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I appreciate that. The you know what happened? I I sent the first one back and with the report, and it and it was well, what am I trying to say? The no. No. It it just it it it said that you all all your email addresses didn't work. I got I got one of those notifications. They're like, oh, shit. Okay. So what where do I send it? And so I resent it, and it obviously didn't didn't pick up the way that I wanted it. So let me do do you mind if I send it right now so that, yeah, it needs to stay on the line to tell me if you actually get it? Thank you. Come on. I haven't got a rejection email yet, so that's that's a good that's a good sign. Yeah. Come on. They confirmed that it was it's actually gone. Yeah. That's gone. Good. Yeah. Okay. Also, have to add your phone number to this. I've got yeah. I've got a new I've got a new system, which I'm still not a 100% sure on, to be honest with you. I'm I it's it works. The reason why I like it is because I've actually got Maddie now who can help me do some of the calls. But, realistically, at the moment, everyone still just calls me. So it's a bit of a pain in the ass for people. First, a lot of people are just like, I know. I I just wanna speak to Alex and and then I happen to press it. So I'm I'm not sure. Yeah. I'm not sure how I how yeah. I gotta I gotta get some more feedback. What do you think? Do you like the button thing, or do you think it feels like you're not really talking to a person? Yeah. Yeah. I got That's that's good to know. That's that's good to know. Have you got it or it still not come through? Okay. I'll I'll send it again. Look Oh, yeah. Yes. Yes. Yes. Yep. Yeah. Nope. That's great. Yep. Easy. I will set yeah. Easy. I can do that. That's that's a much easier way of doing it. I'll I'll I'll pop it in there now. Yeah. Done. Easy. Thank you. Good idea. Alright. 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Yes. I mean, it's nothing. Oh, hi, Ali. How are you?\n\nGood. I I'm assuming you've just got did did you get the report? Oh, you're joking. Okay. Perfect.\n\nPerfect. No. I appreciate that. I appreciate that. The you know what happened?\n\nI I sent the first one back and with the report, and it and it was well, what am I trying to say? The no. No. It it just it it it said that you all all your email addresses didn't work. I got I got one of those notifications.\n\nThey're like, oh, shit. Okay. So what where do I send it? And so I resent it, and it obviously didn't didn't pick up the way that I wanted it. So let me do do you mind if I send it right now so that, yeah, it needs to stay on the line to tell me if you actually get it?\n\nThank you. Come on. I haven't got a rejection email yet, so that's that's a good that's a good sign. Yeah. Come on.\n\nThey confirmed that it was it's actually gone. Yeah. That's gone. Good. Yeah.\n\nOkay. Also, have to add your phone number to this. I've got yeah. I've got a new I've got a new system, which I'm still not a 100% sure on, to be honest with you. I'm I it's it works.\n\nThe reason why I like it is because I've actually got Maddie now who can help me do some of the calls. But, realistically, at the moment, everyone still just calls me. So it's a bit of a pain in the ass for people. First, a lot of people are just like, I know. I I just wanna speak to Alex and and then I happen to press it.\n\nSo I'm I'm not sure. Yeah. I'm not sure how I how yeah. I gotta I gotta get some more feedback. What do you think?\n\nDo you like the button thing, or do you think it feels like you're not really talking to a person? Yeah. Yeah. I got That's that's good to know. That's that's good to know.\n\nHave you got it or it still not come through? Okay. I'll I'll send it again. Look Oh, yeah. Yes.\n\nYes. Yes. Yep. Yeah. Nope.\n\nThat's great. Yep. Easy. I will set yeah. Easy.\n\nI can do that. That's that's a much easier way of doing it. I'll I'll I'll pop it in there now. Yeah. Done.\n\nEasy. Thank you. Good idea. Alright. See you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.011297760531306269},{"text":"Yes.","start":0.48,"end":0.96,"sentiment":"neutral","sentiment_score":0.03581574186682701},{"text":"I mean, it's nothing.","start":0.96,"end":1.78,"sentiment":"neutral","sentiment_score":-0.05178119335323572},{"text":"Oh, hi, Ali.","start":4.64,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.12847716361284256},{"text":"How are you?","start":5.3599997,"end":6.18,"sentiment":"neutral","sentiment_score":0.1559400955835978}],"sentiment":"neutral","sentiment_score":0.05777004221454263,"num_words":12,"start":0.16,"end":6.18},{"sentences":[{"text":"Good.","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.3087063431739807},{"text":"I I'm assuming you've just got did did you get the report?","start":9.04,"end":12.345,"sentiment":"neutral","sentiment_score":0.05576332891359925},{"text":"Oh, you're 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that it was it's actually gone.","start":106.490005,"end":108.97,"sentiment":"neutral","sentiment_score":-0.25330159813165665},{"text":"Yeah.","start":108.97,"end":109.21001,"sentiment":"neutral","sentiment_score":-0.1873217523097992},{"text":"That's gone.","start":109.21001,"end":110.03001,"sentiment":"neutral","sentiment_score":-0.17704125866293907},{"text":"Good.","start":110.25,"end":110.75,"sentiment":"neutral","sentiment_score":0.18765562772750857},{"text":"Yeah.","start":111.130005,"end":111.630005,"sentiment":"neutral","sentiment_score":0.055926352739334106}],"sentiment":"neutral","sentiment_score":-0.17878731340169907,"num_words":13,"start":106.490005,"end":111.630005},{"sentences":[{"text":"Okay.","start":126.645004,"end":127.145004,"sentiment":"neutral","sentiment_score":-0.003056693822145462},{"text":"Also, have to add your phone number to this.","start":127.365005,"end":135.625,"sentiment":"neutral","sentiment_score":0.019134740862581465},{"text":"I've got 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How are you doing? It's Ollie Graham. Good, mate. How are you? Yeah. Yeah. I just saw the email. We I don't think you actually attached the report to it. I didn't I didn't I didn't wanna reply to the email and embarrass you. I'm glad you. Too large or something. Lovely. That's alright, mate. Yeah. Yeah. Yeah. Sure. Sure. Sure. That's alright. I'm at so many times. No. Refresh my inbox. Done. I'll see see if I can remind. Nothing yet. Is that your contact book? Sure. Yeah. Sure. No. I don't I don't mind it. I mean, it's easy for you guys, I guess, but, I mean, sometimes I'm reaching out just calling you. I'm like, oh, press one as well, but that's okay. It's not really the biggest deal. Yeah. No. I still I still haven't got anything. If it if it's being painful, you could just yeah. If it's being painful, just throw it in the SharePoint you guys sent us the other day. You know, you gave us the you could you could do that. It's just one back on the AMR chain. You could just throw it there and then say say document wasn't sending to Willowville folder. That would work probably, I'm assuming. Because it could be I don't know. Maybe it's mails then with Yeah. Just do that and then and then throw the email in. Let's throw another email just so portal wasn't sent file wasn't sending. So you see the SharePoint. Wait. Awesome. Alright. Thanks, Alex. Have a good weekend, mate. Alright. 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Alex. How are you doing? It's Ollie Graham. Good, mate. How are you?\n\nYeah. Yeah. I just saw the email. We I don't think you actually attached the report to it. I didn't I didn't I didn't wanna reply to the email and embarrass you.\n\nI'm glad you. Too large or something. Lovely. That's alright, mate. Yeah.\n\nYeah. Yeah. Sure. Sure. Sure.\n\nThat's alright. I'm at so many times. No. Refresh my inbox. Done.\n\nI'll see see if I can remind. Nothing yet. Is that your contact book? Sure. Yeah.\n\nSure. No. I don't I don't mind it. I mean, it's easy for you guys, I guess, but, I mean, sometimes I'm reaching out just calling you. I'm like, oh, press one as well, but that's okay.\n\nIt's not really the biggest deal. Yeah. No. I still I still haven't got anything. If it if it's being painful, you could just yeah.\n\nIf it's being painful, just throw it in the SharePoint you guys sent us the other day. You know, you gave us the you could you could do that. It's just one back on the AMR chain. You could just throw it there and then say say document wasn't sending to Willowville folder. That would work probably, I'm assuming.\n\nBecause it could be I don't know. Maybe it's mails then with Yeah. Just do that and then and then throw the email in. Let's throw another email just so portal wasn't sent file wasn't sending. So you see the SharePoint.\n\nWait. Awesome. Alright. Thanks, Alex. Have a good weekend, mate.\n\nAlright. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Alex.","start":2.32,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.1263098306953907},{"text":"How are you doing?","start":2.8799999,"end":3.28,"sentiment":"neutral","sentiment_score":0.18379303440451622},{"text":"It's Ollie Graham.","start":3.28,"end":4.18,"sentiment":"neutral","sentiment_score":0.058911689867575966},{"text":"Good, mate.","start":6.16,"end":6.7999997,"sentiment":"positive","sentiment_score":0.4972378611564636},{"text":"How are you?","start":6.7999997,"end":7.54,"sentiment":"neutral","sentiment_score":0.3054126004378001}],"sentiment":"neutral","sentiment_score":0.21966002801699297,"num_words":14,"start":2.32,"end":7.54},{"sentences":[{"text":"Yeah.","start":12.895,"end":13.135,"sentiment":"neutral","sentiment_score":-0.01095458772033453},{"text":"Yeah.","start":13.135,"end":13.375,"sentiment":"neutral","sentiment_score":-0.0358658991754055},{"text":"I just saw the email.","start":13.375,"end":14.595,"sentiment":"neutral","sentiment_score":-0.09492795169353485},{"text":"We I don't think you actually attached the report to it.","start":14.895,"end":17.475,"sentiment":"neutral","sentiment_score":-0.1794577972455458},{"text":"I didn't I didn't I didn't wanna reply to the email and embarrass you.","start":19.935,"end":23.135,"sentiment":"negative","sentiment_score":-0.4224736307348524}],"sentiment":"neutral","sentiment_score":-0.262816463917261,"num_words":32,"start":12.895,"end":23.135},{"sentences":[{"text":"I'm glad you.","start":23.135,"end":23.955,"sentiment":"neutral","sentiment_score":0.17398856425036988},{"text":"Too large or something.","start":36.09,"end":37.39,"sentiment":"negative","sentiment_score":-0.37544938921928406},{"text":"Lovely.","start":44.795,"end":45.295,"sentiment":"neutral","sentiment_score":-0.009311452507972716},{"text":"That's alright, mate.","start":57.100002,"end":58.24,"sentiment":"neutral","sentiment_score":0.025621204326550167},{"text":"Yeah.","start":64.3,"end":64.62,"sentiment":"neutral","sentiment_score":0.01095669437199831}],"sentiment":"neutral","sentiment_score":-0.07511025077352922,"num_words":12,"start":23.135,"end":64.62},{"sentences":[{"text":"Yeah.","start":64.62,"end":64.78,"sentiment":"neutral","sentiment_score":0.027866674587130547},{"text":"Yeah.","start":64.78,"end":64.94,"sentiment":"neutral","sentiment_score":0.056148938834667206},{"text":"Sure.","start":64.94,"end":65.44,"sentiment":"neutral","sentiment_score":0.14713019132614136},{"text":"Sure.","start":67.185005,"end":67.345,"sentiment":"neutral","sentiment_score":0.10586341470479964},{"text":"Sure.","start":67.345,"end":67.845,"sentiment":"neutral","sentiment_score":0.08980004489421844}],"sentiment":"neutral","sentiment_score":0.08536185286939144,"num_words":5,"start":64.62,"end":67.845},{"sentences":[{"text":"That's alright.","start":72.865005,"end":73.685005,"sentiment":"neutral","sentiment_score":0.060729505494236946},{"text":"I'm at so many times.","start":74.145004,"end":75.845,"sentiment":"neutral","sentiment_score":-0.021324746310710907},{"text":"No.","start":83.600006,"end":84.100006,"sentiment":"neutral","sentiment_score":-0.04263649880886078},{"text":"Refresh my inbox.","start":88.72,"end":90.020004,"sentiment":"neutral","sentiment_score":0.19569034377733865},{"text":"Done.","start":110.76,"end":111.240005,"sentiment":"neutral","sentiment_score":0.1468307077884674}],"sentiment":"neutral","sentiment_score":0.0588417099788785,"num_words":12,"start":72.865005,"end":111.240005},{"sentences":[{"text":"I'll see see if I can remind.","start":111.240005,"end":113.58,"sentiment":"neutral","sentiment_score":0.020588587437357222},{"text":"Nothing yet.","start":124.495,"end":125.315,"sentiment":"neutral","sentiment_score":-0.07684118300676346},{"text":"Is that your contact book?","start":135.135,"end":136.915,"sentiment":"neutral","sentiment_score":0.010475183464586734},{"text":"Sure.","start":160.105,"end":160.605,"sentiment":"neutral","sentiment_score":-0.0710861086845398},{"text":"Yeah.","start":164.665,"end":165.165,"sentiment":"neutral","sentiment_score":-0.049664661288261414}],"sentiment":"neutral","sentiment_score":-0.004871069162618369,"num_words":16,"start":111.240005,"end":165.165},{"sentences":[{"text":"Sure.","start":165.22499,"end":165.72499,"sentiment":"neutral","sentiment_score":-0.054195016622543335},{"text":"No.","start":176.78,"end":177.1,"sentiment":"neutral","sentiment_score":-0.18516665697097776},{"text":"I don't I don't mind it.","start":177.1,"end":177.9,"sentiment":"neutral","sentiment_score":-0.10096629088123639},{"text":"I mean, it's easy for you guys, I guess, but, I mean, sometimes I'm reaching out just calling you.","start":177.9,"end":182.3,"sentiment":"neutral","sentiment_score":0.09140228587937982},{"text":"I'm like, oh, press one as well, but that's okay.","start":182.3,"end":185.24501,"sentiment":"neutral","sentiment_score":0.05702297817915678}],"sentiment":"neutral","sentiment_score":0.039505778232941755,"num_words":37,"start":165.22499,"end":185.24501},{"sentences":[{"text":"It's not really the biggest deal.","start":185.38501,"end":186.925,"sentiment":"neutral","sentiment_score":-0.01562260619054238},{"text":"Yeah.","start":189.38501,"end":189.88501,"sentiment":"positive","sentiment_score":0.36582890152931213},{"text":"No.","start":190.74501,"end":190.985,"sentiment":"neutral","sentiment_score":-0.117818683385849},{"text":"I still I still haven't got anything.","start":190.985,"end":193.16501,"sentiment":"neutral","sentiment_score":-0.15288646732057845},{"text":"If it if it's being painful, you could just yeah.","start":195.945,"end":198.3,"sentiment":"neutral","sentiment_score":-0.0702303871512413}],"sentiment":"neutral","sentiment_score":-0.06472938247025013,"num_words":25,"start":185.38501,"end":198.3},{"sentences":[{"text":"If it's being painful, just throw it in the SharePoint you guys sent us the other day.","start":198.3,"end":203.04,"sentiment":"neutral","sentiment_score":-0.06297518104753073},{"text":"You know, you gave us the you could you could do that.","start":204.3,"end":206.86,"sentiment":"neutral","sentiment_score":-0.019761640190457303},{"text":"It's just one back on the AMR chain.","start":206.86,"end":208.45999,"sentiment":"neutral","sentiment_score":-0.01070497976616025},{"text":"You could just throw it there and then say say document wasn't sending to Willowville folder.","start":208.45999,"end":215.155,"sentiment":"neutral","sentiment_score":-0.01801813836209476},{"text":"That would work probably, I'm assuming.","start":215.215,"end":216.995,"sentiment":"neutral","sentiment_score":-0.011434441742797693}],"sentiment":"neutral","sentiment_score":-0.02966532987242533,"num_words":59,"start":198.3,"end":216.995},{"sentences":[{"text":"Because it could be I don't know.","start":217.53499,"end":218.655,"sentiment":"neutral","sentiment_score":-0.03656729417187827},{"text":"Maybe it's mails then with Yeah.","start":218.655,"end":230.57,"sentiment":"neutral","sentiment_score":0.018516475218348205},{"text":"Just do that and then and then throw the email in.","start":230.57,"end":233.45001,"sentiment":"neutral","sentiment_score":0.07316176559437405},{"text":"Let's throw another email just so portal wasn't sent file wasn't sending.","start":233.45001,"end":236.83,"sentiment":"neutral","sentiment_score":0.024326615345974762},{"text":"So you see the SharePoint.","start":237.21,"end":238.43001,"sentiment":"neutral","sentiment_score":0.05518734082579613}],"sentiment":"neutral","sentiment_score":0.02994544638843253,"num_words":41,"start":217.53499,"end":238.43001},{"sentences":[{"text":"Wait.","start":239.13,"end":239.63,"sentiment":"neutral","sentiment_score":0.12246981263160706},{"text":"Awesome.","start":239.77,"end":240.27,"sentiment":"positive","sentiment_score":0.8564225435256958},{"text":"Alright.","start":240.89694,"end":241.39694,"sentiment":"positive","sentiment_score":0.7275595664978027},{"text":"Thanks, Alex.","start":241.77693,"end":242.41693,"sentiment":"positive","sentiment_score":0.833511471748352},{"text":"Have a good weekend, mate.","start":242.41693,"end":243.63693,"sentiment":"positive","sentiment_score":0.7496769070625305}],"sentiment":"positive","sentiment_score":0.7121859401464462,"num_words":10,"start":239.13,"end":243.63693},{"sentences":[{"text":"Alright.","start":244.33693,"end":244.65694,"sentiment":"neutral","sentiment_score":0.203772634267807},{"text":"Bye.","start":244.65694,"end":245.15694,"sentiment":"neutral","sentiment_score":-0.08495714515447617}],"sentiment":"neutral","sentiment_score":0.05940774455666542,"num_words":2,"start":244.33693,"end":245.15694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Yes. I mean, it's nothing.\n\nChannel 1: Hi, Alex. How are you doing? It's Ollie Graham.\n\nChannel 0: Oh, hi, Ali. How are you?\n\nChannel 1: Good, mate. How are you?\n\nChannel 0: Good. I I'm assuming you've just got did did you get the report?\n\nChannel 1: Yeah. Yeah. I just saw the email. We I don't think you actually attached the report to it.\n\nChannel 0: Oh, you're joking. Okay. Perfect.\n\nChannel 1: I didn't I\n\nChannel 0: Perfect.\n\nChannel 1: didn't I didn't wanna reply to the email and embarrass you.\n\nChannel 0: No.\n\nChannel 1: I'm glad\n\nChannel 0: I appreciate\n\nChannel 1: you.\n\nChannel 0: that. I appreciate that. The you know what happened? I I sent the first one back and with the report, and it and it was well, what am I trying to say?\n\nChannel 1: Too\n\nChannel 0: The\n\nChannel 1: large or something.\n\nChannel 0: no. No. It it just it it it said that you all all your email addresses didn't work.\n\nChannel 1: Lovely.\n\nChannel 0: I got I got one of those notifications. They're like, oh, shit. Okay. So what where do I send it? And so I resent it, and it obviously didn't didn't pick up the way that I wanted it.\n\nSo let me\n\nChannel 1: That's\n\nChannel 0: do\n\nChannel 1: alright, mate.\n\nChannel 0: do you mind if I send it right now so that, yeah, it needs to stay on the line to tell me if you actually get it?\n\nChannel 1: Yeah. Yeah. Yeah. Sure.\n\nChannel 0: Thank you.\n\nChannel 1: Sure. Sure.\n\nChannel 0: Come on.\n\nChannel 1: That's alright. I'm at so many times.\n\nChannel 0: I haven't got a rejection email yet, so that's\n\nChannel 1: No.\n\nChannel 0: that's a good that's a good sign.\n\nChannel 1: Refresh my inbox.\n\nChannel 0: Yeah. Come on. They confirmed that it was it's actually gone. Yeah. That's gone.\n\nGood.\n\nChannel 1: Done.\n\nChannel 0: Yeah.\n\nChannel 1: I'll see see if I can remind. Nothing yet.\n\nChannel 0: Okay. Also, have to add your phone number to this.\n\nChannel 1: Is that your contact\n\nChannel 0: I've got\n\nChannel 1: book?\n\nChannel 0: yeah. I've got a new I've got a new system, which I'm still not a 100% sure on, to be honest with you. I'm I it's it works. The reason why I like it is because I've actually got Maddie now who can help me do some of the calls. But, realistically, at the moment, everyone still just calls me.\n\nSo it's a bit of a pain in the ass for people. First, a lot of people\n\nChannel 1: Sure.\n\nChannel 0: are just like, I know. I I just wanna speak to Alex and and then I happen to press it. So\n\nChannel 1: Yeah. Sure.\n\nChannel 0: I'm I'm not sure. Yeah. I'm not sure how I how yeah. I gotta I gotta get some more feedback. What do you think?\n\nDo you like the button thing, or do you think it feels like you're not really talking to a person?\n\nChannel 1: No. I don't I don't mind it. I mean, it's easy for you guys, I guess, but, I mean, sometimes I'm reaching out just calling you. I'm like, oh, press one as well, but that's okay.\n\nChannel 0: Yeah.\n\nChannel 1: It's not really the\n\nChannel 0: Yeah.\n\nChannel 1: biggest\n\nChannel 0: I got\n\nChannel 1: deal.\n\nChannel 0: That's that's good to know. That's that's good to\n\nChannel 1: Yeah.\n\nChannel 0: know. Have you got it or it still\n\nChannel 1: No.\n\nChannel 0: not come\n\nChannel 1: I still\n\nChannel 0: through?\n\nChannel 1: I still haven't got anything.\n\nChannel 0: Okay.\n\nChannel 1: If it if it's\n\nChannel 0: I'll\n\nChannel 1: being\n\nChannel 0: I'll\n\nChannel 1: painful,\n\nChannel 0: send it\n\nChannel 1: you\n\nChannel 0: again.\n\nChannel 1: could just\n\nChannel 0: Look\n\nChannel 1: yeah. If it's being painful, just throw it in the SharePoint you guys sent us the other day. You know, you gave us the\n\nChannel 0: Oh, yeah.\n\nChannel 1: you could you could do\n\nChannel 0: Yes.\n\nChannel 1: that. It's just one back on the AMR chain. You could just throw it there and then say\n\nChannel 0: Yes.\n\nChannel 1: say document wasn't sending to Willowville folder. That would work probably, I'm assuming. Because\n\nChannel 0: Yes.\n\nChannel 1: it could be I don't know.\n\nChannel 0: Yep.\n\nChannel 1: Maybe it's mails then with\n\nChannel 0: Yeah. Nope. That's great. Yep. Easy.\n\nI will set yeah. Easy. I can do that. That's that's a much easier way of doing it. I'll\n\nChannel 1: Yeah.\n\nChannel 0: I'll\n\nChannel 1: Just do\n\nChannel 0: I'll\n\nChannel 1: that\n\nChannel 0: pop it\n\nChannel 1: and\n\nChannel 0: in\n\nChannel 1: then\n\nChannel 0: there now.\n\nChannel 1: and then throw the email in. Let's throw another email just so portal wasn't sent file wasn't sending. So you see\n\nChannel 0: Yeah.\n\nChannel 1: the SharePoint. Wait.\n\nChannel 0: Done. Easy.\n\nChannel 1: Awesome. Alright.\n\nChannel 0: Thank you.\n\nChannel 1: Thanks, Alex.\n\nChannel 0: Good idea.\n\nChannel 1: Have a good weekend, mate.\n\nChannel 0: Alright. See\n\nChannel 1: Alright.\n\nChannel 0: you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.011297760531306269},{"text":"Yes.","start":0.48,"end":0.96,"sentiment":"neutral","sentiment_score":0.03581574186682701},{"text":"I mean, it's nothing.","start":0.96,"end":1.78,"sentiment":"neutral","sentiment_score":-0.05178119335323572}],"sentiment":"neutral","sentiment_score":-0.026668545169134934,"channel":0,"num_words":6,"start":0.16,"end":1.78},{"sentences":[{"text":"Hi, Alex.","start":2.32,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.1263098306953907},{"text":"How are you doing?","start":2.8799999,"end":3.28,"sentiment":"neutral","sentiment_score":0.18379303440451622},{"text":"It's Ollie Graham.","start":3.28,"end":4.18,"sentiment":"neutral","sentiment_score":0.058911689867575966}],"sentiment":"neutral","sentiment_score":0.1293918742901749,"channel":1,"num_words":9,"start":2.32,"end":4.18},{"sentences":[{"text":"Oh, hi, Ali.","start":4.64,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.12847716361284256},{"text":"How are you?","start":5.3599997,"end":6.18,"sentiment":"neutral","sentiment_score":0.1559400955835978}],"sentiment":"neutral","sentiment_score":0.1422086295982202,"channel":0,"num_words":6,"start":4.64,"end":6.18},{"sentences":[{"text":"Good, mate.","start":6.16,"end":6.7999997,"sentiment":"positive","sentiment_score":0.4972378611564636},{"text":"How are you?","start":6.7999997,"end":7.54,"sentiment":"neutral","sentiment_score":0.3054126004378001}],"sentiment":"positive","sentiment_score":0.3821427047252655,"channel":1,"num_words":5,"start":6.16,"end":7.54},{"sentences":[{"text":"Good.","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.3087063431739807},{"text":"I I'm assuming you've just got did did you get the report?","start":9.04,"end":12.345,"sentiment":"neutral","sentiment_score":0.05576332891359925}],"sentiment":"neutral","sentiment_score":0.07522048385670552,"channel":0,"num_words":13,"start":7.9199996,"end":12.345},{"sentences":[{"text":"Yeah.","start":12.895,"end":13.135,"sentiment":"neutral","sentiment_score":-0.01095458772033453},{"text":"Yeah.","start":13.135,"end":13.375,"sentiment":"neutral","sentiment_score":-0.0358658991754055},{"text":"I just saw the email.","start":13.375,"end":14.595,"sentiment":"neutral","sentiment_score":-0.09492795169353485},{"text":"We I don't think you actually attached the report to it.","start":14.895,"end":17.475,"sentiment":"neutral","sentiment_score":-0.1794577972455458}],"sentiment":"neutral","sentiment_score":-0.13863866750357878,"channel":1,"num_words":18,"start":12.895,"end":17.475},{"sentences":[{"text":"Oh, you're joking.","start":17.545,"end":18.685,"sentiment":"neutral","sentiment_score":-0.23674156765143076},{"text":"Okay.","start":18.825,"end":19.225,"sentiment":"neutral","sentiment_score":-0.00981229543685913},{"text":"Perfect.","start":19.225,"end":19.725,"sentiment":"neutral","sentiment_score":0.01601247489452362}],"sentiment":"neutral","sentiment_score":-0.14080490469932555,"channel":0,"num_words":5,"start":17.545,"end":19.725},{"sentences":[{"text":"I didn't I","start":19.935,"end":20.735,"sentiment":"neutral","sentiment_score":-0.23292264342308044}],"sentiment":"neutral","sentiment_score":-0.23292264342308044,"channel":1,"num_words":3,"start":19.935,"end":20.735},{"sentences":[{"text":"Perfect.","start":20.345001,"end":20.845001,"sentiment":"neutral","sentiment_score":-0.23903456330299375}],"sentiment":"neutral","sentiment_score":-0.23903456330299375,"channel":0,"num_words":1,"start":20.345001,"end":20.845001},{"sentences":[{"text":"didn't I didn't wanna reply to the email and embarrass you.","start":20.735,"end":23.135,"sentiment":"negative","sentiment_score":-0.4741693545471538}],"sentiment":"negative","sentiment_score":-0.4741693545471538,"channel":1,"num_words":11,"start":20.735,"end":23.135},{"sentences":[{"text":"No.","start":22.985,"end":23.225,"sentiment":"neutral","sentiment_score":-0.15982255339622498}],"sentiment":"neutral","sentiment_score":-0.15982255339622498,"channel":0,"num_words":1,"start":22.985,"end":23.225},{"sentences":[{"text":"I'm glad","start":23.135,"end":23.455,"sentiment":"neutral","sentiment_score":0.09455583011731504}],"sentiment":"neutral","sentiment_score":0.09455583011731504,"channel":1,"num_words":2,"start":23.135,"end":23.455},{"sentences":[{"text":"I appreciate","start":23.225,"end":23.885,"sentiment":"neutral","sentiment_score":0.12290198355913162}],"sentiment":"neutral","sentiment_score":0.12290198355913162,"channel":0,"num_words":2,"start":23.225,"end":23.885},{"sentences":[{"text":"you.","start":23.455,"end":23.955,"sentiment":"neutral","sentiment_score":0.3328540325164795}],"sentiment":"neutral","sentiment_score":0.3328540325164795,"channel":1,"num_words":1,"start":23.455,"end":23.955},{"sentences":[{"text":"that.","start":23.945,"end":24.36,"sentiment":"neutral","sentiment_score":0.20229685306549072},{"text":"I appreciate that.","start":25.16,"end":26.2,"sentiment":"neutral","sentiment_score":0.30513787269592285},{"text":"The you know what happened?","start":26.2,"end":27.42,"sentiment":"neutral","sentiment_score":-0.034496508166193963},{"text":"I I sent the first one back and with the report, and it and it was well, what am I trying to say?","start":27.560001,"end":35.98,"sentiment":"neutral","sentiment_score":-0.06564049390347107}],"sentiment":"neutral","sentiment_score":-0.01764073217054829,"channel":0,"num_words":32,"start":23.945,"end":35.98},{"sentences":[{"text":"Too","start":36.09,"end":36.41,"sentiment":"negative","sentiment_score":-0.3766510784626007}],"sentiment":"negative","sentiment_score":-0.3766510784626007,"channel":1,"num_words":1,"start":36.09,"end":36.41},{"sentences":[{"text":"The","start":36.405,"end":36.905,"sentiment":"negative","sentiment_score":-0.4220494627952576}],"sentiment":"negative","sentiment_score":-0.4220494627952576,"channel":0,"num_words":1,"start":36.405,"end":36.905},{"sentences":[{"text":"large or something.","start":36.41,"end":37.39,"sentiment":"negative","sentiment_score":-0.3750488261381785}],"sentiment":"negative","sentiment_score":-0.3750488261381785,"channel":1,"num_words":3,"start":36.41,"end":37.39},{"sentences":[{"text":"no.","start":38.164997,"end":38.405,"sentiment":"neutral","sentiment_score":-0.2823948264122009},{"text":"No.","start":38.405,"end":38.645,"sentiment":"neutral","sentiment_score":-0.2952077388763428},{"text":"It it just it it it said that you all all your email addresses didn't 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customer, Ollie Graham, talks to an agent, Alex, about a missing email. Ollie explains that he sent the email but it didn't go through. He asks Alex to send a new email and they discuss how to handle the situation. They also discuss sending a new email to a portal."},"intents":{"segments":[{"text":"I I'm assuming you've just got did did you get the report? Yeah.","start_word":27,"end_word":39,"intents":[{"intent":"Seek update on report","confidence_score":0.00013446364}]},{"text":"I I'm assuming you've just got did did you get the report? Yeah. Yeah.","start_word":27,"end_word":40,"intents":[{"intent":"Request update on report","confidence_score":0.0062798196}]},{"text":"I'm glad I appreciate you. that. I appreciate that.","start_word":78,"end_word":86,"intents":[{"intent":"Express gratitude","confidence_score":0.3926167}]},{"text":"I I sent the first one back and with the report, and it and it was well, what am I trying to say? Too The large or something. no. No. It it just it it it said that you all all your email addresses didn't work. Lovely.","start_word":92,"end_word":138,"intents":[{"intent":"Confirm email receipt","confidence_score":0.005485127},{"intent":"Resolve email issue","confidence_score":0.013777269}]},{"text":"Refresh my inbox. Yeah. Come on.","start_word":245,"end_word":250,"intents":[{"intent":"Update inbox","confidence_score":0.0018882882}]},{"text":"If it if it's I'll being I'll painful, send it you again. could just Look yeah.","start_word":512,"end_word":527,"intents":[{"intent":"Send document","confidence_score":0.47773814},{"intent":"Send document","confidence_score":0.15295632},{"intent":"Send email","confidence_score":0.36957696}]},{"text":"I'll Just I'll do pop that it and in then there now. and then throw the email in. Let's throw another email just so portal wasn't sent file wasn't sending. So you see Yeah.","start_word":631,"end_word":664,"intents":[{"intent":"Pop file","confidence_score":0.00014355867}]},{"text":"Let's throw another email just so portal wasn't sent file wasn't sending. 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What do you think? Do you like the button thing, or do you think it feels like you're not really talking to a person? No. I don't I don't mind it. I mean, it's easy for you guys, I guess, but, I mean, sometimes I'm reaching out just calling you. I'm like, oh, press one as well, but that's okay. Yeah. It's not really the Yeah. biggest I got deal.","start_word":363,"end_word":481,"sentiment":"neutral","sentiment_score":-0.05432225262918392},{"text":"That's that's good to know. That's that's good to Yeah.","start_word":482,"end_word":491,"sentiment":"positive","sentiment_score":0.5328254103660583},{"text":"know. Have you got it or it still No. not come I still through? I still haven't got anything. Okay. If it if it's I'll being I'll painful, send it you again. could just Look yeah. If it's being painful, just throw it in the SharePoint you guys sent us the other day. You know, you gave us the Oh, yeah. you could you could do Yes. that. It's just one back on the AMR chain. You could just throw it there and then say Yes. say document wasn't sending to Willowville folder. That would work probably, I'm assuming. Because Yes. it could be I don't know. Yep. Maybe it's mails then with Yeah. Nope.","start_word":492,"end_word":606,"sentiment":"neutral","sentiment_score":-0.04194645583629608},{"text":"That's great.","start_word":607,"end_word":608,"sentiment":"positive","sentiment_score":0.33778324723243713},{"text":"Yep. Easy. I will set yeah. Easy. I can do that.","start_word":609,"end_word":619,"sentiment":"neutral","sentiment_score":0.23211969435214996},{"text":"That's that's a much easier way of doing it.","start_word":620,"end_word":628,"sentiment":"positive","sentiment_score":0.3346860408782959},{"text":"I'll Yeah. I'll Just I'll do pop that it and in then there now. and then throw the email in. Let's throw another email just so portal wasn't sent file wasn't sending. So you see Yeah. the SharePoint. Wait. Done. 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