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I'm good. How are you? I don't have anything in my calendar for eleven. Oh, yeah.\n\nI got a Teams message from Maddie saying please call him when you can. But, yeah, pop him through. That's fine. I have fucking, yeah, ten minutes. No.\n\nIt's fine. Just pop him through. Thank you. Thank you. Lovely.\n\nHi, Robert. How are you going? It is. It is. Yep.\n\nFine. Yeah. I mean, I am in the office today. You can pop in and drop them off. I can meet you down on the street.\n\nSo it saves you having to come up and just and grab the document for you. That's okay. That's fine. No. No.\n\nYou just need to drop them off at the office so that way I can I have the originals, and I can scan them in? I can send them off, and I can do everything I need to do. Yeah. No. No.\n\nI can hear that. That's okay. That's okay. So I'll I'll be here till 02:00, and then yeah. Today.\n\nAnd then and then the office is closed because I'm basically the only person in here on a Friday, today at least. 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How are you? That's good. I have a client on the phone, mentioned that you were meant to call him at eleven, if that recalls anything. Robert McKenna.\n\nOh, okay. Right. I probably through. Are you sure? Because I can okay.\n\nThree 2 1. You have no worries. No worries. 321, you have Robert. Is that Larissa?\n\nHi. Just a question, Larissa. We've got the the two doctors' medical certificates to for the terminal illness claim. So do we need to come and see you, or do we just drop them off? Or yeah.\n\nNot I'm not sure whether today is possible, quite honestly. So we don't actually need to see you again? Or yeah. Okay. Okay.\n\nI'm just driving at the moment, and the truck is not letting me in. Okay. Yeah. Well, I'll I might drop them in today. Otherwise, we'll try and drop them in on Monday.\n\nYeah. Yeah. Okay. Got it. That's great.\n\nOkay. Yeah. Thanks, Larissa. Okay. Speak to you soon.\n\nSee you. Thanks a lot. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.046254806220531464},{"text":"How are you?","start":5.04,"end":5.8599997,"sentiment":"positive","sentiment_score":0.37945252656936646},{"text":"That's good.","start":8.32,"end":9.2,"sentiment":"positive","sentiment_score":0.42102664709091187},{"text":"I have a client on the phone, mentioned that you were meant to call him at eleven, if that recalls anything.","start":9.2,"end":18.485,"sentiment":"neutral","sentiment_score":-0.012059312624235949},{"text":"Robert McKenna.","start":22.065,"end":23.205,"sentiment":"neutral","sentiment_score":-0.004584932932630181}],"sentiment":"neutral","sentiment_score":0.060836215487456526,"num_words":29,"start":2.32,"end":23.205},{"sentences":[{"text":"Oh, 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How are you?\n\nChannel 1: That's good. I have a client on the phone, mentioned that you were meant to call him at eleven, if that recalls anything.\n\nChannel 0: I don't have anything in my calendar for eleven.\n\nChannel 1: Robert McKenna.\n\nChannel 0: Oh, yeah. I got a Teams message from Maddie saying please call him when you can.\n\nChannel 1: Oh, okay. Right.\n\nChannel 0: But, yeah, pop\n\nChannel 1: I\n\nChannel 0: him through. That's fine.\n\nChannel 1: probably\n\nChannel 0: I have\n\nChannel 1: through.\n\nChannel 0: fucking, yeah, ten minutes.\n\nChannel 1: Are you sure? Because I can\n\nChannel 0: No. It's fine. Just pop him through.\n\nChannel 1: okay.\n\nChannel 0: Thank\n\nChannel 1: Three\n\nChannel 0: you.\n\nChannel 1: 2\n\nChannel 0: Thank you.\n\nChannel 1: 1.\n\nChannel 0: Lovely.\n\nChannel 1: You have no worries. No worries. 321, you have Robert.\n\nChannel 0: Hi, Robert. How are you going?\n\nChannel 1: Is that Larissa?\n\nChannel 0: It is. It is.\n\nChannel 1: Hi. Just a question, Larissa. We've got the the two doctors' medical certificates\n\nChannel 0: Yep.\n\nChannel 1: to for the terminal illness claim.\n\nChannel 0: Fine. Yeah.\n\nChannel 1: So do we need to come and see you, or do we just drop them off?\n\nChannel 0: I mean, I am in the office\n\nChannel 1: Or\n\nChannel 0: today. You can pop in and drop them off. I can meet you down on the street. So it saves you having to come up\n\nChannel 1: yeah.\n\nChannel 0: and just and grab the document\n\nChannel 1: Not\n\nChannel 0: for you.\n\nChannel 1: I'm not sure whether today is possible, quite honestly.\n\nChannel 0: That's okay. That's fine.\n\nChannel 1: So we don't actually need to see you again? Or\n\nChannel 0: No. No. You just need to drop them off at the office\n\nChannel 1: yeah.\n\nChannel 0: so that way I can I have the originals, and I can scan them in? I can send them off, and I can do everything I need to do.\n\nChannel 1: Okay. Okay. I'm just driving\n\nChannel 0: Yeah.\n\nChannel 1: at the moment, and the truck\n\nChannel 0: No. No.\n\nChannel 1: is\n\nChannel 0: I\n\nChannel 1: not\n\nChannel 0: can\n\nChannel 1: letting\n\nChannel 0: hear\n\nChannel 1: me in.\n\nChannel 0: that. That's okay.\n\nChannel 1: Okay. Yeah. Well, I'll I might drop them in today. Otherwise, we'll try and drop them in on Monday.\n\nChannel 0: That's okay. So I'll I'll be here till 02:00, and then yeah. Today. And then and then the office is closed because I'm basically the only person in here on a Friday, today at least.\n\nChannel 1: Yeah.\n\nChannel 0: But otherwise, Monday, we're we're open.\n\nChannel 1: Yeah.\n\nChannel 0: I have\n\nChannel 1: Okay.\n\nChannel 0: staff in the office from 07:30 in the morning, so you can you can pop in at seven\n\nChannel 1: Got\n\nChannel 0: thirty and\n\nChannel 1: it. That's\n\nChannel 0: just ring\n\nChannel 1: great.\n\nChannel 0: the bell.\n\nChannel 1: Okay.\n\nChannel 0: Someone will be able to grab it. Okay?\n\nChannel 1: Yeah. Thanks, Larissa. Okay.\n\nChannel 0: That's okay, Robert. My pleasure, my darling. You\n\nChannel 1: Speak\n\nChannel 0: drive\n\nChannel 1: to you\n\nChannel 0: safe.\n\nChannel 1: soon. See you. Thanks a lot. See you.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.046254806220531464}],"sentiment":"neutral","sentiment_score":0.046254806220531464,"channel":1,"num_words":1,"start":2.32,"end":2.82},{"sentences":[{"text":"Hello, lovely.","start":3.36,"end":4.26,"sentiment":"positive","sentiment_score":0.39413461089134216}],"sentiment":"positive","sentiment_score":0.39413461089134216,"channel":0,"num_words":2,"start":3.36,"end":4.26},{"sentences":[{"text":"How are you?","start":5.04,"end":5.8599997,"sentiment":"positive","sentiment_score":0.37945252656936646}],"sentiment":"positive","sentiment_score":0.37945252656936646,"channel":1,"num_words":3,"start":5.04,"end":5.8599997},{"sentences":[{"text":"I'm good.","start":6.3199997,"end":6.96,"sentiment":"positive","sentiment_score":0.44662535190582275},{"text":"How are 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The customer is trying to confirm if they need to see him again or drop him off. The customer is driving and the client is in the office. The customer will be there untilatories and the client will be there on Monday."},"intents":{"segments":[{"text":"Just a question, Larissa. We've got the the two doctors' medical certificates Yep. to for the terminal illness claim. Fine. Yeah.","start_word":126,"end_word":146,"intents":[{"intent":"Requesting medical certificates","confidence_score":0.000014217941}]},{"text":"You just need to drop them off at the office yeah. so that way I can I have the originals, and I can scan them in? I can send them off, and I can do everything I need to do. Okay. Okay.","start_word":231,"end_word":272,"intents":[{"intent":"Drop off items","confidence_score":0.025489526},{"intent":"Confirm address","confidence_score":0.0004697631},{"intent":"Arrange drop-off","confidence_score":0.0072485376}]}]},"sentiments":{"segments":[{"text":"Hello?","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.046254806220531464},{"text":"Hello, lovely. How are you? I'm good.","start_word":1,"end_word":7,"sentiment":"positive","sentiment_score":0.4179243743419647},{"text":"How are you?","start_word":8,"end_word":10,"sentiment":"neutral","sentiment_score":0.30344223976135254},{"text":"That's good.","start_word":11,"end_word":12,"sentiment":"positive","sentiment_score":0.42912012338638306},{"text":"I have a client on the phone, mentioned that you were meant to call him at eleven, if that recalls anything. I don't have anything in my calendar for eleven. Robert McKenna. Oh, yeah. I got a Teams message from Maddie saying please call him when you can. Oh, okay. Right. But, yeah, pop I him through. That's fine. probably I have through.","start_word":13,"end_word":75,"sentiment":"neutral","sentiment_score":-0.04033228009939194},{"text":"fucking, yeah, ten minutes.","start_word":76,"end_word":79,"sentiment":"negative","sentiment_score":-0.4181091189384461},{"text":"Are you sure? Because I can No. It's fine. Just pop him through. okay. Thank Three you. 2 Thank you. 1. Lovely. You have no worries. No worries. 321, you have Robert. Hi, Robert. How are you going? Is that Larissa? It is. It is. Hi. Just a question, Larissa. We've got the the two doctors' medical certificates Yep. to for the terminal illness claim. Fine. Yeah. So do we need to come and see you, or do we just drop them off? I mean, I am in the office Or today. You can pop in and drop them off. I can meet you down on the street. So it saves you having to come up yeah. and just and grab the document Not for you. I'm not sure whether today is possible, quite honestly. That's okay. That's fine. So we don't actually need to see you again? Or No. No. You just need to drop them off at the office yeah. so that way I can I have the originals, and I can scan them in? I can send them off, and I can do everything I need to do. Okay. Okay. I'm just driving Yeah. at the moment, and the truck No. No. is I not can letting hear me in. that. That's okay. Okay. Yeah. Well, I'll I might drop them in today. Otherwise, we'll try and drop them in on Monday. That's okay. So I'll I'll be here till 02:00, and then yeah. Today. And then and then the office is closed because I'm basically the only person in here on a Friday, today at least. Yeah. But otherwise, Monday, we're we're open. Yeah. I have Okay. staff in the office from 07:30 in the morning, so you can you can pop in at seven Got thirty and it.","start_word":80,"end_word":382,"sentiment":"neutral","sentiment_score":0.008086088046634405},{"text":"That's just ring great.","start_word":383,"end_word":386,"sentiment":"positive","sentiment_score":0.6098359823226929},{"text":"the bell. Okay. Someone will be able to grab it. Okay? Yeah.","start_word":387,"end_word":398,"sentiment":"neutral","sentiment_score":0.1535433828830719},{"text":"Thanks, Larissa.","start_word":399,"end_word":400,"sentiment":"positive","sentiment_score":0.33528682589530945},{"text":"Okay.","start_word":401,"end_word":401,"sentiment":"neutral","sentiment_score":0.24576805531978607},{"text":"That's okay, Robert. 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