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discuss the IVR voice recording feature they have recently implemented. They clarify the level of recording when someone first arrives at a cooler bar and confirm that it is for the first time being used. They end the call with thanks and goodbyes."},"intents":{"segments":[{"text":"which level of IVR is that for?","start_word":17,"end_word":23,"intents":[{"intent":"Confirm irv level","confidence_score":0.016944813}]},{"text":"Is that when you someone first brings in the cooler bar, is that the Yes. one that they're And greeted when they with? ring, that's it. And So it's it's 95 the very 35 first one. o it's the very first one. Yes. Cool.","start_word":24,"end_word":67,"intents":[{"intent":"Confirm cooler bar arrival","confidence_score":0.09540145}]},{"text":"And So it's it's 95 the very 35 first one. o it's the very first one. Yes.","start_word":50,"end_word":66,"intents":[{"intent":"Clarify irv number","confidence_score":0.00058804924}]}]},"sentiments":{"segments":[{"text":"Hi, Mike. Hey, Vanessa. Just a quickie. That IVR voice recording thing that we've just done, Yes. which level of IVR is that for? Is that when you someone first brings in the cooler bar, is that the Yes. one that they're And greeted when they with? ring, that's it. And So it's it's 95 the very 35 first one. o it's the very first one. Yes. Cool. No. That's okay.","start_word":0,"end_word":70,"sentiment":"neutral","sentiment_score":0.04338600113987923},{"text":"Alrighty. Thanks for that. Okay. Thanks.","start_word":71,"end_word":76,"sentiment":"positive","sentiment_score":0.5483500361442566},{"text":"Bye. Bye.","start_word":77,"end_word":78,"sentiment":"neutral","sentiment_score":0.24975812435150144}],"average":{"sentiment":"neutral","sentiment_score":0.09867236108490916}}}}