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I just wanted to ask if you requested an upgrade to the plan of your son or no? Have you spoke with other representative that you requested an upgrade for the plan of your son? Yeah. Because right now his plan is 65 GB. Mhmm. Did you request that one to be upgraded from 40 GB to 65 or no? So just wanted to ask if your son's plan is correct. He's under 65 right now. That is $55 per month. Sorry? Sorry. I did did not get that one. Yeah. Yeah. I know that. Mhmm. Yeah. But Mhmm. Mhmm. Yeah. So after that, you did not request an upgrade anymore after you spoke with me. That's the only upgrade that we have done. No. I did not. Mhmm. Yeah. Will not be billed. Mhmm. Yeah. So that one use you not be billed with that one since that's excess data usage only. We did not upgrade the plan. We just add additional data. Yeah. Yeah. We just spoke with other yeah. Mhmm. Yeah. We we're going to waive the ten days from your bill since that's for free. So all you need to pay is the 40 GB and the 10 GB. Or you requested or have you spoke with other representative other than me regarding this? Yeah. Yeah. That's that's already been settled. Your last bill will be for this month, July, since you requested a cancellation already at the end of this month. Yeah. Mhmm. You mean your current bill right now? Yeah. There's a miss there's a discrepancy with your bill right now. That's why we're at we're confirming if you've spoke with other representative other than me or no. Because because there's something wrong with your bill right now. Mhmm. Yeah. That's correct. I received that. Mhmm. Actually, mhmm. Yeah. There's something mhmm. There's something wrong with your bill. That's why we're correcting it right now. Mhmm. It should be that much. Yeah. That's why we're checking it on you. Mhmm. So Mhmm. Yeah. We're going to Connecticut. Yeah. I understand. Mhmm. Mhmm. So just wanted to confirm your current plan right now. So for your number, your plan is 10 GB. Is that correct? Mhmm. Yeah. And your son is is it a 40 GB or 65 GB? Mhmm. For now, we do not have 45. We only have 40. Next is 65. Mhmm. Yeah. We're going to rectify your bill right now because you you are charged I have no idea with July sorry, June. I can only control your month for the month of July only. Because I think you already settled the payment for June. Let me check. Let me check the solution. Okay. So your bill for the month of June is 40 GB only for your son, and yours is 10 GB. So the bill is correct, which is let me check. $75? Yep. That's correct. Mhmm. Yeah. So for the month of mhmm. So for this month, yeah, your son's mobile plan, are we going to stick with 40 or upgrade it to 65? Or 40? Yeah. That's your that's his current plan for the okay then. We'll correct the invoice and send you the correct rectified one. Once done, I'll forward this to our accounts department. Yeah. So for thirty day notice, yeah, that is for the whole month of July. Actually, even though you advised us July 26, June 26. Yeah. That is considered one month, actually. Yeah. So you can use your mobile plan up to July 31 because you paid for the whole month. Mhmm. Mhmm. Okay. Then I'll I'll try. I'll inform our accounts department, then I'll get back to you once they confirm that if that is possible. Yeah. Okay. Thank you. 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Hello. Good morning. This is Maureen from Airtel tech support. Yeah.\n\nYes. Good morning. Am I speaking with Jian Hong? Yeah. I just wanted to ask if you requested an upgrade to the plan of your son or no?\n\nHave you spoke with other representative that you requested an upgrade for the plan of your son? Yeah. Because right now his plan is 65 GB. Mhmm. Did you request that one to be upgraded from 40 GB to 65 or no?\n\nSo just wanted to ask if your son's plan is correct. He's under 65 right now. That is $55 per month. Sorry? Sorry.\n\nI did did not get that one. Yeah. Yeah. I know that. Mhmm.\n\nYeah. But Mhmm. Mhmm. Yeah. So after that, you did not request an upgrade anymore after you spoke with me.\n\nThat's the only upgrade that we have done. No. I did not. Mhmm. Yeah.\n\nWill not be billed. Mhmm. Yeah. So that one use you not be billed with that one since that's excess data usage only. We did not upgrade the plan.\n\nWe just add additional data. Yeah. Yeah. We just spoke with other yeah. Mhmm.\n\nYeah. We we're going to waive the ten days from your bill since that's for free. So all you need to pay is the 40 GB and the 10 GB. Or you requested or have you spoke with other representative other than me regarding this? Yeah.\n\nYeah. That's that's already been settled. Your last bill will be for this month, July, since you requested a cancellation already at the end of this month. Yeah. Mhmm.\n\nYou mean your current bill right now? Yeah. There's a miss there's a discrepancy with your bill right now. That's why we're at we're confirming if you've spoke with other representative other than me or no. Because because there's something wrong with your bill right now.\n\nMhmm. Yeah. That's correct. I received that. Mhmm.\n\nActually, mhmm. Yeah. There's something mhmm. There's something wrong with your bill. That's why we're correcting it right now.\n\nMhmm. It should be that much. Yeah. That's why we're checking it on you. Mhmm.\n\nSo Mhmm. Yeah. We're going to Connecticut. Yeah. I understand.\n\nMhmm. Mhmm. So just wanted to confirm your current plan right now. So for your number, your plan is 10 GB. Is that correct?\n\nMhmm. Yeah. And your son is is it a 40 GB or 65 GB? Mhmm. For now, we do not have 45.\n\nWe only have 40. Next is 65. Mhmm. Yeah. We're going to rectify your bill right now because you you are charged I have no idea with July sorry, June.\n\nI can only control your month for the month of July only. Because I think you already settled the payment for June. Let me check. Let me check the solution. Okay.\n\nSo your bill for the month of June is 40 GB only for your son, and yours is 10 GB. So the bill is correct, which is let me check. $75? Yep. That's correct.\n\nMhmm. Yeah. So for the month of mhmm. So for this month, yeah, your son's mobile plan, are we going to stick with 40 or upgrade it to 65? Or 40?\n\nYeah. That's your that's his current plan for the okay then. We'll correct the invoice and send you the correct rectified one. Once done, I'll forward this to our accounts department. Yeah.\n\nSo for thirty day notice, yeah, that is for the whole month of July. Actually, even though you advised us July 26, June 26. Yeah. That is considered one month, actually. Yeah.\n\nSo you can use your mobile plan up to July 31 because you paid for the whole month. Mhmm. Mhmm. Okay. Then I'll I'll try.\n\nI'll inform our accounts department, then I'll get back to you once they confirm that if that is possible. Yeah. Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.07566483318805695},{"text":"Hello.","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.09817371517419816},{"text":"Good morning.","start":4.48,"end":5.12,"sentiment":"neutral","sentiment_score":0.320810467004776},{"text":"This is Maureen from Airtel tech support.","start":5.12,"end":8.1,"sentiment":"neutral","sentiment_score":0.2372634027685438},{"text":"Yeah.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.12844178080558777}],"sentiment":"neutral","sentiment_score":0.2170620902131001,"num_words":12,"start":3.4399998,"end":9.139999},{"sentences":[{"text":"Yes.","start":10.24,"end":10.74,"sentiment":"neutral","sentiment_score":0.1985209882259369},{"text":"Good morning.","start":11.12,"end":11.679999,"sentiment":"neutral","sentiment_score":0.26607031375169754},{"text":"Am I speaking with Jian 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me.","start":185.885,"end":191.645,"sentiment":"neutral","sentiment_score":-0.19845314224561056}],"sentiment":"neutral","sentiment_score":-0.18233354352414607,"num_words":20,"start":137.965,"end":191.645},{"sentences":[{"text":"That's the only upgrade that we have done.","start":191.645,"end":195.44,"sentiment":"neutral","sentiment_score":-0.09333680104464293},{"text":"No.","start":197.66,"end":197.98001,"sentiment":"neutral","sentiment_score":-0.1785939782857895},{"text":"I did not.","start":197.98001,"end":198.88,"sentiment":"neutral","sentiment_score":-0.1046162098646164},{"text":"Mhmm.","start":199.02,"end":199.52,"sentiment":"neutral","sentiment_score":-0.04339228570461273},{"text":"Yeah.","start":211.72499,"end":212.22499,"sentiment":"neutral","sentiment_score":-0.014677448198199272}],"sentiment":"neutral","sentiment_score":-0.092657625009971,"num_words":14,"start":191.645,"end":212.22499},{"sentences":[{"text":"Will not be billed.","start":212.44499,"end":213.665,"sentiment":"neutral","sentiment_score":-0.11267990246415138},{"text":"Mhmm.","start":214.125,"end":214.625,"sentiment":"neutral","sentiment_score":-0.029115112498402596},{"text":"Yeah.","start":263.69998,"end":264.02,"sentiment":"neutral","sentiment_score":-0.04557463899254799},{"text":"So that one use you not be billed with that one since that's excess data usage only.","start":264.02,"end":272.535,"sentiment":"neutral","sentiment_score":-0.1261671669781208},{"text":"We did not upgrade the plan.","start":272.995,"end":274.515,"sentiment":"neutral","sentiment_score":-0.19352463136116663}],"sentiment":"neutral","sentiment_score":-0.1321172064876762,"num_words":29,"start":212.44499,"end":274.515},{"sentences":[{"text":"We just add additional data.","start":274.515,"end":277.255,"sentiment":"neutral","sentiment_score":-0.12417714595794678},{"text":"Yeah.","start":282.21,"end":282.71,"sentiment":"neutral","sentiment_score":-0.05849685147404671},{"text":"Yeah.","start":286.37,"end":286.53,"sentiment":"neutral","sentiment_score":-0.05950756371021271},{"text":"We just spoke with other yeah.","start":286.53,"end":288.55,"sentiment":"neutral","sentiment_score":-0.059558634335796036},{"text":"Mhmm.","start":289.25,"end":289.75,"sentiment":"neutral","sentiment_score":-0.04143396764993667}],"sentiment":"neutral","sentiment_score":-0.08126256561705045,"num_words":14,"start":274.515,"end":289.75},{"sentences":[{"text":"Yeah.","start":322.605,"end":323.085,"sentiment":"neutral","sentiment_score":-0.0348193496465683},{"text":"We we're going to waive the ten days from your bill since that's for free.","start":323.085,"end":330.785,"sentiment":"neutral","sentiment_score":-0.031895668556292854},{"text":"So all you need to pay is the 40 GB and the 10 GB.","start":331.645,"end":336.18,"sentiment":"neutral","sentiment_score":0.0029932521283626556},{"text":"Or you requested or have you spoke with other representative other than me regarding this?","start":337.2,"end":345.54,"sentiment":"neutral","sentiment_score":-0.0714324394861857},{"text":"Yeah.","start":373.5,"end":374.0,"sentiment":"neutral","sentiment_score":-0.07004760205745697}],"sentiment":"neutral","sentiment_score":-0.035062674837915794,"num_words":46,"start":322.605,"end":374.0},{"sentences":[{"text":"Yeah.","start":391.34,"end":391.66,"sentiment":"neutral","sentiment_score":-0.07556375861167908},{"text":"That's that's already been settled.","start":391.66,"end":394.24,"sentiment":"neutral","sentiment_score":-0.03574754409492016},{"text":"Your last bill will be for this month, July, since you requested a cancellation already at the end of this month.","start":394.62,"end":403.335,"sentiment":"neutral","sentiment_score":-0.07629603076548803},{"text":"Yeah.","start":403.335,"end":403.735,"sentiment":"neutral","sentiment_score":-0.032716479152441025},{"text":"Mhmm.","start":403.735,"end":404.235,"sentiment":"neutral","sentiment_score":-0.03127670660614967}],"sentiment":"neutral","sentiment_score":-0.06622452796276274,"num_words":29,"start":391.34,"end":404.235},{"sentences":[{"text":"You mean your current bill right now?","start":413.255,"end":415.51498,"sentiment":"neutral","sentiment_score":-0.0781302537236895},{"text":"Yeah.","start":417.37,"end":417.61,"sentiment":"neutral","sentiment_score":-0.14001820981502533},{"text":"There's a miss there's a discrepancy with your bill right now.","start":417.61,"end":423.69,"sentiment":"neutral","sentiment_score":-0.3282252712683244},{"text":"That's why we're at we're confirming if you've spoke with other representative other than me or no.","start":423.69,"end":429.825,"sentiment":"neutral","sentiment_score":-0.22549212680143468},{"text":"Because because there's something wrong with your bill right now.","start":431.105,"end":441.52502,"sentiment":"neutral","sentiment_score":-0.29217239916324617}],"sentiment":"neutral","sentiment_score":-0.24027169819759286,"num_words":46,"start":413.255,"end":441.52502},{"sentences":[{"text":"Mhmm.","start":442.46503,"end":442.86,"sentiment":"neutral","sentiment_score":-0.05107519775629043},{"text":"Yeah.","start":453.97998,"end":454.3,"sentiment":"neutral","sentiment_score":-0.028586767613887787},{"text":"That's correct.","start":454.3,"end":454.93997,"sentiment":"neutral","sentiment_score":-0.01414831867441535},{"text":"I received that.","start":454.93997,"end":455.805,"sentiment":"neutral","sentiment_score":-0.015474342430631319},{"text":"Mhmm.","start":465.245,"end":465.745,"sentiment":"neutral","sentiment_score":-0.13222484290599823}],"sentiment":"neutral","sentiment_score":-0.03582580911461264,"num_words":8,"start":442.46503,"end":465.745},{"sentences":[{"text":"Actually, mhmm.","start":483.26,"end":497.095,"sentiment":"neutral","sentiment_score":-0.13378500193357468},{"text":"Yeah.","start":497.095,"end":497.495,"sentiment":"neutral","sentiment_score":-0.035245124250650406},{"text":"There's something mhmm.","start":497.495,"end":499.755,"sentiment":"neutral","sentiment_score":0.0030513592064380646},{"text":"There's something wrong with your bill.","start":499.87997,"end":501.56,"sentiment":"neutral","sentiment_score":-0.32358722388744354},{"text":"That's why we're correcting it right now.","start":501.56,"end":505.74,"sentiment":"neutral","sentiment_score":-0.12723510126982415}],"sentiment":"neutral","sentiment_score":-0.16451737382694295,"num_words":19,"start":483.26,"end":505.74},{"sentences":[{"text":"Mhmm.","start":505.8,"end":506.3,"sentiment":"neutral","sentiment_score":-0.010030033066868782},{"text":"It should be that much.","start":506.44,"end":508.46,"sentiment":"neutral","sentiment_score":-0.00786183550953865},{"text":"Yeah.","start":510.68,"end":511.18,"sentiment":"neutral","sentiment_score":0.02410951443016529},{"text":"That's why we're checking it on you.","start":511.47998,"end":513.48,"sentiment":"neutral","sentiment_score":0.012675237176673753},{"text":"Mhmm.","start":513.48,"end":513.98,"sentiment":"neutral","sentiment_score":0.013160829432308674}],"sentiment":"neutral","sentiment_score":0.00511051956564188,"num_words":15,"start":505.8,"end":513.98},{"sentences":[{"text":"So Mhmm.","start":521.765,"end":523.945,"sentiment":"neutral","sentiment_score":-0.05451182276010513},{"text":"Yeah.","start":535.38,"end":535.88,"sentiment":"neutral","sentiment_score":-0.07233429700136185},{"text":"We're going to Connecticut.","start":542.10504,"end":554.07,"sentiment":"negative","sentiment_score":-0.38375160098075867},{"text":"Yeah.","start":574.195,"end":574.515,"sentiment":"neutral","sentiment_score":-0.05437859892845154},{"text":"I understand.","start":574.515,"end":575.09503,"sentiment":"neutral","sentiment_score":-0.04485533572733402}],"sentiment":"neutral","sentiment_score":-0.18604536168277264,"num_words":10,"start":521.765,"end":575.09503},{"sentences":[{"text":"Mhmm.","start":577.395,"end":577.555,"sentiment":"neutral","sentiment_score":-0.0001387493684887886},{"text":"Mhmm.","start":577.555,"end":578.055,"sentiment":"neutral","sentiment_score":0.004527526907622814},{"text":"So just wanted to confirm your current plan right now.","start":578.115,"end":581.55,"sentiment":"neutral","sentiment_score":0.031199205294251443},{"text":"So for your number, your plan is 10 GB.","start":581.87,"end":584.76996,"sentiment":"neutral","sentiment_score":0.025320166514979467},{"text":"Is that correct?","start":584.83,"end":585.64996,"sentiment":"neutral","sentiment_score":0.027180179953575134}],"sentiment":"neutral","sentiment_score":0.026075119540716212,"num_words":24,"start":577.395,"end":585.64996},{"sentences":[{"text":"Mhmm.","start":588.11,"end":588.58997,"sentiment":"neutral","sentiment_score":0.00597729766741395},{"text":"Yeah.","start":588.58997,"end":589.08997,"sentiment":"neutral","sentiment_score":0.014041035436093807},{"text":"And your son is is it a 40 GB or 65 GB?","start":589.47,"end":595.08997,"sentiment":"neutral","sentiment_score":-0.0050774359454711275},{"text":"Mhmm.","start":602.475,"end":602.975,"sentiment":"neutral","sentiment_score":-0.0027619856409728527},{"text":"For now, we do not have 45.","start":614.63,"end":617.51,"sentiment":"neutral","sentiment_score":-0.03668525708573205}],"sentiment":"neutral","sentiment_score":-0.013657712885601954,"num_words":22,"start":588.11,"end":617.51},{"sentences":[{"text":"We only have 40.","start":617.51,"end":618.89,"sentiment":"neutral","sentiment_score":-0.04444638919085264},{"text":"Next is 65.","start":619.51,"end":621.21,"sentiment":"neutral","sentiment_score":-0.017407124241193134},{"text":"Mhmm.","start":621.83,"end":622.33,"sentiment":"neutral","sentiment_score":-0.00825711153447628},{"text":"Yeah.","start":633.445,"end":633.945,"sentiment":"neutral","sentiment_score":0.021637361496686935},{"text":"We're going to rectify your bill right now because you you are charged I have no idea with July sorry, June.","start":634.005,"end":645.20996,"sentiment":"neutral","sentiment_score":-0.13746745884418488}],"sentiment":"neutral","sentiment_score":-0.10344811050842205,"num_words":30,"start":617.51,"end":645.20996},{"sentences":[{"text":"I can only control your month for the month of July only.","start":645.51,"end":651.61,"sentiment":"neutral","sentiment_score":-0.28863378924628097},{"text":"Because I think you already settled the payment for June.","start":653.01495,"end":655.83496,"sentiment":"neutral","sentiment_score":0.062309250235557556},{"text":"Let me check.","start":662.69495,"end":663.755,"sentiment":"neutral","sentiment_score":-0.025352010503411293},{"text":"Let me check the solution.","start":666.7,"end":668.48,"sentiment":"neutral","sentiment_score":0.01704394556581974},{"text":"Okay.","start":682.89496,"end":683.21497,"sentiment":"neutral","sentiment_score":0.02030102163553238}],"sentiment":"neutral","sentiment_score":-0.09067897582727094,"num_words":31,"start":645.51,"end":683.21497},{"sentences":[{"text":"So your bill for the month of June is 40 GB only for your son, and yours is 10 GB.","start":683.21497,"end":695.04,"sentiment":"neutral","sentiment_score":0.03656726209446788},{"text":"So the bill is correct, which is let me check.","start":695.66,"end":701.04,"sentiment":"neutral","sentiment_score":0.06942047215998173},{"text":"$75?","start":701.18,"end":702.4,"sentiment":"neutral","sentiment_score":0.027289047837257385},{"text":"Yep.","start":704.78,"end":705.26,"sentiment":"neutral","sentiment_score":0.08486664295196533},{"text":"That's correct.","start":705.26,"end":705.74,"sentiment":"neutral","sentiment_score":0.14184853434562683}],"sentiment":"neutral","sentiment_score":0.0535706683226368,"num_words":34,"start":683.21497,"end":705.74},{"sentences":[{"text":"Mhmm.","start":705.74,"end":706.24,"sentiment":"neutral","sentiment_score":-0.02972806990146637},{"text":"Yeah.","start":707.82,"end":708.32,"sentiment":"neutral","sentiment_score":0.003630224615335465},{"text":"So for the month of mhmm.","start":708.675,"end":710.855,"sentiment":"neutral","sentiment_score":-0.008525027893483639},{"text":"So for this month, yeah, your son's mobile plan, are we going to stick with 40 or upgrade it to 65?","start":712.275,"end":723.255,"sentiment":"neutral","sentiment_score":-0.0012206864221731113},{"text":"Or 40?","start":727.13,"end":727.95,"sentiment":"neutral","sentiment_score":-0.014416665304452183}],"sentiment":"neutral","sentiment_score":-0.00424889542327653,"num_words":31,"start":705.74,"end":727.95},{"sentences":[{"text":"Yeah.","start":735.21,"end":735.71,"sentiment":"neutral","sentiment_score":0.00866079144179821},{"text":"That's your that's his current plan for the okay then.","start":735.85,"end":740.35504,"sentiment":"neutral","sentiment_score":-0.02934326119720936},{"text":"We'll correct the invoice and send you the correct rectified one.","start":740.35504,"end":744.59503,"sentiment":"neutral","sentiment_score":0.03721167113293301},{"text":"Once done, I'll forward this to our accounts department.","start":744.59503,"end":747.17505,"sentiment":"neutral","sentiment_score":0.040684482289685145},{"text":"Yeah.","start":750.49005,"end":750.99005,"sentiment":"neutral","sentiment_score":0.014343645423650742}],"sentiment":"neutral","sentiment_score":0.015783142123837024,"num_words":32,"start":735.21,"end":750.99005},{"sentences":[{"text":"So for thirty day notice, yeah, that is for the whole month of July.","start":762.785,"end":768.885,"sentiment":"neutral","sentiment_score":0.00016655666487557546},{"text":"Actually, even though you advised us July 26, June 26.","start":770.46497,"end":779.19,"sentiment":"neutral","sentiment_score":-0.015255803242325783},{"text":"Yeah.","start":784.77,"end":785.27,"sentiment":"neutral","sentiment_score":-0.023786187171936035},{"text":"That is considered one month, actually.","start":785.81,"end":788.55,"sentiment":"neutral","sentiment_score":-0.08252320314447086},{"text":"Yeah.","start":794.78503,"end":795.10504,"sentiment":"neutral","sentiment_score":-0.007118333131074905}],"sentiment":"neutral","sentiment_score":-0.02113343682140112,"num_words":32,"start":762.785,"end":795.10504},{"sentences":[{"text":"So you can use your mobile plan up to July 31 because you paid for the whole month.","start":795.10504,"end":802.16504,"sentiment":"neutral","sentiment_score":0.005581711211966144},{"text":"Mhmm.","start":805.10504,"end":805.60504,"sentiment":"neutral","sentiment_score":-0.10968752950429916},{"text":"Mhmm.","start":806.54504,"end":807.04504,"sentiment":"neutral","sentiment_score":-0.06556758284568787},{"text":"Okay.","start":808.04,"end":808.36,"sentiment":"neutral","sentiment_score":-0.010800417512655258},{"text":"Then I'll I'll try.","start":808.36,"end":810.45996,"sentiment":"neutral","sentiment_score":0.004882364068180323}],"sentiment":"neutral","sentiment_score":-0.0026422108709812163,"num_words":25,"start":795.10504,"end":810.45996},{"sentences":[{"text":"I'll inform our accounts department, then I'll get back to you once they confirm that if that is possible.","start":811.0,"end":817.1,"sentiment":"neutral","sentiment_score":0.08655818443941443},{"text":"Yeah.","start":817.48,"end":817.98,"sentiment":"neutral","sentiment_score":0.21933692693710327},{"text":"Okay.","start":818.2,"end":818.7,"sentiment":"positive","sentiment_score":0.3343892991542816},{"text":"Thank you.","start":819.56,"end":820.12,"sentiment":"positive","sentiment_score":0.7597914040088654},{"text":"Bye for now.","start":820.12,"end":821.18,"sentiment":"positive","sentiment_score":0.43154702583948773}],"sentiment":"neutral","sentiment_score":0.19279060061447895,"num_words":26,"start":811.0,"end":821.18}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Yeah. Good morning, Marie. Yeah. Jing Hooten speaking. What what what do you mean? Yeah. Yeah. Yeah. Yeah. So I don't know what's your question. Can I yeah? I mean yeah. I I I know. Let me let me explain let me ask you one more question. You know, for the June, almost June 19, he thinks that his plan if yeah. He thinks that his plan if there's any data left, how about the late remain data? So it's transferred to July or just superseded? Yeah. I mean I mean, for the June '19, June, he has no data. I asked you guys to help him to add more data, but at least one day, he he doesn't stop. He he couldn't do nothing. Yeah. And he yeah. This problem back and forth for same time, I it's really make me mad. You know? Yeah. I'm yeah. I I just yeah. Make me mad. So I I have to upgrade my our plan, but I noticed that once we upgrade our plan but you guys receive yeah. Cut our money from the base 60 yeah. I mean, it's $60.65 53 b. Is this right? But, yeah, my question is for the Drew, only ten days, I don't think he can use out 65 GB. How about the rest of GB? So yeah. Yeah. I know. I know. My question. Yeah. I know. My question is you I received your invoice. You charged me the the ten days based 65 GB for his mobile plan. But yeah, but my question is only ten days, can he use out all of 65 GB? If not, where where is the if not, so for the rest of GB, will it be transferred to July or just for what? I I have no idea about that. Because for the two, we already paid we already paid $45 for I I forgot. Yeah. But the two, you charged me again, $55 for 65 GB, but I don't think in ten days he can use up to 65 GB. Yeah. My question, how about the rest? Yeah. Yeah. I know. I I okay. What what's your problem? I I don't understand what are you talking about. So my my question is my quest hold on. Hold on. My question is on June, we paid twice for $45 and $55. Yeah. They are huge DB, but I don't think he can use out all of the DB within ten days. How about the rest of them? Okay. For the July, you we we we agree. Okay. Upgrade. You receive the $50.50 dollars. That's okay. But I don't understand why the ten days he have to pay additional money. So how about the rest of data? Yeah. Yeah. No. No. Oh, okay. I I do not understand. I don't want to tell you this because okay. Just forget about that. I just pay your company money. Okay? Another thing is for my for myself, my my I send your email last I think in the June 26 or twenty seventh, I forgot the detailed date. But you called me you called me before. So we have to thirty days inform you. Okay? Because I think prior so please do not ask me the how how money for the whole month. I mean, the July, not the end of July. You can based from the my start date. Yeah. I mean, the exact date. I don't want to pay this money to your company. Okay. Yeah. Yeah. So but the the bill doesn't doesn't show that. It's just the time the whole month. Yeah. I don't understand what that what that then mean percentage. Yeah. Okay. Yeah. My my question is last I think the in the June, I write I wrote email inform you I have changed to another Internet provider. Yeah. Yeah. But that day is June 27. So that means I have to inform you thirty days earlier than cancel my but the the next bill I mean, for the July bill, it's not for whole month. It should be twenty sixth to July, not end the end of July. So please correct them as well. Okay. In the previous yeah. In the previous, I totally agree. I can pay you whole month. But when I sold the bill, I I'm not very I'm not really happy about this one. You guys just make me, you know, confused. I always worked for this one. Yeah. Yeah. Okay. Yeah. Yeah. This is my bill. Yeah. And for my one more thing. For my son's bill, please help to me take care of that. Yeah. I think maybe later I'll also write the email, inform you I have to change another provider. Yeah. Later. I'm not not today. Maybe later on. I'm not sure when. Yeah. But you have to collect my son the bill the bill as well. Please consider about that. Such big money. Yeah. Yeah. Yeah. I I I I just don't I'm not I'm not really happy about that. I always keep working for the the the the bill data. So that's why your your company write me the one more email asking you what encouraging me to change my home Internet to combine with the mobile data using your company. So that's why I don't want to use because you always give me, you know, a lot of things I have to resolve. Yeah. So yeah. Yeah. Yeah. My one is right. Yeah. Let me think about it. Can you give him the 45 CD? Yes. 40 TV? Okay. So that means if I talk to you, four TTD, so you will change my my my bill our bill. Is this right? For for June and July. Yeah. Yeah. But for the June, yeah, already separated, but you can see you already received additional ten days. Yeah. Did you notice that did you note oh, hold on. Did you notice that you also had additional ten days for for Julie? Because my son used out all the data asking you to add more. You chat. Yeah. Yeah. Yeah. That's why it's correct. Nothing's wrong. Yeah. But yeah. But then Yeah. Come on. Yeah. Go ahead. I I don't know why he's yeah. 40, please. Okay. Yeah. I don't yeah. Yeah. And also my my my one. I think you may look at my email first. I mean, thirty days. So you it's not how to lie. Okay? So you you can consider whole month for July. Is this right? What's wrong? It's more than thirty days. No. I'm not pay yet. You can adjust. Okay. Thank you. Okay. Thank you. Bye. 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Yeah. Yeah. Good morning, Marie. Yeah.\n\nJing Hooten speaking. What what what do you mean? Yeah. Yeah. Yeah.\n\nYeah. So I don't know what's your question. Can I yeah? I mean yeah. I I I know.\n\nLet me let me explain let me ask you one more question. You know, for the June, almost June 19, he thinks that his plan if yeah. He thinks that his plan if there's any data left, how about the late remain data? So it's transferred to July or just superseded? Yeah.\n\nI mean I mean, for the June '19, June, he has no data. I asked you guys to help him to add more data, but at least one day, he he doesn't stop. He he couldn't do nothing. Yeah. And he yeah.\n\nThis problem back and forth for same time, I it's really make me mad. You know? Yeah. I'm yeah. I I just yeah.\n\nMake me mad. So I I have to upgrade my our plan, but I noticed that once we upgrade our plan but you guys receive yeah. Cut our money from the base 60 yeah. I mean, it's $60.65 53 b. Is this right?\n\nBut, yeah, my question is for the Drew, only ten days, I don't think he can use out 65 GB. How about the rest of GB? So yeah. Yeah. I know.\n\nI know. My question. Yeah. I know. My question is you I received your invoice.\n\nYou charged me the the ten days based 65 GB for his mobile plan. But yeah, but my question is only ten days, can he use out all of 65 GB? If not, where where is the if not, so for the rest of GB, will it be transferred to July or just for what? I I have no idea about that. Because for the two, we already paid we already paid $45 for I I forgot.\n\nYeah. But the two, you charged me again, $55 for 65 GB, but I don't think in ten days he can use up to 65 GB. Yeah. My question, how about the rest? Yeah.\n\nYeah. I know. I I okay. What what's your problem? I I don't understand what are you talking about.\n\nSo my my question is my quest hold on. Hold on. My question is on June, we paid twice for $45 and $55. Yeah. They are huge DB, but I don't think he can use out all of the DB within ten days.\n\nHow about the rest of them? Okay. For the July, you we we we agree. Okay. Upgrade.\n\nYou receive the $50.50 dollars. That's okay. But I don't understand why the ten days he have to pay additional money. So how about the rest of data? Yeah.\n\nYeah. No. No. Oh, okay. I I do not understand.\n\nI don't want to tell you this because okay. Just forget about that. I just pay your company money. Okay? Another thing is for my for myself, my my I send your email last I think in the June 26 or twenty seventh, I forgot the detailed date.\n\nBut you called me you called me before. So we have to thirty days inform you. Okay? Because I think prior so please do not ask me the how how money for the whole month. I mean, the July, not the end of July.\n\nYou can based from the my start date. Yeah. I mean, the exact date. I don't want to pay this money to your company. Okay.\n\nYeah. Yeah. So but the the bill doesn't doesn't show that. It's just the time the whole month. Yeah.\n\nI don't understand what that what that then mean percentage. Yeah. Okay. Yeah. My my question is last I think the in the June, I write I wrote email inform you I have changed to another Internet provider.\n\nYeah. Yeah. But that day is June 27. So that means I have to inform you thirty days earlier than cancel my but the the next bill I mean, for the July bill, it's not for whole month. It should be twenty sixth to July, not end the end of July.\n\nSo please correct them as well. Okay. In the previous yeah. In the previous, I totally agree. I can pay you whole month.\n\nBut when I sold the bill, I I'm not very I'm not really happy about this one. You guys just make me, you know, confused. I always worked for this one. Yeah. Yeah.\n\nOkay. Yeah. Yeah. This is my bill. Yeah.\n\nAnd for my one more thing. For my son's bill, please help to me take care of that. Yeah. I think maybe later I'll also write the email, inform you I have to change another provider. Yeah.\n\nLater. I'm not not today. Maybe later on. I'm not sure when. Yeah.\n\nBut you have to collect my son the bill the bill as well. Please consider about that. Such big money. Yeah. Yeah.\n\nYeah. I I I I just don't I'm not I'm not really happy about that. I always keep working for the the the the bill data. So that's why your your company write me the one more email asking you what encouraging me to change my home Internet to combine with the mobile data using your company. So that's why I don't want to use because you always give me, you know, a lot of things I have to resolve.\n\nYeah. So yeah. Yeah. Yeah. My one is right.\n\nYeah. Let me think about it. Can you give him the 45 CD? Yes. 40 TV?\n\nOkay. So that means if I talk to you, four TTD, so you will change my my my bill our bill. Is this right? For for June and July. Yeah.\n\nYeah. But for the June, yeah, already separated, but you can see you already received additional ten days. Yeah. Did you notice that did you note oh, hold on. Did you notice that you also had additional ten days for for Julie?\n\nBecause my son used out all the data asking you to add more. You chat. Yeah. Yeah. Yeah.\n\nThat's why it's correct. Nothing's wrong. Yeah. But yeah. But then Yeah.\n\nCome on. Yeah. Go ahead. I I don't know why he's yeah. 40, please.\n\nOkay. Yeah. I don't yeah. Yeah. And also my my my one.\n\nI think you may look at my email first. I mean, thirty days. So you it's not how to lie. Okay? So you you can consider whole month for July.\n\nIs this right? What's wrong? It's more than thirty days. No. I'm not pay yet.\n\nYou can adjust. Okay. Thank you. Okay. Thank you.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.0181664377450943},{"text":"Yeah.","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":0.1081315353512764},{"text":"Yeah.","start":8.96,"end":9.2,"sentiment":"neutral","sentiment_score":0.1408398300409317},{"text":"Good morning, Marie.","start":9.2,"end":10.42,"sentiment":"neutral","sentiment_score":0.331246683994929},{"text":"Yeah.","start":14.0,"end":14.5,"sentiment":"neutral","sentiment_score":0.03320939093828201}],"sentiment":"neutral","sentiment_score":0.18486960658005305,"num_words":7,"start":2.24,"end":14.5},{"sentences":[{"text":"Jing Hooten speaking.","start":14.639999,"end":15.62,"sentiment":"neutral","sentiment_score":0.03935808936754862},{"text":"What what what do you 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how about the rest?","start":260.16998,"end":261.87,"sentiment":"neutral","sentiment_score":-0.04709038200477759},{"text":"Yeah.","start":278.735,"end":278.895,"sentiment":"neutral","sentiment_score":-0.03402768820524216}],"sentiment":"neutral","sentiment_score":-0.19730160790769494,"num_words":34,"start":247.175,"end":278.895},{"sentences":[{"text":"Yeah.","start":278.895,"end":279.215,"sentiment":"neutral","sentiment_score":-0.03027571737766266},{"text":"I know.","start":279.215,"end":279.695,"sentiment":"neutral","sentiment_score":-0.03863520734012127},{"text":"I I okay.","start":279.695,"end":281.475,"sentiment":"neutral","sentiment_score":-0.03304026151696841},{"text":"What what's your problem?","start":281.59998,"end":282.72,"sentiment":"neutral","sentiment_score":-0.056475658901035786},{"text":"I I don't understand what are you talking about.","start":282.72,"end":285.46,"sentiment":"neutral","sentiment_score":-0.23579011691941154}],"sentiment":"neutral","sentiment_score":-0.13445687392040304,"num_words":19,"start":278.895,"end":285.46},{"sentences":[{"text":"So my my question is my quest hold on.","start":285.91998,"end":289.19998,"sentiment":"neutral","sentiment_score":-0.059665086368719734},{"text":"Hold on.","start":289.19998,"end":289.59998,"sentiment":"neutral","sentiment_score":-0.04229103401303291},{"text":"My question is on June, we paid twice for $45 and $55.","start":289.59998,"end":296.34,"sentiment":"neutral","sentiment_score":-0.05926642722139756},{"text":"Yeah.","start":297.215,"end":297.715,"sentiment":"neutral","sentiment_score":-0.09388039261102676},{"text":"They are huge DB, but I don't think he can use out all of the DB within ten days.","start":297.775,"end":304.595,"sentiment":"neutral","sentiment_score":-0.2039930408722476}],"sentiment":"neutral","sentiment_score":-0.12331425909732663,"num_words":43,"start":285.91998,"end":304.595},{"sentences":[{"text":"How about the rest of them?","start":304.815,"end":306.595,"sentiment":"neutral","sentiment_score":-0.07562892759839694},{"text":"Okay.","start":306.655,"end":307.055,"sentiment":"neutral","sentiment_score":-0.01001582108438015},{"text":"For the July, you we we we agree.","start":307.055,"end":310.175,"sentiment":"neutral","sentiment_score":0.01709534414112568},{"text":"Okay.","start":310.175,"end":310.575,"sentiment":"neutral","sentiment_score":0.03712281957268715},{"text":"Upgrade.","start":310.575,"end":311.075,"sentiment":"neutral","sentiment_score":0.05631178617477417}],"sentiment":"neutral","sentiment_score":-0.013740707517546765,"num_words":17,"start":304.815,"end":311.075},{"sentences":[{"text":"You receive the $50.50 dollars.","start":311.63,"end":314.35,"sentiment":"neutral","sentiment_score":0.08706818073987961},{"text":"That's okay.","start":314.35,"end":315.15,"sentiment":"neutral","sentiment_score":0.06154919043183327},{"text":"But I don't understand why the ten days he have to pay additional money.","start":315.15,"end":320.13,"sentiment":"neutral","sentiment_score":-0.31588285097054075},{"text":"So how about the rest of data?","start":320.75,"end":323.09,"sentiment":"neutral","sentiment_score":-0.08721341671688217},{"text":"Yeah.","start":329.115,"end":329.615,"sentiment":"neutral","sentiment_score":0.022138532251119617}],"sentiment":"neutral","sentiment_score":-0.15352675909626073,"num_words":29,"start":311.63,"end":329.615},{"sentences":[{"text":"Yeah.","start":331.595,"end":332.095,"sentiment":"neutral","sentiment_score":0.023116912692785263},{"text":"No.","start":343.36,"end":343.52,"sentiment":"neutral","sentiment_score":-0.19738700985908508},{"text":"No.","start":343.52,"end":344.02,"sentiment":"neutral","sentiment_score":-0.1976035237312317},{"text":"Oh, okay.","start":344.56,"end":345.22,"sentiment":"neutral","sentiment_score":-0.18623042106628418},{"text":"I I do not understand.","start":346.16,"end":347.3,"sentiment":"negative","sentiment_score":-0.5301920235157013}],"sentiment":"negative","sentiment_score":-0.33952945806086066,"num_words":10,"start":331.595,"end":347.3},{"sentences":[{"text":"I don't want to tell you this because okay.","start":347.36,"end":349.6,"sentiment":"negative","sentiment_score":-0.34454481469260323},{"text":"Just forget about that.","start":349.6,"end":351.165,"sentiment":"neutral","sentiment_score":-0.24869194626808167},{"text":"I just pay your company money.","start":351.245,"end":353.165,"sentiment":"neutral","sentiment_score":-0.1336409499247869},{"text":"Okay?","start":353.165,"end":353.665,"sentiment":"neutral","sentiment_score":-0.059840913861989975},{"text":"Another thing is for my for myself, my my I send your email last I think in the June 26 or twenty seventh, I forgot the detailed date.","start":354.125,"end":365.34,"sentiment":"neutral","sentiment_score":-0.08248951179640633}],"sentiment":"neutral","sentiment_score":-0.1513971679378301,"num_words":48,"start":347.36,"end":365.34},{"sentences":[{"text":"But you called me you called me before.","start":365.58,"end":369.44,"sentiment":"neutral","sentiment_score":-0.11802846565842628},{"text":"So we have to thirty days inform you.","start":369.5,"end":373.34,"sentiment":"neutral","sentiment_score":-0.06814785022288561},{"text":"Okay?","start":373.34,"end":373.84,"sentiment":"neutral","sentiment_score":-0.04661528021097183},{"text":"Because I think prior so please do not ask me the how how money for the whole month.","start":374.13998,"end":381.155,"sentiment":"neutral","sentiment_score":-0.2134803185860316},{"text":"I mean, the July, not the end of July.","start":381.155,"end":383.395,"sentiment":"neutral","sentiment_score":-0.1606696711646186}],"sentiment":"neutral","sentiment_score":-0.1551067859611728,"num_words":44,"start":365.58,"end":383.395},{"sentences":[{"text":"You can based from the my start date.","start":383.395,"end":387.415,"sentiment":"neutral","sentiment_score":-0.14981487579643726},{"text":"Yeah.","start":387.955,"end":388.195,"sentiment":"neutral","sentiment_score":-0.1192658543586731},{"text":"I mean, the exact date.","start":388.195,"end":390.035,"sentiment":"neutral","sentiment_score":-0.1839927613735199},{"text":"I don't want to pay this money to your company.","start":390.035,"end":392.29498,"sentiment":"neutral","sentiment_score":-0.24851896315813066},{"text":"Okay.","start":392.355,"end":392.855,"sentiment":"neutral","sentiment_score":-0.03544476628303528}],"sentiment":"neutral","sentiment_score":-0.1903353226184845,"num_words":25,"start":383.395,"end":392.855},{"sentences":[{"text":"Yeah.","start":402.02002,"end":402.52002,"sentiment":"neutral","sentiment_score":-0.05246199667453766},{"text":"Yeah.","start":404.34,"end":404.84,"sentiment":"neutral","sentiment_score":-0.03736275807023048},{"text":"So but the the bill doesn't doesn't show that.","start":404.9,"end":407.94,"sentiment":"neutral","sentiment_score":-0.16776789973179498},{"text":"It's just the time the whole month.","start":407.94,"end":410.005,"sentiment":"neutral","sentiment_score":-0.1465861520596913},{"text":"Yeah.","start":415.98502,"end":416.48502,"sentiment":"neutral","sentiment_score":-0.09898076951503754}],"sentiment":"neutral","sentiment_score":-0.14341156243493683,"num_words":19,"start":402.02002,"end":416.48502},{"sentences":[{"text":"I don't understand what that what that then mean percentage.","start":431.12,"end":434.34,"sentiment":"negative","sentiment_score":-0.35931655764579773},{"text":"Yeah.","start":434.865,"end":435.365,"sentiment":"neutral","sentiment_score":-0.1593562364578247},{"text":"Okay.","start":442.145,"end":442.625,"sentiment":"neutral","sentiment_score":-0.0780830979347229},{"text":"Yeah.","start":442.625,"end":443.105,"sentiment":"neutral","sentiment_score":-0.05109862238168717},{"text":"My my question is last I think the in the June, I write I wrote email inform you I have changed to another Internet provider.","start":443.105,"end":454.80002,"sentiment":"neutral","sentiment_score":-0.053025457113981246}],"sentiment":"neutral","sentiment_score":-0.13703526213373007,"num_words":38,"start":431.12,"end":454.80002},{"sentences":[{"text":"Yeah.","start":455.82,"end":456.32,"sentiment":"neutral","sentiment_score":-0.032799042761325836},{"text":"Yeah.","start":456.62,"end":456.94,"sentiment":"neutral","sentiment_score":-0.0420234352350235},{"text":"But that day is June 27.","start":456.94,"end":459.83997,"sentiment":"neutral","sentiment_score":-0.08290029813845952},{"text":"So that means I have to inform you thirty days earlier than cancel my but the the next bill I mean, for the July bill, it's not for whole month.","start":460.14,"end":473.445,"sentiment":"neutral","sentiment_score":-0.1391364333530267},{"text":"It should be twenty sixth to July, not end the end of July.","start":473.505,"end":479.20502,"sentiment":"neutral","sentiment_score":-0.12522876606537744}],"sentiment":"neutral","sentiment_score":-0.12498610247583951,"num_words":51,"start":455.82,"end":479.20502},{"sentences":[{"text":"So please correct them as well.","start":479.36,"end":481.52,"sentiment":"neutral","sentiment_score":-0.12174203991889954},{"text":"Okay.","start":481.52,"end":482.02,"sentiment":"neutral","sentiment_score":-0.03370204567909241},{"text":"In the previous yeah.","start":482.72,"end":485.12,"sentiment":"neutral","sentiment_score":-0.0664360849186778},{"text":"In the previous, I totally agree.","start":485.12,"end":487.2,"sentiment":"neutral","sentiment_score":-0.15744260450204214},{"text":"I can pay you whole month.","start":487.2,"end":488.48,"sentiment":"neutral","sentiment_score":-0.12887444347143173}],"sentiment":"neutral","sentiment_score":-0.11946960490034975,"num_words":23,"start":479.36,"end":488.48},{"sentences":[{"text":"But when I sold the bill, I I'm not very I'm not really happy about this one.","start":488.48,"end":494.235,"sentiment":"negative","sentiment_score":-0.6376835090272567},{"text":"You guys just make me, you know, confused.","start":494.395,"end":496.81497,"sentiment":"negative","sentiment_score":-0.6998337134718895},{"text":"I always worked for this one.","start":496.955,"end":499.215,"sentiment":"neutral","sentiment_score":-0.007321820283929507},{"text":"Yeah.","start":505.03497,"end":505.53497,"sentiment":"neutral","sentiment_score":-0.06375591456890106},{"text":"Yeah.","start":506.31497,"end":506.715,"sentiment":"neutral","sentiment_score":0.0016815178096294403}],"sentiment":"negative","sentiment_score":-0.5013725660515554,"num_words":33,"start":488.48,"end":506.715},{"sentences":[{"text":"Okay.","start":506.715,"end":507.215,"sentiment":"neutral","sentiment_score":0.01590587943792343},{"text":"Yeah.","start":509.90002,"end":510.40002,"sentiment":"neutral","sentiment_score":0.012000411748886108},{"text":"Yeah.","start":510.62003,"end":511.12003,"sentiment":"neutral","sentiment_score":0.019665533676743507},{"text":"This is my bill.","start":511.42,"end":512.8,"sentiment":"neutral","sentiment_score":0.010137765668332577},{"text":"Yeah.","start":514.22003,"end":514.46,"sentiment":"neutral","sentiment_score":0.022002872079610825}],"sentiment":"neutral","sentiment_score":0.013765719952061772,"num_words":8,"start":506.715,"end":514.46},{"sentences":[{"text":"And for my one more thing.","start":514.46,"end":516.7,"sentiment":"neutral","sentiment_score":0.00709378191580375},{"text":"For my son's bill, please help to me take care of that.","start":516.7,"end":522.515,"sentiment":"neutral","sentiment_score":-0.0030162655748426914},{"text":"Yeah.","start":522.515,"end":522.755,"sentiment":"neutral","sentiment_score":-0.0680433064699173},{"text":"I think maybe later I'll also write the email, inform you I have to change another provider.","start":522.755,"end":529.09503,"sentiment":"neutral","sentiment_score":-0.10367786840480916},{"text":"Yeah.","start":529.79504,"end":530.29504,"sentiment":"neutral","sentiment_score":-0.07129024714231491}],"sentiment":"neutral","sentiment_score":-0.051229454375602106,"num_words":37,"start":514.46,"end":530.29504},{"sentences":[{"text":"Later.","start":530.435,"end":530.91504,"sentiment":"neutral","sentiment_score":-0.09588119387626648},{"text":"I'm not not today.","start":530.91504,"end":532.29504,"sentiment":"neutral","sentiment_score":-0.19379690662026405},{"text":"Maybe later on.","start":532.435,"end":533.395,"sentiment":"neutral","sentiment_score":-0.17964218060175577},{"text":"I'm not sure when.","start":533.395,"end":534.615,"sentiment":"neutral","sentiment_score":-0.1756153553724289},{"text":"Yeah.","start":534.84,"end":535.08,"sentiment":"neutral","sentiment_score":-0.0608488991856575}],"sentiment":"neutral","sentiment_score":-0.16717736021830484,"num_words":13,"start":530.435,"end":535.08},{"sentences":[{"text":"But you have to collect my son the bill the bill as well.","start":535.08,"end":539.24005,"sentiment":"neutral","sentiment_score":-0.10234324261546135},{"text":"Please consider about that.","start":539.24005,"end":540.94,"sentiment":"neutral","sentiment_score":-0.19933688640594482},{"text":"Such big money.","start":541.56,"end":543.18005,"sentiment":"negative","sentiment_score":-0.38770289222399396},{"text":"Yeah.","start":543.64,"end":544.14,"sentiment":"neutral","sentiment_score":-0.18146216869354248},{"text":"Yeah.","start":544.2,"end":544.44,"sentiment":"neutral","sentiment_score":-0.16382059454917908}],"sentiment":"neutral","sentiment_score":-0.16528186997906727,"num_words":22,"start":535.08,"end":544.44},{"sentences":[{"text":"Yeah.","start":544.44,"end":544.92004,"sentiment":"neutral","sentiment_score":-0.2027468979358673},{"text":"I I I I just don't I'm not I'm not really happy about that.","start":544.92004,"end":549.795,"sentiment":"negative","sentiment_score":-0.5674128404685429},{"text":"I always keep working for the the the the bill data.","start":549.795,"end":554.295,"sentiment":"negative","sentiment_score":-0.40532929518006067},{"text":"So that's why your your company write me the one more email asking you what encouraging me to change my home Internet to combine with the mobile data using your company.","start":554.355,"end":566.08997,"sentiment":"neutral","sentiment_score":-0.2785053801152014},{"text":"So that's why I don't want to use because you always give me, you know, a lot of things I have to resolve.","start":566.31,"end":573.45,"sentiment":"negative","sentiment_score":-0.4656358128008635}],"sentiment":"negative","sentiment_score":-0.3993554923683405,"num_words":80,"start":544.44,"end":573.45},{"sentences":[{"text":"Yeah.","start":573.91,"end":574.41,"sentiment":"neutral","sentiment_score":-0.0950261726975441},{"text":"So yeah.","start":574.71,"end":576.02,"sentiment":"neutral","sentiment_score":-0.012075378559529781},{"text":"Yeah.","start":576.365,"end":576.865,"sentiment":"neutral","sentiment_score":0.00779377669095993},{"text":"Yeah.","start":586.20496,"end":586.605,"sentiment":"neutral","sentiment_score":0.02249443158507347},{"text":"My one is right.","start":586.605,"end":587.825,"sentiment":"neutral","sentiment_score":0.025362351443618536}],"sentiment":"neutral","sentiment_score":0.001395631581544876,"num_words":9,"start":573.91,"end":587.825},{"sentences":[{"text":"Yeah.","start":588.605,"end":589.05,"sentiment":"neutral","sentiment_score":0.010154232382774351},{"text":"Let me think about it.","start":600.08997,"end":601.63,"sentiment":"neutral","sentiment_score":-0.02499506212770939},{"text":"Can you give him the 45 CD?","start":608.375,"end":611.115,"sentiment":"neutral","sentiment_score":-0.006297997731183257},{"text":"Yes.","start":615.255,"end":615.755,"sentiment":"neutral","sentiment_score":-0.011140444315969944},{"text":"40 TV?","start":619.65497,"end":620.635,"sentiment":"neutral","sentiment_score":-0.016128222458064556}],"sentiment":"neutral","sentiment_score":-0.012643996975384653,"num_words":16,"start":588.605,"end":620.635},{"sentences":[{"text":"Okay.","start":622.4,"end":622.9,"sentiment":"neutral","sentiment_score":0.0007671564817428589},{"text":"So that means if I talk to you, four TTD, so you will change my my my bill our bill.","start":623.84,"end":629.92004,"sentiment":"neutral","sentiment_score":-0.010978162474930286},{"text":"Is this right?","start":629.92004,"end":630.82,"sentiment":"neutral","sentiment_score":0.017957085743546486},{"text":"For for June and July.","start":637.355,"end":638.65497,"sentiment":"neutral","sentiment_score":-0.03622009679675102},{"text":"Yeah.","start":640.875,"end":641.375,"sentiment":"neutral","sentiment_score":-0.12183986604213716}],"sentiment":"neutral","sentiment_score":-0.01559550619373719,"num_words":30,"start":622.4,"end":641.375},{"sentences":[{"text":"Yeah.","start":657.13,"end":657.45,"sentiment":"neutral","sentiment_score":0.05298119783401489},{"text":"But for the June, yeah, already separated, but you can see you already received additional ten days.","start":657.45,"end":663.70496,"sentiment":"neutral","sentiment_score":-0.009220712489503272},{"text":"Yeah.","start":663.925,"end":664.425,"sentiment":"neutral","sentiment_score":0.03453672677278519},{"text":"Did you notice that did you note oh, hold on.","start":666.325,"end":670.5,"sentiment":"neutral","sentiment_score":0.017506831791251898},{"text":"Did you notice that you also had additional ten days for for Julie?","start":670.58,"end":676.28,"sentiment":"neutral","sentiment_score":0.0025794195154538522}],"sentiment":"neutral","sentiment_score":0.0033182519975872267,"num_words":42,"start":657.13,"end":676.28},{"sentences":[{"text":"Because my son used out all the data asking you to add more.","start":676.58,"end":680.6,"sentiment":"neutral","sentiment_score":-0.06308857408853677},{"text":"You chat.","start":680.98,"end":681.88,"sentiment":"neutral","sentiment_score":-0.0037788688205182544},{"text":"Yeah.","start":690.825,"end":691.325,"sentiment":"neutral","sentiment_score":0.038580816239118576},{"text":"Yeah.","start":703.55005,"end":703.95,"sentiment":"neutral","sentiment_score":0.035771556198596954},{"text":"Yeah.","start":703.95,"end":704.19,"sentiment":"neutral","sentiment_score":0.04674830287694931}],"sentiment":"neutral","sentiment_score":-0.0392560291931861,"num_words":18,"start":676.58,"end":704.19},{"sentences":[{"text":"That's why it's correct.","start":704.19,"end":705.49005,"sentiment":"neutral","sentiment_score":0.06870023999363184},{"text":"Nothing's wrong.","start":705.71,"end":706.91003,"sentiment":"neutral","sentiment_score":-0.0357040548697114},{"text":"Yeah.","start":706.91003,"end":707.41003,"sentiment":"neutral","sentiment_score":0.009215977042913435},{"text":"But yeah.","start":708.11005,"end":708.99005,"sentiment":"neutral","sentiment_score":-0.0046257562935352325},{"text":"But then Yeah.","start":708.99005,"end":712.055,"sentiment":"neutral","sentiment_score":-0.0014457472910483677}],"sentiment":"neutral","sentiment_score":0.016585006068150204,"num_words":12,"start":704.19,"end":712.055},{"sentences":[{"text":"Come on.","start":712.115,"end":712.675,"sentiment":"neutral","sentiment_score":0.009744664654135704},{"text":"Yeah.","start":712.675,"end":713.075,"sentiment":"neutral","sentiment_score":0.012893748469650744},{"text":"Go ahead.","start":713.075,"end":713.815,"sentiment":"neutral","sentiment_score":0.0165361687541008},{"text":"I I don't know why he's yeah.","start":731.28,"end":733.76,"sentiment":"neutral","sentiment_score":-0.16222018748521805},{"text":"40, please.","start":733.76,"end":734.74005,"sentiment":"neutral","sentiment_score":-0.03988123498857021}],"sentiment":"neutral","sentiment_score":-0.08213202622053879,"num_words":14,"start":712.115,"end":734.74005},{"sentences":[{"text":"Okay.","start":734.80005,"end":735.30005,"sentiment":"neutral","sentiment_score":0.0010130349546670914},{"text":"Yeah.","start":735.52,"end":735.84,"sentiment":"neutral","sentiment_score":0.006617186591029167},{"text":"I don't yeah.","start":735.84,"end":736.82,"sentiment":"neutral","sentiment_score":-0.06017367665966352},{"text":"Yeah.","start":749.035,"end":749.535,"sentiment":"neutral","sentiment_score":0.03201771154999733},{"text":"And also my my my one.","start":749.99,"end":752.47,"sentiment":"neutral","sentiment_score":0.004651061569650968}],"sentiment":"neutral","sentiment_score":-0.009413893955449263,"num_words":12,"start":734.80005,"end":752.47},{"sentences":[{"text":"I think you may look at my email first.","start":752.47,"end":756.07,"sentiment":"neutral","sentiment_score":-0.024767842143774033},{"text":"I mean, thirty days.","start":756.07,"end":757.61,"sentiment":"neutral","sentiment_score":-0.035501500591635704},{"text":"So you it's not how to lie.","start":757.75,"end":760.57,"sentiment":"neutral","sentiment_score":-0.08941186219453812},{"text":"Okay?","start":761.11,"end":761.61,"sentiment":"neutral","sentiment_score":-0.01792406290769577},{"text":"So you you can consider whole month for July.","start":781.36,"end":784.0,"sentiment":"neutral","sentiment_score":0.007664160389039252}],"sentiment":"neutral","sentiment_score":-0.03132487454762061,"num_words":30,"start":752.47,"end":784.0},{"sentences":[{"text":"Is this right?","start":784.0,"end":784.98,"sentiment":"neutral","sentiment_score":0.005056596671541532},{"text":"What's wrong?","start":789.2,"end":790.02,"sentiment":"neutral","sentiment_score":-0.18614992499351501},{"text":"It's more than thirty days.","start":790.47504,"end":792.17505,"sentiment":"neutral","sentiment_score":-0.17181349247694017},{"text":"No.","start":802.875,"end":803.195,"sentiment":"neutral","sentiment_score":-0.251844584941864},{"text":"I'm not pay yet.","start":803.195,"end":804.39,"sentiment":"neutral","sentiment_score":-0.3315204307436943}],"sentiment":"neutral","sentiment_score":-0.18627492201824983,"num_words":15,"start":784.0,"end":804.39},{"sentences":[{"text":"You can adjust.","start":804.39,"end":807.37,"sentiment":"neutral","sentiment_score":-0.15422948946555456},{"text":"Okay.","start":816.07,"end":816.47003,"sentiment":"neutral","sentiment_score":0.13517561554908752},{"text":"Thank you.","start":816.47003,"end":817.29004,"sentiment":"positive","sentiment_score":0.34108537435531616},{"text":"Okay.","start":817.75,"end":818.15,"sentiment":"neutral","sentiment_score":0.24798882007598877},{"text":"Thank you.","start":818.15,"end":818.87,"sentiment":"neutral","sentiment_score":0.26596691459417343}],"sentiment":"neutral","sentiment_score":0.12606450501415464,"num_words":9,"start":804.39,"end":818.87},{"sentences":[{"text":"Bye.","start":818.87,"end":819.37,"sentiment":"neutral","sentiment_score":0.2070904970169067},{"text":"Bye.","start":821.95294,"end":822.45294,"sentiment":"neutral","sentiment_score":-0.08488718420267105}],"sentiment":"neutral","sentiment_score":0.06110165640711783,"num_words":2,"start":818.87,"end":822.45294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good morning. This is Maureen from Airtel tech support.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Good morning, Marie.\n\nChannel 0: Yes. Good morning. Am I speaking with Jian Hong?\n\nChannel 1: Yeah. Jing Hooten speaking.\n\nChannel 0: Yeah. I just wanted to ask if you requested an upgrade to the plan of your son or no?\n\nChannel 1: What what what do you mean?\n\nChannel 0: Have you spoke with other representative that you requested an upgrade for the plan of your son?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Because\n\nChannel 1: Yeah.\n\nChannel 0: right now his plan is 65 GB. Mhmm. Did you request that one to be upgraded from 40 GB to 65\n\nChannel 1: Yeah.\n\nChannel 0: or no?\n\nChannel 1: Yeah. So I don't know what's your question.\n\nChannel 0: So just wanted to ask if your son's plan is correct. He's under 65 right now.\n\nChannel 1: Can I\n\nChannel 0: That is\n\nChannel 1: yeah?\n\nChannel 0: $55\n\nChannel 1: I mean\n\nChannel 0: per month.\n\nChannel 1: yeah. I I I know. Let me let me explain let me ask you one more question. You know, for the June, almost June 19, he thinks that his plan if yeah. He thinks that his plan if there's any data left, how about the late remain data?\n\nSo it's transferred to July or just superseded?\n\nChannel 0: Sorry? Sorry. I did did not get\n\nChannel 1: Yeah. I mean I mean, for the June\n\nChannel 0: that one.\n\nChannel 1: '19, June, he has no data. I asked you guys to help him to add more data, but at least one day, he he doesn't stop. He he couldn't do nothing.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: And\n\nChannel 0: know\n\nChannel 1: he\n\nChannel 0: that. Mhmm.\n\nChannel 1: yeah. This problem back and forth for same time, I it's really make me mad. You know? Yeah. I'm yeah.\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: But\n\nChannel 1: I just yeah. Make me mad. So I I have to upgrade my our plan, but I noticed that once we upgrade our plan but you guys receive yeah. Cut our money from the base 60 yeah. I mean, it's $60.65 53 b.\n\nIs this right?\n\nChannel 0: Mhmm.\n\nChannel 1: But, yeah, my question is for the Drew, only ten days, I don't think he can use out 65 GB. How about the rest of GB? So\n\nChannel 0: Mhmm. Yeah. So after that, you did not request an upgrade anymore after you spoke with me. That's the only upgrade that we have done.\n\nChannel 1: yeah. Yeah. I know.\n\nChannel 0: No.\n\nChannel 1: I know.\n\nChannel 0: I did\n\nChannel 1: My\n\nChannel 0: not.\n\nChannel 1: question.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. I know. My question is you I received your invoice. You charged me the the ten days based 65 GB for his mobile\n\nChannel 0: Yeah.\n\nChannel 1: plan.\n\nChannel 0: Will not be\n\nChannel 1: But\n\nChannel 0: billed. Mhmm.\n\nChannel 1: yeah, but my question is only ten days, can he use out all of 65 GB? If not, where where is the if not, so for the rest of GB, will it be transferred to July or just for what? I I have no idea about that. Because for the two, we already paid we already paid $45 for I I forgot. Yeah.\n\nBut the two, you charged me again, $55 for 65 GB, but I don't think in ten days he can use up to 65 GB. Yeah. My question, how about the rest?\n\nChannel 0: Yeah. So that one use you not be billed with that one since that's excess data usage only. We did not upgrade the plan. We just add additional data.\n\nChannel 1: Yeah. Yeah. I know. I I okay. What what's your\n\nChannel 0: Yeah.\n\nChannel 1: problem? I I don't understand what are you talking about. So my\n\nChannel 0: Yeah.\n\nChannel 1: my\n\nChannel 0: We\n\nChannel 1: question\n\nChannel 0: just spoke\n\nChannel 1: is\n\nChannel 0: with other\n\nChannel 1: my quest\n\nChannel 0: yeah.\n\nChannel 1: hold on. Hold\n\nChannel 0: Mhmm.\n\nChannel 1: on. My question is on June, we paid twice for $45 and $55. Yeah. They are huge DB, but I don't think he can use out all of the DB within ten days. How about the rest of them?\n\nOkay. For the July, you we we we agree. Okay. Upgrade. You receive the $50.50 dollars.\n\nThat's okay. But I don't understand why the ten days he have to pay additional money. So how about the rest of data?\n\nChannel 0: Yeah. We we're going to waive the ten days from your bill since\n\nChannel 1: Yeah.\n\nChannel 0: that's for free.\n\nChannel 1: Yeah.\n\nChannel 0: So all you need to pay is the 40 GB and the 10 GB. Or you requested or have you spoke with other representative other than me\n\nChannel 1: No. No.\n\nChannel 0: regarding\n\nChannel 1: Oh, okay.\n\nChannel 0: this?\n\nChannel 1: I I do not understand. I don't want to tell you this because okay. Just forget about that. I just pay your company money. Okay?\n\nAnother thing is for my for myself, my my I send your email last I think in the June 26 or twenty seventh, I forgot the detailed date. But you called me you called me before. So we have to thirty days inform you. Okay?\n\nChannel 0: Yeah.\n\nChannel 1: Because I think prior so please do not ask me the how how money for the whole month. I mean, the July, not the end of July. You can based from the my start date. Yeah. I mean, the exact date.\n\nI don't want to pay this money\n\nChannel 0: Yeah.\n\nChannel 1: to your\n\nChannel 0: That's\n\nChannel 1: company. Okay.\n\nChannel 0: that's already been settled. Your last bill will be for this month, July, since you requested a cancellation already at\n\nChannel 1: Yeah.\n\nChannel 0: the end of this month. Yeah. Mhmm.\n\nChannel 1: Yeah. So but the the bill doesn't doesn't show that. It's just the time the whole month.\n\nChannel 0: You mean your current bill right now?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. There's a miss there's a discrepancy with your bill right now. That's why we're at we're confirming if you've spoke with other representative other than me or no. Because\n\nChannel 1: I don't understand what that what that then mean percentage. Yeah.\n\nChannel 0: because there's something wrong with your bill right now.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. My my question is last I think the in the June, I write I wrote email inform you I have changed to another Internet\n\nChannel 0: Yeah. That's\n\nChannel 1: provider.\n\nChannel 0: correct. I received that.\n\nChannel 1: Yeah. Yeah. But that day is June 27. So that means I have to inform you thirty days earlier than\n\nChannel 0: Mhmm.\n\nChannel 1: cancel my but the the next bill I mean, for the July bill, it's not for whole month. It should be twenty sixth to July, not end the end of July. So please correct them as well. Okay. In the previous\n\nChannel 0: Actually,\n\nChannel 1: yeah. In the previous, I totally agree. I can pay you whole month. But when I sold the bill, I I'm not very I'm not really happy about this one. You guys just make me, you know, confused.\n\nChannel 0: mhmm.\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: always\n\nChannel 0: There's something\n\nChannel 1: worked for this one.\n\nChannel 0: mhmm. There's something wrong with your bill. That's why we're correcting it right\n\nChannel 1: Yeah.\n\nChannel 0: now. Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: It\n\nChannel 1: Okay.\n\nChannel 0: should be that much.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: This\n\nChannel 0: That's\n\nChannel 1: is\n\nChannel 0: why we're\n\nChannel 1: my bill.\n\nChannel 0: checking it on you. Mhmm.\n\nChannel 1: Yeah. And for my one more thing. For my son's bill, please help to me take care of\n\nChannel 0: So\n\nChannel 1: that. Yeah. I think maybe\n\nChannel 0: Mhmm.\n\nChannel 1: later I'll also write the email, inform you I have to change another provider. Yeah. Later. I'm not not today. Maybe later on.\n\nI'm not sure when. Yeah. But\n\nChannel 0: Yeah.\n\nChannel 1: you have to collect my son the bill the bill as well. Please consider about that. Such\n\nChannel 0: We're\n\nChannel 1: big\n\nChannel 0: going\n\nChannel 1: money. Yeah. Yeah. Yeah. I I I I just don't I'm not I'm not really happy about that.\n\nI always keep working for the the the the bill data.\n\nChannel 0: to Connecticut.\n\nChannel 1: So that's why your your company write me the one more email asking you what encouraging me to change my home Internet to combine with the mobile data using your company. So that's why I don't want to use because you always give me, you know, a lot of things I have to resolve. Yeah.\n\nChannel 0: Yeah. I understand.\n\nChannel 1: So yeah. Yeah.\n\nChannel 0: Mhmm. Mhmm. So just wanted to confirm your current plan right now. So for your number, your plan is 10 GB. Is that correct?\n\nChannel 1: Yeah. My one is right.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: And your son is is it a 40 GB or 65 GB?\n\nChannel 1: Let me think about it.\n\nChannel 0: Mhmm.\n\nChannel 1: Can you give him the 45 CD?\n\nChannel 0: For now,\n\nChannel 1: Yes.\n\nChannel 0: we do not have 45. We only have 40. Next\n\nChannel 1: 40\n\nChannel 0: is\n\nChannel 1: TV?\n\nChannel 0: 65. Mhmm.\n\nChannel 1: Okay. So that means if I talk to you, four TTD, so you will change my my my bill our bill. Is this right?\n\nChannel 0: Yeah. We're going to rectify your bill right now because\n\nChannel 1: For for June and\n\nChannel 0: you\n\nChannel 1: July.\n\nChannel 0: you are charged\n\nChannel 1: Yeah.\n\nChannel 0: I have no idea with July sorry, June. I can only control your month for the month of July only. Because I think you already settled the payment for June.\n\nChannel 1: Yeah. But for the June, yeah, already separated, but you can see you already received additional\n\nChannel 0: Let me\n\nChannel 1: ten days.\n\nChannel 0: check.\n\nChannel 1: Yeah. Did you\n\nChannel 0: Let\n\nChannel 1: notice\n\nChannel 0: me check\n\nChannel 1: that\n\nChannel 0: the solution.\n\nChannel 1: did you note oh, hold on. Did you notice that you also had additional ten days for for Julie? Because my son used out all the data asking you to add more. You chat.\n\nChannel 0: Okay. So your bill for the month of June is 40 GB only\n\nChannel 1: Yeah.\n\nChannel 0: for your son, and yours is 10 GB. So the bill is correct, which is let me check. $75?\n\nChannel 1: Yeah. Yeah. That's why it's\n\nChannel 0: Yep.\n\nChannel 1: correct.\n\nChannel 0: That's correct.\n\nChannel 1: Nothing's\n\nChannel 0: Mhmm.\n\nChannel 1: wrong. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: But yeah.\n\nChannel 0: So for\n\nChannel 1: But then\n\nChannel 0: the month of mhmm.\n\nChannel 1: Yeah. Come\n\nChannel 0: So\n\nChannel 1: on. Yeah.\n\nChannel 0: for this\n\nChannel 1: Go\n\nChannel 0: month,\n\nChannel 1: ahead.\n\nChannel 0: yeah, your son's mobile plan, are we going to stick with 40 or upgrade it to 65? Or 40?\n\nChannel 1: I I don't know why he's yeah. 40, please. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I\n\nChannel 0: That's\n\nChannel 1: don't yeah.\n\nChannel 0: your that's his current plan for the okay then. We'll correct the invoice and send you the correct rectified one. Once done, I'll forward this to our accounts department.\n\nChannel 1: Yeah. And also\n\nChannel 0: Yeah.\n\nChannel 1: my my my one. I think you may look at my email first. I mean, thirty days. So you it's not how to lie. Okay?\n\nChannel 0: So for thirty day notice, yeah, that is for the whole month of July. Actually, even though you advised us July 26, June 26.\n\nChannel 1: So you you can consider whole month for July. Is this right?\n\nChannel 0: Yeah. That is considered one month, actually.\n\nChannel 1: What's wrong? It's more than thirty days.\n\nChannel 0: Yeah. So you can use your mobile plan up to July 31 because you paid for the whole month.\n\nChannel 1: No. I'm not pay yet. You can\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: adjust.\n\nChannel 0: Okay. Then I'll I'll try. I'll inform our accounts department, then I'll get back to you once they confirm that if\n\nChannel 1: Okay.\n\nChannel 0: that is\n\nChannel 1: Thank\n\nChannel 0: possible.\n\nChannel 1: you.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Thank\n\nChannel 0: Okay.\n\nChannel 1: you. Bye.\n\nChannel 0: Thank you. Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.0181664377450943}],"sentiment":"neutral","sentiment_score":0.0181664377450943,"channel":1,"num_words":1,"start":2.24,"end":2.74},{"sentences":[{"text":"Yes.","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.07566483318805695},{"text":"Hello.","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.09817371517419816},{"text":"Good morning.","start":4.48,"end":5.12,"sentiment":"neutral","sentiment_score":0.320810467004776},{"text":"This is Maureen from Airtel tech support.","start":5.12,"end":8.1,"sentiment":"neutral","sentiment_score":0.2372634027685438}],"sentiment":"neutral","sentiment_score":0.22511848197741943,"channel":0,"num_words":11,"start":3.4399998,"end":8.1},{"sentences":[{"text":"Yeah.","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":0.1081315353512764}],"sentiment":"neutral","sentiment_score":0.1081315353512764,"channel":1,"num_words":1,"start":8.639999,"end":8.96},{"sentences":[{"text":"Yeah.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.12844178080558777}],"sentiment":"neutral","sentiment_score":0.12844178080558777,"channel":0,"num_words":1,"start":8.639999,"end":9.139999},{"sentences":[{"text":"Yeah.","start":8.96,"end":9.2,"sentiment":"neutral","sentiment_score":0.1408398300409317},{"text":"Good morning, Marie.","start":9.2,"end":10.42,"sentiment":"neutral","sentiment_score":0.331246683994929}],"sentiment":"neutral","sentiment_score":0.28364497050642967,"channel":1,"num_words":4,"start":8.96,"end":10.42},{"sentences":[{"text":"Yes.","start":10.24,"end":10.74,"sentiment":"neutral","sentiment_score":0.1985209882259369},{"text":"Good morning.","start":11.12,"end":11.679999,"sentiment":"neutral","sentiment_score":0.26607031375169754},{"text":"Am I speaking with Jian Hong?","start":11.679999,"end":13.46,"sentiment":"neutral","sentiment_score":0.07732602395117283}],"sentiment":"neutral","sentiment_score":0.13273530660404098,"channel":0,"num_words":9,"start":10.24,"end":13.46},{"sentences":[{"text":"Yeah.","start":14.0,"end":14.5,"sentiment":"neutral","sentiment_score":0.03320939093828201},{"text":"Jing Hooten speaking.","start":14.639999,"end":15.62,"sentiment":"neutral","sentiment_score":0.03935808936754862}],"sentiment":"neutral","sentiment_score":0.03782091476023197,"channel":1,"num_words":4,"start":14.0,"end":15.62},{"sentences":[{"text":"Yeah.","start":15.355,"end":15.674999,"sentiment":"neutral","sentiment_score":0.025074899196624756},{"text":"I just wanted to ask if you requested an upgrade to the plan of your son or no?","start":15.674999,"end":24.494999,"sentiment":"neutral","sentiment_score":0.000348122583495246}],"sentiment":"neutral","sentiment_score":0.001649531878923115,"channel":0,"num_words":19,"start":15.355,"end":24.494999},{"sentences":[{"text":"What what what do you mean?","start":26.695,"end":28.075,"sentiment":"neutral","sentiment_score":-0.047772436713178955}],"sentiment":"neutral","sentiment_score":-0.047772436713178955,"channel":1,"num_words":6,"start":26.695,"end":28.075},{"sentences":[{"text":"Have you spoke with other representative that you requested an upgrade for the plan of your son?","start":29.66,"end":37.6,"sentiment":"neutral","sentiment_score":-0.011008977890014648}],"sentiment":"neutral","sentiment_score":-0.011008977890014648,"channel":0,"num_words":17,"start":29.66,"end":37.6},{"sentences":[{"text":"Yeah.","start":38.260002,"end":38.760002,"sentiment":"neutral","sentiment_score":-0.005196158774197102}],"sentiment":"neutral","sentiment_score":-0.005196158774197102,"channel":1,"num_words":1,"start":38.260002,"end":38.760002},{"sentences":[{"text":"Yeah.","start":40.38,"end":40.875,"sentiment":"neutral","sentiment_score":-0.007679824717342853},{"text":"Because","start":41.035,"end":41.535,"sentiment":"neutral","sentiment_score":-0.01753711700439453}],"sentiment":"neutral","sentiment_score":-0.012608470860868692,"channel":0,"num_words":2,"start":40.38,"end":41.535},{"sentences":[{"text":"Yeah.","start":41.075,"end":41.575,"sentiment":"neutral","sentiment_score":-0.01322202105075121}],"sentiment":"neutral","sentiment_score":-0.01322202105075121,"channel":1,"num_words":1,"start":41.075,"end":41.575},{"sentences":[{"text":"right now his plan is 65 GB.","start":41.675,"end":44.655,"sentiment":"neutral","sentiment_score":-0.03484089858829975},{"text":"Mhmm.","start":46.475,"end":46.975,"sentiment":"neutral","sentiment_score":-0.009954401291906834},{"text":"Did you request that one to be upgraded from 40 GB to 65","start":47.195,"end":52.175,"sentiment":"neutral","sentiment_score":-0.010002252359229784}],"sentiment":"neutral","sentiment_score":-0.018279522479999633,"channel":0,"num_words":21,"start":41.675,"end":52.175},{"sentences":[{"text":"Yeah.","start":55.074997,"end":55.574997,"sentiment":"neutral","sentiment_score":-0.01580214500427246}],"sentiment":"neutral","sentiment_score":-0.01580214500427246,"channel":1,"num_words":1,"start":55.074997,"end":55.574997},{"sentences":[{"text":"or no?","start":55.09,"end":55.989998,"sentiment":"neutral","sentiment_score":-0.02699204906821251}],"sentiment":"neutral","sentiment_score":-0.02699204906821251,"channel":0,"num_words":2,"start":55.09,"end":55.989998},{"sentences":[{"text":"Yeah.","start":56.43,"end":56.93,"sentiment":"neutral","sentiment_score":-0.027444515377283096},{"text":"So I don't know what's your question.","start":57.47,"end":59.25,"sentiment":"neutral","sentiment_score":-0.07627134876591819}],"sentiment":"neutral","sentiment_score":-0.0701679945923388,"channel":1,"num_words":8,"start":56.43,"end":59.25},{"sentences":[{"text":"So just wanted to ask if your son's plan is correct.","start":61.649998,"end":66.47,"sentiment":"neutral","sentiment_score":-0.021987462881952524},{"text":"He's under 65 right now.","start":66.685005,"end":70.465004,"sentiment":"neutral","sentiment_score":-0.021272344142198564}],"sentiment":"neutral","sentiment_score":-0.02176398827577941,"channel":0,"num_words":16,"start":61.649998,"end":70.465004},{"sentences":[{"text":"Can I","start":70.805,"end":71.625,"sentiment":"neutral","sentiment_score":-0.010438689030706882}],"sentiment":"neutral","sentiment_score":-0.010438689030706882,"channel":1,"num_words":2,"start":70.805,"end":71.625},{"sentences":[{"text":"That is","start":71.725,"end":72.545,"sentiment":"neutral","sentiment_score":-0.0006383201107382774}],"sentiment":"neutral","sentiment_score":-0.0006383201107382774,"channel":0,"num_words":2,"start":71.725,"end":72.545},{"sentences":[{"text":"yeah?","start":72.805,"end":73.045,"sentiment":"neutral","sentiment_score":-0.013095284812152386}],"sentiment":"neutral","sentiment_score":-0.013095284812152386,"channel":1,"num_words":1,"start":72.805,"end":73.045},{"sentences":[{"text":"$55","start":72.845,"end":73.985,"sentiment":"neutral","sentiment_score":-0.02029557153582573}],"sentiment":"neutral","sentiment_score":-0.02029557153582573,"channel":0,"num_words":1,"start":72.845,"end":73.985},{"sentences":[{"text":"I mean","start":73.045,"end":73.705,"sentiment":"neutral","sentiment_score":-0.041203953325748444}],"sentiment":"neutral","sentiment_score":-0.041203953325748444,"channel":1,"num_words":2,"start":73.045,"end":73.705},{"sentences":[{"text":"per 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him to add more data, but at least one day, he he doesn't stop.","start":119.51,"end":126.65,"sentiment":"negative","sentiment_score":-0.3344242967665195},{"text":"He he couldn't do 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is the 40 GB and the 10 GB.","start":331.645,"end":336.18,"sentiment":"neutral","sentiment_score":0.0029932521283626556},{"text":"Or you requested or have you spoke with other representative other than 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you.","start":369.5,"end":373.34,"sentiment":"neutral","sentiment_score":-0.06814785022288561},{"text":"Okay?","start":373.34,"end":373.84,"sentiment":"neutral","sentiment_score":-0.04661528021097183}],"sentiment":"neutral","sentiment_score":-0.08546071416801876,"channel":1,"num_words":45,"start":354.125,"end":373.84},{"sentences":[{"text":"Yeah.","start":373.5,"end":374.0,"sentiment":"neutral","sentiment_score":-0.07004760205745697}],"sentiment":"neutral","sentiment_score":-0.07004760205745697,"channel":0,"num_words":1,"start":373.5,"end":374.0},{"sentences":[{"text":"Because I think prior so please do not ask me the how how money for the whole month.","start":374.13998,"end":381.155,"sentiment":"neutral","sentiment_score":-0.2134803185860316},{"text":"I mean, the July, not the end of July.","start":381.155,"end":383.395,"sentiment":"neutral","sentiment_score":-0.1606696711646186},{"text":"You can based from the my start 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going to stick with 40 or upgrade it to 65?","start":715.955,"end":723.255,"sentiment":"neutral","sentiment_score":-0.004561654531725627},{"text":"Or 40?","start":727.13,"end":727.95,"sentiment":"neutral","sentiment_score":-0.014416665304452183}],"sentiment":"neutral","sentiment_score":-0.005599024086749475,"channel":0,"num_words":19,"start":715.955,"end":727.95},{"sentences":[{"text":"I I don't know why he's yeah.","start":731.28,"end":733.76,"sentiment":"neutral","sentiment_score":-0.16222018748521805},{"text":"40, 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lie.","start":757.75,"end":760.57,"sentiment":"neutral","sentiment_score":-0.08941186219453812},{"text":"Okay?","start":761.11,"end":761.61,"sentiment":"neutral","sentiment_score":-0.01792406290769577}],"sentiment":"neutral","sentiment_score":-0.04084269158542156,"channel":1,"num_words":25,"start":750.79,"end":761.61},{"sentences":[{"text":"So for thirty day notice, yeah, that is for the whole month of July.","start":762.785,"end":768.885,"sentiment":"neutral","sentiment_score":0.00016655666487557546},{"text":"Actually, even though you advised us July 26, June 26.","start":770.46497,"end":779.19,"sentiment":"neutral","sentiment_score":-0.015255803242325783}],"sentiment":"neutral","sentiment_score":-0.006259426629791657,"channel":0,"num_words":24,"start":762.785,"end":779.19},{"sentences":[{"text":"So you you can consider whole month for July.","start":781.36,"end":784.0,"sentiment":"neutral","sentiment_score":0.007664160389039252},{"text":"Is this 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you.","start":819.56,"end":820.12,"sentiment":"positive","sentiment_score":0.7597914040088654},{"text":"Bye for now.","start":820.12,"end":821.18,"sentiment":"positive","sentiment_score":0.43154702583948773}],"sentiment":"positive","sentiment_score":0.5628447771072388,"channel":0,"num_words":5,"start":819.56,"end":821.18},{"sentences":[{"text":"Bye.","start":821.95294,"end":822.45294,"sentiment":"neutral","sentiment_score":-0.08488718420267105}],"sentiment":"neutral","sentiment_score":-0.08488718420267105,"channel":1,"num_words":1,"start":821.95294,"end":822.45294}]},"summary":{"result":"success","short":"A customer named Connie is concerned about her son's plan being changed and wonders if he can use all of his data within ten days. The agent explains that they can only use up to 40 GB and that Connie needs to pay $50 to cancel the service. Connie also asks about her bill and is told she can use her son's mobile plan up to July 31. The agent confirms Connie's plan and sends a bill to the accounts department."},"intents":{"segments":[{"text":"I just wanted to ask if you requested an upgrade to the plan of your son or no?","start_word":32,"end_word":49,"intents":[{"intent":"Request plan upgrade","confidence_score":0.16236617}]},{"text":"right now his plan is 65 GB. Mhmm. Did you request that one to be upgraded from 40 GB to 65 Yeah. or no? Yeah. So I don't know what's your question. So just wanted to ask if your son's plan is correct. He's under 65 right now. Can I That is yeah?","start_word":77,"end_word":129,"intents":[{"intent":"Inquire about plan usage","confidence_score":0.0013039848}]},{"text":"My question is you I received your invoice. You charged me the the ten days based 65 GB for his mobile Yeah.","start_word":386,"end_word":407,"intents":[{"intent":"Clarify billing","confidence_score":0.0028674868}]},{"text":"There's a miss there's a discrepancy with your bill right now. That's why we're at we're confirming if you've spoke with other representative other than me or no. Because I don't understand what that what that then mean percentage. Yeah.","start_word":886,"end_word":925,"intents":[{"intent":"Correct billing discrepancy","confidence_score":0.095381446},{"intent":"Correct billing discrepancy","confidence_score":0.115752004}]},{"text":"There's something wrong with your bill. That's why we're correcting it right Yeah. now.","start_word":1081,"end_word":1094,"intents":[{"intent":"Resolve billing issue","confidence_score":0.043838482},{"intent":"Update bill","confidence_score":0.011919146}]},{"text":"So just wanted to confirm your current plan right now. So for your number, your plan is 10 GB. Is that correct? Yeah.","start_word":1287,"end_word":1309,"intents":[{"intent":"Confirm plan","confidence_score":0.048019595}]},{"text":"Because I think you already settled the payment for June. Yeah.","start_word":1425,"end_word":1435,"intents":[{"intent":"Check payment status","confidence_score":0.043404546}]},{"text":"So your bill for the month of June is 40 GB only Yeah.","start_word":1500,"end_word":1512,"intents":[{"intent":"Confirm balance","confidence_score":0.008316178}]},{"text":"So your bill for the month of June is 40 GB only Yeah. for your son, and yours is 10 GB. So the bill is correct, which is let me check. $75?","start_word":1500,"end_word":1531,"intents":[{"intent":"Verify billing","confidence_score":0.014440378}]},{"text":"That's why it's Yep. correct. That's correct. Nothing's Mhmm. wrong. Yeah.","start_word":1534,"end_word":1544,"intents":[{"intent":"Receive clarification","confidence_score":0.00035846734}]},{"text":"yeah, your son's mobile plan, are we going to stick with 40 or upgrade it to 65? Or 40?","start_word":1566,"end_word":1584,"intents":[{"intent":"Confirm plan","confidence_score":0.028624455},{"intent":"Adjust plan","confidence_score":0.018955769}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good morning. This is Maureen from Airtel tech support. Yeah. Yeah. Yeah. Good morning, Marie. Yes. Good morning. Am I speaking with Jian Hong? Yeah. Jing Hooten speaking. Yeah. I just wanted to ask if you requested an upgrade to the plan of your son or no? What what what do you mean? Have you spoke with other representative that you requested an upgrade for the plan of your son? Yeah. Yeah. Because Yeah. right now his plan is 65 GB. Mhmm. Did you request that one to be upgraded from 40 GB to 65 Yeah. or no? Yeah. So I don't know what's your question. So just wanted to ask if your son's plan is correct. He's under 65 right now. Can I That is yeah? $55 I mean per month. yeah. I I I know. Let me let me explain let me ask you one more question. You know, for the June, almost June 19, he thinks that his plan if yeah. He thinks that his plan if there's any data left, how about the late remain data? So it's transferred to July or just superseded? Sorry? Sorry. I did did not get Yeah. I mean I mean, for the June that one. '19, June, he has no data.","start_word":0,"end_word":213,"sentiment":"neutral","sentiment_score":-0.013348444364964962},{"text":"I asked you guys to help him to add more data, but at least one day, he he doesn't stop. He he couldn't do nothing.","start_word":214,"end_word":238,"sentiment":"negative","sentiment_score":-0.3562433421611786},{"text":"Yeah. Yeah. Yeah. I And know he that. Mhmm. yeah.","start_word":239,"end_word":248,"sentiment":"neutral","sentiment_score":-0.1269644945859909},{"text":"This problem back and forth for same time, I it's really make me mad. You know?","start_word":249,"end_word":264,"sentiment":"negative","sentiment_score":-0.5739802122116089},{"text":"Yeah. I'm yeah. Yeah. I But I just yeah.","start_word":265,"end_word":273,"sentiment":"neutral","sentiment_score":-0.2281647026538849},{"text":"Make me mad.","start_word":274,"end_word":276,"sentiment":"negative","sentiment_score":-0.4845366775989533},{"text":"So I I have to upgrade my our plan, but I noticed that once we upgrade our plan but you guys receive yeah. Cut our money from the base 60 yeah. I mean, it's $60.65 53 b. Is this right? Mhmm. But, yeah, my question is for the Drew, only ten days, I don't think he can use out 65 GB. How about the rest of GB? So Mhmm. Yeah. So after that, you did not request an upgrade anymore after you spoke with me. That's the only upgrade that we have done. yeah. Yeah. I know. No. I know. I did My not. question. Mhmm. Yeah. I know. My question is you I received your invoice. You charged me the the ten days based 65 GB for his mobile Yeah. plan. Will not be But billed. Mhmm. yeah, but my question is only ten days, can he use out all of 65 GB? If not, where where is the if not, so for the rest of GB, will it be transferred to July or just for what? I I have no idea about that. Because for the two, we already paid we already paid $45 for I I forgot. Yeah. But the two, you charged me again, $55 for 65 GB, but I don't think in ten days he can use up to 65 GB. Yeah. My question, how about the rest? Yeah. So that one use you not be billed with that one since that's excess data usage only. We did not upgrade the plan. We just add additional data. Yeah. Yeah. I know. I I okay. What what's your Yeah. problem? I I don't understand what are you talking about. So my Yeah. my We question just spoke is with other my quest yeah. hold on. Hold Mhmm. on. My question is on June, we paid twice for $45 and $55. Yeah. They are huge DB, but I don't think he can use out all of the DB within ten days. How about the rest of them? Okay. For the July, you we we we agree. Okay. Upgrade. You receive the $50.50 dollars. That's okay. But I don't understand why the ten days he have to pay additional money. So how about the rest of data? Yeah. We we're going to waive the ten days from your bill since Yeah. that's for free. Yeah. So all you need to pay is the 40 GB and the 10 GB. Or you requested or have you spoke with other representative other than me No. No. regarding Oh, okay. this?","start_word":277,"end_word":706,"sentiment":"neutral","sentiment_score":-0.1269826632599498},{"text":"I I do not understand. I don't want to tell you this because okay.","start_word":707,"end_word":720,"sentiment":"negative","sentiment_score":-0.42024737170764376},{"text":"Just forget about that. I just pay your company money. Okay? Another thing is for my for myself, my my I send your email last I think in the June 26 or twenty seventh, I forgot the detailed date. But you called me you called me before. So we have to thirty days inform you. Okay? Yeah. Because I think prior so please do not ask me the how how money for the whole month. I mean, the July, not the end of July. You can based from the my start date. Yeah. I mean, the exact date. I don't want to pay this money Yeah. to your That's company. Okay. that's already been settled. Your last bill will be for this month, July, since you requested a cancellation already at Yeah. the end of this month. Yeah. Mhmm. Yeah. So but the the bill doesn't doesn't show that. It's just the time the whole month. You mean your current bill right now? Yeah. Yeah. There's a miss there's a discrepancy with your bill right now. That's why we're at we're confirming if you've spoke with other representative other than me or no.","start_word":721,"end_word":913,"sentiment":"neutral","sentiment_score":-0.1510568410158157},{"text":"Because I don't understand what that what that then mean percentage.","start_word":914,"end_word":924,"sentiment":"negative","sentiment_score":-0.3720543086528778},{"text":"Yeah. because there's something wrong with your bill right now. Okay. Mhmm. Yeah. My my question is last I think the in the June, I write I wrote email inform you I have changed to another Internet Yeah. That's provider. correct. I received that. Yeah. Yeah. But that day is June 27. So that means I have to inform you thirty days earlier than Mhmm. cancel my but the the next bill I mean, for the July bill, it's not for whole month. It should be twenty sixth to July, not end the end of July. So please correct them as well. Okay. In the previous Actually, yeah. In the previous, I totally agree. I can pay you whole month.","start_word":925,"end_word":1044,"sentiment":"neutral","sentiment_score":-0.1116076037287712},{"text":"But when I sold the bill, I I'm not very I'm not really happy about this one. You guys just make me, you know, confused.","start_word":1045,"end_word":1069,"sentiment":"negative","sentiment_score":-0.6627212166786194},{"text":"mhmm. I Yeah. always There's something worked for this one. mhmm. There's something wrong with your bill. That's why we're correcting it right Yeah. now. Mhmm. Yeah. It Okay. should be that much. Yeah. Yeah. Yeah. This That's is why we're my bill. checking it on you. Mhmm. Yeah. And for my one more thing. For my son's bill, please help to me take care of So that. Yeah. I think maybe Mhmm. later I'll also write the email, inform you I have to change another provider. Yeah. Later. I'm not not today. Maybe later on. I'm not sure when. Yeah. But Yeah. you have to collect my son the bill the bill as well. Please consider about that.","start_word":1070,"end_word":1188,"sentiment":"neutral","sentiment_score":-0.07451325523502686},{"text":"Such We're big going money.","start_word":1189,"end_word":1193,"sentiment":"negative","sentiment_score":-0.45057350397109985},{"text":"Yeah. Yeah. Yeah.","start_word":1194,"end_word":1196,"sentiment":"neutral","sentiment_score":-0.1826765537261963},{"text":"I I I I just don't I'm not I'm not really happy about that. I always keep working for the the the the bill data.","start_word":1197,"end_word":1221,"sentiment":"negative","sentiment_score":-0.5142673254013062},{"text":"to Connecticut. So that's why your your company write me the one more email asking you what encouraging me to change my home Internet to combine with the mobile data using your company.","start_word":1222,"end_word":1254,"sentiment":"neutral","sentiment_score":-0.27891620993614197},{"text":"So that's why I don't want to use because you always give me, you know, a lot of things I have to resolve.","start_word":1255,"end_word":1277,"sentiment":"negative","sentiment_score":-0.4678454101085663},{"text":"Yeah. Yeah. I understand. So yeah. Yeah. Mhmm. Mhmm. So just wanted to confirm your current plan right now. So for your number, your plan is 10 GB. Is that correct? Yeah. My one is right. Mhmm. Yeah. Yeah. And your son is is it a 40 GB or 65 GB? Let me think about it. Mhmm. Can you give him the 45 CD? For now, Yes. we do not have 45. We only have 40. Next 40 is TV? 65. Mhmm. Okay. So that means if I talk to you, four TTD, so you will change my my my bill our bill. Is this right? Yeah. We're going to rectify your bill right now because For for June and you July. you are charged Yeah.","start_word":1278,"end_word":1403,"sentiment":"neutral","sentiment_score":-0.0061340732499957085},{"text":"I have no idea with July sorry, June.","start_word":1404,"end_word":1411,"sentiment":"negative","sentiment_score":-0.34173688292503357},{"text":"I can only control your month for the month of July only. Because I think you already settled the payment for June. Yeah. But for the June, yeah, already separated, but you can see you already received additional Let me ten days. check. Yeah. Did you Let notice me check that the solution. did you note oh, hold on. Did you notice that you also had additional ten days for for Julie? Because my son used out all the data asking you to add more. You chat. Okay. So your bill for the month of June is 40 GB only Yeah. for your son, and yours is 10 GB. So the bill is correct, which is let me check. $75? Yeah. Yeah. That's why it's Yep. correct. That's correct. Nothing's Mhmm. wrong. Yeah. Yeah. But yeah. So for But then the month of mhmm. Yeah. Come So on. for Yeah. this Go month, ahead. yeah, your son's mobile plan, are we going to stick with 40 or upgrade it to 65? Or 40? I I don't know why he's yeah. 40, please. Okay. Yeah. Yeah. I That's don't yeah. your that's his current plan for the okay then. We'll correct the invoice and send you the correct rectified one. Once done, I'll forward this to our accounts department. Yeah. And also Yeah. my my my one. I think you may look at my email first. I mean, thirty days. So you it's not how to lie. Okay? So for thirty day notice, yeah, that is for the whole month of July. Actually, even though you advised us July 26, June 26. So you you can consider whole month for July. Is this right? Yeah. That is considered one month, actually. What's wrong? It's more than thirty days. Yeah. So you can use your mobile plan up to July 31 because you paid for the whole month. No. I'm not pay yet. You can Mhmm. Mhmm. adjust. Okay. Then I'll I'll try. I'll inform our accounts department, then I'll get back to you once they confirm that if Okay.","start_word":1412,"end_word":1759,"sentiment":"neutral","sentiment_score":-0.021188796979599987},{"text":"that is Thank possible.","start_word":1760,"end_word":1763,"sentiment":"positive","sentiment_score":0.3407518267631531},{"text":"you. Yeah. Okay.","start_word":1764,"end_word":1766,"sentiment":"neutral","sentiment_score":0.2506231963634491},{"text":"Thank Okay.","start_word":1767,"end_word":1768,"sentiment":"positive","sentiment_score":0.3436588943004608},{"text":"you. Bye.","start_word":1769,"end_word":1770,"sentiment":"neutral","sentiment_score":0.2593984007835388},{"text":"Thank you. Bye for now.","start_word":1771,"end_word":1775,"sentiment":"positive","sentiment_score":0.5501526594161987},{"text":"Bye.","start_word":1776,"end_word":1776,"sentiment":"neutral","sentiment_score":0.1930649131536484}],"average":{"sentiment":"neutral","sentiment_score":-0.10759104879681236}}}}