{"metadata":{"transaction_key":"deprecated","request_id":"019f6388-5154-7bc3-b7e6-0e2c2d23b0a7","sha256":"d92c0e19a666e4e15c3b3fae674fba3cfe37d70107c8a6f7d53c8025133deb5f","created":"2026-07-15T02:08:27.301Z","duration":40.391937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":54,"output_tokens":54},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":54,"output_tokens":17}},"results":{"channels":[{"alternatives":[{"transcript":"Abby from TechnoWand.","confidence":0.865625,"words":[{"word":"abby","start":6.48,"end":6.98,"confidence":0.65234375,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.166945680975914},{"word":"from","start":7.04,"end":7.3599997,"confidence":0.9892578,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1088850200176239},{"word":"technowand","start":7.3599997,"end":7.8599997,"confidence":0.865625,"punctuated_word":"TechnoWand.","sentiment":"neutral","sentiment_score":0.16906990110874176}],"paragraphs":{"transcript":"\nAbby from TechnoWand.","paragraphs":[{"sentences":[{"text":"Abby from TechnoWand.","start":6.48,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.1483002007007599}],"sentiment":"neutral","sentiment_score":0.1483002007007599,"num_words":3,"start":6.48,"end":7.8599997}]}}]},{"alternatives":[{"transcript":"Record your name and reason for calling. I'll see if this person is available. Thanks, Abby. Please stay on the line. I'm sorry. This person is not available. If you would like to leave","confidence":1.0,"words":[{"word":"record","start":0.39999998,"end":0.79999995,"confidence":0.8671875,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":-0.014239482581615448},{"word":"your","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.010524019598960876},{"word":"name","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.007729049772024155},{"word":"and","start":1.28,"end":1.52,"confidence":0.95166016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0035823024809360504},{"word":"reason","start":1.52,"end":1.8399999,"confidence":0.9873047,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.007231231778860092},{"word":"for","start":1.8399999,"end":2.08,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.010754531249403954},{"word":"calling","start":2.08,"end":2.48,"confidence":0.9592285,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":0.00045445188879966736},{"word":"i'll","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0266659464687109},{"word":"see","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.023076962679624557},{"word":"if","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02025197073817253},{"word":"this","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.011252064257860184},{"word":"person","start":3.36,"end":3.6799998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.02541540004312992},{"word":"is","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.016070658341050148},{"word":"available","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.02350284904241562},{"word":"thanks","start":12.96,"end":13.36,"confidence":0.99316406,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6964932680130005},{"word":"abby","start":13.36,"end":13.86,"confidence":0.9133301,"punctuated_word":"Abby.","sentiment":"positive","sentiment_score":0.591685950756073},{"word":"please","start":14.205,"end":14.445,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.003139808773994446},{"word":"stay","start":14.445,"end":14.525001,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.016031324863433838},{"word":"on","start":14.525001,"end":14.685,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.023270800709724423},{"word":"the","start":14.685,"end":14.845,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04120052605867386},{"word":"line","start":14.845,"end":15.345,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.0636235699057579},{"word":"i'm","start":36.829998,"end":37.07,"confidence":0.8234863,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.396173894405365},{"word":"sorry","start":37.07,"end":37.47,"confidence":0.9609375,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4314808249473572},{"word":"this","start":37.47,"end":37.71,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6592348217964172},{"word":"person","start":37.71,"end":38.03,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5356158018112183},{"word":"is","start":38.03,"end":38.19,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5483489036560059},{"word":"not","start":38.19,"end":38.43,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.49871551990509033},{"word":"available","start":38.43,"end":38.93,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4917851388454437},{"word":"if","start":39.149998,"end":39.309998,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.15809620916843414},{"word":"you","start":39.309998,"end":39.47,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.095256045460701},{"word":"would","start":39.47,"end":39.629997,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.10719086229801178},{"word":"like","start":39.629997,"end":39.87,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.11654885858297348},{"word":"to","start":39.87,"end":40.03,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17576982080936432},{"word":"leave","start":40.03,"end":40.391937,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.08620709180831909}],"paragraphs":{"transcript":"\nRecord your name and reason for calling. I'll see if this person is available. Thanks, Abby. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.39999998,"end":2.48,"sentiment":"neutral","sentiment_score":0.0026959284607853207},{"text":"I'll see if this person is available.","start":2.48,"end":4.34,"sentiment":"neutral","sentiment_score":0.020890835938709124},{"text":"Thanks, Abby.","start":12.96,"end":13.86,"sentiment":"positive","sentiment_score":0.6440896093845367},{"text":"Please stay on the line.","start":14.205,"end":15.345,"sentiment":"neutral","sentiment_score":-0.018888962268829346},{"text":"I'm sorry.","start":36.829998,"end":37.47,"sentiment":"negative","sentiment_score":-0.4138273596763611}],"sentiment":"neutral","sentiment_score":0.023095088646463726,"num_words":23,"start":0.39999998,"end":37.47},{"sentences":[{"text":"This person is not available.","start":37.47,"end":38.93,"sentiment":"negative","sentiment_score":-0.546740037202835},{"text":"If you would like to leave","start":39.149998,"end":40.391937,"sentiment":"neutral","sentiment_score":-0.12317814802130063}],"sentiment":"neutral","sentiment_score":-0.31570627946745267,"num_words":11,"start":37.47,"end":40.391937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Abby from TechnoWand.\n\nChannel 1: Thanks, Abby. Please stay on the line. I'm sorry. This person is not available. If you would like to leave","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.39999998,"end":2.48,"sentiment":"neutral","sentiment_score":0.0026959284607853207},{"text":"I'll see if this person is available.","start":2.48,"end":4.34,"sentiment":"neutral","sentiment_score":0.020890835938709124}],"sentiment":"neutral","sentiment_score":0.011793382199747222,"channel":1,"num_words":14,"start":0.39999998,"end":4.34},{"sentences":[{"text":"Abby from TechnoWand.","start":6.48,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.1483002007007599}],"sentiment":"neutral","sentiment_score":0.1483002007007599,"channel":0,"num_words":3,"start":6.48,"end":7.8599997},{"sentences":[{"text":"Thanks, Abby.","start":12.96,"end":13.86,"sentiment":"positive","sentiment_score":0.6440896093845367},{"text":"Please stay on the line.","start":14.205,"end":15.345,"sentiment":"neutral","sentiment_score":-0.018888962268829346},{"text":"I'm sorry.","start":36.829998,"end":37.47,"sentiment":"negative","sentiment_score":-0.4138273596763611},{"text":"This person is not available.","start":37.47,"end":38.93,"sentiment":"negative","sentiment_score":-0.546740037202835},{"text":"If you would like to leave","start":39.149998,"end":40.391937,"sentiment":"neutral","sentiment_score":-0.12317814802130063}],"sentiment":"neutral","sentiment_score":-0.15533446930348874,"channel":1,"num_words":20,"start":12.96,"end":40.391937}]},"summary":{"result":"success","short":"Record your name and reason for calling. I'll see if this person is available. Abby from TechnoWand. Thanks, Abby. Please stay on the line. I'm sorry. This person is not available. If you would like to leave"},"intents":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Abby from TechnoWand.","start_word":1,"end_word":17,"intents":[{"intent":"Record name and reason","confidence_score":0.07261264}]},{"text":"I'm sorry.","start_word":24,"end_word":25,"intents":[{"intent":"Stay on line","confidence_score":0.30903456}]},{"text":"This person is not available.","start_word":26,"end_word":30,"intents":[{"intent":"Confirm availability","confidence_score":0.0009076184},{"intent":"Leave message","confidence_score":0.87896883}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Abby from TechnoWand.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.0531424842774868},{"text":"Thanks, Abby.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.6336088180541992},{"text":"Please stay on the line.","start_word":19,"end_word":23,"sentiment":"neutral","sentiment_score":-0.02634473145008087},{"text":"I'm sorry. This person is not available.","start_word":24,"end_word":30,"sentiment":"negative","sentiment_score":-0.4797244071960449},{"text":"If you would like to leave","start_word":31,"end_word":36,"sentiment":"neutral","sentiment_score":-0.1354038566350937}],"average":{"sentiment":"neutral","sentiment_score":-0.031439096839339646}}}}