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Good afternoon. Am I speaking to Ali? Hi. This is Airtel accounts.\n\nHow are you today? That's great to hear. Ali, we received your order activation for Internet service. Yeah. And I could see in here that you opted for the modem or router.\n\nCorrect? For your oh, you do have. Okay. So so, technically, what you are eyeing for is the $69.95 plan, correct, for twenty four months contract? Alright.\n\nBecause the the payment did not go through. Your yeah. Your, yeah, you tried to process your payment for the $69.95. And then for the router, $139.95, but it did not go through. Could you check it on your end?\n\nAnd then we could just proceed with your service activation and then send you the invoice. You sure you do have the router compatible router to get connected? Alright. So let me connect you to our tech rep. Just bear with me.\n\nOkay? They just need to verify some details. One moment. 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much.","start":90.94,"end":92.24,"sentiment":"positive","sentiment_score":0.4420359805226326}],"sentiment":"positive","sentiment_score":0.3717252045869827,"channel":0,"num_words":5,"start":90.06,"end":92.24}]},"summary":{"result":"success","short":"The customer, Ali, called to inquire about internet service activation. The agent confirms that the customer opted for a modem or router and explains the details of the plan, including a $69.95 payment and $139.95 router payment. The agent will connect the customer to a technician to verify the details and transfer them to a representative."},"intents":{"segments":[{"text":"They just need to verify some details. One Yep. moment.","start_word":184,"end_word":193,"intents":[{"intent":"Verify order details","confidence_score":0.5228175}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. Am I speaking to Ali? Yes. Speaking. Who's that? Hi. This is Airtel accounts. How are you today? Alright.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.11429179459810256},{"text":"Good. Thank you. That's great to hear.","start_word":23,"end_word":29,"sentiment":"positive","sentiment_score":0.6716395616531372},{"text":"Ali, we received your order activation for Internet service. Yeah. And I could see in here that you opted for the modem or router. Correct? Yep. For No. No. I have your I have a a motor. oh, Yeah. you do have. Okay. So so, technically, what you are eyeing for is the $69.95 plan, correct, Yep. for twenty four months contract? Yep. Alright. Because the the payment did not go through. Your yeah. Your, yeah, you tried to process your payment for the $69.95. And then for the router, $139.95, but it did not go through. Could you check it on your end? And then we could just proceed with your service activation and then send you the invoice. You sure you do have the router compatible router to get connected? Yeah. Yeah. Yeah. I have one. Yeah. Alright. So let me connect you to our tech rep. Just bear with me. Okay? They just need to verify some details. One Yep. moment.","start_word":30,"end_word":193,"sentiment":"neutral","sentiment_score":-0.0033111455850303173},{"text":"Thank you so much.","start_word":194,"end_word":197,"sentiment":"positive","sentiment_score":0.4773172438144684}],"average":{"sentiment":"neutral","sentiment_score":0.049779141202886054}}}}