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Is it okay if I put you on hold? Let me just check your account. Okay. Hang on. Hello, Riley? Yes. Thank you for waiting. So after coordinating with our back end team, they they said that the GEO IP location has now been resolved. And can we do speed test run for us to check? So once the test is completed, the result will confirm the country should be showing Australia instead of US, which indicates that the IP location has been corrected. Okay. Sure. And are you can you also visit the iplocation.net site? This site will also check your gear IP location and should mhmm. Have you tried to, like, refreshing or reinstalling, restarting the streaming apps? Mhmm. Okay. I see. So what I'm going to do now is escalate the issue to the provisioning team to investigate this issue again why some websites may still be blocked or experiencing access issue. So our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary. We will continue coordinating with them, and we'll provide you with an update once we receive further information. Is that okay? Is it okay if I update you via email? Mhmm. Yeah. Actually, yeah, some of our customers, after refreshing or reinstalling the app, it worked, but some still having this issue. What we're just advising is that refreshing or restarting the streaming apps or your TV devices so it can detect the updated IP location, which should now be based in Australia. Because the network team has advised us this, that the IP address mismatch has been successfully resolved. But since you're done doing so, the refreshing and deleting, reinstalling the app will escalate the issue again with the provisioning team for them to further check what's the issue still. Yeah. So I'm going to update you via email. Is that yeah. Sure. I I can call you back once I have updated information regarding this. Yeah. Okay. Okay, Sha. Thank you. Bye for now, and sorry for this inconvenience. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. I see. May I have your full name, please, for me to check your account? Mhmm. Okay.\n\nI see. Is it okay if I put you on hold? Let me just check your account. Okay. Hang on.\n\nHello, Riley? Yes. Thank you for waiting. So after coordinating with our back end team, they they said that the GEO IP location has now been resolved. And can we do speed test run for us to check?\n\nSo once the test is completed, the result will confirm the country should be showing Australia instead of US, which indicates that the IP location has been corrected. Okay. Sure. And are you can you also visit the iplocation.net site? This site will also check your gear IP location and should mhmm.\n\nHave you tried to, like, refreshing or reinstalling, restarting the streaming apps? Mhmm. Okay. I see. So what I'm going to do now is escalate the issue to the provisioning team to investigate this issue again why some websites may still be blocked or experiencing access issue.\n\nSo our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary. We will continue coordinating with them, and we'll provide you with an update once we receive further information. Is that okay? Is it okay if I update you via email? Mhmm.\n\nYeah. Actually, yeah, some of our customers, after refreshing or reinstalling the app, it worked, but some still having this issue. What we're just advising is that refreshing or restarting the streaming apps or your TV devices so it can detect the updated IP location, which should now be based in Australia. Because the network team has advised us this, that the IP address mismatch has been successfully resolved. But since you're done doing so, the refreshing and deleting, reinstalling the app will escalate the issue again with the provisioning team for them to further check what's the issue still.\n\nYeah. So I'm going to update you via email. Is that yeah. Sure. I I can call you back once I have updated information regarding this.\n\nYeah. Okay. Okay, Sha. Thank you. Bye for now, and sorry for this inconvenience.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.17377880215644836},{"text":"Good afternoon.","start":2.6399999,"end":3.46,"sentiment":"positive","sentiment_score":0.39780285954475403},{"text":"This is Maureen from Airtel tech support.","start":3.52,"end":6.16,"sentiment":"neutral","sentiment_score":0.33114737059388843},{"text":"How can I assist you today?","start":6.16,"end":7.62,"sentiment":"neutral","sentiment_score":0.32655592759450275},{"text":"Mhmm.","start":19.255,"end":19.755,"sentiment":"neutral","sentiment_score":-0.12057653069496156}],"sentiment":"neutral","sentiment_score":0.30153971472207236,"num_words":17,"start":2.32,"end":19.755},{"sentences":[{"text":"Okay.","start":55.715,"end":56.035,"sentiment":"neutral","sentiment_score":-0.005755752325057983},{"text":"I see.","start":56.035,"end":56.61,"sentiment":"neutral","sentiment_score":-0.007217206992208958},{"text":"May I have your full name, please, for me to check your account?","start":56.93,"end":59.91,"sentiment":"neutral","sentiment_score":0.045345294647491895},{"text":"Mhmm.","start":64.770004,"end":65.270004,"sentiment":"neutral","sentiment_score":0.015433277934789658},{"text":"Okay.","start":68.924995,"end":69.424995,"sentiment":"neutral","sentiment_score":0.01584344170987606}],"sentiment":"neutral","sentiment_score":0.033365299097365804,"num_words":18,"start":55.715,"end":69.424995},{"sentences":[{"text":"I see.","start":69.44499,"end":70.125,"sentiment":"neutral","sentiment_score":0.00826341938227415},{"text":"Is it okay if I put you on hold?","start":70.125,"end":71.884995,"sentiment":"neutral","sentiment_score":0.013110811511675516},{"text":"Let me just check your account.","start":71.884995,"end":73.345,"sentiment":"neutral","sentiment_score":0.011196966593464216},{"text":"Okay.","start":74.524994,"end":74.924995,"sentiment":"neutral","sentiment_score":0.033476442098617554},{"text":"Hang on.","start":74.924995,"end":75.665,"sentiment":"neutral","sentiment_score":0.02542855590581894}],"sentiment":"neutral","sentiment_score":0.014301974792033434,"num_words":20,"start":69.44499,"end":75.665},{"sentences":[{"text":"Hello, Riley?","start":115.94,"end":116.92,"sentiment":"neutral","sentiment_score":0.055821267887949944},{"text":"Yes.","start":118.34,"end":118.84,"sentiment":"neutral","sentiment_score":0.18525119125843048},{"text":"Thank you for waiting.","start":118.9,"end":119.96,"sentiment":"positive","sentiment_score":0.33482281118631363},{"text":"So after coordinating with our back end team, they they said that the GEO IP location has now been resolved.","start":120.020004,"end":128.865,"sentiment":"neutral","sentiment_score":0.11088829599320889},{"text":"And can we do speed test run for us to check?","start":129.565,"end":134.625,"sentiment":"neutral","sentiment_score":0.09205456078052521}],"sentiment":"neutral","sentiment_score":0.12806713316393525,"num_words":38,"start":115.94,"end":134.625},{"sentences":[{"text":"So once the test is completed, the result will confirm the country should be showing Australia instead of US, which indicates that the IP location has been corrected.","start":135.005,"end":147.01999,"sentiment":"neutral","sentiment_score":0.08220867639673608},{"text":"Okay.","start":171.06,"end":171.46,"sentiment":"neutral","sentiment_score":0.057501956820487976},{"text":"Sure.","start":171.46,"end":171.96,"sentiment":"neutral","sentiment_score":0.08929092437028885},{"text":"And are you can you also visit the iplocation.net site?","start":172.66,"end":179.08,"sentiment":"neutral","sentiment_score":0.07157887406647205},{"text":"This site will also check your gear IP location and should mhmm.","start":179.805,"end":185.425,"sentiment":"neutral","sentiment_score":0.02402587498848637}],"sentiment":"neutral","sentiment_score":0.0663987511697297,"num_words":52,"start":135.005,"end":185.425},{"sentences":[{"text":"Have you tried to, like, refreshing or reinstalling, restarting the streaming apps?","start":222.20999,"end":227.98999,"sentiment":"neutral","sentiment_score":-0.05828076787292957},{"text":"Mhmm.","start":245.275,"end":245.73,"sentiment":"neutral","sentiment_score":-0.01900002732872963},{"text":"Okay.","start":255.25,"end":255.65,"sentiment":"neutral","sentiment_score":-0.035780005156993866},{"text":"I see.","start":255.65,"end":256.22998,"sentiment":"neutral","sentiment_score":-0.0610505323857069},{"text":"So what I'm going to do now is escalate the issue to the provisioning team to investigate this issue again why some websites may still be blocked or experiencing access 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email?","start":288.71,"end":292.25,"sentiment":"neutral","sentiment_score":0.07446382774247064},{"text":"Mhmm.","start":303.555,"end":304.055,"sentiment":"neutral","sentiment_score":-0.03639477491378784}],"sentiment":"neutral","sentiment_score":0.13270991647018576,"num_words":53,"start":271.935,"end":304.055},{"sentences":[{"text":"Yeah.","start":343.46,"end":343.96,"sentiment":"neutral","sentiment_score":-0.00038176681846380234},{"text":"Actually, yeah, some of our customers, after refreshing or reinstalling the app, it worked, but some still having this issue.","start":344.25998,"end":356.925,"sentiment":"neutral","sentiment_score":-0.03881974872201681},{"text":"What we're just advising is that refreshing or restarting the streaming apps or your TV devices so it can detect the updated IP location, which should now be based in Australia.","start":357.06497,"end":368.59,"sentiment":"neutral","sentiment_score":-0.03878954743906375},{"text":"Because the network team has advised us this, that the IP address mismatch has been successfully resolved.","start":369.21,"end":376.13498,"sentiment":"neutral","sentiment_score":-0.06391866768107694},{"text":"But since you're done doing so, the refreshing and deleting, reinstalling the app will escalate the issue again with the provisioning team for them to further check what's the issue still.","start":376.435,"end":391.75,"sentiment":"neutral","sentiment_score":-0.11058269176752336}],"sentiment":"neutral","sentiment_score":-0.06493933507241309,"num_words":100,"start":343.46,"end":391.75},{"sentences":[{"text":"Yeah.","start":393.89,"end":394.39,"sentiment":"neutral","sentiment_score":0.04871935397386551},{"text":"So I'm going to update you via email.","start":394.77,"end":399.535,"sentiment":"neutral","sentiment_score":0.0521246544085443},{"text":"Is that yeah.","start":399.535,"end":405.45502,"sentiment":"neutral","sentiment_score":0.03862932386497656},{"text":"Sure.","start":405.45502,"end":405.855,"sentiment":"neutral","sentiment_score":0.10816596448421478},{"text":"I I can call you back once I have updated information regarding this.","start":405.855,"end":410.195,"sentiment":"neutral","sentiment_score":0.07895115648324673}],"sentiment":"neutral","sentiment_score":0.06600521383090661,"num_words":26,"start":393.89,"end":410.195},{"sentences":[{"text":"Yeah.","start":413.12,"end":413.43997,"sentiment":"neutral","sentiment_score":0.05264391005039215},{"text":"Okay.","start":413.43997,"end":413.93997,"sentiment":"neutral","sentiment_score":0.0585593618452549},{"text":"Okay, Sha.","start":414.56,"end":415.59998,"sentiment":"neutral","sentiment_score":0.13957567512989044},{"text":"Thank you.","start":415.59998,"end":416.08,"sentiment":"neutral","sentiment_score":0.28153011202812195},{"text":"Bye for now, and sorry for this inconvenience.","start":416.08,"end":418.5,"sentiment":"neutral","sentiment_score":-0.046935537829995155}],"sentiment":"neutral","sentiment_score":0.04128075311226504,"num_words":14,"start":413.12,"end":418.5},{"sentences":[{"text":"Thank you.","start":420.87997,"end":421.36,"sentiment":"positive","sentiment_score":0.7997913062572479},{"text":"Bye.","start":421.36,"end":421.86,"sentiment":"positive","sentiment_score":0.4716029167175293}],"sentiment":"positive","sentiment_score":0.690395176410675,"num_words":3,"start":420.87997,"end":421.86}]}}]},{"alternatives":[{"transcript":"Hi. How are you going? My name is Riley. I am still having trouble with my Airtel connection after the upgrade that happened about a week ago that changed the geolocation to The US. I'm still, no matter what I do, unable to shake it from The US. I've restarted throughout of the modem, maybe ten seconds, ten minutes. I've had enough for hours, turn it back on, still sets the IP to America. Intermittently, some of my services have worked. Like, for example, YouTube was giving me a mix between Australian and American ads and a few things like that, but it all seems to break after a while. And when I look on there, you find my IP website, it still says I'm in San Jose. So, yeah, just looking at how I can get that back to my actual position. Sure. Riley, r h y l I e, Cooper, c, o o, p e r. Sure. Fine. So, well, so for example, on my computer, it says I'm in Melbourne, but on my phone, it says I'm in America. And on the TV, it says I'm in America too. So I don't really know why that's happening. I've tried clearing cases, but I don't know if there's something I'm missing that I can clear a a a dial point that I can clear and fix it. I'm running a speed test now. Yeah. I checked a couple of them. For the one on my computer, like I said, it says Australia. On my phone, I'm bringing up San Jose. Oh, the speed test failed on the upload. And the TV still has me in The US. And I've tried, like I said, clearing pages and that causing problems with all the streaming services. For example, staying in New York City, Australia. Yeah. Yeah. I've deleted I've deleted and reinstalled. I've cleared caches and data. Nothing's working. So then in The Dales. What's that? L L E S. The Dales is in Oregon, The US. So it says, I mean, North West America. Mhmm. Yeah. Is there anything else? Any other is there any other things I can try to clear it? Like I said, like, my computer says I'm in Melbourne. The other things are saying America. Like, that's, like, worked for a moment, and then now Netflix has stopped working again. Standard doesn't work. Amazon still doesn't work. Let me still say The US. Like and then I've messaged I I the the apartment building that I'm in has a building chat on Facebook, and I spoke to some people in that chat. And some people said that they're still having problems. Some people said that it's fixed immediately. Some people said that once they once they cleared their case, it works, but I'm trying everything that I can think of. Is there anything that you can think of that else that I should try? Otherwise, like and what's the kind of turnaround from this escalation team? Am I gonna be sitting here waiting for an email for a couple of days or a kind of today thing? What's the kind of turnaround? Cool. Okay. Yeah. Is it possible if I can call me back instead? Yeah. Yeah. Sure. Let's do let's do that. All good. Thank you. 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How are you going? My name is Riley. I am still having trouble with my Airtel connection after the upgrade that happened about a week ago that changed the geolocation to The US. I'm still, no matter what I do, unable to shake it from The US.\n\nI've restarted throughout of the modem, maybe ten seconds, ten minutes. I've had enough for hours, turn it back on, still sets the IP to America. Intermittently, some of my services have worked. Like, for example, YouTube was giving me a mix between Australian and American ads and a few things like that, but it all seems to break after a while. And when I look on there, you find my IP website, it still says I'm in San Jose.\n\nSo, yeah, just looking at how I can get that back to my actual position. Sure. Riley, r h y l I e, Cooper, c, o o, p e r. Sure. Fine.\n\nSo, well, so for example, on my computer, it says I'm in Melbourne, but on my phone, it says I'm in America. And on the TV, it says I'm in America too. So I don't really know why that's happening. I've tried clearing cases, but I don't know if there's something I'm missing that I can clear a a a dial point that I can clear and fix it. I'm running a speed test now.\n\nYeah. I checked a couple of them. For the one on my computer, like I said, it says Australia. On my phone, I'm bringing up San Jose. Oh, the speed test failed on the upload.\n\nAnd the TV still has me in The US. And I've tried, like I said, clearing pages and that causing problems with all the streaming services. For example, staying in New York City, Australia. Yeah. Yeah.\n\nI've deleted I've deleted and reinstalled. I've cleared caches and data. Nothing's working. So then in The Dales. What's that?\n\nL L E S. The Dales is in Oregon, The US. So it says, I mean, North West America. Mhmm. Yeah.\n\nIs there anything else? Any other is there any other things I can try to clear it? Like I said, like, my computer says I'm in Melbourne. The other things are saying America. Like, that's, like, worked for a moment, and then now Netflix has stopped working again.\n\nStandard doesn't work. Amazon still doesn't work. Let me still say The US. Like and then I've messaged I I the the apartment building that I'm in has a building chat on Facebook, and I spoke to some people in that chat. And some people said that they're still having problems.\n\nSome people said that it's fixed immediately. Some people said that once they once they cleared their case, it works, but I'm trying everything that I can think of. Is there anything that you can think of that else that I should try? Otherwise, like and what's the kind of turnaround from this escalation team? Am I gonna be sitting here waiting for an email for a couple of days or a kind of today thing?\n\nWhat's the kind of turnaround? Cool. Okay. Yeah. Is it possible if I can call me back instead?\n\nYeah. Yeah. Sure. Let's do let's do that. All good.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.8399997,"end":8.16,"sentiment":"neutral","sentiment_score":0.14975807070732117},{"text":"How are you going?","start":8.16,"end":8.72,"sentiment":"neutral","sentiment_score":0.14214579574763775},{"text":"My name is Riley.","start":8.72,"end":9.7,"sentiment":"neutral","sentiment_score":-0.007455943617969752},{"text":"I am still having trouble with my Airtel connection after the upgrade that happened about a week ago that changed the geolocation to The US.","start":10.24,"end":18.475,"sentiment":"neutral","sentiment_score":-0.243885053396225},{"text":"I'm still, no matter what I do, unable to shake it from The US.","start":19.975,"end":23.735,"sentiment":"negative","sentiment_score":-0.35608682675021036}],"sentiment":"neutral","sentiment_score":-0.216538008962137,"num_words":48,"start":7.8399997,"end":23.735},{"sentences":[{"text":"I've restarted throughout of the modem, maybe ten seconds, ten 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well, so for example, on my computer, it says I'm in Melbourne, but on my phone, it says I'm in America.","start":148.54,"end":154.005,"sentiment":"neutral","sentiment_score":-0.09463096647100015},{"text":"And on the TV, it says I'm in America too.","start":154.005,"end":156.10501,"sentiment":"neutral","sentiment_score":-0.09480445310473443},{"text":"So I don't really know why that's happening.","start":157.285,"end":159.125,"sentiment":"negative","sentiment_score":-0.5265292339026928},{"text":"I've tried clearing cases, but I don't know if there's something I'm missing that I can clear a a a dial point that I can clear and fix it.","start":159.125,"end":167.81999,"sentiment":"negative","sentiment_score":-0.3488239363349717},{"text":"I'm running a speed test 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upload.","start":196.56,"end":199.38,"sentiment":"negative","sentiment_score":-0.3475413527339697}],"sentiment":"neutral","sentiment_score":-0.10968192169176681,"num_words":35,"start":183.095,"end":199.38},{"sentences":[{"text":"And the TV still has me in The US.","start":203.765,"end":207.30501,"sentiment":"neutral","sentiment_score":-0.3281218310197194},{"text":"And I've tried, like I said, clearing pages and that causing problems with all the streaming services.","start":208.565,"end":214.82501,"sentiment":"negative","sentiment_score":-0.39597908714238333},{"text":"For example, staying in New York City, Australia.","start":216.31,"end":218.56999,"sentiment":"neutral","sentiment_score":-0.15744952112436295},{"text":"Yeah.","start":219.03,"end":219.53,"sentiment":"neutral","sentiment_score":-0.038697749376297},{"text":"Yeah.","start":228.70999,"end":229.03,"sentiment":"neutral","sentiment_score":-0.06757587939500809}],"sentiment":"neutral","sentiment_score":-0.3069614099545611,"num_words":36,"start":203.765,"end":229.03},{"sentences":[{"text":"I've deleted I've deleted and reinstalled.","start":229.03,"end":231.765,"sentiment":"neutral","sentiment_score":-0.1654373655716578},{"text":"I've cleared caches and data.","start":231.825,"end":233.605,"sentiment":"neutral","sentiment_score":-0.19790184795856475},{"text":"Nothing's working.","start":234.225,"end":235.125,"sentiment":"neutral","sentiment_score":-0.2943098694086075},{"text":"So then in The Dales.","start":235.425,"end":237.44499,"sentiment":"neutral","sentiment_score":-0.08777841627597809},{"text":"What's that?","start":237.665,"end":238.565,"sentiment":"neutral","sentiment_score":-0.03983277827501297}],"sentiment":"neutral","sentiment_score":-0.1544655404984951,"num_words":20,"start":229.03,"end":238.565},{"sentences":[{"text":"L L E S.","start":240.385,"end":241.845,"sentiment":"neutral","sentiment_score":-0.01625908468849957},{"text":"The Dales is in Oregon, The US.","start":241.905,"end":244.17,"sentiment":"neutral","sentiment_score":-0.02849575611097472},{"text":"So it says, I mean, North West America.","start":247.77,"end":252.11,"sentiment":"neutral","sentiment_score":-0.05377780366688967},{"text":"Mhmm.","start":271.53,"end":272.03,"sentiment":"neutral","sentiment_score":0.00505609717220068},{"text":"Yeah.","start":289.03497,"end":289.51498,"sentiment":"neutral","sentiment_score":0.10363934189081192}],"sentiment":"neutral","sentiment_score":-0.02790636294299648,"num_words":21,"start":240.385,"end":289.51498},{"sentences":[{"text":"Is there anything else?","start":289.51498,"end":290.31497,"sentiment":"neutral","sentiment_score":0.0864337906241417},{"text":"Any other is there any other things I can try to clear it?","start":290.31497,"end":295.91498,"sentiment":"neutral","sentiment_score":0.032545975767649137},{"text":"Like I said, like, my computer says I'm in Melbourne.","start":295.91498,"end":298.41498,"sentiment":"neutral","sentiment_score":-0.06514047272503376},{"text":"The other things are saying America.","start":299.49,"end":300.95,"sentiment":"neutral","sentiment_score":-0.059263317535320915},{"text":"Like, that's, like, worked for a moment, and then now Netflix has stopped working again.","start":302.77,"end":306.07,"sentiment":"neutral","sentiment_score":-0.13817003692189853}],"sentiment":"neutral","sentiment_score":-0.04813963205864032,"num_words":48,"start":289.51498,"end":306.07},{"sentences":[{"text":"Standard doesn't work.","start":306.37,"end":307.16998,"sentiment":"neutral","sentiment_score":-0.23927232126394907},{"text":"Amazon still doesn't work.","start":307.16998,"end":308.63,"sentiment":"neutral","sentiment_score":-0.22354482114315033},{"text":"Let me still say The US.","start":309.33,"end":310.965,"sentiment":"neutral","sentiment_score":-0.06816922376553218},{"text":"Like and then I've messaged I I the the apartment building that I'm in has a building chat on Facebook, and I spoke to some people in that chat.","start":311.925,"end":320.725,"sentiment":"neutral","sentiment_score":-0.04670355308415561},{"text":"And some people said that they're still having problems.","start":320.725,"end":322.645,"sentiment":"neutral","sentiment_score":-0.20425098223818672}],"sentiment":"neutral","sentiment_score":-0.10222889157925166,"num_words":51,"start":306.37,"end":322.645},{"sentences":[{"text":"Some people said that it's fixed immediately.","start":322.645,"end":324.26498,"sentiment":"neutral","sentiment_score":-0.1557794702904565},{"text":"Some people said that once they once they cleared their case, it works, but I'm trying everything that I can think of.","start":326.07,"end":330.81,"sentiment":"neutral","sentiment_score":-0.054918680848045784},{"text":"Is there anything that you can think of that else that I should try?","start":331.35,"end":333.99,"sentiment":"neutral","sentiment_score":0.005379455430167062},{"text":"Otherwise, like and what's the kind of turnaround from this escalation team?","start":333.99,"end":337.66998,"sentiment":"neutral","sentiment_score":-0.061123318349321686},{"text":"Am I gonna be sitting here waiting for an email for a couple of days or a kind of today thing?","start":337.66998,"end":341.11,"sentiment":"neutral","sentiment_score":-0.08418945365008854}],"sentiment":"neutral","sentiment_score":-0.06216859528304715,"num_words":76,"start":322.645,"end":341.11},{"sentences":[{"text":"What's the kind of turnaround?","start":341.11,"end":350.98502,"sentiment":"neutral","sentiment_score":-0.012013294361531734},{"text":"Cool.","start":392.47,"end":392.775,"sentiment":"neutral","sentiment_score":0.09058838337659836},{"text":"Okay.","start":392.935,"end":393.435,"sentiment":"neutral","sentiment_score":0.05688134953379631},{"text":"Yeah.","start":401.655,"end":401.895,"sentiment":"neutral","sentiment_score":0.03403748571872711},{"text":"Is it possible if I can call me back instead?","start":401.895,"end":403.835,"sentiment":"neutral","sentiment_score":0.009919042512774468}],"sentiment":"neutral","sentiment_score":0.012257287330511544,"num_words":18,"start":341.11,"end":403.835},{"sentences":[{"text":"Yeah.","start":411.67,"end":412.15,"sentiment":"neutral","sentiment_score":0.051876477897167206},{"text":"Yeah.","start":412.15,"end":412.39,"sentiment":"neutral","sentiment_score":0.051983900368213654},{"text":"Sure.","start":412.39,"end":412.79,"sentiment":"neutral","sentiment_score":0.06478451937437057},{"text":"Let's do let's do that.","start":412.79,"end":413.79294,"sentiment":"neutral","sentiment_score":0.05383431017398834},{"text":"All good.","start":419.15292,"end":419.63293,"sentiment":"neutral","sentiment_score":0.3062654435634613}],"sentiment":"neutral","sentiment_score":0.10503473356366158,"num_words":10,"start":411.67,"end":419.63293},{"sentences":[{"text":"Thank you.","start":419.63293,"end":420.37292,"sentiment":"neutral","sentiment_score":0.3212110623717308},{"text":"Bye.","start":422.19293,"end":422.69293,"sentiment":"neutral","sentiment_score":-0.0837017223238945}],"sentiment":"neutral","sentiment_score":0.1862401341398557,"num_words":3,"start":419.63293,"end":422.69293}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. How are you going? My name is Riley. I am still having trouble with my Airtel connection after the upgrade that happened about a week ago that changed the geolocation to The US.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm still, no matter what I do, unable to shake it from The US. I've restarted throughout of the modem, maybe ten seconds, ten minutes. I've had enough for hours, turn it back on, still sets the IP to America. Intermittently, some of my services have worked. Like, for example, YouTube was giving me a mix between Australian and American ads and a few things like that, but it all seems to break after a while.\n\nAnd when I look on there, you find my IP website, it still says I'm in San Jose. So, yeah, just looking at how I can get that back to my actual position.\n\nChannel 0: Okay. I see. May I have your full name, please, for me to check your account?\n\nChannel 1: Sure. Riley, r h y l I e,\n\nChannel 0: Mhmm.\n\nChannel 1: Cooper, c, o o, p e r.\n\nChannel 0: Okay. I see. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Sure.\n\nChannel 0: Okay. Hang on. Hello, Riley?\n\nChannel 1: Fine.\n\nChannel 0: Yes. Thank you for waiting. So after coordinating with our back end team, they they said that the GEO IP location has now been resolved. And can we do speed test run for us to check? So once the test is completed, the result will confirm the country should be showing Australia instead of US, which indicates that the IP location has been corrected.\n\nChannel 1: So, well, so for example, on my computer, it says I'm in Melbourne, but on my phone, it says I'm in America. And on the TV, it says I'm in America too. So I don't really know why that's happening. I've tried clearing cases, but I don't know if there's something I'm missing that I can clear a a a dial point that I can clear and fix it. I'm running a speed test now.\n\nChannel 0: Okay. Sure. And are you can you also visit the iplocation.net site? This site will also check your gear IP location\n\nChannel 1: Yeah. I checked a couple\n\nChannel 0: and\n\nChannel 1: of them.\n\nChannel 0: should mhmm.\n\nChannel 1: For the one on my computer, like I said, it says Australia. On my phone, I'm bringing up San Jose. Oh, the speed test failed on the upload. And the TV still has me in The US. And I've tried, like I said, clearing pages and that causing problems with all the streaming services.\n\nFor example, staying in New York City, Australia. Yeah.\n\nChannel 0: Have you tried to, like, refreshing or reinstalling, restarting the streaming apps?\n\nChannel 1: Yeah. I've deleted I've deleted and reinstalled. I've cleared caches and data. Nothing's working. So then in The Dales.\n\nWhat's that? L L E S. The Dales is in Oregon, The US.\n\nChannel 0: Mhmm.\n\nChannel 1: So it says, I mean, North West America.\n\nChannel 0: Okay. I see. So what I'm going to do now is escalate the issue to the provisioning team to investigate this issue again why some websites may still be blocked or experiencing access issue.\n\nChannel 1: Mhmm.\n\nChannel 0: So our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary. We will continue coordinating with them, and we'll provide you with an update once we receive further information. Is that okay? Is it okay\n\nChannel 1: Yeah.\n\nChannel 0: if\n\nChannel 1: Is there\n\nChannel 0: I\n\nChannel 1: anything\n\nChannel 0: update\n\nChannel 1: else? Any\n\nChannel 0: you\n\nChannel 1: other\n\nChannel 0: via email?\n\nChannel 1: is there any other things I can try to clear it? Like I said, like, my computer says I'm in Melbourne. The other things are saying America. Like, that's, like, worked\n\nChannel 0: Mhmm.\n\nChannel 1: for a moment, and then now Netflix has stopped working again. Standard doesn't work. Amazon still doesn't work. Let me still say The US. Like and then I've messaged I I the the apartment building that I'm in has a building chat on Facebook, and I spoke to some people in that chat.\n\nAnd some people said that they're still having problems. Some people said that it's fixed immediately. Some people said that once they once they cleared their case, it works, but I'm trying everything that I can think of. Is there anything that you can think of that else that I should try? Otherwise, like and what's the kind of turnaround from this escalation team?\n\nAm I gonna be sitting here waiting for an email for a couple of days or a kind of today thing? What's the kind\n\nChannel 0: Yeah. Actually, yeah, some of our customers, after refreshing or reinstalling the\n\nChannel 1: of\n\nChannel 0: app,\n\nChannel 1: turnaround?\n\nChannel 0: it worked, but some still having this issue. What we're just advising is that refreshing or restarting the streaming apps or your TV devices so it can detect the updated IP location, which should now be based in Australia. Because the network team has advised us this, that the IP address mismatch has been successfully resolved. But since you're done doing so, the refreshing and deleting, reinstalling the app will escalate the issue again with the provisioning team for them to further check what's the issue still.\n\nChannel 1: Cool. Okay.\n\nChannel 0: Yeah. So I'm going to update you via email. Is that\n\nChannel 1: Yeah. Is it possible if I can call me back instead?\n\nChannel 0: yeah. Sure. I I can call you back once I have updated information regarding this.\n\nChannel 1: Yeah. Yeah. Sure. Let's do\n\nChannel 0: Yeah.\n\nChannel 1: let's do\n\nChannel 0: Okay.\n\nChannel 1: that.\n\nChannel 0: Okay, Sha. Thank you. Bye for now, and sorry for this inconvenience.\n\nChannel 1: All good. Thank you.\n\nChannel 0: Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.17377880215644836},{"text":"Good afternoon.","start":2.6399999,"end":3.46,"sentiment":"positive","sentiment_score":0.39780285954475403},{"text":"This is Maureen from Airtel tech support.","start":3.52,"end":6.16,"sentiment":"neutral","sentiment_score":0.33114737059388843},{"text":"How can I assist you today?","start":6.16,"end":7.62,"sentiment":"neutral","sentiment_score":0.32655592759450275}],"sentiment":"neutral","sentiment_score":0.327921980060637,"channel":0,"num_words":16,"start":2.32,"end":7.62},{"sentences":[{"text":"Hi.","start":7.8399997,"end":8.16,"sentiment":"neutral","sentiment_score":0.14975807070732117},{"text":"How are you going?","start":8.16,"end":8.72,"sentiment":"neutral","sentiment_score":0.14214579574763775},{"text":"My name is Riley.","start":8.72,"end":9.7,"sentiment":"neutral","sentiment_score":-0.007455943617969752},{"text":"I am still having trouble with my Airtel connection after the upgrade that happened about a week ago that changed the geolocation to The US.","start":10.24,"end":18.475,"sentiment":"neutral","sentiment_score":-0.243885053396225}],"sentiment":"neutral","sentiment_score":-0.15907673104940093,"channel":1,"num_words":34,"start":7.8399997,"end":18.475},{"sentences":[{"text":"Mhmm.","start":19.255,"end":19.755,"sentiment":"neutral","sentiment_score":-0.12057653069496156}],"sentiment":"neutral","sentiment_score":-0.12057653069496156,"channel":0,"num_words":1,"start":19.255,"end":19.755},{"sentences":[{"text":"I'm still, no matter what I do, unable to shake it from The US.","start":19.975,"end":23.735,"sentiment":"negative","sentiment_score":-0.35608682675021036},{"text":"I've restarted throughout of the modem, maybe ten seconds, ten minutes.","start":23.735,"end":27.335,"sentiment":"neutral","sentiment_score":-0.25086948004635895},{"text":"I've had enough for hours, turn it back on, still sets the IP to America.","start":27.335,"end":31.36,"sentiment":"neutral","sentiment_score":-0.27672544022401174},{"text":"Intermittently, some of my services have worked.","start":33.260002,"end":35.420002,"sentiment":"neutral","sentiment_score":-0.26509339681693483},{"text":"Like, for example, YouTube was giving me a mix between Australian and American ads and a few things like that, but it all seems to break after a while.","start":35.420002,"end":42.935,"sentiment":"neutral","sentiment_score":-0.2564480726061196}],"sentiment":"neutral","sentiment_score":-0.27879354396933004,"channel":1,"num_words":76,"start":19.975,"end":42.935},{"sentences":[{"text":"And when I look on there, you find my IP website, it still says I'm in San Jose.","start":43.155003,"end":48.535004,"sentiment":"neutral","sentiment_score":-0.2584233664804035},{"text":"So, yeah, just looking at how I can get that back to my actual position.","start":49.955,"end":54.295002,"sentiment":"neutral","sentiment_score":-0.23905480007330576}],"sentiment":"neutral","sentiment_score":-0.24961947265899542,"channel":1,"num_words":33,"start":43.155003,"end":54.295002},{"sentences":[{"text":"Okay.","start":55.715,"end":56.035,"sentiment":"neutral","sentiment_score":-0.005755752325057983},{"text":"I see.","start":56.035,"end":56.61,"sentiment":"neutral","sentiment_score":-0.007217206992208958},{"text":"May I have your full name, please, for me to check your account?","start":56.93,"end":59.91,"sentiment":"neutral","sentiment_score":0.045345294647491895}],"sentiment":"neutral","sentiment_score":0.03558116650674492,"channel":0,"num_words":16,"start":55.715,"end":59.91},{"sentences":[{"text":"Sure.","start":60.35,"end":60.85,"sentiment":"neutral","sentiment_score":0.02432765811681747},{"text":"Riley, r h y l I e,","start":61.07,"end":63.89,"sentiment":"neutral","sentiment_score":0.014510929052318846}],"sentiment":"neutral","sentiment_score":0.015738020185381174,"channel":1,"num_words":8,"start":60.35,"end":63.89},{"sentences":[{"text":"Mhmm.","start":64.770004,"end":65.270004,"sentiment":"neutral","sentiment_score":0.015433277934789658}],"sentiment":"neutral","sentiment_score":0.015433277934789658,"channel":0,"num_words":1,"start":64.770004,"end":65.270004},{"sentences":[{"text":"Cooper, c, o o, p e r.","start":65.79,"end":67.97,"sentiment":"neutral","sentiment_score":0.01241503017289298}],"sentiment":"neutral","sentiment_score":0.01241503017289298,"channel":1,"num_words":7,"start":65.79,"end":67.97},{"sentences":[{"text":"Okay.","start":68.924995,"end":69.424995,"sentiment":"neutral","sentiment_score":0.01584344170987606},{"text":"I see.","start":69.44499,"end":70.125,"sentiment":"neutral","sentiment_score":0.00826341938227415},{"text":"Is it okay if I put you on hold?","start":70.125,"end":71.884995,"sentiment":"neutral","sentiment_score":0.013110811511675516},{"text":"Let me just check your account.","start":71.884995,"end":73.345,"sentiment":"neutral","sentiment_score":0.011196966593464216}],"sentiment":"neutral","sentiment_score":0.012086076868904961,"channel":0,"num_words":18,"start":68.924995,"end":73.345},{"sentences":[{"text":"Sure.","start":73.515,"end":74.015,"sentiment":"neutral","sentiment_score":0.04062342643737793}],"sentiment":"neutral","sentiment_score":0.04062342643737793,"channel":1,"num_words":1,"start":73.515,"end":74.015},{"sentences":[{"text":"Okay.","start":74.524994,"end":74.924995,"sentiment":"neutral","sentiment_score":0.033476442098617554},{"text":"Hang on.","start":74.924995,"end":75.665,"sentiment":"neutral","sentiment_score":0.02542855590581894},{"text":"Hello, Riley?","start":115.94,"end":116.92,"sentiment":"neutral","sentiment_score":0.055821267887949944}],"sentiment":"neutral","sentiment_score":0.03919521793723106,"channel":0,"num_words":5,"start":74.524994,"end":116.92},{"sentences":[{"text":"Fine.","start":117.240005,"end":117.740005,"sentiment":"neutral","sentiment_score":0.11958856880664824}],"sentiment":"neutral","sentiment_score":0.11958856880664824,"channel":1,"num_words":1,"start":117.240005,"end":117.740005},{"sentences":[{"text":"Yes.","start":118.34,"end":118.84,"sentiment":"neutral","sentiment_score":0.18525119125843048},{"text":"Thank you for waiting.","start":118.9,"end":119.96,"sentiment":"positive","sentiment_score":0.33482281118631363},{"text":"So after coordinating with our back end team, they they said that the GEO IP location has now been resolved.","start":120.020004,"end":128.865,"sentiment":"neutral","sentiment_score":0.11088829599320889},{"text":"And can we do speed test run for us to check?","start":129.565,"end":134.625,"sentiment":"neutral","sentiment_score":0.09205456078052521},{"text":"So once the test is completed, the result will confirm the country should be showing Australia instead of US, which indicates that the IP location has been corrected.","start":135.005,"end":147.01999,"sentiment":"neutral","sentiment_score":0.08220867639673608}],"sentiment":"neutral","sentiment_score":0.11026174161816016,"channel":0,"num_words":64,"start":118.34,"end":147.01999},{"sentences":[{"text":"So, well, so for example, on my computer, it says I'm in Melbourne, but on my phone, it says I'm in America.","start":148.54,"end":154.005,"sentiment":"neutral","sentiment_score":-0.09463096647100015},{"text":"And on the TV, it says I'm in America too.","start":154.005,"end":156.10501,"sentiment":"neutral","sentiment_score":-0.09480445310473443},{"text":"So I don't really know why that's happening.","start":157.285,"end":159.125,"sentiment":"negative","sentiment_score":-0.5265292339026928},{"text":"I've tried clearing cases, but I don't know if there's something I'm missing that I can clear a a a dial point that I can clear and fix it.","start":159.125,"end":167.81999,"sentiment":"negative","sentiment_score":-0.3488239363349717},{"text":"I'm running a speed test now.","start":167.88,"end":169.42,"sentiment":"neutral","sentiment_score":-0.12358120704690616}],"sentiment":"neutral","sentiment_score":-0.24132721414168676,"channel":1,"num_words":75,"start":148.54,"end":169.42},{"sentences":[{"text":"Okay.","start":171.06,"end":171.46,"sentiment":"neutral","sentiment_score":0.057501956820487976},{"text":"Sure.","start":171.46,"end":171.96,"sentiment":"neutral","sentiment_score":0.08929092437028885},{"text":"And are you can you also visit the iplocation.net site?","start":172.66,"end":179.08,"sentiment":"neutral","sentiment_score":0.07157887406647205},{"text":"This site will also check your gear IP location","start":179.805,"end":182.545,"sentiment":"neutral","sentiment_score":0.028617312303847738}],"sentiment":"neutral","sentiment_score":0.053339877742387,"channel":0,"num_words":21,"start":171.06,"end":182.545},{"sentences":[{"text":"Yeah.","start":183.095,"end":183.33499,"sentiment":"neutral","sentiment_score":0.02595355361700058},{"text":"I checked a couple","start":183.33499,"end":184.055,"sentiment":"neutral","sentiment_score":0.011936832219362259}],"sentiment":"neutral","sentiment_score":0.014740176498889923,"channel":1,"num_words":5,"start":183.095,"end":184.055},{"sentences":[{"text":"and","start":183.885,"end":184.205,"sentiment":"neutral","sentiment_score":0.011158619076013563}],"sentiment":"neutral","sentiment_score":0.011158619076013563,"channel":0,"num_words":1,"start":183.885,"end":184.205},{"sentences":[{"text":"of them.","start":184.055,"end":184.635,"sentiment":"neutral","sentiment_score":-0.002147981431335211}],"sentiment":"neutral","sentiment_score":-0.002147981431335211,"channel":1,"num_words":2,"start":184.055,"end":184.635},{"sentences":[{"text":"should mhmm.","start":184.205,"end":185.425,"sentiment":"neutral","sentiment_score":0.009798035025596619}],"sentiment":"neutral","sentiment_score":0.009798035025596619,"channel":0,"num_words":2,"start":184.205,"end":185.425},{"sentences":[{"text":"For the one on my computer, like I said, it says Australia.","start":186.775,"end":189.3,"sentiment":"neutral","sentiment_score":-0.06176061928272247},{"text":"On my phone, I'm bringing up San Jose.","start":191.52,"end":194.74,"sentiment":"neutral","sentiment_score":-0.04835174069739878},{"text":"Oh, the speed test failed on the upload.","start":196.56,"end":199.38,"sentiment":"negative","sentiment_score":-0.3475413527339697},{"text":"And the TV still has me in The 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apps?","start":222.20999,"end":227.98999,"sentiment":"neutral","sentiment_score":-0.05828076787292957}],"sentiment":"neutral","sentiment_score":-0.05828076787292957,"channel":0,"num_words":12,"start":222.20999,"end":227.98999},{"sentences":[{"text":"Yeah.","start":228.70999,"end":229.03,"sentiment":"neutral","sentiment_score":-0.06757587939500809},{"text":"I've deleted I've deleted and reinstalled.","start":229.03,"end":231.765,"sentiment":"neutral","sentiment_score":-0.1654373655716578},{"text":"I've cleared caches and data.","start":231.825,"end":233.605,"sentiment":"neutral","sentiment_score":-0.19790184795856475},{"text":"Nothing's working.","start":234.225,"end":235.125,"sentiment":"neutral","sentiment_score":-0.2943098694086075},{"text":"So then in The 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but some still having this issue.","start":351.22498,"end":356.925,"sentiment":"neutral","sentiment_score":-0.09363671881146729},{"text":"What we're just advising is that refreshing or restarting the streaming apps or your TV devices so it can detect the updated IP location, which should now be based in Australia.","start":357.06497,"end":368.59,"sentiment":"neutral","sentiment_score":-0.03878954743906375},{"text":"Because the network team has advised us this, that the IP address mismatch has been successfully resolved.","start":369.21,"end":376.13498,"sentiment":"neutral","sentiment_score":-0.06391866768107694},{"text":"But since you're done doing so, the refreshing and deleting, reinstalling the app will escalate the issue again with the provisioning team for them to further check what's the issue 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inconvenience.","start":416.08,"end":418.5,"sentiment":"neutral","sentiment_score":-0.046935537829995155}],"sentiment":"neutral","sentiment_score":0.03889393930633863,"channel":0,"num_words":12,"start":414.56,"end":418.5},{"sentences":[{"text":"All good.","start":419.15292,"end":419.63293,"sentiment":"neutral","sentiment_score":0.3062654435634613},{"text":"Thank you.","start":419.63293,"end":420.37292,"sentiment":"neutral","sentiment_score":0.3212110623717308}],"sentiment":"neutral","sentiment_score":0.31373825296759605,"channel":1,"num_words":4,"start":419.15292,"end":420.37292},{"sentences":[{"text":"Thank 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The agent, Maureen, asks for their name and checks their account. She informs them that the GEO IP location has been resolved and offers speed test run. The agent will escalate the issue to the provisioning team and provide an update once they receive more information."},"intents":{"segments":[{"text":"I am still having trouble with my Airtel connection after the upgrade that happened about a week ago that changed the geolocation to The US.","start_word":25,"end_word":49,"intents":[{"intent":"Fix airtel connection","confidence_score":0.38689238}]},{"text":"I've tried clearing cases, but I don't know if there's something I'm missing that I can clear a a a dial point that I can clear and fix it.","start_word":321,"end_word":349,"intents":[{"intent":"Clear dial point","confidence_score":0.5586449}]},{"text":"This site will also check your gear IP location Yeah.","start_word":368,"end_word":377,"intents":[{"intent":"Check gear ip location","confidence_score":0.67515725}]},{"text":"So what I'm going to do now is escalate the issue to the provisioning team to investigate this issue again why some websites may still be blocked or experiencing access issue. Mhmm.","start_word":506,"end_word":537,"intents":[{"intent":"Escalate issue","confidence_score":0.72876984}]},{"text":"So our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary. We will continue coordinating with them, and we'll provide you with an update once we receive further information. Is that okay?","start_word":538,"end_word":580,"intents":[{"intent":"Coordinate with providers","confidence_score":0.4557909},{"intent":"Provide update","confidence_score":0.6643167}]},{"text":"Like and then I've messaged I I the the apartment building that I'm in has a building chat on Facebook, and I spoke to some people in that chat.","start_word":653,"end_word":681,"intents":[{"intent":"Message","confidence_score":0.00006791825}]},{"text":"Some people said that it's fixed immediately.","start_word":691,"end_word":697,"intents":[{"intent":"Fix issue","confidence_score":0.21054988}]},{"text":"Some people said that it's fixed immediately. Some people said that once they once they cleared their case, it works, but I'm trying everything that I can think of. Is there anything that you can think of that else that I should try?","start_word":691,"end_word":733,"intents":[{"intent":"Resolve issue","confidence_score":0.22836141}]},{"text":"So I'm going to update you via email. Is that Yeah.","start_word":875,"end_word":885,"intents":[{"intent":"Send email","confidence_score":0.00054542226}]},{"text":"I I can call you back once I have updated information regarding this. Yeah.","start_word":898,"end_word":911,"intents":[{"intent":"Update information","confidence_score":0.14121562}]},{"text":"Bye for now, and sorry for this inconvenience. All good. Thank you.","start_word":925,"end_word":936,"intents":[{"intent":"Apologize","confidence_score":0.10203506}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.17377880215644836},{"text":"Good afternoon. This is Maureen from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3464828133583069},{"text":"How can I assist you today? Hi. How are you going? My name is Riley. I am still having trouble with my Airtel connection after the upgrade that happened about a week ago that changed the geolocation to The US. Mhmm.","start_word":10,"end_word":50,"sentiment":"neutral","sentiment_score":-0.08162236213684082},{"text":"I'm still, no matter what I do, unable to shake it from The US.","start_word":51,"end_word":64,"sentiment":"negative","sentiment_score":-0.35368162393569946},{"text":"I've restarted throughout of the modem, maybe ten seconds, ten minutes. I've had enough for hours, turn it back on, still sets the IP to America. Intermittently, some of my services have worked. Like, for example, YouTube was giving me a mix between Australian and American ads and a few things like that, but it all seems to break after a while. And when I look on there, you find my IP website, it still says I'm in San Jose. So, yeah, just looking at how I can get that back to my actual position. Okay. I see. May I have your full name, please, for me to check your account? Sure. Riley, r h y l I e, Mhmm. Cooper, c, o o, p e r. Okay. I see. Is it okay if I put you on hold? Let me just check your account. Sure. Okay. Hang on. Hello, Riley? Fine. Yes.","start_word":65,"end_word":217,"sentiment":"neutral","sentiment_score":-0.13394317030906677},{"text":"Thank you for waiting.","start_word":218,"end_word":221,"sentiment":"positive","sentiment_score":0.3358379900455475},{"text":"So after coordinating with our back end team, they they said that the GEO IP location has now been resolved. And can we do speed test run for us to check? So once the test is completed, the result will confirm the country should be showing Australia instead of US, which indicates that the IP location has been corrected. So, well, so for example, on my computer, it says I'm in Melbourne, but on my phone, it says I'm in America. And on the TV, it says I'm in America too.","start_word":222,"end_word":312,"sentiment":"neutral","sentiment_score":0.016981853172183037},{"text":"So I don't really know why that's happening. I've tried clearing cases, but I don't know if there's something I'm missing that I can clear a a a dial point that I can clear and fix it.","start_word":313,"end_word":349,"sentiment":"negative","sentiment_score":-0.3944226503372192},{"text":"I'm running a speed test now. Okay. Sure. And are you can you also visit the iplocation.net site? This site will also check your gear IP location Yeah. I checked a couple and of them. should mhmm. For the one on my computer, like I said, it says Australia. On my phone, I'm bringing up San Jose.","start_word":350,"end_word":406,"sentiment":"neutral","sentiment_score":-0.009649924002587795},{"text":"Oh, the speed test failed on the upload.","start_word":407,"end_word":414,"sentiment":"negative","sentiment_score":-0.3414914309978485},{"text":"And the TV still has me in The US.","start_word":415,"end_word":423,"sentiment":"neutral","sentiment_score":-0.3236764371395111},{"text":"And I've tried, like I said, clearing pages and that causing problems with all the streaming services.","start_word":424,"end_word":440,"sentiment":"negative","sentiment_score":-0.3855098783969879},{"text":"For example, staying in New York City, Australia. Yeah. Have you tried to, like, refreshing or reinstalling, restarting the streaming apps? Yeah. I've deleted I've deleted and reinstalled. I've cleared caches and data. Nothing's working. So then in The Dales. What's that? L L E S. The Dales is in Oregon, The US. Mhmm. So it says, I mean, North West America. Okay. I see. So what I'm going to do now is escalate the issue to the provisioning team to investigate this issue again why some websites may still be blocked or experiencing access issue. Mhmm. So our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary. We will continue coordinating with them, and we'll provide you with an update once we receive further information. Is that okay? Is it okay Yeah. if Is there I anything update else? Any you other via email? is there any other things I can try to clear it? Like I said, like, my computer says I'm in Melbourne. The other things are saying America. Like, that's, like, worked Mhmm. for a moment, and then now Netflix has stopped working again. Standard doesn't work. Amazon still doesn't work. Let me still say The US. Like and then I've messaged I I the the apartment building that I'm in has a building chat on Facebook, and I spoke to some people in that chat. And some people said that they're still having problems. Some people said that it's fixed immediately. Some people said that once they once they cleared their case, it works, but I'm trying everything that I can think of. Is there anything that you can think of that else that I should try? Otherwise, like and what's the kind of turnaround from this escalation team? Am I gonna be sitting here waiting for an email for a couple of days or a kind of today thing? What's the kind Yeah. Actually, yeah, some of our customers, after refreshing or reinstalling the of app, turnaround? it worked, but some still having this issue. What we're just advising is that refreshing or restarting the streaming apps or your TV devices so it can detect the updated IP location, which should now be based in Australia. Because the network team has advised us this, that the IP address mismatch has been successfully resolved. But since you're done doing so, the refreshing and deleting, reinstalling the app will escalate the issue again with the provisioning team for them to further check what's the issue still. Cool. Okay. Yeah. So I'm going to update you via email. Is that Yeah. Is it possible if I can call me back instead? yeah. Sure. I I can call you back once I have updated information regarding this. Yeah. Yeah. Sure. Let's do Yeah. let's do Okay. that. Okay, Sha. Thank you. Bye for now, and sorry for this inconvenience. All good.","start_word":441,"end_word":934,"sentiment":"neutral","sentiment_score":-0.04048358902395496},{"text":"Thank you. Thank you. Bye.","start_word":935,"end_word":939,"sentiment":"positive","sentiment_score":0.5300860524177551},{"text":"Bye.","start_word":940,"end_word":940,"sentiment":"neutral","sentiment_score":0.2857085168361664}],"average":{"sentiment":"neutral","sentiment_score":-0.07073014278151378}}}}