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to Interlinked. Please note, your call may be recorded for quality and assurance purposes. If you do not wish for your call to be recorded, please advise the consultant when you come off hold. In order to best assist with your inquiry, please select from one of the following four options. For support, press 1.\n\nFor sales, press 2. For accounts, press 3, or please hold for reception. Thank you for calling Nissan and TESTS. My name is Maverick. Yes.\n\nCan I have your name? My name and your's name? Your name? Vigilance AI. And is he hello?\n\nHello? Yes.","paragraphs":[{"sentences":[{"text":"Welcome to Interlinked.","start":0.71999997,"end":2.02,"sentiment":"neutral","sentiment_score":0.2461805840333303},{"text":"Please note, your call may be recorded for quality and assurance purposes.","start":2.48,"end":6.66,"sentiment":"neutral","sentiment_score":-0.07098024540270369},{"text":"If you do not wish for your call to be recorded, please advise the consultant when you come off hold.","start":6.8799996,"end":12.135,"sentiment":"neutral","sentiment_score":-0.16110587418079375},{"text":"In order to best assist with your inquiry, please select from one of the following four options.","start":12.295,"end":17.355,"sentiment":"neutral","sentiment_score":0.011588396066251923},{"text":"For support, press 1.","start":17.815,"end":19.675,"sentiment":"neutral","sentiment_score":0.00009798561222851276}],"sentiment":"neutral","sentiment_score":-0.056034714299520214,"num_words":56,"start":0.71999997,"end":19.675},{"sentences":[{"text":"For sales, press 2.","start":19.895,"end":21.755001,"sentiment":"neutral","sentiment_score":-0.0017610099166631699},{"text":"For accounts, press 3, or please hold for reception.","start":21.975,"end":25.755001,"sentiment":"neutral","sentiment_score":-0.01573129350112544},{"text":"Thank you for calling Nissan and TESTS.","start":36.05,"end":37.49,"sentiment":"positive","sentiment_score":0.4323699729783194},{"text":"My name is Maverick.","start":37.49,"end":38.47,"sentiment":"neutral","sentiment_score":0.10649689473211765},{"text":"Yes.","start":38.85,"end":39.09,"sentiment":"neutral","sentiment_score":0.08170849084854126}],"sentiment":"neutral","sentiment_score":0.13542640797793865,"num_words":25,"start":19.895,"end":39.09},{"sentences":[{"text":"Can I have your name?","start":39.09,"end":39.915,"sentiment":"neutral","sentiment_score":0.05183992311358452},{"text":"My name and your's name?","start":45.755,"end":47.695,"sentiment":"neutral","sentiment_score":0.09790011793375016},{"text":"Your name?","start":48.955,"end":49.775,"sentiment":"neutral","sentiment_score":0.03617418557405472},{"text":"Vigilance AI.","start":55.07,"end":56.19,"sentiment":"neutral","sentiment_score":0.07641424238681793},{"text":"And is he hello?","start":56.19,"end":62.37,"sentiment":"neutral","sentiment_score":0.064988705329597}],"sentiment":"neutral","sentiment_score":0.06854621569315593,"num_words":18,"start":39.09,"end":62.37},{"sentences":[{"text":"Hello?","start":65.39,"end":65.89,"sentiment":"neutral","sentiment_score":0.02364812046289444},{"text":"Yes.","start":66.75,"end":67.25,"sentiment":"neutral","sentiment_score":0.045050591230392456}],"sentiment":"neutral","sentiment_score":0.03434935584664345,"num_words":2,"start":65.39,"end":67.25}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Interlinked. Please note, your call may be recorded for quality and assurance purposes. If you do not wish for your call to be recorded, please advise the consultant when you come off hold. In order to best assist with your inquiry, please select from one of the following four options. For support, press 1.\n\nFor sales, press 2. For accounts, press 3, or please hold for reception. Thank you for calling Nissan and TESTS.\n\nChannel 0: Hello?\n\nChannel 1: My name is Maverick. Yes. Can I have your name?\n\nChannel 0: Yes. Hi. Good morning. I'm looking for Maher Nada.\n\nChannel 1: My name and your's name? Your\n\nChannel 0: This\n\nChannel 1: name?\n\nChannel 0: is Mary from Vigilance AI.\n\nChannel 1: Vigilance AI. And is he hello?\n\nChannel 0: Hello?\n\nChannel 1: Hello? Yes.","paragraphs":[{"sentences":[{"text":"Welcome to Interlinked.","start":0.71999997,"end":2.02,"sentiment":"neutral","sentiment_score":0.2461805840333303},{"text":"Please note, your call may be recorded for quality and assurance purposes.","start":2.48,"end":6.66,"sentiment":"neutral","sentiment_score":-0.07098024540270369},{"text":"If you do not wish for your call to be recorded, please advise the consultant when you come off hold.","start":6.8799996,"end":12.135,"sentiment":"neutral","sentiment_score":-0.16110587418079375},{"text":"In order to best assist with your inquiry, please select from one of the following four options.","start":12.295,"end":17.355,"sentiment":"neutral","sentiment_score":0.011588396066251923},{"text":"For support, press 1.","start":17.815,"end":19.675,"sentiment":"neutral","sentiment_score":0.00009798561222851276}],"sentiment":"neutral","sentiment_score":-0.056034714299520214,"channel":1,"num_words":56,"start":0.71999997,"end":19.675},{"sentences":[{"text":"For sales, press 2.","start":19.895,"end":21.755001,"sentiment":"neutral","sentiment_score":-0.0017610099166631699},{"text":"For accounts, press 3, or please hold for reception.","start":21.975,"end":25.755001,"sentiment":"neutral","sentiment_score":-0.01573129350112544},{"text":"Thank you for calling Nissan and TESTS.","start":36.05,"end":37.49,"sentiment":"positive","sentiment_score":0.4323699729783194}],"sentiment":"neutral","sentiment_score":0.1438982064835727,"channel":1,"num_words":20,"start":19.895,"end":37.49},{"sentences":[{"text":"Hello?","start":37.36,"end":37.86,"sentiment":"neutral","sentiment_score":0.12998110055923462}],"sentiment":"neutral","sentiment_score":0.12998110055923462,"channel":0,"num_words":1,"start":37.36,"end":37.86},{"sentences":[{"text":"My name is Maverick.","start":37.49,"end":38.47,"sentiment":"neutral","sentiment_score":0.10649689473211765},{"text":"Yes.","start":38.85,"end":39.09,"sentiment":"neutral","sentiment_score":0.08170849084854126},{"text":"Can I have your name?","start":39.09,"end":39.915,"sentiment":"neutral","sentiment_score":0.05183992311358452}],"sentiment":"neutral","sentiment_score":0.07668956853449345,"channel":1,"num_words":10,"start":37.49,"end":39.915},{"sentences":[{"text":"Yes.","start":40.815,"end":41.214996,"sentiment":"neutral","sentiment_score":0.07872816920280457},{"text":"Hi.","start":41.214996,"end":41.535,"sentiment":"neutral","sentiment_score":0.2366769313812256},{"text":"Good morning.","start":41.535,"end":42.274998,"sentiment":"positive","sentiment_score":0.4138268977403641},{"text":"I'm looking for Maher Nada.","start":42.335,"end":44.195,"sentiment":"neutral","sentiment_score":0.1838403522968292}],"sentiment":"neutral","sentiment_score":0.22914007306098938,"channel":0,"num_words":9,"start":40.815,"end":44.195},{"sentences":[{"text":"My name and your's name?","start":45.755,"end":47.695,"sentiment":"neutral","sentiment_score":0.09790011793375016},{"text":"Your","start":48.955,"end":49.275,"sentiment":"neutral","sentiment_score":0.012752532958984377}],"sentiment":"neutral","sentiment_score":0.08370885377128919,"channel":1,"num_words":6,"start":45.755,"end":49.275},{"sentences":[{"text":"This","start":49.055,"end":49.295,"sentiment":"neutral","sentiment_score":0.027631938457489017}],"sentiment":"neutral","sentiment_score":0.027631938457489017,"channel":0,"num_words":1,"start":49.055,"end":49.295},{"sentences":[{"text":"name?","start":49.275,"end":49.775,"sentiment":"neutral","sentiment_score":0.05959583818912506}],"sentiment":"neutral","sentiment_score":0.05959583818912506,"channel":1,"num_words":1,"start":49.275,"end":49.775},{"sentences":[{"text":"is Mary from Vigilance AI.","start":49.295,"end":52.515,"sentiment":"neutral","sentiment_score":0.11686556935310363}],"sentiment":"neutral","sentiment_score":0.11686556935310363,"channel":0,"num_words":5,"start":49.295,"end":52.515},{"sentences":[{"text":"Vigilance AI.","start":55.07,"end":56.19,"sentiment":"neutral","sentiment_score":0.07641424238681793},{"text":"And is he hello?","start":56.19,"end":62.37,"sentiment":"neutral","sentiment_score":0.064988705329597}],"sentiment":"neutral","sentiment_score":0.06879721768200397,"channel":1,"num_words":6,"start":55.07,"end":62.37},{"sentences":[{"text":"Hello?","start":65.21,"end":65.71,"sentiment":"neutral","sentiment_score":0.01713624596595764}],"sentiment":"neutral","sentiment_score":0.01713624596595764,"channel":0,"num_words":1,"start":65.21,"end":65.71},{"sentences":[{"text":"Hello?","start":65.39,"end":65.89,"sentiment":"neutral","sentiment_score":0.02364812046289444},{"text":"Yes.","start":66.75,"end":67.25,"sentiment":"neutral","sentiment_score":0.045050591230392456}],"sentiment":"neutral","sentiment_score":0.03434935584664345,"channel":1,"num_words":2,"start":65.39,"end":67.25}]},"summary":{"result":"success","short":"The customer called Nissan and WAYS and was directed to various options. They were put on hold and asked to select from four options. When they returned to the call, they were greeted by a representative named Maverick who asked for their name and company. There were some moments where the customer and representative didn't respond, but they eventually connected."},"intents":{"segments":[{"text":"In order to best assist with your inquiry, please select from one of the following four options.","start_word":35,"end_word":51,"intents":[{"intent":"Assist with inquiry","confidence_score":0.17175315}]}]},"sentiments":{"segments":[{"text":"Welcome to Interlinked. Please note, your call may be recorded for quality and assurance purposes. If you do not wish for your call to be recorded, please advise the consultant when you come off hold. In order to best assist with your inquiry, please select from one of the following four options. For support, press 1. For sales, press 2. For accounts, press 3, or please hold for reception.","start_word":0,"end_word":68,"sentiment":"neutral","sentiment_score":-0.0406462624669075},{"text":"Thank you for calling Nissan and TESTS.","start_word":69,"end_word":75,"sentiment":"positive","sentiment_score":0.4538291394710541},{"text":"Hello? My name is Maverick. Yes. Can I have your name? Yes. Hi.","start_word":76,"end_word":88,"sentiment":"neutral","sentiment_score":0.09949591010808943},{"text":"Good morning.","start_word":89,"end_word":90,"sentiment":"positive","sentiment_score":0.4006356596946716},{"text":"I'm looking for Maher Nada. My name and your's name? Your This name? is Mary from Vigilance AI. Vigilance AI. And is he hello? Hello? Hello? Yes.","start_word":91,"end_word":117,"sentiment":"neutral","sentiment_score":0.1043599769473076}],"average":{"sentiment":"neutral","sentiment_score":0.05856775506142458}}}}