{"metadata":{"transaction_key":"deprecated","request_id":"019f6d57-8718-7562-9545-f949c112a340","sha256":"02e42996307acc5e0dbae0269835280b59fb90cd3c7f57ee69b9001fbac77d61","created":"2026-07-16T23:51:21.340Z","duration":7.9199376,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Firestrip. I'm unavailable at the moment. Please leave a message, and I'll return your call.","confidence":1.0,"words":[{"word":"hi","start":0.48,"end":0.71999997,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.004387767985463142},{"word":"you've","start":0.71999997,"end":1.12,"confidence":0.98217773,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.07277368009090424},{"word":"reached","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.07485339045524597},{"word":"firestrip","start":1.36,"end":1.86,"confidence":0.5831706,"punctuated_word":"Firestrip.","sentiment":"neutral","sentiment_score":-0.0961945652961731},{"word":"i'm","start":2.24,"end":2.6399999,"confidence":0.9189453,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5847173929214478},{"word":"unavailable","start":2.6399999,"end":3.1399999,"confidence":0.9980469,"punctuated_word":"unavailable","sentiment":"negative","sentiment_score":-0.7128685712814331},{"word":"at","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6879712343215942},{"word":"the","start":3.36,"end":3.4399998,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6922661662101746},{"word":"moment","start":3.4399998,"end":3.9199998,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.5917630791664124},{"word":"please","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4249911308288574},{"word":"leave","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.3359757661819458},{"word":"a","start":4.4,"end":4.48,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.34350189566612244},{"word":"message","start":4.48,"end":4.7999997,"confidence":0.9472656,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2719637453556061},{"word":"and","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.18380935490131375},{"word":"i'll","start":4.96,"end":5.12,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.1983579844236374},{"word":"return","start":5.12,"end":5.44,"confidence":1.0,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.2799184024333954},{"word":"your","start":5.44,"end":5.68,"confidence":0.9951172,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.37000641226768494},{"word":"call","start":5.68,"end":6.18,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.17884624004364014}],"paragraphs":{"transcript":"\nHi. You've reached Firestrip. I'm unavailable at the moment. Please leave a message, and I'll return your call.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":-0.004387767985463142},{"text":"You've reached Firestrip.","start":0.71999997,"end":1.86,"sentiment":"neutral","sentiment_score":-0.08127387861410777},{"text":"I'm unavailable at the moment.","start":2.24,"end":3.9199998,"sentiment":"negative","sentiment_score":-0.6539172887802124},{"text":"Please leave a message, and I'll return your call.","start":3.9199998,"end":6.18,"sentiment":"neutral","sentiment_score":-0.28748565912246704}],"sentiment":"negative","sentiment_score":-0.3391759322128362,"num_words":18,"start":0.48,"end":6.18}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Firestrip. I'm unavailable at the moment. Please leave a message, and I'll return your call.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":-0.004387767985463142},{"text":"You've reached Firestrip.","start":0.71999997,"end":1.86,"sentiment":"neutral","sentiment_score":-0.08127387861410777},{"text":"I'm unavailable at the moment.","start":2.24,"end":3.9199998,"sentiment":"negative","sentiment_score":-0.6539172887802124},{"text":"Please leave a message, and I'll return your call.","start":3.9199998,"end":6.18,"sentiment":"neutral","sentiment_score":-0.28748565912246704}],"sentiment":"negative","sentiment_score":-0.3391759322128362,"channel":1,"num_words":18,"start":0.48,"end":6.18}]},"summary":{"result":"success","short":"Hi. You've reached Firestrip. I'm unavailable at the moment. Please leave a message, and I'll return your call."},"intents":{"segments":[{"text":"Please leave a message, and I'll return your call.","start_word":9,"end_word":17,"intents":[{"intent":"Leave message","confidence_score":0.5840753},{"intent":"Return call","confidence_score":0.9902663}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Firestrip.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":-0.06867282837629318},{"text":"I'm unavailable at the moment.","start_word":4,"end_word":8,"sentiment":"negative","sentiment_score":-0.6288480758666992},{"text":"Please leave a message, and I'll return your call.","start_word":9,"end_word":17,"sentiment":"neutral","sentiment_score":-0.2819299101829529}],"average":{"sentiment":"neutral","sentiment_score":-0.30201655626296997}}}}