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You've reached Lightning Protection International. Please hold the line, and someone will take your call as soon as possible. Thank you for calling LPI, Lightning Protection International. We are a proudly Australian owned and globally trusted lightning Good afternoon.\n\nWelcome to Lightning Protections International. You're speaking with Nathan. How may I help?\n\nChannel 0: Yes. Good afternoon. I'm looking for Franco.\n\nChannel 1: You haven't got Franco. You've gone you've come to Nathan.\n\nChannel 0: Oh,\n\nChannel 1: I'm in\n\nChannel 0: sorry.\n\nChannel 1: sales\n\nChannel 0: Anyone\n\nChannel 1: support.\n\nChannel 0: by? Oh, sorry. Alright. I'll make a note. Thank you.\n\nChannel 1: No worries. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.08716031908988953},{"text":"You've reached Lightning Protection International.","start":0.39999998,"end":2.58,"sentiment":"neutral","sentiment_score":0.09994758665561676},{"text":"Please hold the line, and someone will take your call as soon as possible.","start":3.6,"end":7.62,"sentiment":"neutral","sentiment_score":0.075994503817388},{"text":"Thank you for calling LPI, Lightning Protection International.","start":14.895,"end":18.035,"sentiment":"positive","sentiment_score":0.5475979745388031},{"text":"We are a proudly Australian owned and globally trusted lightning Good afternoon.","start":18.335,"end":26.03,"sentiment":"positive","sentiment_score":0.5860727404554685}],"sentiment":"neutral","sentiment_score":0.3266119496896863,"channel":1,"num_words":40,"start":0.16,"end":26.03},{"sentences":[{"text":"Welcome to Lightning Protections International.","start":26.03,"end":27.310001,"sentiment":"positive","sentiment_score":0.38872459530830383},{"text":"You're speaking with Nathan.","start":27.310001,"end":28.11,"sentiment":"neutral","sentiment_score":0.22430792078375816},{"text":"How may I help?","start":28.11,"end":29.01,"sentiment":"neutral","sentiment_score":0.2656117044389248}],"sentiment":"neutral","sentiment_score":0.3002539598024808,"channel":1,"num_words":13,"start":26.03,"end":29.01},{"sentences":[{"text":"Yes.","start":29.949999,"end":30.35,"sentiment":"neutral","sentiment_score":0.06066197156906128},{"text":"Good afternoon.","start":30.35,"end":31.15,"sentiment":"neutral","sentiment_score":0.08767304942011833},{"text":"I'm looking for Franco.","start":31.15,"end":32.449997,"sentiment":"neutral","sentiment_score":-0.015330054331570864}],"sentiment":"neutral","sentiment_score":0.024955407583287785,"channel":0,"num_words":7,"start":29.949999,"end":32.449997},{"sentences":[{"text":"You haven't got Franco.","start":34.27,"end":35.65,"sentiment":"neutral","sentiment_score":-0.23440363258123398},{"text":"You've gone you've come to Nathan.","start":35.71,"end":37.33,"sentiment":"neutral","sentiment_score":-0.19189119835694632}],"sentiment":"neutral","sentiment_score":-0.2088961720466614,"channel":1,"num_words":10,"start":34.27,"end":37.33},{"sentences":[{"text":"Oh,","start":38.35,"end":38.83,"sentiment":"neutral","sentiment_score":-0.20420271158218384}],"sentiment":"neutral","sentiment_score":-0.20420271158218384,"channel":0,"num_words":1,"start":38.35,"end":38.83},{"sentences":[{"text":"I'm in","start":38.614998,"end":39.094997,"sentiment":"neutral","sentiment_score":-0.19968722760677338}],"sentiment":"neutral","sentiment_score":-0.19968722760677338,"channel":1,"num_words":2,"start":38.614998,"end":39.094997},{"sentences":[{"text":"sorry.","start":38.83,"end":39.23,"sentiment":"neutral","sentiment_score":-0.18249008059501648}],"sentiment":"neutral","sentiment_score":-0.18249008059501648,"channel":0,"num_words":1,"start":38.83,"end":39.23},{"sentences":[{"text":"sales","start":39.094997,"end":39.574997,"sentiment":"neutral","sentiment_score":-0.12636491656303406}],"sentiment":"neutral","sentiment_score":-0.12636491656303406,"channel":1,"num_words":1,"start":39.094997,"end":39.574997},{"sentences":[{"text":"Anyone","start":39.23,"end":39.71,"sentiment":"neutral","sentiment_score":-0.12666723132133484}],"sentiment":"neutral","sentiment_score":-0.12666723132133484,"channel":0,"num_words":1,"start":39.23,"end":39.71},{"sentences":[{"text":"support.","start":39.574997,"end":40.074997,"sentiment":"neutral","sentiment_score":-0.12471163272857666}],"sentiment":"neutral","sentiment_score":-0.12471163272857666,"channel":1,"num_words":1,"start":39.574997,"end":40.074997},{"sentences":[{"text":"by?","start":39.71,"end":40.21,"sentiment":"neutral","sentiment_score":-0.08136260509490967},{"text":"Oh, sorry.","start":41.140938,"end":41.88094,"sentiment":"neutral","sentiment_score":-0.07620691880583763},{"text":"Alright.","start":42.100937,"end":42.50094,"sentiment":"neutral","sentiment_score":0.0012471191585063934},{"text":"I'll make a note.","start":42.50094,"end":43.38094,"sentiment":"neutral","sentiment_score":0.04403929132968187},{"text":"Thank you.","start":43.38094,"end":44.120937,"sentiment":"neutral","sentiment_score":0.30884949862957}],"sentiment":"neutral","sentiment_score":0.056132683902978896,"channel":0,"num_words":10,"start":39.71,"end":44.120937},{"sentences":[{"text":"No worries.","start":44.695,"end":45.335,"sentiment":"neutral","sentiment_score":0.10113995522260666},{"text":"Bye.","start":45.335,"end":45.835,"sentiment":"neutral","sentiment_score":0.05546371266245842}],"sentiment":"neutral","sentiment_score":0.08591454103589058,"channel":1,"num_words":3,"start":44.695,"end":45.835}]},"summary":{"result":"success","short":"A customer calls Lightning Protection International and is put on hold by Nathan, a representative. When Nathan picks up, the customer is looking for Franco, but he is not available. Nathan apologizes and ends the call when the customer says \"thank you\" and \"bye.\""},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. You've reached Lightning Protection International. Please hold the line, and someone will take your call as soon as possible.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.0851309671998024},{"text":"Thank you for calling LPI, Lightning Protection International. We are a proudly Australian owned and globally trusted lightning Good afternoon. Welcome to Lightning Protections International.","start_word":20,"end_word":44,"sentiment":"positive","sentiment_score":0.5244765877723694},{"text":"You're speaking with Nathan. How may I help? Yes. Good afternoon. I'm looking for Franco. You haven't got Franco. You've gone you've come to Nathan. Oh, I'm in sorry. sales Anyone support. by? Oh, sorry. Alright. I'll make a note. Thank you. No worries. Bye.","start_word":45,"end_word":89,"sentiment":"neutral","sentiment_score":-0.02210313081741333}],"average":{"sentiment":"neutral","sentiment_score":0.1266484124319894}}}}