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Yeah. Yeah. I'm in India. I'm reach I reached out in one number three times online, but three times my account cut my payment.\n\nSame recharge. Yeah. Okay. Okay. Okay.\n\nOkay. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.14380568265914917},{"text":"Yeah.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.02507968246936798},{"text":"Yeah.","start":10.719999,"end":11.04,"sentiment":"neutral","sentiment_score":-0.005999226123094559},{"text":"I'm in India.","start":11.04,"end":12.34,"sentiment":"neutral","sentiment_score":-0.022989805787801743},{"text":"I'm reach I reached out in one number three times online, but three times my account cut my payment.","start":12.559999,"end":22.585,"sentiment":"neutral","sentiment_score":-0.22177743676461673}],"sentiment":"neutral","sentiment_score":-0.164794183075428,"num_words":25,"start":5.8399997,"end":22.585},{"sentences":[{"text":"Same recharge.","start":24.165,"end":25.064999,"sentiment":"neutral","sentiment_score":-0.18986444920301437},{"text":"Yeah.","start":28.244999,"end":28.744999,"sentiment":"neutral","sentiment_score":-0.06311289966106415},{"text":"Okay.","start":43.53,"end":44.03,"sentiment":"neutral","sentiment_score":-0.07629676163196564},{"text":"Okay.","start":44.415,"end":44.915,"sentiment":"neutral","sentiment_score":-0.05707184970378876},{"text":"Okay.","start":57.135002,"end":57.295002,"sentiment":"neutral","sentiment_score":0.03641757369041443}],"sentiment":"neutral","sentiment_score":-0.08996547261873881,"num_words":6,"start":24.165,"end":57.295002},{"sentences":[{"text":"Okay.","start":57.295002,"end":57.695,"sentiment":"neutral","sentiment_score":0.07692450284957886},{"text":"Okay.","start":57.695,"end":58.015,"sentiment":"neutral","sentiment_score":0.19729262590408325},{"text":"Thank you.","start":58.015,"end":58.835,"sentiment":"positive","sentiment_score":0.46992073953151703}],"sentiment":"neutral","sentiment_score":0.30351465195417404,"num_words":4,"start":57.295002,"end":58.835}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is Ertel accounts. How may I help you today?\n\nChannel 1: Hello?\n\nChannel 0: Yeah. How may I help you\n\nChannel 1: Yeah.\n\nChannel 0: today?\n\nChannel 1: Yeah. I'm in India. I'm reach I reached out in one number three times online, but three times my account cut my payment. Same recharge.\n\nChannel 0: You're pertaining to your Indian phone number.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I'm sorry. You have reached a wrong phone number. This is Airtel AU, and we are not affiliated to Airtel India, and we cannot cater any other phone number. You have to contact your local network, which\n\nChannel 1: Okay.\n\nChannel 0: is Airtel India.\n\nChannel 1: Okay.\n\nChannel 0: We are a separate company. What we do is to provide Internet services and a mobile plan services within Australia only. And only Australian phone number we can keep, sir. Okay?\n\nChannel 1: Okay. Okay. Okay. Thank you.\n\nChannel 0: Alright. Thank","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.1861441731452942},{"text":"This is Ertel accounts.","start":0.48,"end":2.0,"sentiment":"neutral","sentiment_score":0.23532920703291893},{"text":"How may I help you today?","start":2.0,"end":3.3799999,"sentiment":"positive","sentiment_score":0.34610349436601}],"sentiment":"neutral","sentiment_score":0.29128017886118457,"channel":0,"num_words":11,"start":0.24,"end":3.3799999},{"sentences":[{"text":"Hello?","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.14380568265914917}],"sentiment":"neutral","sentiment_score":0.14380568265914917,"channel":1,"num_words":1,"start":5.8399997,"end":6.3399997},{"sentences":[{"text":"Yeah.","start":8.08,"end":8.559999,"sentiment":"neutral","sentiment_score":0.2396945953369141},{"text":"How may I help 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number.","start":31.970001,"end":40.05,"sentiment":"neutral","sentiment_score":-0.26848004683852195},{"text":"You have to contact your local network, which","start":40.05,"end":43.545,"sentiment":"neutral","sentiment_score":-0.16204796824604273}],"sentiment":"neutral","sentiment_score":-0.2720385905551283,"channel":0,"num_words":38,"start":29.41,"end":43.545},{"sentences":[{"text":"Okay.","start":43.53,"end":44.03,"sentiment":"neutral","sentiment_score":-0.07629676163196564}],"sentiment":"neutral","sentiment_score":-0.07629676163196564,"channel":1,"num_words":1,"start":43.53,"end":44.03},{"sentences":[{"text":"is Airtel 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The representative informed them that they are a separate company and cannot cater to any other phone number. The representative advised the customer to contact their local network and apologized for the mistake."},"intents":{"segments":[{"text":"I'm in India. I'm reach I reached out in one number three times online, but three times my account cut my payment. Same recharge. You're pertaining to your Indian phone number. Yeah. Yeah.","start_word":21,"end_word":53,"intents":[{"intent":"Resolve phone number discrepancy","confidence_score":0.000121225145}]},{"text":"We are a separate company. What we do is to provide Internet services and a mobile plan services within Australia only. And only Australian phone number we can keep, sir. Okay? Okay. Okay.","start_word":96,"end_word":128,"intents":[{"intent":"Provide internet services","confidence_score":0.41724676}]}]},"sentiments":{"segments":[{"text":"Hi. This is Ertel accounts.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.22771696746349335},{"text":"How may I help you today?","start_word":5,"end_word":10,"sentiment":"positive","sentiment_score":0.3401692509651184},{"text":"Hello? Yeah. How may I help you today? Yeah. Yeah. I'm in India. I'm reach I reached out in one number three times online, but three times my account cut my payment. Same recharge. You're pertaining to your Indian phone number. Yeah. Yeah. I'm sorry.","start_word":11,"end_word":55,"sentiment":"neutral","sentiment_score":-0.0839574933052063},{"text":"You have reached a wrong phone number.","start_word":56,"end_word":62,"sentiment":"negative","sentiment_score":-0.43688175082206726},{"text":"This is Airtel AU, and we are not affiliated to Airtel India, and we cannot cater any other phone number. You have to contact your local network, which Okay. is Airtel India. Okay. We are a separate company. 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