral","sentiment_score":0.058534905314445496},{"text":"For actually, the that is the password, though, when logging in to the router's interface, which is the one written at the back of your router, the Admin.","start":460.94,"end":479.36002,"sentiment":"neutral","sentiment_score":-0.015640729971762215}],"sentiment":"neutral","sentiment_score":0.030319455973803998,"num_words":50,"start":441.565,"end":479.36002},{"sentences":[{"text":"Okay.","start":485.34,"end":485.84,"sentiment":"neutral","sentiment_score":0.02037054114043713},{"text":"Mhmm.","start":542.49,"end":542.99,"sentiment":"neutral","sentiment_score":0.008635221049189568},{"text":"Mhmm.","start":545.265,"end":545.765,"sentiment":"neutral","sentiment_score":0.010169072076678276},{"text":"Are you able to skip that also?","start":548.705,"end":550.645,"sentiment":"neutral","sentiment_score":0.004947093448468617},{"text":"Yeah.","start":554.145,"end":554.625,"sentiment":"neutral","sentiment_score":0.03514993190765381}],"sentiment":"neutral","sentiment_score":0.009904947301203554,"num_words":11,"start":485.34,"end":554.625},{"sentences":[{"text":"That is the name of your router, the one you're using.","start":554.625,"end":561.89,"sentiment":"neutral","sentiment_score":0.0396618897264654},{"text":"Mhmm.","start":561.89,"end":562.39,"sentiment":"neutral","sentiment_score":0.04084610939025879},{"text":"Yeah.","start":586.29,"end":586.79,"sentiment":"neutral","sentiment_score":0.07143548130989075},{"text":"Yeah.","start":587.57,"end":587.97003,"sentiment":"neutral","sentiment_score":0.1162685602903366},{"text":"So that means it's now establishing a connection.","start":587.97003,"end":591.91,"sentiment":"neutral","sentiment_score":0.14906321000307798}],"sentiment":"neutral","sentiment_score":0.08442439172755588,"num_words":22,"start":554.625,"end":591.91},{"sentences":[{"text":"Actually, we just need to wait a few minutes for it, then you should now can be used to Internet.","start":599.885,"end":607.425,"sentiment":"neutral","sentiment_score":0.2563923288136721},{"text":"And upon checking on our end, the network is now up and running.","start":608.62,"end":612.72003,"sentiment":"positive","sentiment_score":0.5828959666765653},{"text":"So I think you're connected now.","start":613.5,"end":617.12,"sentiment":"positive","sentiment_score":0.5340208113193512},{"text":"Can we try to use the Internet?","start":617.26,"end":619.04004,"sentiment":"neutral","sentiment_score":0.1477811953851155},{"text":"Let me see.","start":629.085,"end":629.565,"sentiment":"neutral","sentiment_score":-0.08370135227839152}],"sentiment":"positive","sentiment_score":0.34067312901725577,"num_words":49,"start":599.885,"end":629.565},{"sentences":[{"text":"So I yeah.","start":629.565,"end":630.925,"sentiment":"neutral","sentiment_score":-0.10068913300832112},{"text":"I think this is the issue still regarding the IP location.","start":630.925,"end":634.705,"sentiment":"neutral","sentiment_score":-0.2843543724580245},{"text":"Mhmm.","start":639.07,"end":639.57,"sentiment":"neutral","sentiment_score":-0.01615758053958416},{"text":"Have mhmm.","start":640.11,"end":642.21,"sentiment":"neutral","sentiment_score":-0.005996525986120105},{"text":"Have you tried to run a speed test?","start":642.27,"end":644.61,"sentiment":"neutral","sentiment_score":-0.02641984890215099}],"sentiment":"neutral","sentiment_score":-0.1467789967916906,"num_words":25,"start":629.565,"end":644.61},{"sentences":[{"text":"Okay.","start":655.275,"end":655.775,"sentiment":"neutral","sentiment_score":-0.05057581514120102},{"text":"May I know what is the error message you're saying?","start":664.52997,"end":668.31,"sentiment":"neutral","sentiment_score":-0.1489849716424942},{"text":"Okay.","start":677.89,"end":678.39,"sentiment":"neutral","sentiment_score":-0.07445067912340164},{"text":"Mhmm.","start":682.965,"end":683.465,"sentiment":"neutral","sentiment_score":-0.10167153924703598},{"text":"Mhmm.","start":685.36505,"end":685.525,"sentiment":"neutral","sentiment_score":-0.007695085369050503}],"sentiment":"neutral","sentiment_score":-0.1231602025218308,"num_words":14,"start":655.275,"end":685.525},{"sentences":[{"text":"Yeah.","start":685.525,"end":685.84503,"sentiment":"neutral","sentiment_score":0.007903275080025196},{"text":"But may I know the color of the indicator lights?","start":685.84503,"end":688.72504,"sentiment":"neutral","sentiment_score":0.0068071896210312845},{"text":"Is it green, orange?","start":688.72504,"end":690.585,"sentiment":"neutral","sentiment_score":0.006573757156729698},{"text":"Yeah.","start":694.78,"end":695.28,"sentiment":"neutral","sentiment_score":0.026209820061922073},{"text":"Mhmm.","start":702.86005,"end":703.36005,"sentiment":"neutral","sentiment_score":0.018450867384672165}],"sentiment":"neutral","sentiment_score":0.00864299337434418,"num_words":17,"start":685.525,"end":703.36005},{"sentences":[{"text":"Okay.","start":719.59,"end":719.91,"sentiment":"neutral","sentiment_score":0.04791907966136933},{"text":"I see.","start":719.91,"end":720.49,"sentiment":"neutral","sentiment_score":0.0456082709133625},{"text":"Is it okay if you send me a picture of the router and the NTT box?","start":721.11,"end":725.83,"sentiment":"neutral","sentiment_score":0.05928312265314162},{"text":"I'll email you again shortly for me to yeah.","start":725.83,"end":732.135,"sentiment":"neutral","sentiment_score":0.03278619682209359},{"text":"For me to forward the pictures to the network team because I think this is a network related issue since you just entered the correct PPPoE credentials.","start":732.135,"end":743.59503,"sentiment":"neutral","sentiment_score":-0.12565973808092099}],"sentiment":"neutral","sentiment_score":-0.03654675586995754,"num_words":55,"start":719.59,"end":743.59503},{"sentences":[{"text":"Yeah.","start":746.91,"end":747.41,"sentiment":"neutral","sentiment_score":-0.02338494174182415},{"text":"Mhmm.","start":840.12,"end":840.62,"sentiment":"neutral","sentiment_score":-0.09902018308639526},{"text":"Mhmm.","start":845.63995,"end":846.13995,"sentiment":"neutral","sentiment_score":0.01832735352218151},{"text":"Okay.","start":847.39996,"end":847.72,"sentiment":"neutral","sentiment_score":0.04698509722948074},{"text":"I see.","start":847.72,"end":848.385,"sentiment":"neutral","sentiment_score":0.04799413122236729}],"sentiment":"neutral","sentiment_score":0.006482598061362903,"num_words":6,"start":746.91,"end":848.385},{"sentences":[{"text":"But okay.","start":848.625,"end":850.565,"sentiment":"neutral","sentiment_score":0.04704471491277218},{"text":"Actually, upon checking your account, this might not be a router problem because you said, you was able to establish the connection, enter the PPPoE.","start":851.745,"end":862.39,"sentiment":"neutral","sentiment_score":-0.03660100691020489},{"text":"Because if the router is the problem, it won't it won't successfully accept the credentials.","start":862.85,"end":871.19,"sentiment":"neutral","sentiment_score":-0.160439266761144},{"text":"And since, mhmm, you've been using their router since the day you signed up.","start":874.93,"end":880.90497,"sentiment":"neutral","sentiment_score":-0.045079023843365054},{"text":"Mhmm.","start":883.285,"end":883.785,"sentiment":"neutral","sentiment_score":0.019735705107450485}],"sentiment":"neutral","sentiment_score":-0.06734904163239296,"num_words":57,"start":848.625,"end":883.785},{"sentences":[{"text":"Okay.","start":893.03,"end":893.51,"sentiment":"neutral","sentiment_score":0.04160574823617935},{"text":"So what we're going to do now is coordinate this to the provisioning team.","start":893.51,"end":898.97003,"sentiment":"neutral","sentiment_score":0.0799834526010922},{"text":"Is it okay if I request a picture of your setup there for us to check?","start":900.71,"end":905.59,"sentiment":"neutral","sentiment_score":0.046977661084383726},{"text":"Mhmm.","start":905.59,"end":906.09,"sentiment":"neutral","sentiment_score":0.0140003003180027},{"text":"Yep.","start":906.755,"end":907.255,"sentiment":"neutral","sentiment_score":0.050646230578422546}],"sentiment":"neutral","sentiment_score":0.05992918766357682,"num_words":33,"start":893.03,"end":907.255},{"sentences":[{"text":"So I'm going to email you then asking for pictures for me to forward it to the provisioning team to investigate the picture.","start":907.395,"end":917.495,"sentiment":"neutral","sentiment_score":0.06674384860240895},{"text":"Mhmm.","start":920.195,"end":920.695,"sentiment":"neutral","sentiment_score":0.025361625477671623},{"text":"Okay.","start":922.54,"end":923.04,"sentiment":"neutral","sentiment_score":0.050239019095897675},{"text":"I'll email you then.","start":923.98,"end":925.36,"sentiment":"neutral","sentiment_score":0.0708233006298542},{"text":"Then we'll get back to you then.","start":925.66,"end":927.6,"sentiment":"neutral","sentiment_score":0.06937089775289808}],"sentiment":"neutral","sentiment_score":0.06609996247829662,"num_words":36,"start":907.395,"end":927.6},{"sentences":[{"text":"Okay.","start":930.06,"end":930.56,"sentiment":"neutral","sentiment_score":0.07154113054275513},{"text":"You mean regarding your billing?","start":957.13,"end":958.99,"sentiment":"neutral","sentiment_score":-0.021610720828175545},{"text":"I can forward you now to our accounts department.","start":961.85,"end":964.51,"sentiment":"neutral","sentiment_score":0.009100879852970442},{"text":"Do you want me to forward the call for you to speak with them directly?","start":964.65,"end":969.195,"sentiment":"neutral","sentiment_score":0.0037286239365736645},{"text":"Yeah.","start":975.655,"end":975.895,"sentiment":"neutral","sentiment_score":0.2505835294723511}],"sentiment":"neutral","sentiment_score":0.011351881729018303,"num_words":31,"start":930.06,"end":975.895},{"sentences":[{"text":"Sure.","start":975.895,"end":976.395,"sentiment":"neutral","sentiment_score":0.2785199284553528},{"text":"Our accounts department then will email you, forward your information then.","start":977.415,"end":981.115,"sentiment":"neutral","sentiment_score":0.21455280753699216},{"text":"Mhmm.","start":983.7,"end":984.2,"sentiment":"neutral","sentiment_score":0.1805408746004105},{"text":"Okay.","start":984.74,"end":985.22003,"sentiment":"neutral","sentiment_score":0.24688008427619937},{"text":"Thank you.","start":985.22003,"end":985.7,"sentiment":"positive","sentiment_score":0.6705929040908813}],"sentiment":"neutral","sentiment_score":0.27545047365128994,"num_words":16,"start":975.895,"end":985.7},{"sentences":[{"text":"Bye for now.","start":985.7,"end":986.60004,"sentiment":"positive","sentiment_score":0.4044962724049886}],"sentiment":"positive","sentiment_score":0.4044962724049886,"num_words":3,"start":985.7,"end":986.60004}]}}]},{"alternatives":[{"transcript":"Hello. This is Hayden. I'm just returning the call from before. I've been with regards to the Wi Fi. I told the trainer's email sent from, I believe it was Maureen. Yeah. Maureen. Okay. But previously, I was contacting someone else at Airtel about tech support and this is over, like, sub messages, like, someone, like, the text messages thing. And he told me to reset my router, and then he said he was in the process of running some tests. Please allow some time for him to get back to me, And then he never got back to me, and this is on Friday. So my router's reset, hence, I'm not actually able to check if the Wi Fi works again. And I don't really know how to set it back to, like, that default Airtel settings. Like, right now, it's coming up as r 3,000 as opposed to, like, Airtel five g whatever number. Yeah. That was on Friday Friday. Friday night? Yeah. Friday night. So how do I sorry. That's the problem because I forgot how to do it. How do how do I do that? Like, log in to the Wi Fi router? Do I need to connect to the network first? Like okay. Cool. Got it. Okay. And then I'd type in the IP address. I don't know. It's on the back of the router. Right? Thanks for calling in your help, by the way. Thank you. I'm just entering it right now, and I think it's I'm just logged in already. Yeah. I'm logged in already. And then I'm gonna just click triple so p p p o e. Right? And then for admin, what should I do? Username and password. Yeah. It says save once again. Okay. And then yeah. Triple POE, username, password. I don't know what it's referring to. Okay. Yeah. Would be helpful if you sent it to me, or if you just read it out loud, I'm sure I could type it in as well. Oh, thank you. Username is 000970@ed.netau. Okay. Alright. And then now I see LAN IP address, LAN subnet mask, DHCP client range. Do I need to change any of that? Yep. Just press nay. Yep. And then it says admin account finished. New password, confirm password. Should I what should I put for that? Would it just be Admin again? No. I need it says required. It says required? Like, that's in my account. Okay. Yeah. It says the admin account, new password, confirms password. Yep. And is there a recommended password I use? Is it do I just make it up? Or This password so what's this password? Is this password the one that you like, actually log in to the Wi Fi? Okay. So where do you do I do I just try the Admin again? Like, someone forget. I'm gonna say the Admin. So it's on the same at the back of the router. Oh, password shall contain at least eight characters and should be a combination of numbers, uppercase letters. Okay. So it don't look great. Okay. Okay. Now I'm on a wireless setup page, and it says SSID R3002.4G1048, and then the password is listed as the one that's on the back of my router. And that that's for 2.4 gigahertz and five gigahertz. Should I change the R 3,000 to Airtel? Just to just leave it as R3000? Mhmm. Okay. Okay. I pressed finish, and it's just loading. It's, like, spinning. And I just want to check my router, and it's changed from the red light to the green light. Okay. Should I waste or would it be relatively okay. Cool. It says no Internet secured still. And it's all, like, for example, if I type in YouTube, it doesn't work. So or anything. Okay. So I got an email back there. Well, I can't even Google anything. So going to the speed test Wi Fi website doesn't work. Like, if I I'll type it in right now. Speed test dot net forward slash yeah. It's just not gonna it's just in. It's not gonna upload. Well, it's no not an well, it's just a what's the it just says no Internet. But there's no error message. It just spins and then it like, you know, like, when you're on Google and then you don't have Wi Fi and it sends you to, like, that dinosaur. It sends me to that. On the Wi Fi router? The Wi Fi router color is green. And then if I'm looking at the the box thingy, it everything is green. So it's power is green, gold band's green, service is green, Ethernet one's green, and Ethernet. Oh, my system's green. Ethernet one is also green. Yeah. Is which number said So by networking, do you mean Super Networks? Okay. So I was on call with I don't know his name. He didn't tell me, but I'm on call with the other guy this time last week. Or, actually, not this time last week. Thursday last week. I don't know. I forgot. It's been so long now. Anyways, and he said, I think it's a network issue. I'm gonna send it to Super Network. Super Network then called me on Thursday. Okay. Yes. I was on I was on call with him on Wednesday last week. Super Network then called me on Thursday and said it's not our problem. It's Airtel's problem. It's definitely all fine on our end. And I have, like, a call with Super for, like, about half an hour. Then I called I messaged Airtel again on Friday, and then he said everything is fine on our end. And then he told me to reset my router again, and then it's still not working. Now so it's definitely not super problem because they've already confirmed that it's not their problem. And I understand that you're saying it's not your problem. However, I am under the impression so if there says no Internet secured, there's two possibilities of what? I just need to prove it to you. There's two possibilities of what the issue is. The first issue is, as you said, it's a network problem. So ordinarily, that'd be NBN or in this case, Super. But the second problem is it could be the router. So the router itself is faulty and is miss like, it's not actually connecting to the network. I know the network the what the router is saying it's connecting to the network, but it's obviously not connecting to the network. I don't have a second router, so I can't confirm or check this. But I know for a fact it's not superposition because I've already checked. And also if it was super issue, then my neighbor who uses the same thing would have the same issue, but they do not have their issue. Their Wi Fi works fine. Okay. But it's not super problem either. Correct. Yeah. What's that, Tennessee? Okay. Great. Can I also ask it's just taking, like, two weeks now? I don't have any Internet. I've had a hotspot this whole time. It's very frustrating. Is there anyone I can talk to, like, on the account team or something like that with so I got an email and said, like, they just added an extra month to my Wi Fi, but adding an extra month to my Wi Fi doesn't do anything if I can't use it. Who who is the best point of contact for future reference? Yep. No. Well, could I just, like, have an email? Is that possible? Okay. That sounds good then. Thank you. Bye bye.","confidence":0.98302346,"words":[{"word":"hello","start":7.3599997,"end":7.7599998,"confidence":0.9868638,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.04475796222686768},{"word":"this","start":7.7599998,"end":8.0,"confidence":0.9984869,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.05326244607567787},{"word":"is","start":8.0,"end":8.16,"confidence":0.99868554,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05657119303941727},{"word":"hayden","start":8.16,"end":8.48,"confidence":0.98095053,"punctuated_word":"Hayden.","sentiment":"neutral","sentiment_score":0.04289018362760544},{"word":"i'm","start":8.48,"end":8.639999,"confidence":0.99828446,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03703740239143371},{"word":"just","start":8.639999,"end":8.88,"confidence":0.99713045,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04554232954978943},{"word":"returning","start":8.88,"end":9.38,"confidence":0.99955755,"punctuated_word":"returning","sentiment":"neutral","sentiment_score":0.04599280655384064},{"word":"the","start":9.84,"end":10.08,"confidence":0.67902756,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02283979021012783},{"word":"call","start":10.08,"end":10.32,"confidence":0.99829954,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.026562035083770752},{"word":"from","start":10.32,"end":10.639999,"confidence":0.9973985,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.016632847487926483},{"word":"before","start":10.639999,"end":11.12,"confidence":0.90601027,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":0.04147966206073761},{"word":"i've","start":11.12,"end":11.36,"confidence":0.81120694,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.010195303708314896},{"word":"been","start":11.36,"end":11.5199995,"confidence":0.7635087,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.007753072306513786},{"word":"with","start":11.5199995,"end":11.84,"confidence":0.60496175,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.004329076036810875},{"word":"regards","start":11.84,"end":12.32,"confidence":0.96257895,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.000736502930521965},{"word":"to","start":12.32,"end":12.48,"confidence":0.9793649,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.002585284411907196},{"word":"the","start":12.48,"end":12.639999,"confidence":0.58604074,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00845295749604702},{"word":"wi","start":12.639999,"end":12.88,"confidence":0.7179808,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.0027315709739923477},{"word":"fi","start":12.88,"end":13.38,"confidence":0.9964577,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":-0.004664421081542969},{"word":"i","start":13.785,"end":13.945,"confidence":0.997195,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0263909175992012},{"word":"told","start":13.945,"end":14.265,"confidence":0.24823979,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.027572764083743095},{"word":"the","start":14.265,"end":14.425,"confidence":0.95125264,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.020466206595301628},{"word":"trainer's","start":14.425,"end":14.925,"confidence":0.5464723,"punctuated_word":"trainer's","sentiment":"neutral","sentiment_score":-0.012122659012675284},{"word":"email","start":14.985,"end":15.485,"confidence":0.98854864,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.01446094550192356},{"word":"sent","start":15.785,"end":16.105,"confidence":0.91238517,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.0199391171336174},{"word":"from","start":16.105,"end":16.585,"confidence":0.7246526,"punctuated_word":"from,","sentiment":"neutral","sentiment_score":-0.01494562067091465},{"word":"i","start":16.585,"end":16.665,"confidence":0.99901724,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012178026139736176},{"word":"believe","start":16.665,"end":16.985,"confidence":0.9994351,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.007698599249124527},{"word":"it","start":16.985,"end":17.065,"confidence":0.6068567,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.002276485785841942},{"word":"was","start":17.065,"end":17.385,"confidence":0.9469942,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.011855309829115868},{"word":"maureen","start":17.385,"end":17.885,"confidence":0.6453448,"punctuated_word":"Maureen.","sentiment":"neutral","sentiment_score":-0.006217692047357559},{"word":"yeah","start":19.305,"end":19.625,"confidence":0.8003744,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01195897813886404},{"word":"maureen","start":19.625,"end":20.125,"confidence":0.96828526,"punctuated_word":"Maureen.","sentiment":"neutral","sentiment_score":0.009831467643380163},{"word":"okay","start":20.585,"end":21.085,"confidence":0.9514617,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0010235067456960678},{"word":"but","start":22.505001,"end":22.665,"confidence":0.9412229,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.06297478824853897},{"word":"previously","start":22.665,"end":23.165,"confidence":0.81866586,"punctuated_word":"previously,","sentiment":"neutral","sentiment_score":-0.11385609209537506},{"word":"i","start":23.385,"end":23.545,"confidence":0.99983597,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12707188725471497},{"word":"was","start":23.545,"end":24.045,"confidence":0.98209643,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.11823619902133942},{"word":"contacting","start":24.825,"end":25.325,"confidence":0.8797323,"punctuated_word":"contacting","sentiment":"neutral","sentiment_score":-0.1286882609128952},{"word":"someone","start":25.465,"end":25.705,"confidence":0.99824715,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.15350385010242462},{"word":"else","start":25.705,"end":25.865,"confidence":0.9981812,"punctuated_word":"else","sentiment":"neutral","sentiment_score":-0.0966656655073166},{"word":"at","start":25.865,"end":26.105,"confidence":0.7884579,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.09079955518245696},{"word":"airtel","start":26.105,"end":26.585,"confidence":0.7549159,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.036678314208984375},{"word":"about","start":26.585,"end":27.085,"confidence":0.99774736,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.06254475563764572},{"word":"tech","start":27.625,"end":27.945,"confidence":0.9766665,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":-0.019388314336538315},{"word":"support","start":27.945,"end":28.445,"confidence":0.9998234,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.049156129360198975},{"word":"and","start":28.505001,"end":29.005001,"confidence":0.6539598,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09912168979644775},{"word":"this","start":29.779999,"end":29.939999,"confidence":0.91373,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1251506507396698},{"word":"is","start":29.939999,"end":30.179998,"confidence":0.9237129,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11562221497297288},{"word":"over","start":30.179998,"end":30.66,"confidence":0.7303826,"punctuated_word":"over,","sentiment":"neutral","sentiment_score":-0.11891473829746246},{"word":"like","start":30.66,"end":30.98,"confidence":0.8661815,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.116362065076828},{"word":"sub","start":30.98,"end":31.3,"confidence":0.4192227,"punctuated_word":"sub","sentiment":"neutral","sentiment_score":-0.08178216218948364},{"word":"messages","start":31.3,"end":31.8,"confidence":0.8227594,"punctuated_word":"messages,","sentiment":"neutral","sentiment_score":-0.09582671523094176},{"word":"like","start":32.1,"end":32.26,"confidence":0.8711953,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.11501199007034302},{"word":"someone","start":32.26,"end":32.579998,"confidence":0.41480356,"punctuated_word":"someone,","sentiment":"neutral","sentiment_score":-0.11340896785259248},{"word":"like","start":32.579998,"end":32.739998,"confidence":0.9916978,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1193028911948204},{"word":"the","start":32.739998,"end":32.899998,"confidence":0.94884247,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12275344878435136},{"word":"text","start":32.899998,"end":33.14,"confidence":0.9900002,"punctuated_word":"text","sentiment":"neutral","sentiment_score":-0.07584118098020554},{"word":"messages","start":33.14,"end":33.54,"confidence":0.78779775,"punctuated_word":"messages","sentiment":"neutral","sentiment_score":-0.07753672450780869},{"word":"thing","start":33.54,"end":34.04,"confidence":0.9372845,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.09994585812091827},{"word":"and","start":34.82,"end":35.059998,"confidence":0.78527695,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1377481073141098},{"word":"he","start":35.059998,"end":35.54,"confidence":0.9994863,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.14830562472343445},{"word":"told","start":35.54,"end":35.86,"confidence":0.9995733,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.1560080647468567},{"word":"me","start":35.86,"end":36.18,"confidence":0.9998274,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.17388106882572174},{"word":"to","start":36.18,"end":36.34,"confidence":0.9995055,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1571071594953537},{"word":"reset","start":36.34,"end":36.739998,"confidence":0.9845238,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.14132404327392578},{"word":"my","start":36.739998,"end":36.899998,"confidence":0.99940574,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2285819947719574},{"word":"router","start":36.899998,"end":37.219997,"confidence":0.8986821,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.14892925322055817},{"word":"and","start":37.219997,"end":37.379997,"confidence":0.99979633,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.112281434237957},{"word":"then","start":37.379997,"end":37.62,"confidence":0.9829008,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.1100027859210968},{"word":"he","start":37.62,"end":37.78,"confidence":0.9987766,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.12044115364551544},{"word":"said","start":37.78,"end":38.019997,"confidence":0.9994999,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.12294846028089523},{"word":"he","start":38.019997,"end":38.1,"confidence":0.97248626,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.1361226588487625},{"word":"was","start":38.1,"end":38.26,"confidence":0.99776447,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.13591685891151428},{"word":"in","start":38.26,"end":38.34,"confidence":0.9992398,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.13341693580150604},{"word":"the","start":38.34,"end":38.5,"confidence":0.9573521,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1170598641037941},{"word":"process","start":38.5,"end":38.899998,"confidence":0.99946016,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.0974300280213356},{"word":"of","start":38.899998,"end":38.98,"confidence":0.9991492,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.12439331412315369},{"word":"running","start":38.98,"end":39.3,"confidence":0.9997491,"punctuated_word":"running","sentiment":"neutral","sentiment_score":-0.11641497164964676},{"word":"some","start":39.3,"end":39.46,"confidence":0.9965372,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.11898361146450044},{"word":"tests","start":39.46,"end":39.78,"confidence":0.9219711,"punctuated_word":"tests.","sentiment":"neutral","sentiment_score":-0.12682241201400757},{"word":"please","start":39.78,"end":40.1,"confidence":0.99960905,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.16886815428733826},{"word":"allow","start":40.1,"end":40.42,"confidence":0.9991654,"punctuated_word":"allow","sentiment":"neutral","sentiment_score":-0.17114883661270142},{"word":"some","start":40.42,"end":40.579998,"confidence":0.9886906,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.11682291328907012},{"word":"time","start":40.579998,"end":40.739998,"confidence":0.99987066,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.13219797611236572},{"word":"for","start":40.739998,"end":40.98,"confidence":0.9915535,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.12035074830055235},{"word":"him","start":40.98,"end":41.14,"confidence":0.9928687,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.12184665352106094},{"word":"to","start":41.14,"end":41.219997,"confidence":0.99714524,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14681312441825867},{"word":"get","start":41.219997,"end":41.46,"confidence":0.9990453,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1310009807348251},{"word":"back","start":41.46,"end":41.62,"confidence":0.99982136,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.07871036231517792},{"word":"to","start":41.62,"end":41.699997,"confidence":0.99784625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09756065905094148},{"word":"me","start":41.699997,"end":42.105,"confidence":0.76388896,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.10496898740530014},{"word":"and","start":42.425,"end":42.585,"confidence":0.935038,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1512039750814438},{"word":"then","start":42.585,"end":42.745,"confidence":0.996071,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.19934910535812375},{"word":"he","start":42.745,"end":42.825,"confidence":0.9847779,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.22101368010044095},{"word":"never","start":42.825,"end":43.145,"confidence":0.9861183,"punctuated_word":"never","sentiment":"neutral","sentiment_score":-0.2393367737531662},{"word":"got","start":43.145,"end":43.305,"confidence":0.92195684,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1888930946588516},{"word":"back","start":43.305,"end":43.465,"confidence":0.9970099,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.12632489204406738},{"word":"to","start":43.465,"end":43.545,"confidence":0.99690896,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.159055694937706},{"word":"me","start":43.545,"end":43.704998,"confidence":0.80238354,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.16569501161575317},{"word":"and","start":43.704998,"end":43.785,"confidence":0.9587997,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1278851479291916},{"word":"this","start":43.785,"end":43.945,"confidence":0.9986528,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11977678537368774},{"word":"is","start":43.945,"end":44.024998,"confidence":0.7763558,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09211356937885284},{"word":"on","start":44.024998,"end":44.265,"confidence":0.99948454,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.09775441884994508},{"word":"friday","start":44.265,"end":44.765,"confidence":0.99936247,"punctuated_word":"Friday.","sentiment":"neutral","sentiment_score":-0.1488339602947235},{"word":"so","start":46.425,"end":46.665,"confidence":0.98278725,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.15881602466106415},{"word":"my","start":46.665,"end":46.905,"confidence":0.9987801,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.26694583892822266},{"word":"router's","start":46.905,"end":47.385,"confidence":0.8367276,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":-0.2067104279994965},{"word":"reset","start":47.385,"end":47.864998,"confidence":0.7774784,"punctuated_word":"reset,","sentiment":"neutral","sentiment_score":-0.22922900319099423},{"word":"hence","start":47.864998,"end":48.184998,"confidence":0.77811754,"punctuated_word":"hence,","sentiment":"neutral","sentiment_score":-0.23060306906700137},{"word":"i'm","start":48.184998,"end":48.265,"confidence":0.9978483,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.28235384821891785},{"word":"not","start":48.265,"end":48.504997,"confidence":0.98798543,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2991529405117035},{"word":"actually","start":48.504997,"end":48.745,"confidence":0.9915652,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.29322007298469543},{"word":"able","start":48.745,"end":48.985,"confidence":0.98890835,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.27156078815460205},{"word":"to","start":48.985,"end":49.145,"confidence":0.99836224,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2590165436267853},{"word":"check","start":49.145,"end":49.645,"confidence":0.99906236,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.16714300215244293},{"word":"if","start":49.785,"end":50.285,"confidence":0.9957736,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1622336506843567},{"word":"the","start":50.745,"end":50.985,"confidence":0.9779537,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1578981578350067},{"word":"wi","start":50.985,"end":51.145,"confidence":0.546458,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.10073663294315338},{"word":"fi","start":51.145,"end":51.385,"confidence":0.9993729,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.10572515428066254},{"word":"works","start":51.385,"end":51.785,"confidence":0.9908908,"punctuated_word":"works","sentiment":"neutral","sentiment_score":-0.17993830144405365},{"word":"again","start":51.785,"end":52.285,"confidence":0.79482234,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.18575602769851685},{"word":"and","start":52.824997,"end":53.065,"confidence":0.9983424,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.2329072505235672},{"word":"i","start":53.065,"end":53.305,"confidence":0.99971324,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.30103087425231934},{"word":"don't","start":53.305,"end":53.545,"confidence":0.9996724,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2049526572227478},{"word":"really","start":53.545,"end":53.864998,"confidence":0.9992878,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.2155829668045044},{"word":"know","start":53.864998,"end":54.025,"confidence":0.99964774,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.20016169548034668},{"word":"how","start":54.025,"end":54.265,"confidence":0.99971277,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.21041876077651975},{"word":"to","start":54.265,"end":54.765,"confidence":0.9991111,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19613538682460785},{"word":"set","start":56.16,"end":56.32,"confidence":0.9442778,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.14301428198814392},{"word":"it","start":56.32,"end":56.48,"confidence":0.99727696,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.16856005787849426},{"word":"back","start":56.48,"end":56.719997,"confidence":0.99887425,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.13482925295829773},{"word":"to","start":56.719997,"end":56.8,"confidence":0.64089715,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.1900626569986343},{"word":"like","start":56.8,"end":56.96,"confidence":0.99916804,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.20232541859149933},{"word":"that","start":56.96,"end":57.2,"confidence":0.85374475,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.25646063685417175},{"word":"default","start":57.2,"end":57.68,"confidence":0.99321246,"punctuated_word":"default","sentiment":"neutral","sentiment_score":-0.15028560161590576},{"word":"airtel","start":57.68,"end":58.16,"confidence":0.9941543,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.12870825827121735},{"word":"settings","start":58.16,"end":58.559998,"confidence":0.77785444,"punctuated_word":"settings.","sentiment":"neutral","sentiment_score":-0.1921062469482422},{"word":"like","start":58.559998,"end":58.8,"confidence":0.97480917,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.16782546043395996},{"word":"right","start":58.8,"end":58.879997,"confidence":0.9996723,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.14433658123016355},{"word":"now","start":58.879997,"end":59.12,"confidence":0.8044168,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.15296387672424316},{"word":"it's","start":59.12,"end":59.28,"confidence":0.9997085,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.13245460391044617},{"word":"coming","start":59.28,"end":59.52,"confidence":0.9998061,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.11035533994436264},{"word":"up","start":59.52,"end":59.68,"confidence":0.99852234,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.09479698538780212},{"word":"as","start":59.68,"end":59.92,"confidence":0.9984492,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.0957600325345993},{"word":"r","start":59.92,"end":60.16,"confidence":0.9600256,"punctuated_word":"r","sentiment":"neutral","sentiment_score":-0.08701927214860916},{"word":"3,000","start":60.16,"end":60.879997,"confidence":0.98641396,"punctuated_word":"3,000","sentiment":"neutral","sentiment_score":-0.09776408970355988},{"word":"as","start":60.879997,"end":61.04,"confidence":0.9680723,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1170881986618042},{"word":"opposed","start":61.04,"end":61.28,"confidence":0.9947359,"punctuated_word":"opposed","sentiment":"neutral","sentiment_score":-0.11021098494529724},{"word":"to","start":61.28,"end":61.78,"confidence":0.9835375,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.12486520409584044},{"word":"like","start":62.559998,"end":62.879997,"confidence":0.8715607,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.11233744025230408},{"word":"airtel","start":62.879997,"end":63.379997,"confidence":0.9985339,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.071967713534832},{"word":"five","start":63.84,"end":64.08,"confidence":0.9643091,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.11802735179662704},{"word":"g","start":64.08,"end":64.58,"confidence":0.9892201,"punctuated_word":"g","sentiment":"neutral","sentiment_score":-0.11212678253650664},{"word":"whatever","start":64.64,"end":65.14,"confidence":0.5242578,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":-0.09088917076587676},{"word":"number","start":65.2,"end":65.7,"confidence":0.9940445,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.13131576776504517},{"word":"yeah","start":73.205,"end":73.605,"confidence":0.9898703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0027841413393616676},{"word":"that","start":73.605,"end":73.765,"confidence":0.96261925,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.008647032082080841},{"word":"was","start":73.765,"end":74.005005,"confidence":0.99059665,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.017538418993353844},{"word":"on","start":74.005005,"end":74.505005,"confidence":0.9489251,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.01340753398835659},{"word":"friday","start":74.565,"end":75.065,"confidence":0.73084396,"punctuated_word":"Friday","sentiment":"neutral","sentiment_score":-0.014696842059493063},{"word":"friday","start":75.365,"end":75.865,"confidence":0.7864785,"punctuated_word":"Friday.","sentiment":"neutral","sentiment_score":-0.014669453725218771},{"word":"friday","start":76.965004,"end":77.285,"confidence":0.93665195,"punctuated_word":"Friday","sentiment":"neutral","sentiment_score":-0.01486437302082777},{"word":"night","start":77.285,"end":77.785,"confidence":0.9493737,"punctuated_word":"night?","sentiment":"neutral","sentiment_score":-0.012231295928359032},{"word":"yeah","start":77.845,"end":78.165,"confidence":0.99218106,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005320442840456963},{"word":"friday","start":78.165,"end":78.565,"confidence":0.99798405,"punctuated_word":"Friday","sentiment":"neutral","sentiment_score":-0.012930825352668762},{"word":"night","start":78.565,"end":79.065,"confidence":0.9919219,"punctuated_word":"night.","sentiment":"neutral","sentiment_score":-0.006702526938170195},{"word":"so","start":97.185,"end":97.505005,"confidence":0.8425001,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06207587569952011},{"word":"how","start":97.505005,"end":97.585,"confidence":0.96561515,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.08132234960794449},{"word":"do","start":97.585,"end":97.745,"confidence":0.9978656,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.08924616873264313},{"word":"i","start":97.745,"end":97.905,"confidence":0.9973265,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12945057451725006},{"word":"sorry","start":98.145004,"end":98.385,"confidence":0.75093603,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.15465392172336578},{"word":"that's","start":98.385,"end":98.785,"confidence":0.66968536,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.23315709829330444},{"word":"the","start":98.785,"end":99.025,"confidence":0.68721366,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2341385781764984},{"word":"problem","start":99.025,"end":99.345,"confidence":0.6264738,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.2209046334028244},{"word":"because","start":99.345,"end":99.665,"confidence":0.4559787,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.24507303535938263},{"word":"i","start":99.665,"end":99.745,"confidence":0.5438684,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24246354401111603},{"word":"forgot","start":99.745,"end":100.065,"confidence":0.79346055,"punctuated_word":"forgot","sentiment":"neutral","sentiment_score":-0.17156624794006348},{"word":"how","start":100.065,"end":100.225,"confidence":0.66979086,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.21447151899337769},{"word":"to","start":100.225,"end":100.305,"confidence":0.9794509,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18325065076351169},{"word":"do","start":100.305,"end":100.465004,"confidence":0.99305975,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1783340573310852},{"word":"it","start":100.465004,"end":100.625,"confidence":0.77197194,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.1641305536031723},{"word":"how","start":100.625,"end":100.785,"confidence":0.89792186,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.05318046361207962},{"word":"do","start":100.785,"end":100.945,"confidence":0.39524686,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03510262817144394},{"word":"how","start":100.945,"end":101.105,"confidence":0.575908,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.014962270855903624},{"word":"do","start":101.105,"end":101.265,"confidence":0.9953218,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.007436901330947876},{"word":"i","start":101.265,"end":101.345,"confidence":0.9916815,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010974504053592682},{"word":"do","start":101.345,"end":101.505005,"confidence":0.995786,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0035267844796180725},{"word":"that","start":101.505005,"end":102.005005,"confidence":0.9626386,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.0018550138920545576},{"word":"like","start":102.545,"end":102.865,"confidence":0.8378899,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.002646367996931076},{"word":"log","start":102.865,"end":103.025,"confidence":0.897695,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.005528546869754791},{"word":"in","start":103.025,"end":103.185,"confidence":0.8359154,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0004163011908531189},{"word":"to","start":103.185,"end":103.345,"confidence":0.9926432,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005989931523799896},{"word":"the","start":103.345,"end":103.845,"confidence":0.9978776,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0033153891563415527},{"word":"wi","start":104.145004,"end":104.385,"confidence":0.6931393,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.0051308199763298035},{"word":"fi","start":104.385,"end":104.545,"confidence":0.99723583,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.012167703360319138},{"word":"router","start":104.545,"end":105.045,"confidence":0.9452572,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.016927344724535942},{"word":"do","start":112.19,"end":112.69,"confidence":0.72398657,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.0011555776000022888},{"word":"i","start":113.43001,"end":113.742004,"confidence":0.98716265,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.023583095520734787},{"word":"need","start":113.742004,"end":114.05401,"confidence":0.9950296,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.0003624744713306427},{"word":"to","start":114.05401,"end":114.366005,"confidence":0.63308334,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.007350519299507141},{"word":"connect","start":114.366005,"end":114.67801,"confidence":0.9012362,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.012288257479667664},{"word":"to","start":114.67801,"end":114.990005,"confidence":0.9096954,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013346433639526367},{"word":"the","start":114.990005,"end":115.490005,"confidence":0.90998566,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003037571907043457},{"word":"network","start":116.11,"end":116.61,"confidence":0.7128294,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.0023228712379932404},{"word":"first","start":116.75,"end":117.23,"confidence":0.87556434,"punctuated_word":"first?","sentiment":"neutral","sentiment_score":-0.000666128471493721},{"word":"like","start":117.23,"end":117.73,"confidence":0.6862834,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":0.018416810780763623},{"word":"okay","start":123.405,"end":123.805,"confidence":0.8400557,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.04553951695561409},{"word":"cool","start":123.805,"end":124.305,"confidence":0.9354508,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":-0.13108313083648682},{"word":"got","start":126.605,"end":126.845,"confidence":0.9445756,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":-0.09042187035083772},{"word":"it","start":126.845,"end":127.085,"confidence":0.99717504,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.05616195127367973},{"word":"okay","start":127.085,"end":127.325005,"confidence":0.9944489,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02869538590312004},{"word":"and","start":127.325005,"end":127.485,"confidence":0.9975025,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.007768163457512856},{"word":"then","start":127.485,"end":127.965004,"confidence":0.9986828,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.008808907121419907},{"word":"i'd","start":127.965004,"end":128.125,"confidence":0.7169594,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":-0.024736110121011737},{"word":"type","start":128.125,"end":128.365,"confidence":0.98763716,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.039757274091243744},{"word":"in","start":128.365,"end":128.445,"confidence":0.8911418,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.029702529311180115},{"word":"the","start":128.445,"end":128.52501,"confidence":0.67269135,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023500602692365646},{"word":"ip","start":128.52501,"end":128.845,"confidence":0.99697554,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.021950602531433105},{"word":"address","start":128.845,"end":129.16501,"confidence":0.73417753,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.02713949605822563},{"word":"i","start":129.16501,"end":129.245,"confidence":0.23748283,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07485026121139526},{"word":"don't","start":129.245,"end":129.405,"confidence":0.8723859,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.07516224682331085},{"word":"know","start":129.405,"end":129.485,"confidence":0.535905,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.07072372734546661},{"word":"it's","start":129.485,"end":129.725,"confidence":0.58807445,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.03583257645368576},{"word":"on","start":129.725,"end":129.88501,"confidence":0.5442515,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.011208396404981611},{"word":"the","start":129.88501,"end":130.125,"confidence":0.7458635,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014929285272955894},{"word":"back","start":130.125,"end":130.365,"confidence":0.85625774,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.009050274267792702},{"word":"of","start":130.365,"end":130.445,"confidence":0.5799569,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.020289668813347816},{"word":"the","start":130.445,"end":130.52501,"confidence":0.9241082,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011864738538861276},{"word":"router","start":130.52501,"end":130.845,"confidence":0.88018453,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.035790108144283295},{"word":"right","start":130.845,"end":131.345,"confidence":0.8550023,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.01149991899728775},{"word":"thanks","start":157.235,"end":157.635,"confidence":0.80303323,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.6861742734909058},{"word":"for","start":157.635,"end":158.035,"confidence":0.98750955,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6668541431427002},{"word":"calling","start":158.035,"end":158.355,"confidence":0.72437435,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.563353955745697},{"word":"in","start":158.355,"end":158.435,"confidence":0.5196834,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.697688102722168},{"word":"your","start":158.435,"end":158.595,"confidence":0.9983789,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6930643916130066},{"word":"help","start":158.595,"end":158.83499,"confidence":0.8313917,"punctuated_word":"help,","sentiment":"positive","sentiment_score":0.8179693222045898},{"word":"by","start":158.83499,"end":158.915,"confidence":0.9872022,"punctuated_word":"by","sentiment":"positive","sentiment_score":0.8216792941093445},{"word":"the","start":158.915,"end":159.075,"confidence":0.99945277,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7301129698753357},{"word":"way","start":159.075,"end":159.235,"confidence":0.9997544,"punctuated_word":"way.","sentiment":"positive","sentiment_score":0.707160234451294},{"word":"thank","start":159.235,"end":159.47499,"confidence":0.99947697,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6835973858833313},{"word":"you","start":159.47499,"end":159.97499,"confidence":0.9995617,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6082002520561218},{"word":"i'm","start":170.24,"end":170.48001,"confidence":0.92697656,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07047530263662338},{"word":"just","start":170.48001,"end":170.88,"confidence":0.99393576,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06948067992925644},{"word":"entering","start":170.88,"end":171.20001,"confidence":0.90938574,"punctuated_word":"entering","sentiment":"neutral","sentiment_score":-0.06221124157309532},{"word":"it","start":171.20001,"end":171.28001,"confidence":0.54725033,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07169434428215027},{"word":"right","start":171.28001,"end":171.44,"confidence":0.99755895,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.0872584730386734},{"word":"now","start":171.44,"end":171.6,"confidence":0.9435346,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.07613924145698547},{"word":"and","start":171.6,"end":171.68001,"confidence":0.9992975,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06838510185480118},{"word":"i","start":171.68001,"end":171.76001,"confidence":0.9995338,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08228020370006561},{"word":"think","start":171.76001,"end":172.0,"confidence":0.9999149,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.07820789515972137},{"word":"it's","start":172.0,"end":172.32,"confidence":0.9980109,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08059062063694},{"word":"i'm","start":172.40001,"end":172.56001,"confidence":0.98892677,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07427418231964111},{"word":"just","start":172.56001,"end":172.8,"confidence":0.9977768,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.057459838688373566},{"word":"logged","start":172.8,"end":173.04001,"confidence":0.9948618,"punctuated_word":"logged","sentiment":"neutral","sentiment_score":-0.05808336287736893},{"word":"in","start":173.04001,"end":173.28001,"confidence":0.999686,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.039049070328474045},{"word":"already","start":173.28001,"end":173.78001,"confidence":0.99938333,"punctuated_word":"already.","sentiment":"neutral","sentiment_score":-0.03816752135753632},{"word":"yeah","start":174.815,"end":175.05501,"confidence":0.9805963,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04009468853473663},{"word":"i'm","start":175.05501,"end":175.21501,"confidence":0.9486548,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04743706434965134},{"word":"logged","start":175.21501,"end":175.375,"confidence":0.9995271,"punctuated_word":"logged","sentiment":"neutral","sentiment_score":0.05201416835188866},{"word":"in","start":175.375,"end":175.455,"confidence":0.99944466,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.055608998984098434},{"word":"already","start":175.455,"end":175.695,"confidence":0.9067124,"punctuated_word":"already.","sentiment":"neutral","sentiment_score":0.0493372306227684},{"word":"and","start":175.695,"end":175.85501,"confidence":0.99862015,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02597620338201523},{"word":"then","start":175.85501,"end":176.015,"confidence":0.99681646,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.029080146923661232},{"word":"i'm","start":176.015,"end":176.095,"confidence":0.7882556,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02941088005900383},{"word":"gonna","start":176.095,"end":176.255,"confidence":0.63568985,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.03255176171660423},{"word":"just","start":176.255,"end":176.49501,"confidence":0.5045045,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.031044112518429756},{"word":"click","start":176.49501,"end":176.815,"confidence":0.9895732,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.020087962970137596},{"word":"triple","start":176.815,"end":177.295,"confidence":0.9907471,"punctuated_word":"triple","sentiment":"neutral","sentiment_score":0.02946392446756363},{"word":"so","start":177.375,"end":177.615,"confidence":0.47300482,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.017886221408843994},{"word":"p","start":177.615,"end":177.77501,"confidence":0.8658114,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.02182360738515854},{"word":"p","start":177.77501,"end":178.015,"confidence":0.91271913,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.014904828742146492},{"word":"p","start":178.015,"end":178.175,"confidence":0.9840822,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.018140759319067},{"word":"o","start":178.175,"end":178.41501,"confidence":0.99412656,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.02026834152638912},{"word":"e","start":178.41501,"end":178.655,"confidence":0.9888716,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":0.021018898114562035},{"word":"right","start":178.655,"end":179.155,"confidence":0.9991678,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.019941221922636032},{"word":"and","start":182.41501,"end":182.655,"confidence":0.8528798,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0019099023193120956},{"word":"then","start":182.655,"end":183.13501,"confidence":0.93683237,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.004314593970775604},{"word":"for","start":183.13501,"end":183.455,"confidence":0.9697935,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.004939394071698189},{"word":"admin","start":183.455,"end":183.935,"confidence":0.9225775,"punctuated_word":"admin,","sentiment":"neutral","sentiment_score":-0.013172289356589316},{"word":"what","start":183.935,"end":184.095,"confidence":0.9988575,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03498357906937599},{"word":"should","start":184.095,"end":184.335,"confidence":0.9817653,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.0318281315267086},{"word":"i","start":184.335,"end":184.41501,"confidence":0.99944025,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0209731999784708},{"word":"do","start":184.41501,"end":184.655,"confidence":0.86302114,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":-0.00905052199959755},{"word":"username","start":184.655,"end":184.975,"confidence":0.88757896,"punctuated_word":"Username","sentiment":"neutral","sentiment_score":-0.005768165923655033},{"word":"and","start":184.975,"end":185.13501,"confidence":0.8924645,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.00772111676633358},{"word":"password","start":185.13501,"end":185.63501,"confidence":0.86699176,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.006222640164196491},{"word":"yeah","start":191.99,"end":192.19,"confidence":0.79982793,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0032353373244404793},{"word":"it","start":192.19,"end":192.39,"confidence":0.60302716,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.019489306956529617},{"word":"says","start":192.39,"end":192.63,"confidence":0.65436655,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.012976989150047302},{"word":"save","start":192.63,"end":192.87,"confidence":0.39866248,"punctuated_word":"save","sentiment":"neutral","sentiment_score":-0.026351002976298332},{"word":"once","start":192.87,"end":193.11,"confidence":0.9923233,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.03444806858897209},{"word":"again","start":193.11,"end":193.61,"confidence":0.9986594,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.016501836478710175},{"word":"okay","start":199.03,"end":199.53,"confidence":0.9200052,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0007558856159448624},{"word":"and","start":202.10501,"end":202.265,"confidence":0.96535313,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.00750613771378994},{"word":"then","start":202.265,"end":202.765,"confidence":0.9985354,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.006544569507241249},{"word":"yeah","start":208.10501,"end":208.425,"confidence":0.8563421,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.005573472939431667},{"word":"triple","start":208.425,"end":208.74501,"confidence":0.97619087,"punctuated_word":"Triple","sentiment":"neutral","sentiment_score":0.0005059465765953064},{"word":"poe","start":208.74501,"end":209.24501,"confidence":0.67300344,"punctuated_word":"POE,","sentiment":"neutral","sentiment_score":-0.005405602976679802},{"word":"username","start":209.38501,"end":209.785,"confidence":0.51911044,"punctuated_word":"username,","sentiment":"neutral","sentiment_score":-0.003678150475025177},{"word":"password","start":209.785,"end":210.285,"confidence":0.6254232,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.005788182839751244},{"word":"i","start":218.67,"end":219.17,"confidence":0.76321125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05701931193470955},{"word":"don't","start":219.23,"end":219.55,"confidence":0.996143,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1172572299838066},{"word":"know","start":219.55,"end":219.79,"confidence":0.99356455,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.14202497899532318},{"word":"what","start":219.79,"end":219.87,"confidence":0.86232793,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1826219856739044},{"word":"it's","start":219.87,"end":220.03,"confidence":0.6077695,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.13743716478347778},{"word":"referring","start":220.03,"end":220.53,"confidence":0.76434463,"punctuated_word":"referring","sentiment":"neutral","sentiment_score":-0.13013073801994324},{"word":"to","start":220.59,"end":221.09,"confidence":0.9889117,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":-0.13244785368442535},{"word":"okay","start":222.03,"end":222.53,"confidence":0.9549345,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02335593663156033},{"word":"yeah","start":223.47,"end":223.97,"confidence":0.900047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05351164937019348},{"word":"would","start":224.03,"end":224.19,"confidence":0.43174458,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.14429783821105957},{"word":"be","start":224.19,"end":224.27,"confidence":0.8998235,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1259273737668991},{"word":"helpful","start":224.27,"end":224.59,"confidence":0.99930394,"punctuated_word":"helpful","sentiment":"neutral","sentiment_score":0.09574128687381744},{"word":"if","start":224.59,"end":224.67,"confidence":0.9368088,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.15022259950637817},{"word":"you","start":224.67,"end":224.75,"confidence":0.9949733,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10380271077156068},{"word":"sent","start":224.75,"end":224.91,"confidence":0.6812376,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.08847516775131226},{"word":"it","start":224.91,"end":224.98999,"confidence":0.9568539,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0821077823638916},{"word":"to","start":224.98999,"end":225.06999,"confidence":0.99130905,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06664079427719116},{"word":"me","start":225.06999,"end":225.15,"confidence":0.72302365,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.07747280597686768},{"word":"or","start":225.15,"end":225.31,"confidence":0.9986248,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.060684096068143845},{"word":"if","start":225.31,"end":225.39,"confidence":0.9777495,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06002349406480789},{"word":"you","start":225.39,"end":225.55,"confidence":0.9979607,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04258381202816963},{"word":"just","start":225.55,"end":225.70999,"confidence":0.96110994,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04327147454023361},{"word":"read","start":225.70999,"end":225.87,"confidence":0.9395036,"punctuated_word":"read","sentiment":"neutral","sentiment_score":0.02488510310649872},{"word":"it","start":225.87,"end":225.95,"confidence":0.9994388,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04172381013631821},{"word":"out","start":225.95,"end":226.11,"confidence":0.99886334,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.05433904379606247},{"word":"loud","start":226.11,"end":226.34999,"confidence":0.78315306,"punctuated_word":"loud,","sentiment":"neutral","sentiment_score":0.08343455195426941},{"word":"i'm","start":226.34999,"end":226.51,"confidence":0.998451,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0932549089193344},{"word":"sure","start":226.51,"end":226.67,"confidence":0.9950611,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.1159256473183632},{"word":"i","start":226.67,"end":226.75,"confidence":0.9944819,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11029772460460664},{"word":"could","start":226.75,"end":226.83,"confidence":0.9530355,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.11440282315015791},{"word":"type","start":226.83,"end":227.06999,"confidence":0.48151192,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.05818469077348709},{"word":"it","start":227.06999,"end":227.15,"confidence":0.9910157,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05143243819475174},{"word":"in","start":227.15,"end":227.31,"confidence":0.98247117,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0666392371058464},{"word":"as","start":227.31,"end":227.55,"confidence":0.99412245,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0661449208855629},{"word":"well","start":227.55,"end":228.05,"confidence":0.9988163,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.052113912999629974},{"word":"oh","start":235.19499,"end":235.275,"confidence":0.8268808,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.15716934204101562},{"word":"thank","start":235.275,"end":235.515,"confidence":0.995069,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.2412582635879517},{"word":"you","start":235.515,"end":236.015,"confidence":0.99905163,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1192949116230011},{"word":"username","start":344.435,"end":344.935,"confidence":0.44324476,"punctuated_word":"Username","sentiment":"neutral","sentiment_score":0.021947097033262253},{"word":"is","start":345.075,"end":345.575,"confidence":0.9882371,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.024107947945594788},{"word":"000970@ed.netau","start":345.715,"end":352.855,"confidence":0.79262644,"punctuated_word":"000970@ed.netau.","sentiment":"neutral","sentiment_score":0.029219402000308037},{"word":"okay","start":366.905,"end":367.405,"confidence":0.7671768,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0130915530025959},{"word":"alright","start":370.025,"end":370.345,"confidence":0.80189073,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.014715855941176414},{"word":"and","start":370.345,"end":370.425,"confidence":0.9964228,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.00010449439287185668},{"word":"then","start":370.425,"end":370.925,"confidence":0.9981142,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.00725877657532692},{"word":"now","start":370.985,"end":371.225,"confidence":0.75075686,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.00511588528752327},{"word":"i","start":371.225,"end":371.385,"confidence":0.9771352,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.002919502556324005},{"word":"see","start":371.385,"end":371.785,"confidence":0.9993073,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.01182461716234684},{"word":"lan","start":371.785,"end":372.185,"confidence":0.7332558,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":-0.005524691194295883},{"word":"ip","start":372.185,"end":372.505,"confidence":0.948755,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.011805366724729538},{"word":"address","start":372.505,"end":373.005,"confidence":0.94282496,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":-0.000567631796002388},{"word":"lan","start":373.065,"end":373.465,"confidence":0.95312506,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":-0.012525111436843872},{"word":"subnet","start":373.465,"end":373.945,"confidence":0.80162233,"punctuated_word":"subnet","sentiment":"neutral","sentiment_score":-0.008093815296888351},{"word":"mask","start":373.945,"end":374.445,"confidence":0.96545976,"punctuated_word":"mask,","sentiment":"neutral","sentiment_score":-0.00301276333630085},{"word":"dhcp","start":374.745,"end":375.245,"confidence":0.5976806,"punctuated_word":"DHCP","sentiment":"neutral","sentiment_score":0.0012518143048509955},{"word":"client","start":375.785,"end":376.265,"confidence":0.8284791,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.0005039237439632416},{"word":"range","start":376.265,"end":376.765,"confidence":0.91133314,"punctuated_word":"range.","sentiment":"neutral","sentiment_score":-0.0160036813467741},{"word":"do","start":377.385,"end":377.545,"confidence":0.9984528,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.05769464373588562},{"word":"i","start":377.545,"end":377.705,"confidence":0.99956495,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05070040002465248},{"word":"need","start":377.705,"end":377.865,"confidence":0.9997445,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.05311325564980507},{"word":"to","start":377.865,"end":377.945,"confidence":0.9996153,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06164531037211418},{"word":"change","start":377.945,"end":378.185,"confidence":0.99979776,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.05647888034582138},{"word":"any","start":378.185,"end":378.425,"confidence":0.9965513,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.07812505215406418},{"word":"of","start":378.425,"end":378.505,"confidence":0.99863964,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.07771572470664978},{"word":"that","start":378.505,"end":379.005,"confidence":0.99860907,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.07378941774368286},{"word":"yep","start":383.14,"end":383.46002,"confidence":0.86466163,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.002752357628196478},{"word":"just","start":383.46002,"end":383.78003,"confidence":0.98848236,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.03182501345872879},{"word":"press","start":383.78003,"end":384.02002,"confidence":0.9694317,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.029329784214496613},{"word":"nay","start":384.02002,"end":384.52002,"confidence":0.74200606,"punctuated_word":"nay.","sentiment":"neutral","sentiment_score":-0.015817491337656975},{"word":"yep","start":388.1,"end":388.6,"confidence":0.8074136,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.028154388070106503},{"word":"and","start":388.98,"end":389.14,"confidence":0.8801131,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.009076450020074844},{"word":"then","start":389.14,"end":389.30002,"confidence":0.88479465,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.014045707881450651},{"word":"it","start":389.30002,"end":389.38,"confidence":0.9512493,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.002300694584846497},{"word":"says","start":389.38,"end":389.7,"confidence":0.98761463,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.002313215285539627},{"word":"admin","start":389.7,"end":390.1,"confidence":0.89928144,"punctuated_word":"admin","sentiment":"neutral","sentiment_score":0.032828010618686676},{"word":"account","start":390.1,"end":390.42,"confidence":0.99875844,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.004250824451446533},{"word":"finished","start":390.42,"end":390.82,"confidence":0.6490488,"punctuated_word":"finished.","sentiment":"neutral","sentiment_score":-0.015685096383094788},{"word":"new","start":390.82,"end":390.98,"confidence":0.99859065,"punctuated_word":"New","sentiment":"neutral","sentiment_score":0.00767875462770462},{"word":"password","start":390.98,"end":391.46002,"confidence":0.64675933,"punctuated_word":"password,","sentiment":"neutral","sentiment_score":-0.003617390990257263},{"word":"confirm","start":391.46002,"end":391.86002,"confidence":0.4950428,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.009539470076560974},{"word":"password","start":391.86002,"end":392.36002,"confidence":0.9655416,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.010255543515086174},{"word":"should","start":392.74002,"end":392.98,"confidence":0.86128926,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":-0.05396047607064247},{"word":"i","start":392.98,"end":393.375,"confidence":0.5119983,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.031428683549165726},{"word":"what","start":393.375,"end":393.535,"confidence":0.2594284,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.052028805017471313},{"word":"should","start":393.535,"end":393.695,"confidence":0.94570464,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.0594828687608242},{"word":"i","start":393.695,"end":393.855,"confidence":0.9993993,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04406256601214409},{"word":"put","start":393.855,"end":394.095,"confidence":0.81863844,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.04013985022902489},{"word":"for","start":394.095,"end":394.595,"confidence":0.94411296,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05275026708841324},{"word":"that","start":401.375,"end":401.875,"confidence":0.9977843,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.03991365432739258},{"word":"would","start":413.63,"end":413.79,"confidence":0.781044,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.08195097744464874},{"word":"it","start":413.79,"end":413.87,"confidence":0.9868758,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05755110830068588},{"word":"just","start":413.87,"end":414.11,"confidence":0.9982667,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06497175991535187},{"word":"be","start":414.11,"end":414.27,"confidence":0.9951851,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06918306648731232},{"word":"admin","start":414.27,"end":414.59,"confidence":0.9598925,"punctuated_word":"Admin","sentiment":"neutral","sentiment_score":-0.06883583962917328},{"word":"again","start":414.59,"end":415.09,"confidence":0.9978916,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.03463783487677574},{"word":"no","start":422.705,"end":422.94498,"confidence":0.6967108,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.3510151505470276},{"word":"i","start":422.94498,"end":423.025,"confidence":0.99206865,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3211063742637634},{"word":"need","start":423.025,"end":423.185,"confidence":0.9966138,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2254197746515274},{"word":"it","start":423.26498,"end":423.425,"confidence":0.99499243,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.27619844675064087},{"word":"says","start":423.425,"end":423.745,"confidence":0.99203,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.2895936369895935},{"word":"required","start":423.745,"end":424.245,"confidence":0.9940579,"punctuated_word":"required.","sentiment":"neutral","sentiment_score":-0.29995813965797424},{"word":"it","start":427.345,"end":427.585,"confidence":0.74923223,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.07476810365915298},{"word":"says","start":427.585,"end":427.905,"confidence":0.9982723,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.044699788093566895},{"word":"required","start":427.905,"end":428.405,"confidence":0.89217734,"punctuated_word":"required?","sentiment":"neutral","sentiment_score":-0.05893350392580032},{"word":"like","start":429.025,"end":429.26498,"confidence":0.7808966,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.06987248361110687},{"word":"that's","start":429.26498,"end":429.425,"confidence":0.7614636,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.05782017111778259},{"word":"in","start":429.425,"end":429.585,"confidence":0.4430639,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06785178929567337},{"word":"my","start":429.585,"end":429.66498,"confidence":0.5886431,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0922095850110054},{"word":"account","start":429.66498,"end":429.905,"confidence":0.6446786,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.12965303659439087},{"word":"okay","start":429.905,"end":430.405,"confidence":0.39837542,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.022137565538287163},{"word":"yeah","start":435.33002,"end":435.65,"confidence":0.87994564,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.077801913022995},{"word":"it","start":435.65,"end":435.73,"confidence":0.7894219,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.06808704137802124},{"word":"says","start":435.73,"end":436.05002,"confidence":0.99299896,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.07813870906829834},{"word":"the","start":436.05002,"end":436.21,"confidence":0.64423585,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09881478548049928},{"word":"admin","start":436.21,"end":436.61002,"confidence":0.8622822,"punctuated_word":"admin","sentiment":"neutral","sentiment_score":0.1513064205646515},{"word":"account","start":436.61002,"end":437.11002,"confidence":0.7425083,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.1162015050649643},{"word":"new","start":438.21,"end":438.45,"confidence":0.60316217,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.15504804253578186},{"word":"password","start":438.45,"end":438.95,"confidence":0.7857945,"punctuated_word":"password,","sentiment":"neutral","sentiment_score":0.06095673143863678},{"word":"confirms","start":439.01,"end":439.49,"confidence":0.76812124,"punctuated_word":"confirms","sentiment":"neutral","sentiment_score":0.08297102153301239},{"word":"password","start":439.49,"end":439.99,"confidence":0.99720347,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.03452998027205467},{"word":"yep","start":448.865,"end":449.365,"confidence":0.84290195,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.21079671382904053},{"word":"and","start":449.505,"end":449.905,"confidence":0.8911254,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09775271266698836},{"word":"is","start":449.905,"end":450.145,"confidence":0.9975247,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0693281888961792},{"word":"there","start":450.145,"end":450.38498,"confidence":0.999283,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.10848862677812576},{"word":"a","start":450.38498,"end":450.54498,"confidence":0.99377406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1114055961370468},{"word":"recommended","start":450.54498,"end":450.94498,"confidence":0.99626094,"punctuated_word":"recommended","sentiment":"neutral","sentiment_score":0.0996495708823204},{"word":"password","start":450.94498,"end":451.345,"confidence":0.9931631,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.06414613872766495},{"word":"i","start":451.345,"end":451.505,"confidence":0.96207446,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0417632982134819},{"word":"use","start":451.505,"end":451.82498,"confidence":0.9623943,"punctuated_word":"use?","sentiment":"neutral","sentiment_score":0.06328888237476349},{"word":"is","start":451.82498,"end":451.985,"confidence":0.89122075,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.04018266499042511},{"word":"it","start":451.985,"end":452.225,"confidence":0.6361401,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05121175944805145},{"word":"do","start":452.38498,"end":452.465,"confidence":0.924,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.008907072246074677},{"word":"i","start":452.465,"end":452.625,"confidence":0.99761766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.028348408639431},{"word":"just","start":452.625,"end":452.785,"confidence":0.9251909,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03531643748283386},{"word":"make","start":452.785,"end":452.94498,"confidence":0.9731194,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.04486524686217308},{"word":"it","start":452.94498,"end":453.10498,"confidence":0.9974572,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05007794499397278},{"word":"up","start":453.10498,"end":453.345,"confidence":0.7518556,"punctuated_word":"up?","sentiment":"neutral","sentiment_score":0.04724506288766861},{"word":"or","start":453.345,"end":453.585,"confidence":0.8646575,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.032354917377233505},{"word":"this","start":461.79,"end":462.03,"confidence":0.79893625,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.018725212663412098},{"word":"password","start":462.03,"end":462.51,"confidence":0.9931772,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.03174109011888504},{"word":"so","start":462.59,"end":462.75,"confidence":0.97350705,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.013760413974523544},{"word":"what's","start":462.75,"end":462.99,"confidence":0.7625774,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.018058661371469498},{"word":"this","start":462.99,"end":463.15,"confidence":0.7770754,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.009103704243898392},{"word":"password","start":463.15,"end":463.63,"confidence":0.67055714,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":0.014610875397920609},{"word":"is","start":463.63,"end":463.79,"confidence":0.8975657,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0055086612701416016},{"word":"this","start":463.79,"end":463.94998,"confidence":0.995272,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.01831303909420967},{"word":"password","start":463.94998,"end":464.27,"confidence":0.9959584,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.006692118942737579},{"word":"the","start":464.27,"end":464.43,"confidence":0.95625216,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003285132348537445},{"word":"one","start":464.43,"end":464.59,"confidence":0.97265935,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.008878115564584732},{"word":"that","start":464.59,"end":464.66998,"confidence":0.98749334,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.041743453592062},{"word":"you","start":464.66998,"end":464.91,"confidence":0.5261608,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.026698563247919083},{"word":"like","start":464.99,"end":465.15,"confidence":0.683808,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.040579602122306824},{"word":"actually","start":465.15,"end":465.47,"confidence":0.979424,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.028240300714969635},{"word":"log","start":465.47,"end":465.63,"confidence":0.71518123,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.000262528657913208},{"word":"in","start":465.63,"end":465.87,"confidence":0.80692196,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.020838327705860134},{"word":"to","start":465.87,"end":466.03,"confidence":0.9895285,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04153502359986305},{"word":"the","start":466.03,"end":466.11,"confidence":0.99782276,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.034386925399303436},{"word":"wi","start":466.11,"end":466.27,"confidence":0.58222175,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.0414193719625473},{"word":"fi","start":466.27,"end":466.77,"confidence":0.9914366,"punctuated_word":"Fi?","sentiment":"neutral","sentiment_score":0.029460864141583443},{"word":"okay","start":475.165,"end":475.565,"confidence":0.7172264,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.018478894606232643},{"word":"so","start":475.565,"end":475.885,"confidence":0.8421559,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.015567880123853683},{"word":"where","start":475.885,"end":476.045,"confidence":0.41817194,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.02659919112920761},{"word":"do","start":476.045,"end":476.205,"confidence":0.77438784,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.02898242697119713},{"word":"you","start":476.205,"end":476.285,"confidence":0.9598378,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.034550007432699203},{"word":"do","start":479.005,"end":479.085,"confidence":0.4638828,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09462589025497437},{"word":"i","start":479.085,"end":479.185,"confidence":0.9787321,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07774265110492706},{"word":"do","start":479.28497,"end":479.38498,"confidence":0.47152585,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09353864192962646},{"word":"i","start":479.38498,"end":479.485,"confidence":0.9961355,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09644967317581175},{"word":"just","start":479.485,"end":479.725,"confidence":0.1726383,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09838806092739104},{"word":"try","start":479.725,"end":479.965,"confidence":0.20856932,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.10860901325941086},{"word":"the","start":479.965,"end":480.125,"confidence":0.81363785,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11121204495429993},{"word":"admin","start":480.125,"end":480.445,"confidence":0.99927837,"punctuated_word":"Admin","sentiment":"neutral","sentiment_score":-0.09467559307813644},{"word":"again","start":480.445,"end":480.765,"confidence":0.9817159,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.08838949352502823},{"word":"like","start":480.765,"end":481.245,"confidence":0.90000206,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.15001684427261353},{"word":"someone","start":481.245,"end":481.645,"confidence":0.51480484,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.21831651031970975},{"word":"forget","start":481.645,"end":481.965,"confidence":0.48841208,"punctuated_word":"forget.","sentiment":"neutral","sentiment_score":-0.12845785915851593},{"word":"i'm","start":481.965,"end":482.045,"confidence":0.6617359,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07913628220558167},{"word":"gonna","start":482.045,"end":482.205,"confidence":0.20932092,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.0646933913230896},{"word":"say","start":482.205,"end":482.285,"confidence":0.5654205,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.035337816923856735},{"word":"the","start":482.285,"end":482.445,"confidence":0.53445363,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03722010925412178},{"word":"admin","start":482.445,"end":482.765,"confidence":0.8673123,"punctuated_word":"Admin.","sentiment":"neutral","sentiment_score":-0.03271082788705826},{"word":"so","start":482.765,"end":482.845,"confidence":0.22723061,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.043547432869672775},{"word":"it's","start":482.845,"end":483.005,"confidence":0.958211,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.03234199434518814},{"word":"on","start":483.005,"end":483.085,"confidence":0.89927703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.01958950981497765},{"word":"the","start":483.085,"end":483.165,"confidence":0.9918657,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03112263604998589},{"word":"same","start":483.165,"end":483.405,"confidence":0.9651791,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.024370156228542328},{"word":"at","start":483.405,"end":483.485,"confidence":0.72318107,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.038370244204998016},{"word":"the","start":483.485,"end":483.565,"confidence":0.99672794,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030508026480674744},{"word":"back","start":483.565,"end":483.805,"confidence":0.9983432,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.002016842365264893},{"word":"of","start":483.805,"end":483.885,"confidence":0.99647045,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01980701833963394},{"word":"the","start":483.885,"end":484.045,"confidence":0.99646384,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01773105561733246},{"word":"router","start":484.045,"end":484.545,"confidence":0.97165906,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.015406345948576927},{"word":"oh","start":486.58002,"end":486.82,"confidence":0.8856848,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.008269298821687698},{"word":"password","start":486.82,"end":487.14,"confidence":0.5187414,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.02652744948863983},{"word":"shall","start":487.14,"end":487.30002,"confidence":0.9250216,"punctuated_word":"shall","sentiment":"neutral","sentiment_score":-0.02812684327363968},{"word":"contain","start":487.30002,"end":487.62003,"confidence":0.9833466,"punctuated_word":"contain","sentiment":"neutral","sentiment_score":-0.04426896944642067},{"word":"at","start":487.62003,"end":487.7,"confidence":0.9804688,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.06799189746379852},{"word":"least","start":487.7,"end":487.94,"confidence":0.9989594,"punctuated_word":"least","sentiment":"neutral","sentiment_score":-0.07192542403936386},{"word":"eight","start":487.94,"end":488.18002,"confidence":0.99935776,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.04800862446427345},{"word":"characters","start":488.18002,"end":488.58002,"confidence":0.9988181,"punctuated_word":"characters","sentiment":"neutral","sentiment_score":-0.058210086077451706},{"word":"and","start":488.58002,"end":488.66,"confidence":0.8880289,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.022666186094284058},{"word":"should","start":488.66,"end":488.90002,"confidence":0.9601721,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.0178961381316185},{"word":"be","start":488.90002,"end":488.98,"confidence":0.9937551,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03146481513977051},{"word":"a","start":488.98,"end":489.06,"confidence":0.9925291,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0243770070374012},{"word":"combination","start":489.06,"end":489.54,"confidence":0.8799613,"punctuated_word":"combination","sentiment":"neutral","sentiment_score":-0.05296443775296211},{"word":"of","start":489.54,"end":489.7,"confidence":0.9977652,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.032177966088056564},{"word":"numbers","start":489.7,"end":490.02002,"confidence":0.97582716,"punctuated_word":"numbers,","sentiment":"neutral","sentiment_score":-0.02619599923491478},{"word":"uppercase","start":490.02002,"end":490.42,"confidence":0.97193044,"punctuated_word":"uppercase","sentiment":"neutral","sentiment_score":-0.04018710181117058},{"word":"letters","start":490.42,"end":490.66,"confidence":0.6990045,"punctuated_word":"letters.","sentiment":"neutral","sentiment_score":-0.04524150863289833},{"word":"okay","start":490.66,"end":490.98,"confidence":0.8115252,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.15064960718154907},{"word":"so","start":490.98,"end":491.06,"confidence":0.3263818,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.30574142932891846},{"word":"it","start":491.06,"end":491.14,"confidence":0.24897009,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4968072772026062},{"word":"don't","start":491.14,"end":491.38,"confidence":0.6181902,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.331500768661499},{"word":"look","start":491.38,"end":491.54,"confidence":0.67364186,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.32416969537734985},{"word":"great","start":491.54,"end":491.86002,"confidence":0.9864409,"punctuated_word":"great.","sentiment":"neutral","sentiment_score":-0.2827422320842743},{"word":"okay","start":491.86002,"end":492.36002,"confidence":0.9940109,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.009592708200216292},{"word":"okay","start":526.605,"end":527.005,"confidence":0.78228974,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04403038322925568},{"word":"now","start":527.005,"end":527.245,"confidence":0.996932,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.03523851931095123},{"word":"i'm","start":527.245,"end":527.40497,"confidence":0.9764178,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03847265988588333},{"word":"on","start":527.40497,"end":527.645,"confidence":0.98107266,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05874871462583542},{"word":"a","start":527.645,"end":527.805,"confidence":0.91013324,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05904480814933777},{"word":"wireless","start":527.805,"end":528.285,"confidence":0.99601585,"punctuated_word":"wireless","sentiment":"neutral","sentiment_score":0.03916802257299423},{"word":"setup","start":528.285,"end":528.605,"confidence":0.9009061,"punctuated_word":"setup","sentiment":"neutral","sentiment_score":0.06788702309131622},{"word":"page","start":528.605,"end":528.845,"confidence":0.8167087,"punctuated_word":"page,","sentiment":"neutral","sentiment_score":0.05566692352294922},{"word":"and","start":528.845,"end":529.005,"confidence":0.99937123,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03431493043899536},{"word":"it","start":529.005,"end":529.165,"confidence":0.99660563,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.025917600840330124},{"word":"says","start":529.165,"end":529.645,"confidence":0.9978933,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.05291346833109856},{"word":"ssid","start":529.645,"end":530.145,"confidence":0.93577373,"punctuated_word":"SSID","sentiment":"neutral","sentiment_score":0.057203274220228195},{"word":"r3002.4g1048","start":531.325,"end":533.805,"confidence":0.8460503,"punctuated_word":"R3002.4G1048,","sentiment":"neutral","sentiment_score":0.05086225271224976},{"word":"and","start":533.805,"end":533.965,"confidence":0.99959093,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04801711067557335},{"word":"then","start":533.965,"end":534.125,"confidence":0.9947114,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.05011468380689621},{"word":"the","start":534.125,"end":534.285,"confidence":0.9396031,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05567004904150963},{"word":"password","start":534.285,"end":534.785,"confidence":0.98380154,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.020107880234718323},{"word":"is","start":534.845,"end":534.925,"confidence":0.31529832,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.057472843676805496},{"word":"listed","start":534.925,"end":535.245,"confidence":0.83970857,"punctuated_word":"listed","sentiment":"neutral","sentiment_score":0.07459373027086258},{"word":"as","start":535.245,"end":535.40497,"confidence":0.7479269,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.06653988361358643},{"word":"the","start":535.40497,"end":535.565,"confidence":0.7742974,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05532025173306465},{"word":"one","start":535.565,"end":535.725,"confidence":0.9829641,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03645298257470131},{"word":"that's","start":535.725,"end":535.965,"confidence":0.9942203,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.044246673583984375},{"word":"on","start":535.965,"end":536.125,"confidence":0.9945228,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.040242936462163925},{"word":"the","start":536.125,"end":536.205,"confidence":0.99594986,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.057376742362976074},{"word":"back","start":536.205,"end":536.365,"confidence":0.9991806,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.07656258344650269},{"word":"of","start":536.365,"end":536.525,"confidence":0.9814284,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06655105948448181},{"word":"my","start":536.525,"end":536.685,"confidence":0.99931395,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.07508391886949539},{"word":"router","start":536.685,"end":537.185,"confidence":0.8789883,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.06499968469142914},{"word":"and","start":538.045,"end":538.205,"confidence":0.96644676,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05897784233093262},{"word":"that","start":538.205,"end":538.56,"confidence":0.6104583,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.036870621144771576},{"word":"that's","start":538.88,"end":539.04,"confidence":0.95018995,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.0321146622300148},{"word":"for","start":539.04,"end":539.2,"confidence":0.57315606,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01761564239859581},{"word":"2.4","start":539.2,"end":539.76,"confidence":0.9426442,"punctuated_word":"2.4","sentiment":"neutral","sentiment_score":0.02455337904393673},{"word":"gigahertz","start":539.76,"end":540.24,"confidence":0.99912834,"punctuated_word":"gigahertz","sentiment":"neutral","sentiment_score":0.02564901113510132},{"word":"and","start":540.24,"end":540.4,"confidence":0.9906219,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.011547058820724487},{"word":"five","start":540.4,"end":540.64,"confidence":0.9993481,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.034228693693876266},{"word":"gigahertz","start":540.64,"end":541.14,"confidence":0.9988109,"punctuated_word":"gigahertz.","sentiment":"neutral","sentiment_score":0.0299468245357275},{"word":"should","start":542.16,"end":542.48,"confidence":0.85717344,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":0.03862009942531586},{"word":"i","start":542.48,"end":542.56,"confidence":0.9988275,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.020472079515457153},{"word":"change","start":542.56,"end":542.8,"confidence":0.9988978,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.006140369921922684},{"word":"the","start":542.8,"end":542.96,"confidence":0.96249735,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0070688724517822266},{"word":"r","start":542.96,"end":543.2,"confidence":0.9970651,"punctuated_word":"R","sentiment":"neutral","sentiment_score":0.0020103640854358673},{"word":"3,000","start":543.2,"end":543.76,"confidence":0.99846256,"punctuated_word":"3,000","sentiment":"neutral","sentiment_score":-0.007309896871447563},{"word":"to","start":543.76,"end":544.0,"confidence":0.99027985,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0004090964794158935},{"word":"airtel","start":544.0,"end":544.5,"confidence":0.861114,"punctuated_word":"Airtel?","sentiment":"neutral","sentiment_score":0.000362033664714545},{"word":"just","start":551.36,"end":551.52,"confidence":0.54064614,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.004932835698127747},{"word":"to","start":551.52,"end":551.68,"confidence":0.43028715,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.018260955810546875},{"word":"just","start":551.68,"end":551.84,"confidence":0.7418501,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.003759484738111496},{"word":"leave","start":551.84,"end":552.0,"confidence":0.997858,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.0035057999193668365},{"word":"it","start":552.0,"end":552.16,"confidence":0.9991228,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.00157855823636055},{"word":"as","start":552.16,"end":552.24,"confidence":0.98130196,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.004015233367681503},{"word":"r3000","start":552.24,"end":553.14,"confidence":0.9862705,"punctuated_word":"R3000?","sentiment":"neutral","sentiment_score":0.020964454859495163},{"word":"mhmm","start":558.96497,"end":559.46497,"confidence":0.9855262,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02965454198420048},{"word":"okay","start":559.52496,"end":560.02496,"confidence":0.98795277,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04871941357851029},{"word":"okay","start":577.29004,"end":577.79004,"confidence":0.75906885,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06012559309601784},{"word":"i","start":578.57,"end":578.73004,"confidence":0.915076,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.047585804015398026},{"word":"pressed","start":578.73004,"end":579.21,"confidence":0.6158341,"punctuated_word":"pressed","sentiment":"neutral","sentiment_score":0.037103574723005295},{"word":"finish","start":579.21,"end":579.61,"confidence":0.76932776,"punctuated_word":"finish,","sentiment":"neutral","sentiment_score":0.036321766674518585},{"word":"and","start":579.61,"end":579.77,"confidence":0.99954456,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05072631314396858},{"word":"it's","start":579.77,"end":580.01,"confidence":0.9931861,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04855339974164963},{"word":"just","start":580.01,"end":580.33,"confidence":0.99800867,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0642450824379921},{"word":"loading","start":580.33,"end":580.81,"confidence":0.9908598,"punctuated_word":"loading.","sentiment":"neutral","sentiment_score":0.05890173837542534},{"word":"it's","start":580.81,"end":581.05,"confidence":0.94813204,"punctuated_word":"It's,","sentiment":"neutral","sentiment_score":0.03806915134191513},{"word":"like","start":581.05,"end":581.21,"confidence":0.99887526,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.03566889092326164},{"word":"spinning","start":581.21,"end":581.71,"confidence":0.9654726,"punctuated_word":"spinning.","sentiment":"neutral","sentiment_score":0.05417889356613159},{"word":"and","start":582.38495,"end":582.625,"confidence":0.9836137,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.047984786331653595},{"word":"i","start":582.625,"end":582.70496,"confidence":0.99067056,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04857286810874939},{"word":"just","start":582.70496,"end":582.865,"confidence":0.99979633,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06850998848676682},{"word":"want","start":582.865,"end":583.185,"confidence":0.7233183,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.04485682398080826},{"word":"to","start":583.185,"end":583.26495,"confidence":0.9976433,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03870917856693268},{"word":"check","start":583.26495,"end":583.505,"confidence":0.99508977,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.0681341215968132},{"word":"my","start":583.505,"end":583.665,"confidence":0.9822547,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.036624714732170105},{"word":"router","start":583.665,"end":583.985,"confidence":0.9085907,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.04975942149758339},{"word":"and","start":583.985,"end":584.14496,"confidence":0.9998609,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05569380894303322},{"word":"it's","start":584.14496,"end":584.38495,"confidence":0.83733034,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0486735925078392},{"word":"changed","start":584.38495,"end":584.70496,"confidence":0.9827617,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":0.05127551034092903},{"word":"from","start":584.70496,"end":584.865,"confidence":0.9985959,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.01667872816324234},{"word":"the","start":584.865,"end":585.02496,"confidence":0.999777,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016220420598983765},{"word":"red","start":585.02496,"end":585.26495,"confidence":0.9995542,"punctuated_word":"red","sentiment":"neutral","sentiment_score":0.024022333323955536},{"word":"light","start":585.26495,"end":585.665,"confidence":0.92359614,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.03686332330107689},{"word":"to","start":585.665,"end":585.82495,"confidence":0.99898607,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.026325024664402008},{"word":"the","start":585.82495,"end":585.985,"confidence":0.9947537,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0415976382791996},{"word":"green","start":585.985,"end":586.305,"confidence":0.9993666,"punctuated_word":"green","sentiment":"neutral","sentiment_score":0.09852319210767746},{"word":"light","start":586.305,"end":586.805,"confidence":0.99926585,"punctuated_word":"light.","sentiment":"neutral","sentiment_score":0.06499762833118439},{"word":"okay","start":593.185,"end":593.685,"confidence":0.9967489,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006994479335844517},{"word":"should","start":594.91003,"end":595.23004,"confidence":0.92903745,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":-0.29188910126686096},{"word":"i","start":595.23004,"end":595.71,"confidence":0.9992079,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.34719622135162354},{"word":"waste","start":595.71,"end":596.11005,"confidence":0.4685985,"punctuated_word":"waste","sentiment":"neutral","sentiment_score":-0.27497804164886475},{"word":"or","start":596.11005,"end":596.35004,"confidence":0.5322274,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.31136465072631836},{"word":"would","start":596.35004,"end":596.51,"confidence":0.99092954,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.27824872732162476},{"word":"it","start":596.51,"end":596.59,"confidence":0.99554837,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.32928159832954407},{"word":"be","start":596.59,"end":596.91003,"confidence":0.9991242,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.3201363980770111},{"word":"relatively","start":596.91003,"end":597.41003,"confidence":0.9985702,"punctuated_word":"relatively","sentiment":"negative","sentiment_score":-0.34472474455833435},{"word":"okay","start":603.15,"end":603.65,"confidence":0.81150067,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.228211373090744},{"word":"cool","start":603.79004,"end":604.29004,"confidence":0.97774625,"punctuated_word":"Cool.","sentiment":"positive","sentiment_score":0.5724887847900391},{"word":"it","start":619.76,"end":620.0,"confidence":0.9896136,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.32612481713294983},{"word":"says","start":620.0,"end":620.4,"confidence":0.9961903,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.2889705300331116},{"word":"no","start":620.4,"end":620.64,"confidence":0.98534065,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.454342246055603},{"word":"internet","start":620.64,"end":621.14,"confidence":0.927951,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.4549340903759002},{"word":"secured","start":621.2,"end":621.60004,"confidence":0.8650611,"punctuated_word":"secured","sentiment":"negative","sentiment_score":-0.5711970925331116},{"word":"still","start":621.60004,"end":621.92004,"confidence":0.6817251,"punctuated_word":"still.","sentiment":"negative","sentiment_score":-0.49028170108795166},{"word":"and","start":621.92004,"end":622.08,"confidence":0.9910959,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.35833773016929626},{"word":"it's","start":622.08,"end":622.32,"confidence":0.8524199,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.32057279348373413},{"word":"all","start":622.32,"end":622.48004,"confidence":0.58955085,"punctuated_word":"all,","sentiment":"neutral","sentiment_score":-0.3006557524204254},{"word":"like","start":622.48004,"end":622.64,"confidence":0.8612982,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.32391607761383057},{"word":"for","start":622.64,"end":622.80005,"confidence":0.999076,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.33867108821868896},{"word":"example","start":622.80005,"end":623.2,"confidence":0.98777676,"punctuated_word":"example,","sentiment":"neutral","sentiment_score":-0.2838449478149414},{"word":"if","start":623.2,"end":623.36005,"confidence":0.9859941,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.26321664452552795},{"word":"i","start":623.36005,"end":623.44,"confidence":0.9974813,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29262641072273254},{"word":"type","start":623.44,"end":623.60004,"confidence":0.9806871,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.3077463209629059},{"word":"in","start":623.60004,"end":623.76,"confidence":0.9914743,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.3471916615962982},{"word":"youtube","start":623.76,"end":624.26,"confidence":0.93902695,"punctuated_word":"YouTube,","sentiment":"neutral","sentiment_score":-0.31679418683052063},{"word":"it","start":625.44,"end":625.52,"confidence":0.54367423,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.39170965552330017},{"word":"doesn't","start":625.52,"end":625.84,"confidence":0.9998665,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.3795289993286133},{"word":"work","start":625.84,"end":626.34,"confidence":0.87345874,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.32059353590011597},{"word":"so","start":626.56,"end":627.06,"confidence":0.9946444,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14002089202404022},{"word":"or","start":629.2,"end":629.7,"confidence":0.9958715,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06381161510944366},{"word":"anything","start":629.76,"end":630.26,"confidence":0.9758858,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.09258311241865158},{"word":"okay","start":638.035,"end":638.535,"confidence":0.9495009,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05014517903327942},{"word":"so","start":639.475,"end":639.715,"confidence":0.4955428,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.013951238244771956},{"word":"i","start":639.715,"end":639.795,"confidence":0.9914978,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007652314379811287},{"word":"got","start":639.795,"end":640.035,"confidence":0.9970753,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.006479250267148018},{"word":"an","start":640.035,"end":640.195,"confidence":0.99915934,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.011364716105163096},{"word":"email","start":640.195,"end":640.515,"confidence":0.9961128,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.02420196495950222},{"word":"back","start":640.515,"end":640.835,"confidence":0.47235322,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.02677455171942711},{"word":"there","start":640.835,"end":641.335,"confidence":0.8184072,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.013533968478441238},{"word":"well","start":645.635,"end":645.955,"confidence":0.9705668,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.1986684650182724},{"word":"i","start":645.955,"end":646.115,"confidence":0.9995875,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.34000706672668457},{"word":"can't","start":646.115,"end":646.355,"confidence":0.99768895,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.35104817152023315},{"word":"even","start":646.355,"end":646.855,"confidence":0.9991866,"punctuated_word":"even","sentiment":"negative","sentiment_score":-0.3855968117713928},{"word":"google","start":647.41,"end":647.73,"confidence":0.7982116,"punctuated_word":"Google","sentiment":"negative","sentiment_score":-0.35637056827545166},{"word":"anything","start":647.73,"end":648.21,"confidence":0.7416128,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.3269537687301636},{"word":"so","start":648.21,"end":648.71,"confidence":0.99950457,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2449168860912323},{"word":"going","start":649.17,"end":649.41,"confidence":0.99030113,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.2658214867115021},{"word":"to","start":649.41,"end":649.57,"confidence":0.913999,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.30258020758628845},{"word":"the","start":649.57,"end":649.73,"confidence":0.7821083,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3096693158149719},{"word":"speed","start":649.73,"end":649.89,"confidence":0.7357882,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":-0.19550184905529025},{"word":"test","start":649.89,"end":650.13,"confidence":0.97578615,"punctuated_word":"test","sentiment":"neutral","sentiment_score":-0.21811804175376892},{"word":"wi","start":650.13,"end":650.37,"confidence":0.8098427,"punctuated_word":"Wi","sentiment":"negative","sentiment_score":-0.34616124629974365},{"word":"fi","start":650.37,"end":650.69,"confidence":0.9983828,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.23854441940784457},{"word":"website","start":650.69,"end":651.19,"confidence":0.99503386,"punctuated_word":"website","sentiment":"negative","sentiment_score":-0.34490668773651123},{"word":"doesn't","start":651.25,"end":651.57,"confidence":0.99382627,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.2687179446220398},{"word":"work","start":651.57,"end":652.07,"confidence":0.9942282,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.2555123269557953},{"word":"like","start":654.93,"end":655.09,"confidence":0.8781375,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.16114173829555511},{"word":"if","start":655.09,"end":655.25,"confidence":0.9827613,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.15106597542762756},{"word":"i","start":655.25,"end":655.33,"confidence":0.9893082,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1015157625079155},{"word":"i'll","start":655.41,"end":655.57,"confidence":0.9994365,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.028918497264385223},{"word":"type","start":655.57,"end":655.73,"confidence":0.99738806,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.06065673381090164},{"word":"it","start":655.73,"end":655.97,"confidence":0.989682,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.053109314292669296},{"word":"in","start":655.97,"end":656.13,"confidence":0.9919944,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03895304352045059},{"word":"right","start":656.13,"end":656.29,"confidence":0.9954928,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.006071634590625763},{"word":"now","start":656.29,"end":656.79,"confidence":0.8213246,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.02275100350379944},{"word":"speed","start":657.01,"end":657.41,"confidence":0.5973316,"punctuated_word":"Speed","sentiment":"neutral","sentiment_score":-0.027768714353442192},{"word":"test","start":657.41,"end":657.89,"confidence":0.9666635,"punctuated_word":"test","sentiment":"neutral","sentiment_score":-0.02793099358677864},{"word":"dot","start":657.89,"end":658.21,"confidence":0.9669097,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":-0.032952141016721725},{"word":"net","start":658.21,"end":658.69,"confidence":0.98604727,"punctuated_word":"net","sentiment":"neutral","sentiment_score":-0.05098436772823334},{"word":"forward","start":658.69,"end":659.09,"confidence":0.961334,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":-0.05489807948470116},{"word":"slash","start":659.09,"end":659.33,"confidence":0.9992167,"punctuated_word":"slash","sentiment":"neutral","sentiment_score":-0.05682992562651634},{"word":"yeah","start":660.225,"end":660.38495,"confidence":0.93733454,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.05960691720247269},{"word":"it's","start":660.38495,"end":660.625,"confidence":0.94480526,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.21295921504497528},{"word":"just","start":660.625,"end":660.70496,"confidence":0.8676616,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.18826545774936676},{"word":"not","start":660.70496,"end":661.02496,"confidence":0.9522333,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.31985601782798767},{"word":"gonna","start":661.02496,"end":661.185,"confidence":0.86359966,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.3087472915649414},{"word":"it's","start":661.26495,"end":661.425,"confidence":0.69225323,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2835739254951477},{"word":"just","start":661.425,"end":661.58496,"confidence":0.9883342,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.25795960426330566},{"word":"in","start":661.58496,"end":661.82495,"confidence":0.6364566,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.2557254433631897},{"word":"it's","start":661.82495,"end":661.985,"confidence":0.80641204,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.30635541677474976},{"word":"not","start":661.985,"end":662.14496,"confidence":0.92004585,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.32121169567108154},{"word":"gonna","start":662.14496,"end":662.46497,"confidence":0.9787909,"punctuated_word":"gonna","sentiment":"negative","sentiment_score":-0.33484452962875366},{"word":"upload","start":662.46497,"end":662.96497,"confidence":0.9537557,"punctuated_word":"upload.","sentiment":"neutral","sentiment_score":-0.3136969208717346},{"word":"well","start":667.185,"end":667.505,"confidence":0.93967307,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.14136669039726257},{"word":"it's","start":667.505,"end":667.665,"confidence":0.9609667,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.16285830736160278},{"word":"no","start":667.665,"end":667.90497,"confidence":0.55661863,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.12685784697532654},{"word":"not","start":667.985,"end":668.14496,"confidence":0.61700886,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11542972922325134},{"word":"an","start":668.14496,"end":668.225,"confidence":0.4770127,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.16484443843364716},{"word":"well","start":668.46497,"end":668.625,"confidence":0.96483564,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.14723831415176392},{"word":"it's","start":668.625,"end":668.785,"confidence":0.9868193,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1887161135673523},{"word":"just","start":668.785,"end":669.105,"confidence":0.99639785,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.16136977076530457},{"word":"a","start":669.105,"end":669.185,"confidence":0.51513004,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.154928058385849},{"word":"what's","start":669.26495,"end":669.58496,"confidence":0.93738717,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.16632510721683502},{"word":"the","start":669.58496,"end":669.745,"confidence":0.962376,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15978717803955078},{"word":"it","start":670.065,"end":670.305,"confidence":0.98821694,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.17312663793563843},{"word":"just","start":670.305,"end":670.545,"confidence":0.8317192,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.18444812297821045},{"word":"says","start":670.545,"end":671.045,"confidence":0.99611425,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.1445532739162445},{"word":"no","start":671.90497,"end":672.14496,"confidence":0.9183351,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1965959370136261},{"word":"internet","start":672.14496,"end":672.64496,"confidence":0.9059875,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.18258684873580933},{"word":"but","start":677.63,"end":677.79004,"confidence":0.6857379,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.13039220869541168},{"word":"there's","start":677.79004,"end":678.03,"confidence":0.99904287,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.14945566654205322},{"word":"no","start":678.03,"end":678.19,"confidence":0.99965036,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.09874288737773897},{"word":"error","start":678.19,"end":678.43,"confidence":0.9793855,"punctuated_word":"error","sentiment":"neutral","sentiment_score":-0.11182618141174316},{"word":"message","start":678.43,"end":678.75,"confidence":0.89777696,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.1004980206489563},{"word":"it","start":678.75,"end":678.91003,"confidence":0.99020606,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.07949288189411163},{"word":"just","start":678.91003,"end":679.15,"confidence":0.9901826,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06612597405910492},{"word":"spins","start":679.15,"end":679.39,"confidence":0.9813359,"punctuated_word":"spins","sentiment":"neutral","sentiment_score":-0.09810443967580797},{"word":"and","start":679.39,"end":679.55005,"confidence":0.4031834,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10378558933734894},{"word":"then","start":679.55005,"end":679.71,"confidence":0.9929565,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.09114054590463638},{"word":"it","start":679.71,"end":679.75,"confidence":0.83744174,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09690992534160614},{"word":"like","start":679.79004,"end":679.95,"confidence":0.9801923,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1056426241993904},{"word":"you","start":679.95,"end":680.11005,"confidence":0.9985453,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.123142272233963},{"word":"know","start":680.11005,"end":680.19,"confidence":0.98661995,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.12281081080436708},{"word":"like","start":680.19,"end":680.51,"confidence":0.9664936,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.11089377105236052},{"word":"when","start":680.51,"end":680.67004,"confidence":0.99859506,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.09164959192276},{"word":"you're","start":680.67004,"end":680.83,"confidence":0.9976764,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.07932715862989426},{"word":"on","start":680.83,"end":680.99005,"confidence":0.9950571,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06769366562366486},{"word":"google","start":680.99005,"end":681.23004,"confidence":0.99828064,"punctuated_word":"Google","sentiment":"neutral","sentiment_score":-0.056478437036275864},{"word":"and","start":681.23004,"end":681.39,"confidence":0.89871246,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12382756918668748},{"word":"then","start":681.39,"end":681.47003,"confidence":0.99862134,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.11083494871854782},{"word":"you","start":681.47003,"end":681.55005,"confidence":0.9992768,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2123408168554306},{"word":"don't","start":681.55005,"end":681.79004,"confidence":0.99931574,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15619587898254397},{"word":"have","start":681.79004,"end":681.87,"confidence":0.9976139,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1373908370733261},{"word":"wi","start":681.87,"end":682.11005,"confidence":0.8276897,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.09861937165260316},{"word":"fi","start":682.11005,"end":682.27,"confidence":0.99971694,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.04370125010609627},{"word":"and","start":682.27,"end":682.35004,"confidence":0.6665815,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1284005045890808},{"word":"it","start":682.35004,"end":682.43,"confidence":0.955593,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14345872402191162},{"word":"sends","start":682.43,"end":682.67004,"confidence":0.9559034,"punctuated_word":"sends","sentiment":"neutral","sentiment_score":-0.1294361650943756},{"word":"you","start":682.67004,"end":682.75,"confidence":0.78801227,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1358245313167572},{"word":"to","start":682.75,"end":682.91003,"confidence":0.93044984,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.1374296247959137},{"word":"like","start":682.91003,"end":683.07,"confidence":0.998278,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.14113102853298187},{"word":"that","start":683.07,"end":683.23004,"confidence":0.9147443,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.148844912648201},{"word":"dinosaur","start":683.23004,"end":683.73004,"confidence":0.7158912,"punctuated_word":"dinosaur.","sentiment":"neutral","sentiment_score":-0.16005700826644895},{"word":"it","start":683.87,"end":684.11005,"confidence":0.99669826,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.13929665088653564},{"word":"sends","start":684.11005,"end":684.35004,"confidence":0.9650746,"punctuated_word":"sends","sentiment":"neutral","sentiment_score":-0.1370474100112915},{"word":"me","start":684.35004,"end":684.51,"confidence":0.92847896,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1114467978477478},{"word":"to","start":684.51,"end":684.67004,"confidence":0.99647164,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09370775520801544},{"word":"that","start":684.67004,"end":685.17004,"confidence":0.99301803,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.11012250185012816},{"word":"on","start":693.005,"end":693.165,"confidence":0.83626056,"punctuated_word":"On","sentiment":"neutral","sentiment_score":0.00517955981194973},{"word":"the","start":693.165,"end":693.32495,"confidence":0.985207,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008014826104044914},{"word":"wi","start":693.32495,"end":693.485,"confidence":0.99464345,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.008496727794408798},{"word":"fi","start":693.485,"end":693.805,"confidence":0.9995766,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.010105477645993233},{"word":"router","start":693.805,"end":694.305,"confidence":0.9607119,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.006656141951680183},{"word":"the","start":696.845,"end":697.08496,"confidence":0.7811576,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.022097529843449593},{"word":"wi","start":697.08496,"end":697.32495,"confidence":0.99668115,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.030454659834504128},{"word":"fi","start":697.32495,"end":697.485,"confidence":0.9997563,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.02927764318883419},{"word":"router","start":697.485,"end":697.805,"confidence":0.9985164,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.02016797661781311},{"word":"color","start":697.805,"end":698.125,"confidence":0.99219066,"punctuated_word":"color","sentiment":"neutral","sentiment_score":0.03900652378797531},{"word":"is","start":698.125,"end":698.285,"confidence":0.9922799,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.030471816658973697},{"word":"green","start":698.285,"end":698.73,"confidence":0.9485578,"punctuated_word":"green.","sentiment":"neutral","sentiment_score":0.03786572813987732},{"word":"and","start":699.52997,"end":699.69,"confidence":0.9572893,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0176364928483963},{"word":"then","start":699.69,"end":699.93,"confidence":0.9974497,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.010588133707642555},{"word":"if","start":699.93,"end":700.01,"confidence":0.925763,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.014214498922228811},{"word":"i'm","start":700.01,"end":700.17,"confidence":0.9992624,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.01206178404390812},{"word":"looking","start":700.17,"end":700.41,"confidence":0.9996282,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.013700611889362335},{"word":"at","start":700.41,"end":700.57,"confidence":0.9992138,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.014007054269313812},{"word":"the","start":700.57,"end":701.07,"confidence":0.9998857,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01897100731730461},{"word":"the","start":701.20996,"end":701.29,"confidence":0.95701504,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017148640006780624},{"word":"box","start":701.29,"end":701.69,"confidence":0.97969073,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.01922908052802086},{"word":"thingy","start":701.69,"end":702.19,"confidence":0.9768805,"punctuated_word":"thingy,","sentiment":"neutral","sentiment_score":0.017949774861335754},{"word":"it","start":702.73,"end":703.23,"confidence":0.9525695,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.008370587602257729},{"word":"everything","start":703.61,"end":704.01,"confidence":0.9934936,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.03315716236829758},{"word":"is","start":704.01,"end":704.49,"confidence":0.9973966,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0331229567527771},{"word":"green","start":704.49,"end":704.88995,"confidence":0.85356104,"punctuated_word":"green.","sentiment":"neutral","sentiment_score":0.044591572135686874},{"word":"so","start":704.88995,"end":704.97,"confidence":0.9839521,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0368514209985733},{"word":"it's","start":704.97,"end":705.05,"confidence":0.96715665,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.037215977907180786},{"word":"power","start":707.93,"end":708.32996,"confidence":0.94202095,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.06054520606994629},{"word":"is","start":708.32996,"end":708.49,"confidence":0.9518402,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04062531888484955},{"word":"green","start":708.49,"end":708.88995,"confidence":0.8818453,"punctuated_word":"green,","sentiment":"neutral","sentiment_score":0.060444194823503494},{"word":"gold","start":708.88995,"end":709.13,"confidence":0.37742808,"punctuated_word":"gold","sentiment":"neutral","sentiment_score":0.06228037178516388},{"word":"band's","start":709.13,"end":709.44995,"confidence":0.6656209,"punctuated_word":"band's","sentiment":"neutral","sentiment_score":0.04275329038500786},{"word":"green","start":709.44995,"end":709.85,"confidence":0.9598753,"punctuated_word":"green,","sentiment":"neutral","sentiment_score":0.03987140208482742},{"word":"service","start":709.85,"end":710.25,"confidence":0.8278595,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.03838144615292549},{"word":"is","start":710.25,"end":710.41,"confidence":0.99352044,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03882473707199097},{"word":"green","start":710.41,"end":710.73,"confidence":0.9544072,"punctuated_word":"green,","sentiment":"neutral","sentiment_score":0.04819496348500252},{"word":"ethernet","start":710.73,"end":711.20996,"confidence":0.94163543,"punctuated_word":"Ethernet","sentiment":"neutral","sentiment_score":0.03652296215295792},{"word":"one's","start":711.20996,"end":711.61,"confidence":0.6531262,"punctuated_word":"one's","sentiment":"neutral","sentiment_score":0.036452241241931915},{"word":"green","start":711.61,"end":712.01,"confidence":0.9320487,"punctuated_word":"green,","sentiment":"neutral","sentiment_score":0.045720960944890976},{"word":"and","start":712.01,"end":712.51,"confidence":0.9916304,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02722945623099804},{"word":"ethernet","start":712.57,"end":713.07,"confidence":0.7361845,"punctuated_word":"Ethernet.","sentiment":"neutral","sentiment_score":0.03346886858344078},{"word":"oh","start":714.915,"end":715.07495,"confidence":0.6938467,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.048547692596912384},{"word":"my","start":715.07495,"end":715.235,"confidence":0.9642518,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.04942269250750542},{"word":"system's","start":715.235,"end":715.63495,"confidence":0.3963173,"punctuated_word":"system's","sentiment":"neutral","sentiment_score":0.04558726400136947},{"word":"green","start":715.63495,"end":716.13495,"confidence":0.8601121,"punctuated_word":"green.","sentiment":"neutral","sentiment_score":0.049543097615242},{"word":"ethernet","start":716.755,"end":717.255,"confidence":0.44487277,"punctuated_word":"Ethernet","sentiment":"neutral","sentiment_score":0.03765689581632614},{"word":"one","start":717.315,"end":717.555,"confidence":0.99622595,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.04171212762594223},{"word":"is","start":717.555,"end":717.63495,"confidence":0.9900395,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05345573648810387},{"word":"also","start":717.63495,"end":717.95496,"confidence":0.9973062,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.03888414800167084},{"word":"green","start":717.95496,"end":718.45496,"confidence":0.9962375,"punctuated_word":"green.","sentiment":"neutral","sentiment_score":0.035642869770526886},{"word":"yeah","start":728.72,"end":729.04,"confidence":0.9464183,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004179077222943306},{"word":"is","start":729.04,"end":729.27997,"confidence":0.93671554,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.0018368037417531011},{"word":"which","start":729.44,"end":729.68,"confidence":0.93905026,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.001896575093269348},{"word":"number","start":729.68,"end":730.0,"confidence":0.9216795,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.008500093594193459},{"word":"said","start":730.0,"end":730.5,"confidence":0.40695333,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.0026407726109027863},{"word":"so","start":742.805,"end":743.205,"confidence":0.94919676,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07950674742460251},{"word":"by","start":743.205,"end":743.445,"confidence":0.94010884,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.0262523889541626},{"word":"networking","start":743.445,"end":743.925,"confidence":0.8610678,"punctuated_word":"networking,","sentiment":"neutral","sentiment_score":-0.05225204676389694},{"word":"do","start":743.925,"end":744.085,"confidence":0.99582076,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.039179787039756775},{"word":"you","start":744.085,"end":744.165,"confidence":0.99830997,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03831809386610985},{"word":"mean","start":744.165,"end":744.485,"confidence":0.9986834,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.03363807871937752},{"word":"super","start":744.485,"end":744.725,"confidence":0.49575648,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":-0.04311904311180115},{"word":"networks","start":744.725,"end":745.225,"confidence":0.85930693,"punctuated_word":"Networks?","sentiment":"neutral","sentiment_score":-0.040589675307273865},{"word":"okay","start":747.525,"end":747.845,"confidence":0.9304606,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01677080988883972},{"word":"so","start":747.845,"end":748.165,"confidence":0.998629,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03031122125685215},{"word":"i","start":748.165,"end":748.325,"confidence":0.99705076,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04570116102695465},{"word":"was","start":748.325,"end":748.725,"confidence":0.99939907,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.04225919768214226},{"word":"on","start":748.725,"end":748.96497,"confidence":0.99902487,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.046260759234428406},{"word":"call","start":748.96497,"end":749.365,"confidence":0.98409593,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.04433535039424896},{"word":"with","start":749.365,"end":749.845,"confidence":0.99963117,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.05181247740983963},{"word":"i","start":750.165,"end":750.325,"confidence":0.9985007,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06692680716514587},{"word":"don't","start":750.325,"end":750.485,"confidence":0.9997113,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.08412130177021027},{"word":"know","start":750.485,"end":750.725,"confidence":0.9990312,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.059166595339775085},{"word":"his","start":750.725,"end":750.885,"confidence":0.9912582,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.06404857337474823},{"word":"name","start":750.885,"end":751.205,"confidence":0.9425647,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":-0.07811339199542999},{"word":"he","start":751.205,"end":751.445,"confidence":0.5262009,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.08211859315633774},{"word":"didn't","start":751.445,"end":751.685,"confidence":0.99050987,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.10429960489273073},{"word":"tell","start":751.685,"end":751.925,"confidence":0.99924207,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.10364825278520584},{"word":"me","start":751.925,"end":752.085,"confidence":0.80062604,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.0988115891814232},{"word":"but","start":752.085,"end":752.485,"confidence":0.99960357,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0924323797225952},{"word":"i'm","start":752.485,"end":752.645,"confidence":0.9266664,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.061399027705192566},{"word":"on","start":752.645,"end":752.805,"confidence":0.985104,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.048535753041505814},{"word":"call","start":752.805,"end":753.045,"confidence":0.98426545,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.04743705689907074},{"word":"with","start":753.045,"end":753.285,"confidence":0.9979419,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0630069151520729},{"word":"the","start":753.285,"end":753.445,"confidence":0.8483128,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06743791699409485},{"word":"other","start":753.445,"end":753.685,"confidence":0.97800034,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.06647370755672455},{"word":"guy","start":753.685,"end":754.185,"confidence":0.9988269,"punctuated_word":"guy","sentiment":"neutral","sentiment_score":-0.0522792786359787},{"word":"this","start":754.82996,"end":754.99,"confidence":0.99724823,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.04260134696960449},{"word":"time","start":754.99,"end":755.31,"confidence":0.9995254,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.040247127413749695},{"word":"last","start":755.31,"end":755.55,"confidence":0.9991264,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.0456668883562088},{"word":"week","start":755.55,"end":756.05,"confidence":0.7338316,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":-0.06143558770418167},{"word":"or","start":756.43,"end":756.58997,"confidence":0.6422219,"punctuated_word":"Or,","sentiment":"neutral","sentiment_score":-0.07980448007583618},{"word":"actually","start":756.58997,"end":756.91,"confidence":0.99298716,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.09047262370586397},{"word":"not","start":756.91,"end":757.06995,"confidence":0.98210573,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06774929165840149},{"word":"this","start":757.06995,"end":757.23,"confidence":0.99412066,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07955795526504517},{"word":"time","start":757.23,"end":757.38995,"confidence":0.9898545,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.05666058138012886},{"word":"last","start":757.38995,"end":757.55,"confidence":0.99561125,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.06019214168190956},{"word":"week","start":757.55,"end":757.94995,"confidence":0.8605002,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":-0.07071387767791748},{"word":"thursday","start":757.94995,"end":758.26996,"confidence":0.99877256,"punctuated_word":"Thursday","sentiment":"neutral","sentiment_score":-0.05497702211141586},{"word":"last","start":758.26996,"end":758.50995,"confidence":0.9805226,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.05229919403791427},{"word":"week","start":758.50995,"end":758.67,"confidence":0.997668,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":-0.06261920928955078},{"word":"i","start":758.67,"end":758.75,"confidence":0.99979645,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14418210089206696},{"word":"don't","start":758.75,"end":758.91,"confidence":0.9992315,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1640958935022354},{"word":"know","start":758.91,"end":759.06995,"confidence":0.99536437,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.16079866886138916},{"word":"i","start":759.06995,"end":759.14996,"confidence":0.9994191,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2061641365289688},{"word":"forgot","start":759.14996,"end":759.47,"confidence":0.9333006,"punctuated_word":"forgot.","sentiment":"neutral","sentiment_score":-0.16099639236927032},{"word":"it's","start":759.47,"end":759.63,"confidence":0.995438,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2281279563903809},{"word":"been","start":759.63,"end":759.79,"confidence":0.99699664,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.19222110509872437},{"word":"so","start":759.79,"end":759.94995,"confidence":0.91671973,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.23426464200019836},{"word":"long","start":759.94995,"end":760.11,"confidence":0.99982506,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.20430222153663635},{"word":"now","start":760.11,"end":760.61,"confidence":0.99513984,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.20657053589820865},{"word":"anyways","start":760.75,"end":761.23,"confidence":0.81294703,"punctuated_word":"Anyways,","sentiment":"neutral","sentiment_score":-0.0769328773021698},{"word":"and","start":761.23,"end":761.38995,"confidence":0.92649794,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07326065748929977},{"word":"he","start":761.38995,"end":761.70996,"confidence":0.995436,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.09846707433462144},{"word":"said","start":761.70996,"end":762.02997,"confidence":0.8186436,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.10124678909778596},{"word":"i","start":762.02997,"end":762.11,"confidence":0.99978584,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13051918148994446},{"word":"think","start":762.11,"end":762.35,"confidence":0.9999136,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.12496964633464812},{"word":"it's","start":762.35,"end":762.50995,"confidence":0.98706627,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1422688066959381},{"word":"a","start":762.50995,"end":762.58997,"confidence":0.98894954,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14472419023513794},{"word":"network","start":762.58997,"end":762.99,"confidence":0.99978966,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.2301800698041916},{"word":"issue","start":762.99,"end":763.23,"confidence":0.96821,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.1610650271177292},{"word":"i'm","start":763.23,"end":763.38995,"confidence":0.99942386,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08115257322788239},{"word":"gonna","start":763.38995,"end":763.63,"confidence":0.9607003,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.059307582676410675},{"word":"send","start":763.63,"end":763.79,"confidence":0.9971957,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.057805925607681274},{"word":"it","start":763.79,"end":763.94995,"confidence":0.8928747,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03522826358675957},{"word":"to","start":763.94995,"end":764.11,"confidence":0.98942894,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.034225694835186005},{"word":"super","start":764.11,"end":764.43,"confidence":0.80944264,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":-0.020816922187805176},{"word":"network","start":764.43,"end":764.93,"confidence":0.83321476,"punctuated_word":"Network.","sentiment":"neutral","sentiment_score":-0.01856396347284317},{"word":"super","start":765.23,"end":765.55,"confidence":0.99274665,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":-0.01380857452750206},{"word":"network","start":765.55,"end":765.94995,"confidence":0.9779775,"punctuated_word":"Network","sentiment":"neutral","sentiment_score":-0.030502675101161003},{"word":"then","start":765.94995,"end":766.19,"confidence":0.98154986,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.05249634385108948},{"word":"called","start":766.19,"end":766.50995,"confidence":0.9921049,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.024352775886654857},{"word":"me","start":766.50995,"end":766.75,"confidence":0.99960965,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.033291272819042206},{"word":"on","start":766.75,"end":766.99,"confidence":0.99975044,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02239208109676838},{"word":"thursday","start":766.99,"end":767.49,"confidence":0.990644,"punctuated_word":"Thursday.","sentiment":"neutral","sentiment_score":-0.023551050573587418},{"word":"okay","start":768.03503,"end":768.275,"confidence":0.9925473,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.020886646583676335},{"word":"yes","start":768.275,"end":768.435,"confidence":0.8574448,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07443691790103912},{"word":"i","start":768.435,"end":768.59503,"confidence":0.94032246,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08169106394052505},{"word":"was","start":768.59503,"end":768.675,"confidence":0.9405949,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.06187722831964493},{"word":"on","start":768.675,"end":768.91504,"confidence":0.87667733,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.059984784573316574},{"word":"i","start":768.91504,"end":768.995,"confidence":0.97334385,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07155046612024307},{"word":"was","start":768.995,"end":769.155,"confidence":0.9997937,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.07746867835521698},{"word":"on","start":769.155,"end":769.315,"confidence":0.9971667,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0798875093460083},{"word":"call","start":769.315,"end":769.47504,"confidence":0.9763867,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.04837711155414581},{"word":"with","start":769.47504,"end":769.635,"confidence":0.99652976,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05960618704557419},{"word":"him","start":769.635,"end":769.715,"confidence":0.9725935,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.07262670993804932},{"word":"on","start":769.715,"end":769.875,"confidence":0.9942684,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.053063176572322845},{"word":"wednesday","start":769.875,"end":770.275,"confidence":0.9996697,"punctuated_word":"Wednesday","sentiment":"neutral","sentiment_score":0.046731725335121155},{"word":"last","start":770.275,"end":770.515,"confidence":0.9953512,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.05041861906647682},{"word":"week","start":770.515,"end":771.015,"confidence":0.9974798,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":0.059751734137535095},{"word":"super","start":771.155,"end":771.395,"confidence":0.9993026,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":0.14426979422569275},{"word":"network","start":771.395,"end":771.79504,"confidence":0.98604184,"punctuated_word":"Network","sentiment":"neutral","sentiment_score":0.16798150539398193},{"word":"then","start":771.79504,"end":771.955,"confidence":0.97429866,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.15196870267391205},{"word":"called","start":771.955,"end":772.195,"confidence":0.81015515,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.08951643109321594},{"word":"me","start":772.195,"end":772.35504,"confidence":0.96761686,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.130286306142807},{"word":"on","start":772.35504,"end":772.59503,"confidence":0.9967589,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.15617556869983673},{"word":"thursday","start":772.59503,"end":773.09503,"confidence":0.9996105,"punctuated_word":"Thursday","sentiment":"neutral","sentiment_score":0.14210136234760284},{"word":"and","start":773.715,"end":773.875,"confidence":0.5988915,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09054914861917496},{"word":"said","start":773.875,"end":774.195,"confidence":0.99560624,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.10338038951158524},{"word":"it's","start":774.195,"end":774.435,"confidence":0.96400535,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.12539854645729065},{"word":"not","start":774.435,"end":774.675,"confidence":0.999749,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.11613154411315918},{"word":"our","start":774.675,"end":774.835,"confidence":0.99946505,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.03779233247041702},{"word":"problem","start":774.835,"end":775.315,"confidence":0.8415725,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.0729077160358429},{"word":"it's","start":775.315,"end":775.815,"confidence":0.9965203,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0945134088397026},{"word":"airtel's","start":776.115,"end":776.615,"confidence":0.89156604,"punctuated_word":"Airtel's","sentiment":"neutral","sentiment_score":0.13706845045089722},{"word":"problem","start":776.675,"end":777.175,"confidence":0.99756026,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.12043626606464386},{"word":"it's","start":777.395,"end":777.635,"confidence":0.99955726,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.4374638795852661},{"word":"definitely","start":777.635,"end":778.03503,"confidence":0.99720484,"punctuated_word":"definitely","sentiment":"positive","sentiment_score":0.46630555391311646},{"word":"all","start":778.03503,"end":778.195,"confidence":0.983195,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.4316606521606446},{"word":"fine","start":778.195,"end":778.35504,"confidence":0.9951637,"punctuated_word":"fine","sentiment":"positive","sentiment_score":0.3645564913749695},{"word":"on","start":778.35504,"end":778.515,"confidence":0.9994499,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.4536647498607635},{"word":"our","start":778.515,"end":778.59503,"confidence":0.9993154,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.34016749262809753},{"word":"end","start":778.59503,"end":778.755,"confidence":0.95421505,"punctuated_word":"end.","sentiment":"positive","sentiment_score":0.35011613368988037},{"word":"and","start":778.755,"end":778.91504,"confidence":0.79266495,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1663399040699005},{"word":"i","start":778.91504,"end":778.995,"confidence":0.91369605,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08205640316009521},{"word":"have","start":778.995,"end":779.155,"confidence":0.8204909,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":0.10687816888093948},{"word":"like","start":779.155,"end":779.315,"confidence":0.99916506,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.07271397113800049},{"word":"a","start":779.315,"end":779.395,"confidence":0.9859768,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06633607298135757},{"word":"call","start":779.395,"end":779.635,"confidence":0.9973093,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.031395308673381805},{"word":"with","start":779.635,"end":779.875,"confidence":0.9961306,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.057551927864551544},{"word":"super","start":779.875,"end":780.115,"confidence":0.2562863,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":0.03544290363788605},{"word":"for","start":780.115,"end":780.275,"confidence":0.85656416,"punctuated_word":"for,","sentiment":"neutral","sentiment_score":-0.014385104179382324},{"word":"like","start":780.275,"end":780.515,"confidence":0.9995074,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.002974163740873337},{"word":"about","start":780.515,"end":780.835,"confidence":0.9991202,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.013364650309085846},{"word":"half","start":780.835,"end":780.995,"confidence":0.8479798,"punctuated_word":"half","sentiment":"neutral","sentiment_score":0.04716067761182785},{"word":"an","start":780.995,"end":781.155,"confidence":0.996576,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0433456227183342},{"word":"hour","start":781.155,"end":781.655,"confidence":0.9661195,"punctuated_word":"hour.","sentiment":"neutral","sentiment_score":0.010123714804649351},{"word":"then","start":782.67004,"end":783.17004,"confidence":0.517608,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.05960052087903023},{"word":"i","start":783.47003,"end":783.55005,"confidence":0.99671125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.048115044832229614},{"word":"called","start":783.55005,"end":783.87,"confidence":0.99197197,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.0575140118598938},{"word":"i","start":784.03,"end":784.43,"confidence":0.99993455,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05775807052850723},{"word":"messaged","start":784.43,"end":784.93,"confidence":0.9712179,"punctuated_word":"messaged","sentiment":"neutral","sentiment_score":-0.02268439158797264},{"word":"airtel","start":785.55005,"end":786.05005,"confidence":0.9799249,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.01505037397146225},{"word":"again","start":786.11005,"end":786.43,"confidence":0.99030685,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.007832393050193787},{"word":"on","start":786.43,"end":786.59,"confidence":0.99935967,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01754472404718399},{"word":"friday","start":786.59,"end":787.09,"confidence":0.90789855,"punctuated_word":"Friday,","sentiment":"neutral","sentiment_score":0.01674056053161621},{"word":"and","start":787.47003,"end":787.63,"confidence":0.9994624,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0062432363629341125},{"word":"then","start":787.63,"end":787.95,"confidence":0.99961483,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.003991700708866119},{"word":"he","start":787.95,"end":788.19,"confidence":0.9754039,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.010275699198246002},{"word":"said","start":788.19,"end":788.59,"confidence":0.99973947,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.024422340095043182},{"word":"everything","start":788.59,"end":788.99005,"confidence":0.868047,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.17132695019245148},{"word":"is","start":788.99005,"end":789.15,"confidence":0.9986337,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12067029625177383},{"word":"fine","start":789.15,"end":789.47003,"confidence":0.9999316,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.06821615993976593},{"word":"on","start":789.47003,"end":789.63,"confidence":0.99982303,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06297832727432251},{"word":"our","start":789.63,"end":789.79004,"confidence":0.9998714,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.02423907071352005},{"word":"end","start":789.79004,"end":790.29004,"confidence":0.91657704,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.011233054101467133},{"word":"and","start":791.23004,"end":791.39,"confidence":0.95680404,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1283745914697647},{"word":"then","start":791.39,"end":791.55005,"confidence":0.99981564,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.17098358273506165},{"word":"he","start":791.55005,"end":791.79004,"confidence":0.99831355,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.22245049476623535},{"word":"told","start":791.79004,"end":791.95,"confidence":0.9998385,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.28908687829971313},{"word":"me","start":791.95,"end":792.11005,"confidence":0.99986255,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.346923828125},{"word":"to","start":792.11005,"end":792.35004,"confidence":0.9996039,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3949546217918396},{"word":"reset","start":792.35004,"end":792.67004,"confidence":0.95221215,"punctuated_word":"reset","sentiment":"negative","sentiment_score":-0.3895554542541504},{"word":"my","start":792.67004,"end":792.83,"confidence":0.99970055,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.5198138952255249},{"word":"router","start":792.83,"end":793.15,"confidence":0.99964666,"punctuated_word":"router","sentiment":"negative","sentiment_score":-0.38110780715942383},{"word":"again","start":793.15,"end":793.65,"confidence":0.9092442,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.2988453209400177},{"word":"and","start":794.215,"end":794.295,"confidence":0.99952614,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2776167690753937},{"word":"then","start":794.295,"end":794.455,"confidence":0.99876213,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.2885570526123047},{"word":"it's","start":794.455,"end":794.615,"confidence":0.99845576,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4133940637111664},{"word":"still","start":794.615,"end":794.855,"confidence":0.9992268,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.39937591552734375},{"word":"not","start":794.855,"end":795.015,"confidence":0.99952626,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4825266003608704},{"word":"working","start":795.015,"end":795.415,"confidence":0.99410444,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.33012980222702026},{"word":"now","start":795.415,"end":795.655,"confidence":0.9930916,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.11804904043674468},{"word":"so","start":795.735,"end":795.975,"confidence":0.99556124,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.09280522167682648},{"word":"it's","start":795.975,"end":796.215,"confidence":0.9915204,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.14681601524353027},{"word":"definitely","start":796.215,"end":796.695,"confidence":0.9993956,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":-0.02358272671699524},{"word":"not","start":796.695,"end":796.935,"confidence":0.99982256,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08172823488712311},{"word":"super","start":796.935,"end":797.255,"confidence":0.26689252,"punctuated_word":"super","sentiment":"neutral","sentiment_score":-0.09445160627365112},{"word":"problem","start":797.255,"end":797.575,"confidence":0.8536893,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.158625528216362},{"word":"because","start":797.575,"end":797.815,"confidence":0.84920955,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.04173730313777923},{"word":"they've","start":797.815,"end":797.975,"confidence":0.93260443,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":0.01807982847094536},{"word":"already","start":797.975,"end":798.215,"confidence":0.99879056,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.1395632028579712},{"word":"confirmed","start":798.215,"end":798.535,"confidence":0.9991154,"punctuated_word":"confirmed","sentiment":"neutral","sentiment_score":0.040206268429756165},{"word":"that","start":798.535,"end":798.695,"confidence":0.99907625,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06271018087863922},{"word":"it's","start":798.695,"end":798.855,"confidence":0.9992995,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.011316468939185144},{"word":"not","start":798.855,"end":799.015,"confidence":0.9993462,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.02228611707687378},{"word":"their","start":799.015,"end":799.175,"confidence":0.9950369,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.1997729539871216},{"word":"problem","start":799.175,"end":799.675,"confidence":0.8458321,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.1371808648109436},{"word":"and","start":799.895,"end":800.135,"confidence":0.99879116,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.01300579309463501},{"word":"i","start":800.135,"end":800.295,"confidence":0.9992976,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04402877390384674},{"word":"understand","start":800.295,"end":800.695,"confidence":0.99994814,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.04915274679660797},{"word":"that","start":800.695,"end":801.015,"confidence":0.9995333,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09496435523033142},{"word":"you're","start":801.015,"end":801.175,"confidence":0.93558633,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.09568443149328232},{"word":"saying","start":801.175,"end":801.335,"confidence":0.99836963,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.11633475869894028},{"word":"it's","start":801.335,"end":801.495,"confidence":0.9974538,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08126765489578247},{"word":"not","start":801.495,"end":801.655,"confidence":0.9918813,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.026535138487815857},{"word":"your","start":801.655,"end":801.895,"confidence":0.9990953,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.19411493837833405},{"word":"problem","start":801.895,"end":802.295,"confidence":0.99110585,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.12491248548030852},{"word":"however","start":802.295,"end":802.795,"confidence":0.99928916,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.20470291376113892},{"word":"i","start":803.255,"end":803.415,"confidence":0.9994537,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2832997739315033},{"word":"am","start":803.415,"end":803.575,"confidence":0.5663215,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.2712048292160034},{"word":"under","start":803.575,"end":803.735,"confidence":0.9928812,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.2811166048049927},{"word":"the","start":803.735,"end":803.895,"confidence":0.99801266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.27219855785369873},{"word":"impression","start":803.895,"end":804.215,"confidence":0.999858,"punctuated_word":"impression","sentiment":"neutral","sentiment_score":-0.31384649872779846},{"word":"so","start":804.295,"end":804.455,"confidence":0.99768174,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.39198845624923706},{"word":"if","start":804.455,"end":804.615,"confidence":0.99888664,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.37267887592315674},{"word":"there","start":804.615,"end":804.855,"confidence":0.9982127,"punctuated_word":"there","sentiment":"negative","sentiment_score":-0.3615243434906006},{"word":"says","start":804.855,"end":805.09503,"confidence":0.7161854,"punctuated_word":"says","sentiment":"negative","sentiment_score":-0.3643801212310791},{"word":"no","start":805.09503,"end":805.255,"confidence":0.98838276,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.348777711391449},{"word":"internet","start":805.255,"end":805.735,"confidence":0.8944845,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.4182780385017395},{"word":"secured","start":805.735,"end":806.135,"confidence":0.74669755,"punctuated_word":"secured,","sentiment":"neutral","sentiment_score":-0.3289022147655487},{"word":"there's","start":806.135,"end":806.375,"confidence":0.6730347,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.36107856035232544},{"word":"two","start":806.375,"end":806.535,"confidence":0.9971302,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.32330355048179626},{"word":"possibilities","start":806.535,"end":807.035,"confidence":0.99763405,"punctuated_word":"possibilities","sentiment":"neutral","sentiment_score":-0.29043641686439514},{"word":"of","start":807.255,"end":807.415,"confidence":0.9903734,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.3821331262588501},{"word":"what","start":807.415,"end":807.915,"confidence":0.95040524,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.2814787030220032},{"word":"i","start":809.2,"end":809.27997,"confidence":0.7065524,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2573101222515106},{"word":"just","start":809.27997,"end":809.44,"confidence":0.34076905,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1877126544713974},{"word":"need","start":809.44,"end":809.51996,"confidence":0.17389005,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2788042724132538},{"word":"to","start":809.51996,"end":809.68,"confidence":0.9166297,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.26992490887641907},{"word":"prove","start":809.68,"end":809.76,"confidence":0.70544535,"punctuated_word":"prove","sentiment":"neutral","sentiment_score":-0.23968449234962463},{"word":"it","start":809.76,"end":809.92,"confidence":0.7115819,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.18754878640174863},{"word":"to","start":809.92,"end":810.0,"confidence":0.41837773,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1848143041133881},{"word":"you","start":810.0,"end":810.16,"confidence":0.8046154,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.21627700328826904},{"word":"there's","start":810.16,"end":810.32,"confidence":0.6135105,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.19020234048366547},{"word":"two","start":810.32,"end":810.48,"confidence":0.98799115,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.15530630946159363},{"word":"possibilities","start":810.48,"end":810.98,"confidence":0.9986083,"punctuated_word":"possibilities","sentiment":"neutral","sentiment_score":-0.15716931223869324},{"word":"of","start":811.2,"end":811.44,"confidence":0.9989421,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1818460673093796},{"word":"what","start":811.44,"end":811.68,"confidence":0.99951696,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2182980328798294},{"word":"the","start":811.68,"end":811.83997,"confidence":0.98873365,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23291492462158203},{"word":"issue","start":811.83997,"end":812.16,"confidence":0.9992792,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.23402537405490875},{"word":"is","start":812.16,"end":812.64,"confidence":0.9930578,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.17001749575138092},{"word":"the","start":812.64,"end":812.88,"confidence":0.99796104,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.16531585156917572},{"word":"first","start":812.88,"end":813.2,"confidence":0.9998965,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.1797393262386322},{"word":"issue","start":813.2,"end":813.51996,"confidence":0.9991264,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.27400389313697815},{"word":"is","start":813.51996,"end":813.76,"confidence":0.940565,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.232725590467453},{"word":"as","start":813.76,"end":813.92,"confidence":0.9893161,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.20477911829948425},{"word":"you","start":813.92,"end":814.08,"confidence":0.99410856,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1709454357624054},{"word":"said","start":814.08,"end":814.32,"confidence":0.9835045,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.1692180633544922},{"word":"it's","start":814.32,"end":814.48,"confidence":0.98366344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.22205722332000732},{"word":"a","start":814.48,"end":814.56,"confidence":0.813759,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.23319533467292783},{"word":"network","start":814.56,"end":814.95996,"confidence":0.9999069,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.2726913392543793},{"word":"problem","start":814.95996,"end":815.27997,"confidence":0.95651424,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.22406575083732605},{"word":"so","start":815.27997,"end":815.76,"confidence":0.99750465,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14822329580783844},{"word":"ordinarily","start":815.76,"end":816.26,"confidence":0.81535757,"punctuated_word":"ordinarily,","sentiment":"neutral","sentiment_score":-0.12741482257843018},{"word":"that'd","start":816.32,"end":816.39996,"confidence":0.80372024,"punctuated_word":"that'd","sentiment":"neutral","sentiment_score":-0.08880645036697388},{"word":"be","start":816.39996,"end":816.56,"confidence":0.9771722,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0822051614522934},{"word":"nbn","start":816.56,"end":816.95996,"confidence":0.8505131,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":-0.08200854063034058},{"word":"or","start":816.95996,"end":817.04,"confidence":0.84839636,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0997798591852188},{"word":"in","start":817.04,"end":817.2,"confidence":0.68502617,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09011442959308624},{"word":"this","start":817.2,"end":817.36,"confidence":0.99667114,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07216490805149078},{"word":"case","start":817.36,"end":817.51996,"confidence":0.8685337,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":-0.0724685788154602},{"word":"super","start":817.51996,"end":818.0,"confidence":0.5073459,"punctuated_word":"Super.","sentiment":"neutral","sentiment_score":-0.10167378187179564},{"word":"but","start":818.0,"end":818.16,"confidence":0.9943031,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.21744781732559204},{"word":"the","start":818.16,"end":818.24,"confidence":0.9995759,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3383282423019409},{"word":"second","start":818.24,"end":818.56,"confidence":0.99983037,"punctuated_word":"second","sentiment":"negative","sentiment_score":-0.3913213312625885},{"word":"problem","start":818.56,"end":818.88,"confidence":0.999476,"punctuated_word":"problem","sentiment":"negative","sentiment_score":-0.4201537370681762},{"word":"is","start":818.88,"end":819.04,"confidence":0.97712016,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3912452161312103},{"word":"it","start":819.04,"end":819.12,"confidence":0.95848674,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.5194056630134583},{"word":"could","start":819.12,"end":819.27997,"confidence":0.98915,"punctuated_word":"could","sentiment":"negative","sentiment_score":-0.4816563129425049},{"word":"be","start":819.27997,"end":819.44,"confidence":0.9940843,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.5769591331481934},{"word":"the","start":819.44,"end":819.6,"confidence":0.996241,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6635783314704895},{"word":"router","start":819.6,"end":820.0,"confidence":0.9506824,"punctuated_word":"router.","sentiment":"negative","sentiment_score":-0.5251631736755371},{"word":"so","start":820.0,"end":820.16,"confidence":0.99968326,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.4488466382026672},{"word":"the","start":820.16,"end":820.32,"confidence":0.99919826,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6212755441665649},{"word":"router","start":820.32,"end":820.72,"confidence":0.9944147,"punctuated_word":"router","sentiment":"negative","sentiment_score":-0.6172469854354858},{"word":"itself","start":820.72,"end":821.12,"confidence":0.9990074,"punctuated_word":"itself","sentiment":"negative","sentiment_score":-0.6127363443374634},{"word":"is","start":821.12,"end":821.62,"confidence":0.9992649,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.706482470035553},{"word":"faulty","start":821.865,"end":822.185,"confidence":0.9929717,"punctuated_word":"faulty","sentiment":"negative","sentiment_score":-0.651970624923706},{"word":"and","start":822.185,"end":822.505,"confidence":0.92755604,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5385197997093201},{"word":"is","start":822.505,"end":822.825,"confidence":0.7700476,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6047308444976807},{"word":"miss","start":822.825,"end":823.325,"confidence":0.78218746,"punctuated_word":"miss","sentiment":"negative","sentiment_score":-0.5228941440582275},{"word":"like","start":823.705,"end":823.865,"confidence":0.9591911,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.4675625562667846},{"word":"it's","start":823.865,"end":824.105,"confidence":0.9990734,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.5913016200065613},{"word":"not","start":824.105,"end":824.265,"confidence":0.99961424,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5908519625663757},{"word":"actually","start":824.265,"end":824.665,"confidence":0.9977609,"punctuated_word":"actually","sentiment":"negative","sentiment_score":-0.5482388138771057},{"word":"connecting","start":824.665,"end":825.065,"confidence":0.9992194,"punctuated_word":"connecting","sentiment":"negative","sentiment_score":-0.5567128658294678},{"word":"to","start":825.065,"end":825.225,"confidence":0.9996275,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5193743705749512},{"word":"the","start":825.225,"end":825.305,"confidence":0.99985623,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5076267123222351},{"word":"network","start":825.305,"end":825.805,"confidence":0.9996865,"punctuated_word":"network.","sentiment":"negative","sentiment_score":-0.4801080524921417},{"word":"i","start":826.185,"end":826.345,"confidence":0.9925821,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35820215940475464},{"word":"know","start":826.345,"end":826.425,"confidence":0.99969876,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.33517348766326904},{"word":"the","start":826.425,"end":826.585,"confidence":0.9914648,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.40947961807250977},{"word":"network","start":826.585,"end":826.905,"confidence":0.9980927,"punctuated_word":"network","sentiment":"negative","sentiment_score":-0.3553210496902466},{"word":"the","start":826.985,"end":827.225,"confidence":0.5862725,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.33795398473739624},{"word":"what","start":827.225,"end":827.465,"confidence":0.3292376,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.3865543603897095},{"word":"the","start":827.545,"end":827.625,"confidence":0.99792624,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4734618663787842},{"word":"router","start":827.625,"end":827.945,"confidence":0.99343973,"punctuated_word":"router","sentiment":"negative","sentiment_score":-0.4361715018749237},{"word":"is","start":827.945,"end":828.025,"confidence":0.6417934,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4090743362903595},{"word":"saying","start":828.025,"end":828.265,"confidence":0.9956657,"punctuated_word":"saying","sentiment":"negative","sentiment_score":-0.40220174193382263},{"word":"it's","start":828.265,"end":828.425,"confidence":0.97699606,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4584789276123047},{"word":"connecting","start":828.425,"end":828.745,"confidence":0.71378833,"punctuated_word":"connecting","sentiment":"negative","sentiment_score":-0.46089428663253784},{"word":"to","start":828.745,"end":828.905,"confidence":0.9959383,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.42160412669181824},{"word":"the","start":828.905,"end":828.985,"confidence":0.9145298,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.46553704142570496},{"word":"network","start":828.985,"end":829.145,"confidence":0.98316336,"punctuated_word":"network,","sentiment":"negative","sentiment_score":-0.38162362575531006},{"word":"but","start":829.145,"end":829.305,"confidence":0.9998938,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.3058522939682007},{"word":"it's","start":829.305,"end":829.545,"confidence":0.99968886,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.5605212450027466},{"word":"obviously","start":829.545,"end":830.025,"confidence":0.985239,"punctuated_word":"obviously","sentiment":"negative","sentiment_score":-0.5600439310073853},{"word":"not","start":830.025,"end":830.185,"confidence":0.9993912,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5945037007331848},{"word":"connecting","start":830.185,"end":830.505,"confidence":0.9918961,"punctuated_word":"connecting","sentiment":"negative","sentiment_score":-0.5591063499450684},{"word":"to","start":830.505,"end":830.665,"confidence":0.9984823,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6274177432060242},{"word":"the","start":830.665,"end":830.745,"confidence":0.59165597,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5892885327339172},{"word":"network","start":830.745,"end":831.245,"confidence":0.9997629,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.1851653754711151},{"word":"i","start":831.945,"end":832.105,"confidence":0.9983102,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2615213692188263},{"word":"don't","start":832.105,"end":832.345,"confidence":0.9999319,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.226188063621521},{"word":"have","start":832.345,"end":832.505,"confidence":0.9998528,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1786707639694214},{"word":"a","start":832.505,"end":832.585,"confidence":0.99884194,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1688971966505051},{"word":"second","start":832.585,"end":832.905,"confidence":0.9970688,"punctuated_word":"second","sentiment":"neutral","sentiment_score":-0.2799469828605652},{"word":"router","start":832.905,"end":833.145,"confidence":0.8567951,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.16538801789283752},{"word":"so","start":833.145,"end":833.305,"confidence":0.9831275,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1688072383403778},{"word":"i","start":833.305,"end":833.465,"confidence":0.9978969,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20374931395053864},{"word":"can't","start":833.465,"end":833.705,"confidence":0.9970758,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.16541080176830292},{"word":"confirm","start":833.705,"end":834.025,"confidence":0.9991842,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":-0.17846034467220306},{"word":"or","start":834.025,"end":834.105,"confidence":0.93565494,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.17513711750507355},{"word":"check","start":834.105,"end":834.345,"confidence":0.9976713,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.1995326578617096},{"word":"this","start":834.345,"end":834.505,"confidence":0.7646865,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.23994305729866028},{"word":"but","start":834.505,"end":834.665,"confidence":0.99905187,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.2651480436325073},{"word":"i","start":834.665,"end":834.745,"confidence":0.9992888,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3030272126197815},{"word":"know","start":834.745,"end":834.905,"confidence":0.9997999,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.30770573019981384},{"word":"for","start":834.905,"end":835.065,"confidence":0.97996175,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2879869043827057},{"word":"a","start":835.065,"end":835.145,"confidence":0.9885134,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2846779227256775},{"word":"fact","start":835.145,"end":835.305,"confidence":0.99960476,"punctuated_word":"fact","sentiment":"neutral","sentiment_score":-0.2535892128944397},{"word":"it's","start":835.305,"end":835.545,"confidence":0.8978113,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.38129472732543945},{"word":"not","start":835.545,"end":835.705,"confidence":0.9950959,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.41145849227905273},{"word":"superposition","start":835.705,"end":836.185,"confidence":0.6393099,"punctuated_word":"superposition","sentiment":"neutral","sentiment_score":-0.32182300090789795},{"word":"because","start":836.185,"end":836.425,"confidence":0.69154155,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2656388580799103},{"word":"i've","start":836.425,"end":836.585,"confidence":0.9701108,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.2677168846130371},{"word":"already","start":836.585,"end":836.825,"confidence":0.99516356,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.3188331723213196},{"word":"checked","start":836.825,"end":837.12,"confidence":0.99207866,"punctuated_word":"checked.","sentiment":"neutral","sentiment_score":-0.2382009923458099},{"word":"and","start":838.48,"end":838.72,"confidence":0.99764615,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.14804603159427643},{"word":"also","start":838.72,"end":839.04,"confidence":0.5473337,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.12509837746620178},{"word":"if","start":839.04,"end":839.2,"confidence":0.53331584,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.12976595759391785},{"word":"it","start":839.2,"end":839.27997,"confidence":0.9607082,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.16310611367225647},{"word":"was","start":839.27997,"end":839.52,"confidence":0.9961266,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.13636478781700134},{"word":"super","start":839.52,"end":839.76,"confidence":0.94989765,"punctuated_word":"super","sentiment":"neutral","sentiment_score":-0.12739527225494385},{"word":"issue","start":839.76,"end":840.08,"confidence":0.8866267,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.1393279731273651},{"word":"then","start":840.08,"end":840.24,"confidence":0.99830306,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.12902532517910004},{"word":"my","start":840.24,"end":840.4,"confidence":0.9987662,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.12313162535429},{"word":"neighbor","start":840.4,"end":840.8,"confidence":0.9984212,"punctuated_word":"neighbor","sentiment":"neutral","sentiment_score":-0.10459976643323898},{"word":"who","start":840.8,"end":840.96,"confidence":0.5120923,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.06230282410979271},{"word":"uses","start":840.96,"end":841.2,"confidence":0.6577218,"punctuated_word":"uses","sentiment":"neutral","sentiment_score":-0.0439152829349041},{"word":"the","start":841.2,"end":841.36,"confidence":0.99749655,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06186646968126297},{"word":"same","start":841.36,"end":841.52,"confidence":0.99915195,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.03793870657682419},{"word":"thing","start":841.52,"end":841.76,"confidence":0.9977108,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.050699420273303986},{"word":"would","start":841.76,"end":841.92,"confidence":0.95119697,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.04227541014552117},{"word":"have","start":841.92,"end":842.0,"confidence":0.99924684,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06638166308403015},{"word":"the","start":842.0,"end":842.08,"confidence":0.9982114,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07719050347805023},{"word":"same","start":842.08,"end":842.24,"confidence":0.99928075,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.06661367416381836},{"word":"issue","start":842.24,"end":842.48,"confidence":0.9473255,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.07452643662691116},{"word":"but","start":842.48,"end":842.64,"confidence":0.99961215,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.049779534339904785},{"word":"they","start":842.64,"end":842.8,"confidence":0.99537355,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.10667651891708374},{"word":"do","start":842.8,"end":842.88,"confidence":0.9486153,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07715369760990143},{"word":"not","start":842.88,"end":843.04,"confidence":0.9936668,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05169296637177467},{"word":"have","start":843.04,"end":843.12,"confidence":0.9977063,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.08628116548061371},{"word":"their","start":843.12,"end":843.27997,"confidence":0.509326,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.1396683305501938},{"word":"issue","start":843.27997,"end":843.52,"confidence":0.9590752,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.0772126168012619},{"word":"their","start":843.52,"end":843.6,"confidence":0.92005986,"punctuated_word":"Their","sentiment":"neutral","sentiment_score":0.03151635825634003},{"word":"wi","start":843.6,"end":843.76,"confidence":0.8302034,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.02418655902147293},{"word":"fi","start":843.76,"end":843.92,"confidence":0.99930036,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.03282953426241875},{"word":"works","start":843.92,"end":844.24,"confidence":0.90289676,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.08161714673042297},{"word":"fine","start":844.24,"end":844.74,"confidence":0.99906826,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.04768354445695877},{"word":"okay","start":873.82,"end":874.22003,"confidence":0.98302346,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06724003702402115},{"word":"but","start":874.22003,"end":874.38,"confidence":0.9926738,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.09489385038614272},{"word":"it's","start":874.38,"end":874.54,"confidence":0.9989135,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1132802665233612},{"word":"not","start":874.54,"end":874.86,"confidence":0.99913484,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13102462887763977},{"word":"super","start":874.86,"end":875.18,"confidence":0.8051519,"punctuated_word":"super","sentiment":"neutral","sentiment_score":-0.079396091401577},{"word":"problem","start":875.18,"end":875.42,"confidence":0.25969297,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.15621832013130188},{"word":"either","start":875.42,"end":875.92,"confidence":0.9021218,"punctuated_word":"either.","sentiment":"neutral","sentiment_score":-0.14353115856647491},{"word":"correct","start":882.3,"end":882.8,"confidence":0.9942787,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.02920341864228249},{"word":"yeah","start":904.14,"end":904.38,"confidence":0.9041277,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.034407567232847214},{"word":"what's","start":904.38,"end":904.62,"confidence":0.6384704,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.019803350791335102},{"word":"that","start":904.62,"end":904.86,"confidence":0.6571936,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.01823020912706852},{"word":"tennessee","start":904.86,"end":905.36,"confidence":0.75027514,"punctuated_word":"Tennessee?","sentiment":"neutral","sentiment_score":0.0094521502032876},{"word":"okay","start":919.165,"end":919.665,"confidence":0.97974706,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03722459077835083},{"word":"great","start":928.93,"end":929.43,"confidence":0.9306451,"punctuated_word":"Great.","sentiment":"neutral","sentiment_score":0.2728310823440552},{"word":"can","start":929.81,"end":930.13,"confidence":0.8000315,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.11049506068229677},{"word":"i","start":930.13,"end":930.45,"confidence":0.99984074,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.031065206974744797},{"word":"also","start":930.45,"end":930.93,"confidence":0.99793077,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.026323381811380383},{"word":"ask","start":930.93,"end":931.25,"confidence":0.9998041,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.05208440870046616},{"word":"it's","start":933.49,"end":933.73,"confidence":0.52060574,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.103628471493721},{"word":"just","start":933.73,"end":933.89,"confidence":0.64446044,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1620229184627533},{"word":"taking","start":933.89,"end":934.13,"confidence":0.64914745,"punctuated_word":"taking,","sentiment":"neutral","sentiment_score":-0.1410747468471527},{"word":"like","start":934.13,"end":934.29,"confidence":0.99857,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.09508153796195984},{"word":"two","start":934.29,"end":934.45,"confidence":0.99504685,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.1154099777340889},{"word":"weeks","start":934.45,"end":934.77,"confidence":0.9989178,"punctuated_word":"weeks","sentiment":"neutral","sentiment_score":-0.09470708668231964},{"word":"now","start":934.77,"end":935.27,"confidence":0.8691884,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.12758830189704895},{"word":"i","start":936.13,"end":936.21,"confidence":0.98707646,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4539560079574585},{"word":"don't","start":936.21,"end":936.45,"confidence":0.9997301,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4323140382766723},{"word":"have","start":936.45,"end":936.69,"confidence":0.99966717,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.385845810174942},{"word":"any","start":936.69,"end":936.85,"confidence":0.9995933,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.4232771098613739},{"word":"internet","start":936.85,"end":937.25,"confidence":0.9864167,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.3710217475891114},{"word":"i've","start":937.25,"end":937.33,"confidence":0.9994404,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.3586902618408203},{"word":"had","start":937.33,"end":937.49,"confidence":0.9997174,"punctuated_word":"had","sentiment":"negative","sentiment_score":-0.3565492630004883},{"word":"a","start":937.49,"end":937.57,"confidence":0.99746764,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3668408691883087},{"word":"hotspot","start":937.57,"end":937.97,"confidence":0.85881627,"punctuated_word":"hotspot","sentiment":"negative","sentiment_score":-0.427728533744812},{"word":"this","start":937.97,"end":938.13,"confidence":0.9724326,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3789581060409546},{"word":"whole","start":938.13,"end":938.29,"confidence":0.99687564,"punctuated_word":"whole","sentiment":"negative","sentiment_score":-0.36574459075927734},{"word":"time","start":938.29,"end":938.45,"confidence":0.99796885,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.31452226638793945},{"word":"it's","start":938.45,"end":938.69,"confidence":0.99950385,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.577389121055603},{"word":"very","start":938.69,"end":938.93,"confidence":0.9997727,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.6264786720275879},{"word":"frustrating","start":938.93,"end":939.43,"confidence":0.999907,"punctuated_word":"frustrating.","sentiment":"negative","sentiment_score":-0.5030161142349243},{"word":"is","start":940.22504,"end":940.465,"confidence":0.9557246,"punctuated_word":"Is","sentiment":"negative","sentiment_score":-0.34710991382598877},{"word":"there","start":940.465,"end":940.625,"confidence":0.9994361,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.3177836835384369},{"word":"anyone","start":940.625,"end":940.86505,"confidence":0.9987237,"punctuated_word":"anyone","sentiment":"neutral","sentiment_score":-0.3222346603870392},{"word":"i","start":940.86505,"end":941.025,"confidence":0.990225,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.34135380387306213},{"word":"can","start":941.025,"end":941.265,"confidence":0.68600243,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.27567076683044434},{"word":"talk","start":941.265,"end":941.505,"confidence":0.72434133,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.21770259737968445},{"word":"to","start":941.505,"end":941.905,"confidence":0.9394407,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.18682163953781128},{"word":"like","start":941.905,"end":942.065,"confidence":0.98703766,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1691768318414688},{"word":"on","start":942.065,"end":942.22504,"confidence":0.9944022,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.16344031691551208},{"word":"the","start":942.22504,"end":942.385,"confidence":0.9744741,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17106837034225464},{"word":"account","start":942.385,"end":942.705,"confidence":0.8490652,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.22473764419555664},{"word":"team","start":942.705,"end":942.86505,"confidence":0.8537647,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.18823015689849856},{"word":"or","start":942.86505,"end":943.025,"confidence":0.7498112,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.19807949662208557},{"word":"something","start":943.025,"end":943.265,"confidence":0.976708,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.22973895072937012},{"word":"like","start":943.265,"end":943.42505,"confidence":0.9975284,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.3118239641189575},{"word":"that","start":943.42505,"end":943.66504,"confidence":0.99973744,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.28109899163246155},{"word":"with","start":943.66504,"end":943.825,"confidence":0.82624054,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.21080432832241056},{"word":"so","start":944.385,"end":944.54504,"confidence":0.99260676,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.24312356114387512},{"word":"i","start":944.54504,"end":944.625,"confidence":0.99876887,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24565136432647705},{"word":"got","start":944.625,"end":944.78503,"confidence":0.99943167,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.28617459535598755},{"word":"an","start":944.78503,"end":944.945,"confidence":0.9994661,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2880604565143585},{"word":"email","start":944.945,"end":945.185,"confidence":0.99955195,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.3005164563655853},{"word":"and","start":945.185,"end":945.34503,"confidence":0.68156207,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2609613537788391},{"word":"said","start":945.34503,"end":945.585,"confidence":0.85356486,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.27695316076278687},{"word":"like","start":945.585,"end":945.745,"confidence":0.9979377,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.3045065999031067},{"word":"they","start":945.745,"end":945.905,"confidence":0.9996039,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.2974095344543457},{"word":"just","start":945.905,"end":946.22504,"confidence":0.9958456,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2845347821712494},{"word":"added","start":946.22504,"end":946.54504,"confidence":0.99829227,"punctuated_word":"added","sentiment":"neutral","sentiment_score":-0.3202293813228607},{"word":"an","start":946.54504,"end":946.705,"confidence":0.9960205,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2998475730419159},{"word":"extra","start":946.705,"end":947.025,"confidence":0.9998702,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":-0.2812226414680481},{"word":"month","start":947.025,"end":947.265,"confidence":0.9830111,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.2256467640399933},{"word":"to","start":947.265,"end":947.34503,"confidence":0.99150825,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2932647466659546},{"word":"my","start":947.34503,"end":947.42505,"confidence":0.9989706,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.3168373107910156},{"word":"wi","start":947.42505,"end":947.585,"confidence":0.851135,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.2021014243364334},{"word":"fi","start":947.585,"end":947.745,"confidence":0.85349977,"punctuated_word":"Fi,","sentiment":"neutral","sentiment_score":-0.20857523381710052},{"word":"but","start":947.745,"end":947.905,"confidence":0.99935406,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.25074607133865356},{"word":"adding","start":947.905,"end":948.025,"confidence":0.2884279,"punctuated_word":"adding","sentiment":"negative","sentiment_score":-0.3861430883407593},{"word":"an","start":948.025,"end":948.145,"confidence":0.5599816,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.35985907912254333},{"word":"extra","start":948.145,"end":948.385,"confidence":0.9999012,"punctuated_word":"extra","sentiment":"negative","sentiment_score":-0.35246679186820984},{"word":"month","start":948.385,"end":948.54504,"confidence":0.9979777,"punctuated_word":"month","sentiment":"negative","sentiment_score":-0.33924439549446106},{"word":"to","start":948.54504,"end":948.625,"confidence":0.68611205,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.39798298478126526},{"word":"my","start":948.625,"end":948.78503,"confidence":0.9947543,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4180259704589844},{"word":"wi","start":948.78503,"end":948.86505,"confidence":0.9989544,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.3313921391963959},{"word":"fi","start":948.86505,"end":949.025,"confidence":0.9999256,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.30024993419647217},{"word":"doesn't","start":949.025,"end":949.265,"confidence":0.95188385,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.37811940908432007},{"word":"do","start":949.265,"end":949.42505,"confidence":0.98653245,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.31790298223495483},{"word":"anything","start":949.42505,"end":949.66504,"confidence":0.9988992,"punctuated_word":"anything","sentiment":"negative","sentiment_score":-0.34237316250801086},{"word":"if","start":949.66504,"end":949.825,"confidence":0.9396302,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.3520180583000183},{"word":"i","start":949.825,"end":949.905,"confidence":0.9981844,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4166335463523865},{"word":"can't","start":949.905,"end":950.22504,"confidence":0.9494274,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.3463696241378784},{"word":"use","start":950.22504,"end":950.385,"confidence":0.99371886,"punctuated_word":"use","sentiment":"negative","sentiment_score":-0.3447204530239105},{"word":"it","start":950.385,"end":950.885,"confidence":0.9984261,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.27829205989837646},{"word":"who","start":951.98505,"end":952.385,"confidence":0.9892675,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.10832519829273224},{"word":"who","start":952.385,"end":952.54504,"confidence":0.9819838,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.10381632298231123},{"word":"is","start":952.54504,"end":952.78503,"confidence":0.96895593,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1133015900850296},{"word":"the","start":952.78503,"end":952.86505,"confidence":0.9984718,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12049685418605804},{"word":"best","start":952.86505,"end":953.10504,"confidence":0.99948347,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.0703917071223259},{"word":"point","start":953.10504,"end":953.265,"confidence":0.9988913,"punctuated_word":"point","sentiment":"neutral","sentiment_score":-0.042904362082481384},{"word":"of","start":953.265,"end":953.42505,"confidence":0.9979888,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.039927393198013306},{"word":"contact","start":953.42505,"end":953.905,"confidence":0.9963398,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.1231529265642166},{"word":"for","start":953.905,"end":954.145,"confidence":0.99410206,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0421549454331398},{"word":"future","start":954.145,"end":954.385,"confidence":0.9756777,"punctuated_word":"future","sentiment":"neutral","sentiment_score":-0.009296104311943054},{"word":"reference","start":954.385,"end":954.81,"confidence":0.9849107,"punctuated_word":"reference?","sentiment":"neutral","sentiment_score":-0.03756694868206978},{"word":"yep","start":964.97,"end":965.47,"confidence":0.7487741,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02558975480496883},{"word":"no","start":969.93,"end":970.17,"confidence":0.8203862,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12779958546161652},{"word":"well","start":970.17,"end":970.25,"confidence":0.97481966,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.0659317597746849},{"word":"could","start":970.25,"end":970.41,"confidence":0.7754481,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.05614888668060303},{"word":"i","start":970.41,"end":970.49,"confidence":0.9993185,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04893173649907112},{"word":"just","start":970.49,"end":970.785,"confidence":0.7860416,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":-0.03673183545470238},{"word":"like","start":970.785,"end":971.02496,"confidence":0.99813294,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.004861397668719292},{"word":"have","start":971.02496,"end":971.185,"confidence":0.9954716,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0021846257150173187},{"word":"an","start":971.185,"end":971.685,"confidence":0.98885673,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.01721743866801262},{"word":"email","start":971.985,"end":972.225,"confidence":0.9939374,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":-0.009097544476389883},{"word":"is","start":972.225,"end":972.38495,"confidence":0.985887,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.0054368674755096436},{"word":"that","start":972.38495,"end":972.545,"confidence":0.9998479,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.011968642473220823},{"word":"possible","start":972.545,"end":973.045,"confidence":0.99949247,"punctuated_word":"possible?","sentiment":"neutral","sentiment_score":-0.02328859269618988},{"word":"okay","start":982.14496,"end":982.625,"confidence":0.93410766,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.39335083961486816},{"word":"that","start":982.625,"end":982.785,"confidence":0.995168,"punctuated_word":"That","sentiment":"positive","sentiment_score":0.7178325653076172},{"word":"sounds","start":982.785,"end":983.185,"confidence":0.97779125,"punctuated_word":"sounds","sentiment":"positive","sentiment_score":0.7438801527023315},{"word":"good","start":983.185,"end":983.425,"confidence":0.9961281,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.7283507585525513},{"word":"then","start":983.425,"end":983.925,"confidence":0.98645097,"punctuated_word":"then.","sentiment":"positive","sentiment_score":0.612725019454956},{"word":"thank","start":986.9309,"end":987.1709,"confidence":0.8055487,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6803297400474548},{"word":"you","start":987.1709,"end":987.4909,"confidence":0.9991942,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6707284450531006},{"word":"bye","start":987.4909,"end":987.57086,"confidence":0.9715631,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.26195016503334045},{"word":"bye","start":987.57086,"end":988.07086,"confidence":0.9952415,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.0935300439596176}],"paragraphs":{"transcript":"\nHello. This is Hayden. I'm just returning the call from before. I've been with regards to the Wi Fi. I told the trainer's email sent from, I believe it was Maureen.\n\nYeah. Maureen. Okay. But previously, I was contacting someone else at Airtel about tech support and this is over, like, sub messages, like, someone, like, the text messages thing. And he told me to reset my router, and then he said he was in the process of running some tests.\n\nPlease allow some time for him to get back to me, And then he never got back to me, and this is on Friday. So my router's reset, hence, I'm not actually able to check if the Wi Fi works again. And I don't really know how to set it back to, like, that default Airtel settings. Like, right now, it's coming up as r 3,000 as opposed to, like, Airtel five g whatever number. Yeah.\n\nThat was on Friday Friday. Friday night? Yeah. Friday night. So how do I sorry.\n\nThat's the problem because I forgot how to do it. How do how do I do that? Like, log in to the Wi Fi router? Do I need to connect to the network first? Like okay.\n\nCool. Got it. Okay. And then I'd type in the IP address. I don't know.\n\nIt's on the back of the router. Right? Thanks for calling in your help, by the way. Thank you. I'm just entering it right now, and I think it's I'm just logged in already.\n\nYeah. I'm logged in already. And then I'm gonna just click triple so p p p o e. Right? And then for admin, what should I do?\n\nUsername and password. Yeah. It says save once again. Okay. And then yeah.\n\nTriple POE, username, password. I don't know what it's referring to. Okay. Yeah. Would be helpful if you sent it to me, or if you just read it out loud, I'm sure I could type it in as well.\n\nOh, thank you. Username is 000970@ed.netau. Okay. Alright. And then now I see LAN IP address, LAN subnet mask, DHCP client range.\n\nDo I need to change any of that? Yep. Just press nay. Yep. And then it says admin account finished.\n\nNew password, confirm password. Should I what should I put for that? Would it just be Admin again? No. I need it says required.\n\nIt says required? Like, that's in my account. Okay. Yeah. It says the admin account, new password, confirms password.\n\nYep. And is there a recommended password I use? Is it do I just make it up? Or This password so what's this password? Is this password the one that you like, actually log in to the Wi Fi?\n\nOkay. So where do you do I do I just try the Admin again? Like, someone forget. I'm gonna say the Admin. So it's on the same at the back of the router.\n\nOh, password shall contain at least eight characters and should be a combination of numbers, uppercase letters. Okay. So it don't look great. Okay. Okay.\n\nNow I'm on a wireless setup page, and it says SSID R3002.4G1048, and then the password is listed as the one that's on the back of my router. And that that's for 2.4 gigahertz and five gigahertz. Should I change the R 3,000 to Airtel? Just to just leave it as R3000? Mhmm.\n\nOkay. Okay. I pressed finish, and it's just loading. It's, like, spinning. And I just want to check my router, and it's changed from the red light to the green light.\n\nOkay. Should I waste or would it be relatively okay. Cool. It says no Internet secured still. And it's all, like, for example, if I type in YouTube, it doesn't work.\n\nSo or anything. Okay. So I got an email back there. Well, I can't even Google anything. So going to the speed test Wi Fi website doesn't work.\n\nLike, if I I'll type it in right now. Speed test dot net forward slash yeah. It's just not gonna it's just in. It's not gonna upload. Well, it's no not an well, it's just a what's the it just says no Internet.\n\nBut there's no error message. It just spins and then it like, you know, like, when you're on Google and then you don't have Wi Fi and it sends you to, like, that dinosaur. It sends me to that. On the Wi Fi router? The Wi Fi router color is green.\n\nAnd then if I'm looking at the the box thingy, it everything is green. So it's power is green, gold band's green, service is green, Ethernet one's green, and Ethernet. Oh, my system's green. Ethernet one is also green. Yeah.\n\nIs which number said So by networking, do you mean Super Networks? Okay. So I was on call with I don't know his name. He didn't tell me, but I'm on call with the other guy this time last week. Or, actually, not this time last week.\n\nThursday last week. I don't know. I forgot. It's been so long now. Anyways, and he said, I think it's a network issue.\n\nI'm gonna send it to Super Network. Super Network then called me on Thursday. Okay. Yes. I was on I was on call with him on Wednesday last week.\n\nSuper Network then called me on Thursday and said it's not our problem. It's Airtel's problem. It's definitely all fine on our end. And I have, like, a call with Super for, like, about half an hour. Then I called I messaged Airtel again on Friday, and then he said everything is fine on our end.\n\nAnd then he told me to reset my router again, and then it's still not working. Now so it's definitely not super problem because they've already confirmed that it's not their problem. And I understand that you're saying it's not your problem. However, I am under the impression so if there says no Internet secured, there's two possibilities of what? I just need to prove it to you.\n\nThere's two possibilities of what the issue is. The first issue is, as you said, it's a network problem. So ordinarily, that'd be NBN or in this case, Super. But the second problem is it could be the router. So the router itself is faulty and is miss like, it's not actually connecting to the network.\n\nI know the network the what the router is saying it's connecting to the network, but it's obviously not connecting to the network. I don't have a second router, so I can't confirm or check this. But I know for a fact it's not superposition because I've already checked. And also if it was super issue, then my neighbor who uses the same thing would have the same issue, but they do not have their issue. Their Wi Fi works fine.\n\nOkay. But it's not super problem either. Correct. Yeah. What's that, Tennessee?\n\nOkay. Great. Can I also ask it's just taking, like, two weeks now? I don't have any Internet. I've had a hotspot this whole time.\n\nIt's very frustrating. Is there anyone I can talk to, like, on the account team or something like that with so I got an email and said, like, they just added an extra month to my Wi Fi, but adding an extra month to my Wi Fi doesn't do anything if I can't use it. Who who is the best point of contact for future reference? Yep. No.\n\nWell, could I just, like, have an email? Is that possible? Okay. That sounds good then. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":7.3599997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.04475796222686768},{"text":"This is Hayden.","start":7.7599998,"end":8.48,"sentiment":"neutral","sentiment_score":0.05090794091423353},{"text":"I'm just returning the call from before.","start":8.48,"end":11.12,"sentiment":"neutral","sentiment_score":0.03372669619108949},{"text":"I've been with regards to the Wi Fi.","start":11.12,"end":13.38,"sentiment":"neutral","sentiment_score":-0.0036676840391010046},{"text":"I told the trainer's email sent from, I believe it was Maureen.","start":13.785,"end":17.885,"sentiment":"neutral","sentiment_score":-0.014677028637379408}],"sentiment":"neutral","sentiment_score":0.007358156204704315,"num_words":31,"start":7.3599997,"end":17.885},{"sentences":[{"text":"Yeah.","start":19.305,"end":19.625,"sentiment":"neutral","sentiment_score":0.01195897813886404},{"text":"Maureen.","start":19.625,"end":20.125,"sentiment":"neutral","sentiment_score":0.009831467643380163},{"text":"Okay.","start":20.585,"end":21.085,"sentiment":"neutral","sentiment_score":-0.0010235067456960678},{"text":"But previously, I was contacting someone else at Airtel about tech support and this is over, like, sub messages, like, someone, like, the text messages thing.","start":22.505001,"end":34.04,"sentiment":"neutral","sentiment_score":-0.09754404268012597},{"text":"And he told me to reset my router, and then he said he was in the process of running some tests.","start":34.82,"end":39.78,"sentiment":"neutral","sentiment_score":-0.13638665739979064}],"sentiment":"neutral","sentiment_score":-0.1075899595208466,"num_words":50,"start":19.305,"end":39.78},{"sentences":[{"text":"Please allow some time for him to get back to me, And then he never got back to me, and this is on Friday.","start":39.78,"end":44.765,"sentiment":"neutral","sentiment_score":-0.14281356272598109},{"text":"So my router's reset, hence, I'm not actually able to check if the Wi Fi works again.","start":46.425,"end":52.285,"sentiment":"neutral","sentiment_score":-0.20923761672833385},{"text":"And I don't really know how to set it back to, like, that default Airtel settings.","start":52.824997,"end":58.559998,"sentiment":"neutral","sentiment_score":-0.19547137524932623},{"text":"Like, right now, it's coming up as r 3,000 as opposed to, like, Airtel five g whatever number.","start":58.559998,"end":65.7,"sentiment":"neutral","sentiment_score":-0.11511693646510442},{"text":"Yeah.","start":73.205,"end":73.605,"sentiment":"neutral","sentiment_score":-0.0027841413393616676}],"sentiment":"neutral","sentiment_score":-0.16035521041454845,"num_words":76,"start":39.78,"end":73.605},{"sentences":[{"text":"That was on Friday Friday.","start":73.605,"end":75.865,"sentiment":"neutral","sentiment_score":-0.013791856169700623},{"text":"Friday night?","start":76.965004,"end":77.785,"sentiment":"neutral","sentiment_score":-0.013547834474593401},{"text":"Yeah.","start":77.845,"end":78.165,"sentiment":"neutral","sentiment_score":-0.005320442840456963},{"text":"Friday night.","start":78.165,"end":79.065,"sentiment":"neutral","sentiment_score":-0.009816676145419478},{"text":"So how do I sorry.","start":97.185,"end":98.385,"sentiment":"neutral","sentiment_score":-0.10334977805614472}],"sentiment":"neutral","sentiment_score":-0.04251717568064729,"num_words":15,"start":73.605,"end":98.385},{"sentences":[{"text":"That's the problem because I forgot how to do it.","start":98.385,"end":100.625,"sentiment":"neutral","sentiment_score":-0.2087489917874336},{"text":"How do how do I do that?","start":100.625,"end":102.005005,"sentiment":"neutral","sentiment_score":-0.018148366627948626},{"text":"Like, log in to the Wi Fi router?","start":102.545,"end":105.045,"sentiment":"neutral","sentiment_score":0.00007248041220009327},{"text":"Do I need to connect to the network first?","start":112.19,"end":117.23,"sentiment":"neutral","sentiment_score":-0.0026292302128341463},{"text":"Like okay.","start":117.23,"end":123.805,"sentiment":"neutral","sentiment_score":0.03197816386818886}],"sentiment":"neutral","sentiment_score":-0.06037931625420848,"num_words":36,"start":98.385,"end":123.805},{"sentences":[{"text":"Cool.","start":123.805,"end":124.305,"sentiment":"neutral","sentiment_score":-0.13108313083648682},{"text":"Got it.","start":126.605,"end":127.085,"sentiment":"neutral","sentiment_score":-0.07329191081225872},{"text":"Okay.","start":127.085,"end":127.325005,"sentiment":"neutral","sentiment_score":0.02869538590312004},{"text":"And then I'd type in the IP address.","start":127.325005,"end":129.16501,"sentiment":"neutral","sentiment_score":-0.018776193028315902},{"text":"I don't know.","start":129.16501,"end":129.485,"sentiment":"neutral","sentiment_score":-0.07357874512672424}],"sentiment":"neutral","sentiment_score":-0.041327823077638944,"num_words":15,"start":123.805,"end":129.485},{"sentences":[{"text":"It's on the back of the router.","start":129.485,"end":130.845,"sentiment":"neutral","sentiment_score":-0.01985214969941548},{"text":"Right?","start":130.845,"end":131.345,"sentiment":"neutral","sentiment_score":-0.01149991899728775},{"text":"Thanks for calling in your help, by the way.","start":157.235,"end":159.235,"sentiment":"positive","sentiment_score":0.7093396319283379},{"text":"Thank you.","start":159.235,"end":159.97499,"sentiment":"positive","sentiment_score":0.6458988189697266},{"text":"I'm just entering it right now, and I think it's I'm just logged in already.","start":170.24,"end":173.78001,"sentiment":"neutral","sentiment_score":-0.0675838053226471}],"sentiment":"neutral","sentiment_score":0.19151859642828212,"num_words":34,"start":129.485,"end":173.78001},{"sentences":[{"text":"Yeah.","start":174.815,"end":175.05501,"sentiment":"neutral","sentiment_score":0.04009468853473663},{"text":"I'm logged in already.","start":175.05501,"end":175.695,"sentiment":"neutral","sentiment_score":0.05109936557710171},{"text":"And then I'm gonna just click triple so p p p o e.","start":175.695,"end":178.655,"sentiment":"neutral","sentiment_score":0.023973665271814052},{"text":"Right?","start":178.655,"end":179.155,"sentiment":"neutral","sentiment_score":0.019941221922636032},{"text":"And then for admin, what should I do?","start":182.41501,"end":184.655,"sentiment":"neutral","sentiment_score":-0.013590327464044094}],"sentiment":"neutral","sentiment_score":0.017309940799518867,"num_words":27,"start":174.815,"end":184.655},{"sentences":[{"text":"Username and password.","start":184.655,"end":185.63501,"sentiment":"neutral","sentiment_score":-0.006570640951395035},{"text":"Yeah.","start":191.99,"end":192.19,"sentiment":"neutral","sentiment_score":-0.0032353373244404793},{"text":"It says save once again.","start":192.19,"end":193.61,"sentiment":"neutral","sentiment_score":-0.021953440830111505},{"text":"Okay.","start":199.03,"end":199.53,"sentiment":"neutral","sentiment_score":0.0007558856159448624},{"text":"And then yeah.","start":202.10501,"end":208.425,"sentiment":"neutral","sentiment_score":-0.006541393386820952}],"sentiment":"neutral","sentiment_score":-0.01166021222105393,"num_words":13,"start":184.655,"end":208.425},{"sentences":[{"text":"Triple POE, username, password.","start":208.425,"end":210.285,"sentiment":"neutral","sentiment_score":-0.003591497428715229},{"text":"I don't know what it's referring to.","start":218.67,"end":221.09,"sentiment":"neutral","sentiment_score":-0.1284198947250843},{"text":"Okay.","start":222.03,"end":222.53,"sentiment":"neutral","sentiment_score":0.02335593663156033},{"text":"Yeah.","start":223.47,"end":223.97,"sentiment":"neutral","sentiment_score":0.05351164937019348},{"text":"Would be helpful if you sent it to me, or if you just read it out loud, I'm sure I could type it in as well.","start":224.03,"end":228.05,"sentiment":"neutral","sentiment_score":0.07977038650558545}],"sentiment":"neutral","sentiment_score":0.031733138009141654,"num_words":39,"start":208.425,"end":228.05},{"sentences":[{"text":"Oh, thank you.","start":235.19499,"end":236.015,"sentiment":"neutral","sentiment_score":0.17257417241732279},{"text":"Username is 000970@ed.netau.","start":344.435,"end":352.855,"sentiment":"neutral","sentiment_score":0.02509148232638836},{"text":"Okay.","start":366.905,"end":367.405,"sentiment":"neutral","sentiment_score":0.0130915530025959},{"text":"Alright.","start":370.025,"end":370.345,"sentiment":"neutral","sentiment_score":0.014715855941176414},{"text":"And then now I see LAN IP address, LAN subnet mask, DHCP client range.","start":370.345,"end":376.765,"sentiment":"neutral","sentiment_score":-0.0024715743576442556}],"sentiment":"neutral","sentiment_score":0.026645560553085736,"num_words":22,"start":235.19499,"end":376.765},{"sentences":[{"text":"Do I need to change any of that?","start":377.385,"end":379.005,"sentiment":"neutral","sentiment_score":-0.06365783559158444},{"text":"Yep.","start":383.14,"end":383.46002,"sentiment":"neutral","sentiment_score":-0.002752357628196478},{"text":"Just press nay.","start":383.46002,"end":384.52002,"sentiment":"neutral","sentiment_score":-0.025657429670294125},{"text":"Yep.","start":388.1,"end":388.6,"sentiment":"neutral","sentiment_score":0.028154388070106503},{"text":"And then it says admin account finished.","start":388.98,"end":390.82,"sentiment":"neutral","sentiment_score":0.005146681198051998}],"sentiment":"neutral","sentiment_score":-0.026240308745764197,"num_words":20,"start":377.385,"end":390.82},{"sentences":[{"text":"New password, confirm password.","start":390.82,"end":392.36002,"sentiment":"neutral","sentiment_score":0.0008363225497305393},{"text":"Should I what should I put for that?","start":392.74002,"end":401.875,"sentiment":"neutral","sentiment_score":-0.04672089638188481},{"text":"Would it just be Admin again?","start":413.63,"end":415.09,"sentiment":"neutral","sentiment_score":-0.06285509777565797},{"text":"No.","start":422.705,"end":422.94498,"sentiment":"negative","sentiment_score":-0.3510151505470276},{"text":"I need it says required.","start":422.94498,"end":424.245,"sentiment":"neutral","sentiment_score":-0.2824552744626999}],"sentiment":"neutral","sentiment_score":-0.1046184995987763,"num_words":24,"start":390.82,"end":424.245},{"sentences":[{"text":"It says required?","start":427.345,"end":428.405,"sentiment":"neutral","sentiment_score":-0.059467131892840065},{"text":"Like, that's in my account.","start":429.025,"end":429.905,"sentiment":"neutral","sentiment_score":-0.08348141312599182},{"text":"Okay.","start":429.905,"end":430.405,"sentiment":"neutral","sentiment_score":0.022137565538287163},{"text":"Yeah.","start":435.33002,"end":435.65,"sentiment":"neutral","sentiment_score":0.077801913022995},{"text":"It says the admin account, new password, confirms password.","start":435.65,"end":439.99,"sentiment":"neutral","sentiment_score":0.09400602637065782}],"sentiment":"neutral","sentiment_score":0.018430802873090693,"num_words":19,"start":427.345,"end":439.99},{"sentences":[{"text":"Yep.","start":448.865,"end":449.365,"sentiment":"neutral","sentiment_score":0.21079671382904053},{"text":"And is there a recommended password I use?","start":449.505,"end":451.82498,"sentiment":"neutral","sentiment_score":0.08197787683457136},{"text":"Is it do I just make it up?","start":451.82498,"end":453.345,"sentiment":"neutral","sentiment_score":0.03826932469382882},{"text":"Or This password so what's this password?","start":453.345,"end":463.63,"sentiment":"neutral","sentiment_score":0.019764982163906097},{"text":"Is this password the one that you like, actually log in to the Wi Fi?","start":463.63,"end":466.77,"sentiment":"neutral","sentiment_score":0.023189468557635942}],"sentiment":"neutral","sentiment_score":0.042537723835080095,"num_words":39,"start":448.865,"end":466.77},{"sentences":[{"text":"Okay.","start":475.165,"end":475.565,"sentiment":"neutral","sentiment_score":0.018478894606232643},{"text":"So where do you do I do I just try the Admin again?","start":475.565,"end":480.765,"sentiment":"neutral","sentiment_score":-0.07456388983588952},{"text":"Like, someone forget.","start":480.765,"end":481.965,"sentiment":"neutral","sentiment_score":-0.16559707125027975},{"text":"I'm gonna say the Admin.","start":481.965,"end":482.765,"sentiment":"neutral","sentiment_score":-0.04981968551874161},{"text":"So it's on the same at the back of the router.","start":482.765,"end":484.545,"sentiment":"neutral","sentiment_score":-0.02498284202407707}],"sentiment":"neutral","sentiment_score":-0.059744017480900795,"num_words":33,"start":475.165,"end":484.545},{"sentences":[{"text":"Oh, password shall contain at least eight characters and should be a combination of numbers, uppercase letters.","start":486.58002,"end":490.66,"sentiment":"neutral","sentiment_score":-0.03705653855029274},{"text":"Okay.","start":490.66,"end":490.98,"sentiment":"neutral","sentiment_score":-0.15064960718154907},{"text":"So it don't look great.","start":490.98,"end":491.86002,"sentiment":"negative","sentiment_score":-0.34819228053092954},{"text":"Okay.","start":491.86002,"end":492.36002,"sentiment":"neutral","sentiment_score":-0.009592708200216292},{"text":"Okay.","start":526.605,"end":527.005,"sentiment":"neutral","sentiment_score":0.04403038322925568}],"sentiment":"neutral","sentiment_score":-0.09948537960648536,"num_words":25,"start":486.58002,"end":527.005},{"sentences":[{"text":"Now I'm on a wireless setup page, and it says SSID R3002.4G1048, and then the password is listed as the one that's on the back of my router.","start":527.005,"end":537.185,"sentiment":"neutral","sentiment_score":0.05231397186539003},{"text":"And that that's for 2.4 gigahertz and five gigahertz.","start":538.045,"end":541.14,"sentiment":"neutral","sentiment_score":0.030167081703742344},{"text":"Should I change the R 3,000 to Airtel?","start":542.16,"end":544.5,"sentiment":"neutral","sentiment_score":0.006704409221129026},{"text":"Just to just leave it as R3000?","start":551.36,"end":553.14,"sentiment":"neutral","sentiment_score":-0.0005572613860879626},{"text":"Mhmm.","start":558.96497,"end":559.46497,"sentiment":"neutral","sentiment_score":0.02965454198420048}],"sentiment":"neutral","sentiment_score":0.034258187426702245,"num_words":53,"start":527.005,"end":559.46497},{"sentences":[{"text":"Okay.","start":559.52496,"end":560.02496,"sentiment":"neutral","sentiment_score":0.04871941357851029},{"text":"Okay.","start":577.29004,"end":577.79004,"sentiment":"neutral","sentiment_score":0.06012559309601784},{"text":"I pressed finish, and it's just loading.","start":578.57,"end":580.81,"sentiment":"neutral","sentiment_score":0.04906252558742251},{"text":"It's, like, spinning.","start":580.81,"end":581.71,"sentiment":"neutral","sentiment_score":0.04263897861043612},{"text":"And I just want to check my router, and it's changed from the red light to the green light.","start":582.38495,"end":586.805,"sentiment":"neutral","sentiment_score":0.0465275317822632}],"sentiment":"neutral","sentiment_score":0.04723299114454177,"num_words":31,"start":559.52496,"end":586.805},{"sentences":[{"text":"Okay.","start":593.185,"end":593.685,"sentiment":"neutral","sentiment_score":0.006994479335844517},{"text":"Should I waste or would it be relatively okay.","start":594.91003,"end":603.65,"sentiment":"neutral","sentiment_score":-0.25217867890993756},{"text":"Cool.","start":603.79004,"end":604.29004,"sentiment":"positive","sentiment_score":0.5724887847900391},{"text":"It says no Internet secured still.","start":619.76,"end":621.92004,"sentiment":"negative","sentiment_score":-0.430975079536438},{"text":"And it's all, like, for example, if I type in YouTube, it doesn't work.","start":621.92004,"end":626.34,"sentiment":"neutral","sentiment_score":-0.3246718432222094}],"sentiment":"neutral","sentiment_score":-0.2845606815610682,"num_words":31,"start":593.185,"end":626.34},{"sentences":[{"text":"So or anything.","start":626.56,"end":630.26,"sentiment":"neutral","sentiment_score":-0.0988052065173785},{"text":"Okay.","start":638.035,"end":638.535,"sentiment":"neutral","sentiment_score":-0.05014517903327942},{"text":"So I got an email back there.","start":639.475,"end":641.335,"sentiment":"neutral","sentiment_score":-0.014851143450609275},{"text":"Well, I can't even Google anything.","start":645.635,"end":648.21,"sentiment":"neutral","sentiment_score":-0.3264408086736997},{"text":"So going to the speed test Wi Fi website doesn't work.","start":648.21,"end":652.07,"sentiment":"neutral","sentiment_score":-0.27185912836681714}],"sentiment":"neutral","sentiment_score":-0.1928433595291738,"num_words":28,"start":626.56,"end":652.07},{"sentences":[{"text":"Like, if I I'll type it in right now.","start":654.93,"end":656.79,"sentiment":"neutral","sentiment_score":-0.06800449267029762},{"text":"Speed test dot net forward slash yeah.","start":657.01,"end":660.38495,"sentiment":"neutral","sentiment_score":-0.04442444842840944},{"text":"It's just not gonna it's just in.","start":660.38495,"end":661.82495,"sentiment":"neutral","sentiment_score":-0.2610124221869877},{"text":"It's not gonna upload.","start":661.82495,"end":662.96497,"sentiment":"neutral","sentiment_score":-0.3190271407365799},{"text":"Well, it's no not an well, it's just a what's the it just says no Internet.","start":667.185,"end":672.64496,"sentiment":"neutral","sentiment_score":-0.16068952344357967}],"sentiment":"neutral","sentiment_score":-0.15342417363683844,"num_words":43,"start":654.93,"end":672.64496},{"sentences":[{"text":"But there's no error message.","start":677.63,"end":678.75,"sentiment":"neutral","sentiment_score":-0.11818299293518067},{"text":"It just spins and then it like, you know, like, when you're on Google and then you don't have Wi Fi and it sends you to, like, that dinosaur.","start":678.75,"end":683.73004,"sentiment":"neutral","sentiment_score":-0.11381692619159303},{"text":"It sends me to that.","start":683.87,"end":685.17004,"sentiment":"neutral","sentiment_score":-0.11832422316074372},{"text":"On the Wi Fi router?","start":693.005,"end":694.305,"sentiment":"neutral","sentiment_score":0.007690546661615371},{"text":"The Wi Fi router color is green.","start":696.845,"end":698.73,"sentiment":"neutral","sentiment_score":0.02990598258163248}],"sentiment":"neutral","sentiment_score":-0.08304769271875129,"num_words":51,"start":677.63,"end":698.73},{"sentences":[{"text":"And then if I'm looking at the the box thingy, it everything is green.","start":699.52997,"end":704.88995,"sentiment":"neutral","sentiment_score":0.019624954089522362},{"text":"So it's power is green, gold band's green, service is green, Ethernet one's green, and Ethernet.","start":704.88995,"end":713.07,"sentiment":"neutral","sentiment_score":0.04283642617519945},{"text":"Oh, my system's green.","start":714.915,"end":716.13495,"sentiment":"neutral","sentiment_score":0.04827518668025732},{"text":"Ethernet one is also green.","start":716.755,"end":718.45496,"sentiment":"neutral","sentiment_score":0.041470355540513995},{"text":"Yeah.","start":728.72,"end":729.04,"sentiment":"neutral","sentiment_score":0.004179077222943306}],"sentiment":"neutral","sentiment_score":0.03411909444257617,"num_words":40,"start":699.52997,"end":729.04},{"sentences":[{"text":"Is which number said So by networking, do you mean Super Networks?","start":729.04,"end":745.225,"sentiment":"neutral","sentiment_score":-0.030204046750441194},{"text":"Okay.","start":747.525,"end":747.845,"sentiment":"neutral","sentiment_score":-0.01677080988883972},{"text":"So I was on call with I don't know his name.","start":747.845,"end":751.205,"sentiment":"neutral","sentiment_score":-0.055732439695434136},{"text":"He didn't tell me, but I'm on call with the other guy this time last week.","start":751.205,"end":756.05,"sentiment":"neutral","sentiment_score":-0.06736443913541734},{"text":"Or, actually, not this time last week.","start":756.43,"end":757.94995,"sentiment":"neutral","sentiment_score":-0.07216442163501467}],"sentiment":"neutral","sentiment_score":-0.05479272734373808,"num_words":47,"start":729.04,"end":757.94995},{"sentences":[{"text":"Thursday last week.","start":757.94995,"end":758.67,"sentiment":"neutral","sentiment_score":-0.056631808479626976},{"text":"I don't know.","start":758.67,"end":759.06995,"sentiment":"neutral","sentiment_score":-0.15635888775189719},{"text":"I forgot.","start":759.06995,"end":759.47,"sentiment":"neutral","sentiment_score":-0.18358026444911957},{"text":"It's been so long now.","start":759.47,"end":760.61,"sentiment":"neutral","sentiment_score":-0.2130972921848297},{"text":"Anyways, and he said, I think it's a network issue.","start":760.75,"end":763.23,"sentiment":"neutral","sentiment_score":-0.12836343199014663}],"sentiment":"neutral","sentiment_score":-0.14588058253993158,"num_words":23,"start":757.94995,"end":763.23},{"sentences":[{"text":"I'm gonna send it to Super Network.","start":763.23,"end":764.93,"sentiment":"neutral","sentiment_score":-0.04387156079922404},{"text":"Super Network then called me on Thursday.","start":765.23,"end":767.49,"sentiment":"neutral","sentiment_score":-0.02862782483654363},{"text":"Okay.","start":768.03503,"end":768.275,"sentiment":"neutral","sentiment_score":0.020886646583676335},{"text":"Yes.","start":768.275,"end":768.435,"sentiment":"neutral","sentiment_score":0.07443691790103912},{"text":"I was on I was on call with him on Wednesday last week.","start":768.435,"end":771.015,"sentiment":"neutral","sentiment_score":0.06331038417724463}],"sentiment":"neutral","sentiment_score":0.014167684804776618,"num_words":29,"start":763.23,"end":771.015},{"sentences":[{"text":"Super Network then called me on Thursday and said it's not our problem.","start":771.155,"end":775.315,"sentiment":"neutral","sentiment_score":0.11757379598342456},{"text":"It's Airtel's problem.","start":775.315,"end":777.175,"sentiment":"neutral","sentiment_score":0.11733937511841457},{"text":"It's definitely all fine on our end.","start":777.395,"end":778.755,"sentiment":"positive","sentiment_score":0.406276421887534},{"text":"And I have, like, a call with Super for, like, about half an hour.","start":778.755,"end":781.655,"sentiment":"neutral","sentiment_score":0.04918719695082733},{"text":"Then I called I messaged Airtel again on Friday, and then he said everything is fine on our end.","start":782.67004,"end":790.29004,"sentiment":"neutral","sentiment_score":0.013396978378295898}],"sentiment":"neutral","sentiment_score":0.10120671022949475,"num_words":56,"start":771.155,"end":790.29004},{"sentences":[{"text":"And then he told me to reset my router again, and then it's still not working.","start":791.23004,"end":795.415,"sentiment":"negative","sentiment_score":-0.3333560423925519},{"text":"Now so it's definitely not super problem because they've already confirmed that it's not their problem.","start":795.415,"end":799.675,"sentiment":"neutral","sentiment_score":-0.04623411002103239},{"text":"And I understand that you're saying it's not your problem.","start":799.895,"end":802.295,"sentiment":"neutral","sentiment_score":-0.08400010764598846},{"text":"However, I am under the impression so if there says no Internet secured, there's two possibilities of what?","start":802.295,"end":807.915,"sentiment":"neutral","sentiment_score":-0.32507384982373977},{"text":"I just need to prove it to you.","start":809.2,"end":810.16,"sentiment":"neutral","sentiment_score":-0.2277595680207014}],"sentiment":"neutral","sentiment_score":-0.21451249053044355,"num_words":68,"start":791.23004,"end":810.16},{"sentences":[{"text":"There's two possibilities of what the issue is.","start":810.16,"end":812.64,"sentiment":"neutral","sentiment_score":-0.19247248210012913},{"text":"The first issue is, as you said, it's a network problem.","start":812.64,"end":815.27997,"sentiment":"neutral","sentiment_score":-0.21352153881029648},{"text":"So ordinarily, that'd be NBN or in this case, Super.","start":815.27997,"end":818.0,"sentiment":"neutral","sentiment_score":-0.09648598283529282},{"text":"But the second problem is it could be the router.","start":818.0,"end":820.0,"sentiment":"negative","sentiment_score":-0.4525258958339691},{"text":"So the router itself is faulty and is miss like, it's not actually connecting to the network.","start":820.0,"end":825.805,"sentiment":"negative","sentiment_score":-0.5639106087824878}],"sentiment":"negative","sentiment_score":-0.33866278428052154,"num_words":56,"start":810.16,"end":825.805},{"sentences":[{"text":"I know the network the what the router is saying it's connecting to the network, but it's obviously not connecting to the network.","start":826.185,"end":831.245,"sentiment":"negative","sentiment_score":-0.4379839689835258},{"text":"I don't have a second router, so I can't confirm or check this.","start":831.945,"end":834.505,"sentiment":"neutral","sentiment_score":-0.20089637889311865},{"text":"But I know for a fact it's not superposition because I've already checked.","start":834.505,"end":837.12,"sentiment":"neutral","sentiment_score":-0.3005462426405687},{"text":"And also if it was super issue, then my neighbor who uses the same thing would have the same issue, but they do not have their issue.","start":838.48,"end":843.52,"sentiment":"neutral","sentiment_score":-0.09251986857917574},{"text":"Their Wi Fi works fine.","start":843.52,"end":844.74,"sentiment":"neutral","sentiment_score":0.04356662854552269}],"sentiment":"neutral","sentiment_score":-0.23299492191937235,"num_words":81,"start":826.185,"end":844.74},{"sentences":[{"text":"Okay.","start":873.82,"end":874.22003,"sentiment":"neutral","sentiment_score":-0.06724003702402115},{"text":"But it's not super problem either.","start":874.22003,"end":875.92,"sentiment":"neutral","sentiment_score":-0.11972405264774959},{"text":"Correct.","start":882.3,"end":882.8,"sentiment":"neutral","sentiment_score":0.02920341864228249},{"text":"Yeah.","start":904.14,"end":904.38,"sentiment":"neutral","sentiment_score":0.034407567232847214},{"text":"What's that, Tennessee?","start":904.38,"end":905.36,"sentiment":"neutral","sentiment_score":0.015828570040563743}],"sentiment":"neutral","sentiment_score":-0.05620730474280814,"num_words":12,"start":873.82,"end":905.36},{"sentences":[{"text":"Okay.","start":919.165,"end":919.665,"sentiment":"neutral","sentiment_score":0.03722459077835083},{"text":"Great.","start":928.93,"end":929.43,"sentiment":"neutral","sentiment_score":0.2728310823440552},{"text":"Can I also ask it's just taking, like, two weeks now?","start":929.81,"end":935.27,"sentiment":"neutral","sentiment_score":-0.076226452534849},{"text":"I don't have any Internet.","start":936.13,"end":937.25,"sentiment":"negative","sentiment_score":-0.41328294277191163},{"text":"I've had a hotspot this whole time.","start":937.25,"end":938.45,"sentiment":"negative","sentiment_score":-0.3670048415660858}],"sentiment":"neutral","sentiment_score":-0.20655535638332367,"num_words":25,"start":919.165,"end":938.45},{"sentences":[{"text":"It's very frustrating.","start":938.45,"end":939.43,"sentiment":"negative","sentiment_score":-0.5689613024393717},{"text":"Is there anyone I can talk to, like, on the account team or something like that with so I got an email and said, like, they just added an extra month to my Wi Fi, but adding an extra month to my Wi Fi doesn't do anything if I can't use it.","start":940.22504,"end":950.885,"sentiment":"neutral","sentiment_score":-0.28855832322285724},{"text":"Who who is the best point of contact for future reference?","start":951.98505,"end":954.81,"sentiment":"neutral","sentiment_score":-0.07375766844912009},{"text":"Yep.","start":964.97,"end":965.47,"sentiment":"neutral","sentiment_score":0.02558975480496883},{"text":"No.","start":969.93,"end":970.17,"sentiment":"neutral","sentiment_score":-0.12779958546161652}],"sentiment":"neutral","sentiment_score":-0.25919795438975973,"num_words":68,"start":938.45,"end":970.17},{"sentences":[{"text":"Well, could I just, like, have an email?","start":970.17,"end":972.225,"sentiment":"neutral","sentiment_score":-0.028922803699970245},{"text":"Is that possible?","start":972.225,"end":973.045,"sentiment":"neutral","sentiment_score":-0.0055856058994929},{"text":"Okay.","start":982.14496,"end":982.625,"sentiment":"positive","sentiment_score":0.39335083961486816},{"text":"That sounds good then.","start":982.625,"end":983.925,"sentiment":"positive","sentiment_score":0.700697124004364},{"text":"Thank you.","start":986.9309,"end":987.4909,"sentiment":"positive","sentiment_score":0.6755290925502777}],"sentiment":"neutral","sentiment_score":0.23883657074636883,"num_words":18,"start":970.17,"end":987.4909},{"sentences":[{"text":"Bye bye.","start":987.4909,"end":988.07086,"sentiment":"neutral","sentiment_score":0.08421006053686142}],"sentiment":"neutral","sentiment_score":0.08421006053686142,"num_words":2,"start":987.4909,"end":988.07086}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello. This is Hayden. I'm just returning the call from before. I've been with regards to the Wi Fi. I told the\n\nChannel 0: Mhmm.\n\nChannel 1: trainer's email sent from, I believe it was Maureen. Yeah. Maureen. Okay. But previously, I was contacting someone else at Airtel about tech support and this is over, like, sub messages, like, someone, like, the text messages thing.\n\nAnd he told me to reset my router, and then he said he was in the process of running some tests. Please allow some time for him to get back to me, And then he never got back to me, and this is on Friday.\n\nChannel 0: Mhmm.\n\nChannel 1: So my router's reset, hence, I'm not actually able to check if the Wi Fi works again. And I don't really know how to set it back to, like, that default Airtel settings. Like, right now, it's coming up as r 3,000 as opposed to, like, Airtel five g whatever number.\n\nChannel 0: Mhmm. Okay. I see. May I know when is the last time you did spoke to the mail representative, you're saying?\n\nChannel 1: Yeah.\n\nChannel 0: Is it\n\nChannel 1: That was on Friday\n\nChannel 0: mhmm.\n\nChannel 1: Friday.\n\nChannel 0: Friday night?\n\nChannel 1: Friday night? Yeah. Friday night.\n\nChannel 0: Mhmm. Okay. So since you deleted the credentials, resetted the router, it might deleted the credentials. So we need to establish it again, log in to the router's interface, and enter the PPPoE credentials for it to access the Internet again.\n\nChannel 1: So\n\nChannel 0: Mhmm.\n\nChannel 1: how do I sorry. That's the problem because I forgot how to do it. How do how do I do that? Like, log in to the Wi Fi router?\n\nChannel 0: So open the browser on your laptop or computer,\n\nChannel 1: Do\n\nChannel 0: then type the\n\nChannel 1: I\n\nChannel 0: IP address.\n\nChannel 1: need to connect to the\n\nChannel 0: Yeah.\n\nChannel 1: network first? Like\n\nChannel 0: Yeah. It should be connected with the router's Wi Fi for you to access the router's interface\n\nChannel 1: okay.\n\nChannel 0: even though\n\nChannel 1: Cool.\n\nChannel 0: it has no Internet connection yet.\n\nChannel 1: Got it. Okay. And then\n\nChannel 0: Mhmm.\n\nChannel 1: I'd type in the IP address. I don't know. It's on the back of the router. Right?\n\nChannel 0: Yeah. It is printed at the back of your router, then use the default username and password on the back of your router also to log in. Sure.\n\nChannel 1: Thanks for calling in your help, by the way. Thank you.\n\nChannel 0: Yeah. Do you want me also to send you an email instruction on how to enter the credentials again?\n\nChannel 1: I'm just entering it right now, and I think it's I'm just logged in already.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Yeah. I'm logged in already. And then I'm gonna just click triple so p p p o e. Right?\n\nChannel 0: Yeah. That is the connection type. And\n\nChannel 1: And then for\n\nChannel 0: mhmm.\n\nChannel 1: admin, what should I do? Username and password.\n\nChannel 0: Can you also see a username and password at the back of your router? There should\n\nChannel 1: Yeah.\n\nChannel 0: be\n\nChannel 1: It says\n\nChannel 0: a\n\nChannel 1: save\n\nChannel 0: admin.\n\nChannel 1: once again.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. And\n\nChannel 0: Or\n\nChannel 1: then\n\nChannel 0: is that the triple POE username and password?\n\nChannel 1: yeah. Triple POE, username, password.\n\nChannel 0: Okay. Do you have the copy of it, or want me to send it to you?\n\nChannel 1: I\n\nChannel 0: Because\n\nChannel 1: don't\n\nChannel 0: that's\n\nChannel 1: know\n\nChannel 0: a different\n\nChannel 1: what it's referring\n\nChannel 0: username\n\nChannel 1: to.\n\nChannel 0: and password.\n\nChannel 1: Okay. Yeah. Would be helpful if you sent it to me, or if you\n\nChannel 0: Mhmm.\n\nChannel 1: just read it out loud, I'm sure I could type it in as well.\n\nChannel 0: Okay. Let me just text you through via SMS message instead.\n\nChannel 1: Oh, thank you.\n\nChannel 0: Okay. Hang on. Okay. Sure.\n\nChannel 1: Username is 000970@ed.netau. Okay. Alright. And then now I see LAN IP address, LAN subnet mask, DHCP client range. Do I need to change any of that?\n\nChannel 0: Can you skip that one?\n\nChannel 1: Yep. Just press nay.\n\nChannel 0: Yes. Okay. Yeah. Just click next.\n\nChannel 1: Yep. And then it says admin account finished. New password, confirm password. Should I what should I put for that? Would it just be Admin again?\n\nChannel 0: Can you also skip that one or you need to enter?\n\nChannel 1: No. I need it says required.\n\nChannel 0: Sir, what does it says?\n\nChannel 1: It says required? Like, that's in my account. Okay.\n\nChannel 0: Is that the admin username and password?\n\nChannel 1: Yeah. It says the admin account, new password, confirms password.\n\nChannel 0: Okay. I think you should change the password of the router's interface.\n\nChannel 1: Yep. And is there a recommended password I use? Is it do I just make it up? Or\n\nChannel 0: Actually, it's up to you. Just please do remember it. Yeah. For\n\nChannel 1: This password so what's this password? Is this password the one that you like, actually log in to the Wi Fi?\n\nChannel 0: actually, the that is the password, though, when logging in to the router's interface, which is\n\nChannel 1: Okay.\n\nChannel 0: the\n\nChannel 1: So\n\nChannel 0: one\n\nChannel 1: where do\n\nChannel 0: written\n\nChannel 1: you\n\nChannel 0: at the back of your router, the Admin.\n\nChannel 1: do I do I just try the Admin again? Like, someone forget. I'm gonna say the Admin. So it's on the same at the back of the router.\n\nChannel 0: Okay.\n\nChannel 1: Oh, password shall contain at least eight characters and should be a combination of numbers, uppercase letters. Okay. So it don't look great. Okay. Okay.\n\nNow I'm on a wireless setup page, and it says SSID R3002.4G1048, and then the password is listed as the one that's on the back of my router. And that that's for 2.4 gigahertz and five gigahertz. Should I\n\nChannel 0: Mhmm.\n\nChannel 1: change the R 3,000 to Airtel?\n\nChannel 0: Mhmm. Are you able to skip that also?\n\nChannel 1: Just to just leave it as R3000?\n\nChannel 0: Yeah. That is the name of your router, the one you're\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: using. Mhmm.\n\nChannel 1: Okay. I pressed finish, and it's just loading. It's, like, spinning. And I just want to check my router, and it's changed from the red light to the green\n\nChannel 0: Yeah.\n\nChannel 1: light.\n\nChannel 0: Yeah. So that means it's now establishing a connection.\n\nChannel 1: Okay. Should I waste or would it be relatively\n\nChannel 0: Actually, we just need to wait a few minutes for it,\n\nChannel 1: okay. Cool.\n\nChannel 0: then you should now can be used to Internet. And upon checking on our end, the network is now up and running. So I think you're connected now. Can we try to use the Internet?\n\nChannel 1: It says no Internet secured still. And it's all, like, for example, if I type in YouTube, it doesn't work. So\n\nChannel 0: Let\n\nChannel 1: or\n\nChannel 0: me see. So\n\nChannel 1: anything.\n\nChannel 0: I yeah. I think this is the issue still regarding the IP location.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So I got an\n\nChannel 0: Have\n\nChannel 1: email back there.\n\nChannel 0: mhmm. Have you tried to run a speed test?\n\nChannel 1: Well, I can't even Google anything. So going to the speed test Wi Fi website doesn't work. Like, if I\n\nChannel 0: Okay.\n\nChannel 1: I'll type it in right now. Speed test dot net forward slash yeah. It's just not gonna it's just in. It's not gonna upload.\n\nChannel 0: May I know what is the error message\n\nChannel 1: Well, it's\n\nChannel 0: you're\n\nChannel 1: no\n\nChannel 0: saying?\n\nChannel 1: not an well, it's just a what's the it just says no Internet. But there's\n\nChannel 0: Okay.\n\nChannel 1: no error message. It just spins and then it like, you know, like, when you're on Google and then you don't have Wi Fi and it sends you to, like,\n\nChannel 0: Mhmm.\n\nChannel 1: that dinosaur. It sends me to that.\n\nChannel 0: Mhmm. Yeah. But may I know the color of the indicator lights? Is it green, orange?\n\nChannel 1: On the Wi Fi router?\n\nChannel 0: Yeah.\n\nChannel 1: The Wi Fi router color is green. And then if I'm looking at the the box thingy, it\n\nChannel 0: Mhmm.\n\nChannel 1: everything is green. So it's power is green, gold band's green, service is green, Ethernet one's green, and Ethernet. Oh, my system's green. Ethernet one is also green.\n\nChannel 0: Okay. I see. Is it okay if you send me a picture of the router and the NTT box? I'll email you again shortly\n\nChannel 1: Yeah. Is\n\nChannel 0: for\n\nChannel 1: which\n\nChannel 0: me\n\nChannel 1: number\n\nChannel 0: to\n\nChannel 1: said\n\nChannel 0: yeah. For me to forward the pictures to the network team because I think this is a network related issue since you just entered the correct PPPoE\n\nChannel 1: So\n\nChannel 0: credentials.\n\nChannel 1: by networking, do you mean Super Networks?\n\nChannel 0: Yeah.\n\nChannel 1: Okay. So I was on call with I don't know his name. He didn't tell me, but I'm on call with the other guy this time last week. Or, actually, not this time last week. Thursday last week.\n\nI don't know. I forgot. It's been so long now. Anyways, and he said, I think it's a network issue. I'm gonna send it to Super Network.\n\nSuper Network then called me on Thursday. Okay. Yes. I was on I was on call with him on Wednesday last week. Super Network then called me on Thursday and said it's not our problem.\n\nIt's Airtel's problem. It's definitely all fine on our end. And I have, like, a call with Super for, like, about half an hour. Then I called I messaged Airtel again on Friday, and then he said everything is fine on our end. And then he told me to reset my router again, and then it's still not working.\n\nNow so it's definitely not super problem because they've already confirmed that it's not their problem. And I understand that you're saying it's not your problem. However, I am under the impression so if there says no Internet secured, there's two possibilities of what? I just need to prove it to you. There's two possibilities of what the issue is.\n\nThe first issue is, as you said, it's a network problem. So ordinarily, that'd be NBN or in this case, Super. But the second problem is it could be the router. So the router itself is faulty and is miss like, it's not actually connecting to the network. I know the network the what the router is saying it's connecting to the network, but it's obviously not connecting to the network.\n\nI don't have a second router, so I can't confirm or check this. But I know for a fact it's not superposition because I've already checked. And also if it was super issue, then\n\nChannel 0: Mhmm.\n\nChannel 1: my neighbor who uses the same thing would have the same issue, but they do not have their issue. Their Wi Fi works fine.\n\nChannel 0: Mhmm. Okay. I see. But okay. Actually, upon checking your account, this might not be a router problem because you said, you was able to establish the connection, enter the PPPoE.\n\nBecause if the router is the problem, it won't it won't successfully accept the credentials.\n\nChannel 1: Okay. But it's not super\n\nChannel 0: And\n\nChannel 1: problem\n\nChannel 0: since,\n\nChannel 1: either.\n\nChannel 0: mhmm, you've been using their router since the day you signed up.\n\nChannel 1: Correct.\n\nChannel 0: Mhmm. Okay. So what we're going to do now is coordinate this to the provisioning team. Is it okay if I request a picture of your setup there\n\nChannel 1: Yeah. What's that,\n\nChannel 0: for\n\nChannel 1: Tennessee?\n\nChannel 0: us to check? Mhmm. Yep. So I'm going to email you then asking for pictures for me to forward it to the provisioning team to investigate the picture.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Okay. I'll email you then. Then we'll get back to you then.\n\nChannel 1: Great. Can\n\nChannel 0: Okay.\n\nChannel 1: I also ask it's just taking, like, two weeks now? I don't have any Internet. I've had a hotspot this whole time. It's very frustrating. Is there anyone I can talk to, like, on the account team or something like that with so I got an email and said, like, they just added an extra month to my Wi Fi, but adding an extra month to my Wi Fi doesn't do anything if I can't use it.\n\nWho who is the best point of contact for future reference?\n\nChannel 0: You mean regarding your billing? I can forward you now to our accounts department. Do you want\n\nChannel 1: Yep.\n\nChannel 0: me to forward the call for you to speak with them directly?\n\nChannel 1: No. Well, could I just, like, have an email? Is that possible?\n\nChannel 0: Yeah. Sure. Our accounts department then will email you, forward your information then.\n\nChannel 1: Okay. That sounds good then.\n\nChannel 0: Mhmm. Okay. Thank you. Bye for now.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.18161419034004211},{"text":"Good morning.","start":2.32,"end":2.96,"sentiment":"positive","sentiment_score":0.4602731764316559},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.68,"sentiment":"positive","sentiment_score":0.4123351829392569},{"text":"How can I assist you today?","start":5.68,"end":6.98,"sentiment":"positive","sentiment_score":0.44044795135656994}],"sentiment":"positive","sentiment_score":0.41444965824484825,"channel":0,"num_words":16,"start":1.92,"end":6.98},{"sentences":[{"text":"Hello.","start":7.3599997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.04475796222686768},{"text":"This is Hayden.","start":7.7599998,"end":8.48,"sentiment":"neutral","sentiment_score":0.05090794091423353},{"text":"I'm just returning the call from before.","start":8.48,"end":11.12,"sentiment":"neutral","sentiment_score":0.03372669619108949},{"text":"I've been with regards to the Wi Fi.","start":11.12,"end":13.38,"sentiment":"neutral","sentiment_score":-0.0036676840391010046},{"text":"I told the","start":13.785,"end":14.425,"sentiment":"neutral","sentiment_score":-0.02480996275941531}],"sentiment":"neutral","sentiment_score":0.01499078625982458,"channel":1,"num_words":22,"start":7.3599997,"end":14.425},{"sentences":[{"text":"Mhmm.","start":14.32,"end":14.82,"sentiment":"neutral","sentiment_score":-0.014405629597604276}],"sentiment":"neutral","sentiment_score":-0.014405629597604276,"channel":0,"num_words":1,"start":14.32,"end":14.82},{"sentences":[{"text":"trainer's email sent from, I believe it was Maureen.","start":14.425,"end":17.885,"sentiment":"neutral","sentiment_score":-0.011299383930034108},{"text":"Yeah.","start":19.305,"end":19.625,"sentiment":"neutral","sentiment_score":0.01195897813886404},{"text":"Maureen.","start":19.625,"end":20.125,"sentiment":"neutral","sentiment_score":0.009831467643380163},{"text":"Okay.","start":20.585,"end":21.085,"sentiment":"neutral","sentiment_score":-0.0010235067456960678},{"text":"But previously, I was contacting someone else at Airtel about tech support and this is over, like, sub messages, like, someone, like, the text messages thing.","start":22.505001,"end":34.04,"sentiment":"neutral","sentiment_score":-0.09754404268012597}],"sentiment":"neutral","sentiment_score":-0.06887033226360616,"channel":1,"num_words":38,"start":14.425,"end":34.04},{"sentences":[{"text":"And he told me to reset my router, and then he said he was in the process of running some tests.","start":34.82,"end":39.78,"sentiment":"neutral","sentiment_score":-0.13638665739979064},{"text":"Please allow some time for him to get back to me, And then he never got back to me, and this is on Friday.","start":39.78,"end":44.765,"sentiment":"neutral","sentiment_score":-0.14281356272598109}],"sentiment":"neutral","sentiment_score":-0.13981434024042552,"channel":1,"num_words":45,"start":34.82,"end":44.765},{"sentences":[{"text":"Mhmm.","start":45.535,"end":46.035,"sentiment":"neutral","sentiment_score":-0.05278880149126053}],"sentiment":"neutral","sentiment_score":-0.05278880149126053,"channel":0,"num_words":1,"start":45.535,"end":46.035},{"sentences":[{"text":"So my router's reset, hence, I'm not actually able to check if the Wi Fi works again.","start":46.425,"end":52.285,"sentiment":"neutral","sentiment_score":-0.20923761672833385},{"text":"And I don't really know how to set it back to, like, that default Airtel settings.","start":52.824997,"end":58.559998,"sentiment":"neutral","sentiment_score":-0.19547137524932623},{"text":"Like, right now, it's coming up as r 3,000 as opposed to, like, Airtel five g whatever number.","start":58.559998,"end":65.7,"sentiment":"neutral","sentiment_score":-0.11511693646510442}],"sentiment":"neutral","sentiment_score":-0.17169973224985832,"channel":1,"num_words":51,"start":46.425,"end":65.7},{"sentences":[{"text":"Mhmm.","start":65.85,"end":66.35,"sentiment":"neutral","sentiment_score":-0.02008887194097042},{"text":"Okay.","start":66.65,"end":66.97,"sentiment":"neutral","sentiment_score":-0.012849727645516396},{"text":"I see.","start":66.97,"end":67.630005,"sentiment":"neutral","sentiment_score":-0.01292515452951193},{"text":"May I know when is the last time you did spoke to the mail representative, you're saying?","start":67.93,"end":72.765,"sentiment":"neutral","sentiment_score":-0.016822041395832512}],"sentiment":"neutral","sentiment_score":-0.01641731487498397,"channel":0,"num_words":21,"start":65.85,"end":72.765},{"sentences":[{"text":"Yeah.","start":73.205,"end":73.605,"sentiment":"neutral","sentiment_score":-0.0027841413393616676}],"sentiment":"neutral","sentiment_score":-0.0027841413393616676,"channel":1,"num_words":1,"start":73.205,"end":73.605},{"sentences":[{"text":"Is it","start":73.225,"end":73.884995,"sentiment":"neutral","sentiment_score":-0.0034614885225892067}],"sentiment":"neutral","sentiment_score":-0.0034614885225892067,"channel":0,"num_words":2,"start":73.225,"end":73.884995},{"sentences":[{"text":"That was on Friday","start":73.605,"end":75.065,"sentiment":"neutral","sentiment_score":-0.013572456780821085}],"sentiment":"neutral","sentiment_score":-0.013572456780821085,"channel":1,"num_words":4,"start":73.605,"end":75.065},{"sentences":[{"text":"mhmm.","start":74.825,"end":75.325,"sentiment":"neutral","sentiment_score":-0.009795057587325571}],"sentiment":"neutral","sentiment_score":-0.009795057587325571,"channel":0,"num_words":1,"start":74.825,"end":75.325},{"sentences":[{"text":"Friday.","start":75.365,"end":75.865,"sentiment":"neutral","sentiment_score":-0.014669453725218771}],"sentiment":"neutral","sentiment_score":-0.014669453725218771,"channel":1,"num_words":1,"start":75.365,"end":75.865},{"sentences":[{"text":"Friday night?","start":76.424995,"end":77.405,"sentiment":"neutral","sentiment_score":-0.012620280496776104}],"sentiment":"neutral","sentiment_score":-0.012620280496776104,"channel":0,"num_words":2,"start":76.424995,"end":77.405},{"sentences":[{"text":"Friday night?","start":76.965004,"end":77.785,"sentiment":"neutral","sentiment_score":-0.013547834474593401},{"text":"Yeah.","start":77.845,"end":78.165,"sentiment":"neutral","sentiment_score":-0.005320442840456963},{"text":"Friday night.","start":78.165,"end":79.065,"sentiment":"neutral","sentiment_score":-0.009816676145419478}],"sentiment":"neutral","sentiment_score":-0.010409892816096545,"channel":1,"num_words":5,"start":76.965004,"end":79.065},{"sentences":[{"text":"Mhmm.","start":79.704994,"end":79.865,"sentiment":"neutral","sentiment_score":-0.0009439983405172824},{"text":"Okay.","start":79.865,"end":80.365,"sentiment":"neutral","sentiment_score":-0.0028618723154067993},{"text":"So since you deleted the credentials, resetted the router, it might deleted the credentials.","start":80.66499,"end":86.51,"sentiment":"neutral","sentiment_score":-0.08807138300367764},{"text":"So we need to establish it again, log in to the router's interface, and enter the PPPoE credentials for it to access the Internet again.","start":87.05,"end":96.75,"sentiment":"neutral","sentiment_score":-0.04093308102339506}],"sentiment":"neutral","sentiment_score":-0.05512517703151921,"channel":0,"num_words":41,"start":79.704994,"end":96.75},{"sentences":[{"text":"So","start":97.185,"end":97.505005,"sentiment":"neutral","sentiment_score":-0.06207587569952011}],"sentiment":"neutral","sentiment_score":-0.06207587569952011,"channel":1,"num_words":1,"start":97.185,"end":97.505005},{"sentences":[{"text":"Mhmm.","start":97.305,"end":97.805,"sentiment":"neutral","sentiment_score":-0.0457347184419632}],"sentiment":"neutral","sentiment_score":-0.0457347184419632,"channel":0,"num_words":1,"start":97.305,"end":97.805},{"sentences":[{"text":"how do I sorry.","start":97.505005,"end":98.385,"sentiment":"neutral","sentiment_score":-0.11366825364530087},{"text":"That's the problem because I forgot how to do it.","start":98.385,"end":100.625,"sentiment":"neutral","sentiment_score":-0.2087489917874336},{"text":"How do how do I do that?","start":100.625,"end":102.005005,"sentiment":"neutral","sentiment_score":-0.018148366627948626},{"text":"Like, log in to the Wi Fi router?","start":102.545,"end":105.045,"sentiment":"neutral","sentiment_score":0.00007248041220009327}],"sentiment":"neutral","sentiment_score":-0.09202143639839928,"channel":1,"num_words":29,"start":97.505005,"end":105.045},{"sentences":[{"text":"So open the browser on your laptop or computer,","start":106.745,"end":112.425,"sentiment":"neutral","sentiment_score":0.00011309867517815696}],"sentiment":"neutral","sentiment_score":0.00011309867517815696,"channel":0,"num_words":9,"start":106.745,"end":112.425},{"sentences":[{"text":"Do","start":112.19,"end":112.69,"sentiment":"neutral","sentiment_score":0.0011555776000022888}],"sentiment":"neutral","sentiment_score":0.0011555776000022888,"channel":1,"num_words":1,"start":112.19,"end":112.69},{"sentences":[{"text":"then type the","start":112.425,"end":113.49,"sentiment":"neutral","sentiment_score":-0.004864145070314407}],"sentiment":"neutral","sentiment_score":-0.004864145070314407,"channel":0,"num_words":3,"start":112.425,"end":113.49},{"sentences":[{"text":"I","start":113.43001,"end":113.742004,"sentiment":"neutral","sentiment_score":-0.023583095520734787}],"sentiment":"neutral","sentiment_score":-0.023583095520734787,"channel":1,"num_words":1,"start":113.43001,"end":113.742004},{"sentences":[{"text":"IP address.","start":113.49,"end":114.23,"sentiment":"neutral","sentiment_score":-0.009651847649365664}],"sentiment":"neutral","sentiment_score":-0.009651847649365664,"channel":0,"num_words":2,"start":113.49,"end":114.23},{"sentences":[{"text":"need to connect to the","start":113.742004,"end":115.490005,"sentiment":"neutral","sentiment_score":-0.0005784593522548676}],"sentiment":"neutral","sentiment_score":-0.0005784593522548676,"channel":1,"num_words":5,"start":113.742004,"end":115.490005},{"sentences":[{"text":"Yeah.","start":115.09,"end":115.59,"sentiment":"neutral","sentiment_score":0.0029146280139684677}],"sentiment":"neutral","sentiment_score":0.0029146280139684677,"channel":0,"num_words":1,"start":115.09,"end":115.59},{"sentences":[{"text":"network first?","start":116.11,"end":117.23,"sentiment":"neutral","sentiment_score":0.0008283713832497597},{"text":"Like","start":117.23,"end":117.73,"sentiment":"neutral","sentiment_score":0.018416810780763623}],"sentiment":"neutral","sentiment_score":0.00669118451575438,"channel":1,"num_words":3,"start":116.11,"end":117.73},{"sentences":[{"text":"Yeah.","start":118.13,"end":118.53,"sentiment":"neutral","sentiment_score":0.07189576327800751},{"text":"It should be connected with the router's Wi Fi for you to access the router's interface","start":118.53,"end":123.03,"sentiment":"neutral","sentiment_score":0.12597844284027815}],"sentiment":"neutral","sentiment_score":0.12279710874837987,"channel":0,"num_words":17,"start":118.13,"end":123.03},{"sentences":[{"text":"okay.","start":123.405,"end":123.805,"sentiment":"neutral","sentiment_score":0.04553951695561409}],"sentiment":"neutral","sentiment_score":0.04553951695561409,"channel":1,"num_words":1,"start":123.405,"end":123.805},{"sentences":[{"text":"even though","start":123.41,"end":124.21,"sentiment":"neutral","sentiment_score":-0.09336823225021362}],"sentiment":"neutral","sentiment_score":-0.09336823225021362,"channel":0,"num_words":2,"start":123.41,"end":124.21},{"sentences":[{"text":"Cool.","start":123.805,"end":124.305,"sentiment":"neutral","sentiment_score":-0.13108313083648682}],"sentiment":"neutral","sentiment_score":-0.13108313083648682,"channel":1,"num_words":1,"start":123.805,"end":124.305},{"sentences":[{"text":"it has no Internet connection yet.","start":124.21,"end":126.229996,"sentiment":"negative","sentiment_score":-0.3761260410149892}],"sentiment":"negative","sentiment_score":-0.3761260410149892,"channel":0,"num_words":6,"start":124.21,"end":126.229996},{"sentences":[{"text":"Got it.","start":126.605,"end":127.085,"sentiment":"neutral","sentiment_score":-0.07329191081225872},{"text":"Okay.","start":127.085,"end":127.325005,"sentiment":"neutral","sentiment_score":0.02869538590312004},{"text":"And then","start":127.325005,"end":127.965004,"sentiment":"neutral","sentiment_score":0.008288535289466381}],"sentiment":"neutral","sentiment_score":-0.020262273028492928,"channel":1,"num_words":5,"start":126.605,"end":127.965004},{"sentences":[{"text":"Mhmm.","start":127.57,"end":128.07,"sentiment":"neutral","sentiment_score":-0.0030825980938971043}],"sentiment":"neutral","sentiment_score":-0.0030825980938971043,"channel":0,"num_words":1,"start":127.57,"end":128.07},{"sentences":[{"text":"I'd type in the IP address.","start":127.965004,"end":129.16501,"sentiment":"neutral","sentiment_score":-0.027797769134243328},{"text":"I don't know.","start":129.16501,"end":129.485,"sentiment":"neutral","sentiment_score":-0.07357874512672424},{"text":"It's on the back of the router.","start":129.485,"end":130.845,"sentiment":"neutral","sentiment_score":-0.01985214969941548},{"text":"Right?","start":130.845,"end":131.345,"sentiment":"neutral","sentiment_score":-0.01149991899728775}],"sentiment":"neutral","sentiment_score":-0.031646342181107574,"channel":1,"num_words":17,"start":127.965004,"end":131.345},{"sentences":[{"text":"Yeah.","start":131.755,"end":132.255,"sentiment":"neutral","sentiment_score":0.018597204238176342},{"text":"It is printed at the back of your router, then use the default username and password on the back of your router also to log in.","start":132.955,"end":141.695,"sentiment":"neutral","sentiment_score":0.040150833602708116},{"text":"Sure.","start":146.29,"end":146.79,"sentiment":"positive","sentiment_score":0.3867247700691223}],"sentiment":"neutral","sentiment_score":0.05175870171348963,"channel":0,"num_words":28,"start":131.755,"end":146.79},{"sentences":[{"text":"Thanks for calling in your help, by the way.","start":157.235,"end":159.235,"sentiment":"positive","sentiment_score":0.7093396319283379},{"text":"Thank you.","start":159.235,"end":159.97499,"sentiment":"positive","sentiment_score":0.6458988189697266}],"sentiment":"positive","sentiment_score":0.6978049386631359,"channel":1,"num_words":11,"start":157.235,"end":159.97499},{"sentences":[{"text":"Yeah.","start":160.855,"end":161.355,"sentiment":"neutral","sentiment_score":0.20444011688232425},{"text":"Do you want me also to send you an email instruction on how to enter the credentials again?","start":161.41501,"end":167.27501,"sentiment":"neutral","sentiment_score":0.06572494366102749}],"sentiment":"neutral","sentiment_score":0.07302574225162205,"channel":0,"num_words":19,"start":160.855,"end":167.27501},{"sentences":[{"text":"I'm just entering it right now, and I think it's I'm just logged in already.","start":170.24,"end":173.78001,"sentiment":"neutral","sentiment_score":-0.0675838053226471}],"sentiment":"neutral","sentiment_score":-0.0675838053226471,"channel":1,"num_words":15,"start":170.24,"end":173.78001},{"sentences":[{"text":"Okay.","start":173.51,"end":174.01,"sentiment":"neutral","sentiment_score":0.035891059786081314},{"text":"Sure.","start":174.15,"end":174.65,"sentiment":"neutral","sentiment_score":0.048809170722961426}],"sentiment":"neutral","sentiment_score":0.04235011525452137,"channel":0,"num_words":2,"start":173.51,"end":174.65},{"sentences":[{"text":"Yeah.","start":174.815,"end":175.05501,"sentiment":"neutral","sentiment_score":0.04009468853473663},{"text":"I'm logged in already.","start":175.05501,"end":175.695,"sentiment":"neutral","sentiment_score":0.05109936557710171},{"text":"And then I'm gonna just click triple so p p p o e.","start":175.695,"end":178.655,"sentiment":"neutral","sentiment_score":0.023973665271814052},{"text":"Right?","start":178.655,"end":179.155,"sentiment":"neutral","sentiment_score":0.019941221922636032}],"sentiment":"neutral","sentiment_score":0.030320580068387483,"channel":1,"num_words":19,"start":174.815,"end":179.155},{"sentences":[{"text":"Yeah.","start":179.59,"end":180.06999,"sentiment":"neutral","sentiment_score":0.015562801621854304},{"text":"That is the connection type.","start":180.06999,"end":181.69,"sentiment":"neutral","sentiment_score":0.009767008759081364},{"text":"And","start":182.06999,"end":182.56999,"sentiment":"neutral","sentiment_score":0.004158971831202507}],"sentiment":"neutral","sentiment_score":0.009793831035494804,"channel":0,"num_words":7,"start":179.59,"end":182.56999},{"sentences":[{"text":"And then for","start":182.41501,"end":183.455,"sentiment":"neutral","sentiment_score":0.00042836740612983704}],"sentiment":"neutral","sentiment_score":0.00042836740612983704,"channel":1,"num_words":3,"start":182.41501,"end":183.455},{"sentences":[{"text":"mhmm.","start":183.34999,"end":183.84999,"sentiment":"neutral","sentiment_score":0.0004566308052744717}],"sentiment":"neutral","sentiment_score":0.0004566308052744717,"channel":0,"num_words":1,"start":183.34999,"end":183.84999},{"sentences":[{"text":"admin, what should I do?","start":183.455,"end":184.655,"sentiment":"neutral","sentiment_score":-0.02200154438614845},{"text":"Username and password.","start":184.655,"end":185.63501,"sentiment":"neutral","sentiment_score":-0.006570640951395035}],"sentiment":"neutral","sentiment_score":-0.01621495559811592,"channel":1,"num_words":8,"start":183.455,"end":185.63501},{"sentences":[{"text":"Can you also see a username and password at the back of your router?","start":187.975,"end":191.435,"sentiment":"neutral","sentiment_score":0.008403627268437828},{"text":"There should","start":191.655,"end":192.05501,"sentiment":"neutral","sentiment_score":-0.00013668928295373917}],"sentiment":"neutral","sentiment_score":0.007336087699513882,"channel":0,"num_words":16,"start":187.975,"end":192.05501},{"sentences":[{"text":"Yeah.","start":191.99,"end":192.19,"sentiment":"neutral","sentiment_score":-0.0032353373244404793}],"sentiment":"neutral","sentiment_score":-0.0032353373244404793,"channel":1,"num_words":1,"start":191.99,"end":192.19},{"sentences":[{"text":"be","start":192.05501,"end":192.55501,"sentiment":"neutral","sentiment_score":-0.008519245311617851}],"sentiment":"neutral","sentiment_score":-0.008519245311617851,"channel":0,"num_words":1,"start":192.05501,"end":192.55501},{"sentences":[{"text":"It says","start":192.19,"end":192.63,"sentiment":"neutral","sentiment_score":-0.01623314805328846}],"sentiment":"neutral","sentiment_score":-0.01623314805328846,"channel":1,"num_words":2,"start":192.19,"end":192.63},{"sentences":[{"text":"a","start":192.615,"end":192.775,"sentiment":"neutral","sentiment_score":-0.01152566634118557}],"sentiment":"neutral","sentiment_score":-0.01152566634118557,"channel":0,"num_words":1,"start":192.615,"end":192.775},{"sentences":[{"text":"save","start":192.63,"end":192.87,"sentiment":"neutral","sentiment_score":-0.026351002976298332}],"sentiment":"neutral","sentiment_score":-0.026351002976298332,"channel":1,"num_words":1,"start":192.63,"end":192.87},{"sentences":[{"text":"admin.","start":192.775,"end":193.275,"sentiment":"neutral","sentiment_score":-0.030671555548906326}],"sentiment":"neutral","sentiment_score":-0.030671555548906326,"channel":0,"num_words":1,"start":192.775,"end":193.275},{"sentences":[{"text":"once again.","start":192.87,"end":193.61,"sentiment":"neutral","sentiment_score":-0.025474952533841133}],"sentiment":"neutral","sentiment_score":-0.025474952533841133,"channel":1,"num_words":2,"start":192.87,"end":193.61},{"sentences":[{"text":"Mhmm.","start":193.335,"end":193.835,"sentiment":"neutral","sentiment_score":-0.0012364271096885204}],"sentiment":"neutral","sentiment_score":-0.0012364271096885204,"channel":0,"num_words":1,"start":193.335,"end":193.835},{"sentences":[{"text":"Okay.","start":199.03,"end":199.53,"sentiment":"neutral","sentiment_score":0.0007558856159448624},{"text":"And","start":202.10501,"end":202.265,"sentiment":"neutral","sentiment_score":-0.00750613771378994}],"sentiment":"neutral","sentiment_score":-0.0033751260489225388,"channel":1,"num_words":2,"start":199.03,"end":202.265},{"sentences":[{"text":"Or","start":202.13,"end":202.61,"sentiment":"neutral","sentiment_score":-0.009151925332844256}],"sentiment":"neutral","sentiment_score":-0.009151925332844256,"channel":0,"num_words":1,"start":202.13,"end":202.61},{"sentences":[{"text":"then","start":202.265,"end":202.765,"sentiment":"neutral","sentiment_score":-0.006544569507241249}],"sentiment":"neutral","sentiment_score":-0.006544569507241249,"channel":1,"num_words":1,"start":202.265,"end":202.765},{"sentences":[{"text":"is that the triple POE username and password?","start":202.61,"end":205.98999,"sentiment":"neutral","sentiment_score":-0.005644623306579888}],"sentiment":"neutral","sentiment_score":-0.005644623306579888,"channel":0,"num_words":8,"start":202.61,"end":205.98999},{"sentences":[{"text":"yeah.","start":208.10501,"end":208.425,"sentiment":"neutral","sentiment_score":-0.005573472939431667},{"text":"Triple POE, username, password.","start":208.425,"end":210.285,"sentiment":"neutral","sentiment_score":-0.003591497428715229}],"sentiment":"neutral","sentiment_score":-0.003987892530858517,"channel":1,"num_words":5,"start":208.10501,"end":210.285},{"sentences":[{"text":"Okay.","start":211.33,"end":211.56999,"sentiment":"neutral","sentiment_score":0.007728075608611107},{"text":"Do you have the copy of it, or want me to send it to you?","start":211.56999,"end":217.59,"sentiment":"neutral","sentiment_score":-0.015298046792546907}],"sentiment":"neutral","sentiment_score":-0.013858914142474532,"channel":0,"num_words":16,"start":211.33,"end":217.59},{"sentences":[{"text":"I","start":218.67,"end":219.17,"sentiment":"neutral","sentiment_score":-0.05701931193470955}],"sentiment":"neutral","sentiment_score":-0.05701931193470955,"channel":1,"num_words":1,"start":218.67,"end":219.17},{"sentences":[{"text":"Because","start":218.955,"end":219.35501,"sentiment":"neutral","sentiment_score":-0.108550064265728}],"sentiment":"neutral","sentiment_score":-0.108550064265728,"channel":0,"num_words":1,"start":218.955,"end":219.35501},{"sentences":[{"text":"don't","start":219.23,"end":219.55,"sentiment":"neutral","sentiment_score":-0.1172572299838066}],"sentiment":"neutral","sentiment_score":-0.1172572299838066,"channel":1,"num_words":1,"start":219.23,"end":219.55},{"sentences":[{"text":"that's","start":219.35501,"end":219.595,"sentiment":"neutral","sentiment_score":-0.12799546122550964}],"sentiment":"neutral","sentiment_score":-0.12799546122550964,"channel":0,"num_words":1,"start":219.35501,"end":219.595},{"sentences":[{"text":"know","start":219.55,"end":219.79,"sentiment":"neutral","sentiment_score":-0.14202497899532318}],"sentiment":"neutral","sentiment_score":-0.14202497899532318,"channel":1,"num_words":1,"start":219.55,"end":219.79},{"sentences":[{"text":"a different","start":219.595,"end":220.235,"sentiment":"neutral","sentiment_score":-0.1420230120420456}],"sentiment":"neutral","sentiment_score":-0.1420230120420456,"channel":0,"num_words":2,"start":219.595,"end":220.235},{"sentences":[{"text":"what it's referring","start":219.79,"end":220.53,"sentiment":"neutral","sentiment_score":-0.1500632961591085}],"sentiment":"neutral","sentiment_score":-0.1500632961591085,"channel":1,"num_words":3,"start":219.79,"end":220.53},{"sentences":[{"text":"username","start":220.235,"end":220.735,"sentiment":"neutral","sentiment_score":-0.1274904906749725}],"sentiment":"neutral","sentiment_score":-0.1274904906749725,"channel":0,"num_words":1,"start":220.235,"end":220.735},{"sentences":[{"text":"to.","start":220.59,"end":221.09,"sentiment":"neutral","sentiment_score":-0.13244785368442535}],"sentiment":"neutral","sentiment_score":-0.13244785368442535,"channel":1,"num_words":1,"start":220.59,"end":221.09},{"sentences":[{"text":"and password.","start":220.795,"end":221.535,"sentiment":"neutral","sentiment_score":-0.08720644935965538}],"sentiment":"neutral","sentiment_score":-0.08720644935965538,"channel":0,"num_words":2,"start":220.795,"end":221.535},{"sentences":[{"text":"Okay.","start":222.03,"end":222.53,"sentiment":"neutral","sentiment_score":0.02335593663156033},{"text":"Yeah.","start":223.47,"end":223.97,"sentiment":"neutral","sentiment_score":0.05351164937019348},{"text":"Would be helpful if you sent it to me, or if you","start":224.03,"end":225.55,"sentiment":"neutral","sentiment_score":0.09149831347167492}],"sentiment":"neutral","sentiment_score":0.08391766769013234,"channel":1,"num_words":14,"start":222.03,"end":225.55},{"sentences":[{"text":"Mhmm.","start":225.475,"end":225.975,"sentiment":"neutral","sentiment_score":0.047484032809734344}],"sentiment":"neutral","sentiment_score":0.047484032809734344,"channel":0,"num_words":1,"start":225.475,"end":225.975},{"sentences":[{"text":"just read it out loud, I'm sure I could type it in as well.","start":225.55,"end":228.05,"sentiment":"neutral","sentiment_score":0.06971787767750877}],"sentiment":"neutral","sentiment_score":0.06971787767750877,"channel":1,"num_words":14,"start":225.55,"end":228.05},{"sentences":[{"text":"Okay.","start":229.91501,"end":230.41501,"sentiment":"neutral","sentiment_score":0.03428854048252106},{"text":"Let me just text you through via SMS message instead.","start":230.55501,"end":234.78,"sentiment":"neutral","sentiment_score":0.04922386109828949}],"sentiment":"neutral","sentiment_score":0.04786610467867418,"channel":0,"num_words":11,"start":229.91501,"end":234.78},{"sentences":[{"text":"Oh, thank you.","start":235.19499,"end":236.015,"sentiment":"neutral","sentiment_score":0.17257417241732279}],"sentiment":"neutral","sentiment_score":0.17257417241732279,"channel":1,"num_words":3,"start":235.19499,"end":236.015},{"sentences":[{"text":"Okay.","start":236.36,"end":236.68,"sentiment":"neutral","sentiment_score":0.04127220809459686},{"text":"Hang on.","start":236.68,"end":237.58,"sentiment":"neutral","sentiment_score":0.029219722375273705},{"text":"Okay.","start":340.955,"end":341.355,"sentiment":"neutral","sentiment_score":0.03092916868627071},{"text":"Sure.","start":341.355,"end":341.855,"sentiment":"neutral","sentiment_score":0.03500692546367645}],"sentiment":"neutral","sentiment_score":0.033129549399018285,"channel":0,"num_words":5,"start":236.36,"end":341.855},{"sentences":[{"text":"Username is 000970@ed.netau.","start":344.435,"end":352.855,"sentiment":"neutral","sentiment_score":0.02509148232638836},{"text":"Okay.","start":366.905,"end":367.405,"sentiment":"neutral","sentiment_score":0.0130915530025959},{"text":"Alright.","start":370.025,"end":370.345,"sentiment":"neutral","sentiment_score":0.014715855941176414},{"text":"And then now I see LAN IP address, LAN subnet mask, DHCP client range.","start":370.345,"end":376.765,"sentiment":"neutral","sentiment_score":-0.0024715743576442556},{"text":"Do I need to change any of that?","start":377.385,"end":379.005,"sentiment":"neutral","sentiment_score":-0.06365783559158444}],"sentiment":"neutral","sentiment_score":-0.01632529147469473,"channel":1,"num_words":27,"start":344.435,"end":379.005},{"sentences":[{"text":"Can you skip that one?","start":380.32,"end":382.18,"sentiment":"neutral","sentiment_score":-0.08166707679629326}],"sentiment":"neutral","sentiment_score":-0.08166707679629326,"channel":0,"num_words":5,"start":380.32,"end":382.18},{"sentences":[{"text":"Yep.","start":383.14,"end":383.46002,"sentiment":"neutral","sentiment_score":-0.002752357628196478},{"text":"Just press nay.","start":383.46002,"end":384.52002,"sentiment":"neutral","sentiment_score":-0.025657429670294125}],"sentiment":"neutral","sentiment_score":-0.019931161659769714,"channel":1,"num_words":4,"start":383.14,"end":384.52002},{"sentences":[{"text":"Yes.","start":384.24,"end":384.48,"sentiment":"neutral","sentiment_score":0.024122226983308792},{"text":"Okay.","start":384.48,"end":384.88,"sentiment":"neutral","sentiment_score":0.018290679901838303},{"text":"Yeah.","start":384.88,"end":385.28,"sentiment":"neutral","sentiment_score":0.02130620926618576},{"text":"Just click next.","start":385.28,"end":387.365,"sentiment":"neutral","sentiment_score":0.018933581188321114}],"sentiment":"neutral","sentiment_score":0.020086643286049366,"channel":0,"num_words":6,"start":384.24,"end":387.365},{"sentences":[{"text":"Yep.","start":388.1,"end":388.6,"sentiment":"neutral","sentiment_score":0.028154388070106503},{"text":"And then it says admin account finished.","start":388.98,"end":390.82,"sentiment":"neutral","sentiment_score":0.005146681198051998},{"text":"New password, confirm password.","start":390.82,"end":392.36002,"sentiment":"neutral","sentiment_score":0.0008363225497305393},{"text":"Should I what should I put for that?","start":392.74002,"end":401.875,"sentiment":"neutral","sentiment_score":-0.04672089638188481},{"text":"Would it just be Admin again?","start":413.63,"end":415.09,"sentiment":"neutral","sentiment_score":-0.06285509777565797}],"sentiment":"neutral","sentiment_score":-0.026283511963601295,"channel":1,"num_words":26,"start":388.1,"end":415.09},{"sentences":[{"text":"Can you also skip that one or you need to enter?","start":417.125,"end":420.26498,"sentiment":"neutral","sentiment_score":-0.04705290293151682}],"sentiment":"neutral","sentiment_score":-0.04705290293151682,"channel":0,"num_words":11,"start":417.125,"end":420.26498},{"sentences":[{"text":"No.","start":422.705,"end":422.94498,"sentiment":"negative","sentiment_score":-0.3510151505470276},{"text":"I need it says required.","start":422.94498,"end":424.245,"sentiment":"neutral","sentiment_score":-0.2824552744626999}],"sentiment":"neutral","sentiment_score":-0.2938819204767545,"channel":1,"num_words":6,"start":422.705,"end":424.245},{"sentences":[{"text":"Sir, what does it says?","start":425.91,"end":427.21,"sentiment":"neutral","sentiment_score":-0.08041332140564919}],"sentiment":"neutral","sentiment_score":-0.08041332140564919,"channel":0,"num_words":5,"start":425.91,"end":427.21},{"sentences":[{"text":"It says required?","start":427.345,"end":428.405,"sentiment":"neutral","sentiment_score":-0.059467131892840065},{"text":"Like, that's in my account.","start":429.025,"end":429.905,"sentiment":"neutral","sentiment_score":-0.08348141312599182},{"text":"Okay.","start":429.905,"end":430.405,"sentiment":"neutral","sentiment_score":0.022137565538287163}],"sentiment":"neutral","sentiment_score":-0.06374121064113246,"channel":1,"num_words":9,"start":427.345,"end":430.405},{"sentences":[{"text":"Is that the admin username and password?","start":431.91,"end":434.57,"sentiment":"neutral","sentiment_score":0.02377022723002093}],"sentiment":"neutral","sentiment_score":0.02377022723002093,"channel":0,"num_words":7,"start":431.91,"end":434.57},{"sentences":[{"text":"Yeah.","start":435.33002,"end":435.65,"sentiment":"neutral","sentiment_score":0.077801913022995},{"text":"It says the admin account, new password, confirms password.","start":435.65,"end":439.99,"sentiment":"neutral","sentiment_score":0.09400602637065782}],"sentiment":"neutral","sentiment_score":0.09238561503589153,"channel":1,"num_words":10,"start":435.33002,"end":439.99},{"sentences":[{"text":"Okay.","start":441.245,"end":441.565,"sentiment":"neutral","sentiment_score":0.11404597759246826},{"text":"I think you should change the password of the router's interface.","start":441.565,"end":446.385,"sentiment":"neutral","sentiment_score":0.11667154661633751}],"sentiment":"neutral","sentiment_score":0.11645274919768174,"channel":0,"num_words":12,"start":441.245,"end":446.385},{"sentences":[{"text":"Yep.","start":448.865,"end":449.365,"sentiment":"neutral","sentiment_score":0.21079671382904053},{"text":"And is there a recommended password I use?","start":449.505,"end":451.82498,"sentiment":"neutral","sentiment_score":0.08197787683457136},{"text":"Is it do I just make it up?","start":451.82498,"end":453.345,"sentiment":"neutral","sentiment_score":0.03826932469382882},{"text":"Or","start":453.345,"end":453.585,"sentiment":"neutral","sentiment_score":0.032354917377233505}],"sentiment":"neutral","sentiment_score":0.06695162463519308,"channel":1,"num_words":18,"start":448.865,"end":453.585},{"sentences":[{"text":"Actually, it's up to you.","start":455.26,"end":458.0,"sentiment":"neutral","sentiment_score":0.1117480993270874},{"text":"Just please do remember it.","start":458.46002,"end":460.24002,"sentiment":"neutral","sentiment_score":0.010650164633989333},{"text":"Yeah.","start":460.7,"end":460.94,"sentiment":"neutral","sentiment_score":0.058534905314445496},{"text":"For","start":460.94,"end":461.44,"sentiment":"neutral","sentiment_score":0.021633975207805634}],"sentiment":"neutral","sentiment_score":0.05768001669396957,"channel":0,"num_words":12,"start":455.26,"end":461.44},{"sentences":[{"text":"This password so what's this password?","start":461.79,"end":463.63,"sentiment":"neutral","sentiment_score":0.01766665962835153},{"text":"Is this password the one that you like, actually log in to the Wi Fi?","start":463.63,"end":466.77,"sentiment":"neutral","sentiment_score":0.023189468557635942}],"sentiment":"neutral","sentiment_score":0.02161152314926897,"channel":1,"num_words":21,"start":461.79,"end":466.77},{"sentences":[{"text":"actually, the that is the password, though, when logging in to the router's interface, which is","start":468.825,"end":475.385,"sentiment":"neutral","sentiment_score":-0.012735061929561198}],"sentiment":"neutral","sentiment_score":-0.012735061929561198,"channel":0,"num_words":16,"start":468.825,"end":475.385},{"sentences":[{"text":"Okay.","start":475.165,"end":475.565,"sentiment":"neutral","sentiment_score":0.018478894606232643}],"sentiment":"neutral","sentiment_score":0.018478894606232643,"channel":1,"num_words":1,"start":475.165,"end":475.565},{"sentences":[{"text":"the","start":475.385,"end":475.625,"sentiment":"neutral","sentiment_score":-0.007306903600692749}],"sentiment":"neutral","sentiment_score":-0.007306903600692749,"channel":0,"num_words":1,"start":475.385,"end":475.625},{"sentences":[{"text":"So","start":475.565,"end":475.885,"sentiment":"neutral","sentiment_score":-0.015567880123853683}],"sentiment":"neutral","sentiment_score":-0.015567880123853683,"channel":1,"num_words":1,"start":475.565,"end":475.885},{"sentences":[{"text":"one","start":475.625,"end":476.125,"sentiment":"neutral","sentiment_score":-0.01867080107331276}],"sentiment":"neutral","sentiment_score":-0.01867080107331276,"channel":0,"num_words":1,"start":475.625,"end":476.125},{"sentences":[{"text":"where do","start":475.885,"end":476.205,"sentiment":"neutral","sentiment_score":-0.02779080905020237}],"sentiment":"neutral","sentiment_score":-0.02779080905020237,"channel":1,"num_words":2,"start":475.885,"end":476.205},{"sentences":[{"text":"written","start":476.18503,"end":476.58502,"sentiment":"neutral","sentiment_score":-0.01644502952694893}],"sentiment":"neutral","sentiment_score":-0.01644502952694893,"channel":0,"num_words":1,"start":476.18503,"end":476.58502},{"sentences":[{"text":"you","start":476.205,"end":476.285,"sentiment":"neutral","sentiment_score":-0.034550007432699203}],"sentiment":"neutral","sentiment_score":-0.034550007432699203,"channel":1,"num_words":1,"start":476.205,"end":476.285},{"sentences":[{"text":"at the back of your router, the Admin.","start":476.58502,"end":479.36002,"sentiment":"neutral","sentiment_score":-0.026673836167901754}],"sentiment":"neutral","sentiment_score":-0.026673836167901754,"channel":0,"num_words":8,"start":476.58502,"end":479.36002},{"sentences":[{"text":"do I do I just try the Admin again?","start":479.005,"end":480.765,"sentiment":"neutral","sentiment_score":-0.09595900691217846},{"text":"Like, someone forget.","start":480.765,"end":481.965,"sentiment":"neutral","sentiment_score":-0.16559707125027975},{"text":"I'm gonna say the Admin.","start":481.965,"end":482.765,"sentiment":"neutral","sentiment_score":-0.04981968551874161},{"text":"So it's on the same at the back of the router.","start":482.765,"end":484.545,"sentiment":"neutral","sentiment_score":-0.02498284202407707}],"sentiment":"neutral","sentiment_score":-0.06729757020782147,"channel":1,"num_words":28,"start":479.005,"end":484.545},{"sentences":[{"text":"Okay.","start":485.34,"end":485.84,"sentiment":"neutral","sentiment_score":0.02037054114043713}],"sentiment":"neutral","sentiment_score":0.02037054114043713,"channel":0,"num_words":1,"start":485.34,"end":485.84},{"sentences":[{"text":"Oh, password shall contain at least eight characters and should be a combination of numbers, uppercase letters.","start":486.58002,"end":490.66,"sentiment":"neutral","sentiment_score":-0.03705653855029274},{"text":"Okay.","start":490.66,"end":490.98,"sentiment":"neutral","sentiment_score":-0.15064960718154907},{"text":"So it don't look great.","start":490.98,"end":491.86002,"sentiment":"negative","sentiment_score":-0.34819228053092954},{"text":"Okay.","start":491.86002,"end":492.36002,"sentiment":"neutral","sentiment_score":-0.009592708200216292},{"text":"Okay.","start":526.605,"end":527.005,"sentiment":"neutral","sentiment_score":0.04403038322925568}],"sentiment":"neutral","sentiment_score":-0.09948537960648536,"channel":1,"num_words":25,"start":486.58002,"end":527.005},{"sentences":[{"text":"Now I'm on a wireless setup page, and it says SSID R3002.4G1048, and then the password is listed as the one that's on the back of my router.","start":527.005,"end":537.185,"sentiment":"neutral","sentiment_score":0.05231397186539003},{"text":"And that that's for 2.4 gigahertz and five gigahertz.","start":538.045,"end":541.14,"sentiment":"neutral","sentiment_score":0.030167081703742344},{"text":"Should I","start":542.16,"end":542.56,"sentiment":"neutral","sentiment_score":0.029546089470386505}],"sentiment":"neutral","sentiment_score":0.04603556734629166,"channel":1,"num_words":39,"start":527.005,"end":542.56},{"sentences":[{"text":"Mhmm.","start":542.49,"end":542.99,"sentiment":"neutral","sentiment_score":0.008635221049189568}],"sentiment":"neutral","sentiment_score":0.008635221049189568,"channel":0,"num_words":1,"start":542.49,"end":542.99},{"sentences":[{"text":"change the R 3,000 to Airtel?","start":542.56,"end":544.5,"sentiment":"neutral","sentiment_score":-0.0009094841952901334}],"sentiment":"neutral","sentiment_score":-0.0009094841952901334,"channel":1,"num_words":6,"start":542.56,"end":544.5},{"sentences":[{"text":"Mhmm.","start":545.265,"end":545.765,"sentiment":"neutral","sentiment_score":0.010169072076678276},{"text":"Are you able to skip that also?","start":548.705,"end":550.645,"sentiment":"neutral","sentiment_score":0.004947093448468617}],"sentiment":"neutral","sentiment_score":0.005599840776994824,"channel":0,"num_words":8,"start":545.265,"end":550.645},{"sentences":[{"text":"Just to just leave it as R3000?","start":551.36,"end":553.14,"sentiment":"neutral","sentiment_score":-0.0005572613860879626}],"sentiment":"neutral","sentiment_score":-0.0005572613860879626,"channel":1,"num_words":7,"start":551.36,"end":553.14},{"sentences":[{"text":"Yeah.","start":554.145,"end":554.625,"sentiment":"neutral","sentiment_score":0.03514993190765381},{"text":"That is the name of your router, the one you're","start":554.625,"end":558.38,"sentiment":"neutral","sentiment_score":0.04005658179521561}],"sentiment":"neutral","sentiment_score":0.03961052271452817,"channel":0,"num_words":11,"start":554.145,"end":558.38},{"sentences":[{"text":"Mhmm.","start":558.96497,"end":559.46497,"sentiment":"neutral","sentiment_score":0.02965454198420048},{"text":"Okay.","start":559.52496,"end":560.02496,"sentiment":"neutral","sentiment_score":0.04871941357851029}],"sentiment":"neutral","sentiment_score":0.03918697778135539,"channel":1,"num_words":2,"start":558.96497,"end":560.02496},{"sentences":[{"text":"using.","start":561.64,"end":561.89,"sentiment":"neutral","sentiment_score":0.03571496903896332},{"text":"Mhmm.","start":561.89,"end":562.39,"sentiment":"neutral","sentiment_score":0.04084610939025879}],"sentiment":"neutral","sentiment_score":0.03828053921461105,"channel":0,"num_words":2,"start":561.64,"end":562.39},{"sentences":[{"text":"Okay.","start":577.29004,"end":577.79004,"sentiment":"neutral","sentiment_score":0.06012559309601784},{"text":"I pressed finish, and it's just loading.","start":578.57,"end":580.81,"sentiment":"neutral","sentiment_score":0.04906252558742251},{"text":"It's, like, spinning.","start":580.81,"end":581.71,"sentiment":"neutral","sentiment_score":0.04263897861043612},{"text":"And I just want to check my router, and it's changed from the red light to the green","start":582.38495,"end":586.305,"sentiment":"neutral","sentiment_score":0.045501415307323136}],"sentiment":"neutral","sentiment_score":0.04656916150245173,"channel":1,"num_words":29,"start":577.29004,"end":586.305},{"sentences":[{"text":"Yeah.","start":586.29,"end":586.79,"sentiment":"neutral","sentiment_score":0.07143548130989075}],"sentiment":"neutral","sentiment_score":0.07143548130989075,"channel":0,"num_words":1,"start":586.29,"end":586.79},{"sentences":[{"text":"light.","start":586.305,"end":586.805,"sentiment":"neutral","sentiment_score":0.06499762833118439}],"sentiment":"neutral","sentiment_score":0.06499762833118439,"channel":1,"num_words":1,"start":586.305,"end":586.805},{"sentences":[{"text":"Yeah.","start":587.57,"end":587.97003,"sentiment":"neutral","sentiment_score":0.1162685602903366},{"text":"So that means it's now establishing a connection.","start":587.97003,"end":591.91,"sentiment":"neutral","sentiment_score":0.14906321000307798}],"sentiment":"neutral","sentiment_score":0.14541936003499562,"channel":0,"num_words":9,"start":587.57,"end":591.91},{"sentences":[{"text":"Okay.","start":593.185,"end":593.685,"sentiment":"neutral","sentiment_score":0.006994479335844517},{"text":"Should I waste or would it be relatively","start":594.91003,"end":597.41003,"sentiment":"neutral","sentiment_score":-0.31222743541002274}],"sentiment":"neutral","sentiment_score":-0.27675833377159303,"channel":1,"num_words":9,"start":593.185,"end":597.41003},{"sentences":[{"text":"Actually, we just need to wait a few minutes for it,","start":599.885,"end":603.265,"sentiment":"neutral","sentiment_score":0.01188046078790318}],"sentiment":"neutral","sentiment_score":0.01188046078790318,"channel":0,"num_words":11,"start":599.885,"end":603.265},{"sentences":[{"text":"okay.","start":603.15,"end":603.65,"sentiment":"neutral","sentiment_score":0.228211373090744},{"text":"Cool.","start":603.79004,"end":604.29004,"sentiment":"positive","sentiment_score":0.5724887847900391}],"sentiment":"positive","sentiment_score":0.40035007894039154,"channel":1,"num_words":2,"start":603.15,"end":604.29004},{"sentences":[{"text":"then you should now can be used to Internet.","start":603.805,"end":607.425,"sentiment":"positive","sentiment_score":0.555240167511834},{"text":"And upon checking on our end, the network is now up and running.","start":608.62,"end":612.72003,"sentiment":"positive","sentiment_score":0.5828959666765653},{"text":"So I think you're connected now.","start":613.5,"end":617.12,"sentiment":"positive","sentiment_score":0.5340208113193512},{"text":"Can we try to use the Internet?","start":617.26,"end":619.04004,"sentiment":"neutral","sentiment_score":0.1477811953851155}],"sentiment":"positive","sentiment_score":0.4803829231432506,"channel":0,"num_words":35,"start":603.805,"end":619.04004},{"sentences":[{"text":"It says no Internet secured still.","start":619.76,"end":621.92004,"sentiment":"negative","sentiment_score":-0.430975079536438},{"text":"And it's all, like, for example, if I type in YouTube, it doesn't work.","start":621.92004,"end":626.34,"sentiment":"neutral","sentiment_score":-0.3246718432222094},{"text":"So","start":626.56,"end":627.06,"sentiment":"neutral","sentiment_score":-0.14002089202404022}],"sentiment":"negative","sentiment_score":-0.3462512940168381,"channel":1,"num_words":21,"start":619.76,"end":627.06},{"sentences":[{"text":"Let","start":629.085,"end":629.245,"sentiment":"neutral","sentiment_score":-0.08886148035526276}],"sentiment":"neutral","sentiment_score":-0.08886148035526276,"channel":0,"num_words":1,"start":629.085,"end":629.245},{"sentences":[{"text":"or","start":629.2,"end":629.7,"sentiment":"neutral","sentiment_score":-0.06381161510944366}],"sentiment":"neutral","sentiment_score":-0.06381161510944366,"channel":1,"num_words":1,"start":629.2,"end":629.7},{"sentences":[{"text":"me see.","start":629.245,"end":629.565,"sentiment":"neutral","sentiment_score":-0.0811212882399559},{"text":"So","start":629.565,"end":629.805,"sentiment":"neutral","sentiment_score":-0.0757724940776825}],"sentiment":"neutral","sentiment_score":-0.07933835685253143,"channel":0,"num_words":3,"start":629.245,"end":629.805},{"sentences":[{"text":"anything.","start":629.76,"end":630.26,"sentiment":"neutral","sentiment_score":-0.09258311241865158}],"sentiment":"neutral","sentiment_score":-0.09258311241865158,"channel":1,"num_words":1,"start":629.76,"end":630.26},{"sentences":[{"text":"I yeah.","start":629.805,"end":630.925,"sentiment":"neutral","sentiment_score":-0.11314745247364044},{"text":"I think this is the issue still regarding the IP location.","start":630.925,"end":634.705,"sentiment":"neutral","sentiment_score":-0.2843543724580245}],"sentiment":"neutral","sentiment_score":-0.2580148463065808,"channel":0,"num_words":13,"start":629.805,"end":634.705},{"sentences":[{"text":"Okay.","start":638.035,"end":638.535,"sentiment":"neutral","sentiment_score":-0.05014517903327942}],"sentiment":"neutral","sentiment_score":-0.05014517903327942,"channel":1,"num_words":1,"start":638.035,"end":638.535},{"sentences":[{"text":"Mhmm.","start":639.07,"end":639.57,"sentiment":"neutral","sentiment_score":-0.01615758053958416}],"sentiment":"neutral","sentiment_score":-0.01615758053958416,"channel":0,"num_words":1,"start":639.07,"end":639.57},{"sentences":[{"text":"So I got an","start":639.475,"end":640.195,"sentiment":"neutral","sentiment_score":-0.00986187974922359}],"sentiment":"neutral","sentiment_score":-0.00986187974922359,"channel":1,"num_words":4,"start":639.475,"end":640.195},{"sentences":[{"text":"Have","start":640.11,"end":640.61,"sentiment":"neutral","sentiment_score":-0.0076272450387477875}],"sentiment":"neutral","sentiment_score":-0.0076272450387477875,"channel":0,"num_words":1,"start":640.11,"end":640.61},{"sentences":[{"text":"email back there.","start":640.195,"end":641.335,"sentiment":"neutral","sentiment_score":-0.021503495052456856}],"sentiment":"neutral","sentiment_score":-0.021503495052456856,"channel":1,"num_words":3,"start":640.195,"end":641.335},{"sentences":[{"text":"mhmm.","start":641.71,"end":642.21,"sentiment":"neutral","sentiment_score":-0.004365806933492422},{"text":"Have you tried to run a speed test?","start":642.27,"end":644.61,"sentiment":"neutral","sentiment_score":-0.02641984890215099}],"sentiment":"neutral","sentiment_score":-0.02396939979452226,"channel":0,"num_words":9,"start":641.71,"end":644.61},{"sentences":[{"text":"Well, I can't even Google anything.","start":645.635,"end":648.21,"sentiment":"neutral","sentiment_score":-0.3264408086736997},{"text":"So going to the speed test Wi Fi website doesn't work.","start":648.21,"end":652.07,"sentiment":"neutral","sentiment_score":-0.27185912836681714},{"text":"Like, if I","start":654.93,"end":655.33,"sentiment":"neutral","sentiment_score":-0.13790782541036606}],"sentiment":"neutral","sentiment_score":-0.26814093701541425,"channel":1,"num_words":20,"start":645.635,"end":655.33},{"sentences":[{"text":"Okay.","start":655.275,"end":655.775,"sentiment":"neutral","sentiment_score":-0.05057581514120102}],"sentiment":"neutral","sentiment_score":-0.05057581514120102,"channel":0,"num_words":1,"start":655.275,"end":655.775},{"sentences":[{"text":"I'll type it in right now.","start":655.41,"end":656.79,"sentiment":"neutral","sentiment_score":-0.033052826300263405},{"text":"Speed test dot net forward slash yeah.","start":657.01,"end":660.38495,"sentiment":"neutral","sentiment_score":-0.04442444842840944},{"text":"It's just not gonna it's just in.","start":660.38495,"end":661.82495,"sentiment":"neutral","sentiment_score":-0.2610124221869877},{"text":"It's not gonna upload.","start":661.82495,"end":662.96497,"sentiment":"neutral","sentiment_score":-0.3190271407365799}],"sentiment":"neutral","sentiment_score":-0.15052015062732002,"channel":1,"num_words":24,"start":655.41,"end":662.96497},{"sentences":[{"text":"May I know what is the error message","start":664.52997,"end":666.31,"sentiment":"neutral","sentiment_score":-0.15601887367665768}],"sentiment":"neutral","sentiment_score":-0.15601887367665768,"channel":0,"num_words":8,"start":664.52997,"end":666.31},{"sentences":[{"text":"Well, it's","start":667.185,"end":667.665,"sentiment":"neutral","sentiment_score":-0.15211249887943268}],"sentiment":"neutral","sentiment_score":-0.15211249887943268,"channel":1,"num_words":2,"start":667.185,"end":667.665},{"sentences":[{"text":"you're","start":667.57,"end":667.81,"sentiment":"neutral","sentiment_score":-0.14729109406471252}],"sentiment":"neutral","sentiment_score":-0.14729109406471252,"channel":0,"num_words":1,"start":667.57,"end":667.81},{"sentences":[{"text":"no","start":667.665,"end":667.90497,"sentiment":"neutral","sentiment_score":-0.12685784697532654}],"sentiment":"neutral","sentiment_score":-0.12685784697532654,"channel":1,"num_words":1,"start":667.665,"end":667.90497},{"sentences":[{"text":"saying?","start":667.81,"end":668.31,"sentiment":"neutral","sentiment_score":-0.09440763294696808}],"sentiment":"neutral","sentiment_score":-0.09440763294696808,"channel":0,"num_words":1,"start":667.81,"end":668.31},{"sentences":[{"text":"not an well, it's just a what's the it just says no Internet.","start":667.985,"end":672.64496,"sentiment":"neutral","sentiment_score":-0.16461150233562177},{"text":"But there's","start":677.63,"end":678.03,"sentiment":"neutral","sentiment_score":-0.13992393761873245}],"sentiment":"neutral","sentiment_score":-0.16131982704003653,"channel":1,"num_words":15,"start":667.985,"end":678.03},{"sentences":[{"text":"Okay.","start":677.89,"end":678.39,"sentiment":"neutral","sentiment_score":-0.07445067912340164}],"sentiment":"neutral","sentiment_score":-0.07445067912340164,"channel":0,"num_words":1,"start":677.89,"end":678.39},{"sentences":[{"text":"no error message.","start":678.03,"end":678.75,"sentiment":"neutral","sentiment_score":-0.1036890298128128},{"text":"It just spins and then it like, you know, like, when you're on Google and then you don't have Wi Fi and it sends you to, like,","start":678.75,"end":683.07,"sentiment":"neutral","sentiment_score":-0.11080699772746475}],"sentiment":"neutral","sentiment_score":-0.11009520093599955,"channel":1,"num_words":30,"start":678.03,"end":683.07},{"sentences":[{"text":"Mhmm.","start":682.965,"end":683.465,"sentiment":"neutral","sentiment_score":-0.10167153924703598}],"sentiment":"neutral","sentiment_score":-0.10167153924703598,"channel":0,"num_words":1,"start":682.965,"end":683.465},{"sentences":[{"text":"that dinosaur.","start":683.07,"end":683.73004,"sentiment":"neutral","sentiment_score":-0.15445096045732498},{"text":"It sends me to that.","start":683.87,"end":685.17004,"sentiment":"neutral","sentiment_score":-0.11832422316074372}],"sentiment":"neutral","sentiment_score":-0.12864614810262406,"channel":1,"num_words":7,"start":683.07,"end":685.17004},{"sentences":[{"text":"Mhmm.","start":685.36505,"end":685.525,"sentiment":"neutral","sentiment_score":-0.007695085369050503},{"text":"Yeah.","start":685.525,"end":685.84503,"sentiment":"neutral","sentiment_score":0.007903275080025196},{"text":"But may I know the color of the indicator lights?","start":685.84503,"end":688.72504,"sentiment":"neutral","sentiment_score":0.0068071896210312845},{"text":"Is it green, orange?","start":688.72504,"end":690.585,"sentiment":"neutral","sentiment_score":0.006573757156729698}],"sentiment":"neutral","sentiment_score":0.005910944659262896,"channel":0,"num_words":16,"start":685.36505,"end":690.585},{"sentences":[{"text":"On the Wi Fi router?","start":693.005,"end":694.305,"sentiment":"neutral","sentiment_score":0.007690546661615371}],"sentiment":"neutral","sentiment_score":0.007690546661615371,"channel":1,"num_words":5,"start":693.005,"end":694.305},{"sentences":[{"text":"Yeah.","start":694.78,"end":695.28,"sentiment":"neutral","sentiment_score":0.026209820061922073}],"sentiment":"neutral","sentiment_score":0.026209820061922073,"channel":0,"num_words":1,"start":694.78,"end":695.28},{"sentences":[{"text":"The Wi Fi router color is green.","start":696.845,"end":698.73,"sentiment":"neutral","sentiment_score":0.02990598258163248},{"text":"And then if I'm looking at the the box thingy, it","start":699.52997,"end":703.23,"sentiment":"neutral","sentiment_score":0.014897969636050138}],"sentiment":"neutral","sentiment_score":0.020734419114887714,"channel":1,"num_words":18,"start":696.845,"end":703.23},{"sentences":[{"text":"Mhmm.","start":702.86005,"end":703.36005,"sentiment":"neutral","sentiment_score":0.018450867384672165}],"sentiment":"neutral","sentiment_score":0.018450867384672165,"channel":0,"num_words":1,"start":702.86005,"end":703.36005},{"sentences":[{"text":"everything is green.","start":703.61,"end":704.88995,"sentiment":"neutral","sentiment_score":0.03695723041892052},{"text":"So it's power is green, gold band's green, service is green, Ethernet one's green, and Ethernet.","start":704.88995,"end":713.07,"sentiment":"neutral","sentiment_score":0.04283642617519945},{"text":"Oh, my system's green.","start":714.915,"end":716.13495,"sentiment":"neutral","sentiment_score":0.04827518668025732},{"text":"Ethernet one is also green.","start":716.755,"end":718.45496,"sentiment":"neutral","sentiment_score":0.041470355540513995}],"sentiment":"neutral","sentiment_score":0.04273953694584114,"channel":1,"num_words":28,"start":703.61,"end":718.45496},{"sentences":[{"text":"Okay.","start":719.59,"end":719.91,"sentiment":"neutral","sentiment_score":0.04791907966136933},{"text":"I see.","start":719.91,"end":720.49,"sentiment":"neutral","sentiment_score":0.0456082709133625},{"text":"Is it okay if you send me a picture of the router and the NTT box?","start":721.11,"end":725.83,"sentiment":"neutral","sentiment_score":0.05928312265314162},{"text":"I'll email you again shortly","start":725.83,"end":727.37,"sentiment":"neutral","sentiment_score":0.0609803207218647}],"sentiment":"neutral","sentiment_score":0.058023632814486824,"channel":0,"num_words":24,"start":719.59,"end":727.37},{"sentences":[{"text":"Yeah.","start":728.72,"end":729.04,"sentiment":"neutral","sentiment_score":0.004179077222943306},{"text":"Is","start":729.04,"end":729.27997,"sentiment":"neutral","sentiment_score":-0.0018368037417531011}],"sentiment":"neutral","sentiment_score":0.0011711367405951023,"channel":1,"num_words":2,"start":728.72,"end":729.27997},{"sentences":[{"text":"for","start":729.43,"end":729.59,"sentiment":"neutral","sentiment_score":-0.0024153701961040497}],"sentiment":"neutral","sentiment_score":-0.0024153701961040497,"channel":0,"num_words":1,"start":729.43,"end":729.59},{"sentences":[{"text":"which","start":729.44,"end":729.68,"sentiment":"neutral","sentiment_score":-0.001896575093269348}],"sentiment":"neutral","sentiment_score":-0.001896575093269348,"channel":1,"num_words":1,"start":729.44,"end":729.68},{"sentences":[{"text":"me","start":729.59,"end":729.83,"sentiment":"neutral","sentiment_score":-0.006971803493797779}],"sentiment":"neutral","sentiment_score":-0.006971803493797779,"channel":0,"num_words":1,"start":729.59,"end":729.83},{"sentences":[{"text":"number","start":729.68,"end":730.0,"sentiment":"neutral","sentiment_score":-0.008500093594193459}],"sentiment":"neutral","sentiment_score":-0.008500093594193459,"channel":1,"num_words":1,"start":729.68,"end":730.0},{"sentences":[{"text":"to","start":729.83,"end":730.07,"sentiment":"neutral","sentiment_score":-0.00361722894012928}],"sentiment":"neutral","sentiment_score":-0.00361722894012928,"channel":0,"num_words":1,"start":729.83,"end":730.07},{"sentences":[{"text":"said","start":730.0,"end":730.5,"sentiment":"neutral","sentiment_score":0.0026407726109027863}],"sentiment":"neutral","sentiment_score":0.0026407726109027863,"channel":1,"num_words":1,"start":730.0,"end":730.5},{"sentences":[{"text":"yeah.","start":731.97504,"end":732.135,"sentiment":"neutral","sentiment_score":0.003178570419549942},{"text":"For me to forward the pictures to the network team because I think this is a network related issue since you just entered the correct PPPoE","start":732.135,"end":742.635,"sentiment":"neutral","sentiment_score":-0.12717441433610824}],"sentiment":"neutral","sentiment_score":-0.12234652601182461,"channel":0,"num_words":27,"start":731.97504,"end":742.635},{"sentences":[{"text":"So","start":742.805,"end":743.205,"sentiment":"neutral","sentiment_score":-0.07950674742460251}],"sentiment":"neutral","sentiment_score":-0.07950674742460251,"channel":1,"num_words":1,"start":742.805,"end":743.205},{"sentences":[{"text":"credentials.","start":743.09503,"end":743.59503,"sentiment":"neutral","sentiment_score":-0.08627815544605255}],"sentiment":"neutral","sentiment_score":-0.08627815544605255,"channel":0,"num_words":1,"start":743.09503,"end":743.59503},{"sentences":[{"text":"by networking, do you mean Super Networks?","start":743.205,"end":745.225,"sentiment":"neutral","sentiment_score":-0.039049873394625526}],"sentiment":"neutral","sentiment_score":-0.039049873394625526,"channel":1,"num_words":7,"start":743.205,"end":745.225},{"sentences":[{"text":"Yeah.","start":746.91,"end":747.41,"sentiment":"neutral","sentiment_score":-0.02338494174182415}],"sentiment":"neutral","sentiment_score":-0.02338494174182415,"channel":0,"num_words":1,"start":746.91,"end":747.41},{"sentences":[{"text":"Okay.","start":747.525,"end":747.845,"sentiment":"neutral","sentiment_score":-0.01677080988883972},{"text":"So I was on call with I don't know his name.","start":747.845,"end":751.205,"sentiment":"neutral","sentiment_score":-0.055732439695434136},{"text":"He didn't tell me, but I'm on call with the other guy this time last week.","start":751.205,"end":756.05,"sentiment":"neutral","sentiment_score":-0.06736443913541734},{"text":"Or, actually, not this time last week.","start":756.43,"end":757.94995,"sentiment":"neutral","sentiment_score":-0.07216442163501467},{"text":"Thursday last week.","start":757.94995,"end":758.67,"sentiment":"neutral","sentiment_score":-0.056631808479626976}],"sentiment":"neutral","sentiment_score":-0.06270276446287569,"channel":1,"num_words":38,"start":747.525,"end":758.67},{"sentences":[{"text":"I don't know.","start":758.67,"end":759.06995,"sentiment":"neutral","sentiment_score":-0.15635888775189719},{"text":"I forgot.","start":759.06995,"end":759.47,"sentiment":"neutral","sentiment_score":-0.18358026444911957},{"text":"It's been so long now.","start":759.47,"end":760.61,"sentiment":"neutral","sentiment_score":-0.2130972921848297},{"text":"Anyways, and he said, I think it's a network issue.","start":760.75,"end":763.23,"sentiment":"neutral","sentiment_score":-0.12836343199014663},{"text":"I'm gonna send it to Super Network.","start":763.23,"end":764.93,"sentiment":"neutral","sentiment_score":-0.04387156079922404}],"sentiment":"neutral","sentiment_score":-0.12935032957681902,"channel":1,"num_words":27,"start":758.67,"end":764.93},{"sentences":[{"text":"Super Network then called me on Thursday.","start":765.23,"end":767.49,"sentiment":"neutral","sentiment_score":-0.02862782483654363},{"text":"Okay.","start":768.03503,"end":768.275,"sentiment":"neutral","sentiment_score":0.020886646583676335},{"text":"Yes.","start":768.275,"end":768.435,"sentiment":"neutral","sentiment_score":0.07443691790103912},{"text":"I was on I was on call with him on Wednesday last week.","start":768.435,"end":771.015,"sentiment":"neutral","sentiment_score":0.06331038417724463},{"text":"Super Network then called me on Thursday and said it's not our problem.","start":771.155,"end":775.315,"sentiment":"neutral","sentiment_score":0.11757379598342456}],"sentiment":"neutral","sentiment_score":0.06418351807764598,"channel":1,"num_words":35,"start":765.23,"end":775.315},{"sentences":[{"text":"It's Airtel's problem.","start":775.315,"end":777.175,"sentiment":"neutral","sentiment_score":0.11733937511841457},{"text":"It's definitely all fine on our end.","start":777.395,"end":778.755,"sentiment":"positive","sentiment_score":0.406276421887534},{"text":"And I have, like, a call with Super for, like, about half an hour.","start":778.755,"end":781.655,"sentiment":"neutral","sentiment_score":0.04918719695082733},{"text":"Then I called I messaged Airtel again on Friday, and then he said everything is fine on our end.","start":782.67004,"end":790.29004,"sentiment":"neutral","sentiment_score":0.013396978378295898},{"text":"And then he told me to reset my router again, and then it's still not working.","start":791.23004,"end":795.415,"sentiment":"negative","sentiment_score":-0.3333560423925519}],"sentiment":"neutral","sentiment_score":-0.020247122935824476,"channel":1,"num_words":59,"start":775.315,"end":795.415},{"sentences":[{"text":"Now so it's definitely not super problem because they've already confirmed that it's not their problem.","start":795.415,"end":799.675,"sentiment":"neutral","sentiment_score":-0.04623411002103239},{"text":"And I understand that you're saying it's not your problem.","start":799.895,"end":802.295,"sentiment":"neutral","sentiment_score":-0.08400010764598846},{"text":"However, I am under the impression so if there says no Internet secured, there's two possibilities of what?","start":802.295,"end":807.915,"sentiment":"neutral","sentiment_score":-0.32507384982373977},{"text":"I just need to prove it to you.","start":809.2,"end":810.16,"sentiment":"neutral","sentiment_score":-0.2277595680207014},{"text":"There's two possibilities of what the issue is.","start":810.16,"end":812.64,"sentiment":"neutral","sentiment_score":-0.19247248210012913}],"sentiment":"neutral","sentiment_score":-0.1798822089098394,"channel":1,"num_words":60,"start":795.415,"end":812.64},{"sentences":[{"text":"The first issue is, as you said, it's a network problem.","start":812.64,"end":815.27997,"sentiment":"neutral","sentiment_score":-0.21352153881029648},{"text":"So ordinarily, that'd be NBN or in this case, Super.","start":815.27997,"end":818.0,"sentiment":"neutral","sentiment_score":-0.09648598283529282},{"text":"But the second problem is it could be the router.","start":818.0,"end":820.0,"sentiment":"negative","sentiment_score":-0.4525258958339691},{"text":"So the router itself is faulty and is miss like, it's not actually connecting to the network.","start":820.0,"end":825.805,"sentiment":"negative","sentiment_score":-0.5639106087824878},{"text":"I know the network the what the router is saying it's connecting to the network, but it's obviously not connecting to the network.","start":826.185,"end":831.245,"sentiment":"negative","sentiment_score":-0.4379839689835258}],"sentiment":"negative","sentiment_score":-0.3873093992891446,"channel":1,"num_words":71,"start":812.64,"end":831.245},{"sentences":[{"text":"I don't have a second router, so I can't confirm or check this.","start":831.945,"end":834.505,"sentiment":"neutral","sentiment_score":-0.20089637889311865},{"text":"But I know for a fact it's not superposition because I've already checked.","start":834.505,"end":837.12,"sentiment":"neutral","sentiment_score":-0.3005462426405687},{"text":"And also if it was super issue, then","start":838.48,"end":840.24,"sentiment":"neutral","sentiment_score":-0.13726622983813286}],"sentiment":"neutral","sentiment_score":-0.224025997607147,"channel":1,"num_words":34,"start":831.945,"end":840.24},{"sentences":[{"text":"Mhmm.","start":840.12,"end":840.62,"sentiment":"neutral","sentiment_score":-0.09902018308639526}],"sentiment":"neutral","sentiment_score":-0.09902018308639526,"channel":0,"num_words":1,"start":840.12,"end":840.62},{"sentences":[{"text":"my neighbor who uses the same thing would have the same issue, but they do not have their issue.","start":840.24,"end":843.52,"sentiment":"neutral","sentiment_score":-0.07367929541750957},{"text":"Their Wi Fi works fine.","start":843.52,"end":844.74,"sentiment":"neutral","sentiment_score":0.04356662854552269}],"sentiment":"neutral","sentiment_score":-0.04925306125854453,"channel":1,"num_words":24,"start":840.24,"end":844.74},{"sentences":[{"text":"Mhmm.","start":845.63995,"end":846.13995,"sentiment":"neutral","sentiment_score":0.01832735352218151},{"text":"Okay.","start":847.39996,"end":847.72,"sentiment":"neutral","sentiment_score":0.04698509722948074},{"text":"I see.","start":847.72,"end":848.385,"sentiment":"neutral","sentiment_score":0.04799413122236729},{"text":"But okay.","start":848.625,"end":850.565,"sentiment":"neutral","sentiment_score":0.04704471491277218},{"text":"Actually, upon checking your account, this might not be a router problem because you said, you was able to establish the connection, enter the PPPoE.","start":851.745,"end":862.39,"sentiment":"neutral","sentiment_score":-0.03660100691020489}],"sentiment":"neutral","sentiment_score":-0.021278549346231645,"channel":0,"num_words":31,"start":845.63995,"end":862.39},{"sentences":[{"text":"Because if the router is the problem, it won't it won't successfully accept the credentials.","start":862.85,"end":871.19,"sentiment":"neutral","sentiment_score":-0.160439266761144}],"sentiment":"neutral","sentiment_score":-0.160439266761144,"channel":0,"num_words":15,"start":862.85,"end":871.19},{"sentences":[{"text":"Okay.","start":873.82,"end":874.22003,"sentiment":"neutral","sentiment_score":-0.06724003702402115},{"text":"But it's not super","start":874.22003,"end":875.18,"sentiment":"neutral","sentiment_score":-0.10464870929718018}],"sentiment":"neutral","sentiment_score":-0.09716697484254837,"channel":1,"num_words":5,"start":873.82,"end":875.18},{"sentences":[{"text":"And","start":874.93,"end":875.32996,"sentiment":"neutral","sentiment_score":-0.09380124509334564}],"sentiment":"neutral","sentiment_score":-0.09380124509334564,"channel":0,"num_words":1,"start":874.93,"end":875.32996},{"sentences":[{"text":"problem","start":875.18,"end":875.42,"sentiment":"neutral","sentiment_score":-0.15621832013130188}],"sentiment":"neutral","sentiment_score":-0.15621832013130188,"channel":1,"num_words":1,"start":875.18,"end":875.42},{"sentences":[{"text":"since,","start":875.32996,"end":875.82996,"sentiment":"neutral","sentiment_score":-0.16955041885375977}],"sentiment":"neutral","sentiment_score":-0.16955041885375977,"channel":0,"num_words":1,"start":875.32996,"end":875.82996},{"sentences":[{"text":"either.","start":875.42,"end":875.92,"sentiment":"neutral","sentiment_score":-0.14353115856647491}],"sentiment":"neutral","sentiment_score":-0.14353115856647491,"channel":1,"num_words":1,"start":875.42,"end":875.92},{"sentences":[{"text":"mhmm, you've been using their router since the day you signed up.","start":876.165,"end":880.90497,"sentiment":"neutral","sentiment_score":-0.03064622248833378}],"sentiment":"neutral","sentiment_score":-0.03064622248833378,"channel":0,"num_words":12,"start":876.165,"end":880.90497},{"sentences":[{"text":"Correct.","start":882.3,"end":882.8,"sentiment":"neutral","sentiment_score":0.02920341864228249}],"sentiment":"neutral","sentiment_score":0.02920341864228249,"channel":1,"num_words":1,"start":882.3,"end":882.8},{"sentences":[{"text":"Mhmm.","start":883.285,"end":883.785,"sentiment":"neutral","sentiment_score":0.019735705107450485},{"text":"Okay.","start":893.03,"end":893.51,"sentiment":"neutral","sentiment_score":0.04160574823617935},{"text":"So what we're going to do now is coordinate this to the provisioning team.","start":893.51,"end":898.97003,"sentiment":"neutral","sentiment_score":0.0799834526010922},{"text":"Is it okay if I request a picture of your setup there","start":900.71,"end":903.61005,"sentiment":"neutral","sentiment_score":0.061282943934202194}],"sentiment":"neutral","sentiment_score":0.06844661132033382,"channel":0,"num_words":28,"start":883.285,"end":903.61005},{"sentences":[{"text":"Yeah.","start":904.14,"end":904.38,"sentiment":"neutral","sentiment_score":0.034407567232847214},{"text":"What's that,","start":904.38,"end":904.86,"sentiment":"neutral","sentiment_score":0.019016779959201813}],"sentiment":"neutral","sentiment_score":0.02414704238375028,"channel":1,"num_words":3,"start":904.14,"end":904.86},{"sentences":[{"text":"for","start":904.63,"end":904.87006,"sentiment":"neutral","sentiment_score":0.007541539147496224}],"sentiment":"neutral","sentiment_score":0.007541539147496224,"channel":0,"num_words":1,"start":904.63,"end":904.87006},{"sentences":[{"text":"Tennessee?","start":904.86,"end":905.36,"sentiment":"neutral","sentiment_score":0.0094521502032876}],"sentiment":"neutral","sentiment_score":0.0094521502032876,"channel":1,"num_words":1,"start":904.86,"end":905.36},{"sentences":[{"text":"us to check?","start":904.87006,"end":905.59,"sentiment":"neutral","sentiment_score":0.0029019036640723548},{"text":"Mhmm.","start":905.59,"end":906.09,"sentiment":"neutral","sentiment_score":0.0140003003180027},{"text":"Yep.","start":906.755,"end":907.255,"sentiment":"neutral","sentiment_score":0.050646230578422546},{"text":"So I'm going to email you then asking for pictures for me to forward it to the provisioning team to investigate the picture.","start":907.395,"end":917.495,"sentiment":"neutral","sentiment_score":0.06674384860240895}],"sentiment":"neutral","sentiment_score":0.057445027133716006,"channel":0,"num_words":28,"start":904.87006,"end":917.495},{"sentences":[{"text":"Okay.","start":919.165,"end":919.665,"sentiment":"neutral","sentiment_score":0.03722459077835083}],"sentiment":"neutral","sentiment_score":0.03722459077835083,"channel":1,"num_words":1,"start":919.165,"end":919.665},{"sentences":[{"text":"Mhmm.","start":920.195,"end":920.695,"sentiment":"neutral","sentiment_score":0.025361625477671623},{"text":"Okay.","start":922.54,"end":923.04,"sentiment":"neutral","sentiment_score":0.050239019095897675},{"text":"I'll email you then.","start":923.98,"end":925.36,"sentiment":"neutral","sentiment_score":0.0708233006298542},{"text":"Then we'll get back to you then.","start":925.66,"end":927.6,"sentiment":"neutral","sentiment_score":0.06937089775289808}],"sentiment":"neutral","sentiment_score":0.06496077933563636,"channel":0,"num_words":13,"start":920.195,"end":927.6},{"sentences":[{"text":"Great.","start":928.93,"end":929.43,"sentiment":"neutral","sentiment_score":0.2728310823440552},{"text":"Can","start":929.81,"end":930.13,"sentiment":"neutral","sentiment_score":0.11049506068229677}],"sentiment":"neutral","sentiment_score":0.19166307151317596,"channel":1,"num_words":2,"start":928.93,"end":930.13},{"sentences":[{"text":"Okay.","start":930.06,"end":930.56,"sentiment":"neutral","sentiment_score":0.07154113054275513}],"sentiment":"neutral","sentiment_score":0.07154113054275513,"channel":0,"num_words":1,"start":930.06,"end":930.56},{"sentences":[{"text":"I also ask it's just taking, like, two weeks now?","start":930.13,"end":935.27,"sentiment":"neutral","sentiment_score":-0.09489860385656357},{"text":"I don't have any Internet.","start":936.13,"end":937.25,"sentiment":"negative","sentiment_score":-0.41328294277191163},{"text":"I've had a hotspot this whole time.","start":937.25,"end":938.45,"sentiment":"negative","sentiment_score":-0.3670048415660858},{"text":"It's very frustrating.","start":938.45,"end":939.43,"sentiment":"negative","sentiment_score":-0.5689613024393717},{"text":"Is there anyone I can talk to, like, on the account team or something like that with so I got an email and said, like, they just added an extra month to my Wi Fi, but adding an extra month to my Wi Fi doesn't do anything if I can't use it.","start":940.22504,"end":950.885,"sentiment":"neutral","sentiment_score":-0.28855832322285724}],"sentiment":"neutral","sentiment_score":-0.28956300465317514,"channel":1,"num_words":77,"start":930.13,"end":950.885},{"sentences":[{"text":"Who who is the best point of contact for future reference?","start":951.98505,"end":954.81,"sentiment":"neutral","sentiment_score":-0.07375766844912009}],"sentiment":"neutral","sentiment_score":-0.07375766844912009,"channel":1,"num_words":11,"start":951.98505,"end":954.81},{"sentences":[{"text":"You mean regarding your billing?","start":957.13,"end":958.99,"sentiment":"neutral","sentiment_score":-0.021610720828175545},{"text":"I can forward you now to our accounts department.","start":961.85,"end":964.51,"sentiment":"neutral","sentiment_score":0.009100879852970442},{"text":"Do you want","start":964.65,"end":965.13,"sentiment":"neutral","sentiment_score":0.02047297979394595}],"sentiment":"neutral","sentiment_score":0.002074897289276123,"channel":0,"num_words":17,"start":957.13,"end":965.13},{"sentences":[{"text":"Yep.","start":964.97,"end":965.47,"sentiment":"neutral","sentiment_score":0.02558975480496883}],"sentiment":"neutral","sentiment_score":0.02558975480496883,"channel":1,"num_words":1,"start":964.97,"end":965.47},{"sentences":[{"text":"me to forward the call for you to speak with them directly?","start":965.13,"end":969.195,"sentiment":"neutral","sentiment_score":-0.0004574650277694066}],"sentiment":"neutral","sentiment_score":-0.0004574650277694066,"channel":0,"num_words":12,"start":965.13,"end":969.195},{"sentences":[{"text":"No.","start":969.93,"end":970.17,"sentiment":"neutral","sentiment_score":-0.12779958546161652},{"text":"Well, could I just, like, have an email?","start":970.17,"end":972.225,"sentiment":"neutral","sentiment_score":-0.028922803699970245},{"text":"Is that possible?","start":972.225,"end":973.045,"sentiment":"neutral","sentiment_score":-0.0055856058994929}],"sentiment":"neutral","sentiment_score":-0.031328236063321434,"channel":1,"num_words":12,"start":969.93,"end":973.045},{"sentences":[{"text":"Yeah.","start":975.655,"end":975.895,"sentiment":"neutral","sentiment_score":0.2505835294723511},{"text":"Sure.","start":975.895,"end":976.395,"sentiment":"neutral","sentiment_score":0.2785199284553528},{"text":"Our accounts department then will email you, forward your information then.","start":977.415,"end":981.115,"sentiment":"neutral","sentiment_score":0.21455280753699216}],"sentiment":"neutral","sentiment_score":0.22224494929497057,"channel":0,"num_words":13,"start":975.655,"end":981.115},{"sentences":[{"text":"Okay.","start":982.14496,"end":982.625,"sentiment":"positive","sentiment_score":0.39335083961486816},{"text":"That sounds good then.","start":982.625,"end":983.925,"sentiment":"positive","sentiment_score":0.700697124004364}],"sentiment":"positive","sentiment_score":0.6392278671264648,"channel":1,"num_words":5,"start":982.14496,"end":983.925},{"sentences":[{"text":"Mhmm.","start":983.7,"end":984.2,"sentiment":"neutral","sentiment_score":0.1805408746004105},{"text":"Okay.","start":984.74,"end":985.22003,"sentiment":"neutral","sentiment_score":0.24688008427619937},{"text":"Thank you.","start":985.22003,"end":985.7,"sentiment":"positive","sentiment_score":0.6705929040908813},{"text":"Bye for now.","start":985.7,"end":986.60004,"sentiment":"positive","sentiment_score":0.4044962724049886}],"sentiment":"positive","sentiment_score":0.4260136548961912,"channel":0,"num_words":7,"start":983.7,"end":986.60004},{"sentences":[{"text":"Thank you.","start":986.9309,"end":987.4909,"sentiment":"positive","sentiment_score":0.6755290925502777},{"text":"Bye bye.","start":987.4909,"end":988.07086,"sentiment":"neutral","sentiment_score":0.08421006053686142}],"sentiment":"positive","sentiment_score":0.37986957654356956,"channel":1,"num_words":4,"start":986.9309,"end":988.07086}]},"summary":{"result":"success","short":"A customer named Hayden is having trouble accessing the Wi Fi network after resetting their router. The representative, Maureen, explains that the router may have deleted credentials and needs to be re-established by logging into the router's interface and setting the default Airtel settings. The agent provides instructions on how to reset the router's interface and recommends changing the password to the one listed on the back of the router. The customer is also experiencing issues with their network and the agent suggests trying to use the internet again. The agent promises to send pictures of the router and the NTT box to the customer, and if they can send them to the agent's department, the agent offers to have the accounts department email them."},"intents":{"segments":[{"text":"Hello.","start_word":16,"end_word":16,"intents":[{"intent":"Assist with wi fi setup","confidence_score":0.028094413}]},{"text":"So my router's reset, hence, I'm not actually able to check if the Wi Fi works again. And I don't really know how to set it back to, like, that default Airtel settings. Like, right now, it's coming up as r 3,000 as opposed to, like, Airtel five g whatever number. Mhmm. Okay.","start_word":123,"end_word":175,"intents":[{"intent":"Set up wi fi router","confidence_score":0.02698203}]},{"text":"So since you deleted the credentials, resetted the router, it might deleted the credentials. So we need to establish it again, log in to the router's interface, and enter the PPPoE credentials for it to access the Internet again. So Mhmm.","start_word":213,"end_word":253,"intents":[{"intent":"Access internet","confidence_score":0.7564779}]},{"text":"Do you want me also to send you an email instruction on how to enter the credentials again?","start_word":398,"end_word":415,"intents":[{"intent":"Enter credentials","confidence_score":0.09467933}]},{"text":"It says no Internet secured still. And it's all, like, for example, if I type in YouTube, it doesn't work. So Let or me see. So anything. I yeah. I think this is the issue still regarding the IP location. Okay.","start_word":1030,"end_word":1070,"intents":[{"intent":"Resolve internet connectivity issue","confidence_score":0.004405155}]},{"text":"Is for which me number to said yeah. For me to forward the pictures to the network team because I think this is a network related issue since you just entered the correct PPPoE So credentials.","start_word":1296,"end_word":1331,"intents":[{"intent":"Confirm pppoe so credentials","confidence_score":0.0020189488},{"intent":"Report network issue","confidence_score":0.0075465394}]},{"text":"For me to forward the pictures to the network team because I think this is a network related issue since you just entered the correct PPPoE So credentials.","start_word":1303,"end_word":1330,"intents":[{"intent":"Send pictures","confidence_score":0.0011966042}]},{"text":"However, I am under the impression so if there says no Internet secured, there's two possibilities of what? I just need to prove it to you.","start_word":1524,"end_word":1549,"intents":[{"intent":"Prove network and internet security","confidence_score":0.000055436925}]},{"text":"Is it okay if I request a picture of your setup there Yeah.","start_word":1772,"end_word":1784,"intents":[{"intent":"Request pictures","confidence_score":0.24145983}]},{"text":"I'll email you then. Then we'll get back to you then. Great. Can Okay.","start_word":1820,"end_word":1833,"intents":[{"intent":"Request a call back","confidence_score":0.0008631099}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.18161419034004211},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.42792195081710815},{"text":"Hello. This is Hayden. I'm just returning the call from before. I've been with regards to the Wi Fi. I told the Mhmm. trainer's email sent from, I believe it was Maureen. Yeah. Maureen. Okay. But previously, I was contacting someone else at Airtel about tech support and this is over, like, sub messages, like, someone, like, the text messages thing. And he told me to reset my router, and then he said he was in the process of running some tests. Please allow some time for him to get back to me, And then he never got back to me, and this is on Friday. Mhmm. So my router's reset, hence, I'm not actually able to check if the Wi Fi works again. And I don't really know how to set it back to, like, that default Airtel settings. Like, right now, it's coming up as r 3,000 as opposed to, like, Airtel five g whatever number. Mhmm. Okay. I see. May I know when is the last time you did spoke to the mail representative, you're saying? Yeah. Is it That was on Friday mhmm. Friday. Friday night? Friday night? Yeah. Friday night. Mhmm. Okay. So since you deleted the credentials, resetted the router, it might deleted the credentials. So we need to establish it again, log in to the router's interface, and enter the PPPoE credentials for it to access the Internet again. So Mhmm. how do I sorry. That's the problem because I forgot how to do it. How do how do I do that? Like, log in to the Wi Fi router? So open the browser on your laptop or computer, Do then type the I IP address. need to connect to the Yeah. network first? Like Yeah. It should be connected with the router's Wi Fi for you to access the router's interface okay. even though Cool.","start_word":16,"end_word":328,"sentiment":"neutral","sentiment_score":-0.06655684113502502},{"text":"it has no Internet connection yet.","start_word":329,"end_word":334,"sentiment":"negative","sentiment_score":-0.3715377748012543},{"text":"Got it. Okay. And then Mhmm. I'd type in the IP address. I don't know. It's on the back of the router. Right? Yeah. It is printed at the back of your router, then use the default username and password on the back of your router also to log in.","start_word":335,"end_word":384,"sentiment":"neutral","sentiment_score":0.00029397033154964446},{"text":"Sure. Thanks for calling in your help, by the way. Thank you.","start_word":385,"end_word":396,"sentiment":"positive","sentiment_score":0.661414623260498},{"text":"Yeah. Do you want me also to send you an email instruction on how to enter the credentials again? I'm just entering it right now, and I think it's I'm just logged in already. Okay. Sure. Yeah. I'm logged in already. And then I'm gonna just click triple so p p p o e. Right? Yeah. That is the connection type. And And then for mhmm. admin, what should I do? Username and password. Can you also see a username and password at the back of your router? There should Yeah. be It says a save admin. once again. Mhmm. Okay. And Or then is that the triple POE username and password? yeah. Triple POE, username, password. Okay. Do you have the copy of it, or want me to send it to you? I Because don't that's know a different what it's referring username to. and password. Okay. Yeah. Would be helpful if you sent it to me, or if you Mhmm. just read it out loud, I'm sure I could type it in as well. Okay. Let me just text you through via SMS message instead. Oh, thank you. Okay. Hang on. Okay. Sure. Username is 000970@ed.netau. Okay. Alright. And then now I see LAN IP address, LAN subnet mask, DHCP client range. Do I need to change any of that? Can you skip that one? Yep. Just press nay. Yes. Okay. Yeah. Just click next. Yep. And then it says admin account finished. New password, confirm password. Should I what should I put for that? Would it just be Admin again? Can you also skip that one or you need to enter?","start_word":397,"end_word":670,"sentiment":"neutral","sentiment_score":0.00037981558465364855},{"text":"No.","start_word":671,"end_word":671,"sentiment":"negative","sentiment_score":-0.3510151505470276},{"text":"I need it says required. Sir, what does it says? It says required? Like, that's in my account. Okay. Is that the admin username and password? Yeah. It says the admin account, new password, confirms password. Okay. I think you should change the password of the router's interface. Yep. And is there a recommended password I use? Is it do I just make it up? Or Actually, it's up to you. Just please do remember it. Yeah. For This password so what's this password? Is this password the one that you like, actually log in to the Wi Fi? actually, the that is the password, though, when logging in to the router's interface, which is Okay. the So one where do written you at the back of your router, the Admin. do I do I just try the Admin again? Like, someone forget. I'm gonna say the Admin. So it's on the same at the back of the router. Okay. Oh, password shall contain at least eight characters and should be a combination of numbers, uppercase letters. Okay.","start_word":672,"end_word":849,"sentiment":"neutral","sentiment_score":-0.002652255818247795},{"text":"So it don't look great.","start_word":850,"end_word":854,"sentiment":"negative","sentiment_score":-0.3358381390571594},{"text":"Okay. Okay. Now I'm on a wireless setup page, and it says SSID R3002.4G1048, and then the password is listed as the one that's on the back of my router. And that that's for 2.4 gigahertz and five gigahertz. Should I Mhmm. change the R 3,000 to Airtel? Mhmm. Are you able to skip that also? Just to just leave it as R3000? Yeah. That is the name of your router, the one you're Mhmm. Okay. using. Mhmm. Okay. I pressed finish, and it's just loading. It's, like, spinning. And I just want to check my router, and it's changed from the red light to the green Yeah. light. Yeah. So that means it's now establishing a connection. Okay. Should I waste or would it be relatively Actually, we just need to wait a few minutes for it, okay.","start_word":855,"end_word":993,"sentiment":"neutral","sentiment_score":0.02723097444759856},{"text":"Cool. then you should now can be used to Internet. And upon checking on our end, the network is now up and running. So I think you're connected now.","start_word":994,"end_word":1022,"sentiment":"positive","sentiment_score":0.5639469623565674},{"text":"Can we try to use the Internet?","start_word":1023,"end_word":1029,"sentiment":"neutral","sentiment_score":0.1480158120393753},{"text":"It says no Internet secured still.","start_word":1030,"end_word":1035,"sentiment":"negative","sentiment_score":-0.4394474923610687},{"text":"And it's all, like, for example, if I type in YouTube, it doesn't work. So Let or me see. So anything. I yeah. I think this is the issue still regarding the IP location. Okay. Mhmm. So I got an Have email back there. mhmm. Have you tried to run a speed test? Well, I can't even Google anything. So going to the speed test Wi Fi website doesn't work. Like, if I Okay. I'll type it in right now. Speed test dot net forward slash yeah. It's just not gonna it's just in. It's not gonna upload. May I know what is the error message Well, it's you're no saying? not an well, it's just a what's the it just says no Internet. But there's Okay. no error message. It just spins and then it like, you know, like, when you're on Google and then you don't have Wi Fi and it sends you to, like, Mhmm. that dinosaur. It sends me to that. Mhmm. Yeah. But may I know the color of the indicator lights? Is it green, orange? On the Wi Fi router? Yeah. The Wi Fi router color is green. And then if I'm looking at the the box thingy, it Mhmm. everything is green. So it's power is green, gold band's green, service is green, Ethernet one's green, and Ethernet. Oh, my system's green. Ethernet one is also green. Okay. I see. Is it okay if you send me a picture of the router and the NTT box? I'll email you again shortly Yeah. Is for which me number to said yeah. For me to forward the pictures to the network team because I think this is a network related issue since you just entered the correct PPPoE So credentials. by networking, do you mean Super Networks? Yeah. Okay. So I was on call with I don't know his name. He didn't tell me, but I'm on call with the other guy this time last week. Or, actually, not this time last week. Thursday last week. I don't know. I forgot. It's been so long now. Anyways, and he said, I think it's a network issue. I'm gonna send it to Super Network. Super Network then called me on Thursday. Okay. Yes. I was on I was on call with him on Wednesday last week. Super Network then called me on Thursday and said it's not our problem. It's Airtel's problem.","start_word":1036,"end_word":1441,"sentiment":"neutral","sentiment_score":-0.0769560457175148},{"text":"It's definitely all fine on our end.","start_word":1442,"end_word":1448,"sentiment":"positive","sentiment_score":0.4068978726863861},{"text":"And I have, like, a call with Super for, like, about half an hour. Then I called I messaged Airtel again on Friday, and then he said everything is fine on our end.","start_word":1449,"end_word":1481,"sentiment":"neutral","sentiment_score":0.024451199918985367},{"text":"And then he told me to reset my router again, and then it's still not working.","start_word":1482,"end_word":1497,"sentiment":"negative","sentiment_score":-0.333900511264801},{"text":"Now so it's definitely not super problem because they've already confirmed that it's not their problem. And I understand that you're saying it's not your problem. However, I am under the impression so if there says no Internet secured, there's two possibilities of what? I just need to prove it to you. There's two possibilities of what the issue is. The first issue is, as you said, it's a network problem. So ordinarily, that'd be NBN or in this case, Super.","start_word":1498,"end_word":1578,"sentiment":"neutral","sentiment_score":-0.16921862959861755},{"text":"But the second problem is it could be the router. So the router itself is faulty and is miss like, it's not actually connecting to the network. I know the network the what the router is saying it's connecting to the network, but it's obviously not connecting to the network.","start_word":1579,"end_word":1628,"sentiment":"negative","sentiment_score":-0.4954107701778412},{"text":"I don't have a second router, so I can't confirm or check this. But I know for a fact it's not superposition because I've already checked. And also if it was super issue, then Mhmm. my neighbor who uses the same thing would have the same issue, but they do not have their issue. Their Wi Fi works fine. Mhmm. Okay. I see. But okay. Actually, upon checking your account, this might not be a router problem because you said, you was able to establish the connection, enter the PPPoE. Because if the router is the problem, it won't it won't successfully accept the credentials. Okay. But it's not super And problem since, either. mhmm, you've been using their router since the day you signed up. Correct. Mhmm. Okay. So what we're going to do now is coordinate this to the provisioning team. Is it okay if I request a picture of your setup there Yeah. What's that, for Tennessee? us to check? Mhmm. Yep. So I'm going to email you then asking for pictures for me to forward it to the provisioning team to investigate the picture. Okay. Mhmm. Okay. I'll email you then. Then we'll get back to you then. Great. Can Okay. I also ask it's just taking, like, two weeks now?","start_word":1629,"end_word":1843,"sentiment":"neutral","sentiment_score":-0.044400405138731},{"text":"I don't have any Internet. I've had a hotspot this whole time. It's very frustrating.","start_word":1844,"end_word":1858,"sentiment":"negative","sentiment_score":-0.4255547523498535},{"text":"Is there anyone I can talk to, like, on the account team or something like that with so I got an email and said, like, they just added an extra month to my Wi Fi, but adding an extra month to my Wi Fi doesn't do anything if I can't use it. Who who is the best point of contact for future reference? You mean regarding your billing? I can forward you now to our accounts department. Do you want Yep. me to forward the call for you to speak with them directly? No. Well, could I just, like, have an email? Is that possible? Yeah. Sure. Our accounts department then will email you, forward your information then.","start_word":1859,"end_word":1976,"sentiment":"neutral","sentiment_score":-0.11248154003741376},{"text":"Okay. That sounds good then.","start_word":1977,"end_word":1981,"sentiment":"positive","sentiment_score":0.6003164649009705},{"text":"Mhmm. Okay.","start_word":1982,"end_word":1983,"sentiment":"neutral","sentiment_score":0.2026539444923401},{"text":"Thank you. Bye for now. Thank you. Bye bye.","start_word":1984,"end_word":1992,"sentiment":"positive","sentiment_score":0.4873966574668884}],"average":{"sentiment":"neutral","sentiment_score":-0.04112615388658904}}}}