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This is Amelia.\n\nChannel 0: Yeah. I would like to speak with Adrian. Adrian.\n\nChannel 1: Okay. I'm just checking right now for you. May I ask who's calling?\n\nChannel 0: Yeah. My name is Ronald from Cloud Solution IT.\n\nChannel 1: From Cloud Solution IT. And so you're setting your\n\nChannel 0: Yes.\n\nChannel 1: call today?\n\nChannel 0: Yep.\n\nChannel 1: Okay. Let me just see if he's available.\n\nChannel 0: Thank you.\n\nChannel 1: It looks like he's away from his desk at the moment. Is there anyone else I can transfer you through to?\n\nChannel 0: No worries. I'll just send him an email.\n\nChannel 1: Okay. Thank you. You have a good day.\n\nChannel 0: Thank you. 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right now for you.","start":18.565,"end":19.925,"sentiment":"neutral","sentiment_score":0.01966042071580887},{"text":"May I ask who's calling?","start":19.925,"end":21.145,"sentiment":"neutral","sentiment_score":0.0071405738592147825}],"sentiment":"neutral","sentiment_score":0.01551699538070422,"channel":1,"num_words":13,"start":18.165,"end":21.145},{"sentences":[{"text":"Yeah.","start":22.115,"end":22.355,"sentiment":"neutral","sentiment_score":0.034406427294015884},{"text":"My name is Ronald from Cloud Solution IT.","start":22.355,"end":25.494999,"sentiment":"neutral","sentiment_score":0.045691385166719556}],"sentiment":"neutral","sentiment_score":0.04443750095864137,"channel":0,"num_words":9,"start":22.115,"end":25.494999},{"sentences":[{"text":"From Cloud Solution IT.","start":26.645,"end":28.505001,"sentiment":"neutral","sentiment_score":0.05156862363219261},{"text":"And so you're setting your","start":28.67,"end":29.49,"sentiment":"neutral","sentiment_score":0.03636162132024765}],"sentiment":"neutral","sentiment_score":0.04312028901444541,"channel":1,"num_words":9,"start":26.645,"end":29.49},{"sentences":[{"text":"Yes.","start":29.47,"end":29.97,"sentiment":"neutral","sentiment_score":0.04114754498004913}],"sentiment":"neutral","sentiment_score":0.04114754498004913,"channel":0,"num_words":1,"start":29.47,"end":29.97},{"sentences":[{"text":"call today?","start":29.710001,"end":30.45,"sentiment":"neutral","sentiment_score":0.030133532360196114}],"sentiment":"neutral","sentiment_score":0.030133532360196114,"channel":1,"num_words":2,"start":29.710001,"end":30.45},{"sentences":[{"text":"Yep.","start":31.07,"end":31.57,"sentiment":"neutral","sentiment_score":0.03484180197119713}],"sentiment":"neutral","sentiment_score":0.03484180197119713,"channel":0,"num_words":1,"start":31.07,"end":31.57},{"sentences":[{"text":"Okay.","start":32.43,"end":32.91,"sentiment":"neutral","sentiment_score":0.044461965560913086},{"text":"Let me just see if he's available.","start":32.91,"end":34.45,"sentiment":"neutral","sentiment_score":0.038863793281572204}],"sentiment":"neutral","sentiment_score":0.039563564816489816,"channel":1,"num_words":8,"start":32.43,"end":34.45},{"sentences":[{"text":"Thank you.","start":35.39,"end":36.13,"sentiment":"neutral","sentiment_score":0.31564226746559143}],"sentiment":"neutral","sentiment_score":0.31564226746559143,"channel":0,"num_words":2,"start":35.39,"end":36.13},{"sentences":[{"text":"It looks like he's away from his desk at the moment.","start":48.665,"end":50.825,"sentiment":"neutral","sentiment_score":-0.23550192063505},{"text":"Is there anyone else I can transfer you through to?","start":50.825,"end":53.245,"sentiment":"neutral","sentiment_score":-0.09019096530973911}],"sentiment":"neutral","sentiment_score":-0.16630622762299718,"channel":1,"num_words":21,"start":48.665,"end":53.245},{"sentences":[{"text":"No worries.","start":54.626938,"end":55.186935,"sentiment":"neutral","sentiment_score":0.04840721935033798},{"text":"I'll just send him an email.","start":55.186935,"end":57.286938,"sentiment":"neutral","sentiment_score":0.05209850581983725}],"sentiment":"neutral","sentiment_score":0.051175684202462435,"channel":0,"num_words":8,"start":54.626938,"end":57.286938},{"sentences":[{"text":"Okay.","start":57.756874,"end":58.236874,"sentiment":"neutral","sentiment_score":0.21534618735313416},{"text":"Thank you.","start":58.236874,"end":58.796875,"sentiment":"positive","sentiment_score":0.5605038404464722},{"text":"You have a good day.","start":58.796875,"end":59.776875,"sentiment":"positive","sentiment_score":0.6098453879356385}],"sentiment":"positive","sentiment_score":0.5481976009905338,"channel":1,"num_words":8,"start":57.756874,"end":59.776875},{"sentences":[{"text":"Thank you.","start":60.466938,"end":61.286938,"sentiment":"positive","sentiment_score":0.49004700779914856},{"text":"Bye bye.","start":61.346935,"end":62.086937,"sentiment":"neutral","sentiment_score":0.19943448901176453}],"sentiment":"positive","sentiment_score":0.34474074840545654,"channel":0,"num_words":4,"start":60.466938,"end":62.086937}]},"summary":{"result":"success","short":"The customer, Ronald from Cloud Solution IT, is trying to reach Adrian but he is not available. The agent, Amelia, checks if Adrian is available but he is not. She decides to send an email instead and thanks the customer, Ronald, for their time."},"intents":{"segments":[{"text":"I would like to speak with Adrian. Adrian. Okay.","start_word":7,"end_word":15,"intents":[{"intent":"Speak with adrian","confidence_score":0.4250218}]},{"text":"Is there anyone else I can transfer you through to?","start_word":71,"end_word":80,"intents":[{"intent":"Transfer to adrian","confidence_score":0.0021695294}]}]},"sentiments":{"segments":[{"text":"Welcome to MSC. This is Amelia. Yeah. I would like to speak with Adrian. Adrian. Okay. I'm just checking right now for you. May I ask who's calling? Yeah. My name is Ronald from Cloud Solution IT. From Cloud Solution IT. And so you're setting your Yes. call today? Yep. Okay. Let me just see if he's available. Thank you. It looks like he's away from his desk at the moment. Is there anyone else I can transfer you through to? No worries. I'll just send him an email. Okay.","start_word":0,"end_word":89,"sentiment":"neutral","sentiment_score":0.01661410927772522},{"text":"Thank you. You have a good day. Thank you.","start_word":90,"end_word":98,"sentiment":"positive","sentiment_score":0.5680248141288757},{"text":"Bye bye.","start_word":99,"end_word":100,"sentiment":"neutral","sentiment_score":0.21800942718982697}],"average":{"sentiment":"neutral","sentiment_score":0.07148199913485738}}}}