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That one there, it's probably an old used one. It's probably a PP Link one or something like that. Yeah. Just take that out and put the other one in. That's it. What's I'm saying? We sent you out a router. Have you received it yet? Uh-uh. So you said you have it. Okay. Let me just check something here on a sec. Where are we? Okay. So are you where are you located at your let's see. Queensland, is it? 30 K. Alright. The router is already you probably would have reset the tracking number, but I'm not sure if it's gonna it won't get there for probably Tuesday next week. The router that you have there now, I'm not too sure what router it is. If I give you a mobile number, can you send a photo of it to that number? Okay. The mobile number is 0403 763 744. So it's probably connected properly, but it it'll probably need to be reprovisioned. Yeah. Well yeah. Anyway, the Wi Fi twenty twelve, when you get the new Wi Fi, please replace it because we don't we don't guarantee on these Wi Fi because we don't know how long they've been there for, the one that's already in there. Alright. So what I need you to do is send a photo of that Wi Fi. Turn it upside down. There's a sticker on it. If you could send a photo of that sticker to that number. Okay. I haven't got it yet. So 040376375, it comes. Alright. Alright. Okay. This is an Asus one. That's the okay. So it's a Wi Fi six. That's the factory default settings. Well, on the back of the router where the power supply is, is there is there a, like, a reset button there anywhere? Where the power supply is plugged in. Yeah. You'll need to you'll need to press that reset button in and hold it down for thirty seconds, then you'll see all the lights flash on and off. Okay. Just let me know when that's done, please. Do you have a laptop with you? I see. Alright. So once all that's done, you'll see on that sticker that you sent in in the Wi Fi name. Where are we? So we got the c. It'll be Asus underscore d o. The password is there at AtP3CI924TX. So that'll be your password to log in to the Wi Fi. And then we need to open up your Chrome and connect to that Wi Fi with your laptop. Once you've done that, then we'll provision the router, and it should work. We should have no problems. The lights should flash all off and then start to come back on again. But still gotta you still gotta hold it down for thirty seconds. Okay. All the lights flash on and off off and on? Okay. So you wanna just grab your laptop, please? It needs to be Chrome. You have Windows or Mac? Yeah. Okay. Well, it needs to be Chrome. So if you open up your Google Chrome and search for the Wi Fi, log in to the Wi Fi. Let me know when you've done that. I've just texted you the triple p settings that we need to get to when we log in to the router. Yeah. Because Safari doesn't support this, unfortunately. Where are we at now? Yeah. You gotta log in to the router interface. So it'll be if you open up your Chrome in the URL, you type in a source yeah. It's got Admin and then there's a password underneath that to log in to the router. The reason why I also say to change the router when you get the other one is that I don't know how long this router's been in that building. And two months ago, I think, like, two, three months ago, there's been a boost upgrade with Super Networks. So I'm not sure how it's gonna go with these routers. I mean, they're supposed to be pretty good routers anyway. So yeah. Well, you need to open up your Chrome, in the URL, you need to write down asusrouter.com. Okay. And are you connected to the Wi Fi? No. No. You need to connect to the Wi Fi from your computer. Yes. So the Wi Fi name is SusUnderscoreD0. That's an on the sticker. And just underneath that, you'll see the password. This will allow us to communicate with the the router, manipulate it, and and set it up. If you have a look on the sticker, you'll see the Wi Fi name. It's just underneath it. Yeah. It's got the AtSignP3. Just gonna put you on hold for a second. Hello? Hello? Just gonna put you on hold for a second. Okay. I'm back. Have you got it connected to the Wi Fi? Same wrong password. Is there anything else near where that router was where you found that router? Is there any other stickers outside anywhere around there? Any other form of password? That's maybe being reset to a different password. But if we press the reset button for thirty seconds, it should be that password. Can I have a photo of that, please? Oh, the same password that's already on the phone. Alright. So but what do you see the Wi Fi name, still, underscore D0? And then you put in that password at P3CI924TX, and nothing happened. No. No. No. No. No. No. No. No. When you look for the Wi Fi name, do you see Asus underscore b o? So what what what Wi Fi name are you connecting to? No. No. Forget about the website. When you look for your Wi Fi, do you see the Asus underscore? You don't see Asus under underscore d o? Icom underscore d o, is it? It's okay. DO. Well, the password should be the AtSymbolP3C, the one that you see on the other sticker. Now the the username should be the name of the there's no username. It just you select the Wi Fi. Now I've asked you to connect to the Wi Fi. You said you were connected to the hotspot? Okay. So if you're connected to the Wi Fi, then you need to go to the URL and type in asusrouter.com. Then the username is admin and the password underneath that. And what's it saying? Well, I don't know what else is there because that's what's on the sticker. It's got the Admin, small letters, and then the password T9CIDoSee. And QXFW94. So I'm not sure if this router is still working or if it's blocked or locked. I don't know. It's not our router, so I can't give you any I can't give you the information that's on that sticker. Where you got the icon, whatever it is, what else is there? The Wi Fi name and the password. Right? So in that case, we need to we probably need to do the reset button again. If you have a lot for over a minute within yeah. It looks like this might have a different firmware, and it's not allowing you to use it. So it might have been locked into whatever whoever was there before, whoever was using it before. I don't know why they do that. Doesn't make sense, but it just sounds like it's locked locked. It's if it's not allowing you to log in, Yeah. Can you just send me a photo of what you see on your screen on your computer screen? Okay. Got it. So the username is admin. Did you put in the captcha stuff? And it just said no. Okay. When you open up your Wi Fi search, you don't see us or you see only. But when you put in the Wi Fi oh, no. Okay. That's alright. Because you put in the Wi Fi name and password, it allows you to connect to the Wi Fi. Right? So the issue we're having now is connecting into the actual router itself. We've only got the admin. So local login is just admin and 19C. Can you try the admin and the Wi Fi password? See if that works. So you've tried both passwords. Do you have another router by any chance handy or second an old one or something like that? Yeah. It looks like this one's not gonna work. Unless we get proper username and password, which is supposed to be what's on that sticker. Sorry, mate. It's must have a different firmware that's not on there. I don't have to log in. Alright then. 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afternoon, Airtel. Yes. Hello? Yep. Can I have your name, please?\n\nYep. We sent you out a router. Is that right? Yeah. Just replace it with the one we sent.\n\nThat one there, it's probably an old used one. It's probably a PP Link one or something like that. Yeah. Just take that out and put the other one in. That's it.\n\nWhat's I'm saying? We sent you out a router. Have you received it yet? Uh-uh. So you said you have it.\n\nOkay. Let me just check something here on a sec. Where are we? Okay. So are you where are you located at your let's see.\n\nQueensland, is it? 30 K. Alright. The router is already you probably would have reset the tracking number, but I'm not sure if it's gonna it won't get there for probably Tuesday next week. The router that you have there now, I'm not too sure what router it is.\n\nIf I give you a mobile number, can you send a photo of it to that number? Okay. The mobile number is 0403 763 744. So it's probably connected properly, but it it'll probably need to be reprovisioned. Yeah.\n\nWell yeah. Anyway, the Wi Fi twenty twelve, when you get the new Wi Fi, please replace it because we don't we don't guarantee on these Wi Fi because we don't know how long they've been there for, the one that's already in there. Alright. So what I need you to do is send a photo of that Wi Fi. Turn it upside down.\n\nThere's a sticker on it. If you could send a photo of that sticker to that number. Okay. I haven't got it yet. So 040376375, it comes.\n\nAlright. Alright. Okay. This is an Asus one. That's the okay.\n\nSo it's a Wi Fi six. That's the factory default settings. Well, on the back of the router where the power supply is, is there is there a, like, a reset button there anywhere? Where the power supply is plugged in. Yeah.\n\nYou'll need to you'll need to press that reset button in and hold it down for thirty seconds, then you'll see all the lights flash on and off. Okay. Just let me know when that's done, please. Do you have a laptop with you? I see.\n\nAlright. So once all that's done, you'll see on that sticker that you sent in in the Wi Fi name. Where are we? So we got the c. It'll be Asus underscore d o.\n\nThe password is there at AtP3CI924TX. So that'll be your password to log in to the Wi Fi. And then we need to open up your Chrome and connect to that Wi Fi with your laptop. Once you've done that, then we'll provision the router, and it should work. We should have no problems.\n\nThe lights should flash all off and then start to come back on again. But still gotta you still gotta hold it down for thirty seconds. Okay. All the lights flash on and off off and on? Okay.\n\nSo you wanna just grab your laptop, please? It needs to be Chrome. You have Windows or Mac? Yeah. Okay.\n\nWell, it needs to be Chrome. So if you open up your Google Chrome and search for the Wi Fi, log in to the Wi Fi. Let me know when you've done that. I've just texted you the triple p settings that we need to get to when we log in to the router. Yeah.\n\nBecause Safari doesn't support this, unfortunately. Where are we at now? Yeah. You gotta log in to the router interface. So it'll be if you open up your Chrome in the URL, you type in a source yeah.\n\nIt's got Admin and then there's a password underneath that to log in to the router. The reason why I also say to change the router when you get the other one is that I don't know how long this router's been in that building. And two months ago, I think, like, two, three months ago, there's been a boost upgrade with Super Networks. So I'm not sure how it's gonna go with these routers. I mean, they're supposed to be pretty good routers anyway.\n\nSo yeah. Well, you need to open up your Chrome, in the URL, you need to write down asusrouter.com. Okay. And are you connected to the Wi Fi? No.\n\nNo. You need to connect to the Wi Fi from your computer. Yes. So the Wi Fi name is SusUnderscoreD0. That's an on the sticker.\n\nAnd just underneath that, you'll see the password. This will allow us to communicate with the the router, manipulate it, and and set it up. If you have a look on the sticker, you'll see the Wi Fi name. It's just underneath it. Yeah.\n\nIt's got the AtSignP3. Just gonna put you on hold for a second. Hello? Hello? Just gonna put you on hold for a second.\n\nOkay. I'm back. Have you got it connected to the Wi Fi? Same wrong password. Is there anything else near where that router was where you found that router?\n\nIs there any other stickers outside anywhere around there? Any other form of password? That's maybe being reset to a different password. But if we press the reset button for thirty seconds, it should be that password. Can I have a photo of that, please?\n\nOh, the same password that's already on the phone. Alright. So but what do you see the Wi Fi name, still, underscore D0? And then you put in that password at P3CI924TX, and nothing happened. No.\n\nNo. No. No. No. No.\n\nNo. No. When you look for the Wi Fi name, do you see Asus underscore b o? So what what what Wi Fi name are you connecting to? No.\n\nNo. Forget about the website. When you look for your Wi Fi, do you see the Asus underscore? You don't see Asus under underscore d o? Icom underscore d o, is it?\n\nIt's okay. DO. Well, the password should be the AtSymbolP3C, the one that you see on the other sticker. Now the the username should be the name of the there's no username. It just you select the Wi Fi.\n\nNow I've asked you to connect to the Wi Fi. You said you were connected to the hotspot? Okay. So if you're connected to the Wi Fi, then you need to go to the URL and type in asusrouter.com. Then the username is admin and the password underneath that.\n\nAnd what's it saying? Well, I don't know what else is there because that's what's on the sticker. It's got the Admin, small letters, and then the password T9CIDoSee. And QXFW94. So I'm not sure if this router is still working or if it's blocked or locked.\n\nI don't know. It's not our router, so I can't give you any I can't give you the information that's on that sticker. Where you got the icon, whatever it is, what else is there? The Wi Fi name and the password. Right?\n\nSo in that case, we need to we probably need to do the reset button again. If you have a lot for over a minute within yeah. It looks like this might have a different firmware, and it's not allowing you to use it. So it might have been locked into whatever whoever was there before, whoever was using it before. I don't know why they do that.\n\nDoesn't make sense, but it just sounds like it's locked locked. It's if it's not allowing you to log in, Yeah. Can you just send me a photo of what you see on your screen on your computer screen? Okay. Got it.\n\nSo the username is admin. Did you put in the captcha stuff? And it just said no. Okay. When you open up your Wi Fi search, you don't see us or you see only.\n\nBut when you put in the Wi Fi oh, no. Okay. That's alright. Because you put in the Wi Fi name and password, it allows you to connect to the Wi Fi. Right?\n\nSo the issue we're having now is connecting into the actual router itself. We've only got the admin. So local login is just admin and 19C. Can you try the admin and the Wi Fi password? See if that works.\n\nSo you've tried both passwords. Do you have another router by any chance handy or second an old one or something like that? Yeah. It looks like this one's not gonna work. Unless we get proper username and password, which is supposed to be what's on that sticker.\n\nSorry, mate. It's must have a different firmware that's not on there. I don't have to log in. Alright then. Have a good one.","paragraphs":[{"sentences":[{"text":"Good afternoon, Airtel.","start":1.1999999,"end":2.34,"sentiment":"positive","sentiment_score":0.6258888443311056},{"text":"Yes.","start":4.64,"end":4.96,"sentiment":"neutral","sentiment_score":0.2395937591791153},{"text":"Hello?","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.1278463900089264},{"text":"Yep.","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.32080361247062683},{"text":"Can I have your name, please?","start":25.355,"end":26.815,"sentiment":"neutral","sentiment_score":0.07601777215798695}],"sentiment":"neutral","sentiment_score":0.2518347439666589,"num_words":12,"start":1.1999999,"end":26.815},{"sentences":[{"text":"Yep.","start":30.279999,"end":30.76,"sentiment":"neutral","sentiment_score":0.09965316951274872},{"text":"We sent you out a router.","start":30.76,"end":31.96,"sentiment":"neutral","sentiment_score":0.11382800961534183},{"text":"Is that right?","start":31.96,"end":32.78,"sentiment":"neutral","sentiment_score":0.06829161817828815},{"text":"Yeah.","start":35.879997,"end":36.2,"sentiment":"neutral","sentiment_score":0.021313536912202835},{"text":"Just replace it with the one we sent.","start":36.2,"end":38.14,"sentiment":"neutral","sentiment_score":-0.01215335400775075}],"sentiment":"neutral","sentiment_score":0.04797804139946636,"num_words":19,"start":30.279999,"end":38.14},{"sentences":[{"text":"That one there, it's probably an old used one.","start":39.079998,"end":41.66,"sentiment":"neutral","sentiment_score":-0.0498898575703303},{"text":"It's probably a PP Link one or something like that.","start":42.855,"end":45.275,"sentiment":"neutral","sentiment_score":0.002950643684016541},{"text":"Yeah.","start":46.695,"end":47.015,"sentiment":"neutral","sentiment_score":0.058321189135313034},{"text":"Just take that out and put the other one in.","start":47.015,"end":48.535,"sentiment":"neutral","sentiment_score":0.026219692453742026},{"text":"That's it.","start":48.535,"end":49.355,"sentiment":"neutral","sentiment_score":0.02997519914060831}],"sentiment":"neutral","sentiment_score":-0.0012198052918392932,"num_words":32,"start":39.079998,"end":49.355},{"sentences":[{"text":"What's I'm saying?","start":54.215,"end":54.775,"sentiment":"neutral","sentiment_score":-0.10085939119259517},{"text":"We sent you out a router.","start":54.775,"end":55.815,"sentiment":"neutral","sentiment_score":0.005145702200631301},{"text":"Have you received it yet?","start":55.815,"end":57.195,"sentiment":"neutral","sentiment_score":-0.027659115195274354},{"text":"Uh-uh.","start":59.920002,"end":60.4,"sentiment":"neutral","sentiment_score":-0.12011240422725676},{"text":"So you said you have it.","start":60.4,"end":61.440002,"sentiment":"neutral","sentiment_score":-0.030223378911614418}],"sentiment":"neutral","sentiment_score":-0.03387867685939584,"num_words":21,"start":54.215,"end":61.440002},{"sentences":[{"text":"Okay.","start":61.440002,"end":61.940002,"sentiment":"neutral","sentiment_score":-0.011932715773582458},{"text":"Let me just check something here on a sec.","start":62.96,"end":65.06,"sentiment":"neutral","sentiment_score":-0.013653360307216644},{"text":"Where are we?","start":72.815,"end":73.715,"sentiment":"neutral","sentiment_score":-0.018014675627152126},{"text":"Okay.","start":99.284996,"end":99.525,"sentiment":"neutral","sentiment_score":0.00584513321518898},{"text":"So are you where are you located at your let's see.","start":99.525,"end":107.045,"sentiment":"neutral","sentiment_score":-0.0016058735041455789}],"sentiment":"neutral","sentiment_score":-0.00802705843001604,"num_words":25,"start":61.440002,"end":107.045},{"sentences":[{"text":"Queensland, is it?","start":107.045,"end":108.265,"sentiment":"neutral","sentiment_score":0.0073576318100094795},{"text":"30 K.","start":111.93,"end":112.75,"sentiment":"neutral","sentiment_score":-0.0007542234379798174},{"text":"Alright.","start":114.17,"end":114.67,"sentiment":"neutral","sentiment_score":-0.013046844862401484},{"text":"The router is already you probably would have reset the tracking number, but I'm not sure if it's gonna it won't get there for probably Tuesday next week.","start":115.049995,"end":121.95,"sentiment":"neutral","sentiment_score":-0.2537400855549744},{"text":"The router that you have there now, I'm not too sure what router it is.","start":123.195,"end":129.115,"sentiment":"neutral","sentiment_score":-0.19153154790401458}],"sentiment":"neutral","sentiment_score":-0.20347302062056807,"num_words":49,"start":107.045,"end":129.115},{"sentences":[{"text":"If I give you a mobile number, can you send a photo of it to that number?","start":129.115,"end":132.255,"sentiment":"neutral","sentiment_score":-0.024378844372489872},{"text":"Okay.","start":136.45999,"end":136.7,"sentiment":"neutral","sentiment_score":0.0060034384950995445},{"text":"The mobile number is 0403 763 744.","start":136.7,"end":146.31999,"sentiment":"neutral","sentiment_score":-0.0006891789047845773},{"text":"So it's probably connected properly, but it it'll probably need to be reprovisioned.","start":147.26,"end":153.565,"sentiment":"neutral","sentiment_score":-0.18660321831703186},{"text":"Yeah.","start":158.425,"end":158.82501,"sentiment":"neutral","sentiment_score":-0.13392342627048492}],"sentiment":"neutral","sentiment_score":-0.07623144698878512,"num_words":39,"start":129.115,"end":158.82501},{"sentences":[{"text":"Well yeah.","start":158.82501,"end":160.125,"sentiment":"neutral","sentiment_score":-0.08213364705443382},{"text":"Anyway, the Wi Fi twenty twelve, when you get the new Wi Fi, please replace it because we don't we don't guarantee on these Wi Fi because we don't know how long they've been there for, the one that's already in there.","start":162.345,"end":173.46,"sentiment":"neutral","sentiment_score":-0.13523963599332742},{"text":"Alright.","start":175.6,"end":175.92001,"sentiment":"neutral","sentiment_score":0.08169668912887573},{"text":"So what I need you to do is send a photo of that Wi Fi.","start":175.92001,"end":179.38,"sentiment":"neutral","sentiment_score":0.06514918468892575},{"text":"Turn it upside down.","start":179.795,"end":180.675,"sentiment":"neutral","sentiment_score":0.03675259184092283}],"sentiment":"neutral","sentiment_score":-0.07247479967190884,"num_words":64,"start":158.82501,"end":180.675},{"sentences":[{"text":"There's a sticker on it.","start":180.675,"end":181.555,"sentiment":"neutral","sentiment_score":0.031205787137150765},{"text":"If you could send a photo of that sticker to that number.","start":181.555,"end":184.215,"sentiment":"neutral","sentiment_score":0.03529728731761376},{"text":"Okay.","start":188.355,"end":188.855,"sentiment":"neutral","sentiment_score":0.03606691583991051},{"text":"I haven't got it yet.","start":193.89,"end":195.34999,"sentiment":"neutral","sentiment_score":-0.013258648104965687},{"text":"So 040376375, it comes.","start":195.40999,"end":198.95,"sentiment":"neutral","sentiment_score":0.020345487166196108}],"sentiment":"neutral","sentiment_score":0.02336118546211057,"num_words":27,"start":180.675,"end":198.95},{"sentences":[{"text":"Alright.","start":199.56999,"end":199.97,"sentiment":"neutral","sentiment_score":0.08775413036346436},{"text":"Alright.","start":199.97,"end":200.47,"sentiment":"neutral","sentiment_score":0.0960308238863945},{"text":"Okay.","start":202.20999,"end":202.53,"sentiment":"neutral","sentiment_score":0.08700693398714066},{"text":"This is an Asus one.","start":202.53,"end":204.15,"sentiment":"neutral","sentiment_score":0.10035079270601273},{"text":"That's the okay.","start":208.69499,"end":210.215,"sentiment":"neutral","sentiment_score":0.18603662649790445}],"sentiment":"neutral","sentiment_score":0.12096870284188878,"num_words":11,"start":199.56999,"end":210.215},{"sentences":[{"text":"So it's a Wi Fi six.","start":210.215,"end":211.495,"sentiment":"neutral","sentiment_score":0.10447545597950618},{"text":"That's the factory default settings.","start":211.495,"end":215.275,"sentiment":"neutral","sentiment_score":0.1095909297466278},{"text":"Well, on the back of the router where the power supply is, is there is there a, like, a reset button there anywhere?","start":216.295,"end":221.675,"sentiment":"neutral","sentiment_score":-0.02352487077207669},{"text":"Where the power supply is plugged in.","start":229.13,"end":230.99,"sentiment":"neutral","sentiment_score":-0.03913407613124166},{"text":"Yeah.","start":236.085,"end":236.245,"sentiment":"neutral","sentiment_score":0.012332321144640446}],"sentiment":"neutral","sentiment_score":0.008860217739960976,"num_words":42,"start":210.215,"end":236.245},{"sentences":[{"text":"You'll need to you'll need to press that reset button in and hold it down for thirty seconds, then you'll see all the lights flash on and off.","start":236.245,"end":245.865,"sentiment":"neutral","sentiment_score":-0.003989959825828139},{"text":"Okay.","start":247.205,"end":247.525,"sentiment":"neutral","sentiment_score":0.08399689197540283},{"text":"Just let me know when that's done, please.","start":247.525,"end":249.385,"sentiment":"neutral","sentiment_score":0.10987560078501701},{"text":"Do you have a laptop with you?","start":256.7,"end":258.4,"sentiment":"neutral","sentiment_score":0.039103878395898004},{"text":"I see.","start":259.98,"end":260.72,"sentiment":"neutral","sentiment_score":0.07237539812922478}],"sentiment":"neutral","sentiment_score":0.027603494960045362,"num_words":46,"start":236.245,"end":260.72},{"sentences":[{"text":"Alright.","start":261.58002,"end":261.9,"sentiment":"neutral","sentiment_score":0.09897498786449432},{"text":"So once all that's done, you'll see on that sticker that you sent in in the Wi Fi name.","start":261.9,"end":269.48502,"sentiment":"neutral","sentiment_score":0.06512967967673351},{"text":"Where are we?","start":274.585,"end":275.14502,"sentiment":"neutral","sentiment_score":0.034908014039198555},{"text":"So we got the c.","start":275.14502,"end":276.105,"sentiment":"neutral","sentiment_score":0.04365950375795365},{"text":"It'll be Asus underscore d o.","start":276.105,"end":278.92502,"sentiment":"neutral","sentiment_score":0.057170210406184196}],"sentiment":"neutral","sentiment_score":0.05889652132549707,"num_words":34,"start":261.58002,"end":278.92502},{"sentences":[{"text":"The password is there at AtP3CI924TX.","start":279.56,"end":287.41998,"sentiment":"neutral","sentiment_score":0.05991250711182753},{"text":"So that'll be your password to log in to the Wi Fi.","start":288.12,"end":290.59998,"sentiment":"neutral","sentiment_score":0.08382944638530414},{"text":"And then we need to open up your Chrome and connect to that Wi Fi with your laptop.","start":290.59998,"end":296.595,"sentiment":"neutral","sentiment_score":0.07354722254806095},{"text":"Once you've done that, then we'll provision the router, and it should work.","start":297.29498,"end":302.335,"sentiment":"neutral","sentiment_score":0.11066294518800882},{"text":"We should have no problems.","start":302.335,"end":303.555,"sentiment":"positive","sentiment_score":0.36200388669967654}],"sentiment":"neutral","sentiment_score":0.1099614097426335,"num_words":54,"start":279.56,"end":303.555},{"sentences":[{"text":"The lights should flash all off and then start to come back on again.","start":317.6,"end":321.69998,"sentiment":"neutral","sentiment_score":-0.08345709421804973},{"text":"But still gotta you still gotta hold it down for thirty seconds.","start":324.815,"end":327.55502,"sentiment":"neutral","sentiment_score":-0.12442762032151222},{"text":"Okay.","start":331.855,"end":332.17502,"sentiment":"neutral","sentiment_score":0.01724385842680931},{"text":"All the lights flash on and off off and on?","start":332.17502,"end":334.755,"sentiment":"neutral","sentiment_score":0.00893422495573759},{"text":"Okay.","start":337.36,"end":337.86,"sentiment":"neutral","sentiment_score":0.06683380901813507}],"sentiment":"neutral","sentiment_score":-0.06547660120811902,"num_words":38,"start":317.6,"end":337.86},{"sentences":[{"text":"So you wanna just grab your laptop, please?","start":339.44,"end":342.02,"sentiment":"neutral","sentiment_score":0.0586853981949389},{"text":"It needs to be Chrome.","start":345.19998,"end":346.41998,"sentiment":"neutral","sentiment_score":0.0027460819110274315},{"text":"You have Windows or Mac?","start":347.28,"end":350.18,"sentiment":"neutral","sentiment_score":0.004164991155266762},{"text":"Yeah.","start":351.745,"end":351.985,"sentiment":"neutral","sentiment_score":0.018525749444961548},{"text":"Okay.","start":351.985,"end":352.465,"sentiment":"neutral","sentiment_score":0.026880400255322456}],"sentiment":"neutral","sentiment_score":0.027472235029563308,"num_words":20,"start":339.44,"end":352.465},{"sentences":[{"text":"Well, it needs to be Chrome.","start":352.465,"end":353.825,"sentiment":"neutral","sentiment_score":0.01883821344623963},{"text":"So if you open up your Google Chrome and search for the Wi Fi, log in to the Wi Fi.","start":353.825,"end":361.445,"sentiment":"neutral","sentiment_score":0.033525166567415},{"text":"Let me know when you've done that.","start":366.32,"end":368.1,"sentiment":"neutral","sentiment_score":0.05518974044493267},{"text":"I've just texted you the triple p settings that we need to get to when we log in to the router.","start":451.09,"end":459.43,"sentiment":"neutral","sentiment_score":0.08761258982121944},{"text":"Yeah.","start":466.67502,"end":466.83502,"sentiment":"neutral","sentiment_score":-0.1764133870601654}],"sentiment":"neutral","sentiment_score":0.05151475989683108,"num_words":55,"start":352.465,"end":466.83502},{"sentences":[{"text":"Because Safari doesn't support this, unfortunately.","start":466.83502,"end":468.93503,"sentiment":"negative","sentiment_score":-0.42936574916044873},{"text":"Where are we at now?","start":538.96,"end":540.18,"sentiment":"neutral","sentiment_score":0.0028149571269750597},{"text":"Yeah.","start":545.92,"end":546.08,"sentiment":"neutral","sentiment_score":0.0216655395925045},{"text":"You gotta log in to the router interface.","start":546.08,"end":548.1,"sentiment":"neutral","sentiment_score":0.01867317664436996},{"text":"So it'll be if you open up your Chrome in the URL, you type in a source yeah.","start":549.935,"end":560.59503,"sentiment":"neutral","sentiment_score":0.0185098804326521}],"sentiment":"neutral","sentiment_score":-0.05415502391559513,"num_words":38,"start":466.83502,"end":560.59503},{"sentences":[{"text":"It's got Admin and then there's a password underneath that to log in to the router.","start":564.27,"end":568.21,"sentiment":"neutral","sentiment_score":-0.015057458309456706},{"text":"The reason why I also say to change the router when you get the other one is that I don't know how long this router's been in that building.","start":582.585,"end":591.5,"sentiment":"neutral","sentiment_score":-0.1024765021585185},{"text":"And two months ago, I think, like, two, three months ago, there's been a boost upgrade with Super Networks.","start":591.5,"end":597.44,"sentiment":"neutral","sentiment_score":-0.07689342608577326},{"text":"So I'm not sure how it's gonna go with these routers.","start":597.66,"end":600.88,"sentiment":"neutral","sentiment_score":-0.16010088947686282},{"text":"I mean, they're supposed to be pretty good routers anyway.","start":603.365,"end":605.625,"sentiment":"neutral","sentiment_score":-0.00880163311958313}],"sentiment":"neutral","sentiment_score":-0.07673928360728656,"num_words":85,"start":564.27,"end":605.625},{"sentences":[{"text":"So yeah.","start":605.685,"end":612.345,"sentiment":"neutral","sentiment_score":-0.06757469102740288},{"text":"Well, you need to open up your Chrome, in the URL, you need to write down asusrouter.com.","start":633.85504,"end":642.03503,"sentiment":"neutral","sentiment_score":-0.01968339382780387},{"text":"Okay.","start":645.33,"end":645.83,"sentiment":"neutral","sentiment_score":0.05273941904306412},{"text":"And are you connected to the Wi Fi?","start":646.45,"end":649.03,"sentiment":"neutral","sentiment_score":0.015776526532135904},{"text":"No.","start":652.29,"end":652.45,"sentiment":"negative","sentiment_score":-0.36595362424850464}],"sentiment":"neutral","sentiment_score":-0.02264720931295948,"num_words":29,"start":605.685,"end":652.45},{"sentences":[{"text":"No.","start":652.45,"end":652.69,"sentiment":"negative","sentiment_score":-0.3832787871360779},{"text":"You need to connect to the Wi Fi from your computer.","start":652.69,"end":656.07,"sentiment":"neutral","sentiment_score":-0.14815327897667885},{"text":"Yes.","start":659.705,"end":660.205,"sentiment":"neutral","sentiment_score":0.1838304102420807},{"text":"So the Wi Fi name is SusUnderscoreD0.","start":666.985,"end":670.925,"sentiment":"neutral","sentiment_score":0.17992935861860002},{"text":"That's an on the sticker.","start":672.38,"end":673.5,"sentiment":"neutral","sentiment_score":0.1205880343914032}],"sentiment":"neutral","sentiment_score":0.0013324494659900665,"num_words":25,"start":652.45,"end":673.5},{"sentences":[{"text":"And just underneath that, you'll see the password.","start":673.5,"end":675.51996,"sentiment":"neutral","sentiment_score":0.15588832646608353},{"text":"This will allow us to communicate with the the router, manipulate it, and and set it up.","start":687.685,"end":694.585,"sentiment":"neutral","sentiment_score":0.25736555106499615},{"text":"If you have a look on the sticker, you'll see the Wi Fi name.","start":783.905,"end":788.37,"sentiment":"neutral","sentiment_score":0.032942862915141244},{"text":"It's just underneath it.","start":788.37,"end":789.99,"sentiment":"neutral","sentiment_score":0.03104463219642639},{"text":"Yeah.","start":793.41,"end":793.57,"sentiment":"neutral","sentiment_score":0.11225896328687668}],"sentiment":"neutral","sentiment_score":0.1436354216526855,"num_words":44,"start":673.5,"end":793.57},{"sentences":[{"text":"It's got the AtSignP3.","start":793.57,"end":795.67,"sentiment":"neutral","sentiment_score":0.12094551138579845},{"text":"Just gonna put you on hold for a second.","start":806.395,"end":808.255,"sentiment":"neutral","sentiment_score":0.042574112200074725},{"text":"Hello?","start":810.715,"end":811.215,"sentiment":"neutral","sentiment_score":0.02675599604845047},{"text":"Hello?","start":813.11505,"end":813.61505,"sentiment":"neutral","sentiment_score":0.02117284759879112},{"text":"Just gonna put you on hold for a second.","start":818.46,"end":820.24,"sentiment":"neutral","sentiment_score":-0.005428833059138722}],"sentiment":"neutral","sentiment_score":0.03608410006078581,"num_words":24,"start":793.57,"end":820.24},{"sentences":[{"text":"Okay.","start":858.02496,"end":858.345,"sentiment":"neutral","sentiment_score":0.09970326721668243},{"text":"I'm back.","start":858.345,"end":858.745,"sentiment":"neutral","sentiment_score":0.09413506835699081},{"text":"Have you got it connected to the Wi Fi?","start":858.745,"end":864.555,"sentiment":"neutral","sentiment_score":-0.013799104218681654},{"text":"Same wrong password.","start":865.545,"end":866.685,"sentiment":"neutral","sentiment_score":-0.21256730457146963},{"text":"Is there anything else near where that router was where you found that router?","start":881.545,"end":887.22504,"sentiment":"neutral","sentiment_score":0.011159112543932028}],"sentiment":"neutral","sentiment_score":-0.010954926625407976,"num_words":29,"start":858.02496,"end":887.22504},{"sentences":[{"text":"Is there any other stickers outside anywhere around there?","start":887.22504,"end":889.545,"sentiment":"neutral","sentiment_score":-0.004924284915129344},{"text":"Any other form of password?","start":889.545,"end":891.245,"sentiment":"neutral","sentiment_score":-0.03142838589847088},{"text":"That's maybe being reset to a different password.","start":893.67,"end":896.01,"sentiment":"neutral","sentiment_score":-0.14128103386610746},{"text":"But if we press the reset button for thirty seconds, it should be that password.","start":896.55,"end":900.09,"sentiment":"neutral","sentiment_score":-0.008242312322060267},{"text":"Can I have a photo of that, please?","start":916.54504,"end":918.405,"sentiment":"neutral","sentiment_score":0.020201274193823338}],"sentiment":"neutral","sentiment_score":-0.028749627909726568,"num_words":45,"start":887.22504,"end":918.405},{"sentences":[{"text":"Oh, the same password that's already on the phone.","start":924.12,"end":928.68,"sentiment":"neutral","sentiment_score":0.010692343529727723},{"text":"Alright.","start":928.68,"end":929.16,"sentiment":"neutral","sentiment_score":0.04249550402164459},{"text":"So but what do you see the Wi Fi name, still, underscore D0?","start":929.16,"end":935.02,"sentiment":"neutral","sentiment_score":0.004805932896068463},{"text":"And then you put in that password at P3CI924TX, and nothing happened.","start":937.355,"end":944.01495,"sentiment":"neutral","sentiment_score":-0.028856209052416187},{"text":"No.","start":953.58,"end":953.74,"sentiment":"neutral","sentiment_score":-0.14080634713172913}],"sentiment":"neutral","sentiment_score":-0.007941031453406645,"num_words":36,"start":924.12,"end":953.74},{"sentences":[{"text":"No.","start":953.74,"end":953.98,"sentiment":"neutral","sentiment_score":-0.23647958040237427},{"text":"No.","start":953.98,"end":954.3,"sentiment":"neutral","sentiment_score":-0.26704490184783936},{"text":"No.","start":954.3,"end":954.54,"sentiment":"neutral","sentiment_score":-0.28795868158340454},{"text":"No.","start":954.54,"end":954.69995,"sentiment":"neutral","sentiment_score":-0.30368757247924805},{"text":"No.","start":954.69995,"end":954.86,"sentiment":"neutral","sentiment_score":-0.3010556697845459}],"sentiment":"neutral","sentiment_score":-0.27924528121948244,"num_words":5,"start":953.74,"end":954.86},{"sentences":[{"text":"No.","start":954.86,"end":954.94,"sentiment":"neutral","sentiment_score":-0.2848411500453949},{"text":"No.","start":954.94,"end":955.44,"sentiment":"neutral","sentiment_score":-0.22501778602600095},{"text":"When you look for the Wi Fi name, do you see Asus underscore b o?","start":956.06,"end":960.88,"sentiment":"neutral","sentiment_score":-0.08790716181198756},{"text":"So what what what Wi Fi name are you connecting to?","start":962.825,"end":965.965,"sentiment":"neutral","sentiment_score":-0.11703987690535458},{"text":"No.","start":979.0,"end":979.16,"sentiment":"neutral","sentiment_score":-0.17168444395065308}],"sentiment":"neutral","sentiment_score":-0.11336515355726769,"num_words":29,"start":954.86,"end":979.16},{"sentences":[{"text":"No.","start":979.16,"end":979.32,"sentiment":"neutral","sentiment_score":-0.17634209990501404},{"text":"Forget about the website.","start":979.32,"end":980.45996,"sentiment":"neutral","sentiment_score":-0.13188505917787552},{"text":"When you look for your Wi Fi, do you see the Asus underscore?","start":981.32,"end":985.1,"sentiment":"neutral","sentiment_score":-0.02274347827411615},{"text":"You don't see Asus under underscore d o?","start":990.815,"end":993.63495,"sentiment":"neutral","sentiment_score":-0.04045858420431614},{"text":"Icom underscore d o, is it?","start":1002.91003,"end":1005.01,"sentiment":"neutral","sentiment_score":-0.022010047920048237}],"sentiment":"neutral","sentiment_score":-0.04547739110421389,"num_words":32,"start":979.16,"end":1005.01},{"sentences":[{"text":"It's okay.","start":1006.03,"end":1006.69,"sentiment":"neutral","sentiment_score":0.035510677844285965},{"text":"DO.","start":1008.91003,"end":1009.65,"sentiment":"neutral","sentiment_score":0.006786758080124855},{"text":"Well, the password should be the AtSymbolP3C, the one that you see on the other sticker.","start":1010.43,"end":1017.17,"sentiment":"neutral","sentiment_score":0.007812672294676304},{"text":"Now the the username should be the name of the there's no username.","start":1019.76495,"end":1022.96497,"sentiment":"neutral","sentiment_score":-0.006627885696406548},{"text":"It just you select the Wi Fi.","start":1022.96497,"end":1025.3049,"sentiment":"neutral","sentiment_score":-0.009025545258607184}],"sentiment":"neutral","sentiment_score":0.0013710138364098011,"num_words":39,"start":1006.03,"end":1025.3049},{"sentences":[{"text":"Now I've asked you to connect to the Wi Fi.","start":1030.44,"end":1032.86,"sentiment":"neutral","sentiment_score":-0.022519387118518353},{"text":"You said you were connected to the hotspot?","start":1035.7999,"end":1037.74,"sentiment":"neutral","sentiment_score":-0.02145145391114056},{"text":"Okay.","start":1041.64,"end":1042.04,"sentiment":"neutral","sentiment_score":-0.013362366706132889},{"text":"So if you're connected to the Wi Fi, then you need to go to the URL and type in asusrouter.com.","start":1042.04,"end":1050.115,"sentiment":"neutral","sentiment_score":-0.010277881752699614},{"text":"Then the username is admin and the password underneath that.","start":1052.255,"end":1056.275,"sentiment":"neutral","sentiment_score":-0.01895742118358612}],"sentiment":"neutral","sentiment_score":-0.016434688083067233,"num_words":49,"start":1030.44,"end":1056.275},{"sentences":[{"text":"And what's it saying?","start":1079.685,"end":1080.745,"sentiment":"neutral","sentiment_score":-0.14657615311443806},{"text":"Well, I don't know what else is there because that's what's on the sticker.","start":1086.83,"end":1089.81,"sentiment":"neutral","sentiment_score":-0.16507472257528985},{"text":"It's got the Admin, small letters, and then the password T9CIDoSee.","start":1090.91,"end":1097.9099,"sentiment":"neutral","sentiment_score":-0.0853654600002549},{"text":"And QXFW94.","start":1098.11,"end":1100.975,"sentiment":"neutral","sentiment_score":-0.05412685684859753},{"text":"So I'm not sure if this router is still working or if it's blocked or locked.","start":1105.115,"end":1110.3151,"sentiment":"negative","sentiment_score":-0.34833724331110716}],"sentiment":"neutral","sentiment_score":-0.20251107223807496,"num_words":47,"start":1079.685,"end":1110.3151},{"sentences":[{"text":"I don't know.","start":1110.3151,"end":1111.135,"sentiment":"neutral","sentiment_score":-0.30556851625442505},{"text":"It's not our router, so I can't give you any I can't give you the information that's on that sticker.","start":1111.755,"end":1116.9501,"sentiment":"negative","sentiment_score":-0.4006600044667721},{"text":"Where you got the icon, whatever it is, what else is there?","start":1124.6901,"end":1128.0701,"sentiment":"neutral","sentiment_score":-0.003996928144867222},{"text":"The Wi Fi name and the password.","start":1132.885,"end":1134.6449,"sentiment":"neutral","sentiment_score":-0.025941555787410055},{"text":"Right?","start":1134.6449,"end":1135.1449,"sentiment":"neutral","sentiment_score":-0.008913127705454826}],"sentiment":"neutral","sentiment_score":-0.21321797195475461,"num_words":43,"start":1110.3151,"end":1135.1449},{"sentences":[{"text":"So in that case, we need to we probably need to do the reset button again.","start":1136.965,"end":1145.865,"sentiment":"neutral","sentiment_score":-0.10551780043169856},{"text":"If you have a lot for over a minute within yeah.","start":1156.8601,"end":1160.245,"sentiment":"neutral","sentiment_score":-0.19506800445643338},{"text":"It looks like this might have a different firmware, and it's not allowing you to use it.","start":1160.245,"end":1166.4249,"sentiment":"negative","sentiment_score":-0.3897953664555269},{"text":"So it might have been locked into whatever whoever was there before, whoever was using it before.","start":1166.965,"end":1173.945,"sentiment":"negative","sentiment_score":-0.35049788215581107},{"text":"I don't know why they do that.","start":1176.17,"end":1177.4501,"sentiment":"negative","sentiment_score":-0.4072521371500833}],"sentiment":"neutral","sentiment_score":-0.28337916238781286,"num_words":68,"start":1136.965,"end":1177.4501},{"sentences":[{"text":"Doesn't make sense, but it just sounds like it's locked locked.","start":1177.4501,"end":1182.01,"sentiment":"neutral","sentiment_score":-0.31989065489985724},{"text":"It's if it's not allowing you to log in, Yeah.","start":1182.01,"end":1191.995,"sentiment":"neutral","sentiment_score":-0.2308848813176155},{"text":"Can you just send me a photo of what you see on your screen on your computer screen?","start":1195.015,"end":1199.995,"sentiment":"neutral","sentiment_score":0.041306627086467214},{"text":"Okay.","start":1355.2949,"end":1355.455,"sentiment":"neutral","sentiment_score":0.03796178102493286},{"text":"Got it.","start":1355.455,"end":1356.115,"sentiment":"neutral","sentiment_score":0.0378745011985302}],"sentiment":"neutral","sentiment_score":-0.11834323681181386,"num_words":42,"start":1177.4501,"end":1356.115},{"sentences":[{"text":"So the username is admin.","start":1361.7749,"end":1365.395,"sentiment":"neutral","sentiment_score":0.009545682556927204},{"text":"Did you put in the captcha stuff?","start":1368.6499,"end":1373.87,"sentiment":"neutral","sentiment_score":-0.006739437679893204},{"text":"And it just said no.","start":1375.85,"end":1377.1499,"sentiment":"neutral","sentiment_score":-0.1072612002491951},{"text":"Okay.","start":1379.9299,"end":1380.4299,"sentiment":"neutral","sentiment_score":-0.02914571203291416},{"text":"When you open up your Wi Fi search, you don't see us or you see only.","start":1381.2899,"end":1387.865,"sentiment":"neutral","sentiment_score":-0.03650366025976837}],"sentiment":"neutral","sentiment_score":-0.03379288024734706,"num_words":34,"start":1361.7749,"end":1387.865},{"sentences":[{"text":"But when you put in the Wi Fi oh, no.","start":1396.83,"end":1399.87,"sentiment":"neutral","sentiment_score":-0.03589995633810759},{"text":"Okay.","start":1399.87,"end":1400.19,"sentiment":"neutral","sentiment_score":0.027635838836431503},{"text":"That's alright.","start":1400.19,"end":1400.75,"sentiment":"neutral","sentiment_score":0.10354631766676903},{"text":"Because you put in the Wi Fi name and password, it allows you to connect to the Wi Fi.","start":1400.75,"end":1406.83,"sentiment":"neutral","sentiment_score":0.1490952831349875},{"text":"Right?","start":1406.83,"end":1407.33,"sentiment":"neutral","sentiment_score":0.06869533658027649}],"sentiment":"neutral","sentiment_score":0.08415862505860401,"num_words":33,"start":1396.83,"end":1407.33},{"sentences":[{"text":"So the issue we're having now is connecting into the actual router itself.","start":1409.23,"end":1414.2051,"sentiment":"neutral","sentiment_score":-0.18268848726382622},{"text":"We've only got the admin.","start":1415.785,"end":1419.005,"sentiment":"neutral","sentiment_score":-0.12671128809452056},{"text":"So local login is just admin and 19C.","start":1422.505,"end":1426.765,"sentiment":"neutral","sentiment_score":-0.09143439307808876},{"text":"Can you try the admin and the Wi Fi password?","start":1432.52,"end":1436.4601,"sentiment":"neutral","sentiment_score":-0.03341580480337143},{"text":"See if that works.","start":1437.48,"end":1438.4601,"sentiment":"neutral","sentiment_score":-0.015780293382704258}],"sentiment":"neutral","sentiment_score":-0.10343152852728962,"num_words":40,"start":1409.23,"end":1438.4601},{"sentences":[{"text":"So you've tried both passwords.","start":1443.945,"end":1445.645,"sentiment":"neutral","sentiment_score":-0.136408631503582},{"text":"Do you have another router by any chance handy or second an old one or something like that?","start":1460.5499,"end":1465.0499,"sentiment":"neutral","sentiment_score":-0.11589188563326995},{"text":"Yeah.","start":1467.35,"end":1467.75,"sentiment":"neutral","sentiment_score":-0.2945805788040161},{"text":"It looks like this one's not gonna work.","start":1467.75,"end":1469.9299,"sentiment":"negative","sentiment_score":-0.526732973754406},{"text":"Unless we get proper username and password, which is supposed to be what's on that sticker.","start":1471.975,"end":1478.395,"sentiment":"neutral","sentiment_score":-0.26018148101866245}],"sentiment":"neutral","sentiment_score":-0.23832177425113818,"num_words":48,"start":1443.945,"end":1478.395},{"sentences":[{"text":"Sorry, mate.","start":1489.42,"end":1489.98,"sentiment":"neutral","sentiment_score":-0.21385039389133453},{"text":"It's must have a different firmware that's not on there.","start":1489.98,"end":1492.94,"sentiment":"neutral","sentiment_score":-0.21390009596943854},{"text":"I don't have to log in.","start":1492.94,"end":1494.0748,"sentiment":"neutral","sentiment_score":-0.1542197527984778},{"text":"Alright then.","start":1497.1948,"end":1497.8348,"sentiment":"positive","sentiment_score":0.3592398911714554},{"text":"Have a good one.","start":1497.8348,"end":1498.7349,"sentiment":"positive","sentiment_score":0.49988260865211487}],"sentiment":"neutral","sentiment_score":-0.032250418638189636,"num_words":24,"start":1489.42,"end":1498.7349}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Hey. I just got set up with you guys, and we already it's in in an apartment. There's already a modem here. And I'm just wondering like, we set up the account and everything. I was just wondering how do I get the Internet to start working. Cody, c o d I. Yeah. But there's already one here anyway. Yep. Yep. Well, no. We we don't have the other router. No. We don't. That's what I just said. Palm Beach. Yep. Yep. Yep. Yep. Yeah. Because we can't have no Wi Fi till Tuesday. Yep. Yep. I already have. Can you stop playing with that, please? Yeah. There's a a reset button. Is there an earring guide? Yep. Yep. Okay. Well, the lights are flickering. I hold up for thirty seconds. Are they supposed to go a different color or anything or just so? Yep. Yeah. I did hold it down for thirty seconds. I believe so. Yep. Got it. Mac. Yep. Yep. Yep. It's down had to download Chrome. It's almost done. Yeah. K. Okay. I'm in Google. So then I log in to the I gotta search up this router. Yeah. And then type in there the router log in. Yeah. I just like, I'll probably change it with the apartment's pretty new. I'm searching up the sysrouter.com, and it's saying that it can't be found. Yep. Yep. That's exactly what I'm doing. I'm connected to my hotspot. To this Wi Fi. K. K. Would it be the top password or the bottom password? I just got those for that password there. Hello? No worries. Possible with No. It's still saying wrong password. Yep. The TV link? I'm checking to it. No. The other the top sticker is the APC3. It's the same password, which is what connects us connected to us to the password anyway. It's the same thing. It just says that same password at the top. Yep. To what? Yep. So is is the what what is the the username? Is it admin or assist underscore d o? To the one I'm on the ASUS website. I'm I'm connected to a com7@do. That's the the the modem. There is no assist underscore d o. I'm connected to this modem. It's, yeah, it says SeriesOfNumbers. What is the username? You're trying to get me to log in to the asusrouter.com website. That's what you've asked me to log in to. You told me to connect it. I've connected to the freaking Wi Fi. I told you that. I told you now I'm on the website. What no. I've told you I connected to the Wi Fi. I'm at there. I'm trying to log in to the Asus router. Thank you. Still not working. Username incorrect invalid username or password? Yep. No. No. Where can I just the password? That's it. How long are you supposed to hold it for? Because I literally held it for over a minute. I've done it twice. Yep. Where's that Internet calling? Alright. Okay. So I'm on to send. I tried sending you with the Wi Fi. Yep. Pretty much. Correct. Correct. I have tried it, and I can try again. I've tried both passwords. I've tried the AssistDo as the login. That's why I was asking what the admin was because I was trying them all at the start. All good. It's not working. Alright. Thank you for your help. Yeah. All good. Thanks, mate. You too. 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Yes. Hey. I just got set up with you guys, and we already it's in in an apartment. There's already a modem here.\n\nAnd I'm just wondering like, we set up the account and everything. I was just wondering how do I get the Internet to start working. Cody, c o d I. Yeah. But there's already one here anyway.\n\nYep. Yep. Well, no. We we don't have the other router. No.\n\nWe don't. That's what I just said. Palm Beach. Yep. Yep.\n\nYep. Yep. Yeah. Because we can't have no Wi Fi till Tuesday. Yep.\n\nYep. I already have. Can you stop playing with that, please? Yeah. There's a a reset button.\n\nIs there an earring guide? Yep. Yep. Okay. Well, the lights are flickering.\n\nI hold up for thirty seconds. Are they supposed to go a different color or anything or just so? Yep. Yeah. I did hold it down for thirty seconds.\n\nI believe so. Yep. Got it. Mac. Yep.\n\nYep. Yep. It's down had to download Chrome. It's almost done. Yeah.\n\nK. Okay. I'm in Google. So then I log in to the I gotta search up this router. Yeah.\n\nAnd then type in there the router log in. Yeah. I just like, I'll probably change it with the apartment's pretty new. I'm searching up the sysrouter.com, and it's saying that it can't be found. Yep.\n\nYep. That's exactly what I'm doing. I'm connected to my hotspot. To this Wi Fi. K.\n\nK. Would it be the top password or the bottom password? I just got those for that password there. Hello? No worries.\n\nPossible with No. It's still saying wrong password. Yep. The TV link? I'm checking to it.\n\nNo. The other the top sticker is the APC3. It's the same password, which is what connects us connected to us to the password anyway. It's the same thing. It just says that same password at the top.\n\nYep. To what? Yep. So is is the what what is the the username? Is it admin or assist underscore d o?\n\nTo the one I'm on the ASUS website. I'm I'm connected to a com7@do. That's the the the modem. There is no assist underscore d o. I'm connected to this modem.\n\nIt's, yeah, it says SeriesOfNumbers. What is the username? You're trying to get me to log in to the asusrouter.com website. That's what you've asked me to log in to. You told me to connect it.\n\nI've connected to the freaking Wi Fi. I told you that. I told you now I'm on the website. What no. I've told you I connected to the Wi Fi.\n\nI'm at there. I'm trying to log in to the Asus router. Thank you. Still not working. Username incorrect invalid username or password?\n\nYep. No. No. Where can I just the password? That's it.\n\nHow long are you supposed to hold it for? Because I literally held it for over a minute. I've done it twice. Yep. Where's that Internet calling?\n\nAlright. Okay. So I'm on to send. I tried sending you with the Wi Fi. Yep.\n\nPretty much. Correct. Correct. I have tried it, and I can try again. I've tried both passwords.\n\nI've tried the AssistDo as the login. That's why I was asking what the admin was because I was trying them all at the start. All good. It's not working. Alright.\n\nThank you for your help. Yeah. All good. Thanks, mate. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.31955140829086304},{"text":"Yes.","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.20274850726127625},{"text":"Hey.","start":6.96,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.2133635580539703},{"text":"I just got set up with you guys, and we already it's in in an apartment.","start":7.3599997,"end":14.755,"sentiment":"neutral","sentiment_score":0.312393294647336},{"text":"There's already a modem here.","start":14.975,"end":16.755001,"sentiment":"neutral","sentiment_score":0.25939962863922117}],"sentiment":"neutral","sentiment_score":0.292956430464983,"num_words":24,"start":3.76,"end":16.755001},{"sentences":[{"text":"And I'm just wondering like, we set up the account and everything.","start":17.535,"end":20.654999,"sentiment":"neutral","sentiment_score":0.20236421811083952},{"text":"I was just wondering how do I get the Internet to start working.","start":20.654999,"end":24.435001,"sentiment":"neutral","sentiment_score":0.19117312935682443},{"text":"Cody, c o d I.","start":27.21,"end":29.07,"sentiment":"neutral","sentiment_score":0.021586763486266137},{"text":"Yeah.","start":33.69,"end":34.09,"sentiment":"neutral","sentiment_score":0.011334680020809174},{"text":"But there's already one here anyway.","start":34.09,"end":35.87,"sentiment":"neutral","sentiment_score":-0.06508020746211211}],"sentiment":"neutral","sentiment_score":0.1254705013958989,"num_words":37,"start":17.535,"end":35.87},{"sentences":[{"text":"Yep.","start":45.785,"end":45.945,"sentiment":"neutral","sentiment_score":0.04300566017627716},{"text":"Yep.","start":45.945,"end":46.445,"sentiment":"neutral","sentiment_score":0.046931348741054535},{"text":"Well, no.","start":50.16,"end":50.8,"sentiment":"neutral","sentiment_score":-0.165540412068367},{"text":"We we don't have the other router.","start":50.8,"end":52.579998,"sentiment":"neutral","sentiment_score":-0.22509815011705672},{"text":"No.","start":57.6,"end":57.839996,"sentiment":"negative","sentiment_score":-0.3767962455749512}],"sentiment":"neutral","sentiment_score":-0.18280225930114588,"num_words":12,"start":45.785,"end":57.839996},{"sentences":[{"text":"We don't.","start":57.839996,"end":58.479996,"sentiment":"negative","sentiment_score":-0.37822192907333374},{"text":"That's what I just said.","start":58.479996,"end":59.62,"sentiment":"neutral","sentiment_score":-0.27037044763565066},{"text":"Palm Beach.","start":104.725,"end":105.545,"sentiment":"neutral","sentiment_score":0.010602395981550217},{"text":"Yep.","start":108.485,"end":108.985,"sentiment":"neutral","sentiment_score":0.008204415440559387},{"text":"Yep.","start":133.035,"end":133.535,"sentiment":"neutral","sentiment_score":0.008486375212669373}],"sentiment":"neutral","sentiment_score":-0.18821822851896286,"num_words":11,"start":57.839996,"end":133.535},{"sentences":[{"text":"Yep.","start":140.34,"end":140.84,"sentiment":"neutral","sentiment_score":0.005678017623722553},{"text":"Yep.","start":144.5,"end":145.0,"sentiment":"neutral","sentiment_score":0.004124058876186609},{"text":"Yeah.","start":154.995,"end":155.315,"sentiment":"neutral","sentiment_score":-0.20835307240486145},{"text":"Because we can't have no Wi Fi till Tuesday.","start":155.315,"end":157.655,"sentiment":"negative","sentiment_score":-0.5009253389305539},{"text":"Yep.","start":172.54,"end":173.04,"sentiment":"neutral","sentiment_score":-0.07393381744623184}],"sentiment":"negative","sentiment_score":-0.3677548356712438,"num_words":13,"start":140.34,"end":173.04},{"sentences":[{"text":"Yep.","start":184.495,"end":184.89499,"sentiment":"neutral","sentiment_score":0.08723434060811996},{"text":"I already have.","start":184.89499,"end":185.795,"sentiment":"neutral","sentiment_score":0.07724184542894363},{"text":"Can you stop playing with that, please?","start":224.06999,"end":226.17,"sentiment":"neutral","sentiment_score":-0.08861013395445687},{"text":"Yeah.","start":231.83,"end":232.15,"sentiment":"neutral","sentiment_score":0.016072850674390793},{"text":"There's a a reset button.","start":232.15,"end":235.45,"sentiment":"neutral","sentiment_score":0.00217888168990612}],"sentiment":"neutral","sentiment_score":-0.016137870686019167,"num_words":17,"start":184.495,"end":235.45},{"sentences":[{"text":"Is there an earring guide?","start":235.91,"end":237.20999,"sentiment":"neutral","sentiment_score":0.012722783163189888},{"text":"Yep.","start":246.60501,"end":247.10501,"sentiment":"neutral","sentiment_score":0.07820969820022583},{"text":"Yep.","start":259.12,"end":259.62,"sentiment":"neutral","sentiment_score":0.07006709277629852},{"text":"Okay.","start":301.76498,"end":302.26498,"sentiment":"neutral","sentiment_score":0.2252236008644104},{"text":"Well, the lights are flickering.","start":310.80002,"end":312.82,"sentiment":"neutral","sentiment_score":-0.05674537494778633}],"sentiment":"neutral","sentiment_score":0.011799033301380964,"num_words":13,"start":235.91,"end":312.82},{"sentences":[{"text":"I hold up for thirty seconds.","start":312.88,"end":314.32,"sentiment":"neutral","sentiment_score":-0.0947439471880595},{"text":"Are they supposed to go a different color or anything or just so?","start":314.32,"end":318.1,"sentiment":"neutral","sentiment_score":-0.0598777079811463},{"text":"Yep.","start":323.08502,"end":323.58502,"sentiment":"neutral","sentiment_score":0.022839082404971123},{"text":"Yeah.","start":327.965,"end":328.285,"sentiment":"neutral","sentiment_score":0.006119616329669952},{"text":"I did hold it down for thirty seconds.","start":328.285,"end":330.14502,"sentiment":"neutral","sentiment_score":0.014007264748215675}],"sentiment":"neutral","sentiment_score":-0.04158127828147905,"num_words":29,"start":312.88,"end":330.14502},{"sentences":[{"text":"I believe so.","start":335.17,"end":336.13,"sentiment":"neutral","sentiment_score":0.051725223660469055},{"text":"Yep.","start":336.13,"end":336.63,"sentiment":"neutral","sentiment_score":0.09498386085033415},{"text":"Got it.","start":342.53,"end":343.35,"sentiment":"neutral","sentiment_score":0.018914830405265093},{"text":"Mac.","start":348.855,"end":349.355,"sentiment":"neutral","sentiment_score":0.005547483917325735},{"text":"Yep.","start":368.75998,"end":369.25998,"sentiment":"neutral","sentiment_score":0.1573423147201538}],"sentiment":"neutral","sentiment_score":0.05635987390996888,"num_words":8,"start":335.17,"end":369.25998},{"sentences":[{"text":"Yep.","start":457.03,"end":457.53,"sentiment":"neutral","sentiment_score":0.07797104120254517},{"text":"Yep.","start":460.07,"end":460.57,"sentiment":"neutral","sentiment_score":0.11174400895833968},{"text":"It's down had to download Chrome.","start":462.285,"end":464.705,"sentiment":"neutral","sentiment_score":-0.05613879735271136},{"text":"It's almost done.","start":465.165,"end":466.145,"sentiment":"neutral","sentiment_score":-0.021305914968252182},{"text":"Yeah.","start":468.605,"end":469.105,"sentiment":"neutral","sentiment_score":-0.04932551831007004}],"sentiment":"neutral","sentiment_score":-0.021696749764184158,"num_words":12,"start":457.03,"end":469.105},{"sentences":[{"text":"K.","start":504.91998,"end":505.41998,"sentiment":"neutral","sentiment_score":-0.016549019142985344},{"text":"Okay.","start":538.8,"end":538.87994,"sentiment":"neutral","sentiment_score":-0.004293467849493027},{"text":"I'm in Google.","start":538.87994,"end":539.77997,"sentiment":"neutral","sentiment_score":0.008292215565840403},{"text":"So then I log in to the I gotta search up this router.","start":540.12,"end":544.965,"sentiment":"neutral","sentiment_score":0.006971035869075702},{"text":"Yeah.","start":549.185,"end":549.685,"sentiment":"neutral","sentiment_score":0.03317035734653473}],"sentiment":"neutral","sentiment_score":0.006727788597345352,"num_words":19,"start":504.91998,"end":549.685},{"sentences":[{"text":"And then type in there the router log in.","start":556.225,"end":559.24,"sentiment":"neutral","sentiment_score":0.00972352135512564},{"text":"Yeah.","start":602.465,"end":602.965,"sentiment":"neutral","sentiment_score":-0.039604924619197845},{"text":"I just like, I'll probably change it with the apartment's pretty new.","start":607.025,"end":611.445,"sentiment":"neutral","sentiment_score":-0.04919045759985844},{"text":"I'm searching up the sysrouter.com, and it's saying that it can't be found.","start":626.38495,"end":631.845,"sentiment":"neutral","sentiment_score":-0.18474866908330184},{"text":"Yep.","start":637.985,"end":638.485,"sentiment":"neutral","sentiment_score":0.005124421324580908}],"sentiment":"neutral","sentiment_score":-0.08163852778832531,"num_words":36,"start":556.225,"end":638.485},{"sentences":[{"text":"Yep.","start":642.47003,"end":642.97003,"sentiment":"neutral","sentiment_score":0.117717906832695},{"text":"That's exactly what I'm doing.","start":643.11005,"end":644.49,"sentiment":"neutral","sentiment_score":0.14994093775749207},{"text":"I'm connected to my hotspot.","start":650.31,"end":651.85004,"sentiment":"neutral","sentiment_score":-0.003078440995886922},{"text":"To this Wi Fi.","start":657.555,"end":659.015,"sentiment":"neutral","sentiment_score":0.03188849939033389},{"text":"K.","start":694.41,"end":694.91,"sentiment":"neutral","sentiment_score":0.0318797342479229}],"sentiment":"neutral","sentiment_score":0.0632165076531237,"num_words":16,"start":642.47003,"end":694.91},{"sentences":[{"text":"K.","start":706.40497,"end":706.90497,"sentiment":"neutral","sentiment_score":0.032065436244010925},{"text":"Would it be the top password or the bottom password?","start":779.03,"end":781.61005,"sentiment":"neutral","sentiment_score":0.024193230830132962},{"text":"I just got those for that password there.","start":790.88495,"end":793.225,"sentiment":"neutral","sentiment_score":0.03223489783704281},{"text":"Hello?","start":817.42,"end":817.92,"sentiment":"neutral","sentiment_score":0.016895659267902374},{"text":"No worries.","start":820.7,"end":821.44,"sentiment":"neutral","sentiment_score":0.09154324606060982}],"sentiment":"neutral","sentiment_score":0.03326632175594568,"num_words":22,"start":706.40497,"end":821.44},{"sentences":[{"text":"Possible with No.","start":823.15497,"end":861.965,"sentiment":"neutral","sentiment_score":0.0007487460970878601},{"text":"It's still saying wrong password.","start":861.965,"end":864.065,"sentiment":"neutral","sentiment_score":-0.2860350161790848},{"text":"Yep.","start":867.405,"end":867.905,"sentiment":"neutral","sentiment_score":0.02910793386399746},{"text":"The TV link?","start":870.07,"end":871.13,"sentiment":"neutral","sentiment_score":-0.0022893929854035378},{"text":"I'm checking to it.","start":872.38995,"end":873.69,"sentiment":"neutral","sentiment_score":0.015889822971075773}],"sentiment":"neutral","sentiment_score":-0.0838831122382544,"num_words":16,"start":823.15497,"end":873.69},{"sentences":[{"text":"No.","start":902.20996,"end":902.70996,"sentiment":"neutral","sentiment_score":-0.04650886356830597},{"text":"The other the top sticker is the APC3.","start":903.00995,"end":906.47,"sentiment":"neutral","sentiment_score":0.017362467478960752},{"text":"It's the same password, which is what connects us connected to us to the password anyway.","start":906.68994,"end":914.845,"sentiment":"neutral","sentiment_score":0.042968386551365256},{"text":"It's the same thing.","start":920.425,"end":921.225,"sentiment":"neutral","sentiment_score":-0.0004258417757228017},{"text":"It just says that same password at the top.","start":921.225,"end":923.725,"sentiment":"neutral","sentiment_score":-0.026319552833835285}],"sentiment":"neutral","sentiment_score":0.014244887328363563,"num_words":38,"start":902.20996,"end":923.725},{"sentences":[{"text":"Yep.","start":926.93,"end":927.43,"sentiment":"neutral","sentiment_score":0.013590600341558456},{"text":"To what?","start":933.25,"end":933.99,"sentiment":"neutral","sentiment_score":-0.004325276706367731},{"text":"Yep.","start":935.64996,"end":936.14996,"sentiment":"neutral","sentiment_score":0.01902909390628338},{"text":"So is is the what what is the the username?","start":943.10504,"end":948.16504,"sentiment":"neutral","sentiment_score":-0.05375268533825874},{"text":"Is it admin or assist underscore d o?","start":948.78503,"end":961.9,"sentiment":"neutral","sentiment_score":-0.040313320234417915}],"sentiment":"neutral","sentiment_score":-0.03800292156467384,"num_words":22,"start":926.93,"end":961.9},{"sentences":[{"text":"To the one I'm on the ASUS website.","start":967.96497,"end":978.16003,"sentiment":"neutral","sentiment_score":-0.011964488425292075},{"text":"I'm I'm connected to a com7@do.","start":984.14,"end":987.42004,"sentiment":"neutral","sentiment_score":-0.022979729808866978},{"text":"That's the the the modem.","start":987.42004,"end":988.96,"sentiment":"neutral","sentiment_score":-0.02917732559144497},{"text":"There is no assist underscore d o.","start":994.035,"end":996.45496,"sentiment":"neutral","sentiment_score":-0.1586604586669377},{"text":"I'm connected to this modem.","start":999.875,"end":1001.495,"sentiment":"neutral","sentiment_score":-0.055267397314310074}],"sentiment":"neutral","sentiment_score":-0.056981971337189595,"num_words":31,"start":967.96497,"end":1001.495},{"sentences":[{"text":"It's, yeah, it says SeriesOfNumbers.","start":1005.95496,"end":1008.01,"sentiment":"neutral","sentiment_score":0.014795178547501564},{"text":"What is the username?","start":1016.47,"end":1017.69,"sentiment":"neutral","sentiment_score":-0.008315379498526454},{"text":"You're trying to get me to log in to the asusrouter.com website.","start":1024.125,"end":1028.2849,"sentiment":"neutral","sentiment_score":-0.02346948510967195},{"text":"That's what you've asked me to log in to.","start":1028.2849,"end":1029.965,"sentiment":"neutral","sentiment_score":-0.026040303624338575},{"text":"You told me to connect it.","start":1029.965,"end":1032.2001,"sentiment":"neutral","sentiment_score":-0.02077551217128833}],"sentiment":"neutral","sentiment_score":-0.016664868117206626,"num_words":36,"start":1005.95496,"end":1032.2001},{"sentences":[{"text":"I've connected to the freaking Wi Fi.","start":1032.2001,"end":1033.9601,"sentiment":"neutral","sentiment_score":-0.05736779421567917},{"text":"I told you that.","start":1033.9601,"end":1034.76,"sentiment":"neutral","sentiment_score":-0.040102033875882626},{"text":"I told you now I'm on the website.","start":1034.76,"end":1036.4601,"sentiment":"neutral","sentiment_score":-0.018597872112877667},{"text":"What no.","start":1036.6,"end":1039.16,"sentiment":"neutral","sentiment_score":-0.0530035151168704},{"text":"I've told you I connected to the Wi Fi.","start":1039.16,"end":1041.66,"sentiment":"neutral","sentiment_score":-0.06949310418632296}],"sentiment":"neutral","sentiment_score":-0.04807368799423178,"num_words":30,"start":1032.2001,"end":1041.66},{"sentences":[{"text":"I'm at there.","start":1049.575,"end":1050.635,"sentiment":"neutral","sentiment_score":-0.0155744602282842},{"text":"I'm trying to log in to the Asus router.","start":1050.695,"end":1053.195,"sentiment":"neutral","sentiment_score":-0.014531918697886996},{"text":"Thank you.","start":1057.335,"end":1058.1549,"sentiment":"neutral","sentiment_score":0.07382290065288544},{"text":"Still not working.","start":1077.415,"end":1078.395,"sentiment":"neutral","sentiment_score":-0.32994452118873596},{"text":"Username incorrect invalid username or password?","start":1082.135,"end":1084.955,"sentiment":"neutral","sentiment_score":-0.2618390967448552}],"sentiment":"neutral","sentiment_score":-0.11264056485632191,"num_words":23,"start":1049.575,"end":1084.955},{"sentences":[{"text":"Yep.","start":1103.305,"end":1103.805,"sentiment":"neutral","sentiment_score":-0.03495422378182411},{"text":"No.","start":1121.9,"end":1122.4,"sentiment":"neutral","sentiment_score":-0.2550942599773407},{"text":"No.","start":1123.58,"end":1123.74,"sentiment":"neutral","sentiment_score":-0.16913311183452606},{"text":"Where can I just the password?","start":1123.74,"end":1131.04,"sentiment":"neutral","sentiment_score":-0.013742237041393915},{"text":"That's it.","start":1135.645,"end":1136.465,"sentiment":"neutral","sentiment_score":-0.0673469640314579}],"sentiment":"neutral","sentiment_score":-0.06148444962772456,"num_words":11,"start":1103.305,"end":1136.465},{"sentences":[{"text":"How long are you supposed to hold it for?","start":1148.07,"end":1150.07,"sentiment":"neutral","sentiment_score":-0.07704389012522167},{"text":"Because I literally held it for over a minute.","start":1150.07,"end":1152.23,"sentiment":"neutral","sentiment_score":-0.2106463693910175},{"text":"I've done it twice.","start":1152.23,"end":1153.29,"sentiment":"neutral","sentiment_score":-0.14191365987062454},{"text":"Yep.","start":1201.6,"end":1202.1,"sentiment":"neutral","sentiment_score":0.036845576018095016},{"text":"Where's that Internet calling?","start":1206.24,"end":1207.62,"sentiment":"neutral","sentiment_score":0.01079554227180779}],"sentiment":"neutral","sentiment_score":-0.11395700851938238,"num_words":27,"start":1148.07,"end":1207.62},{"sentences":[{"text":"Alright.","start":1209.6,"end":1209.9199,"sentiment":"neutral","sentiment_score":0.04868108779191971},{"text":"Okay.","start":1314.0299,"end":1314.51,"sentiment":"neutral","sentiment_score":0.04014484584331513},{"text":"So I'm on to send.","start":1314.51,"end":1315.73,"sentiment":"neutral","sentiment_score":0.029481580853462218},{"text":"I tried sending you with the Wi Fi.","start":1340.9401,"end":1344.4,"sentiment":"neutral","sentiment_score":0.014499940909445286},{"text":"Yep.","start":1371.86,"end":1372.36,"sentiment":"neutral","sentiment_score":-0.014990558847784996}],"sentiment":"neutral","sentiment_score":0.0210776753956452,"num_words":16,"start":1209.6,"end":1372.36},{"sentences":[{"text":"Pretty much.","start":1378.155,"end":1378.975,"sentiment":"neutral","sentiment_score":-0.07198504358530045},{"text":"Correct.","start":1389.435,"end":1389.935,"sentiment":"neutral","sentiment_score":0.014973163604736328},{"text":"Correct.","start":1407.725,"end":1408.225,"sentiment":"neutral","sentiment_score":0.05074780434370041},{"text":"I have tried it, and I can try again.","start":1440.125,"end":1442.305,"sentiment":"neutral","sentiment_score":-0.09368032382594214},{"text":"I've tried both passwords.","start":1447.18,"end":1448.56,"sentiment":"neutral","sentiment_score":-0.13045033439993858}],"sentiment":"neutral","sentiment_score":-0.08489255125031751,"num_words":17,"start":1378.155,"end":1448.56},{"sentences":[{"text":"I've tried the AssistDo as the login.","start":1448.62,"end":1450.62,"sentiment":"neutral","sentiment_score":-0.13873820964779174},{"text":"That's why I was asking what the admin was because I was trying them all at the start.","start":1450.62,"end":1455.12,"sentiment":"neutral","sentiment_score":-0.20794754227002463},{"text":"All good.","start":1482.52,"end":1483.24,"sentiment":"neutral","sentiment_score":-0.027498066425323486},{"text":"It's not working.","start":1483.24,"end":1484.2201,"sentiment":"negative","sentiment_score":-0.49863697091738385},{"text":"Alright.","start":1487.055,"end":1487.295,"sentiment":"neutral","sentiment_score":0.09666966646909714}],"sentiment":"neutral","sentiment_score":-0.19898260024286085,"num_words":31,"start":1448.62,"end":1487.295},{"sentences":[{"text":"Thank you for your help.","start":1487.295,"end":1488.515,"sentiment":"positive","sentiment_score":0.45271005034446715},{"text":"Yeah.","start":1495.295,"end":1495.6951,"sentiment":"neutral","sentiment_score":0.10045545548200609},{"text":"All good.","start":1495.6951,"end":1496.175,"sentiment":"neutral","sentiment_score":0.2565300464630127},{"text":"Thanks, mate.","start":1496.175,"end":1496.995,"sentiment":"positive","sentiment_score":0.584953099489212},{"text":"You too.","start":1498.8049,"end":1499.625,"sentiment":"neutral","sentiment_score":0.29427051544189453}],"sentiment":"positive","sentiment_score":0.3862927524993817,"num_words":12,"start":1487.295,"end":1499.625},{"sentences":[{"text":"Bye.","start":1502.885,"end":1502.9999,"sentiment":"neutral","sentiment_score":-0.10693075507879256}],"sentiment":"neutral","sentiment_score":-0.10693075507879256,"num_words":1,"start":1502.885,"end":1502.9999}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Airtel.\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello?\n\nChannel 1: Yes. Hey. I just got set up with you guys, and\n\nChannel 0: Yep.\n\nChannel 1: we already it's in in an apartment. There's already a modem here. And I'm just wondering like, we set up the account and everything. I was just wondering how do I get the Internet to start working.\n\nChannel 0: Can I have your name, please?\n\nChannel 1: Cody, c o d I.\n\nChannel 0: Yep. We sent you out a router. Is that right?\n\nChannel 1: Yeah. But there's already one here anyway.\n\nChannel 0: Yeah. Just replace it with the one we sent. That one there, it's probably an old used one. It's probably a PP Link one or something like that.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah. Just take that out and put the other one in. That's it.\n\nChannel 1: Well, no. We we don't have the other router.\n\nChannel 0: What's I'm saying? We sent you out a router. Have you received it yet?\n\nChannel 1: No. We don't. That's what I just said.\n\nChannel 0: Uh-uh. So you said you have it. Okay. Let me just check something here on a sec. Where are we?\n\nOkay. So are you where are you located at your\n\nChannel 1: Palm Beach.\n\nChannel 0: let's see. Queensland, is it?\n\nChannel 1: Yep.\n\nChannel 0: 30 K. Alright. The router is already you probably would have reset the tracking number, but I'm not sure if it's gonna it won't get there for probably Tuesday next week. The router that you have there now, I'm not too sure what router it is. If I give you a mobile number, can you send a photo of it to that number?\n\nChannel 1: Yep.\n\nChannel 0: Okay. The mobile number is 0403\n\nChannel 1: Yep.\n\nChannel 0: 763\n\nChannel 1: Yep.\n\nChannel 0: 744. So it's probably connected properly, but it it'll probably need to be reprovisioned.\n\nChannel 1: Yeah. Because we can't have no Wi Fi till Tuesday.\n\nChannel 0: Yeah. Well yeah. Anyway, the Wi Fi twenty twelve, when you get the new Wi Fi, please replace it because we don't we don't guarantee on these Wi Fi because we don't know how long they've been there for, the one that's already\n\nChannel 1: Yep.\n\nChannel 0: in there. Alright. So what I need you to do is send a photo of that Wi Fi. Turn it upside down. There's a sticker on it.\n\nIf you could send a photo of that sticker to that number.\n\nChannel 1: Yep. I already have.\n\nChannel 0: Okay. I haven't got it yet. So 040376375, it comes. Alright. Alright.\n\nOkay. This is an Asus one. That's the okay. So it's a Wi Fi six. That's the factory default settings.\n\nWell, on the back of the router where the power supply is, is there is there a, like, a reset button there anywhere?\n\nChannel 1: Can you stop playing with that, please?\n\nChannel 0: Where the power supply is plugged in.\n\nChannel 1: Yeah. There's a a reset button. Is there\n\nChannel 0: Yeah.\n\nChannel 1: an\n\nChannel 0: You'll\n\nChannel 1: earring\n\nChannel 0: need\n\nChannel 1: guide?\n\nChannel 0: to you'll need to press that reset button in and hold it down for thirty seconds, then you'll see all the lights flash on and off.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Just let me know when that's done, please. Do you have a laptop with you?\n\nChannel 1: Yep.\n\nChannel 0: I see. Alright. So once all that's done, you'll see on that sticker that you sent in in the Wi Fi name. Where are we? So we got the c.\n\nIt'll be Asus underscore d o. The password is there at AtP3CI924TX. So that'll be your password to log in to the Wi Fi. And then we need to open up your Chrome and connect to that Wi Fi with your laptop. Once you've done that, then we'll provision the router, and it should\n\nChannel 1: Okay.\n\nChannel 0: work. We should have no problems.\n\nChannel 1: Well, the lights are flickering. I hold up for thirty seconds. Are they supposed to go a different color or anything or just so?\n\nChannel 0: The lights should flash all off and then start to come back on again.\n\nChannel 1: Yep.\n\nChannel 0: But still gotta you still gotta hold it down for thirty seconds.\n\nChannel 1: Yeah. I did hold it down for thirty seconds.\n\nChannel 0: Okay. All the lights flash on and off off and on?\n\nChannel 1: I believe so. Yep.\n\nChannel 0: Okay. So you wanna just grab your laptop, please?\n\nChannel 1: Got it.\n\nChannel 0: It needs to be Chrome. You have Windows\n\nChannel 1: Mac.\n\nChannel 0: or Mac? Yeah. Okay. Well, it needs to be Chrome. So if you open up your Google Chrome and search for the Wi Fi, log in to the Wi Fi.\n\nLet me know when you've done that.\n\nChannel 1: Yep.\n\nChannel 0: I've just texted you the triple p settings that we\n\nChannel 1: Yep.\n\nChannel 0: need to get to when we log in to the router.\n\nChannel 1: Yep. It's down had to download Chrome. It's almost done.\n\nChannel 0: Yeah. Because Safari doesn't support this, unfortunately.\n\nChannel 1: Yeah. K. Okay. I'm\n\nChannel 0: Where\n\nChannel 1: in Google.\n\nChannel 0: are we at now?\n\nChannel 1: So then I log in to the I gotta search up this router.\n\nChannel 0: Yeah. You gotta log in to the router interface.\n\nChannel 1: Yeah.\n\nChannel 0: So it'll be if you open up your Chrome in the URL,\n\nChannel 1: And\n\nChannel 0: you\n\nChannel 1: then\n\nChannel 0: type\n\nChannel 1: type\n\nChannel 0: in\n\nChannel 1: in there the router\n\nChannel 0: a source\n\nChannel 1: log in.\n\nChannel 0: yeah. It's got Admin and then there's a password underneath that to log in to the router. The reason why I also say to change the router when you get the other one is that I don't know how long this router's been in that building. And two months ago, I think, like, two, three months ago, there's been a boost upgrade with Super Networks. So I'm not sure how it's gonna go with these routers.\n\nChannel 1: Yeah.\n\nChannel 0: I mean, they're supposed to be pretty good routers anyway. So\n\nChannel 1: I just like, I'll probably change it with the apartment's pretty new.\n\nChannel 0: yeah.\n\nChannel 1: I'm searching up the sysrouter.com, and it's saying that it can't be found.\n\nChannel 0: Well, you need to open up your Chrome,\n\nChannel 1: Yep.\n\nChannel 0: in the URL, you need to write down asusrouter.com.\n\nChannel 1: Yep. That's exactly what I'm doing.\n\nChannel 0: Okay. And are you connected to the Wi Fi?\n\nChannel 1: I'm connected to my hotspot.\n\nChannel 0: No. No. You need to connect to the Wi Fi from your computer.\n\nChannel 1: To this Wi Fi.\n\nChannel 0: Yes. So the Wi Fi name is SusUnderscoreD0. That's an on the sticker. And just underneath that, you'll see the password. This will allow us to communicate with the the router, manipulate it, and and set it up.\n\nChannel 1: K. K. Would it be the top password or the bottom password?\n\nChannel 0: If you have a look on the sticker, you'll see the Wi Fi name. It's just underneath it.\n\nChannel 1: I just got those for that password there.\n\nChannel 0: Yeah. It's got the AtSignP3. Just gonna put you on hold for a second. Hello? Hello?\n\nChannel 1: Hello?\n\nChannel 0: Just gonna put you on hold for a second.\n\nChannel 1: No worries. Possible with\n\nChannel 0: Okay. I'm back. Have you got it connected to the\n\nChannel 1: No. It's still\n\nChannel 0: Wi\n\nChannel 1: saying wrong password.\n\nChannel 0: Fi? Same wrong password.\n\nChannel 1: Yep. The TV link? I'm checking to it.\n\nChannel 0: Is there anything else near where that router was where you found that router? Is there any other stickers outside anywhere around there? Any other form of password? That's maybe being reset to a different password. But if we press the reset button for thirty seconds, it should be that password.\n\nChannel 1: No. The other the top sticker is the APC3. It's the same password, which is what connects us connected to us to the password anyway.\n\nChannel 0: Can I have a photo of that, please?\n\nChannel 1: It's the same thing. It just says that same password at the top.\n\nChannel 0: Oh, the same password that's\n\nChannel 1: Yep.\n\nChannel 0: already on the phone. Alright. So but what do you see the Wi Fi name, still,\n\nChannel 1: To\n\nChannel 0: underscore\n\nChannel 1: what?\n\nChannel 0: D0?\n\nChannel 1: Yep.\n\nChannel 0: And then you put in that password at P3CI924TX, and\n\nChannel 1: So\n\nChannel 0: nothing happened.\n\nChannel 1: is is the what what is the the username? Is it admin or assist underscore\n\nChannel 0: No. No. No. No. No.\n\nNo. No. No. When you look for the Wi Fi name, do you see Asus underscore b o?\n\nChannel 1: d o?\n\nChannel 0: So what what what Wi Fi name are you connecting to?\n\nChannel 1: To the one I'm on the ASUS website.\n\nChannel 0: No. No. Forget about the website. When you look for your Wi Fi, do you see the Asus\n\nChannel 1: I'm\n\nChannel 0: underscore?\n\nChannel 1: I'm connected to a com7@do. That's the the the modem.\n\nChannel 0: You don't see Asus under underscore d o?\n\nChannel 1: There is no assist underscore d o. I'm connected to this modem.\n\nChannel 0: Icom underscore d o, is it?\n\nChannel 1: It's,\n\nChannel 0: It's okay.\n\nChannel 1: yeah, it says SeriesOfNumbers.\n\nChannel 0: DO. Well, the password should be the AtSymbolP3C, the one that you see on the other\n\nChannel 1: What\n\nChannel 0: sticker.\n\nChannel 1: is the username?\n\nChannel 0: Now the the username should be the name of the there's no username. It just you select\n\nChannel 1: You're\n\nChannel 0: the\n\nChannel 1: trying\n\nChannel 0: Wi\n\nChannel 1: to get\n\nChannel 0: Fi.\n\nChannel 1: me to log in to the asusrouter.com website. That's what you've asked me to log in to. You told me\n\nChannel 0: Now\n\nChannel 1: to\n\nChannel 0: I've\n\nChannel 1: connect\n\nChannel 0: asked you to connect to the\n\nChannel 1: it.\n\nChannel 0: Wi\n\nChannel 1: I've\n\nChannel 0: Fi.\n\nChannel 1: connected to the freaking Wi Fi. I told you that. I told you now I'm on\n\nChannel 0: You\n\nChannel 1: the website.\n\nChannel 0: said you were connected\n\nChannel 1: What\n\nChannel 0: to the hotspot?\n\nChannel 1: no. I've told you I connected to the Wi Fi.\n\nChannel 0: Okay. So if you're connected to the Wi Fi, then you need to go to the URL and type in asusrouter.com.\n\nChannel 1: I'm at there. I'm trying to log in to the Asus\n\nChannel 0: Then\n\nChannel 1: router.\n\nChannel 0: the username is admin and the password underneath that.\n\nChannel 1: Thank you. Still not working.\n\nChannel 0: And what's it saying?\n\nChannel 1: Username incorrect invalid username or password?\n\nChannel 0: Well, I don't know what else is there because that's what's on the sticker. It's got the Admin, small letters, and then the password T9CIDoSee. And QXFW94.\n\nChannel 1: Yep.\n\nChannel 0: So I'm not sure if this router is still working or if it's blocked or locked. I don't know. It's not our router, so I can't give you any I can't give you the information that's on that sticker.\n\nChannel 1: No. No. Where can\n\nChannel 0: Where you got the icon, whatever it is,\n\nChannel 1: I\n\nChannel 0: what else is there?\n\nChannel 1: just the password?\n\nChannel 0: The Wi Fi name and the password. Right?\n\nChannel 1: That's it.\n\nChannel 0: So in that case, we need to we probably need to do the reset button again.\n\nChannel 1: How long are you supposed to hold it for? Because I literally held it for over a minute. I've done it twice.\n\nChannel 0: If you have a lot for over a minute within yeah. It looks like this might have a different firmware, and it's not allowing you to use it. So it might have been locked into whatever whoever was there before, whoever was using it before. I don't know why they do that. Doesn't make sense, but it just sounds like it's locked locked.\n\nIt's if it's not allowing you to log in, Yeah. Can you just send me a photo of what you see on your screen on your computer screen?\n\nChannel 1: Yep. Where's that Internet calling? Alright. Okay. So I'm on to send.\n\nI tried sending you with the Wi Fi.\n\nChannel 0: Okay. Got it. So the username is admin. Did you put in the captcha\n\nChannel 1: Yep.\n\nChannel 0: stuff? And it just said no.\n\nChannel 1: Pretty much.\n\nChannel 0: Okay. When you open up your Wi Fi search, you don't see us or you see only.\n\nChannel 1: Correct.\n\nChannel 0: But when you put in the Wi Fi oh, no. Okay. That's alright. Because you put in the Wi Fi name and password, it allows you to connect to the Wi Fi. Right?\n\nChannel 1: Correct.\n\nChannel 0: So the issue we're having now is connecting into the actual router itself. We've only got the admin. So local login is just admin and 19C. Can you try the admin and the Wi Fi password? See if that works.\n\nChannel 1: I have tried it, and I can try again.\n\nChannel 0: So you've tried both passwords.\n\nChannel 1: I've tried both passwords. I've tried the AssistDo as the login. That's why I was asking what the admin was because I was trying them all at the start.\n\nChannel 0: Do you have another router by any chance handy or second an old one or something like that? Yeah. It looks like this one's not gonna work. Unless we get proper username and password, which is supposed to be what's on that sticker.\n\nChannel 1: All good. It's not working. Alright. Thank you for your help.\n\nChannel 0: Sorry, mate. It's must have a different firmware that's not on there. I don't have to log in.\n\nChannel 1: Yeah. All good. Thanks, mate.\n\nChannel 0: Alright then. Have a good one.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Airtel.","start":1.1999999,"end":2.34,"sentiment":"positive","sentiment_score":0.6258888443311056}],"sentiment":"positive","sentiment_score":0.6258888443311056,"channel":0,"num_words":3,"start":1.1999999,"end":2.34},{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.31955140829086304}],"sentiment":"neutral","sentiment_score":0.31955140829086304,"channel":1,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"Yes.","start":4.64,"end":4.96,"sentiment":"neutral","sentiment_score":0.2395937591791153},{"text":"Hello?","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.1278463900089264}],"sentiment":"neutral","sentiment_score":0.18372007459402084,"channel":0,"num_words":2,"start":4.64,"end":5.46},{"sentences":[{"text":"Yes.","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.20274850726127625},{"text":"Hey.","start":6.96,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.2133635580539703},{"text":"I just got set up with you guys, and","start":7.3599997,"end":11.3,"sentiment":"positive","sentiment_score":0.3492751866579056}],"sentiment":"neutral","sentiment_score":0.3235989768396724,"channel":1,"num_words":11,"start":5.3599997,"end":11.3},{"sentences":[{"text":"Yep.","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.32080361247062683}],"sentiment":"neutral","sentiment_score":0.32080361247062683,"channel":0,"num_words":1,"start":10.8,"end":11.3},{"sentences":[{"text":"we already it's in in an apartment.","start":12.575001,"end":14.755,"sentiment":"neutral","sentiment_score":0.26497371920517515},{"text":"There's already a modem here.","start":14.975,"end":16.755001,"sentiment":"neutral","sentiment_score":0.25939962863922117},{"text":"And I'm just wondering like, we set up the account and everything.","start":17.535,"end":20.654999,"sentiment":"neutral","sentiment_score":0.20236421811083952},{"text":"I was just wondering how do I get the Internet to start working.","start":20.654999,"end":24.435001,"sentiment":"neutral","sentiment_score":0.19117312935682443}],"sentiment":"neutral","sentiment_score":0.2179847426108412,"channel":1,"num_words":37,"start":12.575001,"end":24.435001},{"sentences":[{"text":"Can I have your name, please?","start":25.355,"end":26.815,"sentiment":"neutral","sentiment_score":0.07601777215798695}],"sentiment":"neutral","sentiment_score":0.07601777215798695,"channel":0,"num_words":6,"start":25.355,"end":26.815},{"sentences":[{"text":"Cody, c o d I.","start":27.21,"end":29.07,"sentiment":"neutral","sentiment_score":0.021586763486266137}],"sentiment":"neutral","sentiment_score":0.021586763486266137,"channel":1,"num_words":5,"start":27.21,"end":29.07},{"sentences":[{"text":"Yep.","start":30.279999,"end":30.76,"sentiment":"neutral","sentiment_score":0.09965316951274872},{"text":"We sent you out a router.","start":30.76,"end":31.96,"sentiment":"neutral","sentiment_score":0.11382800961534183},{"text":"Is that right?","start":31.96,"end":32.78,"sentiment":"neutral","sentiment_score":0.06829161817828815}],"sentiment":"neutral","sentiment_score":0.09874960817396641,"channel":0,"num_words":10,"start":30.279999,"end":32.78},{"sentences":[{"text":"Yeah.","start":33.69,"end":34.09,"sentiment":"neutral","sentiment_score":0.011334680020809174},{"text":"But there's already one here anyway.","start":34.09,"end":35.87,"sentiment":"neutral","sentiment_score":-0.06508020746211211}],"sentiment":"neutral","sentiment_score":-0.054163794964551926,"channel":1,"num_words":7,"start":33.69,"end":35.87},{"sentences":[{"text":"Yeah.","start":35.879997,"end":36.2,"sentiment":"neutral","sentiment_score":0.021313536912202835},{"text":"Just replace it with the one we sent.","start":36.2,"end":38.14,"sentiment":"neutral","sentiment_score":-0.01215335400775075},{"text":"That one there, it's probably an old used one.","start":39.079998,"end":41.66,"sentiment":"neutral","sentiment_score":-0.0498898575703303},{"text":"It's probably a PP Link one or something like that.","start":42.855,"end":45.275,"sentiment":"neutral","sentiment_score":0.002950643684016541}],"sentiment":"neutral","sentiment_score":-0.017693413444378945,"channel":0,"num_words":28,"start":35.879997,"end":45.275},{"sentences":[{"text":"Yep.","start":45.785,"end":45.945,"sentiment":"neutral","sentiment_score":0.04300566017627716},{"text":"Yep.","start":45.945,"end":46.445,"sentiment":"neutral","sentiment_score":0.046931348741054535}],"sentiment":"neutral","sentiment_score":0.04496850445866585,"channel":1,"num_words":2,"start":45.785,"end":46.445},{"sentences":[{"text":"Yeah.","start":46.695,"end":47.015,"sentiment":"neutral","sentiment_score":0.058321189135313034},{"text":"Just take that out and put the other one in.","start":47.015,"end":48.535,"sentiment":"neutral","sentiment_score":0.026219692453742026},{"text":"That's it.","start":48.535,"end":49.355,"sentiment":"neutral","sentiment_score":0.02997519914060831}],"sentiment":"neutral","sentiment_score":0.0292668086118423,"channel":0,"num_words":13,"start":46.695,"end":49.355},{"sentences":[{"text":"Well, no.","start":50.16,"end":50.8,"sentiment":"neutral","sentiment_score":-0.165540412068367},{"text":"We we don't have the other router.","start":50.8,"end":52.579998,"sentiment":"neutral","sentiment_score":-0.22509815011705672}],"sentiment":"neutral","sentiment_score":-0.2118630972173479,"channel":1,"num_words":9,"start":50.16,"end":52.579998},{"sentences":[{"text":"What's I'm saying?","start":54.215,"end":54.775,"sentiment":"neutral","sentiment_score":-0.10085939119259517},{"text":"We sent you out a router.","start":54.775,"end":55.815,"sentiment":"neutral","sentiment_score":0.005145702200631301},{"text":"Have you received it yet?","start":55.815,"end":57.195,"sentiment":"neutral","sentiment_score":-0.027659115195274354}],"sentiment":"neutral","sentiment_score":-0.02928568116788353,"channel":0,"num_words":14,"start":54.215,"end":57.195},{"sentences":[{"text":"No.","start":57.6,"end":57.839996,"sentiment":"negative","sentiment_score":-0.3767962455749512},{"text":"We don't.","start":57.839996,"end":58.479996,"sentiment":"negative","sentiment_score":-0.37822192907333374},{"text":"That's what I just said.","start":58.479996,"end":59.62,"sentiment":"neutral","sentiment_score":-0.27037044763565066}],"sentiment":"neutral","sentiment_score":-0.310636542737484,"channel":1,"num_words":8,"start":57.6,"end":59.62},{"sentences":[{"text":"Uh-uh.","start":59.920002,"end":60.4,"sentiment":"neutral","sentiment_score":-0.12011240422725676},{"text":"So you said you have it.","start":60.4,"end":61.440002,"sentiment":"neutral","sentiment_score":-0.030223378911614418},{"text":"Okay.","start":61.440002,"end":61.940002,"sentiment":"neutral","sentiment_score":-0.011932715773582458},{"text":"Let me just check something here on a sec.","start":62.96,"end":65.06,"sentiment":"neutral","sentiment_score":-0.013653360307216644},{"text":"Where are we?","start":72.815,"end":73.715,"sentiment":"neutral","sentiment_score":-0.018014675627152126}],"sentiment":"neutral","sentiment_score":-0.024515483155846597,"channel":0,"num_words":20,"start":59.920002,"end":73.715},{"sentences":[{"text":"Okay.","start":99.284996,"end":99.525,"sentiment":"neutral","sentiment_score":0.00584513321518898},{"text":"So are you where are you located at your","start":99.525,"end":103.465,"sentiment":"neutral","sentiment_score":-0.0032210035456551444}],"sentiment":"neutral","sentiment_score":-0.0023143898695707323,"channel":0,"num_words":10,"start":99.284996,"end":103.465},{"sentences":[{"text":"Palm Beach.","start":104.725,"end":105.545,"sentiment":"neutral","sentiment_score":0.010602395981550217}],"sentiment":"neutral","sentiment_score":0.010602395981550217,"channel":1,"num_words":2,"start":104.725,"end":105.545},{"sentences":[{"text":"let's see.","start":106.485,"end":107.045,"sentiment":"neutral","sentiment_score":0.005662211682647467},{"text":"Queensland, is it?","start":107.045,"end":108.265,"sentiment":"neutral","sentiment_score":0.0073576318100094795}],"sentiment":"neutral","sentiment_score":0.006679463759064674,"channel":0,"num_words":5,"start":106.485,"end":108.265},{"sentences":[{"text":"Yep.","start":108.485,"end":108.985,"sentiment":"neutral","sentiment_score":0.008204415440559387}],"sentiment":"neutral","sentiment_score":0.008204415440559387,"channel":1,"num_words":1,"start":108.485,"end":108.985},{"sentences":[{"text":"30 K.","start":111.93,"end":112.75,"sentiment":"neutral","sentiment_score":-0.0007542234379798174},{"text":"Alright.","start":114.17,"end":114.67,"sentiment":"neutral","sentiment_score":-0.013046844862401484},{"text":"The router is already you probably would have reset the tracking number, but I'm not sure if it's gonna it won't get there for probably Tuesday next week.","start":115.049995,"end":121.95,"sentiment":"neutral","sentiment_score":-0.2537400855549744},{"text":"The router that you have there now, I'm not too sure what router it is.","start":123.195,"end":129.115,"sentiment":"neutral","sentiment_score":-0.19153154790401458},{"text":"If I give you a mobile number, can you send a photo of it to that number?","start":129.115,"end":132.255,"sentiment":"neutral","sentiment_score":-0.024378844372489872}],"sentiment":"neutral","sentiment_score":-0.165185575558257,"channel":0,"num_words":63,"start":111.93,"end":132.255},{"sentences":[{"text":"Yep.","start":133.035,"end":133.535,"sentiment":"neutral","sentiment_score":0.008486375212669373}],"sentiment":"neutral","sentiment_score":0.008486375212669373,"channel":1,"num_words":1,"start":133.035,"end":133.535},{"sentences":[{"text":"Okay.","start":136.45999,"end":136.7,"sentiment":"neutral","sentiment_score":0.0060034384950995445},{"text":"The mobile number is 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Fi.","start":657.555,"end":659.015,"sentiment":"neutral","sentiment_score":0.03188849939033389}],"sentiment":"neutral","sentiment_score":0.03188849939033389,"channel":1,"num_words":4,"start":657.555,"end":659.015},{"sentences":[{"text":"Yes.","start":659.705,"end":660.205,"sentiment":"neutral","sentiment_score":0.1838304102420807},{"text":"So the Wi Fi name is SusUnderscoreD0.","start":666.985,"end":670.925,"sentiment":"neutral","sentiment_score":0.17992935861860002},{"text":"That's an on the sticker.","start":672.38,"end":673.5,"sentiment":"neutral","sentiment_score":0.1205880343914032},{"text":"And just underneath that, you'll see the password.","start":673.5,"end":675.51996,"sentiment":"neutral","sentiment_score":0.15588832646608353},{"text":"This will allow us to communicate with the the router, manipulate it, and and set it 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there?","start":887.22504,"end":889.545,"sentiment":"neutral","sentiment_score":-0.004924284915129344},{"text":"Any other form of password?","start":889.545,"end":891.245,"sentiment":"neutral","sentiment_score":-0.03142838589847088},{"text":"That's maybe being reset to a different password.","start":893.67,"end":896.01,"sentiment":"neutral","sentiment_score":-0.14128103386610746},{"text":"But if we press the reset button for thirty seconds, it should be that password.","start":896.55,"end":900.09,"sentiment":"neutral","sentiment_score":-0.008242312322060267}],"sentiment":"neutral","sentiment_score":-0.02547286027202419,"channel":0,"num_words":51,"start":881.545,"end":900.09},{"sentences":[{"text":"No.","start":902.20996,"end":902.70996,"sentiment":"neutral","sentiment_score":-0.04650886356830597},{"text":"The other the top sticker is the APC3.","start":903.00995,"end":906.47,"sentiment":"neutral","sentiment_score":0.017362467478960752},{"text":"It's the same password, which is what 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you look for the Wi Fi name, do you see Asus underscore b o?","start":956.06,"end":960.88,"sentiment":"neutral","sentiment_score":-0.08790716181198756}],"sentiment":"neutral","sentiment_score":-0.1183067796130975,"channel":0,"num_words":18,"start":954.69995,"end":960.88},{"sentences":[{"text":"d o?","start":961.15,"end":961.9,"sentiment":"neutral","sentiment_score":-0.06727069243788719}],"sentiment":"neutral","sentiment_score":-0.06727069243788719,"channel":1,"num_words":2,"start":961.15,"end":961.9},{"sentences":[{"text":"So what what what Wi Fi name are you connecting to?","start":962.825,"end":965.965,"sentiment":"neutral","sentiment_score":-0.11703987690535458}],"sentiment":"neutral","sentiment_score":-0.11703987690535458,"channel":0,"num_words":11,"start":962.825,"end":965.965},{"sentences":[{"text":"To the one I'm on the ASUS 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Fi.","start":1340.9401,"end":1344.4,"sentiment":"neutral","sentiment_score":0.014499940909445286}],"sentiment":"neutral","sentiment_score":0.014499940909445286,"channel":1,"num_words":8,"start":1340.9401,"end":1344.4},{"sentences":[{"text":"Okay.","start":1355.2949,"end":1355.455,"sentiment":"neutral","sentiment_score":0.03796178102493286},{"text":"Got it.","start":1355.455,"end":1356.115,"sentiment":"neutral","sentiment_score":0.0378745011985302},{"text":"So the username is admin.","start":1361.7749,"end":1365.395,"sentiment":"neutral","sentiment_score":0.009545682556927204},{"text":"Did you put in the captcha","start":1368.6499,"end":1370.0299,"sentiment":"neutral","sentiment_score":-0.0027338950506721935}],"sentiment":"neutral","sentiment_score":0.010359701850185437,"channel":0,"num_words":14,"start":1355.2949,"end":1370.0299},{"sentences":[{"text":"Yep.","start":1371.86,"end":1372.36,"sentiment":"neutral","sentiment_score":-0.014990558847784996}],"sentiment":"neutral","sentiment_score":-0.014990558847784996,"channel":1,"num_words":1,"start":1371.86,"end":1372.36},{"sentences":[{"text":"stuff?","start":1373.37,"end":1373.87,"sentiment":"neutral","sentiment_score":-0.03077269345521927},{"text":"And it just said no.","start":1375.85,"end":1377.1499,"sentiment":"neutral","sentiment_score":-0.1072612002491951}],"sentiment":"neutral","sentiment_score":-0.09451311578353246,"channel":0,"num_words":6,"start":1373.37,"end":1377.1499},{"sentences":[{"text":"Pretty much.","start":1378.155,"end":1378.975,"sentiment":"neutral","sentiment_score":-0.07198504358530045}],"sentiment":"neutral","sentiment_score":-0.07198504358530045,"channel":1,"num_words":2,"start":1378.155,"end":1378.975},{"sentences":[{"text":"Okay.","start":1379.9299,"end":1380.4299,"sentiment":"neutral","sentiment_score":-0.02914571203291416},{"text":"When you open up your Wi Fi search, you don't see us or you see only.","start":1381.2899,"end":1387.865,"sentiment":"neutral","sentiment_score":-0.03650366025976837}],"sentiment":"neutral","sentiment_score":-0.036070839775835764,"channel":0,"num_words":17,"start":1379.9299,"end":1387.865},{"sentences":[{"text":"Correct.","start":1389.435,"end":1389.935,"sentiment":"neutral","sentiment_score":0.014973163604736328}],"sentiment":"neutral","sentiment_score":0.014973163604736328,"channel":1,"num_words":1,"start":1389.435,"end":1389.935},{"sentences":[{"text":"But when you put in the Wi Fi oh, no.","start":1396.83,"end":1399.87,"sentiment":"neutral","sentiment_score":-0.03589995633810759},{"text":"Okay.","start":1399.87,"end":1400.19,"sentiment":"neutral","sentiment_score":0.027635838836431503},{"text":"That's alright.","start":1400.19,"end":1400.75,"sentiment":"neutral","sentiment_score":0.10354631766676903},{"text":"Because you put in the Wi Fi name and password, it allows you to connect to the Wi Fi.","start":1400.75,"end":1406.83,"sentiment":"neutral","sentiment_score":0.1490952831349875},{"text":"Right?","start":1406.83,"end":1407.33,"sentiment":"neutral","sentiment_score":0.06869533658027649}],"sentiment":"neutral","sentiment_score":0.08415862505860401,"channel":0,"num_words":33,"start":1396.83,"end":1407.33},{"sentences":[{"text":"Correct.","start":1407.725,"end":1408.225,"sentiment":"neutral","sentiment_score":0.05074780434370041}],"sentiment":"neutral","sentiment_score":0.05074780434370041,"channel":1,"num_words":1,"start":1407.725,"end":1408.225},{"sentences":[{"text":"So the issue we're having now is connecting into the actual router itself.","start":1409.23,"end":1414.2051,"sentiment":"neutral","sentiment_score":-0.18268848726382622},{"text":"We've only got the admin.","start":1415.785,"end":1419.005,"sentiment":"neutral","sentiment_score":-0.12671128809452056},{"text":"So local login is just admin and 19C.","start":1422.505,"end":1426.765,"sentiment":"neutral","sentiment_score":-0.09143439307808876},{"text":"Can you try the admin and the Wi Fi password?","start":1432.52,"end":1436.4601,"sentiment":"neutral","sentiment_score":-0.03341580480337143},{"text":"See if that works.","start":1437.48,"end":1438.4601,"sentiment":"neutral","sentiment_score":-0.015780293382704258}],"sentiment":"neutral","sentiment_score":-0.10343152852728962,"channel":0,"num_words":40,"start":1409.23,"end":1438.4601},{"sentences":[{"text":"I have tried it, and I can try again.","start":1440.125,"end":1442.305,"sentiment":"neutral","sentiment_score":-0.09368032382594214}],"sentiment":"neutral","sentiment_score":-0.09368032382594214,"channel":1,"num_words":9,"start":1440.125,"end":1442.305},{"sentences":[{"text":"So you've tried both passwords.","start":1443.945,"end":1445.645,"sentiment":"neutral","sentiment_score":-0.136408631503582}],"sentiment":"neutral","sentiment_score":-0.136408631503582,"channel":0,"num_words":5,"start":1443.945,"end":1445.645},{"sentences":[{"text":"I've tried both passwords.","start":1447.18,"end":1448.56,"sentiment":"neutral","sentiment_score":-0.13045033439993858},{"text":"I've tried the AssistDo as the login.","start":1448.62,"end":1450.62,"sentiment":"neutral","sentiment_score":-0.13873820964779174},{"text":"That's why I was asking what the admin was because I was trying them all at the start.","start":1450.62,"end":1455.12,"sentiment":"neutral","sentiment_score":-0.20794754227002463}],"sentiment":"neutral","sentiment_score":-0.18055257124119792,"channel":1,"num_words":29,"start":1447.18,"end":1455.12},{"sentences":[{"text":"Do you have another router by any chance handy or second an old one or something like that?","start":1460.5499,"end":1465.0499,"sentiment":"neutral","sentiment_score":-0.11589188563326995},{"text":"Yeah.","start":1467.35,"end":1467.75,"sentiment":"neutral","sentiment_score":-0.2945805788040161},{"text":"It looks like this one's not gonna work.","start":1467.75,"end":1469.9299,"sentiment":"negative","sentiment_score":-0.526732973754406},{"text":"Unless we get proper username and password, which is supposed to be what's on that sticker.","start":1471.975,"end":1478.395,"sentiment":"neutral","sentiment_score":-0.26018148101866245}],"sentiment":"neutral","sentiment_score":-0.2501721396869005,"channel":0,"num_words":43,"start":1460.5499,"end":1478.395},{"sentences":[{"text":"All good.","start":1482.52,"end":1483.24,"sentiment":"neutral","sentiment_score":-0.027498066425323486},{"text":"It's not working.","start":1483.24,"end":1484.2201,"sentiment":"negative","sentiment_score":-0.49863697091738385},{"text":"Alright.","start":1487.055,"end":1487.295,"sentiment":"neutral","sentiment_score":0.09666966646909714},{"text":"Thank you for your help.","start":1487.295,"end":1488.515,"sentiment":"positive","sentiment_score":0.45271005034446715}],"sentiment":"neutral","sentiment_score":0.07357389750805768,"channel":1,"num_words":11,"start":1482.52,"end":1488.515},{"sentences":[{"text":"Sorry, mate.","start":1489.42,"end":1489.98,"sentiment":"neutral","sentiment_score":-0.21385039389133453},{"text":"It's must have a different firmware that's not on there.","start":1489.98,"end":1492.94,"sentiment":"neutral","sentiment_score":-0.21390009596943854},{"text":"I don't have to log in.","start":1492.94,"end":1494.0748,"sentiment":"neutral","sentiment_score":-0.1542197527984778}],"sentiment":"neutral","sentiment_score":-0.1940011257926623,"channel":0,"num_words":18,"start":1489.42,"end":1494.0748},{"sentences":[{"text":"Yeah.","start":1495.295,"end":1495.6951,"sentiment":"neutral","sentiment_score":0.10045545548200609},{"text":"All good.","start":1495.6951,"end":1496.175,"sentiment":"neutral","sentiment_score":0.2565300464630127},{"text":"Thanks, mate.","start":1496.175,"end":1496.995,"sentiment":"positive","sentiment_score":0.584953099489212}],"sentiment":"positive","sentiment_score":0.3566843494772911,"channel":1,"num_words":5,"start":1495.295,"end":1496.995},{"sentences":[{"text":"Alright then.","start":1497.1948,"end":1497.8348,"sentiment":"positive","sentiment_score":0.3592398911714554},{"text":"Have a good one.","start":1497.8348,"end":1498.7349,"sentiment":"positive","sentiment_score":0.49988260865211487}],"sentiment":"positive","sentiment_score":0.4530017028252284,"channel":0,"num_words":6,"start":1497.1948,"end":1498.7349},{"sentences":[{"text":"You too.","start":1498.8049,"end":1499.625,"sentiment":"neutral","sentiment_score":0.29427051544189453},{"text":"Bye.","start":1502.885,"end":1502.9999,"sentiment":"neutral","sentiment_score":-0.10693075507879256}],"sentiment":"neutral","sentiment_score":0.1605367586016655,"channel":1,"num_words":3,"start":1498.8049,"end":1502.9999}]},"summary":{"result":"success","short":"The agent assists the customer in resetting their router and connecting to the Wi Fi network. They provide instructions on resetting the router and connecting to the network, and advise the customer to reset their password and try a new one. The agent also suggests resetting the WiFi password and checking the router's firmware, but the customer still cannot connect to the router."},"intents":{"segments":[{"text":"We sent you out a router. Is that right? Yeah.","start_word":67,"end_word":76,"intents":[{"intent":"Set up router","confidence_score":0.47405332},{"intent":"Provide information about router","confidence_score":0.00017798026}]},{"text":"So what I need you to do is send a photo of that Wi Fi. Turn it upside down. There's a sticker on it. If you could send a photo of that sticker to that number. Yep.","start_word":339,"end_word":375,"intents":[{"intent":"Request photo","confidence_score":0.0213762},{"intent":"Provide picture","confidence_score":0.0019293382}]},{"text":"This is an Asus one. That's the okay. So it's a Wi Fi six. That's the factory default settings.","start_word":392,"end_word":410,"intents":[{"intent":"Confirm model","confidence_score":0.0026198914}]},{"text":"Just let me know when that's done, please. Do you have a laptop with you? Yep.","start_word":490,"end_word":505,"intents":[{"intent":"Request help","confidence_score":0.0023242033}]},{"text":"The reason why I also say to change the router when you get the other one is that I don't know how long this router's been in that building. And two months ago, I think, like, two, three months ago, there's been a boost upgrade with Super Networks. So I'm not sure how it's gonna go with these routers.","start_word":846,"end_word":904,"intents":[{"intent":"Troubleshoot router configuration","confidence_score":0.0069423877}]},{"text":"You need to connect to the Wi Fi from your computer. To this Wi Fi.","start_word":983,"end_word":997,"intents":[{"intent":"Connect to wi fi","confidence_score":0.52523154}]},{"text":"Is there anything else near where that router was where you found that router? Is there any other stickers outside anywhere around there?","start_word":1133,"end_word":1155,"intents":[{"intent":"Inquire about router location","confidence_score":0.017764896}]},{"text":"That's maybe being reset to a different password. But if we press the reset button for thirty seconds, it should be that password. No.","start_word":1161,"end_word":1184,"intents":[{"intent":"Reset password","confidence_score":0.17979419}]},{"text":"Can I have a photo of that, please? It's the same thing.","start_word":1209,"end_word":1220,"intents":[{"intent":"Provide photo","confidence_score":0.18334733}]},{"text":"So but what do you see the Wi Fi name, still, To underscore what? D0?","start_word":1241,"end_word":1255,"intents":[{"intent":"Understand wi fi name","confidence_score":0.0068314243}]},{"text":"So if you're connected to the Wi Fi, then you need to go to the URL and type in asusrouter.com. I'm at there. I'm trying to log in to the Asus Then router. the username is admin and the password underneath that. Thank you.","start_word":1509,"end_word":1552,"intents":[{"intent":"Connect to asus router","confidence_score":0.03844319}]},{"text":"So in that case, we need to we probably need to do the reset button again.","start_word":1663,"end_word":1678,"intents":[{"intent":"Reset button","confidence_score":0.61542004}]},{"text":"How long are you supposed to hold it for? Because I literally held it for over a minute. I've done it twice. If you have a lot for over a minute within yeah.","start_word":1679,"end_word":1711,"intents":[{"intent":"Provide assistance","confidence_score":0.0004600045}]},{"text":"Can you just send me a photo of what you see on your screen on your computer screen? Yep.","start_word":1774,"end_word":1792,"intents":[{"intent":"Send picture","confidence_score":0.31502998}]},{"text":"Because you put in the Wi Fi name and password, it allows you to connect to the Wi Fi. Right? Correct.","start_word":1866,"end_word":1886,"intents":[{"intent":"Connect to router","confidence_score":0.28168398}]},{"text":"Can you try the admin and the Wi Fi password? See if that works.","start_word":1913,"end_word":1926,"intents":[{"intent":"Try wifi password","confidence_score":0.009164535}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Airtel.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.6159601211547852},{"text":"Hello? Yes. Hello? Yes. Hey.","start_word":3,"end_word":7,"sentiment":"neutral","sentiment_score":0.2206207364797592},{"text":"I just got set up with you guys, Yep.","start_word":8,"end_word":16,"sentiment":"positive","sentiment_score":0.36058682203292847},{"text":"and we already it's in in an apartment. There's already a modem here. And I'm just wondering like, we set up the account and everything. I was just wondering how do I get the Internet to start working. Can I have your name, please? Cody, c o d I. Yep. We sent you out a router. Is that right? Yeah. But there's already one here anyway. Yeah. Just replace it with the one we sent. That one there, it's probably an old used one. It's probably a PP Link one or something like that. Yep. Yep. Yeah. Just take that out and put the other one in. That's it. Well, no. We we don't have the other router. What's I'm saying? We sent you out a router. Have you received it yet?","start_word":17,"end_word":148,"sentiment":"neutral","sentiment_score":0.046986330300569534},{"text":"No. We don't.","start_word":149,"end_word":151,"sentiment":"negative","sentiment_score":-0.3703436255455017},{"text":"That's what I just said. Uh-uh. So you said you have it. Okay. Let me just check something here on a sec. Where are we? Okay. So are you where are you located at your Palm Beach. let's see. Queensland, is it? Yep. 30 K. Alright. The router is already you probably would have reset the tracking number, but I'm not sure if it's gonna it won't get there for probably Tuesday next week. The router that you have there now, I'm not too sure what router it is. If I give you a mobile number, can you send a photo of it to that number? Yep. Okay. The mobile number is 0403 Yep. 763 Yep. 744. So it's probably connected properly, but it it'll probably need to be reprovisioned. Yeah.","start_word":152,"end_word":282,"sentiment":"neutral","sentiment_score":-0.11263611167669296},{"text":"Because we can't have no Wi Fi till Tuesday.","start_word":283,"end_word":291,"sentiment":"negative","sentiment_score":-0.499997079372406},{"text":"Yeah. Well yeah. Anyway, the Wi Fi twenty twelve, when you get the new Wi Fi, please replace it because we don't we don't guarantee on these Wi Fi because we don't know how long they've been there for, the one that's already Yep. in there. Alright. So what I need you to do is send a photo of that Wi Fi. Turn it upside down. There's a sticker on it. If you could send a photo of that sticker to that number. Yep. I already have. Okay. I haven't got it yet. So 040376375, it comes. Alright. Alright. Okay. This is an Asus one. That's the okay. So it's a Wi Fi six. That's the factory default settings. Well, on the back of the router where the power supply is, is there is there a, like, a reset button there anywhere? Can you stop playing with that, please? Where the power supply is plugged in. Yeah. There's a a reset button. Is there Yeah. an You'll earring need guide? to you'll need to press that reset button in and hold it down for thirty seconds, then you'll see all the lights flash on and off. Yep. Okay. Just let me know when that's done, please. Do you have a laptop with you? Yep. I see. Alright. So once all that's done, you'll see on that sticker that you sent in in the Wi Fi name. Where are we? So we got the c. It'll be Asus underscore d o. The password is there at AtP3CI924TX. So that'll be your password to log in to the Wi Fi. And then we need to open up your Chrome and connect to that Wi Fi with your laptop. Once you've done that, then we'll provision the router, and it should Okay. work.","start_word":292,"end_word":591,"sentiment":"neutral","sentiment_score":0.020919383838772773},{"text":"We should have no problems.","start_word":592,"end_word":596,"sentiment":"positive","sentiment_score":0.3684166073799134},{"text":"Well, the lights are flickering. I hold up for thirty seconds. Are they supposed to go a different color or anything or just The so? lights should flash all off and then start to come back on again. Yep. But still gotta you still gotta hold it down for thirty seconds. Yeah. I did hold it down for thirty seconds. Okay. All the lights flash on and off off and on? I believe so. Yep. Okay. So you wanna just grab your laptop, please? Got it. It needs to be Chrome. You have Windows Mac. or Mac? Yeah. Okay. Well, it needs to be Chrome. So if you open up your Google Chrome and search for the Wi Fi, log in to the Wi Fi. Let me know when you've done that. Yep. I've just texted you the triple p settings that we Yep. need to get to when we log in to the router. Yep. It's down had to download Chrome. It's almost done. Yeah.","start_word":597,"end_word":762,"sentiment":"neutral","sentiment_score":0.0023149991946586645},{"text":"Because Safari doesn't support this, unfortunately.","start_word":763,"end_word":768,"sentiment":"negative","sentiment_score":-0.4503237307071686},{"text":"Yeah. K. Okay. I'm Where in Google. are we at now? So then I log in to the I gotta search up this router. Yeah. You gotta log in to the router interface. Yeah. So it'll be if you open up your Chrome in the URL, And you then type type in in there the router a source log in. yeah. It's got Admin and then there's a password underneath that to log in to the router. The reason why I also say to change the router when you get the other one is that I don't know how long this router's been in that building. And two months ago, I think, like, two, three months ago, there's been a boost upgrade with Super Networks. So I'm not sure how it's gonna go with these routers. Yeah. I mean, they're supposed to be pretty good routers anyway. So I just like, I'll probably change it with the apartment's pretty new. yeah. I'm searching up the sysrouter.com, and it's saying that it can't be found. Well, you need to open up your Chrome, Yep. in the URL, you need to write down asusrouter.com. Yep. That's exactly what I'm doing. Okay. And are you connected to the Wi Fi? I'm connected to my hotspot.","start_word":769,"end_word":980,"sentiment":"neutral","sentiment_score":-0.04015590102392038},{"text":"No. No.","start_word":981,"end_word":982,"sentiment":"negative","sentiment_score":-0.37461620569229126},{"text":"You need to connect to the Wi Fi from your computer. To this Wi Fi. Yes. So the Wi Fi name is SusUnderscoreD0. That's an on the sticker. And just underneath that, you'll see the password. This will allow us to communicate with the the router, manipulate it, and and set it up. K. K. Would it be the top password or the bottom password? If you have a look on the sticker, you'll see the Wi Fi name. It's just underneath it. I just got those for that password there. Yeah. It's got the AtSignP3. Just gonna put you on hold for a second. Hello? Hello? Hello? Just gonna put you on hold for a second. No worries. Possible with Okay. I'm back. Have you got it connected to the No. It's still Wi saying wrong password. Fi? Same wrong password. Yep. The TV link? I'm checking to it. Is there anything else near where that router was where you found that router? Is there any other stickers outside anywhere around there? Any other form of password? That's maybe being reset to a different password. But if we press the reset button for thirty seconds, it should be that password. No. The other the top sticker is the APC3. It's the same password, which is what connects us connected to us to the password anyway. Can I have a photo of that, please? It's the same thing. It just says that same password at the top. Oh, the same password that's Yep. already on the phone. Alright. So but what do you see the Wi Fi name, still, To underscore what? D0? Yep. And then you put in that password at P3CI924TX, and So nothing happened. is is the what what is the the username? Is it admin or assist underscore No. No. No. No. No. No. No. No. When you look for the Wi Fi name, do you see Asus underscore b o? d o? So what what what Wi Fi name are you connecting to? To the one I'm on the ASUS website. No. No. Forget about the website. When you look for your Wi Fi, do you see the Asus I'm underscore? I'm connected to a com7@do. That's the the the modem. You don't see Asus under underscore d o? There is no assist underscore d o. I'm connected to this modem. Icom underscore d o, is it? It's, It's okay. yeah, it says SeriesOfNumbers. DO. Well, the password should be the AtSymbolP3C, the one that you see on the other What sticker. is the username? Now the the username should be the name of the there's no username. It just you select You're the trying Wi to get Fi. me to log in to the asusrouter.com website. That's what you've asked me to log in to. You told me Now to I've connect asked you to connect to the it. Wi I've Fi. connected to the freaking Wi Fi. I told you that. I told you now I'm on You the website. said you were connected What to the hotspot? no. I've told you I connected to the Wi Fi. Okay. So if you're connected to the Wi Fi, then you need to go to the URL and type in asusrouter.com. I'm at there. I'm trying to log in to the Asus Then router. the username is admin and the password underneath that. Thank you. Still not working. And what's it saying? Username incorrect invalid username or password? Well, I don't know what else is there because that's what's on the sticker. It's got the Admin, small letters, and then the password T9CIDoSee. And QXFW94. Yep.","start_word":983,"end_word":1593,"sentiment":"neutral","sentiment_score":-0.018409739981623405},{"text":"So I'm not sure if this router is still working or if it's blocked or locked.","start_word":1594,"end_word":1609,"sentiment":"negative","sentiment_score":-0.34436339139938354},{"text":"I don't know.","start_word":1610,"end_word":1612,"sentiment":"neutral","sentiment_score":-0.29770106077194214},{"text":"It's not our router, so I can't give you any I can't give you the information that's on that sticker.","start_word":1613,"end_word":1632,"sentiment":"negative","sentiment_score":-0.3998305797576904},{"text":"No. No. Where can Where you got the icon, whatever it is, I what else is there? just the password? The Wi Fi name and the password. Right? That's it. So in that case, we need to we probably need to do the reset button again. How long are you supposed to hold it for? Because I literally held it for over a minute. I've done it twice. If you have a lot for over a minute within yeah.","start_word":1633,"end_word":1711,"sentiment":"neutral","sentiment_score":-0.10021267727583268},{"text":"It looks like this might have a different firmware, and it's not allowing you to use it. So it might have been locked into whatever whoever was there before, whoever was using it before. I don't know why they do that.","start_word":1712,"end_word":1752,"sentiment":"negative","sentiment_score":-0.3738354742527008},{"text":"Doesn't make sense, but it just sounds like it's locked locked. It's if it's not allowing you to log in, Yeah. Can you just send me a photo of what you see on your screen on your computer screen? Yep. Where's that Internet calling? Alright. Okay. So I'm on to send. I tried sending you with the Wi Fi. Okay. Got it. So the username is admin. Did you put in the captcha Yep. stuff? And it just said no. Pretty much. Okay. When you open up your Wi Fi search, you don't see us or you see only. Correct. But when you put in the Wi Fi oh, no. Okay. That's alright. Because you put in the Wi Fi name and password, it allows you to connect to the Wi Fi. Right? Correct. So the issue we're having now is connecting into the actual router itself. We've only got the admin. So local login is just admin and 19C. Can you try the admin and the Wi Fi password? See if that works. I have tried it, and I can try again. So you've tried both passwords. I've tried both passwords. I've tried the AssistDo as the login. That's why I was asking what the admin was because I was trying them all at the start. Do you have another router by any chance handy or second an old one or something like that? Yeah.","start_word":1753,"end_word":1988,"sentiment":"neutral","sentiment_score":-0.07309988886117935},{"text":"It looks like this one's not gonna work.","start_word":1989,"end_word":1996,"sentiment":"negative","sentiment_score":-0.540799617767334},{"text":"Unless we get proper username and password, which is supposed to be what's on that sticker. All good.","start_word":1997,"end_word":2014,"sentiment":"neutral","sentiment_score":-0.2268640249967575},{"text":"It's not working.","start_word":2015,"end_word":2017,"sentiment":"negative","sentiment_score":-0.5049662590026855},{"text":"Alright.","start_word":2018,"end_word":2018,"sentiment":"neutral","sentiment_score":0.09666966646909714},{"text":"Thank you for your help.","start_word":2019,"end_word":2023,"sentiment":"positive","sentiment_score":0.450115442276001},{"text":"Sorry, mate. It's must have a different firmware that's not on there. I don't have to log in. Yeah. All good.","start_word":2024,"end_word":2044,"sentiment":"neutral","sentiment_score":-0.13910819590091705},{"text":"Thanks, mate. Alright then. Have a good one.","start_word":2045,"end_word":2052,"sentiment":"positive","sentiment_score":0.4891495704650879},{"text":"You too. Bye.","start_word":2053,"end_word":2055,"sentiment":"neutral","sentiment_score":0.22881531715393064}],"average":{"sentiment":"neutral","sentiment_score":-0.04001526952388897}}}}