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Like, you are you're after something in access control. Mhmm. PDK. Right. Yes. We do supply PDK. In fact, in early morning, we supplied a PDK product to one of our customer. Red Cloud Note. Are you the partner with, I guess, Bruce? Do you know Bruce from Osprey Security? No. Actually, the same thing. In morning, we got one request for PDK access control. Yeah. Okay. Actually, he was from Osprey Security. Okay. Alright. Gotcha. No worries. He was from Osprey Security. Osprey. Maybe. Maybe. Maybe. Yep. So mhmm. Enter Ethernet only. Okay. Alright. Yep. It's for single tool. Yep. We do have a keypad with yes. We do have. So do you want me to send over you the option? Yeah. 100%. No worries. I can send you over. This is the email address, seven four seven mhmm. We have multiple options. I sent to the guy in the morning as well. I'll send you to you as well. There are multiple options for keypad. I'll send it to you along with the Ethernet, Red Cloud and pricing and everything. Just let me know. Okay? 747sec@gmail dot com. We're built in Melbourne, Saint Kilda. You have to order. I'll check the yeah. I'll check the lead time one. Like, maybe if it's in stock, so maybe within one to two business days. Yep. Okay. Yeah. Alright. No worries. We'll send you over email. No. We don't have for this. Yep. Like, hoop. Yep. We just supply. Mhmm. Alright. If you want, we can try, and I can look for you if there's any technician. Alright. No worries, Martha. Yeah. You can call on the same number. Yeah. Rough. Yep. Rough. Thanks. Thanks. Thanks, mate. All good. Cheers. 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Evening, This is Ross calling from Tech Home. How is you, ma'am? That's great. Good, buddy.\n\nYeah. Actually, I just got I received your inquiry. Like, you are you're after something in access control. Mhmm. PDK.\n\nRight. Yes. We do supply PDK. In fact, in early morning, we supplied a PDK product to one of our customer. Red Cloud Note.\n\nAre you the partner with, I guess, Bruce? Do you know Bruce from Osprey Security? No. Actually, the same thing. In morning, we got one request for PDK access control.\n\nYeah. Okay. Actually, he was from Osprey Security. Okay. Alright.\n\nGotcha. No worries. He was from Osprey Security. Osprey. Maybe.\n\nMaybe. Maybe. Yep. So mhmm. Enter Ethernet only.\n\nOkay. Alright. Yep. It's for single tool. Yep.\n\nWe do have a keypad with yes. We do have. So do you want me to send over you the option? Yeah. 100%.\n\nNo worries. I can send you over. This is the email address, seven four seven mhmm. We have multiple options. I sent to the guy in the morning as well.\n\nI'll send you to you as well. There are multiple options for keypad. I'll send it to you along with the Ethernet, Red Cloud and pricing and everything. Just let me know. Okay?\n\n747sec@gmail dot com. We're built in Melbourne, Saint Kilda. You have to order. I'll check the yeah. I'll check the lead time one.\n\nLike, maybe if it's in stock, so maybe within one to two business days. Yep. Okay. Yeah. Alright.\n\nNo worries. We'll send you over email. No. We don't have for this. Yep.\n\nLike, hoop. Yep. We just supply. Mhmm. Alright.\n\nIf you want, we can try, and I can look for you if there's any technician. Alright. No worries, Martha. Yeah. You can call on the same number.\n\nYeah. Rough. Yep. Rough. Thanks.\n\nThanks. Thanks, mate. All good. Cheers. 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Adam speaking. Good, mate. How are you? Yeah. So I'm after the the PDK access control. It's a specific brand this builder wants me to install because I'm a I'm a security technician. So I've never actually installed one of these before on this particular brand. Yeah. Yep. Yeah. Is that something you guys supply? Okay. Yeah. Yep. Yeah. So the after the the red cloud red cloud or something like that, Internet only. Yeah. Sorry? I I I'm not understanding what you're saying. Oh, really? No. Not not the same no. This is for seven four seven security. What's that? Sorry? Okay. No. I don't know. No. This is maybe it was a coincidence. Yeah. Yeah. But, yeah, I'm after that system. So that's the Internet only. Yeah? Yeah. It's just a it's just for a single door. And then do you do, like, a PDK access control reader with keypad? Yeah. Yeah. Okay. Is it possible you could send me a quote? Yeah. Do you have, like, a complete kit? Like, do you do you have a complete kit with, like, a a 12 volt power supply too and a battery or no? Yeah. Beautiful. Okay. Okay. No worries. Okay. Yeah. If you can send you got my email? Yeah. That's the one. And where about are you located? Because oh, and you got in stock, or do you have to order? No. I'm saying do you like, how long is Okay. No worries. Yeah. Because their client's looking at getting it installed. Well, the builder wants to sort of get it done by end of next week. So if it's a if it's a well priced, I can I can make the order and grab it off you as soon as possible? Do you do you have tech support that helps program this or I can help program it or anything like that? Yep. Okay. Okay. That's okay. I'm I've I'll I'll I'll I'll I'll can work it out. I'm just I just I thought I'd ask you if you if you had any tech support or something like that that could help. Yeah. I I yeah. That's okay. I I I can, yeah, most likely work it out. 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Adam speaking. Good, mate. How are you? Yeah.\n\nSo I'm after the the PDK access control. It's a specific brand this builder wants me to install because I'm a I'm a security technician. So I've never actually installed one of these before on this particular brand. Yeah. Yep.\n\nYeah. Is that something you guys supply? Okay. Yeah. Yep.\n\nYeah. So the after the the red cloud red cloud or something like that, Internet only. Yeah. Sorry? I I I'm not understanding what you're saying.\n\nOh, really? No. Not not the same no. This is for seven four seven security. What's that?\n\nSorry? Okay. No. I don't know. No.\n\nThis is maybe it was a coincidence. Yeah. Yeah. But, yeah, I'm after that system. So that's the Internet only.\n\nYeah? Yeah. It's just a it's just for a single door. And then do you do, like, a PDK access control reader with keypad? Yeah.\n\nYeah. Okay. Is it possible you could send me a quote? Yeah. Do you have, like, a complete kit?\n\nLike, do you do you have a complete kit with, like, a a 12 volt power supply too and a battery or no? Yeah. Beautiful. Okay. Okay.\n\nNo worries. Okay. Yeah. If you can send you got my email? Yeah.\n\nThat's the one. And where about are you located? Because oh, and you got in stock, or do you have to order? No. I'm saying do you like, how long is Okay.\n\nNo worries. Yeah. Because their client's looking at getting it installed. Well, the builder wants to sort of get it done by end of next week. So if it's a if it's a well priced, I can I can make the order and grab it off you as soon as possible?\n\nDo you do you have tech support that helps program this or I can help program it or anything like that? Yep. Okay. Okay. That's okay.\n\nI'm I've I'll I'll I'll I'll I'll can work it out. I'm just I just I thought I'd ask you if you if you had any tech support or something like that that could help. Yeah. I I yeah. 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keypad?","start":132.655,"end":140.115,"sentiment":"neutral","sentiment_score":0.0686239035656819},{"text":"Yeah.","start":142.92,"end":143.42,"sentiment":"neutral","sentiment_score":0.11118641495704652}],"sentiment":"neutral","sentiment_score":0.06749808311462402,"num_words":25,"start":117.729996,"end":143.42},{"sentences":[{"text":"Yeah.","start":143.56,"end":144.04,"sentiment":"neutral","sentiment_score":0.11399801075458528},{"text":"Okay.","start":144.04,"end":144.54,"sentiment":"neutral","sentiment_score":0.12267984449863434},{"text":"Is it possible you could send me a quote?","start":146.28,"end":148.45999,"sentiment":"neutral","sentiment_score":0.10794515245490605},{"text":"Yeah.","start":151.56,"end":151.81,"sentiment":"neutral","sentiment_score":0.14014984667301178},{"text":"Do you have, like, a complete kit?","start":151.81,"end":157.675,"sentiment":"neutral","sentiment_score":0.1420280486345291}],"sentiment":"neutral","sentiment_score":0.12329107444537313,"num_words":19,"start":143.56,"end":157.675},{"sentences":[{"text":"Like, do you do you have a complete kit with, like, a a 12 volt power supply too and a battery or no?","start":157.675,"end":164.575,"sentiment":"neutral","sentiment_score":0.05208544473609199},{"text":"Yeah.","start":170.715,"end":171.035,"sentiment":"neutral","sentiment_score":0.28455832600593567},{"text":"Beautiful.","start":171.035,"end":171.535,"sentiment":"positive","sentiment_score":0.5840506553649902},{"text":"Okay.","start":172.78,"end":173.28,"sentiment":"neutral","sentiment_score":0.23270323872566223},{"text":"Okay.","start":177.9,"end":178.14,"sentiment":"neutral","sentiment_score":0.08623236417770386}],"sentiment":"neutral","sentiment_score":0.08835221530386696,"num_words":27,"start":157.675,"end":178.14},{"sentences":[{"text":"No worries.","start":178.14,"end":178.87999,"sentiment":"neutral","sentiment_score":0.10926821827888489},{"text":"Okay.","start":180.62,"end":181.09999,"sentiment":"neutral","sentiment_score":0.0631616860628128},{"text":"Yeah.","start":181.09999,"end":181.34,"sentiment":"neutral","sentiment_score":0.051324937492609024},{"text":"If you can send you got my email?","start":181.34,"end":183.2,"sentiment":"neutral","sentiment_score":0.034692579647526145},{"text":"Yeah.","start":187.525,"end":187.845,"sentiment":"neutral","sentiment_score":0.03997308015823364}],"sentiment":"neutral","sentiment_score":0.05004129057320265,"num_words":13,"start":178.14,"end":187.845},{"sentences":[{"text":"That's the one.","start":187.845,"end":188.485,"sentiment":"neutral","sentiment_score":0.05205795789758364},{"text":"And where about are you located?","start":188.485,"end":190.885,"sentiment":"neutral","sentiment_score":0.008421323883036772},{"text":"Because oh, and you got in stock, or do you have to order?","start":190.885,"end":197.065,"sentiment":"neutral","sentiment_score":0.0020236759804762327},{"text":"No.","start":199.97,"end":200.13,"sentiment":"neutral","sentiment_score":-0.1994270086288452},{"text":"I'm saying do you like, how long is Okay.","start":200.13,"end":210.775,"sentiment":"neutral","sentiment_score":-0.14684859000974232}],"sentiment":"neutral","sentiment_score":-0.04025170981185511,"num_words":32,"start":187.845,"end":210.775},{"sentences":[{"text":"No worries.","start":210.775,"end":211.255,"sentiment":"neutral","sentiment_score":0.16460734605789185},{"text":"Yeah.","start":211.255,"end":211.495,"sentiment":"neutral","sentiment_score":0.20365309715270996},{"text":"Because their client's looking at getting it installed.","start":211.495,"end":213.915,"sentiment":"neutral","sentiment_score":0.18871715106070042},{"text":"Well, the builder wants to sort of get it done by end of next week.","start":213.975,"end":218.055,"sentiment":"neutral","sentiment_score":0.16152134984731675},{"text":"So if it's a if it's a well priced, I can I can make the order and grab it off you as soon as possible?","start":218.055,"end":226.235,"sentiment":"neutral","sentiment_score":0.18925667107105254}],"sentiment":"neutral","sentiment_score":0.18033023573019924,"num_words":51,"start":210.775,"end":226.235},{"sentences":[{"text":"Do you do you have tech support that helps program this or I can help program it or anything like that?","start":227.92001,"end":237.14001,"sentiment":"neutral","sentiment_score":0.07081828284121695},{"text":"Yep.","start":244.635,"end":244.875,"sentiment":"neutral","sentiment_score":-0.004381321370601654},{"text":"Okay.","start":244.875,"end":245.375,"sentiment":"neutral","sentiment_score":0.026377569884061813},{"text":"Okay.","start":245.915,"end":246.415,"sentiment":"neutral","sentiment_score":0.03752179816365242},{"text":"That's okay.","start":247.195,"end":247.835,"sentiment":"neutral","sentiment_score":0.06494807451963425}],"sentiment":"neutral","sentiment_score":0.06448454366853604,"num_words":26,"start":227.92001,"end":247.835},{"sentences":[{"text":"I'm I've I'll I'll I'll I'll I'll can work it out.","start":247.835,"end":249.435,"sentiment":"neutral","sentiment_score":0.053282205650413576},{"text":"I'm just I just I thought I'd ask you if you if you had any tech support or something like that that could help.","start":249.435,"end":254.335,"sentiment":"neutral","sentiment_score":0.02127813097710411},{"text":"Yeah.","start":258.81,"end":259.31,"sentiment":"neutral","sentiment_score":0.05628883093595505},{"text":"I I yeah.","start":259.37,"end":263.15,"sentiment":"neutral","sentiment_score":0.06947543347875278},{"text":"That's okay.","start":263.21,"end":263.85,"sentiment":"neutral","sentiment_score":0.1876319721341133}],"sentiment":"neutral","sentiment_score":0.04235996295720702,"num_words":41,"start":247.835,"end":263.85},{"sentences":[{"text":"I I I can, yeah, most likely work it out.","start":263.85,"end":265.77002,"sentiment":"neutral","sentiment_score":0.25368704199790953},{"text":"It seems like it's pretty straightforward.","start":265.77002,"end":267.23,"sentiment":"positive","sentiment_score":0.37087348103523254},{"text":"He's done.","start":269.325,"end":269.80502,"sentiment":"neutral","sentiment_score":0.19753433763980865},{"text":"Alright.","start":269.80502,"end":270.125,"sentiment":"neutral","sentiment_score":0.16593769192695618},{"text":"I'll wait for those pricing, and then I'll get back to you probably tomorrow.","start":270.125,"end":273.58502,"sentiment":"neutral","sentiment_score":0.0974821395107678}],"sentiment":"neutral","sentiment_score":0.20266265534993375,"num_words":33,"start":263.85,"end":273.58502},{"sentences":[{"text":"Do I call this number back?","start":275.165,"end":276.86502,"sentiment":"neutral","sentiment_score":0.00648927129805088},{"text":"Okay.","start":280.125,"end":280.445,"sentiment":"neutral","sentiment_score":0.047339215874671936},{"text":"No worries.","start":280.445,"end":281.08502,"sentiment":"neutral","sentiment_score":0.05697907134890556},{"text":"Thank you.","start":281.08502,"end":281.825,"sentiment":"neutral","sentiment_score":0.16859620809555054},{"text":"What was your name?","start":281.965,"end":283.105,"sentiment":"neutral","sentiment_score":0.03941376646980643}],"sentiment":"neutral","sentiment_score":0.04633869789540768,"num_words":15,"start":275.165,"end":283.105},{"sentences":[{"text":"Ross?","start":286.34003,"end":286.84003,"sentiment":"neutral","sentiment_score":0.015406434424221516},{"text":"Okay.","start":289.62003,"end":290.02002,"sentiment":"neutral","sentiment_score":0.13632018864154816},{"text":"Thanks, Ross.","start":290.02002,"end":290.92,"sentiment":"neutral","sentiment_score":0.32296329736709595},{"text":"You have a good night.","start":291.06003,"end":292.12003,"sentiment":"positive","sentiment_score":0.3871238648891449},{"text":"Okay.","start":293.7,"end":294.2,"sentiment":"positive","sentiment_score":0.5492349863052368}],"sentiment":"neutral","sentiment_score":0.3282507528550923,"num_words":10,"start":286.34003,"end":294.2},{"sentences":[{"text":"Bye.","start":295.30002,"end":295.54,"sentiment":"positive","sentiment_score":0.6349987983703613},{"text":"Bye.","start":295.54,"end":296.04,"sentiment":"positive","sentiment_score":0.5041958093643188}],"sentiment":"positive","sentiment_score":0.5695973038673401,"num_words":2,"start":295.30002,"end":296.04}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Adam speaking.\n\nChannel 0: Hi. Evening, This is Ross calling from Tech Home. How is you, ma'am?\n\nChannel 1: Good, mate. How are you?\n\nChannel 0: That's great. Good, buddy. Yeah. Actually, I just got I received your inquiry. Like, you are you're after something in access control.\n\nChannel 1: Yeah. So I'm after the the PDK access control. It's a specific brand this builder wants me to install because I'm a I'm a security technician. So I've never actually installed one of these before on this particular brand.\n\nChannel 0: Mhmm. PDK. Right.\n\nChannel 1: Yeah. Yep. Yeah. Is that something you guys supply?\n\nChannel 0: Yes. We do supply PDK. In fact, in early morning, we supplied a PDK product to one of our customer.\n\nChannel 1: Okay. Yeah. Yep. Yeah. So the after the the red cloud red cloud or something like that, Internet only.\n\nChannel 0: Red Cloud Note. Are you\n\nChannel 1: Yeah.\n\nChannel 0: the partner with, I guess, Bruce? Do you know Bruce from Osprey Security?\n\nChannel 1: Sorry? I I I'm not understanding what you're saying.\n\nChannel 0: No. Actually, the same thing. In morning, we got one request for PDK access control.\n\nChannel 1: Oh, really? No. Not not the\n\nChannel 0: Yeah.\n\nChannel 1: same no. This is for seven four seven security.\n\nChannel 0: Okay. Actually, he was from Osprey Security. Okay. Alright. Gotcha.\n\nChannel 1: What's that? Sorry?\n\nChannel 0: No worries. He was from Osprey Security. Osprey.\n\nChannel 1: Okay. No. I don't know. No. This is maybe it was a coincidence.\n\nChannel 0: Maybe. Maybe.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Maybe. Yep.\n\nChannel 1: But, yeah, I'm after\n\nChannel 0: So\n\nChannel 1: that system. So that's the Internet only. Yeah?\n\nChannel 0: mhmm. Enter Ethernet\n\nChannel 1: Yeah. It's just\n\nChannel 0: only.\n\nChannel 1: a it's just for a single\n\nChannel 0: Okay.\n\nChannel 1: door.\n\nChannel 0: Alright. Yep. It's for single tool.\n\nChannel 1: And then do you do, like, a PDK access control reader with keypad?\n\nChannel 0: Yep. We do have a keypad with yes. We do have.\n\nChannel 1: Yeah. Yeah. Okay.\n\nChannel 0: So\n\nChannel 1: Is it\n\nChannel 0: do\n\nChannel 1: possible\n\nChannel 0: you want me\n\nChannel 1: you\n\nChannel 0: to\n\nChannel 1: could\n\nChannel 0: send\n\nChannel 1: send\n\nChannel 0: over\n\nChannel 1: me a\n\nChannel 0: you\n\nChannel 1: quote?\n\nChannel 0: the option? Yeah. 100%.\n\nChannel 1: Yeah.\n\nChannel 0: No worries.\n\nChannel 1: Do\n\nChannel 0: I can send you over. This is the\n\nChannel 1: you\n\nChannel 0: email\n\nChannel 1: have, like,\n\nChannel 0: address,\n\nChannel 1: a complete\n\nChannel 0: seven\n\nChannel 1: kit?\n\nChannel 0: four\n\nChannel 1: Like,\n\nChannel 0: seven\n\nChannel 1: do you do you have a complete kit\n\nChannel 0: mhmm.\n\nChannel 1: with, like, a a 12 volt power supply too and a battery or no?\n\nChannel 0: We have multiple options. I sent to the guy in the morning as well. I'll send you to you as well. There\n\nChannel 1: Yeah.\n\nChannel 0: are multiple\n\nChannel 1: Beautiful.\n\nChannel 0: options for keypad.\n\nChannel 1: Okay.\n\nChannel 0: I'll send it to you along with the Ethernet, Red Cloud and\n\nChannel 1: Okay.\n\nChannel 0: pricing\n\nChannel 1: No worries.\n\nChannel 0: and everything. Just let me know. Okay?\n\nChannel 1: Okay. Yeah. If you can send you got my email?\n\nChannel 0: 747sec@gmail\n\nChannel 1: Yeah. That's the one. And\n\nChannel 0: dot\n\nChannel 1: where about are you located? Because\n\nChannel 0: com. We're built in Melbourne, Saint Kilda.\n\nChannel 1: oh, and you got in stock, or do you have to order?\n\nChannel 0: You have to order.\n\nChannel 1: No. I'm saying do\n\nChannel 0: I'll\n\nChannel 1: you like,\n\nChannel 0: check\n\nChannel 1: how long\n\nChannel 0: the\n\nChannel 1: is\n\nChannel 0: yeah. I'll check the lead time one. Like, maybe if it's in stock, so maybe within one to two business days.\n\nChannel 1: Okay. No worries. Yeah. Because their client's\n\nChannel 0: Yep.\n\nChannel 1: looking at getting it installed. Well, the builder wants to sort of get it done by end of next week. So if\n\nChannel 0: Okay.\n\nChannel 1: it's a if it's a well priced, I can I can make the order and grab it off you as soon as possible?\n\nChannel 0: Yeah. Alright.\n\nChannel 1: Do\n\nChannel 0: No\n\nChannel 1: you\n\nChannel 0: worries. We'll send you over\n\nChannel 1: do you\n\nChannel 0: email.\n\nChannel 1: have tech support that helps program this or I can help program it or anything like that?\n\nChannel 0: No. We don't have for this.\n\nChannel 1: Yep.\n\nChannel 0: Yep.\n\nChannel 1: Okay.\n\nChannel 0: Like, hoop.\n\nChannel 1: Okay.\n\nChannel 0: Yep.\n\nChannel 1: That's\n\nChannel 0: We just\n\nChannel 1: okay.\n\nChannel 0: supply.\n\nChannel 1: I'm I've\n\nChannel 0: Mhmm.\n\nChannel 1: I'll I'll I'll I'll I'll can work it out. I'm just I just I thought I'd ask you if you if you had any tech support or something like that that could help.\n\nChannel 0: Alright. If you want, we can try,\n\nChannel 1: Yeah.\n\nChannel 0: and I\n\nChannel 1: I\n\nChannel 0: can look\n\nChannel 1: I\n\nChannel 0: for you if there's any technician.\n\nChannel 1: yeah. That's okay. I I I can, yeah, most likely work it out. It seems like it's pretty straightforward. He's done.\n\nAlright. I'll wait for those pricing, and then I'll get back to you probably tomorrow. Do I call this\n\nChannel 0: Alright.\n\nChannel 1: number\n\nChannel 0: No\n\nChannel 1: back?\n\nChannel 0: worries, Martha. Yeah. You can call on the same number.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you. What was your name?\n\nChannel 0: Rough.\n\nChannel 1: Ross?\n\nChannel 0: Yep.\n\nChannel 1: Okay. Thanks, Ross. You have a good night.\n\nChannel 0: Rough. Thanks. Thanks.\n\nChannel 1: Okay.\n\nChannel 0: Thanks, mate. All\n\nChannel 1: Bye.\n\nChannel 0: good.\n\nChannel 1: Bye.\n\nChannel 0: Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.011783149093389513},{"text":"Adam speaking.","start":1.68,"end":2.42,"sentiment":"neutral","sentiment_score":0.015068645123392344}],"sentiment":"neutral","sentiment_score":0.013973479780058065,"channel":1,"num_words":3,"start":1.12,"end":2.42},{"sentences":[{"text":"Hi.","start":4.4,"end":4.72,"sentiment":"neutral","sentiment_score":0.07385192811489105},{"text":"Evening, This is Ross calling from Tech Home.","start":4.72,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.11314552649855614},{"text":"How is you, ma'am?","start":7.8399997,"end":8.74,"sentiment":"neutral","sentiment_score":0.18293346837162971}],"sentiment":"neutral","sentiment_score":0.13159615489152762,"channel":0,"num_words":13,"start":4.4,"end":8.74},{"sentences":[{"text":"Good, mate.","start":8.88,"end":9.36,"sentiment":"positive","sentiment_score":0.48260197043418884},{"text":"How are you?","start":9.36,"end":10.179999,"sentiment":"neutral","sentiment_score":0.31423916419347125}],"sentiment":"positive","sentiment_score":0.3815842866897583,"channel":1,"num_words":5,"start":8.88,"end":10.179999},{"sentences":[{"text":"That's great.","start":10.96,"end":11.599999,"sentiment":"positive","sentiment_score":0.7066589593887329},{"text":"Good, buddy.","start":11.599999,"end":12.42,"sentiment":"positive","sentiment_score":0.5895741283893585},{"text":"Yeah.","start":12.725,"end":12.965,"sentiment":"neutral","sentiment_score":0.183846116065979},{"text":"Actually, I just got I received your inquiry.","start":12.965,"end":14.905001,"sentiment":"neutral","sentiment_score":0.019359856843948364},{"text":"Like, you are you're after something in access control.","start":14.965,"end":17.545,"sentiment":"neutral","sentiment_score":0.005835431524448925}],"sentiment":"neutral","sentiment_score":0.13562318318608133,"channel":0,"num_words":22,"start":10.96,"end":17.545},{"sentences":[{"text":"Yeah.","start":18.065,"end":18.465,"sentiment":"neutral","sentiment_score":-0.001111479476094246},{"text":"So I'm after the the PDK access control.","start":18.465,"end":21.925,"sentiment":"neutral","sentiment_score":0.0023195246467366815},{"text":"It's a specific brand this builder wants me to install because I'm a I'm a security technician.","start":24.535,"end":30.13,"sentiment":"neutral","sentiment_score":-0.009514663039761432},{"text":"So I've never actually installed one of these before on this particular brand.","start":30.349998,"end":35.649998,"sentiment":"neutral","sentiment_score":-0.054032536366811164}],"sentiment":"neutral","sentiment_score":-0.02171096222427411,"channel":1,"num_words":39,"start":18.065,"end":35.649998},{"sentences":[{"text":"Mhmm.","start":36.83,"end":37.33,"sentiment":"neutral","sentiment_score":-0.006865385919809341},{"text":"PDK.","start":37.39,"end":37.89,"sentiment":"neutral","sentiment_score":-0.005042131058871746},{"text":"Right.","start":38.11,"end":38.61,"sentiment":"neutral","sentiment_score":0.007104100659489632}],"sentiment":"neutral","sentiment_score":-0.0016011387730638187,"channel":0,"num_words":3,"start":36.83,"end":38.61},{"sentences":[{"text":"Yeah.","start":38.51,"end":38.91,"sentiment":"neutral","sentiment_score":0.01901175826787949},{"text":"Yep.","start":38.91,"end":39.41,"sentiment":"neutral","sentiment_score":0.02215607836842537},{"text":"Yeah.","start":39.55,"end":39.79,"sentiment":"neutral","sentiment_score":0.01664705201983452},{"text":"Is that something you guys supply?","start":39.79,"end":41.329998,"sentiment":"neutral","sentiment_score":0.006046523650487264}],"sentiment":"neutral","sentiment_score":0.01045489228434033,"channel":1,"num_words":9,"start":38.51,"end":41.329998},{"sentences":[{"text":"Yes.","start":43.085,"end":43.405,"sentiment":"neutral","sentiment_score":0.06328970193862915},{"text":"We do supply PDK.","start":43.405,"end":44.785,"sentiment":"neutral","sentiment_score":0.05138871539384127},{"text":"In fact, in early morning, we supplied a PDK product to one of our customer.","start":45.004997,"end":49.824997,"sentiment":"neutral","sentiment_score":0.041386268784602484}],"sentiment":"neutral","sentiment_score":0.04448192976415157,"channel":0,"num_words":20,"start":43.085,"end":49.824997},{"sentences":[{"text":"Okay.","start":51.185,"end":51.665,"sentiment":"neutral","sentiment_score":0.03241739794611931},{"text":"Yeah.","start":51.665,"end":52.165,"sentiment":"neutral","sentiment_score":0.0324326828122139},{"text":"Yep.","start":52.545002,"end":52.785,"sentiment":"neutral","sentiment_score":0.029094915837049484},{"text":"Yeah.","start":52.785,"end":53.285,"sentiment":"neutral","sentiment_score":0.016866110265254974},{"text":"So the after the the red cloud red cloud or something like that, Internet only.","start":53.505,"end":63.46,"sentiment":"neutral","sentiment_score":-0.003960936889052391}],"sentiment":"neutral","sentiment_score":0.002705108080255358,"channel":1,"num_words":19,"start":51.185,"end":63.46},{"sentences":[{"text":"Red Cloud Note.","start":63.530003,"end":64.75,"sentiment":"neutral","sentiment_score":-0.003116972278803587},{"text":"Are you","start":64.81,"end":65.21,"sentiment":"neutral","sentiment_score":-0.008434718940407038}],"sentiment":"neutral","sentiment_score":-0.005244070943444967,"channel":0,"num_words":5,"start":63.530003,"end":65.21},{"sentences":[{"text":"Yeah.","start":65.2,"end":65.7,"sentiment":"neutral","sentiment_score":-0.00478996429592371}],"sentiment":"neutral","sentiment_score":-0.00478996429592371,"channel":1,"num_words":1,"start":65.2,"end":65.7},{"sentences":[{"text":"the partner with, I guess, Bruce?","start":65.21,"end":70.605,"sentiment":"neutral","sentiment_score":-0.015567266227056583},{"text":"Do you know Bruce from Osprey 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customer, Ross, calls Tech Home and asks about the availability of PDK access control. The representative, Adam, informs him that they do supply the product and that they have multiple options for keypad. Ross asks about a quote and Adam offers to send over a quote and provide information on lead time and pricing. They agree to follow up the next day."},"intents":{"segments":[{"text":"So that's the Internet only. Yeah? mhmm.","start_word":239,"end_word":245,"intents":[{"intent":"Report system requirements","confidence_score":0.000044519682}]},{"text":"Like, maybe if it's in stock, so maybe within one to two business days. Okay.","start_word":481,"end_word":495,"intents":[{"intent":"Check availability","confidence_score":0.26199836}]},{"text":"it's a if it's a well priced, I can I can make the order and grab it off you as soon as possible? Yeah.","start_word":525,"end_word":548,"intents":[{"intent":"Make order","confidence_score":0.07834689}]},{"text":"and I I can look I for you if there's any technician. yeah.","start_word":640,"end_word":652,"intents":[{"intent":"Talk with technician","confidence_score":0.0001561072}]},{"text":"I'll wait for those pricing, and then I'll get back to you probably tomorrow.","start_word":674,"end_word":687,"intents":[{"intent":"Wait for pricing","confidence_score":0.25712577}]},{"text":"Bye.","start_word":738,"end_word":738,"intents":[{"intent":"Address customer concerns","confidence_score":0.00030595204}]}]},"sentiments":{"segments":[{"text":"Hello? Adam speaking. Hi. Evening, This is Ross calling from Tech Home. How is you, ma'am?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.11506567895412444},{"text":"Good, mate.","start_word":16,"end_word":17,"sentiment":"positive","sentiment_score":0.4732589721679687},{"text":"How are you?","start_word":18,"end_word":20,"sentiment":"neutral","sentiment_score":0.320264995098114},{"text":"That's great. Good, buddy.","start_word":21,"end_word":24,"sentiment":"positive","sentiment_score":0.6529455184936523},{"text":"Yeah. Actually, I just got I received your inquiry. Like, you are you're after something in access control. Yeah. So I'm after the the PDK access control. It's a specific brand this builder wants me to install because I'm a I'm a security technician. So I've never actually installed one of these before on this particular brand. Mhmm. PDK. Right. Yeah. Yep. Yeah. Is that something you guys supply? Yes. We do supply PDK. In fact, in early morning, we supplied a PDK product to one of our customer. Okay. Yeah. Yep. Yeah. So the after the the red cloud red cloud or something like that, Internet only. Red Cloud Note. Are you Yeah. the partner with, I guess, Bruce? Do you know Bruce from Osprey Security? Sorry? I I I'm not understanding what you're saying. No. Actually, the same thing. In morning, we got one request for PDK access control. Oh, really? No. Not not the Yeah. same no. This is for seven four seven security. Okay. Actually, he was from Osprey Security. Okay. Alright. Gotcha. What's that? Sorry? No worries. He was from Osprey Security. Osprey. Okay. No. I don't know. No. This is maybe it was a coincidence. Maybe. Maybe. Yeah. Yeah. Maybe. Yep. But, yeah, I'm after So that system. So that's the Internet only. Yeah? mhmm. Enter Ethernet Yeah. It's just only. a it's just for a single Okay. door. Alright. Yep. It's for single tool. And then do you do, like, a PDK access control reader with keypad? Yep. We do have a keypad with yes. We do have. Yeah. Yeah. Okay. So Is it do possible you want me you to could send send over me a you quote? the option? Yeah. 100%. Yeah. No worries. Do I can send you over. This is the you email have, like, address, a complete seven kit? four Like, seven do you do you have a complete kit mhmm. with, like, a a 12 volt power supply too and a battery or no? We have multiple options. I sent to the guy in the morning as well. I'll send you to you as well. There Yeah.","start_word":25,"end_word":384,"sentiment":"neutral","sentiment_score":0.030738382413983346},{"text":"are multiple Beautiful. options for keypad.","start_word":385,"end_word":390,"sentiment":"positive","sentiment_score":0.4201565086841583},{"text":"Okay. I'll send it to you along with the Ethernet, Red Cloud and Okay. pricing No worries. and everything. Just let me know. Okay? Okay. Yeah. If you can send you got my email? 747sec@gmail Yeah. That's the one. And dot where about are you located? com. Because We're built in Melbourne, Saint Kilda. oh, and you got in stock, or do you have to order? You have to order. No. I'm saying do I'll you like, check how long the is yeah. I'll check the lead time one. Like, maybe if it's in stock, so maybe within one to two business days. Okay. No worries. Yeah. Because their client's Yep. looking at getting it installed. Well, the builder wants to sort of get it done by end of next week. So if Okay. it's a if it's a well priced, I can I can make the order and grab it off you as soon as possible? Yeah. Alright. Do No you worries. We'll send you over do you email. have tech support that helps program this or I can help program it or anything like that? No. We don't have for this. Yep. Yep. Okay. Like, hoop. Okay. Yep. That's We just okay. supply. I'm I've Mhmm. I'll I'll I'll I'll I'll can work it out. I'm just I just I thought I'd ask you if you if you had any tech support or something like that that could help. Alright. If you want, we can try, Yeah. and I I can look I for you if there's any technician. yeah. That's okay. I I I can, yeah, most likely work it out.","start_word":391,"end_word":664,"sentiment":"neutral","sentiment_score":0.06557266252373692},{"text":"It seems like it's pretty straightforward.","start_word":665,"end_word":670,"sentiment":"positive","sentiment_score":0.35857778787612915},{"text":"He's done. Alright. I'll wait for those pricing, and then I'll get back to you probably tomorrow. Do I call this Alright. number No back? worries, Martha. Yeah. You can call on the same number. Okay. No worries. Yeah. Thank you. What was your name? Rough. Ross? Yep. Okay. Thanks, Ross.","start_word":671,"end_word":721,"sentiment":"neutral","sentiment_score":0.08227785676717758},{"text":"You have a good night.","start_word":722,"end_word":726,"sentiment":"positive","sentiment_score":0.3848549425601959},{"text":"Rough. Thanks. Thanks.","start_word":727,"end_word":729,"sentiment":"neutral","sentiment_score":0.17026342451572418},{"text":"Okay. Thanks, mate. All Bye. good. Bye. Cheers. Bye.","start_word":730,"end_word":738,"sentiment":"positive","sentiment_score":0.6403420567512512}],"average":{"sentiment":"neutral","sentiment_score":0.07546468780622449}}}}