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Before we connect you, here's some helpful information that may answer your question. If you're using a promo code or Adore rewards, please note these don't apply to sale items or exclude brands. Looking to return an item? Simply visit our website and scroll to the bottom of the page.\n\nYou'll find a link to how to return with all of the details. If you'd still like to speak with someone, please stay on the line. Or if you prefer not to wait, press 1 at any time to leave a voice mail. Thanks for calling. We look forward to hearing from you soon.\n\nThe average wait time is currently five minutes. Please hold for the next available agent.","paragraphs":[{"sentences":[{"text":"Thank you for calling Adore Beauty.","start":1.36,"end":3.1399999,"sentiment":"positive","sentiment_score":0.694855272769928},{"text":"Before we connect you, here's some helpful information that may answer your question.","start":3.52,"end":7.62,"sentiment":"neutral","sentiment_score":0.3321570089230171},{"text":"If you're using a promo code or Adore rewards, please note these don't apply to sale items or exclude brands.","start":8.8,"end":15.46,"sentiment":"neutral","sentiment_score":-0.05553427832201123},{"text":"Looking to return an item?","start":16.555,"end":18.015,"sentiment":"neutral","sentiment_score":0.05034886002540588},{"text":"Simply visit our website and scroll to the bottom of the page.","start":18.075,"end":21.215,"sentiment":"neutral","sentiment_score":0.10574809896449248}],"sentiment":"neutral","sentiment_score":0.15887872631927685,"num_words":56,"start":1.36,"end":21.215},{"sentences":[{"text":"You'll find a link to how to return with all of the details.","start":21.275,"end":24.175,"sentiment":"neutral","sentiment_score":0.19978666878663576},{"text":"If you'd still like to speak with someone, please stay on the line.","start":25.115,"end":28.175,"sentiment":"neutral","sentiment_score":0.016590262691561993},{"text":"Or if you prefer not to wait, press 1 at any time to leave a voice mail.","start":28.36,"end":32.300003,"sentiment":"neutral","sentiment_score":0.007325634469880778},{"text":"Thanks for calling.","start":32.440002,"end":33.420002,"sentiment":"positive","sentiment_score":0.6762929757436117},{"text":"We look forward to hearing from you soon.","start":33.56,"end":35.5,"sentiment":"positive","sentiment_score":0.7378593236207962}],"sentiment":"neutral","sentiment_score":0.20128128539632867,"num_words":54,"start":21.275,"end":35.5},{"sentences":[{"text":"The average wait time is currently five minutes.","start":41.635,"end":44.215,"sentiment":"neutral","sentiment_score":-0.15867579448968172},{"text":"Please hold for the next available agent.","start":44.594997,"end":46.934998,"sentiment":"neutral","sentiment_score":-0.09247866698673793}],"sentiment":"neutral","sentiment_score":-0.12778380165497463,"num_words":15,"start":41.635,"end":46.934998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Adore Beauty. Before we connect you, here's some helpful information that may answer your question. If you're using a promo code or Adore rewards, please note these don't apply to sale items or exclude brands. Looking to return an item? Simply visit our website and scroll to the bottom of the page.\n\nYou'll find a link to how to return with all of the details. If you'd still like to speak with someone, please stay on the line. Or if you prefer not to wait, press 1 at any time to leave a voice mail. Thanks for calling. We look forward to hearing from you soon.\n\nThe average wait time is currently five minutes. Please hold for the next available agent.","paragraphs":[{"sentences":[{"text":"Thank you for calling Adore Beauty.","start":1.36,"end":3.1399999,"sentiment":"positive","sentiment_score":0.694855272769928},{"text":"Before we connect you, here's some helpful information that may answer your question.","start":3.52,"end":7.62,"sentiment":"neutral","sentiment_score":0.3321570089230171},{"text":"If you're using a promo code or Adore rewards, please note these don't apply to sale items or exclude brands.","start":8.8,"end":15.46,"sentiment":"neutral","sentiment_score":-0.05553427832201123},{"text":"Looking to return an item?","start":16.555,"end":18.015,"sentiment":"neutral","sentiment_score":0.05034886002540588},{"text":"Simply visit our website and scroll to the bottom of the page.","start":18.075,"end":21.215,"sentiment":"neutral","sentiment_score":0.10574809896449248}],"sentiment":"neutral","sentiment_score":0.15887872631927685,"channel":1,"num_words":56,"start":1.36,"end":21.215},{"sentences":[{"text":"You'll find a link to how to return with all of the details.","start":21.275,"end":24.175,"sentiment":"neutral","sentiment_score":0.19978666878663576},{"text":"If you'd still like to speak with someone, please stay on the line.","start":25.115,"end":28.175,"sentiment":"neutral","sentiment_score":0.016590262691561993},{"text":"Or if you prefer not to wait, press 1 at any time to leave a voice mail.","start":28.36,"end":32.300003,"sentiment":"neutral","sentiment_score":0.007325634469880778},{"text":"Thanks for calling.","start":32.440002,"end":33.420002,"sentiment":"positive","sentiment_score":0.6762929757436117},{"text":"We look forward to hearing from you soon.","start":33.56,"end":35.5,"sentiment":"positive","sentiment_score":0.7378593236207962}],"sentiment":"neutral","sentiment_score":0.20128128539632867,"channel":1,"num_words":54,"start":21.275,"end":35.5},{"sentences":[{"text":"The average wait time is currently five minutes.","start":41.635,"end":44.215,"sentiment":"neutral","sentiment_score":-0.15867579448968172},{"text":"Please hold for the next available agent.","start":44.594997,"end":46.934998,"sentiment":"neutral","sentiment_score":-0.09247866698673793}],"sentiment":"neutral","sentiment_score":-0.12778380165497463,"channel":1,"num_words":15,"start":41.635,"end":46.934998}]},"summary":{"result":"success","short":"The customer called Adore Beauty and was advised to use promotions or rewards codes to return items. The representative also provided instructions on how to return items using the website and offered the option to leave a voice message if you'd like to speak with someone. The average wait time is five minutes and the customer is asked to hold for the next available agent."},"intents":{"segments":[{"text":"Thank you for calling Adore Beauty. Before we connect you, here's some helpful information that may answer your question.","start_word":1,"end_word":19,"intents":[{"intent":"Connect","confidence_score":0.18862234}]},{"text":"Looking to return an item? Simply visit our website and scroll to the bottom of the page. You'll find a link to how to return with all of the details.","start_word":39,"end_word":68,"intents":[{"intent":"Return item","confidence_score":0.9246126}]},{"text":"If you'd still like to speak with someone, please stay on the line.","start_word":69,"end_word":81,"intents":[{"intent":"Speak with someone","confidence_score":0.36337152}]},{"text":"Please hold for the next available agent.","start_word":118,"end_word":124,"intents":[{"intent":"Hold for agent","confidence_score":0.39230016}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Adore Beauty.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.6971290111541748},{"text":"Before we connect you, here's some helpful information that may answer your question. If you're using a promo code or Adore rewards, please note these don't apply to sale items or exclude brands. Looking to return an item? Simply visit our website and scroll to the bottom of the page. You'll find a link to how to return with all of the details. If you'd still like to speak with someone, please stay on the line. Or if you prefer not to wait, press 1 at any time to leave a voice mail.","start_word":6,"end_word":98,"sentiment":"neutral","sentiment_score":0.08243772387504578},{"text":"Thanks for calling. We look forward to hearing from you soon.","start_word":99,"end_word":109,"sentiment":"positive","sentiment_score":0.7188419699668884},{"text":"The average wait time is currently five minutes. Please hold for the next available agent.","start_word":110,"end_word":124,"sentiment":"neutral","sentiment_score":-0.13104498386383057}],"average":{"sentiment":"neutral","sentiment_score":0.14643941435424038}}}}