{"metadata":{"transaction_key":"deprecated","request_id":"019fabbb-ddbc-7792-a1b9-4c78614dde1c","sha256":"45ad20babfb36cbd9506c52ec908e9bdc79fe83770b2b1a2797af82b4394ba82","created":"2026-07-29T02:37:25.401Z","duration":51.191936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":173,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":185,"output_tokens":185},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":185,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi. Good afternoon, Beth. Yeah. I'm doing good. Thanks for asking. How are you? Yeah. This anyways, this is Mary calling from Vigilance AI. So we are a cybersecurity company that runs an AISOC operations, which investigates and responds to security events 24 by seven while having human in the loop. So we're trying to get in touch because our CTO would love to schedule a quick demo with you, and we're just hoping you might have some availability by next week looking at on the August 4, like, eleven? Would you be available?","confidence":0.99902344,"words":[{"word":"yes","start":2.6399999,"end":2.8799999,"confidence":0.7453613,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06782424449920654},{"word":"hi","start":2.8799999,"end":3.1999998,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1560806930065155},{"word":"good","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3788468539714813},{"word":"afternoon","start":3.52,"end":4.0,"confidence":0.9863281,"punctuated_word":"afternoon,","sentiment":"positive","sentiment_score":0.33429819345474243},{"word":"beth","start":4.0,"end":4.5,"confidence":0.68981934,"punctuated_word":"Beth.","sentiment":"positive","sentiment_score":0.3559034466743469},{"word":"yeah","start":6.64,"end":6.96,"confidence":0.923584,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.3439413905143738},{"word":"i'm","start":6.96,"end":7.12,"confidence":0.93188477,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5401689410209656},{"word":"doing","start":7.12,"end":7.44,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.6205405592918396},{"word":"good","start":7.44,"end":7.68,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6441529393196106},{"word":"thanks","start":7.68,"end":7.9199996,"confidence":0.99902344,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.6886682510375977},{"word":"for","start":7.9199996,"end":8.08,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6609208583831787},{"word":"asking","start":8.08,"end":8.48,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.6529735326766968},{"word":"how","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2819918394088745},{"word":"are","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2606624662876129},{"word":"you","start":8.8,"end":9.3,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.3187878131866455},{"word":"yeah","start":12.0,"end":12.405,"confidence":0.9296875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.078948013484478},{"word":"this","start":12.565,"end":12.684999,"confidence":0.6044922,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.05818107724189758},{"word":"anyways","start":12.804999,"end":13.304999,"confidence":0.9694824,"punctuated_word":"anyways,","sentiment":"neutral","sentiment_score":0.07144488394260406},{"word":"this","start":13.365,"end":13.525,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06380205601453781},{"word":"is","start":13.525,"end":13.684999,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.059899214655160904},{"word":"mary","start":13.684999,"end":14.085,"confidence":0.9941406,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.07247823476791382},{"word":"calling","start":14.085,"end":14.485,"confidence":0.9921875,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.05309142544865608},{"word":"from","start":14.485,"end":14.804999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.07832951098680496},{"word":"vigilance","start":14.804999,"end":15.304999,"confidence":0.97314453,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.08340802788734436},{"word":"ai","start":15.605,"end":16.105,"confidence":0.89941406,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.0979067012667656},{"word":"so","start":16.724998,"end":16.965,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07043775916099548},{"word":"we","start":16.965,"end":17.205,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.048179108649492264},{"word":"are","start":17.205,"end":17.445,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.03688182681798935},{"word":"a","start":17.445,"end":17.605,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05535537749528885},{"word":"cybersecurity","start":17.605,"end":18.105,"confidence":0.9116211,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.07233082503080368},{"word":"company","start":18.564999,"end":19.064999,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.0739641785621643},{"word":"that","start":19.125,"end":19.365,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0729680061340332},{"word":"runs","start":19.365,"end":19.765,"confidence":0.8574219,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.08524814248085022},{"word":"an","start":19.765,"end":20.164999,"confidence":0.9951172,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.10150746256113052},{"word":"aisoc","start":20.164999,"end":20.664999,"confidence":0.82633466,"punctuated_word":"AISOC","sentiment":"neutral","sentiment_score":0.09940599650144576},{"word":"operations","start":20.965,"end":21.465,"confidence":0.7697754,"punctuated_word":"operations,","sentiment":"neutral","sentiment_score":0.09271758049726486},{"word":"which","start":22.564999,"end":22.884998,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.0744464248418808},{"word":"investigates","start":22.884998,"end":23.384998,"confidence":0.99609375,"punctuated_word":"investigates","sentiment":"neutral","sentiment_score":0.07513427734375},{"word":"and","start":23.605,"end":23.845,"confidence":0.97265625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09748992323875429},{"word":"responds","start":23.845,"end":24.345,"confidence":0.9404297,"punctuated_word":"responds","sentiment":"neutral","sentiment_score":0.0713784471154213},{"word":"to","start":24.404999,"end":24.645,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09007824212312698},{"word":"security","start":24.645,"end":25.145,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.06623096019029617},{"word":"events","start":25.285,"end":25.785,"confidence":0.9980469,"punctuated_word":"events","sentiment":"neutral","sentiment_score":0.08224828541278839},{"word":"24","start":25.96,"end":26.279999,"confidence":1.0,"punctuated_word":"24","sentiment":"neutral","sentiment_score":0.1006130427122116},{"word":"by","start":26.279999,"end":26.519999,"confidence":0.99609375,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.07977662235498428},{"word":"seven","start":26.519999,"end":27.0,"confidence":1.0,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.08634797483682632},{"word":"while","start":27.0,"end":27.16,"confidence":0.93603516,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.0791204646229744},{"word":"having","start":27.16,"end":27.48,"confidence":0.99902344,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.1008262038230896},{"word":"human","start":27.48,"end":27.88,"confidence":0.61816406,"punctuated_word":"human","sentiment":"neutral","sentiment_score":0.14829102158546448},{"word":"in","start":27.88,"end":27.96,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0931292325258255},{"word":"the","start":27.96,"end":28.119999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08275541663169861},{"word":"loop","start":28.119999,"end":28.619999,"confidence":0.9970703,"punctuated_word":"loop.","sentiment":"neutral","sentiment_score":0.10109923779964448},{"word":"so","start":29.08,"end":29.48,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09905177354812622},{"word":"we're","start":29.48,"end":29.88,"confidence":0.8232422,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.11716961860656738},{"word":"trying","start":29.88,"end":30.359999,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.12665534019470215},{"word":"to","start":30.359999,"end":30.84,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12850883603096008},{"word":"get","start":30.84,"end":31.079998,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1147894337773323},{"word":"in","start":31.079998,"end":31.24,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1174381822347641},{"word":"touch","start":31.24,"end":31.72,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.12145934253931046},{"word":"because","start":31.72,"end":32.199997,"confidence":0.86572266,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.15782128274440765},{"word":"our","start":32.199997,"end":32.52,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.21974971890449524},{"word":"cto","start":32.52,"end":32.92,"confidence":1.0,"punctuated_word":"CTO","sentiment":"neutral","sentiment_score":0.3030042052268982},{"word":"would","start":32.92,"end":33.16,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.2429743856191635},{"word":"love","start":33.16,"end":33.399998,"confidence":1.0,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.3942599594593048},{"word":"to","start":33.399998,"end":33.559998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3066976070404053},{"word":"schedule","start":33.559998,"end":33.96,"confidence":1.0,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.29867616295814514},{"word":"a","start":33.96,"end":34.12,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.29951393604278564},{"word":"quick","start":34.12,"end":34.36,"confidence":1.0,"punctuated_word":"quick","sentiment":"positive","sentiment_score":0.37471845746040344},{"word":"demo","start":34.36,"end":34.68,"confidence":1.0,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":0.2908947467803955},{"word":"with","start":34.68,"end":34.84,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.30294451117515564},{"word":"you","start":34.84,"end":35.34,"confidence":0.79711914,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.2001601755619049},{"word":"and","start":35.8,"end":36.04,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14740969240665436},{"word":"we're","start":36.04,"end":36.28,"confidence":0.9802246,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.12428077310323717},{"word":"just","start":36.28,"end":36.519997,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1093881130218506},{"word":"hoping","start":36.519997,"end":36.84,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.10490316152572632},{"word":"you","start":36.84,"end":37.079998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1039578765630722},{"word":"might","start":37.079998,"end":37.239998,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.09101302176713943},{"word":"have","start":37.239998,"end":37.399998,"confidence":0.9902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08259505033493042},{"word":"some","start":37.399998,"end":37.64,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.0715361088514328},{"word":"availability","start":37.64,"end":38.14,"confidence":1.0,"punctuated_word":"availability","sentiment":"neutral","sentiment_score":0.08058980852365494},{"word":"by","start":38.519997,"end":38.76,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.08717706054449081},{"word":"next","start":38.76,"end":39.0,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.10562936961650848},{"word":"week","start":39.0,"end":39.32,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.0750994011759758},{"word":"looking","start":39.32,"end":39.64,"confidence":0.7060547,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.08606281876564026},{"word":"at","start":39.64,"end":39.879997,"confidence":0.7661133,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.05720244348049164},{"word":"on","start":39.879997,"end":40.04,"confidence":0.8535156,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08177754282951355},{"word":"the","start":40.04,"end":40.199997,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06778550893068314},{"word":"august","start":40.199997,"end":40.85,"confidence":0.9457194,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.07050172984600067},{"word":"4","start":40.85,"end":41.5,"confidence":0.9457194,"punctuated_word":"4,","sentiment":"neutral","sentiment_score":0.06376911699771881},{"word":"like","start":42.095,"end":42.415,"confidence":0.7895508,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.05827001854777336},{"word":"eleven","start":42.415,"end":42.915,"confidence":0.67041016,"punctuated_word":"eleven?","sentiment":"neutral","sentiment_score":0.05877075344324112},{"word":"would","start":43.055,"end":43.295002,"confidence":0.9902344,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.017272185534238815},{"word":"you","start":43.295002,"end":43.375,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016750380396842957},{"word":"be","start":43.375,"end":43.615,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.009239789098501204},{"word":"available","start":43.615,"end":44.115,"confidence":0.75805664,"punctuated_word":"available?","sentiment":"neutral","sentiment_score":0.009233321994543076}],"paragraphs":{"transcript":"\nYes. Hi. Good afternoon, Beth. Yeah. I'm doing good.\n\nThanks for asking. How are you? Yeah. This anyways, this is Mary calling from Vigilance AI. So we are a cybersecurity company that runs an AISOC operations, which investigates and responds to security events 24 by seven while having human in the loop.\n\nSo we're trying to get in touch because our CTO would love to schedule a quick demo with you, and we're just hoping you might have some availability by next week looking at on the August 4, like, eleven? Would you be available?","paragraphs":[{"sentences":[{"text":"Yes.","start":2.6399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.06782424449920654},{"text":"Hi.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.1560806930065155},{"text":"Good afternoon, Beth.","start":3.1999998,"end":4.5,"sentiment":"positive","sentiment_score":0.35634949803352356},{"text":"Yeah.","start":6.64,"end":6.96,"sentiment":"positive","sentiment_score":0.3439413905143738},{"text":"I'm doing good.","start":6.96,"end":7.68,"sentiment":"positive","sentiment_score":0.6016208132108053}],"sentiment":"positive","sentiment_score":0.3824174735281203,"num_words":9,"start":2.6399999,"end":7.68},{"sentences":[{"text":"Thanks for asking.","start":7.68,"end":8.48,"sentiment":"positive","sentiment_score":0.6675208806991577},{"text":"How are you?","start":8.48,"end":9.3,"sentiment":"neutral","sentiment_score":0.2871473729610443},{"text":"Yeah.","start":12.0,"end":12.405,"sentiment":"neutral","sentiment_score":0.078948013484478},{"text":"This anyways, this is Mary calling from Vigilance AI.","start":12.565,"end":16.105,"sentiment":"neutral","sentiment_score":0.07094901469018725},{"text":"So we are a cybersecurity company that runs an AISOC operations, which investigates and responds to security events 24 by seven while having human in the loop.","start":16.724998,"end":28.619999,"sentiment":"neutral","sentiment_score":0.0828874830018591}],"sentiment":"neutral","sentiment_score":0.13533618483085966,"num_words":43,"start":7.68,"end":28.619999},{"sentences":[{"text":"So we're trying to get in touch because our CTO would love to schedule a quick demo with you, and we're just hoping you might have some availability by next week looking at on the August 4, like, eleven?","start":29.08,"end":42.915,"sentiment":"neutral","sentiment_score":0.15241556528669137},{"text":"Would you be available?","start":43.055,"end":44.115,"sentiment":"neutral","sentiment_score":0.013123919256031513}],"sentiment":"neutral","sentiment_score":0.13945820286523464,"num_words":43,"start":29.08,"end":44.115}]}}]},{"alternatives":[{"transcript":"Hi. Tim speaking. Yeah. Hi. How are you? Not too bad. How can I help? Yeah. No problem. We're not we're not interested. Yeah. If you could take us off the database, that'd be great. Thank you.","confidence":0.99853516,"words":[{"word":"hi","start":0.79999995,"end":0.96,"confidence":0.95288086,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.02172210812568665},{"word":"tim","start":0.96,"end":1.1999999,"confidence":0.5683594,"punctuated_word":"Tim","sentiment":"neutral","sentiment_score":0.026131482794880867},{"word":"speaking","start":1.1999999,"end":1.6999999,"confidence":0.9951172,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.024794161319732663},{"word":"yeah","start":5.2799997,"end":5.6,"confidence":0.8713379,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2382834255695343},{"word":"hi","start":5.6,"end":5.92,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.22208786010742188},{"word":"how","start":5.92,"end":6.0,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.27537211775779724},{"word":"are","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.21130502223968503},{"word":"you","start":6.16,"end":6.66,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2144409716129303},{"word":"not","start":9.76,"end":10.0,"confidence":0.9951172,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.22373828291893005},{"word":"too","start":10.0,"end":10.24,"confidence":1.0,"punctuated_word":"too","sentiment":"neutral","sentiment_score":0.15378130972385406},{"word":"bad","start":10.24,"end":10.559999,"confidence":1.0,"punctuated_word":"bad.","sentiment":"neutral","sentiment_score":0.2148939073085785},{"word":"how","start":10.559999,"end":10.719999,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.15433739125728607},{"word":"can","start":10.719999,"end":10.88,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1429135501384735},{"word":"i","start":10.88,"end":11.04,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16991792619228363},{"word":"help","start":11.04,"end":11.54,"confidence":1.0,"punctuated_word":"help?","sentiment":"neutral","sentiment_score":0.18703842163085935},{"word":"yeah","start":43.335,"end":43.735,"confidence":0.7548828,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022238604724407196},{"word":"no","start":43.735,"end":43.895,"confidence":0.7397461,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.03667936474084854},{"word":"problem","start":43.895,"end":44.395,"confidence":0.9995117,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.07304149866104126},{"word":"we're","start":44.455,"end":44.695,"confidence":0.99853516,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.26227766275405884},{"word":"not","start":44.695,"end":45.015,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.361721009016037},{"word":"we're","start":45.015,"end":45.335,"confidence":0.99365234,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.45332616567611694},{"word":"not","start":45.335,"end":45.655,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4946028590202331},{"word":"interested","start":45.655,"end":46.155,"confidence":0.9650879,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.36424386501312256},{"word":"yeah","start":46.215,"end":46.455,"confidence":0.9782715,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.16909614205360413},{"word":"if","start":46.455,"end":46.535,"confidence":0.9902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.3210196793079376},{"word":"you","start":46.535,"end":46.695,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.31683364510536194},{"word":"could","start":46.695,"end":46.855,"confidence":0.9980469,"punctuated_word":"could","sentiment":"negative","sentiment_score":-0.40061306953430176},{"word":"take","start":46.855,"end":47.015,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.3936434984207154},{"word":"us","start":47.015,"end":47.175,"confidence":0.99121094,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.28558531403541565},{"word":"off","start":47.175,"end":47.335,"confidence":0.8964844,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.28519222140312195},{"word":"the","start":47.335,"end":47.495,"confidence":0.9707031,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26554393768310547},{"word":"database","start":47.495,"end":47.995,"confidence":0.99853516,"punctuated_word":"database,","sentiment":"neutral","sentiment_score":-0.2690044939517975},{"word":"that'd","start":48.055,"end":48.295,"confidence":0.99658203,"punctuated_word":"that'd","sentiment":"neutral","sentiment_score":-0.12923698127269745},{"word":"be","start":48.295,"end":48.455,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.05197961628437042},{"word":"great","start":48.455,"end":48.775,"confidence":1.0,"punctuated_word":"great.","sentiment":"neutral","sentiment_score":0.054576195776462555},{"word":"thank","start":48.775,"end":49.015,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.23042096197605133},{"word":"you","start":49.015,"end":49.515,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.11970248073339462}],"paragraphs":{"transcript":"\nHi. Tim speaking. Yeah. Hi. How are you?\n\nNot too bad. How can I help? Yeah. No problem. We're not we're not interested.\n\nYeah. If you could take us off the database, that'd be great. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":0.96,"sentiment":"neutral","sentiment_score":0.02172210812568665},{"text":"Tim speaking.","start":0.96,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.025462822057306767},{"text":"Yeah.","start":5.2799997,"end":5.6,"sentiment":"neutral","sentiment_score":0.2382834255695343},{"text":"Hi.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.22208786010742188},{"text":"How are you?","start":5.92,"end":6.66,"sentiment":"neutral","sentiment_score":0.23370603720347086}],"sentiment":"neutral","sentiment_score":0.15426714369095862,"num_words":8,"start":0.79999995,"end":6.66},{"sentences":[{"text":"Not too bad.","start":9.76,"end":10.559999,"sentiment":"neutral","sentiment_score":0.1974711666504542},{"text":"How can I help?","start":10.559999,"end":11.54,"sentiment":"neutral","sentiment_score":0.16355182230472565},{"text":"Yeah.","start":43.335,"end":43.735,"sentiment":"neutral","sentiment_score":0.022238604724407196},{"text":"No problem.","start":43.735,"end":44.395,"sentiment":"neutral","sentiment_score":-0.0548604317009449},{"text":"We're not we're not interested.","start":44.455,"end":46.155,"sentiment":"negative","sentiment_score":-0.3872343122959137}],"sentiment":"neutral","sentiment_score":-0.05180220206578572,"num_words":15,"start":9.76,"end":46.155},{"sentences":[{"text":"Yeah.","start":46.215,"end":46.455,"sentiment":"neutral","sentiment_score":-0.16909614205360413},{"text":"If you could take us off the database, that'd be great.","start":46.455,"end":48.775,"sentiment":"neutral","sentiment_score":-0.23273791169578378},{"text":"Thank you.","start":48.775,"end":49.515,"sentiment":"neutral","sentiment_score":0.17506172135472298}],"sentiment":"neutral","sentiment_score":-0.16993498057127,"num_words":14,"start":46.215,"end":49.515}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Tim speaking.\n\nChannel 0: Yes. Hi. Good afternoon, Beth.\n\nChannel 1: Yeah. Hi. How are you?\n\nChannel 0: Yeah. I'm doing good. Thanks for asking. How are you?\n\nChannel 1: Not too bad. How can I help?\n\nChannel 0: Yeah. This anyways, this is Mary calling from Vigilance AI. So we are a cybersecurity company that runs an AISOC operations, which investigates and responds to security events 24 by seven while having human in the loop. So we're trying to get in touch because our CTO would love to schedule a quick demo with you, and we're just hoping you might have some availability by next week looking at on the August 4, like, eleven? Would you\n\nChannel 1: Yeah.\n\nChannel 0: be available?\n\nChannel 1: No problem. We're not we're not interested. Yeah. If you could take us off the database, that'd be great. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":0.96,"sentiment":"neutral","sentiment_score":0.02172210812568665},{"text":"Tim speaking.","start":0.96,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.025462822057306767}],"sentiment":"neutral","sentiment_score":0.02421591741343339,"channel":1,"num_words":3,"start":0.79999995,"end":1.6999999},{"sentences":[{"text":"Yes.","start":2.6399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.06782424449920654},{"text":"Hi.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.1560806930065155},{"text":"Good afternoon, Beth.","start":3.1999998,"end":4.5,"sentiment":"positive","sentiment_score":0.35634949803352356}],"sentiment":"neutral","sentiment_score":0.25859068632125853,"channel":0,"num_words":5,"start":2.6399999,"end":4.5},{"sentences":[{"text":"Yeah.","start":5.2799997,"end":5.6,"sentiment":"neutral","sentiment_score":0.2382834255695343},{"text":"Hi.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.22208786010742188},{"text":"How are you?","start":5.92,"end":6.66,"sentiment":"neutral","sentiment_score":0.23370603720347086}],"sentiment":"neutral","sentiment_score":0.23229787945747377,"channel":1,"num_words":5,"start":5.2799997,"end":6.66},{"sentences":[{"text":"Yeah.","start":6.64,"end":6.96,"sentiment":"positive","sentiment_score":0.3439413905143738},{"text":"I'm doing good.","start":6.96,"end":7.68,"sentiment":"positive","sentiment_score":0.6016208132108053},{"text":"Thanks for asking.","start":7.68,"end":8.48,"sentiment":"positive","sentiment_score":0.6675208806991577},{"text":"How are you?","start":8.48,"end":9.3,"sentiment":"neutral","sentiment_score":0.2871473729610443}],"sentiment":"positive","sentiment_score":0.5012808591127396,"channel":0,"num_words":10,"start":6.64,"end":9.3},{"sentences":[{"text":"Not too bad.","start":9.76,"end":10.559999,"sentiment":"neutral","sentiment_score":0.1974711666504542},{"text":"How can I help?","start":10.559999,"end":11.54,"sentiment":"neutral","sentiment_score":0.16355182230472565}],"sentiment":"neutral","sentiment_score":0.17808868416718074,"channel":1,"num_words":7,"start":9.76,"end":11.54},{"sentences":[{"text":"Yeah.","start":12.0,"end":12.405,"sentiment":"neutral","sentiment_score":0.078948013484478},{"text":"This anyways, this is Mary calling from Vigilance AI.","start":12.565,"end":16.105,"sentiment":"neutral","sentiment_score":0.07094901469018725},{"text":"So we are a cybersecurity company that runs an AISOC operations, which investigates and responds to security events 24 by seven while having human in the loop.","start":16.724998,"end":28.619999,"sentiment":"neutral","sentiment_score":0.0828874830018591},{"text":"So we're trying to get in touch because our CTO would love to schedule a quick demo with you, and we're just hoping you might have some availability by next week looking at on the August 4, like, eleven?","start":29.08,"end":42.915,"sentiment":"neutral","sentiment_score":0.15241556528669137},{"text":"Would you","start":43.055,"end":43.375,"sentiment":"neutral","sentiment_score":0.017011282965540886}],"sentiment":"neutral","sentiment_score":0.11453436921613339,"channel":0,"num_words":78,"start":12.0,"end":43.375},{"sentences":[{"text":"Yeah.","start":43.335,"end":43.735,"sentiment":"neutral","sentiment_score":0.022238604724407196}],"sentiment":"neutral","sentiment_score":0.022238604724407196,"channel":1,"num_words":1,"start":43.335,"end":43.735},{"sentences":[{"text":"be available?","start":43.375,"end":44.115,"sentiment":"neutral","sentiment_score":0.00923655554652214}],"sentiment":"neutral","sentiment_score":0.00923655554652214,"channel":0,"num_words":2,"start":43.375,"end":44.115},{"sentences":[{"text":"No problem.","start":43.735,"end":44.395,"sentiment":"neutral","sentiment_score":-0.0548604317009449},{"text":"We're not we're not interested.","start":44.455,"end":46.155,"sentiment":"negative","sentiment_score":-0.3872343122959137},{"text":"Yeah.","start":46.215,"end":46.455,"sentiment":"neutral","sentiment_score":-0.16909614205360413},{"text":"If you could take us off the database, that'd be great.","start":46.455,"end":48.775,"sentiment":"neutral","sentiment_score":-0.23273791169578378},{"text":"Thank you.","start":48.775,"end":49.515,"sentiment":"neutral","sentiment_score":0.17506172135472298}],"sentiment":"neutral","sentiment_score":-0.2107134358513923,"channel":1,"num_words":21,"start":43.735,"end":49.515}]},"summary":{"result":"success","short":"A representative from a cybersecurity company called Beth to schedule a demo and asked if Beth had availability for it next week on August 4th. Beth said she wasn't interested and asked the representative to take them off the database. The representative agreed to do so and thanked Beth."},"intents":{"segments":[{"text":"This anyways, this is Mary calling from Vigilance AI. So we are a cybersecurity company that runs an AISOC operations, which investigates and responds to security events 24 by seven while having human in the loop. So we're trying to get in touch because our CTO would love to schedule a quick demo with you, and we're just hoping you might have some availability by next week looking at on the August 4, like, eleven? Would you Yeah.","start_word":31,"end_word":108,"intents":[{"intent":"Schedule demo","confidence_score":0.5329678}]},{"text":"If you could take us off the database, that'd be great. Thank you.","start_word":119,"end_word":131,"intents":[{"intent":"Remove from database","confidence_score":0.963586}]}]},"sentiments":{"segments":[{"text":"Hi. Tim speaking. Yes. Hi.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.06299710273742676},{"text":"Good afternoon, Beth.","start_word":5,"end_word":7,"sentiment":"positive","sentiment_score":0.3518500328063965},{"text":"Yeah. Hi. How are you?","start_word":8,"end_word":12,"sentiment":"neutral","sentiment_score":0.229537695646286},{"text":"Yeah. I'm doing good. Thanks for asking.","start_word":13,"end_word":19,"sentiment":"positive","sentiment_score":0.5727310180664062},{"text":"How are you? Not too bad. How can I help? Yeah. This anyways, this is Mary calling from Vigilance AI. So we are a cybersecurity company that runs an AISOC operations, which investigates and responds to security events 24 by seven while having human in the loop. So we're trying to get in touch because our CTO would love to schedule a quick demo with you, and we're just hoping you might have some availability by next week looking at on the August 4, like, eleven? Would you Yeah. be available? No problem.","start_word":20,"end_word":112,"sentiment":"neutral","sentiment_score":0.11682282388210297},{"text":"We're not we're not interested.","start_word":113,"end_word":117,"sentiment":"negative","sentiment_score":-0.37316229939460754},{"text":"Yeah. If you could take us off the database, that'd be great. Thank you.","start_word":118,"end_word":131,"sentiment":"neutral","sentiment_score":-0.13889281451702118}],"average":{"sentiment":"neutral","sentiment_score":0.10087233878470755}}}}