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My name is Sunita Bahadur. I'm using a number which is from India. Can you please help me with the Indian number? Thank you for the help.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.88,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.06194636598229408},{"text":"My name is Sunita Bahadur.","start":5.2799997,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.054783178865909575},{"text":"I'm using a number which is from India.","start":7.2,"end":11.139999,"sentiment":"neutral","sentiment_score":0.026002448750659823},{"text":"Can you please help me with the Indian number?","start":11.28,"end":14.054999,"sentiment":"neutral","sentiment_score":0.04049457340604729},{"text":"Thank you for the help.","start":39.57,"end":40.87,"sentiment":"positive","sentiment_score":0.5880726099014282}],"sentiment":"neutral","sentiment_score":0.1374534307313817,"num_words":28,"start":4.88,"end":40.87}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Afternoon. This is Airtel of accounts. How may I help you today?\n\nChannel 1: Yeah. My name is Sunita Bahadur. I'm using a number which is from India. Can you please help me with the Indian\n\nChannel 0: Hold\n\nChannel 1: number?\n\nChannel 0: on. Yeah. I'm so sorry. You have reached a wrong phone number. This is Airtel AU.\n\nWe are a Internet service provider in Australia and a mobile phone services. We don't cater any other phone number, besides with Australian phone number. So above your Indian phone number, you still need to contact your local network, which I believe is Airtel India. We're a separate company.\n\nChannel 1: Thank you for the help.\n\nChannel 0: Oh, your","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.051626771688461304},{"text":"This is Airtel of accounts.","start":0.48,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.1281415194272995},{"text":"How may I help you today?","start":1.8399999,"end":3.06,"sentiment":"neutral","sentiment_score":0.24687475462754568}],"sentiment":"neutral","sentiment_score":0.18113190804918608,"channel":0,"num_words":12,"start":0.16,"end":3.06},{"sentences":[{"text":"Yeah.","start":4.88,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.06194636598229408},{"text":"My name is Sunita Bahadur.","start":5.2799997,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.054783178865909575},{"text":"I'm using a number which is from India.","start":7.2,"end":11.139999,"sentiment":"neutral","sentiment_score":0.026002448750659823},{"text":"Can you please help me with the Indian","start":11.28,"end":13.554999,"sentiment":"neutral","sentiment_score":0.04328835685737431}],"sentiment":"neutral","sentiment_score":0.04046312296255068,"channel":1,"num_words":22,"start":4.88,"end":13.554999},{"sentences":[{"text":"Hold","start":13.485001,"end":13.725,"sentiment":"neutral","sentiment_score":0.02239569090306759}],"sentiment":"neutral","sentiment_score":0.02239569090306759,"channel":0,"num_words":1,"start":13.485001,"end":13.725},{"sentences":[{"text":"number?","start":13.554999,"end":14.054999,"sentiment":"neutral","sentiment_score":0.018144305795431137}],"sentiment":"neutral","sentiment_score":0.018144305795431137,"channel":1,"num_words":1,"start":13.554999,"end":14.054999},{"sentences":[{"text":"on.","start":13.725,"end":14.225,"sentiment":"neutral","sentiment_score":0.0011503021232783794},{"text":"Yeah.","start":14.765,"end":15.005,"sentiment":"neutral","sentiment_score":-0.0143003286793828},{"text":"I'm so sorry.","start":15.005,"end":15.725,"sentiment":"neutral","sentiment_score":-0.19798153638839722},{"text":"You have reached a wrong phone number.","start":15.725,"end":17.485,"sentiment":"negative","sentiment_score":-0.4474851020744869},{"text":"This is Airtel AU.","start":17.485,"end":19.345001,"sentiment":"neutral","sentiment_score":-0.10808743722736835}],"sentiment":"neutral","sentiment_score":-0.2607400061970111,"channel":0,"num_words":16,"start":13.725,"end":19.345001},{"sentences":[{"text":"We are a Internet service provider in Australia and a mobile phone services.","start":19.885,"end":24.465,"sentiment":"neutral","sentiment_score":-0.09666063607885288},{"text":"We don't cater any other phone number, besides with Australian phone number.","start":24.86,"end":29.52,"sentiment":"neutral","sentiment_score":-0.25582942987481755},{"text":"So above your Indian phone number, you still need to contact your local network, which I believe is Airtel India.","start":29.926874,"end":36.506874,"sentiment":"neutral","sentiment_score":-0.17299862001091243},{"text":"We're a separate company.","start":36.726875,"end":38.186874,"sentiment":"neutral","sentiment_score":-0.10772423818707466}],"sentiment":"neutral","sentiment_score":-0.1677022608263152,"channel":0,"num_words":49,"start":19.885,"end":38.186874},{"sentences":[{"text":"Thank you for the help.","start":39.57,"end":40.87,"sentiment":"positive","sentiment_score":0.5880726099014282}],"sentiment":"positive","sentiment_score":0.5880726099014282,"channel":1,"num_words":5,"start":39.57,"end":40.87},{"sentences":[{"text":"Oh, your","start":41.286873,"end":41.831936,"sentiment":"neutral","sentiment_score":0.018612151965498924}],"sentiment":"neutral","sentiment_score":0.018612151965498924,"channel":0,"num_words":2,"start":41.286873,"end":41.831936}]},"summary":{"result":"success","short":"The customer called Airtel's accounts department in India, but was mistaken and was redirected to Airtel of Australia. The representative informed the customer that they do not provide phone service outside of Australia and that they need to contact their local network directly. The call ended with the representative thanking the customer for their call."},"intents":{"segments":[{"text":"My name is Sunita Bahadur. I'm using a number which is from India. Can you please help me with the Indian Hold number? on.","start_word":13,"end_word":36,"intents":[{"intent":"Help with id hold","confidence_score":0.0002838252}]},{"text":"So above your Indian phone number, you still need to contact your local network, which I believe is Airtel India. We're a separate company. Thank you for the help.","start_word":77,"end_word":105,"intents":[{"intent":"Contact local network","confidence_score":0.69141626}]}]},"sentiments":{"segments":[{"text":"Afternoon. This is Airtel of accounts. How may I help you today? Yeah. My name is Sunita Bahadur. I'm using a number which is from India. Can you please help me with the Indian Hold number? on. Yeah. I'm so sorry.","start_word":0,"end_word":40,"sentiment":"neutral","sentiment_score":0.04981313645839691},{"text":"You have reached a wrong phone number.","start_word":41,"end_word":47,"sentiment":"negative","sentiment_score":-0.4340890944004059},{"text":"This is Airtel AU. We are a Internet service provider in Australia and a mobile phone services. We don't cater any other phone number, besides with Australian phone number. So above your Indian phone number, you still need to contact your local network, which I believe is Airtel India. We're a separate company.","start_word":48,"end_word":100,"sentiment":"neutral","sentiment_score":-0.15911826491355896},{"text":"Thank you for the help.","start_word":101,"end_word":105,"sentiment":"positive","sentiment_score":0.5811735391616821},{"text":"Oh, your","start_word":106,"end_word":107,"sentiment":"neutral","sentiment_score":0.026957249268889427}],"average":{"sentiment":"neutral","sentiment_score":-0.05589197208355}}}}