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Yes. Yeah. No problem. My phone number is 0424724429. Sure. My first name is Daniel. My last name is Andre, which is a n d r e e. Of course. It's the 12/31/1992. Yep. Yes. That's correct. Yes. Yes. It was. Okay. Thank you so much. Sounds good. Thank you. Thanks, sir. Thank you. Have a good day. No. Not a problem at all. Thank you. No problem. Thanks so much. No problem. Yeah. No problem. Hello? No. I'm not moving in. It's not currently connected. No. Not at the moment. This is a rental property. Thank you. Thanks. No. You're okay. Nope. I own the property, and there were tenants in there for the last few months. That's correct. Yes. No problem. Thank you. Doing well. Doing well. How are you? That's correct. Yes. Okay. No problem. Okay. Not a problem. Yes. That's correct. That's correct. Yes. Yes. No. It's 429 at the end. Yep. So it should be yes. No. That's the only one. Yeah. No problem. Yes. That's correct. Yes. Yeah. No problem. You can put Warrick, which is spelled w a r w I c k. Mhmm. As the middle name. Yes. Thank you. Yes. That's the one. Yes. No. Just electricity at this stage. Yes. That's the one. Yes, please. Yep. No problem. Nope. They can remain the same. That's fine. The owner? Yep. No. No. I've just known about Lumo in the past. I can't remember where from. Mhmm. Okay. Awesome. Mhmm. Okay. No problem. Yes. Sounds good. No. No preference. Yes. That sounds good. It is disconnected at the moment. Yeah. Today or tomorrow, whichever one. No. No. Yep. Understood. Yes. No. None. Yes. Recently. Yeah. That sounds good. Yes. That sounds perfect. That sounds good. No. I don't. We can pay them manually. Yeah. No problem. Okay. Yep. No purple. Yes. Sounds good. Thank you. Okay. Awesome. First time. No. I think just heard of the line. Yes. Yes, please. Awesome. No worries. Thank you very much. Thanks so much. Thank you for your time. Bye. Good. How are you? Awesome. Thank you. Yes. Mhmm. Yes. That's correct. But someone is, please. Yes. Yes. Yes. Okay. Awesome. Thank you. Yeah. No problem. Sounds good. Yes. Okay. Awesome. Thank you. Awesome. No problem. Thank you so much anyway. Yeah. Sure. No problem. Thanks. 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Fredo. My name is Daniel. How are you? Doing well. Doing well.\n\nI'm just calling up. I tried to apply online or I did apply online, and I'm just wondering when I'll get a confirmation pack. Yes. Yeah. No problem.\n\nMy phone number is 0424724429. Sure. My first name is Daniel. My last name is Andre, which is a n d r e e. Of course.\n\nIt's the 12/31/1992. Yep. Yes. That's correct. Yes.\n\nYes. It was. Okay. Thank you so much. Sounds good.\n\nThank you. Thanks, sir. Thank you. Have a good day. No.\n\nNot a problem at all. Thank you. No problem. Thanks so much. No problem.\n\nYeah. No problem. Hello? No. I'm not moving in.\n\nIt's not currently connected. No. Not at the moment. This is a rental property. Thank you.\n\nThanks. No. You're okay. Nope. I own the property, and there were tenants in there for the last few months.\n\nThat's correct. Yes. No problem. Thank you. Doing well.\n\nDoing well. How are you? That's correct. Yes. Okay.\n\nNo problem. Okay. Not a problem. Yes. That's correct.\n\nThat's correct. Yes. Yes. No. It's 429 at the end.\n\nYep. So it should be yes. No. That's the only one. Yeah.\n\nNo problem. Yes. That's correct. Yes. Yeah.\n\nNo problem. You can put Warrick, which is spelled w a r w I c k. Mhmm. As the middle name. Yes.\n\nThank you. Yes. That's the one. Yes. No.\n\nJust electricity at this stage. Yes. That's the one. Yes, please. Yep.\n\nNo problem. Nope. They can remain the same. That's fine. The owner?\n\nYep. No. No. I've just known about Lumo in the past. I can't remember where from.\n\nMhmm. Okay. Awesome. Mhmm. Okay.\n\nNo problem. Yes. Sounds good. No. No preference.\n\nYes. That sounds good. It is disconnected at the moment. Yeah. Today or tomorrow, whichever one.\n\nNo. No. Yep. Understood. Yes.\n\nNo. None. Yes. Recently. Yeah.\n\nThat sounds good. Yes. That sounds perfect. That sounds good. No.\n\nI don't. We can pay them manually. Yeah. No problem. Okay.\n\nYep. No purple. Yes. Sounds good. Thank you.\n\nOkay. Awesome. First time. No. I think just heard of the line.\n\nYes. Yes, please. Awesome. No worries. Thank you very much.\n\nThanks so much. Thank you for your time. Bye. Good. How are you?\n\nAwesome. Thank you. Yes. Mhmm. Yes.\n\nThat's correct. But someone is, please. Yes. Yes. Yes.\n\nOkay. Awesome. Thank you. Yeah. No problem.\n\nSounds good. Yes. Okay. Awesome. Thank you.\n\nAwesome. No problem. Thank you so much anyway. Yeah. Sure.\n\nNo problem. Thanks. 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If you have an electricity fault or gas emergency, press 1. If you would like to make a debit or credit card payment, press 2. If you are calling us about moving in or out of your home, press 3. To join Lumo or discuss your current offer, press 4. Or transferring you to the next available consultant. Welcome to Loomenergy. This is Frito from the customer loyalty team. And how may I assist you for today? Hi. I'm doing good. How about you? Okay. So I mean to say that you have tried to sign up with us online? No worries. Let me have a check on today. Okay? Could you please help me out with your phone number, please? Thank you. Yeah. And could you please help me out with your first and your last name, please? Thank you so much. Just a last bit of information. Could you please help me out with the with your date of birth, please? Thank you for providing me with all of the details, Daniel. Yes, Daniel. So as I can see there, for the property address, which is the Number 6 Merry Mac Crescent, Keysborough, Victoria 3173. For this property, you have signed up with us online for the electricity. Is that right? So, Daniel, as you're calling in regards to notice sign up status on the account? No worries. I just want to know when the electricity will be connected at the property from our end. Is that right? No worries, Daniel. Okay. Yeah. I would request you, Daniel, to please be on the call. Okay? I will now have to get your call transferred to our customer solutions team. Okay? They will have a look onto your account, and they will let you know the sign up status onto the account. Okay? No worries, Daniel. I would request you to please be on the call in about the next three to four minutes and get your call transferred to a different department. Please stay connected on the call. Okay? Yeah. No worries. And thank you for supporting 100% of your company, Daniel. Have a great and wonderful day. Bye. Thank you. Thank you for your patience, Daniel. I'm so sorry for the long call. Yes. Yes, Daniel. Okay. I would request you to please be on the call. Okay? Okay. I just got your call connected to one of the agents from the other department. He's just taking a few details in regards to your account. Okay? Within a few minutes, I'll get your call transferred to the team. Okay? Please stay connected on the line. Thank you so much. Thank you. Thank you for your patience, Mac. Thank you for your patience, Daniel. I'm so sorry. Hello? Yeah. Yeah. So, Daniel, just wanted to wanted to know that are you moving into this property address, or are you switching the retailer? Okay. So you're not with any other retailer as well? Okay. And you're not moving into any property. Right? Dental property. No worries. K. Please be on the call. I'm just having a word with the team, and I'll get your call transferred. Okay? Thank you. Thank you for your patience, Daniel. I'm once again so sorry for the long hold. So sorry for the inconvenience. Yes, Daniel. Just wanted to confirm some details. Okay? So I just stated it is a rental property. So are you moving into this property address or, like, you are residing at this property for the last few months? Okay. So you mean to say that the tenants were residing at the property, and now you have taken over the account under your name. Right? No worries. Okay. And yeah. No worries. Please be on the line, Daniel. Okay? I'll just have a word with the team. Okay? Thank you. Yeah. Hi, mister Daniel. This is Mike from Lumo Energy sales team. How are you doing today, sir? I'm fine. Thank you for asking. So my colleague has mentioned that you have recently signed up online, and you are, like, previously, the tenants who are having bills under their name. Now you want to take over this account under your name. Right? Okay. Okay. So, sir, as I'm able to see, your the online sign up that you have done, it's still not verified. Okay? So we need to cancel that request and create a new request as it was mentioned as in you are changing your retailer for that property. But currently, you are moving into that property. You want bills under your name. So we need to cancel that request and need to create a new new request under your name. Okay? So just allow me a moment. Yep. I'm having three of your details. We'll verify their details first, and after that, we'll proceed with the sign up. Okay? So confirming your name is mister Daniel Andree, which is d a n I e l, space, a n d r, e e. Is that correct? Okay. Confirming your date of birth, 12/31/1992. Confirming your email address, daniel@andry.co. Okay. Confirming your mobile phone number, which is 0424724425. 429. Yep. Okay. 4 29. And do you have any alternate yep. I'll confirm once again. 0424724429. Okay. Do you have any alternate number apart from this, or this is the only number you use? Okay. And as I'm able to see, as in for identification proof, you have updated your passport. So do you have your passport available with you? So I just need to confirm the passport number. So it will be PAsInPeterBAsInBravo5806059. Is that correct? And, Daniel, can you please confirm that as per your passport, do you have any middle name or middle initial or only mister Daniel Andrei is mentioned as per the passport? Because we need to perform a credit check. So we need the name as per the ID proof which you are providing us. W a r w I c k. So is it okay. So it will be w as in whiskey, a alpha, r Romeo, again whiskey, India, Charlie, kilo. Okay. So it will be Daniel Warwick Andre, your name as per the passport. Right? Okay. Do you wish to add any second person apart from you on this account? Okay. And are you looking for the electricity sign up only or for the gas as well? Just electricity. Okay. And now confirming your property address, which will be 6 Merry Mac Cuisine, Keesbroke, Keesborage, Victoria 3173. Right? Okay. Yep. Just allow me a moment. Okay. And confirming, sir, that you would like to receive your energy bills and notices via email. Okay. So certain notices may be delivered to you via post. Only if in case we are unable to send in bills to your nominated email address, We will send it to you via post and may update your delivery preferences. Okay? And now can you please confirm that will your postal and your supply address remains the same or different? Okay. And are you the owner or the tenant of this property? Owner. And just a moment. And, like, how did you came to know about Lomo? Like, have you searched somewhere in any of the website or someone has referred you? So, like like, the previous owners or the tenants were having an account with Looma, so you want to go with Looma Energy. Right? Okay. So okay. Just allow me a moment. Okay. So as the location is in Victoria, so in Victoria, the best plan, what Lumo is offering at your property is the Lumo plus plan. Okay. With this plan, Daniel, there is no lock in contract and no exit fees applicable for this agreement. Okay? You can exit whenever you want. And for this, our energy fact sheet, which contains key details about this offer, is available at lumoenergy.com.au. Okay? The rates which we are going to discuss on this call will be inclusive GST. So I have also done a quick comparison for you. So, like, there is a reference price, which has been set by the regulator called the default offer price, which aims to help customers compare energy plans. So the plan which I'm offering you, this plan is 15 less than the Victorian default of a price. And, also, I'll help you with the lowest possible price. So on the Lumo Plus is the average customer with a single rate tariff in the United Energy Distribution area who uses 4,000 kilowatt hour, in a year, he would pay $1333.0.05, which is all inclusive of GST. But, however, Daniel, your bill will differ depending on your actual usage only. So the rates which we are going to discuss for electricity will be inclusive of GST. Your anytime tariff rates will be 24.398¢ for per kilowatt hour, and your service to property will be 97.845¢ per day. Okay? Do you want me to accept this plan for you and proceed with the sign up? Okay. So your billing frequency will be off monthly basis. So do you have any specific bill issue date, like first of every month or the last of every month? So is it okay if I'll select as first of every month you want Lumo to issue a bill to you? Okay. Okay. So we will attempt to issue your bill on the day of the month you have nominated, which is first of every month, other factors such as public holidays or weekends may impact the lead, your bill is issued. Okay? And currently, electricity is connected, or it is disconnected at the moment? Disconnected. So when you want me to arrange your connection under your name, today is okay, or do you have any specific date? Today or tomorrow. Okay. I'll check for the best possible date. Confirming physical security questions, any person who uses any life support machines at the property? Okay. Any renovation or electrical work recently completed or currently in progress at the property? Okay. So please note that the reconnection may be performed remotely without a person visiting the site anytime between 7AM till midnight on the day requested. So exposed to wires may become live. Okay? And, see, as you have mentioned that the electricity is disconnected, so you need to make sure that all the mains and safety switches of your property should be in the off position only. Okay? Every switch you have for electricity should be in the off position. And any hazards, like any electric fence, any dogs, any pets at your property? No. Right? And do we have clear and safe access to the electricity meters? Okay. And the property was vacant, like, empty for more than twelve months, or it has got recently vacant? Okay. So, mister Daniel, the earliest possible date we can arrange your connection is showing as in 04/15/2026, which is tomorrow, anytime between 7AM till midnight. Is that okay with you? Okay. So confirming your property address. Okay? So, see, your address in the National Metadata Base, which I'm getting is showing as in Lot 91 Slash 6 Merry Mac Cuisine, Keesborwich, Victoria 3173. Okay? And your mobile phone number, 0424724429. On this mobile phone number, you will receive a confirmation message with the connection date. Okay? And do you hold any conciliation card which has been issued by CenturyLink? Do you wish to set up a direct debit, or you will pay your bills manually? Okay. Yep. So your electricity sign up has been completed successfully. Now I'll help you with the terms and conditions. So we are going to perform a credit check with our external credit services that may include verifying your identity with the document issuer or the official record holder. So do you consent to this? Okay. So details about our privacy and credit reporting practices, including our notifiable matter statements are available at www.lomoenergy.com.au/privacy. This includes information about who we exchange our credit information with, how you can access your information, and how to make a complaint. Also, our energy fact sheet, which contains key details about this offer, is available at lumoenergy.com.au. Okay? Now the terms of your agreement, rates, and plan benefits are all variable. We will give you written notice of at least twenty business days if we change the terms of your agreement. And if we change your plan benefits or rates, we will give you at least five business days notice unless an exception occurs under the regulation. We can only increase your rates once every twelve month, but we can reduce them at any time. Also, you have a ten business day cooling off period from the day after you receive the confirmation back via email. You can cancel your agreement verbally or in writing anytime during the cooling off period without any penalty. Okay? Also, with Luma Energy, Daniel, there is no lock in contract and no exit fees applicable for this agreement. Okay? You can exit whenever you want. Okay? And your billing frequency will be of monthly basis on first of every month, and we may contact you by any means in accordance with our privacy policy about new offers and promotions even after your agreement ends. You can opt out at any time by contacting us. Okay? And in order to transfer your energy supply to us, we will need to receive a meterweight. This may be based on an actual read or an estimated read. Okay? And so do you accept our offer on these terms and agree to move to Loma Energy? Okay. So thank you for choosing and supporting 100% OZ owned company owned by the Snowy Hydro Group and has won multiple Ken Starr Awards for the best customer service. Okay? And, also, would like to inform you about the refer a friend campaign. If you refer you any of your friends or families to Lumo, you and that person will receive $25 of eVoucher for online shopping. Okay? So, Daniel, you have mentioned you know Lumo energy pass. So have you been with Looma previously, or this is the first time you are giving us a call? Or, like, have you heard from some of your friends? Have you heard Looma Energy from some of your friends or families? Online. Okay. So we are all done here now. I'll just do a quick recap what we have done on this call. Okay? So, Daniel, you have given us a call to arrange your connection for your property, which is for Lot 91 Slash 6 Merry McQuizzing, Case Borridge, Victoria 3173. Connection date is of tomorrow's date, which is Wednesday, 04/15/2026, confirming no person on life support, no second person to be added, no concession, and no direct debit to be set up. And your mobile phone number, which is 0424724429, on this mobile phone number, you will receive a confirmation message with the connection date, and you want bills and notices via email. Right? And only for electricity connection, not for gas at the moment. Okay? Okay. So we are all done here now. Okay. All I have to do now is just transfer your call to our verification team. That person will run a credit check and confirm few of the details which I have updated, okay, and that you are happy to move to Luma Energy. It won't take more than two to three minutes of yours. So, Daniel, please do not disconnect the call while I'm transferring you all to the verification team. Okay? Okay. So thank you for choosing and supporting a hundred person OZ owned company owned by the Snowy Hatter Group and has won multiple Ken Starworth for the best customer service. Okay? Thank you for calling Luma Energy. Have a great day ahead. Bye. Yep. Thank you. Thank you so much. Bye. Hi, Daniel. How are you today? That's great. I'm doing fine. Thank you so much for asking. My name is Vinay, and I will be completing the verification with you from Loma Energy. So just to con you're welcome. Just to confirm, this is mister Daniel Warbeck Andre. And your date of birth, that is 1992. Confirming your email address, that is daniel@andry.co. That is c o. Yes. And lastly, confirming the supplier address for electricity, that is Lot 91 Slash 6 Merrimack, that is M E, R R, I M A C K, Crescent, Keys, Burrough, Victoria 3173. Oh, okay. So are you the person who is responsible for the energy bills at your property? Yes. Can you confirm that you accept our offer and agree to have your electricity account supplied by Luma Energy? Yes. Are you aware that you will have a ten business day cooling off period starting from the day after you receive a copy of your agreement? Yeah. So you can cancel your agreement verbally or in writing anytime during the cooling off period without penalty. So yes. No worries. So, Nava, for the verification, we are going to perform a credit check with our external credit service that may include verifying your identity with a document issuer or official record holder. Do you consent to this? Thank you so much. So the details about our privacy and credit reporting practices, including a notifiable matter statement, are available at www.lumenenergy.com.au/privacy. This includes information about who we exchange our credit information with, how you can access the information, and also how to make a complaint. Does that all sound okay? Yes. So I'm just going to quickly run the credit check now. Just bear with my silence for a couple of seconds, please. And, yes, thank you so much for being online as well, Daniel. And, yes, as I run the credit check, the reason came as, unfortunately, your credit check really means we are unable to provide the service for you. For further information about your energy supply, you can call your distributor. Also, you can call Allian Credit Check phone number. That is 132333. So yeah, Darl. So I would just like to inform you, I need to cancel the account that has been created for you. And as I info, for the credit check, you can directly contact the Alien and check about your details about that with them. Okay? No worries. Thank you so much for your time. Yeah. Thank you so much for your time today as well. And, also, just before we end this call, I would like to inform you Lumen Energy is conducting a short two question survey. Is it possible to give you ten seconds of your time more? Thank you so much. I'll quickly transfer the call to the survey line. Have a great day, and, yes, take care of yourself as well. Thank you, Daniel. Cheers. Yeah. Based on your experience with Lumo Energy, how likely are you to recommend us to your friends and family? Using your keypad, please enter a score of zero to 10 with zero being not at all likely and 10 being extremely likely. Sorry. 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to LUNG Energy. If you have an electricity fault or gas emergency, press 1. If you would like to make a debit or credit card payment, press 2. If you are calling us about moving in or out of your home, press 3. To join Lumo or discuss your current offer, press 4.\n\nOr transferring you to the next available consultant. Welcome to Loomenergy. This is Frito from the customer loyalty team. And how may I assist you for today? Hi.\n\nI'm doing good. How about you? Okay. So I mean to say that you have tried to sign up with us online? No worries.\n\nLet me have a check on today. Okay? Could you please help me out with your phone number, please? Thank you. Yeah.\n\nAnd could you please help me out with your first and your last name, please? Thank you so much. Just a last bit of information. Could you please help me out with the with your date of birth, please? Thank you for providing me with all of the details, Daniel.\n\nYes, Daniel. So as I can see there, for the property address, which is the Number 6 Merry Mac Crescent, Keysborough, Victoria 3173. For this property, you have signed up with us online for the electricity. Is that right? So, Daniel, as you're calling in regards to notice sign up status on the account?\n\nNo worries. I just want to know when the electricity will be connected at the property from our end. Is that right? No worries, Daniel. Okay.\n\nYeah. I would request you, Daniel, to please be on the call. Okay? I will now have to get your call transferred to our customer solutions team. Okay?\n\nThey will have a look onto your account, and they will let you know the sign up status onto the account. Okay? No worries, Daniel. I would request you to please be on the call in about the next three to four minutes and get your call transferred to a different department. Please stay connected on the call.\n\nOkay? Yeah. No worries. And thank you for supporting 100% of your company, Daniel. Have a great and wonderful day.\n\nBye. Thank you. Thank you for your patience, Daniel. I'm so sorry for the long call. Yes.\n\nYes, Daniel. Okay. I would request you to please be on the call. Okay? Okay.\n\nI just got your call connected to one of the agents from the other department. He's just taking a few details in regards to your account. Okay? Within a few minutes, I'll get your call transferred to the team. Okay?\n\nPlease stay connected on the line. Thank you so much. Thank you. Thank you for your patience, Mac. Thank you for your patience, Daniel.\n\nI'm so sorry. Hello? Yeah. Yeah. So, Daniel, just wanted to wanted to know that are you moving into this property address, or are you switching the retailer?\n\nOkay. So you're not with any other retailer as well? Okay. And you're not moving into any property. Right?\n\nDental property. No worries. K. Please be on the call. I'm just having a word with the team, and I'll get your call transferred.\n\nOkay? Thank you. Thank you for your patience, Daniel. I'm once again so sorry for the long hold. So sorry for the inconvenience.\n\nYes, Daniel. Just wanted to confirm some details. Okay? So I just stated it is a rental property. So are you moving into this property address or, like, you are residing at this property for the last few months?\n\nOkay. So you mean to say that the tenants were residing at the property, and now you have taken over the account under your name. Right? No worries. Okay.\n\nAnd yeah. No worries. Please be on the line, Daniel. Okay? I'll just have a word with the team.\n\nOkay? Thank you. Yeah. Hi, mister Daniel. This is Mike from Lumo Energy sales team.\n\nHow are you doing today, sir? I'm fine. Thank you for asking. So my colleague has mentioned that you have recently signed up online, and you are, like, previously, the tenants who are having bills under their name. Now you want to take over this account under your name.\n\nRight? Okay. Okay. So, sir, as I'm able to see, your the online sign up that you have done, it's still not verified. Okay?\n\nSo we need to cancel that request and create a new request as it was mentioned as in you are changing your retailer for that property. But currently, you are moving into that property. You want bills under your name. So we need to cancel that request and need to create a new new request under your name. Okay?\n\nSo just allow me a moment. Yep. I'm having three of your details. We'll verify their details first, and after that, we'll proceed with the sign up. Okay?\n\nSo confirming your name is mister Daniel Andree, which is d a n I e l, space, a n d r, e e. Is that correct? Okay. Confirming your date of birth, 12/31/1992. Confirming your email address, daniel@andry.co.\n\nOkay. Confirming your mobile phone number, which is 0424724425. 429. Yep. Okay.\n\n4 29. And do you have any alternate yep. I'll confirm once again. 0424724429. Okay.\n\nDo you have any alternate number apart from this, or this is the only number you use? Okay. And as I'm able to see, as in for identification proof, you have updated your passport. So do you have your passport available with you? So I just need to confirm the passport number.\n\nSo it will be PAsInPeterBAsInBravo5806059. Is that correct? And, Daniel, can you please confirm that as per your passport, do you have any middle name or middle initial or only mister Daniel Andrei is mentioned as per the passport? Because we need to perform a credit check. So we need the name as per the ID proof which you are providing us.\n\nW a r w I c k. So is it okay. So it will be w as in whiskey, a alpha, r Romeo, again whiskey, India, Charlie, kilo. Okay. So it will be Daniel Warwick Andre, your name as per the passport.\n\nRight? Okay. Do you wish to add any second person apart from you on this account? Okay. And are you looking for the electricity sign up only or for the gas as well?\n\nJust electricity. Okay. And now confirming your property address, which will be 6 Merry Mac Cuisine, Keesbroke, Keesborage, Victoria 3173. Right? Okay.\n\nYep. Just allow me a moment. Okay. And confirming, sir, that you would like to receive your energy bills and notices via email. Okay.\n\nSo certain notices may be delivered to you via post. Only if in case we are unable to send in bills to your nominated email address, We will send it to you via post and may update your delivery preferences. Okay? And now can you please confirm that will your postal and your supply address remains the same or different? Okay.\n\nAnd are you the owner or the tenant of this property? Owner. And just a moment. And, like, how did you came to know about Lomo? Like, have you searched somewhere in any of the website or someone has referred you?\n\nSo, like like, the previous owners or the tenants were having an account with Looma, so you want to go with Looma Energy. Right? Okay. So okay. Just allow me a moment.\n\nOkay. So as the location is in Victoria, so in Victoria, the best plan, what Lumo is offering at your property is the Lumo plus plan. Okay. With this plan, Daniel, there is no lock in contract and no exit fees applicable for this agreement. Okay?\n\nYou can exit whenever you want. And for this, our energy fact sheet, which contains key details about this offer, is available at lumoenergy.com.au. Okay? The rates which we are going to discuss on this call will be inclusive GST. So I have also done a quick comparison for you.\n\nSo, like, there is a reference price, which has been set by the regulator called the default offer price, which aims to help customers compare energy plans. So the plan which I'm offering you, this plan is 15 less than the Victorian default of a price. And, also, I'll help you with the lowest possible price. So on the Lumo Plus is the average customer with a single rate tariff in the United Energy Distribution area who uses 4,000 kilowatt hour, in a year, he would pay $1333.0.05, which is all inclusive of GST. But, however, Daniel, your bill will differ depending on your actual usage only.\n\nSo the rates which we are going to discuss for electricity will be inclusive of GST. Your anytime tariff rates will be 24.398¢ for per kilowatt hour, and your service to property will be 97.845¢ per day. Okay? Do you want me to accept this plan for you and proceed with the sign up? Okay.\n\nSo your billing frequency will be off monthly basis. So do you have any specific bill issue date, like first of every month or the last of every month? So is it okay if I'll select as first of every month you want Lumo to issue a bill to you? Okay. Okay.\n\nSo we will attempt to issue your bill on the day of the month you have nominated, which is first of every month, other factors such as public holidays or weekends may impact the lead, your bill is issued. Okay? And currently, electricity is connected, or it is disconnected at the moment? Disconnected. So when you want me to arrange your connection under your name, today is okay, or do you have any specific date?\n\nToday or tomorrow. Okay. I'll check for the best possible date. Confirming physical security questions, any person who uses any life support machines at the property? Okay.\n\nAny renovation or electrical work recently completed or currently in progress at the property? Okay. So please note that the reconnection may be performed remotely without a person visiting the site anytime between 7AM till midnight on the day requested. So exposed to wires may become live. Okay?\n\nAnd, see, as you have mentioned that the electricity is disconnected, so you need to make sure that all the mains and safety switches of your property should be in the off position only. Okay? Every switch you have for electricity should be in the off position. And any hazards, like any electric fence, any dogs, any pets at your property? No.\n\nRight? And do we have clear and safe access to the electricity meters? Okay. And the property was vacant, like, empty for more than twelve months, or it has got recently vacant? Okay.\n\nSo, mister Daniel, the earliest possible date we can arrange your connection is showing as in 04/15/2026, which is tomorrow, anytime between 7AM till midnight. Is that okay with you? Okay. So confirming your property address. Okay?\n\nSo, see, your address in the National Metadata Base, which I'm getting is showing as in Lot 91 Slash 6 Merry Mac Cuisine, Keesborwich, Victoria 3173. Okay? And your mobile phone number, 0424724429. On this mobile phone number, you will receive a confirmation message with the connection date. Okay?\n\nAnd do you hold any conciliation card which has been issued by CenturyLink? Do you wish to set up a direct debit, or you will pay your bills manually? Okay. Yep. So your electricity sign up has been completed successfully.\n\nNow I'll help you with the terms and conditions. So we are going to perform a credit check with our external credit services that may include verifying your identity with the document issuer or the official record holder. So do you consent to this? Okay. So details about our privacy and credit reporting practices, including our notifiable matter statements are available at www.lomoenergy.com.au/privacy.\n\nThis includes information about who we exchange our credit information with, how you can access your information, and how to make a complaint. Also, our energy fact sheet, which contains key details about this offer, is available at lumoenergy.com.au. Okay? Now the terms of your agreement, rates, and plan benefits are all variable. We will give you written notice of at least twenty business days if we change the terms of your agreement.\n\nAnd if we change your plan benefits or rates, we will give you at least five business days notice unless an exception occurs under the regulation. We can only increase your rates once every twelve month, but we can reduce them at any time. Also, you have a ten business day cooling off period from the day after you receive the confirmation back via email. You can cancel your agreement verbally or in writing anytime during the cooling off period without any penalty. Okay?\n\nAlso, with Luma Energy, Daniel, there is no lock in contract and no exit fees applicable for this agreement. Okay? You can exit whenever you want. Okay? And your billing frequency will be of monthly basis on first of every month, and we may contact you by any means in accordance with our privacy policy about new offers and promotions even after your agreement ends.\n\nYou can opt out at any time by contacting us. Okay? And in order to transfer your energy supply to us, we will need to receive a meterweight. This may be based on an actual read or an estimated read. Okay?\n\nAnd so do you accept our offer on these terms and agree to move to Loma Energy? Okay. So thank you for choosing and supporting 100% OZ owned company owned by the Snowy Hydro Group and has won multiple Ken Starr Awards for the best customer service. Okay? And, also, would like to inform you about the refer a friend campaign.\n\nIf you refer you any of your friends or families to Lumo, you and that person will receive $25 of eVoucher for online shopping. Okay? So, Daniel, you have mentioned you know Lumo energy pass. So have you been with Looma previously, or this is the first time you are giving us a call? Or, like, have you heard from some of your friends?\n\nHave you heard Looma Energy from some of your friends or families? Online. Okay. So we are all done here now. I'll just do a quick recap what we have done on this call.\n\nOkay? So, Daniel, you have given us a call to arrange your connection for your property, which is for Lot 91 Slash 6 Merry McQuizzing, Case Borridge, Victoria 3173. Connection date is of tomorrow's date, which is Wednesday, 04/15/2026, confirming no person on life support, no second person to be added, no concession, and no direct debit to be set up. And your mobile phone number, which is 0424724429, on this mobile phone number, you will receive a confirmation message with the connection date, and you want bills and notices via email. Right?\n\nAnd only for electricity connection, not for gas at the moment. Okay? Okay. So we are all done here now. Okay.\n\nAll I have to do now is just transfer your call to our verification team. That person will run a credit check and confirm few of the details which I have updated, okay, and that you are happy to move to Luma Energy. It won't take more than two to three minutes of yours. So, Daniel, please do not disconnect the call while I'm transferring you all to the verification team. Okay?\n\nOkay. So thank you for choosing and supporting a hundred person OZ owned company owned by the Snowy Hatter Group and has won multiple Ken Starworth for the best customer service. Okay? Thank you for calling Luma Energy. Have a great day ahead.\n\nBye. Yep. Thank you. Thank you so much. Bye.\n\nHi, Daniel. How are you today? That's great. I'm doing fine. Thank you so much for asking.\n\nMy name is Vinay, and I will be completing the verification with you from Loma Energy. So just to con you're welcome. Just to confirm, this is mister Daniel Warbeck Andre. And your date of birth, that is 1992. Confirming your email address, that is daniel@andry.co.\n\nThat is c o. Yes. And lastly, confirming the supplier address for electricity, that is Lot 91 Slash 6 Merrimack, that is M E, R R, I M A C K, Crescent, Keys, Burrough, Victoria 3173. Oh, okay. So are you the person who is responsible for the energy bills at your property?\n\nYes. Can you confirm that you accept our offer and agree to have your electricity account supplied by Luma Energy? Yes. Are you aware that you will have a ten business day cooling off period starting from the day after you receive a copy of your agreement? Yeah.\n\nSo you can cancel your agreement verbally or in writing anytime during the cooling off period without penalty. So yes. No worries. So, Nava, for the verification, we are going to perform a credit check with our external credit service that may include verifying your identity with a document issuer or official record holder. Do you consent to this?\n\nThank you so much. So the details about our privacy and credit reporting practices, including a notifiable matter statement, are available at www.lumenenergy.com.au/privacy. This includes information about who we exchange our credit information with, how you can access the information, and also how to make a complaint. Does that all sound okay? Yes.\n\nSo I'm just going to quickly run the credit check now. Just bear with my silence for a couple of seconds, please. And, yes, thank you so much for being online as well, Daniel. And, yes, as I run the credit check, the reason came as, unfortunately, your credit check really means we are unable to provide the service for you. For further information about your energy supply, you can call your distributor.\n\nAlso, you can call Allian Credit Check phone number. That is 132333. So yeah, Darl. So I would just like to inform you, I need to cancel the account that has been created for you. And as I info, for the credit check, you can directly contact the Alien and check about your details about that with them.\n\nOkay? No worries. Thank you so much for your time. Yeah. Thank you so much for your time today as well.\n\nAnd, also, just before we end this call, I would like to inform you Lumen Energy is conducting a short two question survey. Is it possible to give you ten seconds of your time more? Thank you so much. I'll quickly transfer the call to the survey line. Have a great day, and, yes, take care of yourself as well.\n\nThank you, Daniel. Cheers. Yeah. Based on your experience with Lumo Energy, how likely are you to recommend us to your friends and family? Using your keypad, please enter a score of zero to 10 with zero being not at all likely and 10 being extremely likely.\n\nSorry. Your score has not been recognized.","paragraphs":[{"sentences":[{"text":"Welcome to LUNG Energy.","start":1.92,"end":3.62,"sentiment":"neutral","sentiment_score":0.22205273434519768},{"text":"If you have an electricity fault or gas emergency, press 1.","start":10.48,"end":14.5,"sentiment":"neutral","sentiment_score":0.06803068704903126},{"text":"If you would like to make a debit or credit card payment, press 2.","start":15.095,"end":19.435,"sentiment":"neutral","sentiment_score":0.06033537057893617},{"text":"If you are calling us about moving in or out of your home, press 3.","start":19.895,"end":24.075,"sentiment":"neutral","sentiment_score":0.03701416204373042},{"text":"To join Lumo or discuss your current offer, press 4.","start":24.695,"end":28.395,"sentiment":"neutral","sentiment_score":0.05042819865047932}],"sentiment":"neutral","sentiment_score":0.06556922407751833,"num_words":54,"start":1.92,"end":28.395},{"sentences":[{"text":"Or transferring you to the next available consultant.","start":28.855,"end":36.88,"sentiment":"neutral","sentiment_score":0.051075443625450134},{"text":"Welcome to Loomenergy.","start":44.175,"end":45.394997,"sentiment":"neutral","sentiment_score":0.19914807875951132},{"text":"This is Frito from the customer loyalty team.","start":46.495,"end":49.475,"sentiment":"neutral","sentiment_score":0.2615400590002537},{"text":"And how may I assist you for today?","start":49.774998,"end":51.635,"sentiment":"neutral","sentiment_score":0.2300480492413044},{"text":"Hi.","start":55.055,"end":55.214996,"sentiment":"neutral","sentiment_score":0.2787718176841736}],"sentiment":"neutral","sentiment_score":0.18634015960352762,"num_words":28,"start":28.855,"end":55.214996},{"sentences":[{"text":"I'm doing good.","start":55.214996,"end":55.855,"sentiment":"positive","sentiment_score":0.46195443471272785},{"text":"How about you?","start":55.855,"end":56.835,"sentiment":"positive","sentiment_score":0.37748826543490094},{"text":"Okay.","start":68.85,"end":69.25,"sentiment":"neutral","sentiment_score":0.03420687094330788},{"text":"So I mean to say that you have tried to sign up with us online?","start":69.25,"end":72.47,"sentiment":"neutral","sentiment_score":0.015391723687450091},{"text":"No worries.","start":75.575,"end":76.134995,"sentiment":"neutral","sentiment_score":0.07088303938508034}],"sentiment":"neutral","sentiment_score":0.1218823710611711,"num_words":24,"start":55.214996,"end":76.134995},{"sentences":[{"text":"Let me have a check on today.","start":76.134995,"end":77.655,"sentiment":"neutral","sentiment_score":0.0641336552798748},{"text":"Okay?","start":77.655,"end":78.155,"sentiment":"neutral","sentiment_score":0.04720580577850342},{"text":"Could you please help me out with your phone number, please?","start":79.494995,"end":82.235,"sentiment":"neutral","sentiment_score":0.040648054162209686},{"text":"Thank you.","start":93.060005,"end":93.8,"sentiment":"neutral","sentiment_score":0.26614169031381607},{"text":"Yeah.","start":94.1,"end":94.5,"sentiment":"neutral","sentiment_score":0.10242438316345216}],"sentiment":"neutral","sentiment_score":0.07172626146877353,"num_words":22,"start":76.134995,"end":94.5},{"sentences":[{"text":"And could you please help me out with your first and your last name, please?","start":94.5,"end":98.200005,"sentiment":"neutral","sentiment_score":0.056352249532938006},{"text":"Thank you so much.","start":104.815,"end":105.695,"sentiment":"positive","sentiment_score":0.3822120279073715},{"text":"Just a last bit of information.","start":105.695,"end":107.235,"sentiment":"neutral","sentiment_score":0.1027427576482296},{"text":"Could you please help me out with the with your date of birth, please?","start":107.935,"end":111.315,"sentiment":"neutral","sentiment_score":0.05601447980318751},{"text":"Thank you for providing me with all of the details, Daniel.","start":116.45,"end":119.43,"sentiment":"neutral","sentiment_score":0.31506344405087555}],"sentiment":"neutral","sentiment_score":0.14480978004634382,"num_words":50,"start":94.5,"end":119.43},{"sentences":[{"text":"Yes, Daniel.","start":121.09,"end":121.89,"sentiment":"neutral","sentiment_score":0.07755259424448013},{"text":"So as I can see there, for the property address, which is the Number 6 Merry Mac Crescent, Keysborough, Victoria 3173.","start":121.89,"end":131.245,"sentiment":"neutral","sentiment_score":0.07346855902246066},{"text":"For this property, you have signed up with us online for the electricity.","start":131.865,"end":135.565,"sentiment":"neutral","sentiment_score":0.09049684783587089},{"text":"Is that right?","start":135.705,"end":136.525,"sentiment":"neutral","sentiment_score":0.10798545678456624},{"text":"So, Daniel, as you're calling in regards to notice sign up status on the account?","start":139.145,"end":143.46,"sentiment":"neutral","sentiment_score":0.05227571576833725}],"sentiment":"neutral","sentiment_score":0.07374992697603172,"num_words":54,"start":121.09,"end":143.46},{"sentences":[{"text":"No worries.","start":146.5,"end":146.98001,"sentiment":"neutral","sentiment_score":0.07667387276887894},{"text":"I just want to know when the electricity will be connected at the property from our end.","start":146.98001,"end":150.90001,"sentiment":"neutral","sentiment_score":0.06864416906062294},{"text":"Is that right?","start":150.90001,"end":151.8,"sentiment":"neutral","sentiment_score":0.09094027429819107},{"text":"No worries, Daniel.","start":153.78,"end":154.66,"sentiment":"neutral","sentiment_score":0.05226725712418556},{"text":"Okay.","start":154.66,"end":154.90001,"sentiment":"neutral","sentiment_score":0.05819325894117355}],"sentiment":"neutral","sentiment_score":0.06954286433756351,"num_words":26,"start":146.5,"end":154.90001},{"sentences":[{"text":"Yeah.","start":154.90001,"end":155.06001,"sentiment":"neutral","sentiment_score":0.04957681894302368},{"text":"I would request you, Daniel, to please be on the call.","start":155.06001,"end":157.46,"sentiment":"neutral","sentiment_score":0.015503516590053385},{"text":"Okay?","start":157.46,"end":157.96,"sentiment":"neutral","sentiment_score":0.007421188056468964},{"text":"I will now have to get your call transferred to our customer solutions team.","start":158.265,"end":162.765,"sentiment":"neutral","sentiment_score":-0.02097294931965215},{"text":"Okay?","start":162.905,"end":163.22499,"sentiment":"neutral","sentiment_score":-0.0024602520279586315}],"sentiment":"neutral","sentiment_score":-0.0024480304647503154,"num_words":28,"start":154.90001,"end":163.22499},{"sentences":[{"text":"They will have a look onto your account, and they will let you know the sign up status onto the account.","start":163.22499,"end":167.94499,"sentiment":"neutral","sentiment_score":0.0835366156839189},{"text":"Okay?","start":167.94499,"end":168.44499,"sentiment":"neutral","sentiment_score":0.0722833201289177},{"text":"No worries, Daniel.","start":170.79,"end":171.59,"sentiment":"neutral","sentiment_score":0.14111230770746866},{"text":"I would request you to please be on the call in about the next three to four minutes and get your call transferred to a different department.","start":171.59,"end":176.97,"sentiment":"neutral","sentiment_score":0.04843503126391658},{"text":"Please stay connected on the call.","start":177.11,"end":178.39,"sentiment":"neutral","sentiment_score":0.05039471201598644}],"sentiment":"neutral","sentiment_score":0.0665517808419877,"num_words":58,"start":163.22499,"end":178.39},{"sentences":[{"text":"Okay?","start":178.39,"end":178.89,"sentiment":"neutral","sentiment_score":0.12240071594715118},{"text":"Yeah.","start":180.63,"end":181.03,"sentiment":"neutral","sentiment_score":0.26728829741477966},{"text":"No worries.","start":181.03,"end":181.59,"sentiment":"neutral","sentiment_score":0.28427495062351227},{"text":"And thank you for supporting 100% of your company, Daniel.","start":181.59,"end":184.39,"sentiment":"positive","sentiment_score":0.6364857941865921},{"text":"Have a great and wonderful day.","start":184.39,"end":185.745,"sentiment":"positive","sentiment_score":0.6977974971135458}],"sentiment":"positive","sentiment_score":0.5754940919578075,"num_words":20,"start":178.39,"end":185.745},{"sentences":[{"text":"Bye.","start":185.825,"end":186.22499,"sentiment":"neutral","sentiment_score":0.32961469888687134},{"text":"Thank you.","start":186.22499,"end":190.485,"sentiment":"neutral","sentiment_score":0.3021863326430321},{"text":"Thank you for your patience, Daniel.","start":469.635,"end":471.155,"sentiment":"neutral","sentiment_score":0.1653771698474884},{"text":"I'm so sorry for the long call.","start":471.155,"end":472.775,"sentiment":"neutral","sentiment_score":-0.3000612812382834},{"text":"Yes.","start":474.83502,"end":475.32,"sentiment":"neutral","sentiment_score":0.06815798580646515}],"sentiment":"neutral","sentiment_score":-0.006236505859038409,"num_words":17,"start":185.825,"end":475.32},{"sentences":[{"text":"Yes, Daniel.","start":475.4,"end":475.96002,"sentiment":"neutral","sentiment_score":0.053354449570178986},{"text":"Okay.","start":475.96002,"end":476.08002,"sentiment":"neutral","sentiment_score":0.04281829670071602},{"text":"I would request you to please be on the call.","start":476.08002,"end":478.12,"sentiment":"neutral","sentiment_score":0.030627683363854886},{"text":"Okay?","start":478.12,"end":478.6,"sentiment":"neutral","sentiment_score":0.024614810943603516},{"text":"Okay.","start":478.6,"end":478.92,"sentiment":"neutral","sentiment_score":0.0167972631752491}],"sentiment":"neutral","sentiment_score":0.03314774023989837,"num_words":15,"start":475.4,"end":478.92},{"sentences":[{"text":"I just got your call connected to one of the agents from the other department.","start":478.92,"end":482.38,"sentiment":"neutral","sentiment_score":0.032233275721470514},{"text":"He's just taking a few details in regards to your account.","start":483.08002,"end":485.64,"sentiment":"neutral","sentiment_score":0.04925973611799153},{"text":"Okay?","start":485.64,"end":486.14,"sentiment":"neutral","sentiment_score":0.040568143129348755},{"text":"Within a few minutes, I'll get your call transferred to the team.","start":486.2,"end":489.0,"sentiment":"neutral","sentiment_score":0.04401615137855212},{"text":"Okay?","start":489.0,"end":489.4,"sentiment":"neutral","sentiment_score":0.027641063556075096}],"sentiment":"neutral","sentiment_score":0.040543981408700344,"num_words":40,"start":478.92,"end":489.4},{"sentences":[{"text":"Please stay connected on the line.","start":489.4,"end":491.1,"sentiment":"neutral","sentiment_score":0.03956075602521499},{"text":"Thank you so much.","start":491.525,"end":492.405,"sentiment":"positive","sentiment_score":0.3851165995001793},{"text":"Thank you.","start":492.405,"end":493.145,"sentiment":"neutral","sentiment_score":0.2672633230686188},{"text":"Thank you for your patience, Mac.","start":589.5,"end":591.27997,"sentiment":"neutral","sentiment_score":0.22436273843050003},{"text":"Thank you for your patience, Daniel.","start":591.5,"end":592.86,"sentiment":"neutral","sentiment_score":0.048354800790548325}],"sentiment":"neutral","sentiment_score":0.16452761731731394,"num_words":24,"start":489.4,"end":592.86},{"sentences":[{"text":"I'm so sorry.","start":592.86,"end":593.76,"sentiment":"neutral","sentiment_score":-0.10819047192732494},{"text":"Hello?","start":596.06,"end":596.56,"sentiment":"neutral","sentiment_score":-0.005208048969507217},{"text":"Yeah.","start":596.94,"end":597.34,"sentiment":"neutral","sentiment_score":-0.001876484602689743},{"text":"Yeah.","start":597.34,"end":597.58,"sentiment":"neutral","sentiment_score":-0.0008406816050410271},{"text":"So, Daniel, just wanted to wanted to know that are you moving into this property address, or are you switching the retailer?","start":597.58,"end":604.785,"sentiment":"neutral","sentiment_score":-0.011090452719310468}],"sentiment":"neutral","sentiment_score":-0.020588806813715825,"num_words":28,"start":592.86,"end":604.785},{"sentences":[{"text":"Okay.","start":610.925,"end":611.165,"sentiment":"neutral","sentiment_score":-0.0455896221101284},{"text":"So you're not with any other retailer as well?","start":611.165,"end":613.58496,"sentiment":"neutral","sentiment_score":-0.045125958820184074},{"text":"Okay.","start":616.85004,"end":617.25,"sentiment":"neutral","sentiment_score":-0.05063861608505249},{"text":"And you're not moving into any property.","start":617.25,"end":619.09,"sentiment":"neutral","sentiment_score":-0.08766067719885282},{"text":"Right?","start":619.09,"end":619.59,"sentiment":"neutral","sentiment_score":-0.08414134383201599}],"sentiment":"neutral","sentiment_score":-0.06316462904214859,"num_words":19,"start":610.925,"end":619.59},{"sentences":[{"text":"Dental property.","start":623.01,"end":623.73004,"sentiment":"neutral","sentiment_score":-0.03420630842447281},{"text":"No worries.","start":623.73004,"end":624.21,"sentiment":"neutral","sentiment_score":-0.016192716546356678},{"text":"K.","start":624.21,"end":624.37,"sentiment":"neutral","sentiment_score":-0.012815743684768677},{"text":"Please be on the call.","start":624.37,"end":625.17004,"sentiment":"neutral","sentiment_score":-0.006085505709052086},{"text":"I'm just having a word with the team, and I'll get your call transferred.","start":625.17004,"end":627.65,"sentiment":"neutral","sentiment_score":0.009326085581311159}],"sentiment":"neutral","sentiment_score":-0.0005615051680554947,"num_words":24,"start":623.01,"end":627.65},{"sentences":[{"text":"Okay?","start":627.65,"end":628.13,"sentiment":"neutral","sentiment_score":0.013469148427248},{"text":"Thank you.","start":628.13,"end":628.87,"sentiment":"neutral","sentiment_score":0.11158166825771332},{"text":"Thank you for your patience, Daniel.","start":840.89996,"end":842.33997,"sentiment":"neutral","sentiment_score":0.07586467514435451},{"text":"I'm once again so sorry for the long hold.","start":842.33997,"end":844.42,"sentiment":"neutral","sentiment_score":-0.2943034635649787},{"text":"So sorry for the inconvenience.","start":844.42,"end":845.8,"sentiment":"neutral","sentiment_score":-0.32044950425624846}],"sentiment":"neutral","sentiment_score":-0.15474600685031517,"num_words":23,"start":627.65,"end":845.8},{"sentences":[{"text":"Yes, Daniel.","start":848.26,"end":848.89996,"sentiment":"neutral","sentiment_score":0.023838129825890064},{"text":"Just wanted to confirm some details.","start":848.89996,"end":850.76,"sentiment":"neutral","sentiment_score":0.020233888179063797},{"text":"Okay?","start":850.89996,"end":851.39996,"sentiment":"neutral","sentiment_score":0.012084102258086205},{"text":"So I just stated it is a rental property.","start":851.71497,"end":854.535,"sentiment":"neutral","sentiment_score":-0.02169576163093249},{"text":"So are you moving into this property address or, like, you are residing at this property for the last few months?","start":855.235,"end":862.535,"sentiment":"neutral","sentiment_score":-0.02380077172780321}],"sentiment":"neutral","sentiment_score":-0.01317729153789771,"num_words":39,"start":848.26,"end":862.535},{"sentences":[{"text":"Okay.","start":869.76,"end":870.08,"sentiment":"neutral","sentiment_score":-0.03390977159142494},{"text":"So you mean to say that the tenants were residing at the property, and now you have taken over the account under your name.","start":870.08,"end":875.60004,"sentiment":"neutral","sentiment_score":-0.048409612073252596},{"text":"Right?","start":875.60004,"end":876.10004,"sentiment":"neutral","sentiment_score":-0.00629696249961853},{"text":"No worries.","start":878.105,"end":878.76495,"sentiment":"neutral","sentiment_score":0.06606371328234673},{"text":"Okay.","start":878.82495,"end":879.32495,"sentiment":"neutral","sentiment_score":0.07750152796506882}],"sentiment":"neutral","sentiment_score":-0.03422098170066702,"num_words":29,"start":869.76,"end":879.32495},{"sentences":[{"text":"And yeah.","start":879.94495,"end":880.425,"sentiment":"neutral","sentiment_score":0.07225433737039566},{"text":"No worries.","start":880.425,"end":880.90497,"sentiment":"neutral","sentiment_score":0.08953816816210747},{"text":"Please be on the line, Daniel.","start":880.90497,"end":881.94495,"sentiment":"neutral","sentiment_score":0.08511801933248837},{"text":"Okay?","start":881.94495,"end":882.185,"sentiment":"neutral","sentiment_score":0.0588974803686142},{"text":"I'll just have a word with the team.","start":882.185,"end":883.625,"sentiment":"neutral","sentiment_score":0.05839011864736676}],"sentiment":"neutral","sentiment_score":0.07159534508460447,"num_words":19,"start":879.94495,"end":883.625},{"sentences":[{"text":"Okay?","start":883.625,"end":883.94495,"sentiment":"neutral","sentiment_score":0.08209749311208725},{"text":"Thank you.","start":883.94495,"end":884.685,"sentiment":"positive","sentiment_score":0.3554597795009613},{"text":"Yeah.","start":1051.855,"end":1052.095,"sentiment":"neutral","sentiment_score":0.1876114010810852},{"text":"Hi, mister Daniel.","start":1052.095,"end":1053.1349,"sentiment":"neutral","sentiment_score":0.20595198372999826},{"text":"This is Mike from Lumo Energy sales team.","start":1053.1349,"end":1055.855,"sentiment":"neutral","sentiment_score":0.22318522073328495}],"sentiment":"neutral","sentiment_score":0.22559774468342464,"num_words":15,"start":883.625,"end":1055.855},{"sentences":[{"text":"How are you doing today, sir?","start":1055.855,"end":1057.315,"sentiment":"neutral","sentiment_score":0.3163582682609558},{"text":"I'm fine.","start":1060.05,"end":1060.61,"sentiment":"neutral","sentiment_score":0.32398802042007446},{"text":"Thank you for asking.","start":1060.61,"end":1061.49,"sentiment":"positive","sentiment_score":0.4929717257618904},{"text":"So my colleague has mentioned that you have recently signed up online, and you are, like, previously, the tenants who are having bills under their name.","start":1061.49,"end":1071.49,"sentiment":"neutral","sentiment_score":-0.004823262373415323},{"text":"Now you want to take over this account under your name.","start":1071.49,"end":1073.925,"sentiment":"neutral","sentiment_score":-0.03368167240511288}],"sentiment":"neutral","sentiment_score":0.08208386398547766,"num_words":49,"start":1055.855,"end":1073.925},{"sentences":[{"text":"Right?","start":1073.925,"end":1074.425,"sentiment":"neutral","sentiment_score":0.007717696949839592},{"text":"Okay.","start":1076.965,"end":1077.365,"sentiment":"neutral","sentiment_score":-0.026524433866143227},{"text":"Okay.","start":1077.365,"end":1077.765,"sentiment":"neutral","sentiment_score":-0.08509046584367752},{"text":"So, sir, as I'm able to see, your the online sign up that you have done, it's still not verified.","start":1077.765,"end":1083.385,"sentiment":"neutral","sentiment_score":-0.219479026645422},{"text":"Okay?","start":1083.445,"end":1083.6849,"sentiment":"neutral","sentiment_score":-0.23331747949123385}],"sentiment":"neutral","sentiment_score":-0.19694980063165227,"num_words":24,"start":1073.925,"end":1083.6849},{"sentences":[{"text":"So we need to cancel that request and create a new request as it was mentioned as in you are changing your retailer for that property.","start":1083.6849,"end":1090.5099,"sentiment":"neutral","sentiment_score":-0.2889181696451627},{"text":"But currently, you are moving into that property.","start":1090.5099,"end":1092.75,"sentiment":"neutral","sentiment_score":-0.21365422569215298},{"text":"You want bills under your name.","start":1092.75,"end":1094.0299,"sentiment":"neutral","sentiment_score":-0.2164141684770584},{"text":"So we need to cancel that request and need to create a new new request under your name.","start":1094.0299,"end":1100.0299,"sentiment":"neutral","sentiment_score":-0.2785370896259944},{"text":"Okay?","start":1100.0299,"end":1100.445,"sentiment":"neutral","sentiment_score":-0.05909716337919235}],"sentiment":"neutral","sentiment_score":-0.264277220403744,"num_words":59,"start":1083.6849,"end":1100.445},{"sentences":[{"text":"So just allow me a moment.","start":1100.845,"end":1103.0249,"sentiment":"neutral","sentiment_score":0.01939545354495446},{"text":"Yep.","start":1103.325,"end":1103.825,"sentiment":"neutral","sentiment_score":0.05421261116862297},{"text":"I'm having three of your details.","start":1103.8849,"end":1105.505,"sentiment":"neutral","sentiment_score":0.030642067392667133},{"text":"We'll verify their details first, and after that, we'll proceed with the sign up.","start":1105.565,"end":1109.1649,"sentiment":"neutral","sentiment_score":0.05932502155857427},{"text":"Okay?","start":1109.1649,"end":1109.6649,"sentiment":"neutral","sentiment_score":0.04118245840072632}],"sentiment":"neutral","sentiment_score":0.04379180346482566,"num_words":28,"start":1100.845,"end":1109.6649},{"sentences":[{"text":"So confirming your name is mister Daniel Andree, which is d a n I e l, space, a n d r, e e.","start":1109.8849,"end":1121.44,"sentiment":"neutral","sentiment_score":0.01881896748976863},{"text":"Is that correct?","start":1121.44,"end":1122.2599,"sentiment":"neutral","sentiment_score":0.033402291436990104},{"text":"Okay.","start":1124.3999,"end":1124.88,"sentiment":"neutral","sentiment_score":0.04806874692440033},{"text":"Confirming your date of birth, 12/31/1992.","start":1124.88,"end":1129.2999,"sentiment":"neutral","sentiment_score":0.04694318833450476},{"text":"Confirming your email address, daniel@andry.co.","start":1132.325,"end":1137.145,"sentiment":"neutral","sentiment_score":0.05204192474484444}],"sentiment":"neutral","sentiment_score":0.029552121769244735,"num_words":38,"start":1109.8849,"end":1137.145},{"sentences":[{"text":"Okay.","start":1139.445,"end":1139.945,"sentiment":"neutral","sentiment_score":-0.013515342026948929},{"text":"Confirming your mobile phone number, which is 0424724425.","start":1140.005,"end":1145.145,"sentiment":"neutral","sentiment_score":0.04381151217967272},{"text":"429.","start":1149.97,"end":1150.85,"sentiment":"neutral","sentiment_score":-0.006117413751780987},{"text":"Yep.","start":1150.85,"end":1151.25,"sentiment":"neutral","sentiment_score":0.0251382514834404},{"text":"Okay.","start":1151.25,"end":1151.65,"sentiment":"neutral","sentiment_score":0.0240771546959877}],"sentiment":"neutral","sentiment_score":0.03167289565317333,"num_words":12,"start":1139.445,"end":1151.65},{"sentences":[{"text":"4 29.","start":1151.65,"end":1152.45,"sentiment":"neutral","sentiment_score":0.012293632607907057},{"text":"And do you have any alternate yep.","start":1152.45,"end":1155.41,"sentiment":"neutral","sentiment_score":0.021625373113368238},{"text":"I'll confirm once again.","start":1155.41,"end":1156.53,"sentiment":"neutral","sentiment_score":0.03693569824099541},{"text":"0424724429.","start":1156.53,"end":1160.47,"sentiment":"neutral","sentiment_score":0.012737801298499107},{"text":"Okay.","start":1162.225,"end":1162.545,"sentiment":"neutral","sentiment_score":0.0441080629825592}],"sentiment":"neutral","sentiment_score":0.025370235616962115,"num_words":15,"start":1151.65,"end":1162.545},{"sentences":[{"text":"Do you have any alternate number apart from this, or this is the only number you use?","start":1162.545,"end":1167.125,"sentiment":"neutral","sentiment_score":-0.014461096595315373},{"text":"Okay.","start":1169.905,"end":1170.385,"sentiment":"neutral","sentiment_score":0.06621818244457245},{"text":"And as I'm able to see, as in for identification proof, you have updated your passport.","start":1170.385,"end":1175.205,"sentiment":"neutral","sentiment_score":0.14049080898985267},{"text":"So do you have your passport available with you?","start":1175.43,"end":1177.75,"sentiment":"neutral","sentiment_score":0.07285847804612583},{"text":"So I just need to confirm the passport number.","start":1177.75,"end":1180.17,"sentiment":"neutral","sentiment_score":0.007177539997630649}],"sentiment":"neutral","sentiment_score":0.05362608935683966,"num_words":52,"start":1162.545,"end":1180.17},{"sentences":[{"text":"So it will be PAsInPeterBAsInBravo5806059.","start":1183.43,"end":1190.595,"sentiment":"neutral","sentiment_score":0.14536007940769197},{"text":"Is that correct?","start":1190.6749,"end":1191.495,"sentiment":"neutral","sentiment_score":0.13409259418646494},{"text":"And, Daniel, can you please confirm that as per your passport, do you have any middle name or middle initial or only mister Daniel Andrei is mentioned as per the passport?","start":1194.355,"end":1204.375,"sentiment":"neutral","sentiment_score":0.06374737428080651},{"text":"Because we need to perform a credit check.","start":1204.85,"end":1207.17,"sentiment":"neutral","sentiment_score":-0.08946224907413125},{"text":"So we need the name as per the ID proof which you are providing us.","start":1207.17,"end":1210.7101,"sentiment":"neutral","sentiment_score":-0.005425902207692465}],"sentiment":"neutral","sentiment_score":0.037228391235393864,"num_words":62,"start":1183.43,"end":1210.7101},{"sentences":[{"text":"W a r w I c k.","start":1218.3251,"end":1221.545,"sentiment":"neutral","sentiment_score":0.03006954916885921},{"text":"So is it okay.","start":1222.645,"end":1224.4851,"sentiment":"neutral","sentiment_score":0.17963535152375698},{"text":"So it will be w as in whiskey, a alpha, r Romeo, again whiskey, India, Charlie, kilo.","start":1224.4851,"end":1232.3451,"sentiment":"neutral","sentiment_score":0.09370782313977971},{"text":"Okay.","start":1236.25,"end":1236.57,"sentiment":"neutral","sentiment_score":0.1028364673256874},{"text":"So it will be Daniel Warwick Andre, your name as per the passport.","start":1236.57,"end":1241.23,"sentiment":"neutral","sentiment_score":0.0872941853908392}],"sentiment":"neutral","sentiment_score":0.08951719335856892,"num_words":42,"start":1218.3251,"end":1241.23},{"sentences":[{"text":"Right?","start":1241.2899,"end":1241.7899,"sentiment":"neutral","sentiment_score":0.0813494324684143},{"text":"Okay.","start":1243.69,"end":1244.1699,"sentiment":"neutral","sentiment_score":0.020860079675912857},{"text":"Do you wish to add any second person apart from you on this account?","start":1244.1699,"end":1247.95,"sentiment":"neutral","sentiment_score":-0.04288836608507803},{"text":"Okay.","start":1250.645,"end":1251.145,"sentiment":"neutral","sentiment_score":-0.005959947593510151},{"text":"And are you looking for the electricity sign up only or for the gas as well?","start":1251.365,"end":1255.4651,"sentiment":"neutral","sentiment_score":-0.011427521938458085}],"sentiment":"neutral","sentiment_score":-0.020819027625927418,"num_words":33,"start":1241.2899,"end":1255.4651},{"sentences":[{"text":"Just electricity.","start":1258.3251,"end":1259.145,"sentiment":"neutral","sentiment_score":0.01598374079912901},{"text":"Okay.","start":1259.8451,"end":1260.3451,"sentiment":"neutral","sentiment_score":0.06362292915582657},{"text":"And now confirming your property address, which will be 6 Merry Mac Cuisine, Keesbroke, Keesborage, Victoria 3173.","start":1262.25,"end":1272.11,"sentiment":"neutral","sentiment_score":0.09618172443964902},{"text":"Right?","start":1272.17,"end":1272.67,"sentiment":"neutral","sentiment_score":0.09579217433929443},{"text":"Okay.","start":1274.3301,"end":1274.8301,"sentiment":"neutral","sentiment_score":0.12784086167812347}],"sentiment":"neutral","sentiment_score":0.08883239828388799,"num_words":22,"start":1258.3251,"end":1274.8301},{"sentences":[{"text":"Yep.","start":1275.605,"end":1276.0851,"sentiment":"neutral","sentiment_score":0.11172366142272948},{"text":"Just allow me a moment.","start":1276.0851,"end":1277.625,"sentiment":"neutral","sentiment_score":0.07197496891021729},{"text":"Okay.","start":1279.765,"end":1280.165,"sentiment":"neutral","sentiment_score":-0.009514017961919308},{"text":"And confirming, sir, that you would like to receive your energy bills and notices via email.","start":1280.165,"end":1286.505,"sentiment":"neutral","sentiment_score":0.20174225978553295},{"text":"Okay.","start":1291.14,"end":1291.54,"sentiment":"neutral","sentiment_score":0.22646474838256836}],"sentiment":"neutral","sentiment_score":0.163184391373458,"num_words":24,"start":1275.605,"end":1291.54},{"sentences":[{"text":"So certain notices may be delivered to you via post.","start":1291.54,"end":1295.24,"sentiment":"neutral","sentiment_score":0.1324252098798752},{"text":"Only if in case we are unable to send in bills to your nominated email address, We will send it to you via post and may update your delivery preferences.","start":1295.54,"end":1305.115,"sentiment":"neutral","sentiment_score":0.11169145765403907},{"text":"Okay?","start":1305.1749,"end":1305.6749,"sentiment":"neutral","sentiment_score":0.10679148882627489},{"text":"And now can you please confirm that will your postal and your supply address remains the same or different?","start":1308.2949,"end":1314.875,"sentiment":"neutral","sentiment_score":0.0693362976767515},{"text":"Okay.","start":1318.71,"end":1318.95,"sentiment":"neutral","sentiment_score":0.03122112900018692}],"sentiment":"neutral","sentiment_score":0.10049832954269941,"num_words":61,"start":1291.54,"end":1318.95},{"sentences":[{"text":"And are you the owner or the tenant of this property?","start":1318.95,"end":1321.69,"sentiment":"neutral","sentiment_score":0.007689622654156251},{"text":"Owner.","start":1324.15,"end":1324.65,"sentiment":"neutral","sentiment_score":0.007937708869576454},{"text":"And just a moment.","start":1325.35,"end":1328.615,"sentiment":"neutral","sentiment_score":0.02170261600986123},{"text":"And, like, how did you came to know about Lomo?","start":1329.795,"end":1331.875,"sentiment":"neutral","sentiment_score":0.016894457582384347},{"text":"Like, have you searched somewhere in any of the website or someone has referred you?","start":1331.875,"end":1335.655,"sentiment":"neutral","sentiment_score":0.01427050003161033}],"sentiment":"neutral","sentiment_score":0.013715514595188745,"num_words":41,"start":1318.95,"end":1335.655},{"sentences":[{"text":"So, like like, the previous owners or the tenants were having an account with Looma, so you want to go with Looma Energy.","start":1338.835,"end":1345.99,"sentiment":"neutral","sentiment_score":-0.038371039473492165},{"text":"Right?","start":1346.29,"end":1346.79,"sentiment":"neutral","sentiment_score":-0.01540848519653082},{"text":"Okay.","start":1350.37,"end":1350.85,"sentiment":"neutral","sentiment_score":-0.03994734585285187},{"text":"So okay.","start":1350.85,"end":1355.025,"sentiment":"neutral","sentiment_score":-0.009421193972229958},{"text":"Just allow me a moment.","start":1355.025,"end":1356.5449,"sentiment":"neutral","sentiment_score":0.00871756300330162}],"sentiment":"neutral","sentiment_score":-0.028535759745864198,"num_words":32,"start":1338.835,"end":1356.5449},{"sentences":[{"text":"Okay.","start":1356.5449,"end":1357.0449,"sentiment":"neutral","sentiment_score":0.046151213347911835},{"text":"So as the location is in Victoria, so in Victoria, the best plan, what Lumo is offering at your property is the Lumo plus plan.","start":1357.1849,"end":1364.645,"sentiment":"neutral","sentiment_score":0.13136232659220695},{"text":"Okay.","start":1364.7849,"end":1365.105,"sentiment":"neutral","sentiment_score":0.17896535992622375},{"text":"With this plan, Daniel, there is no lock in contract and no exit fees applicable for this agreement.","start":1365.105,"end":1370.61,"sentiment":"neutral","sentiment_score":0.17686421155101723},{"text":"Okay?","start":1370.61,"end":1371.11,"sentiment":"neutral","sentiment_score":0.13799044489860535}],"sentiment":"neutral","sentiment_score":0.14849393458470053,"num_words":46,"start":1356.5449,"end":1371.11},{"sentences":[{"text":"You can exit whenever you want.","start":1371.25,"end":1373.33,"sentiment":"neutral","sentiment_score":0.1442906657854716},{"text":"And for this, our energy fact sheet, which contains key details about this offer, is available at lumoenergy.com.au.","start":1373.33,"end":1382.0499,"sentiment":"neutral","sentiment_score":0.19847073819902208},{"text":"Okay?","start":1382.0499,"end":1382.505,"sentiment":"neutral","sentiment_score":0.12132706493139268},{"text":"The rates which we are going to discuss on this call will be inclusive GST.","start":1382.585,"end":1386.285,"sentiment":"neutral","sentiment_score":0.1442723388473193},{"text":"So I have also done a quick comparison for you.","start":1386.745,"end":1389.545,"sentiment":"neutral","sentiment_score":0.1493548646569252}],"sentiment":"neutral","sentiment_score":0.16434356153011323,"num_words":50,"start":1371.25,"end":1389.545},{"sentences":[{"text":"So, like, there is a reference price, which has been set by the regulator called the default offer price, which aims to help customers compare energy plans.","start":1389.545,"end":1397.965,"sentiment":"neutral","sentiment_score":0.1252221167087555},{"text":"So the plan which I'm offering you, this plan is 15 less than the Victorian default of a price.","start":1398.8201,"end":1405.24,"sentiment":"positive","sentiment_score":0.44037529983018575},{"text":"And, also, I'll help you with the lowest possible price.","start":1405.54,"end":1407.9401,"sentiment":"positive","sentiment_score":0.4166034787893295},{"text":"So on the Lumo Plus is the average customer with a single rate tariff in the United Energy Distribution area who uses 4,000 kilowatt hour, in a year, he would pay $1333.0.05, which is all inclusive of GST.","start":1407.9401,"end":1424.3351,"sentiment":"neutral","sentiment_score":0.22290265217826172},{"text":"But, however, Daniel, your bill will differ depending on your actual usage only.","start":1424.76,"end":1429.02,"sentiment":"neutral","sentiment_score":-0.07230197781553635}],"sentiment":"neutral","sentiment_score":0.219072028818839,"num_words":107,"start":1389.545,"end":1429.02},{"sentences":[{"text":"So the rates which we are going to discuss for electricity will be inclusive of GST.","start":1429.4,"end":1434.14,"sentiment":"neutral","sentiment_score":0.014994401950389147},{"text":"Your anytime tariff rates will be 24.398¢ for per kilowatt hour, and your service to property will be 97.845¢ per day.","start":1434.2001,"end":1446.6951,"sentiment":"neutral","sentiment_score":0.02109348278884825},{"text":"Okay?","start":1446.6951,"end":1447.1951,"sentiment":"neutral","sentiment_score":0.042317651212215424},{"text":"Do you want me to accept this plan for you and proceed with the sign up?","start":1449.5751,"end":1453.035,"sentiment":"neutral","sentiment_score":0.2454653698951006},{"text":"Okay.","start":1455.24,"end":1455.72,"sentiment":"neutral","sentiment_score":0.16082797944545746}],"sentiment":"neutral","sentiment_score":0.09002411609761557,"num_words":55,"start":1429.4,"end":1455.72},{"sentences":[{"text":"So your billing frequency will be off monthly basis.","start":1455.72,"end":1458.36,"sentiment":"neutral","sentiment_score":0.06013222907980283},{"text":"So do you have any specific bill issue date, like first of every month or the last of every month?","start":1458.36,"end":1464.0599,"sentiment":"neutral","sentiment_score":0.028240897273644806},{"text":"So is it okay if I'll select as first of every month you want Lumo to issue a bill to you?","start":1466.8949,"end":1471.3949,"sentiment":"neutral","sentiment_score":-0.025519416268382753},{"text":"Okay.","start":1473.1349,"end":1473.6349,"sentiment":"neutral","sentiment_score":0.12112821638584136},{"text":"Okay.","start":1473.695,"end":1474.095,"sentiment":"neutral","sentiment_score":0.08221529424190521}],"sentiment":"neutral","sentiment_score":0.014873918772746738,"num_words":52,"start":1455.72,"end":1474.095},{"sentences":[{"text":"So we will attempt to issue your bill on the day of the month you have nominated, which is first of every month, other factors such as public holidays or weekends may impact the lead, your bill is issued.","start":1474.095,"end":1483.91,"sentiment":"neutral","sentiment_score":-0.0070391495544941},{"text":"Okay?","start":1483.91,"end":1484.41,"sentiment":"neutral","sentiment_score":-0.0034898873418569565},{"text":"And currently, electricity is connected, or it is disconnected at the moment?","start":1486.55,"end":1490.3301,"sentiment":"neutral","sentiment_score":-0.05710287516315778},{"text":"Disconnected.","start":1492.695,"end":1493.195,"sentiment":"neutral","sentiment_score":-0.12292661517858504},{"text":"So when you want me to arrange your connection under your name, today is okay, or do you have any specific date?","start":1493.415,"end":1499.035,"sentiment":"neutral","sentiment_score":-0.01717902897772464}],"sentiment":"neutral","sentiment_score":-0.0195215529948473,"num_words":75,"start":1474.095,"end":1499.035},{"sentences":[{"text":"Today or tomorrow.","start":1501.735,"end":1502.875,"sentiment":"neutral","sentiment_score":-0.010549509276946386},{"text":"Okay.","start":1502.935,"end":1503.255,"sentiment":"neutral","sentiment_score":0.009199906140565872},{"text":"I'll check for the best possible date.","start":1503.255,"end":1505.25,"sentiment":"neutral","sentiment_score":0.0008703262678214482},{"text":"Confirming physical security questions, any person who uses any life support machines at the property?","start":1505.49,"end":1510.47,"sentiment":"neutral","sentiment_score":-0.03375036696282526},{"text":"Okay.","start":1512.45,"end":1512.85,"sentiment":"neutral","sentiment_score":-0.04428122937679291}],"sentiment":"neutral","sentiment_score":-0.020996039690173888,"num_words":27,"start":1501.735,"end":1512.85},{"sentences":[{"text":"Any renovation or electrical work recently completed or currently in progress at the property?","start":1512.85,"end":1518.47,"sentiment":"neutral","sentiment_score":-0.06200219850455012},{"text":"Okay.","start":1520.8251,"end":1521.3251,"sentiment":"neutral","sentiment_score":-0.053434476256370544},{"text":"So please note that the reconnection may be performed remotely without a person visiting the site anytime between 7AM till midnight on the day requested.","start":1521.545,"end":1530.285,"sentiment":"neutral","sentiment_score":-0.08564837262034417},{"text":"So exposed to wires may become live.","start":1530.745,"end":1533.625,"sentiment":"neutral","sentiment_score":-0.0996716246008873},{"text":"Okay?","start":1533.625,"end":1534.125,"sentiment":"neutral","sentiment_score":-0.03473705053329468}],"sentiment":"neutral","sentiment_score":-0.07906485403267045,"num_words":48,"start":1512.85,"end":1534.125},{"sentences":[{"text":"And, see, as you have mentioned that the electricity is disconnected, so you need to make sure that all the mains and safety switches of your property should be in the off position only.","start":1534.17,"end":1546.0901,"sentiment":"neutral","sentiment_score":-0.10397922729744631},{"text":"Okay?","start":1546.0901,"end":1546.5901,"sentiment":"neutral","sentiment_score":-0.08225248754024506},{"text":"Every switch you have for electricity should be in the off position.","start":1547.645,"end":1550.705,"sentiment":"neutral","sentiment_score":-0.12979174653689066},{"text":"And any hazards, like any electric fence, any dogs, any pets at your property?","start":1551.005,"end":1555.585,"sentiment":"neutral","sentiment_score":-0.1269353021468435},{"text":"No.","start":1559.085,"end":1559.405,"sentiment":"neutral","sentiment_score":-0.12602713704109192}],"sentiment":"neutral","sentiment_score":-0.11416400872891949,"num_words":62,"start":1534.17,"end":1559.405},{"sentences":[{"text":"Right?","start":1559.405,"end":1559.725,"sentiment":"neutral","sentiment_score":-0.09549083560705184},{"text":"And do we have clear and safe access to the electricity meters?","start":1559.725,"end":1563.96,"sentiment":"neutral","sentiment_score":-0.07304547633975744},{"text":"Okay.","start":1566.18,"end":1566.68,"sentiment":"neutral","sentiment_score":0.00990540161728859},{"text":"And the property was vacant, like, empty for more than twelve months, or it has got recently vacant?","start":1566.74,"end":1573.16,"sentiment":"neutral","sentiment_score":-0.13546580572923025},{"text":"Okay.","start":1575.755,"end":1576.255,"sentiment":"neutral","sentiment_score":0.048591747879981995}],"sentiment":"neutral","sentiment_score":-0.10157345167615196,"num_words":33,"start":1559.405,"end":1576.255},{"sentences":[{"text":"So, mister Daniel, the earliest possible date we can arrange your connection is showing as in 04/15/2026, which is tomorrow, anytime between 7AM till midnight.","start":1576.395,"end":1585.915,"sentiment":"neutral","sentiment_score":0.1069888487458229},{"text":"Is that okay with you?","start":1585.915,"end":1587.135,"sentiment":"neutral","sentiment_score":0.12707359492778778},{"text":"Okay.","start":1589.71,"end":1590.19,"sentiment":"neutral","sentiment_score":0.1645701229572296},{"text":"So confirming your property address.","start":1590.19,"end":1592.11,"sentiment":"neutral","sentiment_score":0.12474732249975204},{"text":"Okay?","start":1592.11,"end":1592.61,"sentiment":"neutral","sentiment_score":0.07910853624343872}],"sentiment":"neutral","sentiment_score":0.11290552608064704,"num_words":37,"start":1576.395,"end":1592.61},{"sentences":[{"text":"So, see, your address in the National Metadata Base, which I'm getting is showing as in Lot 91 Slash 6 Merry Mac Cuisine, Keesborwich, Victoria 3173.","start":1593.15,"end":1606.0651,"sentiment":"neutral","sentiment_score":0.08719094584767635},{"text":"Okay?","start":1606.0651,"end":1606.5651,"sentiment":"neutral","sentiment_score":0.09679019451141356},{"text":"And your mobile phone number, 0424724429.","start":1609.265,"end":1614.545,"sentiment":"neutral","sentiment_score":0.21288180351257324},{"text":"On this mobile phone number, you will receive a confirmation message with the connection date.","start":1614.545,"end":1619.0399,"sentiment":"neutral","sentiment_score":0.2557731846968333},{"text":"Okay?","start":1619.0399,"end":1619.5399,"sentiment":"neutral","sentiment_score":0.19357025623321533}],"sentiment":"neutral","sentiment_score":0.15655538029208474,"num_words":49,"start":1593.15,"end":1619.5399},{"sentences":[{"text":"And do you hold any conciliation card which has been issued by CenturyLink?","start":1621.76,"end":1626.0199,"sentiment":"neutral","sentiment_score":0.09034595638513565},{"text":"Do you wish to set up a direct debit, or you will pay your bills manually?","start":1628.72,"end":1632.82,"sentiment":"neutral","sentiment_score":-0.1730768932029605},{"text":"Okay.","start":1636.285,"end":1636.785,"sentiment":"neutral","sentiment_score":0.15080715715885162},{"text":"Yep.","start":1636.845,"end":1637.1649,"sentiment":"neutral","sentiment_score":0.21314427256584167},{"text":"So your electricity sign up has been completed successfully.","start":1637.1649,"end":1639.725,"sentiment":"positive","sentiment_score":0.40747006403075325}],"sentiment":"neutral","sentiment_score":0.0609112286940217,"num_words":40,"start":1621.76,"end":1639.725},{"sentences":[{"text":"Now I'll help you with the terms and conditions.","start":1639.725,"end":1641.745,"sentiment":"neutral","sentiment_score":0.2633626378244824},{"text":"So we are going to perform a credit check with our external credit services that may include verifying your identity with the document issuer or the official record holder.","start":1641.965,"end":1650.61,"sentiment":"neutral","sentiment_score":0.10584826202228151},{"text":"So do you consent to this?","start":1650.61,"end":1652.15,"sentiment":"neutral","sentiment_score":0.04982642332712809},{"text":"Okay.","start":1654.05,"end":1654.37,"sentiment":"neutral","sentiment_score":0.08064274489879608},{"text":"So details about our privacy and credit reporting practices, including our notifiable matter statements are available at www.lomoenergy.com.au/privacy.","start":1654.37,"end":1665.515,"sentiment":"neutral","sentiment_score":0.03929054064469205}],"sentiment":"neutral","sentiment_score":0.10359832310369091,"num_words":63,"start":1639.725,"end":1665.515},{"sentences":[{"text":"This includes information about who we exchange our credit information with, how you can access your information, and how to make a complaint.","start":1665.975,"end":1673.355,"sentiment":"neutral","sentiment_score":0.06773697876411935},{"text":"Also, our energy fact sheet, which contains key details about this offer, is available at lumoenergy.com.au.","start":1674.0499,"end":1681.59,"sentiment":"neutral","sentiment_score":0.08684197603724897},{"text":"Okay?","start":1681.65,"end":1682.15,"sentiment":"neutral","sentiment_score":0.046894706785678864},{"text":"Now the terms of your agreement, rates, and plan benefits are all variable.","start":1682.21,"end":1687.11,"sentiment":"neutral","sentiment_score":-0.01665608326976116},{"text":"We will give you written notice of at least twenty business days if we change the terms of your agreement.","start":1687.525,"end":1692.885,"sentiment":"neutral","sentiment_score":-0.026323843747377396}],"sentiment":"neutral","sentiment_score":0.030839875034273486,"num_words":73,"start":1665.975,"end":1692.885},{"sentences":[{"text":"And if we change your plan benefits or rates, we will give you at least five business days notice unless an exception occurs under the regulation.","start":1692.885,"end":1702.025,"sentiment":"neutral","sentiment_score":-0.029774239859901942},{"text":"We can only increase your rates once every twelve month, but we can reduce them at any time.","start":1702.42,"end":1708.4401,"sentiment":"neutral","sentiment_score":-0.0665669430875116},{"text":"Also, you have a ten business day cooling off period from the day after you receive the confirmation back via email.","start":1709.38,"end":1716.52,"sentiment":"neutral","sentiment_score":0.010211508543718429},{"text":"You can cancel your agreement verbally or in writing anytime during the cooling off period without any penalty.","start":1716.775,"end":1723.035,"sentiment":"neutral","sentiment_score":-0.05911656262146102},{"text":"Okay?","start":1723.175,"end":1723.675,"sentiment":"neutral","sentiment_score":0.03411301225423813}],"sentiment":"neutral","sentiment_score":-0.033189031517221815,"num_words":84,"start":1692.885,"end":1723.675},{"sentences":[{"text":"Also, with Luma Energy, Daniel, there is no lock in contract and no exit fees applicable for this agreement.","start":1723.895,"end":1729.895,"sentiment":"neutral","sentiment_score":0.10999094381144173},{"text":"Okay?","start":1729.895,"end":1730.135,"sentiment":"neutral","sentiment_score":0.14502453804016113},{"text":"You can exit whenever you want.","start":1730.135,"end":1732.11,"sentiment":"neutral","sentiment_score":0.12096982325116794},{"text":"Okay?","start":1732.35,"end":1732.85,"sentiment":"neutral","sentiment_score":0.09518909454345705},{"text":"And your billing frequency will be of monthly basis on first of every month, and we may contact you by any means in accordance with our privacy policy about new offers and promotions even after your agreement ends.","start":1732.91,"end":1745.3099,"sentiment":"neutral","sentiment_score":0.10347502629615758}],"sentiment":"neutral","sentiment_score":0.1075063308271078,"num_words":65,"start":1723.895,"end":1745.3099},{"sentences":[{"text":"You can opt out at any time by contacting us.","start":1745.3099,"end":1748.085,"sentiment":"neutral","sentiment_score":-0.026756097003817557},{"text":"Okay?","start":1748.485,"end":1748.985,"sentiment":"neutral","sentiment_score":0.021031051874160767},{"text":"And in order to transfer your energy supply to us, we will need to receive a meterweight.","start":1749.125,"end":1754.0249,"sentiment":"neutral","sentiment_score":-0.023095803499660072},{"text":"This may be based on an actual read or an estimated read.","start":1754.4049,"end":1757.6849,"sentiment":"neutral","sentiment_score":-0.0025066495096931853},{"text":"Okay?","start":1757.6849,"end":1758.1849,"sentiment":"neutral","sentiment_score":0.008471622131764889}],"sentiment":"neutral","sentiment_score":-0.016116262186409498,"num_words":41,"start":1745.3099,"end":1758.1849},{"sentences":[{"text":"And so do you accept our offer on these terms and agree to move to Loma Energy?","start":1758.485,"end":1763.145,"sentiment":"neutral","sentiment_score":0.01747178045265815},{"text":"Okay.","start":1766.2999,"end":1766.62,"sentiment":"positive","sentiment_score":0.3358866274356842},{"text":"So thank you for choosing and supporting 100% OZ owned company owned by the Snowy Hydro Group and has won multiple Ken Starr Awards for the best customer service.","start":1766.62,"end":1775.44,"sentiment":"positive","sentiment_score":0.5279894841128382},{"text":"Okay?","start":1775.5,"end":1775.955,"sentiment":"positive","sentiment_score":0.3688636422157288},{"text":"And, also, would like to inform you about the refer a friend campaign.","start":1776.115,"end":1778.9149,"sentiment":"neutral","sentiment_score":0.29210948944091797}],"sentiment":"neutral","sentiment_score":0.3296867039237843,"num_words":61,"start":1758.485,"end":1778.9149},{"sentences":[{"text":"If you refer you any of your friends or families to Lumo, you and that person will receive $25 of eVoucher for online shopping.","start":1778.9149,"end":1786.515,"sentiment":"neutral","sentiment_score":0.2501777373254299},{"text":"Okay?","start":1786.515,"end":1787.015,"sentiment":"neutral","sentiment_score":0.14559108018875122},{"text":"So, Daniel, you have mentioned you know Lumo energy pass.","start":1787.475,"end":1791.075,"sentiment":"neutral","sentiment_score":0.15295969545841218},{"text":"So have you been with Looma previously, or this is the first time you are giving us a call?","start":1791.075,"end":1795.15,"sentiment":"neutral","sentiment_score":0.08412612327619602},{"text":"Or, like, have you heard from some of your friends?","start":1795.2101,"end":1797.4701,"sentiment":"neutral","sentiment_score":0.027851234748959543}],"sentiment":"neutral","sentiment_score":0.14931816281750798,"num_words":64,"start":1778.9149,"end":1797.4701},{"sentences":[{"text":"Have you heard Looma Energy from some of your friends or families?","start":1797.8501,"end":1800.91,"sentiment":"neutral","sentiment_score":0.018955642978350323},{"text":"Online.","start":1804.395,"end":1804.895,"sentiment":"neutral","sentiment_score":-0.09857623279094696},{"text":"Okay.","start":1805.115,"end":1805.615,"sentiment":"neutral","sentiment_score":-0.00869167223572731},{"text":"So we are all done here now.","start":1806.155,"end":1807.515,"sentiment":"neutral","sentiment_score":0.04240474370973451},{"text":"I'll just do a quick recap what we have done on this call.","start":1807.515,"end":1810.3151,"sentiment":"neutral","sentiment_score":0.06121608557609411}],"sentiment":"neutral","sentiment_score":0.03567182732855573,"num_words":34,"start":1797.8501,"end":1810.3151},{"sentences":[{"text":"Okay?","start":1810.3151,"end":1810.8151,"sentiment":"neutral","sentiment_score":0.06196855381131172},{"text":"So, Daniel, you have given us a call to arrange your connection for your property, which is for Lot 91 Slash 6 Merry McQuizzing, Case Borridge, Victoria 3173.","start":1810.9551,"end":1821.9,"sentiment":"neutral","sentiment_score":0.06596634976033654},{"text":"Connection date is of tomorrow's date, which is Wednesday, 04/15/2026, confirming no person on life support, no second person to be added, no concession, and no direct debit to be set up.","start":1821.9,"end":1833.795,"sentiment":"neutral","sentiment_score":0.06382866797503084},{"text":"And your mobile phone number, which is 0424724429, on this mobile phone number, you will receive a confirmation message with the connection date, and you want bills and notices via email.","start":1834.035,"end":1845.655,"sentiment":"neutral","sentiment_score":0.05002001069125629},{"text":"Right?","start":1845.7151,"end":1845.9551,"sentiment":"neutral","sentiment_score":0.012715311720967293}],"sentiment":"neutral","sentiment_score":0.059299778123135846,"num_words":93,"start":1810.3151,"end":1845.9551},{"sentences":[{"text":"And only for electricity connection, not for gas at the moment.","start":1845.9551,"end":1848.675,"sentiment":"neutral","sentiment_score":-0.017116478940641337},{"text":"Okay?","start":1848.675,"end":1849.17,"sentiment":"neutral","sentiment_score":0.02365443855524063},{"text":"Okay.","start":1850.93,"end":1851.3301,"sentiment":"neutral","sentiment_score":0.07930099964141846},{"text":"So we are all done here now.","start":1851.3301,"end":1853.01,"sentiment":"neutral","sentiment_score":0.12236657738685608},{"text":"Okay.","start":1853.01,"end":1853.25,"sentiment":"neutral","sentiment_score":0.09970425069332124}],"sentiment":"neutral","sentiment_score":0.041473545821472294,"num_words":21,"start":1845.9551,"end":1853.25},{"sentences":[{"text":"All I have to do now is just transfer your call to our verification team.","start":1853.25,"end":1856.4501,"sentiment":"neutral","sentiment_score":0.07810050671299298},{"text":"That person will run a credit check and confirm few of the details which I have updated, okay, and that you are happy to move to Luma Energy.","start":1856.4501,"end":1863.505,"sentiment":"positive","sentiment_score":0.37066141196659635},{"text":"It won't take more than two to three minutes of yours.","start":1863.505,"end":1865.665,"sentiment":"neutral","sentiment_score":0.2309317873282866},{"text":"So, Daniel, please do not disconnect the call while I'm transferring you all to the verification team.","start":1865.665,"end":1869.665,"sentiment":"neutral","sentiment_score":0.012207085814546137},{"text":"Okay?","start":1869.665,"end":1870.165,"sentiment":"neutral","sentiment_score":0.048367202281951904}],"sentiment":"neutral","sentiment_score":0.19925228413194418,"num_words":72,"start":1853.25,"end":1870.165},{"sentences":[{"text":"Okay.","start":1872.305,"end":1872.785,"sentiment":"neutral","sentiment_score":0.28839170932769775},{"text":"So thank you for choosing and supporting a hundred person OZ owned company owned by the Snowy Hatter Group and has won multiple Ken Starworth for the best customer service.","start":1872.785,"end":1880.0901,"sentiment":"positive","sentiment_score":0.4076439748207728},{"text":"Okay?","start":1880.0901,"end":1880.5701,"sentiment":"neutral","sentiment_score":0.25093984603881836},{"text":"Thank you for calling Luma Energy.","start":1880.5701,"end":1882.01,"sentiment":"positive","sentiment_score":0.557013804713885},{"text":"Have a great day ahead.","start":1882.01,"end":1882.9701,"sentiment":"positive","sentiment_score":0.6236794352531433}],"sentiment":"positive","sentiment_score":0.4471890884776448,"num_words":43,"start":1872.305,"end":1882.9701},{"sentences":[{"text":"Bye.","start":1882.9701,"end":1883.4701,"sentiment":"neutral","sentiment_score":0.2459065169095993},{"text":"Yep.","start":1885.05,"end":1885.37,"sentiment":"neutral","sentiment_score":0.14247483015060425},{"text":"Thank you.","start":1885.37,"end":1885.6901,"sentiment":"neutral","sentiment_score":0.29832030832767487},{"text":"Thank you so much.","start":1885.6901,"end":1886.65,"sentiment":"positive","sentiment_score":0.39112694561481476},{"text":"Bye.","start":1886.65,"end":1887.15,"sentiment":"neutral","sentiment_score":0.16863346099853516}],"sentiment":"neutral","sentiment_score":0.30201813413037193,"num_words":9,"start":1882.9701,"end":1887.15},{"sentences":[{"text":"Hi, Daniel.","start":1997.385,"end":1998.105,"sentiment":"neutral","sentiment_score":0.146637924015522},{"text":"How are you today?","start":1998.105,"end":1998.925,"sentiment":"neutral","sentiment_score":0.181439321488142},{"text":"That's great.","start":2000.905,"end":2001.385,"sentiment":"positive","sentiment_score":0.4706525653600693},{"text":"I'm doing fine.","start":2001.385,"end":2002.105,"sentiment":"positive","sentiment_score":0.4355519513289134},{"text":"Thank you so much for asking.","start":2002.105,"end":2003.305,"sentiment":"positive","sentiment_score":0.5054374237855276}],"sentiment":"positive","sentiment_score":0.37056580361197977,"num_words":17,"start":1997.385,"end":2003.305},{"sentences":[{"text":"My name is Vinay, and I will be completing the verification with you from Loma Energy.","start":2003.305,"end":2007.805,"sentiment":"neutral","sentiment_score":0.23633809201419353},{"text":"So just to con you're welcome.","start":2008.585,"end":2011.34,"sentiment":"neutral","sentiment_score":0.22040667136510214},{"text":"Just to confirm, this is mister Daniel Warbeck Andre.","start":2011.34,"end":2014.64,"sentiment":"neutral","sentiment_score":0.05373332235548231},{"text":"And your date of birth, that is 1992.","start":2017.74,"end":2021.76,"sentiment":"neutral","sentiment_score":0.0257421366404742},{"text":"Confirming your email address, that is daniel@andry.co.","start":2023.5149,"end":2027.355,"sentiment":"neutral","sentiment_score":0.03725354479891913}],"sentiment":"neutral","sentiment_score":0.13161220235507126,"num_words":46,"start":2003.305,"end":2027.355},{"sentences":[{"text":"That is c o.","start":2027.355,"end":2028.575,"sentiment":"neutral","sentiment_score":0.02297358587384224},{"text":"Yes.","start":2030.5549,"end":2030.875,"sentiment":"neutral","sentiment_score":0.041863348335027695},{"text":"And lastly, confirming the supplier address for electricity, that is Lot 91 Slash 6 Merrimack, that is M E, R R, I M A C K, Crescent, Keys, Burrough, Victoria 3173.","start":2030.875,"end":2042.7001,"sentiment":"neutral","sentiment_score":0.028391016466963674},{"text":"Oh, okay.","start":2045.4801,"end":2045.8,"sentiment":"neutral","sentiment_score":-0.0005101114511489868},{"text":"So are you the person who is responsible for the energy bills at your property?","start":2045.8,"end":2049.58,"sentiment":"neutral","sentiment_score":0.0008611790835857391}],"sentiment":"neutral","sentiment_score":0.019354276710523748,"num_words":53,"start":2027.355,"end":2049.58},{"sentences":[{"text":"Yes.","start":2051.2852,"end":2051.6052,"sentiment":"neutral","sentiment_score":0.04498317092657089},{"text":"Can you confirm that you accept our offer and agree to have your electricity account supplied by Luma Energy?","start":2051.6052,"end":2056.745,"sentiment":"neutral","sentiment_score":0.07738899498393662},{"text":"Yes.","start":2059.445,"end":2059.685,"sentiment":"neutral","sentiment_score":0.05429190397262573},{"text":"Are you aware that you will have a ten business day cooling off period starting from the day after you receive a copy of your agreement?","start":2059.685,"end":2065.945,"sentiment":"neutral","sentiment_score":-0.0025427927478001667},{"text":"Yeah.","start":2068.14,"end":2068.46,"sentiment":"neutral","sentiment_score":0.03461962193250656}],"sentiment":"neutral","sentiment_score":0.03204527062674364,"num_words":48,"start":2051.2852,"end":2068.46},{"sentences":[{"text":"So you can cancel your agreement verbally or in writing anytime during the cooling off period without penalty.","start":2068.46,"end":2073.76,"sentiment":"neutral","sentiment_score":-0.0042412471440103315},{"text":"So yes.","start":2075.18,"end":2076.64,"sentiment":"neutral","sentiment_score":0.2818383052945137},{"text":"No worries.","start":2076.8599,"end":2077.42,"sentiment":"neutral","sentiment_score":0.11439115926623344},{"text":"So, Nava, for the verification, we are going to perform a credit check with our external credit service that may include verifying your identity with a document issuer or official record holder.","start":2077.42,"end":2087.155,"sentiment":"neutral","sentiment_score":0.0544715472497046},{"text":"Do you consent to this?","start":2087.155,"end":2088.5352,"sentiment":"neutral","sentiment_score":0.018047945201396944}],"sentiment":"neutral","sentiment_score":0.04321094438181085,"num_words":59,"start":2068.46,"end":2088.5352},{"sentences":[{"text":"Thank you so much.","start":2090.355,"end":2091.0752,"sentiment":"positive","sentiment_score":0.36309928447008133},{"text":"So the details about our privacy and credit reporting practices, including a notifiable matter statement, are available at www.lumenenergy.com.au/privacy.","start":2091.0752,"end":2102.19,"sentiment":"neutral","sentiment_score":0.1049642488360405},{"text":"This includes information about who we exchange our credit information with, how you can access the information, and also how to make a complaint.","start":2102.89,"end":2111.15,"sentiment":"neutral","sentiment_score":0.0881335292942822},{"text":"Does that all sound okay?","start":2111.21,"end":2112.51,"sentiment":"neutral","sentiment_score":0.11232600063085556},{"text":"Yes.","start":2114.615,"end":2115.015,"sentiment":"neutral","sentiment_score":0.08471318334341049}],"sentiment":"neutral","sentiment_score":0.1171370897231237,"num_words":53,"start":2090.355,"end":2115.015},{"sentences":[{"text":"So I'm just going to quickly run the credit check now.","start":2115.015,"end":2117.415,"sentiment":"neutral","sentiment_score":0.030700053003701298},{"text":"Just bear with my silence for a couple of seconds, please.","start":2117.415,"end":2120.075,"sentiment":"neutral","sentiment_score":-0.06575555151159113},{"text":"And, yes, thank you so much for being online as well, Daniel.","start":2130.9502,"end":2133.53,"sentiment":"neutral","sentiment_score":0.1880925977602601},{"text":"And, yes, as I run the credit check, the reason came as, unfortunately, your credit check really means we are unable to provide the service for you.","start":2134.07,"end":2141.115,"sentiment":"neutral","sentiment_score":-0.26254603473676574},{"text":"For further information about your energy supply, you can call your distributor.","start":2141.595,"end":2145.855,"sentiment":"neutral","sentiment_score":-0.07823817649235328}],"sentiment":"neutral","sentiment_score":-0.0843301420036244,"num_words":73,"start":2115.015,"end":2145.855},{"sentences":[{"text":"Also, you can call Allian Credit Check phone number.","start":2146.635,"end":2149.935,"sentiment":"neutral","sentiment_score":-0.039672760085927114},{"text":"That is 132333.","start":2150.155,"end":2153.615,"sentiment":"neutral","sentiment_score":-0.031569170455137886},{"text":"So yeah, Darl.","start":2154.53,"end":2156.45,"sentiment":"neutral","sentiment_score":-0.001689550777276357},{"text":"So I would just like to inform you, I need to cancel the account that has been created for you.","start":2156.45,"end":2160.05,"sentiment":"neutral","sentiment_score":-0.14257145263254642},{"text":"And as I info, for the credit check, you can directly contact the Alien and check about your details about that with them.","start":2160.05,"end":2166.69,"sentiment":"neutral","sentiment_score":-0.010155887464466303}],"sentiment":"neutral","sentiment_score":-0.06106630118628,"num_words":58,"start":2146.635,"end":2166.69},{"sentences":[{"text":"Okay?","start":2166.69,"end":2167.155,"sentiment":"neutral","sentiment_score":0.013285310938954352},{"text":"No worries.","start":2168.835,"end":2169.315,"sentiment":"neutral","sentiment_score":0.10254731774330139},{"text":"Thank you so much for your time.","start":2169.315,"end":2170.675,"sentiment":"positive","sentiment_score":0.37045865612370626},{"text":"Yeah.","start":2170.675,"end":2170.995,"sentiment":"neutral","sentiment_score":0.2301589548587799},{"text":"Thank you so much for your time today as well.","start":2170.995,"end":2172.5151,"sentiment":"positive","sentiment_score":0.38294305801391604}],"sentiment":"neutral","sentiment_score":0.32719905115664005,"num_words":21,"start":2166.69,"end":2172.5151},{"sentences":[{"text":"And, also, just before we end this call, I would like to inform you Lumen Energy is conducting a short two question survey.","start":2172.5151,"end":2177.555,"sentiment":"neutral","sentiment_score":0.11647110756324686},{"text":"Is it possible to give you ten seconds of your time more?","start":2177.555,"end":2180.215,"sentiment":"neutral","sentiment_score":0.11591742870708306},{"text":"Thank you so much.","start":2182.57,"end":2183.29,"sentiment":"positive","sentiment_score":0.3733667582273483},{"text":"I'll quickly transfer the call to the survey line.","start":2183.29,"end":2185.13,"sentiment":"neutral","sentiment_score":0.14952767981837192},{"text":"Have a great day, and, yes, take care of yourself as well.","start":2185.13,"end":2187.71,"sentiment":"positive","sentiment_score":0.6902792664865652}],"sentiment":"neutral","sentiment_score":0.25320686612588666,"num_words":60,"start":2172.5151,"end":2187.71},{"sentences":[{"text":"Thank you, Daniel.","start":2188.01,"end":2188.91,"sentiment":"positive","sentiment_score":0.7409551541010538},{"text":"Cheers.","start":2189.6099,"end":2189.93,"sentiment":"positive","sentiment_score":0.6390925645828247},{"text":"Yeah.","start":2189.93,"end":2190.43,"sentiment":"positive","sentiment_score":0.3908904790878296},{"text":"Based on your experience with Lumo Energy, how likely are you to recommend us to your friends and family?","start":2194.075,"end":2199.855,"sentiment":"positive","sentiment_score":0.3544946493286836},{"text":"Using your keypad, please enter a score of zero to 10 with zero being not at all likely and 10 being extremely likely.","start":2201.115,"end":2209.215,"sentiment":"neutral","sentiment_score":-0.10365099617806466}],"sentiment":"neutral","sentiment_score":0.1617930623643259,"num_words":47,"start":2188.01,"end":2209.215},{"sentences":[{"text":"Sorry.","start":2215.65,"end":2216.13,"sentiment":"negative","sentiment_score":-0.36233294010162354},{"text":"Your score has not been recognized.","start":2216.13,"end":2217.99,"sentiment":"negative","sentiment_score":-0.4660926088690758}],"sentiment":"negative","sentiment_score":-0.451269799045154,"num_words":7,"start":2215.65,"end":2217.99}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to LUNG Energy. If you have an electricity fault or gas emergency, press 1. If you would like to make a debit or credit card payment, press 2. If you are calling us about moving in or out of your home, press 3. To join Lumo or discuss your current offer, press 4.\n\nOr transferring you to the next available consultant. Welcome to Loomenergy. This is Frito from the customer loyalty team. And how may I assist you for today?\n\nChannel 0: Hi, Fredo. My name is Daniel. How are you?\n\nChannel 1: Hi. I'm doing good. How about you?\n\nChannel 0: Doing well. Doing well. I'm just calling up. I tried to apply online or I did apply online, and I'm just wondering when I'll get a confirmation pack.\n\nChannel 1: Okay. So I mean to say that you have tried to sign up with us online?\n\nChannel 0: Yes.\n\nChannel 1: No worries. Let me have a check on today. Okay? Could you please help me out with your phone number, please?\n\nChannel 0: Yeah. No problem. My phone number is 0424724429.\n\nChannel 1: Thank you. Yeah. And could you please help me out with your first and your last name, please?\n\nChannel 0: Sure. My first name is Daniel. My last name is Andre, which is a n d r e e.\n\nChannel 1: Thank you so much. Just a last bit of information. Could you please help me out with the with your date of birth, please?\n\nChannel 0: Of course. It's the 12/31/1992.\n\nChannel 1: Thank you for providing me with all of the details, Daniel. Yes, Daniel. So as I can see there, for the property address, which is the Number 6 Merry Mac Crescent, Keysborough, Victoria 3173. For this property, you have signed up with us online for the electricity. Is that right?\n\nChannel 0: Yep. Yes. That's correct.\n\nChannel 1: So, Daniel, as you're calling in regards to notice sign up status on the account?\n\nChannel 0: Yes.\n\nChannel 1: No worries. I just want to know when the electricity will be connected at the property from our end. Is that right?\n\nChannel 0: Yes. It was.\n\nChannel 1: No worries, Daniel. Okay. Yeah. I would request you, Daniel, to please be on the call. Okay?\n\nI will now have to get your call transferred to our customer solutions team. Okay? They will have a look onto your account, and they will let you know the sign up status onto the account. Okay?\n\nChannel 0: Okay. Thank you so much.\n\nChannel 1: No worries, Daniel. I would request you to please be on the call in about the next three to four minutes and get your call transferred to a different department. Please stay connected on the call. Okay?\n\nChannel 0: Sounds good. Thank you.\n\nChannel 1: Yeah. No worries. And thank you for supporting 100% of your company, Daniel. Have a great and wonderful day. Bye.\n\nThank\n\nChannel 0: Thanks, sir. Thank you. Have a good day.\n\nChannel 1: you. Thank you for your patience, Daniel. I'm so sorry for the long call.\n\nChannel 0: No. Not a problem at all. Thank you.\n\nChannel 1: Yes. Yes, Daniel. Okay. I would request you to please be on the call. Okay?\n\nOkay. I just got your call connected to one of the agents from the other department. He's just taking a few details in regards to your account. Okay? Within a few minutes, I'll get your call transferred to the team.\n\nOkay? Please stay connected\n\nChannel 0: No problem.\n\nChannel 1: on the line.\n\nChannel 0: Thanks\n\nChannel 1: Thank\n\nChannel 0: so\n\nChannel 1: you\n\nChannel 0: much.\n\nChannel 1: so much. Thank you. Thank you for your patience, Mac. Thank you for\n\nChannel 0: No\n\nChannel 1: your\n\nChannel 0: problem.\n\nChannel 1: patience, Daniel. I'm so sorry.\n\nChannel 0: Yeah. No problem.\n\nChannel 1: Hello? Yeah.\n\nChannel 0: Hello?\n\nChannel 1: Yeah. So, Daniel, just wanted to wanted to know that are you moving into this property address, or are you switching the retailer?\n\nChannel 0: No. I'm not moving in. It's not currently connected.\n\nChannel 1: Okay. So you're not with any other retailer as well?\n\nChannel 0: No. Not at the moment.\n\nChannel 1: Okay. And you're not moving into any property. Right?\n\nChannel 0: This is a rental property.\n\nChannel 1: Dental property. No worries. K. Please be on the call. I'm just having a word with the team, and I'll get your call transferred.\n\nOkay? Thank you.\n\nChannel 0: Thank you. Thanks.\n\nChannel 1: Thank you for your patience, Daniel. I'm once again so sorry for the long hold. So sorry for the inconvenience.\n\nChannel 0: No. You're okay.\n\nChannel 1: Yes, Daniel. Just wanted to confirm some details. Okay? So I just stated it is a rental property. So are you moving into this property address or, like, you are residing at this property for the last few months?\n\nChannel 0: Nope. I own the property, and there were tenants in there for the last few months.\n\nChannel 1: Okay. So you mean to say that the tenants were residing at the property, and now you have taken over the account under your name. Right?\n\nChannel 0: That's correct. Yes.\n\nChannel 1: No worries. Okay. And yeah. No worries. Please be on the line, Daniel.\n\nOkay? I'll just have a word with the team. Okay? Thank you.\n\nChannel 0: No problem. Thank you.\n\nChannel 1: Yeah. Hi, mister Daniel. This is Mike from Lumo Energy sales team. How are you doing today, sir?\n\nChannel 0: Doing well. Doing well. How are you?\n\nChannel 1: I'm fine. Thank you for asking. So my colleague has mentioned that you have recently signed up online, and you are, like, previously, the tenants who are having bills under their name. Now you want to take over this account under your name. Right?\n\nChannel 0: That's correct. Yes.\n\nChannel 1: Okay. Okay. So, sir, as I'm able to see, your the online sign up that you have done, it's still not verified. Okay? So we need to cancel that request and create a new request as it was mentioned as in you are changing your retailer for that property.\n\nBut currently, you are moving into that property. You want bills under your name. So we need to cancel that request and need to create a new new request under your name. Okay?\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: No\n\nChannel 1: just\n\nChannel 0: problem.\n\nChannel 1: allow me a moment. Yep. I'm having three of your details. We'll verify their details first, and after that, we'll proceed with the sign up. Okay?\n\nSo\n\nChannel 0: Okay.\n\nChannel 1: confirming\n\nChannel 0: Not a problem.\n\nChannel 1: your name is mister Daniel Andree, which is d\n\nChannel 0: Yes.\n\nChannel 1: a n I e l, space, a n d r, e e. Is that correct?\n\nChannel 0: That's correct.\n\nChannel 1: Okay. Confirming your date of birth, 12/31/1992.\n\nChannel 0: That's correct. Yes.\n\nChannel 1: Confirming your email address, daniel@andry.co. Okay. Confirming your mobile phone number, which is 0424724425.\n\nChannel 0: Yes. No. It's 429 at the end.\n\nChannel 1: 429. Yep. Okay. 4\n\nChannel 0: Yep.\n\nChannel 1: 29.\n\nChannel 0: So\n\nChannel 1: And\n\nChannel 0: it\n\nChannel 1: do\n\nChannel 0: should\n\nChannel 1: you have\n\nChannel 0: be\n\nChannel 1: any alternate yep. I'll confirm once again. 0424724429.\n\nChannel 0: yes.\n\nChannel 1: Okay. Do you have any alternate number apart from this, or this is the only number you use?\n\nChannel 0: No. That's the only one.\n\nChannel 1: Okay. And as I'm able to see, as in for identification proof, you have updated your passport. So do you have your passport available with you? So I just need to confirm the passport number.\n\nChannel 0: Yeah. No problem.\n\nChannel 1: So it will be PAsInPeterBAsInBravo5806059. Is that correct?\n\nChannel 0: Yes. That's correct. Yes.\n\nChannel 1: And, Daniel, can you please confirm that as per your passport, do you have any middle name or middle initial or only mister Daniel Andrei is mentioned as per the passport? Because we need to perform a credit check. So we need the name as per the ID proof which you are providing us.\n\nChannel 0: Yeah. No problem. You can put Warrick, which is spelled w a r w I c k.\n\nChannel 1: W a r w I\n\nChannel 0: Mhmm.\n\nChannel 1: c k.\n\nChannel 0: As the middle name.\n\nChannel 1: So\n\nChannel 0: Yes.\n\nChannel 1: is it\n\nChannel 0: Thank you.\n\nChannel 1: okay. So it will be w as in whiskey, a alpha, r Romeo, again whiskey, India, Charlie, kilo.\n\nChannel 0: Yes. That's the one.\n\nChannel 1: Okay. So it will be Daniel Warwick Andre, your name as per the passport. Right?\n\nChannel 0: Yes.\n\nChannel 1: Okay. Do you wish to add any second person apart from\n\nChannel 0: No.\n\nChannel 1: you on this account? Okay. And are you looking for the electricity sign up only or for the gas as well?\n\nChannel 0: Just electricity at this stage.\n\nChannel 1: Just electricity. Okay. And now confirming your property address, which will be 6 Merry Mac Cuisine, Keesbroke, Keesborage, Victoria 3173. Right?\n\nChannel 0: Yes. That's the one.\n\nChannel 1: Okay. Yep. Just allow me a moment. Okay. And confirming, sir, that you would like to receive your energy bills and notices via email.\n\nChannel 0: Yes, please. Yep.\n\nChannel 1: Okay. So certain notices may be delivered to you via post. Only if in case we are unable to send in bills to your nominated email address, We will send it to you via post and may update your delivery preferences. Okay?\n\nChannel 0: No problem.\n\nChannel 1: And now can you please confirm that will your postal and your supply address remains the same or different?\n\nChannel 0: Nope. They can remain the same. That's fine.\n\nChannel 1: Okay. And are you the owner or the tenant of this property?\n\nChannel 0: The owner?\n\nChannel 1: Owner.\n\nChannel 0: Yep.\n\nChannel 1: And just a moment. And, like, how did you came to know about Lomo? Like, have you searched somewhere in any of the website or someone has referred you?\n\nChannel 0: No.\n\nChannel 1: So, like like, the previous owners or the tenants were having an account with Looma, so you want to go with Looma Energy. Right?\n\nChannel 0: No. I've just known about Lumo in the past. I can't\n\nChannel 1: Okay.\n\nChannel 0: remember where\n\nChannel 1: So\n\nChannel 0: from.\n\nChannel 1: okay. Just allow me a moment. Okay. So as the location is in Victoria, so in Victoria, the best plan, what Lumo is offering at your property is the Lumo plus plan. Okay.\n\nWith this plan, Daniel, there is no lock in contract and no exit fees applicable for this agreement. Okay? You can exit\n\nChannel 0: Mhmm.\n\nChannel 1: whenever you want. And for this, our energy fact sheet, which contains key details about this offer, is available at lumoenergy.com.au. Okay? The rates which we are going to discuss on this call will be inclusive GST. So I have also done a quick comparison for you.\n\nSo, like, there is a reference price, which has been set by the regulator called the default offer price, which aims to help customers compare energy plans.\n\nChannel 0: Okay.\n\nChannel 1: So the plan\n\nChannel 0: Awesome.\n\nChannel 1: which I'm offering you, this plan is 15 less than the Victorian default of a price. And, also, I'll help you with the lowest possible price. So on the Lumo Plus is the average customer with a single rate tariff in the United Energy Distribution area who uses 4,000 kilowatt hour, in a year, he would pay $1333.0.05, which is all inclusive of GST. But, however, Daniel, your bill will differ depending on your actual usage only. So the rates which we are going to discuss for electricity will be inclusive of GST.\n\nYour anytime tariff rates will be 24.398¢ for per kilowatt hour, and your\n\nChannel 0: Mhmm.\n\nChannel 1: service to property will be 97.845¢ per day. Okay?\n\nChannel 0: Okay. No problem.\n\nChannel 1: Do you want me to accept this plan for you and proceed with the sign up?\n\nChannel 0: Yes. Sounds good.\n\nChannel 1: Okay. So your billing frequency will be off monthly basis. So do you have any specific bill issue date, like first of every month or the last of every month?\n\nChannel 0: No. No preference.\n\nChannel 1: So is it okay if I'll select as first of every month you want Lumo to issue a bill to you?\n\nChannel 0: Yes. That sounds good.\n\nChannel 1: Okay. Okay. So we will attempt to issue your bill on the day of the month you have nominated, which is first of every month, other factors such as public holidays or weekends may impact the lead, your bill is issued. Okay? And currently, electricity is connected, or it is disconnected at the moment?\n\nChannel 0: It is disconnected at the moment.\n\nChannel 1: Disconnected. So when you want me to arrange your connection under your name, today is okay, or do you have any specific date?\n\nChannel 0: Yeah. Today or tomorrow, whichever one.\n\nChannel 1: Today or tomorrow. Okay. I'll check for the best possible date. Confirming physical security questions, any person who uses any life support machines at the property?\n\nChannel 0: No.\n\nChannel 1: Okay. Any renovation or electrical work recently completed or currently in progress at the property?\n\nChannel 0: No.\n\nChannel 1: Okay. So please note that the reconnection may be performed remotely without a person visiting the site anytime between 7AM till midnight on the day requested. So exposed to wires may become live. Okay? And,\n\nChannel 0: Yep.\n\nChannel 1: see, as you have mentioned that the electricity is disconnected, so you need to make sure that all the mains and safety switches of your property should be in the off position only. Okay?\n\nChannel 0: Understood.\n\nChannel 1: Every\n\nChannel 0: Yes.\n\nChannel 1: switch you have for electricity should be in the off position. And any hazards, like any electric fence, any dogs, any pets at your property?\n\nChannel 0: No. None.\n\nChannel 1: No. Right? And do we have clear and safe access to the electricity meters?\n\nChannel 0: Yes.\n\nChannel 1: Okay. And the property was vacant, like, empty for more than twelve months, or it has got recently vacant?\n\nChannel 0: Recently.\n\nChannel 1: Okay. So, mister Daniel, the earliest possible date we can arrange your connection is showing as in 04/15/2026, which is tomorrow, anytime between 7AM till midnight. Is that okay with you?\n\nChannel 0: Yeah. That sounds good.\n\nChannel 1: Okay. So confirming your property address. Okay? So, see, your address in the National Metadata Base, which I'm getting is showing as in Lot 91 Slash 6 Merry Mac Cuisine, Keesborwich, Victoria 3173. Okay?\n\nChannel 0: Yes. That sounds perfect.\n\nChannel 1: And your mobile phone number, 0424724429. On this mobile phone number, you will receive a confirmation message with the connection date. Okay?\n\nChannel 0: That sounds good.\n\nChannel 1: And do you hold any conciliation card which has been issued by CenturyLink?\n\nChannel 0: No. I don't.\n\nChannel 1: Do you wish to set up a direct debit, or you will pay your bills manually?\n\nChannel 0: We can pay them manually.\n\nChannel 1: Okay. Yep. So your electricity sign up has been completed successfully. Now I'll help you with the terms and conditions. So we are going to perform a credit check with our external credit services that may include verifying your identity with the document issuer or the official record holder.\n\nSo do you consent to this?\n\nChannel 0: Yeah. No problem.\n\nChannel 1: Okay. So details about our privacy and credit reporting practices, including our notifiable matter statements are available at www.lomoenergy.com.au/privacy. This includes information about who we exchange our credit information with, how you can access your information, and how to make a complaint. Also, our energy fact sheet, which contains key details about this offer, is available at lumoenergy.com.au. Okay?\n\nNow the terms of your agreement, rates, and plan benefits are all variable. We will give you written notice of at least twenty business days if we change the terms of your agreement. And if we change your plan benefits or rates, we will give you at least five business days notice unless an exception occurs under the regulation. We can only increase your rates once every twelve month, but we can reduce them at any time. Also, you\n\nChannel 0: Okay.\n\nChannel 1: have a ten business day cooling off period from the day after you receive the confirmation back via email. You can cancel your agreement verbally or in writing anytime during the cooling off period without any penalty. Okay? Also, with\n\nChannel 0: Yep.\n\nChannel 1: Luma Energy, Daniel, there is no lock in contract and no exit fees applicable for this agreement. Okay? You can exit whenever you want. Okay? And your billing frequency will be of monthly basis on first of every month, and we may contact you by any means in accordance with our privacy policy about new offers and promotions even after your agreement ends.\n\nYou can opt out at any time by contacting us. Okay? And in\n\nChannel 0: No\n\nChannel 1: order\n\nChannel 0: purple.\n\nChannel 1: to transfer your energy supply to us, we will need to receive a meterweight. This may be based on an actual read or an estimated read. Okay? And so do you accept our offer on these terms and agree to move to Loma Energy?\n\nChannel 0: Yes. Sounds good. Thank you.\n\nChannel 1: Okay. So thank you for choosing and supporting 100% OZ owned company owned by the Snowy Hydro Group and has won multiple Ken Starr Awards for the best customer service. Okay? And, also, would like to inform you about the refer a friend campaign. If you refer you any of your friends or families to Lumo, you and that person will receive $25 of eVoucher for online shopping.\n\nOkay?\n\nChannel 0: Okay.\n\nChannel 1: So,\n\nChannel 0: Awesome.\n\nChannel 1: Daniel, you have mentioned you know Lumo energy pass. So have you been with Looma previously, or this is the first time you are giving us a call? Or, like,\n\nChannel 0: First\n\nChannel 1: have you\n\nChannel 0: time.\n\nChannel 1: heard from some of your friends? Have you heard Looma Energy from some of your friends or families?\n\nChannel 0: No. I think just heard of\n\nChannel 1: Online. Okay.\n\nChannel 0: the line.\n\nChannel 1: So we are all done here now. I'll just do a quick recap what we have done on this call. Okay? So, Daniel, you have given us a call to arrange your connection for your property, which is for Lot 91 Slash 6 Merry McQuizzing, Case Borridge, Victoria 3173. Connection date is of tomorrow's date, which is Wednesday, 04/15/2026, confirming no person on life support, no second person to be added, no concession, and no direct debit to be set up.\n\nAnd your mobile phone number, which is 0424724429, on this mobile phone number, you will receive a confirmation message with the connection date, and you want bills and notices via email. Right? And only for electricity connection, not for gas at the moment. Okay?\n\nChannel 0: Yes. Yes, please.\n\nChannel 1: Okay. So we are all done here now. Okay. All I have to do now is just transfer your call to our verification team. That\n\nChannel 0: Awesome.\n\nChannel 1: person will run a credit check and confirm few of the details which I have updated, okay, and that you are happy to move to Luma Energy. It won't take more than two to three minutes of yours. So, Daniel, please do not disconnect the call while I'm transferring you all to the verification team. Okay?\n\nChannel 0: No worries. Thank you very much.\n\nChannel 1: Okay. So thank you for choosing and supporting a hundred person OZ owned company owned by the Snowy Hatter Group and has won multiple Ken Starworth for the best customer service. Okay? Thank you for calling Luma Energy. Have a great day ahead.\n\nBye.\n\nChannel 0: Thanks so much. Thank you for your time. Bye.\n\nChannel 1: Yep. Thank you. Thank you so much. Bye. Hi, Daniel.\n\nHow are you today?\n\nChannel 0: Good. How are you?\n\nChannel 1: That's great. I'm doing fine. Thank you so much for asking. My name is Vinay, and I will be completing\n\nChannel 0: Awesome.\n\nChannel 1: the verification with you from Loma Energy.\n\nChannel 0: Thank\n\nChannel 1: So just to con you're welcome. Just to\n\nChannel 0: you.\n\nChannel 1: confirm, this is mister Daniel Warbeck Andre.\n\nChannel 0: Yes. Mhmm.\n\nChannel 1: And your date of birth, that is 1992. Confirming your email address, that is daniel@andry.co. That is c o.\n\nChannel 0: Yes. That's correct.\n\nChannel 1: Yes. And lastly, confirming the supplier address for electricity, that is Lot 91 Slash 6 Merrimack, that is M E, R R, I M A C K, Crescent, Keys, Burrough, Victoria 3173.\n\nChannel 0: But someone is, please.\n\nChannel 1: Oh, okay. So are you the person who is responsible for the energy bills at your property?\n\nChannel 0: Yes.\n\nChannel 1: Yes. Can you confirm that you accept our offer and agree to have your electricity account supplied by Luma Energy?\n\nChannel 0: Yes.\n\nChannel 1: Yes. Are you aware that you will have a ten business day cooling off period starting from the day after you receive a copy of your agreement?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. So you can cancel your agreement verbally or in writing anytime during the cooling off period without penalty.\n\nChannel 0: Okay. Awesome.\n\nChannel 1: So\n\nChannel 0: Thank you.\n\nChannel 1: yes. No worries. So, Nava, for the verification, we are going to perform a credit check with our external credit service that may include verifying your identity with a document issuer or official record holder. Do you consent to this?\n\nChannel 0: Yeah. No problem.\n\nChannel 1: Thank you so much. So the details about our privacy and credit reporting practices, including a notifiable matter statement, are available at www.lumenenergy.com.au/privacy. This includes information about who we exchange our credit information with, how you can access the information, and also how to make a complaint. Does that all sound okay?\n\nChannel 0: Sounds good. Yes.\n\nChannel 1: Yes. So I'm just going to quickly run the credit check now. Just bear with my silence for a couple of seconds, please. And, yes, thank you so much for being online as well, Daniel. And, yes, as I run the credit check, the reason came as, unfortunately, your credit check really means we are unable to provide the service for you.\n\nFor further information about your energy supply, you can call your distributor. Also, you can call Allian Credit Check phone number. That is 132333.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: Awesome. Thank you.\n\nChannel 1: yeah, Darl. So I would just like to inform you, I need to cancel the account that has been created for you. And as I info, for the credit check, you can directly contact the Alien and check about your details about that with them. Okay?\n\nChannel 0: Awesome. No problem. Thank you\n\nChannel 1: No\n\nChannel 0: so\n\nChannel 1: worries.\n\nChannel 0: much\n\nChannel 1: Thank\n\nChannel 0: anyway.\n\nChannel 1: you so much for your time. Yeah. Thank you so much for your time today as well. And, also, just before we end this call, I would like to inform you Lumen Energy is conducting a short two question survey. Is it possible to give you ten seconds of your time more?\n\nChannel 0: Yeah. Sure. No problem.\n\nChannel 1: Thank you so much. I'll quickly transfer the call to the survey line. Have a great day, and, yes, take care of yourself as well. Thank\n\nChannel 0: Thanks.\n\nChannel 1: you, Daniel.\n\nChannel 0: Thank you.\n\nChannel 1: Cheers. Yeah. Based on your experience with Lumo Energy, how likely are you to recommend us to your friends and family? Using your keypad, please enter a score of zero to 10 with zero being not at all likely and 10 being extremely likely. Sorry.\n\nYour score has not been recognized.","paragraphs":[{"sentences":[{"text":"Welcome to LUNG Energy.","start":1.92,"end":3.62,"sentiment":"neutral","sentiment_score":0.22205273434519768},{"text":"If you have an electricity fault or gas emergency, press 1.","start":10.48,"end":14.5,"sentiment":"neutral","sentiment_score":0.06803068704903126},{"text":"If you would like to make a debit or credit card payment, press 2.","start":15.095,"end":19.435,"sentiment":"neutral","sentiment_score":0.06033537057893617},{"text":"If you are calling us about moving in or out of your home, press 3.","start":19.895,"end":24.075,"sentiment":"neutral","sentiment_score":0.03701416204373042},{"text":"To join Lumo or discuss your current offer, press 4.","start":24.695,"end":28.395,"sentiment":"neutral","sentiment_score":0.05042819865047932}],"sentiment":"neutral","sentiment_score":0.06556922407751833,"channel":1,"num_words":54,"start":1.92,"end":28.395},{"sentences":[{"text":"Or transferring you to the next available consultant.","start":28.855,"end":36.88,"sentiment":"neutral","sentiment_score":0.051075443625450134},{"text":"Welcome to Loomenergy.","start":44.175,"end":45.394997,"sentiment":"neutral","sentiment_score":0.19914807875951132},{"text":"This is Frito from the customer loyalty team.","start":46.495,"end":49.475,"sentiment":"neutral","sentiment_score":0.2615400590002537},{"text":"And how may I assist you for today?","start":49.774998,"end":51.635,"sentiment":"neutral","sentiment_score":0.2300480492413044}],"sentiment":"neutral","sentiment_score":0.1829167648598,"channel":1,"num_words":27,"start":28.855,"end":51.635},{"sentences":[{"text":"Hi, Fredo.","start":52.065,"end":52.785,"sentiment":"neutral","sentiment_score":0.09723568707704544},{"text":"My name is Daniel.","start":52.785,"end":53.585,"sentiment":"neutral","sentiment_score":0.09275151416659355},{"text":"How are you?","start":53.585,"end":54.325,"sentiment":"neutral","sentiment_score":0.12080233544111252}],"sentiment":"neutral","sentiment_score":0.10309827079375584,"channel":0,"num_words":9,"start":52.065,"end":54.325},{"sentences":[{"text":"Hi.","start":55.055,"end":55.214996,"sentiment":"neutral","sentiment_score":0.2787718176841736},{"text":"I'm doing good.","start":55.214996,"end":55.855,"sentiment":"positive","sentiment_score":0.46195443471272785},{"text":"How about you?","start":55.855,"end":56.835,"sentiment":"positive","sentiment_score":0.37748826543490094}],"sentiment":"positive","sentiment_score":0.39958570258958,"channel":1,"num_words":7,"start":55.055,"end":56.835},{"sentences":[{"text":"Doing well.","start":57.230003,"end":57.63,"sentiment":"positive","sentiment_score":0.4208362400531769},{"text":"Doing well.","start":57.63,"end":58.530003,"sentiment":"positive","sentiment_score":0.4404047727584839},{"text":"I'm just calling up.","start":58.83,"end":60.27,"sentiment":"neutral","sentiment_score":0.1451978087425232},{"text":"I tried to apply online or I did apply online, and I'm just wondering when I'll get a confirmation pack.","start":60.27,"end":66.37,"sentiment":"neutral","sentiment_score":0.05940502937883139}],"sentiment":"neutral","sentiment_score":0.12469192314893007,"channel":0,"num_words":28,"start":57.230003,"end":66.37},{"sentences":[{"text":"Okay.","start":68.85,"end":69.25,"sentiment":"neutral","sentiment_score":0.03420687094330788},{"text":"So I mean to say that you have tried to sign up with us online?","start":69.25,"end":72.47,"sentiment":"neutral","sentiment_score":0.015391723687450091}],"sentiment":"neutral","sentiment_score":0.016567670390941203,"channel":1,"num_words":16,"start":68.85,"end":72.47},{"sentences":[{"text":"Yes.","start":73.494995,"end":73.994995,"sentiment":"neutral","sentiment_score":0.045674365013837814}],"sentiment":"neutral","sentiment_score":0.045674365013837814,"channel":0,"num_words":1,"start":73.494995,"end":73.994995},{"sentences":[{"text":"No worries.","start":75.575,"end":76.134995,"sentiment":"neutral","sentiment_score":0.07088303938508034},{"text":"Let me have a check on today.","start":76.134995,"end":77.655,"sentiment":"neutral","sentiment_score":0.0641336552798748},{"text":"Okay?","start":77.655,"end":78.155,"sentiment":"neutral","sentiment_score":0.04720580577850342},{"text":"Could you please help me out with your phone number, please?","start":79.494995,"end":82.235,"sentiment":"neutral","sentiment_score":0.040648054162209686}],"sentiment":"neutral","sentiment_score":0.05166838415676639,"channel":1,"num_words":21,"start":75.575,"end":82.235},{"sentences":[{"text":"Yeah.","start":82.89,"end":83.05,"sentiment":"neutral","sentiment_score":0.04271817207336426},{"text":"No problem.","start":83.05,"end":83.61,"sentiment":"neutral","sentiment_score":0.09533963352441788},{"text":"My phone number is 0424724429.","start":83.61,"end":89.79,"sentiment":"neutral","sentiment_score":0.06234886273741722}],"sentiment":"neutral","sentiment_score":0.06814271910116076,"channel":0,"num_words":8,"start":82.89,"end":89.79},{"sentences":[{"text":"Thank you.","start":93.060005,"end":93.8,"sentiment":"neutral","sentiment_score":0.26614169031381607},{"text":"Yeah.","start":94.1,"end":94.5,"sentiment":"neutral","sentiment_score":0.10242438316345216},{"text":"And could you please help me out with your first and your last name, please?","start":94.5,"end":98.200005,"sentiment":"neutral","sentiment_score":0.056352249532938006}],"sentiment":"neutral","sentiment_score":0.08222175037695302,"channel":1,"num_words":18,"start":93.060005,"end":98.200005},{"sentences":[{"text":"Sure.","start":98.814995,"end":98.975,"sentiment":"neutral","sentiment_score":0.04854462295770645},{"text":"My first name is Daniel.","start":98.975,"end":100.274994,"sentiment":"neutral","sentiment_score":0.025849365070462225},{"text":"My last name is Andre, which is a n d r e e.","start":100.335,"end":103.954994,"sentiment":"neutral","sentiment_score":0.042423566516775355}],"sentiment":"neutral","sentiment_score":0.03838409542253143,"channel":0,"num_words":19,"start":98.814995,"end":103.954994},{"sentences":[{"text":"Thank you so much.","start":104.815,"end":105.695,"sentiment":"positive","sentiment_score":0.3822120279073715},{"text":"Just a last bit of information.","start":105.695,"end":107.235,"sentiment":"neutral","sentiment_score":0.1027427576482296},{"text":"Could you please help me out with the with your date of birth, please?","start":107.935,"end":111.315,"sentiment":"neutral","sentiment_score":0.05601447980318751}],"sentiment":"neutral","sentiment_score":0.12206280728181203,"channel":1,"num_words":24,"start":104.815,"end":111.315},{"sentences":[{"text":"Of course.","start":111.84,"end":112.24,"sentiment":"neutral","sentiment_score":0.037026114761829376},{"text":"It's the 12/31/1992.","start":112.24,"end":115.299995,"sentiment":"neutral","sentiment_score":0.025340015689531963}],"sentiment":"neutral","sentiment_score":0.030014455318450928,"channel":0,"num_words":5,"start":111.84,"end":115.299995},{"sentences":[{"text":"Thank you for providing me with all of the details, Daniel.","start":116.45,"end":119.43,"sentiment":"neutral","sentiment_score":0.31506344405087555},{"text":"Yes, Daniel.","start":121.09,"end":121.89,"sentiment":"neutral","sentiment_score":0.07755259424448013},{"text":"So as I can see there, for the property address, which is the Number 6 Merry Mac Crescent, Keysborough, Victoria 3173.","start":121.89,"end":131.245,"sentiment":"neutral","sentiment_score":0.07346855902246066},{"text":"For this property, you have signed up with us online for the electricity.","start":131.865,"end":135.565,"sentiment":"neutral","sentiment_score":0.09049684783587089},{"text":"Is that right?","start":135.705,"end":136.525,"sentiment":"neutral","sentiment_score":0.10798545678456624}],"sentiment":"neutral","sentiment_score":0.13328116409480573,"channel":1,"num_words":50,"start":116.45,"end":136.525},{"sentences":[{"text":"Yep.","start":136.335,"end":136.835,"sentiment":"neutral","sentiment_score":0.06436412781476974},{"text":"Yes.","start":137.135,"end":137.455,"sentiment":"neutral","sentiment_score":0.0975124016404152},{"text":"That's correct.","start":137.455,"end":138.195,"sentiment":"neutral","sentiment_score":0.1456833928823471}],"sentiment":"neutral","sentiment_score":0.11331082880496979,"channel":0,"num_words":4,"start":136.335,"end":138.195},{"sentences":[{"text":"So, Daniel, as you're calling in regards to notice sign up status on the account?","start":139.145,"end":143.46,"sentiment":"neutral","sentiment_score":0.05227571576833725}],"sentiment":"neutral","sentiment_score":0.05227571576833725,"channel":1,"num_words":15,"start":139.145,"end":143.46},{"sentences":[{"text":"Yes.","start":144.88,"end":145.38,"sentiment":"neutral","sentiment_score":0.05574644356966019}],"sentiment":"neutral","sentiment_score":0.05574644356966019,"channel":0,"num_words":1,"start":144.88,"end":145.38},{"sentences":[{"text":"No worries.","start":146.5,"end":146.98001,"sentiment":"neutral","sentiment_score":0.07667387276887894},{"text":"I just want to know when the electricity will be connected at the property from our end.","start":146.98001,"end":150.90001,"sentiment":"neutral","sentiment_score":0.06864416906062294},{"text":"Is that right?","start":150.90001,"end":151.8,"sentiment":"neutral","sentiment_score":0.09094027429819107}],"sentiment":"neutral","sentiment_score":0.07241452011195096,"channel":1,"num_words":22,"start":146.5,"end":151.8},{"sentences":[{"text":"Yes.","start":151.92001,"end":152.24,"sentiment":"neutral","sentiment_score":0.07253722846508026},{"text":"It was.","start":152.24,"end":152.90001,"sentiment":"neutral","sentiment_score":0.06196964718401432}],"sentiment":"neutral","sentiment_score":0.06549217427770297,"channel":0,"num_words":3,"start":151.92001,"end":152.90001},{"sentences":[{"text":"No worries, Daniel.","start":153.78,"end":154.66,"sentiment":"neutral","sentiment_score":0.05226725712418556},{"text":"Okay.","start":154.66,"end":154.90001,"sentiment":"neutral","sentiment_score":0.05819325894117355},{"text":"Yeah.","start":154.90001,"end":155.06001,"sentiment":"neutral","sentiment_score":0.04957681894302368},{"text":"I would request you, Daniel, to please be on the call.","start":155.06001,"end":157.46,"sentiment":"neutral","sentiment_score":0.015503516590053385},{"text":"Okay?","start":157.46,"end":157.96,"sentiment":"neutral","sentiment_score":0.007421188056468964}],"sentiment":"neutral","sentiment_score":0.02603127763551824,"channel":1,"num_words":17,"start":153.78,"end":157.96},{"sentences":[{"text":"I will now have to get your call transferred to our customer solutions team.","start":158.265,"end":162.765,"sentiment":"neutral","sentiment_score":-0.02097294931965215},{"text":"Okay?","start":162.905,"end":163.22499,"sentiment":"neutral","sentiment_score":-0.0024602520279586315},{"text":"They will have a look onto your account, and they will let you know the sign up status onto the account.","start":163.22499,"end":167.94499,"sentiment":"neutral","sentiment_score":0.0835366156839189},{"text":"Okay?","start":167.94499,"end":168.44499,"sentiment":"neutral","sentiment_score":0.0722833201289177}],"sentiment":"neutral","sentiment_score":0.04136407316184124,"channel":1,"num_words":37,"start":158.265,"end":168.44499},{"sentences":[{"text":"Okay.","start":168.95999,"end":169.28,"sentiment":"neutral","sentiment_score":0.15235695242881775},{"text":"Thank you so much.","start":169.28,"end":170.26,"sentiment":"positive","sentiment_score":0.5088981688022614}],"sentiment":"positive","sentiment_score":0.43758992552757264,"channel":0,"num_words":5,"start":168.95999,"end":170.26},{"sentences":[{"text":"No worries, Daniel.","start":170.79,"end":171.59,"sentiment":"neutral","sentiment_score":0.14111230770746866},{"text":"I would request you to please be on the call in about the next three to four minutes and get your call transferred to a different department.","start":171.59,"end":176.97,"sentiment":"neutral","sentiment_score":0.04843503126391658},{"text":"Please stay connected on the call.","start":177.11,"end":178.39,"sentiment":"neutral","sentiment_score":0.05039471201598644},{"text":"Okay?","start":178.39,"end":178.89,"sentiment":"neutral","sentiment_score":0.12240071594715118}],"sentiment":"neutral","sentiment_score":0.05826626365651955,"channel":1,"num_words":37,"start":170.79,"end":178.89},{"sentences":[{"text":"Sounds good.","start":179.28,"end":179.84,"sentiment":"positive","sentiment_score":0.39477063715457916},{"text":"Thank you.","start":179.84,"end":180.345,"sentiment":"positive","sentiment_score":0.4481218159198761}],"sentiment":"positive","sentiment_score":0.42144622653722763,"channel":0,"num_words":4,"start":179.28,"end":180.345},{"sentences":[{"text":"Yeah.","start":180.63,"end":181.03,"sentiment":"neutral","sentiment_score":0.26728829741477966},{"text":"No worries.","start":181.03,"end":181.59,"sentiment":"neutral","sentiment_score":0.28427495062351227},{"text":"And thank you for supporting 100% of your company, Daniel.","start":181.59,"end":184.39,"sentiment":"positive","sentiment_score":0.6364857941865921},{"text":"Have a great and wonderful day.","start":184.39,"end":185.745,"sentiment":"positive","sentiment_score":0.6977974971135458},{"text":"Bye.","start":185.825,"end":186.22499,"sentiment":"neutral","sentiment_score":0.32961469888687134}],"sentiment":"positive","sentiment_score":0.5858547911047935,"channel":1,"num_words":20,"start":180.63,"end":186.22499},{"sentences":[{"text":"Thank","start":186.22499,"end":186.72499,"sentiment":"positive","sentiment_score":0.4114052653312683}],"sentiment":"positive","sentiment_score":0.4114052653312683,"channel":1,"num_words":1,"start":186.22499,"end":186.72499},{"sentences":[{"text":"Thanks, sir.","start":186.265,"end":187.065,"sentiment":"positive","sentiment_score":0.5097508877515793},{"text":"Thank you.","start":187.065,"end":187.545,"sentiment":"positive","sentiment_score":0.5083324760198593},{"text":"Have a good 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you moving into this property address, or are you switching the retailer?","start":597.58,"end":604.785,"sentiment":"neutral","sentiment_score":-0.011090452719310468}],"sentiment":"neutral","sentiment_score":-0.010644810496950928,"channel":1,"num_words":23,"start":597.34,"end":604.785},{"sentences":[{"text":"No.","start":606.45,"end":606.69,"sentiment":"neutral","sentiment_score":-0.12369824945926666},{"text":"I'm not moving in.","start":606.69,"end":607.64996,"sentiment":"neutral","sentiment_score":-0.14747220277786255},{"text":"It's not currently connected.","start":607.64996,"end":609.02997,"sentiment":"neutral","sentiment_score":-0.17066994681954384}],"sentiment":"neutral","sentiment_score":-0.15514076087209913,"channel":0,"num_words":9,"start":606.45,"end":609.02997},{"sentences":[{"text":"Okay.","start":610.925,"end":611.165,"sentiment":"neutral","sentiment_score":-0.0455896221101284},{"text":"So you're not with any other retailer as 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property.","start":617.25,"end":619.09,"sentiment":"neutral","sentiment_score":-0.08766067719885282},{"text":"Right?","start":619.09,"end":619.59,"sentiment":"neutral","sentiment_score":-0.08414134383201599}],"sentiment":"neutral","sentiment_score":-0.08315607781211536,"channel":1,"num_words":9,"start":616.85004,"end":619.59},{"sentences":[{"text":"This is a rental property.","start":620.60504,"end":621.98505,"sentiment":"neutral","sentiment_score":-0.06105852872133255}],"sentiment":"neutral","sentiment_score":-0.06105852872133255,"channel":0,"num_words":5,"start":620.60504,"end":621.98505},{"sentences":[{"text":"Dental property.","start":623.01,"end":623.73004,"sentiment":"neutral","sentiment_score":-0.03420630842447281},{"text":"No worries.","start":623.73004,"end":624.21,"sentiment":"neutral","sentiment_score":-0.016192716546356678},{"text":"K.","start":624.21,"end":624.37,"sentiment":"neutral","sentiment_score":-0.012815743684768677},{"text":"Please be on the 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you.","start":628.445,"end":629.265,"sentiment":"neutral","sentiment_score":0.1532118320465088},{"text":"Thanks.","start":629.325,"end":629.825,"sentiment":"neutral","sentiment_score":0.15894460678100586}],"sentiment":"neutral","sentiment_score":0.1551227569580078,"channel":0,"num_words":3,"start":628.445,"end":629.825},{"sentences":[{"text":"Thank you for your patience, Daniel.","start":840.89996,"end":842.33997,"sentiment":"neutral","sentiment_score":0.07586467514435451},{"text":"I'm once again so sorry for the long hold.","start":842.33997,"end":844.42,"sentiment":"neutral","sentiment_score":-0.2943034635649787},{"text":"So sorry for the inconvenience.","start":844.42,"end":845.8,"sentiment":"neutral","sentiment_score":-0.32044950425624846}],"sentiment":"neutral","sentiment_score":-0.1897895321249962,"channel":1,"num_words":20,"start":840.89996,"end":845.8},{"sentences":[{"text":"No.","start":846.535,"end":846.77496,"sentiment":"neutral","sentiment_score":-0.14242123067378998},{"text":"You're okay.","start":846.77496,"end":847.515,"sentiment":"neutral","sentiment_score":-0.07704204320907593}],"sentiment":"neutral","sentiment_score":-0.09883510569731395,"channel":0,"num_words":3,"start":846.535,"end":847.515},{"sentences":[{"text":"Yes, Daniel.","start":848.26,"end":848.89996,"sentiment":"neutral","sentiment_score":0.023838129825890064},{"text":"Just wanted to confirm some details.","start":848.89996,"end":850.76,"sentiment":"neutral","sentiment_score":0.020233888179063797},{"text":"Okay?","start":850.89996,"end":851.39996,"sentiment":"neutral","sentiment_score":0.012084102258086205},{"text":"So I just stated it is a 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you mean to say that the tenants were residing at the property, and now you have taken over the account under your name.","start":870.08,"end":875.60004,"sentiment":"neutral","sentiment_score":-0.048409612073252596},{"text":"Right?","start":875.60004,"end":876.10004,"sentiment":"neutral","sentiment_score":-0.00629696249961853}],"sentiment":"neutral","sentiment_score":-0.046232208609580994,"channel":1,"num_words":26,"start":869.76,"end":876.10004},{"sentences":[{"text":"That's correct.","start":876.385,"end":877.025,"sentiment":"neutral","sentiment_score":0.05178802274167538},{"text":"Yes.","start":877.025,"end":877.525,"sentiment":"neutral","sentiment_score":0.07147520780563354}],"sentiment":"neutral","sentiment_score":0.058350417762994766,"channel":0,"num_words":3,"start":876.385,"end":877.525},{"sentences":[{"text":"No 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Daniel.","start":1052.095,"end":1053.1349,"sentiment":"neutral","sentiment_score":0.20595198372999826},{"text":"This is Mike from Lumo Energy sales team.","start":1053.1349,"end":1055.855,"sentiment":"neutral","sentiment_score":0.22318522073328495},{"text":"How are you doing today, sir?","start":1055.855,"end":1057.315,"sentiment":"neutral","sentiment_score":0.3163582682609558}],"sentiment":"neutral","sentiment_score":0.24939437376128304,"channel":1,"num_words":18,"start":1051.855,"end":1057.315},{"sentences":[{"text":"Doing well.","start":1057.72,"end":1058.2,"sentiment":"positive","sentiment_score":0.3628525733947754},{"text":"Doing well.","start":1058.2,"end":1058.6799,"sentiment":"positive","sentiment_score":0.39251577854156494},{"text":"How are you?","start":1058.6799,"end":1059.5,"sentiment":"neutral","sentiment_score":0.300761083761851}],"sentiment":"positive","sentiment_score":0.34471713645117624,"channel":0,"num_words":7,"start":1057.72,"end":1059.5},{"sentences":[{"text":"I'm fine.","start":1060.05,"end":1060.61,"sentiment":"neutral","sentiment_score":0.32398802042007446},{"text":"Thank you for asking.","start":1060.61,"end":1061.49,"sentiment":"positive","sentiment_score":0.4929717257618904},{"text":"So my colleague has mentioned that you have recently signed up online, and you are, like, previously, the tenants who are having bills under their name.","start":1061.49,"end":1071.49,"sentiment":"neutral","sentiment_score":-0.004823262373415323},{"text":"Now you want to take over this account under your name.","start":1071.49,"end":1073.925,"sentiment":"neutral","sentiment_score":-0.03368167240511288},{"text":"Right?","start":1073.925,"end":1074.425,"sentiment":"neutral","sentiment_score":0.007717696949839592}],"sentiment":"neutral","sentiment_score":0.04844721415164796,"channel":1,"num_words":44,"start":1060.05,"end":1074.425},{"sentences":[{"text":"That's 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retailer for that property.","start":1083.6849,"end":1090.5099,"sentiment":"neutral","sentiment_score":-0.2889181696451627}],"sentiment":"neutral","sentiment_score":-0.2499262310792597,"channel":1,"num_words":49,"start":1076.965,"end":1090.5099},{"sentences":[{"text":"But currently, you are moving into that property.","start":1090.5099,"end":1092.75,"sentiment":"neutral","sentiment_score":-0.21365422569215298},{"text":"You want bills under your name.","start":1092.75,"end":1094.0299,"sentiment":"neutral","sentiment_score":-0.2164141684770584},{"text":"So we need to cancel that request and need to create a new new request under your 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me a moment.","start":1101.725,"end":1103.0249,"sentiment":"neutral","sentiment_score":0.027722202707082033},{"text":"Yep.","start":1103.325,"end":1103.825,"sentiment":"neutral","sentiment_score":0.05421261116862297},{"text":"I'm having three of your details.","start":1103.8849,"end":1105.505,"sentiment":"neutral","sentiment_score":0.030642067392667133},{"text":"We'll verify their details first, and after that, we'll proceed with the sign 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correct?","start":1121.44,"end":1122.2599,"sentiment":"neutral","sentiment_score":0.033402291436990104}],"sentiment":"neutral","sentiment_score":0.015642887043456236,"channel":1,"num_words":15,"start":1115.44,"end":1122.2599},{"sentences":[{"text":"That's correct.","start":1122.865,"end":1123.605,"sentiment":"neutral","sentiment_score":0.062438683584332466}],"sentiment":"neutral","sentiment_score":0.062438683584332466,"channel":0,"num_words":2,"start":1122.865,"end":1123.605},{"sentences":[{"text":"Okay.","start":1124.3999,"end":1124.88,"sentiment":"neutral","sentiment_score":0.04806874692440033},{"text":"Confirming your date of birth, 12/31/1992.","start":1124.88,"end":1129.2999,"sentiment":"neutral","sentiment_score":0.04694318833450476}],"sentiment":"neutral","sentiment_score":0.04710398241877556,"channel":1,"num_words":7,"start":1124.3999,"end":1129.2999},{"sentences":[{"text":"That's 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have","start":1152.93,"end":1153.25,"sentiment":"neutral","sentiment_score":0.02292664535343647}],"sentiment":"neutral","sentiment_score":0.02292664535343647,"channel":1,"num_words":2,"start":1152.93,"end":1153.25},{"sentences":[{"text":"be","start":1153.035,"end":1153.275,"sentiment":"neutral","sentiment_score":0.02376626059412956}],"sentiment":"neutral","sentiment_score":0.02376626059412956,"channel":0,"num_words":1,"start":1153.035,"end":1153.275},{"sentences":[{"text":"any alternate yep.","start":1153.25,"end":1155.41,"sentiment":"neutral","sentiment_score":0.006547005536655585},{"text":"I'll confirm once 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to perform a credit check.","start":1204.85,"end":1207.17,"sentiment":"neutral","sentiment_score":-0.08946224907413125},{"text":"So we need the name as per the ID proof which you are providing us.","start":1207.17,"end":1210.7101,"sentiment":"neutral","sentiment_score":-0.005425902207692465}],"sentiment":"neutral","sentiment_score":0.021834853277714165,"channel":1,"num_words":54,"start":1194.355,"end":1210.7101},{"sentences":[{"text":"Yeah.","start":1211.635,"end":1211.955,"sentiment":"neutral","sentiment_score":0.06403882056474686},{"text":"No problem.","start":1211.955,"end":1212.515,"sentiment":"neutral","sentiment_score":0.11142884194850922},{"text":"You can put Warrick, which is spelled w a r w I c k.","start":1212.515,"end":1217.1749,"sentiment":"neutral","sentiment_score":0.07847451684730393}],"sentiment":"neutral","sentiment_score":0.08150233766611885,"channel":0,"num_words":17,"start":1211.635,"end":1217.1749},{"sentences":[{"text":"W a r w 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please.","start":1289.495,"end":1290.055,"sentiment":"neutral","sentiment_score":0.2660616338253021},{"text":"Yep.","start":1290.055,"end":1290.555,"sentiment":"neutral","sentiment_score":0.2719889283180237}],"sentiment":"neutral","sentiment_score":0.2680373986562093,"channel":0,"num_words":3,"start":1289.495,"end":1290.555},{"sentences":[{"text":"Okay.","start":1291.14,"end":1291.54,"sentiment":"neutral","sentiment_score":0.22646474838256836},{"text":"So certain notices may be delivered to you via post.","start":1291.54,"end":1295.24,"sentiment":"neutral","sentiment_score":0.1324252098798752},{"text":"Only if in case we are unable to send in bills to your nominated email address, We will send it to you via post and may update your delivery preferences.","start":1295.54,"end":1305.115,"sentiment":"neutral","sentiment_score":0.11169145765403907},{"text":"Okay?","start":1305.1749,"end":1305.6749,"sentiment":"neutral","sentiment_score":0.10679148882627489}],"sentiment":"neutral","sentiment_score":0.11924409680068493,"channel":1,"num_words":42,"start":1291.14,"end":1305.6749},{"sentences":[{"text":"No problem.","start":1306.3201,"end":1307.06,"sentiment":"neutral","sentiment_score":0.17946287989616394}],"sentiment":"neutral","sentiment_score":0.17946287989616394,"channel":0,"num_words":2,"start":1306.3201,"end":1307.06},{"sentences":[{"text":"And now can you please confirm that will your postal and your supply address remains the same or different?","start":1308.2949,"end":1314.875,"sentiment":"neutral","sentiment_score":0.0693362976767515}],"sentiment":"neutral","sentiment_score":0.0693362976767515,"channel":1,"num_words":19,"start":1308.2949,"end":1314.875},{"sentences":[{"text":"Nope.","start":1316.105,"end":1316.3451,"sentiment":"neutral","sentiment_score":-0.01021356415003538},{"text":"They can remain the same.","start":1316.3451,"end":1317.385,"sentiment":"neutral","sentiment_score":-0.0009655423462390899},{"text":"That's fine.","start":1317.385,"end":1318.2051,"sentiment":"neutral","sentiment_score":0.16073300689458847}],"sentiment":"neutral","sentiment_score":0.038303092238493264,"channel":0,"num_words":8,"start":1316.105,"end":1318.2051},{"sentences":[{"text":"Okay.","start":1318.71,"end":1318.95,"sentiment":"neutral","sentiment_score":0.03122112900018692},{"text":"And are you the owner or the tenant of this property?","start":1318.95,"end":1321.69,"sentiment":"neutral","sentiment_score":0.007689622654156251}],"sentiment":"neutral","sentiment_score":0.009650581516325474,"channel":1,"num_words":12,"start":1318.71,"end":1321.69},{"sentences":[{"text":"The owner?","start":1322.3451,"end":1323.0851,"sentiment":"neutral","sentiment_score":-0.002043515909463167}],"sentiment":"neutral","sentiment_score":-0.002043515909463167,"channel":0,"num_words":2,"start":1322.3451,"end":1323.0851},{"sentences":[{"text":"Owner.","start":1324.15,"end":1324.65,"sentiment":"neutral","sentiment_score":0.007937708869576454}],"sentiment":"neutral","sentiment_score":0.007937708869576454,"channel":1,"num_words":1,"start":1324.15,"end":1324.65},{"sentences":[{"text":"Yep.","start":1325.305,"end":1325.805,"sentiment":"neutral","sentiment_score":0.025446772575378414}],"sentiment":"neutral","sentiment_score":0.025446772575378414,"channel":0,"num_words":1,"start":1325.305,"end":1325.805},{"sentences":[{"text":"And just a moment.","start":1325.35,"end":1328.615,"sentiment":"neutral","sentiment_score":0.02170261600986123},{"text":"And, like, how did you came to know about Lomo?","start":1329.795,"end":1331.875,"sentiment":"neutral","sentiment_score":0.016894457582384347},{"text":"Like, have you searched somewhere in any of the website or someone has referred you?","start":1331.875,"end":1335.655,"sentiment":"neutral","sentiment_score":0.01427050003161033}],"sentiment":"neutral","sentiment_score":0.01620043242542908,"channel":1,"num_words":29,"start":1325.35,"end":1335.655},{"sentences":[{"text":"No.","start":1336.6,"end":1337.1,"sentiment":"neutral","sentiment_score":-0.06753060221672058}],"sentiment":"neutral","sentiment_score":-0.06753060221672058,"channel":0,"num_words":1,"start":1336.6,"end":1337.1},{"sentences":[{"text":"So, like like, the previous owners or the tenants were having an account with Looma, so you want to go with Looma Energy.","start":1338.835,"end":1345.99,"sentiment":"neutral","sentiment_score":-0.038371039473492165},{"text":"Right?","start":1346.29,"end":1346.79,"sentiment":"neutral","sentiment_score":-0.01540848519653082}],"sentiment":"neutral","sentiment_score":-0.03741426637861878,"channel":1,"num_words":24,"start":1338.835,"end":1346.79},{"sentences":[{"text":"No.","start":1346.9451,"end":1347.265,"sentiment":"neutral","sentiment_score":-0.15547053515911102},{"text":"I've just known about Lumo in the past.","start":1347.265,"end":1349.365,"sentiment":"neutral","sentiment_score":-0.12839012406766415},{"text":"I can't","start":1349.8251,"end":1350.385,"sentiment":"neutral","sentiment_score":-0.10598303005099297}],"sentiment":"neutral","sentiment_score":-0.12677796252749182,"channel":0,"num_words":11,"start":1346.9451,"end":1350.385},{"sentences":[{"text":"Okay.","start":1350.37,"end":1350.85,"sentiment":"neutral","sentiment_score":-0.03994734585285187}],"sentiment":"neutral","sentiment_score":-0.03994734585285187,"channel":1,"num_words":1,"start":1350.37,"end":1350.85},{"sentences":[{"text":"remember where","start":1350.385,"end":1351.025,"sentiment":"neutral","sentiment_score":-0.026453055441379547}],"sentiment":"neutral","sentiment_score":-0.026453055441379547,"channel":0,"num_words":2,"start":1350.385,"end":1351.025},{"sentences":[{"text":"So","start":1350.85,"end":1351.09,"sentiment":"neutral","sentiment_score":-0.021478937938809395}],"sentiment":"neutral","sentiment_score":-0.021478937938809395,"channel":1,"num_words":1,"start":1350.85,"end":1351.09},{"sentences":[{"text":"from.","start":1351.025,"end":1351.525,"sentiment":"neutral","sentiment_score":-0.02014443650841713}],"sentiment":"neutral","sentiment_score":-0.02014443650841713,"channel":0,"num_words":1,"start":1351.025,"end":1351.525},{"sentences":[{"text":"okay.","start":1354.5449,"end":1355.025,"sentiment":"neutral","sentiment_score":0.0026365499943494797},{"text":"Just allow me a moment.","start":1355.025,"end":1356.5449,"sentiment":"neutral","sentiment_score":0.00871756300330162},{"text":"Okay.","start":1356.5449,"end":1357.0449,"sentiment":"neutral","sentiment_score":0.046151213347911835},{"text":"So as the location is in Victoria, so in Victoria, the best plan, what Lumo is offering at your property is the Lumo plus plan.","start":1357.1849,"end":1364.645,"sentiment":"neutral","sentiment_score":0.13136232659220695},{"text":"Okay.","start":1364.7849,"end":1365.105,"sentiment":"neutral","sentiment_score":0.17896535992622375}],"sentiment":"neutral","sentiment_score":0.1077393667603081,"channel":1,"num_words":33,"start":1354.5449,"end":1365.105},{"sentences":[{"text":"With this plan, Daniel, there is no lock in contract and no exit fees applicable for this agreement.","start":1365.105,"end":1370.61,"sentiment":"neutral","sentiment_score":0.17686421155101723},{"text":"Okay?","start":1370.61,"end":1371.11,"sentiment":"neutral","sentiment_score":0.13799044489860535},{"text":"You can exit","start":1371.25,"end":1372.15,"sentiment":"neutral","sentiment_score":0.13117374976476034}],"sentiment":"neutral","sentiment_score":0.16886670464141804,"channel":1,"num_words":22,"start":1365.105,"end":1372.15},{"sentences":[{"text":"Mhmm.","start":1371.82,"end":1372.32,"sentiment":"neutral","sentiment_score":0.1128516122698784}],"sentiment":"neutral","sentiment_score":0.1128516122698784,"channel":0,"num_words":1,"start":1371.82,"end":1372.32},{"sentences":[{"text":"whenever you want.","start":1372.21,"end":1373.33,"sentiment":"neutral","sentiment_score":0.15740758180618286},{"text":"And for this, our energy fact sheet, which contains key details about this offer, is available at lumoenergy.com.au.","start":1373.33,"end":1382.0499,"sentiment":"neutral","sentiment_score":0.19847073819902208},{"text":"Okay?","start":1382.0499,"end":1382.505,"sentiment":"neutral","sentiment_score":0.12132706493139268},{"text":"The rates which we are going to discuss on this call will be inclusive GST.","start":1382.585,"end":1386.285,"sentiment":"neutral","sentiment_score":0.1442723388473193},{"text":"So I have also done a quick comparison for you.","start":1386.745,"end":1389.545,"sentiment":"neutral","sentiment_score":0.1493548646569252}],"sentiment":"neutral","sentiment_score":0.16646078355768892,"channel":1,"num_words":47,"start":1372.21,"end":1389.545},{"sentences":[{"text":"So, like, there is a reference price, which has been set by the regulator called the default offer price, which aims to help customers compare energy plans.","start":1389.545,"end":1397.965,"sentiment":"neutral","sentiment_score":0.1252221167087555}],"sentiment":"neutral","sentiment_score":0.1252221167087555,"channel":1,"num_words":27,"start":1389.545,"end":1397.965},{"sentences":[{"text":"Okay.","start":1398.7999,"end":1399.2799,"sentiment":"neutral","sentiment_score":0.23067811131477356}],"sentiment":"neutral","sentiment_score":0.23067811131477356,"channel":0,"num_words":1,"start":1398.7999,"end":1399.2799},{"sentences":[{"text":"So the plan","start":1398.8201,"end":1399.38,"sentiment":"positive","sentiment_score":0.3756621479988098}],"sentiment":"positive","sentiment_score":0.3756621479988098,"channel":1,"num_words":3,"start":1398.8201,"end":1399.38},{"sentences":[{"text":"Awesome.","start":1399.2799,"end":1399.7799,"sentiment":"positive","sentiment_score":0.5587985515594482}],"sentiment":"positive","sentiment_score":0.5587985515594482,"channel":0,"num_words":1,"start":1399.2799,"end":1399.7799},{"sentences":[{"text":"which I'm offering you, this plan is 15 less than the Victorian default of a price.","start":1399.38,"end":1405.24,"sentiment":"positive","sentiment_score":0.4525090157985687},{"text":"And, also, I'll help you with the lowest possible price.","start":1405.54,"end":1407.9401,"sentiment":"positive","sentiment_score":0.4166034787893295},{"text":"So on the Lumo Plus is the average customer with a single rate tariff in the United Energy Distribution area who uses 4,000 kilowatt hour, in a year, he would pay $1333.0.05, which is all inclusive of GST.","start":1407.9401,"end":1424.3351,"sentiment":"neutral","sentiment_score":0.22290265217826172},{"text":"But, however, Daniel, your bill will differ depending on your actual usage only.","start":1424.76,"end":1429.02,"sentiment":"neutral","sentiment_score":-0.07230197781553635},{"text":"So the rates which we are going to discuss for electricity will be inclusive of GST.","start":1429.4,"end":1434.14,"sentiment":"neutral","sentiment_score":0.014994401950389147}],"sentiment":"neutral","sentiment_score":0.20601697707467753,"channel":1,"num_words":93,"start":1399.38,"end":1434.14},{"sentences":[{"text":"Your anytime tariff rates will be 24.398¢ for per kilowatt hour, and your","start":1434.2001,"end":1441.9751,"sentiment":"neutral","sentiment_score":0.025024679644654196}],"sentiment":"neutral","sentiment_score":0.025024679644654196,"channel":1,"num_words":13,"start":1434.2001,"end":1441.9751},{"sentences":[{"text":"Mhmm.","start":1441.8949,"end":1442.3949,"sentiment":"neutral","sentiment_score":0.014779115095734596}],"sentiment":"neutral","sentiment_score":0.014779115095734596,"channel":0,"num_words":1,"start":1441.8949,"end":1442.3949},{"sentences":[{"text":"service to property will be 97.845¢ per day.","start":1441.9751,"end":1446.6951,"sentiment":"neutral","sentiment_score":0.0143542881788952},{"text":"Okay?","start":1446.6951,"end":1447.1951,"sentiment":"neutral","sentiment_score":0.042317651212215424}],"sentiment":"neutral","sentiment_score":0.01784970855806023,"channel":1,"num_words":9,"start":1441.9751,"end":1447.1951},{"sentences":[{"text":"Okay.","start":1447.36,"end":1447.86,"sentiment":"neutral","sentiment_score":0.06757166981697083},{"text":"No problem.","start":1447.9199,"end":1448.6599,"sentiment":"neutral","sentiment_score":0.24102047085762024}],"sentiment":"neutral","sentiment_score":0.18320420384407043,"channel":0,"num_words":3,"start":1447.36,"end":1448.6599},{"sentences":[{"text":"Do you want me to accept this plan for you and proceed with the sign up?","start":1449.5751,"end":1453.035,"sentiment":"neutral","sentiment_score":0.2454653698951006}],"sentiment":"neutral","sentiment_score":0.2454653698951006,"channel":1,"num_words":16,"start":1449.5751,"end":1453.035},{"sentences":[{"text":"Yes.","start":1453.28,"end":1453.6,"sentiment":"neutral","sentiment_score":0.28327861428260803},{"text":"Sounds good.","start":1453.6,"end":1454.34,"sentiment":"positive","sentiment_score":0.3998962789773941}],"sentiment":"positive","sentiment_score":0.3610237240791321,"channel":0,"num_words":3,"start":1453.28,"end":1454.34},{"sentences":[{"text":"Okay.","start":1455.24,"end":1455.72,"sentiment":"neutral","sentiment_score":0.16082797944545746},{"text":"So your billing frequency will be off monthly basis.","start":1455.72,"end":1458.36,"sentiment":"neutral","sentiment_score":0.06013222907980283},{"text":"So do you have any specific bill issue date, like first of every month or the last of every month?","start":1458.36,"end":1464.0599,"sentiment":"neutral","sentiment_score":0.028240897273644806}],"sentiment":"neutral","sentiment_score":0.0422278662212193,"channel":1,"num_words":30,"start":1455.24,"end":1464.0599},{"sentences":[{"text":"No.","start":1464.775,"end":1465.095,"sentiment":"neutral","sentiment_score":-0.12742879986763},{"text":"No preference.","start":1465.095,"end":1465.755,"sentiment":"neutral","sentiment_score":-0.15186040103435516}],"sentiment":"neutral","sentiment_score":-0.14371653397878012,"channel":0,"num_words":3,"start":1464.775,"end":1465.755},{"sentences":[{"text":"So is it okay if I'll select as first of every month you want Lumo to issue a bill to you?","start":1466.8949,"end":1471.3949,"sentiment":"neutral","sentiment_score":-0.025519416268382753}],"sentiment":"neutral","sentiment_score":-0.025519416268382753,"channel":1,"num_words":21,"start":1466.8949,"end":1471.3949},{"sentences":[{"text":"Yes.","start":1471.6549,"end":1471.975,"sentiment":"neutral","sentiment_score":0.22176435589790344},{"text":"That sounds good.","start":1471.975,"end":1472.955,"sentiment":"neutral","sentiment_score":0.3254364530245463}],"sentiment":"neutral","sentiment_score":0.2995184287428856,"channel":0,"num_words":4,"start":1471.6549,"end":1472.955},{"sentences":[{"text":"Okay.","start":1473.1349,"end":1473.6349,"sentiment":"neutral","sentiment_score":0.12112821638584136},{"text":"Okay.","start":1473.695,"end":1474.095,"sentiment":"neutral","sentiment_score":0.08221529424190521},{"text":"So we will attempt to issue your bill on the day of the month you have nominated, which is first of every month, other factors such as public holidays or weekends may impact the lead, your bill is issued.","start":1474.095,"end":1483.91,"sentiment":"neutral","sentiment_score":-0.0070391495544941},{"text":"Okay?","start":1483.91,"end":1484.41,"sentiment":"neutral","sentiment_score":-0.0034898873418569565},{"text":"And currently, electricity is connected, or it is disconnected at the moment?","start":1486.55,"end":1490.3301,"sentiment":"neutral","sentiment_score":-0.05710287516315778}],"sentiment":"neutral","sentiment_score":-0.014072365024023585,"channel":1,"num_words":54,"start":1473.1349,"end":1490.3301},{"sentences":[{"text":"It is disconnected at the moment.","start":1490.785,"end":1492.405,"sentiment":"neutral","sentiment_score":-0.10784386098384857}],"sentiment":"neutral","sentiment_score":-0.10784386098384857,"channel":0,"num_words":6,"start":1490.785,"end":1492.405},{"sentences":[{"text":"Disconnected.","start":1492.695,"end":1493.195,"sentiment":"neutral","sentiment_score":-0.12292661517858504},{"text":"So when you want me to arrange your connection under your name, today is okay, or do you have any specific date?","start":1493.415,"end":1499.035,"sentiment":"neutral","sentiment_score":-0.01717902897772464}],"sentiment":"neutral","sentiment_score":-0.021776750116892483,"channel":1,"num_words":23,"start":1492.695,"end":1499.035},{"sentences":[{"text":"Yeah.","start":1499.5851,"end":1499.905,"sentiment":"neutral","sentiment_score":-0.00689835287630558},{"text":"Today or tomorrow, whichever one.","start":1499.905,"end":1501.56,"sentiment":"neutral","sentiment_score":-0.012643888406455518}],"sentiment":"neutral","sentiment_score":-0.011686299151430527,"channel":0,"num_words":6,"start":1499.5851,"end":1501.56},{"sentences":[{"text":"Today or tomorrow.","start":1501.735,"end":1502.875,"sentiment":"neutral","sentiment_score":-0.010549509276946386},{"text":"Okay.","start":1502.935,"end":1503.255,"sentiment":"neutral","sentiment_score":0.009199906140565872},{"text":"I'll check for the best possible date.","start":1503.255,"end":1505.25,"sentiment":"neutral","sentiment_score":0.0008703262678214482},{"text":"Confirming physical security questions, any person who uses any life support machines at the property?","start":1505.49,"end":1510.47,"sentiment":"neutral","sentiment_score":-0.03375036696282526}],"sentiment":"neutral","sentiment_score":-0.020100455471457772,"channel":1,"num_words":26,"start":1501.735,"end":1510.47},{"sentences":[{"text":"No.","start":1511.16,"end":1511.66,"sentiment":"neutral","sentiment_score":-0.06577100604772568}],"sentiment":"neutral","sentiment_score":-0.06577100604772568,"channel":0,"num_words":1,"start":1511.16,"end":1511.66},{"sentences":[{"text":"Okay.","start":1512.45,"end":1512.85,"sentiment":"neutral","sentiment_score":-0.04428122937679291},{"text":"Any renovation or electrical work recently completed or currently in progress at the property?","start":1512.85,"end":1518.47,"sentiment":"neutral","sentiment_score":-0.06200219850455012}],"sentiment":"neutral","sentiment_score":-0.06082080056269964,"channel":1,"num_words":15,"start":1512.45,"end":1518.47},{"sentences":[{"text":"No.","start":1519.3351,"end":1519.8351,"sentiment":"neutral","sentiment_score":-0.07722294330596924}],"sentiment":"neutral","sentiment_score":-0.07722294330596924,"channel":0,"num_words":1,"start":1519.3351,"end":1519.8351},{"sentences":[{"text":"Okay.","start":1520.8251,"end":1521.3251,"sentiment":"neutral","sentiment_score":-0.053434476256370544},{"text":"So please note that the reconnection may be performed remotely without a person visiting the site anytime between 7AM till midnight on the day requested.","start":1521.545,"end":1530.285,"sentiment":"neutral","sentiment_score":-0.08564837262034417},{"text":"So exposed to wires may become live.","start":1530.745,"end":1533.625,"sentiment":"neutral","sentiment_score":-0.0996716246008873},{"text":"Okay?","start":1533.625,"end":1534.125,"sentiment":"neutral","sentiment_score":-0.03473705053329468},{"text":"And,","start":1534.17,"end":1534.67,"sentiment":"neutral","sentiment_score":-0.03560902923345566}],"sentiment":"neutral","sentiment_score":-0.08464832124965531,"channel":1,"num_words":35,"start":1520.8251,"end":1534.67},{"sentences":[{"text":"Yep.","start":1534.9199,"end":1535.4199,"sentiment":"neutral","sentiment_score":-0.0299563966691494}],"sentiment":"neutral","sentiment_score":-0.0299563966691494,"channel":0,"num_words":1,"start":1534.9199,"end":1535.4199},{"sentences":[{"text":"see, as you have mentioned that the electricity is disconnected, so you need to make sure that all the mains and safety switches of your property should be in the off position only.","start":1535.13,"end":1546.0901,"sentiment":"neutral","sentiment_score":-0.1060510514812036},{"text":"Okay?","start":1546.0901,"end":1546.5901,"sentiment":"neutral","sentiment_score":-0.08225248754024506}],"sentiment":"neutral","sentiment_score":-0.10535109371823423,"channel":1,"num_words":34,"start":1535.13,"end":1546.5901},{"sentences":[{"text":"Understood.","start":1547.115,"end":1547.615,"sentiment":"neutral","sentiment_score":-0.1379050314426422}],"sentiment":"neutral","sentiment_score":-0.1379050314426422,"channel":0,"num_words":1,"start":1547.115,"end":1547.615},{"sentences":[{"text":"Every","start":1547.645,"end":1547.885,"sentiment":"neutral","sentiment_score":-0.10969271510839462}],"sentiment":"neutral","sentiment_score":-0.10969271510839462,"channel":1,"num_words":1,"start":1547.645,"end":1547.885},{"sentences":[{"text":"Yes.","start":1547.6749,"end":1548.1749,"sentiment":"neutral","sentiment_score":-0.07963964343070984}],"sentiment":"neutral","sentiment_score":-0.07963964343070984,"channel":0,"num_words":1,"start":1547.6749,"end":1548.1749},{"sentences":[{"text":"switch you have for electricity should be in the off position.","start":1547.885,"end":1550.705,"sentiment":"neutral","sentiment_score":-0.1316189312122085},{"text":"And any hazards, like any electric fence, any dogs, any pets at your property?","start":1551.005,"end":1555.585,"sentiment":"neutral","sentiment_score":-0.1269353021468435}],"sentiment":"neutral","sentiment_score":-0.1289960989356041,"channel":1,"num_words":25,"start":1547.885,"end":1555.585},{"sentences":[{"text":"No.","start":1557.48,"end":1557.72,"sentiment":"neutral","sentiment_score":-0.13926678895950317},{"text":"None.","start":1557.72,"end":1558.22,"sentiment":"neutral","sentiment_score":-0.12545257806777954}],"sentiment":"neutral","sentiment_score":-0.13235968351364136,"channel":0,"num_words":2,"start":1557.48,"end":1558.22},{"sentences":[{"text":"No.","start":1559.085,"end":1559.405,"sentiment":"neutral","sentiment_score":-0.12602713704109192},{"text":"Right?","start":1559.405,"end":1559.725,"sentiment":"neutral","sentiment_score":-0.09549083560705184},{"text":"And do we have clear and safe access to the electricity meters?","start":1559.725,"end":1563.96,"sentiment":"neutral","sentiment_score":-0.07304547633975744}],"sentiment":"neutral","sentiment_score":-0.07843312062323093,"channel":1,"num_words":14,"start":1559.085,"end":1563.96},{"sentences":[{"text":"Yes.","start":1564.76,"end":1565.26,"sentiment":"neutral","sentiment_score":0.10707911103963852}],"sentiment":"neutral","sentiment_score":0.10707911103963852,"channel":0,"num_words":1,"start":1564.76,"end":1565.26},{"sentences":[{"text":"Okay.","start":1566.18,"end":1566.68,"sentiment":"neutral","sentiment_score":0.00990540161728859},{"text":"And the property was vacant, like, empty for more than twelve months, or it has got recently vacant?","start":1566.74,"end":1573.16,"sentiment":"neutral","sentiment_score":-0.13546580572923025}],"sentiment":"neutral","sentiment_score":-0.1278146895530977,"channel":1,"num_words":19,"start":1566.18,"end":1573.16},{"sentences":[{"text":"Recently.","start":1573.915,"end":1574.415,"sentiment":"neutral","sentiment_score":-0.058812856674194336}],"sentiment":"neutral","sentiment_score":-0.058812856674194336,"channel":0,"num_words":1,"start":1573.915,"end":1574.415},{"sentences":[{"text":"Okay.","start":1575.755,"end":1576.255,"sentiment":"neutral","sentiment_score":0.048591747879981995},{"text":"So, mister Daniel, the earliest possible date we can arrange your connection is showing as in 04/15/2026, which is tomorrow, anytime between 7AM till midnight.","start":1576.395,"end":1585.915,"sentiment":"neutral","sentiment_score":0.1069888487458229},{"text":"Is that okay with you?","start":1585.915,"end":1587.135,"sentiment":"neutral","sentiment_score":0.12707359492778778}],"sentiment":"neutral","sentiment_score":0.10834454648917721,"channel":1,"num_words":31,"start":1575.755,"end":1587.135},{"sentences":[{"text":"Yeah.","start":1587.66,"end":1587.98,"sentiment":"neutral","sentiment_score":0.24084825813770297},{"text":"That sounds good.","start":1587.98,"end":1588.88,"sentiment":"positive","sentiment_score":0.4711706340312958}],"sentiment":"positive","sentiment_score":0.41359004005789757,"channel":0,"num_words":4,"start":1587.66,"end":1588.88},{"sentences":[{"text":"Okay.","start":1589.71,"end":1590.19,"sentiment":"neutral","sentiment_score":0.1645701229572296},{"text":"So confirming your property address.","start":1590.19,"end":1592.11,"sentiment":"neutral","sentiment_score":0.12474732249975204},{"text":"Okay?","start":1592.11,"end":1592.61,"sentiment":"neutral","sentiment_score":0.07910853624343872},{"text":"So, see, your address in the National Metadata Base, which I'm getting is showing as in Lot 91 Slash 6 Merry Mac Cuisine, Keesborwich, Victoria 3173.","start":1593.15,"end":1606.0651,"sentiment":"neutral","sentiment_score":0.08719094584767635},{"text":"Okay?","start":1606.0651,"end":1606.5651,"sentiment":"neutral","sentiment_score":0.09679019451141356}],"sentiment":"neutral","sentiment_score":0.09503441347795374,"channel":1,"num_words":34,"start":1589.71,"end":1606.5651},{"sentences":[{"text":"Yes.","start":1607.1951,"end":1607.515,"sentiment":"neutral","sentiment_score":0.2668129801750183},{"text":"That sounds perfect.","start":1607.515,"end":1608.415,"sentiment":"positive","sentiment_score":0.6486128767331442}],"sentiment":"positive","sentiment_score":0.5531629025936127,"channel":0,"num_words":4,"start":1607.1951,"end":1608.415},{"sentences":[{"text":"And your mobile phone number, 0424724429.","start":1609.265,"end":1614.545,"sentiment":"neutral","sentiment_score":0.21288180351257324},{"text":"On this mobile phone number, you will receive a confirmation message with the connection date.","start":1614.545,"end":1619.0399,"sentiment":"neutral","sentiment_score":0.2557731846968333},{"text":"Okay?","start":1619.0399,"end":1619.5399,"sentiment":"neutral","sentiment_score":0.19357025623321533}],"sentiment":"neutral","sentiment_score":0.2412481294436888,"channel":1,"num_words":22,"start":1609.265,"end":1619.5399},{"sentences":[{"text":"That sounds good.","start":1619.97,"end":1620.9501,"sentiment":"positive","sentiment_score":0.4654320577780406}],"sentiment":"positive","sentiment_score":0.4654320577780406,"channel":0,"num_words":3,"start":1619.97,"end":1620.9501},{"sentences":[{"text":"And do you hold any conciliation card which has been issued by CenturyLink?","start":1621.76,"end":1626.0199,"sentiment":"neutral","sentiment_score":0.09034595638513565}],"sentiment":"neutral","sentiment_score":0.09034595638513565,"channel":1,"num_words":13,"start":1621.76,"end":1626.0199},{"sentences":[{"text":"No.","start":1627.065,"end":1627.225,"sentiment":"neutral","sentiment_score":-0.14755448698997498},{"text":"I don't.","start":1627.225,"end":1627.885,"sentiment":"neutral","sentiment_score":-0.19416619837284088}],"sentiment":"neutral","sentiment_score":-0.1786289612452189,"channel":0,"num_words":3,"start":1627.065,"end":1627.885},{"sentences":[{"text":"Do you wish to set up a direct debit, or you will pay your bills manually?","start":1628.72,"end":1632.82,"sentiment":"neutral","sentiment_score":-0.1730768932029605}],"sentiment":"neutral","sentiment_score":-0.1730768932029605,"channel":1,"num_words":16,"start":1628.72,"end":1632.82},{"sentences":[{"text":"We can pay them manually.","start":1633.625,"end":1634.845,"sentiment":"neutral","sentiment_score":-0.06475096568465233}],"sentiment":"neutral","sentiment_score":-0.06475096568465233,"channel":0,"num_words":5,"start":1633.625,"end":1634.845},{"sentences":[{"text":"Okay.","start":1636.285,"end":1636.785,"sentiment":"neutral","sentiment_score":0.15080715715885162},{"text":"Yep.","start":1636.845,"end":1637.1649,"sentiment":"neutral","sentiment_score":0.21314427256584167},{"text":"So your electricity sign up has been completed successfully.","start":1637.1649,"end":1639.725,"sentiment":"positive","sentiment_score":0.40747006403075325},{"text":"Now I'll help you with the terms and conditions.","start":1639.725,"end":1641.745,"sentiment":"neutral","sentiment_score":0.2633626378244824},{"text":"So we are going to perform a credit check with our external credit services that may include verifying your identity with the document issuer or the official record holder.","start":1641.965,"end":1650.61,"sentiment":"neutral","sentiment_score":0.10584826202228151}],"sentiment":"neutral","sentiment_score":0.19328663969526486,"channel":1,"num_words":49,"start":1636.285,"end":1650.61},{"sentences":[{"text":"So do you consent to this?","start":1650.61,"end":1652.15,"sentiment":"neutral","sentiment_score":0.04982642332712809}],"sentiment":"neutral","sentiment_score":0.04982642332712809,"channel":1,"num_words":6,"start":1650.61,"end":1652.15},{"sentences":[{"text":"Yeah.","start":1652.44,"end":1652.76,"sentiment":"neutral","sentiment_score":0.07476389408111572},{"text":"No problem.","start":1652.76,"end":1653.42,"sentiment":"neutral","sentiment_score":0.1061297059059143}],"sentiment":"neutral","sentiment_score":0.09567443529764812,"channel":0,"num_words":3,"start":1652.44,"end":1653.42},{"sentences":[{"text":"Okay.","start":1654.05,"end":1654.37,"sentiment":"neutral","sentiment_score":0.08064274489879608},{"text":"So details about our privacy and credit reporting practices, including our notifiable matter statements are available at www.lomoenergy.com.au/privacy.","start":1654.37,"end":1665.515,"sentiment":"neutral","sentiment_score":0.03929054064469205},{"text":"This includes information about who we exchange our credit information with, how you can access your information, and how to make a complaint.","start":1665.975,"end":1673.355,"sentiment":"neutral","sentiment_score":0.06773697876411935},{"text":"Also, our energy fact sheet, which contains key details about this offer, is available at lumoenergy.com.au.","start":1674.0499,"end":1681.59,"sentiment":"neutral","sentiment_score":0.08684197603724897},{"text":"Okay?","start":1681.65,"end":1682.15,"sentiment":"neutral","sentiment_score":0.046894706785678864}],"sentiment":"neutral","sentiment_score":0.06410490358406204,"channel":1,"num_words":59,"start":1654.05,"end":1682.15},{"sentences":[{"text":"Now the terms of your agreement, rates, and plan benefits are all variable.","start":1682.21,"end":1687.11,"sentiment":"neutral","sentiment_score":-0.01665608326976116},{"text":"We will give you written notice of at least twenty business days if we change the terms of your agreement.","start":1687.525,"end":1692.885,"sentiment":"neutral","sentiment_score":-0.026323843747377396},{"text":"And if we change your plan benefits or rates, we will give you at least five business days notice unless an exception occurs under the regulation.","start":1692.885,"end":1702.025,"sentiment":"neutral","sentiment_score":-0.029774239859901942},{"text":"We can only increase your rates once every twelve month, but we can reduce them at any time.","start":1702.42,"end":1708.4401,"sentiment":"neutral","sentiment_score":-0.0665669430875116},{"text":"Also, you","start":1709.38,"end":1710.18,"sentiment":"neutral","sentiment_score":-0.020665880292654037}],"sentiment":"neutral","sentiment_score":-0.034894594050283674,"channel":1,"num_words":79,"start":1682.21,"end":1710.18},{"sentences":[{"text":"Okay.","start":1710.075,"end":1710.575,"sentiment":"neutral","sentiment_score":-0.026971207931637764}],"sentiment":"neutral","sentiment_score":-0.026971207931637764,"channel":0,"num_words":1,"start":1710.075,"end":1710.575},{"sentences":[{"text":"have a ten business day cooling off period from the day after you receive the confirmation back via email.","start":1710.18,"end":1716.52,"sentiment":"neutral","sentiment_score":0.013461760000178688},{"text":"You can cancel your agreement verbally or in writing anytime during the cooling off period without any penalty.","start":1716.775,"end":1723.035,"sentiment":"neutral","sentiment_score":-0.05911656262146102},{"text":"Okay?","start":1723.175,"end":1723.675,"sentiment":"neutral","sentiment_score":0.03411301225423813},{"text":"Also, with","start":1723.895,"end":1724.375,"sentiment":"neutral","sentiment_score":0.07315424084663391}],"sentiment":"neutral","sentiment_score":-0.015697579830884933,"channel":1,"num_words":40,"start":1710.18,"end":1724.375},{"sentences":[{"text":"Yep.","start":1724.15,"end":1724.65,"sentiment":"neutral","sentiment_score":0.12232661247253418}],"sentiment":"neutral","sentiment_score":0.12232661247253418,"channel":0,"num_words":1,"start":1724.15,"end":1724.65},{"sentences":[{"text":"Luma Energy, Daniel, there is no lock in contract and no exit fees applicable for this agreement.","start":1724.375,"end":1729.895,"sentiment":"neutral","sentiment_score":0.11432467357200735},{"text":"Okay?","start":1729.895,"end":1730.135,"sentiment":"neutral","sentiment_score":0.14502453804016113},{"text":"You can exit whenever you want.","start":1730.135,"end":1732.11,"sentiment":"neutral","sentiment_score":0.12096982325116794},{"text":"Okay?","start":1732.35,"end":1732.85,"sentiment":"neutral","sentiment_score":0.09518909454345705},{"text":"And your billing frequency will be of monthly basis on first of every month, and we may contact you by any means in accordance with our privacy policy about new offers and promotions even after your agreement ends.","start":1732.91,"end":1745.3099,"sentiment":"neutral","sentiment_score":0.10347502629615758}],"sentiment":"neutral","sentiment_score":0.10859687336617047,"channel":1,"num_words":63,"start":1724.375,"end":1745.3099},{"sentences":[{"text":"You can opt out at any time by contacting us.","start":1745.3099,"end":1748.085,"sentiment":"neutral","sentiment_score":-0.026756097003817557},{"text":"Okay?","start":1748.485,"end":1748.985,"sentiment":"neutral","sentiment_score":0.021031051874160767},{"text":"And in","start":1749.125,"end":1749.605,"sentiment":"neutral","sentiment_score":0.004851066507399082}],"sentiment":"neutral","sentiment_score":-0.018217521934555128,"channel":1,"num_words":13,"start":1745.3099,"end":1749.605},{"sentences":[{"text":"No","start":1749.57,"end":1749.8099,"sentiment":"neutral","sentiment_score":-0.030644597485661507}],"sentiment":"neutral","sentiment_score":-0.030644597485661507,"channel":0,"num_words":1,"start":1749.57,"end":1749.8099},{"sentences":[{"text":"order","start":1749.605,"end":1750.005,"sentiment":"neutral","sentiment_score":-0.048122987151145935}],"sentiment":"neutral","sentiment_score":-0.048122987151145935,"channel":1,"num_words":1,"start":1749.605,"end":1750.005},{"sentences":[{"text":"purple.","start":1749.8099,"end":1750.3099,"sentiment":"neutral","sentiment_score":-0.029900047928094864}],"sentiment":"neutral","sentiment_score":-0.029900047928094864,"channel":0,"num_words":1,"start":1749.8099,"end":1750.3099},{"sentences":[{"text":"to transfer your energy supply to us, we will need to receive a meterweight.","start":1750.005,"end":1754.0249,"sentiment":"neutral","sentiment_score":-0.02530055752556239},{"text":"This may be based on an actual read or an estimated read.","start":1754.4049,"end":1757.6849,"sentiment":"neutral","sentiment_score":-0.0025066495096931853},{"text":"Okay?","start":1757.6849,"end":1758.1849,"sentiment":"neutral","sentiment_score":0.008471622131764889},{"text":"And so do you accept our offer on these terms and agree to move to Loma Energy?","start":1758.485,"end":1763.145,"sentiment":"neutral","sentiment_score":0.01747178045265815}],"sentiment":"neutral","sentiment_score":-0.0017908115828917785,"channel":1,"num_words":44,"start":1750.005,"end":1763.145},{"sentences":[{"text":"Yes.","start":1764.7849,"end":1765.105,"sentiment":"neutral","sentiment_score":0.15583740174770355},{"text":"Sounds good.","start":1765.105,"end":1765.6649,"sentiment":"positive","sentiment_score":0.35489073395729065},{"text":"Thank you.","start":1765.6649,"end":1766.4049,"sentiment":"positive","sentiment_score":0.4394403547048569}],"sentiment":"positive","sentiment_score":0.3488999158143997,"channel":0,"num_words":5,"start":1764.7849,"end":1766.4049},{"sentences":[{"text":"Okay.","start":1766.2999,"end":1766.62,"sentiment":"positive","sentiment_score":0.3358866274356842},{"text":"So thank you for choosing and supporting 100% OZ owned company owned by the Snowy Hydro Group and has won multiple Ken Starr Awards for the best customer service.","start":1766.62,"end":1775.44,"sentiment":"positive","sentiment_score":0.5279894841128382},{"text":"Okay?","start":1775.5,"end":1775.955,"sentiment":"positive","sentiment_score":0.3688636422157288},{"text":"And, also, would like to inform you about the refer a friend campaign.","start":1776.115,"end":1778.9149,"sentiment":"neutral","sentiment_score":0.29210948944091797},{"text":"If you refer you any of your friends or families to Lumo, you and that person will receive $25 of eVoucher for online shopping.","start":1778.9149,"end":1786.515,"sentiment":"neutral","sentiment_score":0.2501777373254299}],"sentiment":"positive","sentiment_score":0.37967844658038197,"channel":1,"num_words":68,"start":1766.2999,"end":1786.515},{"sentences":[{"text":"Okay?","start":1786.515,"end":1787.015,"sentiment":"neutral","sentiment_score":0.14559108018875122}],"sentiment":"neutral","sentiment_score":0.14559108018875122,"channel":1,"num_words":1,"start":1786.515,"end":1787.015},{"sentences":[{"text":"Okay.","start":1787.435,"end":1787.835,"sentiment":"neutral","sentiment_score":0.15731200575828552}],"sentiment":"neutral","sentiment_score":0.15731200575828552,"channel":0,"num_words":1,"start":1787.435,"end":1787.835},{"sentences":[{"text":"So,","start":1787.475,"end":1787.975,"sentiment":"neutral","sentiment_score":0.2519679069519043}],"sentiment":"neutral","sentiment_score":0.2519679069519043,"channel":1,"num_words":1,"start":1787.475,"end":1787.975},{"sentences":[{"text":"Awesome.","start":1787.835,"end":1788.335,"sentiment":"positive","sentiment_score":0.36180222034454346}],"sentiment":"positive","sentiment_score":0.36180222034454346,"channel":0,"num_words":1,"start":1787.835,"end":1788.335},{"sentences":[{"text":"Daniel, you have mentioned you know Lumo energy pass.","start":1788.195,"end":1791.075,"sentiment":"neutral","sentiment_score":0.14195878307024637},{"text":"So have you been with Looma previously, or this is the first time you are giving us a call?","start":1791.075,"end":1795.15,"sentiment":"neutral","sentiment_score":0.08412612327619602},{"text":"Or, like,","start":1795.2101,"end":1795.6101,"sentiment":"neutral","sentiment_score":0.03808557614684105}],"sentiment":"neutral","sentiment_score":0.09840655140578747,"channel":1,"num_words":30,"start":1788.195,"end":1795.6101},{"sentences":[{"text":"First","start":1795.595,"end":1795.915,"sentiment":"neutral","sentiment_score":0.03754105418920517}],"sentiment":"neutral","sentiment_score":0.03754105418920517,"channel":0,"num_words":1,"start":1795.595,"end":1795.915},{"sentences":[{"text":"have you","start":1795.6101,"end":1795.93,"sentiment":"neutral","sentiment_score":0.0384810995310545}],"sentiment":"neutral","sentiment_score":0.0384810995310545,"channel":1,"num_words":2,"start":1795.6101,"end":1795.93},{"sentences":[{"text":"time.","start":1795.915,"end":1796.415,"sentiment":"neutral","sentiment_score":0.03656701743602753}],"sentiment":"neutral","sentiment_score":0.03656701743602753,"channel":0,"num_words":1,"start":1795.915,"end":1796.415},{"sentences":[{"text":"heard from some of your friends?","start":1795.93,"end":1797.4701,"sentiment":"neutral","sentiment_score":0.020896499355634052},{"text":"Have you heard Looma Energy from some of your friends or families?","start":1797.8501,"end":1800.91,"sentiment":"neutral","sentiment_score":0.018955642978350323}],"sentiment":"neutral","sentiment_score":0.019602595104111567,"channel":1,"num_words":18,"start":1795.93,"end":1800.91},{"sentences":[{"text":"No.","start":1801.7201,"end":1801.9601,"sentiment":"neutral","sentiment_score":-0.07538053393363953},{"text":"I think just heard of","start":1801.9601,"end":1803.18,"sentiment":"neutral","sentiment_score":-0.06859581544995308}],"sentiment":"neutral","sentiment_score":-0.06972660186390083,"channel":0,"num_words":6,"start":1801.7201,"end":1803.18},{"sentences":[{"text":"Online.","start":1804.395,"end":1804.895,"sentiment":"neutral","sentiment_score":-0.09857623279094696},{"text":"Okay.","start":1805.115,"end":1805.615,"sentiment":"neutral","sentiment_score":-0.00869167223572731}],"sentiment":"neutral","sentiment_score":-0.053633952513337135,"channel":1,"num_words":2,"start":1804.395,"end":1805.615},{"sentences":[{"text":"the line.","start":1805.88,"end":1806.63,"sentiment":"neutral","sentiment_score":-0.0027297399938106537}],"sentiment":"neutral","sentiment_score":-0.0027297399938106537,"channel":0,"num_words":2,"start":1805.88,"end":1806.63},{"sentences":[{"text":"So we are all done here now.","start":1806.155,"end":1807.515,"sentiment":"neutral","sentiment_score":0.04240474370973451},{"text":"I'll just do a quick recap what we have done on this call.","start":1807.515,"end":1810.3151,"sentiment":"neutral","sentiment_score":0.06121608557609411},{"text":"Okay?","start":1810.3151,"end":1810.8151,"sentiment":"neutral","sentiment_score":0.06196855381131172},{"text":"So, Daniel, you have given us a call to arrange your connection for your property, which is for Lot 91 Slash 6 Merry McQuizzing, Case Borridge, Victoria 3173.","start":1810.9551,"end":1821.9,"sentiment":"neutral","sentiment_score":0.06596634976033654},{"text":"Connection date is of tomorrow's date, which is Wednesday, 04/15/2026, confirming no person on life support, no second person to be added, no concession, and no direct debit to be set up.","start":1821.9,"end":1833.795,"sentiment":"neutral","sentiment_score":0.06382866797503084}],"sentiment":"neutral","sentiment_score":0.0622739017377665,"channel":1,"num_words":81,"start":1806.155,"end":1833.795},{"sentences":[{"text":"And your mobile phone number, which is 0424724429, on this mobile phone number, you will receive a confirmation message with the connection date, and you want bills and notices via email.","start":1834.035,"end":1845.655,"sentiment":"neutral","sentiment_score":0.05002001069125629},{"text":"Right?","start":1845.7151,"end":1845.9551,"sentiment":"neutral","sentiment_score":0.012715311720967293},{"text":"And only for electricity connection, not for gas at the moment.","start":1845.9551,"end":1848.675,"sentiment":"neutral","sentiment_score":-0.017116478940641337},{"text":"Okay?","start":1848.675,"end":1849.17,"sentiment":"neutral","sentiment_score":0.02365443855524063}],"sentiment":"neutral","sentiment_score":0.03178883666722951,"channel":1,"num_words":44,"start":1834.035,"end":1849.17},{"sentences":[{"text":"Yes.","start":1849.635,"end":1849.955,"sentiment":"neutral","sentiment_score":0.04512505978345871},{"text":"Yes, please.","start":1849.955,"end":1850.775,"sentiment":"neutral","sentiment_score":0.058099932968616486}],"sentiment":"neutral","sentiment_score":0.05377497524023056,"channel":0,"num_words":3,"start":1849.635,"end":1850.775},{"sentences":[{"text":"Okay.","start":1850.93,"end":1851.3301,"sentiment":"neutral","sentiment_score":0.07930099964141846},{"text":"So we are all done here now.","start":1851.3301,"end":1853.01,"sentiment":"neutral","sentiment_score":0.12236657738685608},{"text":"Okay.","start":1853.01,"end":1853.25,"sentiment":"neutral","sentiment_score":0.09970425069332124},{"text":"All I have to do now is just transfer your call to our verification team.","start":1853.25,"end":1856.4501,"sentiment":"neutral","sentiment_score":0.07810050671299298},{"text":"That","start":1856.4501,"end":1856.6901,"sentiment":"positive","sentiment_score":0.344277948141098}],"sentiment":"neutral","sentiment_score":0.102054273635149,"channel":1,"num_words":25,"start":1850.93,"end":1856.6901},{"sentences":[{"text":"Awesome.","start":1856.51,"end":1857.01,"sentiment":"positive","sentiment_score":0.499311625957489}],"sentiment":"positive","sentiment_score":0.499311625957489,"channel":0,"num_words":1,"start":1856.51,"end":1857.01},{"sentences":[{"text":"person will run a credit check and confirm few of the details which I have updated, okay, and that you are happy to move to Luma Energy.","start":1856.6901,"end":1863.505,"sentiment":"positive","sentiment_score":0.37163857729346667},{"text":"It won't take more than two to three minutes of yours.","start":1863.505,"end":1865.665,"sentiment":"neutral","sentiment_score":0.2309317873282866},{"text":"So, Daniel, please do not disconnect the call while I'm transferring you all to the verification team.","start":1865.665,"end":1869.665,"sentiment":"neutral","sentiment_score":0.012207085814546137},{"text":"Okay?","start":1869.665,"end":1870.165,"sentiment":"neutral","sentiment_score":0.048367202281951904}],"sentiment":"neutral","sentiment_score":0.2291139090832855,"channel":1,"num_words":56,"start":1856.6901,"end":1870.165},{"sentences":[{"text":"No worries.","start":1870.8301,"end":1871.31,"sentiment":"neutral","sentiment_score":0.09683733806014061},{"text":"Thank you very 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so much for your time.","start":2169.475,"end":2170.675,"sentiment":"positive","sentiment_score":0.3935946226119995},{"text":"Yeah.","start":2170.675,"end":2170.995,"sentiment":"neutral","sentiment_score":0.2301589548587799},{"text":"Thank you so much for your time today as well.","start":2170.995,"end":2172.5151,"sentiment":"positive","sentiment_score":0.38294305801391604},{"text":"And, also, just before we end this call, I would like to inform you Lumen Energy is conducting a short two question survey.","start":2172.5151,"end":2177.555,"sentiment":"neutral","sentiment_score":0.11647110756324686},{"text":"Is it possible to give you ten seconds of your time 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and, yes, take care of yourself as well.","start":2185.13,"end":2187.71,"sentiment":"positive","sentiment_score":0.6902792664865652},{"text":"Thank","start":2188.01,"end":2188.25,"sentiment":"positive","sentiment_score":0.8648847341537476}],"sentiment":"positive","sentiment_score":0.4610558493564335,"channel":1,"num_words":26,"start":2182.57,"end":2188.25},{"sentences":[{"text":"Thanks.","start":2188.2,"end":2188.7,"sentiment":"positive","sentiment_score":0.782785177230835}],"sentiment":"positive","sentiment_score":0.782785177230835,"channel":0,"num_words":1,"start":2188.2,"end":2188.7},{"sentences":[{"text":"you, Daniel.","start":2188.25,"end":2188.91,"sentiment":"positive","sentiment_score":0.678990364074707}],"sentiment":"positive","sentiment_score":0.678990364074707,"channel":1,"num_words":2,"start":2188.25,"end":2188.91},{"sentences":[{"text":"Thank you.","start":2189.3198,"end":2190.0598,"sentiment":"positive","sentiment_score":0.8074215650558472}],"sentiment":"positive","sentiment_score":0.8074215650558472,"channel":0,"num_words":2,"start":2189.3198,"end":2190.0598},{"sentences":[{"text":"Cheers.","start":2189.6099,"end":2189.93,"sentiment":"positive","sentiment_score":0.6390925645828247},{"text":"Yeah.","start":2189.93,"end":2190.43,"sentiment":"positive","sentiment_score":0.3908904790878296},{"text":"Based on your experience with Lumo Energy, how likely are you to recommend us to your friends and family?","start":2194.075,"end":2199.855,"sentiment":"positive","sentiment_score":0.3544946493286836},{"text":"Using your keypad, please enter a score of zero to 10 with zero being not at all likely and 10 being extremely likely.","start":2201.115,"end":2209.215,"sentiment":"neutral","sentiment_score":-0.10365099617806466},{"text":"Sorry.","start":2215.65,"end":2216.13,"sentiment":"negative","sentiment_score":-0.36233294010162354}],"sentiment":"neutral","sentiment_score":0.1115350117493007,"channel":1,"num_words":45,"start":2189.6099,"end":2216.13},{"sentences":[{"text":"Your score has not been recognized.","start":2216.13,"end":2217.99,"sentiment":"negative","sentiment_score":-0.4660926088690758}],"sentiment":"negative","sentiment_score":-0.4660926088690758,"channel":1,"num_words":6,"start":2216.13,"end":2217.99}]},"summary":{"result":"success","short":"A customer called Loomenergy to cancel a request and create a new one under their name. The representative confirms personal details and informs the customer of the need to cancel the previous request and create a new one. The customer is informed of a plan with a lower energy bill and no contract, and is given information about their electrical and safety setup. The customer is informed of a credit check and a referral campaign, and is transferred to a verification team. The verification team asks the customer to confirm their identity and provides information about the credit service. The customer is advised of a short survey and given a score to recommend their friends and family to their friends and family."},"intents":{"segments":[{"text":"I'm just calling up. I tried to apply online or I did apply online, and I'm just wondering when I'll get a confirmation pack. Okay.","start_word":101,"end_word":125,"intents":[{"intent":"Get confirmation pack","confidence_score":0.016322462}]},{"text":"Just a last bit of information. Could you please help me out with the with your date of birth, please? Of course.","start_word":212,"end_word":233,"intents":[{"intent":"Verify account details","confidence_score":0.00217644}]},{"text":"I just want to know when the electricity will be connected at the property from our end. Is that right? Yes.","start_word":309,"end_word":329,"intents":[{"intent":"Order electricity connection","confidence_score":0.00027000223}]},{"text":"Just wanted to confirm some details. Okay?","start_word":695,"end_word":701,"intents":[{"intent":"Confirm account details","confidence_score":0.009029158}]},{"text":"So are you moving into this property address or, like, you are residing at this property for the last few months?","start_word":712,"end_word":732,"intents":[{"intent":"Confirm address","confidence_score":0.2377223}]},{"text":"So you mean to say that the tenants were residing at the property, and now you have taken over the account under your name. Right?","start_word":749,"end_word":773,"intents":[{"intent":"Take over account","confidence_score":0.31439164}]},{"text":"This is Mike from Lumo Energy sales team. How are you doing today, sir? Doing well.","start_word":810,"end_word":825,"intents":[{"intent":"Verify identity","confidence_score":0.19509181}]},{"text":"So we need to cancel that request and create a new request as it was mentioned as in you are changing your retailer for that property. But currently, you are moving into that property. You want bills under your name. So we need to cancel that request and need to create a new new request under your name. Okay? Okay.","start_word":901,"end_word":960,"intents":[{"intent":"Cancel request","confidence_score":0.7085705}]},{"text":"Confirming your date of birth, 12/31/1992. That's correct.","start_word":1025,"end_word":1032,"intents":[{"intent":"Confirm date of birth","confidence_score":0.017156808}]},{"text":"Confirming your email address, daniel@andry.co. Okay.","start_word":1034,"end_word":1039,"intents":[{"intent":"Confirm email address","confidence_score":0.5954927}]},{"text":"Confirming your mobile phone number, which is 0424724425.","start_word":1041,"end_word":1048,"intents":[{"intent":"Confirm contact number","confidence_score":0.011806608},{"intent":"Confirm information","confidence_score":0.010077119}]},{"text":"Do you have any alternate number apart from this, or this is the only number you use? No.","start_word":1079,"end_word":1096,"intents":[{"intent":"Confirm alternate number","confidence_score":0.07982799}]},{"text":"So I just need to confirm the passport number. Yeah. No problem.","start_word":1127,"end_word":1138,"intents":[{"intent":"Confirm passport number","confidence_score":0.5636763}]},{"text":"Because we need to perform a credit check. So we need the name as per the ID proof which you are providing us. Yeah.","start_word":1182,"end_word":1205,"intents":[{"intent":"Provide credit check","confidence_score":0.085775696}]},{"text":"Do you wish to add any second person apart from No. you on this account?","start_word":1279,"end_word":1293,"intents":[{"intent":"Add second person","confidence_score":0.32501435}]},{"text":"And are you looking for the electricity sign up only or for the gas as well? Just electricity at this stage. Just electricity. Okay.","start_word":1295,"end_word":1318,"intents":[{"intent":"Confirm electricity sign up","confidence_score":0.12902513}]},{"text":"And now confirming your property address, which will be 6 Merry Mac Cuisine, Keesbroke, Keesborage, Victoria 3173. Right? Yes.","start_word":1319,"end_word":1337,"intents":[{"intent":"Confirm property address","confidence_score":0.09910958},{"intent":"Provide property address","confidence_score":0.07734838}]},{"text":"So certain notices may be delivered to you via post. Only if in case we are unable to send in bills to your nominated email address, We will send it to you via post and may update your delivery preferences. Okay? No problem.","start_word":1369,"end_word":1411,"intents":[{"intent":"Confirm delivery","confidence_score":0.1889873}]},{"text":"And now can you please confirm that will your postal and your supply address remains the same or different?","start_word":1412,"end_word":1430,"intents":[{"intent":"Verify address","confidence_score":0.008195708}]},{"text":"And are you the owner or the tenant of this property? The owner?","start_word":1440,"end_word":1452,"intents":[{"intent":"Confirm ownership","confidence_score":0.37032524}]},{"text":"So as the location is in Victoria, so in Victoria, the best plan, what Lumo is offering at your property is the Lumo plus plan. Okay.","start_word":1532,"end_word":1557,"intents":[{"intent":"Understand offer","confidence_score":0.00509403}]},{"text":"The rates which we are going to discuss on this call will be inclusive GST. So I have also done a quick comparison for you. So, like, there is a reference price, which has been set by the regulator called the default offer price, which aims to help customers compare energy plans. Okay.","start_word":1603,"end_word":1655,"intents":[{"intent":"Compare rates","confidence_score":0.20333229},{"intent":"Provide price comparison","confidence_score":0.028181968}]},{"text":"Do you want me to accept this plan for you and proceed with the sign up? Yes.","start_word":1780,"end_word":1796,"intents":[{"intent":"Offer bill options","confidence_score":0.06167627}]},{"text":"So, mister Daniel, the earliest possible date we can arrange your connection is showing as in 04/15/2026, which is tomorrow, anytime between 7AM till midnight. Is that okay with you? Yeah.","start_word":2125,"end_word":2155,"intents":[{"intent":"Confirm connection date","confidence_score":0.010425563}]},{"text":"Sounds good. Thank you. Okay. So thank you for choosing and supporting 100% OZ owned company owned by the Snowy Hydro Group and has won multiple Ken Starr Awards for the best customer service. Okay?","start_word":2621,"end_word":2655,"intents":[{"intent":"Provide feedback","confidence_score":0.00014657767}]},{"text":"So thank you for choosing and supporting 100% OZ owned company owned by the Snowy Hydro Group and has won multiple Ken Starr Awards for the best customer service. Okay? And, also, would like to inform you about the refer a friend campaign. If you refer you any of your friends or families to Lumo, you and that person will receive $25 of eVoucher for online shopping. Okay? Okay.","start_word":2626,"end_word":2694,"intents":[{"intent":"Provide information","confidence_score":0.032496057}]},{"text":"So we are all done here now. I'll just do a quick recap what we have done on this call. Okay?","start_word":2759,"end_word":2779,"intents":[{"intent":"End conversation","confidence_score":0.0059365947}]},{"text":"And your mobile phone number, which is 0424724429, on this mobile phone number, you will receive a confirmation message with the connection date, and you want bills and notices via email. Right?","start_word":2841,"end_word":2872,"intents":[{"intent":"Confirm connection date","confidence_score":0.001168275},{"intent":"Confirm customer information","confidence_score":0.0077149468}]},{"text":"And your mobile phone number, which is 0424724429, on this mobile phone number, you will receive a confirmation message with the connection date, and you want bills and notices via email. Right? And only for electricity connection, not for gas at the moment. Okay?","start_word":2841,"end_word":2884,"intents":[{"intent":"Confirm payment method","confidence_score":0.00013180058}]},{"text":"All I have to do now is just transfer your call to our verification team. That Awesome.","start_word":2896,"end_word":2912,"intents":[{"intent":"Transfer call","confidence_score":0.45801243}]},{"text":"And lastly, confirming the supplier address for electricity, that is Lot 91 Slash 6 Merrimack, that is M E, R R, I M A C K, Crescent, Keys, Burrough, Victoria 3173. But someone is, please.","start_word":3116,"end_word":3150,"intents":[{"intent":"Confirm supplier identity","confidence_score":0.0022450718},{"intent":"Confirm supplier address","confidence_score":0.08739962}]},{"text":"So you can cancel your agreement verbally or in writing anytime during the cooling off period without penalty. Okay.","start_word":3219,"end_word":3237,"intents":[{"intent":"Cancel agreement","confidence_score":0.3675938}]},{"text":"So, Nava, for the verification, we are going to perform a credit check with our external credit service that may include verifying your identity with a document issuer or official record holder. Do you consent to this? Yeah.","start_word":3245,"end_word":3282,"intents":[{"intent":"Confirm consent","confidence_score":0.32244793},{"intent":"Conduct credit check","confidence_score":0.03945437}]},{"text":"So the details about our privacy and credit reporting practices, including a notifiable matter statement, are available at www.lumenenergy.com.au/privacy. This includes information about who we exchange our credit information with, how you can access the information, and also how to make a complaint. Does that all sound okay? Sounds good.","start_word":3289,"end_word":3338,"intents":[{"intent":"Provide information","confidence_score":0.35536182}]},{"text":"Thank you so much for your time today as well. And, also, just before we end this call, I would like to inform you Lumen Energy is conducting a short two question survey. Is it possible to give you ten seconds of your time more? Yeah.","start_word":3495,"end_word":3540,"intents":[{"intent":"Inform about survey","confidence_score":0.06152173}]}]},"sentiments":{"segments":[{"text":"Welcome to LUNG Energy. If you have an electricity fault or gas emergency, press 1. If you would like to make a debit or credit card payment, press 2. If you are calling us about moving in or out of your home, press 3. To join Lumo or discuss your current offer, press 4. Or transferring you to the next available consultant. Welcome to Loomenergy. This is Frito from the customer loyalty team. And how may I assist you for today? Hi, Fredo. My name is Daniel. How are you? Hi.","start_word":0,"end_word":90,"sentiment":"neutral","sentiment_score":0.11241192370653152},{"text":"I'm doing good. How about you? Doing well. Doing well.","start_word":91,"end_word":100,"sentiment":"positive","sentiment_score":0.42600545287132263},{"text":"I'm just calling up. I tried to apply online or I did apply online, and I'm just wondering when I'll get a confirmation pack. Okay. So I mean to say that you have tried to sign up with us online? Yes. No worries. Let me have a check on today. Okay? Could you please help me out with your phone number, please? Yeah. No problem. My phone number is 0424724429. Thank you. Yeah. And could you please help me out with your first and your last name, please? Sure. My first name is Daniel. My last name is Andre, which is a n d r e e.","start_word":101,"end_word":207,"sentiment":"neutral","sentiment_score":0.06080015376210213},{"text":"Thank you so much.","start_word":208,"end_word":211,"sentiment":"positive","sentiment_score":0.3709502518177033},{"text":"Just a last bit of information. Could you please help me out with the with your date of birth, please? Of course. It's the 12/31/1992. Thank you for providing me with all of the details, Daniel. Yes, Daniel. So as I can see there, for the property address, which is the Number 6 Merry Mac Crescent, Keysborough, Victoria 3173. For this property, you have signed up with us online for the electricity. Is that right? Yep. Yes. That's correct. So, Daniel, as you're calling in regards to notice sign up status on the account? Yes. No worries. I just want to know when the electricity will be connected at the property from our end. Is that right? Yes. It was. No worries, Daniel. Okay. Yeah. I would request you, Daniel, to please be on the call. Okay? I will now have to get your call transferred to our customer solutions team. Okay? They will have a look onto your account, and they will let you know the sign up status onto the account. Okay? Okay.","start_word":212,"end_word":386,"sentiment":"neutral","sentiment_score":0.07593858842338834},{"text":"Thank you so much.","start_word":387,"end_word":390,"sentiment":"positive","sentiment_score":0.507108211517334},{"text":"No worries, Daniel. I would request you to please be on the call in about the next three to four minutes and get your call transferred to a different department. Please stay connected on the call. Okay?","start_word":391,"end_word":427,"sentiment":"neutral","sentiment_score":0.06146180257201195},{"text":"Sounds good. Thank you.","start_word":428,"end_word":431,"sentiment":"positive","sentiment_score":0.4089843034744262},{"text":"Yeah. No worries.","start_word":432,"end_word":434,"sentiment":"neutral","sentiment_score":0.28003019094467163},{"text":"And thank you for supporting 100% of your company, Daniel. Have a great and wonderful day.","start_word":435,"end_word":450,"sentiment":"positive","sentiment_score":0.6559479832649231},{"text":"Bye.","start_word":451,"end_word":451,"sentiment":"neutral","sentiment_score":0.32961469888687134},{"text":"Thank Thanks, sir. Thank you. Have a good day.","start_word":452,"end_word":460,"sentiment":"positive","sentiment_score":0.4835480749607086},{"text":"you. Thank you for your patience, Daniel. I'm so sorry for the long call. No. Not a problem at all. Thank you. Yes. Yes, Daniel. Okay. I would request you to please be on the call. Okay? Okay. I just got your call connected to one of the agents from the other department. He's just taking a few details in regards to your account. Okay? Within a few minutes, I'll get your call transferred to the team. Okay? Please stay connected No problem. on the line.","start_word":461,"end_word":546,"sentiment":"neutral","sentiment_score":0.02452290430665016},{"text":"Thanks Thank so you much.","start_word":547,"end_word":551,"sentiment":"positive","sentiment_score":0.4050855040550232},{"text":"so much. Thank you. Thank you for your patience, Mac. Thank you for No your problem. patience, Daniel. I'm so sorry. Yeah. No problem. Hello? Yeah. Hello? Yeah. So, Daniel, just wanted to wanted to know that are you moving into this property address, or are you switching the retailer? No. I'm not moving in. It's not currently connected. Okay. So you're not with any other retailer as well? No. Not at the moment. Okay. And you're not moving into any property. Right? This is a rental property. Dental property. No worries. K. Please be on the call. I'm just having a word with the team, and I'll get your call transferred. Okay? Thank you. Thank you. Thanks. Thank you for your patience, Daniel. I'm once again so sorry for the long hold. So sorry for the inconvenience. No. You're okay. Yes, Daniel. Just wanted to confirm some details. Okay? So I just stated it is a rental property. So are you moving into this property address or, like, you are residing at this property for the last few months?","start_word":552,"end_word":731,"sentiment":"neutral","sentiment_score":-0.028476804805298645},{"text":"Nope.","start_word":732,"end_word":732,"sentiment":"negative","sentiment_score":-0.336944580078125},{"text":"I own the property, and there were tenants in there for the last few months. Okay. So you mean to say that the tenants were residing at the property, and now you have taken over the account under your name. Right? That's correct. Yes. No worries. Okay. And yeah. No worries. Please be on the line, Daniel. Okay? I'll just have a word with the team. Okay?","start_word":733,"end_word":799,"sentiment":"neutral","sentiment_score":-0.02371241524815559},{"text":"Thank you.","start_word":800,"end_word":801,"sentiment":"positive","sentiment_score":0.3436047434806824},{"text":"No problem.","start_word":802,"end_word":803,"sentiment":"neutral","sentiment_score":0.260738343000412},{"text":"Thank you.","start_word":804,"end_word":805,"sentiment":"positive","sentiment_score":0.36793872714042664},{"text":"Yeah. Hi, mister Daniel. This is Mike from Lumo Energy sales team. How are you doing today, sir?","start_word":806,"end_word":823,"sentiment":"neutral","sentiment_score":0.24817626178264615},{"text":"Doing well. Doing well.","start_word":824,"end_word":827,"sentiment":"positive","sentiment_score":0.37768417596817017},{"text":"How are you? I'm fine.","start_word":828,"end_word":832,"sentiment":"neutral","sentiment_score":0.3126527965068817},{"text":"Thank you for asking.","start_word":833,"end_word":836,"sentiment":"positive","sentiment_score":0.4959021508693695},{"text":"So my colleague has mentioned that you have recently signed up online, and you are, like, previously, the tenants who are having bills under their name. Now you want to take over this account under your name. Right? That's correct. Yes. Okay. Okay. So, sir, as I'm able to see, your the online sign up that you have done, it's still not verified. Okay? So we need to cancel that request and create a new request as it was mentioned as in you are changing your retailer for that property. But currently, you are moving into that property. You want bills under your name. So we need to cancel that request and need to create a new new request under your name. Okay? Okay. So No just problem. allow me a moment. Yep. I'm having three of your details. We'll verify their details first, and after that, we'll proceed with the sign up. Okay? So Okay. confirming Not a problem. your name is mister Daniel Andree, which is d Yes. a n I e l, space, a n d r, e e. Is that correct? That's correct. Okay. Confirming your date of birth, 12/31/1992. That's correct. Yes. Confirming your email address, daniel@andry.co. Okay. Confirming your mobile phone number, which is 0424724425. Yes. No. It's 429 at the end. 429. Yep. Okay. 4 Yep. 29. So And it do should you have be any alternate yep. I'll confirm once again. 0424724429. yes. Okay. Do you have any alternate number apart from this, or this is the only number you use? No. That's the only one. Okay. And as I'm able to see, as in for identification proof, you have updated your passport. So do you have your passport available with you? So I just need to confirm the passport number. Yeah. No problem. So it will be PAsInPeterBAsInBravo5806059. Is that correct? Yes. That's correct. Yes. And, Daniel, can you please confirm that as per your passport, do you have any middle name or middle initial or only mister Daniel Andrei is mentioned as per the passport? Because we need to perform a credit check. So we need the name as per the ID proof which you are providing us. Yeah. No problem. You can put Warrick, which is spelled w a r w I c k. W a r w I Mhmm. c k. As the middle name. So Yes.","start_word":837,"end_word":1235,"sentiment":"neutral","sentiment_score":-0.00909395993017314},{"text":"is it Thank you.","start_word":1236,"end_word":1239,"sentiment":"positive","sentiment_score":0.3670590817928314},{"text":"okay. So it will be w as in whiskey, a alpha, r Romeo, again whiskey, India, Charlie, kilo. Yes. That's the one. Okay. So it will be Daniel Warwick Andre, your name as per the passport. Right? Yes. Okay. Do you wish to add any second person apart from No. you on this account? Okay. And are you looking for the electricity sign up only or for the gas as well? Just electricity at this stage. Just electricity. Okay. And now confirming your property address, which will be 6 Merry Mac Cuisine, Keesbroke, Keesborage, Victoria 3173. Right? Yes. That's the one. Okay. Yep. Just allow me a moment. Okay. And confirming, sir, that you would like to receive your energy bills and notices via email. Yes, please. Yep. Okay. So certain notices may be delivered to you via post. Only if in case we are unable to send in bills to your nominated email address, We will send it to you via post and may update your delivery preferences. Okay? No problem. And now can you please confirm that will your postal and your supply address remains the same or different? Nope. They can remain the same. That's fine. Okay. And are you the owner or the tenant of this property? The owner? Owner. Yep. And just a moment. And, like, how did you came to know about Lomo? Like, have you searched somewhere in any of the website or someone has referred you? No. So, like like, the previous owners or the tenants were having an account with Looma, so you want to go with Looma Energy. Right? No. I've just known about Lumo in the past. I can't Okay. remember where So from. okay. Just allow me a moment. Okay. So as the location is in Victoria, so in Victoria, the best plan, what Lumo is offering at your property is the Lumo plus plan. Okay. With this plan, Daniel, there is no lock in contract and no exit fees applicable for this agreement. Okay? You can exit Mhmm. whenever you want. And for this, our energy fact sheet, which contains key details about this offer, is available at lumoenergy.com.au. Okay? The rates which we are going to discuss on this call will be inclusive GST. So I have also done a quick comparison for you. So, like, there is a reference price, which has been set by the regulator called the default offer price, which aims to help customers compare energy plans. Okay.","start_word":1240,"end_word":1655,"sentiment":"neutral","sentiment_score":0.0830514682456851},{"text":"So the plan Awesome. which I'm offering you, this plan is 15 less than the Victorian default of a price. And, also, I'll help you with the lowest possible price.","start_word":1656,"end_word":1685,"sentiment":"positive","sentiment_score":0.4398793280124664},{"text":"So on the Lumo Plus is the average customer with a single rate tariff in the United Energy Distribution area who uses 4,000 kilowatt hour, in a year, he would pay $1333. 0.05, which is all inclusive of GST. But, however, Daniel, your bill will differ depending on your actual usage only. So the rates which we are going to discuss for electricity will be inclusive of GST. Your anytime tariff rates will be 24.398<unk> for per kilowatt hour, and your Mhmm. service to property will be 97.845<unk> per day. Okay? Okay. No problem. Do you want me to accept this plan for you and proceed with the sign up? Yes.","start_word":1686,"end_word":1797,"sentiment":"neutral","sentiment_score":0.11066904078636852},{"text":"Sounds good.","start_word":1798,"end_word":1799,"sentiment":"positive","sentiment_score":0.3968464136123657},{"text":"Okay. So your billing frequency will be off monthly basis. So do you have any specific bill issue date, like first of every month or the last of every month? No. No preference. So is it okay if I'll select as first of every month you want Lumo to issue a bill to you? Yes. That sounds good. Okay. Okay. So we will attempt to issue your bill on the day of the month you have nominated, which is first of every month, other factors such as public holidays or weekends may impact the lead, your bill is issued. Okay? And currently, electricity is connected, or it is disconnected at the moment? It is disconnected at the moment. Disconnected. So when you want me to arrange your connection under your name, today is okay, or do you have any specific date? Yeah. Today or tomorrow, whichever one. Today or tomorrow. Okay. I'll check for the best possible date. Confirming physical security questions, any person who uses any life support machines at the property? No. Okay. Any renovation or electrical work recently completed or currently in progress at the property? No. Okay. So please note that the reconnection may be performed remotely without a person visiting the site anytime between 7AM till midnight on the day requested. So exposed to wires may become live. Okay? And, Yep. see, as you have mentioned that the electricity is disconnected, so you need to make sure that all the mains and safety switches of your property should be in the off position only. Okay? Understood. Every Yes. switch you have for electricity should be in the off position. And any hazards, like any electric fence, any dogs, any pets at your property? No. None. No. Right? And do we have clear and safe access to the electricity meters? Yes. Okay. And the property was vacant, like, empty for more than twelve months, or it has got recently vacant? Recently. Okay. So, mister Daniel, the earliest possible date we can arrange your connection is showing as in 04/15/2026, which is tomorrow, anytime between 7AM till midnight. Is that okay with you? Yeah.","start_word":1800,"end_word":2154,"sentiment":"neutral","sentiment_score":-0.032613349265195955},{"text":"That sounds good.","start_word":2155,"end_word":2157,"sentiment":"positive","sentiment_score":0.4638164937496186},{"text":"Okay. So confirming your property address. Okay? So, see, your address in the National Metadata Base, which I'm getting is showing as in Lot 91 Slash 6 Merry Mac Cuisine, Keesborwich, Victoria 3173. Okay? Yes.","start_word":2158,"end_word":2192,"sentiment":"neutral","sentiment_score":0.10150939971208572},{"text":"That sounds perfect.","start_word":2193,"end_word":2195,"sentiment":"positive","sentiment_score":0.6490471363067627},{"text":"And your mobile phone number, 0424724429. On this mobile phone number, you will receive a confirmation message with the connection date. Okay?","start_word":2196,"end_word":2217,"sentiment":"neutral","sentiment_score":0.22707054018974304},{"text":"That sounds good.","start_word":2218,"end_word":2220,"sentiment":"positive","sentiment_score":0.4531877636909485},{"text":"And do you hold any conciliation card which has been issued by CenturyLink? No. I don't. Do you wish to set up a direct debit, or you will pay your bills manually? We can pay them manually. Okay. Yep.","start_word":2221,"end_word":2259,"sentiment":"neutral","sentiment_score":-0.04530893266201019},{"text":"So your electricity sign up has been completed successfully.","start_word":2260,"end_word":2268,"sentiment":"positive","sentiment_score":0.4041604697704315},{"text":"Now I'll help you with the terms and conditions. So we are going to perform a credit check with our external credit services that may include verifying your identity with the document issuer or the official record holder. So do you consent to this? Yeah. No problem. Okay. So details about our privacy and credit reporting practices, including our notifiable matter statements are available at www.lomoenergy.com.au/privacy. This includes information about who we exchange our credit information with, how you can access your information, and how to make a complaint. Also, our energy fact sheet, which contains key details about this offer, is available at lumoenergy.com.au. Okay? Now the terms of your agreement, rates, and plan benefits are all variable. We will give you written notice of at least twenty business days if we change the terms of your agreement. And if we change your plan benefits or rates, we will give you at least five business days notice unless an exception occurs under the regulation. We can only increase your rates once every twelve month, but we can reduce them at any time. Also, you Okay. have a ten business day cooling off period from the day after you receive the confirmation back via email. You can cancel your agreement verbally or in writing anytime during the cooling off period without any penalty. Okay? Also, with Yep. Luma Energy, Daniel, there is no lock in contract and no exit fees applicable for this agreement. Okay? You can exit whenever you want. Okay? And your billing frequency will be of monthly basis on first of every month, and we may contact you by any means in accordance with our privacy policy about new offers and promotions even after your agreement ends. You can opt out at any time by contacting us. Okay? And in No order purple. to transfer your energy supply to us, we will need to receive a meterweight. This may be based on an actual read or an estimated read. Okay? And so do you accept our offer on these terms and agree to move to Loma Energy? Yes.","start_word":2269,"end_word":2619,"sentiment":"neutral","sentiment_score":0.04066708448350939},{"text":"Sounds good. Thank you. Okay. So thank you for choosing and supporting 100% OZ owned company owned by the Snowy Hydro Group and has won multiple Ken Starr Awards for the best customer service. Okay?","start_word":2620,"end_word":2654,"sentiment":"positive","sentiment_score":0.49410638213157654},{"text":"And, also, would like to inform you about the refer a friend campaign. If you refer you any of your friends or families to Lumo, you and that person will receive $25 of eVoucher for online shopping. Okay? Okay. So, Awesome. Daniel, you have mentioned you know Lumo energy pass. So have you been with Looma previously, or this is the first time you are giving us a call? Or, like, First have you time. heard from some of your friends? Have you heard Looma Energy from some of your friends or families? No. I think just heard of Online. Okay. the line. So we are all done here now. I'll just do a quick recap what we have done on this call. Okay? So, Daniel, you have given us a call to arrange your connection for your property, which is for Lot 91 Slash 6 Merry McQuizzing, Case Borridge, Victoria 3173. Connection date is of tomorrow's date, which is Wednesday, 04/15/2026, confirming no person on life support, no second person to be added, no concession, and no direct debit to be set up. And your mobile phone number, which is 0424724429, on this mobile phone number, you will receive a confirmation message with the connection date, and you want bills and notices via email. Right? And only for electricity connection, not for gas at the moment. Okay? Yes. Yes, please. Okay. So we are all done here now. Okay. All I have to do now is just transfer your call to our verification team.","start_word":2655,"end_word":2909,"sentiment":"neutral","sentiment_score":0.08856921559747527},{"text":"That Awesome. person will run a credit check and confirm few of the details which I have updated, okay, and that you are happy to move to Luma Energy.","start_word":2910,"end_word":2938,"sentiment":"positive","sentiment_score":0.38494887948036194},{"text":"It won't take more than two to three minutes of yours. So, Daniel, please do not disconnect the call while I'm transferring you all to the verification team. Okay? No worries.","start_word":2939,"end_word":2969,"sentiment":"neutral","sentiment_score":0.09907018393278122},{"text":"Thank you very much.","start_word":2970,"end_word":2973,"sentiment":"positive","sentiment_score":0.3387996256351471},{"text":"Okay.","start_word":2974,"end_word":2974,"sentiment":"neutral","sentiment_score":0.28839170932769775},{"text":"So thank you for choosing and supporting a hundred person OZ owned company owned by the Snowy Hatter Group and has won multiple Ken Starworth for the best customer service.","start_word":2975,"end_word":3004,"sentiment":"positive","sentiment_score":0.40110906958580017},{"text":"Okay?","start_word":3005,"end_word":3005,"sentiment":"neutral","sentiment_score":0.25093984603881836},{"text":"Thank you for calling Luma Energy. Have a great day ahead.","start_word":3006,"end_word":3016,"sentiment":"positive","sentiment_score":0.589339554309845},{"text":"Bye.","start_word":3017,"end_word":3017,"sentiment":"neutral","sentiment_score":0.2459065169095993},{"text":"Thanks so much. Thank you for your time.","start_word":3018,"end_word":3025,"sentiment":"positive","sentiment_score":0.4303739070892334},{"text":"Bye. Yep. Thank you.","start_word":3026,"end_word":3029,"sentiment":"neutral","sentiment_score":0.20284491777420044},{"text":"Thank you so much.","start_word":3030,"end_word":3033,"sentiment":"positive","sentiment_score":0.389169305562973},{"text":"Bye. Hi, Daniel. How are you today? Good. How are you?","start_word":3034,"end_word":3044,"sentiment":"neutral","sentiment_score":0.17611578106880188},{"text":"That's great. I'm doing fine. Thank you so much for asking.","start_word":3045,"end_word":3055,"sentiment":"positive","sentiment_score":0.4684067964553833},{"text":"My name is Vinay, and I will be completing Awesome. the verification with you from Loma Energy. Thank So just to con you're welcome. Just to you. confirm, this is mister Daniel Warbeck Andre. Yes. Mhmm. And your date of birth, that is 1992. Confirming your email address, that is daniel@andry.co. That is c o. Yes. That's correct. Yes. And lastly, confirming the supplier address for electricity, that is Lot 91 Slash 6 Merrimack, that is M E, R R, I M A C K, Crescent, Keys, Burrough, Victoria 3173. But someone is, please. Oh, okay. So are you the person who is responsible for the energy bills at your property? Yes. Yes. Can you confirm that you accept our offer and agree to have your electricity account supplied by Luma Energy? Yes. Yes. Are you aware that you will have a ten business day cooling off period starting from the day after you receive a copy of your agreement? Yes. Yeah. So you can cancel your agreement verbally or in writing anytime during the cooling off period without penalty. Okay.","start_word":3056,"end_word":3236,"sentiment":"neutral","sentiment_score":0.05354853239404398},{"text":"Awesome. So Thank you.","start_word":3237,"end_word":3240,"sentiment":"positive","sentiment_score":0.4751459956169128},{"text":"yes. No worries. So, Nava, for the verification, we are going to perform a credit check with our external credit service that may include verifying your identity with a document issuer or official record holder. Do you consent to this? Yeah. No problem.","start_word":3241,"end_word":3283,"sentiment":"neutral","sentiment_score":0.06147841736674309},{"text":"Thank you so much.","start_word":3284,"end_word":3287,"sentiment":"positive","sentiment_score":0.372929960489273},{"text":"So the details about our privacy and credit reporting practices, including a notifiable matter statement, are available at www.lumenenergy.com.au/privacy. This includes information about who we exchange our credit information with, how you can access the information, and also how to make a complaint. Does that all sound okay? Sounds good. Yes. Yes. So I'm just going to quickly run the credit check now. Just bear with my silence for a couple of seconds, please. And, yes, thank you so much for being online as well, Daniel. And, yes, as I run the credit check, the reason came as, unfortunately, your credit check really means we are unable to provide the service for you. For further information about your energy supply, you can call your distributor. Also, you can call Allian Credit Check phone number. That is 132333. Okay. So Awesome. Thank you. yeah, Darl. So I would just like to inform you, I need to cancel the account that has been created for you. And as I info, for the credit check, you can directly contact the Alien and check about your details about that with them. Okay? Awesome. No problem. Thank you No so worries. much Thank anyway.","start_word":3288,"end_word":3486,"sentiment":"neutral","sentiment_score":0.0006906857015565038},{"text":"you so much for your time.","start_word":3487,"end_word":3492,"sentiment":"positive","sentiment_score":0.39201119542121887},{"text":"Yeah.","start_word":3493,"end_word":3493,"sentiment":"neutral","sentiment_score":0.2301589548587799},{"text":"Thank you so much for your time today as well.","start_word":3494,"end_word":3503,"sentiment":"positive","sentiment_score":0.3819437623023987},{"text":"And, also, just before we end this call, I would like to inform you Lumen Energy is conducting a short two question survey. Is it possible to give you ten seconds of your time more? Yeah. Sure. No problem.","start_word":3504,"end_word":3542,"sentiment":"neutral","sentiment_score":0.11750132590532304},{"text":"Thank you so much.","start_word":3543,"end_word":3546,"sentiment":"positive","sentiment_score":0.37904319167137146},{"text":"I'll quickly transfer the call to the survey line.","start_word":3547,"end_word":3555,"sentiment":"neutral","sentiment_score":0.1700328290462494},{"text":"Have a great day, and, yes, take care of yourself as well. Thank Thanks. you, Daniel. Thank you. Cheers. Yeah. Based on your experience with Lumo Energy, how likely are you to recommend us to your friends and family?","start_word":3556,"end_word":3594,"sentiment":"positive","sentiment_score":0.5537193417549133},{"text":"Using your keypad, please enter a score of zero to 10 with zero being not at all likely and 10 being extremely likely.","start_word":3595,"end_word":3617,"sentiment":"neutral","sentiment_score":-0.09176915138959885},{"text":"Sorry. Your score has not been recognized.","start_word":3618,"end_word":3624,"sentiment":"negative","sentiment_score":-0.4895547330379486}],"average":{"sentiment":"neutral","sentiment_score":0.0756227664458446}}}}