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would","start":64.714935,"end":65.11494,"sentiment":"neutral","sentiment_score":-0.15010123699903488}],"sentiment":"neutral","sentiment_score":-0.17606387039025626,"channel":1,"num_words":9,"start":61.730003,"end":65.11494},{"sentences":[{"text":"I see.","start":64.97494,"end":65.55494,"sentiment":"neutral","sentiment_score":-0.12306438386440277}],"sentiment":"neutral","sentiment_score":-0.12306438386440277,"channel":0,"num_words":2,"start":64.97494,"end":65.55494},{"sentences":[{"text":"not know.","start":65.11494,"end":66.01494,"sentiment":"neutral","sentiment_score":-0.10332328081130981}],"sentiment":"neutral","sentiment_score":-0.10332328081130981,"channel":1,"num_words":2,"start":65.11494,"end":66.01494},{"sentences":[{"text":"I see.","start":66.894936,"end":67.37494,"sentiment":"neutral","sentiment_score":-0.07729417085647583},{"text":"Okay.","start":67.37494,"end":67.77494,"sentiment":"neutral","sentiment_score":0.033037424087524414},{"text":"That's fine, though.","start":67.77494,"end":68.81494,"sentiment":"neutral","sentiment_score":0.19823371370633444},{"text":"I'll make a note.","start":68.81494,"end":69.69494,"sentiment":"neutral","sentiment_score":0.21658840402960777},{"text":"Thank you.","start":69.69494,"end":70.43494,"sentiment":"positive","sentiment_score":0.3978259563446045}],"sentiment":"neutral","sentiment_score":0.17792964602510133,"channel":0,"num_words":12,"start":66.894936,"end":70.43494},{"sentences":[{"text":"Okay.","start":70.95493,"end":71.45493,"sentiment":"neutral","sentiment_score":0.15416136384010315},{"text":"Bye.","start":71.51494,"end":72.01494,"sentiment":"neutral","sentiment_score":0.11235877126455308}],"sentiment":"neutral","sentiment_score":0.1332600675523281,"channel":1,"num_words":2,"start":70.95493,"end":72.01494}]},"summary":{"result":"success","short":"A caller is trying to reach Joel Atwood from Assumption College Warwick but is directed to various menu options. The caller eventually reaches Shelby, who is looking for Joel Atwood from IT but is not connected to him. Shelby takes note of the number to call and the caller thanks her before ending the call."},"intents":{"segments":[{"text":"Be advised, the menu options have changed. Press 1 for reception.","start_word":5,"end_word":15,"intents":[{"intent":"Check menu options","confidence_score":0.00706196}]},{"text":"I'm looking for Joel Atwood from IT. He does not Alright.","start_word":47,"end_word":57,"intents":[{"intent":"Request contact for joel atwood","confidence_score":0.001262054}]},{"text":"I'm looking for Joel Atwood from IT. He does not Alright. work Just at Assumption know what? The College.","start_word":47,"end_word":65,"intents":[{"intent":"Request clarification on joel atwood's position","confidence_score":0.00042459712}]},{"text":"I'm looking for Joel Atwood from IT. He does not Alright. work Just at Assumption know what? The College. technician's I'm sorry. calling sounds alright. Oh, is he no longer connected or I believe is out he of worked.","start_word":47,"end_word":85,"intents":[{"intent":"Report absence of joel atwood","confidence_score":0.012028908}]},{"text":"May I know the number to call?","start_word":92,"end_word":98,"intents":[{"intent":"Provide contact number","confidence_score":0.027462823}]},{"text":"That's fine, though. I'll make a note. Thank you.","start_word":115,"end_word":123,"intents":[{"intent":"Make a note","confidence_score":0.12575027}]}]},"sentiments":{"segments":[{"text":"Welcome to Assumption College Warwick. Be advised, the menu options have changed. Press 1 for reception. Press 2 for finance. Press 3 for enrollments. Press 4 for careers. Press 8 to leave an absentee message. Good afternoon. Assumption College. You're speaking with Shelby. Yes, dear. Good afternoon. I'm looking for Joel Atwood from IT. He does not Alright. work Just at Assumption know what? The College. technician's I'm sorry. calling sounds alright. Oh, is he no longer connected or I believe is out he of worked. No. He works at in Toowoomba. May I know the number to call? I don't have it. No. I'm sorry. I would I see. not know. I see. Okay. That's fine, though. I'll make a note.","start_word":0,"end_word":121,"sentiment":"neutral","sentiment_score":-0.0004204056749586016},{"text":"Thank you.","start_word":122,"end_word":123,"sentiment":"positive","sentiment_score":0.3855549693107605},{"text":"Okay. Bye.","start_word":124,"end_word":125,"sentiment":"neutral","sentiment_score":0.1524946391582489}],"average":{"sentiment":"neutral","sentiment_score":0.00909692639171487}}}}