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It it is noted here that you'll be using your own router. Is that correct? Okay. I see. Hang on. Let me just check. Hello, Abby? Yes. So so as of the moment, we do have available routers compatible with Lindholm Networks. I suggest that instead of buying outside, you can just purchase one from us since that's already preconfigured. Unlike if you'll be buying outside, you're the one who will need to configure it. But we'll send you an email instruction and guide you over the phone if ever. Mhmm. I can yeah. I can inform our accounts department regarding this, and they'll be issuing you an invoice for the router. Once the payment is settled, then we could we can send you the router. So for the standard for the standard postage, it usually takes three to five business days to arrive at the address. Once it arrives, you just need to connect it to the NTD box. Can you see the box on your wall? Yeah. That one, we're going to provide you a cable also that you'll be using. Yeah. Then just turn it on, then wait a few minutes for the connection to establish, and that should be working fine then. Okay. For the router, it should be a x 3,000 dual band Wi Fi six router k seven. Yeah. Sure. Yeah. It's a x 3,000. Mhmm. Dual band Wi Fi six router, k seven. Six router. Yeah. K seven. Yeah. Letter K10 7. Mhmm. Yeah. Okay. Sure. Just give us a callback then so we can assist you if ever. Yeah. You're welcome. Bye. 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Good morning. This is Maureen from Erdo tech support. How can I assist you today? Yeah.\n\nCan I have your name, please, for me to check the account? Mhmm. Okay. Is your address 1011 Earley? Yeah.\n\nIt it is noted here that you'll be using your own router. Is that correct? Okay. I see. Hang on.\n\nLet me just check. Hello, Abby? Yes. So so as of the moment, we do have available routers compatible with Lindholm Networks. I suggest that instead of buying outside, you can just purchase one from us since that's already preconfigured.\n\nUnlike if you'll be buying outside, you're the one who will need to configure it. But we'll send you an email instruction and guide you over the phone if ever. Mhmm. I can yeah. I can inform our accounts department regarding this, and they'll be issuing you an invoice for the router.\n\nOnce the payment is settled, then we could we can send you the router. So for the standard for the standard postage, it usually takes three to five business days to arrive at the address. Once it arrives, you just need to connect it to the NTD box. Can you see the box on your wall? Yeah.\n\nThat one, we're going to provide you a cable also that you'll be using. Yeah. Then just turn it on, then wait a few minutes for the connection to establish, and that should be working fine then. Okay. For the router, it should be a x 3,000 dual band Wi Fi six router k seven.\n\nYeah. Sure. Yeah. It's a x 3,000. Mhmm.\n\nDual band Wi Fi six router, k seven. Six router. Yeah. K seven. Yeah.\n\nLetter K10 7. Mhmm. Yeah. Okay. Sure.\n\nJust give us a callback then so we can assist you if ever. Yeah. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.2419045567512512},{"text":"Good morning.","start":2.0,"end":2.82,"sentiment":"positive","sentiment_score":0.5329073965549469},{"text":"This is Maureen from Erdo tech support.","start":2.96,"end":5.7,"sentiment":"positive","sentiment_score":0.4148120496954237},{"text":"How can I assist you today?","start":6.8799996,"end":8.34,"sentiment":"positive","sentiment_score":0.35088517765204114},{"text":"Yeah.","start":18.195,"end":18.695,"sentiment":"neutral","sentiment_score":0.045485202223062515}],"sentiment":"positive","sentiment_score":0.3742470568155541,"num_words":17,"start":1.5999999,"end":18.695},{"sentences":[{"text":"Can I have your name, please, for me to check the 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I I've just signed up for a new subscription. Shall I give you my name or address? Sure. It's Abbie, a b b I e. Surname is Tipler, t I p l e r, hyphen VISSER, v I s s e r. Mhmm. Yep. Well, so that's what I'm calling about. So it didn't seem to give us the option of choosing a router when I signed up. So I've just signed up anyway. But and I can buy a router from Officeworks, but I just wanna make sure I get the right one. I just don't wanna get the wrong router. Yes. Okay. Perfect. So how how do I order one from you? Or how how do I purchase one from me? Okay. Great. Yes. Okay. Okay. And how difficult because I I I've I've just been struggling with that Internet, so I was hoping to get it set up today. So I might need to purchase a router. It is are you able to will will any router work, or what do I need to tell the the people? So hold on. I'm just gonna write down. Okay. So what was that? That was a x a x 3,000. Yep. Dual band Wi Fi. What was the next thing? Y five six router. Okay. Perfect. Yeah. I might just have to configure it. What was the last one? K7. Yep. Ah, okay. Perfect. Alright. I might see if I can buy one just to speed it up a bit, but thank you very much for your help. Thank you so much. I appreciate it. Okay. Okay. 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Good morning. This is Maureen from Erdo tech support.\n\nChannel 1: Hey.\n\nChannel 0: How can I assist you today?\n\nChannel 1: I I've just signed up for a new subscription. Shall I give you my name or address?\n\nChannel 0: Yeah. Can I have your name, please, for me to check\n\nChannel 1: Sure.\n\nChannel 0: the account?\n\nChannel 1: It's Abbie, a b b I e. Surname is Tipler, t I p l e r, hyphen VISSER, v I s s e r.\n\nChannel 0: Mhmm. Okay. Is your address 1011 Earley?\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: It it is noted here that you'll be using your own router. Is that correct?\n\nChannel 1: Well, so that's what I'm calling about. So it didn't seem to give us the option of choosing a router when I signed up. So I've just signed up anyway. But and I can buy a router from Officeworks, but I just wanna make sure I get the right one.\n\nChannel 0: Okay. I see. Hang on. Let me just check.\n\nChannel 1: I just don't wanna get the wrong router.\n\nChannel 0: Hello, Abby?\n\nChannel 1: Yes.\n\nChannel 0: Yes. So so as of the moment, we do have available routers compatible with Lindholm Networks. I suggest that instead of buying outside, you can just purchase one from us since that's already preconfigured. Unlike if you'll be buying outside, you're the one who will need to configure it. But we'll send you an email instruction and guide you over the phone if ever.\n\nChannel 1: Okay. Perfect. So how\n\nChannel 0: Mhmm.\n\nChannel 1: how do I order one from you? Or how how do I\n\nChannel 0: I\n\nChannel 1: purchase\n\nChannel 0: can\n\nChannel 1: one from\n\nChannel 0: yeah. I can inform our accounts department regarding this, and they'll be issuing you an invoice for the router.\n\nChannel 1: me? Okay.\n\nChannel 0: Once the payment is settled, then we could we can send you the router. So for\n\nChannel 1: Great.\n\nChannel 0: the standard for the standard postage, it usually takes three to five business days to arrive at the address. Once it arrives, you just need to connect it to the NTD box. Can you see the box on your wall?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. That one, we're going to provide you a cable also that\n\nChannel 1: Okay.\n\nChannel 0: you'll be using. Yeah. Then just turn it on, then wait a few minutes for the connection to establish, and that should be working fine then.\n\nChannel 1: Okay. And how difficult\n\nChannel 0: Okay.\n\nChannel 1: because I I I've I've just been struggling with that Internet, so I was hoping to get it set up today. So I might need to purchase a router. It is are you able to will will any router work, or what do I need to tell the the people?\n\nChannel 0: For the router, it should be a x 3,000 dual band Wi Fi six router k seven.\n\nChannel 1: So hold on. I'm just gonna write down.\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Okay. So what was that? That was a x\n\nChannel 0: Yeah. It's a x 3,000.\n\nChannel 1: a x 3,000. Yep.\n\nChannel 0: Mhmm. Dual band Wi Fi six router, k seven.\n\nChannel 1: Dual band Wi Fi. What was the next thing?\n\nChannel 0: Six router.\n\nChannel 1: Y five six router. Okay. Perfect. Yeah. I\n\nChannel 0: Yeah.\n\nChannel 1: might just have to\n\nChannel 0: K\n\nChannel 1: configure\n\nChannel 0: seven.\n\nChannel 1: it. What was the last one? K7.\n\nChannel 0: Yeah. Letter K10\n\nChannel 1: Yep.\n\nChannel 0: 7. Mhmm.\n\nChannel 1: Ah, okay. Perfect. Alright. I might see if I can buy one just to speed it up a bit, but thank you very much for your help.\n\nChannel 0: Yeah. Okay. Sure. Just give us a callback then so we can assist you if ever.\n\nChannel 1: Thank you so much. I appreciate it.\n\nChannel 0: Yeah. You're\n\nChannel 1: Okay.\n\nChannel 0: welcome. Bye.\n\nChannel 1: Okay. Bye.\n\nChannel 0: Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.2419045567512512},{"text":"Good morning.","start":2.0,"end":2.82,"sentiment":"positive","sentiment_score":0.5329073965549469},{"text":"This is Maureen from Erdo tech support.","start":2.96,"end":5.7,"sentiment":"positive","sentiment_score":0.4148120496954237}],"sentiment":"positive","sentiment_score":0.4211403697729111,"channel":0,"num_words":10,"start":1.5999999,"end":5.7},{"sentences":[{"text":"Hey.","start":6.8799996,"end":7.3799996,"sentiment":"positive","sentiment_score":0.3598235845565796}],"sentiment":"positive","sentiment_score":0.3598235845565796,"channel":1,"num_words":1,"start":6.8799996,"end":7.3799996},{"sentences":[{"text":"How can I assist you 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The representative, Maureen, informed Abbie that they have a standard router compatible with Lind Non- Shield, and she can purchase it from them. Maureen also sent Abbie an email instructions and a guide on how to set up the router."},"intents":{"segments":[{"text":"because I I I've I've just been struggling with that Internet, so I was hoping to get it set up today. So I might need to purchase a router. It is are you able to will will any router work, or what do I need to tell the the people? For the router, it should be a x 3,000 dual band Wi Fi six router k seven. So hold on.","start_word":376,"end_word":445,"intents":[{"intent":"Set up router","confidence_score":0.308016}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2419045567512512},{"text":"Good morning. This is Maureen from Erdo tech support. How Hey. can I assist you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.4077361524105072},{"text":"I I've just signed up for a new subscription. Shall I give you my name or address? Yeah. Can I have your name, please, for me to check Sure. the account? It's Abbie, a b b I e. Surname is Tipler, t I p l e r, hyphen VISSER, v I s s e r. Mhmm. Okay. Is your address 1011 Earley? Mhmm. Yeah. Yep. It it is noted here that you'll be using your own router. Is that correct? Well, so that's what I'm calling about. So it didn't seem to give us the option of choosing a router when I signed up. So I've just signed up anyway. But and I can buy a router from Officeworks, but I just wanna make sure I get the right one. Okay. I see. Hang on. Let me just check. I just don't wanna get the wrong router. Hello, Abby? Yes. Yes. So so as of the moment, we do have available routers compatible with Lindholm Networks. I suggest that instead of buying outside, you can just purchase one from us since that's already preconfigured. Unlike if you'll be buying outside, you're the one who will need to configure it. But we'll send you an email instruction and guide you over the phone if ever.","start_word":17,"end_word":230,"sentiment":"neutral","sentiment_score":0.033615753054618835},{"text":"Okay. Perfect.","start_word":231,"end_word":232,"sentiment":"positive","sentiment_score":0.41436517238616943},{"text":"So how Mhmm. how do I order one from you? Or how how do I I purchase can one from yeah. I can inform our accounts department regarding this, and they'll be issuing you an invoice for the router. me? Okay. Once the payment is settled, then we could we can send you the router.","start_word":233,"end_word":287,"sentiment":"neutral","sentiment_score":0.10775375257838855},{"text":"So for Great.","start_word":288,"end_word":290,"sentiment":"positive","sentiment_score":0.35278046131134033},{"text":"the standard for the standard postage, it usually takes three to five business days to arrive at the address. Once it arrives, you just need to connect it to the NTD box. Can you see the box on your wall? Yes. Yeah. That one, we're going to provide you a cable also that Okay. you'll be using. Yeah. Then just turn it on, then wait a few minutes for the connection to establish, and that should be working fine then. Okay. And how difficult Okay. because I I I've I've just been struggling with that Internet, so I was hoping to get it set up today. So I might need to purchase a router. It is are you able to will will any router work, or what do I need to tell the the people? For the router, it should be a x 3,000 dual band Wi Fi six router k seven. So hold on. I'm just gonna write down. Yeah. Sure. Okay. So what was that? That was a x Yeah. It's a x 3,000. a x 3,000. Yep. Mhmm. Dual band Wi Fi six router, k seven. Dual band Wi Fi. What was the next thing? Six router. Y five six router. Okay. Perfect. Yeah. I Yeah. might just have to K configure seven. it. What was the last one? K7. Yeah. Letter K10 Yep. 7. Mhmm. Ah, okay. Perfect. Alright. I might see if I can buy one just to speed it up a bit, but thank you very much for your help. Yeah. Okay. Sure. Just give us a callback then so we can assist you if ever.","start_word":291,"end_word":562,"sentiment":"neutral","sentiment_score":0.07155919820070267},{"text":"Thank you so much. I appreciate it.","start_word":563,"end_word":569,"sentiment":"positive","sentiment_score":0.5472176671028137},{"text":"Yeah. 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