{"metadata":{"transaction_key":"deprecated","request_id":"01a0ccee-103b-75d1-9791-11ed8f429a10","sha256":"69278a3ce2db19625973a974fb1e6a7c5e459fbc7ef4dcd84be15a187800c23f","created":"2026-09-23T06:22:33.423Z","duration":554.39996,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1738,"output_tokens":119},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2094,"output_tokens":2099},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2094,"output_tokens":306}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Hi, Georgia. This is Jenna phoning from Oakview Financial. How are you today? I'm good. I'm good. I've sent I just tried to phone Melinda's mobile and got a note to give you a call for any assistance. I sent her an email on Monday just about a client having some a an exclusion reviewed with one pass, but we're running into some roadblocks. And given that it is based off results from a genetic given that it is based off results from a genetic test, we are on a tight time frame getting close to the October 8 when, you know, insurance companies can no longer rely on those for decisions. So I was hoping to get some assistance from her in getting a response because today it's been a few weeks now, and to date, we keep just kind of getting no response. Yes. Tamara Olsen, o h l s o m. No. I didn't. I no. I sent it in the afternoon, but what I'll do is I'll forward it to you as well if that's okay. Can sorry. I'm just pressing all the wrong buttons possible here right now. Okay. Won't be a sec. Change that to the screen. Okay. What is your email address, Georgia? J o r j a. Yep. Okay. Thank you. Yeah. It's just so, basically, the background is the client had a breast and ovarian cancer exclusion applied to her cover due to her sister passing away to it from it from breast cancer, and the client has since had the genetic testing all completed, and it's all come back negative, for the gene. So she's at a standard risk of pretty much anybody else now. So we really wanna rely on that genetic testing to hopefully get her exclusion removed. We're just having no luck at all getting any response, and you'll see that e I'll just hit forward on that email now. You'll we've attempted a few times and just not getting any any traction. No. That's okay. I didn't no. No. That's okay. It's absolutely fine. Yeah. So we've been told that if there's because someone in our office spoke with them. So, basically, the last outcome was they've referred it to the chief medical officer for a decision, and then the latest update was they're waiting on the doctors, have collected lots of papers, and referred the matter to many different teams, and a lot of work's going on in the background. The issue we have for the client is to make sure she's not disadvantaged as if OnePath doesn't wanna remove it. We need to go to market to see if there are other insurers that will offer her cover without the exclusion before the eighth because, you know, she can't rely on that genetic testing afterwards. So it's really yeah. No. No. So from the the legislation's changed. So from the October 8, the government has said insurance companies can't rely on genetic testing to make underwriting decisions. Yes. Yes. Yeah. No. Yes. So we yeah. And we're kinda stuck because we wanna do we wanna make sure the client isn't disadvantaged, and we are on a time frame here. So I really do need a decision probably by Friday, I'd say, if that's possible. Oh, you haven't? Yeah. There's a couple. I'll just give you the first one. 8 50 531 85. So your email address was j o r j a dot brookining, b r, o o, k I n g at okay. Alright. Beautiful. Yep. I am not sure. The person that has been dealing with it for us is no longer with our team, so I'm not sure. Yeah. There's been a Jackie and a Katie that our team has worked with. Yeah. No. That's okay. It's just been we're coming up to, like, the two week mark now, and we've lost two weeks already. I can't I I can't afford to lose any more time in the client's best interest. Okay. Alright. Yep. No. That's okay. I that's absolutely fine. I understand. Okay. Okay. Thank you so much. You too. Bye bye.","confidence":0.9980469,"words":[{"word":"hi","start":0.39999998,"end":0.9,"confidence":0.80981445,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05744443833827973},{"word":"hi","start":4.3199997,"end":4.64,"confidence":0.99560547,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.061795979738235474},{"word":"georgia","start":4.64,"end":5.12,"confidence":0.99609375,"punctuated_word":"Georgia.","sentiment":"neutral","sentiment_score":0.09003835916519165},{"word":"this","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.08547387272119522},{"word":"is","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0944492295384407},{"word":"jenna","start":5.44,"end":5.8399997,"confidence":0.9941406,"punctuated_word":"Jenna","sentiment":"neutral","sentiment_score":0.1079338937997818},{"word":"phoning","start":5.8399997,"end":6.08,"confidence":0.94555664,"punctuated_word":"phoning","sentiment":"neutral","sentiment_score":0.09559907764196396},{"word":"from","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10085981339216232},{"word":"oakview","start":6.3199997,"end":6.7999997,"confidence":0.8713379,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.11022010445594788},{"word":"financial","start":6.7999997,"end":7.2999997,"confidence":0.99853516,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.10821281373500824},{"word":"how","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.15039239823818207},{"word":"are","start":7.52,"end":7.6,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.14923864603042605},{"word":"you","start":7.6,"end":7.7599998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15170249342918396},{"word":"today","start":7.7599998,"end":8.26,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.1526303589344025},{"word":"i'm","start":10.639999,"end":10.96,"confidence":0.97680664,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.3349573314189911},{"word":"good","start":10.96,"end":11.36,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.36601704359054565},{"word":"i'm","start":11.36,"end":11.679999,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.3834467828273773},{"word":"good","start":11.679999,"end":12.179999,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3646113872528076},{"word":"i've","start":12.695,"end":13.095,"confidence":0.9316406,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.0770559161901474},{"word":"sent","start":13.095,"end":13.495,"confidence":0.9873047,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.028566746041178703},{"word":"i","start":13.815,"end":13.895,"confidence":0.9448242,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02899070829153061},{"word":"just","start":13.895,"end":14.135,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.018403928726911545},{"word":"tried","start":14.135,"end":14.375,"confidence":0.99902344,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.0056564174592494965},{"word":"to","start":14.375,"end":14.535,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01739739254117012},{"word":"phone","start":14.535,"end":14.855,"confidence":0.97314453,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.01902957633137703},{"word":"melinda's","start":14.855,"end":15.355,"confidence":0.9916992,"punctuated_word":"Melinda's","sentiment":"neutral","sentiment_score":0.026152372360229492},{"word":"mobile","start":17.975,"end":18.455,"confidence":0.9667969,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":0.034943073987960815},{"word":"and","start":18.455,"end":18.955,"confidence":0.88720703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009155455976724625},{"word":"got","start":19.255,"end":19.494999,"confidence":0.73583984,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.008358785882592201},{"word":"a","start":19.494999,"end":19.575,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0009584352374076844},{"word":"note","start":19.575,"end":20.055,"confidence":0.99902344,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.006377462297677994},{"word":"to","start":20.055,"end":20.375,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015712331980466843},{"word":"give","start":20.375,"end":20.535,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.014875881373882294},{"word":"you","start":20.535,"end":20.775,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03073851764202118},{"word":"a","start":20.775,"end":21.015,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02894662693142891},{"word":"call","start":21.015,"end":21.415,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.040355484932661057},{"word":"for","start":21.415,"end":21.654999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06258053332567215},{"word":"any","start":21.654999,"end":21.974998,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.08090510219335556},{"word":"assistance","start":21.974998,"end":22.474998,"confidence":0.9995117,"punctuated_word":"assistance.","sentiment":"neutral","sentiment_score":0.020217880606651303},{"word":"i","start":23.255001,"end":23.494999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10692884773015976},{"word":"sent","start":23.494999,"end":23.814999,"confidence":0.97265625,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.1083662137389183},{"word":"her","start":23.814999,"end":24.055,"confidence":0.9951172,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.07756436616182327},{"word":"an","start":24.055,"end":24.295,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.09231626987457275},{"word":"email","start":24.295,"end":24.795,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.09157004207372664},{"word":"on","start":25.69,"end":26.01,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1053541824221611},{"word":"monday","start":26.01,"end":26.51,"confidence":0.9970703,"punctuated_word":"Monday","sentiment":"neutral","sentiment_score":-0.097590371966362},{"word":"just","start":26.730001,"end":27.050001,"confidence":0.9550781,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.108176551759243},{"word":"about","start":27.050001,"end":27.29,"confidence":0.9970703,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.07440707087516785},{"word":"a","start":27.29,"end":27.61,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.052784115076065063},{"word":"client","start":27.61,"end":28.11,"confidence":0.9892578,"punctuated_word":"client","sentiment":"neutral","sentiment_score":-0.06964148581027985},{"word":"having","start":30.810001,"end":31.310001,"confidence":0.9550781,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.06947329640388489},{"word":"some","start":31.69,"end":32.190002,"confidence":0.9707031,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.10334953665733336},{"word":"a","start":32.73,"end":33.13,"confidence":0.9536133,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08645890653133392},{"word":"an","start":33.37,"end":33.61,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.09749582409858704},{"word":"exclusion","start":33.61,"end":34.11,"confidence":0.99902344,"punctuated_word":"exclusion","sentiment":"neutral","sentiment_score":-0.10015353560447691},{"word":"reviewed","start":34.49,"end":34.99,"confidence":0.9902344,"punctuated_word":"reviewed","sentiment":"neutral","sentiment_score":-0.07233471423387527},{"word":"with","start":35.21,"end":35.690002,"confidence":0.9902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.12241503596305849},{"word":"one","start":35.690002,"end":36.010002,"confidence":0.58447266,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.11396361887454988},{"word":"pass","start":36.010002,"end":36.510002,"confidence":0.7253418,"punctuated_word":"pass,","sentiment":"neutral","sentiment_score":-0.10900944471359252},{"word":"but","start":36.81,"end":36.97,"confidence":0.9838867,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1555493175983429},{"word":"we're","start":36.97,"end":37.21,"confidence":0.99365234,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.2749027609825134},{"word":"running","start":37.21,"end":37.53,"confidence":0.9951172,"punctuated_word":"running","sentiment":"negative","sentiment_score":-0.3882010579109192},{"word":"into","start":37.53,"end":37.93,"confidence":0.9873047,"punctuated_word":"into","sentiment":"negative","sentiment_score":-0.449281245470047},{"word":"some","start":37.93,"end":38.43,"confidence":0.984375,"punctuated_word":"some","sentiment":"negative","sentiment_score":-0.41345253586769104},{"word":"roadblocks","start":38.65,"end":38.746002,"confidence":0.9527995,"punctuated_word":"roadblocks.","sentiment":"neutral","sentiment_score":-0.3075740337371826},{"word":"and","start":38.746002,"end":38.842003,"confidence":0.9316406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1552906036376953},{"word":"given","start":38.842003,"end":38.938,"confidence":0.5673828,"punctuated_word":"given","sentiment":"neutral","sentiment_score":-0.269193172454834},{"word":"that","start":38.938,"end":39.034,"confidence":0.5185547,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.17723378539085388},{"word":"it","start":39.034,"end":39.13,"confidence":0.5283203,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.19817759096622467},{"word":"is","start":39.13,"end":39.226,"confidence":0.5205078,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2025255560874939},{"word":"based","start":39.226,"end":39.322002,"confidence":0.83251953,"punctuated_word":"based","sentiment":"neutral","sentiment_score":-0.20177680253982544},{"word":"off","start":39.322002,"end":39.418,"confidence":0.51464844,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.23555076122283936},{"word":"results","start":39.418,"end":39.514,"confidence":0.87158203,"punctuated_word":"results","sentiment":"neutral","sentiment_score":-0.23523372411727905},{"word":"from","start":39.514,"end":39.61,"confidence":0.8457031,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.19397962093353271},{"word":"a","start":39.61,"end":39.690002,"confidence":0.90527344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16558916866779327},{"word":"genetic","start":39.690002,"end":40.035,"confidence":0.64746094,"punctuated_word":"genetic","sentiment":"neutral","sentiment_score":-0.17113688588142395},{"word":"given","start":40.515,"end":40.755,"confidence":0.9902344,"punctuated_word":"given","sentiment":"neutral","sentiment_score":-0.16660571098327637},{"word":"that","start":40.755,"end":41.255,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1406320333480835},{"word":"it","start":42.035,"end":42.195,"confidence":0.9902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1634933352470398},{"word":"is","start":42.195,"end":42.435,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.16811077296733856},{"word":"based","start":42.435,"end":42.755,"confidence":1.0,"punctuated_word":"based","sentiment":"neutral","sentiment_score":-0.1452646404504776},{"word":"off","start":42.755,"end":42.915,"confidence":0.9560547,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.174829363822937},{"word":"results","start":42.915,"end":43.315,"confidence":0.9980469,"punctuated_word":"results","sentiment":"neutral","sentiment_score":-0.2064625918865204},{"word":"from","start":43.315,"end":43.475,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.2007501721382141},{"word":"a","start":43.475,"end":43.635,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1660696566104889},{"word":"genetic","start":43.635,"end":44.035,"confidence":1.0,"punctuated_word":"genetic","sentiment":"neutral","sentiment_score":-0.09809775650501253},{"word":"test","start":44.035,"end":44.275,"confidence":0.9904785,"punctuated_word":"test,","sentiment":"neutral","sentiment_score":-0.1858176440000534},{"word":"we","start":44.275,"end":44.435,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.28710758686065674},{"word":"are","start":44.435,"end":44.515,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.33217281103134155},{"word":"on","start":44.515,"end":44.755,"confidence":0.94140625,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.34424594044685364},{"word":"a","start":44.755,"end":44.995,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3127858638763428},{"word":"tight","start":44.995,"end":45.315,"confidence":0.9892578,"punctuated_word":"tight","sentiment":"neutral","sentiment_score":-0.2644352614879608},{"word":"time","start":45.315,"end":45.635,"confidence":0.9453125,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.26501041650772095},{"word":"frame","start":45.635,"end":46.135,"confidence":1.0,"punctuated_word":"frame","sentiment":"neutral","sentiment_score":-0.2676383852958679},{"word":"getting","start":47.075,"end":47.395,"confidence":0.82910156,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.3057418465614319},{"word":"close","start":47.395,"end":47.715,"confidence":0.9970703,"punctuated_word":"close","sentiment":"neutral","sentiment_score":-0.2805537283420563},{"word":"to","start":47.715,"end":47.795,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.27052468061447144},{"word":"the","start":47.795,"end":47.954998,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25985026359558105},{"word":"october","start":47.954998,"end":48.355,"confidence":0.9973958,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.14494813978672028},{"word":"8","start":48.355,"end":48.755,"confidence":0.9973958,"punctuated_word":"8","sentiment":"neutral","sentiment_score":-0.19131097197532657},{"word":"when","start":48.755,"end":48.995,"confidence":0.98339844,"punctuated_word":"when,","sentiment":"neutral","sentiment_score":-0.20238032937049863},{"word":"you","start":48.995,"end":49.155,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2188364714384079},{"word":"know","start":49.155,"end":49.395,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.23496681451797485},{"word":"insurance","start":49.395,"end":49.795,"confidence":1.0,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.23258256912231445},{"word":"companies","start":49.795,"end":50.295,"confidence":0.99902344,"punctuated_word":"companies","sentiment":"neutral","sentiment_score":-0.3073344826698303},{"word":"can","start":50.515,"end":50.675,"confidence":0.9892578,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.27268415689468384},{"word":"no","start":50.675,"end":50.835,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.29520300030708313},{"word":"longer","start":50.835,"end":51.155,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.3103276789188385},{"word":"rely","start":51.155,"end":51.475,"confidence":0.9980469,"punctuated_word":"rely","sentiment":"neutral","sentiment_score":-0.21972742676734924},{"word":"on","start":51.475,"end":51.555,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.22849200665950775},{"word":"those","start":51.555,"end":51.875,"confidence":0.9980469,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.17564885318279266},{"word":"for","start":51.875,"end":52.375,"confidence":0.9404297,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.20047011971473697},{"word":"decisions","start":53.350002,"end":53.850002,"confidence":0.9782715,"punctuated_word":"decisions.","sentiment":"neutral","sentiment_score":-0.16277940571308136},{"word":"so","start":54.39,"end":54.63,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1290963739156723},{"word":"i","start":54.63,"end":54.79,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14276552200317383},{"word":"was","start":54.79,"end":55.030003,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.10997086018323898},{"word":"hoping","start":55.030003,"end":55.43,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":-0.1039656177163124},{"word":"to","start":55.43,"end":55.670002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.019090786576271057},{"word":"get","start":55.670002,"end":55.91,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.0135430246591568},{"word":"some","start":55.91,"end":56.31,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.042093195021152496},{"word":"assistance","start":56.31,"end":56.81,"confidence":1.0,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.03717530518770218},{"word":"from","start":57.030003,"end":57.350002,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06488712131977081},{"word":"her","start":57.350002,"end":57.850002,"confidence":0.98535156,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.08170043677091599},{"word":"in","start":57.99,"end":58.23,"confidence":0.98828125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.093631312251091},{"word":"getting","start":58.23,"end":58.550003,"confidence":1.0,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.02727508544921875},{"word":"a","start":58.550003,"end":58.71,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04976627603173256},{"word":"response","start":58.71,"end":59.190002,"confidence":1.0,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.03288979083299637},{"word":"because","start":59.190002,"end":59.43,"confidence":0.7026367,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.13856187462806702},{"word":"today","start":59.43,"end":59.75,"confidence":0.8305664,"punctuated_word":"today","sentiment":"neutral","sentiment_score":-0.29717519879341125},{"word":"it's","start":59.83,"end":60.07,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2942596673965454},{"word":"been","start":60.07,"end":60.23,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.28028589487075806},{"word":"a","start":60.23,"end":60.31,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.24165356159210205},{"word":"few","start":60.31,"end":60.550003,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.24023783206939697},{"word":"weeks","start":60.550003,"end":60.79,"confidence":1.0,"punctuated_word":"weeks","sentiment":"neutral","sentiment_score":-0.2405923753976822},{"word":"now","start":60.79,"end":60.95,"confidence":0.7203369,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.1967051476240158},{"word":"and","start":60.95,"end":61.11,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16763125360012054},{"word":"to","start":61.11,"end":61.27,"confidence":0.78125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2536347806453705},{"word":"date","start":61.27,"end":61.510002,"confidence":0.93969727,"punctuated_word":"date,","sentiment":"neutral","sentiment_score":-0.27139198780059814},{"word":"we","start":61.510002,"end":61.75,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.34182581305503845},{"word":"keep","start":61.75,"end":61.99,"confidence":0.99902344,"punctuated_word":"keep","sentiment":"negative","sentiment_score":-0.48633861541748047},{"word":"just","start":61.99,"end":62.230003,"confidence":0.99316406,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.3537401258945465},{"word":"kind","start":62.230003,"end":62.47,"confidence":0.9921875,"punctuated_word":"kind","sentiment":"negative","sentiment_score":-0.33904069662094116},{"word":"of","start":62.47,"end":62.63,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.30307430028915405},{"word":"getting","start":62.63,"end":63.13,"confidence":1.0,"punctuated_word":"getting","sentiment":"negative","sentiment_score":-0.3873208165168762},{"word":"no","start":64.15,"end":64.31,"confidence":0.99902344,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.373771071434021},{"word":"response","start":64.31,"end":64.81,"confidence":0.99853516,"punctuated_word":"response.","sentiment":"neutral","sentiment_score":-0.3245737552642822},{"word":"yes","start":77.665,"end":78.15,"confidence":0.99365234,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.008767420426011086},{"word":"tamara","start":78.630005,"end":79.130005,"confidence":0.9453125,"punctuated_word":"Tamara","sentiment":"neutral","sentiment_score":0.00440134946256876},{"word":"olsen","start":79.270004,"end":79.770004,"confidence":0.8220215,"punctuated_word":"Olsen,","sentiment":"neutral","sentiment_score":0.0037626393605023623},{"word":"o","start":80.15,"end":80.65,"confidence":0.9892578,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.004768397193402052},{"word":"h","start":81.590004,"end":81.91,"confidence":1.0,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.0030038822442293167},{"word":"l","start":81.91,"end":82.15,"confidence":0.99902344,"punctuated_word":"l","sentiment":"neutral","sentiment_score":0.00029220059514045715},{"word":"s","start":82.15,"end":82.39,"confidence":0.99902344,"punctuated_word":"s","sentiment":"neutral","sentiment_score":-0.00383149366825819},{"word":"o","start":82.39,"end":82.630005,"confidence":1.0,"punctuated_word":"o","sentiment":"neutral","sentiment_score":-0.00318744545802474},{"word":"m","start":82.630005,"end":83.130005,"confidence":0.7685547,"punctuated_word":"m.","sentiment":"neutral","sentiment_score":-0.004811158403754234},{"word":"no","start":95.205,"end":95.445,"confidence":0.8232422,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17518500983715057},{"word":"i","start":95.445,"end":95.685,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18077053129673004},{"word":"didn't","start":95.685,"end":96.185,"confidence":0.97347003,"punctuated_word":"didn't.","sentiment":"neutral","sentiment_score":-0.179918572306633},{"word":"i","start":98.565,"end":99.065,"confidence":0.9394531,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11726132035255432},{"word":"no","start":104.885,"end":105.125,"confidence":0.98999023,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.11382228881120682},{"word":"i","start":105.125,"end":105.205,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12750403583049774},{"word":"sent","start":105.205,"end":105.445,"confidence":0.9980469,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.1338469386100769},{"word":"it","start":105.445,"end":105.605,"confidence":0.9838867,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1175767257809639},{"word":"in","start":105.605,"end":105.81,"confidence":0.9873047,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.10564999282360076},{"word":"the","start":105.97,"end":106.049995,"confidence":0.9160156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09166035801172256},{"word":"afternoon","start":106.049995,"end":106.29,"confidence":0.75756836,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":-0.09477189183235168},{"word":"but","start":106.29,"end":106.689995,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07563453912734985},{"word":"what","start":106.689995,"end":106.85,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.08383327722549438},{"word":"i'll","start":106.85,"end":107.009995,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.05856514722108841},{"word":"do","start":107.009995,"end":107.25,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.059616684913635254},{"word":"is","start":107.25,"end":107.49,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05226598307490349},{"word":"i'll","start":107.49,"end":107.729996,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.03750481456518173},{"word":"forward","start":107.729996,"end":108.049995,"confidence":1.0,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":-0.04181370511651039},{"word":"it","start":108.049995,"end":108.29,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.041904546320438385},{"word":"to","start":108.29,"end":108.369995,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.018620546907186508},{"word":"you","start":108.369995,"end":108.869995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02240271121263504},{"word":"as","start":109.17,"end":109.409996,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.023033812642097473},{"word":"well","start":109.409996,"end":109.729996,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.05314039438962936},{"word":"if","start":109.729996,"end":109.89,"confidence":0.6796875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.002489691600203514},{"word":"that's","start":109.89,"end":110.21,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.004896971397101879},{"word":"okay","start":110.21,"end":110.71,"confidence":0.99194336,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.00796920619904995},{"word":"can","start":113.009995,"end":113.409996,"confidence":0.6665039,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.03912537544965744},{"word":"sorry","start":113.649994,"end":114.049995,"confidence":0.99560547,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.035047922283411026},{"word":"i'm","start":114.049995,"end":114.28999,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.19458751380443573},{"word":"just","start":114.28999,"end":114.78999,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.17741084098815918},{"word":"pressing","start":114.85,"end":115.25,"confidence":1.0,"punctuated_word":"pressing","sentiment":"neutral","sentiment_score":-0.17586414515972135},{"word":"all","start":115.25,"end":115.409996,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.22981905937194824},{"word":"the","start":115.409996,"end":115.57,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22169353067874908},{"word":"wrong","start":115.57,"end":115.81,"confidence":1.0,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.15708516538143158},{"word":"buttons","start":115.81,"end":116.31,"confidence":0.99902344,"punctuated_word":"buttons","sentiment":"neutral","sentiment_score":-0.19904616475105288},{"word":"possible","start":116.45,"end":116.93,"confidence":0.9550781,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":-0.2993154525756836},{"word":"here","start":116.93,"end":117.17,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.2181394994258881},{"word":"right","start":117.17,"end":117.409996,"confidence":0.9980469,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.22510944306850433},{"word":"now","start":117.409996,"end":117.909996,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.1929629743099213},{"word":"okay","start":121.445,"end":121.924995,"confidence":0.98657227,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04373616725206375},{"word":"won't","start":121.924995,"end":122.16499,"confidence":0.8996582,"punctuated_word":"Won't","sentiment":"neutral","sentiment_score":-0.05996232107281685},{"word":"be","start":122.16499,"end":122.405,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06501234322786331},{"word":"a","start":122.405,"end":122.564995,"confidence":0.9326172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0695703998208046},{"word":"sec","start":122.564995,"end":123.064995,"confidence":0.98706055,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.09373733401298524},{"word":"change","start":123.604996,"end":123.84499,"confidence":0.9770508,"punctuated_word":"Change","sentiment":"neutral","sentiment_score":-0.06995391100645065},{"word":"that","start":123.84499,"end":124.16499,"confidence":0.9013672,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05927801877260208},{"word":"to","start":124.16499,"end":124.325,"confidence":0.9707031,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.053439412266016006},{"word":"the","start":124.325,"end":124.48499,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.047023169696331024},{"word":"screen","start":124.48499,"end":124.98499,"confidence":0.99316406,"punctuated_word":"screen.","sentiment":"neutral","sentiment_score":-0.038833849132061005},{"word":"okay","start":126.884995,"end":127.204994,"confidence":0.98291016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0007354076951742172},{"word":"what","start":127.204994,"end":127.524994,"confidence":0.9921875,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-9.885057806968687e-6},{"word":"is","start":127.524994,"end":127.765,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0017101531848311424},{"word":"your","start":127.765,"end":128.08499,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0008119270205497742},{"word":"email","start":128.08499,"end":128.325,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.0004487838596105576},{"word":"address","start":128.325,"end":128.72499,"confidence":0.99658203,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.002266539726406336},{"word":"georgia","start":128.72499,"end":129.22499,"confidence":0.9592285,"punctuated_word":"Georgia?","sentiment":"neutral","sentiment_score":0.00588337704539299},{"word":"j","start":133.285,"end":133.765,"confidence":0.6503906,"punctuated_word":"J","sentiment":"neutral","sentiment_score":0.0003980174660682678},{"word":"o","start":133.765,"end":134.265,"confidence":0.9951172,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.000900804065167904},{"word":"r","start":134.325,"end":134.565,"confidence":1.0,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.001818398479372263},{"word":"j","start":134.565,"end":134.88,"confidence":0.97998047,"punctuated_word":"j","sentiment":"neutral","sentiment_score":0.0012046690098941326},{"word":"a","start":139.84001,"end":140.34001,"confidence":0.91796875,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":-0.0019875760190188885},{"word":"yep","start":141.20001,"end":141.70001,"confidence":0.951416,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0043725427240133286},{"word":"okay","start":144.96,"end":145.44,"confidence":0.6665039,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11154628545045853},{"word":"thank","start":145.44,"end":145.68001,"confidence":0.9921875,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3900727927684784},{"word":"you","start":145.68001,"end":146.18001,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.36666756868362427},{"word":"yeah","start":146.48001,"end":146.72,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015436537563800812},{"word":"it's","start":146.72,"end":146.96,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07596661895513535},{"word":"just","start":146.96,"end":147.36,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09140311926603316},{"word":"so","start":147.84001,"end":148.0,"confidence":0.89038086,"punctuated_word":"so,","sentiment":"neutral","sentiment_score":-0.10284110903739928},{"word":"basically","start":148.0,"end":148.5,"confidence":1.0,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":-0.09616130590438844},{"word":"the","start":148.8,"end":148.96,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08924772590398788},{"word":"background","start":148.96,"end":149.46,"confidence":1.0,"punctuated_word":"background","sentiment":"neutral","sentiment_score":-0.06257055699825287},{"word":"is","start":149.6,"end":150.015,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09094847738742828},{"word":"the","start":150.575,"end":150.815,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0890059694647789},{"word":"client","start":150.815,"end":151.215,"confidence":1.0,"punctuated_word":"client","sentiment":"neutral","sentiment_score":-0.10682585090398788},{"word":"had","start":151.215,"end":151.715,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.11354783177375792},{"word":"a","start":152.735,"end":152.975,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10597044229507446},{"word":"breast","start":152.975,"end":153.455,"confidence":0.99902344,"punctuated_word":"breast","sentiment":"neutral","sentiment_score":-0.11605142056941986},{"word":"and","start":153.455,"end":153.935,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13251791894435885},{"word":"ovarian","start":153.935,"end":154.435,"confidence":0.99902344,"punctuated_word":"ovarian","sentiment":"neutral","sentiment_score":-0.1014278382062912},{"word":"cancer","start":154.495,"end":154.895,"confidence":1.0,"punctuated_word":"cancer","sentiment":"neutral","sentiment_score":-0.079395592212677},{"word":"exclusion","start":154.895,"end":155.395,"confidence":0.99902344,"punctuated_word":"exclusion","sentiment":"neutral","sentiment_score":-0.15535598993301392},{"word":"applied","start":155.455,"end":155.855,"confidence":0.9980469,"punctuated_word":"applied","sentiment":"neutral","sentiment_score":-0.21420711278915405},{"word":"to","start":155.855,"end":156.015,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21291451156139377},{"word":"her","start":156.015,"end":156.095,"confidence":0.98095703,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.2054716944694519},{"word":"cover","start":156.095,"end":156.575,"confidence":0.8125,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":-0.18636679649353027},{"word":"due","start":156.575,"end":156.735,"confidence":0.99902344,"punctuated_word":"due","sentiment":"neutral","sentiment_score":-0.22719399631023407},{"word":"to","start":156.735,"end":157.235,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2425358146429062},{"word":"her","start":157.455,"end":157.955,"confidence":0.9970703,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.24994347989559176},{"word":"sister","start":158.095,"end":158.575,"confidence":0.99121094,"punctuated_word":"sister","sentiment":"neutral","sentiment_score":-0.2577832341194153},{"word":"passing","start":158.575,"end":158.895,"confidence":0.99902344,"punctuated_word":"passing","sentiment":"neutral","sentiment_score":-0.22293272614479065},{"word":"away","start":158.895,"end":159.215,"confidence":1.0,"punctuated_word":"away","sentiment":"neutral","sentiment_score":-0.1627546399831772},{"word":"to","start":159.215,"end":159.375,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2065955400466919},{"word":"it","start":159.375,"end":159.875,"confidence":0.7109375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1883106380701065},{"word":"from","start":160.255,"end":160.495,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.17935314774513245},{"word":"it","start":160.495,"end":160.995,"confidence":0.9536133,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.18097558617591855},{"word":"from","start":161.535,"end":161.775,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.16970233619213104},{"word":"breast","start":161.775,"end":162.095,"confidence":0.9980469,"punctuated_word":"breast","sentiment":"neutral","sentiment_score":-0.21776887774467468},{"word":"cancer","start":162.095,"end":162.595,"confidence":0.77441406,"punctuated_word":"cancer,","sentiment":"neutral","sentiment_score":-0.17218811810016632},{"word":"and","start":162.655,"end":163.155,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.18814222514629364},{"word":"the","start":163.295,"end":163.535,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20757946372032168},{"word":"client","start":163.535,"end":164.035,"confidence":1.0,"punctuated_word":"client","sentiment":"neutral","sentiment_score":-0.20155110955238345},{"word":"has","start":164.48001,"end":164.64,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.20155692100524905},{"word":"since","start":164.64,"end":164.96,"confidence":0.98828125,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.2073332518339157},{"word":"had","start":164.96,"end":165.2,"confidence":0.99902344,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.19908159971237183},{"word":"the","start":165.2,"end":165.36,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22848285734653473},{"word":"genetic","start":165.36,"end":165.84,"confidence":1.0,"punctuated_word":"genetic","sentiment":"neutral","sentiment_score":-0.20722711086273193},{"word":"testing","start":165.84,"end":166.34,"confidence":1.0,"punctuated_word":"testing","sentiment":"neutral","sentiment_score":-0.2689168155193329},{"word":"all","start":166.40001,"end":166.72,"confidence":0.7421875,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.286264568567276},{"word":"completed","start":166.72,"end":167.22,"confidence":0.8000488,"punctuated_word":"completed,","sentiment":"neutral","sentiment_score":-0.2498187720775604},{"word":"and","start":167.52,"end":167.68001,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.19151750206947327},{"word":"it's","start":167.68001,"end":168.0,"confidence":0.93652344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.23585188388824463},{"word":"all","start":168.0,"end":168.16,"confidence":0.99609375,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.21810048818588257},{"word":"come","start":168.16,"end":168.32,"confidence":0.9980469,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.2152138352394104},{"word":"back","start":168.32,"end":168.64,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.19755227863788605},{"word":"negative","start":168.64,"end":169.14,"confidence":0.9790039,"punctuated_word":"negative,","sentiment":"neutral","sentiment_score":-0.2268645018339157},{"word":"for","start":170.64,"end":171.04001,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.19663429260253903},{"word":"the","start":171.04001,"end":171.28,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19205611944198608},{"word":"gene","start":171.28,"end":171.68001,"confidence":0.92333984,"punctuated_word":"gene.","sentiment":"neutral","sentiment_score":-0.17260697484016418},{"word":"so","start":171.68001,"end":172.0,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.20113754272460935},{"word":"she's","start":172.0,"end":172.24,"confidence":0.9995117,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":-0.221901997923851},{"word":"at","start":172.24,"end":172.48001,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.24217325448989868},{"word":"a","start":172.48001,"end":172.56,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.23687715828418732},{"word":"standard","start":172.56,"end":173.04001,"confidence":1.0,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":-0.25274017453193665},{"word":"risk","start":173.04001,"end":173.28,"confidence":0.99902344,"punctuated_word":"risk","sentiment":"neutral","sentiment_score":-0.2057797759771347},{"word":"of","start":173.28,"end":173.68001,"confidence":0.9013672,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.24894613027572632},{"word":"pretty","start":173.68001,"end":173.92,"confidence":0.984375,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.27388399839401245},{"word":"much","start":173.92,"end":174.16,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.2262633889913559},{"word":"anybody","start":174.16,"end":174.48001,"confidence":0.9980469,"punctuated_word":"anybody","sentiment":"neutral","sentiment_score":-0.21434392035007477},{"word":"else","start":174.48001,"end":174.8,"confidence":0.99902344,"punctuated_word":"else","sentiment":"neutral","sentiment_score":-0.22633911669254303},{"word":"now","start":174.8,"end":175.3,"confidence":0.9838867,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.20233294367790225},{"word":"so","start":176.72,"end":177.2,"confidence":0.9863281,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10485748946666718},{"word":"we","start":177.2,"end":177.44,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.10253578424453735},{"word":"really","start":177.44,"end":177.68001,"confidence":0.99902344,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.13028493523597717},{"word":"wanna","start":177.68001,"end":178.0,"confidence":0.88964844,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.08916337788105011},{"word":"rely","start":178.0,"end":178.32,"confidence":0.99609375,"punctuated_word":"rely","sentiment":"neutral","sentiment_score":-0.06215990334749222},{"word":"on","start":178.32,"end":178.40001,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08988476544618607},{"word":"that","start":178.40001,"end":178.56,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06892585754394531},{"word":"genetic","start":178.56,"end":179.04001,"confidence":0.9980469,"punctuated_word":"genetic","sentiment":"neutral","sentiment_score":-0.05058138817548752},{"word":"testing","start":179.04001,"end":179.355,"confidence":0.88427734,"punctuated_word":"testing","sentiment":"neutral","sentiment_score":-0.09470134973526},{"word":"to","start":179.435,"end":179.595,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1037682369351387},{"word":"hopefully","start":179.595,"end":180.075,"confidence":0.93408203,"punctuated_word":"hopefully","sentiment":"neutral","sentiment_score":-0.1046239733695984},{"word":"get","start":180.075,"end":180.47499,"confidence":0.99316406,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.11852192878723145},{"word":"her","start":180.47499,"end":180.97499,"confidence":0.9980469,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.1732758730649948},{"word":"exclusion","start":181.03499,"end":181.515,"confidence":1.0,"punctuated_word":"exclusion","sentiment":"neutral","sentiment_score":-0.18081343173980713},{"word":"removed","start":181.515,"end":182.015,"confidence":0.99853516,"punctuated_word":"removed.","sentiment":"neutral","sentiment_score":-0.13506169617176056},{"word":"we're","start":182.875,"end":183.11499,"confidence":0.91967773,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.2691127359867096},{"word":"just","start":183.11499,"end":183.355,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.3004368543624878},{"word":"having","start":183.355,"end":183.67499,"confidence":1.0,"punctuated_word":"having","sentiment":"negative","sentiment_score":-0.3696027994155884},{"word":"no","start":183.67499,"end":183.995,"confidence":1.0,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.5174204111099243},{"word":"luck","start":183.995,"end":184.39499,"confidence":0.99902344,"punctuated_word":"luck","sentiment":"negative","sentiment_score":-0.5123372077941895},{"word":"at","start":184.39499,"end":184.555,"confidence":0.9980469,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.44454583525657654},{"word":"all","start":184.555,"end":185.055,"confidence":0.9980469,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.46674615144729614},{"word":"getting","start":185.515,"end":186.015,"confidence":0.98535156,"punctuated_word":"getting","sentiment":"negative","sentiment_score":-0.46909409761428833},{"word":"any","start":186.315,"end":186.795,"confidence":0.99902344,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.3948014378547669},{"word":"response","start":186.795,"end":187.275,"confidence":0.8779297,"punctuated_word":"response,","sentiment":"negative","sentiment_score":-0.384715735912323},{"word":"and","start":187.275,"end":187.67499,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.28060051798820496},{"word":"you'll","start":187.67499,"end":187.995,"confidence":1.0,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.24882392585277557},{"word":"see","start":187.995,"end":188.235,"confidence":0.9838867,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.20610643923282623},{"word":"that","start":188.235,"end":188.555,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.21730276942253113},{"word":"e","start":188.555,"end":188.635,"confidence":0.4645996,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.1960141360759735},{"word":"i'll","start":188.715,"end":188.875,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.17625635862350464},{"word":"just","start":188.875,"end":189.375,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1814991235733032},{"word":"hit","start":189.435,"end":189.67499,"confidence":0.99121094,"punctuated_word":"hit","sentiment":"neutral","sentiment_score":-0.16623525321483612},{"word":"forward","start":189.67499,"end":190.075,"confidence":0.99902344,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":-0.15710169076919556},{"word":"on","start":190.075,"end":190.235,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.20611147582530975},{"word":"that","start":190.235,"end":190.47499,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.22149457037448883},{"word":"email","start":190.47499,"end":190.875,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.1752600371837616},{"word":"now","start":190.875,"end":191.375,"confidence":0.99658203,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.23187196254730225},{"word":"you'll","start":191.75499,"end":191.915,"confidence":0.7626953,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":-0.18376383185386655},{"word":"we've","start":192.075,"end":192.315,"confidence":0.9831543,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.17446939647197723},{"word":"attempted","start":192.315,"end":192.815,"confidence":0.99902344,"punctuated_word":"attempted","sentiment":"neutral","sentiment_score":-0.15447479486465454},{"word":"a","start":192.955,"end":193.03499,"confidence":0.98291016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1921677887439728},{"word":"few","start":193.03499,"end":193.355,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.2060529887676239},{"word":"times","start":193.355,"end":193.855,"confidence":0.9980469,"punctuated_word":"times","sentiment":"neutral","sentiment_score":-0.18729691207408905},{"word":"and","start":193.995,"end":194.315,"confidence":0.9223633,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2184138745069504},{"word":"just","start":194.315,"end":194.555,"confidence":0.9902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2668111324310303},{"word":"not","start":194.555,"end":194.715,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.29719871282577515},{"word":"getting","start":194.715,"end":195.09,"confidence":1.0,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.2772158086299896},{"word":"any","start":195.25,"end":195.56999,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.31700775027275085},{"word":"any","start":195.56999,"end":195.89,"confidence":0.9970703,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.2980055510997772},{"word":"traction","start":195.89,"end":196.39,"confidence":0.9970703,"punctuated_word":"traction.","sentiment":"neutral","sentiment_score":-0.2904049754142761},{"word":"no","start":213.745,"end":213.985,"confidence":0.84033203,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1256961226463318},{"word":"that's","start":213.985,"end":214.22499,"confidence":0.9975586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.09723848104476927},{"word":"okay","start":214.22499,"end":214.545,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.04687896370887756},{"word":"i","start":214.545,"end":214.625,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.057663444429636},{"word":"didn't","start":214.625,"end":214.94499,"confidence":0.95996094,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.05789138004183769},{"word":"no","start":215.265,"end":215.50499,"confidence":0.77441406,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.09457402676343918},{"word":"no","start":215.50499,"end":215.745,"confidence":0.99902344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08641798794269562},{"word":"that's","start":215.745,"end":215.985,"confidence":0.9890137,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.02046339213848114},{"word":"okay","start":215.985,"end":216.305,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.10424888134002686},{"word":"it's","start":216.305,"end":216.465,"confidence":0.9921875,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.32597577571868896},{"word":"absolutely","start":216.465,"end":216.965,"confidence":1.0,"punctuated_word":"absolutely","sentiment":"positive","sentiment_score":0.3482525050640106},{"word":"fine","start":217.105,"end":217.605,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.271751344203949},{"word":"yeah","start":229.07,"end":229.57,"confidence":0.97802734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.11090336740016936},{"word":"so","start":231.87001,"end":232.37001,"confidence":0.9291992,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1497572809457779},{"word":"we've","start":232.455,"end":232.77501,"confidence":0.91845703,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.1182820200920105},{"word":"been","start":232.77501,"end":232.935,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.11508302390575408},{"word":"told","start":232.935,"end":233.435,"confidence":1.0,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.12494342774152756},{"word":"that","start":235.735,"end":235.895,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11635740101337431},{"word":"if","start":235.895,"end":236.135,"confidence":0.7080078,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.12268217653036118},{"word":"there's","start":236.135,"end":236.635,"confidence":0.94970703,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.13204079866409302},{"word":"because","start":237.095,"end":237.335,"confidence":0.97509766,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.10267700254917143},{"word":"someone","start":237.335,"end":237.575,"confidence":0.99902344,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.11115975677967072},{"word":"in","start":237.575,"end":237.735,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.10291563719511032},{"word":"our","start":237.735,"end":237.895,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.09531263262033464},{"word":"office","start":237.895,"end":238.375,"confidence":1.0,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.09277309477329254},{"word":"spoke","start":238.375,"end":238.615,"confidence":1.0,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.10242513567209244},{"word":"with","start":238.615,"end":238.775,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.11435072124004364},{"word":"them","start":238.775,"end":239.015,"confidence":0.94140625,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.14249765872955322},{"word":"so","start":239.015,"end":239.515,"confidence":0.88623047,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.06220754608511925},{"word":"basically","start":240.455,"end":240.955,"confidence":0.982666,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":-0.049086689949035645},{"word":"the","start":241.095,"end":241.335,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0594642348587513},{"word":"last","start":241.335,"end":241.835,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.07896290719509125},{"word":"outcome","start":242.855,"end":243.335,"confidence":1.0,"punctuated_word":"outcome","sentiment":"neutral","sentiment_score":-0.0963643342256546},{"word":"was","start":243.335,"end":243.835,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.08876031637191772},{"word":"they've","start":244.05501,"end":244.55501,"confidence":0.97631836,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":-0.09092125296592712},{"word":"referred","start":244.73,"end":245.04999,"confidence":1.0,"punctuated_word":"referred","sentiment":"neutral","sentiment_score":-0.08447728306055069},{"word":"it","start":245.04999,"end":245.53,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.105054073035717},{"word":"to","start":245.53,"end":245.68999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08735653758049011},{"word":"the","start":245.68999,"end":245.93,"confidence":0.9428711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10226548463106155},{"word":"chief","start":245.93,"end":246.25,"confidence":0.9980469,"punctuated_word":"chief","sentiment":"neutral","sentiment_score":-0.0895724892616272},{"word":"medical","start":246.25,"end":246.65,"confidence":1.0,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":-0.0726308673620224},{"word":"officer","start":246.65,"end":247.12999,"confidence":0.99902344,"punctuated_word":"officer","sentiment":"neutral","sentiment_score":-0.05286658927798271},{"word":"for","start":247.12999,"end":247.29,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05641934648156166},{"word":"a","start":247.29,"end":247.53,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07108741253614426},{"word":"decision","start":247.53,"end":248.01,"confidence":0.8479004,"punctuated_word":"decision,","sentiment":"neutral","sentiment_score":-0.07296094298362732},{"word":"and","start":248.01,"end":248.17,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08486395329236984},{"word":"then","start":248.17,"end":248.40999,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.08085911720991135},{"word":"the","start":248.40999,"end":248.48999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09242240339517592},{"word":"latest","start":248.48999,"end":248.89,"confidence":1.0,"punctuated_word":"latest","sentiment":"neutral","sentiment_score":-0.07127423584461212},{"word":"update","start":248.89,"end":249.29,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.0681244358420372},{"word":"was","start":249.29,"end":249.79,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.09916586428880692},{"word":"they're","start":250.17,"end":250.32999,"confidence":0.984375,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.11545019596815108},{"word":"waiting","start":250.32999,"end":250.65,"confidence":1.0,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":-0.07367070019245148},{"word":"on","start":250.65,"end":250.73,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.09411942958831788},{"word":"the","start":250.73,"end":250.89,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1481110155582428},{"word":"doctors","start":250.89,"end":251.39,"confidence":0.94189453,"punctuated_word":"doctors,","sentiment":"neutral","sentiment_score":-0.10090789198875429},{"word":"have","start":251.45,"end":251.68999,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14669780433177948},{"word":"collected","start":251.68999,"end":252.17,"confidence":1.0,"punctuated_word":"collected","sentiment":"neutral","sentiment_score":-0.1518065333366394},{"word":"lots","start":252.17,"end":252.32999,"confidence":1.0,"punctuated_word":"lots","sentiment":"neutral","sentiment_score":-0.14182491600513458},{"word":"of","start":252.32999,"end":252.56999,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.14001251757144928},{"word":"papers","start":252.56999,"end":252.97,"confidence":0.8623047,"punctuated_word":"papers,","sentiment":"neutral","sentiment_score":-0.13195596635341644},{"word":"and","start":252.97,"end":253.12999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1454726755619049},{"word":"referred","start":253.12999,"end":253.53,"confidence":0.9873047,"punctuated_word":"referred","sentiment":"neutral","sentiment_score":-0.09511937201023102},{"word":"the","start":253.53,"end":253.61,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16491633653640747},{"word":"matter","start":253.61,"end":253.93,"confidence":0.99902344,"punctuated_word":"matter","sentiment":"neutral","sentiment_score":-0.09580560028553008},{"word":"to","start":253.93,"end":254.25,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12327928096055984},{"word":"many","start":254.25,"end":254.48999,"confidence":0.99902344,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.11317774653434752},{"word":"different","start":254.48999,"end":254.89,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.1214231550693512},{"word":"teams","start":254.89,"end":255.39,"confidence":0.7775879,"punctuated_word":"teams,","sentiment":"neutral","sentiment_score":-0.14577651023864746},{"word":"and","start":255.53,"end":255.93,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16205599904060364},{"word":"a","start":255.93,"end":256.00998,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17389339208602905},{"word":"lot","start":256.00998,"end":256.16998,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.14739060401916504},{"word":"of","start":256.16998,"end":256.33,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.19091928005218503},{"word":"work's","start":256.33,"end":256.65,"confidence":0.8039551,"punctuated_word":"work's","sentiment":"neutral","sentiment_score":-0.17341959476470947},{"word":"going","start":256.65,"end":256.905,"confidence":0.9941406,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.11417105793952942},{"word":"on","start":256.905,"end":257.065,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0963144153356552},{"word":"in","start":257.065,"end":257.145,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.10624869167804718},{"word":"the","start":257.145,"end":257.305,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10952582955360413},{"word":"background","start":257.305,"end":257.805,"confidence":0.98583984,"punctuated_word":"background.","sentiment":"neutral","sentiment_score":-0.11686216294765472},{"word":"the","start":258.345,"end":258.585,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.1640181839466095},{"word":"issue","start":258.585,"end":258.905,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.20301124453544617},{"word":"we","start":258.905,"end":259.145,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1721556931734085},{"word":"have","start":259.145,"end":259.385,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.18753500282764435},{"word":"for","start":259.385,"end":259.545,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1801927089691162},{"word":"the","start":259.545,"end":259.705,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14624804258346558},{"word":"client","start":259.705,"end":260.105,"confidence":1.0,"punctuated_word":"client","sentiment":"neutral","sentiment_score":-0.18496963381767273},{"word":"is","start":260.105,"end":260.345,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.20178523659706116},{"word":"to","start":260.345,"end":260.425,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.31805136799812317},{"word":"make","start":260.425,"end":260.585,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.2415049970149994},{"word":"sure","start":260.585,"end":260.825,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.2217966467142105},{"word":"she's","start":260.825,"end":261.065,"confidence":0.99902344,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":-0.3011300265789032},{"word":"not","start":261.065,"end":261.305,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23484112322330475},{"word":"disadvantaged","start":261.305,"end":261.805,"confidence":0.97314453,"punctuated_word":"disadvantaged","sentiment":"negative","sentiment_score":-0.3944278955459595},{"word":"as","start":262.025,"end":262.26498,"confidence":0.53027344,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3355797827243805},{"word":"if","start":262.26498,"end":262.505,"confidence":0.99609375,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.42646461725234985},{"word":"onepath","start":262.505,"end":262.985,"confidence":0.5966797,"punctuated_word":"OnePath","sentiment":"negative","sentiment_score":-0.48218321800231934},{"word":"doesn't","start":262.985,"end":263.385,"confidence":0.99194336,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.4620434641838074},{"word":"wanna","start":263.385,"end":263.785,"confidence":0.9580078,"punctuated_word":"wanna","sentiment":"negative","sentiment_score":-0.4927146136760712},{"word":"remove","start":263.785,"end":264.105,"confidence":1.0,"punctuated_word":"remove","sentiment":"negative","sentiment_score":-0.49582231044769287},{"word":"it","start":264.105,"end":264.605,"confidence":0.8676758,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.4122111201286316},{"word":"we","start":265.225,"end":265.465,"confidence":0.66748047,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.273121178150177},{"word":"need","start":265.465,"end":265.625,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.28385603427886963},{"word":"to","start":265.625,"end":265.705,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2593153119087219},{"word":"go","start":265.705,"end":265.865,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.2927696704864502},{"word":"to","start":265.865,"end":266.105,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2591438889503479},{"word":"market","start":266.105,"end":266.585,"confidence":0.99902344,"punctuated_word":"market","sentiment":"neutral","sentiment_score":-0.12012870609760284},{"word":"to","start":266.585,"end":266.665,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18297263979911804},{"word":"see","start":266.665,"end":266.825,"confidence":0.9951172,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.10959293693304062},{"word":"if","start":266.825,"end":266.985,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1177431493997574},{"word":"there","start":266.985,"end":267.065,"confidence":0.9980469,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.16387061774730682},{"word":"are","start":267.065,"end":267.225,"confidence":0.98828125,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.198006272315979},{"word":"other","start":267.225,"end":267.465,"confidence":0.8354492,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.2270495742559433},{"word":"insurers","start":267.465,"end":267.965,"confidence":0.9667969,"punctuated_word":"insurers","sentiment":"neutral","sentiment_score":-0.16654421389102936},{"word":"that","start":268.025,"end":268.185,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0875432938337326},{"word":"will","start":268.185,"end":268.345,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.09426809102296828},{"word":"offer","start":268.345,"end":268.665,"confidence":1.0,"punctuated_word":"offer","sentiment":"neutral","sentiment_score":-0.08236843347549438},{"word":"her","start":268.665,"end":268.825,"confidence":1.0,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.1049877554178238},{"word":"cover","start":268.825,"end":269.305,"confidence":0.9951172,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":-0.00500074028968811},{"word":"without","start":269.305,"end":269.805,"confidence":0.99902344,"punctuated_word":"without","sentiment":"neutral","sentiment_score":-0.06287549436092377},{"word":"the","start":270.185,"end":270.345,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.31054627895355225},{"word":"exclusion","start":270.345,"end":270.845,"confidence":0.9980469,"punctuated_word":"exclusion","sentiment":"neutral","sentiment_score":-0.2532840669155121},{"word":"before","start":272.35,"end":272.83,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.2456752061843872},{"word":"the","start":272.83,"end":273.15,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.32403796911239624},{"word":"eighth","start":273.15,"end":273.65,"confidence":0.94970703,"punctuated_word":"eighth","sentiment":"neutral","sentiment_score":-0.29331761598587036},{"word":"because","start":273.87,"end":274.19,"confidence":0.8635254,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.2680187225341797},{"word":"you","start":274.19,"end":274.35,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.29329195618629456},{"word":"know","start":274.35,"end":274.59,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.3123479187488556},{"word":"she","start":274.59,"end":274.75,"confidence":1.0,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.31926587224006653},{"word":"can't","start":274.75,"end":274.99,"confidence":1.0,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2815629243850708},{"word":"rely","start":274.99,"end":275.23,"confidence":0.99902344,"punctuated_word":"rely","sentiment":"negative","sentiment_score":-0.34670335054397583},{"word":"on","start":275.23,"end":275.39,"confidence":1.0,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.33423641324043274},{"word":"that","start":275.39,"end":275.55,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.36326339840888977},{"word":"genetic","start":275.55,"end":275.95,"confidence":1.0,"punctuated_word":"genetic","sentiment":"negative","sentiment_score":-0.3991352915763855},{"word":"testing","start":275.95,"end":276.45,"confidence":1.0,"punctuated_word":"testing","sentiment":"neutral","sentiment_score":-0.314468115568161},{"word":"afterwards","start":276.91,"end":277.23,"confidence":0.9814453,"punctuated_word":"afterwards.","sentiment":"neutral","sentiment_score":-0.2780757546424866},{"word":"so","start":277.23,"end":277.73,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05098586529493332},{"word":"it's","start":279.39,"end":279.79,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.014388366602361202},{"word":"really","start":279.79,"end":280.03,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.006801869720220566},{"word":"yeah","start":280.59,"end":281.09,"confidence":0.9838867,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.07974760234355927},{"word":"no","start":285.23,"end":285.73,"confidence":0.9951172,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3164798617362976},{"word":"no","start":285.87,"end":286.335,"confidence":0.9970703,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.33944737911224365},{"word":"so","start":286.335,"end":286.655,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.19230026006698608},{"word":"from","start":286.655,"end":286.975,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.17805936932563782},{"word":"the","start":287.29498,"end":287.455,"confidence":0.81152344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1643807590007782},{"word":"the","start":287.455,"end":287.85498,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16309449076652527},{"word":"legislation's","start":287.85498,"end":288.35498,"confidence":0.9609375,"punctuated_word":"legislation's","sentiment":"neutral","sentiment_score":-0.14451520144939425},{"word":"changed","start":288.655,"end":289.055,"confidence":0.99658203,"punctuated_word":"changed.","sentiment":"neutral","sentiment_score":-0.14750143885612488},{"word":"so","start":289.055,"end":289.215,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09652801603078842},{"word":"from","start":289.215,"end":289.455,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.10744459927082062},{"word":"the","start":289.455,"end":289.535,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0828784704208374},{"word":"october","start":289.535,"end":290.065,"confidence":0.9983724,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.06370458006858826},{"word":"8","start":290.065,"end":290.595,"confidence":0.9983724,"punctuated_word":"8,","sentiment":"neutral","sentiment_score":-0.0767165869474411},{"word":"the","start":290.895,"end":291.055,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1031668186187744},{"word":"government","start":291.055,"end":291.555,"confidence":1.0,"punctuated_word":"government","sentiment":"neutral","sentiment_score":-0.07762950658798218},{"word":"has","start":292.41498,"end":292.735,"confidence":0.6748047,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.1335814893245697},{"word":"said","start":292.735,"end":292.975,"confidence":0.99609375,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.17236191034317017},{"word":"insurance","start":292.975,"end":293.375,"confidence":0.9980469,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.20915523171424863},{"word":"companies","start":293.375,"end":293.85498,"confidence":0.99902344,"punctuated_word":"companies","sentiment":"neutral","sentiment_score":-0.2127847820520401},{"word":"can't","start":293.85498,"end":294.01498,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.17156510055065155},{"word":"rely","start":294.01498,"end":294.335,"confidence":1.0,"punctuated_word":"rely","sentiment":"neutral","sentiment_score":-0.21600964665412903},{"word":"on","start":294.335,"end":294.495,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2496473342180252},{"word":"genetic","start":294.495,"end":294.895,"confidence":1.0,"punctuated_word":"genetic","sentiment":"neutral","sentiment_score":-0.2908563017845154},{"word":"testing","start":294.895,"end":295.29498,"confidence":0.99902344,"punctuated_word":"testing","sentiment":"neutral","sentiment_score":-0.25551921129226685},{"word":"to","start":295.29498,"end":295.455,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24101883172988892},{"word":"make","start":295.455,"end":295.615,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.24267761409282684},{"word":"underwriting","start":295.615,"end":296.115,"confidence":1.0,"punctuated_word":"underwriting","sentiment":"neutral","sentiment_score":-0.1630769670009613},{"word":"decisions","start":296.255,"end":296.755,"confidence":0.95874023,"punctuated_word":"decisions.","sentiment":"neutral","sentiment_score":-0.15865519642829895},{"word":"yes","start":298.495,"end":298.995,"confidence":0.88305664,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.08823980391025543},{"word":"yes","start":300.815,"end":301.315,"confidence":0.97094727,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.07143834233283997},{"word":"yeah","start":301.86002,"end":302.36002,"confidence":0.8640137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06892390549182892},{"word":"no","start":307.14,"end":307.64,"confidence":0.9880371,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.34250321984291077},{"word":"yes","start":308.98,"end":309.48,"confidence":0.8312988,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.19388411939144137},{"word":"so","start":309.62,"end":309.86002,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1947731077671051},{"word":"we","start":309.86002,"end":310.02002,"confidence":0.8535156,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.35950616002082825},{"word":"yeah","start":312.9,"end":313.4,"confidence":0.97143555,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.045005861669778824},{"word":"and","start":313.78,"end":314.1,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.2340386807918549},{"word":"we're","start":314.1,"end":314.34,"confidence":0.93530273,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.3385128974914551},{"word":"kinda","start":314.34,"end":314.74,"confidence":0.7788086,"punctuated_word":"kinda","sentiment":"negative","sentiment_score":-0.3629131317138672},{"word":"stuck","start":314.74,"end":315.06,"confidence":0.87890625,"punctuated_word":"stuck","sentiment":"negative","sentiment_score":-0.3852132856845856},{"word":"because","start":315.06,"end":315.30002,"confidence":0.9091797,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2928464710712433},{"word":"we","start":315.30002,"end":315.46,"confidence":0.99902344,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3753931224346161},{"word":"wanna","start":315.46,"end":315.7,"confidence":0.9580078,"punctuated_word":"wanna","sentiment":"negative","sentiment_score":-0.3786856234073639},{"word":"do","start":315.7,"end":315.86002,"confidence":0.99121094,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.379473865032196},{"word":"we","start":315.94,"end":316.1,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.33504652976989746},{"word":"wanna","start":316.1,"end":316.42,"confidence":0.9980469,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.3188483715057373},{"word":"make","start":316.42,"end":316.58002,"confidence":0.99902344,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.2476697862148285},{"word":"sure","start":316.58002,"end":316.74,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.2604236602783203},{"word":"the","start":316.74,"end":316.9,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2684403657913208},{"word":"client","start":316.9,"end":317.355,"confidence":1.0,"punctuated_word":"client","sentiment":"negative","sentiment_score":-0.3591281771659851},{"word":"isn't","start":317.595,"end":317.83502,"confidence":0.9838867,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.28158459067344666},{"word":"disadvantaged","start":317.83502,"end":318.315,"confidence":0.85131836,"punctuated_word":"disadvantaged,","sentiment":"negative","sentiment_score":-0.37937790155410767},{"word":"and","start":318.315,"end":318.475,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.30996811389923096},{"word":"we","start":318.475,"end":318.715,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2969205677509308},{"word":"are","start":318.715,"end":318.875,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.3086053729057312},{"word":"on","start":318.875,"end":318.95502,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.3252110481262207},{"word":"a","start":318.95502,"end":319.195,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3162682056427002},{"word":"time","start":319.195,"end":319.435,"confidence":0.9604492,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.26750999689102173},{"word":"frame","start":319.435,"end":319.935,"confidence":1.0,"punctuated_word":"frame","sentiment":"neutral","sentiment_score":-0.3064044117927551},{"word":"here","start":320.155,"end":320.655,"confidence":0.97753906,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.29238343238830566},{"word":"so","start":321.11502,"end":321.355,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2271164059638977},{"word":"i","start":321.355,"end":321.515,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3229491114616394},{"word":"really","start":321.515,"end":321.99503,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.2714613974094391},{"word":"do","start":321.99503,"end":322.23502,"confidence":0.984375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2875073552131653},{"word":"need","start":322.23502,"end":322.73502,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2607862949371338},{"word":"a","start":323.755,"end":323.99503,"confidence":0.9667969,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.31733712553977966},{"word":"decision","start":323.99503,"end":324.49503,"confidence":0.99902344,"punctuated_word":"decision","sentiment":"neutral","sentiment_score":-0.249947726726532},{"word":"probably","start":324.795,"end":325.295,"confidence":0.93359375,"punctuated_word":"probably","sentiment":"negative","sentiment_score":-0.3397989869117737},{"word":"by","start":325.355,"end":325.515,"confidence":0.99902344,"punctuated_word":"by","sentiment":"negative","sentiment_score":-0.36329641938209534},{"word":"friday","start":325.515,"end":325.915,"confidence":0.9890137,"punctuated_word":"Friday,","sentiment":"neutral","sentiment_score":-0.26832789182662964},{"word":"i'd","start":325.915,"end":326.155,"confidence":0.99853516,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":-0.23221918940544128},{"word":"say","start":326.155,"end":326.655,"confidence":0.97021484,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":-0.17143210768699646},{"word":"if","start":326.875,"end":327.11502,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.19210273027420044},{"word":"that's","start":327.11502,"end":327.435,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.2263028025627136},{"word":"possible","start":327.435,"end":327.935,"confidence":0.99316406,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.21082915365695953},{"word":"oh","start":336.33,"end":336.65,"confidence":0.9921875,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04321996122598648},{"word":"you","start":336.65,"end":336.72998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.060758236795663834},{"word":"haven't","start":336.72998,"end":337.22998,"confidence":0.9876302,"punctuated_word":"haven't?","sentiment":"neutral","sentiment_score":-0.05290880426764488},{"word":"yeah","start":343.85,"end":344.16998,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019850464537739754},{"word":"there's","start":344.16998,"end":344.49,"confidence":1.0,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.00851735845208168},{"word":"a","start":344.49,"end":344.715,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006517649628221989},{"word":"couple","start":344.875,"end":345.375,"confidence":0.9980469,"punctuated_word":"couple.","sentiment":"neutral","sentiment_score":0.00831083208322525},{"word":"i'll","start":345.995,"end":346.235,"confidence":0.8647461,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0169379860162735},{"word":"just","start":346.235,"end":346.395,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.013373807072639464},{"word":"give","start":346.395,"end":346.555,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.013971609994769096},{"word":"you","start":346.555,"end":346.79498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01846376247704029},{"word":"the","start":346.79498,"end":346.955,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01164357177913189},{"word":"first","start":346.955,"end":347.195,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.014210565015673636},{"word":"one","start":347.195,"end":347.51498,"confidence":0.97094727,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.0020300280302762985},{"word":"8","start":347.51498,"end":347.755,"confidence":0.99902344,"punctuated_word":"8","sentiment":"neutral","sentiment_score":0.0004923874512314796},{"word":"50","start":347.755,"end":348.495,"confidence":1.0,"punctuated_word":"50","sentiment":"neutral","sentiment_score":0.0024400176480412483},{"word":"531","start":349.995,"end":351.135,"confidence":0.9996745,"punctuated_word":"531","sentiment":"neutral","sentiment_score":0.0017239612061530352},{"word":"85","start":351.995,"end":352.815,"confidence":0.98742676,"punctuated_word":"85.","sentiment":"neutral","sentiment_score":0.001972196390852332},{"word":"so","start":365.29,"end":365.79,"confidence":0.71191406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.001550166867673397},{"word":"your","start":365.85,"end":366.09,"confidence":0.98291016,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0007735863327980042},{"word":"email","start":366.09,"end":366.33002,"confidence":0.9980469,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.0026948340237140656},{"word":"address","start":366.33002,"end":366.73,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.0031682737171649933},{"word":"was","start":366.73,"end":366.97,"confidence":0.7841797,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0007371380925178528},{"word":"j","start":366.97,"end":367.37,"confidence":0.9970703,"punctuated_word":"j","sentiment":"neutral","sentiment_score":0.0008195098489522934},{"word":"o","start":367.37,"end":367.77002,"confidence":1.0,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.00022178981453180313},{"word":"r","start":367.77002,"end":368.09,"confidence":1.0,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.001076599583029747},{"word":"j","start":368.09,"end":368.33002,"confidence":1.0,"punctuated_word":"j","sentiment":"neutral","sentiment_score":-0.00021088356152176857},{"word":"a","start":368.33002,"end":368.83002,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0033308807760477066},{"word":"dot","start":370.09,"end":370.41,"confidence":0.81591797,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.004801382310688496},{"word":"brookining","start":370.41,"end":370.89,"confidence":0.713501,"punctuated_word":"brookining,","sentiment":"neutral","sentiment_score":0.003650478320196271},{"word":"b","start":370.89,"end":371.205,"confidence":1.0,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.004493271932005882},{"word":"r","start":371.44498,"end":371.685,"confidence":0.9970703,"punctuated_word":"r,","sentiment":"neutral","sentiment_score":0.004554441198706627},{"word":"o","start":371.685,"end":372.005,"confidence":0.998291,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.005457555875182152},{"word":"o","start":372.005,"end":372.325,"confidence":0.998291,"punctuated_word":"o,","sentiment":"neutral","sentiment_score":0.0042888871394097805},{"word":"k","start":372.32498,"end":372.645,"confidence":0.99609375,"punctuated_word":"k","sentiment":"neutral","sentiment_score":0.002892164047807455},{"word":"i","start":372.645,"end":372.805,"confidence":0.9482422,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005514991469681263},{"word":"n","start":372.805,"end":372.965,"confidence":0.99902344,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.002766628284007311},{"word":"g","start":372.965,"end":373.125,"confidence":1.0,"punctuated_word":"g","sentiment":"neutral","sentiment_score":0.0003476599231362343},{"word":"at","start":373.125,"end":373.625,"confidence":0.52978516,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.0006326250731945038},{"word":"okay","start":376.245,"end":376.745,"confidence":0.9641113,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.01630561053752899},{"word":"alright","start":377.205,"end":377.705,"confidence":0.9980469,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.07647055387496948},{"word":"beautiful","start":378.56497,"end":379.06497,"confidence":0.8000488,"punctuated_word":"Beautiful.","sentiment":"positive","sentiment_score":0.599381685256958},{"word":"yep","start":443.75998,"end":444.25998,"confidence":0.86157227,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.1019672080874443},{"word":"i","start":445.28,"end":445.6,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22664138674736023},{"word":"am","start":445.6,"end":445.68,"confidence":1.0,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.2820482552051544},{"word":"not","start":445.68,"end":445.91998,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2569286823272705},{"word":"sure","start":445.91998,"end":446.24,"confidence":0.98950195,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.2483052909374237},{"word":"the","start":446.24,"end":446.4,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.3242339491844177},{"word":"person","start":446.4,"end":446.8,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.3297887444496155},{"word":"that","start":446.8,"end":447.03998,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.25981658697128296},{"word":"has","start":447.03998,"end":447.19998,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.24851514399051663},{"word":"been","start":447.19998,"end":447.36,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.29081791639328003},{"word":"dealing","start":447.36,"end":447.68,"confidence":1.0,"punctuated_word":"dealing","sentiment":"neutral","sentiment_score":-0.3274152874946594},{"word":"with","start":447.68,"end":447.91998,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.3836442828178406},{"word":"it","start":447.91998,"end":448.16,"confidence":0.8989258,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.32192617654800415},{"word":"for","start":448.16,"end":448.4,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.26720932126045227},{"word":"us","start":448.4,"end":448.9,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.26244914531707764},{"word":"is","start":450.05502,"end":450.295,"confidence":0.96240234,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3851690888404846},{"word":"no","start":450.295,"end":450.535,"confidence":0.9980469,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.3933398723602295},{"word":"longer","start":450.535,"end":450.775,"confidence":1.0,"punctuated_word":"longer","sentiment":"negative","sentiment_score":-0.38911059498786926},{"word":"with","start":450.775,"end":451.275,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.3008992373943329},{"word":"our","start":451.575,"end":451.73502,"confidence":0.96972656,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.3111911416053772},{"word":"team","start":451.73502,"end":452.215,"confidence":0.85668945,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":-0.29794102907180786},{"word":"so","start":452.215,"end":452.535,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.22136536240577695},{"word":"i'm","start":452.535,"end":452.775,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2450738251209259},{"word":"not","start":452.775,"end":452.935,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.26329734921455383},{"word":"sure","start":452.935,"end":453.435,"confidence":0.99902344,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.2243431061506271},{"word":"yeah","start":465.43,"end":465.59,"confidence":0.84472656,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.015405279584228992},{"word":"there's","start":465.59,"end":465.91,"confidence":0.9970703,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.01028620544821024},{"word":"been","start":465.91,"end":465.99,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.008616609498858452},{"word":"a","start":465.99,"end":466.22998,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0065182894468307495},{"word":"jackie","start":466.22998,"end":466.55,"confidence":0.9770508,"punctuated_word":"Jackie","sentiment":"neutral","sentiment_score":0.012893527746200562},{"word":"and","start":466.55,"end":466.71,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0010655242949724195},{"word":"a","start":466.71,"end":466.87,"confidence":0.98095703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.017540432512760162},{"word":"katie","start":466.87,"end":467.27,"confidence":0.9873047,"punctuated_word":"Katie","sentiment":"neutral","sentiment_score":0.005336601287126541},{"word":"that","start":467.27,"end":467.77,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02731878124177456},{"word":"our","start":468.31,"end":468.55,"confidence":0.6088867,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0005892440676689148},{"word":"team","start":468.55,"end":468.87,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.0022953711450099945},{"word":"has","start":468.87,"end":469.03,"confidence":0.9970703,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.0009203162044286728},{"word":"worked","start":469.03,"end":469.43,"confidence":1.0,"punctuated_word":"worked","sentiment":"neutral","sentiment_score":-0.003768200054764747},{"word":"with","start":469.43,"end":469.93,"confidence":0.9970703,"punctuated_word":"with.","sentiment":"neutral","sentiment_score":-0.009560582228004932},{"word":"yeah","start":486.725,"end":487.02,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04183933883905411},{"word":"no","start":491.66,"end":491.81998,"confidence":0.99316406,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.22431038320064545},{"word":"that's","start":491.81998,"end":492.06,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.17273831367492676},{"word":"okay","start":492.06,"end":492.37997,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.12681519985198977},{"word":"it's","start":492.37997,"end":492.62,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.05938538536429405},{"word":"just","start":492.62,"end":492.86,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.044644974172115326},{"word":"been","start":492.86,"end":493.09998,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.039109908044338226},{"word":"we're","start":493.25998,"end":493.5,"confidence":0.9645996,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.1982211470603943},{"word":"coming","start":493.5,"end":493.81998,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.20619970560073853},{"word":"up","start":493.81998,"end":493.97998,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.20316383242607117},{"word":"to","start":493.97998,"end":494.22,"confidence":0.9851074,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.2440614104270935},{"word":"like","start":494.22,"end":494.46,"confidence":1.0,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.24490556120872495},{"word":"the","start":494.46,"end":494.62,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20449712872505188},{"word":"two","start":494.62,"end":494.78,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.1812184602022171},{"word":"week","start":494.78,"end":495.09998,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.1740441918373108},{"word":"mark","start":495.09998,"end":495.41998,"confidence":0.9980469,"punctuated_word":"mark","sentiment":"neutral","sentiment_score":-0.21566854417324063},{"word":"now","start":495.41998,"end":495.74,"confidence":0.97265625,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.2531203031539917},{"word":"and","start":495.74,"end":496.24,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2677512466907501},{"word":"we've","start":497.18,"end":497.41998,"confidence":0.99853516,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.3245602250099182},{"word":"lost","start":497.41998,"end":497.74,"confidence":1.0,"punctuated_word":"lost","sentiment":"neutral","sentiment_score":-0.226296529173851},{"word":"two","start":497.74,"end":497.9,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.24602584540843964},{"word":"weeks","start":497.9,"end":498.3,"confidence":1.0,"punctuated_word":"weeks","sentiment":"neutral","sentiment_score":-0.2216629832983017},{"word":"already","start":498.3,"end":498.8,"confidence":1.0,"punctuated_word":"already.","sentiment":"neutral","sentiment_score":-0.25379660725593567},{"word":"i","start":499.755,"end":499.99503,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2923184335231781},{"word":"can't","start":499.99503,"end":500.315,"confidence":0.9980469,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.3379623591899872},{"word":"i","start":500.475,"end":500.795,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5300251841545105},{"word":"i","start":500.795,"end":500.95502,"confidence":0.99609375,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.584801971912384},{"word":"can't","start":500.95502,"end":501.27502,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5988240242004395},{"word":"afford","start":501.27502,"end":501.67502,"confidence":1.0,"punctuated_word":"afford","sentiment":"negative","sentiment_score":-0.695368766784668},{"word":"to","start":501.67502,"end":501.83502,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6037598848342896},{"word":"lose","start":501.83502,"end":502.15503,"confidence":1.0,"punctuated_word":"lose","sentiment":"negative","sentiment_score":-0.5327935218811035},{"word":"any","start":502.15503,"end":502.39502,"confidence":0.96875,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.5685103535652161},{"word":"more","start":502.39502,"end":502.635,"confidence":1.0,"punctuated_word":"more","sentiment":"negative","sentiment_score":-0.6469021439552307},{"word":"time","start":502.635,"end":503.135,"confidence":1.0,"punctuated_word":"time","sentiment":"negative","sentiment_score":-0.49325257539749146},{"word":"in","start":503.195,"end":503.355,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5174589157104492},{"word":"the","start":503.355,"end":503.515,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4760713279247284},{"word":"client's","start":503.515,"end":503.83502,"confidence":0.98999023,"punctuated_word":"client's","sentiment":"negative","sentiment_score":-0.4689601361751557},{"word":"best","start":503.83502,"end":504.15503,"confidence":1.0,"punctuated_word":"best","sentiment":"negative","sentiment_score":-0.3640219271183014},{"word":"interest","start":504.15503,"end":504.65503,"confidence":0.99609375,"punctuated_word":"interest.","sentiment":"negative","sentiment_score":-0.33900582790374756},{"word":"okay","start":514.075,"end":514.47,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.018646150827407837},{"word":"alright","start":519.67,"end":520.17,"confidence":0.9970703,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.018904229626059532},{"word":"yep","start":526.87,"end":527.175,"confidence":0.9951172,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01032701786607504},{"word":"no","start":533.815,"end":534.055,"confidence":0.98706055,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.15241923928260803},{"word":"that's","start":534.055,"end":534.375,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.17847678065299988},{"word":"okay","start":534.375,"end":534.875,"confidence":0.9941406,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.15176823735237122},{"word":"i","start":535.255,"end":535.755,"confidence":0.6328125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17946761846542358},{"word":"that's","start":538.77496,"end":539.095,"confidence":0.9951172,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.16040731966495514},{"word":"absolutely","start":539.095,"end":539.575,"confidence":0.9951172,"punctuated_word":"absolutely","sentiment":"neutral","sentiment_score":0.18437106907367704},{"word":"fine","start":539.575,"end":539.79,"confidence":0.7956543,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.1635432094335556},{"word":"i","start":539.94995,"end":540.11,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1007162258028984},{"word":"understand","start":540.11,"end":540.61,"confidence":1.0,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":0.10652301460504532},{"word":"okay","start":542.35,"end":542.85,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1000254526734352},{"word":"okay","start":547.07,"end":547.55,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.5386964082717896},{"word":"thank","start":547.55,"end":547.79,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8489436507225037},{"word":"you","start":547.79,"end":547.94995,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.845746636390686},{"word":"so","start":547.94995,"end":548.19,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8136569857597351},{"word":"much","start":548.19,"end":548.69,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.8064799308776855},{"word":"you","start":551.14996,"end":551.38995,"confidence":0.99902344,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.5174916386604309},{"word":"too","start":551.38995,"end":551.70996,"confidence":1.0,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.514241099357605},{"word":"bye","start":551.70996,"end":551.94995,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.24500641226768496},{"word":"bye","start":551.94995,"end":552.44995,"confidence":0.9995117,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.27254217863082886}],"paragraphs":{"transcript":"\nHi. Hi, Georgia. This is Jenna phoning from Oakview Financial. How are you today? I'm good.\n\nI'm good. I've sent I just tried to phone Melinda's mobile and got a note to give you a call for any assistance. I sent her an email on Monday just about a client having some a an exclusion reviewed with one pass, but we're running into some roadblocks. And given that it is based off results from a genetic given that it is based off results from a genetic test, we are on a tight time frame getting close to the October 8 when, you know, insurance companies can no longer rely on those for decisions. So I was hoping to get some assistance from her in getting a response because today it's been a few weeks now, and to date, we keep just kind of getting no response.\n\nYes. Tamara Olsen, o h l s o m. No. I didn't. I no.\n\nI sent it in the afternoon, but what I'll do is I'll forward it to you as well if that's okay. Can sorry. I'm just pressing all the wrong buttons possible here right now. Okay. Won't be a sec.\n\nChange that to the screen. Okay. What is your email address, Georgia? J o r j a. Yep.\n\nOkay. Thank you. Yeah. It's just so, basically, the background is the client had a breast and ovarian cancer exclusion applied to her cover due to her sister passing away to it from it from breast cancer, and the client has since had the genetic testing all completed, and it's all come back negative, for the gene. So she's at a standard risk of pretty much anybody else now.\n\nSo we really wanna rely on that genetic testing to hopefully get her exclusion removed. We're just having no luck at all getting any response, and you'll see that e I'll just hit forward on that email now. You'll we've attempted a few times and just not getting any any traction. No. That's okay.\n\nI didn't no. No. That's okay. It's absolutely fine. Yeah.\n\nSo we've been told that if there's because someone in our office spoke with them. So, basically, the last outcome was they've referred it to the chief medical officer for a decision, and then the latest update was they're waiting on the doctors, have collected lots of papers, and referred the matter to many different teams, and a lot of work's going on in the background. The issue we have for the client is to make sure she's not disadvantaged as if OnePath doesn't wanna remove it. We need to go to market to see if there are other insurers that will offer her cover without the exclusion before the eighth because, you know, she can't rely on that genetic testing afterwards. So it's really yeah.\n\nNo. No. So from the the legislation's changed. So from the October 8, the government has said insurance companies can't rely on genetic testing to make underwriting decisions. Yes.\n\nYes. Yeah. No. Yes. So we yeah.\n\nAnd we're kinda stuck because we wanna do we wanna make sure the client isn't disadvantaged, and we are on a time frame here. So I really do need a decision probably by Friday, I'd say, if that's possible. Oh, you haven't? Yeah. There's a couple.\n\nI'll just give you the first one. 8 50 531 85. So your email address was j o r j a dot brookining, b r, o o, k I n g at okay. Alright. Beautiful.\n\nYep. I am not sure. The person that has been dealing with it for us is no longer with our team, so I'm not sure. Yeah. There's been a Jackie and a Katie that our team has worked with.\n\nYeah. No. That's okay. It's just been we're coming up to, like, the two week mark now, and we've lost two weeks already. I can't I I can't afford to lose any more time in the client's best interest.\n\nOkay. Alright. Yep. No. That's okay.\n\nI that's absolutely fine. I understand. Okay. Okay. Thank you so much.\n\nYou too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.05744443833827973},{"text":"Hi, Georgia.","start":4.3199997,"end":5.12,"sentiment":"neutral","sentiment_score":0.07591716945171356},{"text":"This is Jenna phoning from Oakview Financial.","start":5.12,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.1003926864692143},{"text":"How are you today?","start":7.3599997,"end":8.26,"sentiment":"neutral","sentiment_score":0.15099097415804863},{"text":"I'm good.","start":10.639999,"end":11.36,"sentiment":"positive","sentiment_score":0.35048718750476837}],"sentiment":"neutral","sentiment_score":0.13856036588549614,"num_words":16,"start":0.39999998,"end":11.36},{"sentences":[{"text":"I'm good.","start":11.36,"end":12.179999,"sentiment":"positive","sentiment_score":0.37402908504009247},{"text":"I've sent I just tried to phone Melinda's mobile and got a note to give you a call for any assistance.","start":12.695,"end":22.474998,"sentiment":"neutral","sentiment_score":0.026768996424618222},{"text":"I sent her an email on Monday just about a client having some a an exclusion reviewed with one pass, but we're running into some roadblocks.","start":23.255001,"end":38.746002,"sentiment":"neutral","sentiment_score":-0.1480120916206103},{"text":"And given that it is based off results from a genetic given that it is based off results from a genetic test, we are on a tight time frame getting close to the October 8 when, you know, insurance companies can no longer rely on those for decisions.","start":38.746002,"end":53.850002,"sentiment":"neutral","sentiment_score":-0.22103292836497226},{"text":"So I was hoping to get some assistance from her in getting a response because today it's been a few weeks now, and to date, we keep just kind of getting no response.","start":54.39,"end":64.81,"sentiment":"neutral","sentiment_score":-0.17287923700430177}],"sentiment":"neutral","sentiment_score":-0.14502078976768715,"num_words":130,"start":11.36,"end":64.81},{"sentences":[{"text":"Yes.","start":77.665,"end":78.15,"sentiment":"neutral","sentiment_score":0.008767420426011086},{"text":"Tamara Olsen, o h l s o m.","start":78.630005,"end":83.130005,"sentiment":"neutral","sentiment_score":0.0005497964157257229},{"text":"No.","start":95.205,"end":95.445,"sentiment":"neutral","sentiment_score":-0.17518500983715057},{"text":"I didn't.","start":95.445,"end":96.185,"sentiment":"neutral","sentiment_score":-0.18034455180168152},{"text":"I no.","start":98.565,"end":105.125,"sentiment":"neutral","sentiment_score":-0.11554180458188057}],"sentiment":"neutral","sentiment_score":-0.05384228077517556,"num_words":14,"start":77.665,"end":105.125},{"sentences":[{"text":"I sent it in the afternoon, but what I'll do is I'll forward it to you as well if that's okay.","start":105.125,"end":110.71,"sentiment":"neutral","sentiment_score":-0.05898874106683901},{"text":"Can sorry.","start":113.009995,"end":114.049995,"sentiment":"neutral","sentiment_score":-0.03708664886653423},{"text":"I'm just pressing all the wrong buttons possible here right now.","start":114.049995,"end":117.909996,"sentiment":"neutral","sentiment_score":-0.20827579904686322},{"text":"Okay.","start":121.445,"end":121.924995,"sentiment":"neutral","sentiment_score":-0.04373616725206375},{"text":"Won't be a sec.","start":121.924995,"end":123.064995,"sentiment":"neutral","sentiment_score":-0.0720705995336175}],"sentiment":"neutral","sentiment_score":-0.10092280038560812,"num_words":39,"start":105.125,"end":123.064995},{"sentences":[{"text":"Change that to the screen.","start":123.604996,"end":124.98499,"sentiment":"neutral","sentiment_score":-0.05370567217469215},{"text":"Okay.","start":126.884995,"end":127.204994,"sentiment":"neutral","sentiment_score":-0.0007354076951742172},{"text":"What is your email address, Georgia?","start":127.204994,"end":129.22499,"sentiment":"neutral","sentiment_score":0.001011122561370333},{"text":"J o r j a.","start":133.285,"end":140.34001,"sentiment":"neutral","sentiment_score":0.0004668626002967358},{"text":"Yep.","start":141.20001,"end":141.70001,"sentiment":"neutral","sentiment_score":0.0043725427240133286}],"sentiment":"neutral","sentiment_score":-0.014249454304162,"num_words":18,"start":123.604996,"end":141.70001},{"sentences":[{"text":"Okay.","start":144.96,"end":145.44,"sentiment":"neutral","sentiment_score":0.11154628545045853},{"text":"Thank you.","start":145.44,"end":146.18001,"sentiment":"positive","sentiment_score":0.37837018072605133},{"text":"Yeah.","start":146.48001,"end":146.72,"sentiment":"neutral","sentiment_score":0.015436537563800812},{"text":"It's just so, basically, the background is the client had a breast and ovarian cancer exclusion applied to her cover due to her sister passing away to it from it from breast cancer, and the client has since had the genetic testing all completed, and it's all come back negative, for the gene.","start":146.72,"end":171.68001,"sentiment":"neutral","sentiment_score":-0.17733186019479102},{"text":"So she's at a standard risk of pretty much anybody else now.","start":171.68001,"end":175.3,"sentiment":"neutral","sentiment_score":-0.2293932835261027}],"sentiment":"neutral","sentiment_score":-0.16329833055319992,"num_words":69,"start":144.96,"end":175.3},{"sentences":[{"text":"So we really wanna rely on that genetic testing to hopefully get her exclusion removed.","start":176.72,"end":182.015,"sentiment":"neutral","sentiment_score":-0.10727733274300894},{"text":"We're just having no luck at all getting any response, and you'll see that e I'll just hit forward on that email now.","start":182.875,"end":191.375,"sentiment":"neutral","sentiment_score":-0.29536919684513757},{"text":"You'll we've attempted a few times and just not getting any any traction.","start":191.75499,"end":196.39,"sentiment":"neutral","sentiment_score":-0.2356371936889795},{"text":"No.","start":213.745,"end":213.985,"sentiment":"neutral","sentiment_score":-0.1256961226463318},{"text":"That's okay.","start":213.985,"end":214.545,"sentiment":"neutral","sentiment_score":-0.07205872237682341}],"sentiment":"neutral","sentiment_score":-0.21732867785074092,"num_words":54,"start":176.72,"end":214.545},{"sentences":[{"text":"I didn't no.","start":214.545,"end":215.50499,"sentiment":"neutral","sentiment_score":-0.07004295041163762},{"text":"No.","start":215.50499,"end":215.745,"sentiment":"neutral","sentiment_score":-0.08641798794269562},{"text":"That's okay.","start":215.745,"end":216.305,"sentiment":"neutral","sentiment_score":0.062356136739254},{"text":"It's absolutely fine.","start":216.305,"end":217.605,"sentiment":"neutral","sentiment_score":0.3153265416622162},{"text":"Yeah.","start":229.07,"end":229.57,"sentiment":"neutral","sentiment_score":-0.11090336740016936}],"sentiment":"neutral","sentiment_score":0.06632416918873787,"num_words":10,"start":214.545,"end":229.57},{"sentences":[{"text":"So we've been told that if there's because someone in our office spoke with them.","start":231.87001,"end":239.015,"sentiment":"neutral","sentiment_score":-0.11621718456347783},{"text":"So, basically, the last outcome was they've referred it to the chief medical officer for a decision, and then the latest update was they're waiting on the doctors, have collected lots of papers, and referred the matter to many different teams, and a lot of work's going on in the background.","start":239.015,"end":257.805,"sentiment":"neutral","sentiment_score":-0.10700974496556263},{"text":"The issue we have for the client is to make sure she's not disadvantaged as if OnePath doesn't wanna remove it.","start":258.345,"end":264.605,"sentiment":"neutral","sentiment_score":-0.2980327109495799},{"text":"We need to go to market to see if there are other insurers that will offer her cover without the exclusion before the eighth because, you know, she can't rely on that genetic testing afterwards.","start":265.225,"end":277.23,"sentiment":"neutral","sentiment_score":-0.22938253879547119},{"text":"So it's really yeah.","start":277.23,"end":281.09,"sentiment":"neutral","sentiment_score":-0.030786742689087987}],"sentiment":"neutral","sentiment_score":-0.17151569460503877,"num_words":126,"start":231.87001,"end":281.09},{"sentences":[{"text":"No.","start":285.23,"end":285.73,"sentiment":"neutral","sentiment_score":-0.3164798617362976},{"text":"No.","start":285.87,"end":286.335,"sentiment":"negative","sentiment_score":-0.33944737911224365},{"text":"So from the the legislation's changed.","start":286.335,"end":289.055,"sentiment":"neutral","sentiment_score":-0.1649752532442411},{"text":"So from the October 8, the government has said insurance companies can't rely on genetic testing to make underwriting decisions.","start":289.055,"end":296.755,"sentiment":"neutral","sentiment_score":-0.16624890975654125},{"text":"Yes.","start":298.495,"end":298.995,"sentiment":"neutral","sentiment_score":-0.08823980391025543}],"sentiment":"neutral","sentiment_score":-0.174448164115692,"num_words":29,"start":285.23,"end":298.995},{"sentences":[{"text":"Yes.","start":300.815,"end":301.315,"sentiment":"neutral","sentiment_score":-0.07143834233283997},{"text":"Yeah.","start":301.86002,"end":302.36002,"sentiment":"neutral","sentiment_score":-0.06892390549182892},{"text":"No.","start":307.14,"end":307.64,"sentiment":"negative","sentiment_score":-0.34250321984291077},{"text":"Yes.","start":308.98,"end":309.48,"sentiment":"neutral","sentiment_score":-0.19388411939144137},{"text":"So we yeah.","start":309.62,"end":313.4,"sentiment":"neutral","sentiment_score":-0.19976170981923738}],"sentiment":"neutral","sentiment_score":-0.18229067378810473,"num_words":7,"start":300.815,"end":313.4},{"sentences":[{"text":"And we're kinda stuck because we wanna do we wanna make sure the client isn't disadvantaged, and we are on a time frame here.","start":313.78,"end":320.655,"sentiment":"neutral","sentiment_score":-0.3175361504157384},{"text":"So I really do need a decision probably by Friday, I'd say, if that's possible.","start":321.11502,"end":327.935,"sentiment":"neutral","sentiment_score":-0.2627609799305598},{"text":"Oh, you haven't?","start":336.33,"end":337.22998,"sentiment":"neutral","sentiment_score":-0.05229566742976507},{"text":"Yeah.","start":343.85,"end":344.16998,"sentiment":"neutral","sentiment_score":0.019850464537739754},{"text":"There's a couple.","start":344.16998,"end":345.375,"sentiment":"neutral","sentiment_score":0.007781946721176307}],"sentiment":"neutral","sentiment_score":-0.25382550014182925,"num_words":46,"start":313.78,"end":345.375},{"sentences":[{"text":"I'll just give you the first one.","start":345.995,"end":347.51498,"sentiment":"neutral","sentiment_score":0.012947332912257739},{"text":"8 50 531 85.","start":347.51498,"end":352.815,"sentiment":"neutral","sentiment_score":0.0016571406740695238},{"text":"So your email address was j o r j a dot brookining, b r, o o, k I n g at okay.","start":365.29,"end":376.745,"sentiment":"neutral","sentiment_score":0.00310878706460988},{"text":"Alright.","start":377.205,"end":377.705,"sentiment":"neutral","sentiment_score":0.07647055387496948},{"text":"Beautiful.","start":378.56497,"end":379.06497,"sentiment":"positive","sentiment_score":0.599381685256958}],"sentiment":"neutral","sentiment_score":0.024043012789583634,"num_words":35,"start":345.995,"end":379.06497},{"sentences":[{"text":"Yep.","start":443.75998,"end":444.25998,"sentiment":"neutral","sentiment_score":-0.1019672080874443},{"text":"I am not sure.","start":445.28,"end":446.24,"sentiment":"neutral","sentiment_score":-0.2534809038043022},{"text":"The person that has been dealing with it for us is no longer with our team, so I'm not sure.","start":446.24,"end":453.435,"sentiment":"neutral","sentiment_score":-0.3023773580789566},{"text":"Yeah.","start":465.43,"end":465.59,"sentiment":"neutral","sentiment_score":-0.015405279584228992},{"text":"There's been a Jackie and a Katie that our team has worked with.","start":465.59,"end":469.93,"sentiment":"neutral","sentiment_score":0.003249730055148785}],"sentiment":"neutral","sentiment_score":-0.1829896608654123,"num_words":39,"start":443.75998,"end":469.93},{"sentences":[{"text":"Yeah.","start":486.725,"end":487.02,"sentiment":"neutral","sentiment_score":-0.04183933883905411},{"text":"No.","start":491.66,"end":491.81998,"sentiment":"neutral","sentiment_score":-0.22431038320064545},{"text":"That's okay.","start":491.81998,"end":492.37997,"sentiment":"neutral","sentiment_score":-0.14977675676345825},{"text":"It's just been we're coming up to, like, the two week mark now, and we've lost two weeks already.","start":492.37997,"end":498.8,"sentiment":"neutral","sentiment_score":-0.2004386310122515},{"text":"I can't I I can't afford to lose any more time in the client's best interest.","start":499.755,"end":504.65503,"sentiment":"negative","sentiment_score":-0.50312733463943}],"sentiment":"neutral","sentiment_score":-0.31856601484693015,"num_words":39,"start":486.725,"end":504.65503},{"sentences":[{"text":"Okay.","start":514.075,"end":514.47,"sentiment":"neutral","sentiment_score":0.018646150827407837},{"text":"Alright.","start":519.67,"end":520.17,"sentiment":"neutral","sentiment_score":0.018904229626059532},{"text":"Yep.","start":526.87,"end":527.175,"sentiment":"neutral","sentiment_score":0.01032701786607504},{"text":"No.","start":533.815,"end":534.055,"sentiment":"neutral","sentiment_score":-0.15241923928260803},{"text":"That's okay.","start":534.055,"end":534.875,"sentiment":"neutral","sentiment_score":-0.16512250900268555}],"sentiment":"neutral","sentiment_score":-0.07246447649473946,"num_words":6,"start":514.075,"end":534.875},{"sentences":[{"text":"I that's absolutely fine.","start":535.255,"end":539.79,"sentiment":"neutral","sentiment_score":0.08221349492669106},{"text":"I understand.","start":539.94995,"end":540.61,"sentiment":"neutral","sentiment_score":0.10361962020397186},{"text":"Okay.","start":542.35,"end":542.85,"sentiment":"neutral","sentiment_score":0.1000254526734352},{"text":"Okay.","start":547.07,"end":547.55,"sentiment":"positive","sentiment_score":0.5386964082717896},{"text":"Thank you so much.","start":547.55,"end":548.69,"sentiment":"positive","sentiment_score":0.8287068009376526}],"sentiment":"positive","sentiment_score":0.37413685706754524,"num_words":12,"start":535.255,"end":548.69},{"sentences":[{"text":"You too.","start":551.14996,"end":551.70996,"sentiment":"positive","sentiment_score":0.5158663690090179},{"text":"Bye bye.","start":551.70996,"end":552.44995,"sentiment":"neutral","sentiment_score":0.2587742954492569}],"sentiment":"positive","sentiment_score":0.3873203322291374,"num_words":4,"start":551.14996,"end":552.44995}]}}]},{"alternatives":[{"transcript":"Hello. This is Georgia from Zurich. How can I help? Very good. Thanks. How are you? Oh, yeah. Mhmm. Okay. Yeah. Do you have the I've just tried to search all her emails. I can't see anything, but I'll see if she's forwarded me anything. Do you have the client's name? No. I don't have anything in my inbox. Would you you should have got a order reply exactly at our office as well on Monday. But do you have my email address on hand? Unless maybe you sent it a bit earlier, like, early early morning. Mhmm. Yeah. Yeah. Definitely. It's j o r j a, yep, dot brookings, b r, o o, k I n g, @xerix.com.au. Mhmm. Mhmm. Yep. Mhmm. Mhmm. Yeah. Okay. That's all good. I'll have a look. I'm sorry about Melinda as well. She has been away on leave. I'm not sure why her other office isn't working for you guys though because I've received a few forwards of a few a few of her advisers that did get it with my details in there. So sorry about that. But yeah. That's okay. But, yeah, I'll definitely have a look into it and see what I can do. So did you so do you mean as in you've already had, like, a request submitted with underwriting and then underwriting hasn't kinda given anything? Or Mhmm. Okay. Yep. I see what you mean. So the genetic testing eventually expires pretty much, and you need to submit that ASAP. So yep. Yeah. Yeah. Yeah. Oh, yeah. And, of course, that would work the opposite way as well. Sorry. I was thinking in the sense that, like, you have to disclose you've had it, and then that confirms that that yeah. I just didn't even think about going the opposite way of getting it removed from something. So, yeah, I see what you mean. Yep. Okay. Sure. I'll see what is happening. We'll, yeah, I was waiting for the email to come through. I haven't got anything just yet, but no. I'll in the meantime, actually, since I've just put you on the phone, do you have the policy number? I'll just see what I can see. Yeah. Yeah. Mhmm. Yep. K. Yep. Yep. Oh, here we go. I think it's literally just coming in now. Yep. Here we go. Got it. Awesome. Good afternoon. Okay. Okay. So I'm guessing it's still in pre assessment. K. Hang on. Alright. It doesn't look like the underwriter on it is not on right now, but I'll try and reach out to her because, yeah, I can't see that there's a open review case ongoing. Was it still in pre assessment or something like that? Or yeah. Okay. Alright. Let's see. I can see Jackie has been on it, but I'm not sure why her name. You know, she wasn't the original. I do. Yeah. It was very technical. They're writing on doctors. Okay. This is September. Okay. I'll see if okay. It looks like, yeah, they must have some sort of, like, preassess internal preassessment case going on maybe. So I'll see it and which I just don't have access to. That's the only thing. Okay. Yeah. No. That's yeah. No. That's alright. I will I've got Jackie on it looks like she's online. So I'll give her a message and see whether if I can call her as well. And then maybe I'll just give you a callback. Hopefully, I can get her before she sign off or anything. But, yeah, otherwise, I'll what I'll do is I'll give you a reply email with yeah. I guess if I don't get through to her and see what I can find out and do for you. Sorry. It's hard. I don't have any access to the notes or anything. So it's just gonna take me contacting different people and seeing what I can push along. Yep. Okay. Awesome. Thank you so much for leaving it with me, but, yeah, we'll see how we go. Oh, awesome. All good. You have a good day. Bye.","confidence":0.99072266,"words":[{"word":"hello","start":0.64,"end":1.04,"confidence":0.84228516,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.07457146048545837},{"word":"this","start":1.04,"end":1.1999999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0905127003788948},{"word":"is","start":1.1999999,"end":1.36,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08239255845546722},{"word":"georgia","start":1.36,"end":1.76,"confidence":0.9838867,"punctuated_word":"Georgia","sentiment":"neutral","sentiment_score":0.10353638976812364},{"word":"from","start":1.76,"end":2.0,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.11204126477241516},{"word":"zurich","start":2.0,"end":2.3999999,"confidence":0.9921875,"punctuated_word":"Zurich.","sentiment":"neutral","sentiment_score":0.09969300031661989},{"word":"how","start":2.3999999,"end":2.56,"confidence":0.9970703,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.09560836851596832},{"word":"can","start":2.56,"end":2.72,"confidence":0.99316406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09329305589199066},{"word":"i","start":2.72,"end":2.8,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0990198850631714},{"word":"help","start":2.8,"end":3.3,"confidence":0.99609375,"punctuated_word":"help?","sentiment":"neutral","sentiment_score":0.08434571325778961},{"word":"very","start":8.639999,"end":8.88,"confidence":0.8276367,"punctuated_word":"Very","sentiment":"positive","sentiment_score":0.5661665201187134},{"word":"good","start":8.88,"end":9.12,"confidence":0.9885254,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5161927342414856},{"word":"thanks","start":9.12,"end":9.44,"confidence":0.9909668,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5104592442512512},{"word":"how","start":9.44,"end":9.599999,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.27505654096603394},{"word":"are","start":9.599999,"end":9.679999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.23062613606452945},{"word":"you","start":9.679999,"end":10.179999,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.30208247900009155},{"word":"oh","start":18.695,"end":19.195,"confidence":0.5932617,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.001660340465605259},{"word":"yeah","start":19.255001,"end":19.755001,"confidence":0.7480469,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.01588395982980728},{"word":"mhmm","start":37.23,"end":37.73,"confidence":0.94921875,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.2962741553783417},{"word":"okay","start":65.86,"end":66.259995,"confidence":0.84887695,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.055689990520477295},{"word":"yeah","start":66.259995,"end":66.5,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04693283140659332},{"word":"do","start":66.5,"end":66.659996,"confidence":0.9921875,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.05728575959801674},{"word":"you","start":66.659996,"end":66.82,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.052712634205818176},{"word":"have","start":66.82,"end":66.979996,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05349648743867874},{"word":"the","start":66.979996,"end":67.3,"confidence":0.5649414,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0412696897983551},{"word":"i've","start":67.86,"end":68.02,"confidence":0.84106445,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.047531306743621826},{"word":"just","start":68.02,"end":68.355,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.052149660885334015},{"word":"tried","start":68.435005,"end":68.755005,"confidence":0.99609375,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.06731081008911133},{"word":"to","start":68.755005,"end":69.255005,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05506788194179535},{"word":"search","start":69.315,"end":69.815,"confidence":0.99609375,"punctuated_word":"search","sentiment":"neutral","sentiment_score":-0.04907709360122681},{"word":"all","start":70.115005,"end":70.355,"confidence":0.9604492,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.07896193116903305},{"word":"her","start":70.355,"end":70.675,"confidence":0.9941406,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.06752977520227432},{"word":"emails","start":70.675,"end":71.175,"confidence":0.9897461,"punctuated_word":"emails.","sentiment":"neutral","sentiment_score":-0.05741707235574722},{"word":"i","start":71.395004,"end":71.715004,"confidence":0.94628906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11096233129501344},{"word":"can't","start":71.715004,"end":72.115005,"confidence":0.9875488,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.09969379007816316},{"word":"see","start":72.115005,"end":72.355,"confidence":0.9970703,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.07102223485708237},{"word":"anything","start":72.355,"end":72.755005,"confidence":0.9748535,"punctuated_word":"anything,","sentiment":"neutral","sentiment_score":-0.0847325325012207},{"word":"but","start":72.755005,"end":72.915,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07795789837837219},{"word":"i'll","start":72.915,"end":73.15501,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.03447208181023598},{"word":"see","start":73.15501,"end":73.235,"confidence":0.9970703,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.02275685966014862},{"word":"if","start":73.235,"end":73.395004,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.023668499663472176},{"word":"she's","start":73.395004,"end":73.795006,"confidence":0.9770508,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":-0.05171161890029907},{"word":"forwarded","start":73.795006,"end":74.195,"confidence":0.9941406,"punctuated_word":"forwarded","sentiment":"neutral","sentiment_score":-0.0644233375787735},{"word":"me","start":74.195,"end":74.355,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.08548685908317566},{"word":"anything","start":74.355,"end":74.755005,"confidence":1.0,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.05164288356900215},{"word":"do","start":74.755005,"end":74.915,"confidence":1.0,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.01789694093167782},{"word":"you","start":74.915,"end":74.995,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01275269128382206},{"word":"have","start":74.995,"end":75.15501,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01138169690966606},{"word":"the","start":75.15501,"end":75.395004,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011947061866521835},{"word":"client's","start":75.395004,"end":75.875,"confidence":0.98413086,"punctuated_word":"client's","sentiment":"neutral","sentiment_score":-0.012351909652352331},{"word":"name","start":75.875,"end":76.375,"confidence":0.9995117,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.008619840256869793},{"word":"no","start":86.810005,"end":86.97,"confidence":0.7675781,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17420625686645508},{"word":"i","start":86.97,"end":87.05,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24069499969482425},{"word":"don't","start":87.05,"end":87.37,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.19453787803649905},{"word":"have","start":87.37,"end":87.53,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.19030076265335083},{"word":"anything","start":87.53,"end":88.03,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.24825115501880649},{"word":"in","start":88.090004,"end":88.33,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.19941219687461853},{"word":"my","start":88.33,"end":88.65,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1926327347755432},{"word":"inbox","start":88.65,"end":89.15,"confidence":0.9916992,"punctuated_word":"inbox.","sentiment":"neutral","sentiment_score":-0.1369015872478485},{"word":"would","start":89.53,"end":89.85,"confidence":0.7783203,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.06107517331838608},{"word":"you","start":89.85,"end":90.090004,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03140495717525482},{"word":"you","start":90.25,"end":90.41,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.030605711042881012},{"word":"should","start":90.41,"end":90.65,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.0004078671336174011},{"word":"have","start":90.65,"end":90.810005,"confidence":0.55908203,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.019145742058753967},{"word":"got","start":90.810005,"end":90.97,"confidence":0.68115234,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.04101884737610817},{"word":"a","start":90.97,"end":91.130005,"confidence":0.7314453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02065400034189224},{"word":"order","start":91.130005,"end":91.37,"confidence":0.82128906,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.027467720210552216},{"word":"reply","start":91.37,"end":91.770004,"confidence":0.9838867,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.04278678447008133},{"word":"exactly","start":91.770004,"end":92.25,"confidence":0.5107422,"punctuated_word":"exactly","sentiment":"neutral","sentiment_score":-0.027666516602039337},{"word":"at","start":92.25,"end":92.33,"confidence":0.61376953,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.05265263468027115},{"word":"our","start":92.33,"end":92.57,"confidence":0.93359375,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0538732074201107},{"word":"office","start":92.57,"end":92.89,"confidence":0.984375,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.02500775456428528},{"word":"as","start":92.89,"end":93.05,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.01334933191537857},{"word":"well","start":93.05,"end":93.37,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.03769063204526901},{"word":"on","start":93.37,"end":93.53,"confidence":0.9941406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04526456817984581},{"word":"monday","start":93.53,"end":93.85,"confidence":0.7529297,"punctuated_word":"Monday.","sentiment":"neutral","sentiment_score":-0.08559045195579529},{"word":"but","start":93.85,"end":94.35,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.09440071880817412},{"word":"do","start":95.21,"end":95.450005,"confidence":0.94628906,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.16637246310710907},{"word":"you","start":95.450005,"end":95.61,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1799897700548172},{"word":"have","start":95.61,"end":95.85,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.15301181375980377},{"word":"my","start":95.85,"end":96.17,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1747874915599823},{"word":"email","start":96.17,"end":96.65,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.13020290434360504},{"word":"address","start":96.65,"end":97.005,"confidence":0.99609375,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.13152053952217102},{"word":"on","start":97.325,"end":97.825,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.14051777124404907},{"word":"hand","start":97.884995,"end":98.204994,"confidence":0.9445801,"punctuated_word":"hand?","sentiment":"neutral","sentiment_score":-0.13631217181682587},{"word":"unless","start":98.204994,"end":98.604996,"confidence":0.9819336,"punctuated_word":"Unless","sentiment":"neutral","sentiment_score":-0.13603751361370087},{"word":"maybe","start":98.604996,"end":98.84499,"confidence":0.72216797,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.13430412113666534},{"word":"you","start":98.84499,"end":99.085,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14602965116500854},{"word":"sent","start":99.085,"end":99.325,"confidence":0.82910156,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.15794266760349274},{"word":"it","start":99.325,"end":99.405,"confidence":0.95703125,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14855965971946716},{"word":"a","start":99.405,"end":99.564995,"confidence":0.9370117,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13888084888458252},{"word":"bit","start":99.564995,"end":99.805,"confidence":0.9951172,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.13047604262828827},{"word":"earlier","start":99.805,"end":100.305,"confidence":0.8930664,"punctuated_word":"earlier,","sentiment":"neutral","sentiment_score":-0.16023200750350952},{"word":"like","start":100.445,"end":100.945,"confidence":0.9309082,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1692473590373993},{"word":"early","start":101.16499,"end":101.485,"confidence":0.99609375,"punctuated_word":"early","sentiment":"neutral","sentiment_score":-0.1679965704679489},{"word":"early","start":101.485,"end":101.805,"confidence":0.67822266,"punctuated_word":"early","sentiment":"neutral","sentiment_score":-0.16115550696849823},{"word":"morning","start":101.805,"end":102.305,"confidence":0.98657227,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":-0.12046392261981964},{"word":"mhmm","start":109.564995,"end":110.064995,"confidence":0.99572754,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.02289538085460663},{"word":"yeah","start":111.005,"end":111.325,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.027787253260612488},{"word":"yeah","start":111.325,"end":111.564995,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04108397290110588},{"word":"definitely","start":111.564995,"end":112.064995,"confidence":0.99658203,"punctuated_word":"Definitely.","sentiment":"neutral","sentiment_score":0.04202710837125778},{"word":"it's","start":129.995,"end":130.495,"confidence":0.65234375,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0034059598110616207},{"word":"j","start":130.635,"end":130.955,"confidence":0.9970703,"punctuated_word":"j","sentiment":"neutral","sentiment_score":0.00015069078654050827},{"word":"o","start":130.955,"end":131.355,"confidence":1.0,"punctuated_word":"o","sentiment":"neutral","sentiment_score":-0.0014896388165652752},{"word":"r","start":131.355,"end":131.595,"confidence":1.0,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.0014061518013477323},{"word":"j","start":131.595,"end":131.915,"confidence":0.9951172,"punctuated_word":"j","sentiment":"neutral","sentiment_score":0.0008825040422379971},{"word":"a","start":131.915,"end":132.415,"confidence":0.7807617,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":0.0018751996103674171},{"word":"yep","start":135.675,"end":136.175,"confidence":0.98502606,"punctuated_word":"yep,","sentiment":"neutral","sentiment_score":0.0020757054444402456},{"word":"dot","start":136.47499,"end":136.97499,"confidence":0.9111328,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.004034701269119978},{"word":"brookings","start":137.035,"end":137.535,"confidence":0.81518555,"punctuated_word":"brookings,","sentiment":"neutral","sentiment_score":0.0031469054520130157},{"word":"b","start":138.155,"end":138.47499,"confidence":0.9863281,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.002943056169897318},{"word":"r","start":138.47499,"end":138.715,"confidence":0.8823242,"punctuated_word":"r,","sentiment":"neutral","sentiment_score":0.0004303616879042238},{"word":"o","start":138.715,"end":139.165,"confidence":0.9953613,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.0014256658032536509},{"word":"o","start":139.165,"end":139.61499,"confidence":0.9953613,"punctuated_word":"o,","sentiment":"neutral","sentiment_score":0.0002701636403799057},{"word":"k","start":139.675,"end":139.83499,"confidence":0.9951172,"punctuated_word":"k","sentiment":"neutral","sentiment_score":-0.0003470364026725292},{"word":"i","start":139.83499,"end":140.075,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0015771444886922836},{"word":"n","start":140.075,"end":140.315,"confidence":0.9980469,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.0003746149595826864},{"word":"g","start":140.315,"end":140.815,"confidence":0.81225586,"punctuated_word":"g,","sentiment":"neutral","sentiment_score":0.002270569559186697},{"word":"@xerix.com.au","start":142.4,"end":144.34,"confidence":0.89947224,"punctuated_word":"@xerix.com.au.","sentiment":"neutral","sentiment_score":0.006710145156830549},{"word":"mhmm","start":154.825,"end":155.325,"confidence":0.932251,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.10541663318872452},{"word":"mhmm","start":169.78499,"end":170.13,"confidence":0.9458008,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.14617919921875},{"word":"yep","start":175.57,"end":176.07,"confidence":0.77905273,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.08255217969417572},{"word":"mhmm","start":182.77,"end":183.27,"confidence":0.9909668,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.13321563601493835},{"word":"mhmm","start":194.525,"end":195.025,"confidence":0.9827881,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.20688188076019287},{"word":"yeah","start":196.98,"end":197.38,"confidence":0.9572754,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04725919291377067},{"word":"okay","start":197.38,"end":197.7,"confidence":0.99121094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.014542847871780396},{"word":"that's","start":197.7,"end":197.94,"confidence":0.97680664,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.14236007630825043},{"word":"all","start":197.94,"end":198.1,"confidence":0.34960938,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.2658328413963318},{"word":"good","start":198.1,"end":198.34,"confidence":0.9538574,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.22815638780593872},{"word":"i'll","start":198.34,"end":198.5,"confidence":0.9655762,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10407306998968124},{"word":"have","start":198.5,"end":198.66,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08277695626020432},{"word":"a","start":198.66,"end":198.74,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08773955702781677},{"word":"look","start":198.74,"end":199.14,"confidence":0.99902344,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.042134448885917664},{"word":"i'm","start":199.14,"end":199.3,"confidence":0.8823242,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10727353394031525},{"word":"sorry","start":199.3,"end":199.54,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.16676311194896698},{"word":"about","start":199.54,"end":199.86,"confidence":0.9604492,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.15551559627056122},{"word":"melinda","start":199.86,"end":200.26,"confidence":0.9885254,"punctuated_word":"Melinda","sentiment":"neutral","sentiment_score":-0.16912809014320374},{"word":"as","start":200.26,"end":200.42,"confidence":0.98291016,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.19311565160751343},{"word":"well","start":200.42,"end":200.66,"confidence":0.9941406,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.20388658344745636},{"word":"she","start":200.66,"end":200.9,"confidence":1.0,"punctuated_word":"She","sentiment":"neutral","sentiment_score":-0.20091399550437927},{"word":"has","start":200.9,"end":201.06,"confidence":0.9790039,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.25738102197647095},{"word":"been","start":201.06,"end":201.3,"confidence":0.99121094,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.2367132604122162},{"word":"away","start":201.3,"end":201.7,"confidence":0.99902344,"punctuated_word":"away","sentiment":"neutral","sentiment_score":-0.2072647213935852},{"word":"on","start":201.7,"end":202.18,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2814154624938965},{"word":"leave","start":202.18,"end":202.68,"confidence":0.9589844,"punctuated_word":"leave.","sentiment":"neutral","sentiment_score":-0.2795652449131012},{"word":"i'm","start":202.81999,"end":203.06,"confidence":0.93359375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2445133775472641},{"word":"not","start":203.06,"end":203.22,"confidence":0.99121094,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2541275918483734},{"word":"sure","start":203.22,"end":203.45999,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.2692106068134308},{"word":"why","start":203.45999,"end":203.62,"confidence":0.9892578,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.26202842593193054},{"word":"her","start":203.62,"end":203.78,"confidence":0.7734375,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.2813589870929718},{"word":"other","start":203.78,"end":204.02,"confidence":0.8857422,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.3189263343811035},{"word":"office","start":204.02,"end":204.42,"confidence":0.97509766,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.3119761645793915},{"word":"isn't","start":204.42,"end":204.66,"confidence":0.99560547,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.26229408383369446},{"word":"working","start":204.66,"end":205.06,"confidence":0.99902344,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.2414732128381729},{"word":"for","start":205.06,"end":205.22,"confidence":0.99121094,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2742636501789093},{"word":"you","start":205.22,"end":205.38,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2570875287055969},{"word":"guys","start":205.38,"end":205.7,"confidence":0.99121094,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.23499737679958344},{"word":"though","start":205.7,"end":205.86,"confidence":0.4501953,"punctuated_word":"though","sentiment":"neutral","sentiment_score":-0.24273063242435455},{"word":"because","start":205.86,"end":206.36,"confidence":0.5058594,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.19236382842063904},{"word":"i've","start":206.58,"end":206.81999,"confidence":0.9851074,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1822308897972107},{"word":"received","start":206.81999,"end":207.31999,"confidence":0.99902344,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.19418036937713623},{"word":"a","start":207.78,"end":207.94,"confidence":0.9560547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17627286911010742},{"word":"few","start":207.94,"end":208.18,"confidence":0.9980469,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.15306821465492249},{"word":"forwards","start":208.18,"end":208.68,"confidence":0.8256836,"punctuated_word":"forwards","sentiment":"neutral","sentiment_score":-0.1576743721961975},{"word":"of","start":208.74,"end":209.175,"confidence":0.91845703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.17292265594005585},{"word":"a","start":209.335,"end":209.49501,"confidence":0.88671875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17705240845680237},{"word":"few","start":209.49501,"end":209.655,"confidence":0.85839844,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.1642281413078308},{"word":"a","start":209.655,"end":209.895,"confidence":0.87890625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17980897426605225},{"word":"few","start":209.895,"end":210.13501,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.1658138632774353},{"word":"of","start":210.13501,"end":210.295,"confidence":0.9667969,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2183062732219696},{"word":"her","start":210.295,"end":210.535,"confidence":0.90527344,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.2308749407529831},{"word":"advisers","start":210.535,"end":210.855,"confidence":0.8852539,"punctuated_word":"advisers","sentiment":"neutral","sentiment_score":-0.16060608625411987},{"word":"that","start":210.855,"end":211.095,"confidence":0.9892578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15035443007946014},{"word":"did","start":211.095,"end":211.255,"confidence":0.91015625,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.10210344940423964},{"word":"get","start":211.255,"end":211.49501,"confidence":0.8833008,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.16220760345458984},{"word":"it","start":211.49501,"end":211.575,"confidence":0.94189453,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14498427510261536},{"word":"with","start":211.575,"end":211.735,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.19597110152244568},{"word":"my","start":211.735,"end":211.895,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.21496519446372983},{"word":"details","start":211.895,"end":212.375,"confidence":0.99902344,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.1525721400976181},{"word":"in","start":212.375,"end":212.535,"confidence":0.89208984,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.17966167628765106},{"word":"there","start":212.535,"end":212.77501,"confidence":0.87231445,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.17862021923065186},{"word":"so","start":212.77501,"end":213.27501,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07712621986865997},{"word":"sorry","start":213.735,"end":214.05501,"confidence":0.97509766,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.12550267577171326},{"word":"about","start":214.05501,"end":214.375,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.08725014328956604},{"word":"that","start":214.375,"end":214.695,"confidence":0.8457031,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.036287907510995865},{"word":"but","start":214.695,"end":215.195,"confidence":0.69384766,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.08078217506408691},{"word":"yeah","start":217.735,"end":218.215,"confidence":0.89941406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.17944572865962982},{"word":"that's","start":218.215,"end":218.455,"confidence":0.82006836,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2066034972667694},{"word":"okay","start":218.455,"end":218.695,"confidence":0.92993164,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.08637712150812149},{"word":"but","start":218.695,"end":219.095,"confidence":0.77783203,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.06893985718488693},{"word":"yeah","start":219.095,"end":219.335,"confidence":0.9482422,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.14577144384384155},{"word":"i'll","start":219.335,"end":219.575,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2255423069000244},{"word":"definitely","start":219.575,"end":220.05501,"confidence":0.99902344,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":0.33252355456352234},{"word":"have","start":220.05501,"end":220.295,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.3534385859966278},{"word":"a","start":220.295,"end":220.375,"confidence":0.9941406,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4040104150772095},{"word":"look","start":220.375,"end":220.535,"confidence":0.9970703,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.2742452323436737},{"word":"into","start":220.535,"end":220.855,"confidence":0.97998047,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.32629677653312683},{"word":"it","start":220.855,"end":220.935,"confidence":0.9760742,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.3425590395927429},{"word":"and","start":220.935,"end":221.095,"confidence":0.99316406,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4072387218475342},{"word":"see","start":221.095,"end":221.335,"confidence":0.9951172,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.290487140417099},{"word":"what","start":221.335,"end":221.495,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.295697957277298},{"word":"i","start":221.495,"end":221.655,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.27341529726982117},{"word":"can","start":221.655,"end":221.815,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.27617204189300537},{"word":"do","start":221.815,"end":222.13501,"confidence":1.0,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.24679622054100037},{"word":"so","start":222.13501,"end":222.6,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.022248033434152603},{"word":"did","start":222.76001,"end":223.08,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.004936398938298225},{"word":"you","start":223.08,"end":223.58,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003901159390807152},{"word":"so","start":224.20001,"end":224.44,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.012123744934797289},{"word":"do","start":224.44,"end":224.52,"confidence":0.99121094,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0026272572576999664},{"word":"you","start":224.52,"end":224.68001,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.002639202401041985},{"word":"mean","start":224.68001,"end":224.84001,"confidence":0.9589844,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.006170107051730156},{"word":"as","start":224.84001,"end":225.08,"confidence":0.78564453,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.0022753020748496056},{"word":"in","start":225.08,"end":225.16,"confidence":0.8881836,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.00007006525993347168},{"word":"you've","start":225.16,"end":225.40001,"confidence":0.97924805,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.006342051085084677},{"word":"already","start":225.40001,"end":225.72,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.0024571493268013},{"word":"had","start":225.72,"end":225.88,"confidence":0.9406738,"punctuated_word":"had,","sentiment":"neutral","sentiment_score":-0.014796503819525242},{"word":"like","start":225.88,"end":226.12001,"confidence":0.9975586,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.013254182413220406},{"word":"a","start":226.12001,"end":226.28,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01066329050809145},{"word":"request","start":226.28,"end":226.68001,"confidence":0.99902344,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.014565641060471536},{"word":"submitted","start":226.68001,"end":227.16,"confidence":0.99902344,"punctuated_word":"submitted","sentiment":"neutral","sentiment_score":-0.03659811615943909},{"word":"with","start":227.16,"end":227.40001,"confidence":0.9873047,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03355954587459564},{"word":"underwriting","start":227.40001,"end":227.90001,"confidence":0.99316406,"punctuated_word":"underwriting","sentiment":"neutral","sentiment_score":-0.04028545320034027},{"word":"and","start":227.96,"end":228.20001,"confidence":0.6875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.030713509768247604},{"word":"then","start":228.20001,"end":228.6,"confidence":0.99609375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.033221613615751266},{"word":"underwriting","start":228.6,"end":229.1,"confidence":0.9946289,"punctuated_word":"underwriting","sentiment":"neutral","sentiment_score":-0.04097368568181992},{"word":"hasn't","start":229.16,"end":229.66,"confidence":0.9675293,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":-0.22122512757778168},{"word":"kinda","start":230.36,"end":230.6,"confidence":0.8413086,"punctuated_word":"kinda","sentiment":"neutral","sentiment_score":-0.19957178831100464},{"word":"given","start":230.6,"end":231.0,"confidence":0.9951172,"punctuated_word":"given","sentiment":"neutral","sentiment_score":-0.2010341435670853},{"word":"anything","start":231.0,"end":231.5,"confidence":0.8183594,"punctuated_word":"anything?","sentiment":"neutral","sentiment_score":-0.18327537178993225},{"word":"or","start":231.64,"end":232.14,"confidence":0.9838867,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.10899745672941208},{"word":"mhmm","start":258.44,"end":258.94,"confidence":0.97509766,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.12228663265705109},{"word":"okay","start":278.285,"end":278.765,"confidence":0.7897949,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.00406540185213089},{"word":"yep","start":278.765,"end":279.18,"confidence":0.984375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.030046632513403893},{"word":"i","start":279.18,"end":279.34,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02406129240989685},{"word":"see","start":279.34,"end":279.58,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.03734380379319191},{"word":"what","start":279.58,"end":279.62,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0035472363233566284},{"word":"you","start":279.62,"end":279.66,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03449111059308052},{"word":"mean","start":279.66,"end":280.06,"confidence":0.99853516,"punctuated_word":"mean.","sentiment":"neutral","sentiment_score":0.005600074306130409},{"word":"so","start":280.06,"end":280.22,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05208873376250267},{"word":"the","start":280.22,"end":280.38,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11290232837200163},{"word":"genetic","start":280.38,"end":280.86,"confidence":0.9370117,"punctuated_word":"genetic","sentiment":"neutral","sentiment_score":-0.08097955584526062},{"word":"testing","start":280.86,"end":281.25998,"confidence":0.90234375,"punctuated_word":"testing","sentiment":"neutral","sentiment_score":-0.16192574799060822},{"word":"eventually","start":281.25998,"end":281.75998,"confidence":0.37109375,"punctuated_word":"eventually","sentiment":"neutral","sentiment_score":-0.19930079579353333},{"word":"expires","start":281.82,"end":282.32,"confidence":0.9091797,"punctuated_word":"expires","sentiment":"neutral","sentiment_score":-0.16864338517189026},{"word":"pretty","start":282.38,"end":282.62,"confidence":0.93408203,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.14105266332626343},{"word":"much","start":282.62,"end":282.86,"confidence":0.7963867,"punctuated_word":"much,","sentiment":"neutral","sentiment_score":-0.13322924077510834},{"word":"and","start":282.86,"end":283.02,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09904960542917252},{"word":"you","start":283.02,"end":283.18,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1370072215795517},{"word":"need","start":283.18,"end":283.41998,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.10755086690187454},{"word":"to","start":283.41998,"end":283.66,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1005658209323883},{"word":"submit","start":283.66,"end":284.06,"confidence":0.9770508,"punctuated_word":"submit","sentiment":"neutral","sentiment_score":-0.06844905018806458},{"word":"that","start":284.06,"end":284.56,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09548291563987732},{"word":"asap","start":284.94,"end":285.44,"confidence":0.9226074,"punctuated_word":"ASAP.","sentiment":"neutral","sentiment_score":-0.11358074098825456},{"word":"so","start":285.66,"end":285.9,"confidence":0.93408203,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2524060904979706},{"word":"yep","start":286.22,"end":286.72,"confidence":0.79874676,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.2833685576915741},{"word":"yeah","start":297.085,"end":297.405,"confidence":0.9941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07374565303325653},{"word":"yeah","start":297.405,"end":297.645,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0778750330209732},{"word":"yeah","start":297.645,"end":297.885,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08473454415798187},{"word":"oh","start":297.885,"end":298.125,"confidence":0.94506836,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.12520933151245117},{"word":"yeah","start":298.125,"end":298.365,"confidence":0.9921875,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.101435586810112},{"word":"and","start":298.365,"end":298.525,"confidence":0.81811523,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.0975693017244339},{"word":"of","start":298.525,"end":298.685,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1430136263370514},{"word":"course","start":298.685,"end":298.925,"confidence":0.9995117,"punctuated_word":"course,","sentiment":"neutral","sentiment_score":-0.15183696150779724},{"word":"that","start":298.925,"end":299.085,"confidence":0.9892578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2004093676805496},{"word":"would","start":299.085,"end":299.325,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.22955194115638733},{"word":"work","start":299.325,"end":299.565,"confidence":0.99609375,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.21709421277046204},{"word":"the","start":299.565,"end":299.805,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1913423538208008},{"word":"opposite","start":299.805,"end":300.285,"confidence":1.0,"punctuated_word":"opposite","sentiment":"neutral","sentiment_score":-0.19148997962474823},{"word":"way","start":300.285,"end":300.445,"confidence":0.99902344,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.2209472507238388},{"word":"as","start":300.445,"end":300.605,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.162540003657341},{"word":"well","start":300.605,"end":300.845,"confidence":0.9995117,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.133764386177063},{"word":"sorry","start":300.845,"end":301.245,"confidence":0.986084,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.13680195808410645},{"word":"i","start":301.245,"end":301.325,"confidence":0.93847656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10213984549045564},{"word":"was","start":301.325,"end":301.565,"confidence":0.8496094,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1130821406841278},{"word":"thinking","start":301.565,"end":301.885,"confidence":0.9902344,"punctuated_word":"thinking","sentiment":"neutral","sentiment_score":-0.11886214464902878},{"word":"in","start":301.885,"end":302.045,"confidence":0.9902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09129370003938676},{"word":"the","start":302.045,"end":302.205,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07491874694824219},{"word":"sense","start":302.205,"end":302.525,"confidence":0.9277344,"punctuated_word":"sense","sentiment":"neutral","sentiment_score":-0.048982731997966766},{"word":"that","start":302.525,"end":302.685,"confidence":0.9765625,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.09596451371908188},{"word":"like","start":302.685,"end":302.925,"confidence":0.9980469,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.06929961591959},{"word":"you","start":302.925,"end":303.085,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10936380922794342},{"word":"have","start":303.085,"end":303.245,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13541340827941897},{"word":"to","start":303.245,"end":303.485,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13299669325351715},{"word":"disclose","start":303.485,"end":303.985,"confidence":0.9941406,"punctuated_word":"disclose","sentiment":"neutral","sentiment_score":-0.1191561445593834},{"word":"you've","start":304.045,"end":304.285,"confidence":0.9477539,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.06014527007937431},{"word":"had","start":304.285,"end":304.525,"confidence":0.98535156,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.05674503743648529},{"word":"it","start":304.525,"end":304.86,"confidence":0.8022461,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.06981329619884491},{"word":"and","start":304.93997,"end":305.09998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0262862890958786},{"word":"then","start":305.09998,"end":305.25998,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.003362610936164856},{"word":"that","start":305.25998,"end":305.41998,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.002844296395778656},{"word":"confirms","start":305.41998,"end":305.91998,"confidence":0.87060547,"punctuated_word":"confirms","sentiment":"neutral","sentiment_score":-0.0707593709230423},{"word":"that","start":306.13998,"end":306.53998,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09823711961507796},{"word":"that","start":306.53998,"end":306.78,"confidence":0.96240234,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08044716715812683},{"word":"yeah","start":306.86,"end":307.02,"confidence":0.99560547,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.1213442087173462},{"word":"i","start":307.02,"end":307.09998,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19526425004005432},{"word":"just","start":307.09998,"end":307.34,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.20310471951961517},{"word":"didn't","start":307.34,"end":307.5,"confidence":0.99560547,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.33280354738235474},{"word":"even","start":307.5,"end":307.74,"confidence":0.9892578,"punctuated_word":"even","sentiment":"negative","sentiment_score":-0.4001428782939911},{"word":"think","start":307.74,"end":308.06,"confidence":0.99902344,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.43586140871047974},{"word":"about","start":308.06,"end":308.46,"confidence":1.0,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.3993451893329621},{"word":"going","start":308.46,"end":308.69998,"confidence":0.9980469,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.29527992010116577},{"word":"the","start":308.69998,"end":308.93997,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.24918101727962497},{"word":"opposite","start":308.93997,"end":309.41998,"confidence":1.0,"punctuated_word":"opposite","sentiment":"neutral","sentiment_score":-0.26792237162590027},{"word":"way","start":309.41998,"end":309.65997,"confidence":0.99902344,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.2475132048130035},{"word":"of","start":309.65997,"end":309.74,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.25715088844299316},{"word":"getting","start":309.74,"end":310.13998,"confidence":0.99902344,"punctuated_word":"getting","sentiment":"negative","sentiment_score":-0.3347689211368561},{"word":"it","start":310.13998,"end":310.37997,"confidence":0.9980469,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.34321677684783936},{"word":"removed","start":310.37997,"end":310.86,"confidence":1.0,"punctuated_word":"removed","sentiment":"negative","sentiment_score":-0.3464600145816803},{"word":"from","start":310.86,"end":311.02,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.32504352927207947},{"word":"something","start":311.02,"end":311.41998,"confidence":0.9567871,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":-0.2863321304321289},{"word":"so","start":311.41998,"end":311.65997,"confidence":0.76831055,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.08792073279619217},{"word":"yeah","start":311.65997,"end":312.15997,"confidence":0.9765625,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.05538998916745186},{"word":"i","start":312.37997,"end":312.53998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02770059183239937},{"word":"see","start":312.53998,"end":312.69998,"confidence":0.99316406,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.0352540984749794},{"word":"what","start":312.69998,"end":312.93997,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.06763911247253418},{"word":"you","start":312.93997,"end":313.09998,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03573239967226982},{"word":"mean","start":313.09998,"end":313.59998,"confidence":0.99658203,"punctuated_word":"mean.","sentiment":"neutral","sentiment_score":-0.057301029562950134},{"word":"yep","start":327.97498,"end":328.47498,"confidence":0.6899414,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.013305474072694778},{"word":"okay","start":328.69498,"end":329.175,"confidence":0.93359375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04820740967988968},{"word":"sure","start":329.175,"end":329.495,"confidence":0.99853516,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.09633196145296095},{"word":"i'll","start":329.495,"end":329.815,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08350424468517303},{"word":"see","start":329.815,"end":330.055,"confidence":0.99121094,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0662069320678711},{"word":"what","start":330.055,"end":330.29498,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.06272298097610474},{"word":"is","start":330.29498,"end":330.455,"confidence":0.9819336,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05899953469634056},{"word":"happening","start":330.455,"end":330.955,"confidence":0.9980469,"punctuated_word":"happening.","sentiment":"neutral","sentiment_score":0.06150246039032936},{"word":"we'll","start":331.57498,"end":332.07498,"confidence":0.68513995,"punctuated_word":"We'll,","sentiment":"neutral","sentiment_score":0.054336875677108765},{"word":"yeah","start":332.61,"end":332.77,"confidence":0.94189453,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.03922376409173012},{"word":"i","start":332.77,"end":333.01,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.021990027278661728},{"word":"was","start":333.01,"end":333.25,"confidence":0.6616211,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.003941483795642853},{"word":"waiting","start":333.25,"end":333.57,"confidence":1.0,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":0.020481672137975693},{"word":"for","start":333.57,"end":333.72998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.004659105092287064},{"word":"the","start":333.72998,"end":333.88998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03194906562566757},{"word":"email","start":333.88998,"end":334.21,"confidence":0.91748047,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.003384068608283997},{"word":"to","start":334.21,"end":334.37,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0024713948369026184},{"word":"come","start":334.37,"end":334.61,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.007181078195571899},{"word":"through","start":334.61,"end":334.93,"confidence":0.99853516,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.005556613206863403},{"word":"i","start":334.93,"end":335.01,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13466179370880127},{"word":"haven't","start":335.01,"end":335.33,"confidence":0.9980469,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.10647780448198318},{"word":"got","start":335.33,"end":335.49,"confidence":0.9716797,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.11650889366865158},{"word":"anything","start":335.49,"end":335.97,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.12413525581359865},{"word":"just","start":335.97,"end":336.21,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1479441076517105},{"word":"yet","start":336.21,"end":336.44998,"confidence":0.77319336,"punctuated_word":"yet,","sentiment":"neutral","sentiment_score":-0.1073741465806961},{"word":"but","start":336.44998,"end":336.94998,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04742526635527611},{"word":"no","start":337.57,"end":338.05,"confidence":0.99560547,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.10363847762346268},{"word":"i'll","start":338.05,"end":338.21,"confidence":0.8234863,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0537538155913353},{"word":"in","start":338.29,"end":338.37,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.05352863296866417},{"word":"the","start":338.37,"end":338.53,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04779699444770813},{"word":"meantime","start":338.53,"end":338.85,"confidence":0.9082031,"punctuated_word":"meantime,","sentiment":"neutral","sentiment_score":-0.04144886136054993},{"word":"actually","start":338.85,"end":339.25,"confidence":0.9638672,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.03052689880132675},{"word":"since","start":339.25,"end":339.41,"confidence":0.9658203,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.036128878593444824},{"word":"i've","start":339.41,"end":339.57,"confidence":0.8027344,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.02406379207968712},{"word":"just","start":339.57,"end":339.72998,"confidence":0.9667969,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.014549009501934052},{"word":"put","start":339.72998,"end":339.81,"confidence":0.89746094,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.0071379393339157104},{"word":"you","start":339.81,"end":339.97,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.018074508756399155},{"word":"on","start":339.97,"end":340.05,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.011667337268590929},{"word":"the","start":340.05,"end":340.13,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01755400560796261},{"word":"phone","start":340.13,"end":340.37,"confidence":0.986084,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":-0.02332242578268051},{"word":"do","start":340.37,"end":340.53,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0377630889415741},{"word":"you","start":340.53,"end":340.61,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.035103268921375275},{"word":"have","start":340.61,"end":340.77,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0376223549246788},{"word":"the","start":340.77,"end":341.09,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04436107724905014},{"word":"policy","start":341.09,"end":341.59,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.048352763056755066},{"word":"number","start":341.65,"end":342.05,"confidence":0.98291016,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.018019715324044228},{"word":"i'll","start":342.05,"end":342.21,"confidence":0.9951172,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.004284955561161041},{"word":"just","start":342.21,"end":342.53,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.013333305716514587},{"word":"see","start":342.53,"end":342.69,"confidence":0.984375,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.012338068336248398},{"word":"what","start":342.69,"end":342.93,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.012209294363856316},{"word":"i","start":342.93,"end":343.01,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01322483830153942},{"word":"can","start":343.01,"end":343.51,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.016012419015169144},{"word":"see","start":343.81,"end":344.31,"confidence":0.986084,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.0037148110568523407},{"word":"yeah","start":347.595,"end":348.095,"confidence":0.9655762,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003306796308606863},{"word":"yeah","start":348.875,"end":349.035,"confidence":0.7359619,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0046552689746022224},{"word":"mhmm","start":349.035,"end":349.535,"confidence":0.87390137,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.002956462325528264},{"word":"yep","start":351.675,"end":352.175,"confidence":0.8869629,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.00194627873133868},{"word":"k","start":357.595,"end":358.095,"confidence":0.80566406,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.0027218384202569723},{"word":"yep","start":373.16998,"end":373.65,"confidence":0.8664551,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.00434480607509613},{"word":"yep","start":373.65,"end":374.05,"confidence":0.9904785,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01242312602698803},{"word":"oh","start":374.05,"end":374.21,"confidence":0.9733887,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03218922019004822},{"word":"here","start":374.21,"end":374.37,"confidence":0.9980469,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.027552923187613487},{"word":"we","start":374.37,"end":374.53,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.022773832082748413},{"word":"go","start":374.53,"end":374.61,"confidence":0.9995117,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.03320467844605446},{"word":"i","start":374.61,"end":374.69,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02373627573251724},{"word":"think","start":374.69,"end":374.93,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.01588478684425354},{"word":"it's","start":374.93,"end":375.16998,"confidence":0.9345703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.016184037551283836},{"word":"literally","start":375.16998,"end":375.57,"confidence":0.8232422,"punctuated_word":"literally","sentiment":"neutral","sentiment_score":-0.0017808601260185242},{"word":"just","start":375.57,"end":375.81,"confidence":0.9892578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.010917473584413528},{"word":"coming","start":375.81,"end":376.13,"confidence":0.99902344,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.002903968095779419},{"word":"in","start":376.13,"end":376.29,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.010539956390857697},{"word":"now","start":376.29,"end":376.61,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.016680123284459114},{"word":"yep","start":376.61,"end":377.09,"confidence":0.8564453,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.031072232872247696},{"word":"here","start":377.09,"end":377.25,"confidence":0.99609375,"punctuated_word":"Here","sentiment":"neutral","sentiment_score":0.03240194916725159},{"word":"we","start":377.25,"end":377.41,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1032603085041046},{"word":"go","start":377.41,"end":377.72998,"confidence":0.99853516,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.09372293949127196},{"word":"got","start":377.72998,"end":377.97,"confidence":0.9506836,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.22217531502246857},{"word":"it","start":377.97,"end":378.345,"confidence":0.9980469,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.18157333135604856},{"word":"awesome","start":378.585,"end":379.085,"confidence":0.97802734,"punctuated_word":"Awesome.","sentiment":"positive","sentiment_score":0.5909616947174072},{"word":"good","start":379.945,"end":380.185,"confidence":0.95166016,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4695821106433869},{"word":"afternoon","start":380.185,"end":380.685,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3679223954677582},{"word":"okay","start":383.225,"end":383.725,"confidence":0.842041,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10549124330282213},{"word":"okay","start":392.21,"end":392.61002,"confidence":0.76464844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.020953917875885963},{"word":"so","start":392.61002,"end":392.77,"confidence":0.9223633,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.017405463382601738},{"word":"i'm","start":392.77,"end":392.93,"confidence":0.982666,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.02627226524055004},{"word":"guessing","start":392.93,"end":393.33002,"confidence":0.91015625,"punctuated_word":"guessing","sentiment":"neutral","sentiment_score":-0.03611515834927559},{"word":"it's","start":393.33002,"end":393.57,"confidence":0.6713867,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.03408404812216759},{"word":"still","start":393.57,"end":393.89,"confidence":0.56591797,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.044220566749572754},{"word":"in","start":393.89,"end":394.05,"confidence":0.8886719,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03868623822927475},{"word":"pre","start":394.05,"end":394.37,"confidence":0.9604492,"punctuated_word":"pre","sentiment":"neutral","sentiment_score":-0.037150558084249496},{"word":"assessment","start":394.37,"end":394.87,"confidence":0.8215332,"punctuated_word":"assessment.","sentiment":"neutral","sentiment_score":-0.03692753240466118},{"word":"k","start":429.11,"end":429.61,"confidence":0.7663574,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":-0.044375382363796234},{"word":"hang","start":429.66998,"end":429.91,"confidence":0.8076172,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.06441592425107956},{"word":"on","start":429.91,"end":430.22998,"confidence":0.9975586,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.05305155739188194},{"word":"alright","start":430.22998,"end":430.63,"confidence":0.90844727,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.05251257121562958},{"word":"it","start":430.63,"end":430.71,"confidence":0.50878906,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.11184882372617722},{"word":"doesn't","start":430.71,"end":431.03,"confidence":0.9926758,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.09699378907680511},{"word":"look","start":431.03,"end":431.27,"confidence":0.9873047,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.09202270209789276},{"word":"like","start":431.27,"end":431.43,"confidence":0.9951172,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1447886824607849},{"word":"the","start":431.43,"end":431.66998,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14722169935703278},{"word":"underwriter","start":431.66998,"end":432.16998,"confidence":0.98046875,"punctuated_word":"underwriter","sentiment":"neutral","sentiment_score":-0.13681142032146454},{"word":"on","start":432.22998,"end":432.38998,"confidence":0.99316406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.10567033290863036},{"word":"it","start":432.38998,"end":432.55,"confidence":0.97998047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.10075704753398897},{"word":"is","start":432.55,"end":433.05,"confidence":0.99121094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12419289350509644},{"word":"not","start":433.60498,"end":433.845,"confidence":0.8520508,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10682877898216248},{"word":"on","start":433.845,"end":434.16498,"confidence":0.9482422,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.11818892508745192},{"word":"right","start":434.16498,"end":434.405,"confidence":0.9873047,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.09865670651197432},{"word":"now","start":434.405,"end":434.645,"confidence":0.92700195,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.0995720624923706},{"word":"but","start":434.645,"end":434.88498,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08487436175346375},{"word":"i'll","start":434.88498,"end":435.04498,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.06812763214111328},{"word":"try","start":435.04498,"end":435.205,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.0977584794163704},{"word":"and","start":435.205,"end":435.365,"confidence":0.95166016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06125728040933609},{"word":"reach","start":435.365,"end":435.60498,"confidence":0.99902344,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.09933574497699738},{"word":"out","start":435.60498,"end":435.845,"confidence":0.9970703,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.06939464807510376},{"word":"to","start":435.845,"end":435.925,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08811113983392715},{"word":"her","start":435.925,"end":436.425,"confidence":0.9980469,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.09734857082366943},{"word":"because","start":437.60498,"end":438.085,"confidence":0.58032227,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.10473252832889555},{"word":"yeah","start":438.085,"end":438.405,"confidence":0.99560547,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.1187787652015686},{"word":"i","start":438.405,"end":438.565,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17973454296588898},{"word":"can't","start":438.565,"end":438.88498,"confidence":0.9733887,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.13567085564136505},{"word":"see","start":438.88498,"end":439.04498,"confidence":0.93359375,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.12590278685092926},{"word":"that","start":439.04498,"end":439.285,"confidence":0.59375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15862302482128143},{"word":"there's","start":439.285,"end":439.44498,"confidence":0.9038086,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.1310657560825348},{"word":"a","start":439.44498,"end":439.60498,"confidence":0.68408203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11743530631065369},{"word":"open","start":439.60498,"end":440.10498,"confidence":0.9921875,"punctuated_word":"open","sentiment":"neutral","sentiment_score":-0.12797193229198456},{"word":"review","start":440.245,"end":440.645,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":-0.1515192687511444},{"word":"case","start":440.645,"end":440.965,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":-0.1423015147447586},{"word":"ongoing","start":440.965,"end":441.44498,"confidence":0.97314453,"punctuated_word":"ongoing.","sentiment":"neutral","sentiment_score":-0.13887204229831696},{"word":"was","start":441.44498,"end":441.685,"confidence":0.9941406,"punctuated_word":"Was","sentiment":"neutral","sentiment_score":-0.10996180772781372},{"word":"it","start":441.685,"end":441.845,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.10212988406419754},{"word":"still","start":441.845,"end":442.085,"confidence":0.9921875,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.11468828469514848},{"word":"in","start":442.085,"end":442.245,"confidence":0.8588867,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.10847877711057664},{"word":"pre","start":442.245,"end":442.565,"confidence":0.9838867,"punctuated_word":"pre","sentiment":"neutral","sentiment_score":-0.09913398325443268},{"word":"assessment","start":442.565,"end":443.065,"confidence":0.88183594,"punctuated_word":"assessment","sentiment":"neutral","sentiment_score":-0.10304848849773408},{"word":"or","start":443.205,"end":443.525,"confidence":0.9921875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.08159541338682175},{"word":"something","start":443.525,"end":443.925,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.11064552515745164},{"word":"like","start":443.925,"end":444.085,"confidence":0.9980469,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1309574544429779},{"word":"that","start":444.085,"end":444.405,"confidence":0.8918457,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.12587140500545502},{"word":"or","start":444.405,"end":444.905,"confidence":0.96875,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.18626615405082703},{"word":"yeah","start":453.96,"end":454.44,"confidence":0.9807129,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.08604829013347626},{"word":"okay","start":454.44,"end":454.94,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03775859996676445},{"word":"alright","start":455.4,"end":455.9,"confidence":0.8769531,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.011720871552824974},{"word":"let's","start":456.28,"end":456.52,"confidence":0.81274414,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.010331790894269943},{"word":"see","start":456.52,"end":456.91998,"confidence":0.99072266,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.04712903872132301},{"word":"i","start":456.91998,"end":457.08,"confidence":0.9658203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07757553458213806},{"word":"can","start":457.08,"end":457.24,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.04283124580979347},{"word":"see","start":457.24,"end":457.56,"confidence":0.9838867,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.0340595617890358},{"word":"jackie","start":457.56,"end":458.06,"confidence":0.9580078,"punctuated_word":"Jackie","sentiment":"neutral","sentiment_score":-0.04436357691884041},{"word":"has","start":458.99503,"end":459.23502,"confidence":0.4482422,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.03783683851361275},{"word":"been","start":459.23502,"end":459.39502,"confidence":0.9716797,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.027001870796084404},{"word":"on","start":459.39502,"end":459.55502,"confidence":0.9902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.024246608838438988},{"word":"it","start":459.55502,"end":459.795,"confidence":0.9880371,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.028330642729997635},{"word":"but","start":459.795,"end":459.95502,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05241267383098602},{"word":"i'm","start":459.95502,"end":460.035,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.16115978360176086},{"word":"not","start":460.035,"end":460.27502,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.18143774569034576},{"word":"sure","start":460.27502,"end":460.595,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.167823925614357},{"word":"why","start":460.595,"end":460.83502,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.1417926400899887},{"word":"her","start":460.83502,"end":461.075,"confidence":0.98095703,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.11203062534332275},{"word":"name","start":461.075,"end":461.39502,"confidence":0.670166,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":-0.17200860381126404},{"word":"you","start":461.39502,"end":461.475,"confidence":0.48632812,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.17965233325958252},{"word":"know","start":461.475,"end":461.715,"confidence":0.9265137,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.17134571075439453},{"word":"she","start":461.715,"end":461.875,"confidence":0.9902344,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.15917518734931946},{"word":"wasn't","start":461.875,"end":462.195,"confidence":0.99658203,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.14201295375823977},{"word":"the","start":462.195,"end":462.435,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13058707118034363},{"word":"original","start":462.435,"end":462.935,"confidence":0.98950195,"punctuated_word":"original.","sentiment":"neutral","sentiment_score":-0.10735377669334412},{"word":"i","start":467.55502,"end":467.795,"confidence":0.15100098,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017898861318826675},{"word":"do","start":467.795,"end":468.195,"confidence":0.8054199,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.014376145787537098},{"word":"yeah","start":468.195,"end":468.695,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013728892430663109},{"word":"it","start":470.27502,"end":470.515,"confidence":0.7128906,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.036753784865140915},{"word":"was","start":470.515,"end":470.755,"confidence":0.99316406,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.04349429905414581},{"word":"very","start":470.755,"end":471.075,"confidence":0.75097656,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.04430816322565079},{"word":"technical","start":471.075,"end":471.575,"confidence":0.81152344,"punctuated_word":"technical.","sentiment":"neutral","sentiment_score":-0.03680539131164551},{"word":"they're","start":472.195,"end":472.435,"confidence":0.86938477,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":-0.029927527531981468},{"word":"writing","start":472.435,"end":472.755,"confidence":0.56396484,"punctuated_word":"writing","sentiment":"neutral","sentiment_score":-0.027960527688264847},{"word":"on","start":472.755,"end":472.995,"confidence":0.91503906,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03581039607524872},{"word":"doctors","start":472.995,"end":473.495,"confidence":0.9855957,"punctuated_word":"doctors.","sentiment":"neutral","sentiment_score":-0.030876632779836655},{"word":"okay","start":477.03,"end":477.35,"confidence":0.85717773,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.000403537880629301},{"word":"this","start":477.35,"end":477.67,"confidence":0.12719727,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.0014259256422519684},{"word":"is","start":477.67,"end":477.83002,"confidence":0.61816406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0013198787346482277},{"word":"september","start":477.83002,"end":478.33002,"confidence":0.605896,"punctuated_word":"September.","sentiment":"neutral","sentiment_score":0.004786917939782143},{"word":"okay","start":478.79,"end":479.19,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013523180037736893},{"word":"i'll","start":479.19,"end":479.35,"confidence":0.7636719,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.01847301796078682},{"word":"see","start":479.35,"end":479.51,"confidence":0.92333984,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.01266983337700367},{"word":"if","start":479.51,"end":479.59,"confidence":0.8588867,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.022564543411135674},{"word":"okay","start":479.67,"end":480.07,"confidence":0.9980469,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.021955255419015884},{"word":"it","start":480.07,"end":480.23,"confidence":0.51904297,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.02520938590168953},{"word":"looks","start":480.23,"end":480.47,"confidence":0.91503906,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":-0.021905235946178436},{"word":"like","start":480.47,"end":480.63,"confidence":0.86499023,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.02934589609503746},{"word":"yeah","start":480.63,"end":480.87,"confidence":0.9794922,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.028035540133714676},{"word":"they","start":480.87,"end":481.03,"confidence":0.9760742,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.03811531513929367},{"word":"must","start":481.03,"end":481.35,"confidence":0.9819336,"punctuated_word":"must","sentiment":"neutral","sentiment_score":-0.03382505103945732},{"word":"have","start":481.35,"end":481.59,"confidence":0.9941406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0376996174454689},{"word":"some","start":481.59,"end":481.83002,"confidence":0.9921875,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.031926479190588},{"word":"sort","start":481.83002,"end":482.07,"confidence":0.95703125,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.02749680168926716},{"word":"of","start":482.07,"end":482.23,"confidence":0.9616699,"punctuated_word":"of,","sentiment":"neutral","sentiment_score":-0.028811581432819366},{"word":"like","start":482.23,"end":482.47,"confidence":0.98999023,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.04896405339241028},{"word":"preassess","start":482.47,"end":482.79,"confidence":0.5620931,"punctuated_word":"preassess","sentiment":"neutral","sentiment_score":-0.023456668481230736},{"word":"internal","start":483.11002,"end":483.61002,"confidence":0.9091797,"punctuated_word":"internal","sentiment":"neutral","sentiment_score":-0.007930953055620193},{"word":"preassessment","start":483.67,"end":484.17,"confidence":0.94970703,"punctuated_word":"preassessment","sentiment":"neutral","sentiment_score":-0.022099658846855164},{"word":"case","start":484.55,"end":484.87,"confidence":0.9838867,"punctuated_word":"case","sentiment":"neutral","sentiment_score":-0.026913423091173172},{"word":"going","start":484.87,"end":485.19,"confidence":0.9980469,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.031273532658815384},{"word":"on","start":485.19,"end":485.43,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02042766660451889},{"word":"maybe","start":485.43,"end":485.93,"confidence":0.751709,"punctuated_word":"maybe.","sentiment":"neutral","sentiment_score":-0.034556902945041656},{"word":"so","start":487.135,"end":487.21503,"confidence":0.34716797,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0595967099070549},{"word":"i'll","start":487.21503,"end":487.61502,"confidence":0.9724121,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0544465146958828},{"word":"see","start":487.61502,"end":487.93503,"confidence":0.9350586,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.06494756042957306},{"word":"it","start":487.93503,"end":488.095,"confidence":0.5698242,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07683493196964264},{"word":"and","start":488.095,"end":488.415,"confidence":0.26635742,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06286241859197617},{"word":"which","start":488.415,"end":488.575,"confidence":0.85595703,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.11091448366641998},{"word":"i","start":488.575,"end":488.65503,"confidence":0.97802734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11587050557136536},{"word":"just","start":488.65503,"end":488.89502,"confidence":0.9560547,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.110768124461174},{"word":"don't","start":488.89502,"end":489.135,"confidence":0.9951172,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11000964045524596},{"word":"have","start":489.135,"end":489.375,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14008505642414093},{"word":"access","start":489.375,"end":489.695,"confidence":0.9770508,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.1783362478017807},{"word":"to","start":489.695,"end":490.015,"confidence":0.78466797,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":-0.1353088617324829},{"word":"that's","start":490.015,"end":490.255,"confidence":0.99121094,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.13589024543762207},{"word":"the","start":490.255,"end":490.415,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12518516182899475},{"word":"only","start":490.415,"end":490.65503,"confidence":0.99316406,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.144602969288826},{"word":"thing","start":490.65503,"end":491.15503,"confidence":0.96533203,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.09287461638450624},{"word":"okay","start":492.975,"end":493.475,"confidence":0.78466797,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.10466018319129944},{"word":"yeah","start":499.45502,"end":499.77502,"confidence":0.8510742,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.17484205961227417},{"word":"no","start":499.77502,"end":500.27502,"confidence":0.7980957,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.39022403955459595},{"word":"that's","start":500.43,"end":500.93,"confidence":0.64953613,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.45275864005088806},{"word":"yeah","start":505.15,"end":505.55,"confidence":0.74328613,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.08879470080137253},{"word":"no","start":505.55,"end":505.71,"confidence":0.9926758,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13469989597797394},{"word":"that's","start":505.71,"end":505.94998,"confidence":0.9980469,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.07010063529014587},{"word":"alright","start":505.94998,"end":506.44998,"confidence":0.9970703,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.02717350795865059},{"word":"i","start":506.50998,"end":506.66998,"confidence":0.8378906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.019408460706472397},{"word":"will","start":506.66998,"end":506.83,"confidence":0.9633789,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.025498300790786743},{"word":"i've","start":507.07,"end":507.31,"confidence":0.9404297,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.04236980527639389},{"word":"got","start":507.31,"end":507.55,"confidence":0.9658203,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.046182796359062195},{"word":"jackie","start":507.55,"end":507.94998,"confidence":0.7890625,"punctuated_word":"Jackie","sentiment":"neutral","sentiment_score":0.032917097210884094},{"word":"on","start":507.94998,"end":508.03,"confidence":0.9921875,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04821524769067764},{"word":"it","start":508.19,"end":508.27,"confidence":0.9741211,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.047441065311431885},{"word":"looks","start":508.27,"end":508.50998,"confidence":0.9892578,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":0.030116284266114235},{"word":"like","start":508.50998,"end":508.66998,"confidence":0.9892578,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.02772556059062481},{"word":"she's","start":508.66998,"end":508.99,"confidence":0.97924805,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":0.018717315047979355},{"word":"online","start":508.99,"end":509.38998,"confidence":0.77075195,"punctuated_word":"online.","sentiment":"neutral","sentiment_score":0.01932094246149063},{"word":"so","start":509.38998,"end":509.63,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.027046293020248413},{"word":"i'll","start":509.63,"end":509.71,"confidence":0.97021484,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.036798521876335144},{"word":"give","start":509.71,"end":509.94998,"confidence":0.90625,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.033948056399822235},{"word":"her","start":509.94998,"end":510.19,"confidence":0.99121094,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.025629092007875443},{"word":"a","start":510.19,"end":510.43,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.014248335734009744},{"word":"message","start":510.43,"end":510.83,"confidence":0.99902344,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.01953761652112007},{"word":"and","start":510.83,"end":511.07,"confidence":0.97998047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.017599020153284073},{"word":"see","start":511.07,"end":511.31,"confidence":0.97998047,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.01411369815468788},{"word":"whether","start":511.31,"end":511.71,"confidence":0.59472656,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.0009138882160186768},{"word":"if","start":511.87,"end":512.02997,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0018775835633277893},{"word":"i","start":512.02997,"end":512.11,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0019406527280807495},{"word":"can","start":512.11,"end":512.51,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.005351278930902481},{"word":"call","start":512.51,"end":512.83,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0019425861537456512},{"word":"her","start":512.83,"end":513.07,"confidence":0.9707031,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.008656185120344162},{"word":"as","start":513.07,"end":513.14996,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.005909711122512817},{"word":"well","start":513.14996,"end":513.645,"confidence":0.73986816,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.0030215606093406677},{"word":"and","start":513.965,"end":514.125,"confidence":0.96533203,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02377135492861271},{"word":"then","start":514.125,"end":514.28503,"confidence":0.96435547,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.018448293209075928},{"word":"maybe","start":514.28503,"end":514.44507,"confidence":0.55810547,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.01595247909426689},{"word":"i'll","start":514.44507,"end":514.60504,"confidence":0.92333984,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.017334602773189545},{"word":"just","start":514.60504,"end":514.84503,"confidence":0.9614258,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.014243092387914658},{"word":"give","start":514.84503,"end":515.005,"confidence":0.9980469,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.002602938562631607},{"word":"you","start":515.005,"end":515.16504,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008952204138040543},{"word":"a","start":515.16504,"end":515.405,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0021205823868513107},{"word":"callback","start":515.405,"end":515.805,"confidence":0.9921875,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":0.0018613412976264951},{"word":"hopefully","start":515.805,"end":516.205,"confidence":0.98413086,"punctuated_word":"Hopefully,","sentiment":"neutral","sentiment_score":-0.00116850808262825},{"word":"i","start":516.205,"end":516.28503,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010108880698680878},{"word":"can","start":516.28503,"end":516.525,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.004645392298698425},{"word":"get","start":516.525,"end":516.685,"confidence":0.5283203,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0007929578423500061},{"word":"her","start":516.685,"end":516.84503,"confidence":0.88720703,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.005658760666847229},{"word":"before","start":516.84503,"end":517.245,"confidence":0.9941406,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.007834061980247498},{"word":"she","start":517.245,"end":517.72504,"confidence":1.0,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.04222063720226288},{"word":"sign","start":517.72504,"end":518.04504,"confidence":0.61865234,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.07838280498981476},{"word":"off","start":518.04504,"end":518.28503,"confidence":0.9291992,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.038300685584545135},{"word":"or","start":518.28503,"end":518.445,"confidence":0.6855469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04432261735200882},{"word":"anything","start":518.445,"end":518.92505,"confidence":0.9128418,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.02842363528907299},{"word":"but","start":518.92505,"end":519.42505,"confidence":0.7468262,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.006205766461789608},{"word":"yeah","start":519.805,"end":520.04504,"confidence":0.953125,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.005730990320444107},{"word":"otherwise","start":520.04504,"end":520.525,"confidence":0.97802734,"punctuated_word":"otherwise,","sentiment":"neutral","sentiment_score":-0.007512042298913002},{"word":"i'll","start":520.525,"end":520.84503,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.007856255397200584},{"word":"what","start":521.085,"end":521.245,"confidence":0.99609375,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.008136596530675888},{"word":"i'll","start":521.245,"end":521.405,"confidence":0.9941406,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.011237245053052902},{"word":"do","start":521.405,"end":521.565,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.01901695877313614},{"word":"is","start":521.565,"end":521.72504,"confidence":0.9863281,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01999172940850258},{"word":"i'll","start":521.72504,"end":521.965,"confidence":0.99072266,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.023298054933547977},{"word":"give","start":521.965,"end":522.125,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.020834069699048996},{"word":"you","start":522.125,"end":522.205,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02335502579808235},{"word":"a","start":522.205,"end":522.365,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.011150889098644257},{"word":"reply","start":522.365,"end":522.84503,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.0018521547317504885},{"word":"email","start":522.84503,"end":523.16504,"confidence":0.9970703,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.00686824694275856},{"word":"with","start":523.16504,"end":523.66504,"confidence":0.97314453,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.002814255654811859},{"word":"yeah","start":524.125,"end":524.365,"confidence":0.9069824,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.006943181157112122},{"word":"i","start":524.365,"end":524.445,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.024738579988479618},{"word":"guess","start":524.445,"end":524.765,"confidence":1.0,"punctuated_word":"guess","sentiment":"neutral","sentiment_score":-0.023364152759313583},{"word":"if","start":524.765,"end":524.92505,"confidence":0.6791992,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.020077142864465714},{"word":"i","start":524.92505,"end":525.005,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.033069852739572525},{"word":"don't","start":525.005,"end":525.245,"confidence":0.9980469,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.02644261345267296},{"word":"get","start":525.245,"end":525.48505,"confidence":0.96435547,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.06566052883863449},{"word":"through","start":525.48505,"end":525.72504,"confidence":0.9838867,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.03143966570496559},{"word":"to","start":525.72504,"end":525.885,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.035185556858778},{"word":"her","start":525.885,"end":526.385,"confidence":0.9970703,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.004883497953414917},{"word":"and","start":527.6,"end":527.92,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0311821810901165},{"word":"see","start":527.92,"end":528.07996,"confidence":0.98095703,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.040010299533605576},{"word":"what","start":528.07996,"end":528.24,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03537169098854065},{"word":"i","start":528.24,"end":528.39996,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.030895482748746872},{"word":"can","start":528.39996,"end":528.8,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.025888632982969284},{"word":"find","start":528.8,"end":529.04,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.01696576178073883},{"word":"out","start":529.04,"end":529.36,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.04497847706079483},{"word":"and","start":529.36,"end":529.51996,"confidence":0.9472656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.026657454669475555},{"word":"do","start":529.51996,"end":529.68,"confidence":0.94189453,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03594035282731056},{"word":"for","start":529.68,"end":529.83997,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02588270604610443},{"word":"you","start":529.83997,"end":530.16,"confidence":0.982666,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.002262787893414498},{"word":"sorry","start":530.16,"end":530.39996,"confidence":0.95996094,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1586841344833374},{"word":"it's","start":530.39996,"end":530.63995,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2438556402921677},{"word":"hard","start":530.63995,"end":530.88,"confidence":0.9941406,"punctuated_word":"hard.","sentiment":"negative","sentiment_score":-0.3685923516750336},{"word":"i","start":530.88,"end":531.04,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3936292827129364},{"word":"don't","start":531.04,"end":531.19995,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.3162434697151184},{"word":"have","start":531.19995,"end":531.36,"confidence":0.99902344,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.353397011756897},{"word":"any","start":531.36,"end":531.6,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.317435622215271},{"word":"access","start":531.6,"end":531.92,"confidence":0.99902344,"punctuated_word":"access","sentiment":"negative","sentiment_score":-0.3719860911369324},{"word":"to","start":531.92,"end":532.07996,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3641795217990875},{"word":"the","start":532.07996,"end":532.24,"confidence":0.5839844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.31978678703308105},{"word":"notes","start":532.24,"end":532.56,"confidence":0.9838867,"punctuated_word":"notes","sentiment":"neutral","sentiment_score":-0.260568767786026},{"word":"or","start":532.56,"end":532.72,"confidence":0.9980469,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.34769004583358765},{"word":"anything","start":532.72,"end":533.04,"confidence":0.78222656,"punctuated_word":"anything.","sentiment":"negative","sentiment_score":-0.34101393818855286},{"word":"so","start":533.04,"end":533.27997,"confidence":0.9921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.17322520911693573},{"word":"it's","start":533.27997,"end":533.36,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.17124226689338684},{"word":"just","start":533.36,"end":533.6,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.18310673534870148},{"word":"gonna","start":533.6,"end":533.83997,"confidence":0.9970703,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.15688365697860718},{"word":"take","start":533.83997,"end":534.07996,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.14722540974617004},{"word":"me","start":534.07996,"end":534.57996,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.23024871945381165},{"word":"contacting","start":534.8,"end":535.27997,"confidence":0.9970703,"punctuated_word":"contacting","sentiment":"neutral","sentiment_score":-0.15900713205337524},{"word":"different","start":535.27997,"end":535.68,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.16494791209697723},{"word":"people","start":535.68,"end":536.07996,"confidence":1.0,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.16827048361301422},{"word":"and","start":536.07996,"end":536.24,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1560458093881607},{"word":"seeing","start":536.24,"end":536.48,"confidence":0.97314453,"punctuated_word":"seeing","sentiment":"neutral","sentiment_score":-0.16202527284622192},{"word":"what","start":536.48,"end":536.72,"confidence":0.9951172,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.16689428687095642},{"word":"i","start":536.72,"end":536.8,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16175247728824615},{"word":"can","start":536.8,"end":537.3,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.16852755844593048},{"word":"push","start":537.36,"end":537.68,"confidence":1.0,"punctuated_word":"push","sentiment":"neutral","sentiment_score":-0.1467359960079193},{"word":"along","start":537.68,"end":538.18,"confidence":0.9975586,"punctuated_word":"along.","sentiment":"neutral","sentiment_score":-0.13834886252880096},{"word":"yep","start":540.39996,"end":540.89996,"confidence":0.7401123,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08409932255744934},{"word":"okay","start":541.495,"end":541.73505,"confidence":0.97021484,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.20430095493793488},{"word":"awesome","start":541.73505,"end":542.23505,"confidence":0.9970703,"punctuated_word":"Awesome.","sentiment":"positive","sentiment_score":0.5024533271789551},{"word":"thank","start":542.29504,"end":542.455,"confidence":0.99316406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5056805610656738},{"word":"you","start":542.455,"end":542.61505,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5734657049179077},{"word":"so","start":542.61505,"end":542.85504,"confidence":0.9980469,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.48928576707839966},{"word":"much","start":542.85504,"end":543.015,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6902434825897217},{"word":"for","start":543.015,"end":543.255,"confidence":0.9790039,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6574913263320923},{"word":"leaving","start":543.255,"end":543.495,"confidence":0.6538086,"punctuated_word":"leaving","sentiment":"positive","sentiment_score":0.6886001229286194},{"word":"it","start":543.495,"end":543.575,"confidence":0.875,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.624881386756897},{"word":"with","start":543.575,"end":543.73505,"confidence":0.9970703,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.5687113404273987},{"word":"me","start":543.73505,"end":543.815,"confidence":0.7519531,"punctuated_word":"me,","sentiment":"positive","sentiment_score":0.4808008670806885},{"word":"but","start":543.815,"end":544.315,"confidence":0.8498535,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":0.231162428855896},{"word":"yeah","start":544.455,"end":544.775,"confidence":0.8520508,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.30136221647262573},{"word":"we'll","start":544.775,"end":545.275,"confidence":0.99853516,"punctuated_word":"we'll","sentiment":"positive","sentiment_score":0.3746895492076874},{"word":"see","start":545.73505,"end":545.895,"confidence":0.99609375,"punctuated_word":"see","sentiment":"positive","sentiment_score":0.3555052578449249},{"word":"how","start":545.895,"end":546.135,"confidence":1.0,"punctuated_word":"how","sentiment":"positive","sentiment_score":0.3698973655700683},{"word":"we","start":546.135,"end":546.29504,"confidence":0.9980469,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.4668729901313782},{"word":"go","start":546.29504,"end":546.79504,"confidence":0.99316406,"punctuated_word":"go.","sentiment":"positive","sentiment_score":0.5096174478530884},{"word":"oh","start":548.215,"end":548.715,"confidence":0.5362549,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.8350311517715454},{"word":"awesome","start":548.775,"end":549.275,"confidence":0.98657227,"punctuated_word":"awesome.","sentiment":"positive","sentiment_score":0.8741946220397949},{"word":"all","start":549.335,"end":549.495,"confidence":0.4519043,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.8217723965644836},{"word":"good","start":549.495,"end":549.73505,"confidence":0.99902344,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.821727991104126},{"word":"you","start":549.73505,"end":549.97504,"confidence":0.99316406,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.810801088809967},{"word":"have","start":549.97504,"end":550.135,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.805725634098053},{"word":"a","start":550.135,"end":550.215,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7881100177764893},{"word":"good","start":550.215,"end":550.455,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.7556245923042297},{"word":"day","start":550.455,"end":550.955,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.7602301836013794},{"word":"bye","start":552.61505,"end":553.11505,"confidence":0.7216797,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09320157021284103}],"paragraphs":{"transcript":"\nHello. This is Georgia from Zurich. How can I help? Very good. Thanks.\n\nHow are you? Oh, yeah. Mhmm. Okay. Yeah.\n\nDo you have the I've just tried to search all her emails. I can't see anything, but I'll see if she's forwarded me anything. Do you have the client's name? No. I don't have anything in my inbox.\n\nWould you you should have got a order reply exactly at our office as well on Monday. But do you have my email address on hand? Unless maybe you sent it a bit earlier, like, early early morning. Mhmm. Yeah.\n\nYeah. Definitely. It's j o r j a, yep, dot brookings, b r, o o, k I n g, @xerix.com.au. Mhmm. Mhmm.\n\nYep. Mhmm. Mhmm. Yeah. Okay.\n\nThat's all good. I'll have a look. I'm sorry about Melinda as well. She has been away on leave. I'm not sure why her other office isn't working for you guys though because I've received a few forwards of a few a few of her advisers that did get it with my details in there.\n\nSo sorry about that. But yeah. That's okay. But, yeah, I'll definitely have a look into it and see what I can do. So did you so do you mean as in you've already had, like, a request submitted with underwriting and then underwriting hasn't kinda given anything?\n\nOr Mhmm. Okay. Yep. I see what you mean. So the genetic testing eventually expires pretty much, and you need to submit that ASAP.\n\nSo yep. Yeah. Yeah. Yeah. Oh, yeah.\n\nAnd, of course, that would work the opposite way as well. Sorry. I was thinking in the sense that, like, you have to disclose you've had it, and then that confirms that that yeah. I just didn't even think about going the opposite way of getting it removed from something. So, yeah, I see what you mean.\n\nYep. Okay. Sure. I'll see what is happening. We'll, yeah, I was waiting for the email to come through.\n\nI haven't got anything just yet, but no. I'll in the meantime, actually, since I've just put you on the phone, do you have the policy number? I'll just see what I can see. Yeah. Yeah.\n\nMhmm. Yep. K. Yep. Yep.\n\nOh, here we go. I think it's literally just coming in now. Yep. Here we go. Got it.\n\nAwesome. Good afternoon. Okay. Okay. So I'm guessing it's still in pre assessment.\n\nK. Hang on. Alright. It doesn't look like the underwriter on it is not on right now, but I'll try and reach out to her because, yeah, I can't see that there's a open review case ongoing. Was it still in pre assessment or something like that?\n\nOr yeah. Okay. Alright. Let's see. I can see Jackie has been on it, but I'm not sure why her name.\n\nYou know, she wasn't the original. I do. Yeah. It was very technical. They're writing on doctors.\n\nOkay. This is September. Okay. I'll see if okay. It looks like, yeah, they must have some sort of, like, preassess internal preassessment case going on maybe.\n\nSo I'll see it and which I just don't have access to. That's the only thing. Okay. Yeah. No.\n\nThat's yeah. No. That's alright. I will I've got Jackie on it looks like she's online. So I'll give her a message and see whether if I can call her as well.\n\nAnd then maybe I'll just give you a callback. Hopefully, I can get her before she sign off or anything. But, yeah, otherwise, I'll what I'll do is I'll give you a reply email with yeah. I guess if I don't get through to her and see what I can find out and do for you. Sorry.\n\nIt's hard. I don't have any access to the notes or anything. So it's just gonna take me contacting different people and seeing what I can push along. Yep. Okay.\n\nAwesome. Thank you so much for leaving it with me, but, yeah, we'll see how we go. Oh, awesome. All good. You have a good day.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.04,"sentiment":"neutral","sentiment_score":0.07457146048545837},{"text":"This is Georgia from Zurich.","start":1.04,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.09763518273830414},{"text":"How can I help?","start":2.3999999,"end":3.3,"sentiment":"neutral","sentiment_score":0.09306675568223},{"text":"Very good.","start":8.639999,"end":9.12,"sentiment":"positive","sentiment_score":0.5411796271800995},{"text":"Thanks.","start":9.12,"end":9.44,"sentiment":"positive","sentiment_score":0.5104592442512512}],"sentiment":"neutral","sentiment_score":0.19444868427056533,"num_words":13,"start":0.64,"end":9.44},{"sentences":[{"text":"How are you?","start":9.44,"end":10.179999,"sentiment":"neutral","sentiment_score":0.2692550520102183},{"text":"Oh, yeah.","start":18.695,"end":19.755001,"sentiment":"neutral","sentiment_score":0.00877215014770627},{"text":"Mhmm.","start":37.23,"end":37.73,"sentiment":"neutral","sentiment_score":-0.2962741553783417},{"text":"Okay.","start":65.86,"end":66.259995,"sentiment":"neutral","sentiment_score":-0.055689990520477295},{"text":"Yeah.","start":66.259995,"end":66.5,"sentiment":"neutral","sentiment_score":-0.04693283140659332}],"sentiment":"neutral","sentiment_score":0.053301559877581894,"num_words":8,"start":9.44,"end":66.5},{"sentences":[{"text":"Do you have the I've just tried to search all her emails.","start":66.5,"end":71.175,"sentiment":"neutral","sentiment_score":-0.05665084191908439},{"text":"I can't see anything, but I'll see if she's forwarded me anything.","start":71.395004,"end":74.755005,"sentiment":"neutral","sentiment_score":-0.06487757728124659},{"text":"Do you have the client's name?","start":74.755005,"end":76.375,"sentiment":"neutral","sentiment_score":-0.01249169015015165},{"text":"No.","start":86.810005,"end":86.97,"sentiment":"neutral","sentiment_score":-0.17420625686645508},{"text":"I don't have anything in my inbox.","start":86.97,"end":89.15,"sentiment":"neutral","sentiment_score":-0.20039018775735581}],"sentiment":"neutral","sentiment_score":-0.08184812480191651,"num_words":38,"start":66.5,"end":89.15},{"sentences":[{"text":"Would you you should have got a order reply exactly at our office as well on Monday.","start":89.53,"end":93.85,"sentiment":"neutral","sentiment_score":-0.0362154059112072},{"text":"But do you have my email address on hand?","start":93.85,"end":98.204994,"sentiment":"neutral","sentiment_score":-0.14523507157961527},{"text":"Unless maybe you sent it a bit earlier, like, early early morning.","start":98.204994,"end":102.305,"sentiment":"neutral","sentiment_score":-0.14761048927903175},{"text":"Mhmm.","start":109.564995,"end":110.064995,"sentiment":"neutral","sentiment_score":-0.02289538085460663},{"text":"Yeah.","start":111.005,"end":111.325,"sentiment":"neutral","sentiment_score":0.027787253260612488}],"sentiment":"neutral","sentiment_score":-0.09223028859123587,"num_words":40,"start":89.53,"end":111.325},{"sentences":[{"text":"Yeah.","start":111.325,"end":111.564995,"sentiment":"neutral","sentiment_score":0.04108397290110588},{"text":"Definitely.","start":111.564995,"end":112.064995,"sentiment":"neutral","sentiment_score":0.04202710837125778},{"text":"It's j o r j a, yep, dot brookings, b r, o o, k I n g, @xerix.com.au.","start":129.995,"end":144.34,"sentiment":"neutral","sentiment_score":0.0015549208603463033},{"text":"Mhmm.","start":154.825,"end":155.325,"sentiment":"neutral","sentiment_score":-0.10541663318872452},{"text":"Mhmm.","start":169.78499,"end":170.13,"sentiment":"neutral","sentiment_score":-0.14617919921875}],"sentiment":"neutral","sentiment_score":-0.0063861898022217,"num_words":22,"start":111.325,"end":170.13},{"sentences":[{"text":"Yep.","start":175.57,"end":176.07,"sentiment":"neutral","sentiment_score":-0.08255217969417572},{"text":"Mhmm.","start":182.77,"end":183.27,"sentiment":"neutral","sentiment_score":-0.13321563601493835},{"text":"Mhmm.","start":194.525,"end":195.025,"sentiment":"neutral","sentiment_score":-0.20688188076019287},{"text":"Yeah.","start":196.98,"end":197.38,"sentiment":"neutral","sentiment_score":-0.04725919291377067},{"text":"Okay.","start":197.38,"end":197.7,"sentiment":"neutral","sentiment_score":0.014542847871780396}],"sentiment":"neutral","sentiment_score":-0.09107320830225944,"num_words":5,"start":175.57,"end":197.7},{"sentences":[{"text":"That's all good.","start":197.7,"end":198.34,"sentiment":"neutral","sentiment_score":0.21211643517017365},{"text":"I'll have a look.","start":198.34,"end":199.14,"sentiment":"neutral","sentiment_score":0.079181008040905},{"text":"I'm sorry about Melinda as well.","start":199.14,"end":200.66,"sentiment":"neutral","sentiment_score":-0.1659470945596695},{"text":"She has been away on leave.","start":200.66,"end":202.68,"sentiment":"neutral","sentiment_score":-0.24387561778227487},{"text":"I'm not sure why her other office isn't working for you guys though because I've received a few forwards of a few a few of her advisers that did get it with my details in there.","start":202.81999,"end":212.77501,"sentiment":"neutral","sentiment_score":-0.2072731097125345}],"sentiment":"neutral","sentiment_score":-0.16304899792779576,"num_words":55,"start":197.7,"end":212.77501},{"sentences":[{"text":"So sorry about that.","start":212.77501,"end":214.695,"sentiment":"neutral","sentiment_score":-0.08154173661023378},{"text":"But yeah.","start":214.695,"end":218.215,"sentiment":"neutral","sentiment_score":0.049331776797771454},{"text":"That's okay.","start":218.215,"end":218.695,"sentiment":"neutral","sentiment_score":0.14649030938744545},{"text":"But, yeah, I'll definitely have a look into it and see what I can do.","start":218.695,"end":222.13501,"sentiment":"neutral","sentiment_score":0.2842089727520943},{"text":"So did you so do you mean as in you've already had, like, a request submitted with underwriting and then underwriting hasn't kinda given anything?","start":222.13501,"end":231.5,"sentiment":"neutral","sentiment_score":-0.04191421026363969}],"sentiment":"neutral","sentiment_score":0.06834909501291501,"num_words":48,"start":212.77501,"end":231.5},{"sentences":[{"text":"Or Mhmm.","start":231.64,"end":258.94,"sentiment":"neutral","sentiment_score":-0.11564204469323158},{"text":"Okay.","start":278.285,"end":278.765,"sentiment":"neutral","sentiment_score":0.00406540185213089},{"text":"Yep.","start":278.765,"end":279.18,"sentiment":"neutral","sentiment_score":0.030046632513403893},{"text":"I see what you mean.","start":279.18,"end":280.06,"sentiment":"neutral","sentiment_score":0.021008703485131265},{"text":"So the genetic testing eventually expires pretty much, and you need to submit that ASAP.","start":280.06,"end":285.44,"sentiment":"neutral","sentiment_score":-0.1181205781797568}],"sentiment":"neutral","sentiment_score":-0.07766405042881767,"num_words":24,"start":231.64,"end":285.44},{"sentences":[{"text":"So yep.","start":285.66,"end":286.72,"sentiment":"neutral","sentiment_score":-0.26788732409477234},{"text":"Yeah.","start":297.085,"end":297.405,"sentiment":"neutral","sentiment_score":-0.07374565303325653},{"text":"Yeah.","start":297.405,"end":297.645,"sentiment":"neutral","sentiment_score":-0.0778750330209732},{"text":"Yeah.","start":297.645,"end":297.885,"sentiment":"neutral","sentiment_score":-0.08473454415798187},{"text":"Oh, yeah.","start":297.885,"end":298.365,"sentiment":"neutral","sentiment_score":-0.11332245916128159}],"sentiment":"neutral","sentiment_score":-0.14268211381775991,"num_words":7,"start":285.66,"end":298.365},{"sentences":[{"text":"And, of course, that would work the opposite way as well.","start":298.365,"end":300.845,"sentiment":"neutral","sentiment_score":-0.17632358047095212},{"text":"Sorry.","start":300.845,"end":301.245,"sentiment":"neutral","sentiment_score":-0.13680195808410645},{"text":"I was thinking in the sense that, like, you have to disclose you've had it, and then that confirms that that yeah.","start":301.245,"end":307.02,"sentiment":"neutral","sentiment_score":-0.08188446187837557},{"text":"I just didn't even think about going the opposite way of getting it removed from something.","start":307.02,"end":311.41998,"sentiment":"neutral","sentiment_score":-0.30746192298829556},{"text":"So, yeah, I see what you mean.","start":311.41998,"end":313.59998,"sentiment":"neutral","sentiment_score":-0.05241970771125385}],"sentiment":"neutral","sentiment_score":-0.16077453028737454,"num_words":57,"start":298.365,"end":313.59998},{"sentences":[{"text":"Yep.","start":327.97498,"end":328.47498,"sentiment":"neutral","sentiment_score":0.013305474072694778},{"text":"Okay.","start":328.69498,"end":329.175,"sentiment":"neutral","sentiment_score":0.04820740967988968},{"text":"Sure.","start":329.175,"end":329.495,"sentiment":"neutral","sentiment_score":0.09633196145296095},{"text":"I'll see what is happening.","start":329.495,"end":330.955,"sentiment":"neutral","sentiment_score":0.06658723056316376},{"text":"We'll, yeah, I was waiting for the email to come through.","start":331.57498,"end":334.93,"sentiment":"neutral","sentiment_score":0.016896085305647415}],"sentiment":"neutral","sentiment_score":0.035612522967551886,"num_words":19,"start":327.97498,"end":334.93},{"sentences":[{"text":"I haven't got anything just yet, but no.","start":334.93,"end":338.05,"sentiment":"neutral","sentiment_score":-0.11102071823552251},{"text":"I'll in the meantime, actually, since I've just put you on the phone, do you have the policy number?","start":338.05,"end":342.05,"sentiment":"neutral","sentiment_score":-0.03161975623745667},{"text":"I'll just see what I can see.","start":342.05,"end":344.31,"sentiment":"neutral","sentiment_score":-0.010731098907334464},{"text":"Yeah.","start":347.595,"end":348.095,"sentiment":"neutral","sentiment_score":0.003306796308606863},{"text":"Yeah.","start":348.875,"end":349.035,"sentiment":"neutral","sentiment_score":0.0046552689746022224}],"sentiment":"neutral","sentiment_score":-0.043224909485110805,"num_words":36,"start":334.93,"end":349.035},{"sentences":[{"text":"Mhmm.","start":349.035,"end":349.535,"sentiment":"neutral","sentiment_score":0.002956462325528264},{"text":"Yep.","start":351.675,"end":352.175,"sentiment":"neutral","sentiment_score":0.00194627873133868},{"text":"K.","start":357.595,"end":358.095,"sentiment":"neutral","sentiment_score":0.0027218384202569723},{"text":"Yep.","start":373.16998,"end":373.65,"sentiment":"neutral","sentiment_score":0.00434480607509613},{"text":"Yep.","start":373.65,"end":374.05,"sentiment":"neutral","sentiment_score":0.01242312602698803}],"sentiment":"neutral","sentiment_score":0.004878502315841615,"num_words":5,"start":349.035,"end":374.05},{"sentences":[{"text":"Oh, here we go.","start":374.05,"end":374.61,"sentiment":"neutral","sentiment_score":0.028930163476616144},{"text":"I think it's literally just coming in now.","start":374.61,"end":376.61,"sentiment":"neutral","sentiment_score":0.011157228145748377},{"text":"Yep.","start":376.61,"end":377.09,"sentiment":"neutral","sentiment_score":0.031072232872247696},{"text":"Here we go.","start":377.09,"end":377.72998,"sentiment":"neutral","sentiment_score":0.07646173238754272},{"text":"Got it.","start":377.72998,"end":378.345,"sentiment":"neutral","sentiment_score":0.20187432318925858}],"sentiment":"neutral","sentiment_score":0.0482880308603247,"num_words":18,"start":374.05,"end":378.345},{"sentences":[{"text":"Awesome.","start":378.585,"end":379.085,"sentiment":"positive","sentiment_score":0.5909616947174072},{"text":"Good afternoon.","start":379.945,"end":380.685,"sentiment":"positive","sentiment_score":0.4187522530555725},{"text":"Okay.","start":383.225,"end":383.725,"sentiment":"neutral","sentiment_score":0.10549124330282213},{"text":"Okay.","start":392.21,"end":392.61002,"sentiment":"neutral","sentiment_score":0.020953917875885963},{"text":"So I'm guessing it's still in pre assessment.","start":392.61002,"end":394.87,"sentiment":"neutral","sentiment_score":-0.03385772882029414}],"sentiment":"neutral","sentiment_score":0.09877304088037747,"num_words":13,"start":378.585,"end":394.87},{"sentences":[{"text":"K.","start":429.11,"end":429.61,"sentiment":"neutral","sentiment_score":-0.044375382363796234},{"text":"Hang on.","start":429.66998,"end":430.22998,"sentiment":"neutral","sentiment_score":-0.05873374082148075},{"text":"Alright.","start":430.22998,"end":430.63,"sentiment":"neutral","sentiment_score":-0.05251257121562958},{"text":"It doesn't look like the underwriter on it is not on right now, but I'll try and reach out to her because, yeah, I can't see that there's a open review case ongoing.","start":430.63,"end":441.44498,"sentiment":"neutral","sentiment_score":-0.11461727411457986},{"text":"Was it still in pre assessment or something like that?","start":441.44498,"end":444.405,"sentiment":"neutral","sentiment_score":-0.10865110233426094}],"sentiment":"neutral","sentiment_score":-0.10815396817757729,"num_words":47,"start":429.11,"end":444.405},{"sentences":[{"text":"Or yeah.","start":444.405,"end":454.44,"sentiment":"neutral","sentiment_score":-0.13615722209215164},{"text":"Okay.","start":454.44,"end":454.94,"sentiment":"neutral","sentiment_score":-0.03775859996676445},{"text":"Alright.","start":455.4,"end":455.9,"sentiment":"neutral","sentiment_score":-0.011720871552824974},{"text":"Let's see.","start":456.28,"end":456.91998,"sentiment":"neutral","sentiment_score":-0.02873041480779648},{"text":"I can see Jackie has been on it, but I'm not sure why her name.","start":456.91998,"end":461.39502,"sentiment":"neutral","sentiment_score":-0.08699412519733112}],"sentiment":"neutral","sentiment_score":-0.08019841063235487,"num_words":21,"start":444.405,"end":461.39502},{"sentences":[{"text":"You know, she wasn't the original.","start":461.39502,"end":462.935,"sentiment":"neutral","sentiment_score":-0.148354505499204},{"text":"I do.","start":467.55502,"end":468.195,"sentiment":"neutral","sentiment_score":0.016137503553181887},{"text":"Yeah.","start":468.195,"end":468.695,"sentiment":"neutral","sentiment_score":0.013728892430663109},{"text":"It was very technical.","start":470.27502,"end":471.575,"sentiment":"neutral","sentiment_score":-0.040340409614145756},{"text":"They're writing on doctors.","start":472.195,"end":473.495,"sentiment":"neutral","sentiment_score":-0.031143771018832922}],"sentiment":"neutral","sentiment_score":-0.06647410917588893,"num_words":17,"start":461.39502,"end":473.495},{"sentences":[{"text":"Okay.","start":477.03,"end":477.35,"sentiment":"neutral","sentiment_score":-0.000403537880629301},{"text":"This is September.","start":477.35,"end":478.33002,"sentiment":"neutral","sentiment_score":0.0015602903440594673},{"text":"Okay.","start":478.79,"end":479.19,"sentiment":"neutral","sentiment_score":0.013523180037736893},{"text":"I'll see if okay.","start":479.19,"end":480.07,"sentiment":"neutral","sentiment_score":0.018915662541985512},{"text":"It looks like, yeah, they must have some sort of, like, preassess internal preassessment case going on maybe.","start":480.07,"end":485.93,"sentiment":"neutral","sentiment_score":-0.028777431282732222}],"sentiment":"neutral","sentiment_score":-0.01572335554562785,"num_words":27,"start":477.03,"end":485.93},{"sentences":[{"text":"So I'll see it and which I just don't have access to.","start":487.135,"end":490.015,"sentiment":"neutral","sentiment_score":-0.10166508797556162},{"text":"That's the only thing.","start":490.015,"end":491.15503,"sentiment":"neutral","sentiment_score":-0.12463824823498726},{"text":"Okay.","start":492.975,"end":493.475,"sentiment":"neutral","sentiment_score":-0.10466018319129944},{"text":"Yeah.","start":499.45502,"end":499.77502,"sentiment":"neutral","sentiment_score":-0.17484205961227417},{"text":"No.","start":499.77502,"end":500.27502,"sentiment":"negative","sentiment_score":-0.39022403955459595}],"sentiment":"neutral","sentiment_score":-0.12569791215815043,"num_words":19,"start":487.135,"end":500.27502},{"sentences":[{"text":"That's yeah.","start":500.43,"end":505.55,"sentiment":"neutral","sentiment_score":-0.2707766704261303},{"text":"No.","start":505.55,"end":505.71,"sentiment":"neutral","sentiment_score":-0.13469989597797394},{"text":"That's alright.","start":505.71,"end":506.44998,"sentiment":"neutral","sentiment_score":-0.04863707162439823},{"text":"I will I've got Jackie on it looks like she's online.","start":506.50998,"end":509.38998,"sentiment":"neutral","sentiment_score":0.0325375341556289},{"text":"So I'll give her a message and see whether if I can call her as well.","start":509.38998,"end":513.645,"sentiment":"neutral","sentiment_score":0.012875234126113355}],"sentiment":"neutral","sentiment_score":-0.006550336198415607,"num_words":32,"start":500.43,"end":513.645},{"sentences":[{"text":"And then maybe I'll just give you a callback.","start":513.965,"end":515.805,"sentiment":"neutral","sentiment_score":0.011698543197578855},{"text":"Hopefully, I can get her before she sign off or anything.","start":515.805,"end":518.92505,"sentiment":"neutral","sentiment_score":-0.019949723543091255},{"text":"But, yeah, otherwise, I'll what I'll do is I'll give you a reply email with yeah.","start":518.92505,"end":524.365,"sentiment":"neutral","sentiment_score":0.00849081069463864},{"text":"I guess if I don't get through to her and see what I can find out and do for you.","start":524.365,"end":530.16,"sentiment":"neutral","sentiment_score":0.0025587118230760097},{"text":"Sorry.","start":530.16,"end":530.39996,"sentiment":"neutral","sentiment_score":-0.1586841344833374}],"sentiment":"neutral","sentiment_score":-0.0015055613526911067,"num_words":57,"start":513.965,"end":530.39996},{"sentences":[{"text":"It's hard.","start":530.39996,"end":530.88,"sentiment":"neutral","sentiment_score":-0.30622399598360067},{"text":"I don't have any access to the notes or anything.","start":530.88,"end":533.04,"sentiment":"negative","sentiment_score":-0.338593053817749},{"text":"So it's just gonna take me contacting different people and seeing what I can push along.","start":533.04,"end":538.18,"sentiment":"neutral","sentiment_score":-0.16590548679232597},{"text":"Yep.","start":540.39996,"end":540.89996,"sentiment":"neutral","sentiment_score":0.08409932255744934},{"text":"Okay.","start":541.495,"end":541.73505,"sentiment":"neutral","sentiment_score":0.20430095493793488}],"sentiment":"neutral","sentiment_score":-0.21214886804421743,"num_words":30,"start":530.39996,"end":541.73505},{"sentences":[{"text":"Awesome.","start":541.73505,"end":542.23505,"sentiment":"positive","sentiment_score":0.5024533271789551},{"text":"Thank you so much for leaving it with me, but, yeah, we'll see how we go.","start":542.29504,"end":546.79504,"sentiment":"positive","sentiment_score":0.4930167384445667},{"text":"Oh, awesome.","start":548.215,"end":549.275,"sentiment":"positive","sentiment_score":0.8546128869056702},{"text":"All good.","start":549.335,"end":549.73505,"sentiment":"positive","sentiment_score":0.8217501938343048},{"text":"You have a good day.","start":549.73505,"end":550.955,"sentiment":"positive","sentiment_score":0.7840983033180237}],"sentiment":"positive","sentiment_score":0.6024591853985419,"num_words":26,"start":541.73505,"end":550.955},{"sentences":[{"text":"Bye.","start":552.61505,"end":553.11505,"sentiment":"neutral","sentiment_score":-0.09320157021284103}],"sentiment":"neutral","sentiment_score":-0.09320157021284103,"num_words":1,"start":552.61505,"end":553.11505}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi.\n\nChannel 1: Hello. This is Georgia from Zurich. How can I help?\n\nChannel 0: Hi, Georgia. This is Jenna phoning from Oakview Financial. How are you today?\n\nChannel 1: Very good. Thanks. How are you?\n\nChannel 0: I'm good. I'm good. I've sent I just tried to phone Melinda's mobile and\n\nChannel 1: Oh,\n\nChannel 0: got\n\nChannel 1: yeah.\n\nChannel 0: a note to give you a call for any assistance. I sent her an email on Monday just about a client having some a an exclusion reviewed with one pass, but we're running\n\nChannel 1: Mhmm.\n\nChannel 0: into some roadblocks. And given that it is based off results from a genetic given that it is based off results from a genetic test, we are on a tight time frame getting close to the October 8 when, you know, insurance companies can no longer rely on those for decisions. So I was hoping to get some assistance from her in getting a response because today it's been a few weeks now, and to date, we keep just kind of getting no response.\n\nChannel 1: Okay. Yeah. Do you have the I've just tried to search all her emails. I can't see anything, but I'll see if she's forwarded me anything. Do you have the client's name?\n\nChannel 0: Yes. Tamara Olsen, o h l s o m.\n\nChannel 1: No. I don't have anything in my inbox. Would you you should have got a order reply exactly at our office as well on Monday. But\n\nChannel 0: No.\n\nChannel 1: do\n\nChannel 0: I\n\nChannel 1: you have\n\nChannel 0: didn't.\n\nChannel 1: my email address on hand? Unless\n\nChannel 0: I\n\nChannel 1: maybe you sent it a bit earlier, like, early early morning.\n\nChannel 0: no. I sent it in the afternoon, but what I'll do is I'll forward it to you as well\n\nChannel 1: Mhmm.\n\nChannel 0: if that's okay.\n\nChannel 1: Yeah. Yeah. Definitely.\n\nChannel 0: Can sorry. I'm just pressing all the wrong buttons possible here right now. Okay. Won't be a sec. Change that to the screen.\n\nOkay. What is your email address, Georgia?\n\nChannel 1: It's j o r j a,\n\nChannel 0: J o r j\n\nChannel 1: yep, dot brookings, b r, o o, k I\n\nChannel 0: a.\n\nChannel 1: n g,\n\nChannel 0: Yep.\n\nChannel 1: @xerix.com.au.\n\nChannel 0: Okay. Thank you. Yeah. It's just so, basically, the background is the client had a breast and ovarian cancer\n\nChannel 1: Mhmm.\n\nChannel 0: exclusion applied to her cover due to her sister passing away to it from it from breast cancer, and the client has since had the genetic testing all completed, and it's all come back negative,\n\nChannel 1: Mhmm.\n\nChannel 0: for the gene. So she's at a standard risk of pretty much anybody else now.\n\nChannel 1: Yep.\n\nChannel 0: So we really wanna rely on that genetic testing to hopefully get her exclusion removed.\n\nChannel 1: Mhmm.\n\nChannel 0: We're just having no luck at all getting any response, and you'll see that e I'll just hit forward on that email now. You'll we've attempted a few times and just\n\nChannel 1: Mhmm.\n\nChannel 0: not getting any any traction.\n\nChannel 1: Yeah. Okay. That's all good. I'll have a look. I'm sorry about Melinda as well.\n\nShe has been away on leave. I'm not sure why her other office isn't working for you guys though because I've received a few forwards of a few a few of her advisers that did get it with my details in there. So sorry\n\nChannel 0: No. That's\n\nChannel 1: about\n\nChannel 0: okay.\n\nChannel 1: that.\n\nChannel 0: I didn't\n\nChannel 1: But\n\nChannel 0: no. No. That's okay. It's absolutely fine.\n\nChannel 1: yeah. That's okay. But, yeah, I'll definitely have a look into it and see what I can do. So did you so do you mean as in you've already had, like, a request submitted with underwriting and then underwriting\n\nChannel 0: Yeah.\n\nChannel 1: hasn't kinda given anything? Or\n\nChannel 0: So we've been told that if there's because someone in our office spoke with them. So, basically, the last outcome was they've referred it to the chief medical officer for a decision, and then the latest update was they're waiting on the doctors, have collected lots of papers, and referred the matter to many different teams, and a lot of work's going on in the background. The\n\nChannel 1: Mhmm.\n\nChannel 0: issue we have for the client is to make sure she's not disadvantaged as if OnePath doesn't wanna remove it. We need to go to market to see if there are other insurers that will offer her cover without the exclusion before the eighth because, you know, she can't rely on that genetic testing afterwards. So\n\nChannel 1: Okay. Yep. I see\n\nChannel 0: it's\n\nChannel 1: what you mean.\n\nChannel 0: really\n\nChannel 1: So the genetic\n\nChannel 0: yeah.\n\nChannel 1: testing eventually expires pretty much, and you need to submit that ASAP.\n\nChannel 0: No.\n\nChannel 1: So\n\nChannel 0: No.\n\nChannel 1: yep.\n\nChannel 0: So from the the legislation's changed. So from the October 8, the government has said insurance companies can't rely on genetic testing to make underwriting decisions.\n\nChannel 1: Yeah. Yeah. Yeah. Oh, yeah. And,\n\nChannel 0: Yes.\n\nChannel 1: of course, that would work the opposite way as well.\n\nChannel 0: Yes.\n\nChannel 1: Sorry. I was thinking\n\nChannel 0: Yeah.\n\nChannel 1: in the sense that, like, you have to disclose you've had it, and then that confirms that that yeah. I just\n\nChannel 0: No.\n\nChannel 1: didn't even think about going the opposite\n\nChannel 0: Yes.\n\nChannel 1: way\n\nChannel 0: So\n\nChannel 1: of getting\n\nChannel 0: we\n\nChannel 1: it removed from something. So, yeah, I see what\n\nChannel 0: yeah.\n\nChannel 1: you mean.\n\nChannel 0: And we're kinda stuck because we wanna do we wanna make sure the client isn't disadvantaged, and we are on a time frame here. So I really do need a decision probably by Friday, I'd say, if that's possible.\n\nChannel 1: Yep. Okay. Sure. I'll see what is happening. We'll, yeah, I was waiting for the email to come through.\n\nI haven't got anything just yet,\n\nChannel 0: Oh,\n\nChannel 1: but\n\nChannel 0: you haven't?\n\nChannel 1: no. I'll in the meantime, actually, since I've just put you on the phone, do you have the policy number? I'll just see what I can see.\n\nChannel 0: Yeah. There's a couple. I'll just give you the first one. 8\n\nChannel 1: Yeah.\n\nChannel 0: 50\n\nChannel 1: Yeah. Mhmm.\n\nChannel 0: 531\n\nChannel 1: Yep.\n\nChannel 0: 85.\n\nChannel 1: K.\n\nChannel 0: So your email address was j o r j a dot brookining, b r, o o, k I n g at\n\nChannel 1: Yep. Yep. Oh, here we go. I think it's literally just coming in\n\nChannel 0: okay.\n\nChannel 1: now. Yep. Here\n\nChannel 0: Alright.\n\nChannel 1: we go. Got it.\n\nChannel 0: Beautiful.\n\nChannel 1: Awesome. Good afternoon. Okay. Okay. So I'm guessing it's still in pre assessment.\n\nK. Hang on. Alright. It doesn't look like the underwriter on it is not on right now, but I'll try and reach out to her because, yeah, I can't see that there's a open review case ongoing. Was it still in pre assessment or something\n\nChannel 0: Yep.\n\nChannel 1: like that? Or\n\nChannel 0: I am not sure. The person that has been dealing with it for us is no longer with our team, so I'm not sure.\n\nChannel 1: yeah. Okay. Alright. Let's see. I can see Jackie has been on it, but I'm not sure why her name.\n\nYou know, she wasn't the original.\n\nChannel 0: Yeah. There's been a Jackie and a Katie that\n\nChannel 1: I do. Yeah.\n\nChannel 0: our team has worked with.\n\nChannel 1: It was very technical. They're writing on doctors. Okay. This is September. Okay.\n\nI'll see if okay. It looks like, yeah, they must have some sort of, like, preassess internal preassessment case going on maybe.\n\nChannel 0: Yeah.\n\nChannel 1: So I'll see it and which I just don't have access to. That's the only thing.\n\nChannel 0: No. That's okay. It's just been\n\nChannel 1: Okay.\n\nChannel 0: we're coming up to, like, the two week mark now, and we've lost two weeks already.\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: No.\n\nChannel 0: can't\n\nChannel 1: That's\n\nChannel 0: I I can't afford to lose any more time in the client's best interest.\n\nChannel 1: yeah. No. That's alright. I will I've got Jackie on it looks like she's online. So I'll give her a message and see whether if I can call her as well.\n\nAnd\n\nChannel 0: Okay.\n\nChannel 1: then maybe I'll just give you a callback. Hopefully, I can get her before she sign off or anything. But,\n\nChannel 0: Alright.\n\nChannel 1: yeah, otherwise, I'll what I'll do is I'll give you a reply email with yeah. I guess if I don't get through to her\n\nChannel 0: Yep.\n\nChannel 1: and see what I can find out and do for you. Sorry. It's hard. I don't have any access to the notes or anything. So it's just gonna\n\nChannel 0: No.\n\nChannel 1: take\n\nChannel 0: That's\n\nChannel 1: me\n\nChannel 0: okay.\n\nChannel 1: contacting\n\nChannel 0: I\n\nChannel 1: different people and seeing what I can push along.\n\nChannel 0: that's absolutely fine. I understand.\n\nChannel 1: Yep. Okay. Awesome. Thank\n\nChannel 0: Okay.\n\nChannel 1: you so much for leaving it with me, but, yeah, we'll see how we go.\n\nChannel 0: Okay. Thank you so much.\n\nChannel 1: Oh, awesome. All good. You have a good day.\n\nChannel 0: You too. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.05744443833827973}],"sentiment":"neutral","sentiment_score":0.05744443833827973,"channel":0,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hello.","start":0.64,"end":1.04,"sentiment":"neutral","sentiment_score":0.07457146048545837},{"text":"This is Georgia from Zurich.","start":1.04,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.09763518273830414},{"text":"How can I help?","start":2.3999999,"end":3.3,"sentiment":"neutral","sentiment_score":0.09306675568223}],"sentiment":"neutral","sentiment_score":0.09350143969058991,"channel":1,"num_words":10,"start":0.64,"end":3.3},{"sentences":[{"text":"Hi, Georgia.","start":4.3199997,"end":5.12,"sentiment":"neutral","sentiment_score":0.07591716945171356},{"text":"This is Jenna phoning from Oakview Financial.","start":5.12,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.1003926864692143},{"text":"How are you today?","start":7.3599997,"end":8.26,"sentiment":"neutral","sentiment_score":0.15099097415804863}],"sentiment":"neutral","sentiment_score":0.11219592621693245,"channel":0,"num_words":13,"start":4.3199997,"end":8.26},{"sentences":[{"text":"Very good.","start":8.639999,"end":9.12,"sentiment":"positive","sentiment_score":0.5411796271800995},{"text":"Thanks.","start":9.12,"end":9.44,"sentiment":"positive","sentiment_score":0.5104592442512512},{"text":"How are you?","start":9.44,"end":10.179999,"sentiment":"neutral","sentiment_score":0.2692550520102183}],"sentiment":"positive","sentiment_score":0.4000972757736842,"channel":1,"num_words":6,"start":8.639999,"end":10.179999},{"sentences":[{"text":"I'm good.","start":10.639999,"end":11.36,"sentiment":"positive","sentiment_score":0.35048718750476837},{"text":"I'm good.","start":11.36,"end":12.179999,"sentiment":"positive","sentiment_score":0.37402908504009247},{"text":"I've sent I just tried to phone Melinda's mobile and","start":12.695,"end":18.955,"sentiment":"neutral","sentiment_score":0.025403875298798083}],"sentiment":"neutral","sentiment_score":0.12164794986269303,"channel":0,"num_words":14,"start":10.639999,"end":18.955},{"sentences":[{"text":"Oh,","start":18.695,"end":19.195,"sentiment":"neutral","sentiment_score":0.001660340465605259}],"sentiment":"neutral","sentiment_score":0.001660340465605259,"channel":1,"num_words":1,"start":18.695,"end":19.195},{"sentences":[{"text":"got","start":19.255,"end":19.494999,"sentiment":"neutral","sentiment_score":0.008358785882592201}],"sentiment":"neutral","sentiment_score":0.008358785882592201,"channel":0,"num_words":1,"start":19.255,"end":19.494999},{"sentences":[{"text":"yeah.","start":19.255001,"end":19.755001,"sentiment":"neutral","sentiment_score":0.01588395982980728}],"sentiment":"neutral","sentiment_score":0.01588395982980728,"channel":1,"num_words":1,"start":19.255001,"end":19.755001},{"sentences":[{"text":"a note to give you a call for any assistance.","start":19.494999,"end":22.474998,"sentiment":"neutral","sentiment_score":0.02997513860464096},{"text":"I sent her an email on Monday just about a client having some a an exclusion reviewed with one pass, but we're running","start":23.255001,"end":37.53,"sentiment":"neutral","sentiment_score":-0.11643506813308467}],"sentiment":"neutral","sentiment_score":-0.07206833881862236,"channel":0,"num_words":33,"start":19.494999,"end":37.53},{"sentences":[{"text":"Mhmm.","start":37.23,"end":37.73,"sentiment":"neutral","sentiment_score":-0.2962741553783417}],"sentiment":"neutral","sentiment_score":-0.2962741553783417,"channel":1,"num_words":1,"start":37.23,"end":37.73},{"sentences":[{"text":"into some roadblocks.","start":37.53,"end":38.746002,"sentiment":"negative","sentiment_score":-0.39010260502497357},{"text":"And given that it is based off results from a genetic given that it is based off results from a genetic test, we are on a tight time frame getting close to the October 8 when, you know, insurance companies can no longer rely on those for decisions.","start":38.746002,"end":53.850002,"sentiment":"neutral","sentiment_score":-0.22103292836497226},{"text":"So I was hoping to get some assistance from her in getting a response because today it's been a few weeks now, and to date, we keep just kind of getting no response.","start":54.39,"end":64.81,"sentiment":"neutral","sentiment_score":-0.17287923700430177}],"sentiment":"neutral","sentiment_score":-0.20815360949685177,"channel":0,"num_words":84,"start":37.53,"end":64.81},{"sentences":[{"text":"Okay.","start":65.86,"end":66.259995,"sentiment":"neutral","sentiment_score":-0.055689990520477295},{"text":"Yeah.","start":66.259995,"end":66.5,"sentiment":"neutral","sentiment_score":-0.04693283140659332},{"text":"Do you have the I've just tried to search all her emails.","start":66.5,"end":71.175,"sentiment":"neutral","sentiment_score":-0.05665084191908439},{"text":"I can't see anything, but I'll see if she's forwarded me anything.","start":71.395004,"end":74.755005,"sentiment":"neutral","sentiment_score":-0.06487757728124659},{"text":"Do you have the client's name?","start":74.755005,"end":76.375,"sentiment":"neutral","sentiment_score":-0.01249169015015165}],"sentiment":"neutral","sentiment_score":-0.051122312288498506,"channel":1,"num_words":32,"start":65.86,"end":76.375},{"sentences":[{"text":"Yes.","start":77.665,"end":78.15,"sentiment":"neutral","sentiment_score":0.008767420426011086},{"text":"Tamara Olsen, o h l s o m.","start":78.630005,"end":83.130005,"sentiment":"neutral","sentiment_score":0.0005497964157257229}],"sentiment":"neutral","sentiment_score":0.0014628657502018744,"channel":0,"num_words":9,"start":77.665,"end":83.130005},{"sentences":[{"text":"No.","start":86.810005,"end":86.97,"sentiment":"neutral","sentiment_score":-0.17420625686645508},{"text":"I don't have anything in my inbox.","start":86.97,"end":89.15,"sentiment":"neutral","sentiment_score":-0.20039018775735581},{"text":"Would you you should have got a order reply exactly at our office as well on Monday.","start":89.53,"end":93.85,"sentiment":"neutral","sentiment_score":-0.0362154059112072},{"text":"But","start":93.85,"end":94.35,"sentiment":"neutral","sentiment_score":-0.09440071880817412}],"sentiment":"neutral","sentiment_score":-0.08796154578717855,"channel":1,"num_words":26,"start":86.810005,"end":94.35},{"sentences":[{"text":"No.","start":95.205,"end":95.445,"sentiment":"neutral","sentiment_score":-0.17518500983715057}],"sentiment":"neutral","sentiment_score":-0.17518500983715057,"channel":0,"num_words":1,"start":95.205,"end":95.445},{"sentences":[{"text":"do","start":95.21,"end":95.450005,"sentiment":"neutral","sentiment_score":-0.16637246310710907}],"sentiment":"neutral","sentiment_score":-0.16637246310710907,"channel":1,"num_words":1,"start":95.21,"end":95.450005},{"sentences":[{"text":"I","start":95.445,"end":95.685,"sentiment":"neutral","sentiment_score":-0.18077053129673004}],"sentiment":"neutral","sentiment_score":-0.18077053129673004,"channel":0,"num_words":1,"start":95.445,"end":95.685},{"sentences":[{"text":"you have","start":95.450005,"end":95.85,"sentiment":"neutral","sentiment_score":-0.16650079190731049}],"sentiment":"neutral","sentiment_score":-0.16650079190731049,"channel":1,"num_words":2,"start":95.450005,"end":95.85},{"sentences":[{"text":"didn't.","start":95.685,"end":96.185,"sentiment":"neutral","sentiment_score":-0.179918572306633}],"sentiment":"neutral","sentiment_score":-0.179918572306633,"channel":0,"num_words":1,"start":95.685,"end":96.185},{"sentences":[{"text":"my email address on hand?","start":95.85,"end":98.204994,"sentiment":"neutral","sentiment_score":-0.14266817569732665},{"text":"Unless","start":98.204994,"end":98.604996,"sentiment":"neutral","sentiment_score":-0.13603751361370087}],"sentiment":"neutral","sentiment_score":-0.1415630653500557,"channel":1,"num_words":6,"start":95.85,"end":98.604996},{"sentences":[{"text":"I","start":98.565,"end":99.065,"sentiment":"neutral","sentiment_score":-0.11726132035255432}],"sentiment":"neutral","sentiment_score":-0.11726132035255432,"channel":0,"num_words":1,"start":98.565,"end":99.065},{"sentences":[{"text":"maybe you sent it a bit earlier, like, early early morning.","start":98.604996,"end":102.305,"sentiment":"neutral","sentiment_score":-0.14866257797588}],"sentiment":"neutral","sentiment_score":-0.14866257797588,"channel":1,"num_words":11,"start":98.604996,"end":102.305},{"sentences":[{"text":"no.","start":104.885,"end":105.125,"sentiment":"neutral","sentiment_score":-0.11382228881120682},{"text":"I sent it in the afternoon, but what I'll do is I'll forward it to you as well","start":105.125,"end":109.729996,"sentiment":"neutral","sentiment_score":-0.06885256142252022}],"sentiment":"neutral","sentiment_score":-0.07121938917981951,"channel":0,"num_words":19,"start":104.885,"end":109.729996},{"sentences":[{"text":"Mhmm.","start":109.564995,"end":110.064995,"sentiment":"neutral","sentiment_score":-0.02289538085460663}],"sentiment":"neutral","sentiment_score":-0.02289538085460663,"channel":1,"num_words":1,"start":109.564995,"end":110.064995},{"sentences":[{"text":"if that's okay.","start":109.729996,"end":110.71,"sentiment":"neutral","sentiment_score":0.00019418106724818548}],"sentiment":"neutral","sentiment_score":0.00019418106724818548,"channel":0,"num_words":3,"start":109.729996,"end":110.71},{"sentences":[{"text":"Yeah.","start":111.005,"end":111.325,"sentiment":"neutral","sentiment_score":0.027787253260612488},{"text":"Yeah.","start":111.325,"end":111.564995,"sentiment":"neutral","sentiment_score":0.04108397290110588},{"text":"Definitely.","start":111.564995,"end":112.064995,"sentiment":"neutral","sentiment_score":0.04202710837125778}],"sentiment":"neutral","sentiment_score":0.03696611151099205,"channel":1,"num_words":3,"start":111.005,"end":112.064995},{"sentences":[{"text":"Can sorry.","start":113.009995,"end":114.049995,"sentiment":"neutral","sentiment_score":-0.03708664886653423},{"text":"I'm just pressing all the wrong buttons possible here right now.","start":114.049995,"end":117.909996,"sentiment":"neutral","sentiment_score":-0.20827579904686322},{"text":"Okay.","start":121.445,"end":121.924995,"sentiment":"neutral","sentiment_score":-0.04373616725206375},{"text":"Won't be a sec.","start":121.924995,"end":123.064995,"sentiment":"neutral","sentiment_score":-0.0720705995336175},{"text":"Change that to the screen.","start":123.604996,"end":124.98499,"sentiment":"neutral","sentiment_score":-0.05370567217469215}],"sentiment":"neutral","sentiment_score":-0.12894582667428514,"channel":0,"num_words":23,"start":113.009995,"end":124.98499},{"sentences":[{"text":"Okay.","start":126.884995,"end":127.204994,"sentiment":"neutral","sentiment_score":-0.0007354076951742172},{"text":"What is your email address, Georgia?","start":127.204994,"end":129.22499,"sentiment":"neutral","sentiment_score":0.001011122561370333}],"sentiment":"neutral","sentiment_score":0.0007616182390068259,"channel":0,"num_words":7,"start":126.884995,"end":129.22499},{"sentences":[{"text":"It's j o r j a,","start":129.995,"end":132.415,"sentiment":"neutral","sentiment_score":0.0010384778724983335}],"sentiment":"neutral","sentiment_score":0.0010384778724983335,"channel":1,"num_words":6,"start":129.995,"end":132.415},{"sentences":[{"text":"J o r j","start":133.285,"end":134.88,"sentiment":"neutral","sentiment_score":0.0010804722551256418}],"sentiment":"neutral","sentiment_score":0.0010804722551256418,"channel":0,"num_words":4,"start":133.285,"end":134.88},{"sentences":[{"text":"yep, dot brookings, b r, o o, k I","start":135.675,"end":140.075,"sentiment":"neutral","sentiment_score":0.0013780420639603916}],"sentiment":"neutral","sentiment_score":0.0013780420639603916,"channel":1,"num_words":9,"start":135.675,"end":140.075},{"sentences":[{"text":"a.","start":139.84001,"end":140.34001,"sentiment":"neutral","sentiment_score":-0.0019875760190188885}],"sentiment":"neutral","sentiment_score":-0.0019875760190188885,"channel":0,"num_words":1,"start":139.84001,"end":140.34001},{"sentences":[{"text":"n g,","start":140.075,"end":140.815,"sentiment":"neutral","sentiment_score":0.0013225922593846917}],"sentiment":"neutral","sentiment_score":0.0013225922593846917,"channel":1,"num_words":2,"start":140.075,"end":140.815},{"sentences":[{"text":"Yep.","start":141.20001,"end":141.70001,"sentiment":"neutral","sentiment_score":0.0043725427240133286}],"sentiment":"neutral","sentiment_score":0.0043725427240133286,"channel":0,"num_words":1,"start":141.20001,"end":141.70001},{"sentences":[{"text":"@xerix.com.au.","start":142.4,"end":144.34,"sentiment":"neutral","sentiment_score":0.006710145156830549}],"sentiment":"neutral","sentiment_score":0.006710145156830549,"channel":1,"num_words":1,"start":142.4,"end":144.34},{"sentences":[{"text":"Okay.","start":144.96,"end":145.44,"sentiment":"neutral","sentiment_score":0.11154628545045853},{"text":"Thank you.","start":145.44,"end":146.18001,"sentiment":"positive","sentiment_score":0.37837018072605133},{"text":"Yeah.","start":146.48001,"end":146.72,"sentiment":"neutral","sentiment_score":0.015436537563800812},{"text":"It's just so, basically, the background is the client had a breast and ovarian cancer","start":146.72,"end":154.895,"sentiment":"neutral","sentiment_score":-0.09692545185486476}],"sentiment":"neutral","sentiment_score":-0.03000834701876891,"channel":0,"num_words":19,"start":144.96,"end":154.895},{"sentences":[{"text":"Mhmm.","start":154.825,"end":155.325,"sentiment":"neutral","sentiment_score":-0.10541663318872452}],"sentiment":"neutral","sentiment_score":-0.10541663318872452,"channel":1,"num_words":1,"start":154.825,"end":155.325},{"sentences":[{"text":"exclusion applied to her cover due to her sister passing away to it from it from breast cancer, and the client has since had the genetic testing all completed, and it's all come back negative,","start":154.895,"end":169.14,"sentiment":"neutral","sentiment_score":-0.21095455501760754}],"sentiment":"neutral","sentiment_score":-0.21095455501760754,"channel":0,"num_words":35,"start":154.895,"end":169.14},{"sentences":[{"text":"Mhmm.","start":169.78499,"end":170.13,"sentiment":"neutral","sentiment_score":-0.14617919921875}],"sentiment":"neutral","sentiment_score":-0.14617919921875,"channel":1,"num_words":1,"start":169.78499,"end":170.13},{"sentences":[{"text":"for the gene.","start":170.64,"end":171.68001,"sentiment":"neutral","sentiment_score":-0.1870991289615631},{"text":"So she's at a standard risk of pretty much anybody else now.","start":171.68001,"end":175.3,"sentiment":"neutral","sentiment_score":-0.2293932835261027}],"sentiment":"neutral","sentiment_score":-0.22093445261319478,"channel":0,"num_words":15,"start":170.64,"end":175.3},{"sentences":[{"text":"Yep.","start":175.57,"end":176.07,"sentiment":"neutral","sentiment_score":-0.08255217969417572}],"sentiment":"neutral","sentiment_score":-0.08255217969417572,"channel":1,"num_words":1,"start":175.57,"end":176.07},{"sentences":[{"text":"So we really wanna rely on that genetic testing to hopefully get her exclusion removed.","start":176.72,"end":182.015,"sentiment":"neutral","sentiment_score":-0.10727733274300894}],"sentiment":"neutral","sentiment_score":-0.10727733274300894,"channel":0,"num_words":15,"start":176.72,"end":182.015},{"sentences":[{"text":"Mhmm.","start":182.77,"end":183.27,"sentiment":"neutral","sentiment_score":-0.13321563601493835}],"sentiment":"neutral","sentiment_score":-0.13321563601493835,"channel":1,"num_words":1,"start":182.77,"end":183.27},{"sentences":[{"text":"We're just having no luck at all getting any response, and you'll see that e I'll just hit forward on that email now.","start":182.875,"end":191.375,"sentiment":"neutral","sentiment_score":-0.29536919684513757},{"text":"You'll we've attempted a few times and just","start":191.75499,"end":194.555,"sentiment":"neutral","sentiment_score":-0.1979313399642706}],"sentiment":"neutral","sentiment_score":-0.2702239434565267,"channel":0,"num_words":31,"start":182.875,"end":194.555},{"sentences":[{"text":"Mhmm.","start":194.525,"end":195.025,"sentiment":"neutral","sentiment_score":-0.20688188076019287}],"sentiment":"neutral","sentiment_score":-0.20688188076019287,"channel":1,"num_words":1,"start":194.525,"end":195.025},{"sentences":[{"text":"not getting any any traction.","start":194.555,"end":196.39,"sentiment":"neutral","sentiment_score":-0.2959665596485138}],"sentiment":"neutral","sentiment_score":-0.2959665596485138,"channel":0,"num_words":5,"start":194.555,"end":196.39},{"sentences":[{"text":"Yeah.","start":196.98,"end":197.38,"sentiment":"neutral","sentiment_score":-0.04725919291377067},{"text":"Okay.","start":197.38,"end":197.7,"sentiment":"neutral","sentiment_score":0.014542847871780396},{"text":"That's all good.","start":197.7,"end":198.34,"sentiment":"neutral","sentiment_score":0.21211643517017365},{"text":"I'll have a look.","start":198.34,"end":199.14,"sentiment":"neutral","sentiment_score":0.079181008040905},{"text":"I'm sorry about Melinda as well.","start":199.14,"end":200.66,"sentiment":"neutral","sentiment_score":-0.1659470945596695}],"sentiment":"neutral","sentiment_score":-0.0050217049817244215,"channel":1,"num_words":15,"start":196.98,"end":200.66},{"sentences":[{"text":"She has been away on leave.","start":200.66,"end":202.68,"sentiment":"neutral","sentiment_score":-0.24387561778227487},{"text":"I'm not sure why her other office isn't working for you guys though because I've received a few forwards of a few a few of her advisers that did get it with my details in there.","start":202.81999,"end":212.77501,"sentiment":"neutral","sentiment_score":-0.2072731097125345},{"text":"So sorry","start":212.77501,"end":214.05501,"sentiment":"neutral","sentiment_score":-0.10131444782018661}],"sentiment":"neutral","sentiment_score":-0.2074480579996651,"channel":1,"num_words":44,"start":200.66,"end":214.05501},{"sentences":[{"text":"No.","start":213.745,"end":213.985,"sentiment":"neutral","sentiment_score":-0.1256961226463318},{"text":"That's","start":213.985,"end":214.22499,"sentiment":"neutral","sentiment_score":-0.09723848104476927}],"sentiment":"neutral","sentiment_score":-0.11146730184555054,"channel":0,"num_words":2,"start":213.745,"end":214.22499},{"sentences":[{"text":"about","start":214.05501,"end":214.375,"sentiment":"neutral","sentiment_score":-0.08725014328956604}],"sentiment":"neutral","sentiment_score":-0.08725014328956604,"channel":1,"num_words":1,"start":214.05501,"end":214.375},{"sentences":[{"text":"okay.","start":214.22499,"end":214.545,"sentiment":"neutral","sentiment_score":-0.04687896370887756}],"sentiment":"neutral","sentiment_score":-0.04687896370887756,"channel":0,"num_words":1,"start":214.22499,"end":214.545},{"sentences":[{"text":"that.","start":214.375,"end":214.695,"sentiment":"neutral","sentiment_score":-0.036287907510995865}],"sentiment":"neutral","sentiment_score":-0.036287907510995865,"channel":1,"num_words":1,"start":214.375,"end":214.695},{"sentences":[{"text":"I didn't","start":214.545,"end":214.94499,"sentiment":"neutral","sentiment_score":-0.05777741223573685}],"sentiment":"neutral","sentiment_score":-0.05777741223573685,"channel":0,"num_words":2,"start":214.545,"end":214.94499},{"sentences":[{"text":"But","start":214.695,"end":215.195,"sentiment":"neutral","sentiment_score":-0.08078217506408691}],"sentiment":"neutral","sentiment_score":-0.08078217506408691,"channel":1,"num_words":1,"start":214.695,"end":215.195},{"sentences":[{"text":"no.","start":215.265,"end":215.50499,"sentiment":"neutral","sentiment_score":-0.09457402676343918},{"text":"No.","start":215.50499,"end":215.745,"sentiment":"neutral","sentiment_score":-0.08641798794269562},{"text":"That's okay.","start":215.745,"end":216.305,"sentiment":"neutral","sentiment_score":0.062356136739254},{"text":"It's absolutely fine.","start":216.305,"end":217.605,"sentiment":"neutral","sentiment_score":0.3153265416622162}],"sentiment":"neutral","sentiment_score":0.12709998339414597,"channel":0,"num_words":7,"start":215.265,"end":217.605},{"sentences":[{"text":"yeah.","start":217.735,"end":218.215,"sentiment":"neutral","sentiment_score":0.17944572865962982},{"text":"That's okay.","start":218.215,"end":218.695,"sentiment":"neutral","sentiment_score":0.14649030938744545},{"text":"But, yeah, I'll definitely have a look into it and see what I can do.","start":218.695,"end":222.13501,"sentiment":"neutral","sentiment_score":0.2842089727520943},{"text":"So did you so do you mean as in you've already had, like, a request submitted with underwriting and then underwriting","start":222.13501,"end":229.1,"sentiment":"neutral","sentiment_score":-0.0115594678735804}],"sentiment":"neutral","sentiment_score":0.11520031059924991,"channel":1,"num_words":39,"start":217.735,"end":229.1},{"sentences":[{"text":"Yeah.","start":229.07,"end":229.57,"sentiment":"neutral","sentiment_score":-0.11090336740016936}],"sentiment":"neutral","sentiment_score":-0.11090336740016936,"channel":0,"num_words":1,"start":229.07,"end":229.57},{"sentences":[{"text":"hasn't kinda given anything?","start":229.16,"end":231.5,"sentiment":"neutral","sentiment_score":-0.20127660781145096},{"text":"Or","start":231.64,"end":232.14,"sentiment":"neutral","sentiment_score":-0.10899745672941208}],"sentiment":"neutral","sentiment_score":-0.18282077759504317,"channel":1,"num_words":5,"start":229.16,"end":232.14},{"sentences":[{"text":"So we've been told that if there's because someone in our office spoke with them.","start":231.87001,"end":239.015,"sentiment":"neutral","sentiment_score":-0.11621718456347783},{"text":"So, basically, the last outcome was they've referred it to the chief medical officer for a decision, and then the latest update was they're waiting on the doctors, have collected lots of papers, and referred the matter to many different teams, and a lot of work's going on in the background.","start":239.015,"end":257.805,"sentiment":"neutral","sentiment_score":-0.10700974496556263},{"text":"The","start":258.345,"end":258.585,"sentiment":"neutral","sentiment_score":-0.1640181839466095}],"sentiment":"neutral","sentiment_score":-0.10992198426332046,"channel":0,"num_words":67,"start":231.87001,"end":258.585},{"sentences":[{"text":"Mhmm.","start":258.44,"end":258.94,"sentiment":"neutral","sentiment_score":-0.12228663265705109}],"sentiment":"neutral","sentiment_score":-0.12228663265705109,"channel":1,"num_words":1,"start":258.44,"end":258.94},{"sentences":[{"text":"issue we have for the client is to make sure she's not disadvantaged as if OnePath doesn't wanna remove it.","start":258.585,"end":264.605,"sentiment":"neutral","sentiment_score":-0.3047334372997284},{"text":"We need to go to market to see if there are other insurers that will offer her cover without the exclusion before the eighth because, you know, she can't rely on that genetic testing afterwards.","start":265.225,"end":277.23,"sentiment":"neutral","sentiment_score":-0.22938253879547119},{"text":"So","start":277.23,"end":277.73,"sentiment":"neutral","sentiment_score":-0.05098586529493332}],"sentiment":"neutral","sentiment_score":-0.2531079190916249,"channel":0,"num_words":56,"start":258.585,"end":277.73},{"sentences":[{"text":"Okay.","start":278.285,"end":278.765,"sentiment":"neutral","sentiment_score":0.00406540185213089},{"text":"Yep.","start":278.765,"end":279.18,"sentiment":"neutral","sentiment_score":0.030046632513403893},{"text":"I see","start":279.18,"end":279.58,"sentiment":"neutral","sentiment_score":0.03070254810154438}],"sentiment":"neutral","sentiment_score":0.023879282642155886,"channel":1,"num_words":4,"start":278.285,"end":279.58},{"sentences":[{"text":"it's","start":279.39,"end":279.79,"sentiment":"neutral","sentiment_score":0.014388366602361202}],"sentiment":"neutral","sentiment_score":0.014388366602361202,"channel":0,"num_words":1,"start":279.39,"end":279.79},{"sentences":[{"text":"what you mean.","start":279.58,"end":280.06,"sentiment":"neutral","sentiment_score":0.01454614040752252}],"sentiment":"neutral","sentiment_score":0.01454614040752252,"channel":1,"num_words":3,"start":279.58,"end":280.06},{"sentences":[{"text":"really","start":279.79,"end":280.03,"sentiment":"neutral","sentiment_score":-0.006801869720220566}],"sentiment":"neutral","sentiment_score":-0.006801869720220566,"channel":0,"num_words":1,"start":279.79,"end":280.03},{"sentences":[{"text":"So the genetic","start":280.06,"end":280.86,"sentiment":"neutral","sentiment_score":-0.08199020599325497}],"sentiment":"neutral","sentiment_score":-0.08199020599325497,"channel":1,"num_words":3,"start":280.06,"end":280.86},{"sentences":[{"text":"yeah.","start":280.59,"end":281.09,"sentiment":"neutral","sentiment_score":-0.07974760234355927}],"sentiment":"neutral","sentiment_score":-0.07974760234355927,"channel":0,"num_words":1,"start":280.59,"end":281.09},{"sentences":[{"text":"testing eventually expires pretty much, and you need to submit that ASAP.","start":280.86,"end":285.44,"sentiment":"neutral","sentiment_score":-0.12715317122638226}],"sentiment":"neutral","sentiment_score":-0.12715317122638226,"channel":1,"num_words":12,"start":280.86,"end":285.44},{"sentences":[{"text":"No.","start":285.23,"end":285.73,"sentiment":"neutral","sentiment_score":-0.3164798617362976}],"sentiment":"neutral","sentiment_score":-0.3164798617362976,"channel":0,"num_words":1,"start":285.23,"end":285.73},{"sentences":[{"text":"So","start":285.66,"end":285.9,"sentiment":"neutral","sentiment_score":-0.2524060904979706}],"sentiment":"neutral","sentiment_score":-0.2524060904979706,"channel":1,"num_words":1,"start":285.66,"end":285.9},{"sentences":[{"text":"No.","start":285.87,"end":286.335,"sentiment":"negative","sentiment_score":-0.33944737911224365}],"sentiment":"negative","sentiment_score":-0.33944737911224365,"channel":0,"num_words":1,"start":285.87,"end":286.335},{"sentences":[{"text":"yep.","start":286.22,"end":286.72,"sentiment":"neutral","sentiment_score":-0.2833685576915741}],"sentiment":"neutral","sentiment_score":-0.2833685576915741,"channel":1,"num_words":1,"start":286.22,"end":286.72},{"sentences":[{"text":"So from the the legislation's changed.","start":286.335,"end":289.055,"sentiment":"neutral","sentiment_score":-0.1649752532442411},{"text":"So from the October 8, the government has said insurance companies can't rely on genetic testing to make underwriting decisions.","start":289.055,"end":296.755,"sentiment":"neutral","sentiment_score":-0.16624890975654125}],"sentiment":"neutral","sentiment_score":-0.1659549890229335,"channel":0,"num_words":26,"start":286.335,"end":296.755},{"sentences":[{"text":"Yeah.","start":297.085,"end":297.405,"sentiment":"neutral","sentiment_score":-0.07374565303325653},{"text":"Yeah.","start":297.405,"end":297.645,"sentiment":"neutral","sentiment_score":-0.0778750330209732},{"text":"Yeah.","start":297.645,"end":297.885,"sentiment":"neutral","sentiment_score":-0.08473454415798187},{"text":"Oh, yeah.","start":297.885,"end":298.365,"sentiment":"neutral","sentiment_score":-0.11332245916128159},{"text":"And,","start":298.365,"end":298.525,"sentiment":"neutral","sentiment_score":-0.0975693017244339}],"sentiment":"neutral","sentiment_score":-0.09342824170986812,"channel":1,"num_words":6,"start":297.085,"end":298.525},{"sentences":[{"text":"Yes.","start":298.495,"end":298.995,"sentiment":"neutral","sentiment_score":-0.08823980391025543}],"sentiment":"neutral","sentiment_score":-0.08823980391025543,"channel":0,"num_words":1,"start":298.495,"end":298.995},{"sentences":[{"text":"of course, that would work the opposite way as well.","start":298.525,"end":300.845,"sentiment":"neutral","sentiment_score":-0.18419900834560393}],"sentiment":"neutral","sentiment_score":-0.18419900834560393,"channel":1,"num_words":10,"start":298.525,"end":300.845},{"sentences":[{"text":"Yes.","start":300.815,"end":301.315,"sentiment":"neutral","sentiment_score":-0.07143834233283997}],"sentiment":"neutral","sentiment_score":-0.07143834233283997,"channel":0,"num_words":1,"start":300.815,"end":301.315},{"sentences":[{"text":"Sorry.","start":300.845,"end":301.245,"sentiment":"neutral","sentiment_score":-0.13680195808410645},{"text":"I was thinking","start":301.245,"end":301.885,"sentiment":"neutral","sentiment_score":-0.11136137694120407}],"sentiment":"neutral","sentiment_score":-0.11772152222692966,"channel":1,"num_words":4,"start":300.845,"end":301.885},{"sentences":[{"text":"Yeah.","start":301.86002,"end":302.36002,"sentiment":"neutral","sentiment_score":-0.06892390549182892}],"sentiment":"neutral","sentiment_score":-0.06892390549182892,"channel":0,"num_words":1,"start":301.86002,"end":302.36002},{"sentences":[{"text":"in the sense that, like, you have to disclose you've had it, and then that confirms that that yeah.","start":301.885,"end":307.02,"sentiment":"neutral","sentiment_score":-0.07723021213161319},{"text":"I just","start":307.02,"end":307.34,"sentiment":"neutral","sentiment_score":-0.19918448477983475}],"sentiment":"neutral","sentiment_score":-0.08884490476477713,"channel":1,"num_words":21,"start":301.885,"end":307.34},{"sentences":[{"text":"No.","start":307.14,"end":307.64,"sentiment":"negative","sentiment_score":-0.34250321984291077}],"sentiment":"negative","sentiment_score":-0.34250321984291077,"channel":0,"num_words":1,"start":307.14,"end":307.64},{"sentences":[{"text":"didn't even think about going the opposite","start":307.34,"end":309.41998,"sentiment":"negative","sentiment_score":-0.3400766189609255}],"sentiment":"negative","sentiment_score":-0.3400766189609255,"channel":1,"num_words":7,"start":307.34,"end":309.41998},{"sentences":[{"text":"Yes.","start":308.98,"end":309.48,"sentiment":"neutral","sentiment_score":-0.19388411939144137}],"sentiment":"neutral","sentiment_score":-0.19388411939144137,"channel":0,"num_words":1,"start":308.98,"end":309.48},{"sentences":[{"text":"way","start":309.41998,"end":309.65997,"sentiment":"neutral","sentiment_score":-0.2475132048130035}],"sentiment":"neutral","sentiment_score":-0.2475132048130035,"channel":1,"num_words":1,"start":309.41998,"end":309.65997},{"sentences":[{"text":"So","start":309.62,"end":309.86002,"sentiment":"neutral","sentiment_score":-0.1947731077671051}],"sentiment":"neutral","sentiment_score":-0.1947731077671051,"channel":0,"num_words":1,"start":309.62,"end":309.86002},{"sentences":[{"text":"of getting","start":309.65997,"end":310.13998,"sentiment":"neutral","sentiment_score":-0.2959599047899246}],"sentiment":"neutral","sentiment_score":-0.2959599047899246,"channel":1,"num_words":2,"start":309.65997,"end":310.13998},{"sentences":[{"text":"we","start":309.86002,"end":310.02002,"sentiment":"negative","sentiment_score":-0.35950616002082825}],"sentiment":"negative","sentiment_score":-0.35950616002082825,"channel":0,"num_words":1,"start":309.86002,"end":310.02002},{"sentences":[{"text":"it removed from something.","start":310.13998,"end":311.41998,"sentiment":"neutral","sentiment_score":-0.325263112783432},{"text":"So, yeah, I see what","start":311.41998,"end":312.93997,"sentiment":"neutral","sentiment_score":-0.05478090494871139}],"sentiment":"neutral","sentiment_score":-0.17499521954192054,"channel":1,"num_words":9,"start":310.13998,"end":312.93997},{"sentences":[{"text":"yeah.","start":312.9,"end":313.4,"sentiment":"neutral","sentiment_score":-0.045005861669778824}],"sentiment":"neutral","sentiment_score":-0.045005861669778824,"channel":0,"num_words":1,"start":312.9,"end":313.4},{"sentences":[{"text":"you mean.","start":312.93997,"end":313.59998,"sentiment":"neutral","sentiment_score":-0.04651671461760998}],"sentiment":"neutral","sentiment_score":-0.04651671461760998,"channel":1,"num_words":2,"start":312.93997,"end":313.59998},{"sentences":[{"text":"And we're kinda stuck because we wanna do we wanna make sure the client isn't disadvantaged, and we are on a time frame here.","start":313.78,"end":320.655,"sentiment":"neutral","sentiment_score":-0.3175361504157384},{"text":"So I really do need a decision probably by Friday, I'd say, if that's possible.","start":321.11502,"end":327.935,"sentiment":"neutral","sentiment_score":-0.2627609799305598}],"sentiment":"neutral","sentiment_score":-0.2964687771522082,"channel":0,"num_words":39,"start":313.78,"end":327.935},{"sentences":[{"text":"Yep.","start":327.97498,"end":328.47498,"sentiment":"neutral","sentiment_score":0.013305474072694778},{"text":"Okay.","start":328.69498,"end":329.175,"sentiment":"neutral","sentiment_score":0.04820740967988968},{"text":"Sure.","start":329.175,"end":329.495,"sentiment":"neutral","sentiment_score":0.09633196145296095},{"text":"I'll see what is happening.","start":329.495,"end":330.955,"sentiment":"neutral","sentiment_score":0.06658723056316376},{"text":"We'll, yeah, I was waiting for the email to come through.","start":331.57498,"end":334.93,"sentiment":"neutral","sentiment_score":0.016896085305647415}],"sentiment":"neutral","sentiment_score":0.035612522967551886,"channel":1,"num_words":19,"start":327.97498,"end":334.93},{"sentences":[{"text":"I haven't got anything just yet,","start":334.93,"end":336.44998,"sentiment":"neutral","sentiment_score":-0.12285033365090688}],"sentiment":"neutral","sentiment_score":-0.12285033365090688,"channel":1,"num_words":6,"start":334.93,"end":336.44998},{"sentences":[{"text":"Oh,","start":336.33,"end":336.65,"sentiment":"neutral","sentiment_score":-0.04321996122598648}],"sentiment":"neutral","sentiment_score":-0.04321996122598648,"channel":0,"num_words":1,"start":336.33,"end":336.65},{"sentences":[{"text":"but","start":336.44998,"end":336.94998,"sentiment":"neutral","sentiment_score":-0.04742526635527611}],"sentiment":"neutral","sentiment_score":-0.04742526635527611,"channel":1,"num_words":1,"start":336.44998,"end":336.94998},{"sentences":[{"text":"you haven't?","start":336.65,"end":337.22998,"sentiment":"neutral","sentiment_score":-0.05683352053165436}],"sentiment":"neutral","sentiment_score":-0.05683352053165436,"channel":0,"num_words":2,"start":336.65,"end":337.22998},{"sentences":[{"text":"no.","start":337.57,"end":338.05,"sentiment":"neutral","sentiment_score":-0.10363847762346268},{"text":"I'll in the meantime, actually, since I've just put you on the phone, do you have the policy number?","start":338.05,"end":342.05,"sentiment":"neutral","sentiment_score":-0.03161975623745667},{"text":"I'll just see what I can see.","start":342.05,"end":344.31,"sentiment":"neutral","sentiment_score":-0.010731098907334464}],"sentiment":"neutral","sentiment_score":-0.028871538462462248,"channel":1,"num_words":27,"start":337.57,"end":344.31},{"sentences":[{"text":"Yeah.","start":343.85,"end":344.16998,"sentiment":"neutral","sentiment_score":0.019850464537739754},{"text":"There's a couple.","start":344.16998,"end":345.375,"sentiment":"neutral","sentiment_score":0.007781946721176307},{"text":"I'll just give you the first one.","start":345.995,"end":347.51498,"sentiment":"neutral","sentiment_score":0.012947332912257739},{"text":"8","start":347.51498,"end":347.755,"sentiment":"neutral","sentiment_score":0.0004923874512314796}],"sentiment":"neutral","sentiment_score":0.01119333521152536,"channel":0,"num_words":12,"start":343.85,"end":347.755},{"sentences":[{"text":"Yeah.","start":347.595,"end":348.095,"sentiment":"neutral","sentiment_score":0.003306796308606863}],"sentiment":"neutral","sentiment_score":0.003306796308606863,"channel":1,"num_words":1,"start":347.595,"end":348.095},{"sentences":[{"text":"50","start":347.755,"end":348.495,"sentiment":"neutral","sentiment_score":0.0024400176480412483}],"sentiment":"neutral","sentiment_score":0.0024400176480412483,"channel":0,"num_words":1,"start":347.755,"end":348.495},{"sentences":[{"text":"Yeah.","start":348.875,"end":349.035,"sentiment":"neutral","sentiment_score":0.0046552689746022224},{"text":"Mhmm.","start":349.035,"end":349.535,"sentiment":"neutral","sentiment_score":0.002956462325528264}],"sentiment":"neutral","sentiment_score":0.0038058656500652432,"channel":1,"num_words":2,"start":348.875,"end":349.535},{"sentences":[{"text":"531","start":349.995,"end":351.135,"sentiment":"neutral","sentiment_score":0.0017239612061530352}],"sentiment":"neutral","sentiment_score":0.0017239612061530352,"channel":0,"num_words":1,"start":349.995,"end":351.135},{"sentences":[{"text":"Yep.","start":351.675,"end":352.175,"sentiment":"neutral","sentiment_score":0.00194627873133868}],"sentiment":"neutral","sentiment_score":0.00194627873133868,"channel":1,"num_words":1,"start":351.675,"end":352.175},{"sentences":[{"text":"85.","start":351.995,"end":352.815,"sentiment":"neutral","sentiment_score":0.001972196390852332}],"sentiment":"neutral","sentiment_score":0.001972196390852332,"channel":0,"num_words":1,"start":351.995,"end":352.815},{"sentences":[{"text":"K.","start":357.595,"end":358.095,"sentiment":"neutral","sentiment_score":0.0027218384202569723}],"sentiment":"neutral","sentiment_score":0.0027218384202569723,"channel":1,"num_words":1,"start":357.595,"end":358.095},{"sentences":[{"text":"So your email address was j o r j a dot brookining, b r, o o, k I n g at","start":365.29,"end":373.625,"sentiment":"neutral","sentiment_score":0.0024803668992327793}],"sentiment":"neutral","sentiment_score":0.0024803668992327793,"channel":0,"num_words":21,"start":365.29,"end":373.625},{"sentences":[{"text":"Yep.","start":373.16998,"end":373.65,"sentiment":"neutral","sentiment_score":0.00434480607509613},{"text":"Yep.","start":373.65,"end":374.05,"sentiment":"neutral","sentiment_score":0.01242312602698803},{"text":"Oh, here we go.","start":374.05,"end":374.61,"sentiment":"neutral","sentiment_score":0.028930163476616144},{"text":"I think it's literally just coming in","start":374.61,"end":376.29,"sentiment":"neutral","sentiment_score":0.010368243125932557}],"sentiment":"neutral","sentiment_score":0.015774329837698203,"channel":1,"num_words":13,"start":373.16998,"end":376.29},{"sentences":[{"text":"okay.","start":376.245,"end":376.745,"sentiment":"neutral","sentiment_score":0.01630561053752899}],"sentiment":"neutral","sentiment_score":0.01630561053752899,"channel":0,"num_words":1,"start":376.245,"end":376.745},{"sentences":[{"text":"now.","start":376.29,"end":376.61,"sentiment":"neutral","sentiment_score":0.016680123284459114},{"text":"Yep.","start":376.61,"end":377.09,"sentiment":"neutral","sentiment_score":0.031072232872247696},{"text":"Here","start":377.09,"end":377.25,"sentiment":"neutral","sentiment_score":0.03240194916725159}],"sentiment":"neutral","sentiment_score":0.026718101774652798,"channel":1,"num_words":3,"start":376.29,"end":377.25},{"sentences":[{"text":"Alright.","start":377.205,"end":377.705,"sentiment":"neutral","sentiment_score":0.07647055387496948}],"sentiment":"neutral","sentiment_score":0.07647055387496948,"channel":0,"num_words":1,"start":377.205,"end":377.705},{"sentences":[{"text":"we go.","start":377.25,"end":377.72998,"sentiment":"neutral","sentiment_score":0.09849162399768828},{"text":"Got it.","start":377.72998,"end":378.345,"sentiment":"neutral","sentiment_score":0.20187432318925858}],"sentiment":"neutral","sentiment_score":0.15018297359347343,"channel":1,"num_words":4,"start":377.25,"end":378.345},{"sentences":[{"text":"Beautiful.","start":378.56497,"end":379.06497,"sentiment":"positive","sentiment_score":0.599381685256958}],"sentiment":"positive","sentiment_score":0.599381685256958,"channel":0,"num_words":1,"start":378.56497,"end":379.06497},{"sentences":[{"text":"Awesome.","start":378.585,"end":379.085,"sentiment":"positive","sentiment_score":0.5909616947174072},{"text":"Good afternoon.","start":379.945,"end":380.685,"sentiment":"positive","sentiment_score":0.4187522530555725},{"text":"Okay.","start":383.225,"end":383.725,"sentiment":"neutral","sentiment_score":0.10549124330282213},{"text":"Okay.","start":392.21,"end":392.61002,"sentiment":"neutral","sentiment_score":0.020953917875885963},{"text":"So I'm guessing it's still in pre assessment.","start":392.61002,"end":394.87,"sentiment":"neutral","sentiment_score":-0.03385772882029414}],"sentiment":"neutral","sentiment_score":0.09877304088037747,"channel":1,"num_words":13,"start":378.585,"end":394.87},{"sentences":[{"text":"K.","start":429.11,"end":429.61,"sentiment":"neutral","sentiment_score":-0.044375382363796234},{"text":"Hang on.","start":429.66998,"end":430.22998,"sentiment":"neutral","sentiment_score":-0.05873374082148075},{"text":"Alright.","start":430.22998,"end":430.63,"sentiment":"neutral","sentiment_score":-0.05251257121562958},{"text":"It doesn't look like the underwriter on it is not on right now, but I'll try and reach out to her because, yeah, I can't see that there's a open review case ongoing.","start":430.63,"end":441.44498,"sentiment":"neutral","sentiment_score":-0.11461727411457986},{"text":"Was it still in pre assessment or something","start":441.44498,"end":443.925,"sentiment":"neutral","sentiment_score":-0.10371027048677206}],"sentiment":"neutral","sentiment_score":-0.10725350321994888,"channel":1,"num_words":45,"start":429.11,"end":443.925},{"sentences":[{"text":"Yep.","start":443.75998,"end":444.25998,"sentiment":"neutral","sentiment_score":-0.1019672080874443}],"sentiment":"neutral","sentiment_score":-0.1019672080874443,"channel":0,"num_words":1,"start":443.75998,"end":444.25998},{"sentences":[{"text":"like that?","start":443.925,"end":444.405,"sentiment":"neutral","sentiment_score":-0.12841442972421646},{"text":"Or","start":444.405,"end":444.905,"sentiment":"neutral","sentiment_score":-0.18626615405082703}],"sentiment":"neutral","sentiment_score":-0.14769833783308664,"channel":1,"num_words":3,"start":443.925,"end":444.905},{"sentences":[{"text":"I am not sure.","start":445.28,"end":446.24,"sentiment":"neutral","sentiment_score":-0.2534809038043022},{"text":"The person that has been dealing with it for us is no longer with our team, so I'm not sure.","start":446.24,"end":453.435,"sentiment":"neutral","sentiment_score":-0.3023773580789566}],"sentiment":"neutral","sentiment_score":-0.2942279490331809,"channel":0,"num_words":24,"start":445.28,"end":453.435},{"sentences":[{"text":"yeah.","start":453.96,"end":454.44,"sentiment":"neutral","sentiment_score":-0.08604829013347626},{"text":"Okay.","start":454.44,"end":454.94,"sentiment":"neutral","sentiment_score":-0.03775859996676445},{"text":"Alright.","start":455.4,"end":455.9,"sentiment":"neutral","sentiment_score":-0.011720871552824974},{"text":"Let's see.","start":456.28,"end":456.91998,"sentiment":"neutral","sentiment_score":-0.02873041480779648},{"text":"I can see Jackie has been on it, but I'm not sure why her name.","start":456.91998,"end":461.39502,"sentiment":"neutral","sentiment_score":-0.08699412519733112}],"sentiment":"neutral","sentiment_score":-0.07489502346143126,"channel":1,"num_words":20,"start":453.96,"end":461.39502},{"sentences":[{"text":"You know, she wasn't the original.","start":461.39502,"end":462.935,"sentiment":"neutral","sentiment_score":-0.148354505499204}],"sentiment":"neutral","sentiment_score":-0.148354505499204,"channel":1,"num_words":6,"start":461.39502,"end":462.935},{"sentences":[{"text":"Yeah.","start":465.43,"end":465.59,"sentiment":"neutral","sentiment_score":-0.015405279584228992},{"text":"There's been a Jackie and a Katie that","start":465.59,"end":467.77,"sentiment":"neutral","sentiment_score":0.006471292697824538}],"sentiment":"neutral","sentiment_score":0.0040405624442630345,"channel":0,"num_words":9,"start":465.43,"end":467.77},{"sentences":[{"text":"I do.","start":467.55502,"end":468.195,"sentiment":"neutral","sentiment_score":0.016137503553181887},{"text":"Yeah.","start":468.195,"end":468.695,"sentiment":"neutral","sentiment_score":0.013728892430663109}],"sentiment":"neutral","sentiment_score":0.01533463317900896,"channel":1,"num_words":3,"start":467.55502,"end":468.695},{"sentences":[{"text":"our team has worked with.","start":468.31,"end":469.93,"sentiment":"neutral","sentiment_score":-0.0019047701731324195}],"sentiment":"neutral","sentiment_score":-0.0019047701731324195,"channel":0,"num_words":5,"start":468.31,"end":469.93},{"sentences":[{"text":"It was very technical.","start":470.27502,"end":471.575,"sentiment":"neutral","sentiment_score":-0.040340409614145756},{"text":"They're writing on doctors.","start":472.195,"end":473.495,"sentiment":"neutral","sentiment_score":-0.031143771018832922},{"text":"Okay.","start":477.03,"end":477.35,"sentiment":"neutral","sentiment_score":-0.000403537880629301},{"text":"This is September.","start":477.35,"end":478.33002,"sentiment":"neutral","sentiment_score":0.0015602903440594673},{"text":"Okay.","start":478.79,"end":479.19,"sentiment":"neutral","sentiment_score":0.013523180037736893}],"sentiment":"neutral","sentiment_score":-0.020625862257125285,"channel":1,"num_words":13,"start":470.27502,"end":479.19},{"sentences":[{"text":"I'll see if okay.","start":479.19,"end":480.07,"sentiment":"neutral","sentiment_score":0.018915662541985512},{"text":"It looks like, yeah, they must have some sort of, like, preassess internal preassessment case going on maybe.","start":480.07,"end":485.93,"sentiment":"neutral","sentiment_score":-0.028777431282732222}],"sentiment":"neutral","sentiment_score":-0.020105959678238087,"channel":1,"num_words":22,"start":479.19,"end":485.93},{"sentences":[{"text":"Yeah.","start":486.725,"end":487.02,"sentiment":"neutral","sentiment_score":-0.04183933883905411}],"sentiment":"neutral","sentiment_score":-0.04183933883905411,"channel":0,"num_words":1,"start":486.725,"end":487.02},{"sentences":[{"text":"So I'll see it and which I just don't have access to.","start":487.135,"end":490.015,"sentiment":"neutral","sentiment_score":-0.10166508797556162},{"text":"That's the only thing.","start":490.015,"end":491.15503,"sentiment":"neutral","sentiment_score":-0.12463824823498726}],"sentiment":"neutral","sentiment_score":-0.10740837804041803,"channel":1,"num_words":16,"start":487.135,"end":491.15503},{"sentences":[{"text":"No.","start":491.66,"end":491.81998,"sentiment":"neutral","sentiment_score":-0.22431038320064545},{"text":"That's okay.","start":491.81998,"end":492.37997,"sentiment":"neutral","sentiment_score":-0.14977675676345825},{"text":"It's just been","start":492.37997,"end":493.09998,"sentiment":"neutral","sentiment_score":-0.04771342252691587}],"sentiment":"neutral","sentiment_score":-0.1111673607180516,"channel":0,"num_words":6,"start":491.66,"end":493.09998},{"sentences":[{"text":"Okay.","start":492.975,"end":493.475,"sentiment":"neutral","sentiment_score":-0.10466018319129944}],"sentiment":"neutral","sentiment_score":-0.10466018319129944,"channel":1,"num_words":1,"start":492.975,"end":493.475},{"sentences":[{"text":"we're coming up to, like, the two week mark now, and we've lost two weeks already.","start":493.25998,"end":498.8,"sentiment":"neutral","sentiment_score":-0.22907460760325193}],"sentiment":"neutral","sentiment_score":-0.22907460760325193,"channel":0,"num_words":16,"start":493.25998,"end":498.8},{"sentences":[{"text":"Yeah.","start":499.45502,"end":499.77502,"sentiment":"neutral","sentiment_score":-0.17484205961227417}],"sentiment":"neutral","sentiment_score":-0.17484205961227417,"channel":1,"num_words":1,"start":499.45502,"end":499.77502},{"sentences":[{"text":"I","start":499.755,"end":499.99503,"sentiment":"neutral","sentiment_score":-0.2923184335231781}],"sentiment":"neutral","sentiment_score":-0.2923184335231781,"channel":0,"num_words":1,"start":499.755,"end":499.99503},{"sentences":[{"text":"No.","start":499.77502,"end":500.27502,"sentiment":"negative","sentiment_score":-0.39022403955459595}],"sentiment":"negative","sentiment_score":-0.39022403955459595,"channel":1,"num_words":1,"start":499.77502,"end":500.27502},{"sentences":[{"text":"can't","start":499.99503,"end":500.315,"sentiment":"negative","sentiment_score":-0.3379623591899872}],"sentiment":"negative","sentiment_score":-0.3379623591899872,"channel":0,"num_words":1,"start":499.99503,"end":500.315},{"sentences":[{"text":"That's","start":500.43,"end":500.93,"sentiment":"negative","sentiment_score":-0.45275864005088806}],"sentiment":"negative","sentiment_score":-0.45275864005088806,"channel":1,"num_words":1,"start":500.43,"end":500.93},{"sentences":[{"text":"I I can't afford to lose any more time in the client's best interest.","start":500.475,"end":504.65503,"sentiment":"negative","sentiment_score":-0.5299826115369797}],"sentiment":"negative","sentiment_score":-0.5299826115369797,"channel":0,"num_words":14,"start":500.475,"end":504.65503},{"sentences":[{"text":"yeah.","start":505.15,"end":505.55,"sentiment":"neutral","sentiment_score":-0.08879470080137253},{"text":"No.","start":505.55,"end":505.71,"sentiment":"neutral","sentiment_score":-0.13469989597797394},{"text":"That's alright.","start":505.71,"end":506.44998,"sentiment":"neutral","sentiment_score":-0.04863707162439823},{"text":"I will I've got Jackie on it looks like she's online.","start":506.50998,"end":509.38998,"sentiment":"neutral","sentiment_score":0.0325375341556289},{"text":"So I'll give her a message and see whether if I can call her as well.","start":509.38998,"end":513.645,"sentiment":"neutral","sentiment_score":0.012875234126113355}],"sentiment":"neutral","sentiment_score":0.007843480054889955,"channel":1,"num_words":31,"start":505.15,"end":513.645},{"sentences":[{"text":"And","start":513.965,"end":514.125,"sentiment":"neutral","sentiment_score":0.02377135492861271}],"sentiment":"neutral","sentiment_score":0.02377135492861271,"channel":1,"num_words":1,"start":513.965,"end":514.125},{"sentences":[{"text":"Okay.","start":514.075,"end":514.47,"sentiment":"neutral","sentiment_score":0.018646150827407837}],"sentiment":"neutral","sentiment_score":0.018646150827407837,"channel":0,"num_words":1,"start":514.075,"end":514.47},{"sentences":[{"text":"then maybe I'll just give you a callback.","start":514.125,"end":515.805,"sentiment":"neutral","sentiment_score":0.010189441731199622},{"text":"Hopefully, I can get her before she sign off or anything.","start":515.805,"end":518.92505,"sentiment":"neutral","sentiment_score":-0.019949723543091255},{"text":"But,","start":518.92505,"end":519.42505,"sentiment":"neutral","sentiment_score":-0.006205766461789608}],"sentiment":"neutral","sentiment_score":-0.007206859579309821,"channel":1,"num_words":20,"start":514.125,"end":519.42505},{"sentences":[{"text":"Alright.","start":519.67,"end":520.17,"sentiment":"neutral","sentiment_score":0.018904229626059532}],"sentiment":"neutral","sentiment_score":0.018904229626059532,"channel":0,"num_words":1,"start":519.67,"end":520.17},{"sentences":[{"text":"yeah, otherwise, I'll what I'll do is I'll give you a reply email with yeah.","start":519.805,"end":524.365,"sentiment":"neutral","sentiment_score":0.00947058250506719},{"text":"I guess if I don't get through to her","start":524.365,"end":526.385,"sentiment":"neutral","sentiment_score":-0.02942906568447749}],"sentiment":"neutral","sentiment_score":-0.005116785566012065,"channel":1,"num_words":24,"start":519.805,"end":526.385},{"sentences":[{"text":"Yep.","start":526.87,"end":527.175,"sentiment":"neutral","sentiment_score":0.01032701786607504}],"sentiment":"neutral","sentiment_score":0.01032701786607504,"channel":0,"num_words":1,"start":526.87,"end":527.175},{"sentences":[{"text":"and see what I can find out and do for you.","start":527.6,"end":530.16,"sentiment":"neutral","sentiment_score":0.028730529783801598},{"text":"Sorry.","start":530.16,"end":530.39996,"sentiment":"neutral","sentiment_score":-0.1586841344833374},{"text":"It's hard.","start":530.39996,"end":530.88,"sentiment":"neutral","sentiment_score":-0.30622399598360067},{"text":"I don't have any access to the notes or anything.","start":530.88,"end":533.04,"sentiment":"negative","sentiment_score":-0.338593053817749},{"text":"So it's just gonna","start":533.04,"end":533.83997,"sentiment":"neutral","sentiment_score":-0.1711144670844078}],"sentiment":"neutral","sentiment_score":-0.1616244537622801,"channel":1,"num_words":28,"start":527.6,"end":533.83997},{"sentences":[{"text":"No.","start":533.815,"end":534.055,"sentiment":"neutral","sentiment_score":-0.15241923928260803}],"sentiment":"neutral","sentiment_score":-0.15241923928260803,"channel":0,"num_words":1,"start":533.815,"end":534.055},{"sentences":[{"text":"take","start":533.83997,"end":534.07996,"sentiment":"neutral","sentiment_score":-0.14722540974617004}],"sentiment":"neutral","sentiment_score":-0.14722540974617004,"channel":1,"num_words":1,"start":533.83997,"end":534.07996},{"sentences":[{"text":"That's","start":534.055,"end":534.375,"sentiment":"neutral","sentiment_score":-0.17847678065299988}],"sentiment":"neutral","sentiment_score":-0.17847678065299988,"channel":0,"num_words":1,"start":534.055,"end":534.375},{"sentences":[{"text":"me","start":534.07996,"end":534.57996,"sentiment":"neutral","sentiment_score":-0.23024871945381165}],"sentiment":"neutral","sentiment_score":-0.23024871945381165,"channel":1,"num_words":1,"start":534.07996,"end":534.57996},{"sentences":[{"text":"okay.","start":534.375,"end":534.875,"sentiment":"neutral","sentiment_score":-0.15176823735237122}],"sentiment":"neutral","sentiment_score":-0.15176823735237122,"channel":0,"num_words":1,"start":534.375,"end":534.875},{"sentences":[{"text":"contacting","start":534.8,"end":535.27997,"sentiment":"neutral","sentiment_score":-0.15900713205337524}],"sentiment":"neutral","sentiment_score":-0.15900713205337524,"channel":1,"num_words":1,"start":534.8,"end":535.27997},{"sentences":[{"text":"I","start":535.255,"end":535.755,"sentiment":"neutral","sentiment_score":-0.17946761846542358}],"sentiment":"neutral","sentiment_score":-0.17946761846542358,"channel":0,"num_words":1,"start":535.255,"end":535.755},{"sentences":[{"text":"different people and seeing what I can push along.","start":535.27997,"end":538.18,"sentiment":"neutral","sentiment_score":-0.15928318434291416}],"sentiment":"neutral","sentiment_score":-0.15928318434291416,"channel":1,"num_words":9,"start":535.27997,"end":538.18},{"sentences":[{"text":"that's absolutely fine.","start":538.77496,"end":539.79,"sentiment":"neutral","sentiment_score":0.1694405327240626},{"text":"I understand.","start":539.94995,"end":540.61,"sentiment":"neutral","sentiment_score":0.10361962020397186}],"sentiment":"neutral","sentiment_score":0.1431121677160263,"channel":0,"num_words":5,"start":538.77496,"end":540.61},{"sentences":[{"text":"Yep.","start":540.39996,"end":540.89996,"sentiment":"neutral","sentiment_score":0.08409932255744934},{"text":"Okay.","start":541.495,"end":541.73505,"sentiment":"neutral","sentiment_score":0.20430095493793488},{"text":"Awesome.","start":541.73505,"end":542.23505,"sentiment":"positive","sentiment_score":0.5024533271789551},{"text":"Thank","start":542.29504,"end":542.455,"sentiment":"positive","sentiment_score":0.5056805610656738}],"sentiment":"neutral","sentiment_score":0.3241335414350033,"channel":1,"num_words":4,"start":540.39996,"end":542.455},{"sentences":[{"text":"Okay.","start":542.35,"end":542.85,"sentiment":"neutral","sentiment_score":0.1000254526734352}],"sentiment":"neutral","sentiment_score":0.1000254526734352,"channel":0,"num_words":1,"start":542.35,"end":542.85},{"sentences":[{"text":"you so much for leaving it with me, but, yeah, we'll see how we go.","start":542.455,"end":546.79504,"sentiment":"positive","sentiment_score":0.49217248360315957}],"sentiment":"positive","sentiment_score":0.49217248360315957,"channel":1,"num_words":15,"start":542.455,"end":546.79504},{"sentences":[{"text":"Okay.","start":547.07,"end":547.55,"sentiment":"positive","sentiment_score":0.5386964082717896},{"text":"Thank you so much.","start":547.55,"end":548.69,"sentiment":"positive","sentiment_score":0.8287068009376526}],"sentiment":"positive","sentiment_score":0.77070472240448,"channel":0,"num_words":5,"start":547.07,"end":548.69},{"sentences":[{"text":"Oh, awesome.","start":548.215,"end":549.275,"sentiment":"positive","sentiment_score":0.8546128869056702},{"text":"All good.","start":549.335,"end":549.73505,"sentiment":"positive","sentiment_score":0.8217501938343048},{"text":"You have a good day.","start":549.73505,"end":550.955,"sentiment":"positive","sentiment_score":0.7840983033180237}],"sentiment":"positive","sentiment_score":0.8081352975633409,"channel":1,"num_words":9,"start":548.215,"end":550.955},{"sentences":[{"text":"You too.","start":551.14996,"end":551.70996,"sentiment":"positive","sentiment_score":0.5158663690090179},{"text":"Bye bye.","start":551.70996,"end":552.44995,"sentiment":"neutral","sentiment_score":0.2587742954492569}],"sentiment":"positive","sentiment_score":0.3873203322291374,"channel":0,"num_words":4,"start":551.14996,"end":552.44995},{"sentences":[{"text":"Bye.","start":552.61505,"end":553.11505,"sentiment":"neutral","sentiment_score":-0.09320157021284103}],"sentiment":"neutral","sentiment_score":-0.09320157021284103,"channel":1,"num_words":1,"start":552.61505,"end":553.11505}]},"summary":{"result":"success","short":"The representative from Oakview Financial contacts Georgia to request assistance with a client's exclusion review. The customer wants to ensure that the client is not disadvantaged and is on a time frame to see if there are other insurers who will offer her cover without the exclusion. The agent needs a decision by Friday and will try to reach out to the underwriter. The customer is concerned about genetic testing and the government expiration of insurance companies, but genetic testing cannot be used for underwriting decisions and an open review case is ongoing. The customer is frustrated and decides to wait for the agent's response."},"intents":{"segments":[{"text":"a note to give you a call for any assistance. I sent her an email on Monday just about a client having some a an exclusion reviewed with one pass, but we're running Mhmm. into some roadblocks.","start_word":47,"end_word":83,"intents":[{"intent":"Seek assistance with exclusion review","confidence_score":0.0011409044}]},{"text":"So I was hoping to get some assistance from her in getting a response because today it's been a few weeks now, and to date, we keep just kind of getting no response. Okay. Yeah.","start_word":132,"end_word":166,"intents":[{"intent":"Request response","confidence_score":0.009380143}]},{"text":"It's just so, basically, the background is the client had a breast and ovarian cancer Mhmm. exclusion applied to her cover due to her sister passing away to it from it from breast cancer, and the client has since had the genetic testing all completed, and it's all come back negative, Mhmm. for the gene. So she's at a standard risk of pretty much anybody else now. Yep.","start_word":340,"end_word":407,"intents":[{"intent":"Test exclusion","confidence_score":0.000008017432}]},{"text":"So we really wanna rely on that genetic testing to hopefully get her exclusion removed. Mhmm.","start_word":408,"end_word":423,"intents":[{"intent":"Rely on genetic testing","confidence_score":0.08311654}]},{"text":"So did you so do you mean as in you've already had, like, a request submitted with underwriting and then underwriting Yeah.","start_word":553,"end_word":574,"intents":[{"intent":"Provide information","confidence_score":0.004223742},{"intent":"Submit request","confidence_score":0.047481194}]},{"text":"in the sense that, like, you have to disclose you've had it, and then that confirms that that yeah. I just No. didn't even think about going the opposite Yes. way So of getting we it removed from something. So, yeah, I see what yeah. you mean.","start_word":782,"end_word":828,"intents":[{"intent":"Confirm understanding","confidence_score":0.041165948}]},{"text":"And we're kinda stuck because we wanna do we wanna make sure the client isn't disadvantaged, and we are on a time frame here. So I really do need a decision probably by Friday, I'd say, if that's possible.","start_word":830,"end_word":868,"intents":[{"intent":"Request decision","confidence_score":0.07230201}]},{"text":"I'll in the meantime, actually, since I've just put you on the phone, do you have the policy number?","start_word":898,"end_word":916,"intents":[{"intent":"Check policy status","confidence_score":0.07332954}]},{"text":"I can see Jackie has been on it, but I'm not sure why her name. You know, she wasn't the original. Yeah.","start_word":1080,"end_word":1101,"intents":[{"intent":"Request and connect with jackie","confidence_score":0.000039744817}]},{"text":"yeah, otherwise, I'll what I'll do is I'll give you a reply email with yeah. I guess if I don't get through to her Yep. and see what I can find out and do for you.","start_word":1265,"end_word":1300,"intents":[{"intent":"Provide an email","confidence_score":0.00061133964},{"intent":"Assist with finding out and pushing along with jie's information","confidence_score":1.9886923e-9}]},{"text":"I don't have any access to the notes or anything. So it's just gonna No.","start_word":1304,"end_word":1318,"intents":[{"intent":"Provide update on jackie's work and provide access to notes and other documents","confidence_score":2.3960656e-10}]}]},"sentiments":{"segments":[{"text":"Hi. Hello. This is Georgia from Zurich. How can I help? Hi, Georgia. This is Jenna phoning from Oakview Financial. How are you today?","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.0999136045575142},{"text":"Very good. Thanks.","start_word":24,"end_word":26,"sentiment":"positive","sentiment_score":0.5238941311836243},{"text":"How are you?","start_word":27,"end_word":29,"sentiment":"neutral","sentiment_score":0.2774618864059448},{"text":"I'm good. I'm good.","start_word":30,"end_word":33,"sentiment":"positive","sentiment_score":0.3616469204425812},{"text":"I've sent I just tried to phone Melinda's mobile and Oh, got yeah. a note to give you a call for any assistance. I sent her an email on Monday just about a client having some a an exclusion reviewed with one pass, but we're running Mhmm.","start_word":34,"end_word":80,"sentiment":"neutral","sentiment_score":-0.05756939947605133},{"text":"into some roadblocks.","start_word":81,"end_word":83,"sentiment":"negative","sentiment_score":-0.34883832931518555},{"text":"And given that it is based off results from a genetic given that it is based off results from a genetic test, we are on a tight time frame getting close to the October 8 when, you know, insurance companies can no longer rely on those for decisions. So I was hoping to get some assistance from her in getting a response because today it's been a few weeks now, and to date, we keep just kind of getting no response. Okay. Yeah. Do you have the I've just tried to search all her emails. I can't see anything, but I'll see if she's forwarded me anything. Do you have the client's name? Yes. Tamara Olsen, o h l s o m. No. I don't have anything in my inbox. Would you you should have got a order reply exactly at our office as well on Monday. But No. do I you have didn't. my email address on hand? Unless I maybe you sent it a bit earlier, like, early early morning. no. I sent it in the afternoon, but what I'll do is I'll forward it to you as well Mhmm. if that's okay. Yeah. Yeah. Definitely. Can sorry. I'm just pressing all the wrong buttons possible here right now. Okay. Won't be a sec. Change that to the screen. Okay. What is your email address, Georgia? It's j o r j a, J o r j yep, dot brookings, b r, o o, k I a. n g, Yep. @xerix.com.au. Okay.","start_word":84,"end_word":336,"sentiment":"neutral","sentiment_score":-0.09798387368853856},{"text":"Thank you.","start_word":337,"end_word":338,"sentiment":"positive","sentiment_score":0.3744692802429199},{"text":"Yeah. It's just so, basically, the background is the client had a breast and ovarian cancer Mhmm. exclusion applied to her cover due to her sister passing away to it from it from breast cancer, and the client has since had the genetic testing all completed, and it's all come back negative, Mhmm. for the gene. So she's at a standard risk of pretty much anybody else now. Yep. So we really wanna rely on that genetic testing to hopefully get her exclusion removed. Mhmm. We're just having no luck at all getting any response, and you'll see that e I'll just hit forward on that email now. You'll we've attempted a few times and just Mhmm. not getting any any traction. Yeah. Okay. That's all good. I'll have a look. I'm sorry about Melinda as well. She has been away on leave. I'm not sure why her other office isn't working for you guys though because I've received a few forwards of a few a few of her advisers that did get it with my details in there. So sorry No. That's about okay. that. I didn't But no. No. That's okay. It's absolutely fine. yeah. That's okay. But, yeah, I'll definitely have a look into it and see what I can do. So did you so do you mean as in you've already had, like, a request submitted with underwriting and then underwriting Yeah. hasn't kinda given anything? Or So we've been told that if there's because someone in our office spoke with them. So, basically, the last outcome was they've referred it to the chief medical officer for a decision, and then the latest update was they're waiting on the doctors, have collected lots of papers, and referred the matter to many different teams, and a lot of work's going on in the background. The Mhmm.","start_word":339,"end_word":647,"sentiment":"neutral","sentiment_score":-0.11071341496841036},{"text":"issue we have for the client is to make sure she's not disadvantaged as if OnePath doesn't wanna remove it.","start_word":648,"end_word":667,"sentiment":"negative","sentiment_score":-0.3481736481189728},{"text":"We need to go to market to see if there are other insurers that will offer her cover without the exclusion before the eighth because, you know, she can't rely on that genetic testing afterwards. So Okay. Yep. I see it's what you mean. really So the genetic yeah. testing eventually expires pretty much, and you need to submit that ASAP. No. So No. yep. So from the the legislation's changed. So from the October 8, the government has said insurance companies can't rely on genetic testing to make underwriting decisions. Yeah. Yeah. Yeah. Oh, yeah. And, Yes. of course, that would work the opposite way as well. Yes. Sorry. I was thinking Yeah. in the sense that, like, you have to disclose you've had it, and then that confirms that that yeah. I just No. didn't even think about going the opposite Yes. way So of getting we it removed from something. So, yeah, I see what yeah. you mean. And we're kinda stuck because we wanna do we wanna make sure the client isn't disadvantaged, and we are on a time frame here. So I really do need a decision probably by Friday, I'd say, if that's possible. Yep. Okay. Sure. I'll see what is happening. We'll, yeah, I was waiting for the email to come through. I haven't got anything just yet, Oh, but you haven't? no. I'll in the meantime, actually, since I've just put you on the phone, do you have the policy number? I'll just see what I can see. Yeah. There's a couple. I'll just give you the first one. 8 Yeah. 50 Yeah. Mhmm. 531 Yep. 85. K. So your email address was j o r j a dot brookining, b r, o o, k I n g at Yep. Yep. Oh, here we go. I think it's literally just coming in okay. now. Yep. Here Alright. we go. Got it.","start_word":668,"end_word":986,"sentiment":"neutral","sentiment_score":-0.11282947771601542},{"text":"Beautiful. Awesome. Good afternoon.","start_word":987,"end_word":990,"sentiment":"positive","sentiment_score":0.512302041053772},{"text":"Okay. Okay. So I'm guessing it's still in pre assessment. K. Hang on. Alright. It doesn't look like the underwriter on it is not on right now, but I'll try and reach out to her because, yeah, I can't see that there's a open review case ongoing. Was it still in pre assessment or something Yep. like that? Or I am not sure. The person that has been dealing with it for us is no longer with our team, so I'm not sure. yeah. Okay. Alright. Let's see. I can see Jackie has been on it, but I'm not sure why her name. You know, she wasn't the original. Yeah. There's been a Jackie and a Katie that I do. Yeah. our team has worked with. It was very technical. They're writing on doctors. Okay. This is September. Okay. I'll see if okay. It looks like, yeah, they must have some sort of, like, preassess internal preassessment case going on maybe. Yeah. So I'll see it and which I just don't have access to. That's the only thing. No. That's okay. It's just been Okay. we're coming up to, like, the two week mark now, and we've lost two weeks already. Yeah.","start_word":991,"end_word":1192,"sentiment":"neutral","sentiment_score":-0.10167187717881532},{"text":"I No. can't That's I I can't afford to lose any more time in the client's best interest.","start_word":1193,"end_word":1210,"sentiment":"negative","sentiment_score":-0.4764021635055542},{"text":"yeah. No. That's alright. I will I've got Jackie on it looks like she's online. So I'll give her a message and see whether if I can call her as well. And Okay. then maybe I'll just give you a callback. Hopefully, I can get her before she sign off or anything. But, Alright. yeah, otherwise, I'll what I'll do is I'll give you a reply email with yeah. I guess if I don't get through to her Yep. and see what I can find out and do for you. Sorry. It's hard.","start_word":1211,"end_word":1303,"sentiment":"neutral","sentiment_score":-0.010701174847781658},{"text":"I don't have any access to the notes or anything.","start_word":1304,"end_word":1313,"sentiment":"negative","sentiment_score":-0.3353408873081207},{"text":"So it's just gonna No. take That's me okay. contacting I different people and seeing what I can push along. that's absolutely fine. I understand. Yep. Okay.","start_word":1314,"end_word":1340,"sentiment":"neutral","sentiment_score":-0.06528239697217941},{"text":"Awesome. Thank Okay. you so much for leaving it with me, but, yeah, we'll see how we go. Okay. Thank you so much. Oh, awesome. All good. You have a good day. You too.","start_word":1341,"end_word":1374,"sentiment":"positive","sentiment_score":0.6017535179853439},{"text":"Bye bye. Bye.","start_word":1375,"end_word":1377,"sentiment":"neutral","sentiment_score":0.23587730526924133}],"average":{"sentiment":"neutral","sentiment_score":-0.07709786322867661}}}}